{"id":609763,"date":"2026-01-01T18:01:42","date_gmt":"2026-01-02T02:01:42","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/messaging-apps"},"modified":"2026-01-01T18:05:00","modified_gmt":"2026-01-02T02:05:00","slug":"messaging-apps","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/messaging-apps","title":{"rendered":"Messaging apps"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1715626476823{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;no-shadow&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_single_image image=&#8221;592923&#8243; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\uba54\uc2dc\uc9d5 \uc571<\/h1>\n<p class=\"text-22\">\uce74\uce74\uc624\ud1a1, WhatsApp \ub4f1 \uace0\uac1d\uc774 \uc774\ubbf8 \uc0ac\uc6a9 \uc911\uc778 \uc8fc\uc694 \uba54\uc2dc\uc9d5 \uc571\uc5d0\uc11c \uace0\uac1d\uc744 \ub9cc\ub098 \ub354 \ube60\ub974\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/ko-kr\/campaign\/request-a-demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uce74\uce74\uc624\ud1a1, WhatsApp \ub4f1 \ub2e4\uc591\ud55c \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uace0\uac1d\uacfc \uc9c1\uc811 \uc18c\ud1b5\ud558\uc138\uc694<\/h2>\n<p>\ud544\uc694\ud55c \uc815\ubcf4\ub97c \uac00\uc7a5 \uc801\uc808\ud55c \uc21c\uac04\uc5d0 \uace0\uac1d\uc5d0\uac8c \uc120\uc81c\uc801\uc73c\ub85c \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc2a4\ud06c\ud1b1\uacfc \ubaa8\ubc14\uc77c\uc744 \uac00\ub9ac\uc9c0 \uc54a\uace0, \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \uba54\uc2dc\uc9d5 \uc571\uc5d0\uc11c \uc190\uc27d\uac8c \uc5f0\uacb0\ud558\uc138\uc694. \ud558\ub098\uc758 \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uace0\uac1d\uc774 \uc788\ub294 \uacf3\uc5d0\uc11c \uc18c\ud1b5\ud558\uc138\uc694<\/h3>\n<p>\uce74\uce74\uc624\ud1a1, WhatsApp, Apple Messages for Business\uc640 \uac19\uc740 \uc571\uc744 \ud65c\uc6a9\ud574 \uace0\uac1d \uacbd\ud5d8\uc740 \ud55c\uce35 \uac15\ud654\ub418\uace0, \uc0c1\ub2f4\uc740 \ub354\uc6b1 \uc27d\uace0 \ud3b8\ub9ac\ud574\uc9d1\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc571\uacfc \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \ub300\ud654\ub97c \ud6a8\uc728\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uc138\uc694<\/h3>\n<p>Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uace0\uac1d\uc774 \ud50c\ub7ab\ud3fc\uc744 \uc624\uac00\uac70\ub098 \uc74c\uc131 \ud1b5\ud654, \uc6f9 \ucc44\ud305\uc73c\ub85c \uc804\ud658\ud558\ub354\ub77c\ub3c4 \ub9e5\ub77d\uc774 \uc720\uc9c0\ub41c \uc77c\uad00\ub41c \ub300\ud654\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uace0\uac1d \uc751\ub300\ub97c \uc790\ub3d9\ud654\ud558\uace0 \ud655\uc7a5\ud558\uc138\uc694<\/h3>\n<p>AI \uae30\ubc18 \ubd07\uacfc \uba54\uc2dc\uc9d5\uc744 \ud1b5\ud574 \ub2e8\uc21c\ud55c \uc5c5\ubb34\ub294 \uc790\ub3d9\uc73c\ub85c \ucc98\ub9ac\ud558\uace0, \ubcf5\uc7a1\ud55c \uc774\uc288\ub294 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc5f0\uacb0\ud574 \uc6b4\uc601 \ud6a8\uc728\uacfc \uace0\uac1d \uacbd\ud5d8\uc744 \ub3d9\uc2dc\uc5d0 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;593091&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc8fc\uc694 \uba54\uc2dc\uc9d5 \uc571\uc744 \ud1b5\ud55c \ub04a\uae40 \uc5c6\ub294 \uace0\uac1d \uacbd\ud5d8<\/h2>\n<p>\uce74\uce74\uc624\ud1a1, WhatsApp, Apple Messages for Business, Facebook Messenger \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \ube60\ub974\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc0c1\ub2f4\uc0ac \uacbd\ud5d8 \ucd5c\uc801\ud654<\/h3>\n<p>\uce74\uce74\uc624\ud1a1, WhatsApp, Apple Messages for Business, \ucc44\ud305, \uc774\uba54\uc77c, \uc18c\uc15c \ubbf8\ub514\uc5b4, SMS \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc758 \ubb38\uc758\ub97c \ud558\ub098\uc758 \ud1b5\ud569\ub41c \uc5c5\ubb34 \ud654\uba74\uc73c\ub85c \ub77c\uc6b0\ud305\ud574 \uc0c1\ub2f4\uc6d0 \uc5c5\ubb34 \ud750\ub984\uc744 \uac04\uc18c\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud48d\ubd80\ud55c \uba54\uc2dc\uc9d5 \uacbd\ud5d8<\/h3>\n<p>\uc774\ubbf8\uc9c0, PDF \ub4f1 \ub2e4\uc591\ud55c \ucf58\ud150\uce20\ub97c \ud65c\uc6a9\ud574 \ub354 \uba85\ud655\ud55c \ub9e5\ub77d\uc744 \uc804\ub2ec\ud558\uace0, \ube60\ub978 \ub2f5\ubcc0, \uce74\ub4dc, \uce90\ub7ec\uc140\ub85c \uc751\ub300\ub97c \ud6a8\uc728\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub9ac\uce58 \ubbf8\ub514\uc5b4 \uc694\uc18c\ub294 \ub300\ud654\ub97c \uc815\uad50\ud558\uac8c \ub9cc\ub4e4\uace0, \ubb38\uc81c \ud574\uacb0 \uc18d\ub3c4\ub97c \ub192\uc774\uba70, \uc804\ubc18\uc801\uc778 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \ub2e8\uc21c\ud654\ud569\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc120\uc81c\uc801\uc778 \ucea0\ud398\uc778\uc73c\ub85c \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud5a5\uc0c1<\/h3>\n<p>\uc801\uc2dc\uc5d0 \uac1c\uc778\ud654\ub41c \uba54\uc2dc\uc9c0\ub97c \uc804\ub2ec\ud558\ub294 \ud0c0\uae43 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucea0\ud398\uc778\uc744 \uc2e4\ud589\ud558\uace0, \uace0\uac1d\uc758 \uc751\ub2f5\uc744 \ubd07\uc774\ub098 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \uc190\uc27d\uac8c \uc5f0\uacb0\ud574 \ucc98\uc74c\ubd80\ud130 \ub05d\uae4c\uc9c0 \ub9e4\ub044\ub7ec\uc6b4 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud655\uc7a5\ub418\ub294 \uc140\ud504\uc11c\ube44\uc2a4 \uae30\ub2a5<\/h3>\n<p>AI \uae30\ubc18 \ubd07\uc73c\ub85c \ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud558\uace0, \uace0\uac1d\uc774 \uc140\ud504\uc11c\ube44\uc2a4 \uc5ec\uc815\uc744 \ub530\ub77c\uac00\ub3c4\ub85d \uc548\ub0b4\ud574 \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc6d0\uc758 \ubd80\ub2f4\uc744 \uc904\uc774\uba74\uc11c\ub3c4 \uace0\uac1d \ub9cc\uc871\ub3c4\ub294 \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc0c1\ud638\uc791\uc6a9 \uc790\ub3d9 \uc694\uc57d<\/h3>\n<p>\uc0dd\uc131\ud615 AI\ub97c \ud65c\uc6a9\ud574 \ub2e4\uc774\ub809\ud2b8 \uba54\uc2dc\uc9d5\uc744 \ube44\ub86f\ud55c \ub2e4\uc591\ud55c \ucc44\ub110\uc758 \ub300\ud654\ub97c \uc790\ub3d9\uc73c\ub85c \uae30\ub85d\u00b7\uc694\uc57d\ud558\uace0, \uc0c1\ub2f4\uc6d0\uc774 \uc774\uc804 \uc0c1\ub2f4 \uc774\ub825\uc744 \ud55c\ub208\uc5d0 \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc624\ud508 \uba54\uc2dc\uc9d5 API<\/h3>\n<p>\uc624\ud508 \uba54\uc2dc\uc9d5 API\ub97c \ud1b5\ud574 \uc790\uccb4 \uad6c\ucd95\ud55c \uba54\uc2dc\uc9d5 \uc571\uc774\ub098 \ub9ac\ubdf0 \uc0ac\uc774\ud2b8\uae4c\uc9c0 Genesys \uae30\ub2a5\uc744 \ud655\uc7a5\ud558\uace0, \uc0c1\ub2f4\uc6d0, \ubd84\uc11d, \ub370\uc774\ud130\ub97c \ud558\ub098\uc758 \uc2dc\uc2a4\ud15c\uc73c\ub85c \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fresources%2Fstate-of-cx|title:%E2%80%9CThe%20State%20of%20Customer%20Experience%2C%E2%80%9D%20Genesys%2C%202025&#8243;]<\/p>\n<p class=\"text-60 font-weight-bold\">38%<\/p>\n<p class=\"text-22\">\uc758 \uc18c\ube44\uc790\ub294 \uc774\ubbf8 \uace0\uac1d \uc9c0\uc6d0\uc744 \uc704\ud574 \uba54\uc2dc\uc9d5 \uc571\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\uc73c\uba70, \uc774 \uc911 22%\ub294 \uba54\uc2dc\uc9d5 \uc571\uc744 \uac00\uc7a5 \uc120\ud638\ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc29\uc2dd\uc73c\ub85c \uc120\ud0dd\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-md-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uace0\uac1d\uc758 \uae30\ub300\uc640 \ub2c8\uc988\ub97c \ucda9\uc871\ud558\uc138\uc694<\/h2>\n<p>WhatsApp\uacfc \uac19\uc740 \uc571\uc744 \ud1b5\ud55c \uc120\uc81c\uc801 \uc18c\ud1b5\uc774\ub4e0, Apple Messages for Business\ub97c \ud1b5\ud55c \uace0\uac1d \uc694\uccad \ub300\uc751\uc774\ub4e0, \uc624\ub298\ub0a0 \uace0\uac1d\uc740 \ube0c\ub79c\ub4dc\uc640 \uc9c1\uc811 \ub300\ud654\ud558\uae38 \uc6d0\ud569\ub2c8\ub2e4. \uac15\ub825\ud55c \uba54\uc2dc\uc9d5 \uae30\uc220\ub85c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0, \uc9c8\ubb38\uc5d0 \ub2f5\ud558\uba70, \ub2e4\uc591\ud55c \uace0\uac1d \uc694\uad6c\uc5d0 \ud6a8\uacfc\uc801\uc73c\ub85c \ub300\uc751\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;bg-cover bg-center bg-norepeat&#8221; css=&#8221;.vc_custom_1757616123206{background-image: url(https:\/\/www.genesys.com\/media\/messaging-app-bg-2025.png?id=593119) !important;}&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;py-3 px-1 px-lg-3 rounded mt-0&#8243;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d\uc774 \uc788\ub294 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694<\/h2>\n<p>\ubcf5\uc7a1\ud558\uace0 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4dc\ub294 \uc194\ub8e8\uc158\uc744 \uc870\ud569\ud560 \ud544\uc694 \uc5c6\uc774, \uace0\uac1d\uc774 \uac00\uc7a5 \uc120\ud638\ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc5d0\uc11c \uc190\uc27d\uac8c \uace0\uac1d\uc744 \uc751\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc751\ub300\ub97c \ud558\ub098\ub85c \ud1b5\ud569\ud574 \ucc44\ub110 \uc9c0\uc6d0\uc744 \ud655\uc7a5\ud558\uba74\uc11c\ub3c4 \uc6b4\uc601 \ud6a8\uc728\uc744 \ub192\uc774\uc138\uc694. \uac04\uc18c\ud654\ub41c \ud1b5\ud569 \ud504\ub85c\uc138\uc2a4\ub97c \ud1b5\ud574 \ube60\ub974\uace0 \uc27d\uac8c \uc9c1\uc811 \uad6c\ucd95\ud558\uace0 \uc6b4\uc601\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column el_class=&#8221;mt-2&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only vc_custom_1764026999643  \" ><div class=\"card-body\"><h3 class=\"h5\">\ud1b5\ud569\ub41c \uc0c1\ub2f4\uc0ac \uacbd\ud5d8<\/h3>\n<p>\uc0c1\ub2f4\uc0ac\ub294 \uce74\uce74\uc624\ud1a1, WhatsApp, Apple Messages for Business \ub4f1 \ub2e4\uc591\ud55c \uba54\uc2dc\uc9d5 \uc571\uc744 \uc74c\uc131, \ub77c\uc774\ube0c \ucc44\ud305, \uc774\uba54\uc77c\uacfc \ud568\uaed8 \ud558\ub098\uc758 \uc9c1\uad00\uc801\uc778 \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c \uad00\ub9ac\ud558\uba70, \uace0\uac1d \ub9e5\ub77d\uc744 \uc628\uc804\ud788 \ud30c\uc545\ud55c \uc0c1\ud0dc\ub85c \uc751\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only vc_custom_1764027009669  \" ><div class=\"card-body\"><h3 class=\"h5\">\ub9e5\ub77d\uc774 \uc720\uc9c0\ub418\ub294 \uc9c0\uc18d\uc801\uc778 \ub300\ud654<\/h3>\n<p>\uba54\uc2dc\uc9d5 \uc571 \uc138\uc158\uacfc \uae30\uae30\uac00 \ub2ec\ub77c\uc838\ub3c4 \ub300\ud654\uac00 \uc774\uc5b4\uc838, \uace0\uac1d\uc740 \uc911\ub2e8\ub41c \uc9c0\uc810\ubd80\ud130 \ub2e4\uc2dc \ub300\ud654\ub97c \uc774\uc5b4\uac08 \uc218 \uc788\uace0 \uc0c1\ub2f4\uc6d0\uc740 \uc804\uccb4 \uc774\ub825\uc744 \ubc14\ud0d5\uc73c\ub85c \uc815\ud655\ud558\uac8c \uc751\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only vc_custom_1764027018266  \" ><div class=\"card-body\"><h3 class=\"h5\">\uae30\ubcf8 \uc81c\uacf5\ub418\ub294 AI\uc640 \uc790\ub3d9\ud654<\/h3>\n<p>\ub0b4\uc7a5\ub41c AI\uac00 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff, \ub77c\uc6b0\ud305\uc744 \uc9c0\uc6d0\ud574 \ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud558\uace0, \uac1c\uc778\ud654 \uc218\uc900\uacfc \uc6b4\uc601 \ud6a8\uc728\uc744 \ub3d9\uc2dc\uc5d0 \ub192\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only vc_custom_1764027027556  \" ><div class=\"card-body\"><h3 class=\"h5\">\ub04a\uae40 \uc5c6\ub294 \ucc44\ub110 \uc804\ud658<\/h3>\n<p>\uac19\uc740 \ub300\ud654 \ud750\ub984 \uc548\uc5d0\uc11c \uba54\uc2dc\uc9d5\uc5d0\uc11c \uc74c\uc131, \uc774\uba54\uc77c, \uc6f9 \ucc44\ud305\uc73c\ub85c \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc804\ud658\ud560 \uc218 \uc788\uc5b4, \ucd94\uac00 \uc9c0\uc6d0\uc774 \ud544\uc694\ud55c \uacbd\uc6b0\uc5d0\ub3c4 \uc5f0\uc18d\uc131 \uc788\ub294 \ube60\ub978 \ubb38\uc81c \ud574\uacb0\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only vc_custom_1764027036525  \" ><div class=\"card-body\"><h3 class=\"h5\">\ud1b5\ud569 \uc544\uc6c3\ubc14\uc6b4\ub4dc \uba54\uc2dc\uc9d5<\/h3>\n<p>\uc608\uc57d \uc54c\ub9bc\ubd80\ud130 \ud504\ub85c\ubaa8\uc158\uae4c\uc9c0, WhatsApp \ub4f1 \ub2e4\uc591\ud55c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc774\ubca4\ud2b8 \uae30\ubc18\uc758 \uac1c\uc778\ud654\ub41c \uba54\uc2dc\uc9c0\ub97c \ubc1c\uc1a1\ud558\uace0, \uace0\uac1d\uc758 \uc751\ub2f5\uc5d0 \uc0c1\ub2f4\uc6d0\uc774 \uc27d\uac8c \ub300\uc751\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-glass vertical text-start nomedia  chevron-only vc_custom_1764027046420  \" ><div class=\"card-body\"><h3 class=\"h5\">\ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \ucf5c \ub514\ud50c\ub809\uc158<\/h3>\n<p>IVR \uc804\ud654 \uc2dc\uc2a4\ud15c\uc5d0\uc11c WhatsApp\uacfc \uac19\uc740 \uba54\uc2dc\uc9d5 \uc571\uc744 \uc120\ud0dd\uc9c0\ub85c \uc81c\uacf5\ud574, \uace0\uac1d\uc774 \ud1b5\ud654 \ub300\uae30\uc5f4 \ub300\uc2e0 \uba54\uc2dc\uc9d5\uc73c\ub85c \uc804\ud658\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc138\uc694. \uc774\ub97c \ud1b5\ud574 \ub354 \ube60\ub974\uace0 \uc720\uc5f0\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uba74\uc11c \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0 \uc788\uc744\uae4c\uc694?<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/customer-stories\" target=\"\" rel=\"\">\uc804\uccb4 \uace0\uac1d \uc0ac\ub840 \uc77d\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"3\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Dental Axess story\" title=\"Dental Axess\" href=\"#357935\"><img decoding=\"async\" class=\"company-logo\" alt=\"Dental axess logo\" src=\"https:\/\/www.genesys.com\/media\/Dental-Axess-logo.png\" width=\"300\" height=\"120\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Western Sydney University story\" title=\"Western Sydney University\" href=\"#520675\"><img decoding=\"async\" class=\"company-logo\" alt=\"Wsu logo 300\" src=\"https:\/\/www.genesys.com\/media\/WSU_Logo_300.png\" width=\"300\" height=\"44\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View ThunderNet story\" title=\"ThunderNet\" href=\"#573457\"><img decoding=\"async\" class=\"company-logo\" alt=\"Logotipo thundernet tag\" src=\"https:\/\/www.genesys.com\/media\/Logotipo-Thundernet-Tag.svg\" width=\"300\" height=\"135\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"357935\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/dental-axess\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Dentist explaining procedure to patient sitting in dentists chair\" src=\"https:\/\/www.genesys.com\/media\/Dental-Axess-hero.jpg\" width=\"626\" height=\"353\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201c\uc774\uc81c WhatsApp\uc744 \ud1b5\ud574 \uace0\uac1d\uc774 \uc2a4\ud06c\ub9b0\uc0f7\uc774\ub098 \uc0ac\uc9c4\uc744 \ubcf4\ub0b4\uba74, \uc804\ubb38\uac00\uac00 \ubb38\uc81c\ub97c \uc989\uc2dc \ud655\uc778\ud558\uace0 \ud574\uacb0 \ubc29\ubc95\uc744 \uc548\ub0b4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c Genesys Cloud CX \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ud558\ub098\ub85c \ub2e4\ub978 \ucc44\ub110\uc758 \ubb38\uc758\uae4c\uc9c0 \ub3d9\uc2dc\uc5d0 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Patricia Zoller<\/p><p class=\"customer-title\">\ub9c8\ucf00\ud305 \ub9e4\ub2c8\uc800, Dental Axess<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"520675\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/western-sydney-university\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail wsu\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_WSU.