{"id":589935,"date":"2025-08-25T18:08:57","date_gmt":"2025-08-26T01:08:57","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/acd"},"modified":"2026-01-06T19:47:09","modified_gmt":"2026-01-07T03:47:09","slug":"automatic-call-distribution-acd","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automatic-call-distribution-acd","title":{"rendered":"ACD"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1720720056141{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;.vc_custom_1756170695538{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h1>\uc720\uc5f0\ud55c ACD\ub85c \ub354 \ud6a8\uc728\uc801\uc778 \uace0\uac1d \uc11c\ube44\uc2a4 \uc804\ub7b5\uc744 \uad6c\ud604\ud558\uc138\uc694<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"#demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc2e0\uccad\ud558\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;530446&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\ubaa8\ub4e0 \uc778\ubc14\uc6b4\ub4dc \uc0c1\ud638\uc791\uc6a9\uc744 \ucd5c\uc801\ud654\ud558\ub294 \uc790\ub3d9 \ud1b5\ud654 \ubd84\ubc30(ACD)<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc9c1\uc6d0 \uc5ed\ub7c9 \ucd5c\uc801\ud654<\/h3>\n<p>\uc218\ub3d9 \uad00\ub9ac \ubc29\uc2dd\uc740 \uc2dc\uac04\uacfc \ube44\uc6a9\uc744 \ub0ad\ube44\ud569\ub2c8\ub2e4. \uc2a4\ud0ac \ud45c\ud604\uacfc \uc219\ub828\ub3c4\uc5d0 \uae30\ubc18\ud574 \ubc30\uc815\uc744 \ub300\uae30\uc5f4\uc5d0 \ub450\ub294 \ub3d9\uc801 \uc0c1\ub2f4\uc0ac\ub97c \ud65c\uc6a9\ud574 \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04 \uac10\uc18c<\/h3>\n<p>\ube44\uc988\ub2c8\uc2a4 KPI\ub294 \uc0c1\ud638\uc791\uc6a9\uc758 \ubd84\ubc30 \ubc29\uc2dd\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uc758 \uc5ed\ub7c9\uc744 \ud655\uc7a5\ud558\ub294 \uc9c0\ub2a5\ud615 \uc790\ub3d9 ACD\ub85c \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uacfc \ube44\uc6a9\uc744 \ub0ae\ucd94\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8<\/h3>\n<p>\ud574\uacb0\ub960 \uc800\ud558, \uc7a6\uc740 \uc774\uad00, \uae34 \ub300\uae30 \uc2dc\uac04\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\uc5d0 \ubd80\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4. \uc9c4\ud654\ud558\ub294 \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ubd80\uc751\ud558\ub824\uba74 \ub354 \uc2a4\ub9c8\ud2b8\ud55c \ub77c\uc6b0\ud305 \uacb0\uc815\uc73c\ub85c \ub300\uc751\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">AI \uae30\ubc18 ACD(\uc790\ub3d9 \ud1b5\ud654 \ubd84\ubc30)\ub85c \ub354 \uc720\uc5f0\ud574\uc9c4 \ub77c\uc6b0\ud305<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;]<div class=\"genesys-image\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/DMAp122a8iQ?si=qOjZTQykAbWBFdPh\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Video-Thumbnail-Routing-101.png\" alt=\"Video thumbnail   routing 101\" width=\"880\" height=\"480\" class=\"rounded-xs\"\/><\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-22\">AI \uae30\ubc18 \ub77c\uc6b0\ud305<\/h3>\n<p>\uac01 \ud1b5\ud654\uc5d0 \ub77c\uc6b0\ud305 \ub370\uc774\ud130\ub97c \uc5f0\uacb0\ud569\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \uc778\ud154\ub9ac\uc804\uc2a4\uc640 \uc778\uacf5\uc9c0\ub2a5(AI)\uc744 \ud65c\uc6a9\ud574 \uc758\uc0ac\uacb0\uc815\uc73c\ub85c \uc774\uc5b4\uc9c0\ub294 \ud589\ub3d9\uc744 \uc2dd\ubcc4\ud558\uace0, \uc608\ub97c \ub4e4\uc5b4 \ucd5c\ucd08 \ubb38\uc758 \ud574\uacb0\ub960\uc744 \ub192\uc774\ub294 \uc2a4\ud0ac \uc870\ud569\uacfc \uac19\uc740 \uc694\uc18c\ub97c \ud30c\uc545\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-22\">\ub3d9\uc801 \uc0c1\ub2f4\uc0ac-\ub300\uae30\uc5f4 \uad6c\uc131<\/h3>\n<p>\ub3d9\uc801 \uc2a4\ud0ac\uacfc \uc219\ub828\ub3c4 \ud45c\ud604\uc744 \uc0ac\uc6a9\ud574 \uc218\uc2e0 \ucf5c\uc13c\ud130 \uc0c1\ub2f4\uc0ac\ub97c \ub300\uae30\uc5f4 \uad6c\uc131\uc5d0 \uc5f0\uacb0\ud568\uc73c\ub85c\uc368 \ub77c\uc6b0\ud305 \ud6a8\uc728\uc744 \ub192\uc785\ub2c8\ub2e4. \uc774\ub807\uac8c \ub77c\uc6b0\ud305 \uad00\ub9ac\uac00 \uac04\uc18c\ud654\ub418\uace0 \ub9e4\uce6d \uacb0\uacfc\uac00 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-22\">\uae30\ubcf8 ACD \ub77c\uc6b0\ud305<\/h3>\n<p>\ubaa8\ub4e0 \uc720\ud615\uc758 \ucf5c\uc13c\ud130\uc5d0\uc11c \ub77c\uc6b0\ud305\uc744 \uac04\uc18c\ud558\uac8c \uc720\uc9c0\ud558\uc138\uc694. \uc0c1\ud638\uc791\uc6a9\uc740 \ub300\uae30 \uc2dc\uac04\uc774 \uac00\uc7a5 \uae34 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ubcf4\ub0b4\uace0, \ubaa8\ub4e0 \uc0c1\ub2f4\uc0ac\uac00 \ubc14\uc060 \uacbd\uc6b0 \uac00\uc7a5 \uba3c\uc800 \uc774\uc6a9 \uac00\ub2a5\ud55c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc5f0\uacb0\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-22\">\uc2a4\ud0ac \uae30\ubc18 \ub77c\uc6b0\ud305<\/h3>\n<p>\uace0\uac1d \ubb38\uc758\ub97c \uc2e0\uc18d\ud788 \ud574\uacb0\ud560 \uc218 \uc788\ub294 \uc801\ud569\ud55c \uc804\ubb38 \uc9c0\uc2dd\uc744 \uac16\ucd98 \uc0c1\ub2f4\uc0ac\uc640 \ub9e4\uce6d\ud569\ub2c8\ub2e4. \ucc44\ub110\uc5d0 \uad00\uacc4\uc5c6\uc774 \ubc14\ub85c \uac00\uc7a5 \uc801\uc808\ud55c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc5f0\uacb0\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-22\">\ud0c0\uac9f \ub77c\uc6b0\ud305<\/h3>\n<p>\ud2b9\uc815 \uc2a4\ud0ac\uc744 \ubcf4\uc720\ud55c \uc0c1\ub2f4\uc0ac\ub4e4\ub85c \uad6c\uc131\ub41c \ud0c0\uae43 \ud558\uc704 \ub300\uae30\uc5f4\uc5d0 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \ub77c\uc6b0\ud305\ud569\ub2c8\ub2e4. \uc774\uc6a9 \uac00\ub2a5\ud55c \uc0c1\ub2f4\uc0ac\uac00 \uc5c6\uc73c\uba74 \ub300\uae30\uc5f4 \uad6c\uc131\uc5d0 \ub530\ub77c \uc694\uccad\ub41c \uc2a4\ud0ac \uc694\uac74\uc744 \uc644\ud654\ud558\uace0, \uc0c1\ub2f4\uc0ac \ud480\uc744 \uc790\ub3d9\uc73c\ub85c \ud655\uc7a5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-22\">\uc120\ud638 \uc0c1\ub2f4\uc0ac \ub77c\uc6b0\ud305<\/h3>\n<p>\ud2b9\uc815 \uc0c1\ud638\uc791\uc6a9\uc744 \ucc98\ub9ac\ud560 \uc0c1\ub2f4\uc0ac\ub97c \uc120\ud0dd\ud569\ub2c8\ub2e4. \uc774 \uae30\uc900\uc5d0\ub294 \uc2a4\ud0ac \uc138\ud2b8, \uc9c1\ubb34 \ucc45\uc784 \ub610\ub294 \uae30\uc874 \uace0\uac1d \uad00\uacc4\uac00 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-22\">\uc870\uac74\ubd80 \ub77c\uc6b0\ud305<\/h3>\n<p>\uac00\uc7a5 \uae4c\ub2e4\ub85c\uc6b4 \uc0c1\ud669\uc5d0\uc11c\ub3c4 SLA\ub97c \ucda9\uc871\ud569\ub2c8\ub2e4. \uc5ec\ub7ec \ucf5c \ub300\uae30\uc5f4\uc5d0\uc11c \uc870\uac74\ubd80 \ub77c\uc6b0\ud305\uc73c\ub85c \uc790\ub3d9 \uc0c1\ub2f4\uc0ac \ucc28\uc6a9-\ub300\uc5ec \uc870\uac74\uc744 \uc27d\uac8c \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uad00\ub9ac\uc790\uc758 \ub178\ub825\uc744 \ucd5c\uc18c\ud654\ud558\uba74\uc11c \uc0c1\ub2f4\uc0ac \ud65c\uc6a9\ub3c4\ub97c \ub192\uc5ec \uc90d\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-22\">\ub370\uc774\ud130 \uae30\ubc18 \ub77c\uc6b0\ud305 \uc218\uc815<\/h3>\n<p>CRM \ubc0f \uae30\ud0c0 \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c\uc758 \uace0\uac1d \ub370\uc774\ud130\ub97c \ub77c\uc6b0\ud305 \uacb0\uc815\uc5d0 \uc27d\uac8c \ubc18\uc601\ud558\uc5ec \uc801\uc808\ud55c \uc138\ubd84\ud654, \uc6b0\uc120\uc21c\uc704 \uc124\uc815 \ubc0f \uac1c\uc778\ud654\ub97c \ud1b5\ud574 \ub354 \ud070 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub2ec\uc131\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-22\">\uac1c\ubc1c\uc790 \uce5c\ud654\uc801\uc778 \ud504\ub808\uc784\uc6cc\ud06c<\/h3>\n<p>\uac1c\ubc1c\uc790 \uc804\ubb38 \uc9c0\uc2dd\uc744 \ud65c\uc6a9\ud574 \ub77c\uc6b0\ud305 \ub85c\uc9c1\uc744 \uac15\ud654\ud558\uace0 \ub9de\ucda4\ud654\ud558\uc138\uc694. \ub2e4\uc591\ud55c \ubc31\uc5d4\ub4dc \uc2dc\uc2a4\ud15c\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uac00\uc838\uc624\uac70\ub098 \uc911\uc559 \uc9d1\uc911\uc2dd \ub370\uc774\ud130 \ud45c\ub97c \ud1b5\ud574 \ub3d9\uc801 \ubd84\ubc30\uc640 \uc2a4\ud0ac \ud45c\ud604\uc744 \ubc18\uc601\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold text-18\">2025\ub144 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(CCaaS \ubd84\uc57c)<\/p>\n<h2 class=\"h4\">Genesys, Gartner\ub85c\ubd80\ud130 11\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815<\/h2>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner \ubcf4\uace0\uc11c \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3 mb-2\">ACD\ub97c \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305 \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc804\ud658\ud558\uc138\uc694<\/h2>\n<p>&nbsp;<\/p>\n<p class=\"text-22\">\uace0\uac1d\uc740 \uc9c8\ubb38\uc5d0 \ube60\ub974\uac8c \ub2f5\ubcc0\uc744 \uc5bb\uae30 \uc704\ud574 \ubb38\uc758\ud569\ub2c8\ub2e4. \ucc98\uc74c\uc5d0 \uc801\ud569\ud55c \uc804\ubb38\uac00\uc640 \uc5f0\uacb0\ub418\uc9c0 \uc54a\uc73c\uba74 \uace0\uac1d \ub9cc\uc871\ub3c4\uac00 \ub5a8\uc5b4\uc9c0\uace0, \ud544\uc694\ud55c \uac83\uc744 \uc5bb\uae30\uae4c\uc9c0 \ucc44\ub110\uc744 \ubc14\uafc9\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \uc2a4\ud2b8\ub808\uc2a4\uac00 \uc0c1\uc2b9\ud558\uace0 \ube44\uc6a9\ub3c4 \uc99d\uac00\ud569\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p class=\"text-22\">\uc774\uc81c \uc774\ub7f0 \uc545\uc21c\ud658\uc5d0\uc11c \ubc97\uc5b4\ub098, \uc2a4\ub9c8\ud2b8 \ub77c\uc6b0\ud305 \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud574 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uac16\ucd98 \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d\uc744 \uc5f0\uacb0\ud574 \uc774\uc288\ub97c \uae30\ud68c\ub85c \uc804\ud658\ud558\uc138\uc694.<\/p>\n<p>&nbsp;<\/p>\n<p class=\"text-22\">\ud544\uc694\ud55c \uc815\ubcf4\ub97c \ube60\ub974\uac8c \uc5bb\uc740 \uace0\uac1d\uc740 \ubaa8\ub450 \uc774\uc775\uc744 \uc5bb\uace0, \uadf8 \uacb0\uacfc \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \ub9cc\uc871\ub3c4\uac00 \ub192\uc544\uc9c0\uba70 \ub9e4\ucd9c \uc804\ud658\uc728\uacfc \uc9c1\uc6d0 \uc790\uc6d0 \ud65c\uc6a9\ub3c4\uac00 \ub3d9\uc2dc\uc5d0 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail   \" href=\"\/ko-kr\/resources\/state-of-cx\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/2025-state-of-cx-preview-cover-ko.png\" alt=\"2025 state of cx preview cover ko\" ><\/div><div class=\"card-body\"><p class=\"h2\">49%<\/p>\n<p>&nbsp;<\/p>\n<p class=\"text-22\">\uc18c\ube44\uc790 \uc911 49%\uac00 \ucd5c\ucd08 \ubb38\uc758 \ud574\uacb0\uc744 \uac00\uc7a5 \uc911\uc694\ud558\uac8c \uc5ec\uae30\ub294 \ubc18\uba74, CX \ub9ac\ub354\uc758 3\ubd84\uc758 1\ub9cc\uc774 \uc774\ub97c \ub9e4\uc6b0 \ud6a8\uacfc\uc801 \ub2ec\uc131\ud558\uace0 \uc788\ub2e4\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p class=\"font-weight-bold mt-2\">&#8220;\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c&#8221;, \uc81c5\ud310, Genesys, 2025<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc790\uc138\ud788 \ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\uac00\uc7a5 \uac04\ub2e8\ud558\uba74\uc11c\ub3c4 \uac15\ub825\ud55c \ub77c\uc6b0\ud305 \uc2dc\uc2a4\ud15c<\/h2>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">\uace0\uac1d\uc740 \ub9e4\uc77c \uc0ac\uc6a9\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uae30\uc5c5\uacfc \uc5f0\uacb0\ub418\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc804\ud654\ub9cc \ubc1b\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \uba54\uc2e0\uc800 \uc571, \uc18c\uc15c \ubbf8\ub514\uc5b4, \ucc44\ud305 \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \uc9c0\uc6d0\ud574\uc57c \ud569\ub2c8\ub2e4. Genesys\uc758 ACD\ub85c \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uace0, \uc11c\ube44\uc2a4 \uc804\ub7b5\uc5d0 \ub530\ub77c \uace0\uac1d\uc5d0\uac8c \uac00\uc7a5 \uc801\ud569\ud55c \ub77c\uc6b0\ud305 \ubaa8\ub378\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1618854940659{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\uc62c\uc778\uc6d0 \uc778\ubc14\uc6b4\ub4dc \ucf5c\uc13c\ud130 \uc194\ub8e8\uc158<\/h3>\n<p>\ub2e4\uc218\uc758 ACD \uacf5\uae09\uc790\uc640 \ub2ec\ub9ac Genesys\ub294 ACD\ub97c \ub2e8\uc77c \uacf5\uae09\uc790\uc5d0\uc11c \uc6b4\uc601\ud560 \uc218 \uc788\ub3c4\ub85d \ud574 \uc90d\ub2c8\ub2e4. \uac01 \uad6c\uc131\uc694\uc18c ACD, \ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5(IVR), \uc544\uc6c3\ubc14\uc6b4\ub4dc, \ud488\uc9c8 \uad00\ub9ac \ubc0f \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac\uac00 \ud568\uaed8 \uc791\ub3d9\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ub2e8\uc21c\uc131, \uc18d\ub3c4, \ube44\uc6a9 \uc808\uac10 \ubc0f \ud6a8\uc728\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\ucc28\uc138\ub300 \uc74c\uc131\u00b7\ub514\uc9c0\ud138 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ub77c\uc6b0\ud305<\/h3>\n<p>\uace0\uac1d\uc758 \uc804\ud654, \uc774\uba54\uc77c, \uc791\uc5c5, \ucc44\ud305 \ubc0f \uc18c\uc15c \ucf54\uba58\ud2b8\ub97c \ud558\ub098\uc758 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \uacbd\ud5d8\uc73c\ub85c \uc804\ud658\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \ucc44\ub110\uc758 \uacfc\uac70 \uc0c1\ud638\uc791\uc6a9\uc73c\ub85c\ubd80\ud130 \uc9c1\uc6d0\ub4e4\uc5d0\uac8c \ud1b5\ud569 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud544\uc694\ud55c \ubaa8\ub4e0 \ub9e5\ub77d\uc744 \ub2e8\uc77c \uc81c\ud488\uc5d0\uc11c \uc81c\uacf5\ud574 \uc6d0\ud65c\ud55c \uc0c1\ud638\uc791\uc6a9\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\uc5b4\ub514\uc11c\ub098 \uadfc\ubb34\ud560 \uc218 \uc788\ub3c4\ub85d<\/h3>\n<p>\ubd84\uc0b0\ud615 \ubc0f \uc6d0\uaca9 \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \ud604\ub300 \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc758 \ud575\uc2ec\uc785\ub2c8\ub2e4. Genesys \ub77c\uc6b0\ud305\uc740 \ud558\ub098\uc758 \uac00\uc0c1 \ucee8\ud0dd\uc13c\ud130\ub97c \uc27d\uac8c \uad6c\ucd95\ud560 \uc218 \uc788\uac8c \ud574\uc90d\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \uc11c\ub85c \ub2e4\ub978 \uc0ac\ubb34\uc2e4, \ub098\ub77c, \uac00\uc815\uc5d0\uc11c \uadfc\ubb34\ud560 \uc218 \uc788\uc73c\uba70 \ud30c\ud2b8\ub108 \uc0ac\uc6a9\ub3c4 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uad00\ub9ac\uac00 \uc27d\uace0 \ub2e4\uc591\ud55c \uae30\uc220\uacfc \ub354 \ub113\uc740 \uc9c0\ub9ac\uc801 \ubc94\uc704\ub97c \ud65c\uc6a9\ud558\ub294 \ud1b5\ud569 \uac00\uc0c1 \ud300\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\ub2e8\uc77c UI\ub85c \ub354 \ube68\ub77c\uc9c4 \ub77c\uc6b0\ud305 \uc635\uc158 \uc120\ud0dd<\/h3>\n<p>\ub2e4\uc591\ud55c \ub77c\uc6b0\ud305 \uc54c\uace0\ub9ac\uc998 \uc911\uc5d0\uc11c \uc120\ud0dd\ud574 \uc11c\ube44\uc2a4 \uc804\ub7b5\uacfc \ubaa9\ud45c\ub97c \uad6c\ud604\ud569\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 \ub2e8\uc77c UI\uc5d0\uc11c \ub77c\uc6b0\ud305 \ub9e4\uac1c\ubcc0\uc218\uc640 \ubc29\ubc95\uc744 \uc27d\uac8c \uc124\uc815\ud558\uace0 \uc720\uc9c0 \uad00\ub9ac\ud560 \uc218 \uc788\uc5b4 \uc11c\ube44\uc2a4 \uc911\ub2e8\uacfc \uad50\uc721 \ud544\uc694\ub97c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8\uc77c UI\ub97c \uc0ac\uc6a9\ud558\uba74 \uc624\ub958 \uc5c6\ub294 \uad6c\uc131\uc73c\ub85c \uc608\uae30\uce58 \uc54a\uc740 \ub3d9\uc791\uc758 \uc704\ud5d8\ub3c4 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=&#8221;visible&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1686118258206{padding-top: 4.167rem !important;padding-bottom: 4.167rem !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0 \uc788\uc744\uae4c\uc694?<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"\/customer-stories\/cartrawler\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:120px;\"><img decoding=\"async\" style=\"max-width:300px;\"width=\"258\" height=\"40\" src=\"https:\/\/www.genesys.com\/media\/car-trawler-logo.svg\" alt=\"car-trawler-logo\" ><\/div><div class=\"card-body\"><p class=\"text-24\">&#8220;\ud601\uc2e0\uc740 \uba48\ucd9c \uae30\ubbf8\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. CarTrawler\uc640 Wren Data\ub294 \ud2b9\uc815 \uc5b8\uc5b4 \uc5ed\ub7c9\uc744 \uac00\uc9c4 \uc0c1\ub2f4\uc0ac\ub97c \uc790\ub3d9\uc73c\ub85c \ud655\ubcf4\ud558\uace0 \ub300\uae30\uc5f4\uc5d0 \uc788\ub294 \uace0\uac1d\uacfc \ub9e4\uce6d\ud558\ub294 \uc194\ub8e8\uc158\uc744 \uc124\uacc4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub2e4\ub978 \uc5b8\uc5b4\uc5d0 \ub2a5\uc219\ud55c \uc0c1\ub2f4\uc0ac\uac00 \uc9c0\uc5ed \uc804\ud654\ub85c \ubc14\uc060 \ub54c\ub3c4 \ub3d9\ub8cc \uc0c1\ub2f4\uc0ac\uac00 \ucc98\ub9ac\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.&#8221;<\/p>\n<p>&#8211; CarTrawler<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uace0\uac1d \uc2a4\ud1a0\ub9ac \uc77d\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"http:\/\/genesys.com\/ko-kr\/customer-stories\/tsb-bank\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:120px;\"><img decoding=\"async\" style=\"max-width:300px;\"width=\"181\" height=\"52\" src=\"https:\/\/www.genesys.com\/media\/vgsod-expert-logo-TSB-Landscape.svg\" alt=\"vgsod-expert-logo-TSB-Landscape\" ><\/div><div class=\"card-body\"><p class=\"text-24\">&#8220;\ub514\uc9c0\ud138 \uacbd\ud5d8\uc73c\ub85c\uc758 \uc804\ud658\uc774 TSB\uac00 Genesys Cloud CX\ub97c \ub3c4\uc785\ud558\uac8c \ub9cc\ub4e0 \uacc4\uae30\uac00 \ub418\uc5c8\uc73c\uba70, \uace0\uac1d\uc774 \uc5b4\ub5a4 \ucc44\ub110\uc744 \uc120\ud0dd\ud558\ub4e0 \ucd5c\uc801\uc758 \uc804\ubb38 \uc9c0\uc2dd\uc744 \uac16\ucd98 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc5f0\uacb0\ub418\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \uc774\ub85c\uc368 TSB\ub294 \uc218\uc6d4\ud558\uace0 \ud1b5\ud569\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.