{"id":574855,"date":"2025-05-29T21:47:57","date_gmt":"2025-05-30T04:47:57","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%ec%95%84%ec%9b%83%eb%b0%94%ec%9a%b4%eb%93%9c"},"modified":"2025-05-29T21:52:40","modified_gmt":"2025-05-30T04:52:40","slug":"outbound","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/outbound","title":{"rendered":"\uc544\uc6c3\ubc14\uc6b4\ub4dc"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1711001258411{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc544\uc6c3\ubc14\uc6b4\ub4dc \ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c<br \/>\n\uc120\uc81c\uc801\uc73c\ub85c \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad\ud558\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;400695&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\ubaa8\ub4e0 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uac00\uce58 \uc788\uac8c<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  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\ub77c\uc6b0\ud305\ud569\ub2c8\ub2e4.\u00a0 \uc815\uad50\ud55c \uc54c\uace0\ub9ac\uc998\uc774 \uc0c1\ub2f4\uc0ac \ud65c\uc6a9\uc744 \uadf9\ub300\ud654\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac \uc2a4\ud06c\ub9bd\ud2b8\ub294 \ud1b5\ud654 \ubc0f \ucea0\ud398\uc778 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ucf1c \uc90d\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \uaddc\uc81c \uc900\uc218<\/h3>\n<p>\ubaa8\ub4e0 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc774 \uc9c0\uc5ed \ubc0f \uad6d\uc81c \ubc95\uaddc\ub97c \uc900\uc218\ud558\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \uc774\ub294 \ube44\uc988\ub2c8\uc2a4\ub97c \ubcf4\ud638\ud558\uace0 \ucd5c\uc0c1\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d\uc758 \uc0c1\ud669\uc5d0 \ub9de\ub294 \uc778\ud130\ub799\uc158<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_single_image image=&#8221;473639&#8243; alignment=&#8221;center&#8221; si_max_width=&#8221;820px&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\uc140\ud504 \uc11c\ube44\uc2a4 \ucea0\ud398\uc778<\/h3>\n<p>\uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ubc18 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucea0\ud398\uc778\uc73c\ub85c \uc544\uc6c3\ub9ac\uce58 \uc804\ub7b5\uc758 \uc0dd\uc0b0\uc131\uacfc \ube44\uc6a9 \ud6a8\uc728\uc131\uc744 \ub192\uc785\ub2c8\ub2e4. \uc800\ube44\uc6a9 \ucc44\ub110\uc744 \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138\uc6a9 \uc140\ud504 \uc11c\ube44\uc2a4 \ubd07\uacfc \uacb0\ud569\ud558\uc5ec \ud6a8\uc728\uc131\uc744 \uadf9\ub300\ud654\ud558\uc2ed\uc2dc\uc624.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\uc120\uc81c\uc801 \uc54c\ub9bc<\/h3>\n<p>\uc0c1\ub2f4\uc0ac\uac00 \uc804\uc1a1 \ubc84\ud2bc\uc744 \ub204\ub974\uc9c0 \uc54a\uace0\ub3c4 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac \uc5c6\ub294 \uc778\ud130\ub799\uc158\uc744 \ud1b5\ud574 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud558\ub294 \ub3d9\uc2dc\uc5d0, \uc911\uc694\ud55c \uc54c\ub9bc\uc744 \uace0\uac1d\uc774 \uc990\uaca8 \ucc3e\ub294 \ucc44\ub110\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\uc900\uc218 \uc0ac\ud56d \uac04\uc18c\ud654<\/h3>\n<p>\ubcc0\ud654\ud558\ub294 \uaddc\uc81c \uc694\uad6c \uc0ac\ud56d\uacfc \ube44\uc988\ub2c8\uc2a4 \uc815\ucc45\uc744 \ucda9\uc871\ud569\ub2c8\ub2e4. \uc0ac\uc6a9\uc790 \uce5c\ud654\uc801\uc774\uace0 \uc5ed\ud560 \uae30\ubc18\uc758 \uad00\ub9ac\uc790 \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud574 