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201c\uc6f9 \uba54\uc2dc\uc9d5, \ub514\uc9c0\ud138 \ubd07, \uc591\ubc29\ud5a5 SMS, WhatsApp\uacfc \uac19\uc740 \ucc44\ub110\uc774 \ucd94\uac00\ub418\uba74\uc11c \ud2b9\ud788 \ud070 \ud6a8\uacfc\ub97c \uac70\ub450\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud559\uc0dd\ub4e4\uc740 \ub354 \ud3b8\ub9ac\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc635\uc158\uc744 \uc774\uc6a9\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uace0, \uadf8 \uacb0\uacfc \ucd5c\uadfc \uba87 \ub2ec \ub3d9\uc548\uc5d0\ub9cc 1\ub9cc \uac74 \uc774\uc0c1\uc758 SMS \ub300\ud654\uac00 \uc774\ub8e8\uc5b4\uc84c\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Scott Snyder<\/p><p class=\"customer-title\">Chief Information and Digital Officer, Western Sydney University<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"573457\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/thundernet\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"626&#215;352 hero image thundernet\" src=\"https:\/\/www.genesys.com\/media\/626x352-Hero-Image-ThunderNet.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201cGenesys\ub97c \ud1b5\ud574 \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uba74\uc11c CRM \uc2dc\uc2a4\ud15c\uacfc\ub3c4 \uc644\ubcbd\ud558\uac8c \uc5f0\ub3d9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\ub978 \uae30\uc5c5\ub4e4\uc774 \uc720\uc0ac\ud55c \uc218\uc900\uc758 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ub2ec\uc131\ud558\uae30 \uc704\ud574 \ub178\ub825\ud558\ub294 \ubaa8\uc2b5\uc744 \ubcf4\uba70, \uc6b0\ub9ac\uac00 \uc5c5\uacc4\uc5d0 \ubbf8\uce5c \uae0d\uc815\uc801\uc778 \uc601\ud5a5\uc744 \uc2e4\uac10\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Enrique Rodriguez<\/p><p class=\"customer-title\">\ucf5c\uc13c\ud130 \uc9c1\uc6d0, ThunderNet<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row css=&#8221;.vc_custom_1669151417686{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/sms-messaging\"><div class=\"card-body\"><h3 class=\"h5\">SMS \uba54\uc2dc\uc9d5<\/h3><p>\uce5c\uc219\ud55c \ubaa8\ubc14\uc77c \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc77c\uc0c1\uc744 \ubc29\ud574\ud558\uc9c0 \uc54a\uace0 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3><p>AI \uae30\ubc18 \ubd07\uc73c\ub85c \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uc138\uc694. \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0, \uc778\uac04 \uc0c1\ub2f4\uc0ac\ucc98\ub7fc \ud589\ub3d9\ud558\uba70, \uc5b8\uc81c\ub098 \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>\uc62c\uc778\uc6d0 \ub514\uc9c0\ud138 \uae30\ub2a5 \uc81c\ud488\uad70 \ub610\ub294 \uae30\uc5c5 \uc790\uccb4 \uc194\ub8e8\uc158\uc73c\ub85c \ud300\uc744 \uc9c0\uc6d0\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/social-media-customer-service\"><div class=\"card-body\"><h3 class=\"h5\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \uace0\uac1d \uc11c\ube44\uc2a4<\/h3><p>\uae0d\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \uad6c\ucd95\uc744 \uc704\ud574 \uc774\ubbf8 \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \uc778\uae30 \uc788\ub294 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/live-chat-software\"><div class=\"card-body\"><h3 class=\"h5\">\uc2e4\uc2dc\uac04 \ucc44\ud305<\/h3><p>\uace0\uac1d\uacfc \uc2e4\uc2dc\uac04\uc73c\ub85c \ucc44\ud305\ud558\uc5ec \uc2e0\uc18d\ud558\uac8c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc138\uc694. \uc804\ud654 \ud1b5\ud654\uac00 \ud544\uc694 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">\uc5c5\ubb34 \uc790\ub3d9\ud654<\/h3><p>\uc815\ud655\ud558\uace0 \uc77c\uad00\ub41c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubc31\uc624\ud53c\uc2a4 \uc804\uccb4\uc5d0\uc11c \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \uae30\ubc18 \uc6f9 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \ucc28\uc120\uc758 \uc81c\uc548 \ub610\ub294 \ub9ac\uc18c\uc2a4\uac00 \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uace0\uac1d\uacfc \uc628\ub77c\uc778\uc5d0\uc11c \ud6a8\uc728\uc801\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/email-contact-center\"><div class=\"card-body\"><h3 class=\"h5\">\uc774\uba54\uc77c<\/h3><p>\uc774\uba54\uc77c\uc5d0 \ucda9\ubd84\ud55c \uc8fc\uc758\ub97c \uae30\uc6b8\uc774\uc138\uc694. \ucee8\ud0dd\uc13c\ud130 \ub370\uc2a4\ud06c\ud1b1\uc5d0 \ud1b5\ud569\ub41c \uad00\ub9ac \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uc5ec \uc774\uba54\uc77c \uc9c0\uc6d0 \uae30\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc9c0\uc2dd \uad00\ub9ac \ub3c4\uad6c<\/h3><p>AI \uae30\ubc18 \uc9c0\uc2dd \uad00\ub9ac \ud234\ub85c \ud56d\uc0c1 \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/co-browse-screenshare\"><div class=\"card-body\"><h3 class=\"h5\">\ucf54-\ube0c\ub77c\uc6b0\uc9d5 \ubc0f \ud654\uba74 \uacf5\uc720<\/h3><p>\uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d\uc774 \uc5f0\ub77d\ud558\ub294 \uc774\uc720\ub97c \ud30c\uc545\ud558\uc138\uc694. \ubb38\uc81c \ud574\uacb0 \ubc29\ubc95\uc744 \uc9c1\uc811 \ubcf4\uc5ec\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uc18c\ud1b5\ud560 \uc218 \uc788\ub294\uc9c0 \ud655\uc778\ud574 \ubcf4\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/resources\" target=\"\" rel=\"\">\ub9ac\uc18c\uc2a4 \ubc14\ub85c\uac00\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title\">2026 AI\uae30\ubc18 CX \ub3c4\uc785\uc744 \uc704\ud55c \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3><p class=\"brief-desc text-20 mb-0\">\ubbf8\ub798\uc758 \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\ub294 \uae30\uc220 \ubc0f \uae30\uc220 \ub3c4\uc785 \ud2b8\ub80c\ub4dc<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/five-steps-to-master-digital-customer-engagement\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-mastering_thumbnail.png\" height=\"240\" width=\"440\" alt=\"5 mastering thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\uace0\uac1d \uacbd\ud5d8\uacfc \uc5c5\ubb34\uc758 \ubbf8\ub798<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/webinars\/genesys-cloud-cx-demo-2022\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-demo.