{"id":505284,"date":"2023-12-19T13:54:16","date_gmt":"2023-12-19T21:54:16","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%ea%b8%80%eb%a1%9c%eb%b2%8c-%ea%b0%80%ec%9a%a9%ec%84%b1"},"modified":"2026-01-14T20:41:33","modified_gmt":"2026-01-15T04:41:33","slug":"global-availability","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/global-availability","title":{"rendered":"\uae00\ub85c\ubc8c \uac00\uc6a9\uc131"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1760720831691{background-image: url(https:\/\/www.genesys.com\/media\/bg-image-global-availability.png?id=599515) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column background_color=&#8221;bgc-glass&#8221; width=&#8221;7\/12&#8243; el_class=&#8221;p-3 d-inline-block w-auto&#8221; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;][vc_column_text css=&#8221;.vc_custom_1760718714657{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h1 style=\"text-align: left;\">\uae00\ub85c\ubc8c \uac00\uc6a9\uc131<\/h1>\n<p>\ub3c5\ubcf4\uc801\uc778 \uae00\ub85c\ubc8c \uac00\uc6a9\uc131, \ubcf4\uc548, \ubcf5\uc6d0\uc131\uc744 \ud655\ubcf4\ud558\uc138\uc694[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/get-to-know-genesys-cloud-cx\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys Cloud\ub294 \uace0\uac1d\uc774 \uc788\ub294 \uc804 \uc138\uacc4 \ubaa8\ub4e0 \uacf3\uc5d0 \uc788\uc2b5\ub2c8\ub2e4<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-60 font-weight-bold\" style=\"text-align: left;\">100\uc5ec \uac1c \uad6d\uac00<\/p>\n<p style=\"text-align: left;\">\uc804 \uc138\uacc4 100\uc5ec \uac1c \uc774\uc0c1 \uad6d\uac00\uc758 \ub2e4\uc591\ud55c \uc2dc\uc7a5\uacfc \ubb38\ud654\uad8c\uc744 \uc9c0\ub2cc \uace0\uac1d\uc744 \ub300\uc0c1\uc73c\ub85c \uc138\uacc4\uc801\uc778 \uc218\uc900\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-60 font-weight-bold\" style=\"text-align: left;\">21\uac1c \ub9ac\uc804<\/p>\n<p>17\uac1c \ud575\uc2ec \ub9ac\uc804\uacfc 4\uac1c \uc704\uc131 \ubbf8\ub514\uc5b4 \ub9ac\uc804\uc744 \ud1b5\ud574 \uc11c\ube44\uc2a4\ub97c \uc190\uc27d\uac8c \ubc30\ud3ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud0c1\uc6d4\ud55c \uc9c0\uc5ed\uc801 \ub3c4\ub2ec \ubc94\uc704\uc640 \ud604\uc9c0\ud654\ub41c \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<p class=\"text-60 font-weight-bold\" style=\"text-align: left;\">3\uac1c \uc774\uc0c1\uc758 \uac00\uc6a9 \uc601\uc5ed<\/p>\n<p>Genesys Cloud\ub97c \ud1b5\ud574 \uc2dc\uc2a4\ud15c \uac00\ub3d9 \uc2dc\uac04\uc744 \uadf9\ub300\ud654\ud558\uace0, \uac01 \uc9c0\uc5ed\uc5d0\uc11c \ucd5c\uc18c 3\uacf3\uc758 AWS \uac00\uc6a9 \uc601\uc5ed\uc744 \ud65c\uc6a9\ud558\uc5ec \ubcf5\uc6d0\ub825\uc744 \uac15\ud654\ud558\uace0 \uc77c\uad00\ub41c \uc131\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;599519&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: left;\">\uae00\ub85c\ubc8c \uc11c\ube44\uc2a4 \ucee4\ubc84\ub9ac\uc9c0\ub85c \uc804 \uc138\uacc4 \uc5b4\ub514\uc11c\ub098 \ucd5c\uc0c1\uc758 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc81c\uacf5\ud558\uc138\uc694.<\/h2>\n<p style=\"text-align: left;\">Genesys Cloud AI \uae30\ubc18 \uc11c\ube44\uc2a4\ub294 AWS(Amazon Web Services) <a href=\"https:\/\/docs.aws.amazon.com\/wellarchitected\/latest\/framework\/welcome.html\" target=\"_blank\" rel=\"noopener\">\uc6b0\uc218 \uc544\ud0a4\ud14d\ucc98 \uc194\ub8e8\uc158<\/a>\uc73c\ub85c, \uc804 \uc138\uacc4 \uc5ec\ub7ec \ub3c5\ub9bd AWS \ub9ac\uc804 \ubc0f \uac00\uc6a9 \uc601\uc5ed\uc5d0 \ubc30\ud3ec\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. AWS \uac00\uc6a9 \uc601\uc5ed\uc740 \ud558\ub098 \uc774\uc0c1\uc758 \uac1c\ubcc4 \ub370\uc774\ud130 \uc13c\ud130\ub85c \uad6c\uc131\ub418\uc5b4 \uc788\uc73c\uba70, \uc774\ub97c \ud1b5\ud574 \ub2e8\uc77c \ub370\uc774\ud130 \uc13c\ud130\ubcf4\ub2e4 \uac00\uc6a9\uc131, \ub0b4\uacb0\ud568\uc131, \ud655\uc7a5\uc131\uc774 \ub354 \ub6f0\uc5b4\ub09c \ud504\ub85c\ub355\uc158 \ud658\uacbd\uc744 \uc6b4\uc601\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud575\uc2ec \ub9ac\uc804<\/h3>\n<p>Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc758 \ubaa8\ub4e0 \uc11c\ube44\uc2a4\ub294 \ud575\uc2ec \ub9ac\uc804\uc5d0 \ubc30\ud3ec\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uac01 \ud575\uc2ec \ub9ac\uc804\uc740 AWS \ub9ac\uc804\uacfc \uc5f0\uacc4\ub418\uba70, \uc5ec\ub7ec AWS \uac00\uc6a9 \uc601\uc5ed\uc744 \uc774\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadc0\uc0ac\uc758 \uc18c\uc7ac\uc9c0\ub97c \uae30\uc900\uc73c\ub85c \uae30\ubcf8 \ud575\uc2ec \ub9ac\uc804\uc744 \uc120\uc815\ud558\uba74 \ud574\ub2f9 \ub9ac\uc804\uc758 \ub370\uc774\ud130 \uc13c\ud130\ub85c \uc0ac\uc6a9\uc790 \uc561\uc138\uc2a4\uac00 \ub77c\uc6b0\ud305\ub429\ub2c8\ub2e4. \uc74c\uc131 \ubbf8\ub514\uc5b4 \ucc98\ub9ac \uc11c\ube44\uc2a4\ub294 \ud575\uc2ec \ub9ac\uc804 \ub610\ub294 \uc704\uc131 \ub9ac\uc804\uc5d0 \ubc30\ud3ec\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc704\uc131 \ub9ac\uc804<\/h3>\n<p>GMF(Global Media Fabric)\ub97c \ud655\uc7a5\ud558\ub294 \uc704\uc131 \ub9ac\uc804\uc744 \ud1b5\ud574 \ubcf4\ub2e4 \uad11\ubc94\uc704\ud55c \uad6d\uc81c\uc801 \ub3c4\ub2ec \ubc94\uc704\ub97c \uac16\ucd98 \ubbf8\ub514\uc5b4 \ud2f0\uc5b4 \uc11c\ube44\uc2a4\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubbf8\ub514\uc5b4 \uacbd\ub85c\ub97c \ub85c\uceec\ub85c \uc720\uc9c0\ud568\uc73c\ub85c\uc368 \ub77c\uc6b0\ud305 \ubc0f \uc74c\uc131 \ud488\uc9c8\uc774 \ud5a5\uc0c1\ub429\ub2c8\ub2e4. \ub610\ud55c \ud1b5\ud654 \ub179\uc74c\uc744 \ub9ac\uc804 \ub0b4\uc5d0 \uc800\uc7a5\ud558\uc5ec \ub370\uc774\ud130 \ub808\uc9c0\ub358\uc2dc \uc694\uad6c \uc0ac\ud56d\uc744 \uc900\uc218\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac01 \uc704\uc131 \ub9ac\uc804\uc740 \ud575\uc2ec \ub9ac\uc804\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c, AWS \ub9ac\uc804 \ubc0f \uc5ec\ub7ec AWS \uac00\uc6a9 \uc601\uc5ed\uacfc \uc5f0\uacc4\ub429\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uac04\ub2e8\ud558\uace0 \uc720\uc5f0\ud55c \uc74c\uc131 \uc11c\ube44\uc2a4<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/voice-services\">Genesys Cloud Voice<\/a>\ub294 \uc548\uc804\ud558\uace0 \ud655\uc7a5 \uac00\ub2a5\ud55c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc758 \uc138\uc158 \uac1c\uc2dc \ud504\ub85c\ud1a0\ucf5c(SIP) \ud2b8\ub801\ud0b9\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc644\uc804 \ud1b5\ud569\ub41c \uc140\ud504 \uc11c\ube44\uc2a4 \ud3ec\ud138\uc774 \uc74c\uc131 \uc11c\ube44\uc2a4 \uc124\uc815 \ubc0f \uad00\ub9ac\uc758 \ubc88\uac70\ub85c\uc6c0\uc744 \ub35c\uc5b4\uc90d\ub2c8\ub2e4. \uc720\uc5f0\uc131\uc744 \ub192\uc774\uae30 \uc704\ud574 BYOC(Bring Your Own Carrier) \uc635\uc158\uc744 \ud65c\uc6a9\ud558\uc5ec \uc120\ud638\ud558\ub294 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\ub97c \uc774\uc6a9\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud0c1\uc6d4\ud55c \ud488\uc9c8\uacfc \uc131\ub2a5<\/h3>\n<p>\ud575\uc2ec \ub9ac\uc804\uacfc \uc704\uc131 \ub9ac\uc804\uc744 \uc544\uc6b0\ub974\ub294 \uc6d0\ud65c\ud55c GMF\ub294 \uc74c\uc131, \ube44\ub514\uc624 \ub4f1\uc758 \uc2e4\uc2dc\uac04 \ubbf8\ub514\uc5b4\ub97c \uadc0\uc0ac \ubc0f \uadc0\uc0ac \uace0\uac1d\uacfc \uac00\uae4c\uc6b4 \uacf3\uc5d0 \uc720\uc9c0\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc9c0\uc5f0 \uc2dc\uac04\uc744 \ucd5c\uc18c\ud654\ud558\uace0, \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ud5a5\uc0c1\ud558\uba70, AI \uae30\ubc18 \uc790\ub3d9\ud654\uac00 \uc548\uc815\uc801\uc73c\ub85c \uad6c\ud604\ub429\ub2c8\ub2e4. \ub610\ud55c, \uad6d\uacbd\uc744 \ucd08\uc6d4\ud558\uc5ec \ub2e4\uc591\ud55c \uc9c0\uc5ed\uc758 \ud074\ub77c\uc6b0\ub4dc \ud1b5\uc2e0 \uc0ac\uc5c5\uc790\ub97c \ud65c\uc6a9\ud558\uc5ec \uc5f0\uacb0\uc744 \uac15\ud654\ud569\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uac00\uc6a9\uc131 \uac80\uc99d \ubc0f \ubcf4\uc7a5<\/h3>\n<p>Genesys Cloud \ud50c\ub7ab\ud3fc\uc740 \ucd5c\ub300 100%\uc758 \uc2e0\uc6a9\uc744 \ubcf4\uc99d\ud558\ub294 \uc5c4\uaca9\ud55c SLA\ub97c \ud1b5\ud574 <a href=\"https:\/\/status.mypurecloud.com\/\" target=\"_blank\" rel=\"noopener\">\ucd5c\ub300 \uac00\ub3d9 \uc2dc\uac04<\/a>\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. Genesys Cloud \uc11c\ube44\uc2a4\ub294 \uc7a5\uc560 \ubc1c\uc0dd \uc2dc \ubcf5\uc6d0\ub825\uc774 \ub6f0\uc5b4\ub098\uace0, \uc11c\ube44\uc2a4 \uc911\ub2e8\uc774\ub098 \ub370\uc774\ud130 \uc190\uc2e4 \uc5c6\uc774 \uc790\uccb4\uc801\uc73c\ub85c \ubcf5\uad6c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc989\uac01\uc801\uc774\uace0 \uc0ac\uc2e4\uc0c1 \ubb34\uc81c\ud55c \ud655\uc7a5\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uac00\uc7a5 \uac00\uae4c\uc6b4 Genesys Cloud \ub9ac\uc804\uc744 \ucc3e\uc544\ubcf4\uc138\uc694<\/h2>\n<p>\uadc0\uc0ac\uc758 \uc18c\uc7ac\uc9c0\ub97c \uc120\ud0dd\ud558\uc5ec AWS \ub9ac\uc804 \uc911 \uc5b4\ub290 \uacf3\uc744 \uae30\ubcf8 \ud575\uc2ec \ub9ac\uc804\uc73c\ub85c \uace0\ub824\ud560\uc9c0, \uadf8\ub9ac\uace0 \uadc0\uc0ac\uc758 \ubbf8\ub514\uc5b4 \ud2f0\uc5b4\ub97c \uc704\ud574 \uc704\uc131 \ub9ac\uc804\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc744 \uacf3\uc774 \uc5b4\ub514\uc77c\uc9c0 \uc0b4\ud3b4\ubcf4\uc138\uc694. Genesys Cloud Voice(GCV) \uc11c\ube44\uc2a4\uac00 \ub124\uc774\ud2f0\ube0c\ub85c \uc81c\uacf5\ub418\ub294 \ud575\uc2ec \ub9ac\uc804\ub3c4 \ud655\uc778\ud574 \ubcf4\uc138\uc694. BYOC\ub3c4 \uc790\uc720\ub86d\uac8c \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud\ub294 \ud604\uc7ac 25\uac1c \uc774\uc0c1\uc758 \uc5b8\uc5b4\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row el_id=&#8221;architecturetable&#8221;][vc_column]<style type='text\/css'>\r #architecturetable h5 { color: #23395D; } #architecturetable .omnitable .ot-row { grid-gap: 0; } #architecturetable .omnitable .ot-row .ot-col{ border-bottom: 1px solid #E3E3E3; border-right: 1px solid #E3E3E3; } #architecturetable .omnitable .ot-row:first-child .ot-col { border-top: 1px solid #E3E3E3; } #architecturetable .omnitable .ot-row .ot-col:first-child { border-left: 1px solid #E3E3E3; } #architecturetable .omnitable .header-row .ot-col { background: #23395D!important; } #architecturetable .omnitable .ot-row .ot-col p { color: #23395D; font-weight: 400; } #architecturetable .omnitable .ot-row.header-row .ot-col > * { color: #FFFFFF !important; } #architecturetable .omnitable .ot-row:nth-child(odd) .ot-col { background-color: #F3F3F3; } #architecturetable .omnitable .ot-row .ot-col .fa { font-size: 1.444rem; } @media only screen and (max-width: 767px) { .omnitable-scroll .omnitable {width:100%!important} } @media only screen and (max-width: 575px) { .omnitable-scroll .omnitable {width:500px!important} }\r <\/style>[vc_column_text css=&#8221;.vc_custom_1711420816008{margin-bottom: 2rem !important;}&#8221;]<\/p>\n<h3 class=\"h5\">\ubbf8\uc8fc \uc9c0\uc5ed<\/h3>\n<p>[\/vc_column_text]<div class=\"omnitable-scroll\"><div class=\"omnitable col-four orange-plain  scroll nomargin\" ><div class=\"ot-row header-row\" ><div class=\"ot-col span-1 h_left v_center\" ><p class=\"font-weight-regular\" style=\"text-align: center;\">AWS \ub9ac\uc804<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">Genesys Cloud<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">\ud074\ub77c\uc6b0\ub4dc \ubcf4\uc774\uc2a4<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">\ubbf8\ub514\uc5b4 \ud2f0\uc5b4<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-4 h_left v_center\" ><p><strong>\ud575\uc2ec \ub9ac\uc804<\/strong><\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uce90\ub098\ub2e4(\uc911\ubd80)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uba55\uc2dc\ucf54(\uc911\ubd80)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\ub0a8\uc544\uba54\ub9ac\uce74(\uc0c1\ud30c\uc6b8\ub8e8)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\ubbf8\uad6d \ub3d9\ubd80(\ubd81\ubd80 \ubc84\uc9c0\ub2c8\uc544)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\ubbf8\uad6d \ub3d9\ubd80(\uc624\ud558\uc774\uc624)<br \/>\n<span class=\"text-mid-gray text-14\">FedRAMP\uc5d0\uc11c\ub9cc \uc0ac\uc6a9 \uac00\ub2a5<\/span><\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\ubbf8\uad6d \uc11c\ubd80(\uc624\ub808\uace4)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div>\n<\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1711420832414{margin-bottom: 2rem !important;padding-top: 2.778rem !important;}&#8221;]<\/p>\n<h3 class=\"h5\">\uc720\ub7fd, \uc911\ub3d9, \uc544\ud504\ub9ac\uce74<\/h3>\n<p>[\/vc_column_text]<div class=\"omnitable-scroll\"><div class=\"omnitable col-four orange-plain  scroll nomargin\" ><div class=\"ot-row header-row\" ><div class=\"ot-col span-1 h_left v_center\" ><p class=\"font-weight-regular\" style=\"text-align: center;\">AWS \ub9ac\uc804<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">Genesys Cloud<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">\ud074\ub77c\uc6b0\ub4dc \ubcf4\uc774\uc2a4<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">\ubbf8\ub514\uc5b4 \ud2f0\uc5b4<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-4 h_left v_center\" ><p><strong>\ud575\uc2ec \ub9ac\uc804<\/strong><\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uc720\ub7fd(\ud504\ub791\ud06c\ud478\ub974\ud2b8)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uc720\ub7fd(\uc544\uc77c\ub79c\ub4dc)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uc720\ub7fd(\ub7f0\ub358)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uc720\ub7fd(\ucde8\ub9ac\ud788)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uc544\ub78d\uc5d0\ubbf8\ub9ac\ud2b8(\ub450\ubc14\uc774)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-4 h_left v_center\" ><p><strong>\uc704\uc131 \ub9ac\uc804<\/strong><\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uc544\ud504\ub9ac\uce74(\ucf00\uc774\ud504\ud0c0\uc6b4)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\ud574\ub2f9 \uc0ac\ud56d \uc5c6\uc74c<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\ud574\ub2f9 \uc5c6\uc74c<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uc720\ub7fd(\ud30c\ub9ac)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\ud574\ub2f9 \uc0ac\ud56d \uc5c6\uc74c<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\ud574\ub2f9 \uc5c6\uc74c<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div>\n<\/div><\/div>[vc_column_text css=&#8221;.vc_custom_1711420852306{margin-bottom: 2rem !important;padding-top: 2.778rem !important;}&#8221;]<\/p>\n<h3 class=\"h5\">\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591<\/h3>\n<p>[\/vc_column_text]<div class=\"omnitable-scroll\"><div class=\"omnitable col-four orange-plain  scroll nomargin\" ><div class=\"ot-row header-row\" ><div class=\"ot-col span-1 h_left v_center\" ><p class=\"font-weight-regular\" style=\"text-align: center;\">AWS \ub9ac\uc804<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">Genesys Cloud<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">\ud074\ub77c\uc6b0\ub4dc \ubcf4\uc774\uc2a4<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p class=\"font-weight-regular\">\ubbf8\ub514\uc5b4 \ud2f0\uc5b4<\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-4 h_left v_center\" ><p><strong>\ud575\uc2ec \ub9ac\uc804<\/strong><\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(\ubb44\ubc14\uc774)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(\uc624\uc0ac\uce74)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(\uc11c\uc6b8)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(\uc2f1\uac00\ud3ec\ub974)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(\uc2dc\ub4dc\ub2c8)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(\ub3c4\ucfc4)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div><div