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucea0\ud398\uc778\uc744 \ube60\ub974\uac8c \uc0dd\uc131, \ubc30\ud3ec, \uc218\uc815, \ubaa8\ub2c8\ud130\ub9c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\uac04\ud3b8\ud55c \uc124\uacc4<\/h3>\n<p>\ucf5c\uc13c\ud130\uc758 \uc601\ud5a5\ub825\uacfc \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucea0\ud398\uc778\uc744 \uc124\uacc4\ud558\uc138\uc694. \ucea0\ud398\uc778 \ubaa9\ud45c, \uc0c1\ub2f4\uc0ac \uacfc\ubd80\ud558 \ub610\ub294 \uace0\uac1d \uc694\uad6c\uc5d0 \ub530\ub77c \ud750\ub984\uc744 \uad6c\uc131\ud558\uc5ec \ucea0\ud398\uc778 \ud6a8\uacfc\ub97c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\ub514\uc9c0\ud138 \ubc0f \uc74c\uc131 \ucea0\ud398\uc778<\/h3>\n<p>\uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0 \uc911\uc694\ud55c \uc2dc\uae30\uc801 \uc54c\ub9bc\uc744 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\ub85c \uc804\ub2ec\ud569\ub2c8\ub2e4. \uac01 \uc720\ud615\uc758 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc5d0 \uc801\ud569\ud55c \ucc44\ub110\uc744 \uc120\ud0dd\ud558\uba74 \ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\ud1b5\ud569 \ubd84\uc11d<\/h3>\n<p>\ubaa8\ub4e0 \ucc44\ub110\uc758 \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \uc0c1\uc138 \ubd84\uc11d\uc744 \ub2e8\uc77c \uc131\uacfc \ubdf0\uc5d0\uc11c \ud655\uc778\ud558\uc138\uc694. \uc544\uc6c3\ubc14\uc6b4\ub4dc \ubc0f \uc778\ubc14\uc6b4\ub4dc \ud1b5\ud654\uac00 \ud558\ub098\uc758 \ubcf4\uace0\uc11c\uc5d0 \ud1b5\ud569\ub418\uc5b4 \ub354 \uae4a\uc774 \uc788\ub294 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\uc18c\ud504\ud2b8\uc6e8\uc5b4 \uae30\ubc18 \uc778\uc99d<\/h3>\n<p>\uc678\ubd80 \uc2dc\uc2a4\ud15c\uc5d0 \ub300\ud574 \uc790\ub3d9 \uc0ac\uc804 \ud1b5\ud654 \ud655\uc778\uc744 \uc218\ud589\ud558\uc5ec \uc5f0\ub77d\ub960\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \uc5c5\uacc4 \ucd5c\uace0\uc758 \uc74c\uc131 \uc778\uc1c4 \uae30\uc220\uc740 \uc790\ub3d9 \uc751\ub2f5\uae30, \ud329\uc2a4 \uc2e0\ud638 \ubc0f \uc2e4\uc2dc\uac04 \uc0ac\ub78c\uc744 \uc815\ud655\ud558\uac8c \uac10\uc9c0\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\uace0\uae09 \ubaa9\ub85d \uad00\ub9ac<\/h3>\n<p><a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\" target=\"_blank\" rel=\"noopener\">AppFoundry\u00ae \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4<\/a>\uc5d0\uc11c \ub2e4\uc591\ud55c \uc571\uc744 \uc2e0\uc18d\ud558\uac8c \uc5f0\ub3d9\ud558\uc5ec \ucc38\uc5ec\ub3c4 \ubc0f \uaddc\uc81c \uc900\uc218 \ub2a5\ub825\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uace0\uae09 \ub9ac\uc2a4\ud2b8 \uad00\ub9ac \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\uc624\ud508 API\ub85c \ub9de\ucda4\ud654<\/h3>\n<p>\uc624\ud508 API\ub97c \ud1b5\ud574 \uc11c\ub4dc\ud30c\ud2f0 \ud1b5\ud569\uc744 \uac04\uc18c\ud654\ud558\uc138\uc694. IT \ubd80\uc11c\uc758 \ub3c4\uc6c0 \uc5c6\uc774 CRM \uc2dc\uc2a4\ud15c\uc744 \ud3ec\ud568\ud55c \uc0ac\uc804 \uad6c\ucd95\ub41c \uc571\uacfc \uc778\ud130\uadf8\ub808\uc774\uc158\uc744 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc5d0 \ucd94\uac00\ud558\uba74 \ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-10&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" style=\"max-width: 175px;\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 175px) 100vw, 175px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p>2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service<\/p>\n<p class=\"h5 text-balance\">Gartner