{"id":594886,"date":"2025-09-23T21:12:27","date_gmt":"2025-09-24T04:12:27","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=events&#038;p=594886"},"modified":"2025-11-01T19:34:53","modified_gmt":"2025-11-02T02:34:53","slug":"cx-innovate-2025","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/ko-kr\/events\/cx-innovate-2025","title":{"rendered":"CX Innovate 2025(New)"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":347,"featured_media":594026,"parent":0,"menu_order":0,"template":"","tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-594886","events","type-events","status-publish","has-post-thumbnail","hentry","event_type-cx-tours"],"acf":{"meta_title":"CX Innovate 2025 | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys","meta_description":"","no_index":true,"no_follow":true,"meta_twitter_title":"","meta_twitter_description":"","meta_facebook_title":"","meta_facebook_description":"","custom_canonical_url":"","event_type":"cxtour","event_status":"ontime","event_start_date":"10\/23\/2025","event_location":"","event_venue_name":"\ud398\uc5b4\ubaac\ud2b8 \uc570\ubc30\uc11c\ub354 \uc11c\uc6b8 \uadf8\ub79c\ub4dc\ubcfc\ub8f8","country":"South Korea","venue_map":{"address":"South Korea, Seoul, Yeongdeungpo-gu, Yeoui-daero, \ud398\uc5b4\ubaac\ud2b8 \uc570\ubc30\uc11c\ub354 \uc11c\uc6b8","lat":37.5251539,"lng":126.929072,"zoom":16,"place_id":"ChIJBcNO692ffDUR3keIXE6V49w","name":"Fairmont Ambassador Seoul","state":"Seoul","post_code":"07335","country":"South Korea","country_short":"KR"},"hide_navigation":"false","hide_footer":"false","utm_pass":false,"item_nav_hide":"no","asset_expiration":"","enable_external_utm":false,"add_to_global_events":false,"disable_chat":false,"enable_ab_test":false,"event_header_bgc":"navy","event_header_title":"CX Innovate 2025 <br><p style=\"font-size: 35px ;  color : #2243A2\">THE CX + AI EVENT OF THE YEAR<\/p>","event_description_title":"<p style=\"font-size: 24px\">2025\ub144 10\uc6d4 23\uc77c(\ubaa9) 13:30-19:00<\/p>","event_description":"","event_header_image":"https:\/\/www.genesys.com\/media\/LP-banner_2_1920x770.jpg-1.png","disable_registration":false,"form_header_alignment":"center","form_header":"<h5>\ubcf8 \ud589\uc0ac\ub294 \uc885\ub8cc\ub418\uc5c8\uc2b5\ub2c8\ub2e4. <br> CX Innovate \uc628\ub77c\uc778 \ucee8\ud37c\ub7f0\uc2a4\uc5d0 \uc9c0\uae08 \ub4f1\ub85d\ud558\uc138\uc694.<\/h5>","form_button":"\uc6e8\ube44\ub098 \ub4f1\ub85d\ud558\uae30","is_external_registration":["External Registration"],"form_field_settings":["form_known","form_prefill","form_pp","cb_available","form_reach","nolazy"],"form_setup":{"events_field_config":"advanced","events_custom_fields":["fl_email","fl_firstname","fl_lastname","fl_company","fl_busphone","fl_country","fl_jobfunction1","fl_joblevel1","fl_title"],"additional_custom_form_fields":{"advance_fields":[{"af_type":"hidden","af_width":false,"af_label":"","af_lid":"","af_lname":"","af_id":"fe460","af_name":"reusableField01Label","af_required":"required","af_opt_design":"stacked","af_value":"How did you hear about the event","select_option":false},{"af_type":"select","af_width":"form-row","af_label":"How