{"id":599628,"date":"2025-10-30T19:57:23","date_gmt":"2025-10-31T02:57:23","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&p=599628"},"modified":"2025-12-04T16:50:22","modified_gmt":"2025-12-05T00:50:22","slug":"cx-innovate-online","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/ko-kr\/events\/cx-innovate-online","title":{"rendered":"CX Innovate 2025 \uc628\ub77c\uc778 \ucee8\ud37c\ub7f0\uc2a4"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":952,"featured_media":601156,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-599628","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-cx-tours"],"acf":{"meta_title":"CX Innovate 2025 \uc628\ub77c\uc778 \ucee8\ud37c\ub7f0\uc2a4 | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys","meta_description":"","no_index":false,"no_follow":false,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_type":"cxtour","event_status":"virtual","event_start_date":"11\/27\/2025","event_location":"Genesys Webinar","event_venue_name":"","country":"South Korea","venue_map":false,"hide_navigation":"false","hide_footer":"false","utm_pass":false,"item_nav_hide":"no","asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"disable_chat":true,"enable_ab_test":false,"event_header_bgc":"navy","event_header_title":"CX Innovate
\uc628\ub77c\uc778 \ucee8\ud37c\ub7f0\uc2a4<\/span>

THE CX + AI EVENT OF THE YEAR<\/p>","event_description_title":"

2025\ub144 11\uc6d4 27\uc77c(\ubaa9) 14:00-16:50 | \uc628\ub77c\uc778<\/p>","event_description":"","event_header_image":"https:\/\/www.genesys.com\/media\/LP-banner_2_1920x770.jpg-1.png","disable_registration":false,"form_header_alignment":"center","form_header":"","form_button":"\uc2dc\uccad\ud558\uae30","is_external_registration":[],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_title"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"select","af_width":"form-5","af_label":"(\uc120\ud0dd) \uc5b4\ub5bb\uac8c CX Innovate \ucee8\ud37c\ub7f0\uc2a4\ub97c \uc54c\uac8c\ub418\uc168\ub098\uc694?","af_lid":"Source","af_lname":"Source","af_id":"fe460","af_name":"reusableField01Label","af_required":"not-required","af_opt_design":"stacked","af_value":"How did you hear about the event","select_option":[{"so_label":"Genesys \uc6f9\uc0ac\uc774\ud2b8 \ubc0f \uc774\uba54\uc77c","so_value":"genesys-email"},{"so_label":"IT \uc804\ubb38 \ub9e4\uccb4 \ub274\uc2a4\ub808\ud130","so_value":"third-party email"},{"so_label":"Linkedin","so_value":"linkedin"},{"so_label":"Instagram\/Facebook","so_value":"meta"},{"so_label":"\uc9c0\uc778 \ucd94\ucc9c","so_value":"reference"},{"so_label":"\uac80\uc0c9 \uad11\uace0","so_value":"ppc-search ad"},{"so_label":"\uae30\ud0c0","so_value":"other"}]},{"af_type":"textarea","af_width":"form-row","af_label":"(\uc120\ud0dd) \ucd94\ucc9c\uc778\uc774 \uc788\ub2e4\uba74 \ucd94\ucc9c\uc778 \uc131\ud568 \ubc0f \uc18c\uc18d\uc744 \uc801\uc5b4\uc8fc\uc138\uc694.","af_lid":"Referrer","af_lname":"referrer","af_id":"fe461","af_name":"reusableField01Value","af_required":"not-required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Select option","so_value":""},{"so_label":"Social Media","so_value":"Social Media"},{"so_label":"Genesys invitation","so_value":"Genesys invitation"},{"so_label":"Partner invitation","so_value":"Partner invitation"}]}]},"cust_form_id":"","form_cid":"701Ht000001CVKSIA4","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"no","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"

\ub4f1\ub85d\ud574\uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4. \uae30\uc7ac\ud558\uc2e0 \uc774\uba54\uc77c\ub85c \uc628\ub514\ub9e8\ub4dc \uc601\uc0c1 \ub9c1\ud06c\uac00 \ub2f4\uae34 \uc774\uba54\uc77c\uc744 \uc804\uc1a1\ud558\uc600\uc2b5\ub2c8\ub2e4.<\/p>\n

