{"id":583992,"date":"2025-06-25T04:20:10","date_gmt":"2025-06-25T11:20:10","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/genesys-cloud-ai-studio"},"modified":"2026-03-12T16:30:30","modified_gmt":"2026-03-12T23:30:30","slug":"ai-studio","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-studio","title":{"rendered":"Genesys Cloud AI \uc2a4\ud29c\ub514\uc624"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/ko-kr\/genesys-cloud\">Genesys Cloud CX<\/a><\/div><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/ko-kr\/capabilities\/ai-and-automation\">AI \ubc0f \uc790\ub3d9\ud654<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;video-play-right&#8221;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox no-btn-label\" href=\"https:\/\/www.youtube.com\/embed\/WtSt1hhDOk4?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/ai-studio-hero-ALT-darkmode.jpg\" alt=\"Ai studio hero alt darkmode\" width=\"823\" height=\"480\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/a><\/div><style type='text\/css'>\r .video-lightbox img, .video-lightbox .video-backdrop { border-radius: 24px !important; } .video-play-right .video-backdrop { display:none; } .video-play-right .play-button.no-btn-label .play-btn { left: unset; top: unset; right: 0; bottom: 0; padding: 1rem 1.162rem; }\r <\/style>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p class=\"eyebrow\">\uc5d0\uc774\uc804\ud2f1 AI<\/p>\n<h1>Genesys Cloud AI \uc2a4\ud29c\ub514\uc624<\/h1>\n<p class=\"text-22\">\ubaa8\ub4e0 \uad6c\uc131\uc6d0\uc774 \uc548\uc804\ud558\uace0 \ud1b5\ud569\ub41c \ub2e8\uc77c \uc791\uc5c5 \uacf5\uac04\uc5d0\uc11c \ucf54\ud30c\uc77c\ub7ff, \uc790\ub3d9\ud654\ub41c \uacbd\ud5d8 \ub4f1\uc744 \uc9c0\uc6d0\ud558\ub294 AI\ub97c \uc9c1\uc811 \uad6c\ucd95, \uc124\uc815, \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/WtSt1hhDOk4?rel=0\" target=\"\" rel=\"\">\uc601\uc0c1 \uc2dc\uccad\ud558\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;col-sm-6&#8243;][vc_single_image image=&#8221;578444&#8243; css=&#8221;.vc_custom_1750701028907{padding-bottom: 2rem !important;}&#8221; si_max_width=&#8221;262px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Genesys Cloud AI \uc2a4\ud29c\ub514\uc624\ub85c \ucc28\uc138\ub300 AI \uae30\ubc18 CX \uad6c\ucd95 \ubc0f \uad00\ub9ac<\/h2>\n<p>Genesys Cloud\u2122 AI \uc2a4\ud29c\ub514\uc624(Studio)\ub85c \uc5d0\uc774\uc804\ud2f1 AI \uc2dc\ub300\uc758 AI \uae30\ubc18 \uacbd\ud5d8\uc744 \ub354 \uc27d\uac8c \uad6c\ucd95\ud558\uace0 \ud655\uc7a5\ud558\uc138\uc694. \ubaa8\ub4e0 \uad6c\uc131\uc6d0\uc774 \ubaa8\ub4e0 \ub300\ud654\uc5d0\uc11c \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. [\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;][vc_row_inner ri_scrollable=&#8221;yes&#8221;][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc911\uc559 \uc9d1\uc911\uc2dd AI \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h3>\n<p>\uc778\uacf5\uc9c0\ub2a5(AI)\uc744 \uad6c\ucd95, \uc124\uc815, \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \ub2e8\uc77c \uacf5\uac04\uc744 \ud1b5\ud574 \uc77c\uad00\uc131, \ud1b5\uc81c\ub825, \ud655\uc7a5\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<br \/>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI \ud601\uc2e0 \ubcf4\ud3b8\ud654<\/h3>\n<p>\ucf54\ub529 \uacbd\ud5d8\uc774 \uc5c6\ub354\ub77c\ub3c4 \ub204\uad6c\ub098 