{"id":565252,"date":"2025-04-02T16:53:01","date_gmt":"2025-04-02T23:53:01","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%ea%b3%a0%ea%b0%9d-%ec%97%ac%ec%a0%95-%eb%b6%84%ec%84%9d"},"modified":"2025-05-13T19:10:11","modified_gmt":"2025-05-14T02:10:11","slug":"journey-analytics","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/journey-analytics","title":{"rendered":"\uace0\uac1d \uc5ec\uc815 \ubd84\uc11d"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1745190232629{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h1 class=\"h2\">\uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc73c\ub85c<br \/>\n\ucd5c\uc801\ud654\ub418\ub294 \uace0\uac1d \uacbd\ud5d8<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image align-center play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/B72XQQKRDew\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer-journey_video-thumbnail-grey.png\" alt=\"Customer journey video thumbnail grey\" width=\"880\" height=\"480\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uc634\ub2c8\ucc44\ub110 \uc5ec\uc815 \ubd84\uc11d\uc73c\ub85c \uace0\uac1d \ud589\ub3d9\uc744 \uce21\uc815\ud558\uace0 \ubaa8\ub2c8\ud130\ub9c1\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\ubd84\uc11d \uac00\ub2a5\ud55c \ub370\uc774\ud130\uc5d0 \ube60\ub974\uace0 \uc27d\uac8c \uc811\uadfc<\/h3>\n<p>\uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc744 \uc190\uc27d\uac8c \uc2dc\uc791\ud558\uc138\uc694. Genesys \uc774\ubca4\ud2b8 \ub370\uc774\ud130 \ud50c\ub7ab\ud3fc\uc740 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uc5ec \ud1b5\ud569 \ub370\uc774\ud130 \ubaa8\ub378\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4. <\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc5ec\uc815 \uc2dc\uac01\ud654\ub97c \ud1b5\ud55c \uc0c8\ub85c\uc6b4 \uc778\uc0ac\uc774\ud2b8 \ubc1c\uacac<\/h3>\n<p>\uace0\uac1d\uc758 \uc2e4\uc2dc\uac04 \uacbd\ud5d8\uc744 \uc9c1\uad00\uc801\uc73c\ub85c \ud30c\uc545\ud558\uc138\uc694. \uc5ec\uc815 \uc2dc\uac01\ud654\ub97c \ud1b5\ud574 \ub9c8\ucc30 \uc9c0\uc810\uacfc \uc694\uc778\uc744 \uc815\ud655\ud788 \ucc3e\uace0, \uac01 \uc5ec\uc815\uc774 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uce21\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud55c \uacbd\ud5d8 \ucd5c\uc801\ud654<\/h3>\n<p>\ub370\uc774\ud130 \uae30\ubc18 \uc2dc\uac01\ud654\ub97c \ud1b5\ud574 \ubcf4\ub2e4 \ub3d9\uc801\uc774\uace0 \uc785\uccb4\uc801\uc73c\ub85c \uc5ec\uc815\uc744 \ub9e4\ud551\ud558\uc138\uc694. \uace0\uac1d\uc774 \uc5ec\uc815 \uc911\uc5d0\uc11c \uacaa\ub294 \ubb38\uc81c\ub97c \ud30c\uc545\ud558\uace0 \uac04\uc18c\ud654 \ubc0f \ucd5c\uc801\ud654\uac00 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uc2e4\uc2dc\uac04\uc5d0 \uac00\uae4c\uc6b4 \uace0\uac1d \uacbd\ud5d8 \ubd84\uc11d<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_single_image image=&#8221;537227&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;overflow-hidden rounded border border-lgray&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-22\">\uc5ec\uc815 \ud750\ub984<\/h3>\n<p>\uace0\uac1d\uc774 \uccad\uad6c\uc11c \uacb0\uc81c, \uacc4\uc815 \uc815\ubcf4 \uc5c5\ub370\uc774\ud2b8 \ub4f1\uc744 \uc704\ud574 \uc8fc\ub85c \uc5b4\ub5a4 \uacbd\ub85c\ub97c \uac70\uce58\ub294 \uc9c0 \ud655\uc778\ud558\uc138\uc694. \ubd88\ud544\uc694\ud558\uac8c \ucc44\ub110\uc744 \uc804\ud658\ud558\uac70\ub098, \uac19\uc740 \uc791\uc5c5\uc744 \ubc18\ubcf5\ud558\uac70\ub098, \uc5ec\uc815\uc744 \uc644\uc804\ud788 \ud3ec\uae30\ud558\ub294 \uc9c0\uc810\uc744 \ud30c\uc545\ud558\uc5ec \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \ud574\ub2f9 \ud504\ub85c\uc138\uc2a4\ub97c \uc6d0\ud65c\ud558\uac8c \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-22\">\uc5ec\uc815 \ubd84\uc11d<\/h3>\n<p>\uc140\ud504 \uc11c\ube44\uc2a4, \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \ucc44\ub110 \ubaa8\ub450\uc5d0\uc11c \uace0\uac1d \uc5ec\uc815\uc744 \uc6d0\ud65c\ud558\uac8c \uc5f0\uacb0\ud558\uace0 \ubd84\uc11d\ud558\uc138\uc694. \uae30\uc874\uc758 \ucee8\ud0dd\uc13c\ud130 \uc9c0\ud45c\ub97c \ub118\uc5b4 \uace0\uac1d \ud589\ub3d9\uc774 \uc140\ud504 \uc11c\ube44\uc2a4 \ud574\uacb0\ub960, \ud3ec\uae30\uc728, \uc774\ud0c8\uc728\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uae4c\uc9c0 \ud3c9\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-22\">\ud37c\ub110 \ubd84\uc11d<\/h3>\n<p>\ub2e8\uacc4\ubcc4 \uc804\ud658 \uc9c0\ud45c\ub97c \uce21\uc815\ud558\uc5ec \ubcd1\ubaa9 \ud604\uc0c1\uacfc \ub9c8\ucc30 \uc9c0\uc810\uc744 \uc2dd\ubcc4\ud558\uc138\uc694. \uac01 \ub2e8\uacc4\uc758 \uc774\ud0c8\ub960\uc744 \ube44\uad50\ud558\uc5ec \uc140\ud504 \uc11c\ube44\uc2a4, \ubb38\uc81c \ud574\uacb0 \ub4f1 \ube44\uc988\ub2c8\uc2a4 \ubc0f \uace0\uac1d \uc131\uacfc\uc5d0 \ub300\ud55c \uc9c4\ud589 \uc0c1\ud669\uc744 \ud3c9\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uc815 \uc9c4\ud589, \uc5d0\uc2a4\uceec\ub808\uc774\uc158, \ubc18\ubcf5\ub418\ub294 \uc778\ud130\ub799\uc158 \ub4f1\uc744 \ucd94\uc801\ud558\uc5ec \uace0\uac1d \ud589\ub3d9\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc73c\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail   \" href=\"https:\/\/www.mckinsey.com\/business-functions\/growth-marketing-and-sales\/our-insights\/prediction-the-future-of-cx\" target=\"_blank\" rel=\"noopener\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1440\" height=\"785\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/mckinsey-report-thumb.png\" alt=\"mckinsey-report-thumb\" ><\/div><div class=\"card-body\"><p class=\"h2\">4%<\/p>\n<p class=\"text-22\">CX \uc758\uc0ac \uacb0\uc815\uc758 ROI\ub97c \uce21\uc815\ud560 \uc218 \uc788\ub294 \uc2dc\uc2a4\ud15c\uc774 \uc788\ub2e4\uace0 \uc751\ub2f5\ud55c CX \ub9ac\ub354\uc758 \ube44\uc728<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc778\uc0ac\uc774\ud2b8 \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uace0\uac1d \uacbd\ud5d8 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \uac1c\uc120\uc758 \ud574\ubc95<\/h2>\n<p>\uace0\uac1d \uacbd\ud5d8(CX)\uc740 \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc758 \ud544\uc218 \uc694\uc18c\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \ub9cc\ub4e4\uace0 \uc81c\uacf5\ud558\ub294 \uc77c\uc740 \uadf8\ub9ac \uac04\ub2e8\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc785\uc7a5\uc5d0\uc11c \uace0\uac1d\uc758 \ud589\ub3d9\uc744 \uc774\ud574\ud558\uba74 \uace0\uac1d\uc5d0\uac8c \ubb34\uc5c7\uc774 \ud544\uc694\ud55c\uc9c0, \uc5b4\ub5bb\uac8c \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uace0\uc790 \ud558\ub294\uc9c0, \uadf8\ub9ac\uace0 \uadf8\uc5d0 \uc801\ud569\ud55c \uc11c\ube44\uc2a4\ub97c \uc5b4\ub5bb\uac8c \ud558\uba74 \uc798 \uc81c\uacf5\ud560 \uc218 \uc788\ub294\uc9c0 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub54c \ud544\uc694\ud55c \uac83\uc774 \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc785\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc744 \uc774\uc6a9\ud558\uba74 \uace0\uac1d\uc758 \uc2e4\uc81c \uc634\ub2c8\ucc44\ub110 \uacbd\ub85c\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uce21\uc815\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uacfc \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uace0, \uadf8 \uacfc\uc815\uc5d0\uc11c \ub354 \ub098\uc740 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub370\uc774\ud130 \uacfc\ud559\uc790 \uc640 \ubd84\uc11d\uac00\ub294 \ubb3c\ub860, \uc77c\ubc18 \ube44\uc988\ub2c8\uc2a4 \uc0ac\uc6a9\uc790\uae4c\uc9c0\ub3c4 \uc27d\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \ubaa8\ub4e0 \uad00\uacc4\uc790\ub4e4\uc774 \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc5d0\uc11c \uc778\uc0ac\uc774\ud2b8\uc640 \uc5ed\ub7c9\uc744 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uc815 \ubd84\uc11d\uc744 \ud1b5\ud574 \uace0\uac1d \uc5ec\uc815\uc744 \ub354 \uc27d\uac8c \uc870\uc728\ud558\uace0 \ubaa8\ub450\ub97c \uc704\ud55c \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \uad6c\ucd95\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\ucd5c\uc801\ud654\ub41c \uc5ec\uc815 \ubd84\uc11d\uc744 \ud1b5\ud574 \ud544\uc694\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uc138\uc694<\/h2>\n<p style=\"text-align: center;\">Genesys \uc5ec\uc815 \ubd84\uc11d\uc740 \uc634\ub2c8\ucc44\ub110 \uc778\ud130\ub799\uc158\uc744 \uac70\uc758 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc2dc\uac01\ud654\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc815\ud655\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uace0 \uc815\ubcf4 \uae30\ubc18\uc758 \ud604\uba85\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1618854940659{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\ub370\uc774\ud130 \uc900\ube44 \uacfc\uc815\uc744 \uc5c6\uc560 \ubd84\uc11d \ub2f4\ub2f9\uc790\uc758 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1<\/h3>\n<p>\uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc774 \ubcf5\uc7a1\ud558\uac70\ub098 \ubc18\ubcf5\uc801\uc774\uace0 \uc9c0\ub8e8\ud55c \uc791\uc5c5\uc774 \ub418\uc5b4\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uba74 \ubcf5\uc7a1\ud55c \ub370\uc774\ud130 \uc9d1\uacc4 \ubc0f \ubcc0\ud658 \uc791\uc5c5\uc774 \uc0ac\uc804\uc5d0 \uc644\ub8cc\ub418\ubbc0\ub85c, \ubd84\uc11d \ub2f4\ub2f9\uc790\ub294 \uc774\ub7ec\ud55c \uc791\uc5c5\uc744 \uc9c1\uc811 \uc218\ud589\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \ubc31\uadf8\ub77c\uc6b4\ub4dc \uc791\uc5c5\uc5d0 \uc18c\uc694\ub418\ub294 \uc2dc\uac04\uc744 \uc904\uc774\uace0 \uace0\uac1d \uc5ec\uc815 \ub0b4\uc758 \ubb38\uc81c\ub97c \ubd84\uc11d\ud558\uace0 \ud574\uacb0\ud558\ub294 \ub370 \uc9d1\uc911\ud558\uc138\uc694.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\uace0\uac1d \uc5ec\uc815 \uc2dc\uac01\ud654\ub85c \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1<\/h3>\n<p>\uace0\uac1d\uc774 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uae30 \uc704\ud574 \uc120\ud0dd\ud558\uace0 \uc774\ub3d9\ud558\ub294 \uacbd\ub85c\ub97c \uc190\uc27d\uac8c \ud655\uc778\ud558\uba70, \uc6d0\ud65c\ud558\uac8c \uc9c4\ud589\ub418\ub294 \uc778\ud130\ub799\uc158\uacfc CX \ubc0f \ub9cc\uc871\ub3c4\ub97c \uc800\ud574\ud558\ub294 \uc778\ud130\ub799\uc158\uc744 \ubaa8\ub450 \uc815\ud655\ud558\uac8c \ud30c\uc545\ud558\uc138\uc694. \u201c\ubb34\uc5c7\uc774 \uace0\uac1d\uc758 \uc5f0\ub77d\uc744 \uc720\ub3c4\ud558\ub294\uac00?\u201d \ub610\ub294 \u201c\uace0\uac1d\uc774 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc5f0\ub77d\ud558\uae30 \uc804\uc5d0 \uc5b4\ub5a4 \ub2e8\uacc4\ub97c \ubc1f\uc558\ub294\uac00?\u201d\uc640 \uac19\uc740 \uc9c8\ubb38\uc744 \ub300\ud654\ud558\ub4ef\uc774 \uc785\ub825\ud558\uba74 \uadf8\uc5d0 \ub300\ud55c \ub2f5\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc548\uc5d0\uc11c \ubb38\uc81c\ub97c \ud30c\uc545\ud558\uace0 \uc989\uac01\uc801\uc778 \uac1c\uc120\uc744 \ud1b5\ud574 \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\uc744 \ub192\uc785\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\uace0\uac1d \ud589\ub3d9 \uce21\uc815 \ubc0f \ubaa8\ub2c8\ud130\ub9c1<\/h3>\n<p>\uc804\uccb4 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \ud14c\uc2a4\ud2b8 \ubc0f \ubd84\uc11d\ud558\uc5ec \uc5ec\uc815\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ube60\ub974\uace0 \uc27d\uac8c \ud655\ubcf4\ud558\uc138\uc694. \uc5ec\uc815 \ubd84\uc11d\uc740 \ubd84\uc11d \uc804\ubb38\uac00\ubfd0 \uc544\ub2c8\ub77c \ubaa8\ub4e0 \uc0ac\ub78c\uc774 \uc2e0\uc18d\ud558\uac8c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. Genesys Cloud\ub294 \ucc44\ub110 \uad00\ub9ac\uc790\ubd80\ud130 \uacbd\uc601\uc9c4\uc5d0 \uc774\ub974\ub294 \ubaa8\ub4e0 \uad6c\uc131\uc6d0\uc774 \uc5ec\uc815 \ub370\uc774\ud130 \ubd84\uc11d \ubc0f \uc870\uce58\uc5d0 \uc561\uc138\uc2a4\ud558\uc5ec \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uace0, \uc2e4\uc2dc\uac04 \uace0\uac1d \ud589\ub3d9\uc744 \uae30\ubc18\uc73c\ub85c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. Genesys Cloud \uc5ec\uc815 \uad00\ub9ac\ub294 \ub300\ub300\uc801\uc778 \uad50\uc721\uc774\ub098 \uc804\ubb38\uc801\uc778 \uae30\uc220 \uc9c0\uc2dd \uc5c6\uc774\ub3c4 \uccab\ub0a0\ubd80\ud130 \ubc14\ub85c \uc2e4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\ub2e8\uc21c\ud55c \ud604\uc0c1\ub9cc\uc774 \uc544\ub2cc \ubb38\uc81c\uc758 \uadfc\ubcf8\uc801 \uc6d0\uc778 \uc9c4\ub2e8<\/h3>\n<p>\uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \uc131\uacf5 \uc9c0\uc810\uacfc \ubb38\uc81c \uc9c0\uc810\uc744 \uc885\ud569\uc801\uc73c\ub85c \ud30c\uc545\ud558\uc5ec \uc758\ubbf8 \uc788\ub294 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\uc138\uc694. \uc774\ud0c8 \ubc0f \uc804\ud658\uc774 \uc774\ub8e8\uc5b4\uc9c0\ub294 \uc9c0\uc810\uacfc \uc2dc\uc810\uc744 \ucd94\uc801\ud558\uc5ec \uacbd\ud5d8\uc774 \uc2e4\ud328 \ub610\ub294 \uc131\uacfc\ub85c \uc774\uc5b4\uc9c0\ub294 \ubd80\ubd84\uc744 \ud655\uc778\ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c, \uace0\uac1d \uc5ec\uc815\uc758 \ub9c8\ucc30 \uc9c0\uc810\uc5d0\uc11c \uc2e4\uc81c\ub85c \ubb34\uc5c7\uc774 \ubb38\uc81c\uc778\uc9c0 \ub354 \uc790\uc138\ud788 \uc54c\uc544\ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubb38\uc81c\uc758 \uc6d0\uc778\uc744 \ub354 \uc774\uc0c1 \ucd94\uce21\ud558\uc9c0 \ub9c8\uc138\uc694.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-10&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-start \"  href=\"\/resources\/ai-powered-experience-orchestration-playbook\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-7\"><div class=\"content-container\"><h2 class=\"text-balance\">The AI-Powered Experience Orchestration playbook<\/h2>\n<p>Your guide to winning in today\u2019s competitive customer experience landscape<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-secondary\">Download now<\/div><\/div><\/div><div class=\"col-image col-md-5 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset\"><img decoding=\"async\" width=\"508\" height=\"474\" src=\"https:\/\/www.genesys.com\/media\/cta_img-experience-orchestration-ebook.png\" alt=\"\" class=\"\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/customer-stories\/arvig\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"300\" height=\"92\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Arvigx300.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"text-24\">&#8220;\uc6b0\ub9ac\ub294 \uace0\uac1d\uc774 \uc5b4\ub514\uc5d0\uc11c \uc720\uc785\ub418\ub294\uc9c0, \uc5b8\uc81c \ucc44\ub110\uc744 \uc804\ud658\ud558\ub294\uc9c0, \ub2e4\uc74c\uc5d0\ub294 \uc5b4\ub514\ub85c \uc774\ub3d9\ud558\ub294\uc9c0, \uc65c \uc774\ud0c8\ud558\ub294\uc9c0 \ub4f1\uc744 \ubaa8\ub450 \uc2dc\uac01\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \ub355\uc5d0 5\ub144 \uc804\uc5d0\ub294 \uc0c1\uc0c1\ud560 \uc218 \uc5c6\uc5c8\ub358 \uc758\ubbf8 \uc788\ub294 \ub370\uc774\ud130\ub97c \uc27d\uac8c \ud655\ubcf4\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n<p>&#8211; Elena Weller, Arvig \uace0\uac1d \uacbd\ud5d8 \ub2f4\ub2f9 \uc774\uc0ac<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"arrow arrow-primary\">\uace0\uac1d \uc0ac\ub840 \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys \uc194\ub8e8\uc158\uc73c\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-studio\"><div class=\"card-body\"><h3 class=\"h5\">Genesys Cloud AI \uc2a4\ud29c\ub514\uc624<\/h3><p>\uc548\uc804\ud558\uace0 \uc911\uc559\ud654\ub41c \ud5c8\ube0c\uc5d0\uc11c AI \uae30\ubc18 \uacbd\ud5d8\uc744 \uad6c\ucd95\ud558\uace0 \ud601\uc2e0\ud558\uc138\uc694. Genesys Cloud AI \uac00\uc774\ub4dc\ub97c \uc774\uc6a9\ud574 AI \ud601\uc2e0\uc744 \uc548\uc804\ud558\uac8c \uac00\uc18d\ud654 \ubc0f \uac04\uc18c\ud654\ud558\uace0, \ub300\uaddc\ubaa8\ub85c \uc218\ud589\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3><p>AI \uae30\ubc18 \ubd07\uc73c\ub85c \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uc138\uc694. \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0, \uc778\uac04 \uc0c1\ub2f4\uc0ac\ucc98\ub7fc \ud589\ub3d9\ud558\uba70, \uc5b8\uc81c\ub098 \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/customer-journey-management\"><div class=\"card-body\"><h3 class=\"h5\">\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac<\/h3><p>\uc778\ud130\ub799\uc158 \ubc0f \uc774\ubca4\ud2b8 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uc5d0 \ub300\ud55c \uac00\uc2dc\uc131\uc744 \ud655\ubcf4\ud558\uc138\uc694. \uc778\uc0ac\uc774\ud2b8\ub97c \ub3c4\ucd9c\ud574 \uace0\uac1d \uacbd\ud5d8\uc744 \ucd5c\uc801\ud654\ud558\uace0 \ub192\uc740 \uc131\uacfc\ub97c \ucc3d\ucd9c\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/copilots\"><div class=\"card-body\"><h3 