{"id":525640,"date":"2024-07-11T23:39:04","date_gmt":"2024-07-12T06:39:04","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=525640"},"modified":"2024-07-11T23:39:04","modified_gmt":"2024-07-12T06:39:04","slug":"development","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/development","title":{"rendered":"\uac1c\ubc1c"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section vib=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1707204122633{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 style=\"text-align: center;\">\uadc0\uc0ac\uc758 \ucee8\ud0dd\uc13c\ud130 \uac1c\ubc1c \ud658\uacbd\uc744 \ub300\ud3ed \uac1c\uc120\ud558\uc138\uc694<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center  vc_custom_1720765284924\"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/request-a-demo\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"https:\/\/developer.genesys.cloud\/\" target=\"_blank\" rel=\"noopener\">\uac1c\ubc1c\uc790 \uc13c\ud130 \ubc14\ub85c\uac00\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\ucd5c\uc2e0 \uac1c\ubc1c \ubc29\ubc95\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130\uc758 \uc804\ub7b5\uc801 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc2e4\uc81c \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1 \uc791\uc5c5 \uc218\ud589<\/h3>\n<p>Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc740 \uac1c\ubc1c\uc790\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \uc5fc\ub450\uc5d0 \ub450\uace0 \uad6c\ucd95\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uace0\uc720\uc758 \uc720\uc988 \ucf00\uc774\uc2a4\ub97c \ucc98\ub9ac\ud558\uae30 \uc704\ud574 \uad6c\ucd95\ub41c \uac1c\ubc1c \ud658\uacbd\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud604 \uc2dc\uc7a5\uc5d0 \ub9de\ub294 \ube60\ub978 \ud601\uc2e0<\/h3>\n<p>\uce5c\uc219\ud558\uace0 \ud604\ub300\uc801\uc778 \uc5b8\uc5b4\ub85c \uad6c\uc131\ub41c \ub2e4\uc591\ud55c \ud15c\ud50c\ub9bf\uacfc \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uc5ec \uc9c0\uc18d \uac00\ub2a5\ud55c \uac1c\ubc1c \ud504\ub808\uc784\uc6cc\ud06c\uc640 \ud0a4\ud2b8\ub97c \uae30\ubc18\uc73c\ub85c \ud55c\ubc1c \uc55e\uc11c \ub098\uac00\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ube44\uc988\ub2c8\uc2a4 \uac00\uce58 \ucc3d\ucd9c<\/h3>\n<p>\uae30\ub2a5\uc774 \ud48d\ubd80\ud55c \ud604\ub300\uc801\uc778 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uac1c\ubc1c\uc744 \uac04\uc18c\ud654\ud569\ub2c8\ub2e4. \ub3c5\ud2b9\ud558\uace0 \uc804\ub840 \uc5c6\ub294 \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\uc774 \ub354\uc6b1 \uc26c\uc6cc\uc84c\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d\uc774 \uac10\ub3d9\ubc1b\ub294 \ucc28\ubcc4\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_single_image image=&#8221;505659&#8243; alignment=&#8221;center&#8221; el_class=&#8221;rounded-xs&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"text-22\">API \ud655\uc7a5 \ud3ec\uc778\ud2b8<\/h3>\n<p>Genesys Cloud \ud50c\ub7ab\ud3fc\uc758 \uac70\uc758 \ubaa8\ub4e0 \ubd80\ubd84\uc744 \ud655\uc7a5\ud558\uace0 \uc5f0\uacb0\ud560 \uc218 \uc788\uc73c\uba70, \uae30\ubcf8\uc801\uc73c\ub85c \uacf5\uac1c\ub41c 3,000\uac1c \uc774\uc0c1\uc758 API\ub97c \uac1c\ubc1c\uc790 \uc13c\ud130\uc5d0\uc11c \uc644\uc804\ud788 <a href=\"https:\/\/developer.genesys.cloud\/devapps\/api-explorer\">\ud0d0\uc0c9<\/a>\ud558\uace0 \ud14c\uc2a4\ud2b8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"text-22\">\uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c\uc790 \ud0a4\ud2b8<\/h3>\n<p>\uc9c1\uad00\uc801\uc778 \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c REST API \ud638\ucd9c\uc744 \ub798\ud551\ud558\ub294 <a href=\"https:\/\/developer.genesys.cloud\/devapps\/sdk\/\">\ud074\ub77c\uc774\uc5b8\ud2b8 \ub77c\uc774\ube0c\ub7ec\ub9ac<\/a>\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc778\ud130\uadf8\ub808\uc774\uc158\uc744 \ub2e8\uc21c\ud654\ud569\ub2c8\ub2e4. JavaScript, Java, NET, Python, iOS, Go \ub4f1 \uadc0\ud558\uc5d0\uac8c \uc775\uc219\ud55c \ud504\ub85c\uadf8\ub798\ubc0d \uc5b8\uc5b4\ub97c \uc120\ud0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"text-22\">\uc784\ubca0\ub354\ube14 \ud504\ub808\uc784\uc6cc\ud06c<\/h3>\n<p>\ud0c0\uc0ac \uc2dc\uc2a4\ud15c \ub0b4\ubd80\uc758 <a href=\"https:\/\/developer.genesys.cloud\/platform\/embeddable-framework\/\">\uc6f9 \uc571<\/a>\uc5d0 (\ube0c\ub77c\uc6b0\uc800 \ud655\uc7a5 \ud3ec\ud568) \ucee8\ud0dd\uc13c\ud130 \uc11c\ube44\uc2a4\ub97c \ube60\ub974\uac8c \ucd94\uac00\ud558\uc138\uc694. \uc5ec\uae30\uc5d0\ub294 \ud074\ub9ad \ud22c \ub2e4\uc774\uc5bc, \uc2a4\ud06c\ub9b0 \ud31d, \ucc29\uc2e0 \uc804\ud658, \uc2a4\ud06c\ub9bd\ud2b8 \ub4f1\uc758 \uc778\ud130\ub799\uc158 \uc720\ud615 \ubc0f \uae30\ub2a5\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"text-22\">\uc6f9\ud6c5<\/h3>\n<p>Jenkins, Jira, Bitbucket, GitHub, Salesforce \ub4f1\uacfc\uc758 \uc0ac\uc804 \uad6c\uc131\ub41c \uc778\ud130\uadf8\ub808\uc774\uc158\uc744 \uc0ac\uc6a9\ud558\uc5ec <a href=\"https:\/\/help.genesys.cloud\/articles\/webhooks-integrations\/\">\ucc57\ub8f8<\/a>\uc5d0 \uc774\ubca4\ud2b8 \uc54c\ub9bc\uc744 \uac8c\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc138\ubd80 \uc815\ubcf4\uc640 \ud568\uaed8 REST POST \uba85\ub839\uc744 \uc0ac\uc6a9\ud574 \uc774\ubca4\ud2b8\ub97c \uc1a1\ucd9c\ud569\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"text-22\">\ud074\ub77c\uc774\uc5b8\ud2b8 \uc571<\/h3>\n<p><a href=\"https:\/\/developer.genesys.cloud\/platform\/integrations\/client-apps\/\" target=\"_blank\" rel=\"noopener\">Genesys Cloud \uc778\ud130\ud398\uc774\uc2a4<\/a>\uc5d0 \ub9de\ucda4\ud615 \uc6f9 \uc571\uc744 \ud3ec\ud568\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uc774\ub4dc\ubc14, \uba54\uc778 \uc2a4\ud14c\uc774\uc9c0 \ub610\ub294 \uc0c1\ud638 \uc791\uc6a9 \uc704\uc82f \ud328\ub110\uc5d0 \uc571\uc744 \ud45c\uc2dc\ud558\uc5ec \uae30\ubcf8 \uc0ac\uc6a9\uc790 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \uc798 \uc5b4\uc6b8\ub9ac\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"text-22\">CI\/CD \ub3c4\uad6c<\/h3>\n<p><a href=\"https:\/\/developer.genesys.cloud\/devapps\/cx-as-code\/\" target=\"_blank\" rel=\"noopener\">CX as Code<\/a>\uc640 \ud568\uaed8 \uac1c\ubc1c \ubc0f \ud14c\uc2a4\ud2b8 \ud658\uacbd\uc744 \ud65c\uc6a9\ud558\uc5ec \uc778\uc801 \uc624\ub958\uc758 \uc704\ud5d8\uc744 \ucd5c\uc18c\ud654\ud569\ub2c8\ub2e4. \uc774\ud6c4 \ud504\ub85c\ub355\uc158\uc5d0\uc11c A\/B \ud14c\uc2a4\ud2b8\ub97c \uc218\ud589\ud558\uc5ec \ub9de\ucda4\ud615 \ud601\uc2e0\uc744 \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"text-22\">\uc561\uc140\ub7ec\ub808\uc774\ud130<\/h3>\n<p>\ub370\uc774\ud130 \uc791\uc5c5, \ubd07 \ud750\ub984, \uc124\uacc4 \ud750\ub984, \uc18d\uc131 \uae30\ubc18 \ubcf4\uc548 \ud504\ub798\uadf8\uba3c\ud2b8, \uc9c0\uc2dd \uc6cc\ud06c\ubca4\uce58 \ub4f1\uc5d0 \ub300\ud55c <a href=\"https:\/\/help.genesys.cloud\/articles\/accelerators-overview\/\">\uc0d8\ud50c \uad6c\uc131(configuration)<\/a>\uc744 \ud1b5\ud574 \uc9c4\ud589 \uc18d\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uc811 \uad6c\ucd95\ud558\uace0 \uad6c\uc131\ud560 \ud544\uc694 \uc5c6\uc774 \uc870\uc9c1\uc5d0 \ubc30\ud3ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"text-22\">\ube14\ub8e8 \ud504\ub9b0\ud2b8<\/h3>\n<p><a href=\"https:\/\/developer.genesys.cloud\/blueprints\/\" target=\"_blank\" rel=\"noopener\">\uc790\uc138\ud55c \uc9c0\uce68<\/a>, \ud3ec\uad04\uc801\uc778 \ub3c4\uad6c \ud0a4\ud2b8 \ubc0f \uc624\ud508 \uc18c\uc2a4 \ucf54\ub4dc \uc800\uc7a5\uc18c\ub97c \uc0ac\uc6a9\ud558\uc5ec \ube60\ub974\uac8c \ud601\uc2e0\ud558\uc138\uc694. Genesys Cloud \ub0b4\uc5d0\uc11c \ud0c0\uc0ac \uc81c\ud488 \ubc0f \ub2e4\uc591\ud55c \uc194\ub8e8\uc158\uacfc\uc758 \ub9de\ucda4\ud615 \uc778\ud130\uadf8\ub808\uc774\uc158\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"text-22\">\uac1c\ubc1c\uc790 \uc13c\ud130<\/h3>\n<p>\uc81c\uc791\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 <a href=\"https:\/\/developer.genesys.cloud\/\" target=\"_blank\" rel=\"noopener\">\uac1c\ubc1c\uc790 \uc13c\ud130<\/a>\uc5d0\uc11c \ucc3e\uc73c\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacf5\uc9c0 \uc0ac\ud56d, \ube14\ub85c\uadf8, \ud29c\ud1a0\ub9ac\uc5bc, \ubc29\ubc95 \uac00\uc774\ub4dc, \uac1c\ubc1c \uc571 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uac1c\ubc1c \ub3c4\uad6c, \ud65c\uc131 \ud3ec\ub7fc \ub4f1\uc744 \ud3ec\ud568\ud558\uc5ec \uac1c\ubc1c\uc790\ub97c \uc704\ud574 \uc120\ubcc4\ub41c \ucf58\ud150\uce20\ub97c \ud0d0\uc0c9\ud574\ubcf4\uc138\uc694.