10\ubd84\uc774 \uc9c0\ub098\ub3c4 \uc774\uba54\uc77c\uc744 \ubc1b\uc9c0 \ubabb\ud558\uc168\ub2e4\uba74 \uadc0\ud558\uc758 \uc218\uc2e0\ud568\uc758 \uc815\ud06c(junk) \ub610\ub294 \uc2a4\ud338 \ud3f4\ub354<\/b>\ub97c \ud655\uc778\ud574 \uc8fc\uc138\uc694. \uc774 \ud589\uc0ac\uc5d0 \ub300\ud55c \ubaa8\ub4e0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc774\uba54\uc77c\uc774 \uc131\uacf5\uc801\uc73c\ub85c \uc804\uc1a1\ub420 \uc218 \uc788\ub3c4\ub85d @email.genesys.com<\/b>\uacfc @on24event.com<\/b>\uc744 \uc218\uc2e0 \ud5c8\uc6a9 \ubaa9\ub85d<\/b>\uc5d0 \ucd94\uac00\ud574 \uc8fc\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n

\ub4f1\ub85d \ubc0f \ud589\uc0ac \uad00\ub828 \ubb38\uc758\ub294 marketingkorea@genesys.com\ub85c \uc774\uba54\uc77c \uc8fc\uc2dc\uba74 \uac10\uc0ac\ud558\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n"},"additional_form_content":"

\uc5f0\uc911 \ucd5c\ub300 CX + AI \ucee8\ud37c\ub7f0\uc2a4\uc5d0 \uc9c0\uae08 \ub4f1\ub85d\ud558\uc138\uc694!<\/strong><\/p>\n

CX Innovate \uc628\ub77c\uc778 \ucee8\ud37c\ub7f0\uc2a4\uc5d0\uc11c\ub294\u00a0 \u2018The Next Level of Experience\u2019\ub97c \uc8fc\uc81c\ub85c
\n\uc5d0\uc774\uc804\ud2f1 AI \uc2dc\ub300\uc5d0 CX\uc758 \ud2b8\ub80c\ub4dc\uc640 \uc804\ub9dd\uc744 \uc54c\uc544\ubcf4\uace0
\n\uc774\ub97c \uc704\ud55c \ucd5c\uc2e0 \uae30\uc220 \ubc0f \uace0\uac1d \uc131\uacf5 \uc0ac\ub840\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n

 <\/p>\n

\uc774\ubca4\ud2b8 \ud558\uc774\ub77c\uc774\ud2b8<\/strong><\/p>\n\n\n\n
<\/td>\n\n
    \n
  • \uace0\uac1d \uacbd\ud5d8<\/span> \ubc0f AICC<\/span> \ucd5c\uc2e0 \ud2b8\ub80c\ub4dc\uc640 \uae30\uc220 \uc5c5\ub370\uc774\ud2b8<\/li>\n
  • LG U+ \ubc0f HSBC \ub4f1 CX \uc120\ub3c4 \uae30\uc5c5<\/span>\uc758 \uc131\uacf5 \uc0ac\ub840 <\/span>\uacf5\uc720<\/li>\n
  • \ud478\uc9d0\ud55c \uacbd\ud488\uacfc \ub3d9\ub8cc \ucd94\ucc9c \ud504\ub85c\ubaa8\uc158 \ub4f1 \ub2e4\ucc44\ub85c\uc6b4 \uc774\ubca4\ud2b8<\/li>\n
  • Genesys \uc804\ubb38\uac00 \ud568\uaed8\ud558\ub294 \uc2e4\uc2dc\uac04 Q&A<\/span><\/li>\n<\/ul>\n<\/td>\n
<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","cta_text":"\uc9c0\uae08 \ub4f1\ub85d\ud558\uae30","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":true,"enable_map":false,"disable_faq_section":true,"disable_sponsor_section":true,"disable_additional_content_section":false,"additional_content_template":"f","additional_title_group":{"title":"\ub3d9\ub8cc \ucd94\ucc9c \uc774\ubca4\ud2b8","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"