AI\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \uc81c\uacf5\ud558\uc5ec \uc870\uc9c1 \uc804\ubc18\uc758 \ud601\uc2e0\uc5d0 \uc18d\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc548\uc804\ud558\uace0 \ucc45\uc784\uac10 \uc788\ub294 AI<\/h3>\n<p>\ub0b4\uc7a5\ub41c \uac00\ub4dc\ub808\uc77c\uacfc \uac10\ub3c5 \uae30\ub2a5\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \uacbd\ud5d8\uc774 \ube0c\ub79c\ub4dc, \uc815\ucc45, \uae30\uc900\uc5d0 \ubd80\ud569\ud558\ub3c4\ub85d \ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">AI \uc2a4\ud29c\ub514\uc624\uc5d0 \ub0b4\uc7a5\ub41c LAM \uae30\ubc18\uc758 \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub85c \uc790\uc728 \uc2e4\ud589 \uac15\ud654<\/h2>\n<p>\ub300\uaddc\ubaa8 \ud589\ub3d9 \ubaa8\ub378(LAM)\uc740 \uc0c1\ub2f4\uc0ac \uc2e4\ud589\uc744 \uc704\ud574 \ud2b9\ubcc4\ud788 \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \ub2e8\uc21c\ud55c \uc751\ub2f5 \uc0dd\uc131\uc744 \ub118\uc5b4 \uc791\uc5c5\uc744 \uc2e4\uc81c\ub85c \uc644\ub8cc\ud560 \uc218 \uc788\ub3c4\ub85d \uc77c\uad00\uc131, \uc815\ud655\uc131, \uc5c4\uaca9\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;613901&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox no-btn-label\" href=\"https:\/\/www.youtube.com\/embed\/ZW-mIJydrjQ?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/agentic-AI_capability_AI-guides-thumbnail_2025.jpg\" alt=\"Agentic ai capability ai guides thumbnail 2025\" width=\"823\" height=\"460\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;578171&#8243; css=&#8221;.vc_custom_1750444957410{padding-bottom: 2rem !important;}&#8221; si_max_width=&#8221;272px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Genesys Cloud AI \uac00\uc774\ub4dc: \uc790\uc5f0\uc5b4\ub9cc\uc73c\ub85c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \uc0dd\uc131<\/h2>\n<p>AI \uac00\uc774\ub4dc\uac00 \ub2e8 \uba87 \ub2e8\uacc4\ub9cc\uc73c\ub85c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4. \uc77c\uc0c1\uc801\uc778 \uc5b8\uc5b4\ub85c \ubaa9\ud45c\ub97c \uc124\uba85\ud558\uac70\ub098 \uae30\uc874 \ud504\ub85c\uc138\uc2a4 \ubb38\uc11c\ub97c \uc5c5\ub85c\ub4dc\ud558\uae30\ub9cc \ud558\uba74 \ub429\ub2c8\ub2e4. \uc9c1\uc811 \ud655\uc778\ud574 \ubcf4\uc138\uc694.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/ZW-mIJydrjQ?rel=0\" target=\"\" rel=\"\">\uc9c0\uae08 \uc2dc\uccad\ud558\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;613904&#8243; css=&#8221;.vc_custom_1770673066990{padding-bottom: 2rem !important;}&#8221; si_max_width=&#8221;172px&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">AI \uc2a4\ud29c\ub514\uc624\uc5d0\uc11c AI \uc0c1\ub2f4\uc0ac \uad6c\ucd95 \ubc0f \ubc30\ud3ec<\/h2>\n<p>AI \uc0c1\ub2f4\uc0ac\ub294 \ub04a\uc784\uc5c6\ub294 \ud559\uc2b5\uacfc \uc778\uc9c0, \uc801\uc751\uc744 \ud1b5\ud574 Genesys Cloud \ucf54\ud30c\uc77c\ub7ff \ub0b4\uc5d0\uc11c \uc774\uc0c1 \uc9d5\ud6c4\ub97c \uac10\uc9c0\ud558\uace0, \ucd5c\uc801\uc758 \uc548\ub0b4\ub97c \uc81c\uacf5\ud558\uba70, \ud544\uc694\ud55c \uc870\uce58\ub97c \uc2e4\ud589\ud569\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/capabilities\/copilots\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;613902&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;col-sm-6&#8243;][vc_row_inner][vc_column_inner el_class=&#8221;col-sm-10&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc6d0\ud65c\ud55c