{"id":505281,"date":"2024-01-30T17:04:23","date_gmt":"2024-01-31T01:04:23","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%ed%81%b4%eb%9d%bc%ec%9a%b0%eb%93%9c-%ec%95%84%ed%82%a4%ed%85%8d%ec%b2%98-%eb%b0%8f-%ec%98%a4%ed%94%88-%ed%94%8c%eb%9e%ab%ed%8f%bc"},"modified":"2025-09-29T16:58:25","modified_gmt":"2025-09-29T23:58:25","slug":"cloud-architecture-and-open-platform","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/cloud-architecture-and-open-platform","title":{"rendered":"\ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98 \ubc0f \uc624\ud508 \ud50c\ub7ab\ud3fc"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\">Genesys Cloud<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\uc640 \uc624\ud508 CX \ud50c\ub7ab\ud3fc<\/h1>\n<p class=\"text-22\">\uae30\uc220 \uc2a4\ud0dd\uc744 \ud604\ub300\ud654\ud558\uc5ec \ud601\uc2e0\uc744 \uac00\uc18d\ud654\ud558\uace0, \uc548\uc804\ud558\uace0 \uc548\uc815\uc801\uc778 \uc6b4\uc601\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0&#8243;][vc_single_image image=&#8221;568550&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221; el_class=&#8221;shadow-ad&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc904\uc5b4\ub4e0 IT \ubcf5\uc7a1\uc131, \uc808\uac10\ub41c \ube44\uc6a9<\/h2>\n<p>\ubcf5\uc7a1\ud55c \uae30\uc220 \uc2a4\ud0dd\uc73c\ub85c \ube60\ub974\uac8c \ubc1c\uc804\ud558\ub294 AI \uae30\ubc18 \ub514\uc9c0\ud138 \ud658\uacbd\uc744 \ud5e4\uccd0\ub098\uac00\ub294 \uac83\uc740 \uace0\uac1d\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \ud070 \ub3c4\uc804\uc774 \ub429\ub2c8\ub2e4. \uae30\uc874\uc758 \uc628\ud504\ub808\ubbf8\uc2a4 \ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \uc5f0\uacb0\ub41c \ud074\ub77c\uc6b0\ub4dc \uace0\uac1d \uacbd\ud5d8(CX) \ud50c\ub7ab\ud3fc\uc740 \uc131\uc7a5\uacfc \ud6a8\uc728\uc131\uc744 \uc800\ud574\ud569\ub2c8\ub2e4. Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uad00\ub9ac\uc640 \uc720\uc9c0\ubcf4\uc218\ub97c \uac04\uc18c\ud654\ud558\uace0, \uae30\uc220 \ubd80\ub2f4\uc744 \ucd5c\uc18c\ud654\ud558\uba70, \ud300\uc774 \ubcc0\ud654\ud558\ub294 \uc2dc\uc7a5\uacfc \uacbd\uc7c1\uc5d0\uc11c \uc55e\uc11c \ub098\uac08 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud1b5\ud569\ub41c \ud604\ub300 \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98 \uad6c\ucd95<\/h3>\n<p>\uc5f0\uacb0\ub41c \uacbd\ud5d8\uc744 \uc0dd\uc131\ud558\uba74\uc11c \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud569\ud558\uace0 \uae30\uc220 \ubd80\ucc44\ub97c \uc904\uc774\uc138\uc694. \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc744 \uae30\ubc18\uc73c\ub85c \ud558\ub294 Genesys Cloud\ub294 \ucd5c\ub300 \uac00\ub3d9 \uc2dc\uac04\uc744 \ubcf4\uc7a5\ud558\uba70, \ucd5c\ub300 100% \ud06c\ub808\ub527 \ubcf4\uc7a5\uc758 SLA\ub85c \uc9c0\uc6d0\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc18d\ub3c4\uc640 \ud655\uc7a5\uc131\uc5d0 \uae30\ubc18\ud55c \ud601\uc2e0<\/h3>\n<p>\uae30\uc5c5 \uace0\uc720\uc758 \uc0ac\uc6a9 \uc0ac\ub840\uc5d0 \ub9de\uac8c \ucee8\ud0dd\uc13c\ud130 \ubc0f \uae30\ud0c0 \uc694\uc18c\ub97c \uad6c\uc131\ud558\uc138\uc694. \uc8fc\uac04 \uc81c\uacf5\ub418\ub294 \uae30\ub2a5 \ub9b4\ub9ac\uc2a4, \ud134\ud0a4 \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4 \uc571 \ubc0f \uc218\ucc9c \uac1c\uc758 API\ub97c \ud1b5\ud574 \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \uae30\ub300\uc640 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c\uc5d0 \uc2e0\uc18d\ud788 \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uae00\ub85c\ubc8c \uc785\uc9c0 \ubc0f \uac15\ub825\ud55c \ud604\uc9c0 \uc601\ud5a5\ub825 \ud655\ubcf4<\/h3>\n<p>\ubcf4\uc548\uc744 \uac16\ucd98 \uc548\uc804\ud55c \uc0c1\uc2dc \uc6b4\uc601\uc73c\ub85c \uc804 \uc138\uacc4 \uc5b4\ub514\uc11c\ub4e0 \ube0c\ub79c\ub4dc \uc2e0\ub8b0\ub97c \uc313\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc804 \uc138\uacc4\uc801\uc73c\ub85c \ubd84\uc0b0\ub41c \ud575\uc2ec \ubc0f \uc704\uc131 \ub9ac\uc804 \ub124\ud2b8\uc6cc\ud06c\ub97c \ud1b5\ud574 105\uac1c \uc774\uc0c1\uc758 \uad6d\uac00\uc5d0\uc11c \uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud560 \uc218 \uc788\uc73c\uba70, \uc911\uc559 \uc9d1\uc911\uc2dd \uad00\ub9ac \ubc0f \uc81c\uc5b4\uac00 \uac00\ub2a5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-2&#8243;]<\/p>\n<h2>\uac1c\ubc29\ud615 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130\uc758 \ubbf8\ub798\ub97c \ub300\ube44\ud558\uc138\uc694<\/h2>\n<p>\ub2e8\uc77c AI \uae30\ubc18\uc73c\ub85c \uc124\uacc4\ub41c Genesys Cloud\ub294 \ub2e4\ub978 \uc194\ub8e8\uc158\uc5d0 \ube44\ud574 \ubcf8\uc9c8\uc801\uc73c\ub85c \ub354 \ubbfc\ucca9\ud558\uace0 \uc548\uc804\ud558\uba70 \uc804 \uc138\uacc4\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \ub6f0\uc5b4\ub09c \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0 \ucd1d \uc18c\uc720 \ube44\uc6a9\uc744 \uc808\uac10\ud569\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\uc804\uccb4 \uae30\ub2a5 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; ri_scrollable=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  goal-one\" href=\"\/ko-kr\/capabilities\/cloud-architecture\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">SaaS \uc544\ud0a4\ud14d\ucc98<\/h3>\n<p>\ub2e8\uc77c \ucf54\ub4dc\ubca0\uc774\uc2a4\uc5d0 \ud1b5\ud569\ub41c \uc0ac\uc804 \ud1b5\ud569 \ubc0f AI \uc900\ube44\ub41c \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \uae30\uc220 \ubd80\ub2f4\uc744 \ucd5c\uc18c\ud654\ud558\uace0 \uac00\uc6a9\uc131\uc744 \ucd5c\ub300\ud654\ud558\uc138\uc694.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-lg vc_hidden-md vc_hidden-sm vc_hidden-xs&#8221;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/cloud-platform\" target=\"_blank\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc9c0\uc18d\uc801\uc778 \ud601\uc2e0<\/h3>\n<p>\ub9e4\uc8fc \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \ud65c\uc131\ud654\ud558\ub294 \uc635\uc158\uc744 \ud1b5\ud574 \uc9c4\ud654\ud558\ub294 \uc2dc\uc7a5 \ubcc0\ud654\uc640 \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \ubc0f \uacbd\uc7c1\uc5d0\uc11c \uc55e\uc11c\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  goal-three\" href=\"\/ko-kr\/capabilities\/security-and-compliance\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uac71\uc815 \uc5c6\ub294 \ubcf4\uc548 \ubc0f \uaddc\uc815 \uc900\uc218<\/h3>\n<p>\uc6b4\uc601 \uc704\uce58\uc5d0 \uad00\uacc4\uc5c6\uc774 \uace0\uac1d\uc758 \ub370\uc774\ud130\uc640 \uc2e0\ub8b0\ub97c \uc548\uc804\ud558\uac8c \ubcf4\ud638\ud558\uace0 \uaddc\uc815\uc744 \uc900\uc218\ud558\ubbc0\ub85c \uc5b8\uc81c\ub098 \uc548\uc2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  goal-four\" href=\"\/capabilities\/journey-data-management\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ud1b5\ud569 \ub370\uc774\ud130<\/h3>\n<p>\ubaa8\ub4e0 \ub300\ud654\ub098 \uc18c\uc2a4\uc758 \ub370\uc774\ud130\ub97c \uae30\ubcf8 AI \uc11c\ube44\uc2a4\uc640 \uacb0\ud569\ud558\uc5ec \uc804\uccb4 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc758 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uacfc \uc790\ub3d9\ud654\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc9c0\uc6d0\ud558\uc138\uc694.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  goal-five\" href=\"\/ko-kr\/capabilities\/integrations-apps\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc571 \ubc0f \ud1b5\ud569<\/h3>\n<p>\uba87 \ubc88\uc758 \ud074\ub9ad\ub9cc\uc73c\ub85c, \uc0ac\uc804 \uad6c\ucd95\ub41c \uae30\ub2a5\uc740 \ubb3c\ub860 \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\uc5d0\uc11c \uc81c\uacf5\ud558\ub294 \ucee4\ub125\ud130\ub97c \uc774\uc6a9\ud574 \uac00\uce58\ub97c \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  