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">\uace0\uac1d \uacbd\ud5d8 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uc704\ud55c \uc62c\uc778\uc6d0 \ucef4\ud3ec\uc800\ube14 CX \ud50c\ub7ab\ud3fc \uc18c\uac1c\uc640 Genesys Cloud \ub370\ubaa8 \uc2dc\uc5f0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\uae30\ub2a5<\/p><h3 class=\"item-title h6\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1757625353312{background-image: url(https:\/\/www.genesys.com\/media\/Genesys_Threads_328-1-scaled.png?id=592697) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uba54\uc2dc\uc9d5 \uc571\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud55c \ub2e8\uacc4 \ub04c\uc5b4\uc62c\ub9ac\ub294 Genesys\uc758 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694<\/h2>\n<p>\uace0\uac1d \uc9c0\uc6d0\uc744 \uac04\uc18c\ud654\ud558\uace0, \ucc38\uc5ec\ub3c4\ub97c \ub192\uc774\uba70, \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \ud655\uc7a5\ud558\uace0 \uc2f6\ub2e4\uba74 Genesys Cloud\uac00 \uc77c\uc0c1\uc801\uc73c\ub85c \uc0ac\uc6a9\ud558\ub294 \uba54\uc2dc\uc9d5 \uc571\uc5d0\uc11c \uace0\uac1d\uacfc \uc27d\uac8c \uc5f0\uacb0\ud574 \ub4dc\ub9bd\ub2c8\ub2e4. \ucc44\ub110\uc744 \ud1b5\ud569\ud558\uace0, \uc0c1\ud638\uc791\uc6a9\uc744 \uc790\ub3d9\ud654\ud558\uba70, \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \ub04a\uae40 \uc5c6\uace0 \uc9c0\ub2a5\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 Genesys\uc758 \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc774 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub294\uc9c0 \uc9c0\uae08 \ud655\uc778\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AexeQAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/609763\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/609763\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"480666\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\uc9c0\uae08 \ub370\ubaa8 \uc608\uc57d\ud558\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\uc9c0\uae08 \ub370\ubaa8 \uc608\uc57d\ud558\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">\uad00\uc2ec\uc744 \uac00\uc838\uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\ub2d8\uc758 \uc77c\uc815\uc5d0 \ub9de\ucdb0 \uac00\ub2a5\ud55c \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc870\uc728\ud558\uae30 \uc704\ud574 \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \uba54\uc2dc\uc9d5 \uc571 \ud65c\uc6a9\uc5d0 \ub300\ud55c \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">WhatsApp\uc73c\ub85c \uace0\uac1d \uc0c1\ub2f4 \uc11c\ube44\uc2a4\ub97c \uc2dc\uc791\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud558\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud\uc758 WhatsApp \uc784\ubca0\ub514\ub4dc \uac00\uc785(Embedded Signup) \ud504\ub85c\uc138\uc2a4\ub97c \ud1b5\ud574 \ubcc4\ub3c4\uc758 \ud50c\ub7ab\ud3fc \uc804\ud658 \uc5c6\uc774 Genesys Cloud \uc778\ud130\ud398\uc774\uc2a4 \ub0b4\uc5d0\uc11c \ubc14\ub85c WhatsApp Business Platform\uc744 \uc628\ubcf4\ub529\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud558\ub098\uc758 \uac00\uc774\ub4dc\ud615 \uacbd\ud5d8\uc73c\ub85c \uacc4\uc815 \uc0dd\uc131, \uc804\ud654\ubc88\ud638 \ub4f1\ub85d, Meta Business Manager \uc124\uc815\uae4c\uc9c0 \uac04\ud3b8\ud558\uac8c \uc644\ub8cc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c Meta Business Manager\uc5d0\uc11c \uc804\ud654\ubc88\ud638, \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\ud544, \uba54\uc2dc\uc9c0 \ud15c\ud50c\ub9bf\uc744 \uad00\ub9ac\ud558\ub294 \ub3d9\uc2dc\uc5d0, \uba54\uc2dc\uc9d5 \uc778\uc0ac\uc774\ud2b8\uc640 \ud328\uc2a4\uc2a4\ub8e8 \ube44\uc6a9 \uc608\uc0c1\uce58\ub3c4 \ud558\ub098\uc758 \uc911\uc559\ud654\ub41c \ud654\uba74\uc5d0\uc11c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc560\ud50c \uba54\uc2dc\uc9c0\ub85c \uace0\uac1d \uc0c1\ub2f4 \uc11c\ube44\uc2a4\ub97c \uc2dc\uc791\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud558\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc2dc\uc791\ud558\ub824\uba74 \uba3c\uc800 \ud68c\uc0ac \uc774\uba54\uc77c\ub85c Apple ID\ub97c \uc0c8\ub85c \ub9cc\ub4e4\uac70\ub098 \uae30\uc874 Apple ID\ub97c \uc0ac\uc6a9\ud558\uc138\uc694. \uadf8\ub7f0 \ub2e4\uc74c Apple Business Register\ub97c \ud1b5\ud574 Apple Business \uacc4\uc815\uc744 \uc124\uc815\ud569\ub2c8\ub2e4.<br \/>\n\uc774\ud6c4 Apple Business Register\uc5d0\uc11c Apple Messages for Business\uc5d0 \uac00\uc785\ud558\uace0, Messaging Platform\uc5d0\uc11c \uc870\uc9c1(Org)\uc5d0 \uc0ac\uc6a9 \uc911\uc778 Genesys Cloud \uc9c0\uc5ed URL\uacfc Apple ID\ub97c \uc120\ud0dd\ud558\uc138\uc694.