AI \uae30\ubc18 \uacbd\ud5d8\uc744 \ub2e8\uc77c \uc7a5\uc18c\uc5d0 \uad6c\ucd95<\/h2>\n<p>\uace0\uac1d \uc811\uc810 \ud300, \ub0b4\ubd80 \uc6b4\uc601 \ubc0f \ubc31\uc624\ud53c\uc2a4 \uae30\ub2a5 \uc804\ubc18\uc758 \ubcf5\uc7a1\ud55c \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc870\uc728\ud558\uc5ec \uc791\uc5c5\uc744 \uc870\uc815\ud558\uace0, \uc2dc\uc2a4\ud15c\uc744 \uc5f0\uacb0\ud558\uace0, \uc2e4\uc9c8\uc801\uc778 \uc131\uacfc\ub97c \ucc3d\ucd9c\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4\uc758 \ubaa8\ub4e0 \ubd80\ubd84\uc744 \uc720\uae30\uc801\uc73c\ub85c \ub3d9\uae30\ud654\ud558\uc5ec \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_scrollable=&#8221;yes&#8221;][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ub204\uad6c\ub098 \uc190\uc27d\uac8c AI \uac1c\ubc1c<\/h3>\n<p>AI \uac00\uc774\ub4dc\ub97c \uc0ac\uc6a9\ud558\uba74 \ub204\uad6c\ub098 \uc548\uc804\ud558\uac8c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc220\uc774\ub098 \ucf54\ub529 \uc9c0\uc2dd\uc740 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<br \/>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud55c \ubc88 \uad6c\ucd95\uc73c\ub85c \ubaa8\ub4e0 \uacf3\uc5d0 \uc0ac\uc6a9<\/h3>\n<p>\ud55c \ubc88 \uad6c\ucd95\ud55c \ud6c4 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \ucf54\ud30c\uc77c\ub7ff \ub4f1 \ub2e4\uc591\ud55c \uacf3\uc5d0 \ubc30\ud3ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uac04\uacfc \ub178\ub825\uc744 \uc808\uc57d\ud558\uace0, \ubaa8\ub4e0 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \uc77c\uad00\uc131\uc774 \uc720\uc9c0\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ub354 \ube60\ub974\uace0 \uc27d\uac8c AI \ubc30\ud3ec<\/h3>\n<p>\ud504\ub85c\uc138\uc2a4 \ubb38\uc11c, \uacfc\uac70 \uc0c1\ud638\uc791\uc6a9, \uc790\uc5f0\uc5b4 \ud504\ub86c\ud504\ud2b8 \ub4f1\uc744 \uae30\ubc18\uc73c\ub85c \uc0c8\ub85c\uc6b4 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \uc790\ub3d9\uc73c\ub85c \uc0dd\uc131\ud558\uace0 \ube60\ub974\uac8c \ubc30\ud3ec\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc548\uc804\uc131 \ubc0f \ube0c\ub79c\ub4dc \uc815\uccb4\uc131 \uc720\uc9c0<\/h3>\n<p>\ub0b4\uc7a5\ub41c \uac00\ub4dc\ub808\uc77c\uc744 \ud1b5\ud574 \uc704\ud5d8\uc744 \uc904\uc774\uace0, \ubaa8\ub4e0 AI \uc0c1\ud638\uc791\uc6a9\uc774 \uc801\uc808\ud558\uba70, \ube0c\ub79c\ub4dc \uae30\uc900 \ubc0f \uae30\ub300\uce58\uc5d0 \ubd80\ud569\ud558\ub3c4\ub85d \ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;578188&#8243; alignment=&#8221;right&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">AI \uad6c\ucd95\uacfc \uc2e4\ud589\uc744 \ud55c \uacf3\uc5d0\uc11c \uac04\ud3b8\ud558\uac8c \ud558\uc138\uc694<\/h2>\n<p>Genesys Cloud \ud50c\ub7ab\ud3fc\uc740 AI\ub97c \ud65c\uc6a9\ud574 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc190\uc27d\uac8c \uad6c\ucd95\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. Genesys Cloud AI \uc2a4\ud29c\ub514\uc624\ub97c \ud1b5\ud574 \uc548\uc804\ud55c \ub2e8\uc77c \ud658\uacbd\uc5d0\uc11c AI \uae30\ubc18 \uc0c1\ud638\uc791\uc6a9\uc744 \uc0dd\uc131\ud558\uace0, \ud14c\uc2a4\ud2b8\ud558\uace0, \ubc30\ud3ec\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"h1\">42%<\/p>\n<p>CX \ub9ac\ub354\uc758 42%\uac00 &#8216;AI \ud65c\uc6a9\uc744 \ud1b5\ud55c \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120&#8217;\uc744 \uc804\ub7b5\uc801 \uc6b0\uc120\uc21c\uc704\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\">&#8220;\uace0\uac1d \uacbd\ud5d8 \ud604\ud669&#8221;, Genesys, 2025\ub144<\/a>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1750435116160{background-image: url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_background-2025.jpg?id=578125) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\ub2e8\uc77c \uc2a4\ud29c\ub514\uc624, \ubb34\ud55c \uc0ac\uc6a9 \uc0ac\ub840<\/h2>\n<p>Genesys Cloud AI \uc2a4\ud29c\ub514\uc624\ub85c \uadf8 \uc5b4\ub5a4 \uc0ac\uc6a9 \uc0ac\ub840\uc5d0\ub3c4 \uc801\ud569\ud55c AI\ub97c \uc190\uc27d\uac8c \uad6c\ucd95\ud558\uc138\uc694. \uc9c1\uad00\uc801\uc778 \uc124\uacc4\ubd80\ud130 \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \uac70\ubc84\ub10c\uc2a4\uae4c\uc9c0, AI \uae30\ubc18 \uacbd\ud5d8\uc744 \ub9cc\ub4e4\uace0, \uad00\ub9ac\ud558\uace0, \ud655\uc7a5\ud558\ub294 \ub370 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ubc31\uc9c0 \uc0c1\ud0dc\uc5d0\uc11c \uc2dc\uc791\ud558\uac70\ub098 \ud234\uc744 \uc804\ud658\ud560 \ud544\uc694 \uc5c6\uc774 \ub354 \ube60\ub974\uace0, \ub354 \uc2a4\ub9c8\ud2b8\ud558\uac8c AI\ub97c \uad6c\ud604\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac \uc0dd\uc131 \uac04\uc18c\ud654<\/h3>\n<p>\ubcf5\uc7a1\ud55c \uc591\uc2dd \uc5c6\uc774 \uae54\ub054\ud55c \ub2e8\uc77c \ud398\uc774\uc9c0 \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c AI \uac00\uc774\ub4dc\ub97c \uc0ac\uc6a9\ud574 \uac15\ub825\ud55c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubd88\ud544\uc694\ud55c \uc694\uc18c\ub098 \ucf54\ub4dc \uc791\uc131 \uc5c6\uc774 \ube60\ub974\uac8c \ub514\uc790\uc778\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uac70\ubc84\ub10c\uc2a4 \uae30\ubc18\uc758 \ud601\uc2e0<\/h3>\n<p>\uc5d4\ud130\ud504\ub77c\uc774\uc988\uc6a9\uc73c\ub85c \uc124\uacc4\ub41c \ubcf4\uc548, \uaddc\uc815 \uc900\uc218, \ube0c\ub79c\ub4dc \ud45c\uc900\uc744 \uc644\ubcbd\ud558\uac8c \uc81c\uc5b4\ud558\uba74\uc11c, \uc0dd\uc131\ud615 AI\ub97c \ub300\uaddc\ubaa8\ub85c \uc2e4\ud5d8\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ub300\uaddc\ubaa8\ub85c \uc190\uc27d\uac8c \ubc30\ud3ec<\/h3>\n<p>\ud55c \ubc88 \uad6c\ucd95\ud558\uba74 \uc774\ud6c4 \ub2e4\uc591\ud55c \ucc44\ub110 \ubc0f \uc0ac\uc6a9 \uc0ac\ub840\uc5d0 \ubc30\ud3ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ubc0f \uc9c1\uc6d0\uc744 \ub300\uc0c1\uc73c\ub85c \ud558\ub294 \ub2e4\uc591\ud55c \uc0ac\uc6a9 \uc0ac\ub840\ub85c \uc190\uc27d\uac8c \ud655\uc7a5\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ubaa8\ub4e0 \ud300\uc744 \uc704\ud55c AI<\/h3>\n<p>\uc6b4\uc601, CX, IT \ub4f1 \ubaa8\ub4e0 \ubd80\uc11c\uc758 \ubaa8\ub4e0 \uad6c\uc131\uc6d0\uc774 AI\ub97c \uc0dd\uc131 \ubc0f \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uad00\uc801\uc778 \ud234\uacfc AI \uac00\uc774\ub4dc\ub97c \uc0ac\uc6a9\ud558\uc5ec \ucf54\ub4dc \uc791\uc131 \uc5c6\uc774 \uc9c1\uc811 AI\ub97c \ub9cc\ub4e4\uc5b4 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Genesys Cloud\uc5d0 \uae30\ubcf8 \ud1b5\ud569<\/h3>\n<p>Genesys Cloud AI \uc2a4\ud29c\ub514\uc624\uc640 AI \uac00\uc774\ub4dc\ub294 Genesys Cloud \ud50c\ub7ab\ud3fc\uc5d0 \uae30\ubcf8\uc73c\ub85c \ub0b4\uc7a5\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc874 CX\ub97c \uac15\ud654\ud558\uba70, \ub3c4\uc785 \uccab\ub0a0\ubd80\ud130 \uc6d0\ud65c\ud558\uac8c \uc791\ub3d9\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc6d0\ud65c\ud55c \uc791\uc5c5 \uc870\uc815<\/h3>\n<p>\uc870\uc9c1\uc758 \ubaa8\ub4e0 \uc601\uc5ed\uc774 \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d9\uc77c\ud55c \uc218\uc900\uc758 \uc5ed\ub7c9\uc744 \uac16\ucd94\ub3c4\ub85d \ud569\ub2c8\ub2e4. AI\uac00 \uc8fc\ub3c4\ud558\ub4e0 \uc0c1\ub2f4\uc0ac\uac00 \uc8fc\ub3c4\ud558\ub4e0, \uace0\uac1d\uc5d0\uac8c \uc5b8\uc81c\ub098 \uc77c\uad00\ub41c \ube0c\ub79c\ub4dc \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Genesys\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-end\"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">AI \ubc0f \uc790\ub3d9\ud654<\/h3><p>\ucc57\ubd07 \uc9c0\uc6d0, \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8 \ub4f1\uc73c\ub85c \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\uc2dc\ud0a4\uace0 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3><p>AI \uae30\ubc18 \ubd07\uc73c\ub85c \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uc138\uc694. \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0, \uc778\uac04 \uc0c1\ub2f4\uc0ac\ucc98\ub7fc \ud589\ub3d9\ud558\uba70, \uc5b8\uc81c\ub098 \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/copilots\"><div class=\"card-body\"><h3 class=\"h5\">\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff (Agent Copilot)<\/h3><p>\uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc2e4\uc2dc\uac04 AI \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc5ec \uc778\ud130\ub799\uc158\uc758 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">\uc5c5\ubb34 \uc790\ub3d9\ud654<\/h3><p>\uc815\ud655\ud558\uace0 \uc77c\uad00\ub41c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubc31\uc624\ud53c\uc2a4 \uc804\uccb4\uc5d0\uc11c \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \uae30\ubc18 \uc6f9 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \ucc28\uc120\uc758 \uc81c\uc548 \ub610\ub294 \ub9ac\uc18c\uc2a4\uac00 \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uace0\uac1d\uacfc \uc628\ub77c\uc778\uc5d0\uc11c \ud6a8\uc728\uc801\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automated-routing\"><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \ub77c\uc6b0\ud305<\/h3><p>\uc2e4\uc2dc\uac04\uc73c\ub85c AI\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc744 \ucd5c\uc0c1\uc758 \uc11c\ube44\uc2a4\uc640 KPI \ub2ec\uc131\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \uc9c1\uc6d0\uacfc \ub9e4\uce6d\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d<\/h3><p>\ud14d\uc2a4\ud2b8 \ubc0f \uc74c\uc131 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc8fc\uc694 \uc774\ubca4\ud2b8\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \ub610\ud55c \uaddc\uc815 \uc900\uc218\ub97c \ubcf4\uc7a5\ud558\uba70 \uad50\uc721 \uae30\ud68c\ub97c \ud30c\uc545\ud558\ub294 \ub4f1\uc758 \uc791\uc5c5\uc744 \uc218\ud589\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc9c0\uc2dd \uad00\ub9ac \ub3c4\uad6c<\/h3><p>AI \uae30\ubc18 \uc9c0\uc2dd \uad00\ub9ac \ud234\ub85c \ud56d\uc0c1 \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys Cloud AI \uc2a4\ud29c\ub514\uc624 \ubc0f AI \uac00\uc774\ub4dc\uc5d0 \ub300\ud574 \ub354 \uc54c\uc544\ubcf4\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-article\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/10-ways-ai-improves-customer-experience\" target=\"_blank\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset default-thumb\"><img decoding=\"async\" class=\"rounded\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Web article<\/p><h3 class=\"item-title\">AI\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 10\uac00\uc9c0 \ubc29\ubc95<\/h3><p class=\"brief-desc text-20 mb-0\">\uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\uc5d0\uc11c \ud328\ud134 \ub9e4\uce6d\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, 10\uac00\uc9c0 AI\uac00 \ucee8\ud0dd\uc13c\ud130\uc758 \uace0\uac1d \uacbd\ud5d8\uc758 \uac1c\uc778\ud654\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-events\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/events\/genesys-industry-virtual-2022\" target=\"_blank\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Event<\/p><h3 class=\"item-title h6\">\uae08\uc735 \ubc0f \ub9ac\ud14c\uc77c \uc0b0\uc5c5\uc744 \uc704\ud55c \uace0\uac1d \uacbd\ud5d8 \uc628\ub77c\uc778 \ucee8\ud37c\ub7f0\uc2a4 2022<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-page\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featuredicon-purecloud.svg\" height=\"48\" width=\"48\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/webinars\/genesys-cloud-cx-demo-2022\" target=\"_blank\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-demo.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">\uace0\uac1d \uacbd\ud5d8 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uc704\ud55c \uc62c\uc778\uc6d0 \ucef4\ud3ec\uc800\ube14 CX \ud50c\ub7ab\ud3fc \uc18c\uac1c\uc640 Genesys Cloud \ub370\ubaa8 \uc2dc\uc5f0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-white&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row el_class=&#8221;forced-modern&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-glass centered cta-text-start  vc_custom_1750440353536\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  style=\"--ob-bg-mobile:url(https:\/\/www.genesys.com\/media\/agentic-AI_capability_CTA-block_mobile-2025.jpg);\"  href=\"#getStartedBox\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-4\"><div class=\"content-container\"><h2>Genesys Cloud AI \uc2a4\ud29c\ub514\uc624\ub85c CX\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ubc29\ubc95<\/h2>\n<p class=\"d-none d-lg-block\">\uc9c0\uae08 \ubc14\ub85c \ub370\ubaa8\ub97c \uc2e0\uccad\ud574 \ubcf4\uc138\uc694. \ucf54\ub529 \uacbd\ud5d8\uc5d0 \uc0c1\uad00\uc5c6\uc774, \ub204\uad6c\ub098 \ud55c \uacf3\uc5d0\uc11c AI \uae30\ubc18 \uacbd\ud5d8\uc744 \uc27d\uac8c \uc124\uacc4, \ud14c\uc2a4\ud2b8, \ubc30\ud3ec\ud558\ub294 \ubc29\ubc95\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub300\uaddc\ubaa8 \ud655\uc7a5\uc5d0 \ud544\uc694\ud55c \ud1b5\uc81c\ub825\uacfc \uc77c\uad00\uc131\uc744 \uc720\uc9c0\ud558\uba70 \ubaa8\ub4e0 \uc791\uc5c5\uc744 \uc6d0\ud65c\ud558\uac8c \uc218\ud589\ud558\uc138\uc694.