named Genesys a Leader for the 11th consecutive year<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Get the Gartner report<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start thumbnail  chevron-only  \" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"490\" height=\"337\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/How-can-I-help-you-Beautiful-call-center-workers-in-headphones-are-working-at-modern-office.jpg\" alt=\"How can I help you Beautiful call center workers in headphones are working at modern office\" ><\/div><div class=\"card-body\"><p class=\"font-swb h5\"><strong>82%<\/strong><\/p>\n<p>\uc804 \uc138\uacc4 \uc18c\ube44\uc790\ub294 \ud68c\uc0ac\uc758 \uc131\uacfc\uac00 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \ub2ec\ub824 \uc788\ub2e4\uace0 \ubbff\uc2b5\ub2c8\ub2e4.<br \/>\nGenesys, \u201c\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c\u201d 2025<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<h2 class=\"h3 font-swb\">\ucd5c\uc801\ud654\ub41c \ud0c0\uac9f\ud305\uc73c\ub85c \uc131\uacf5\uc801\uc778 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucea0\ud398\uc778 \uc2e4\ud589<\/h2>\n<p>\uc131\uacf5\uc801\uc778 \ucea0\ud398\uc778\uc740 \ub2e8\uc21c\ud788 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ub2e4\uc774\uc5bc\ub7ec \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc5d0 \ubc88\ud638\ub97c \uc5c5\ub85c\ub4dc\ud558\ub294 \uac83 \uc774\uc0c1\uc744 \ud544\uc694\ub85c \ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc2dc\uae30\uc801\uc808\ud558\uace0 \uac1c\uc778\ud654\ub41c \ub9e5\ub77d\uc758 \uc18c\ud1b5\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. Genesys\ub97c \ud1b5\ud574 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucea0\ud398\uc778\uc744 \uc9c0\ub2a5\uc801\uc73c\ub85c \ud65c\uc6a9\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4\ub97c \uac1c\uc120\ud558\uc138\uc694.<\/p>\n<p>\uc801\uc808\ud55c \uc21c\uac04\uc5d0 \uc801\ud569\ud55c \ucc44\ub110\ub85c \uad00\ub828 \uc788\uace0 \uc2dc\uae30\uc801\uc808\ud55c \uc815\ubcf4\ub97c \uc120\uc81c\uc801\uc73c\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud1b5\ud654\ub7c9\uc744 \uc904\uc774\uace0 \uc911\uc694\ud55c \ube44\uc988\ub2c8\uc2a4 \uc9c0\ud45c\ub97c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ucea0\ud398\uc778\uc744 \uad00\ub9ac\ud558\uc5ec \uc218\uc775, \uace0\uac1d \ucda9\uc131\ub3c4 \ubc0f \uc0c1\ub2f4\uc6d0 \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uac15\ub825\ud55c \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc9c0\uc6d0\uc73c\ub85c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \uac1c\uc120<\/h2>\n<p>&nbsp;<\/p>\n<p style=\"text-align: center;\">\uace0\uac1d\uc758 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc120\ud638\ub3c4\ub294 \ud56d\uc0c1 \ubcc0\ud558\uae30\uc5d0 \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uac00 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c \uba54\uc2dc\uc9c0\ub97c \uae30\uc874 \ubc0f \uc7a0\uc7ac \uace0\uac1d\uc5d0\uac8c \ud6a8\uacfc\uc801\uc73c\ub85c \uc804\ub2ec\ud558\uc138\uc694.