{"id":403970,"date":"2021-10-17T15:57:05","date_gmt":"2021-10-17T22:57:05","guid":{"rendered":"https:\/\/www.genesys.com\/events\/watch"},"modified":"2021-10-17T15:57:09","modified_gmt":"2021-10-17T22:57:09","slug":"watch","status":"publish","type":"events","link":"https:\/\/www.genesys.com\/ko-kr\/events\/watch","title":{"rendered":"Watch"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row_content&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1620814390837{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;sticky-top nav-container&#8221;][vc_row][vc_column]<style type='text\/css'>\r .sticky-top { position: -webkit-sticky !important; position: sticky !important; } .navbar { overflow: visible; z-index: 1020; } .navbar.xperience-21 { padding-top: 1.667rem; padding-bottom: 1.667rem; max-height: 115px; } .navbar.xperience-21 .navbar-brand img { max-height: 54.5px; 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color: #FF4F1F; } @media only screen and (max-width: 991px) { .section_wrapper .vc_section.nav-container { padding: 0 !important; } .nav-container .wpb_row{ max-width: 100%; margin: 0; } .nav-container .wpb_row > .wpb_column { padding: 0; } .navbar.xperience-21 { padding: 0 15px; } .navbar.xperience-21 .nav-item:after, .navbar.xperience-21 .nav-item .nav-link:after, .navbar.xperience-21 .nav-item .nav-link:hover:after{ content:\"\" !important; } .navbar.xperience-21 .nav-item.dropdown > .nav-link { position:relative; } .navbar.xperience-21 .nav-item.dropdown > .nav-link:after { content:\"+\" !important; } .navbar.xperience-21 .nav-item.dropdown.show > .nav-link:after { content:\"\u2212\" !important; } .navbar.xperience-21 .nav-item.dropdown > .dropdown-menu { box-shadow: none; border-top: 1px solid #E3E3E3; } .navbar.xperience-21 .nav-item.dropdown > .dropdown-menu > .dropdown-item { padding-left: 0; padding-right: 0; font-size: 0.77778rem; text-indent: 1rem; border-bottom: 0.75px solid #E3E3E3; } .navbar.xperience-21 .nav-item.dropdown > .dropdown-menu > .dropdown-item:last-child { border-bottom: none; } .navbar.xperience-21 .navbar-nav .dropdown-menu a:focus, .navbar.xperience-21 .navbar-nav .dropdown-menu a:active, .navbar.xperience-21 .navbar-nav .dropdown-menu a:hover{ background: #FFFFFF; color: #4E5054; } .navbar.xperience-21 .nav-item.register-container { border-bottom: none !important; margin-top: 2rem !important; } } \r <\/style>[vc_raw_html]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[\/vc_raw_html][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-yellow&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1628032364246{padding-top: 8.611rem !important;padding-bottom: 8.611rem !important;background-image: url(https:\/\/www.genesys.com\/media\/xpr-yellow-x-bottom.svg?id=392202) !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">Xperience the power of CX<\/h1>\n<p style=\"text-align: center;\">Your team and our cloud can deliver more customer smiles.<\/p>\n<p>[\/vc_column_text]<style type='text\/css'>\r .custom-bs-cards .card-body { display: flex; flex-direction: column; justify-content: flex-start; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;custom-bs-cards&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"no-margin\">Keynotes<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/qKXWfFl_5zY\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/Keynote-1-Thumbnail.jpg\" alt=\"Keynote 1 Thumbnail\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><p><strong>It\u2019s our time<\/strong><\/p>\n<p>Following the global pandemic, customers value experiences more than ever. And digital experiences have\u2026<\/p>\n<p class=\"mt-auto mb-0 text-orange\"><i class=\"fa-gen-time fak\" style=\"margin-right: 5px;\" aria-hidden=\"true\"><\/i>14:16<\/p>\n<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/OtOXNlBfbu4\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/Keynote-2-Thumbnail.jpg\" alt=\"Keynote 2 Thumbnail\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><p><strong>The future of customer engagement is empathy<\/strong><\/p>\n<p>It\u2019s not enough for contact centers to be efficient and effective. There\u2019s a new \u201cE\u201d that will define the future of customer\u2026<\/p>\n<p class=\"mt-auto mb-0 text-orange\"><i class=\"fa-gen-time fak\" style=\"margin-right: 