class=\"h5\">\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff (Agent Copilot)<\/h3><p>\uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc2e4\uc2dc\uac04 AI \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc5ec \uc778\ud130\ub799\uc158\uc758 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">\uc5c5\ubb34 \uc790\ub3d9\ud654<\/h3><p>\uc815\ud655\ud558\uace0 \uc77c\uad00\ub41c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubc31\uc624\ud53c\uc2a4 \uc804\uccb4\uc5d0\uc11c \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \uae30\ubc18 \uc6f9 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \ucc28\uc120\uc758 \uc81c\uc548 \ub610\ub294 \ub9ac\uc18c\uc2a4\uac00 \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uace0\uac1d\uacfc \uc628\ub77c\uc778\uc5d0\uc11c \ud6a8\uc728\uc801\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automated-routing\"><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \ub77c\uc6b0\ud305<\/h3><p>\uc2e4\uc2dc\uac04\uc73c\ub85c AI\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc744 \ucd5c\uc0c1\uc758 \uc11c\ube44\uc2a4\uc640 KPI \ub2ec\uc131\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \uc9c1\uc6d0\uacfc \ub9e4\uce6d\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d<\/h3><p>\ud14d\uc2a4\ud2b8 \ubc0f \uc74c\uc131 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc8fc\uc694 \uc774\ubca4\ud2b8\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \ub610\ud55c \uaddc\uc815 \uc900\uc218\ub97c \ubcf4\uc7a5\ud558\uba70 \uad50\uc721 \uae30\ud68c\ub97c \ud30c\uc545\ud558\ub294 \ub4f1\uc758 \uc791\uc5c5\uc744 \uc218\ud589\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc9c0\uc2dd \uad00\ub9ac \ub3c4\uad6c<\/h3><p>AI \uae30\ubc18 \uc9c0\uc2dd \uad00\ub9ac \ud234\ub85c \ud56d\uc0c1 \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row disable_element=&#8221;yes&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d \uc5ec\uc815\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-article\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/10-ways-ai-improves-customer-experience\" target=\"_blank\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset default-thumb\"><img decoding=\"async\" class=\"rounded\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Web article<\/p><h3 class=\"item-title\">AI\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 10\uac00\uc9c0 \ubc29\ubc95<\/h3><p class=\"brief-desc text-20 mb-0\">\uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\uc5d0\uc11c \ud328\ud134 \ub9e4\uce6d\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, 10\uac00\uc9c0 AI\uac00 \ucee8\ud0dd\uc13c\ud130\uc758 \uace0\uac1d \uacbd\ud5d8\uc758 \uac1c\uc778\ud654\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-events\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/events\/genesys-industry-virtual-2022\" target=\"_blank\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Event<\/p><h3 class=\"item-title h6\">\uae08\uc735 \ubc0f \ub9ac\ud14c\uc77c \uc0b0\uc5c5\uc744 \uc704\ud55c \uace0\uac1d \uacbd\ud5d8 \uc628\ub77c\uc778 \ucee8\ud37c\ub7f0\uc2a4 2022<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-page\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featuredicon-purecloud.svg\" height=\"48\" width=\"48\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/webinars\/genesys-cloud-cx-demo-2022\" target=\"_blank\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-demo.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">\uace0\uac1d \uacbd\ud5d8 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uc704\ud55c \uc62c\uc778\uc6d0 \ucef4\ud3ec\uc800\ube14 CX \ud50c\ub7ab\ud3fc \uc18c\uac1c\uc640 Genesys Cloud \ub370\ubaa8 \uc2dc\uc5f0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; el_id=&#8221;demo&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h4\">\ubaa8\ub4e0 \uacbd\ud5d8\uc744 \uc218\uce58\ud654\ud558\uc138\uc694!