&#8221;<\/p>\n<p>&#8211; Lisa Macnee, \ub514\uc9c0\ud138 \ubc0f \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc13c\ud130 \ucc45\uc784\uc790, TSB Bank Ltd.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uace0\uac1d \uc2a4\ud1a0\ub9ac \uc77d\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83 \ud655\uc778\ud558\uae30<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">AI \ubc0f \uc790\ub3d9\ud654<\/h3><p>\ucc57\ubd07 \uc9c0\uc6d0, \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8 \ub4f1\uc73c\ub85c \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\uc2dc\ud0a4\uace0 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software\"><div class=\"card-body\"><h3 class=\"h5\">AI \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/h3><p>\uc120\ub3c4\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uae30\uc220\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud55c \ucc28\uc6d0 \ub04c\uc5b4\uc62c\ub9ac\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/interactive-voice-response-ivr\"><div class=\"card-body\"><h3 class=\"h5\">IVR<\/h3><p>Genesys \ucf5c\uc13c\ud130 IVR\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \ube44\uc988\ub2c8\uc2a4 \uc218\uc775\uc744 \ub192\uc774\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>\uc62c\uc778\uc6d0 \ub514\uc9c0\ud138 \uae30\ub2a5 \uc81c\ud488\uad70 \ub610\ub294 \uae30\uc5c5 \uc790\uccb4 \uc194\ub8e8\uc158\uc73c\ub85c \ud300\uc744 \uc9c0\uc6d0\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/reporting-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\ubd84\uc11d \ubc0f \ud1b5\uacc4<\/h3><p>\uc0ac\uc6a9\ud558\uae30 \uc26c\uc6b4 \ud234\uacfc \uad00\ub828\uc131 \uc788\ub294 \ub370\uc774\ud130\ub85c \ud300\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc138\uc694. \ucc44\ub110 \uac04 \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uc704\ud55c \uc778\ud130\ub799\uc158 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/outbound\"><div class=\"card-body\"><h3 class=\"h5\">\uc544\uc6c3\ubc14\uc6b4\ub4dc<\/h3><p>\ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ub9de\ucda4\ud615 \uc18c\ud1b5\uc73c\ub85c \uace0\uac1d \uad00\uacc4\ub97c \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/h3><p>\uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uc720\uc6a9\ud55c \ub3c4\uad6c\uc640 \uc9c0\uc6d0, \uc131\uc7a5 \uae30\ud68c\ub97c \uc81c\uacf5\ud558\uc5ec \uc5c5\ubb34\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/voice-services\"><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \uc11c\ube44\uc2a4<\/h3><p>\uc804\ud654 \uae30\ubc18 \uc9c0\uc6d0\uc744 \uc120\ud638\ud558\ub294 \uace0\uac1d\uc744 \uc704\ud574 \uc5b8\uc81c\ub4e0 \ub300\uc751\ud558\uc138\uc694. \ube44\uc988\ub2c8\uc2a4\uc5d0 \ucd5c\uc801\ud654\ub41c \uc74c\uc131 \uc11c\ube44\uc2a4\ub97c \ub3c4\uc785\ud574 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601 \ud6a8\uc728\uacfc \uace0\uac1d \uacbd\ud5d8\uc744 \ub3d9\uc2dc\uc5d0 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/inbound\"><div class=\"card-body\"><h3 class=\"h5\">\uc778\ubc14\uc6b4\ub4dc<\/h3><p>\uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\uc640 \uc27d\uac8c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0 \uace0\uac1d \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/collaboration-tools\"><div class=\"card-body\"><h3 class=\"h5\">\ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5<\/h3><p>\ub2e8\uc77c \ud50c\ub7ab\ud3fc \ub610\ub294 \ud0c0\uc0ac \uc194\ub8e8\uc158 \ubaa8\ub450\uc5d0\uc11c \uc27d\uace0 \ud3b8\ub9ac\ud558\uac8c \ud611\uc5c5\ud558\uc138\uc694\r\n\r\n<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \ud655\uc778\ud558\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uae09 ACD \ub77c\uc6b0\ud305\uc774 \uc5b4\ub5bb\uac8c \ub354 \ub098\uc740 \uacb0\uacfc\ub97c \ub9cc\ub4e4\uc5b4 \ub0bc\uae4c\uc694?