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-0&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" href=\"https:\/\/genesys.com\/ko-kr\/resources\/state-of-cx\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"600\" height=\"476\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-2023-ko-e1715652936492.png\" alt=\"state-of-cx-2023-ko\" ><\/div><div class=\"card-body\"><h2 class=\"h2font-weight-bold\">\ub2e8 13%<\/h2>\n<p class=\"text-22 mb-4\">\uc644\uc804\ud788 \uc5f0\uacb0\ub41c \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uc870\uc9c1<\/p>\n<p class=\"text-orange\"><strong>\u201c\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c\u201d, Genesys, 2023<\/strong><\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-lg-offset-0 vc_col-md-offset-0 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uace0\uac1d \uacbd\ud5d8\uc758 \ud310\ub3c4\ub97c \ubc14\uafb8\uc138\uc694<\/h2>\n<p>Genesys\ub97c \uc0ac\uc6a9\ud558\uba74 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110 \uc804\uccb4\uc5d0\uc11c \uc0c1\ud669\uc5d0 \ub9de\ub294 \uc790\ub3d9\ud654\ub41c \uacbd\ud5d8\uc744 \uac04\ud3b8\ud558\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc2dc\uac04\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4 \ub2f4\ub2f9\uc790\uc640 \ud568\uaed8 \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ubc18 \uc634\ub2c8\ucc44\ub110 \uc194\ub8e8\uc158\uc744 \ub9cc\ub4dc\ub294 \ub370 \uc9d1\uc911\ud558\uc5ec \uae30\ud68c, \uc704\ud611, \ubc29\ud574 \uc694\uc18c\ub97c \uc790\uc138\ud788 \uc0b4\ud3b4\ubcf4\uace0 \ud30c\uc545\ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c, \uae30\uc220\uc744 \ud1b5\ud574 \uace0\uac1d \uae30\ub300\uce58\uc640 \uc870\uc9c1\uc774 \uc81c\uacf5\ud558\ub294 \uc11c\ube44\uc2a4 \uac04\uc758 \uaca9\ucc28\ub97c \uc5b4\ub5bb\uac8c \uc904\uc77c \uc218 \uc788\ub294\uc9c0 \ube60\ub974\uac8c \ubd84\uc11d\ud569\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud \ud50c\ub7ab\ud3fc\uc758 \ud328\ud0a4\uc9c0 \uae30\ub2a5, \ud48d\ubd80\ud55c \uacf5\uc6a9 API, \uc778\ud130\uadf8\ub808\uc774\uc158 \ubc29\ubc95 \ubc0f \uac1c\ubc1c\uc790 \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uba74 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc744 \ub9cc\uc871\uc2dc\ud0a4\ub294 \uc81c\ud488\uc744 \uc790\uc720\ub86d\uac8c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uc640 \ud568\uaed8 \uacbd\ud5d8\uc758 \ud310\ub3c4\ub97c \ubc14\uafb8\uace0, \uace0\uac1d \uacbd\ud5d8\uc744 \ucc28\ubcc4\ud654\ub97c \uc694\uc18c\ub85c \uc0bc\uc544 \ub354\uc6b1 \uc120\ub3c4\ud558\ub294 \uae30\uc5c5\uc73c\ub85c \uc131\uc7a5\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\ucee8\ud0dd\uc13c\ud130 \uc548\ud30e\uc5d0\uc11c \ube0c\ub79c\ub4dc \ucc28\ubcc4\ud654 \uc694\uc18c\ub97c \uad6c\uc131\ud558\uc138\uc694<\/h2>\n<p style=\"text-align: center;\">\ud604\ub300\uc801\uc774\uace0 \uc2e4\uc6a9\uc801\uc778 \ub3c4\uad6c\uc640 \ub9ac\uc18c\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 API \uc911\uc2ec \uac1c\ubc29\ud615 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d, \uc9c1\uc6d0 \ubc0f \ube44\uc988\ub2c8\uc2a4\ub97c \uc704\ud55c \ud601\uc2e0\uc801\uc778 \uc194\ub8e8\uc158\uc744 \ub9cc\ub4dc\uc138\uc694. \ud50c\ub7ab\ud3fc \uc11c\ube44\uc2a4\uc5d0 \uc5f0\uacb0\ud558\uace0 \uac1c\ubc1c \uc8fc\uae30\ub97c \uc55e\ub2f9\uaca8 \uc0c8\ub85c\uc6b4 \uc544\uc774\ub514\uc5b4\ub97c \ube60\ub974\uace0 \uc548\uc804\ud558\uac8c \ud14c\uc2a4\ud2b8\ud558\uc138\uc694.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1618854940659{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \ub354\ud558\uae30 \uc704\ud55c \ucd9c\ubc1c\uc810 \ud655\uc7a5<\/h3>\n<p>\uc5c5\uacc4\uc5d0\uc11c \uac00\uc7a5 \ud3ec\uad04\uc801\uc778 \ub124\uc774\ud2f0\ube0c \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\ub294 \uac1c\ubc1c \ud50c\ub7ab\ud3fc\uc744 \uc120\ud0dd\ud558\uc138\uc694. \ubaa8\ub450 \ub2e8\uc77c \ucf54\ub4dc \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub418\uc5b4 \uc6d0\ud65c\ud558\uac8c \ud568\uaed8 \uc791\ub3d9\ud569\ub2c8\ub2e4. \ud48d\ubd80\ud55c \uc81c\ud488 \uae30\ub2a5, \uc0ac\uc804 \uad6c\ucd95\ub41c \uc571 \ubc0f \uc778\ud130\uadf8\ub808\uc774\uc158 \uae30\ub2a5\uc774 \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \ucd94\uac00\ub418\uace0 \ud655\uc7a5\ub429\ub2c8\ub2e4. \uc0ac\uc6a9\uc790 \uc911\uc2ec API, \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \ud0a4\ud2b8(SDK) \ubc0f \uac1c\ubc1c \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc5d0\uac8c \ud2b9\ubcc4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ucf54\ub4dc\ub97c \uc190\uc27d\uac8c \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ucee8\ud0dd\uc13c\ud130 \uac1c\ubc1c \ub3c4\uad6c\ub85c \uc2e0\uc18d\ud55c \ubb38\uc81c \ud574\uacb0<\/h3>\n<p>Genesys \uac1c\ubc1c\uc790 \uc13c\ud130\ub294 \uac1c\ubc1c\uc790\ub97c \uc704\ud574 \uac1c\ubc1c\uc790\uac00 \uad6c\ucd95\ud55c \uc9c0\uc2dd \uae30\ubc18\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc815\ubcf4, \ub3c4\uad6c, \ub9ac\uc18c\uc2a4\uc758 \uc911\uc559 \ud5c8\ube0c \uc5ed\ud560\uc744 \ud558\uc5ec Genesys Cloud \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc2e0\uc18d\ud558\uac8c \uac00\uce58\uc640 \ucc28\ubcc4\ud654\ub41c \uc194\ub8e8\uc158\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4.<\/p>\n<p>\uac1c\ubc1c\uc790 \ud3ec\ub7fc\uc758 \uacf5\ud1b5 \uc9c0\uc2dd\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d, \ud30c\ud2b8\ub108 \ubc0f Genesys \uac1c\ubc1c\uc790\ub85c\ubd80\ud130 \ud2b9\uc815 \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\ubcc0\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5f0\uacb0\ub41c \uac1c\ubc1c\uc790 \ucee4\ubba4\ub2c8\ud2f0\ub97c \ud1b5\ud574 \ud611\uc5c5\uacfc \ud559\uc2b5\uc774 \ub354\uc6b1 \uc26c\uc6cc\uc9d1\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">CI\/CD \ud30c\uc774\ud504\ub77c\uc778 \uac15\ud654<\/h3>\n<p>Genesys\ub97c \uc0ac\uc6a9\ud558\uba74 CI\/CD \ud30c\uc774\ud504\ub77c\uc778\uc744 \ubcf4\ub2e4 \uc27d\uac8c \u200b\u200b\uad00\ub9ac\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uacfc \ud568\uaed8 \uc9c0\uc18d\uc801\uc778 \ud1b5\ud569\uacfc \ud601\uc2e0\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u00a0 \uc77c\ubc18 \ud14d\uc2a4\ud2b8 \ud30c\uc77c\uc5d0\uc11c \uad6c\uc131(configuration) \uac1c\uccb4(\uc608: \ub300\uae30\uc5f4, \uae30\uc220 \ubc0f \uc0ac\uc6a9\uc790)\ub97c \uc815\uc758\ud558\uace0 \ud658\uacbd \uac04\uc5d0 \uad6c\uc131\uc744 \uc801\uc6a9\ud558\uae30 \uc704\ud574 \uac1c\ubc1c\uc790 \uc0cc\ub4dc\ubc15\uc2a4 \ubc0f \uad6c\uc131 \uad00\ub9ac \ub3c4\uad6c\uc778 CX as Code\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>CX as Code\ub294 HashiCorp Terraform \ub3c4\uad6c\ub97c \uae30\ubc18\uc73c\ub85c \uad6c\ucd95\ub418\uc5c8\uc2b5\ub2c8\ub2e4. Genesys\ub294 Genesys Cloud \uc778\ud504\ub77c\ub97c \uad00\ub9ac\ud560 \uc218 \uc788\ub294 Terraform\uc6a9 \ud50c\ub7ec\uadf8\uc778\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ud50c\ub7ec\uadf8\uc778\uc744 \uc0ac\uc6a9\ud558\uba74 Genesys Cloud \uc624\ud508 API\uc640 \ud568\uaed8 \uc791\ub3d9\ud558\ub294 \ub9ac\uc18c\uc2a4\ub97c \uad6c\ud604\ud558\uc5ec \uc6d0\ud558\ub294 \ubcc0\uacbd \uc0ac\ud56d\uc744 \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. DevOps \ubaa8\ubc94 \uc0ac\ub840\ub97c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \uac1c\ubc1c, \ud14c\uc2a4\ud2b8 \ubc0f \ud504\ub85c\ub355\uc158 \ud658\uacbd \uc804\ubc18\uc5d0\uc11c \uad6c\uc131\uc744 \ubcf4\ub2e4 \uc27d\uac8c \u200b\u200b\uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">Genesys \uac1c\ubc1c\uc790\uac00 \uc0ac\uc6a9\ud558\ub294 \uac83\uacfc \ub3d9\uc77c\ud55c API \uc0ac\uc6a9<\/h3>\n<p>RESTful API \uc6b0\uc120 \uc811\uadfc \ubc29\uc2dd\uc73c\ub85c \uc2dc\uc791\ud558\uc5ec Genesys \uac1c\ubc1c\uc790\ub294 \ucd9c\uc2dc \uc804\uc5d0 \uc0dd\uc131\ud55c \ud56d\ubaa9\uc5d0 \ub300\ud55c API\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 API\ub294 \uacf5\uac1c\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc989, Genesys \uace0\uac1d\uacfc \ud30c\ud2b8\ub108\ub294 \uc218\ucc9c \uac1c\uc758 API\uc5d0 \uacf5\uac1c\uc801\uc73c\ub85c \uc561\uc138\uc2a4\ud558\uc5ec Genesys Cloud \ud50c\ub7ab\ud3fc\uc744 \ud655\uc7a5\ud558\uace0 \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadc0\ud558\uc640 \uadc0\ud558\uc758 \ud300\uc5d0\uac8c \ubb34\ud55c\ud55c \uac00\ub2a5\uc131\uc744 \uc81c\uacf5\ud558\ub294 \ub2e8\uc77c \uac1c\ubc1c \ud50c\ub7ab\ud3fc\uc744 \ud65c\uc6a9\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; disable_element=&#8221;yes&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"h4\" style=\"text-align: center;\">See what our customers have to say<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/podcast\/series\/tech-talks-in-twenty\/s3-ep-1-the-key-to-retaining-top-cx-development-talent\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"760\" height=\"760\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/richard-tucker-photo.