<br \/>\n\ub9c8\uc9c0\ub9c9\uc73c\ub85c Genesys Cloud\uc5d0 \ub85c\uadf8\uc778\ud55c \ub4a4 Admin \u2192 Message \u2192 Platforms \u2192 Create New Integration \u2192 Apple\ub85c \uc774\ub3d9\ud574 \uc124\uc815\uc744 \uc644\ub8cc\ud558\uba74 \ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c WhatsApp \uba54\uc2dc\uc9c0 \uc218\uc2e0\uc5d0 \uc635\ud2b8\uc778\ud558\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Meta\ub294 WhatsApp \uba54\uc2dc\uc9d5\uc5d0 \ub300\ud574 \uba85\uc2dc\uc801\uc778 \uc635\ud2b8\uc778(opt-in)\uc744 \uc694\uad6c\ud569\ub2c8\ub2e4. IVR, \uc6f9\uc0ac\uc774\ud2b8, SMS \ub4f1\uc744 \ud1b5\ud574 \uc635\ud2b8\uc778\uc744 \uc218\uc9d1\ud574 Meta \uc815\ucc45\uc744 \uc644\uc804\ud788 \uc900\uc218\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 <a href=\"https:\/\/developers.facebook.com\/docs\/whatsapp\/overview\/getting-opt-in\">Meta \uac1c\ubc1c\uc790 \uc0ac\uc774\ud2b8<\/a>\uc5d0\uc11c \ud655\uc778\ud558\uc138\uc694.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">WhatsApp\uacfc Apple Messages for Business\uc5d0\uc11c \ubd07\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub124. Genesys Cloud\ub97c \uc0ac\uc6a9\ud558\uba74 WhatsApp\uacfc Apple Messages for Business\uc5d0\uc11c AI \uae30\ubc18 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ub610\ub294 \ucc57\ubd07\uc744 \uad6c\ucd95\ud574 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38\uc744 \ucc98\ub9ac\ud558\uace0, \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc548\ub0b4\ud558\uba70, \ud544\uc694 \uc2dc \uace0\uac1d\uc744 \uc801\uc808\ud55c \ub9ac\uc18c\uc2a4\ub098 \uc0c1\ub2f4\uc6d0\uc73c\ub85c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">WhatsApp\ub0b4 \uc74c\uc131 \uae30\ub2a5\ub3c4 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub124. Genesys Cloud\ub294 \uc74c\uc131 \ub178\ud2b8\uc640 WhatsApp Business Calling\uc744 \ubaa8\ub450 \uc9c0\uc6d0\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \ud55c\uce35 \uac15\ud654\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc74c\uc131 \ub178\ud2b8\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc6d0\uc740 WhatsApp \ub300\ud654 \uc548\uc5d0\uc11c \uc624\ub514\uc624 \uba54\uc2dc\uc9c0\ub97c \uc9c1\uc811 \uc7ac\uc0dd, \ub179\uc74c, \ub2e4\uc6b4\ub85c\ub4dc\ud560 \uc218 \uc788\uc5b4 \uace0\uac1d\uc774 \uac00\uc7a5 \ud3b8\ud55c \ubc29\uc2dd\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ub610\ud55c WhatsApp Business Calling\uc744 \ud65c\uc6a9\ud558\uba74 \uc571 \ub0b4\uc5d0\uc11c \ubc14\ub85c \uace0\ud488\uc9c8\uc758 \uc2e4\uc2dc\uac04 \uc74c\uc131 \uc0c1\ub2f4\uc774 \uac00\ub2a5\ud574, \ubcf4\ub2e4 \ubc00\ub3c4 \uc788\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uae30\ub2a5\uc744 \ud1b5\ud574 Genesys Cloud\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc911\uc559\uc5d0\uc11c \ud1b5\ud569 \uad00\ub9ac\ud558\uba74\uc11c\ub3c4, \uace0\uac1d\uacfc \uc0c1\ub2f4\uc6d0 \ubaa8\ub450\uc5d0\uac8c \uc775\uc219\ud558\uace0 \ud3b8\ub9ac\ud55c \ud658\uacbd\uc5d0\uc11c \ub354\uc6b1 \uac1c\uc778\ud654\ub418\uace0 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \uc0c1\ud638\uc791\uc6a9\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">WhatsApp \ube44\uc988\ub2c8\uc2a4 \ucf5c\uc5d0 \ubd07\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud\ub97c \uc0ac\uc6a9\ud558\uba74 WhatsApp Business Calling \uc0c1\ud638\uc791\uc6a9\uc744 \uc6d0\ud65c\ud558\uac8c \ucc98\ub9ac\ud558\ub3c4\ub85d \uac00\uc0c1 \uc2f1\ub2f4\uc0ac\ub97c \uad6c\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 WhatsApp \uc74c\uc131 \ud50c\ub85c\uc6b0\ub97c \ud3ec\ud568\ud574 \uc2e0\uaddc \ubc0f \uae30\uc874 \uc74c\uc131 \ud50c\ub85c\uc6b0 \ubaa8\ub450\uc5d0 \ud1b5\ud569\ud560 \uc218 \uc788\uc5b4, \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc77c\uad00\ub418\uace0 \uc790\ub3d9\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Apple Messages for Business\uc5d0\uc11c\ub294 \uc5b4\ub5a4 \uc778\ud130\ub799\ud2f0\ube0c \uc694\uc18c\ub97c \uc9c0\uc6d0\ud558\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Apple Messages for Business\ub294 \ub300\ud654\ub97c \ub354\uc6b1 \ubab0\uc785\uac10 \uc788\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ub9cc\ub4e4\uc5b4 \uc8fc\ub294 \ub2e4\uc591\ud55c \uc778\ud130\ub799\ud2f0\ube0c \uc694\uc18c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc8fc\uc694 \uc608\uc2dc\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Forms \u2013 \uc5ec\ub7ec \ub2e8\uacc4\ub85c \uad6c\uc131\ub41c \ud50c\ub85c\uc6b0\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \ucc44\ud305 \ud654\uba74 \uc548\uc5d0\uc11c \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc9c1\uc811 \uc785\ub825\ud558\uace0 \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Time Picker \u2013 \uace0\uac1d\uc774 \uac00\ub2a5\ud55c \uc2dc\uac04\ub300\ub97c \uc120\ud0dd\ud574 \uac04\ud3b8\ud558\uac8c \uc608\uc57d\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 \ub85c\uceec \uce98\ub9b0\ub354\uc640\uc758 \uc77c\uc815 \ucda9\ub3cc\ub3c4 \ud568\uaed8 \ud45c\uc2dc\ub418\uc5b4 \ucd5c\uc801\uc758 \uc2dc\uac04\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\uc73c\uba70, \uc608\uc57d\uc774 \ud655\uc815\ub418\uba74 \uc704\uce58 \uc815\ubcf4 \ud655\uc778, \uae38 \uc548\ub0b4 \ubc1b\uae30, \uce98\ub9b0\ub354\uc5d0 \uc77c\uc815 \ucd94\uac00\uae4c\uc9c0 