5px;\" aria-hidden=\"true\"><\/i>15:20<\/p>\n<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/ufzmRam_i0c\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/Keynote-3-Thumbnail.jpg\" alt=\"Keynote 3 Thumbnail\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><p><strong>Your competitive edge: CX as a business driver<\/strong><\/p>\n<p>Today\u2019s companies must compete based on their ability to engage customers in a personalized, human\u2026<\/p>\n<p class=\"mt-auto mb-0 text-orange\"><i class=\"fa-gen-time fak\" style=\"margin-right: 5px;\" aria-hidden=\"true\"><\/i>20:10<\/p>\n<\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;custom-bs-cards&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"no-margin\">Top sessions<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/k6jywuxs9Tg\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/Top-Sessions-1-Thumbnail.jpg\" alt=\"Top Sessions 1 Thumbnail\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><p><strong>The potential of contact center AI<\/strong><\/p>\n<p>Contact centers use AI to improve customer care, increase operational efficiency and enhance security\u2026<\/p>\n<p class=\"mt-auto mb-0 text-orange\"><i class=\"fa-gen-time fak\" style=\"margin-right: 5px;\" aria-hidden=\"true\"><\/i>44:58<\/p>\n<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/0M-GeWY9Gjw\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/Top-Sessions-2-Thumbnail.jpg\" alt=\"Top Sessions 2 Thumbnail\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><p><strong>Maximizing the potential of digital channels<\/strong><\/p>\n<p>Digital channels like web chat, messaging apps and chatbots hold tremendous potential for customer\u2026<\/p>\n<p class=\"mt-auto mb-0 text-orange\"><i class=\"fa-gen-time fak\" style=\"margin-right: 5px;\" aria-hidden=\"true\"><\/i>38:29<\/p>\n<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/Dy8rhqfXaas\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/Top-Sessions-3-Thumbnail.jpg\" alt=\"Top Sessions 3 Thumbnail\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><p><strong>Engaging a hybrid workforce<\/strong><\/p>\n<p>COVID-19 has created a new paradigm in which contact center managers must keep employees engaged in hybrid\u2026<\/p>\n<p class=\"mt-auto mb-0 text-orange\"><i class=\"fa-gen-time fak\" style=\"margin-right: 5px;\" aria-hidden=\"true\"><\/i>39:13<\/p>\n<\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;custom-bs-cards&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"no-margin\">Product Demos<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/lejRwPB0io4\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/Demo-2-Thumbnail.jpg\" alt=\"Demo 2 Thumbnail\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><p><strong>Genesys predictive routing<\/strong><\/p>\n<p>See how Genesys Predictive Routing uses AI to analyze and proactively engage customers in real time via\u2026<\/p>\n<p class=\"mt-auto mb-0 text-orange\"><i class=\"fa-gen-time fak\" style=\"margin-right: 5px;\" aria-hidden=\"true\"><\/i>12:03<\/p>\n<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/9jVTu0_U__E\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/Demo-3-Thumbnail.jpg\" alt=\"Demo 3 Thumbnail\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><p><strong>Genesys web messaging<\/strong><\/p>\n<p>Learn how to leverage the capabilities of Genesys Web Messaging to build personalized conversational flows\u2026<\/p>\n<p class=\"mt-auto mb-0 text-orange\"><i class=\"fa-gen-time fak\" style=\"margin-right: 5px;\" aria-hidden=\"true\"><\/i>25:20<\/p>\n<\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;custom-bs-cards&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"no-margin\">Did you know\u2026<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/eYDMFieyNIY\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/Did-you-know-1-Thumbnail.jpg\" alt=\"Did you know 1 Thumbnail\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><p><strong>Did you know Genesys Cloud can\u2026?<\/strong><\/p>\n<p>Contact centers use AI to improve customer care, increase operational efficiency and enhance security\u2026<\/p>\n<p class=\"mt-auto mb-0 text-orange\"><i class=\"fa-gen-time fak\" style=\"margin-right: 5px;\" aria-hidden=\"true\"><\/i>18:41<\/p>\n<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/BL916r_43nw\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/Did-you-know-2-Thumbnail.jpg\" alt=\"Did you know 2 Thumbnail\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><p><strong>Did you know Genesys Multicloud CX can\u2026?