 <\/p>\n

CX Innovate \uc628\ub77c\uc778 \ucee8\ud37c\ub7f0\uc2a4\ub97c \ub3d9\ub8cc\uc5d0\uac8c \uacf5\uc720\ud574 \uc8fc\uc138\uc694.
\n\ucd94\ucca8\uc744 \ud1b5\ud574 \ub3d9\ub8cc\ubd84, \ucd94\ucc9c\ud558\uc2dc\ub294 \ubd84 \ubaa8\ub450\uc5d0\uac8c \ud478\uc9d0\ud55c \uc120\ubb3c\uc744 \ub4dc\ub9bd\ub2c8\ub2e4!<\/p>\n

\"\"<\/a><\/p>\n

\uce74\ud1a1\uc73c\ub85c \uacf5\uc720\ud558\uae30<\/a><\/p>\n

<\/h5>\n

 <\/p>\n\n\n\n\n\n
Step 1:<\/td>\n\ud589\uc0ac \ub4f1\ub85d\ud558\uae30<\/td>\n<\/tr>\n
Step 2:<\/td>\n\uc544\ub798 \ubb38\uad6c\ub97c \ubcf5\uc0ac\ud558\uc5ec \uce74\ud1a1\/\ub9c1\ud06c\ub4dc\uc778\/\ud300\uc988\/\uc2ac\ub799\/\ud398\uc774\uc2a4\ubd81\/\uc774\uba54\uc77c \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \ud589\uc0ac \uc18c\uc2dd\uc744 \ub3d9\ub8cc\uc640 \uacf5\uc720\ud558\uae30<\/p>\n

*\ubb38\uad6c:
\n\uc5f0\uc911 \ucd5c\ub300 CX+AI \uc774\ubca4\ud2b8, CX Innovate \uc628\ub77c\uc778 \ucee8\ud37c\ub7f0\uc2a4\uc5d0 \ucc38\uc11d\ud558\uace0 \ud568\uaed8 \uc120\ubb3c \ubc1b\uc544\uac00\uc694~ #CXInnovate #Genesys
\n\ud83d\udd17: https:\/\/gsys.cx\/3JAbWs6<\/span><\/td>\n<\/tr>\n

Step 3:<\/td>\n\uacf5\uc720 \ubc1b\uc740 \ub3d9\ub8cc\uac00 \ub4f1\ub85d\uc2dc \ucd94\ucc9c\uc778 \ud56d\ubaa9\uc5d0 \ucd08\uccad \ub3d9\ub8cc \uc774\ub984<\/span><\/strong>\uc744 \uc785\ub825\ud55c \ud6c4,
\n\ud589\uc0ac\uc5d0 \ub4f1\ub85d\ud558\uba74 \ucd94\ucc9c\uc778 \ubc0f \ub3d9\ub8cc \ubaa8\ub450 \uc751\ubaa8 \uc644\ub8cc!<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