goal-six\" href=\"\/ko-kr\/capabilities\/global-availability\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uae00\ub85c\ubc8c \uc785\uc9c0 \ubc0f \uc720\uc5f0\uc131<\/h3>\n<p>\ub300\uaddc\ubaa8 \uc11c\ube44\uc2a4 \ucee4\ubc84\ub9ac\uc9c0\ub97c \ud1b5\ud574 \uc6d0\ud558\ub294 \uacf3 \uc5b4\ub514\uc11c\ub4e0 \ube44\uc988\ub2c8\uc2a4 \uc785\uc9c0\ub97c \uac15\ud654\ud558\uace0 \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  goal-seven\" href=\"https:\/\/help.genesys.cloud\/articles\/about-architect\/\" target=\"_blank\" rel=\"noopener\" ><div class=\"card-body\"><h3 class=\"h5\">\ub178\ucf54\ub4dc \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h3>\n<p>\ube44\uc988\ub2c8\uc2a4\uc640 IT \uc870\uc9c1\uc758 \uc9c0\uc2dd\uc744 \uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc758 \ubaa8\ub4e0 \uc694\uc18c\uc5d0 \uc2e0\uc18d\ud788 \uc804\ub2ec\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  goal-eight\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/development\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uac1c\ubc1c\uc790\ub97c \uc704\ud55c \ucd5c\uc801\uc758 \ud658\uacbd<\/h3>\n<p>\uc2dc\uc7a5\uc5d0 \ube60\ub978 \ud601\uc2e0\uc744 \uac00\uc838\uc624\ub3c4\ub85d \uc124\uacc4\ub41c API \uc6b0\uc120\uc758 \uac1c\ubc29\ud615 \ud50c\ub7ab\ud3fc\uacfc \ucd5c\uc2e0 \uac1c\ubc1c\uc790 \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc804\ub7b5\uc801 \uac00\uce58\ub97c \ubb34\ud55c\ud788 \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  goal-nine\" href=\"\/ko-kr\/campaign\/genesys-cloud-guided-tour\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc911\uc559 \uc9d1\uc911\uc2dd \uad00\ub9ac \ubc0f \uc81c\uc5b4<\/h3>\n<p>\ub2e8\uc77c \uc704\uce58\uc5d0\uc11c \ud55c \ubc88\uc758 \ub85c\uadf8\uc778\uc73c\ub85c \uaddc\ubaa8, \uc704\uce58, \uc6b4\uc601 \ubaa8\ub378 \uc5d0 \uad00\uacc4\uc5c6\uc774 \uc77c\uad00\ub418\uace0 \ud655\uc7a5 \uac00\ub2a5\ud55c \uc6b4\uc601 \ubc0f \uac00\ub4dc\ub808\uc77c\uc744 \uc720\uc9c0\ud558\uba70 \ubc30\ud3ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1733964760912{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row el_class=&#8221;form-card&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-start \"  href=\"\/ko-kr\/resources\/contact-center-buyers-guide\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-content col-md-8\"><div class=\"content-container\"><h2>2026 AI \ubc0f CX \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h2>\n<p>AI \uae30\ubc18 \uae30\uc220\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\ub294 \ubc29\ubc95\uc744 \uc0b4\ud3b4\ubcf4\uc138\uc694<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\uc9c0\uae08 \ub2e4\uc6b4\ub85c\ub4dc<\/div><\/div><\/div><div class=\"col-image col-md-4 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset\"><img decoding=\"async\" width=\"508\" height=\"474\" src=\"https:\/\/www.genesys.com\/media\/buyers-guide-2025.jpg\" alt=\"\" class=\"\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1733964760912{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ubb34\ud55c\ud55c \uac00\ub2a5\uc131\uc744 \uac00\uc9c4 \ub2e8\uc77c \ud50c\ub7ab\ud3fc<\/h2>\n<p>Genesys Cloud\ub294 \ud558\ub098\uc758 \ucf54\ub4dc\ubca0\uc774\uc2a4\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uacfc \uc778\ub825 \ucc38\uc5ec \uad00\ub9ac\ub97c \uc704\ud55c \uc0ac\uc804 \ud1b5\ud569\ub41c \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ud1b5\ud569\ub41c SaaS \uc544\ud0a4\ud14d\ucc98\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uad11\ubc94\uc704\ud55c \ud1b5\ud569\uacfc \uac1c\ubc29\ud615 API, \ud48d\ubd80\ud55c \uac1c\ubc1c\uc790 \ub3c4\uad6c, \uae30\ubcf8 \uc778\uacf5\uc9c0\ub2a5\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uc5d0\uac8c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;568549&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5 font-weight-bold\">\ubaa8\ub4e0 \uacbd\ud5d8\uc758 \ubaa8\ub4e0 \ub2e8\uacc4 \uc870\uc728<\/h3>\n<p>\uc0c1\ub2f4\uc0ac\uac00 \ub370\uc774\ud130, \uc2dc\uc2a4\ud15c, \uadf8\ub9ac\uace0 \ubd07\uacfc \ucc44\ub110 \ub4f1\uc758 \uae30\ub2a5\uc744 \ud55c\uacf3\uc5d0\uc11c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucf54\ub529\uc740 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. IT\uc640 \ube44\uc988\ub2c8\uc2a4 \ud30c\ud2b8\ub108\ub294 \ub3d9\uc77c\ud55c \uc9c1\uad00\uc801\uc778 \ub4dc\ub798\uadf8 \uc564 \ub4dc\ub86d \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud574 \ucd5c\uc801\uc758 \uc2dc\uc810\uc5d0 \uacbd\ud5d8\uc774 \uc81c\uacf5\ub418\ub3c4\ub85d \ub2e8\uc21c\ud55c \uacbd\ud5d8\uc740 \ubb3c\ub860 \ubcf5\uc7a1\ud55c \uacbd\ud5d8\uae4c\uc9c0 \ud568\uaed8 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;568552&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5 font-weight-bold\">CX \uae30\uc220 \uc5d0\ucf54\uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0\uc11c \ub2e8\uc808 \uc81c\uac70<\/h3>\n<p>\ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub824\uba74 \uc870\uc9c1 \uc804\uccb4\uc5d0 \ub370\uc774\ud130\uc640 \ubaa9\uc801, \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \uc804\ub2ec\ud558\ub294 \uc790\uc720\ub85c\uc6b4 \ub370\uc774\ud130 \ud50c\ub85c\uc6b0 \uc544\ud0a4\ud14d\ucc98\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. Genesys Cloud\ub294 \ub370\uc774\ud130\ub97c \ub2e4\ub978 \uc2dc\uc2a4\ud15c\uacfc \uc27d\uac8c \ud1b5\ud569 \ubc0f \uad50\ud658\ud560 \uc218 \uc788\ub3c4\ub85d \ub2e4\uc591\ud55c \uac1c\ubc29\ud615 API, \uac04\ub2e8\ud55c \ud1b5\ud569 \ubc29\ubc95, \uadf8\ub9ac\uace0 \uc0ac\uc804 \uad6c\ucd95\ub41c \uc194\ub8e8\uc158 \ubc0f \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc758 \uad11\ubc94\uc704\ud55c \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;568551&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5 font-weight-bold\">\ud55c \uacf3\uc5d0\uc11c \uad00\ub9ac<\/h3>\n<p>\uc804 \uc138\uacc4 \uc9c1\uc6d0\ub4e4\uc774 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub4e0 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc5ed\ud560\uacfc \uad8c\ud55c\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ubcf4\uc548\uacfc \ubcf5\uc6d0\ub825 \ub610\ud55c \uc81c\uacf5\ud569\ub2c8\ub2e4. Genesys Cloud\ub97c \uc0ac\uc6a9\ud558\uba74 \uc9c1\uc6d0\uc758 \uc5c5\ubb34\ub294 \ubb3c\ub860, \ucc44\uc6a9 \uae09\uc99d \ubc0f \uc6b4\uc601 \ubcc0\ud654\uc5d0 \ub530\ub77c \uc27d\uac8c \ud655\uc7a5\ud558\uace0 \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0 \uc788\uc744\uae4c\uc694?<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/customer-stories\" target=\"\" rel=\"\">\uc804\uccb4 \uc0ac\ub840 \uc77d\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout single-customer\" data-current-active=\"0\" data-layout=\"default\" data-count=\"1\"><div class=\"carousel-main-row\"><div class=\"carousel-content-col\"><div class=\"customer-content active\" data-href=\"341349\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/round-room\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Roundroomhero\" src=\"https:\/\/www.genesys.com\/media\/RoundRoomhero.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><img decoding=\"async\" class=\"company-logo\" alt=\"Roundroomx250\" src=\"https:\/\/www.genesys.com\/media\/RoundRoomx250.png\"  width=\"250\" height=\"32\"><p class=\"quote-content mb-2 quote-size-xl\">\u201cGenesys Cloud \ub355\ubd84\uc5d0 \ud55c \uac00\uc9c0 \uc791\uc5c5\uc744 \uc218\ud589\ud558\uae30 \uc704\ud574 \uc138 \uac00\uc9c0 \ub610\ub294 \ub124 \uac00\uc9c0 \uc2dc\uc2a4\ud15c\uc774 \ub354 \uc774\uc0c1 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uc0dd\uc0b0\uc131\uc774 35% \ud5a5\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Ryan Ervin<\/p><p class=\"customer-title\">Senior Director, Customers for Life, TCC Round Room<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=&#8221;visible&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741833113583{padding-top: 5.556rem !important;padding-bottom: 6.111rem !