{"id":565249,"date":"2025-04-02T16:52:41","date_gmt":"2025-04-02T23:52:41","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%ea%b3%a0%ea%b0%9d-%ec%97%ac%ec%a0%95-%ea%b4%80%eb%a6%ac"},"modified":"2025-05-13T19:13:54","modified_gmt":"2025-05-14T02:13:54","slug":"customer-journey-management","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/customer-journey-management","title":{"rendered":"\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1726246719590{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"h2\">CX \ucd5c\uc801\ud654\ub97c \uc704\ud55c<br \/>\n\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac<\/h1>\n<p class=\"text-22 font-weight-regular\">\uace0\uac1d \uc778\ud130\ub799\uc158 \uc804\ubc18\uc5d0\uc11c \uac00\uc2dc\uc131\uacfc \uc778\uc0ac\uc774\ud2b8\ub97c \ud5a5\uc0c1\ud558\uc138\uc694<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container   vc_custom_1725434961926\"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"genesys-image align-center play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/B72XQQKRDew?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/customer-journey_video-thumbnail-grey.png\" alt=\"Customer journey video thumbnail grey\" width=\"880\" height=\"480\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-md-offset-0 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \ud558\ub098\uc758<br \/>\n\ud1b5\ud569\ub41c \uc5ec\uc815\uc73c\ub85c \uc5f0\uacb0\ud558\uc138\uc694<\/h2>\n<p style=\"text-align: center;\">\uc778\uacf5 \uc9c0\ub2a5(AI)\uacfc \ub514\uc9c0\ud138 \ub3c4\uad6c\uc758 \ubc1c\ub2ec\ub85c \uace0\uac1d\uc758 \uae30\ub300\ub294 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ub192\uc544\uc84c\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ub9cc\uc871\uc2dc\ud0a4\ub824\uba74 \uc804\uccb4 \uace0\uac1d \uc5ec\uc815\uc744 \uc644\ubcbd\ud558\uac8c \uc774\ud574\ud558\uace0 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc774 \uc77c\uc740 \u2018\uc5f0\uacb0\ub41c \ub370\uc774\ud130\u2019\uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4. \uc989, \ub370\uc774\ud130\ub97c \uc5f0\uacb0\ud558\uace0, \uc774\ub7ec\ud55c \ub370\uc774\ud130\ub97c \uc27d\uac8c \uc0ac\uc6a9\ud558\uace0 \uc2dc\uac01\ud654\ud560 \uc218 \uc788\uc5b4\uc57c\ub9cc \uac00\ub2a5\ud569\ub2c8\ub2e4. Genesys\ub294 \ub370\uc774\ud130 \uc5f0\uacb0\uc744 \ud1b5\ud55c \uc5ec\uc815 \ubd84\uc11d \ubc0f \uac1c\uc120\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\ub97c \uc9c0\uc6d0\ud558\ub294 \ub370 \ud544\uc694\ud55c \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;hide-shit&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uace0\uac1d \uc5ec\uc815 \ub370\uc774\ud130 \ud1b5\ud569<\/h3>\n<p>\ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uc744 \uc774\ud574\ud558\uace0 \ud5a5\uc0c1\uc2dc\ud0a4\uc138\uc694. Genesys\ub294 \uc5ec\uc815 \uc911\uc5d0 \uc0dd\uc131\ub418\ub294 \ubaa8\ub4e0 \uc774\ubca4\ud2b8\ub97c \uc790\ub3d9\uc73c\ub85c \ubd84\uc11d\uc774 \uac00\ub2a5\ud55c \uc5ec\uc815 \ubd84\uc11d \ub370\uc774\ud130 \ubaa8\ub378\ub85c \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc5ec\uc815\uc5d0 \ub300\ud55c \ube60\ub978 \uc778\uc0ac\uc774\ud2b8 \ud30c\uc545<\/h3>\n<p>\ucc28\uc138\ub300 \uc5ec\uc815 \ubd84\uc11d\uc73c\ub85c \ubd84\uc11d \ub2f4\ub2f9\uc790\uc640 \ube44\uc988\ub2c8\uc2a4 \uc0ac\uc6a9\uc790\ub97c \uc9c0\uc6d0\ud558\uc138\uc694. \ubd84\uc11d\uc744 \ud1b5\ud574 \uace0\uac1d \ud589\ub3d9\uc5d0 \ub300\ud55c \uac00\uc2dc\uc131\uc744 \ud655\ubcf4\ud558\uc5ec \uc5ec\uc815\uc744 \ub354 \ud6a8\uacfc\uc801\uc73c\ub85c \uce21\uc815, \ubaa8\ub2c8\ud130\ub9c1, \ucd5c\uc801\ud654\ud558\uace0, \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ub2ec\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc778\uc0ac\uc774\ud2b8\ub97c \ucd5c\uc801\ud654\ub41c \uc5ec\uc815\uc73c\ub85c \uc804\ud658<\/h3>\n<p>\uace0\uac1d \uc5ec\uc815\uc744 \ubd84\uc11d\ud558\uc5ec \uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uc138\uc694. \uc774\ub7ec\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uc5ec \uc0c8\ub85c\uc6b4 \uace0\uac1d \uc5ec\uc815 \ud750\ub984\uc744 \uc548\ub0b4\ud558\uace0, \uae30\uc874 \uc5ec\uc815 \ud750\ub984\uc744 \uc5c5\ub370\uc774\ud2b8\ud558\uba70, \uc140\ud504 \uc11c\ube44\uc2a4 \uc778\ud130\ub799\uc158\uc744 \uac1c\uc120\ud558\uc5ec \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d\uc758 \uae30\ub300\ub97c \ub6f0\uc5b4\ub118\ub294 \ucd5c\uc801\ud654\ub41c \uc5ec\uc815<\/h2>\n<p style=\"text-align: center;\">\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\ub294 \uace0\uac1d \ud504\ub85c\ud544 \ubc0f \uc774\ubca4\ud2b8 \uae30\ubc18 \ub370\uc774\ud130\uac00 \uc804\uc0ac\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ub2e8\uc77c \ud1b5\ud569 \ub370\uc774\ud130 \ubaa8\ub378\ub85c \uad6c\uc131\ub41c \uacbd\uc6b0\uc5d0\ub9cc \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc81c\ub300\ub85c \uae30\ucd08\ub97c \uac16\ucd98\ub2e4\uba74 \uace0\uac1d\uc758 \uc2e4\uc81c \uacbd\ud5d8\uc5d0 \ub300\ud55c \uac00\uc2dc\uc131\uc744 \ud655\ubcf4\ud558\uace0, \uacbd\ud5d8\uc744 \ubd84\uc11d\ud558\uc5ec \ubb34\uc5c7\uc774 \ud6a8\uacfc\uac00 \uc788\uace0 \ubb34\uc5c7\uc774 \ud6a8\uacfc\uac00 \uc5c6\ub294\uc9c0 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud300\uc740 \uc774\ub7ec\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \ud56d\uc0c1 \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;535233&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ucc98\uc74c\ubd80\ud130 \ubd84\uc11d\uc5d0 \uc801\ud569\ud55c \ub370\uc774\ud130\ub97c \ud655\ubcf4\ud558\uc138\uc694<\/h3>\n<p>\uace0\uac1d\uc758 \uae30\ub300\ub294 \ud55c\uc5c6\uc774 \ub192\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uac83\uacfc \ud544\uc694\ub85c \ud558\ub294 \uac83\uc744 \uc81c\ub300\ub85c \uc774\ud574\ud558\ub294 \uac83\uc774\uc57c\ub9d0\ub85c \uc131\uacfc\uc758 \ud575\uc2ec \ube44\ubc95\uc785\ub2c8\ub2e4. Genesys \ud50c\ub7ab\ud3fc\uc740 \ub370\uc774\ud130\ub97c \uc790\ub3d9\uc73c\ub85c \uc0dd\uc131, \ud68d\ub4dd \ubc0f \ubcf4\uac15\ud558\uc5ec \ubc14\ub85c \ubd84\uc11d\uc774 \uac00\ub2a5\ud55c \uc911\uc559 \uc9d1\uc911\uc2dd \ub370\uc774\ud130 \ubaa8\ub378\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc5ec\uc815 \uad00\ub9ac \uae30\ub2a5\uc740 \ud50c\ub7ab\ud3fc\uc5d0 \uae30\ubcf8\uc73c\ub85c \ud1b5\ud569\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \ud589\ub3d9 \ub370\uc774\ud130\uc640 \uc774\uc804 \uc774\ubca4\ud2b8 \ub370\uc774\ud130\ub97c \uc989\uc2dc \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130\ub97c \ucd94\ucd9c, \ubcc0\ud658, \ub85c\ub4dc\ud558\uac70\ub098 \ud0c0\uc0ac \uc2dc\uc2a4\ud15c\uc5d0, \uc561\uc138\uc2a4\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \ud68c\uc0ac \ub370\uc774\ud130\ub97c \uc9d1\uacc4\ud558\uace0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uac8c \ub418\uba74 \uc5ec\uc815 \ubd84\uc11d\uc744 \ub354 \ube68\ub9ac \uc2dc\uc791\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;535232&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uace0\uac1d\uc758 \uc2e4\uc81c \ud589\ub3d9\uc744 \ud30c\uc545\ud558\uc138\uc694<\/h3>\n<p>\uc5ec\uc815 \uad00\ub9ac\ub294 \uc2ec\uce35\uc801\uc778 \uc778\ud130\ub799\uc158 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. Genesys\ub97c \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d\uc758 \uc804\uccb4 \uc5ec\uc815\uc744 \uc2dc\uac01\ud654\ud558\uace0 \uc774\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc0c1\ub2f4\uc0ac, \ubd84\uc11d \ub2f4\ub2f9\uc790, \uacbd\ud5d8 \uad00\ub9ac\uc790\ub294 \uacfc\uac70 \uc778\ud130\ub799\uc158\ubd80\ud130 \uc2e4\uc2dc\uac04 \uacbd\ud5d8\uc5d0 \uc774\ub974\ub294 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uc5ec \uc5ec\uc815\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \ubcf4\ub2e4 \uc6d0\ud65c\ud558\uac8c \uc5c5\ubb34\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7ec\ub098 \ub2e8\uc21c\ud788 \uace0\uac1d \ud55c \uba85\uc758 \uc5ec\uc815\uc744 \uc774\ud574\ud558\ub294 \uac83\ub9cc\uc73c\ub85c\ub294 \ucda9\ubd84\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. Genesys\ub294 \uc5ec\uae30\uc5d0\uc11c \ud55c \uac78\uc74c \ub354 \ub098\uc544\uac00 \uc804\uccb4 \uace0\uac1d \uae30\ubc18\uc5d0 \ub300\ud55c \uc885\ud569\uc801\uc778 \ubdf0\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc870\uc9c1 \uc804\ubc18\uc5d0\uc11c \ud2b8\ub80c\ub4dc\ub97c \ud30c\uc545\ud558\uace0 \ubd84\uc11d\ud558\uace0, \uc801\uc808\ud55c \uc870\uce58\ub97c \uc2e0\uc18d\ud558\uac8c \uacb0\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;535234&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc5ec\uc815 \ubd84\uc11d \uc778\uc0ac\uc774\ud2b8\ub85c \uacfc\uac10\ud558\uac8c \uac1c\uc120\uc744 \ucd94\uc9c4\ud558\uc138\uc694<\/h3>\n<p>\uace0\uac1d\uc740 \uc5ec\ub7ec \ube0c\ub79c\ub4dc\ub97c \ube60\ub974\uac8c \uc624\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucda9\uc131\ub3c4\ub97c \ud655\ubcf4\ud558\uace0 \uc218\uc775\uc744 \ucc3d\ucd9c\ud558\ub824\uba74 \uace0\uac1d\uacfc \uac00\uc7a5 \uc798 \uc18c\ud1b5\ud558\ub294 \ubc29\ubc95\uc744 \uc2e0\uc18d\ud558\uac8c \uacb0\uc815\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. Genesys\ub294 \uace0\uac1d \ud589\ub3d9\uc744 \uc2dc\uac01\ud654\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uc5d0 \ub9c8\ucc30\uc774 \uc788\ub294 \uc9c0\uc810\uc744 \uc190\uc27d\uac8c \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc5ec\uae30\uc11c \uc5bb\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \ubb38\uc81c \ud574\uacb0\uc744 \uc704\ud55c \uc2e4\ud589 \uacc4\ud68d\uc744 \uc218\ub9bd\ud558\uace0 \uc5b4\ub5a0\ud55c \uc6b0\uc120 \uc21c\uc704\ub85c \uc870\uce58\ub97c \ucde8\ud574\uc57c \ud560 \uc9c0 \uacb0\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub97c \ub3c4\uc785\ud558\uba74 \uc5ec\uc815 \ubd84\uc11d\uc744 \ubc14\ub85c \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc870\uc9c1 \uad6c\uc131\uc6d0 \ubaa8\ub450\uac00 \ub2e8\uc77c\uc758 \uc778\uc0ac\uc774\ud2b8\ub97c \ubc14\ud0d5\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub300\ub300\uc801\uc778 \uad50\uc721\uc740 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac \uacb0\uc815\uc73c\ub85c \ub354 \ub098\uc740 \uacb0\uacfc\ub97c \uc989\uc2dc \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uc194\ub8e8\uc158\uc744 \ud65c\uc6a9\ud55c<br \/>\n\uace0\uac1d \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h2>\n<p style=\"text-align: center;\">\uace0\uac1d \uacbd\ud5d8\uc758 \uac01 \ub2e8\uacc4\ub9c8\ub2e4 \uc694\uad6c \uc0ac\ud56d\uc774 \ub2e4\ub974\uc9c0\ub9cc \uc774\ub294 \ubaa8\ub450 \ub3d9\uc77c\ud55c \uace0\uac1d \uc5ec\uc815\uc758 \uc77c\ubd80\uc785\ub2c8\ub2e4. \uac1c\uc778 \ub610\ub294 \uc9d1\ub2e8\uc758 \uace0\uac1d\uc744 \uc2ec\ub3c4 \uc788\uac8c \uc774\ud574\ud558\ub824\uba74 \ub2e4\uc591\ud55c \ub3c4\uad6c\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. AI \uae30\ubc18 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc740 \uc138\uacc4\uc801 \uc218\uc900\uc758 \ub300\uaddc\ubaa8 \uace0\uac1d \uc5ec\uc815\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/journey-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc5ec\uc815 \ubd84\uc11d<\/h3>\n<p>\uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud574 \uc0ac\uc6a9\ud558\uae30 \uc27d\uace0 \uc2e4\uc2dc\uac04\uc5d0 \uac00\uae4c\uc6b4 \ubd84\uc11d\uc744 \uc774\uc6a9\ud558\uc138\uc694. \ubd84\uc11d \uc778\uc0ac\uc774\ud2b8\ub97c \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc5d0\uc11c \ud65c\uc6a9\ud558\uba74 \uc6d0\ud558\ub294 KPI\uc640 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/capabilities\/journey-orchestration\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h3>\n<p>\uace0\uac1d\uacfc \ube0c\ub79c\ub4dc \uac04\uc758 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uace0\uac1d\uc774 \ub9cc\uc871\ud560 \ub9cc\ud55c \uacbd\ud5d8\uc73c\ub85c \ub9cc\ub4dc\uc138\uc694. \uc811\uc810\uacfc \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uac1c\uc778\ud654\ub418\uace0 \uad00\ub828\uc131 \uc788\ub294 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/predictive-web-engagement\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3>\n<p>\uace0\uac1d\uc758 \uc694\uad6c\ub97c \uc608\uce21\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \ucd5c\uc801\uc758 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc81c\uc548\ud558\uc138\uc694. AI \uae30\ubc18\uc758 \uc608\uce21 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud1b5\ud574 \uc120\uc81c\uc801\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/reporting-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ubd84\uc11d \ubc0f \ubcf4\uace0<\/h3>\n<p>\uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8 \ud5a5\uc0c1\uc5d0 \ud544\uc694\ud55c \uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uc138\uc694. \uc0ac\uc6a9\uc790 \uce5c\ud654\uc801\uc778 \ub9de\ucda4\ud615 \ub300\uc2dc\ubcf4\ub4dc\uc5d0\uc11c \uc2e4\uc2dc\uac04 \ubc0f \uacfc\uac70 \ub370\uc774\ud130\ub97c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/ai-and-automation\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">AI \ubc0f \uc790\ub3d9\ud654<\/h3>\n<p>\uc989\uc2dc \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ub124\uc774\ud2f0\ube0c AI\ub85c \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \ube60\ub974\uac8c \uc2e4\ud604\ud558\uc138\uc694. \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uace0, \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uac1c\uc778\ud654\ud558\uba70, \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ub354 \uc27d\uac8c \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/security-and-compliance\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ubcf4\uc548 \ubc0f \uaddc\uc815 \uc900\uc218<\/h3>\n<p>\uc5ec\ub7ec \uacc4\uce35\uc758 \ubcf4\uc548\uc744 \ud1b5\ud574 \uc548\uc2ec\ud558\uace0 \ub370\uc774\ud130\ub97c \ubcf4\ud638\ud558\uc138\uc694. \uae00\ub85c\ubc8c \uaddc\uc81c \uc694\uac74\uc774 \ubcf5\uc7a1\ud558\uac8c \ubcc0\ud654\ud558\ub354\ub77c\ub3c4 \ud56d\uc0c1 \uaddc\uc815\uc744 \uc900\uc218\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1733964760912{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row el_class=&#8221;form-card&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-start \"  href=\"\/ko-kr\/resources\/contact-center-buyers-guide\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-content col-md-8\"><div class=\"content-container\"><h2>2026 AI \ubc0f CX \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h2>\n<p>AI \uae30\ubc18 \uae30\uc220\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\ub294 \ubc29\ubc95\uc744 \uc0b4\ud3b4\ubcf4\uc138\uc694<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\uc9c0\uae08 \ub2e4\uc6b4\ub85c\ub4dc<\/div><\/div><\/div><div class=\"col-image col-md-4 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset\"><img decoding=\"async\" width=\"508\" height=\"474\" src=\"https:\/\/www.genesys.com\/media\/buyers-guide-2025.jpg\" alt=\"\" class=\"\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1733964760912{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">CX\ub97c \uc7ac\uc815\uc758\ud558\ub294 Genesys Cloud \uc5ec\uc815 \uad00\ub9ac<\/h2>\n<p style=\"text-align: center;\">\ub300\uaddc\ubaa8\ub85c \uacbd\ud5d8\uc744 \uac1c\uc778\ud654\ud558\ub294 \uac83\uc740 \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc744 \uc704\ud55c \ud575\uc2ec \uc5f4\uc1e0\uc785\ub2c8\ub2e4. Genesys\uac00 \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ub124\uc774\ud2f0\ube0c \uc5ec\uc815 \uad00\ub9ac<\/h3>\n<p>\uace0\uac1d \uc5ec\uc815\uc744 \uc27d\uac8c \uad00\ub9ac\ud558\uc138\uc694. Genesys\ub97c \uc0ac\uc6a9\ud558\uba74 \ub3c5\ub9bd\ud615 \ud50c\ub7ab\ud3fc\uc744 \ucd94\uac00\ub85c \ub3c4\uc785\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc5f0\uacb0\ub41c \ub2e8\uc77c \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c \uc5ec\uc815\uc744 \uc27d\uac8c \uc9d1\uacc4, \uce21\uc815, \ubaa8\ub2c8\ud130\ub9c1, \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc778\ud130\ub799\uc158 \ub370\uc774\ud130 \uc9d1\uacc4<\/h3>\n<p>Genesys Cloud \ubc0f \ud0c0\uc0ac \uc18c\uc2a4\ub97c \ud1b5\ud574 \uc774\ubca4\ud2b8 \ub370\uc774\ud130\ub97c \uc218\uc9d1, \uacb0\ud569, \ubcf4\uac15, \uc800\uc7a5\ud558\uc138\uc694. \uace0\uac1d \uc5ec\uc815 \uc2dc\uac01\ud654, \ubd84\uc11d, \uc778\uc0ac\uc774\ud2b8 \ub4f1\uc744 \uc989\uc2dc \ud65c\uc6a9\ud558\uc5ec \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0\uc11c \uace0\uac1d \ud589\ub3d9\uc744 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc885\ud569\uc801\uc778 \uc5ec\uc815 \uc778\uc0ac\uc774\ud2b8<\/h3>\n<p>\ub54c\ub85c\ub294 \ud45c\uc900 \uc774\ud558\uc758 \uace0\uac1d \uacbd\ud5d8\uc774 \uc81c\uacf5\ub420 \uc218 \uc788\uc9c0\ub9cc, \uc774\ub7f0 \uc77c\uc774 \uc790\uc8fc \uc77c\uc5b4\ub098\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \ub370\uc774\ud130\ub97c \uad00\ub9ac\ud558\uc5ec \uc5f4\uc545\ud55c \uace0\uac1d \uacbd\ud5d8\uc758 \uadfc\ubcf8 \uc6d0\uc778\uc744 \ud30c\uc545\ud558\uc138\uc694. \uadf8\ub7f0 \ub2e4\uc74c \uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \uc2e0\uc18d\ud558\uac8c \ub300\uc751\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d \uc2a4\ud1a0\ub9ac \ud655\uc778\ud558\uae30<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center