<\/strong><\/p>\n<p>Digital channels like web chat, messaging apps and chatbots hold tremendous potential for customer\u2026<\/p>\n<p class=\"mt-auto mb-0 text-orange\"><i class=\"fa-gen-time fak\" style=\"margin-right: 5px;\" aria-hidden=\"true\"><\/i>14:59<\/p>\n<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/5uN0mMAbrWY\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/Did-you-know-3-Thumbnail.jpg\" alt=\"Did you know 3 Thumbnail\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><p><strong>Did you know Genesys PureConnect can\u2026?<\/strong><\/p>\n<p>COVID-19 has created a new paradigm in which contact center managers must keep employees engaged in hybrid\u2026<\/p>\n<p class=\"mt-auto mb-0 text-orange\"><i class=\"fa-gen-time fak\" style=\"margin-right: 5px;\" aria-hidden=\"true\"><\/i>24:54<\/p>\n<\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;custom-bs-cards&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"no-margin\">Trends &amp; Hot Topics<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/C-N8eco2-U\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/Trends-Hot-1-Thumbnail.jpg\" alt=\"Trends & Hot 1 Thumbnail\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><p><strong>Bold360 + Genesys: Empowering your digital engagement strategy<\/strong><\/p>\n<p>Learn all about our recent acquisition of Bold360 and our new Genesys\u202fand Bold360 Digital offer. And Genesys\u2026<\/p>\n<p class=\"mt-auto mb-0 text-orange\"><i class=\"fa-gen-time fak\" style=\"margin-right: 5px;\" aria-hidden=\"true\"><\/i>26:50<\/p>\n<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/4T04PHHUf84\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/Trends-Hot-2-Thumbnail.jpg\" alt=\"Trends & Hot 2 Thumbnail\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><p><strong>Web messaging: The next generation of web chat<\/strong><\/p>\n<p>Web chat is evolving. Meet web messaging, an always-on messaging channel that customers can pause\u2026<\/p>\n<p class=\"mt-auto mb-0 text-orange\"><i class=\"fa-gen-time fak\" style=\"margin-right: 5px;\" aria-hidden=\"true\"><\/i>25:17<\/p>\n<\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-white vertical text-start youtube  video-lightbox no-btn-label chevron-only  \" href=\"https:\/\/www.youtube.com\/embed\/vs4-QLR5kYI\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   youtube\"><img decoding=\"async\" width=\"380\" height=\"223\" class=\"card-img-top youtube\" src=\"https:\/\/www.genesys.com\/media\/Trends-Hot-3-Thumbnail.jpg\" alt=\"Trends & Hot 3 Thumbnail\" ><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/div><div class=\"card-body\"><p><strong>Gig work meets CX \u2013 Fast emerging new work resource for support<\/strong><\/p>\n<p>The gig economy is everywhere, even in customer experience. Join experts as they discuss shifting workforce\u2026<\/p>\n<p class=\"mt-auto mb-0 text-orange\"><i class=\"fa-gen-time fak\" style=\"margin-right: 5px;\" aria-hidden=\"true\"><\/i>20:53<\/p>\n<\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-light-blue&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1628023890194{background-image: url(https:\/\/www.genesys.com\/media\/xpr-blue-x-bottom.svg?id=392191) !important;}&#8221; el_id=&#8221;demo&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h3 class=\"font-swb\">Create exceptional experiences with Genesys solutions<\/h3>\n<p>Genesys makes it easy to deliver amazing customer and employee experiences. Request a free demo to see how our solutions enables great customer service while simplifying operations and IT demands. Give your teams more time to focus on what matters most \u2014 your customers.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_ gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" 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class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div 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data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option 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