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;reset-mt&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0 \uc788\uc5c8\uc744\uae4c\uc694?<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"\/podcast\/series\/tech-talks-in-twenty\/s3-ep-1-the-key-to-retaining-top-cx-development-talent\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:120px;\"><h3 class=\"text-center mb-0\">OVO Energy<\/h3><\/div><div class=\"card-body\"><p class=\"text-24\">&#8220;Genesys Cloud\ub97c \uc120\ud0dd\ud55c \uc774\uc720\ub294 \ub2e4\uc591\ud55c \uae30\ub2a5\uc744 \uac16\ucd94\uace0 \uc788\uc73c\uba74\uc11c\ub3c4 \uac1c\ubc1c\uc790 \uce5c\ud654\uc801\uc774\ub77c\uace0 \uc0dd\uac01\ud588\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ub6f0\uc5b4\ub09c API \uc138\ud2b8\ub97c \ud1b5\ud574 \uc591\ucabd\uc758 \uc7a5\uc810\uc744 \ubaa8\ub450 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.&#8221;<\/p>\n<p>&#8211; Richard Tucker, \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc5d4\uc9c0\ub2c8\uc5b4\ub9c1 \ucc45\uc784\uc790, OVO \uc5d0\ub108\uc9c0<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\ud31f\uce90\uc2a4\ud2b8 \ub4e3\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"\/customer-stories\/round-room\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:120px;\"><img decoding=\"async\" style=\"max-width:200px;\"width=\"300\" height=\"38\" src=\"https:\/\/www.genesys.com\/media\/RoundRoomx300.png\" alt=\"RoundRoomx300\" ><\/div><div class=\"card-body\"><p class=\"text-24\">&#8220;Genesys Cloud \ub355\ubd84\uc5d0 \uc774\uc81c \ud558\ub098\uc758 \uc791\uc5c5\uc744 \uc704\ud574 \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc774 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc, \uc0dd\uc0b0\uc131\uc774 35% \ud5a5\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4.&#8221;<\/p>\n<p>&#8211; Ryan Ervin, \uace0\uac1d \ub2f4\ub2f9 \uc218\uc11d \uc774\uc0ac, TCC Round Room<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc0ac\ub840 \uc77d\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc5c5\uacc4 \ucd5c\uace0 CX \ud074\ub77c\uc6b0\ub4dc \ud50c\ub7ab\ud3fc\uc744 \uc0b4\ud3b4\ubcf4\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/resources\" target=\"\" rel=\"\">\ub9ac\uc18c\uc2a4 \ubc14\ub85c\uac00\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/cloud-architecture\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset default-thumb\"><img decoding=\"async\" class=\"rounded\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">\uae30\ub2a5<\/p><h3 class=\"item-title\">\ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98<\/h3><p class=\"brief-desc text-20 mb-0\">\ub2e8\uc77c \ucf54\ub4dc\ubca0\uc774\uc2a4\uc5d0 \uc548\uc815\uc801\uc73c\ub85c \uad6c\ucd95\ub41c \ud3ec\uad04\uc801\uc778 \uc0ac\uc804 \ud1b5\ud569 \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4 \uc138\ud2b8\ub85c \uae30\uc220 \uc124\uce58 \uacf5\uac04\uc744 \ucd5c\uc18c\ud654\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumbnail-gartner_ccass_2025.png\" height=\"528\" width=\"824\" alt=\"Resource thumbnail gartner ccass 2025\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\ubcf4\uace0\uc11c<\/p><h3 class=\"item-title h6\">Genesys Cloud \ud50c\ub7ab\ud3fc \uac1c\uc694<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/genesys-cloud-cx-architecture-and-open-platform\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/Genesys-Cloud-CX-product-overview-thumbnail.png\" height=\"480\" width=\"880\" alt=\"Genesys cloud cx product overview thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Product overview<\/p><h3 class=\"item-title h6\">Genesys Cloud \uc544\ud0a4\ud14d\ucc98 \ubc0f \uc624\ud508 \ud50c\ub7ab\ud3fc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/webinars\/aicc-evolving-with-generative-ai\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2024copilot-webinar-825x530-1.png\" height=\"1080\" width=\"1920\" alt=\"2024 copilot webinar kr 825&#215;530\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">\uc0dd\uc131\ud615 AI\ub85c \ud55c\ub2e8\uacc4 \uc9c4\ud654\ud558\ub294 AICC: \uace0\uac1d \uacbd\ud5d8\uacfc \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uc744 \ub3d9\uc2dc\uc5d0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741334671940{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>Genesys Cloud\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83\uc744 \ud655\uc778\ud574\ubcf4\uc138\uc694<\/h3>\n<p>Genesys Cloud \ud50c\ub7ab\ud3fc\uc740 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc758 \ud45c\uc900\uc744 \uc815\ub9bd\ud558\uba70 \ucee8\ud0dd\uc13c\ud130 \uc5c5\uacc4\ub97c \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc74c\uc131 \ucc44\ub110\uacfc \ub514\uc9c0\ud138 \ucc44\ub110\uc758 \uc6d0\ud65c\ud55c \ud1b5\ud569\uc744 \ud1b5\ud574 \uc2e4\uc2dc\uac04 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uc704\ud55c \uac15\ub825\ud55c \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \uc9c0\uc6d0 \ubc0f \uc0c1\ub2f4\uc0ac\uc758 \ud6a8\uc728\uc131\uc744 \ub192\uc785\ub2c8\ub2e4. \uace0\uae09 \ub370\uc774\ud130 \uc218\uc9d1 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uba74 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0\uc11c \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc73c\uba70, \uc774\ub294 \uae30\uc5c5\uc758 \uc131\uacfc \uac1c\uc120\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \ub370\ubaa8\ub97c \uc694\uccad\ud558\uc5ec Genesys Cloud\uac00 \uadc0\uc0ac\uc5d0 \uc5b4\ub5a4 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc744\uc9c0 \uc0b4\ud3b4\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/505281\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/505281\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"505281\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uc694\uccad\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uc694\uccad\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<h3>\uad00\uc2ec \uac00\uc838 \uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/h3>\n<p>\uadc0\ud558\uc758 \uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c1\uc811 \uc5f0\ub77d \ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc5d0\uc11c \uac1c\ubc29\ud615 \ud50c\ub7ab\ud3fc\uacfc \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\ub294 \uc5b4\ub5a4 \uc774\uc810\uc774 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uac1c\ubc29\ud615 API \ubc0f \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4\ub85c \uad6c\ucd95\ub41c \ud074\ub77c\uc6b0\ub4dc \ub124\uc774\ud2f0\ube0c \ud50c\ub7ab\ud3fc\uc740 \ucee8\ud0dd\uc13c\ud130\uc5d0 \ud0c1\uc6d4\ud55c \ud655\uc7a5\uc131\uacfc \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud558\uace0 IT \ubcf5\uc7a1\uc131\uc744 \uc904\uc5ec\uc90d\ub2c8\ub2e4. \uc544\ud0a4\ud14d\ucc98\ub294 \ud6a8\uc728\uc801\uc778 \ube44\uc6a9 \uad00\ub9ac, \uace0\uac00\uc6a9\uc131, \uc2e0\uc18d\ud55c \ud601\uc2e0\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \uad81\uadf9\uc801\uc73c\ub85c \uc6d0\ud65c\ud558\uace0, \uc801\uc751\ub825\uc774 \ub6f0\uc5b4\ub098\uba70, \ubbf8\ub798\uc5d0 \ub300\ube44\ud55c \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uac15\ud654\ud558\uba70 \ub354 \ud070 \ub0b4\uc77c\ub85c \ub098\uc544\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">CRM \uc2dc\uc2a4\ud15c\uacfc \ube44\uad50\ud588\uc744 \ub54c CX \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>CX\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc758\ubbf8\ud558\uba70, \uace0\uac1d\uc774\ub098 \uc7a0\uc7ac \uace0\uac1d\uacfc \ube0c\ub79c\ub4dc \uac04\uc758 \uc0c1\ud638\uc791\uc6a9 \ud488\uc9c8\uc744 \uac00\ub9ac\ud0b5\ub2c8\ub2e4. CRM\uc740 \uace0\uac1d \uad00\uacc4 \uad00\ub9ac \uc194\ub8e8\uc158\uc73c\ub85c, \uac1c\ubcc4 \uace0\uac1d\uc5d0 \ub300\ud55c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0 \uad00\ub9ac\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uacbd\ud5d8 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 CRM \uc2dc\uc2a4\ud15c\uc758 \uc815\ubcf4\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294\ub370 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, CRM \uc2dc\uc2a4\ud15c\uc758 \ub370\uc774\ud130\ub294 \uacbd\ud5d8\uc744 \uac1c\uc778\ud654\ud558\uac70\ub098 \uc804\ubc18\uc801\uc778 \uace0\uac1d \uc5ec\uc815\uc744 \uac1c\uc120\ud558\ub294 \ub370 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uace0\uac1d \ud53c\ub4dc\ubc31\uc744 \uc218\uc9d1\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc138\uacc4 \ucd5c\uace0\uc758 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc778 Genesys Cloud\ub294 \uace0\uac1d \uacbd\ud5d8, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \ubc0f \uad00\ub828 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601\uc744 \ud1b5\ud569\ud558\ub294 \uad11\ubc94\uc704\ud55c \ub3c4\uad6c\uc640 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. Genesys Cloud\ub294 \uc0ac\uc804 \ud1b5\ud569\ub41c \ub9c8\uc774\ud06c\ub85c\uc11c\ube44\uc2a4, \ub124\uc774\ud2f0\ube0c AI \uae30\ub2a5, \ud0c0\uc0ac \ud1b5\ud569 \ub4f1 \ud3ec\uad04\uc801\uc778 \uc138\ud2b8\ub97c \uc81c\uacf5\ud558\ubbc0\ub85c \uc5ec\ub7ec \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud\ub294 IT \ubcf5\uc7a1\uc131\uc744 \uc904\uc5ec\uc90d\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud\ub294 \uae30\uc220 \uc2a4\ud0dd\uc744 \ud604\ub300\ud654\ud558\uace0, \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud569\ud558\uace0, \uae30\uc220 \ubd80\ucc44\ub97c \uc904\uc785\ub2c8\ub2e4. \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud558\uc5ec \ub370\uc774\ud130 \uc0ac\uc77c\ub85c\ub97c \uc81c\uac70\ud558\uace0, \ub2e4\ub978 \uc2dc\uc2a4\ud15c\uacfc \uc27d\uac8c \ud1b5\ud569\ud560 \uc218 \uc788\uc73c\uba70, \uad00\ub9ac \ubc0f \uc720\uc9c0 \ubcf4\uc218\uac00 \uc26c\uc6cc\uc9d1\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae30\uc5c5\uc740 \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \uc2e0\uc18d\ud788 \ub300\uc751\ud558\uace0 \uc804\uccb4 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud\ub97c \uc804 \uc138\uacc4\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uadf8\ub807\uc2b5\ub2c8\ub2e4. Genesys Cloud\ub294 \uc804 \uc138\uacc4\uc801\uc73c\ub85c \ubcf4\uc548\uc744 \uac16\ucd98 \uc548\uc804\ud55c \uc0c1\uc2dc \uc6b4\uc601\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \uc804 \uc138\uacc4\uc5d0 \ubd84\uc0b0\ub41c \ud575\uc2ec \ubc0f \uc704\uc131 \ub9ac\uc804 \ub124\ud2b8\uc6cc\ud06c\ub97c \ud1b5\ud574 105\uac1c \uc774\uc0c1\uc758 \uad6d\uac00\uc5d0\uc11c \uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae00\ub85c\ubc8c \ucee4\ubc84\ub9ac\uc9c0\ub97c \ud1b5\ud574 \uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\uac00 \uc5b4\ub514\uc5d0\uc11c \uc6b4\uc601\ub418\ub4e0 \uc77c\uad00\ub41c \ube0c\ub79c\ub4dc \uacbd\ud5d8\uacfc \uc2e0\ub8b0\ub97c \uc804\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud\ub294 \uace0\uac1d \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0 \uc5b4\ub5a4 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud\ub294 \ucf54\ub529 \uc5c6\uc774\ub3c4 \ub370\uc774\ud130, \uc2dc\uc2a4\ud15c, \ubd07, \ucc44\ub110, \uc0c1\ub2f4\uc0ac\ub97c \uc911\uc559 \uc9d1\uc911\uc2dd\uc73c\ub85c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. IT\uc640 \ube44\uc988\ub2c8\uc2a4 \ud30c\ud2b8\ub108\ub294 \uc9c1\uad00\uc801\uc778 \ub4dc\ub798\uadf8 \uc564 \ub4dc\ub86d \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \ub2e8\uc21c\ud55c \uacbd\ud5d8\uc740 \ubb3c\ub860 \ubcf5\uc7a1\ud55c \uacbd\ud5d8\uae4c\uc9c0 \ud568\uaed8 \uad6c\ucd95\ud560 \uc218 \uc788\uc73c\uba70, \uace0\uac1d\uc740 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud574 \ucd5c\uc801\uc758 \uc11c\ube44\uc2a4\ub97c \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud\ub294 \uc5b4\ub5a4 \ud1b5\ud569 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud\ub294 \uac1c\ubc29\ud615 API, \uac04\ub2e8\ud55c \ud1b5\ud569 \ubc29\ubc95, \uadf8\ub9ac\uace0 \uc0ac\uc804 \uad6c\ucd95 \uc194\ub8e8\uc158 \ubc0f \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc758 \uad11\ubc94\uc704\ud55c \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 Genesys Cloud\uc640 \ub2e4\ub978 \uc2dc\uc2a4\ud15c \uac04\uc5d0 \uc6d0\ud65c\ud55c \ub370\uc774\ud130 \uad50\ud658\uc774 \uac00\ub2a5\ud574\uc9c0\ubbc0\ub85c \uae30\uc5c5\uc740 \uc751\uc9d1\ub825 \uc788\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI\uac00 Genesys Cloud\uc758 \uae30\ub2a5\uc744 \uc5b4\ub5bb\uac8c \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud\ub294 \ub124\uc774\ud2f0\ube0c AI \uae30\ub2a5\uc744 \ud1b5\ud569\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uc744 \uc704\ud55c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c \ub2e4\uc591\ud55c \uc778\ud130\ub799\uc158\uc5d0\uc11c \ube44\ub86f\ub418\ub294 AI \uc9c0\uc6d0 \ub370\uc774\ud130\ub97c \ud1b5\ud574 \uc804\uccb4 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc5d0 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc790\ub3d9\ud654\ub97c \uc54c\ub9bd\ub2c8\ub2e4. \uc774\ub7ec\ud55c AI \uae30\ub2a5\uc740 \u200cGenesys Cloud\uc758 \uc120\ub3c4\uc801\uc778 CX \ubc0f WEM \uc194\ub8e8\uc158\uc744 \ub4b7\ubc1b\uce68\ud558\ub294 \uac15\ub825\ud55c \uc5d4\uc9c4\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;] \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\uc640 \uc624\ud508 CX \ud50c\ub7ab\ud3fc \uae30\uc220 \uc2a4\ud0dd\uc744 \ud604\ub300\ud654\ud558\uc5ec \ud601\uc2e0\uc744 \uac00\uc18d\ud654\ud558\uace0, \uc548\uc804\ud558\uace0 \uc548\uc815\uc801\uc778 \uc6b4\uc601\uc744 \ubcf4\uc7a5\ud569\ub2c8\ub2e4. [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0&#8243;][vc_single_image image=&#8221;568550&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221; el_class=&#8221;shadow-ad&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] \uc904\uc5b4\ub4e0 IT \ubcf5\uc7a1\uc131, \uc808\uac10\ub41c \ube44\uc6a9 \ubcf5\uc7a1\ud55c \uae30\uc220 \uc2a4\ud0dd\uc73c\ub85c \ube60\ub974\uac8c \ubc1c\uc804\ud558\ub294 AI \uae30\ubc18 \ub514\uc9c0\ud138 [&hellip;]<\/p>\n","protected":false},"author":692,"featured_media":0,"template":"","tax_cap_lobby":[18396],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-505281","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-18396"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/505281","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/692"}],"version-history":[{"count":20,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/505281\/revisions"}],"predecessor-version":[{"id":596226,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/505281\/revisions\/596226"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=505281"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_cap_lobby?post=505281"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=505281"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=505281"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=505281"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=505281"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=505281"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=505281"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=505281"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=505281"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=505281"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=505281"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}