<\/h3>\n<p>\uace0\uac1d \uc5ec\uc815 \ubd84\uc11d \ub3c4\uad6c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uac15\ud654\ud558\uc138\uc694. \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac, \uce21\uc815, \ucd5c\uc801\ud654\ud558\uace0 \uacbd\ud5d8\uc744 \ud68d\uae30\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uae08 \ubc14\ub85c \ub370\ubaa8\ub97c \uc694\uccad\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/565252\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/565252\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"480272\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uc608\uc57d\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uc608\uc57d\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you&#8221;]<\/p>\n<h3 class=\"h4\">\uad00\uc2ec \uac00\uc838 \uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/h3>\n<p>\uadc0\ud558\uc758 \uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">\ucc57\ubd07\uc5d0 \ub300\ud574 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc774\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc740 \uace0\uac1d\uc774 \uc5ec\ub7ec \uc811\uc810\uc5d0\uc11c \ube0c\ub79c\ub4dc\uc640 \uc778\ud130\ub799\uc158\ud558\ub294 \ubc29\uc2dd\uc744 \ucd94\uc801\ud558\uace0 \ubd84\uc11d\ud558\ub294 \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc5bb\uc740 \ub370\uc774\ud130\ub294 \uace0\uac1d\uc758 \ud589\ub3d9\uacfc \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uace0\uac1d\uc774 \uc138\uc77c\uc988 \ud37c\ub110\uc744 \ud1b5\uacfc\ud558\ub294 \ubc29\uc2dd\uc744 \uc774\ud574\ud558\uace0, \ub9c8\ucc30 \uc9c0\uc810\uc744 \ud30c\uc545\ud558\uba70, \uace0\uac1d \uc5ec\uc815\uc744 \ucd5c\uc801\ud654\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \uc720\uc9c0\uc728\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uc5ec\uc815 \ub9e4\ud551\uacfc \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc740 \uc5b4\ub5bb\uac8c \ub2e4\ub985\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d \uc5ec\uc815 \ub9e4\ud551\uacfc \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc740 \uc11c\ub85c \ub2e4\ub978 \uac1c\ub150\uc774\uc9c0\ub9cc, \uace0\uac1d \uacbd\ud5d8 \uc804\ubb38\uac00\ub294 \ub354 \ub098\uc740 \uace0\uac1d \uc5ec\uc815\uc744 \uc124\uacc4\ud558\uae30 \uc704\ud574 \uc774 \ub458\uc744 \ubaa8\ub450 \ud65c\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uc5ec\uc815 \ub9e4\ud551\uc740 \uc77c\ubc18\uc801\uc778 \uace0\uac1d \uc5ec\uc815\uc744 \uc2dc\uac01\uc801\uc73c\ub85c \ud45c\ud604\ud558\ub294 \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4. \uc62c\ubc14\ub978 \uace0\uac1d \uc5ec\uc815 \ub9f5\uc744 \ub9cc\ub4e4\ub824\uba74 \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc640 \ub9cc\ub098\ub294 \ubaa8\ub4e0 \uc811\uc810\uc744 \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \uc774\uac83\uc774 \uc11c\ub85c \uc5f0\uacb0\ub418\uace0 \ud750\ub974\ub294\uc9c0 \uc815\uc758\ud558\uace0, \ud574\ub2f9 \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ud574\ub2f9 \uc811\uc810\uc758 \uc628\uc804\ud55c \ub9f5\uc744 \uad6c\ucd95\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud604\uc7ac \uc5ec\uc815\uc774 \uc5bc\ub9c8\ub098 \uc6d0\ud65c\ud558\uac70\ub098 \ud63c\ub780\uc2a4\ub7ec\uc6b4\uc9c0 \uc27d\uac8c \ud655\uc778\ud558\uace0 \ub9c8\ucc30 \uc9c0\uc810\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc740 \uace0\uac1d\uc758 \uc5ec\uc815\uc5d0 \ub300\ud55c \ub370\uc774\ud130\ub97c \uc218\uc9d1, \uad6c\uc131, \uac80\ud1a0\ud558\ub294 \ud504\ub85c\uc138\uc2a4\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc758 \uc694\uad6c, \uc120\ud638\ub3c4, \ud589\ub3d9\uc744 \ub354 \uc798 \uc774\ud574\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud604\uc7ac \ubb34\uc2a8 \uc77c\uc774 \uc77c\uc5b4\ub098\uace0 \uc788\ub294\uc9c0 \ub354 \ub9ce\uc774 \uc54c\uc218\ub85d \ub2e4\uc74c\uc5d0 \uc77c\uc5b4\ub098\ub294 \uc77c\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud55c \ubc18\ubcf5 \uc791\uc5c5\uc744 \ub354 \uc798 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uc5ec\uc815\uc744 \uc81c\ub300\ub85c \ub9e4\ud551\ud558\ub824\uba74 \ub2f9\uc5f0\ud788 \ub370\uc774\ud130\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\uac83\uc774 \ubc14\ub85c &#8216;\ub9e4\ud551&#8217;\uacfc &#8216;\ubd84\uc11d&#8217;\uc774 \ud568\uaed8 \uc791\ub3d9\ud558\ub294 \ubc29\uc2dd\uc785\ub2c8\ub2e4. \ubd84\uc11d\uc740 \ub370\uc774\ud130\ub97c \uc81c\uacf5\ud558\uace0 \ud574\uc11d\ud558\uba70, \ud574\ub2f9 \ub370\uc774\ud130\ub294 \ub9f5\uc5d0 \uc800\uc7a5\ub418\uc5b4 \uc5ec\uc815\uc744 \ub354 \uc27d\uac8c \uc870\uc815\ud558\uace0 \uac1c\uc120\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">CX \ubd84\uc11d\uc774\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>CX(\uace0\uac1d \uacbd\ud5d8) \ubd84\uc11d\uc740 \uace0\uac1d \uc778\ud130\ub799\uc158\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uc218\uc9d1, \ubd84\uc11d, \ud574\uc11d\ud558\uc5ec \ube0c\ub79c\ub4dc \uacbd\ud5d8\uc5d0 \ub300\ud55c \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\ub294 \uac83\uc744 \ud3ec\ud568\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubd84\uc11d\uc801 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \uc694\uad6c, \uc120\ud638\ub3c4 \ubc0f \ud589\ub3d9\uc744 \ud30c\uc545\ud558\uc5ec \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uac1c\uc120\ud558\uace0, \uc778\ud130\ub799\uc158\uc744 \uac1c\uc778\ud654\ud558\uba70, \uc804\ubc18\uc801\uc778 \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. CX \ubd84\uc11d\uc5d0 \uc0ac\uc6a9\ub418\ub294 \ub3c4\uad6c\uc640 \uae30\ubc95\uc5d0\ub294 \uc815\uc11c \ubd84\uc11d, \ud53c\ub4dc\ubc31 \uc124\ubb38 \uc870\uc0ac, \uc5ec\uc815 \ub9e4\ud551\uc774 \ud3ec\ud568\ub418\uba70, \uc774\ub294 \ubaa8\ub450 \uace0\uac1d \uacbd\ud5d8 \ucd5c\uc801\ud654\ub97c \ubaa9\ud45c\ub85c \ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc774 \ud544\uc694\ud55c \uc774\uc720\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc740 \uc5ec\uc815\uc744 \uac1c\uc120\ud558\ub294 \ud575\uc2ec \uc694\uc18c\ub85c, \ube44\uc988\ub2c8\uc2a4\uc640 \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \ud61c\ud0dd\uc744 \uc90d\ub2c8\ub2e4. \uace0\uac1d\uacfc \ube0c\ub79c\ub4dc \uac04\uc758 \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0, \uc911\uc694\ud55c \uc811\uc810\uacfc \uc7a0\uc7ac\uc801 \ubb38\uc81c\ub97c \uac15\uc870\ud558\uc5ec \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd84\uc57c\ub97c \uc2dd\ubcc4\ud558\uace0, \uace0\uac1d \uacbd\ud5d8\uc744 \ucd5c\uc801\ud654\ud558\uace0, \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud65c\uc131\ud654\ud558\uba70, \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc785\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815\uc744 \uc885\ud569\uc801\uc73c\ub85c \uc774\ud574\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \ub370\uc774\ud130 \uc911\uc2ec\uc758 \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0, \uc774\ub97c \ud1b5\ud574 \ub354 \ub098\uc740 \uc11c\ube44\uc2a4 \uc81c\uacf5\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc5ec \ube44\uc988\ub2c8\uc2a4\ub97c \uc131\uacf5\uc73c\ub85c \uc774\ub04c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uc5ec\uc815 \ub9f5\uc744 \uc5b4\ub5bb\uac8c \ubd84\uc11d\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uba3c\uc800, \uace0\uac1d\uc774 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \ube0c\ub79c\ub4dc\uc640 \uc778\ud130\ub799\uc158\ud558\ub294 \uc8fc\uc694 \uc811\uc810\uc744 \ud30c\uc545\ud569\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574 \uace0\uac1d \ud53c\ub4dc\ubc31, CRM \uc2dc\uc2a4\ud15c, \uc6f9 \ubd84\uc11d \ub4f1 \ub2e4\uc591\ud55c \uc18c\uc2a4\uc5d0\uc11c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0, \uac01 \uc811\uc810\uacfc \uace0\uac1d \ud589\ub3d9\uc744 \ub9e4\ud551\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uc744 \uc2dc\uac01\ud654\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \uc5b4\ub824\uc6c0\uc744 \uacaa\uac70\ub098 \uc774\ud0c8\ud558\ub294 \ubd80\ubd84\uc744 \uc870\uc0ac\ud558\uc5ec \uac1c\uc120 \uae30\ud68c\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ud6c4, \uad00\ub828 KPI\ub97c \ud65c\uc6a9\ud558\uc5ec \uac01 \uc811\uc810 \ubc0f \uc804\uccb4 \uc5ec\uc815\uc758 \ud6a8\uacfc\ub97c \uce21\uc815\ud569\ub2c8\ub2e4. \ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uc778\uc0ac\uc774\ud2b8\ub97c \ubc14\ud0d5\uc73c\ub85c \ubcc0\uacbd \uc0ac\ud56d\uc744 \uc801\uc6a9\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0, \uc774\ub7ec\ud55c \ubcc0\uacbd \uc0ac\ud56d\uc758 \uc601\ud5a5\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uc5ec\uc815\uc758 \ud575\uc2ec \uc9c0\ud45c\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d \uacbd\ud5d8 \uc804\ubb38\uac00\ub294 \ub2e4\uc591\ud55c \uc9c0\ud45c\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc5ec\uc815\uc758 \uc131\uacf5 \ub610\ub294 \uc2e4\ud328\ub97c \ubd84\uc11d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574 \uace0\uac1d \ub9cc\uc871\ub3c4 \uc810\uc218(CSAT), \uc21c \uace0\uac1d\ucd94\ucc9c \uc9c0\uc218(NPS), \uace0\uac1d \ub178\ub825 \uc810\uc218(CES), \ucd5c\ucd08 \ud1b5\ud654 \uc2dc \ud574\uacb0\ub960(FCR), \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04(AHT), \uace0\uac1d \uc720\uc9c0\uc728, \uc774\ud0c8\ub960, \uc804\ud658\uc728, \uace0\uac1d \ud3c9\uc0dd \uac00\uce58(CLV), \uadf8\ub9ac\uace0 \ud074\ub9ad\ub960, \uc0ac\uc774\ud2b8 \ubc29\ubb38 \uc2dc\uac04\uacfc \uac19\uc740 \ub2e4\uc591\ud55c \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc9c0\ud45c\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uc9c0\ud45c\ub294 \uace0\uac1d \uc778\ud130\ub799\uc158\uc758 \ud6a8\uacfc\uc640 \uc804\ubc18\uc801\uc778 \uacbd\ud5d8\uc744 \uc885\ud569\uc801\uc73c\ub85c \ubcf4\uc5ec\uc8fc\uba70, \uac15\uc810\uacfc \uac1c\uc120 \uc601\uc5ed\uc744 \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uc5ec\uc815\uc744 \uc5b4\ub5bb\uac8c \uce21\uc815\ud574\uc57c \ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc740 \uace0\uac1d \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \uc911\uc694\ud55c \ubd80\ubd84\uc785\ub2c8\ub2e4. \uc5ec\uc815\uc744 \uac1c\uc120\ud558\ub824\uba74 \ud604\uc7ac \uc0c1\ud0dc\ub97c \ud30c\uc545\ud558\uace0 \ubb34\uc5c7\uc774 \ud6a8\uacfc\uac00 \uc788\uace0 \ubb34\uc5c7\uc774 \uadf8\ub807\uc9c0 \uc54a\uc740\uc9c0\ub97c \uc54c\uc544\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uba3c\uc800, \uba85\ud655\ud55c \ubaa9\ud45c\ub97c \uc815\uc758\ud558\uc5ec \uce21\uc815\ud558\ub824\ub294 \ub300\uc0c1\uacfc \uadf8 \uc774\uc720\ub97c \uad6c\uccb4\ud654\ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c, \uc774 \ubaa9\ud45c\uc5d0 \ubd80\ud569\ud558\ub294 \uad00\ub828 \uc9c0\ud45c\uc640 KPI\ub97c \uc120\ud0dd\ud569\ub2c8\ub2e4. \uc124\ubb38 \uc870\uc0ac, \ubd84\uc11d \uc18c\ud504\ud2b8\uc6e8\uc5b4,\ubc0f CRM \uc2dc\uc2a4\ud15c\uacfc \uac19\uc740 \ub3c4\uad6c\ub97c \ud1b5\ud574 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uc5ec \uace0\uac1d \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uc5ec \ud2b8\ub80c\ub4dc, \ud328\ud134 \ubc0f \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd84\uc57c\ub97c \ud30c\uc545\ud569\ub2c8\ub2e4. \uc778\ud130\ub799\uc158 \ubc0f \ud575\uc2ec \uc9c0\ud45c\ub97c \uac15\uc870\ud558\ub294 \uace0\uac1d \uc5ec\uc815 \ub9f5\uc744 \uc0dd\uc131\ud558\uc5ec \uc5ec\uc815\uc744 \uc2dc\uac01\ud654\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ub9c8\uc9c0\ub9c9\uc73c\ub85c \uc5ec\uc815\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uc778\uc0ac\uc774\ud2b8\ub97c \ubc14\ud0d5\uc73c\ub85c \uc870\uc815\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \ub354 \ub098\uc740 \uacb0\uacfc\ub97c \ub2ec\uc131\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1745190232629{margin-bottom: 2rem !important;}&#8221;] \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc73c\ub85c \ucd5c\uc801\ud654\ub418\ub294 \uace0\uac1d \uacbd\ud5d8 [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] \uc634\ub2c8\ucc44\ub110 \uc5ec\uc815 \ubd84\uc11d\uc73c\ub85c \uace0\uac1d \ud589\ub3d9\uc744 \uce21\uc815\ud558\uace0 \ubaa8\ub2c8\ud130\ub9c1\ud558\uc138\uc694 [\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] \uc2e4\uc2dc\uac04\uc5d0 \uac00\uae4c\uc6b4 \uace0\uac1d \uacbd\ud5d8 \ubd84\uc11d [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_single_image image=&#8221;537227&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;overflow-hidden rounded border border-lgray&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;] \uc5ec\uc815 \ud750\ub984 \uace0\uac1d\uc774 \uccad\uad6c\uc11c \uacb0\uc81c, 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