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110 \ud65c\uc6a9<\/h3>\n<p>\uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud574 \ud2b9\uc815 \uba54\uc2dc\uc9c0\ub97c \ubcf4\ub0b4\uc138\uc694. \uc608\ub97c \ub4e4\uc5b4, \ubb38\uc790\ub85c \uc57d\uc18d \uc54c\ub9bc\uc744 \ubcf4\ub0b4\uac70\ub098 \uc774\uba54\uc77c\ub85c \uccad\uad6c\uc11c\ub97c \uc804\uc1a1\ud558\ub294 \uac83\ucc98\ub7fc \ub2e4\uc591\ud55c \ucc44\ub110\uacfc \uba54\uc2dc\uc9c0 \uc720\ud615\uc744 \uc870\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ud654, \uc774\ubca4\ud2b8 \uae30\ubc18 \ubc0f \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc120\uc81c\uc801 \ub514\uc9c0\ud138 \ucea0\ud398\uc778\uc744 \ud3ec\ud568\ud55c \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc804\ub7b5\uc744 \uc9c0\uc6d0\ud558\uc138\uc694.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\ud558\ub098\uc758 \uc194\ub8e8\uc158\uc73c\ub85c \uc544\uc6c3\ubc14\uc6b4\ub4dc\uc640 \uc778\ubc14\uc6b4\ub4dc \ud574\uacb0<\/h3>\n<p>\uc774\ubbf8 \uc0ac\uc6a9 \uc911\uc778 \uace0\uac1d \uacbd\ud5d8(CX) \uc194\ub8e8\uc158\uacfc \ud568\uaed8 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 Genesys \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c \uc544\uc6c3\ubc14\uc6b4\ub4dc\ub97c \uc190\uc27d\uac8c \ucd94\uac00\ud558\uc138\uc694. \ucf5c\uc13c\ud130 \uc194\ub8e8\uc158 \uc804\ubc18\uc758 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uace0, \uc778\ubc14\uc6b4\ub4dc \ubc0f \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc6b4\uc601\uc744 \uacb0\ud569\ud558\uc5ec \uace0\uac1d \uc9c0\uc6d0\uacfc \uc0c1\ub2f4\uc6d0 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uc138\uc694. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc6d0, \ubd07 \ub610\ub294 \uc140\ud504 \uc11c\ube44\uc2a4 \uc911 \uace0\uac1d\uc5d0\uac8c \uac00\uc7a5 \uc801\ud569\ud55c \uc635\uc158\uc744 \uc120\ud0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"text-black h5\">\uc804\uccb4 \uace0\uac1d \ub77c\uc774\ud504\uc0ac\uc774\ud074 \uac1c\uc778\ud654<\/h3>\n<p>\uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \ud544\uc694\ub97c \uc608\uc0c1\ud558\uace0 \ucda9\uc871\uc2dc\ud0a4\ub294 \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ubaa9\ud45c\ub85c \ud558\uc138\uc694. \uc774\ub97c \ud1b5\ud574 \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0 \uc778\ubc14\uc6b4\ub4dc \ubcfc\ub968\uc744 \uc904\uc5ec \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\ub97c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815\uc744 \uc804\uccb4\uc801\uc73c\ub85c \ud30c\uc545\ud558\uc5ec \ud6a8\uacfc\uc801\uc778 \ucea0\ud398\uc778\uc744 \uc2dd\ubcc4\ud558\uace0, \uac00\uc7a5 \ud070 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\ub294 \uacf3\uc5d0 \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ubc30\ud3ec\ud558\uc138\uc694.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \uad00\ub9ac \uac04\uc18c\ud654<\/h3>\n<p>\ud574\ub2f9 \ubc95\ub960\uacfc \uaddc\uc815, \ud45c\uc900\uc744 \uc900\uc218\ud558\uc5ec \ubaa8\ub4e0 \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc778\ud130\ub799\uc158\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4\ub97c \uc548\uc804\ud558\uac8c \ubcf4\ud638\ud558\uc138\uc694. \uaddc\uc815 \uc900\uc218 \ud234\uc744 \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\ud558\uba74 \ubc18\ub300 \ubc0f \ub3d9\uc758 \ubaa9\ub85d, \ucee8\ud0dd \ud5c8\uc6a9 \ubaa9\ub85d, \ud734\ub300\ud3f0 \ubc88\ud638 \uc2dd\ubcc4, \uc720\uc120 vs. \ubaa8\ubc14\uc77c \ucc98\ub9ac \uc804\ub7b5 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc73c\uba70 \uac10\uc0ac \ubcf4\uace0\uc11c \uc791\uc131\ub3c4 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"\/customer-stories\/kiwibank\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.genesys.com\/media\/Kiwibank_Logo-circle.