{"id":505288,"date":"2022-12-06T14:10:31","date_gmt":"2022-12-06T22:10:31","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%ec%83%81%eb%8b%b4%ec%82%ac-%ec%96%b4%ec%8b%9c%ec%8a%a4%ed%8a%b8-agent-assist"},"modified":"2026-05-04T14:28:11","modified_gmt":"2026-05-04T21:28:11","slug":"copilots","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/copilots","title":{"rendered":"\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1715626476823{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;no-shadow&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/genesys-cloud\">Genesys Cloud CX<\/a><\/div><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/capabilities\/ai-and-automation\">AI and Automation<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Genesys Cloud \ucf54\ud30c\uc77c\ub7ff<\/h1>\n<p class=\"text-22\">Genesys Cloud \uae30\ubc18\uc758 \uc9c0\ub2a5\uc801\uc774\uace0 \uc120\uc81c\uc801\uc778 \uc9c0\uc6d0\uc73c\ub85c \ucd5c\uc0c1\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\" role=\"button\" data-bs-toggle=\"modal\" aria-haspopup=\"true\" data-target=\"#getStartedBox\"  class=\"btn btn-primary\" href=\"#getStartedBox\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"#demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/tK-ENSPGj4M\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-Copilot-AI-Agent.webp\" alt=\"Thumbnail copilot ai agent\" width=\"1600\" height=\"900\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><p class=\"video-duration mb-0\">1:41 min<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ubaa8\ub4e0 \uad6c\uc131\uc6d0\uc744 \uc704\ud55c \ucf54\ud30c\uc77c\ub7ff<\/h2>\n<p>\uace0\uac1d \uc9c0\uc6d0 \uc0c1\ub2f4\uc0ac, \uc288\ud37c\ubc14\uc774\uc800, \uad00\ub9ac\uc790\uc5d0\uac8c \uc778\uacf5\uc9c0\ub2a5 \ud30c\ud2b8\ub108\ub97c \uc81c\uacf5\ud574 \ubcf4\uc138\uc694. \uc5c5\ubb34\ub97c \ube60\ub974\uac8c \ucc98\ub9ac\ud558\uace0, \ubaa8\ub4e0 \uc9c1\uc6d0\uc774 \ubcf8\uc5f0\uc758 \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc2dc\uac04 \uc808\uc57d<\/h3>\n<p>\uc778\uacf5\uc9c0\ub2a5(AI)\uc774 \uac00\uc7a5 \uc798\ud558\ub294 \uc601\uc5ed\uc744 \ud55c\uaecf \ud65c\uc6a9\ud558\uc5ec \uc18c\uc911\ud55c \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uc138\uc694. AI\ub294 \uae30\ub85d \uc5c5\ub370\uc774\ud2b8, \uba54\ubaa8 \uc791\uc131, \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ucd5c\uc801\ud654, \uc774\uc0c1 \uc0ac\ud56d \uc218\uc815, \ub300\ub7c9\uc758 \ucf58\ud150\uce20 \ubd84\uc11d, \ucd5c\uc801\uc758 \ud6c4\uc18d \uc870\uce58 \ucd94\ucc9c \ub4f1\uc744 \uc27d\uac8c \ucc98\ub9ac\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc6d0\ud65c\ud55c \uc6b4\uc601<\/h3>\n<p>\uc548\uc815\uc801\uc774\uace0 \uc608\uce21 \uac00\ub2a5\ud558\uba70 \uc815\ud655\ud55c AI \uc9c0\uc6d0\uc744 \uc2ed\ubd84 \ud65c\uc6a9\ud558\uc138\uc694. \ub370\uc774\ud130, \ub3c4\uad6c, \ub9e5\ub77d, \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0 \ub300\ud55c \ub124\uc774\ud2f0\ube0c \uc811\uadfc \uad8c\ud55c\uc744 \ud1b5\ud574 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc131\uacfc \ud5a5\uc0c1<\/h3>\n<p>\ubaa8\ub4e0 \uc9c1\uc6d0\uc774 \uc5c5\ubb34 \ud6a8\uc728\uc744 \ub192\uc774\uace0, \uacf5\uac10\uc5d0 \ub354 \uc9d1\uc911\ud558\uac8c \ud558\uc138\uc694. AI\uac00 \ub2e8\uc21c \ubc18\ubcf5\uc801\uc778 \uc9c0\ub8e8\ud55c \uc5c5\ubb34\ub97c \ub300\uc2e0 \ucc98\ub9ac\ud574\uc8fc\ubbc0\ub85c \uc815\ub9d0 \uc911\uc694\ud55c \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud558\uba70 \uc131\uacfc\ub97c \ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=&#8221;visible&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22565280%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D&#8221; css=&#8221;.vc_custom_1770698573902{padding-top: 0px !important;}&#8221;][vc_row][vc_column]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 71.111111111111%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/meet-genesys-cloud-copilot?theme=glass' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;574572&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>CX \ub2f4\ub2f9\uc790\uc758 \uc5c5\ubb34 \uc804 \uacfc\uc815\uc5d0\uc11c AI \uc9c0\uc6d0<\/h2>\n<p>\ub9ce\uc740 \uae30\uc5c5\uc774 \uc778\uc801 \uc5ed\ub7c9 \uac15\ud654\uc640 \ud6a8\uc728\uc131 \uc99d\ub300\ub97c \uc704\ud574 AI\ub97c \ub3c4\uc785\ud558\uc9c0\ub9cc, \uc774\ub294 AI\ub97c \ud1b5\ud574 \uc5bb\uc744 \uc218 \uc788\ub294 \uc77c\ubd80 \uc774\uc810\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4. Genesys Cloud\u2122 \ucf54\ud30c\uc77c\ub7ff\uc740 \uc5ec\uae30\uc11c \ud55c \uac78\uc74c \ub354 \ub098\uc544\uac11\ub2c8\ub2e4. \uc774 AI \uc194\ub8e8\uc158\uc740 \uc5c5\ubb34\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0\uc11c \uc720\ub2a5\ud55c \ud300\uc6d0\uc73c\ub85c \ud568\uaed8 \ud65c\uc57d\ud558\uba70, \uc0ac\uc6a9\uc790\uc758 \uc5c5\ubb34 \ud6a8\uc728\uc744 \uadf9\ub300\ud654\ud558\uace0 \ub354 \ub192\uc740 \uac00\uce58\ub97c \uc9c0\ub2cc \ud575\uc2ec \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud558\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud558\ub098\uc758 \uc194\ub8e8\uc158\uc5d0\uc11c \uc870\uc5b8 \ubc0f AI \uc9c0\uc6d0 \uc81c\uacf5<\/h3>\n<p>Genesys\uc758 AI \ucf54\ud30c\uc77c\ub7ff\uc740 \ub300\uae30\uc5f4\uc5d0 \uc788\ub294 \uace0\uac1d\uc744 \uc9c1\uc811 \uc9c0\uc6d0\ud558\ub294 \uc0c1\ub2f4\uc0ac, \uc6b4\uc601 \ubc0f \uace0\uac1d \uc5ec\uc815\uc744 \ucd5c\uc801\ud654\ud558\ub294 \uad00\ub9ac\uc790 \ub4f1 \ubaa8\ub4e0 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ucee8\ud14d\uc2a4\ud2b8 \uae30\ubc18\uc758 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc778\uc0ac\uc774\ud2b8 \ubc0f \ubd84\uc11d\uc758 \uc190\uc26c\uc6b4 \ud65c\uc6a9<\/h3>\n<p>\ucf54\ud30c\uc77c\ub7ff\uc740 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ub9e5\ub77d\uc5d0 \ub9de\uac8c \uc989\uc2dc \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\ub294 \uc774\ub97c \uae30\ubc18\uc73c\ub85c \uc120\uc81c\uc801\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc9c0\uc18d\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \ucd5c\uc801\ud654<\/h3>\n<p>\ubaa8\ub4e0 \uc0ac\uc6a9\uc790\ub294 \ub2e8\uc77c\ud654\ub41c \ucf54\ud30c\uc77c\ub7ff \uc0c1\ub2f4\uc0ac \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \ub370\uc774\ud130\uc5d0 \uc6d0\ud65c\ud558\uac8c \uc5f0\uacb0\ub429\ub2c8\ub2e4. \uc5ec\uae30\uc11c \uc5bb\uc740 \uc778\uc0ac\uc774\ud2b8\ub294 \uc5c5\ubb34 \uc131\uacfc\ub97c \ub192\uc774\uace0 \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ubc11\uac70\ub984\uc774 \ub429\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc2e4\uc2dc\uac04 \uc9c0\uc2dd \ubc0f \uc778\uc0ac\uc774\ud2b8\ub85c \uc9c1\uc6d0 \uc9c0\uc6d0<\/h3>\n<p>\ub514\uc9c0\ud138 \ubc0f \uc74c\uc131 \ub300\ud654 \uae30\ub2a5, \uc790\ub3d9 \uc9c0\uc2dd, \uc778\uc0ac\uc774\ud2b8, \ucd5c\uc801\uc758 \ud6c4\uc18d \uc870\uce58 \uc9c0\uc6d0, \ubc88\uc5ed, \uc694\uc57d \ub4f1\uc758 \uae30\ub2a5\uc774 \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fko-kr%2Fresources%2Fstate-of-cx&#8221;]<\/p>\n<p class=\"h0\">37%<\/p>\n<p class=\"text-22\">\uae30\uc220\uc744 \ud1b5\ud55c \uc9c1\uc6d0 \uacbd\ud5d8 \uac1c\uc120\uc744 \ud5a5\ud6c4 12~24\uac1c\uc6d4 \ub0b4 \uc8fc\uc694 \uacfc\uc81c\ub85c \uaf3d\uc740 CX \ub9ac\ub354\uc758 \ube44\uc728<\/p>\n<p>&#8220;\uace0\uac1d \uacbd\ud5d8 \ud604\ud669&#8221;, Genesys, 2025\ub144[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\ucee8\ud0dd\uc13c\ud130 \uc9c1\uc6d0\uc758 \uc131\uacf5\uc744 \uc704\ud55c \ucd5c\uc801\uc758 \uc5c5\ubb34 \ud658\uacbd<\/h2>\n<p>\uc138\uacc4 \ucd5c\uace0 \uc218\uc900\uc758 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uc81c\uacf5\ud558\uae30 \uc704\ud574 \ub178\ub825\ud558\ub294 \ubaa8\ub4e0 \uad6c\uc131\uc6d0\uc5d0\uac8c \uc2dc\uae30\uc801\uc808\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc5ec \ud300\uc758 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud558\uc138\uc694. \ub354 \uc774\uc0c1 \uc911\uc694\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ub193\uce58\uac70\ub098, \ub2e4\uae09\ud558\uac8c \uad50\uc721\uc744 \uc81c\uacf5\ud558\uac70\ub098, \uc9c0\uc2dd\uc744 \uc9dc\ub9de\ucd94\uac70\ub098, \ucd94\uce21\uc5d0 \uc758\uc874\ud558\ub294 \uc77c\uc740 \uc5c6\uc2b5\ub2c8\ub2e4. \uc6b4\uc601\uc740 \ub354\uc6b1 \uc6d0\ud65c\ud574\uc9c0\uace0, \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0\uc11c \uace0\uac1d\uc758 \ub9cc\uc871\ub3c4\uac00 \ub192\uc544\uc9c0\uba70, \uace0\uac1d \ucda9\uc131\ub3c4\uae4c\uc9c0 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-10&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-start \"  href=\"\/webinars\/when-people-and-ai-team-up-empowered-agents-and-supervisors-for-better-cx-outcomes\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-content col-md-7\"><div class=\"content-container\"><h2 class=\"h3\">Genesys Cloud \ucf54\ud30c\uc77c\ub7ff\uc5d0 \ub300\ud574 \ub354 \uc54c\uc544\ubcf4\uae30<\/h2>\n<p>AI \ucf54\ud30c\uc77c\ub7ff\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc5d0 \uc5b4\ub5a4 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\uc744\uae4c\uc694? \uc6e8\ube44\ub098\uc5d0\uc11c \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\uc9c0\uae08 \uc2dc\uccad\ud558\uae30<\/div><\/div><\/div><div class=\"col-image col-md-5 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset\"><img decoding=\"async\" width=\"641\" height=\"363\" src=\"https:\/\/www.genesys.com\/media\/thumb-cloud_copilots_webinar.png\" alt=\"\" class=\"rounded\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;bg-cover bg-150-md bg-center bg-norepeat&#8221; css=&#8221;.vc_custom_1740963356468{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;}&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;py-3 px-1 px-lg-3 rounded mt-0&#8243;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ub300\ud654\ud615 \uc2e4\uc2dc\uac04 \uc9c0\uc6d0\uc744 \ud1b5\ud55c \uc9c1\uc6d0 \uc5ed\ub7c9 \uac15\ud654<\/h2>\n<p>Genesys Cloud\u2122 \ucf54\ud30c\uc77c\ub7ff\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ubaa8\ub4e0 \uc774\ub4e4\uc774 \uc5c5\ubb34\ub97c \ub354\uc6b1 \ube60\ub974\uac8c \uc218\ud589\ud558\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4. \ub300\ud654\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c Genesys Cloud \ucf54\ud30c\uc77c\ub7ff\uacfc \ud611\uc5c5\ud574 \ubcf4\uc138\uc694. \uc774\uc804\uc5d0\ub294 \ucc3e\uae30 \uc5b4\ub824\uc6e0\ub358 \ub370\uc774\ud130 \uc778\uc0ac\uc774\ud2b8\ub97c \uc790\ub3d9\uc73c\ub85c \ud30c\uc545\ud558\uace0, \uacb0\uacfc\ub97c \uac1c\uc120\ud558\uae30 \uc704\ud55c \uc870\uce58\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ucde8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub300\uae30\uc5f4 \uc804\uc6a9 \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d \uc751\ub300 \uacfc\uc815\uc5d0\uc11c \ud544\uc694\ud55c \uc9c0\uc6d0\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column el_class=&#8221;mt-2&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc2e4\uc2dc\uac04 \uc9c0\uc2dd \ubc0f \uc790\ub3d9\ud654 \ub0b4\uc7a5<\/h3>\n<p>Genesys Cloud \ucf54\ud30c\uc77c\ub7ff\uc740 AI\ub97c \ud65c\uc6a9\ud574 \ubc88\uac70\ub85c\uc6b4 \uc218\ub3d9 \uac80\uc0c9\uc744 \uc904\uc5ec\uc90d\ub2c8\ub2e4. \ub300\ud654\ud615 \ubc29\uc2dd\uc73c\ub85c \uc0ac\uc6a9\uc790\ub97c \uc9c0\uc6d0\ud558\uace0, \ucee8\ud0dd\uc13c\ud130 \ub0b4 \ubaa8\ub4e0 \uad6c\uc131\uc6d0\uc744 \ub300\uc0c1\uc73c\ub85c \ud544\uc694\ud55c \ub54c \uc720\uc6a9\ud55c \uc9c0\uc2dd\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI \ucf54\ud30c\uc77c\ub7ff\uacfc \ub300\ud654\ud558\ub4ef \uc18c\ud1b5<\/h3>\n<p>\ub3d9\ub8cc\uc640 \uc774\uc57c\uae30 \ub098\ub204\ub4ef \uc77c\uc0c1\uc801\uc778 \uc5b8\uc5b4\ub85c Genesys Cloud \ucf54\ud30c\uc77c\ub7ff\uacfc \ub300\ud654\ud558\uc138\uc694. \uc0ac\uc6a9\uc790\uc758 \uc758\ub3c4\ub97c \uc815\ud655\ud788 \uc774\ud574\ud558\uace0 \ucd5c\uc801\uc758 \uacb0\uacfc\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc790\ub3d9 \ubc88\uc5ed<\/h3>\n<p>\uae00\ub85c\ubc8c \ud300\uc744 \uc9c0\uc6d0\ud558\ub294 \uc77c\uc740 \uc27d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. Genesys Cloud \ucf54\ud30c\uc77c\ub7ff\uc740 \uc0c1\ub2f4 \uc2a4\ud06c\ub9bd\ud2b8\ub97c 70\uac1c \uc774\uc0c1\uc758 \uc5b8\uc5b4\ub85c \ubc88\uc5ed\ud569\ub2c8\ub2e4. \ub2e4\uad6d\uc5b4 \uc0c1\ub2f4 \ud488\uc9c8 \ud3c9\uac00 \uc2dc\uac04\uc744 \uc904\uc774\uace0 \uae00\ub85c\ubc8c \uc6b4\uc601\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc790\ub3d9 \uc778\ud130\ub799\uc158 \uc778\uc0ac\uc774\ud2b8<\/h3>\n<p>Genesys Cloud \ucf54\ud30c\uc77c\ub7ff\uc740 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0\uc11c \uac10\uc815\uc758 \uc6d0\uc778 \ub4f1 \ud575\uc2ec \uc778\uc0ac\uc774\ud2b8\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc288\ud37c\ubc14\uc774\uc800\ub294 \uc11c\ube44\uc2a4 \uac1c\uc120 \ubc0f \uc9c1\uc6d0 \uad50\uc721\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc744 \uc815\ud655\ud788 \ud30c\uc545\ud558\uc5ec \ud544\uc694\ud55c \uc870\uce58\ub97c \uc2e4\ud589\ud558\uace0 \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc131\uacfc \uc9c0\ud45c\uc758 \ube60\ub978 \uc774\ud574<\/h3>\n<p>\ubcf5\uc7a1\ud55c \ub300\uc2dc\ubcf4\ub4dc\ub97c \ud0d0\uc0c9\ud558\ub294 \ub300\uc2e0, \uc790\uc5f0\uc5b4\ub85c \ud575\uc2ec \uc9c0\ud45c\uc640 \ud2b8\ub80c\ub4dc\uc5d0 \ub300\ud574 \uc9c8\ubb38\ud558\uc138\uc694. \ud55c\uce35 \ub2e8\uc21c\ud55c \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc73c\ub85c \ud575\uc2ec \uc9c0\ud45c\ub97c \uc27d\uac8c \uc774\ud574\ud558\uba70 \ube60\ub974\uac8c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc0dd\uc131\ud615 AI \uae30\ubc18\uc758 \uc790\ub3d9 \uc694\uc57d<\/h3>\n<p>\uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \ubc1c\uc0dd\ud55c \uc0c1\ud669\uc5d0 \ub300\ud55c \ub9e5\ub77d\uc801 \uc774\ud574\ub97c \ubc14\ud0d5\uc73c\ub85c \uc778\ud130\ub799\uc158 \uc694\uc57d\uc744 \uc790\ub3d9\uc73c\ub85c \uc0dd\uc131\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \ud575\uc2ec \ub0b4\uc6a9\uc744 \uba85\ud655\ud788 \ud30c\uc545\ud558\uace0 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc2dc\uae30\uc801\uc808\ud55c \ucd5c\uc801\uc758 \ud6c4\uc18d \uc870\uce58 \uc548\ub0b4<\/h3>\n<p>Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc \uae30\ubc18\uc758 \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \ub9de\ucda4\ud615 \uc2a4\ud06c\ub9bd\ud2b8\ub97c \uc81c\uacf5\ud558\uace0, \uc778\ud130\ub799\uc158 \uc911\uc5d0 \uc0c1\ud669\uc5d0 \ub9de\ub294 \uc801\ud569\ud55c \ub3c4\uad6c\ub098 \uc591\uc2dd\uc744 \uc81c\uc2dc\ud558\uba70, \uace0\uac1d\uacfc \ub300\ud654\ub97c \uc9c4\ud589\ud558\uba74\uc11c \uc0c1\ub2f4\uc0ac\uac00 \ub2e4\uc74c\uc5d0 \ucde8\ud560 \uc870\uce58\ub97c \uc81c\uc548\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0 \uc788\uc744\uae4c\uc694?<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/customer-stories\" target=\"\" rel=\"\">\uace0\uac1d \uc0ac\ub840 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout single-customer\" data-current-active=\"0\" data-layout=\"default\" data-count=\"1\"><div class=\"carousel-main-row\"><div class=\"carousel-content-col\"><div class=\"customer-content active\" data-href=\"501563\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/virgin-atlantic\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story video thumbnail virgin atlantic\" src=\"https:\/\/www.genesys.com\/media\/customer-story_video-thumbnail_Virgin-Atlantic.