{"id":626887,"date":"2026-05-04T12:52:36","date_gmt":"2026-05-04T19:52:36","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/whatsapp"},"modified":"2026-06-08T11:55:07","modified_gmt":"2026-06-08T18:55:07","slug":"whatsapp","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/whatsapp","title":{"rendered":"WhatsApp"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\">Genesys Cloud<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Genesys Cloud\uc5d0\uc11c WhatsApp Business \ud1b5\ud569<\/h1>\n<p class=\"text-22\">\uc138\uacc4 \ucd5c\ub300 \ubaa8\ubc14\uc77c \uba54\uc2e0\uc800 \uc571\uc778 WhatsApp\uc758 AI \uae30\ubc18 \ube44\uc988\ub2c8\uc2a4 \uba54\uc2dc\uc9d5 \ubc0f \ud1b5\ud654 \ud658\uacbd\uc744 Genesys Cloud\uc5d0\uc11c \uacbd\ud5d8\ud558\uc138\uc694.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0&#8243;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/W_Uj58EhUsg\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-WhatsApp.jpg\" alt=\"Genesys   whatsapp\" width=\"820\" height=\"464\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-md-offset-0 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>AI \uae30\ubc18 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubc0f \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \ub300\uaddc\ubaa8\ub85c \uc5f0\uacb0\ub41c WhatsApp \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/h2>\n<p>Genesys Cloud \ud658\uacbd\uc5d0\uc11c WhatsApp\uc744 \uc774\uc6a9\ud574 \uace0\uac1d\uacfc \uc18c\ud1b5\ud574 \ubcf4\uc138\uc694. \uba54\uc2dc\uc9d5 \ucc44\ub110\uc744 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud1b5\ud569\ud558\uba74 \uace0\uac1d\uc5d0 \ub300\ud55c \uc885\ud569\uc801\uc778 \uc2dc\uac01\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \ub2e8\uc808\ub41c \uace0\uac1d \uc778\ud130\ub799\uc158\uc5d0\uc11c \ubc97\uc5b4\ub098 \uc77c\uad00\ub418\uace0 \uc5f0\uacb0\ub418\uba70 \uac1c\uc778\ud654\ub41c \uc5ec\uc815\uc73c\ub85c \ub098\uc544\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br \/>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;hide-shit&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc9c0\ub2a5\ud615 \ucc38\uc5ec \uc720\ub3c4<\/h3>\n<p>\uc758\ub3c4 \uc778\uc2dd \uae30\ub2a5\uc744 \uac16\ucd98 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \ud65c\uc6a9\ud558\uc5ec \ucd5c\uc801\uc758 \uc870\uce58\ub97c \ucde8\ud558\uace0 \uac1c\uc778\ud654\ub41c \uc790\ub3d9\ud654 \uc5ec\uc815\uc73c\ub85c \uace0\uac1d\uc744 \uc548\ub0b4\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ubaa8\ub4e0 \uc778\ud130\ub799\uc158 \ud1b5\ud569<\/h3>\n<p>\ud1b5\ud569 \uace0\uac1d \ubdf0\ub97c \uc81c\uacf5\ud558\ub294 \ub2e8\uc77c \uc0c1\ub2f4\uc0ac \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc5d0\uc11c \uc74c\uc131, \uc774\uba54\uc77c, \ucc44\ud305\uc73c\ub85c WhatsApp \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uad00\ub9ac\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc548\uc815\uc801\uc778 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud655\uc7a5<\/h3>\n<p>\ucea0\ud398\uc778, \uc790\ub3d9\ud654 \ubc0f \uc2e4\uc2dc\uac04 \uc758\uc0ac \uacb0\uc815\uc744 \ud1b5\ud574 \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294 \ub300\uaddc\ubaa8 \ucc38\uc5ec\ub97c \uc120\uc81c\uc801\uc73c\ub85c \uc774\ub055\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>WhatsApp\uc5d0\uc11c \uc6d0\ud65c\ud55c \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \ub300\ud654 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h2>\n<p>\ub2e8\uc808\ub41c \uc778\ud130\ub799\uc158\uc5d0\uc11c \ubc97\uc5b4\ub098, \ub2e8\uc77c WhatsApp \ub300\ud654 \ub0b4\uc5d0\uc11c \uc790\ub3d9\ud654, AI \ubc0f \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0\uc744 \uacb0\ud569\ud55c \ucd5c\uc801\uc758 \uace0\uac1d \uc5ec\uc815\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc81c\uacf5\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; ri_scrollable=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\ud48d\ubd80\ud55c \uba54\uc2dc\uc9d5 \ub300\ud654 \uc0dd\uc131<\/h3>\n<p>\uc774\ubbf8\uc9c0, \ubb38\uc11c, \uce90\ub7ec\uc140, \ub300\ud654\ud615 \ubaa9\ub85d, \ud074\ub9ad \uc720\ub3c4 \ubc84\ud2bc\uc744 \ud3ec\ud568\ud55c \uba40\ud2f0\ubbf8\ub514\uc5b4 \uba54\uc2dc\uc9d5\uc73c\ub85c \uace0\uac1d\uc758 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uba54\uc2dc\uc9d5\uc744 \uc74c\uc131 \ud1b5\ud654\ub85c \ud655\uc7a5<\/h3>\n<p>\ube44\uc988\ub2c8\uc2a4 \ucf5c\ub9c1(Business Calling)\uc744 \ud1b5\ud574 \uc74c\uc131 \uba54\ubaa8 \uae30\ub2a5\uc744 \uc774\uc6a9\ud558\uace0 \uace0\uac1d \uc778\ud130\ub799\uc158\uc758 \uc804\uccb4 \ub9e5\ub77d\uc744 \uc720\uc9c0\ud558\uba74\uc11c \uc2e4\uc2dc\uac04 \uc74c\uc131 \ub300\ud654\ub85c \uc6d0\ud65c\ud558\uac8c \uc804\ud658\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\ud1b5\ud569 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4 \ud65c\uc6a9<\/h3>\n<p>\uc0c1\ub2f4\uc0ac\ub294 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uacfc \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c WhatsApp \ub300\ud654\ub97c \ud1b5\ud569 \uad00\ub9ac\ud558\uace0, \uc774\uc804 \ub300\ud654 \ub9e5\ub77d\uacfc \uc774\ub825\uc744 \uc644\ubcbd\ud558\uac8c \ud30c\uc545\ud55c \uc0c1\ud0dc\uc5d0\uc11c \ubaa8\ub4e0 \uace0\uac1d \uc9c0\uc6d0 \uc778\ud130\ub799\uc158\uc744 \ucc98\ub9ac\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc120\uc81c\uc801 \ucc38\uc5ec \uc720\ub3c4<\/h3>\n<p>\uba54\uc2dc\uc9c0 \ud15c\ud50c\ub9bf, \ucea0\ud398\uc778, \uc790\ub3d9 \ud2b8\ub9ac\uac70\uc640 \ud568\uaed8, \uc5f0\ub77d \uc804\ud6c4\uc758 \uaddc\uce59 \uad00\ub9ac\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc54c\ub9bc, \ubbf8\ub9ac \uc54c\ub9bc, \uc5c5\ub370\uc774\ud2b8 \uc815\ubcf4 \ub4f1\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \uba3c\uc800 \ub2e4\uac00\uac11\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/virtual-agents\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">AI \uae30\ubc18 \uc140\ud504 \uc11c\ube44\uc2a4 \ud655\uc7a5<\/h3>\n<p>\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc640 \ucc57\ubd07 \uc790\ub3d9\ud654\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \uc790\uc728\uc801\uc73c\ub85c \ud574\uacb0\ud558\uc5ec \uc751\ub2f5 \uc2dc\uac04\uc744 \uac1c\uc120\ud558\uace0 \uc0c1\ub2f4\uc0ac\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \ub35c\uc5b4\uc90d\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc6b4\uc601 \ud6a8\uc728\uc131 \ud5a5\uc0c1<\/h3>\n<p>\uc5d4\ud130\ud504\ub77c\uc774\uc988, CRM \ubc0f API \ud1b5\ud569\uc73c\ub85c \ub370\uc774\ud130 \uc0ac\uc77c\ub85c\ub97c \uc81c\uac70\ud558\uace0, \uc6b4\uc601\uc744 \ud6a8\uc728\ud654\ud558\ub294 \ud55c\ud3b8, \uace0\uac1d \uc5ec\uc815\uc5d0 \ub300\ud55c \uc885\ud569\uc801\uc778 \uc2dc\uc57c\ub97c \ud655\ubcf4\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uba54\uc2dc\uc9d5, CX\uc758 \uc0c8\ub85c\uc6b4 \ucd5c\uc804\uc120<\/h2>\n<p>\uace0\uac1d\uc774 \ub9e4\uc77c \uc0ac\uc6a9\ud558\ub294 \ucc44\ub110, \uc989 WhatsApp\uacfc \uac19\uc740 \ud50c\ub7ab\ud3fc\uc740 \uace0\uac1d\uc758 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\ub294 \ub370 \ud575\uc2ec\uc801\uc778 \uc5ed\ud560\uc744 \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uc744 \uc798 \ud65c\uc6a9\ud558\uc5ec \ub354 \ube60\ub978 \uc751\ub2f5, \ub354 \uac1c\uc778\ud654\ub41c \uc778\ud130\ub799\uc158, \uc6d0\ud65c\ud55c \uc5ec\uc815\uc744 \uc218\ud589\ud558\uba74 \uc804\ud658\uc728\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4 \ud5a5\uc0c1\uc740 \ubb3c\ub860, \uc11c\ube44\uc2a4 \ube44\uc6a9\uae4c\uc9c0 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. [\/vc_column_text][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:https%3A%2F%2Fwww.genesys.com%2Fko-kr%2Fresources%2Fstate-of-cx|title:%22State%20of%20Customer%20Experience%2C%22%20Genesys%2C%202025&#8243;]<\/p>\n<p class=\"text-60\">86%<\/p>\n<p><span style=\"font-weight: 300;\">2027\ub144\uae4c\uc9c0 \uba54\uc2dc\uc9d5 \uc571 \ub3c4\uc785\uc744 \uacc4\ud68d\ud558\uace0 \uc788\ub294 CX \ub9ac\ub354\uc758 \ube44\uc728(63%\ub294 \uc774\ubbf8 \ub3c4\uc785)<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Genesys\uc640 \ud568\uaed8 \ucc28\ubcc4\ud654\ub41c WhatsApp \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/h3>\n<p>Genesys Cloud\ub294 WhatsApp \ube44\uc988\ub2c8\uc2a4 \ud50c\ub7ab\ud3fc\uacfc\uc758 \ub124\uc774\ud2f0\ube0c \ud1b5\ud569\uacfc AI \uae30\ubc18 \uace0\uac1d \ucc38\uc5ec\ub97c \uacb0\ud569\ud569\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \uba54\uc2dc\uc9d5\uc744 \uc74c\uc131, \uc774\uba54\uc77c, \ucc44\ud305\uacfc \ud568\uaed8 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc644\ubcbd\ud558\uac8c \ud1b5\ud569\ud558\uc5ec \uc2e4\uc2dc\uac04 \uc758\uc0ac \uacb0\uc815, \uace0\uac1d \uc758\ub3c4 \ud30c\uc545, \uc6d0\ud65c\ud55c \uc0c1\ub2f4\uc0ac \uc804\ud658\uc744 \uc2e4\ud604\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; ri_scrollable=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5 text-graphite\">\ucd94\uac00 \uae30\ub2a5\uc774 \uc544\ub2cc, \ub124\uc774\ud2f0\ube0c \ud1b5\ud569<\/h3>\n<p>WhatsApp \ube44\uc988\ub2c8\uc2a4 \ud1b5\ud569\uc740 Genesys Cloud\uc5d0 \uae30\ubcf8\uc73c\ub85c \ud0d1\uc7ac\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ub2e8\uc808\ub41c \uc778\ud130\ub799\uc158\uc774 \uc544\ub2cc \ud1b5\ud569 \uc5ec\uc815\uc744 \uc2e4\ud604\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5 text-graphite\">\uc131\uacfc\ub97c \ub9cc\ub4e4\uc5b4 \ub0b4\ub294 AI<\/h3>\n<p>\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ubb38\uc758\uc5d0 \uc751\ub2f5\ud558\ub294 \uc218\uc900\uc744 \ub118\uc5b4, \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0, \uc870\uce58\ub97c \ucde8\ud558\uba70, \ubb38\uc81c\ub97c \ud574\uacb0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc9c4\uc815\ud55c \uc634\ub2c8\ucc44\ub110 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h3>\n<p>\uba54\uc2dc\uc9d5, \uc74c\uc131, \ub514\uc9c0\ud138 \ucc44\ub110 \uc804\ubc18\uc744 \uc544\uc6b0\ub974\ub294 \ud06c\ub85c\uc2a4 \ucc44\ub110 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc5f0\uc18d\uc801\uc778 \ud558\ub098\uc758 \uc5ec\uc815 \uc548\uc5d0\uc11c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5 text-graphite\">\uc74c\uc131\uacfc \uba54\uc2dc\uc9d5\uc758 \uacb0\ud569<\/h3>\n<p>WhatsApp \ub300\ud654 \ub0b4\uc5d0\uc11c \uc9c1\uc811 \ube44\uc988\ub2c8\uc2a4 \ucf5c\ub9c1\uacfc \uc74c\uc131 \uba54\ubaa8\ub97c \uc774\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \ucc38\uc5ec \uc720\ub3c4<\/h3>\n<p>\uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \uaddc\uc815 \uc900\uc218 \ubc0f \ubcf4\uc548\uc744 \ud1b5\ud574 \ub300\ub7c9\uc758 \uba54\uc2dc\uc9d5 \ucea0\ud398\uc778\uc744 \uc548\uc815\uc801\uc73c\ub85c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0 \uc788\uc744\uae4c\uc694?<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/customer-stories\" target=\"\" rel=\"\">\uace0\uac1d \uc0ac\ub840 \ud655\uc778\ud558\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"4\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Oldenburgische Landesbank (OLB) story\" title=\"Oldenburgische Landesbank (OLB)\" href=\"#588557\"><img decoding=\"async\" class=\"company-logo\" alt=\"Olb logo\" src=\"https:\/\/www.genesys.com\/media\/OLB-Logo.png\" width=\"960\" height=\"361\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Harambee Youth Employment Accelerator story\" title=\"Harambee Youth Employment Accelerator\" href=\"#605614\"><img decoding=\"async\" class=\"company-logo\" alt=\"Harambee logo\" src=\"https:\/\/www.genesys.com\/media\/HARAMBEE-logo-cropped.png\" width=\"1250\" height=\"445\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Dental Axess story\" title=\"Dental Axess\" href=\"#357935\"><img decoding=\"async\" class=\"company-logo\" alt=\"Dental axess logo\" src=\"https:\/\/www.genesys.com\/media\/Dental-Axess-logo.png\" width=\"300\" height=\"120\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Western Sydney University story\" title=\"Western Sydney University\" href=\"#520675\"><img decoding=\"async\" class=\"company-logo\" alt=\"Wsu logo 300\" src=\"https:\/\/www.genesys.com\/media\/WSU_Logo_300.png\" width=\"300\" height=\"44\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"588557\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/oldenburgische-landesbank-olb\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Happy couple banking together online.