class=\"ot-col span-1 h_center v_center\" ><p>GCV + BYOC<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-4 h_left v_center\" ><p><strong>\uc704\uc131 \ub9ac\uc804<\/strong><\/p>\n<\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(\ud64d\ucf69)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\ud574\ub2f9 \uc5c6\uc74c<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\ud574\ub2f9 \uc5c6\uc74c<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div><div class=\"ot-row \" ><div class=\"ot-col span-1 h_left v_center\" ><p>\uc544\uc2dc\uc544 \ud0dc\ud3c9\uc591(\uc790\uce74\ub974\ud0c0)<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\ud574\ub2f9 \uc5c6\uc74c<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><p>\ud574\ub2f9 \uc5c6\uc74c<\/p>\n<\/div><div class=\"ot-col span-1 h_center v_center\" ><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/icon-orange-check.svg\" alt=\"^\" \/><\/div>\n<\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:https%3A%2F%2Fhelp.genesys.cloud%2Farticles%2Fservice-level-agreements%2F|target:_blank&#8221;]<\/p>\n<p class=\"font-weight-bold text-60\">99.99%<\/p>\n<p>\uac00\ub3d9 \uc2dc\uac04 SLA\uacfc \uac15\ub825\ud55c \uc57d\uad00, \ucd5c\ub300 100% \ud06c\ub808\ub527 \ubcf4\uc7a5 \uc81c\uacf5<\/p>\n<p><strong>Genesys Cloud \uc11c\ube44\uc2a4 \uc218\uc900 \uacc4\uc57d, 2025<\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\ubcf5\uc6d0\ub825, \uba85\ud655\uc131, \uc5f0\uacb0\uc131 \uc720\uc9c0<\/h2>\n<p>Genesys\uc758 \ubc29\ub300\ud55c \uae00\ub85c\ubc8c \uc778\ud504\ub77c\uc640 \ubbf8\ub514\uc5b4 \ud504\ub808\uc784\uc6cc\ud06c\ub294 100\uc5ec \uac1c \uc774\uc0c1\uc758 \uad6d\uac00\uc5d0\uc11c \ucd5c\uc18c\ud55c\uc758 \uc9c0\uc5f0 \uc2dc\uac04\uacfc \ucd5c\uc801\ud654\ub41c \uc11c\ube44\uc2a4 \ud488\uc9c8\ub85c \uc5f0\uacb0 \uc0c1\ud0dc\ub97c \ud56d\uc0c1 \uc720\uc9c0\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ud0c4\ub825\uc131\uc774 \ub6f0\uc5b4\ub09c \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4 \uae30\ubc18\uc758 \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\ub85c \uad6c\ucd95\ub41c \uac15\ub825\ud558\uace0 \ud655\uc7a5 \uac00\ub2a5\ud55c Genesys \uc194\ub8e8\uc158\uc740 \uc804 \uc138\uacc4 \uc5b4\ub514\uc11c\ub098 \uace0\uac1d\uc744 \ub354\uc6b1 \uac00\uae5d\uac8c \uc774\uc5b4\uc90d\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc5c5\uacc4 \ucd5c\uace0\uc758 \uae00\ub85c\ubc8c \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc744 \uc120\ud0dd\ud558\uc138\uc694.<\/h2>\n<p>\uc804 \uc138\uacc4 \uc5b4\ub514\uc11c\ub098 \uc6d0\ud65c\ud558\uace0, \uaddc\uc815\uc744 \uc900\uc218\ud558\uba70, AI \uae30\ubc18\uc758 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uad6c\ucd95\ud558\uc138\uc694. Genesys Cloud\ub294 \uace0\uac1d \ub300\ud654\ub97c \uc120\uba85\ud558\uace0, \ud655\uc7a5 \uac00\ub2a5\ud558\uace0, \uc548\uc804\ud558\uac8c \uc720\uc9c0\ud558\ub294 \uac83\uc740 \ubb3c\ub860, \uc804 \uc138\uacc4 \ub2e4\uc591\ud55c \uc9c0\uc5ed\ubcc4 \uaddc\uc81c \ud658\uacbd\uc744 \uc900\uc218\ud558\ub3c4\ub85d \ud569\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-black h5\">\uad11\ubc94\uc704\ud55c \uae00\ub85c\ubc8c \uc778\ud504\ub77c \ud65c\uc6a9<\/h3>\n<p>\uac15\ub825\ud55c \ud604\uc9c0 \uc601\ud5a5\ub825\uacfc \uacb0\ud569\ub41c \ud0c1\uc6d4\ud55c \uae00\ub85c\ubc8c \ub3c4\ub2ec \ubc94\uc704\ub97c \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601 \uc704\uce58\uc5d0 \uc0c1\uad00\uc5c6\uc774 \uace0\uac1d \uacbd\ud5d8\uc740 \uc6d0\ud65c\ud558\uace0, \uc548\uc804\ud558\uba70, \ud56d\uc0c1 \ud65c\uc131\ud654\ub429\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-black h5\">\uc74c\uc131 \uc5f0\uacb0 \ucd5c\uc801\ud654 \ubc0f \uc9c0\uc5f0 \uc2dc\uac04 \ucd5c\uc18c\ud654<\/h3>\n<p>Genesys Cloud Voice\ub97c \uc0ac\uc6a9\ud558\ub4e0 \ub2f9\uc0ac\uc758 \uae00\ub85c\ubc8c \ubbf8\ub514\uc5b4 \ud328\ube0c\ub9ad\uc744 \ud1b5\ud574 \uadc0\uc0ac\uac00 \uacc4\uc57d \uc911\uc778 \ud1b5\uc2e0\uc0ac\ub97c \uc0ac\uc6a9\ud558\ub4e0, \uace0\ud488\uc9c8 \ub300\ud654\uc640 \uc548\uc815\uc801\uc778 AI \uae30\ubc18 \uc790\ub3d9\ud654\uc5d0 \ud544\uc694\ud55c \uc131\ub2a5\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-black h5\">\uae00\ub85c\ubc8c \ubcf4\uc548 \ubc0f \uaddc\uc815 \uc900\uc218 \ud45c\uc900 \uc900\uc218<\/h3>\n<p>\uc9c0\uc18d\uc801\uc73c\ub85c \ud655\uc7a5\ub418\ub294 \ud3ec\uad04\uc801\uc778 \uaddc\uc815 \uc900\uc218 \uc778\uc99d \uc138\ud2b8\ub97c \uac16\ucd98 <a href=\"https:\/\/www.genesys.com\/ko-kr?page_id=609648\">\uc2e0\ub8b0<\/a>\ud560 \uc218 \uc788\ub294 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574, \ubcf5\uc7a1\ud55c \uae00\ub85c\ubc8c \uaddc\uc81c \ud658\uacbd \uc18d\uc5d0\uc11c\ub3c4 \uc131\uacf5\uc801\uc73c\ub85c \uc6b4\uc601 \ubc0f \uc801\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-black h5\">\ud601\uc2e0\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98 \ud65c\uc6a9<\/h3>\n<p>\uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud569\ud558\uace0, \uae30\uc220 \ubd80\ucc44\ub97c \ucd5c\uc18c\ud654\ud558\uba70, \ucc28\ubcc4\ud654\ub41c \uacbd\ud5d8 \ucc3d\ucd9c \uc5ed\ub7c9\uc744 \uac00\uc18d\ud654\ud558\ub294 \ucd5c\uc2e0 \ud1b5\ud569 \uc11c\ube44\uc2a4\ud615 \uc18c\ud504\ud2b8\uc6e8\uc5b4(SaaS) <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/cloud-architecture\">\uc544\ud0a4\ud14d\ucc98<\/a>\ub97c \ud1b5\ud574 IT \ubcf5\uc7a1\uc131\uc744 \ud574\uc18c\ud558\uace0 \ud601\uc2e0\uc744 \uc774\ub8f0 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;599530&#8243; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc804 \uc138\uacc4 \uace0\uac1d\ub4e4\uc774 Genesys\ub97c \uc2e0\ub8b0\ud569\ub2c8\ub2e4<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"btn-container justify-content-end \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/customer-stories\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uc0ac\ub840 \uc77d\uae30<\/a><\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column]<div class=\"component-customer-carousel default-layout single-customer\" data-current-active=\"0\" data-layout=\"default\" data-count=\"1\"><div class=\"carousel-main-row\"><div class=\"carousel-content-col\"><div class=\"customer-content active\" data-href=\"489664\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/qbe\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Qbe hero\" src=\"https:\/\/www.genesys.com\/media\/QBE-hero.png\" width=\"626\" height=\"353\"><\/div><div class=\"customer-quote-col\"><img decoding=\"async\" class=\"company-logo\" alt=\"Qbe logox300\" src=\"https:\/\/www.genesys.com\/media\/QBE_logox300.png\"  width=\"300\" height=\"87\"><p class=\"quote-content mb-2 quote-size-xl\">\u201c\uace0\uac1d \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uc720\uc9c0\ud558\uba74\uc11c 4,000\uba85\uc758 \uc9c1\uc6d0\uc744 \uc0c8\ub85c\uc6b4 \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc804\ud658\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uadf8\uc57c\ub9d0\ub85c \uc5c4\uccad\ub09c \uc131\uacfc\uc785\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Ned Papadopoulos<\/p><p class=\"customer-title\">\uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8 \ucd1d\uad04<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">Genesys \uc194\ub8e8\uc158\uc73c\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"btn-container justify-content-end \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/cloud-and-salesforce\"><div class=\"card-body\"><h3 class=\"h5\">Genesys\uc640 Salesforce \uc778\ud130\uadf8\ub808\uc774\uc158<\/h3><p>\uc0ac\uc804 \uad6c\ucd95\ub41c \uc138\uc77c\uc988\ud3ec\uc2a4\uc6a9 Genesys Cloud \uc778\ud130\uadf8\ub808\uc774\uc158\uc73c\ub85c CRM \ubc0f CCaaS \uc194\ub8e8\uc158\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \uc0ac\uc6a9\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/security-and-compliance\"><div class=\"card-body\"><h3 class=\"h5\">\ubcf4\uc548 \ubc0f \uaddc\uc815 \uc900\uc218<\/h3><p>\uc804 \uc138\uacc4 \uc5b4\ub514\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4\ub97c \uc6b4\uc601\ud558\ub4e0, \uace0\uac1d \uc778\ud130\ub799\uc158\uacfc \ub370\uc774\ud130\ub97c \uc548\uc804\ud558\uac8c \ubcf4\ud638\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/cloud-architecture\"><div class=\"card-body\"><h3 class=\"h5\">\ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98<\/h3><p>\ub2e8\uc77c \ucf54\ub4dc\ubca0\uc774\uc2a4\uc5d0 \uc548\uc815\uc801\uc73c\ub85c \uad6c\ucd95\ub41c \ud3ec\uad04\uc801\uc778 \uc0ac\uc804 \ud1b5\ud569 \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4 \uc138\ud2b8\ub85c \uae30\uc220 \uc124\uce58 \uacf5\uac04\uc744 \ucd5c\uc18c\ud654\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/cloud-architecture-and-open-platform\"><div class=\"card-body\"><h3 class=\"h5\">\ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98 \ubc0f \uc624\ud508 \ud50c\ub7ab\ud3fc<\/h3><p>\uae30\uc220 \uc2a4\ud0dd\uc744 \ud604\ub300\ud654\ud558\uc5ec \ud601\uc2e0 \uc18d\ub3c4\ub97c \ub192\uc774\uc138\uc694. \uc548\uc804\ud558\uace0 \uc9c0\uc18d\uc801\uc73c\ub85c \uc6b4\uc601\ub418\ub294 \ud658\uacbd\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/integrations-apps\"><div class=\"card-body\"><h3 class=\"h5\">\ud1b5\ud569 \uae30\ub2a5 \ubc0f \uc571<\/h3><p>\ud22c\uc790\ub97c \uadf9\ub300\ud654\ud558\uc138\uc694. \uae30\uc874 \uae30\uc220\uacfc \uc219\ub828\ub41c \uc0c1\ub2f4\uc0ac\ub97c Genesys \uc194\ub8e8\uc158\uc73c\ub85c \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;card-form-section&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uae00\ub85c\ubc8c \uac00\uc6a9\uc131\uc73c\ub85c \uc5b4\ub514\uc11c\ub4e0 \uc804 \uc138\uacc4 \uace0\uac1d\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;justify-content-center&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-and-servicenow-the-power-of-a-unified-experience\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_582205556-scaled-e1715096865335.jpeg\" height=\"546\" width=\"820\" alt=\"Unified experience from genesys and servicenow\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title\">Genesys\uc640 ServiceNow, \ud1b5\ud569\ub41c \uacbd\ud5d8\uc758 \ud798<\/h3><p class=\"brief-desc text-20 mb-0\">\ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc774 \uc804 \uc138\uacc4 \ubaa8\ub4e0 \uae30\uc5c5\uc758 \uc131\uacf5 \uae30\ubc18\uc774\ub77c\ub294 \uc0ac\uc2e4\uc740 \ub354 \uc774\uc0c1 \uc0c8\ub86d\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4....