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p class=\"text-24\">&#8220;\uccab \ubc88\uc9f8 \uacfc\uc81c\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5d4\uc9c0\ub2c8\uc5b4\uac00 \uc2e4\uc81c \uac1c\ubc1c\uc744 \uc2dc\uc791\ud558\ub3c4\ub85d \uc124\ub4dd\ud558\ub294 \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8\ub4e4\uc5d0\uac8c \uc57d\uac04\uc758 \uad50\uc721\uc744 \uc81c\uacf5\ud55c \ub2e4\uc74c \uac1c\ubc1c\uc790 \ubb38\uc11c\ub97c \uc77d\uac8c \ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c, \uc5d4\uc9c0\ub2c8\uc5b4\ub4e4\uc740 \uad6c\ucd95\uc744 \uc2dc\uc791\ud588\uc73c\uba70 Terraform\uacfc \uac19\uc740 \uace0\uae09 \ub3c4\uad6c\uc5d0 \uc2e4\uc81c\ub85c \uc775\uc219\ud574\uc9c0\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc5d4\uc9c0\ub2c8\uc5b4\ub4e4\uc740 \ud604 \uc2dc\uc2a4\ud15c\uc5d0 \ub9e4\uc6b0 \ub9cc\uc871\ud574\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. &#8220;<\/p>\n<p class=\"text-16\">-Richard Tucker, OVO Energy \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1 \ucc45\uc784\uc790<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Read the story<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row css=&#8221;.vc_custom_1669151417686{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h4\" style=\"text-align: center;\">Genesys\ub85c \ud560 \uc218 \uc788\ub294 \ub2e4\ub978 \uc791\uc5c5 \uc0b4\ud3b4\ubcf4\uae30<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/cloud-and-salesforce\"><div class=\"card-body\"><h3 class=\"h5\">Genesys\uc640 Salesforce \uc778\ud130\uadf8\ub808\uc774\uc158<\/h3><p>\uc0ac\uc804 \uad6c\ucd95\ub41c \uc138\uc77c\uc988\ud3ec\uc2a4\uc6a9 Genesys Cloud \uc778\ud130\uadf8\ub808\uc774\uc158\uc73c\ub85c CRM \ubc0f CCaaS \uc194\ub8e8\uc158\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \uc0ac\uc6a9\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/security-and-compliance\"><div class=\"card-body\"><h3 class=\"h5\">\ubcf4\uc548 \ubc0f \uaddc\uc815 \uc900\uc218<\/h3><p>\uc804 \uc138\uacc4 \uc5b4\ub514\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4\ub97c \uc6b4\uc601\ud558\ub4e0, \uace0\uac1d \uc778\ud130\ub799\uc158\uacfc \ub370\uc774\ud130\ub97c \uc548\uc804\ud558\uac8c \ubcf4\ud638\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/cloud-architecture\"><div class=\"card-body\"><h3 class=\"h5\">\ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98<\/h3><p>\ub2e8\uc77c \ucf54\ub4dc\ubca0\uc774\uc2a4\uc5d0 \uc548\uc815\uc801\uc73c\ub85c \uad6c\ucd95\ub41c \ud3ec\uad04\uc801\uc778 \uc0ac\uc804 \ud1b5\ud569 \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4 \uc138\ud2b8\ub85c \uae30\uc220 \uc124\uce58 \uacf5\uac04\uc744 \ucd5c\uc18c\ud654\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/cloud-architecture-and-open-platform\"><div class=\"card-body\"><h3 class=\"h5\">\ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98 \ubc0f \uc624\ud508 \ud50c\ub7ab\ud3fc<\/h3><p>\uae30\uc220 \uc2a4\ud0dd\uc744 \ud604\ub300\ud654\ud558\uc5ec \ud601\uc2e0 \uc18d\ub3c4\ub97c \ub192\uc774\uc138\uc694. \uc548\uc804\ud558\uace0 \uc9c0\uc18d\uc801\uc73c\ub85c \uc6b4\uc601\ub418\ub294 \ud658\uacbd\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/integrations-apps\"><div class=\"card-body\"><h3 class=\"h5\">\ud1b5\ud569 \uae30\ub2a5 \ubc0f \uc571<\/h3><p>\ud22c\uc790\ub97c \uadf9\ub300\ud654\ud558\uc138\uc694. \uae30\uc874 \uae30\uc220\uacfc \uc219\ub828\ub41c \uc0c1\ub2f4\uc0ac\ub97c Genesys \uc194\ub8e8\uc158\uc73c\ub85c \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;card-form-section&#8221;][vc_row css=&#8221;.vc_custom_1669151642993{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h4\" style=\"text-align: center;\">\uac1c\ubc1c\uc790\ub97c \uc704\ud55c Genesys Cloud \ud50c\ub7ab\ud3fc \uc0b4\ud3b4\ubcf4\uae30<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1702351836869{padding-top: 0px !important;padding-bottom: 2.5rem !important;}&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-and-servicenow-the-power-of-a-unified-experience\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_582205556-scaled-e1715096865335.jpeg\" height=\"546\" width=\"820\" alt=\"Unified experience from genesys and servicenow\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title\">Genesys\uc640 ServiceNow, \ud1b5\ud569\ub41c \uacbd\ud5d8\uc758 \ud798<\/h3><p class=\"brief-desc text-20 mb-0\">\ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc774 \uc804 \uc138\uacc4 \ubaa8\ub4e0 \uae30\uc5c5\uc758 \uc131\uacf5 \uae30\ubc18\uc774\ub77c\ub294 \uc0ac\uc2e4\uc740 \ub354 \uc774\uc0c1 \uc0c8\ub86d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4....