\" src=\"https:\/\/www.genesys.com\/media\/OLB-hero-image.png\" width=\"1088\" height=\"612\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201cWhatsApp\uc744 \ud1b5\ud574 \uace0\uac1d\uc740 \uc5b8\uc81c\ub4e0\uc9c0 \ud734\ub300\ud3f0\uc73c\ub85c \uc9c1\uc811 \uc5f0\ub77d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4 [...] \uc774\ub294 \ub9e4\uc6b0 \ud3b8\ub9ac\ud560 \ubfd0 \uc544\ub2c8\ub77c \ud604\ub300 \uace0\uac1d\uc758 \uae30\ub300\uce58\ub97c \uc644\ubcbd\ud558\uac8c \ucda9\uc871\ud569\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Felix Leshoff<\/p><p class=\"customer-title\">\uc911\uc559 \ubc0f \ub514\uc9c0\ud138 \uc601\uc5c5, \uc218\uc11d \uc5b4\uc18c\uc2dc\uc5d0\uc774\ud2b8<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"605614\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/harambee-youth-employment-accelerator\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Happy woman working at her computer\" src=\"https:\/\/www.genesys.com\/media\/Harambee-hero-image.png\" width=\"1088\" height=\"612\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201c\uc74c\uc131, \ucc44\ud305, \uc774\uba54\uc77c, WhatsApp \ub4f1 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc740 \ub2e8\uc21c\ud55c \uc11c\ube44\uc2a4 \uc774\uc0c1\uc758 \uc758\ubbf8\ub97c \uac00\uc9d1\ub2c8\ub2e4. \uccad\ub144\ub4e4\uc774 \uae30\ud68c\ub85c \ub098\uc544\uac00\ub294 \uc18c\uc911\ud55c \ubc1c\uac78\uc74c\uc774\uba70, \ub354 \ud3ec\uc6a9\uc801\uc774\uace0 \ud76c\ub9dd\ucc2c \ubbf8\ub798\ub97c \ub9cc\ub4e4\uaca0\ub2e4\ub294 \uc6b0\ub9ac\uc758 \uc57d\uc18d\uc744 \uacac\uace0\ud788 \ud558\ub294 \uc77c\uc785\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Hayley Clements<\/p><p class=\"customer-title\">\uccad\uc18c\ub144 \uc11c\ube44\uc2a4 \ucc45\uc784\uc790<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"357935\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/dental-axess\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Dentist explaining procedure to patient sitting in dentists chair\" src=\"https:\/\/www.genesys.com\/media\/Dental-Axess-hero.jpg\" width=\"626\" height=\"353\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201c\uace0\uac1d\uc774 WhatsApp\uc744 \ud1b5\ud574 \uc2a4\ud06c\ub9b0\uc0f7\uacfc \uc0ac\uc9c4\uc744 \ubcf4\ub0b4\uba74, \ub2f9\uc0ac \uc804\ubb38\uac00\ub4e4\uc774 \ubb38\uc81c\ub97c \ube60\ub974\uac8c \ud30c\uc545\ud558\uace0 \ud574\uacb0 \ubc29\ubc95\uc744 \uc548\ub0b4\ud569\ub2c8\ub2e4. \ub354\ubd88\uc5b4 Genesys Cloud CX \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ud558\ub098\ub85c \ub2e4\ub978 \ucc44\ub110\uc758 \ubb38\uc758\uae4c\uc9c0 \ubaa8\ub450 \ub300\uc751\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Patricia Zoller<\/p><p class=\"customer-title\">\ub9c8\ucf00\ud305 \ub9e4\ub2c8\uc800<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"520675\" data-index=\"3\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/western-sydney-university\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail wsu\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_WSU.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201c\uc6f9 \uba54\uc2dc\uc9d5, \ub514\uc9c0\ud138 \ubd07, \uc591\ubc29\ud5a5 SMS, WhatsApp\uacfc \uac19\uc740 \ucc44\ub110\uc758 \ub3c4\uc785\uc740 \uc544\uc8fc \ud070 \ud6a8\uacfc\ub97c \uac70\ub450\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud559\uc0dd\ub4e4\uc5d0\uac8c \ub354 \ud3b8\ub9ac\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc635\uc158\uc744 \uc81c\uacf5\ud558\uba74\uc11c \uc9c0\ub09c \uba87 \ub2ec \ub3d9\uc548\uc5d0\ub9cc 1\ub9cc \uac74 \uc774\uc0c1\uc758 SMS \ub300\ud654\uac00 \uc774\ub8e8\uc5b4\uc84c\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Scott Snyder<\/p><p class=\"customer-title\">\uc6e8\uc2a4\ud134 \uc2dc\ub4dc\ub2c8 \ub300\ud559\uad50, \ucd5c\uace0 \uc815\ubcf4 \ubc0f \ub514\uc9c0\ud138 \ucc45\uc784\uc790(CID)<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/sms-messaging\"><div class=\"card-body\"><h3 class=\"h5\">SMS \uba54\uc2dc\uc9d5<\/h3><p>\uce5c\uc219\ud55c \ubaa8\ubc14\uc77c \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc77c\uc0c1\uc744 \ubc29\ud574\ud558\uc9c0 \uc54a\uace0 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3><p>AI \uae30\ubc18 \ubd07\uc73c\ub85c \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uc138\uc694. \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0, \uc778\uac04 \uc0c1\ub2f4\uc0ac\ucc98\ub7fc \ud589\ub3d9\ud558\uba70, \uc5b8\uc81c\ub098 \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>\uc62c\uc778\uc6d0 \ub514\uc9c0\ud138 \uae30\ub2a5 \uc81c\ud488\uad70 \ub610\ub294 \uae30\uc5c5 \uc790\uccb4 \uc194\ub8e8\uc158\uc73c\ub85c \ud300\uc744 \uc9c0\uc6d0\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/social-media-customer-service\"><div class=\"card-body\"><h3 class=\"h5\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \uace0\uac1d \uc11c\ube44\uc2a4<\/h3><p>\uae0d\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \uad6c\ucd95\uc744 \uc704\ud574 \uc774\ubbf8 \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \uc778\uae30 \uc788\ub294 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/live-chat-software\"><div class=\"card-body\"><h3 class=\"h5\">\uc2e4\uc2dc\uac04 \ucc44\ud305<\/h3><p>\uace0\uac1d\uacfc \uc2e4\uc2dc\uac04\uc73c\ub85c \ucc44\ud305\ud558\uc5ec \uc2e0\uc18d\ud558\uac8c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc138\uc694. \uc804\ud654 \ud1b5\ud654\uac00 \ud544\uc694 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">\uc5c5\ubb34 \uc790\ub3d9\ud654<\/h3><p>\uc815\ud655\ud558\uace0 \uc77c\uad00\ub41c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubc31\uc624\ud53c\uc2a4 \uc804\uccb4\uc5d0\uc11c \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \uae30\ubc18 \uc6f9 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \ucc28\uc120\uc758 \uc81c\uc548 \ub610\ub294 \ub9ac\uc18c\uc2a4\uac00 \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uace0\uac1d\uacfc \uc628\ub77c\uc778\uc5d0\uc11c \ud6a8\uc728\uc801\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/email-contact-center\"><div class=\"card-body\"><h3 class=\"h5\">\uc774\uba54\uc77c<\/h3><p>\uc774\uba54\uc77c\uc5d0 \ucda9\ubd84\ud55c \uc8fc\uc758\ub97c \uae30\uc6b8\uc774\uc138\uc694. \ucee8\ud0dd\uc13c\ud130 \ub370\uc2a4\ud06c\ud1b1\uc5d0 \ud1b5\ud569\ub41c \uad00\ub9ac \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uc5ec \uc774\uba54\uc77c \uc9c0\uc6d0 \uae30\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc9c0\uc2dd \uad00\ub9ac \ub3c4\uad6c<\/h3><p>AI \uae30\ubc18 \uc9c0\uc2dd \uad00\ub9ac \ud234\ub85c \ud56d\uc0c1 \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/co-browse-screenshare\"><div class=\"card-body\"><h3 class=\"h5\">\ucf54-\ube0c\ub77c\uc6b0\uc9d5 \ubc0f \ud654\uba74 \uacf5\uc720<\/h3><p>\uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d\uc774 \uc5f0\ub77d\ud558\ub294 \uc774\uc720\ub97c \ud30c\uc545\ud558\uc138\uc694. \ubb38\uc81c \ud574\uacb0 \ubc29\ubc95\uc744 \uc9c1\uc811 \ubcf4\uc5ec\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys Cloud\uc5d0\uc11c WhatsApp \ub4f1\uc744 \ud65c\uc6a9\ud574 CX\ub97c \uac1c\uc120\ud558\uc138\uc694.<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/resources\" target=\"\" rel=\"\">\ubaa8\ub4e0 \ub9ac\uc18c\uc2a4 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title\">2026 AI\uae30\ubc18 CX \ub3c4\uc785\uc744 \uc704\ud55c \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3><p class=\"brief-desc text-20 mb-0\">\ubbf8\ub798\uc758 \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\ub294 \uae30\uc220 \ubc0f \uae30\uc220 \ub3c4\uc785 \ud2b8\ub80c\ub4dc<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/five-steps-to-master-digital-customer-engagement\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-mastering_thumbnail.png\" height=\"240\" width=\"440\" alt=\"5 mastering thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\uace0\uac1d \uacbd\ud5d8\uacfc \uc5c5\ubb34\uc758 \ubbf8\ub798<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/webinars\/genesys-cloud-cx-demo-2022\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-demo.