Prizes<\/h3>\n

+ Live \ud589\uc0ac\uc5d0\uc11c \ub9cc\ub098\ub294 \ud2b9\ubcc4\ud55c \ud61c\ud0dd! \u2014 \uc785\uc7a5 \uc21c\uc11c \uae30\uc900, \uc120\ucc29\uc21c 20\ubd84\uaed8 Genesys \uc6b0\uc0b0\u00b7\ubcf4\ub0c9\ubc31 \ub4f1\uc744 \ucd94\uac00 \uc120\ubb3c\ub85c \ub4dc\ub9bd\ub2c8\ub2e4.<\/p>\n\n\n\n\n
\"\"<\/td>\n\"\"<\/td>\n\"\"<\/td>\n\"\"<\/td>\n<\/tr>\n
LG \ub514\uc624\uc2a4 \uc640\uc778\uc140\ub7ec \ubbf8\ub2c8
\nLive \ud589\uc0ac \ucc38\uc5ec \ubc0f \uc124\ubb38 \uc751\ub2f5\uc790 \u2013 1\uba85<\/td>\n		Genesys \ube14\ub799 \ucea0\ud551\uccb4\uc5b4
\nLive \ud589\uc0ac \ucc38\uc5ec \ubc0f \uc124\ubb38 \uc751\ub2f5\uc790 – 30\uba85<\/td>\n		Genesys X Ferrari SF-24 F1\u00ae LEGO \ub808\uc774\uc2a4\uce74
\n\uae5c\uc9dd \ud034\uc988 \uc751\ub2f5\uc790 – 5\uba85<\/td>\n		\ubc30\ubbfc \uc0c1\ud488\uad8c 2\ub9cc\uc6d0
\n*\ucd94\ucc9c\uc778 \uc774\ubca4\ud2b8 \ucc38\uc5ec\uc790
\n(\ucd94\ucc9c\uc778 \ubc0f \ub3d9\ub8cc \ubaa8\ub450) – 10\uba85<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

 <\/p>\n

Information<\/h3>\n

 <\/p>\n\n\n\n
<\/td>\n\n
    \n
  • \uc8fc\ucd5c\uce21 \uc0ac\uc815\uc73c\ub85c \uc138\uc158 \uc8fc\uc81c \ubc0f \uc5f0\uc0ac\ub294 \ubcc0\uacbd\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n
  • \ud589\uc0ac \ucde8\uc9c0\uc5d0 \ub9de\uc9c0 \uc54a\ub294 \ub4f1\ub85d\uc740 \uc8fc\ucd5c\uc0ac \uc784\uc758\ub85c \uac70\uc808\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/strong><\/li>\n
  • \uc678\uad6d\uc778 \uc5f0\uc0ac \uc138\uc158\uc5d0\uc11c\ub294 \ud55c\uad6d\uc5b4 \uc790\ub9c9\uc774 \uc81c\uacf5\ub429\ub2c8\ub2e4.<\/li>\n
  • \ucd94\ucc9c\uc778 \uc774\ubca4\ud2b8 \ucc38\uc5ec\uc2dc \ucd94\ucc9c\uc778 \ubc0f \ud53c\ucd94\ucc9c\uc778 \ubaa8\ub450 \ud589\uc0ac \ub4f1\ub85d\uc744 \ub9c8\uccd0\uc57c \uc774\ubca4\ud2b8\uc5d0 \uc751\ubaa8 \uc644\ub8cc\ub429\ub2c8\ub2e4.<\/li>\n
  • \ud589\uc0ac \uacbd\ud488\uc740 \ucd94\ucca8 \ubc29\uc2dd\uc73c\ub85c \uc9c4\ud589\ub418\uba70 \uc0c1\ud488 \ub2f9\ucca8\uc740 \uc774\uba54\uc77c\ub85c \uacf5\uc9c0\ub418\uac70\ub098 \uac1c\ubcc4 \uc5f0\ub77d \ub4dc\ub9bd\ub2c8\ub2e4.<\/li>\n
  • \ud589\uc0ac \uacbd\ud488\uc740 \uc8fc\ucd5c\uce21 \uc784\uc758\ub85c \ubcc0\uacbd\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n
  • \ub2f9\ucca8 \uacbd\ud488\uc740 \ud604\uae08\uc774\ub098 \uae30\ud0c0 \uc0c1\ud488\uc73c\ub85c \uad50\ud658 \ubc0f \ud0c0\uc778 \uc591\ub3c4\uac00 \ubd88\uac00\ud558\uba70 \ubc18\ud488 \ucc98\ub9ac \ubd88\uac00\ud569\ub2c8\ub2e4.<\/li>\n
  • \uace0\uac1d \uacfc\uc2e4\ub85c \uc778\ud55c \uacbd\ud488 \ubd84\uc2e4 \uc2dc, \uc7ac\ubc1c\uc1a1\uc740 \ubd88\uac00\ud569\ub2c8\ub2e4.<\/li>\n
  • \ud589\uc0ac \uad00\ub828 \ubb38\uc758: marketingkorea@genesys.com<\/li>\n<\/ul>\n<\/td>\n
<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