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-navy \"><blockquote class=\"ko-kr\"><p>Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc744 \ub3c4\uc785\ud55c \ud6c4, Kiwibank\ub294 \ub300\uae30 \uc2dc\uac04\uc744 290\ub9cc \ubd84 \uc904\uc774\uace0, \ud50c\ub7ab\ud3fc \ube44\uc6a9\uc744 \uc808\ubc18\uc73c\ub85c \uc904\uc600\uc73c\uba70, \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc0dd\uc0b0\uc131\uc744 94% \ud5a5\uc0c1\uc2dc\ucf30\uc2b5\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Emma Noble-Beasley, \ucee8\ud0dd\uc13c\ud130 GM, Kiwibank<\/p><div class=\"btn btn-primary\">\uace0\uac1d \uc0ac\ub840 \uc77d\uae30<\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"\/customer-stories\/round-room\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.genesys.com\/media\/Round-room_Logo-circle.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-navy \"><blockquote class=\"ko-kr\"><p>Genesys Cloud\uc758 \ud504\ub9ac\ubdf0 \ub2e4\uc774\uc5bc\ub7ec\ub97c \uc0ac\uc6a9\ud558\uba74 \uba54\uc2dc\uc9c0\ub97c \ub0a8\uae30\uae30 \uc704\ud574 \uc804\ud654\ub97c \uacc4\uc18d\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c\uc774 \uc790\ub3d9\uc73c\ub85c \uc74c\uc131 \uc0ac\uc11c\ud568\uc73c\ub85c \ub118\uc5b4\uac00\uae30 \uc9c1\uc804\uc5d0 \uac1c\uc785\ud558\uc5ec \uc0c1\ub2f4\uc0ac\ub97c \ub2e4\uc74c \ud1b5\ud654\ub85c \uc804\ud658\ud569\ub2c8\ub2e4. \uc774\ub294 \uc6b0\ub9ac\uc5d0\uac8c \ud070 \ubcc0\ud654\uc600\uc2b5\ub2c8\ub2e4. 10% \uc801\uc740 \uc0c1\ub2f4\uc6d0\uc73c\ub85c 20% \uc131\uacfc \uac1c\uc120\uc744 \uc774\ub8e8\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Ryan Ervin, \uc2dc\ub2c8\uc5b4 \ub514\ub809\ud130, Customers for Life, TCC Round Room<\/p><div class=\"btn btn-primary\">\uace0\uac1d \uc0ac\ub840 \uc77d\uae30<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-navy centered cta-text-end  vc_custom_1711429628056\"  href=\"\/ko-kr\/genesys-cloud\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"490\" height=\"258\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/GC-CX-CTA-IMG.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><h2 class=\"font-swb h4\">Genesys Cloud<\/h2>\n<p><strong>\uac15\ud654\ub41c \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/strong><br \/>\nGenesys Cloud \ud50c\ub7ab\ud3fc\uc740 \uace0\uac1d \uc911\uc2ec\uc758 \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc804\ub7b5\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc790\ub3d9 \ub2e4\uc774\uc5bc\ub7ec, \ucea0\ud398\uc778 \uad00\ub9ac, \uc120\uc81c \uc54c\ub9bc \ub4f1\uc744 \ud1b5\ud574 \uace0\uac1d\uacfc \ud6a8\uacfc\uc801\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130\uc640 AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uc778\ubc14\uc6b4\ub4dc\uc640 \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc0c1\ud638\uc791\uc6a9\uc744 \uc5f0\uacb0\ud558\uace0, \uc804\uccb4 \uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \ub77c\uc6b0\ud305\uacfc \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uac15\ud654\ud558\uc5ec \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uace0 \ube44\uc988\ub2c8\uc2a4 KPI\ub97c \uac00\uc18d\ud654\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys\ub85c \ud560 \uc218 \uc788\ub294 \ub354 \ub9ce\uc740 \uac83\ub4e4\uc744 \ud655\uc778\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automatic-call-distribution-acd\"><div class=\"card-body\"><h3 class=\"h5\">ACD<\/h3><p>\uc2a4\ud0ac \uae30\ubc18 \ub77c\uc6b0\ud305\uacfc \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305\uc73c\ub85c \ubaa8\ub4e0 \uace0\uac1d\uc774 \ub9e4\ubc88 \ucd5c\uc801\uc758 \uc9c0\uc6d0\uc744 \ubc1b\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">AI \ubc0f \uc790\ub3d9\ud654<\/h3><p>\ucc57\ubd07 \uc9c0\uc6d0, \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8 \ub4f1\uc73c\ub85c \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\uc2dc\ud0a4\uace0 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software\"><div class=\"card-body\"><h3 class=\"h5\">AI \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/h3><p>\uc120\ub3c4\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uae30\uc220\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud55c \ucc28\uc6d0 \ub04c\uc5b4\uc62c\ub9ac\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/interactive-voice-response-ivr\"><div class=\"card-body\"><h3 class=\"h5\">IVR<\/h3><p>Genesys \ucf5c\uc13c\ud130 IVR\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \ube44\uc988\ub2c8\uc2a4 \uc218\uc775\uc744 \ub192\uc774\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>\uc62c\uc778\uc6d0 \ub514\uc9c0\ud138 \uae30\ub2a5 \uc81c\ud488\uad70 \ub610\ub294 \uae30\uc5c5 \uc790\uccb4 \uc194\ub8e8\uc158\uc73c\ub85c \ud300\uc744 \uc9c0\uc6d0\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/reporting-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\ubd84\uc11d \ubc0f \ud1b5\uacc4<\/h3><p>\uc0ac\uc6a9\ud558\uae30 \uc26c\uc6b4 \ud234\uacfc \uad00\ub828\uc131 \uc788\ub294 \ub370\uc774\ud130\ub85c \ud300\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc138\uc694. \ucc44\ub110 \uac04 \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uc704\ud55c \uc778\ud130\ub799\uc158 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/h3><p>\uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uc720\uc6a9\ud55c \ub3c4\uad6c\uc640 \uc9c0\uc6d0, \uc131\uc7a5 \uae30\ud68c\ub97c \uc81c\uacf5\ud558\uc5ec \uc5c5\ubb34\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/voice-services\"><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \uc11c\ube44\uc2a4<\/h3><p>\uc804\ud654 \uae30\ubc18 \uc9c0\uc6d0\uc744 \uc120\ud638\ud558\ub294 \uace0\uac1d\uc744 \uc704\ud574 \uc5b8\uc81c\ub4e0 \ub300\uc751\ud558\uc138\uc694. \ube44\uc988\ub2c8\uc2a4\uc5d0 \ucd5c\uc801\ud654\ub41c \uc74c\uc131 \uc11c\ube44\uc2a4\ub97c \ub3c4\uc785\ud574 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601 \ud6a8\uc728\uacfc \uace0\uac1d \uacbd\ud5d8\uc744 \ub3d9\uc2dc\uc5d0 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/inbound\"><div class=\"card-body\"><h3 class=\"h5\">\uc778\ubc14\uc6b4\ub4dc<\/h3><p>\uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\uc640 \uc27d\uac8c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0 \uace0\uac1d \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/collaboration-tools\"><div class=\"card-body\"><h3 class=\"h5\">\ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5<\/h3><p>\ub2e8\uc77c \ud50c\ub7ab\ud3fc \ub610\ub294 \ud0c0\uc0ac \uc194\ub8e8\uc158 \ubaa8\ub450\uc5d0\uc11c \uc27d\uace0 \ud3b8\ub9ac\ud558\uac8c \ud611\uc5c5\ud558\uc138\uc694\r\n\r\n<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;no-gutters&#8221; disable_element=&#8221;yes&#8221;][vc_column]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 51.953125%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/cx-contact' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\uc804\uccb4 \uae30\ub2a5 \ud655\uc778\ud558\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; footer_form=&#8221;footer-form&#8221; flair=&#8221;%5B%5D&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"mb-2 