<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">2026 AI\uae30\ubc18 CX \ub3c4\uc785\uc744 \uc704\ud55c \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-in-the-age-of-ai-web-cover-kr.png\" height=\"528\" width=\"824\" alt=\"Cx in the age of ai web cover kr\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\ubcf4\uace0\uc11c<\/p><h3 class=\"item-title h6\">AI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/2025-ai-contact-center-trend-report\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025-aicc-trend-report-ko.png\" height=\"464\" width=\"820\" alt=\"2025 aicc trend report ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\ubcf4\uace0\uc11c<\/p><h3 class=\"item-title h6\">2025 AI \ucee8\ud0dd\uc13c\ud130 \ud2b8\ub80c\ub4dc \ub9ac\ud3ec\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221; el_id=&#8221;demo&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h4\">\ubb34\uc5c7\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc744\uae4c\uc694?<\/h2>\n<p>Genesys Cloud\ub294 \ub2e8\uc21c\ud55c \ucf5c\uc13c\ud130 \uc194\ub8e8\uc158\uc774 \uc544\ub2d9\ub2c8\ub2e4. \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uc0c8\ub85c\uc6b4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \ucf54\ub4dc\ub97c \uac1c\ubc1c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uadc0\ud558\uc758 \ube0c\ub79c\ub4dc\uc640 \uc5f0\uacb0\ub418\uc5b4 \uc788\ub2e4\ub294 \uc0ac\uc2e4\uc5d0 \ub180\ub77c\uc6c0\uacfc \uac10\uc0ac\ud568\uc744 \ub290\ub07c\uac8c\ud558\ub294 CX \uc194\ub8e8\uc158\uc744 \uc9c1\uc811 \uccb4\ud5d8\ud574 \ubcf4\uc138\uc694. \uc9c1\uc6d0\ub4e4\ub3c4 \uc790\uc2e0\uc744 \ub192\uc774 \ud3c9\uac00\ud558\ub294 \ud68c\uc0ac\uc5d0\uc11c \uc77c\ud558\ub294 \uac83\uc774 \ud589\uc6b4\uc774\ub77c\uace0 \ub290\ub084 \uac83\uc785\ub2c8\ub2e4. \uc9c0\uae08 \ub370\ubaa8\ub97c \uc694\uccad\ud558\uace0 \uc0c8\ub85c\uc6b4 \uac00\ub2a5\uc131\uc744 \ud655\uc778\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/525640\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/525640\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"344491\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uc2e0\uccad\ud558\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uc2e0\uccad\ud558\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4font-weight-bold\">\uad00\uc2ec \uac00\uc838\uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadc0\ud558\uc758 \uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud558\uae30 \uc704\ud574 \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3font-weight-bold\" style=\"text-align: center;\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2>\n<p>[\/vc_column_text]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc774\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc740 \uae30\uc220, \uc778\ud130\ub799\uc158, \uc811\uc810\uc744 \uc6d0\ud65c\ud558\uac8c \uc870\uc815\ud558\uc5ec \ub6f0\uc5b4\ub09c \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \ucd5c\uc2e0 \uc62c\uc778\uc6d0 \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc744 \ub9d0\ud569\ub2c8\ub2e4. \ub370\uc774\ud130 \ucd9c\ucc98\uc5d0 \uad00\uacc4\uc5c6\uc774 \ud50c\ub7ab\ud3fc\uc758 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc5d4\uc9c4\uc740 \ub2e4\uc591\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc5d0\uc11c \uc2e4\uc2dc\uac04 \uace0\uac1d \uc815\ubcf4\ub294 \ubb3c\ub860 ERP, CRM \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub4f1 \uae30\ub85d \uc2dc\uc2a4\ud15c\uc758 \uc815\ubcf4\ub97c \uc218\uc9d1\ud558\uc5ec \ubaa8\ub4e0 \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc644\uc804\ud55c \ubcf4\uae30\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>AI\ub97c \uc801\uc6a9\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uc744 \ucd5c\uc801\ud654\ud558\uace0 \uacbd\ud5d8\uc744 \uac1c\uc778\ud654\ud558\uc5ec \uc801\uc2dc\uc5d0 \uc801\uc808\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uad81\uadf9\uc801\uc73c\ub85c \uacbd\ud5d8 \uc870\uc815\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \ucd5c\uc18c\ud55c\uc758 \ub9c8\ucc30\ub85c \uace0\uac1d \uc758\ub3c4\uc5d0 \uc751\ub2f5\ud558\uace0, \uc0c1\ub2f4\uc6d0 \uc131\uacfc\ub97c \ud5a5\uc0c1\uc2dc\ud0a4\uba70, \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \ub354 \uae4a\uace0 \uc758\ubbf8 \uc788\ub294 \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc744 \uc81c\uacf5\ud558\uc5ec \ucd5c\uace0\uc758 \uacbd\ud5d8\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ucd5c\uc2e0 CX \uac1c\ubc1c \ud50c\ub7ab\ud3fc\uc740 \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\uacfc \uc5b4\ub5bb\uac8c \ub2e4\ub985\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ucd5c\uc2e0 \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8(CX) \ud50c\ub7ab\ud3fc\uc740 \ub2e4\uc74c\uc744 \ud3ec\ud568\ud558\ub294 \ud3ec\uad04\uc801\uc778 \ud45c\uc900 \uae30\ubc18 \uac1c\ubc1c \ud658\uacbd\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li>RESTful API \uc6b0\uc120 \uc811\uadfc \ubc29\uc2dd<\/li>\n<li>\uc624\ud508 API<\/li>\n<li>\uc5c5\uacc4 \ud45c\uc900 \uac1c\ubc1c \uc5b8\uc5b4 \ubc0f \ud504\ub85c\ud1a0\ucf5c<\/li>\n<li>\ud1b5\ud569 SDK \ub77c\uc774\ube0c\ub7ec\ub9ac<\/li>\n<li>\uc6f9 \uae30\ubc18 SaaS \ucee8\ud0dd\uc13c\ud130 \uac1c\ubc1c \ub3c4\uad6c<\/li>\n<li>\uc140\ud504 \ud2b8\ub808\uc774\ub2dd<\/li>\n<li>\uac1c\ubc1c\uc790\uac00 \uc6b4\uc601\ud558\ub294 \uacf5\uac1c \ud3ec\ub7fc\uacfc \uacf5\uac1c \uc0ac\uc774\ud2b8<\/li>\n<\/ul>\n<p>\ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c\uacfc \ub2ec\ub9ac \ucd5c\uc2e0 CX \uac1c\ubc1c \ud50c\ub7ab\ud3fc\uc740 \ucc98\uc74c\ubd80\ud130 \uac1c\ubc1c\uc790\ub97c \uc5fc\ub450\uc5d0 \ub450\uace0 \uad6c\ucd95\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uac1c\ubc1c\uc790\uac00 \uace0\uac1d \uacbd\ud5d8 \uad6c\ub9e4 \ud300\uc758 \uc77c\uc6d0\uc774\uc5b4\uc57c \ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uac1c\ubc1c\uc790\ub294 \ube44\uc988\ub2c8\uc2a4 \ucc28\ubcc4\ud654\ub97c \uc8fc\ub3c4\ud558\ub294 \ud300\uc758 \uc911\uc694\ud55c \uc77c\uc6d0\uc785\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \uc27d\uac8c \uad6c\ub9e4\ud558\uac70\ub098 \ubcf5\uc81c\ud560 \uc218 \uc5c6\ub294 \uac83\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ub118\uc5b4 \uc2ec\uce35\uc801\uc778 \uc218\uc900\uc5d0\uc11c CX \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc744 \uc5f0\uacb0\ud558\ub294 \uac83\uc744 \ub9d0\ud569\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \uc798 \ub9cc\ub4e4\uc5b4\uc9c4 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158, \ucee8\ud0dd\uc13c\ud130 \uac1c\ubc1c \ub3c4\uad6c \ubc0f \uc9c0\uc2dd\uc744 \ud1b5\ud574 \uc774\ub97c \uc2e0\uc18d\ud558\uac8c \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \uac1c\ubc1c\uc790 \ub9ac\uc18c\uc2a4\ub294 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4e4\uace0 \ub610 \uc801\uc808\ud55c \uac1c\ubc1c\uc790\ub97c \ucc3e\ub294\uac8c \uc5b4\ub824\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. CX \uad6c\ub9e4 \ud300\uc5d0 \ud569\ub958\ud558\uba74 \uad6c\ub9e4 \uac00\ub2a5\ud55c \ud328\ud0a4\uc9c0 \uc81c\ud488\uacfc \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4 \uae30\ub2a5\uc5d0 \ub300\ud574 \ub354 \uc798 \uc54c\uac8c\ub418\uba70, \uc790\uc8fc \uac16\uace0 \uc788\uc9c0 \uc54a\uc740 \uc815\ubcf4\ub97c \ud655\ubcf4\ud568\uc73c\ub85c\uc368 \ub354 \ud070 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\ub294 \uacf3\uc5d0 \uac1c\ubc1c \ub9ac\uc18c\uc2a4\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uac01 CX \ud50c\ub7ab\ud3fc\uc5d0 \ud328\ud0a4\uc9c0\ub41c \ube44\uc988\ub2c8\uc2a4 \ubc0f \uac1c\ubc1c \uae30\ub2a5\uc758 \ud3ed\uacfc \uae4a\uc774\uc5d0\ub294 \ud070 \ucc28\uc774\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\ubc1c\uc790\uac00 \uc774\ub7ec\ud55c \ucc28\uc774\uc810\uc744 \uc2a4\uc2a4\ub85c \uc774\ud574\ud558\uace0 \ud3c9\uac00\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uac1c\ubc1c\uc790\uac00 \uc790\uccb4 \uc194\ub8e8\uc158\uc744 \uad6c\ucd95\ud558\ub294 \ub370 \ud544\uc694\ud55c \ub3c4\uad6c\uc640 \ub9ac\uc18c\uc2a4\ub97c \ud655\ubcf4\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uac00\ub2a5\ud55c \ud55c \ube68\ub9ac \ucc28\ubcc4\ud654\ub97c \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI\uc640 \uba38\uc2e0\ub7ec\ub2dd\uc744 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc5d0 \uc5b4\ub5bb\uac8c \ud1b5\ud569\ud560 \uc218 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI\ub294 \uae30\ubcf8\uc801\uc73c\ub85c \ucd5c\uc2e0 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc \uc804\uccb4\uc5d0 \ud65c\uc6a9\ub418\uc5b4 \ubaa8\ub4e0 \uae30\ub2a5 \uc601\uc5ed\uc5d0 \uc9c0\ub2a5\ud615 \uc790\ub3d9\ud654\ub97c \ud1b5\ud569\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI\uc640 \uba38\uc2e0 \ub7ec\ub2dd\uc758 \uac15\ub825\ud55c \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uba74 \uace0\uac1d \uc0c1\ud638 \uc791\uc6a9\uc5d0 \ub300\ud55c \uc2ec\uce35\uc801\uc778 \ud1b5\ucc30\ub825\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc704\ud574 \uace0\uac1d \uc694\uad6c \uc0ac\ud56d\uc744 \uc608\uce21\ud558\uace0 \ucd94\uc138\ub97c \ud30c\uc545\ud558\uba70 \ub370\uc774\ud130 \uae30\ubc18 \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uacfc \uc9c1\uc6d0\uc740 AI \uc5d1\uc140\ub7ec\ub808\uc774\ud130 \ubc0f \ucf54\ud30c\uc77c\ub7ff\uc758 \uc774\uc810\uc744 \ub204\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubcf4\ub2e4 \uc2a4\ub9c8\ud2b8\ud55c \uc140\ud504 \uc11c\ube44\uc2a4, \ubcf4\ub2e4 \uc0dd\uc0b0\uc801\uc774\uace0 \ud6a8\uc728\uc801\uc778 \ub9ac\uc18c\uc2a4, \ucd5c\uc801\ud654\ub41c \uace0\uac1d \uc5ec\uc815\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc774 \ubaa8\ub450 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<p>\ud134\ud0a4 AI\ub97c \uc0ac\uc6a9\ud558\uba74 \ud2b9\uc815 \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub9de\uac8c AI\ub97c \uc27d\uac8c \uad6c\uc131\ud558\uace0 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\ubc1c\uc790 \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uba74 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5d4\uc9c0\ub2c8\uc5b4\ub294 \uc790\ub3d9\ud654\ub97c \uac15\ud654\ud558\uace0 \uc2e4\ud5d8\uc744 \ub298\ub9ac\uba70 \ud14c\uc2a4\ud2b8 \ubc0f \ubc30\ud3ec \uc18d\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \uc724\ub9ac\ub97c \ucd5c\ub300\ud55c \uc900\uc218\ud558\uace0 \uace0\uac1d \uac1c\uc778 \uc815\ubcf4\ub97c \ubcf4\ud638\ud558\ub294 \uac83\uc774 \ud544\uc218 \uc694\uc18c\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section vib=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%5D&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1707204122633{background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;] \uadc0\uc0ac\uc758 \ucee8\ud0dd\uc13c\ud130 \uac1c\ubc1c \ud658\uacbd\uc744 \ub300\ud3ed \uac1c\uc120\ud558\uc138\uc694 [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;] \ucd5c\uc2e0 \uac1c\ubc1c \ubc29\ubc95\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130\uc758 \uc804\ub7b5\uc801 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud558\uc138\uc694 [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;] \uc2e4\uc81c \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1 \uc791\uc5c5 \uc218\ud589 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc740 \uac1c\ubc1c\uc790\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \uc5fc\ub450\uc5d0 \ub450\uace0 \uad6c\ucd95\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uace0\uc720\uc758 \uc720\uc988 \ucf00\uc774\uc2a4\ub97c \ucc98\ub9ac\ud558\uae30 [&hellip;]<\/p>\n","protected":false},"author":952,"featured_media":0,"template":"","tax_cap_lobby":[],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-525640","capabilities","type-capabilities","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/525640","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/952"}],"version-history":[{"count":13,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/525640\/revisions"}],"predecessor-version":[{"id":528783,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/525640\/revisions\/528783"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=525640"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_cap_lobby?post=525640"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=525640"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=525640"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=525640"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=525640"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=525640"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=525640"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=525640"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=525640"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=525640"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=525640"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}