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">\uace0\uac1d \uacbd\ud5d8 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uc704\ud55c \uc62c\uc778\uc6d0 \ucef4\ud3ec\uc800\ube14 CX \ud50c\ub7ab\ud3fc \uc18c\uac1c\uc640 Genesys Cloud \ub370\ubaa8 \uc2dc\uc5f0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\uae30\ub2a5<\/p><h3 class=\"item-title h6\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741334671940{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>WhatsApp\uc744 \ud1b5\ud55c \uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0<\/h2>\n<p>Genesys Cloud\uac00 WhatsApp\uc5d0\uc11c AI \uae30\ubc18\uc758 \uc5f0\uacb0\ub41c \uace0\uac1d \ucc38\uc5ec\ub97c \ub300\uaddc\ubaa8\ub85c \uad6c\ud604\ud558\ub294 \ub370 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub294\uc9c0 \uc54c\uc544\ubcf4\uc138\uc694. \ud6a8\uc728\uc131, \uc751\ub2f5 \uc2dc\uac04, \uac1c\uc778\ud654, \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uac1c\uc120\ud558\uae30 \uc704\ud55c \uccab\uac78\uc74c\uc744 \ubc14\ub85c \uc2dc\uc791\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/626887\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/626887\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"480666\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uc694\uccad\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uc694\uccad\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">\uad00\uc2ec\uc744 \uac00\uc838 \uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>WhatsApp CX\uc5d0 \uad00\ud55c \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ub2e4\ub978 WhatsApp \uace0\uac1d \uc11c\ube44\uc2a4 \ud50c\ub7ab\ud3fc \uc194\ub8e8\uc158\uacfc \ubb34\uc5c7\uc774 \ub2e4\ub985\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub3c5\ub9bd\ud615 \ud1b5\ud569\uacfc \ub2ec\ub9ac WhatsApp\uc740 Genesys Cloud\uc5d0 \uae30\ubcf8\uc73c\ub85c \ud0d1\uc7ac\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc804\uccb4 \uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158, \uc9c0\uc18d\uc801\uc778 \ucee8\ud14d\uc2a4\ud2b8 \uc720\uc9c0, \ucc44\ub110 \uac04 \uc6d0\ud65c\ud55c \uc804\ud658\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. <\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud\uc5d0 WhatsApp\uc744 \ubc30\ud3ec\ud558\ub294 \ub370 \uc5bc\ub9c8\ub098 \uac78\ub9bd\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud\uc5d0 \ub0b4\uc7a5\ub41c WhatsApp \uc124\uc815 \ud50c\ub85c\uc6b0\ub97c \ud1b5\ud574 Genesys Cloud \ub0b4\uc5d0\uc11c \uc9c1\uc811 WhatsApp \ube44\uc988\ub2c8\uc2a4 \ud50c\ub7ab\ud3fc\uc744 \ube60\ub974\uac8c \uc628\ubcf4\ub529\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac00\uc774\ub4dc\uac00 \uc81c\uacf5\ud558\ub294 \uc548\ub0b4\uc5d0 \ub530\ub77c \uacc4\uc815 \uc0dd\uc131, \uc804\ud654\ubc88\ud638 \ub4f1\ub85d, Meta \ube44\uc988\ub2c8\uc2a4 \uad00\ub9ac\uc790 \uc124\uc815\uc744 \uac04\ud3b8\ud558\uac8c \uc644\ub8cc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc124\uc815\uc774 \uc644\ub8cc\ub418\uba74 \uc0ac\uc6a9\uc790\ub294 Meta \ube44\uc988\ub2c8\uc2a4 \uad00\ub9ac\uc790\uc5d0\uc11c \uc804\ud654\ubc88\ud638, \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\ud544, \uba54\uc2dc\uc9c0 \ud15c\ud50c\ub9bf\uc744 \uad00\ub9ac\ud558\uace0, Genesys Cloud\uc5d0\uc11c \uba54\uc2dc\uc9d5 \uc778\uc0ac\uc774\ud2b8\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI\ub294 \uc5b4\ub5bb\uac8c WhatsApp \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uace0, \uc870\uce58\ub97c \ucde8\ud558\uace0, \uc790\uc728\uc801\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uba70, \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uc0c1\ub2f4\uc0ac\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d\uc740 \uc5b4\ub5a4 \ubc29\ubc95\uc73c\ub85c WhatsApp\uc744 \ud1b5\ud55c \uba54\uc2dc\uc9c0 \uc218\uc2e0\uc5d0 \ub3d9\uc758\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Meta\ub294 WhatsApp \uba54\uc2dc\uc9d5 \ubc1c\uc1a1\uc744 \uc704\ud574 \uba85\uc2dc\uc801\uc778 \uc218\uc2e0 \ub3d9\uc758\ub97c \uc694\uad6c\ud569\ub2c8\ub2e4. Meta \uc815\ucc45\uc744 \uc644\ubcbd\ud558\uac8c \uc900\uc218\ud558\uae30 \uc704\ud574 IVR, \uc6f9\uc0ac\uc774\ud2b8, \ub610\ub294 SMS\ub97c \ud1b5\ud574 \uc774\ub7ec\ud55c \uc218\uc2e0 \ub3d9\uc758\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 <a href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\/overview\/getting-opt-in\" target=\"_blank\" rel=\"noopener\">Meta \uac1c\ubc1c\uc790 \uc0ac\uc774\ud2b8<\/a>\uc5d0\uc11c \ud655\uc778\ud558\uc138\uc694.