p-2\" style=\"min-height:167px;\"><img decoding=\"async\" style=\"max-width:240px;\"width=\"250\" height=\"74\" src=\"https:\/\/www.genesys.com\/media\/Canadian_Red_Cross_LogoX250.png\" alt=\"Canadian_Red_Cross_LogoX250\" ><\/div><div class=\"card-body\"><p class=\"text-24 mb-2\">\u201c\uc6b0\ub9ac\ub294 \uae30\uc99d\uc790\ub4e4\uc774 \uc2dc\uac04\uc5d0 \ub530\ub77c \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uc2e4\uc81c\ub85c \uc5b4\ub5bb\uac8c \uc774\ub3d9\ud588\ub294\uc9c0 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n<p>\u2014 Andrew George, \uce90\ub098\ub2e4 \uc801\uc2ed\uc790\uc0ac \uc9c1\uc811 \ubc0f \ud1b5\ud569 \ub9c8\ucf00\ud305 \ub2f4\ub2f9 \uc774\uc0ac<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component card w-100 bgc-white vertical text-start   chevron-only has-card-header  \" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center p-2\" style=\"min-height:167px;\"><img decoding=\"async\" style=\"max-width:240px;\"width=\"300\" height=\"92\" src=\"https:\/\/www.genesys.com\/media\/Arvigx300.png\" alt=\"Arvigx300\" ><\/div><div class=\"card-body\"><p class=\"text-24 mb-2\">\u201cGenesys \uc194\ub8e8\uc158\uc5d0\uc11c \ub208\uc5d0 \ub744\ub294 \uc810\uc740 \uc2dc\uac01\ud654\ub97c \ud1b5\ud574 \uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc27d\uac8c \uc5bb\uc744 \uc218 \uc788\ub2e4\ub294 \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ube60\ub978 \uac83\uc744 \uc6d0\ud588\uace0, Genesys\ub294 \ucd5c\uace0\uc758 \ud574\ub2f5\uc774\uc5c8\uc2b5\ub2c8\ub2e4.\u201d<\/p>\n<p>\u2014 Elena Weller, Arvig \uace0\uac1d \uacbd\ud5d8 \ub2f4\ub2f9 \uc774\uc0ac<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row disable_element=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d \uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ud1b5\ud55c \uacb0\uacfc \uac1c\uc120<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row disable_element=&#8221;yes&#8221;][vc_column][\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221; el_id=&#8221;demo&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uace0\uac1d\uc758 \ub9c8\uc74c\uc744 \uc0ac\ub85c\uc7a1\ub294 \uacbd\ud5d8 \ucc3d\ucd9c<\/h2>\n<p>\uace0\uac1d \uc5ec\uc815 \ucd5c\uc801\ud654\uc5d0\ub294 \ubaa8\ub4e0 \uc774\ubca4\ud2b8\uac00 \uc911\uc694\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uc5f0\uacb0\ud558\uc5ec \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uc644\uc804\ud788 \uc774\ud574\ud574\uc57c \uace0\uac1d\uc758 \ucda9\uc131\ub3c4\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud\ub294 \uc11c\ub85c \ub2e4\ub978 \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uace0 \uc0ac\uc77c\ub85c\ub97c \ud574\uacb0\ud569\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc744 \ud1b5\ud574 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uba74 \uace0\uac1d\uc774 \uc88b\uc544\ud560 \ub9cc\ud55c \uacbd\ud5d8\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uae08 \ub370\ubaa8\ub97c \uc694\uccad\ud558\uace0 \uadf8 \ubc29\ubc95\uc744 \ud655\uc778\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/565249\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/565249\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"565249\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uc694\uccad\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uc694\uccad\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4 font-weight-bold\">\uad00\uc2ec \uac00\uc838 \uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadc0\ud558\uc758 \uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\uac00 \ud544\uc218\uc778 \uc774\uc720\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\ub294 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc885\ud569\uc801\uc778 \ubdf0\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uc774\ud574\ud558\uace0 \uc2dc\uac01\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \uace0\uac1d\uc758 \uacbd\ud5d8\uc744 \uc774\ud574\ud558\uace0 \uac1c\uc120\ud574\uc57c \ud560 \ubd80\ubd84\uc744 \ud30c\uc545\ud558\uc5ec \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uc811\uadfc \ubc29\uc2dd\uc740 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \uac1c\uc120, \ub9cc\uc871\ub3c4 \ud5a5\uc0c1, \ucda9\uc131\ub3c4 \uac15\ud654\uc5d0 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uc758 \uc694\uad6c \ubc0f \uae30\ub300\uce58\uc640 \uad00\ub828\ub41c \uc815\ubcf4\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c, \uc774\ub97c \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601\uacfc \uc804\ub7b5\uc5d0 \ubc18\uc601\ud558\uc5ec \ub9e4\ucd9c\uc744 \uc99d\uc9c4\ud558\uace0 \uacbd\uc7c1\ub825\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc774\ub7ec\ud55c \uc804\ub7b5\uc744 \uc2e4\ud589\ud558\uc5ec \uacb0\uacfc\ub97c \uc5bb\uae30\uae4c\uc9c0 \uc2dc\uac04\uc774 \uc5bc\ub9c8\ub098 \uac78\ub9bd\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uacfc\uac70\uc5d0\ub294 \ubd84\uc11d \uac00\ub2a5\ud55c \uace0\uac1d \uc5ec\uc815 \ub370\uc774\ud130\ub97c \ud655\ubcf4\ud558\ub824\uba74 \uc804\ubb38 \uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud574\uc57c \ud588\uace0, \uc774\ub7ec\ud55c \uc900\ube44 \uc791\uc5c5\uc5d0 6\uac1c\uc6d4\uc774 \uac78\ub9ac\uae30\ub3c4 \ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc Genesys Cloud \uc5ec\uc815 \uad00\ub9ac\ub97c \uc0ac\uc6a9\ud558\uba74 \uad6c\ub9e4 \ud6c4 24\uc2dc\uac04 \uc774\ub0b4\uc5d0 \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d\uc744 \uc2dc\uc791\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uba87 \ubd84 \ub9cc\uc5d0 \uac04\ub2e8\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc740 \ub2e4\uc74c, \uc774\ub97c \ud65c\uc6a9\ud558\uc5ec \uba87 \uc2dc\uac04 \uc548\uc5d0 \uac1c\uc120 \ubc29\ubc95\uc744 \ud30c\uc545\ud558\uace0 \uc81c\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uc815\uc758 \ubcf5\uc7a1\uc131, \uc774\ubca4\ud2b8 \uc18c\uc2a4(\ub370\uc774\ud130)\uc758 \uac00\uc6a9\uc131, \ud544\uc694\ud55c \ubcc0\uacbd \uc0ac\ud56d\uc5d0 \ub530\ub77c \uc778\uc0ac\uc774\ud2b8 \ud655\ubcf4 \uc2dc\uac04\uc5d0 \ucc28\uc774\ub294 \uc788\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uc815\uc740 \uacb0\ucf54 \uc815\uc801\uc774\uc9c0 \uc54a\uc73c\ubbc0\ub85c \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \ub2ec\uc131\ud55c \ud6c4\uc5d0\ub3c4 \uc804\ub7b5\uc744 \uacc4\uc18d \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \ub2e4\ub4ec\uc73c\uba70 \uac1c\uc120\uc744 \uc774\uc5b4\uac00\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ud2b9\uc815 \uc0b0\uc5c5\uc758 \ub2c8\uc988\uc5d0 \ub530\ub77c \uc11c\ube44\uc2a4\ub97c \ub9de\ucda4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc0b0\uc5c5\ub9c8\ub2e4 \uace0\uc720\ud55c \ub2c8\uc988\uac00 \uc788\ub294 \ub9cc\ud07c, \uc0b0\uc5c5 \ubc0f \uae30\uc5c5\uc758 \uad6c\uccb4\uc801\uc778 \ubaa9\ud45c\uc640 \uc694\uad6c \uc0ac\ud56d\uc744 \ubc18\uc601\ud558\uc5ec \uace0\uac1d \uc5ec\uc815 \uc194\ub8e8\uc158\uc744 \ub9de\ucda4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\ub9e4, \uc758\ub8cc, \uae08\uc735 \ub4f1 \ubaa8\ub4e0 \ubd84\uc57c\uac00 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub9de\ucda4\ud654 \uc791\uc5c5\uc758 \uc608\ub85c\ub294 \ub9de\ucda4\ud615 \uba54\uc2dc\uc9c0, \uc811\uc810 \ucd5c\uc801\ud654, \ud68c\uc0ac\uc5d0 \uc801\ud569\ud55c \ubc29\uc2dd\uc758 \ubd84\uc11d \uae30\ub2a5 \uad6c\ucd95 \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\uc5d0 \ub300\ud55c \uc811\uadfc \ubc29\uc2dd\uc744 \ub9de\ucda4\ud654\ud558\uba74 \uc804\ub7b5\uc758 \uad00\ub828\uc131\uc744 \uc720\uc9c0\ud558\uace0 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \uac1c\uc120\uc744 \uc704\ud574 \ud574\uc57c \ud560 \uccab \ubc88\uc9f8 \uc870\uce58\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uba3c\uc800, \ud604\uc7ac \uace0\uac1d \uc5ec\uc815\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\ub97c \ub9e4\ud551\ud569\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \uace0\uac1d \uc811\uc810\uacfc \uc778\ud130\ub799\uc158\uc758 \uc804\uccb4 \ubc94\uc704\ub97c \uc2dc\uac01\ud654\ud558\uace0, \uace0\uac1d \uc5ec\uc815\uc758 \ud750\ub984\uc744 \uc815\uc758\ud558\uace0, \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd84\uc57c\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\uc74c\uc73c\ub85c, \uace0\uac1d \uacbd\ud5d8\uc758 \ubb38\uc81c\uc810\uacfc \uaca9\ucc28\ub97c \uc815\ud655\ud788 \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub7ec\ud55c \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\ub97c \ud1b5\ud574 \ub2ec\uc131\ud558\uace0\uc790 \ud558\ub294 \ubaa9\ud45c\ub97c \uacb0\uc815\ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c, \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d \ub3c4\uad6c\uc640 \uac19\uc740 \uae30\uc220\uc744 \uc801\uc6a9\ud558\uc5ec \ud5a5\ud6c4 \uc778\ud130\ub799\uc158\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ucd94\uc801\ud558\uace0 \ubd84\uc11d\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uc870\uc9c1 \ub0b4\uc5d0\uc11c \uace0\uac1d \uc911\uc2ec \ubb38\ud654\ub97c \uc870\uc131\ud569\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \ud544\uc694\ud55c \ub370\uc774\ud130, \ub3c4\uad6c, \uc9c0\uc6d0\uc744 \uc9c1\uc6d0\uc5d0\uac8c \uc81c\uacf5\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c0\uc6d0\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \uc0ac\ub78c\uc774 \uacf5\ud1b5\uc758 \uace0\uac1d \uc5ec\uc815 \ubaa9\ud45c\ub97c \ud5a5\ud574 \ub098\uc544\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \uc774\ub2c8\uc154\ud2f0\ube0c\uc758 \uc131\uacf5\uc740 \uc5b4\ub5bb\uac8c \uce21\uc815\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc131\uacf5 \uce21\uc815\uc740 \ub2e4\uc74c \uc0ac\ud56d\uc774 \ud3ec\ud568\ub41c \ub2e4\uc591\ud55c \ud575\uc2ec \uc131\uacfc \uc9c0\ud45c(KPI)\ub97c \ucd94\uc801\ud558\ub294 \uac83\uc5d0\uc11c \uc2dc\uc791\ud569\ub2c8\ub2e4.<\/p>\n<ul class=\"ml-1\">\n<li>\uace0\uac1d \ub9cc\uc871 \uc810\uc218<\/li>\n<li>\uc21c \ucd94\ucc9c\uace0\uac1d \uc9c0\uc218(NPS)<\/li>\n<li>\uace0\uac1d \uc720\uc9c0\uc728<\/li>\n<li>\ub9e4\ucd9c \uc131\uc7a5<\/li>\n<\/ul>\n<p>\uae30\ud0c0 \uc911\uc694\ud55c \uc9c0\ud45c\ub85c\ub294 \ud3c9\uade0 \ud574\uacb0 \uc2dc\uac04, \uace0\uac1d \ucd94\ucc9c\uc728, \uc811\uc810 \uc804\ubc18\uc758 \ucc38\uc5ec\ub3c4 \uc218\uc900 \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uac01 \uc218\uce58\ub294 \uc911\uc694\ud55c \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc0f \ub9cc\uc871\ub3c4 \uc9c0\ud45c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ud574\ub2f9 KPI\ub97c \uc815\uae30\uc801\uc73c\ub85c \uac80\ud1a0\ud558\uba74 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \uc804\ub7b5\uc774 \uc5bc\ub9c8\ub098 \ud6a8\uacfc\uc801\uc778\uc9c0 \ud3c9\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \ud50c\ub7ab\ud3fc\uc774\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac \ud50c\ub7ab\ud3fc\uc740 \uc885\ud569\uc801\uc778 \uae30\uc220 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uacc4\ud68d, \uc2e4\ud589, \ubaa8\ub2c8\ud130\ub9c1\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc8fc\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud50c\ub7ab\ud3fc\uc740 \uace0\uac1d \uc5ec\uc815\uc744 \ub9e4\ud551\ud558\uace0, \uace0\uac1d \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uba70, \uac1c\uc120 \uae30\ud68c\ub97c \ud30c\uc545\ud558\uae30 \uc704\ud55c \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uc5ec\ub7ec \ucc44\ub110\uc5d0 \uac78\uccd0 \ub514\uc9c0\ud138 \ubc0f \uc74c\uc131 \uace0\uac1d \uc811\uc810\uc744 \ud1b5\ud569\ud558\uc5ec \uae30\uc5c5\uc774 \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc2e4\uc2dc\uac04 \ubd84\uc11d, \uace0\uac1d \uc138\ubd84\ud654, \uc790\ub3d9\ud654 \uae30\ub2a5\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc62c\ubc14\ub978 \ud50c\ub7ab\ud3fc\uc744 \uc774\uc6a9\ud558\uba74 \uace0\uac1d\uc758 \ud589\ub3d9\uacfc \uc120\ud638\ub3c4\uc5d0 \ub300\ud55c \uc2ec\uce35\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uace0, \ub354 \ub9ce\uc740 \uc815\ubcf4\uc5d0 \uc785\uac01\ud558\uc5ec \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0, \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uc5ec\uc815 \ud504\ub808\uc784\uc6cc\ud06c\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d \uc5ec\uc815 \ud504\ub808\uc784\uc6cc\ud06c\ub294 \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc640 \uc778\ud130\ub799\uc158\ud560 \ub54c \ub9cc\ub098\ub294 \ub2e8\uacc4\uc640 \uc811\uc810\uc744 \uac04\ub7b5\ud558\uac8c \uc124\uba85\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc778\uc2dd, \uace0\ub824, \uad6c\ub9e4, \uc720\uc9c0, \uc639\ud638\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc774 \uc815\ubcf4\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ucda9\uc131\ub3c4\ub97c \uac15\ud654\ud558\ub294 \ud0c0\uac9f\ud305 \uc804\ub7b5\uc744 \uac1c\ubc1c\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \ud504\ub808\uc784\uc6cc\ud06c\ub97c \uc0ac\uc6a9\ud558\uba74 \uac01 \ub2e8\uacc4\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uc744 \ubd84\uc11d\ud558\uace0 \uc774\ud574\ud558\uc5ec \ud575\uc2ec \uc778\ud130\ub799\uc158\uacfc \uc815\uc11c\uc801 \ubc18\uc751\uc744 \uc27d\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd84\uc57c\ub97c \uc815\ud655\ud788 \ucc3e\uace0, \ub354 \ud6a8\uacfc\uc801\uc778 \uc811\uc810\uc744 \uc124\uacc4\ud558\uba70, \uace0\uac1d \ub77c\uc774\ud504\uc0ac\uc774\ud074 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc6d0\ud65c\ud558\uace0 \uc751\uc9d1\ub825 \uc788\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815\uc774\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uc5ec\uc815\uc740 \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \ube0c\ub79c\ub4dc\uc640 \uc778\ud130\ub799\uc158\ud558\ub294 \uace0\uac1d\uc758 \uacbd\ud5d8\uc744 \ub9d0\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ube0c\ub79c\ub4dc\uc758 \uc6f9\uc0ac\uc774\ud2b8, \ubaa8\ubc14\uc77c \uc571, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110 \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc5ec\uc815\uc740 \ucc44\ub110\uc5d0 \uc0c1\uad00\uc5c6\uc774 \uc6d0\ud65c\ud558\uace0 \ud1b5\ud569\ub41c \uacbd\ud5d8\uc774\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc634\ub2c8\ucc44\ub110 \uc5ec\uc815\uc740 \uace0\uac1d\uc774 \uc5b4\ub5a4 \ucc44\ub110\uc744 \uc120\ud0dd\ud558\ub4e0 \uc77c\uad00\ub41c \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c, \uace0\uac1d\uc774 \ucc44\ub110\uc744 \uc804\ud658\ud560 \ub54c\ub294 \uace0\uac1d \uacbd\ud5d8\uc774 \ub04a\uc5b4\uc9c0\uc9c0 \uc54a\uace0 \ub9e4\ub044\ub7fd\uac8c \uc5f0\uacb0\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uadf8\ub7ec\ub824\uba74 \uc774\uc804 \ucc44\ub110\uc758 \ubaa8\ub4e0 \ucee8\ud14d\uc2a4\ud2b8\uac00 \uc804\ub2ec\ub418\uace0, \uc774\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d\uc740 \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\ud6a8\uacfc\uc801\uc778 \uc634\ub2c8\ucc44\ub110 \uc804\ub7b5\uc740 \ubaa8\ub4e0 \ucc44\ub110\uc758 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud558\uc5ec \uac1c\uc778\ud654\ub418\uace0 \uad00\ub828\uc131 \uc788\ub294 \uc778\ud130\ub799\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ube0c\ub79c\ub4dc\ub294 \uace0\uac1d\uacfc \ub354 \uac15\ub825\ud55c \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uace0 \uc9c0\uc18d\uc801\uc778 \ucda9\uc131\ub3c4\ub97c \uc774\ub04c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">CX\uc640 \uace0\uac1d \uc5ec\uc815\uc740 \uc5b4\ub5bb\uac8c \ub2e4\ub985\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d \uacbd\ud5d8(CX)\uacfc \uace0\uac1d \uc5ec\uc815\uc740 \uc11c\ub85c \ub2e4\ub978 \uac1c\ub150\uc785\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uacbd\ud5d8\uc5d0\ub294 \uace0\uac1d\uc758 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uacfc \uacbd\ud5d8\uc744 \ubc14\ud0d5\uc73c\ub85c \uc313\uc778 \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud55c \uace0\uac1d\uc758 \uc778\uc2dd\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \ud488\uc9c8, \uc81c\ud488 \ub9cc\uc871\ub3c4, \uc815\uc11c\uc801 \uc5f0\uacb0 \ub4f1\uc774 \ubaa8\ub450 CX\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815\uc740 \ube0c\ub79c\ub4dc\uc640 \uc778\ud130\ub799\uc158\ud560 \ub54c \uac1c\uc778\uc774 \ucde8\ud558\ub294 \uad6c\uccb4\uc801\uc778 \uacbd\ub85c\uc785\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \ud615\uc131\ud558\ub294 \uc138\ubd80\uc801\uc778 \ub2e8\uacc4\uc640 \uc778\ud130\ub799\uc158\uc5d0 \uc911\uc810\uc744 \ub461\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uc5ec\uc815\uc740 \uace0\uac1d \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \uc138\ubd84\ud654\ub41c \ubdf0\ub97c \uc81c\uacf5\ud558\ub294 \ud55c\ud3b8, \uace0\uac1d \uacbd\ud5d8\uc740 \uc774\ub7ec\ud55c \uc778\ud130\ub799\uc158\uc758 \ub354 \uad11\ubc94\uc704\ud55c \uacb0\uacfc\uc785\ub2c8\ub2e4. \ub450 \uac1c\ub150\uc5d0 \ub300\ud55c \uc774\ud574\ub294 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uad00\uacc4\ub97c \uac1c\uc120\ud558\ub294 \uc804\ub7b5\uc744 \uc124\uacc4\ud558\ub294 \ub370 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1726246719590{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;] CX \ucd5c\uc801\ud654\ub97c \uc704\ud55c \uace0\uac1d 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