<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;justify-content-center&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/3-steps-of-workforce-engagement-modernization\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/employee_enagement_nguvu_blog.png\" height=\"1008\" width=\"1200\" alt=\"Employee enagement nguvu blog\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud604\ub300\ud654 3\ub2e8\uacc4 | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><p class=\"brief-desc text-20 mb-0\">\uc0c1\ub2f4\uc0ac\uc758 \uc778\ud130\ub799\uc158\uc744 \uc798 \uc0b4\ud3b4\ubcf4\uba74 \uace0\uac1d\uc774 \uc5ec\uc815\uc758 \uac01 \ub2e8\uacc4\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0, \ub290\ub07c\uace0,...<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/wem-checklist-get-the-most-out-of-your-workforce\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern-workforce-engagement-checklist-cover-ko.png\" height=\"655\" width=\"999\" alt=\"Modern workforce engagement checklist cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Checklist<\/p><h3 class=\"item-title h6\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uccb4\ud06c\ub9ac\uc2a4\ud2b8: \uc778\ub825\uc744 \ucd5c\ub300\ud55c \ud65c\uc6a9\ud558\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-workforce-planning\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern_wfe_cover_ko-2.png\" height=\"514\" width=\"970\" alt=\"Modern wfe cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Practical guide<\/p><h3 class=\"item-title h6\">\ubaa8\ub358 \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d \uc218\ub9bd - \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/its-time-to-rethink-the-employee-experience\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1095325490-scaled-e1665011050357.jpg\" height=\"462\" width=\"820\" alt=\"Busy colorful morning commute in hong kong\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \ub300\ud574 \ub2e4\uc2dc \ud55c \ubc88 \uc0dd\uac01\ud574 \ubcf4\uc544\uc57c \ud560 \ub54c\uc785\ub2c8\ub2e4. | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div><style type='text\/css'>\r @media only screen and (max-width: 575.98px) { h3.font-swb { font-size: calc(1.3361rem + 1.0332vw) !important; } #demo .form-col { padding: 0 15px; } #demo form { padding: 1rem; } }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ucd5c\uc0c1\uc758 \ub77c\uc6b0\ud305 \uacbd\ud5d8\uc744 \uc9c1\uc811 \ud655\uc778\ud574 \ubcf4\uc138\uc694<\/h2>\n<div class=\"ksD3d\">\n<div class=\"IB8-N\">\n<div class=\"sYEE-\">\n<div class=\"kzspA\" data-disabled=\"false\" data-format-as-json=\"false\" data-has-function-call=\"false\">\n<div class=\"zl9Lq\" data-expand-state=\"collapsed\" data-can-expand=\"false\" data-prevent-initial-transition=\"false\">\n<div class=\"g1ul0 _0ZozC\">\n<div>\n<div class=\"mr-3 ml-1\">\n<div class=\"EWWAC\">\n<p>\uc804\ud654 \ud1b5\ud654, SMS, \ucc44\ud305, \uc774\uba54\uc77c, \uc18c\uc15c \ucf54\uba58\ud2b8\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc801\ud569\ud55c \uc9c0\uc6d0 \ub2f4\ub2f9\uc790\uc5d0\uac8c \ub77c\uc6b0\ud305\ud574 \uace0\uac1d\uc758 \ub2c8\uc988\ub97c \uc815\ud655\ud788 \uc774\ud574\ud569\ub2c8\ub2e4. Genesys\uc758 ACD \uc2dc\uc2a4\ud15c\uc73c\ub85c \ub77c\uc6b0\ud305 \uc804\ub7b5\uc744 \ud55c \ucc28\uc6d0 \ub04c\uc5b4\uc62c\ub9ac\uc138\uc694. \uc624\ub298 \ub370\ubaa8\ub97c \uc2e0\uccad\ud574 \ubcf4\uc2dc\uace0 \uae30\uc874 \ubc0f \uc7a0\uc7ac \uace0\uac1d\uc740 \ubb3c\ub860 \uc9c1\uc6d0\uacfc \ube44\uc988\ub2c8\uc2a4\uc758 \uc131\uacfc\ub97c \uc5b4\ub5bb\uac8c \uac1c\uc120\ud560 \uc218 \uc788\ub294\uc9c0 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/589935\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/589935\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"480732\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uc694\uccad\ud558\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uc694\uccad\ud558\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you&#8221;]<\/p>\n<h3 class=\"h4\">\uac10\uc0ac\ud569\ub2c8\ub2e4.