h3\" style=\"text-align: center;\">\uc131\uacfc\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \uc544\uc6c3\ubc14\uc6b4\ub4dc \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/3-steps-of-workforce-engagement-modernization\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/employee_enagement_nguvu_blog.png\" height=\"1008\" width=\"1200\" alt=\"Employee enagement nguvu blog\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud604\ub300\ud654 3\ub2e8\uacc4 | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><p class=\"brief-desc text-20 mb-0\">\uc0c1\ub2f4\uc0ac\uc758 \uc778\ud130\ub799\uc158\uc744 \uc798 \uc0b4\ud3b4\ubcf4\uba74 \uace0\uac1d\uc774 \uc5ec\uc815\uc758 \uac01 \ub2e8\uacc4\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0, \ub290\ub07c\uace0,...<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/wem-checklist-get-the-most-out-of-your-workforce\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern-workforce-engagement-checklist-cover-ko.png\" height=\"655\" width=\"999\" alt=\"Modern workforce engagement checklist cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Checklist<\/p><h3 class=\"item-title h6\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uccb4\ud06c\ub9ac\uc2a4\ud2b8: \uc778\ub825\uc744 \ucd5c\ub300\ud55c \ud65c\uc6a9\ud558\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-workforce-planning\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern_wfe_cover_ko-2.png\" height=\"514\" width=\"970\" alt=\"Modern wfe cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Practical guide<\/p><h3 class=\"item-title h6\">\ubaa8\ub358 \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d \uc218\ub9bd - \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/its-time-to-rethink-the-employee-experience\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1095325490-scaled-e1665011050357.jpg\" height=\"462\" width=\"820\" alt=\"Busy colorful morning commute in hong kong\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \ub300\ud574 \ub2e4\uc2dc \ud55c \ubc88 \uc0dd\uac01\ud574 \ubcf4\uc544\uc57c \ud560 \ub54c\uc785\ub2c8\ub2e4. | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-navy&#8221; content_placement=&#8221;middle&#8221; el_id=&#8221;demo&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3 class=\"h4\">\uc544\uc6c3\ubc14\uc6b4\ub4dc \uc804\ub7b5 \uc7ac\uad6c\uc131<\/h3>\n<p>\ucea0\ud398\uc778 \ubbf8\ub9ac\ubcf4\uae30\ubd80\ud130 \uc120\ud638 \ucc44\ub110\uc5d0 \ub530\ub978 \uace0\uac1d \ud589\ub3d9 \uc608\uce21\uae4c\uc9c0, Genesys\uc758 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc194\ub8e8\uc158\uc774 \ubaa8\ub450 \uc218\ud589\ud569\ub2c8\ub2e4. \uc544\uc6c3\ubc14\uc6b4\ub4dc \uae30\ub2a5\uc73c\ub85c \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uc801\uadf9\uc801\uc73c\ub85c \uc18c\ud1b5\ud558\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694. \ucf5c\uc13c\ud130 \uc0c1\ub2f4\uc6d0\uc5d0\uac8c \ud6a8\uc728\uc131\uacfc \uc0dd\uc0b0\uc131\uc744 \ub192\uc77c \uc218 \uc788\ub294 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/574855\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/574855\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"480732\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n  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class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business 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