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><img decoding=\"async\" class=\"company-logo\" alt=\"Virgin atlantic x300\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic-x300.png\"  width=\"300\" height=\"72\"><p class=\"quote-content mb-2 quote-size-xl\">\u201c\uc800\ub294 \uace0\uac1d \uacbd\ud5d8\uc758 \ubbf8\ub798\uc5d0 \ud070 \uae30\ub300\ub97c \uac16\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub294 \uc0c1\ub2f4\uc0ac \uacbd\ud5d8\uc774 \uc6b0\uc218\ud560\uc218\ub85d \uace0\uac1d\uc758 \uacbd\ud5d8\ub3c4 \ud5a5\uc0c1\ub41c\ub2e4\ub294 \uc0ac\uc2e4\uc744 \uc798 \uc774\ud574\ud558\uace0 \uc788\uc8e0.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Ceri Davies<\/p><p class=\"customer-title\">Virgin Atlantic \uace0\uac1d \uc13c\ud130 \ub9e4\ub2c8\uc800<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-10&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-start \"  href=\"\/resources\/five-trendsetters-in-ai-innovation\/\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-content col-md-7\"><div class=\"content-container\"><h2 class=\"text-balance\">\ub193\uccd0\uc120 \uc548 \ub420 AI \uc131\uacf5 \uc0ac\ub840<\/h2>\n<p>5\ub300 \ud575\uc2ec \ube0c\ub79c\ub4dc\uac00 AI \ud601\uc2e0\uc73c\ub85c \uc5b4\ub5bb\uac8c \uacbd\ud5d8\uc744 \uc7ac\uc815\uc758\ud558\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud574 \ubcf4\uc138\uc694<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\ub2e4\uc6b4\ub85c\ub4dc<\/div><\/div><\/div><div class=\"col-image col-md-5 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset\"><img decoding=\"async\" width=\"508\" height=\"474\" src=\"https:\/\/www.genesys.com\/media\/trendsetters_chunker_img.png\" alt=\"\" class=\"rounded\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row css=&#8221;.vc_custom_1669151417686{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">AI \ubc0f \uc790\ub3d9\ud654<\/h3><p>\ucc57\ubd07 \uc9c0\uc6d0, \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8 \ub4f1\uc73c\ub85c \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\uc2dc\ud0a4\uace0 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-studio\"><div class=\"card-body\"><h3 class=\"h5\">Genesys Cloud AI \uc2a4\ud29c\ub514\uc624<\/h3><p>\uc548\uc804\ud558\uace0 \uc911\uc559\ud654\ub41c \ud5c8\ube0c\uc5d0\uc11c AI \uae30\ubc18 \uacbd\ud5d8\uc744 \uad6c\ucd95\ud558\uace0 \ud601\uc2e0\ud558\uc138\uc694. Genesys Cloud AI \uac00\uc774\ub4dc\ub97c \uc774\uc6a9\ud574 AI \ud601\uc2e0\uc744 \uc548\uc804\ud558\uac8c \uac00\uc18d\ud654 \ubc0f \uac04\uc18c\ud654\ud558\uace0, \ub300\uaddc\ubaa8\ub85c \uc218\ud589\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3><p>AI \uae30\ubc18 \ubd07\uc73c\ub85c \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uc138\uc694. \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0, \uc778\uac04 \uc0c1\ub2f4\uc0ac\ucc98\ub7fc \ud589\ub3d9\ud558\uba70, \uc5b8\uc81c\ub098 \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">\uc5c5\ubb34 \uc790\ub3d9\ud654<\/h3><p>\uc815\ud655\ud558\uace0 \uc77c\uad00\ub41c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubc31\uc624\ud53c\uc2a4 \uc804\uccb4\uc5d0\uc11c \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \uae30\ubc18 \uc6f9 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \ucc28\uc120\uc758 \uc81c\uc548 \ub610\ub294 \ub9ac\uc18c\uc2a4\uac00 \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uace0\uac1d\uacfc \uc628\ub77c\uc778\uc5d0\uc11c \ud6a8\uc728\uc801\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automated-routing\"><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \ub77c\uc6b0\ud305<\/h3><p>\uc2e4\uc2dc\uac04\uc73c\ub85c