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\uc2dc\uc791\ud558\uae30<\/div><\/div><\/div><\/div><\/a><style type='text\/css'>\r .forced-modern .component-cta-block .card-body { padding: 1rem 2.5rem; }\r <\/style>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>AI \uc2a4\ud29c\ub514\uc624 \uad00\ub828 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud AI \uc2a4\ud29c\ub514\uc624\ub294 \uae30\uc5c5\uc5d0 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc774 \ub418\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud AI \uc2a4\ud29c\ub514\uc624\ub294 \uae30\uc5c5\uc774 \uc9c0\uc2dd, \uc815\ucc45, \ud504\ub85c\uc138\uc2a4\ub97c \uc9c0\ub2a5\uc801\uc778 AI \uae30\ubc18 \uc2e4\ud589\uc73c\ub85c \uc804\ud658\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ub300\uaddc\ubaa8\ub85c \uc790\ub3d9\ud654 \ubc0f \uac15\ud654\ud558\uace0, \uc804\ubb38\uc801\uc778 \uae30\uc220 \uc9c0\uc2dd \uc5c6\uc774\ub3c4 \uba85\ud655\uc131, \uc81c\uc5b4\ub825, \ube60\ub978 \uc2e4\ud589 \uc18d\ub3c4\ub97c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud AI \uac00\uc774\ub4dc\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud\uc5d0\uc11c \uc0c1\ub2f4\uc0ac \uc2e4\ud589\uc758 \ud575\uc2ec \uad6c\uc131 \uc694\uc18c\uc778 AI \uac00\uc774\ub4dc\ub294 \ud2b9\uc815 \uace0\uac1d \ub610\ub294 \uc9c1\uc6d0\uc758 \uc758\ub3c4\ub97c \ucda9\uc871\ud558\ub3c4\ub85d \uc124\uacc4\ub41c \uad6c\uc870\ud654\ub41c AI \uc2e4\ud589 \uba85\ub839\uc5b4\uc785\ub2c8\ub2e4. \ucd94\ub860\uacfc \uc758\uc0ac\uacb0\uc815\uc744 \uc704\ud55c \ub2e8\uacc4\ubcc4 \ub17c\ub9ac\uc758 \uc2e0\ub8b0\uc131\uacfc \uc0dd\uc131\ud615 AI\uc758 \uc720\uc5f0\uc131\uc744 \uacb0\ud569\ud558\uc5ec, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc640 \ucf54\ud30c\uc77c\ub7ff \ubaa8\ub450\uac00 \uc77c\uad00\ub418\uace0, \ud1b5\uc81c \uac00\ub2a5\ud558\uba70, \uc758\ub3c4\uc5d0 \ubd80\ud569\ud558\ub294 \ud589\ub3d9\uc744 \ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI \uac00\uc774\ub4dc\ub294 \ub204\uad6c\ub97c \uc704\ud55c \uac83\uc778\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI \uac00\uc774\ub4dc\ub294 \uace0\uac1d \uacbd\ud5d8 \ud300, CX \uc6b4\uc601 \ud300, \ucf54\ub529 \uacbd\ud5d8\uc774 \ubd80\uc871\ud55c \ubd07 \ub514\uc790\uc774\ub108\ub97c \uc704\ud574 \uac1c\ubc1c\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uac1c\ubc1c\uc790\ub098 IT \ubd80\uc11c\uc5d0 \uc758\uc874\ud558\uc9c0 \uc54a\uace0\ub3c4 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \uad6c\ucd95, \ud14c\uc2a4\ud2b8, \ubc30\ud3ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI \uac00\uc774\ub4dc\ub294 \uc0dd\uc131\ud615 AI\ub97c \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud558\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI \uac00\uc774\ub4dc\ub294 \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM) \uae30\ubc18\uc758 \uc790\uc5f0\uc5b4 \ucc98\ub9ac\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc0ac\uc6a9\uc790 \ud504\ub86c\ud504\ud2b8\uc640 \ubb38\uc11c\ub97c \ud574\uc11d\ud558\uace0, \uc758\ub3c4, \uc2ac\ub86f, \ub300\ud654 \ub17c\ub9ac\ub97c \ud3ec\ud568\ud55c \uc644\uc804\ud55c \uc5d0\uc774\uc804\ud2f1 \ud750\ub984\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4. \ub610\ud55c \uc0dd\uc131\ud615 AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \ucf58\ud150\uce20 \ud488\uc9c8\uacfc \uad00\ub828\uc131\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI \uac00\uc774\ub4dc\uc5d0\uc11c \uc0dd\uc131\ub41c AI \ucd9c\ub825\uc744 \ub9de\ucda4 \uc124\uc815\ud560 \uc218 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uadf8\ub807\uc2b5\ub2c8\ub2e4. AI \uac00\uc774\ub4dc\uc5d0\uc11c \uc0dd\uc131\ub41c AI \uc2e4\ud589 \ud30c\uc77c\uc740 Genesys Cloud \ub0b4\uc5d0\uc11c \ud3b8\uc9d1 \uac00\ub2a5\ud558\uba70, \uac8c\uc2dc\ud558\uae30 \uc804\uc5d0 \uba54\uc2dc\uc9c0, \ub85c\uc9c1 \ubc0f \ubc31\uc5d4\ub4dc \ud1b5\ud569\uc744 \uc5c5\ub370\uc774\ud2b8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc5ec\ub7ec AI \uac00\uc774\ub4dc\ub97c \ud558\ub098\uc758 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub85c \uacb0\ud569\ud560 \uc218 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uadf8\ub807\uc2b5\ub2c8\ub2e4. AI \uac00\uc774\ub4dc\ub294 \ub2e8\uc77c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ub0b4\uc5d0\uc11c \uacb0\ud569\ud560 \uc218 \uc788\ub294 \ubaa8\ub4c8\uc2dd \ubd07 \ud50c\ub85c\uc6b0\ub97c \uc0dd\uc131\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uac01 \uac00\uc774\ub4dc\ub294 \ubcf4\ud1b5 \uc8fc\ubb38 \ucd94\uc801, \ube44\ubc00\ubc88\ud638 \uc7ac\uc124\uc815, \uc0c1\ub2f4 \uc608\uc57d \ub4f1 \ud2b9\uc815 \uc0ac\uc6a9 \uc0ac\ub840\ub97c \ub2e4\ub8e8\uba70, \uc774\ub7ec\ud55c \ud50c\ub85c\uc6b0\ub97c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \uc804\uccb4 \uad6c\uc131\uc5d0 \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ub9de\ucda4\ud615 \ub300\ud654 \uc694\uc57d\uc774\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub9de\ucda4\ud615 \ub300\ud654 \uc694\uc57d\uc740 AI\uac00 \uc0dd\uc131\ud55c \u2018\uc0c1\ud638\uc791\uc6a9 \ud6c4 \uc694\uc57d\u2019\uc73c\ub85c, \uad00\ub9ac\uc790\uac00 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c, \uc791\uc131 \ud45c\uc900, \uc6b4\uc601 \uc6b0\uc120\uc21c\uc704\uc5d0 \ub9de\uac8c \ub9de\ucda4 \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uc694\uc57d\uc740 \uac00\uc7a5 \uad00\ub828\uc131 \ub192\uc740 \uc138\ubd80\uc0ac\ud56d\uc744 \ud3ec\ud568\ud558\uba74\uc11c \uc77c\uad00\uc131\uacfc \uaddc\uc815 \uc900\uc218\ub97c \uc720\uc9c0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI\uac00 \uc791\uc131\ud55c \uc694\uc57d\uc744 \uc5b4\ub5bb\uac8c \ub9de\ucda4 \uc124\uc815\ud560 \uc218 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub9de\ucda4\ud615 \ub300\ud654 \uc694\uc57d\uc744 \uc704\ud574, Genesys Cloud AI \uc2a4\ud29c\ub514\uc624\uc5d0\uc11c \ub2e4\uc74c\uc744 \uc815\uc758\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\ube0c\ub79c\ub4dc\uc5d0 \uc5b4\uc6b8\ub9ac\ub294 \uae00\uc4f0\uae30 \uc2a4\ud0c0\uc77c\uacfc \ud1a4<\/li>\n<li>\uad6c\uc870 \ubc0f \ub0b4\uc6a9\uc758 \ucd08\uc810(\uc608: \uc5f0\ub77d \uc0ac\uc720, \ud574\uacb0 \ub2e8\uacc4, \uc8fc\uc694 \uc870\uce58 \ub4f1)<\/li>\n<li>\ube44\uc988\ub2c8\uc2a4 \ud2b9\ud654 \ub370\uc774\ud130(\ub0a0\uc9dc \ub4f1) \ubc0f \uace0\uac1d \uc778\uc0ac\uc774\ud2b8(\uc608: \uc0c1\ub2f4\uc0ac\uc758 \uc5c5\uc140\ub9c1, \uace0\uac1d \uc778\uc0ac, \uc2e0\uc6d0 \ud655\uc778 \ub4f1)<\/li>\n<li>\uac1c\uc778 \uc2dd\ubcc4 \uc815\ubcf4(PII) \uc0ad\uc81c \uc5ec\ubd80<\/li>\n<\/ul>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;video-play-right&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-md-offset-1 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;] \uc5d0\uc774\uc804\ud2f1 AI Genesys Cloud AI \uc2a4\ud29c\ub514\uc624 \ubaa8\ub4e0 \uad6c\uc131\uc6d0\uc774 \uc548\uc804\ud558\uace0 \ud1b5\ud569\ub41c \ub2e8\uc77c \uc791\uc5c5 \uacf5\uac04\uc5d0\uc11c \ucf54\ud30c\uc77c\ub7ff, \uc790\ub3d9\ud654\ub41c \uacbd\ud5d8 \ub4f1\uc744 \uc9c0\uc6d0\ud558\ub294 AI\ub97c \uc9c1\uc811 \uad6c\ucd95, \uc124\uc815, \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; 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