<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">2026 AI\uae30\ubc18 CX \ub3c4\uc785\uc744 \uc704\ud55c \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/customer-experience-in-the-age-of-ai\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/cx-in-the-age-of-ai-web-cover-kr.png\" height=\"528\" width=\"824\" alt=\"Cx in the age of ai web cover kr\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\ubcf4\uace0\uc11c<\/p><h3 class=\"item-title h6\">AI \uc2dc\ub300\uc758 \uace0\uac1d \uacbd\ud5d8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/2025-ai-contact-center-trend-report\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025-aicc-trend-report-ko.png\" height=\"464\" width=\"820\" alt=\"2025 aicc trend report ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\ubcf4\uace0\uc11c<\/p><h3 class=\"item-title h6\">2025 AI \ucee8\ud0dd\uc13c\ud130 \ud2b8\ub80c\ub4dc \ub9ac\ud3ec\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; css=&#8221;.vc_custom_1760730611044{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_id=&#8221;demo&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h4\">\uae00\ub85c\ubc8c\ud55c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158, \ud604\uc9c0\ud654\ub41c \uc2e4\ud589<\/h2>\n<p>\uc548\uc804\ud558\uace0 \ud0c4\ub825\uc801\uc778 \uace0\ud488\uc9c8 \ub300\ud654\ub85c \uc804 \uc138\uacc4 \uace0\uac1d\uc5d0\uac8c \uc790\uc2e0\uac10 \uc788\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694. \uc9c0\uae08 \ub370\ubaa8\ub97c \uc608\uc57d\ud558\uc5ec \uadf8 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/505284\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/505284\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"344491\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uc694\uccad\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uc694\uccad\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you&#8221;]<\/p>\n<h2 class=\"h3\">\uad00\uc2ec\uc744 \uac00\uc838 \uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/h2>\n<p>\uadc0\ud558\uc758 \uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uae00\ub85c\ubc8c \uace0\uac1d \uc9c0\uc6d0\uc774\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uae00\ub85c\ubc8c \uace0\uac1d \uc9c0\uc6d0\uc740 \uc804 \uc138\uacc4 \uc5ec\ub7ec \uc9c0\uc5ed \ubc0f \uc2dc\uac04\ub300\uc5d0 \uac78\uccd0 \uace0\uac1d\uc5d0\uac8c \uc9c0\uc6d0 \ubc0f \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc774\ub294 \uad6d\uc81c\uc801\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4\ub97c \uc6b4\uc601\ud558\uac70\ub098 \uae00\ub85c\ubc8c \uace0\uac1d \uae30\ubc18\uc744 \ubcf4\uc720\ud55c \uae30\uc5c5\uc5d0\ub294 \uc544\uc8fc \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\uae30\uc5c5\uc740 \uae00\ub85c\ubc8c \uace0\uac1d \uc9c0\uc6d0\uc744 \ud1b5\ud574 \uace0\uac1d\uc774 \uc5b4\ub514\uc5d0 \uc788\ub4e0 \uc2e0\uc18d\ud558\uace0 \ud6a8\uacfc\uc801\uc73c\ub85c \uc9c0\uc6d0\ub3c4\ub85d \ubcf4\uc7a5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc11c\ub294 \ub2e4\uad6d\uc5b4 \uc9c0\uc6d0, \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uac00\uc6a9\uc131, \ud604\uc9c0 \ubb38\ud654 \ubc0f \uc2dc\uc7a5\uc5d0 \ub300\ud55c \uc885\ud569\uc801\uc778 \uc774\ud574\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uae00\ub85c\ubc8c \uace0\uac1d \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uae30\uc5c5\uc740 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0 \uacac\uace0\ud55c \uad00\uacc4\ub97c \uad6c\ucd95\ud558\uba70 \uae00\ub85c\ubc8c \uc2dc\uc7a5\uc5d0\uc11c \uc131\uacf5\uc744 \uc774\ub04c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uae00\ub85c\ubc8c \uace0\uac1d \uc9c0\uc6d0\uc744 \ud1b5\ud574 \uace0\uac1d\uc774 \uc5b4\ub514\uc5d0 \uc788\ub4e0 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uae00\ub85c\ubc8c \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc774\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d \uc11c\ube44\uc2a4 \uce21\uba74\uc5d0\uc11c, \uae00\ub85c\ubc8c \uacbd\ud5d8(GX) \ud50c\ub7ab\ud3fc\uc740 \uae00\ub85c\ubc8c \uaddc\ubaa8\uc758 \uae30\uc5c5\uacfc \uc778\ud130\ub799\uc158\ud560 \ub54c \uace0\uac1d\uc774 \ubc1b\ub294 \uc804\ubc18\uc801\uc778 \ud488\uc9c8\uacfc \ub9cc\uc871\ub3c4\ub97c \uac1c\uc120\ud558\ub3c4\ub85d \uc124\uacc4\ub41c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc758 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc194\ub8e8\uc158\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc758 \uc6a9\uc774\uc131, \uc11c\ube44\uc2a4 \uac1c\uc778\ud654, \ubb38\ud654\uc801 \ubbfc\uac10\uc131, \ub2e4\uc591\ud55c \uc9c0\uc5ed\uc5d0 \ub300\ud55c \uc77c\uad00\ub41c \uc9c0\uc6d0 \ub4f1 \uc5ec\ub7ec \uc694\uc18c\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uacbd\ud5d8 \ud50c\ub7ab\ud3fc(DXP)\uc740 GX \ud50c\ub7ab\ud3fc\uc77c \uc218\ub3c4 \uc788\uc9c0\ub9cc, \ubaa8\ub4e0 DXP\uac00 GX \ud50c\ub7ab\ud3fc\uc778 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4.