<\/h3>\n<p>\uace0\uac1d\ub2d8\uc758 \uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc73c\ub85c \uc5f0\ub77d \ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">\uc790\ub3d9 \ud1b5\ud654 \ubd84\ubc30 \uad00\ub828 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">ACD\uc640 IVR\uc758 \ucc28\uc774\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>ACD(\uc790\ub3d9 \ucf5c \ubd84\ubc30)\uc640 IVR\uc740 \ucf5c\uc13c\ud130\uc5d0\uc11c \uc0ac\uc6a9\ud558\ub294 \ub450 \uac00\uc9c0 \uc11c\ub85c \ub2e4\ub978 \uae30\uc220\uc785\ub2c8\ub2e4. ACD\ub294 \ubbf8\ub9ac \uc815\uc758\ub41c \uaddc\uce59(\uc608: \uae30\uc220 \ubcf4\uc720 \uc5ec\ubd80, \uac00\uc6a9\uc131 \ub4f1)\uc5d0 \ub530\ub77c \ub4e4\uc5b4\uc624\ub294 \uc804\ud654\ub97c \uac00\uc7a5 \uc801\ud569\ud55c \uc0c1\ub2f4\uc0ac\ub098 \ubd80\uc11c\ub85c \ub77c\uc6b0\ud305\ud558\ub294 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. IVR\uc740 \uc74c\uc131 \ub610\ub294 \ud130\uce58\ud1a4 \uc785\ub825\uc744 \ud1b5\ud574 \ubc1c\uc2e0\uc790\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \uc790\ub3d9 \uc2dc\uc2a4\ud15c\uc73c\ub85c, \uace0\uac1d\uc758 \uc751\ub2f5\uc5d0 \ub530\ub77c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uac70\ub098 \uc804\ud654\ub97c \ub77c\uc6b0\ud305\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc790\ub3d9 \ud1b5\ud654 \ubd84\ubc30\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc790\ub3d9 \ucf5c \ubd84\ubc30(ACD)\ub294 \ucf5c\uc13c\ud130\ub85c \ub4e4\uc5b4\uc624\ub294 \uc804\ud654\ub97c \uad00\ub9ac\ud558\uace0 \uc774\ub97c \uc801\ud569\ud55c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ubd84\ubc30\ud558\ub294 \uc804\ud654 \uc2dc\uc2a4\ud15c \uae30\uc220\uc785\ub2c8\ub2e4. ACD \uc2dc\uc2a4\ud15c\uc740 \uc804\ud654\uc758 \uc0ac\uc720, \ucc98\ub9ac\uc5d0 \ud544\uc694\ud55c \uae30\uc220, \uc5c5\ubb34\ub7c9 \ub610\ub294 \uc0c1\ub2f4\uc0ac \uac00\uc6a9\uc131 \ub4f1 \ub2e4\uc591\ud55c \uae30\uc900\uc5d0 \ub530\ub77c \uc804\ud654\ub97c \ub77c\uc6b0\ud305\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac \uae30\ubc18 \ubd84\ubc30\ub294 \uace0\uac1d \uc774\uc288\uac00 \ud2b9\uc815 \uc9c0\uc2dd\uc774 \ud544\uc694\ud560 \uc218 \uc788\ub294 \uc0c1\ud669\uc5d0\uc11c \ud2b9\ud788 \uc720\uc6a9\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uae30\uc220 \uc9c0\uc6d0\uc774 \uadf8 \uacbd\uc6b0\uc5d0 \ud574\ub2f9\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">ACD\uc640 PBX \ucc28\uc774\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>PBX(Private Branch Exchange, \uc0ac\uc124 \uad50\ud658)\ub294 \uae30\uc5c5\uc774 \ub0b4\ubd80\uc801\uc73c\ub85c \uc0ac\uc6a9\ud558\ub294 \uc804\ud654 \ub124\ud2b8\uc6cc\ud06c\ub85c, \uc218\uc2e0 \ubc0f \ubc1c\uc2e0 \uc804\ud654, \ucf5c \ud3ec\uc6cc\ub529, \uc74c\uc131 \uc0ac\uc11c\ud568 \ub4f1 \ub2e4\uc591\ud55c \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub294 \uae30\uc5c5\uc758 \uc804\ud654 \uc2dc\uc2a4\ud15c\uc774 \uad6c\uc131\ub418\uace0 \uc791\ub3d9\ud558\ub294 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. ACD \uc2dc\uc2a4\ud15c\uc740 PBX\uc758 \uae30\ub2a5 \uc911 \ud558\ub098\ub85c \ud3ec\ud568\ub420 \uc218 \uc788\uc73c\uba70, \uc218\uc2e0 \uc804\ud654\ub97c \uad00\ub9ac\ud574 \uace0\uac1d\uc744 \uac00\uc7a5 \ube60\ub974\uac8c \ub3c4\uc6b8 \uc218 \uc788\ub294 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc5f0\uacb0\ub418\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">ACD \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ucf5c\uc744 \uc5b4\ub5bb\uac8c \ubd84\ubc30\ud558\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc790\ub3d9 \ucf5c \ubd84\ubc30(ACD)\ub294 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \uc218\uc2e0 \ub300\ud654\ub97c \ub300\uae30\uc5f4\uc5d0 \uc815\ub82c\ud55c \ub2e4\uc74c, \uc815\uc758\ud55c \uaddc\uce59\uc5d0 \ub530\ub77c \ud2b9\uc815 \uace0\uac1d\uc744 \uc6b0\uc120 \ucc98\ub9ac\ud558\uace0 \ud2b9\uc815 \uc0c1\ub2f4\uc0ac\ub85c \uc5f0\uacb0\ud569\ub2c8\ub2e4. \uc758\uc0ac \uacb0\uc815 \uacfc\uc815\uc5d0 \uad00\uc5ec\ud558\ub294 \ub370\uc774\ud130\uc5d0\ub294 \uace0\uac1d\uc758 \ud544\uc694\uc640 \uc774\uc288\ub97c \ud574\uacb0\ud558\ub294 \ub370 \ud544\uc694\ud55c \uae30\uc220\uc740 \ubb3c\ub860 \uc0c1\ub2f4\uc0ac\uc758 \uc804\ubb38\uc131, \uc5c5\ubb34\ubd80\ud558 \ubc0f \uac00\uc6a9\uc131\ub3c4 \ud3ec\ud568\ub429\ub2c8\ub2e4. AI \uae30\ubc18 ACD \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc774\ub97c \ub354 \ud6a8\uc728\uc801\uc774\uace0 \uc9c0\ub2a5\uc801\uc73c\ub85c \uc218\ud589\ud558\uc5ec, \uc0c1\ub2f4\uc0ac \uc801\ud569\ub3c4\uc640 \ub300\uae30 \uc2dc\uac04 \uc0ac\uc774\uc758 \uade0\ud615\uc744 \ub9de\ucdb0 \uace0\uac1d\uc5d0\uac8c \uac00\ub2a5\ud55c \ucd5c\uc0c1\uc758 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc790\ub3d9 \ud1b5\ud654 \ubd84\ubc30\uac00 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc5b4\ub5bb\uac8c \ud5a5\uc0c1\uc2dc\ud0a4\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>ACD \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \uae30\ubcf8 \ubaa9\ud45c\ub294 \uace0\uac1d\uc774 \ubb38\uc81c\ub85c \uc804\ud654\ud588\uc744 \ub54c \uac00\ub2a5\ud55c \ud55c \ube68\ub9ac \ub3c4\uc6c0\uc744 \ubc1b\ub3c4\ub85d \ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574 \uc0c1\ub2f4\uc0ac\uac00 \ub3c4\uc6c0\uc744 \ub4dc\ub9b4 \uc218 \uc788\ub294 \uc2dc\uc810\uc744 \ud3ec\ucc29\ud558\uace0, \uc11c\ube44\uc2a4 \uc218\uc900 \ubaa9\ud45c\uc640 \uc774\ud0c8\ub960 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uba70 \uc0c1\ub2f4\uc0ac \uac00\ub3d9\ub960\uc744 \ub192\uc774\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4. \ud604\ub300\uc758 AI \uae30\ubc18 ACD \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \ub300\uae30 \uc2dc\uac04\ubfd0 \uc544\ub2c8\ub77c \uc0c1\ub2f4\uc0ac \uc801\ud569\ub3c4\uae4c\uc9c0 \ud3c9\uac00\ud558\uc5ec \uc774\ub97c \ud55c \ucc28\uc6d0 \ub04c\uc5b4\uc62c\ub9bd\ub2c8\ub2e4. \uace0\uac1d\uc774 \uae30\ub2e4\ub9ac\uac8c \ud558\ub294 \ube44\uc6a9\uc774 \ud574\uacb0\uc744 \uc704\ud574 \uac00\uc7a5 \uc801\ud569\ud55c \uc0c1\ub2f4\uc0ac\ub97c \uae30\ub2e4\ub9ac\ub294 \uc774\uc810\ubcf4\ub2e4 \ud070\uc9c0 \uc5ec\ubd80\ub97c \ud310\ub2e8\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc8fc\uace0, \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d\uc774 \uc5f0\uacb0\ub41c \ud6c4 \ub354 \ube60\ub974\uace0 \ub354 \ub098\uc740 \ud574\uacb0\ucc45\uc774 \uac00\ub2a5\ud558\ub3c4\ub85d \ud569\ub2c8\ub2e4. AI \uae30\ubc18 ACD\ub97c \ud1b5\ud55c \ub354 \ub611\ub611\ud55c \ub77c\uc6b0\ud305 \uacb0\uc815\uc740 \ud574\uacb0\ub960\uc744 \ub192\uc774\uace0, \ud1b5\ud654\ub2f9 \uc774\uad00 \uc218\ub97c \uc904\uc774\uba70, \ub300\uae30 \uc2dc\uac04\uc744 \uac10\uc18c\uc2dc\ud0a4\ub294 \ub4f1 \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1720720056141{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;.vc_custom_1756170695538{margin-bottom: 2rem !important;}&#8221;] \uc720\uc5f0\ud55c ACD\ub85c \ub354 \ud6a8\uc728\uc801\uc778 \uace0\uac1d \uc11c\ube44\uc2a4 \uc804\ub7b5\uc744 \uad6c\ud604\ud558\uc138\uc694 [\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;530446&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] \ubaa8\ub4e0 \uc778\ubc14\uc6b4\ub4dc \uc0c1\ud638\uc791\uc6a9\uc744 \ucd5c\uc801\ud654\ud558\ub294 \uc790\ub3d9 \ud1b5\ud654 \ubd84\ubc30(ACD) [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;] \uc9c1\uc6d0 \uc5ed\ub7c9 \ucd5c\uc801\ud654 \uc218\ub3d9 \uad00\ub9ac \ubc29\uc2dd\uc740 \uc2dc\uac04\uacfc \ube44\uc6a9\uc744 \ub0ad\ube44\ud569\ub2c8\ub2e4. \uc2a4\ud0ac \ud45c\ud604\uacfc \uc219\ub828\ub3c4\uc5d0 [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"template":"","tax_cap_lobby":[18224],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-589935","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-18224"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/589935","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/15"}],"version-history":[{"count":10,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/589935\/revisions"}],"predecessor-version":[{"id":610621,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/589935\/revisions\/610621"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=589935"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_cap_lobby?post=589935"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=589935"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=589935"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=589935"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=589935"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=589935"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=589935"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=589935"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=589935"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=589935"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=589935"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}