did you hear about the event?","af_lid":"","af_lname":"","af_id":"fe461","af_name":"reusableField01Value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Select option","so_value":""},{"so_label":"Social Media","so_value":"Social Media"},{"so_label":"Genesys invitation","so_value":"Genesys invitation"},{"so_label":"Partner invitation","so_value":"Partner invitation"}]},{"af_type":"hidden","af_width":false,"af_label":"","af_lid":"","af_lname":"","af_id":"fe464","af_name":"reusableField03Label","af_required":"required","af_opt_design":"stacked","af_value":"If you received a partner invitation please select partner.","select_option":false},{"af_type":"select","af_width":"form-row","af_label":"Did you receive a Partner invitation? If so please select Partner","af_lid":"","af_lname":"","af_id":"fe465","af_name":"reusableField03Value","af_required":"required","af_opt_design":"stacked","af_value":"","select_option":[{"so_label":"Select Partner","so_value":""},{"so_label":"BSL","so_value":"BSL"},{"so_label":"BT","so_value":"BT"},{"so_label":"Connect","so_value":"Connect"},{"so_label":"DigitalWell","so_value":"DigitalWell"},{"so_label":"Formation Tech","so_value":"Formation Tech"},{"so_label":"IPI","so_value":"IPI"},{"so_label":"IST","so_value":"IST"},{"so_label":"Kerv","so_value":"Kerv"},{"so_label":"Maintel","so_value":"Maintel"},{"so_label":"NTT","so_value":"NTT"},{"so_label":"OBS","so_value":"OBS"},{"so_label":"QPC","so_value":"QPC"},{"so_label":"Sabio","so_value":"Sabio"},{"so_label":"Tata Communications","so_value":"Tata Communications"},{"so_label":"TTEC","so_value":"TTEC"},{"so_label":"Verizon","so_value":"Verizon"},{"so_label":"Other","so_value":"Other"},{"so_label":"N\/A","so_value":"N\/A"}]}]},"cust_form_id":"","form_cid":"7011T000001YoYrQAK","multiple_cid":false,"multiple_cid_setup":false,"ar_status":"Event","ar_title":"default","ar_custom_title":"","ar_url":"default","ar_custom_url":"","custom_ty":"<p>Thank you for registering, we will soon send you more information about the event. Please check for email from this address if not received automatically: EMEA@email.genesys.com<\/p>\n<p>Note that Genesys reserves the right to cancel any registration as needed.<\/p>\n<p>* This is an end-user event, if you are a Genesys Partner please register for the <a href=\"https:\/\/www.genesys.com\/en-gb\/events\/genesys-uki-partner-summit-2022\">Partner-Summit on October 5.<\/a><\/p>\n"},"additional_form_content":"<p>&nbsp;<\/p>\n<h6 style=\"text-align: center;\"><\/h6>\n<p><script type=\"text\/javascript\">\n_linkedin_partner_id = \"7902\";\nwindow._linkedin_data_partner_ids = window._linkedin_data_partner_ids || [];\nwindow._linkedin_data_partner_ids.push(_linkedin_partner_id);\n<\/script><script type=\"text\/javascript\">\n(function(l) {\nif (!l){window.lintrk = function(a,b){window.lintrk.q.push([a,b])};\nwindow.lintrk.q=[]}\nvar s = document.getElementsByTagName(\"script\")[0];\nvar b = document.createElement(\"script\");\nb.type = \"text\/javascript\";b.async = true;\nb.src = \"https:\/\/snap.licdn.com\/li.lms-analytics\/insight.min.js\";\ns.parentNode.insertBefore(b, s);})(window.lintrk);\n<\/script><br \/>\n<noscript><br \/>\n<img decoding=\"async\" height=\"1\" width=\"1\" style=\"display:none;\" alt=\"\" src=\"https:\/\/px.ads.linkedin.com\/collect\/?pid=7902&#038;fmt=gif\" \/><br \/>\n<\/noscript><\/p>\n","disable_content_section":false,"event_content_template":"a1","event_title_group":{"title":"","sub_title":""},"media_content":{"select_media":"lightbox","content_image":594908,"content_video":"https:\/\/www.youtube.com\/embed\/vFU2tL8YBQw"},"text_content":{"sub_title_h4":"","text_content":"<p class=\"text-22\" style=\"text-align: center; line-height: 150%;\">Genesys\ub294 \uc624\ub294 10\uc6d4 23\uc77c(\ubaa9)<br \/>\n\uc5f0\uc911 \ucd5c\ub300 CX + AI \ud589\uc0ac\uc778\u00a0<strong>CX Innovate 2025<\/strong>\u00a0\ub97c \uac1c\ucd5c\ud569\ub2c8\ub2e4.<\/p>\n<p class=\"text-22\" style=\"text-align: center;\">\uc62c\ud574\ub294 \u2018The next level of experience\u2019\ub97c \uc8fc\uc81c\ub85c<br \/>\n\uc5d0\uc774\uc804\ud2f1 AI\uc2dc\ub300\uc5d0 CX\uc758 \ud2b8\ub80c\ub4dc\uc640 \uc804\ub9dd\uc744 \uc54c\uc544\ubcf4\uace0<br \/>\n\uc774\ub97c \uc704\ud55c \ucd5c\uc2e0 \uae30\uc220 \ubc0f \uace0\uac1d \uc131\uacf5 \uc0ac\ub840\ub97c \uc18c\uac1c\ud569\ub2c8\ub2e4.<\/p>\n<p class=\"text-22\" style=\"text-align: center; line-height: 150%;\">\ub2e4\uc591\ud55c \uc5c5\uacc4\uc5d0 \uac78\uce5c 300\uba85 \uc774\uc0c1\uc758 CX \ub9ac\ub354\ub4e4\uaed8\uc11c \ucc38\uc11d\ud558\uc2dc\ub294<br \/>\n\ubcf8 \ud589\uc0ac\uc5d0\uc11c \uc5c5\uacc4 \uc885\uc0ac\uc790 \ubd84\ub4e4\uacfc \ub124\ud2b8\uc6cc\ud0b9\ud558\uc2dc\uace0<br \/>\n\ub2e4\uc591\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc5b4 \uac00\uc2dc\uae38 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n","cta_text":"\uc9c0\uae08 \ub4f1\ub85d\ud558\uae30","cta_url":""},"disable_agenda_section":false,"disable_speaker_section":false,"disable_venue_section":true,"enable_map":false,"disable_faq_section":true,"disable_sponsor_section":false,"disable_additional_content_section":false,"additional_content_template":"f","additional_title_group":{"title":"Information","sub_title":""},"additional_media_content":{"select_media":"image","content_image":false,"content_video":""},"additional_text_content":{"sub_title_h4":"","text_content":"<p>*\ubcf8 \ud589\uc0ac\ub294 \ucd08\uccad\uc7a5\uc744 \ubc1b\uc73c\uc2e0 \ubd84\ub4e4\uc5d0 \ud55c\ud574 \ub4f1\ub85d\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<p>*Genesys \ube44\uc988\ub2c8\uc2a4\uc640 \uad00\ub828\uc774 \uc5c6\uac70\ub098 \ud55c \ud68c\uc0ac\uc5d0\uc11c \ub108\ubb34 \ub9ce\uc740 \ubd84\ub4e4\uc774 \ub4f1\ub85d\ud558\uc2e0 \uacbd\uc6b0, \ub4f1\ub85d \ubc0f \ucc38\uc11d\uc774 \uc81c\ud55c\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>*\uc601\uc5b4\ub85c \uc9c4\ud589\ub418\ub294 \uc138\uc158\uc5d0 \ub300\ud574 \ub3d9\uc2dc \ud1b5\uc5ed\uc774 \uc81c\uacf5\ub429\ub2c8\ub2e4.<\/p>\n<p>*\ud638\ud154 \uc8fc\ucc28\uc7a5\uc5d0 \ud55c\ud574 \uc8fc\ucc28\ub97c \uc9c0\uc6d0\ud558\uba70, \uc124\ubb38\uc5d0 \ucc38\uc5ec\ud558\uc2e0 \ubaa8\ub4e0 \ucc38\uc11d\uc790 \ubd84\ub4e4\uaed8 \uc18c\uc815\uc758 \uae30\ub150\ud488\uc744 \ub4dc\ub9bd\ub2c8\ub2e4.