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<p>List Picker \u2013 \uc774\ubbf8\uc9c0, \uc774\ub984, \uc124\uba85\uc774 \ud3ec\ud568\ub41c \uc544\uc774\ud15c \ubaa9\ub85d\uc744 \ubcf4\uc5ec\uc8fc\uc5b4 \uace0\uac1d\uc774 \ud558\ub098 \ub610\ub294 \uc5ec\ub7ec \ud56d\ubaa9\uc744 \uc120\ud0dd\ud574 \uc751\ub2f5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc560\ud50c\ud398\uc774\ub3c4 \uc9c0\uc6d0\ub418\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub124. Apple Pay \uc5f0\ub3d9\uc740 Apple Messages for Business\uc758 \ub9ac\uce58 \uc778\ud130\ub799\uc158 \uae30\ub2a5\uc758 \uc77c\ubd80\ub85c \uc81c\uacf5\ub429\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc774 \ud574\ub2f9 \uae30\ub2a5\uc744 \uc9c0\uc6d0\ud558\uace0 \uc62c\ubc14\ub974\uac8c \uc124\uc815\ud55c \uacbd\uc6b0, \uba54\uc2dc\uc9c0 \ub0b4\uc5d0\uc11c \uc548\uc804\ud55c \uacb0\uc81c\uac00 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\u203b \ucc38\uace0: Apple Pay\ub294 \uc140\ud504\uc11c\ube44\uc2a4 \uc778\ud130\ub799\uc158\uc5d0\ub9cc \uc81c\ud55c\uc801\uc73c\ub85c \uc81c\uacf5\ub429\ub2c8\ub2e4. \ubcf4\uc548\uc0c1\uc758 \uc774\uc720\ub85c \uace0\uac1d\uc774 \uc0c1\ub2f4\uc6d0\uacfc \uc2e4\uc2dc\uac04\uc73c\ub85c \uc5f0\uacb0\ub41c \uc0c1\ud0dc\uc5d0\uc11c\ub294 \uacb0\uc81c\ub97c \ucc98\ub9ac\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ud1b5\ud569 \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uc740 \ubb34\uc5c7\uc774\uba70 \uc5b4\ub5bb\uac8c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc9c0\uc6d0\ud558\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ud1b5\ud569 \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc774 \uc774\uba54\uc77c, \ucc44\ud305, \uc18c\uc15c \ubbf8\ub514\uc5b4, SMS \ub4f1 \ubaa8\ub4e0 \uace0\uac1d \ub300\ud654\ub97c \ud558\ub098\uc758 \ud654\uba74\uc5d0\uc11c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc6d0\uc740 \ub354 \ube60\ub974\uac8c \uc751\ub2f5\ud558\uace0, \uc5c5\ubb34\ub97c \uccb4\uacc4\uc801\uc73c\ub85c \ucc98\ub9ac\ud558\uba70, \uace0\uac1d\uc5d0\uac8c\ub294 \uc0ac\uc6a9\ud558\uae30 \uc26c\uc6b4 \ub9e4\ub044\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c AI\ub97c \ud65c\uc6a9\ud574 \uc751\ub2f5\uc744 \ucd94\ucc9c\ud558\uac70\ub098 \ub2e8\uc21c\ud55c \ubb38\uc758\ub97c \uc790\ub3d9\uc73c\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\uc5b4, \uc5c5\ubb34 \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0 \uc624\ub958\ub97c \uc904\uc774\ub294 \ub3d9\uc2dc\uc5d0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys\ub294 \uc5b4\ub5bb\uac8c \uc5ec\ub7ec \uc571\ub4e4 \uc0ac\uc774\uc5d0\uc11c \uace0\uac1d \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uc744 \uc9c0\uc6d0\ud558\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud\ub294 \ubaa8\ub4e0 \uace0\uac1d \uc9c0\uc6d0 \ucc44\ub110\uc744 \ud558\ub098\uc758 \ub300\uc2dc\ubcf4\ub4dc\ub85c \ud1b5\ud569\ud574 \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\uc740 \ub300\ud654\uac00 \uc5b4\ub5a4 \ucc44\ub110\uc5d0\uc11c \uc2dc\uc791\ub410\ub4e0 \uc0c1\uad00\uc5c6\uc774 \ubaa8\ub4e0 \uace0\uac1d \ub300\ud654\ub97c \ud55c \ud654\uba74\uc5d0\uc11c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AI\ub294 \uba54\uc2dc\uc9c0 \ub77c\uc6b0\ud305\uc744 \uc9c0\ub2a5\uc801\uc73c\ub85c \uac1c\uc120\ud558\uace0, \uc751\ub2f5\uc744 \ucd94\ucc9c\ud558\uba70, \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \ub300\ud654\uc758 \uc77c\uad00\uc131\uc744 \uc720\uc9c0\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud300\uc740 \ub354 \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud558\uace0 \ud63c\uc120\uc744 \uc904\uc77c \uc218 \uc788\uc73c\uba70, \uace0\uac1d\uc5d0\uac8c\ub294 \uc0ac\uc6a9\ud558\ub294 \ubaa8\ub4e0 \uc571\uc5d0\uc11c \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc774\uc5b4\uc9c0\ub294 \ub9e4\ub044\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc778\ubc14\uc6b4\ub4dc\uc640 \uc544\uc6c3\ubc14\uc6b4\ub4dc \uba54\uc2dc\uc9d5\uc744 \ubaa8\ub450 \uad00\ub9ac\ud560 \uc218 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub124, \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uba74 \ud558\ub098\uc758 \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uc778\ubc14\uc6b4\ub4dc\uc640 \uc544\uc6c3\ubc14\uc6b4\ub4dc \uba54\uc2dc\uc9d5\uc744 \ubaa8\ub450 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ubb38\uc758\uc5d0 \uc751\ub2f5\ud558\ub294 \uac83\uc740 \ubb3c\ub860, \uacf5\uc9c0, \uc54c\ub9bc, \ud504\ub85c\ubaa8\uc158 \uba54\uc2dc\uc9c0\ub3c4 \ub3d9\uc77c\ud55c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc190\uc27d\uac8c \ubc1c\uc1a1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AI\ub97c \ud65c\uc6a9\ud558\uba74 \uba54\uc2dc\uc9c0 \uc790\ub3d9\ud654, \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc811\uadfc, \uc131\uacfc \ucd94\uc801\uae4c\uc9c0 \uac00\ub2a5\ud574\uc838 \uace0\uac1d\uc5d0\uac8c\ub294 \ub354 \ub9e4\ub044\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0, \ud300\uc5d0\ub294 \ub354 \ud6a8\uc728\uc801\uc778 \uc5c5\ubb34 \ud658\uacbd\uc744 \ub9cc\ub4e4\uc5b4 \uc90d\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uc6b4\uc601 \ud6a8\uc728\uc744 \ub192\uc774\uba74\uc11c \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \ub354\uc6b1 