AI\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc744 \ucd5c\uc0c1\uc758 \uc11c\ube44\uc2a4\uc640 KPI \ub2ec\uc131\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \uc9c1\uc6d0\uacfc \ub9e4\uce6d\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d<\/h3><p>\ud14d\uc2a4\ud2b8 \ubc0f \uc74c\uc131 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc8fc\uc694 \uc774\ubca4\ud2b8\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \ub610\ud55c \uaddc\uc815 \uc900\uc218\ub97c \ubcf4\uc7a5\ud558\uba70 \uad50\uc721 \uae30\ud68c\ub97c \ud30c\uc545\ud558\ub294 \ub4f1\uc758 \uc791\uc5c5\uc744 \uc218\ud589\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc9c0\uc2dd \uad00\ub9ac \ub3c4\uad6c<\/h3><p>AI \uae30\ubc18 \uc9c0\uc2dd \uad00\ub9ac \ud234\ub85c \ud56d\uc0c1 \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys Cloud \ucf54\ud30c\uc77c\ub7ff\uc5d0 \ub300\ud574 \ub354 \uc54c\uc544\ubcf4\uae30<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/resources\" target=\"\" rel=\"\">\ubaa8\ub4e0 \ub9ac\uc18c\uc2a4 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-article\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/10-ways-ai-improves-customer-experience\" target=\"_blank\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset default-thumb\"><img decoding=\"async\" class=\"rounded\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Web article<\/p><h3 class=\"item-title\">AI\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 10\uac00\uc9c0 \ubc29\ubc95<\/h3><p class=\"brief-desc text-20 mb-0\">\uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\uc5d0\uc11c \ud328\ud134 \ub9e4\uce6d\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, 10\uac00\uc9c0 AI\uac00 \ucee8\ud0dd\uc13c\ud130\uc758 \uace0\uac1d \uacbd\ud5d8\uc758 \uac1c\uc778\ud654\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-events\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/events\/genesys-industry-virtual-2022\" target=\"_blank\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Event<\/p><h3 class=\"item-title h6\">\uae08\uc735 \ubc0f \ub9ac\ud14c\uc77c \uc0b0\uc5c5\uc744 \uc704\ud55c \uace0\uac1d \uacbd\ud5d8 \uc628\ub77c\uc778 \ucee8\ud37c\ub7f0\uc2a4 2022<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-page\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/featuredicon-purecloud.svg\" height=\"48\" width=\"48\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">Genesys Cloud<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/webinars\/genesys-cloud-cx-demo-2022\" target=\"_blank\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-demo.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">\uace0\uac1d \uacbd\ud5d8 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uc704\ud55c \uc62c\uc778\uc6d0 \ucef4\ud3ec\uc800\ube14 CX \ud50c\ub7ab\ud3fc \uc18c\uac1c\uc640 Genesys Cloud \ub370\ubaa8 \uc2dc\uc5f0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1748541509010{background-image: url(https:\/\/www.genesys.com\/media\/form_background.png?id=574784) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys Cloud \ucf54\ud30c\uc77c\ub7ff\uc740 \uc5b4\ub5bb\uac8c \uc791\ub3d9\ud560\uae4c\uc694?<\/h2>\n<p>Genesys \ucf54\ud30c\uc77c\ub7ff\uacfc \ud568\uaed8\ud558\uba74 \ucee8\ud0dd\uc13c\ud130 \uc9c1\uc6d0\ub4e4\uc740 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc801\uc2dc\uc5d0 \uc815\ud655\ud558\uac8c \ucc3e\uace0 \uace0\uac1d\uacfc \ub354\uc6b1 \uacac\uace0\ud55c \uad00\uacc4\ub97c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uc811 \ud655\uc778\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7014X000003AexeQAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/505288\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/505288\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"480272\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uccb4\ud5d8\ud558\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uccb4\ud5d8\ud558\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">\uad00\uc2ec\uc744 \uac00\uc838 \uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ucf54\ud30c\uc77c\ub7ff\uc5d0 \uad00\ud55c \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc0c1\ub2f4\uc0ac \uc720\ud615\uc73c\ub85c\ub294 \uc5b4\ub5a4 \uac83\uc774 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d \uc11c\ube44\uc2a4 \uad00\uc810\uc5d0\uc11c \ubcf4\uba74 \uc790\uc728 \uc0c1\ub2f4\uc0ac\uc758 \uc720\ud615\uc740 \ub2e4\uc591\ud569\ub2c8\ub2e4. \uc778\ubc14\uc6b4\ub4dc \uc0c1\ub2f4\uc0ac(\uc218\uc2e0\ub41c \uace0\uac1d \ud1b5\ud654\ub97c \ucc98\ub9ac\ud558\ub294 \uc0c1\ub2f4\uc0ac), \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc0c1\ub2f4\uc0ac(\uace0\uac1d\uc5d0\uac8c \uc804\ud654\ub97c \uac70\ub294 \uc0c1\ub2f4\uc0ac), \ud310\ub9e4 \uc0c1\ub2f4\uc0ac, \uc9c0\uc6d0 \uc0c1\ub2f4\uc0ac, \ub77c\uc774\ube0c \ucc44\ud305 \uc0c1\ub2f4\uc0ac(\ub514\uc9c0\ud138 \uc0c1\ub2f4\uc0ac\ub85c\ub3c4 \ubd88\ub9bc) \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \ucc57\ubd07, IVR \uc2dc\uc2a4\ud15c \uac19\uc740 \uc790\ub3d9\ud654 \uc0c1\ub2f4\uc0ac\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \ub610\ud55c &#8216;AI \uc0c1\ub2f4\uc0ac&#8217;\ub97c \uc758\ubbf8\ud558\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uc774\ub294 \uc0ac\ub78c\uc5d0\uac8c \ubc30\uc815\ub41c \uc5c5\ubb34\ub97c \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \ubc18\uc790\uc728 \ub610\ub294 \uc644\uc804 \uc790\uc728\uc801\uc73c\ub85c \uae30\ub2a5\uc744 \uc218\ud589\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud55c\ud3b8, \ucee8\ud0dd\uc13c\ud130 \uc774\uc678\uc758 \uad00\uc810\uc5d0\uc11c \ubcf8\ub2e4\uba74 \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uacfc \uc9c1\uc811 \ub300\uba74\ud558\ub294 \ubaa8\ub4e0 \uc0ac\ub78c\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \ub300\ucd9c \ub2f4\ub2f9\uc790, \ubcf4\ud5d8 \uc911\uac1c\uc778, \ud658\uc790 \uc9c0\uc6d0 \uc804\ubb38\uac00, \ud504\ub860\ud2b8 \uc624\ud53c\uc2a4 \uc9c1\uc6d0 \ub4f1\uc744 \uc608\ub85c \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub4e4 \ub610\ud55c \uc815\ubcf4 \ubc0f \uc790\ub3d9\ud654\uc5d0 \ub300\ud55c \ub2c8\uc988\ub97c \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc758 \uc608\ub85c\ub294 \ubb34\uc5c7\uc774 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc778\uacf5 \uc9c0\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc0ac\uc6a9\uc790\uc758 \ubb38\uc758\ub97c \uc774\ud574\ud558\uace0 \uc751\ub2f5\ud569\ub2c8\ub2e4. \ub54c\ub85c\ub294 AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc790\uc5f0\uc5b4\ub85c \ub300\ud654\ud569\ub2c8\ub2e4. \ub610\ud55c \ub85c\ubd07 \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc758 \uc608\ub85c\ub294 Apple\uc758 Siri, Amazon\uc758 Alexa, Google Assistant \ub4f1\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc6f9\uc0ac\uc774\ud2b8\ub098 \ubaa8\ubc14\uc77c \uc571\uc5d0\uc11c \uc4f0\uc774\ub294 \ucc57\ubd07, \ubcf4\uc774\uc2a4\ubd07, IVR\ub3c4 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff(Agent Copilot)\uc774\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uc798 \ucc98\ub9ac\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 AI \uae30\uc220\uc744 \ub9d0\ud558\uba70, \uc0c1\ub2f4\uc0ac \uc5b4\uc2dc\uc2a4\ud2b8(Agent Assist)\ub77c\uace0\ub3c4 \ubd88\ub9bd\ub2c8\ub2e4. \uc774 \uc790\ub3d9\ud654 \uc2dc\uc2a4\ud15c\uc740 \uc801\uc808\ud55c \ub2f5\ubcc0\uc744 \uc81c\uc548\ud558\uace0, \uace0\uac1d\uc774 \uc9c8\ubb38\ud558\uae30 \uc804\uc5d0 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc81c\uacf5\ud558\uba70, \ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4\uc640 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uace0 \uc2e4\ud589\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d \ubb38\uc758\ub97c \ubcf4\ub2e4 \ud6a8\uacfc\uc801\uc774\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ud574\uacb0\ud558\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \uc5b4\ub5a4 \uc885\ub958\uc758 AI\ub97c \uc0ac\uc6a9\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>CX \ucf54\ud30c\uc77c\ub7ff\uc740 \ub2e4\uc591\ud55c \ud615\ud0dc\uc758 AI\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \ub300\ud654\ud615 AI, \uc5d0\uc774\uc804\ud2f1 AI, \uc0dd\uc131\ud615 AI\ub294 \ud2b8\ub79c\uc2a4\ud06c\ub9bd\uc158, \uc778\uc0ac\uc774\ud2b8 \ucd94\ucd9c, \uc694\uc57d \ub4f1\uc758 \uae30\ub2a5\uc744 \ud1b5\ud574 \ub300\ud654 \uc804\ubc18\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc2dc\ub9e8\ud2f1 \uac80\uc0c9\uc740 \uc9c0\uc2dd \uae30\ubc18\uc5d0\uc11c \ub2e8\uc21c \ud0a4\uc6cc\ub4dc\uac00 \uc544\ub2cc \uc778\ud150\ud2b8 \uae30\ubc18\uc758 \uc815\ubcf4 \uac80\uc0c9\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub610\ud55c \uc608\uce21\ud615 AI\ub294 \uac00\ub2a5\uc131 \uc788\ub294 \uacb0\uacfc\ub97c \ud310\ub2e8\ud558\ub294 \ub370 \uc0ac\uc6a9\ub418\uba70, \ucc28\uc120\ucc45\uc744 \uc81c\uc548\ud558\uac70\ub098 \uc790\ub3d9\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc288\ud37c\ubc14\uc774\uc800 \ucf54\ud30c\uc77c\ub7ff\uacfc \uac00\uc0c1 \uc288\ud37c\ubc14\uc774\uc800\uc758 \ucc28\uc774\uc810\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud \ucf54\ud30c\uc77c\ub7ff\uacfc \uac19\uc740 \uc288\ud37c\ubc14\uc774\uc800 \ucf54\ud30c\uc77c\ub7ff\uc740 \uc778\ud130\ub799\uc158 \uc694\uc57d, \ubc88\uc5ed \uc790\ub3d9\ud654, \uc8fc\uc694 \uc778\uc0ac\uc774\ud2b8 \uc0dd\uc131 \ub4f1\uc744 \ud1b5\ud574 \uc288\ud37c\ubc14\uc774\uc800\uc758 \uc5c5\ubb34 \ub2a5\ub825\uc744 \uac15\ud654\ud558\uace0 \uc218\uc791\uc5c5\uc744 \uc904\uc5ec\uc90d\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc288\ud37c\ubc14\uc774\uc800\ub294 \uc0c1\ub2f4\uc0ac\ub97c \uc704\ud55c \ub9de\ucda4\ud615 \ucf54\uce6d, \uc5ed\ub7c9 \uac1c\ubc1c \ub4f1 \ubcf4\ub2e4 \uac00\uce58 \uc788\ub294 \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud558\uace0, \ub370\uc774\ud130 \uae30\ubc18\uc758 \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc18\uba74, \uac00\uc0c1 \uc288\ud37c\ubc14\uc774\uc800 AI\ub294 \uc131\uacfc \ud3c9\uac00 \uc810\uc218 \uc0b0\uc815\uacfc \uac19\uc740 \ubc18\ubcf5\uc801\uc778 \uc77c\uc0c1 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud \ucf54\ud30c\uc77c\ub7ff\uc740 \uc6b4\uc601 \uad00\ub9ac\uc790\ub098 \uc288\ud37c\ubc14\uc774\uc800\uac00 \uae30\uc874\uc5d0 \uc0ac\uc6a9\ud558\ub358 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ubc0f \ubd84\uc11d \ud50c\ub7ab\ud3fc \ub4f1\uc758 \ud234\uacfc \uc6d0\ud65c\ud558\uac8c \ud1b5\ud569\ub420 \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub124, Genesys Cloud \ucf54\ud30c\uc77c\ub7ff\uc740 Genesys Cloud \ud50c\ub7ab\ud3fc\uc758 \ub124\uc774\ud2f0\ube0c \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \ub530\ub77c\uc11c Genesys Cloud \ub0b4\uc758 \ub370\uc774\ud130\uc640 \ud234\uc5d0 \ub300\ud55c \uc811\uadfc\uc740 \ud574\ub2f9 \uc0ac\uc6a9\uc790\uc758 \uc811\uadfc \uad8c\ud55c\uacfc \ub3d9\uc77c\ud558\uac8c \uc801\uc6a9\ub429\ub2c8\ub2e4. \ucf54\ud30c\uc77c\ub7ff\uc740 Genesys Cloud\uc758 \uad6c\uc131 \uc694\uc18c\ub85c\uc11c \ub370\uc774\ud130, \ubd84\uc11d, \ud234 \ub4f1\uc5d0 \ub300\ud55c \uc811\uadfc \uad8c\ud55c\uc744 \uae30\ubcf8\uc73c\ub85c \uac16\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud \ucf54\ud30c\uc77c\ub7ff \uc0ac\uc6a9\uc790\ub4e4\uc774 \ucf54\ud30c\uc77c\ub7ff\uc744 \uc0ac\uc6a9\ud558\ub294 \ubc29\uc2dd\uc740 \ubaa8\ub450 \ub3d9\uc77c\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc544\ub2c8\uc694, \ubaa8\ub4e0 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