<\/p>\n<p>DXP\ub294 \uae30\uc5c5\uc774 \uc815\ud615\ud654\ub41c \uace0\uac1d \uc5ec\uc815\uc744 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \ub514\uc9c0\ud138 \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \uc804\ud658\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba70, GX \ud50c\ub7ab\ud3fc\uc740 \uae30\uc5c5\uc774 \uc5b4\ub290 \uc704\uce58\uc5d0\uc11c\ub4e0 \uc774\ub97c \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ucf58\ud150\uce20 \uad00\ub9ac \uc2dc\uc2a4\ud15c(CMS)\ubd80\ud130 \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \uc2dc\uc2a4\ud15c, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub4f1\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, \uc804\uccb4 \uae30\uc220 \uc2a4\ud0dd\uacfc \ubaa8\ub4e0 \ub370\uc774\ud130 \uc18c\uc2a4\ub97c \ud55c\uacf3\uc5d0\uc11c \uad00\ub9ac\ud558\uc138\uc694.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uae00\ub85c\ubc8c \uac00\uc6a9\uc131\uc744 \ub192\uc774\uba74 \uc5b4\ub5a4 \uc774\uc810\uc774 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uae00\ub85c\ubc8c \uac00\uc6a9\uc131\uc744 \ud655\ub300\ud558\uba74 \ub354 \ub9ce\uc740 \uc9c0\uc5ed\uc758 \ub354 \ub9ce\uc740 \uc0ac\ub78c\ub4e4\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uace0\uac1d \uae30\ubc18\uc744 \ud655\uc7a5\ud558\uc5ec \uc218\uc775\uc744 \uc99d\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ub2e4\ub978 \uc9c0\uc5ed\uc5d0 \uac70\uc8fc\ud558\ub294 \uae30\uc874 \uace0\uac1d\uacfc \uc190\uc27d\uac8c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc81c\ud488\uc744 \uad6c\ub9e4\ud55c \ud6c4 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud588\uc744 \ub54c \uc774\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \uadc0\uc0ac\uc5d0 \uc5f0\ub77d\ud560 \uc218 \uc5c6\ub2e4\uba74 \uc774\ub294 \ubd80\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \uae00\ub85c\ubc8c \uac00\uc6a9\uc131\uc744 \ud655\ubcf4\ud558\uba74 \uadf8\uc640 \uac19\uc740 \uc77c\uc774 \ucd5c\uc18c\ud654\ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ud074\ub77c\uc6b0\ub4dc \ubbf8\ub514\uc5b4 \ud328\ube0c\ub9ad\uc774\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud\uc758 Global Media Fabric\uacfc \uac19\uc740 \ud074\ub77c\uc6b0\ub4dc \ubbf8\ub514\uc5b4 \ud328\ube0c\ub9ad\uc740 \uc804 \uc138\uacc4 \ud575\uc2ec \ub9ac\uc804 \ubc0f \uc704\uc131 \ubbf8\ub514\uc5b4 \ub9ac\uc804\uc5d0 \uac78\uccd0 \uc751\uc9d1\ub825 \uc788\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ubbf8\ub514\uc5b4 \ub124\ud2b8\uc6cc\ud06c\ub97c \uc81c\uacf5\ud558\ub294 \ud601\uc2e0 \uae30\uc220\uc785\ub2c8\ub2e4. \uc774 \ub124\ud2b8\uc6cc\ud06c\ub294 \uc74c\uc131, \ube44\ub514\uc624 \ub4f1 \uc2e4\uc2dc\uac04 \ubbf8\ub514\uc5b4\ub97c \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d\uc774 \uc788\ub294 \uacf3 \uac00\uae4c\uc774\uc5d0 \ubc30\uce58\ud558\uc5ec \ud328\ube0c\ub9ad\uc758 \ucd5c\uc801 \uacbd\ub85c\ub97c \ud1b5\ud574 \ubbf8\ub514\uc5b4\ub97c \ub77c\uc6b0\ud305\ud568\uc73c\ub85c\uc368 \uc9c0\uc5f0 \uc2dc\uac04\uc744 \ucd5c\uc18c\ud654\ud558\uace0 \ud1b5\uc2e0 \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uae00\ub85c\ubc8c \uac00\uc6a9\uc131\uc744 \uc81c\uacf5\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \ud68c\uc0ac\ub85c\ub294 \uc5b4\ub5a4 \uae30\uc5c5\uc774 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc2dc\uc7a5 \uc870\uc0ac \uae30\uad00\uc778 \uac00\ud2b8\ub108\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/gbc\/gartner-reports\">Gartner\u00ae \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\uc758 \ud575\uc2ec \uae30\ub2a5<\/a> \ubcf4\uace0\uc11c<sup>1<\/sup>\uc5d0\uc11c Genesys\ub97c \uae00\ub85c\ubc8c \ucee8\ud0dd\uc13c\ud130 \uc0ac\uc6a9 \uc0ac\ub840(4.13\/5) \ubd80\ubb38 \ucd5c\uace0 \uae30\uc5c5\uc73c\ub85c \ud3c9\uac00\ud588\uc2b5\ub2c8\ub2e4. \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74, Hyperscalers \ubc0f UCaaS \uc81c\uacf5\uc5c5\uccb4\ub294 \uac15\ub825\ud55c \uae00\ub85c\ubc8c \ub3c4\ub2ec \ubc94\uc704\ub97c \uac00\uc9c0\uace0 \uc788\uc9c0\ub9cc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158 \uc138\ud2b8\ub294 \uacac\uace0\ud568\uc774 \ub5a8\uc5b4\uc9c0\ub294 \uacbd\ud5a5\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc0c1\ub2f9\ud788 \uc815\uad50\ud55c \ucee8\ud0dd\uc13c\ud130 \uae30\ub2a5\uc744 \uac16\ucd98 \ub2e4\ub978 CCaaS \uc81c\uacf5\uc5c5\uccb4\ub4e4\ub3c4 \uc788\uc9c0\ub9cc, \uae00\ub85c\ubc8c \uc778\ud504\ub77c\uc640 \uc785\uc9c0\ub294 \ub354 \uc81c\ud55c\uc801\uc778 \uacbd\ud5a5\uc774 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud\ub294 \uad11\ubc94\uc704\ud558\uace0 \uc2ec\uce35\uc801\uc778 \uae30\ub2a5 \uc138\ud2b8\uac00 \ud544\uc694\ud55c \uae00\ub85c\ubc8c \ucee8\ud0dd\uc13c\ud130\ub85c\uc11c \ud6cc\ub96d\ud55c \uc120\ud0dd\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p class=\"text-14\"><sup>1<\/sup>Gartner\u00ae \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\uc758 \ud575\uc2ec \uae30\ub2a5, Jason Bridge, Drew Kraus, Pri Rathnayake, Pankil Sheth, Megan Fernandez, 