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc5b4\ub5a4 \uc720\ud615\uc758 \uba54\uc2dc\uc9c0\ub97c \ubcf4\ub0bc \uc218 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud\ub294 WhatsApp, Apple Messages for Business, Facebook Messenger, \uc2e4\uc2dc\uac04 \ucc44\ud305, \uc774\uba54\uc77c, \uc18c\uc15c \ubbf8\ub514\uc5b4, SMS \ub4f1 \uac00\uc7a5 \ub9ce\uc774 \uc0ac\uc6a9\ub418\ub294 \uc8fc\uc694 \uba54\uc2dc\uc9d5 \ucc44\ub110\uc744 \uae30\ubcf8\uc73c\ub85c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c API \uc5f0\ub3d9\uacfc \uc804\ubb38 \uc11c\ube44\uc2a4 \uae30\ubc18 \ubc29\uc2dd\uc744 \ud1b5\ud574 LINE, Telegram, WeChat \ub4f1 \ub2e4\uc591\ud55c \ucd94\uac00 \ucc44\ub110\ub3c4 \uc720\uc5f0\ud558\uac8c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \uc5b4\ub5a4 \ucc44\ub110\uc5d0\uc11c\ub3c4 \uc77c\uad00\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys\ub294 \uc11c\ub85c \ub2e4\ub978 \ucc44\ub110 \uac04 \uba54\uc2dc\uc9c0 \uc5f0\uc18d\uc131\uc744 \uc5b4\ub5bb\uac8c \ubcf4\uc7a5\ud560\uae4c\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud\ub294 \ucc44\ub110 \uac04 \uba54\uc2dc\uc9c0 \uc5f0\uc18d\uc131\uc744 \uc720\uc9c0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 WhatsApp\uc5d0\uc11c \uc2dc\uc791\ud55c \ub300\ud654\ub97c \uc571 \ubc16\uc758 \uc74c\uc131 \ud1b5\ud654\ub85c \uc804\ud658\ud558\ub354\ub77c\ub3c4, \ub3d9\uc77c\ud55c \uace0\uac1d\uacfc \uc5f0\uacb0\ub41c \uc0c1\ud0dc\ub97c \uc720\uc9c0\ud558\uba70 \uc774\uc804 \ub300\ud654 \uc774\ub825\uc744 \uadf8\ub300\ub85c \uc774\uc5b4\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Single Customer View\ub294 \uc774\uba54\uc77c, \uc804\ud654\ubc88\ud638, \uc6f9 ID\uc640 \uac19\uc740 \ub2e4\uc591\ud55c \uc2dd\ubcc4\uc790\ub97c \ud558\ub098\uc758 \ud1b5\ud569 \ud504\ub85c\ud544\ub85c \uc5f0\uacb0\ud574, \uc0c1\ub2f4\uc6d0\uc774 \uc5ec\ub7ec \ucc44\ub110\uc5d0 \uac78\uce5c \uace0\uac1d \uc5ec\uc815\uc744 \ud55c\ub208\uc5d0 \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. Genesys Cloud\ub294 \uac01 \uc0c1\ud638\uc791\uc6a9\uc744 \uac00\uc7a5 \uc801\ud569\ud55c \uace0\uac1d \ud504\ub85c\ud544\uc5d0 \uc790\ub3d9\uc73c\ub85c \ub9e4\uce6d\ud558\uba70, \ud544\uc694 \uc2dc \uc0c1\ub2f4\uc6d0\uc774 \uc9c1\uc811 \uc870\uc815\ud560 \uc218\ub3c4 \uc788\uc5b4 \uc815\ud655\ud558\uace0 \uc77c\uad00\ub41c \uc751\ub300\ub97c \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadf8 \uacb0\uacfc \uace0\uac1d\uc740 \uac19\uc740 \uc124\uba85\uc744 \ubc18\ubcf5\ud560 \ud544\uc694\uac00 \uc5c6\uace0, \uc0c1\ub2f4\uc6d0\uc740 \ud56d\uc0c1 \uc804\uccb4 \ub9e5\ub77d\uc744 \uc774\ud574\ud55c \uc0c1\ud0dc\uc5d0\uc11c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc2e0\ub8b0\ub97c \ub192\uc774\uace0, \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \uac1c\uc778\ud654\ub418\uace0 \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc5f0\uacb0\ub41c \uacbd\ud5d8\uc73c\ub85c \ub9cc\ub4e4\uc5b4 \uc90d\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1715626476823{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;no-shadow&#8221;][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_single_image image=&#8221;592923&#8243; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;] \uba54\uc2dc\uc9d5 \uc571 \uce74\uce74\uc624\ud1a1, WhatsApp \ub4f1 \uace0\uac1d\uc774 \uc774\ubbf8 \uc0ac\uc6a9 \uc911\uc778 \uc8fc\uc694 \uba54\uc2dc\uc9d5 \uc571\uc5d0\uc11c \uace0\uac1d\uc744 \ub9cc\ub098 \ub354 \ube60\ub974\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] \uce74\uce74\uc624\ud1a1, WhatsApp \ub4f1 \ub2e4\uc591\ud55c \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uace0\uac1d\uacfc \uc9c1\uc811 \uc18c\ud1b5\ud558\uc138\uc694 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uac00\uc7a5 [&hellip;]<\/p>\n","protected":false},"author":9,"featured_media":0,"template":"","tax_cap_lobby":[18225],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16263],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-609763","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-18225","tax_capability_sitewide-digital-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/609763","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/9"}],"version-history":[{"count":3,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/609763\/revisions"}],"predecessor-version":[{"id":609766,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/609763\/revisions\/609766"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=609763"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_cap_lobby?post=609763"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=609763"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=609763"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=609763"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=609763"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=609763"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=609763"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=609763"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=609763"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=609763"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=609763"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}