 <\/p>\n","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"H:i","event_hashtag":"","disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","w_tycontent":"","event_speakers":[{"speaker_name":"\ubc15\ub3d9\uaddc \ud30c\ud2b8\ub108","speaker_position":"PwC \ucee8\uc124\ud305","speaker_description":"","speaker_image":593396,"speaker_social":false},{"speaker_name":"\uc774\uc9c4\ud76c \ub2f4\ub2f9","speaker_position":"CTO \uc2e0\uaddc \uc11c\ube44\uc2a4 \uac1c\ubc1c Lab | LG\uc720\ud50c\ub7ec\uc2a4 ","speaker_description":"","speaker_image":593390,"speaker_social":false},{"speaker_name":"Mao Gen Foo","speaker_position":"VP of Sales | Genesys","speaker_description":"","speaker_image":586637,"speaker_social":false},{"speaker_name":"Mark Booth","speaker_position":"Solutions Architect | Genesys","speaker_description":"","speaker_image":594540,"speaker_social":false},{"speaker_name":"Glendon Wong","speaker_position":"CX Consulting | Genesys","speaker_description":"","speaker_image":600862,"speaker_social":false},{"speaker_name":"\uc774\uc131\ud6c8 \uc0c1\ubb34","speaker_position":"CX Consulting | Genesys Korea","speaker_description":"","speaker_image":346701,"speaker_social":false},{"speaker_name":"\uc815\ud0dc\ud615 \uc774\uc0ac","speaker_position":"CX Consulting | Genesys Korea","speaker_description":"","speaker_image":594547,"speaker_social":false}],"event_agenda_group":[{"agenda_group_title":"\uc8fc\uc694 \uc138\uc158","event_agenda":[{"agenda_date":"27\/11\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"","agenda_start_time":"14:00:00","agenda_end_time":"14:10:00","agenda_single_description":"

\uc778\uc0ac\ub9d0<\/p>\n

\"\" Mao Gen Foo | VP, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"14:10:00","agenda_end_time":"14:40:00","agenda_single_description":"

Keynote – CCaaS \ubc0f \uae00\ub85c\ubc8c AI \uc801\uc6a9 \ud2b8\ub80c\ub4dc<\/p>\n

\"\" \ubc15\ub3d9\uaddc \uc804\ubb34 | PwC\ucee8\uc124\ud305<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"14:40:00","agenda_end_time":"15:00:00","agenda_single_description":"

Keynote – \uc5d0\uc774\uc804\ud2f1 AI \uc2dc\ub300, CX\uc758 \ud601\uc2e0\uacfc \ubbf8\ub798<\/p>\n

Agentic AI\ub294 \uace0\uac1d \uacbd\ud5d8(CX)\uc758 \ud328\ub7ec\ub2e4\uc784\uc744 \uadfc\ubcf8\uc801\uc73c\ub85c \ubc14\uafb8\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubcf8 \uc138\uc158\uc5d0\uc11c\ub294 Agentic AI \uc2dc\ub300\uc5d0 \uae30\uc5c5\uc774 \uc5b4\ub5bb\uac8c \uace0\uac1d \uc5ec\uc815\uc744 \uc9c0\ub2a5\uc801\uc73c\ub85c \uc124\uacc4\u00b7\uc6b4\uc601\ud558\uba70, \uc774\ub97c \ud1b5\ud574 \ud601\uc2e0\uc801 \uacbd\ud5d8\uacfc \uc9c0\uc18d \uac00\ub2a5\ud55c \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\ub294\uc9c0 \uc54c\uc544\ubd05\ub2c8\ub2e4.<\/p>\n

\"\" Mark Booth | Solutions Architect, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"15:00:00","agenda_end_time":"15:30:00","agenda_single_description":"