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">WhatsApp \ub0b4\uc5d0\uc11c \uc74c\uc131 \uae30\ub2a5\uc740 \uc5b4\ub5bb\uac8c \uc791\ub3d9\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d\uc740 \uc0ac\uc6a9\uc790 \uc8fc\ub3c4\ud615 \ube44\uc988\ub2c8\uc2a4 \ucf5c\ub9c1\uc744 \ud1b5\ud574 \uc74c\uc131 \uba54\ubaa8\ub97c \ubcf4\ub0b4\uac70\ub098 \uc2e4\uc2dc\uac04 \uc74c\uc131 \uc0c1\ub2f4\uc73c\ub85c \uc6d0\ud65c\ud788 \uc804\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uacfc\uc815\uc740 \ub3d9\uc77c\ud55c \ub300\ud654 \ub0b4\uc5d0\uc11c \uae30\uc874 \ub9e5\ub77d\uc744 \uadf8\ub300\ub85c \uc720\uc9c0\ud558\uba70 \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. <\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc5b4\ub5a4 \uc720\ud615\uc758 \uc778\ud130\ub799\uc158\uc774 \uc9c0\uc6d0\ub429\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc120\uc81c\uc801 \uc54c\ub9bc \ubc0f \ucea0\ud398\uc778\ubd80\ud130 \uc11c\ube44\uc2a4 \uc694\uccad \ubc0f \ubb38\uc81c \ud574\uacb0\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, \uae30\uc5c5\uc740 \ud48d\ubd80\ud55c \uba54\uc2dc\uc9d5 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uad11\ubc94\uc704\ud55c \uc778\ud130\ub799\uc158\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">WhatsApp\uc740 \ub300\uaddc\ubaa8 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uadf8\ub807\uc2b5\ub2c8\ub2e4. Genesys Cloud\ub97c \uc0ac\uc6a9\ud558\uba74 WhatsApp \ucee8\ud0dd\uc13c\ud130 \uc778\ud130\ub799\uc158 \uaddc\ubaa8\ub97c \ub300\uaddc\ubaa8\ub85c \ud655\uc7a5\ud558\uc5ec \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc220\uc801\uc73c\ub85c \ub300\uc6a9\ub7c9 \ub370\uc774\ud130 \ucc98\ub9ac\uac00 \uac00\ub2a5\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc744 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \uc790\ub3d9\ud654, AI, \ucea0\ud398\uc778 \uae30\ubc18\uc758 \uc544\uc6c3\ub9ac\uce58\ub97c \ud1b5\ud574 \ube0c\ub79c\ub4dc\uc758 \uc6b4\uc601 \ud6a8\uc728\uc131\ub3c4 \uadf9\ub300\ud654\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uc790\ub3d9\ud654\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0, \uc120\uc81c\uc801 \uba54\uc2dc\uc9d5\uc744 \ud65c\uc6a9\ud558\uc5ec \uc11c\ube44\uc2a4 \ud488\uc9c8\uacfc \uc751\ub2f5 \uc18d\ub3c4\ub97c \uc720\uc9c0\ud558\uba74\uc11c \ub300\ub7c9\uc758 \ub300\ud654\ub97c \ud6a8\uc728\uc801\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI\uc640 \uc2e4\uc81c \uc0c1\ub2f4\uc0ac \uac04\uc5d0 \uc5c5\ubb34\ub294 \uc5b4\ub5bb\uac8c \uad6c\ubd84\ub429\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI\ub294 FAQ, \uc8fc\ubb38 \uc0c1\ud0dc \ud655\uc778, \uc608\uc57d \uc77c\uc815 \uad00\ub9ac, \ucd08\uae30 \uc0c1\ub2f4 \ubd84\ub958\uc640 \uac19\uc740 \uc77c\uc0c1\uc801\uc774\uace0 \ubc18\ubcf5\uc801\uc778 \ub300\ub7c9\uc758 \uc778\ud130\ub799\uc158\uc744 \ucc98\ub9ac\ud558\ub294 \ub370 \uac00\uc7a5 \uc801\ud569\ud569\ub2c8\ub2e4. Genesys\uc758 \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uace0, \uc870\uce58\ub97c \ucde8\ud558\uba70, \ub9ce\uc740 \uc694\uccad\uc744 \uc790\uc728\uc801\uc73c\ub85c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub354 \ubcf5\uc7a1\ud558\uac70\ub098 \ubbfc\uac10\ud55c, \ub610\ub294 \uac00\uce58\uac00 \ub192\uc740 \uc778\ud130\ub799\uc158\uc758 \uacbd\uc6b0, \uc6d0\ud65c\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud574 \uc804\uccb4 \ub9e5\ub77d\uc774 \uc720\uc9c0\ub41c \uc0c1\ud0dc\uc5d0\uc11c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ud658\ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">WhatsApp\uc740 \uace0\uac1d \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc5d0 \uc548\uc804\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uadf8\ub807\uc2b5\ub2c8\ub2e4. WhatsApp\uc740 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uc554\ud638\ud654\ub97c \uc0ac\uc6a9\ud558\uc5ec \uba54\uc2dc\uc9c0\ub97c \ubcf4\ud638\ud558\uba70, \uae30\uc5c5\uacfc \uace0\uac1d \uac04 \uc548\uc804\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4. Genesys Cloud\uc640 \uacb0\ud569\ud558\uba74 \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \ubcf4\uc548, \uaddc\uc815 \uc900\uc218, \uac70\ubc84\ub10c\uc2a4 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \ub370\uc774\ud130 \ubcf4\ud638 \ubc0f \uaddc\uc81c \uc900\uc218\ub97c \uc644\ubcbd\ud558\uac8c \ucda9\uc871\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c WhatsApp\uc758 \uc8fc\uc694 \uc0ac\uc6a9 \uc0ac\ub840\ub85c\ub294 \ubb34\uc5c7\uc774 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc77c\ubc18\uc801\uc778 \uc0ac\uc6a9 \uc0ac\ub840\ub85c\ub294 \uc120\uc81c\uc801 \uc54c\ub9bc(\ubc30\uc1a1 \uc5c5\ub370\uc774\ud2b8, \uacb0\uc81c \uc54c\ub9bc \ub4f1), \uace0\uac1d \uc9c0\uc6d0 \ubc0f \ubb38\uc81c \ud574\uacb0, \uc608\uc57d \uc77c\uc815 \uad00\ub9ac, \uc8fc\ubb38 \ucd94\uc801, \uc11c\ube44\uc2a4 \uc694\uccad, \uc0ac\uae30 \uacbd\uace0 \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \ubbf8\ub514\uc5b4, \ubc84\ud2bc, \ubaa9\ub85d\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud48d\ubd80\ud55c \uc778\ud130\ub799\ud2f0\ube0c \ub300\ud654\ub97c \ud65c\uc131\ud654\ud560 \uc218 \uc788\uc73c\uba70, \ud544\uc694\ud560 \ub54c \ube44\uc988\ub2c8\uc2a4 \ucf5c\ub9c1\uc744 \ud1b5\ud574 \uc74c\uc131 \uc0c1\ub2f4\uc73c\ub85c \uc804\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uae00\ub85c\ubc8c \uaddc\ubaa8\uc758 \uace0\uac1d \ucc38\uc5ec\ub97c \uc704\ud574 WhatsApp\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uadf8\ub807\uc2b5\ub2c8\ub2e4. WhatsApp\uc740 \uc804 \uc138\uacc4\uc801\uc73c\ub85c \uac00\uc7a5 \ub110\ub9ac \uc0ac\uc6a9\ub418\ub294 \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc \uc911 \ud558\ub098\uc774\ubbc0\ub85c \uc804 \uc138\uacc4 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\ub294 \ub370 \uc774\uc0c1\uc801\uc785\ub2c8\ub2e4. Genesys Cloud\ub97c \ud1b5\ud574 \ub2e4\uad6d\uc5b4 \uc778\ud130\ub799\uc158\uc744 \uc9c0\uc6d0\ud558\uace0, \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uae00\ub85c\ubc8c \uc6b4\uc601\uc744 \uad00\ub9ac\ud558\uba70, \uc9c0\uc5ed \uc804\ubc18\uc5d0 \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;] Genesys Cloud\uc5d0\uc11c WhatsApp Business \ud1b5\ud569 \uc138\uacc4 \ucd5c\ub300 \ubaa8\ubc14\uc77c \uba54\uc2e0\uc800 \uc571\uc778 WhatsApp\uc758 AI \uae30\ubc18 \ube44\uc988\ub2c8\uc2a4 \uba54\uc2dc\uc9d5 \ubc0f \ud1b5\ud654 \ud658\uacbd\uc744 Genesys Cloud\uc5d0\uc11c \uacbd\ud5d8\ud558\uc138\uc694. [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-md-offset-0 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;] AI \uae30\ubc18 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubc0f \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \ub300\uaddc\ubaa8\ub85c [&hellip;]<\/p>\n","protected":false},"author":1225,"featured_media":0,"template":"","tax_cap_lobby":[18225,18222],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-626887","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-18225","tax_cap_lobby-18222"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/626887","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1225"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/626887\/revisions"}],"predecessor-version":[{"id":628465,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/626887\/revisions\/628465"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=626887"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_cap_lobby?post=626887"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=626887"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=626887"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=626887"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=626887"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=626887"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=626887"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=626887"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=626887"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=626887"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=626887"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}