<\/p>\n<p>*\ub4f1\ub85d \uad00\ub828 \ubb38\uc758: marketingkorea@genesys.com \/ 02-2056-9600<br \/>\n*\ud589\uc0ac \uad00\ub828 \ubb38\uc758: genesys@event-info.co.kr \/ 02-6403-5901<\/p>\n<h3><\/h3>\n","cta_text":"","cta_url":""},"nav_logo":false,"nav_form_text":"","disable_navigation_form_link":false,"event_date_format":"default","event_time_format":"h:i a","event_hashtag":"","disable_next_steps":false,"next_steps_type":"default","ns_title":"","resource_next_steps":"","w_tycontent":"","event_speakers":[{"speaker_name":"\ubc15\ub3d9\uaddc \ud30c\ud2b8\ub108","speaker_position":"PwC \ucee8\uc124\ud305","speaker_description":"","speaker_image":593396,"speaker_social":false},{"speaker_name":"\uc774\uc9c4\ud76c \ub2f4\ub2f9","speaker_position":"CTO \uc2e0\uaddc \uc11c\ube44\uc2a4 \uac1c\ubc1c Lab | LG\uc720\ud50c\ub7ec\uc2a4 ","speaker_description":"","speaker_image":593390,"speaker_social":false},{"speaker_name":"Mao Gen Foo","speaker_position":"VP of Sales | Genesys","speaker_description":"","speaker_image":586637,"speaker_social":false},{"speaker_name":"\uae40\ub3d9\uc6b1 \uc9c0\uc0ac\uc7a5","speaker_position":"Genesys Korea","speaker_description":"","speaker_image":591558,"speaker_social":false},{"speaker_name":"Mark Booth","speaker_position":"Solutions Architect | Genesys","speaker_description":"","speaker_image":594540,"speaker_social":false},{"speaker_name":"Glendon Wong","speaker_position":"CX Consulting | Genesys","speaker_description":"","speaker_image":586639,"speaker_social":false},{"speaker_name":"\uc774\uc131\ud6c8 \uc0c1\ubb34","speaker_position":"CX Consulting | Genesys Korea","speaker_description":"","speaker_image":346701,"speaker_social":false},{"speaker_name":"\uc815\ud0dc\ud615 \uc774\uc0ac","speaker_position":"CX Consulting | Genesys Korea","speaker_description":"","speaker_image":594547,"speaker_social":false}],"event_agenda_group":[{"agenda_group_title":"\uc8fc\uc694 \uc138\uc158","event_agenda":[{"agenda_date":"23\/10\/2025","agenda_tab_label":"","agenda_details":[{"agenda_title":"","agenda_start_time":"13:30:00","agenda_end_time":"14:00:00","agenda_single_description":"<p style=\"font-size: 22px; line-height: 150%; font-family: 'noto-sans kr light', 'roboto light'; font-weight: 500;\">\ub4f1\ub85d \ubc0f \ubd80\uc2a4\ud22c\uc5b4<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"14:00:00","agenda_end_time":"14:10:00","agenda_single_description":"<p style=\"font-size: 22px; line-height: 150%; font-family: 'noto-sans kr light', 'roboto light'; font-weight: 500;\">\uc778\uc0ac\ub9d0<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-593244\" src=\"https:\/\/www.genesys.com\/media\/mic-icon-e1757645751350.png\" alt=\"\" width=\"12\" height=\"16\" \/> Mao Gen Foo | VP, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"14:10:00","agenda_end_time":"14:40:00","agenda_single_description":"<p style=\"font-size: 22px; line-height: 150%; font-weight: 500;\">Keynote &#8211; CCaaS \ubc0f \uae00\ub85c\ubc8c AI \uc801\uc6a9 \ud2b8\ub80c\ub4dc<\/p>\n<p