2025\ub144 9\uc6d4 10\uc77c<\/p>\n<p class=\"text-14\">Gartner\ub294 \uc5f0\uad6c \uac04\ud589\ubb3c\uc5d0 \uc124\uba85\ub41c \uacf5\uae09\uc5c5\uccb4, \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\ub97c \ubcf4\uc99d\ud558\uc9c0 \uc54a\uc73c\uba70 \uae30\uc220 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ucd5c\uace0 \ub4f1\uae09 \ub610\ub294 \uae30\ud0c0 \uc9c0\uc815\uc744 \ubc1b\uc740 \uacf5\uae09\uc5c5\uccb4\ub9cc \uc120\ud0dd\ud558\ub3c4\ub85d \uc720\ub3c4\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. Gartner \uc5f0\uad6c \uac04\ud589\ubb3c\uc740 Gartner \uc5f0\uad6c \uc870\uc9c1\uc758 \uc758\uacac\uc73c\ub85c \uad6c\uc131\ub418\uba70 \uc0ac\uc2e4\uc758 \uc9c4\uc220\ub85c \ud574\uc11d\ub418\uc5b4\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. Gartner\ub294 \uc0c1\ud488\uc131 \ub610\ub294 \ud2b9\uc815 \ubaa9\uc801\uc5d0 \uc758\ud55c \uc801\ud569\uc131 \ubcf4\uc99d\uc744 \ud3ec\ud568\ud558\uc5ec \uc774 \uc5f0\uad6c\uc640 \uad00\ub828\ud558\uc5ec \uba85\uc2dc\uc801\uc774\ub4e0 \ubb35\uc2dc\uc801\uc774\ub4e0 \ubaa8\ub4e0 \ubcf4\uc99d\uc744 \ubd80\uc778\ud569\ub2c8\ub2e4.<\/p>\n<p class=\"text-14\">Gartner \ubc0f Magic Quadrant\ub294 \ubbf8\uad6d \ubc0f \uad6d\uc81c\uc801\uc73c\ub85c Gartner, Inc. \ubc0f\/\ub610\ub294 \uadf8 \uacc4\uc5f4\uc0ac\uc758 \ub4f1\ub85d \uc0c1\ud45c \ubc0f \uc11c\ube44\uc2a4 \ub9c8\ud06c\uc774\uba70 \ud5c8\uac00\ub97c \ubc1b\uc544 \uc0ac\uc6a9\ub429\ub2c8\ub2e4. \ubaa8\ub4e0 \uad8c\ub9ac \ubcf4\uc720.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uae00\ub85c\ubc8c \uac00\uc6a9\uc131\uc744 \uad6c\ud604\ud560 \ub54c \uae30\uc5c5\uc740 \uc5b4\ub5a4 \uacfc\uc81c\uc5d0 \uc9c1\uba74\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uae30\uc5c5\uc740 \uad6d\uac00\ubcc4\ub85c \ub2e4\ub978 \ud1b5\uc2e0 \uaddc\uc81c\ub85c \uc5b4\ub824\uc6c0\uc744 \uacaa\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc73c\uba70, \uc774\ub85c \uc778\ud574 \ubc30\ud3ec\uac00 \uc9c0\uc5f0\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub124\ud2b8\uc6cc\ud06c \uc548\uc815\uc131\uacfc \ud1b5\ud654 \ud488\uc9c8 \ub610\ud55c \uc9c0\uc5ed\ubcc4\ub85c \ub2ec\ub77c \uacbd\ud5d8\uc5d0 \uc77c\uad00\uc131\uc774 \ub5a8\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub354\uc6b1\uc774 \uc5ec\ub7ec \ud1b5\uc2e0\uc0ac\ub97c \uad00\ub9ac\ud558\uace0 \ub370\uc774\ud130 \uac1c\uc778 \uc815\ubcf4 \ubcf4\ud638\ubc95\uc744 \uc900\uc218\ud574\uc57c \ud558\ub294 \ubcf5\uc7a1\uc131\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ub9c8\uc9c0\ub9c9\uc73c\ub85c, \uae30\uc5c5\uc740 \ube44\uc6a9 \ud6a8\uc728\uc131\uacfc \ud655\uc7a5\uc131 \uc0ac\uc774\uc5d0\uc11c \uade0\ud615\uc744 \ub9de\ucdb0\uc57c \ud558\uba70, \uc774\ub294 \uc804 \uc138\uacc4 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uc77c\uad00\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uae30 \uc5b4\ub835\uac8c \ub9cc\ub4ed\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1760720831691{background-image: url(https:\/\/www.genesys.com\/media\/bg-image-global-availability.png?id=599515) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column background_color=&#8221;bgc-glass&#8221; width=&#8221;7\/12&#8243; el_class=&#8221;p-3 d-inline-block w-auto&#8221; offset=&#8221;vc_col-lg-4 vc_col-md-4&#8243;][vc_column_text css=&#8221;.vc_custom_1760718714657{margin-bottom: 2rem !important;}&#8221;] \uae00\ub85c\ubc8c \uac00\uc6a9\uc131 \ub3c5\ubcf4\uc801\uc778 \uae00\ub85c\ubc8c \uac00\uc6a9\uc131, \ubcf4\uc548, \ubcf5\uc6d0\uc131\uc744 \ud655\ubcf4\ud558\uc138\uc694[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;] Genesys Cloud\ub294 \uace0\uac1d\uc774 \uc788\ub294 \uc804 \uc138\uacc4 \ubaa8\ub4e0 \uacf3\uc5d0 \uc788\uc2b5\ub2c8\ub2e4 [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;] 100\uc5ec \uac1c \uad6d\uac00 \uc804 \uc138\uacc4 [&hellip;]<\/p>\n","protected":false},"author":952,"featured_media":0,"template":"","tax_cap_lobby":[],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-505284","capabilities","type-capabilities","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/505284","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/952"}],"version-history":[{"count":13,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/505284\/revisions"}],"predecessor-version":[{"id":611604,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/505284\/revisions\/611604"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=505284"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_cap_lobby?post=505284"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=505284"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=505284"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=505284"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=505284"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=505284"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=505284"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=505284"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=505284"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=505284"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=505284"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}