Keynote – Genesys Cloud \uae30\ubc18 Agentic RAG\ub97c \ud65c\uc6a9\ud55c AICC \uad6c\ud604 \uc0ac\ub840<\/p>\n

\"\" \uc774\uc9c4\ud76c AICC \uac1c\ubc1c \ub9ac\ub4dc (\uc2e0\uaddc \uc11c\ube44\uc2a4 \uac1c\ubc1c Lab\uc7a5) | LG\uc720\ud50c\ub7ec\uc2a4<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"15:30:00","agenda_end_time":"15:50:00","agenda_single_description":"

Agentic AI\uc640 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 : CX \ud601\uc2e0\uc73c\ub85c\uc758 \uc804\ub7b5\uc801 \ub3c4\uc57d<\/p>\n

\uc774\uc81c AI\ub294 \ub2e8\uc21c\ud788 \uc751\ub300\ud558\ub294 \uac83\uc744 \ub118\uc5b4, \uc2a4\uc2a4\ub85c \ud310\ub2e8\ud558\uace0 \ud589\ub3d9\ud558\ub294 \u2018\uc5d0\uc774\uc804\ud2f1 AI\u2019\uc758 \uc2dc\ub300\ub85c \uc9c4\uc785\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubcf8 \uc138\uc158\uc5d0\uc11c\ub294 \ucee8\ud0dd\uc13c\ud130\uac00 \uc5b4\ub5bb\uac8c CX \ud601\uc2e0\uc758 \ud5c8\ube0c\ub85c \uac70\ub4ed\ub0a0 \uc218 \uc788\ub294 \uc9c0 \uadf8 \uc804\ub7b5\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/p>\n

\"\" \uc774\uc131\ud6c8 \uc0c1\ubb34 | CX Consulting, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"15:50:00","agenda_end_time":"16:20:00","agenda_single_description":"

\ub370\ubaa8 \uc2dc\uc5f0 : Genesys Cloud AI\ub97c \ud65c\uc6a9\ud55c \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc804\ub7b5<\/p>\n

\ubcf8 \uc138\uc158\uc5d0\uc11c\ub294 Genesys Cloud \uae30\ubc18\uc758 AI \uae30\uc220 \uc801\uc6a9 \uc0ac\ub840\ub97c \uc0b4\ud3b4\ubcf4\uace0, \uace0\uac1d\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc5b4\ub5bb\uac8c \ud6a8\uacfc\uc801\uc73c\ub85c \uc870\uc728\ud560 \uc218 \uc788\ub294\uc9c0 \ub370\ubaa8 \uc2dc\uc5f0\uc744 \ud1b5\ud574 \ud655\uc778\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\"\" \uc815\ud0dc\ud615 \uc774\uc0ac | CX Consulting, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"16:20:00","agenda_end_time":"16:50:00","agenda_single_description":"

\ube44\uc804\uc5d0\uc11c \uac00\uce58 \uc2e4\ud604\uae4c\uc9c0 – HSBC\uc758 AI \uae30\ubc18 CX \ud601\uc2e0 \uc0ac\ub840<\/p>\n

\uc138\uacc4\uc801\uc778 \uae08\uc735 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc778 HSBC\ub294 AI \uae30\ubc18 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc73c\ub85c \uc5ec\ub7ec\uac00\uc9c0 \uc6b4\uc601 \uc9c0\ud45c\ub97c \ud06c\uac8c \uac1c\uc120\ud558\uace0 800\uc5b5 \uc774\uc0c1\uc758 \uac00\uce58 \ucc3d\ucd9c\uc744 \uc804\ub9dd\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0 \ubcf8 \uc138\uc158\uc5d0\uc11c\ub294 HSBC\uac00 \uc5b4\ub5bb\uac8c Genesys Cloud\ub97c \ud65c\uc6a9\ud558\uc5ec CX \ube44\uc804\uc744 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub85c \uc804\ud658\ud588\ub294 \uc9c0 \uc54c\uc544\ubd05\ub2c8\ub2e4.<\/p>\n

\"\" Glendon Wong | Head of Asia SC, Genesys
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