style=\"font-family: 'noto-sans kr light', 'roboto light';\"><img decoding=\"async\" class=\"alignnone size-full wp-image-593244\" src=\"https:\/\/www.genesys.com\/media\/mic-icon-e1757645751350.png\" alt=\"\" width=\"12\" height=\"16\" \/> \ubc15\ub3d9\uaddc \uc804\ubb34 | PwC\ucee8\uc124\ud305<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"14:40:00","agenda_end_time":"15:00:00","agenda_single_description":"<p style=\"font-size: 22px;\">Keynote &#8211; \uc5d0\uc774\uc804\ud2f1 AI \uc2dc\ub300, CX\uc758 \ud601\uc2e0\uacfc \ubbf8\ub798<\/p>\n<p>Agentic AI\ub294 \uace0\uac1d \uacbd\ud5d8(CX)\uc758 \ud328\ub7ec\ub2e4\uc784\uc744 \uadfc\ubcf8\uc801\uc73c\ub85c \ubc14\uafb8\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubcf8 \uc138\uc158\uc5d0\uc11c\ub294 Agentic AI \uc2dc\ub300\uc5d0 \uae30\uc5c5\uc774 \uc5b4\ub5bb\uac8c \uace0\uac1d \uc5ec\uc815\uc744 \uc9c0\ub2a5\uc801\uc73c\ub85c \uc124\uacc4\u00b7\uc6b4\uc601\ud558\uba70, \uc774\ub97c \ud1b5\ud574 \ud601\uc2e0\uc801 \uacbd\ud5d8\uacfc \uc9c0\uc18d \uac00\ub2a5\ud55c \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\ub294\uc9c0 \uc54c\uc544\ubd05\ub2c8\ub2e4.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-593244\" src=\"https:\/\/www.genesys.com\/media\/mic-icon-e1757645751350.png\" alt=\"\" width=\"12\" height=\"16\" \/> Mark Booth | Solutions Architect, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"15:00:00","agenda_end_time":"15:30:00","agenda_single_description":"<p style=\"font-size: 22px;\">Keynote &#8211; Genesys Cloud \uae30\ubc18 Agentic RAG\ub97c \ud65c\uc6a9\ud55c AICC \uad6c\ud604 \uc0ac\ub840<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-593244\" src=\"https:\/\/www.genesys.com\/media\/mic-icon-e1757645751350.png\" alt=\"\" width=\"12\" height=\"16\" \/> \uc774\uc9c4\ud76c AICC \uac1c\ubc1c \ub9ac\ub4dc (\uc2e0\uaddc \uc11c\ube44\uc2a4 \uac1c\ubc1c Lab\uc7a5) | LG\uc720\ud50c\ub7ec\uc2a4<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"15:30:00","agenda_end_time":"16:00:00","agenda_single_description":"<p style=\"font-size: 22px;\">\ud734\uc2dd \ubc0f \ubd80\uc2a4\ud22c\uc5b4<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"16:00:00","agenda_end_time":"16:20:00","agenda_single_description":"<p style=\"font-size: 22px;\">Agentic AI\uc640 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 : CX \ud601\uc2e0\uc73c\ub85c\uc758 \uc804\ub7b5\uc801 \ub3c4\uc57d<\/p>\n<p>\uc774\uc81c AI\ub294 \ub2e8\uc21c\ud788 \uc751\ub300\ud558\ub294 \uac83\uc744 \ub118\uc5b4, \uc2a4\uc2a4\ub85c \ud310\ub2e8\ud558\uace0 \ud589\ub3d9\ud558\ub294 \u2018\uc5d0\uc774\uc804\ud2f1 AI\u2019\uc758 \uc2dc\ub300\ub85c \uc9c4\uc785\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubcf8 \uc138\uc158\uc5d0\uc11c\ub294 \ucee8\ud0dd\uc13c\ud130\uac00 \uc5b4\ub5bb\uac8c CX \ud601\uc2e0\uc758 \ud5c8\ube0c\ub85c \uac70\ub4ed\ub0a0 \uc218 \uc788\ub294 \uc9c0 \uadf8 \uc804\ub7b5\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-593244\" src=\"https:\/\/www.genesys.com\/media\/mic-icon-e1757645751350.png\" alt=\"\" width=\"12\" height=\"16\" \/> \uc774\uc131\ud6c8 \uc0c1\ubb34 | CX Consulting, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"16:20:00","agenda_end_time":"16:50:00","agenda_single_description":"<p style=\"font-size: 22px;\">\ub370\ubaa8 \uc2dc\uc5f0 : Genesys Cloud AI\ub97c \ud65c\uc6a9\ud55c \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc804\ub7b5<\/p>\n<p>\ubcf8 \uc138\uc158\uc5d0\uc11c\ub294 Genesys Cloud \uae30\ubc18\uc758 AI \uae30\uc220 \uc801\uc6a9 \uc0ac\ub840\ub97c \uc0b4\ud3b4\ubcf4\uace0, \uace0\uac1d\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc5b4\ub5bb\uac8c \ud6a8\uacfc\uc801\uc73c\ub85c \uc870\uc728\ud560 \uc218 \uc788\ub294\uc9c0 \ub370\ubaa8 \uc2dc\uc5f0\uc744 \ud1b5\ud574 \ud655\uc778\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-593244\" src=\"https:\/\/www.genesys.com\/media\/mic-icon-e1757645751350.png\" alt=\"\" width=\"12\" height=\"16\" \/> \uc815\ud0dc\ud615 \uc774\uc0ac | CX Consulting, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"16:50:00","agenda_end_time":"17:20:00","agenda_single_description":"<p style=\"font-size: 22px;\">\ube44\uc804\uc5d0\uc11c \uac00\uce58 \uc2e4\ud604\uae4c\uc9c0 &#8211; HSBC\uc758 AI \uae30\ubc18 CX \ud601\uc2e0 \uc0ac\ub840<\/p>\n<p>\uc138\uacc4\uc801\uc778 \uae08\uc735 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc778 HSBC\ub294 AI \uae30\ubc18 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc73c\ub85c \uc5ec\ub7ec\uac00\uc9c0 \uc6b4\uc601 \uc9c0\ud45c\ub97c \ud06c\uac8c \uac1c\uc120\ud558\uace0 800\uc5b5 \uc774\uc0c1\uc758 \uac00\uce58 \ucc3d\ucd9c\uc744 \uc804\ub9dd\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u00a0 \ubcf8 \uc138\uc158\uc5d0\uc11c\ub294 HSBC\uac00 \uc5b4\ub5bb\uac8c Genesys Cloud\ub97c \ud65c\uc6a9\ud558\uc5ec CX \ube44\uc804\uc744 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub85c \uc804\ud658\ud588\ub294 \uc9c0 \uc54c\uc544\ubd05\ub2c8\ub2e4.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-593244\" src=\"https:\/\/www.genesys.com\/media\/mic-icon-e1757645751350.png\" alt=\"\" width=\"12\" height=\"16\" \/> Glendon Wong | Head of Asia SC, Genesys<br \/>\n<img decoding=\"async\" class=\"alignnone size-full wp-image-593244\" src=\"https:\/\/www.genesys.com\/media\/mic-icon-e1757645751350.png\" alt=\"\" width=\"12\" height=\"16\" \/> \ucc28\ubbfc\ud638 \uc0c1\ubb34 | Sr. Security Architect, Genesys<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"17:20:00","agenda_end_time":"17:30:00","agenda_single_description":"<p style=\"font-size: 22px; line-height: 150%; font-family: 'noto-sans kr light', 'roboto light'; font-weight: 500;\">\ub9fa\uc74c\ub9d0<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-593244\" src=\"https:\/\/www.genesys.com\/media\/mic-icon-e1757645751350.png\" alt=\"\" width=\"12\" height=\"16\" \/> \uae40\ub3d9\uc6b1 \uc9c0\uc0ac\uc7a5 | Genesys Korea<\/p>\n","agenda_session_speakers":false},{"agenda_title":"","agenda_start_time":"17:30:00","agenda_end_time":"19:00:00","agenda_single_description":"<p style=\"font-size: 22px; line-height: 150%; font-family: 'noto-sans kr light', 'roboto light'; font-weight: 500;\">\uc800\ub141\uc2dd\uc0ac \ubc0f \ub124\ud2b8\uc6cc\ud0b9<\/p>\n","agenda_session_speakers":false}]}],"additional_agenda_content":""}],"event_sponsor_tier":[{"sponsor_tier":"Gold","custom_tier":"Platinum","event_sponsors":[{"sponsor_name":"GS\ub124\uc624\ud14d","sponsor_image":492000,"sponsor_url":"https:\/\/www.gsneotek.co.kr\/"}]},{"sponsor_tier":"Silver","custom_tier":"","event_sponsors":[{"sponsor_name":"\ud55c\uc194\uc778\ud2f0\ud050\ube0c","sponsor_image":442137,"sponsor_url":"https:\/\/www.hansolinticube.com\/home\/"},{"sponsor_name":"CMT\uc815\ubcf4\ud1b5\uc2e0","sponsor_image":593515,"sponsor_url":"https:\/\/www.cmtinfo.co.kr\/"},{"sponsor_name":"\uc5d0\uc2a4\uc54c\ud3ec\uc2a4\ud2b8","sponsor_image":595961,"sponsor_url":"https:\/\/www.srpost.co.kr\/"}]}],"display_desc":false,"title_align":"left","ns_subtitle":"","event_start_time":"13:30:00","external_registration_link":"https:\/\/www.genesys.com\/ko-kr\/events\/cx-innovate-online","event_venue_address":"\uc11c\uc6b8\ud2b9\ubcc4\uc2dc \uc601\ub4f1\ud3ec\uad6c \uc5ec\uc758\ub300\ub85c 108","disable_partner_section":false,"event_partners_title":"","event_partners_subtitle":"","event_partners_columns":"5","toggle_exceed_chat":false,"additional_content_position":"default","event_agenda_title":"\uc544\uc820\ub2e4","event_agenda_opened":"1","remove_agenda_nav":false,"event_agenda_nav":"","event_speaker_title":"\ubc1c\ud45c\uc790","remove_speaker_nav":false,"event_speaker_nav":"","remove_venue_nav":false,"event_venue_nav":"","event_faq_title":"","event_faq_opened":"3","remove_faq_nav":false,"event_faq_nav":"","event_sponsor_title":"\ud6c4\uc6d0\uc0ac","remove_sponsor_nav":false,"event_sponsor_nav":"","remove_partners_nav":false,"event_partners_nav":"","ics_button":["Add Calendar Buttons"],"event_link":"","get_started_config":"default","gsc_tab":false,"enable_intellimize_api":false,"enable_global_intellimize":true},"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/events\/594886","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/events"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/events"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/347"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/events\/594886\/revisions"}],"predecessor-version":[{"id":601485,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/events\/594886\/revisions\/601485"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/594026"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=594886"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=594886"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=594886"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=594886"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=594886"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=594886"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=594886"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=594886"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=594886"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=594886"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=594886"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}