{"id":480714,"date":"2019-02-08T12:01:47","date_gmt":"2019-02-08T20:01:47","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/ivr"},"modified":"2026-03-30T10:38:45","modified_gmt":"2026-03-30T17:38:45","slug":"interactive-voice-response-ivr","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/interactive-voice-response-ivr","title":{"rendered":"IVR"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1715626476823{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;no-shadow&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/genesys-cloud\">Genesys Cloud CX<\/a><\/div><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/capabilities\/call-center-software\">Contact center software<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_single_image image=&#8221;564153&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5 \uc2dc\uc2a4\ud15c<\/h1>\n<p class=\"text-22\">IVR \uc194\ub8e8\uc158\uacfc \uace0\uac1d \uc140\ud504\uc11c\ube44\uc2a4\ub85c \uc0c1\ud638\uc791\uc6a9\uc744 \ub2e8\uc21c\ud654\ud558\uc138\uc694.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/ko-kr\/campaign\/request-a-demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad\ud558\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450\ub97c \uc704\ud55c \ud3b8\ub9ac\ud55c \uacbd\ud5d8<\/h2>\n<p>\uc2a4\ub9c8\ud2b8\ud55c \ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5(IVR) \uae30\ub2a5\uc73c\ub85c \uace0\uac1d \uc5ec\uc815\uc744 \uac04\ud3b8\ud558\uac8c \ub9cc\ub4dc\uc138\uc694. \uc0c1\ub2f4\uc0ac\uc758 \ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \ub35c\uc5b4\uc8fc\uace0, \uace0\uac1d\uc740 \uc5b8\uc81c\ub4e0 \ud3b8\ub9ac\ud558\uac8c \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc5b8\uc81c\ub4e0\uc9c0 \uace0\uac1d \uc5f0\uacb0<\/h3>\n<p>\ud074\ub77c\uc6b0\ub4dc IVR \uc194\ub8e8\uc158\uc73c\ub85c \uace0\uac1d\uc740 \uc6d0\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uc6d0\ud558\ub294 \uc2dc\uac04\uc5d0 \ubb38\uc758\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ud56d\uc0c1 \uac1c\uc778\ud654\ub41c \uc9c0\uc6d0\uc744 \ubc1b\uac8c \ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc0c1\ub2f4\uc0ac \uc5c5\ubb34 \ubd80\ud558 \uac10\uc18c<\/h3>\n<p>\uc77c\uc0c1\uc801\uc778 \uc694\uccad\uc744 \uc790\ub3d9\ud654\ud558\ubbc0\ub85c \uc0c1\ub2f4\uc0ac\ub294 \uac00\uc7a5 \uc911\uc694\ud55c \uc758\ubbf8 \uc788\ub294 \ub300\ud654\uc5d0 \uc9d1\uc911\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ucee8\ud14d\uc2a4\ud2b8\uc5d0 \uc801\ud569\ud55c \ub300\ud654<\/h3>\n<p>\uc140\ud504\uc11c\ube44\uc2a4\uc5d0\uc11c \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uae4c\uc9c0, \ubaa8\ub4e0 \uc804\ud658\uc774 \ub9e4\ub044\ub7fd\uac8c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \uace0\uac1d\uc740 \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud560 \ud544\uc694\uac00 \uc5c6\uc73c\uba70, \uc0c1\ub2f4\uc0ac\ub294 \uc804\uccb4 \uc0c1\ud669\uc744 \uc644\ubcbd\ud558\uac8c \ud30c\uc545\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_overflow=&#8221;visible&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22565280%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D&#8221; css=&#8221;.vc_custom_1743736402127{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 51.953125%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/multicloud-cx-ivr?theme=glass' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc140\ud504\uc11c\ube44\uc2a4\uc758 \uc218\uace0\ub97c \uc904\uc774\uc138\uc694<\/h2>\n<p>\ud0c1\uc6d4\ud55c \uace0\uac1d \uacbd\ud5d8\uc740 IVR\uc5d0\uc11c \uc0c1\ub2f4\uc0ac\uc5d0 \uc774\ub974\ub294 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \ub2e8\uc21c\ud654\ud558\uace0 \uac1c\uc778\ud654\ud558\ub294 \uac83\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc5d0\uac8c \ubcf4\ub2e4 \ube60\ub974\uace0 \uc120\uc81c\uc801\uc73c\ub85c \uc751\ub2f5\ud558\uace0, \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \uace0\uac1d \uc120\ud638\uc5d0 \ub9de\ucdb0 \ub9de\ucda4\ud654\ud558\uc138\uc694.<br \/>\n[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ub300\ud654\ud615 IVR \uc194\ub8e8\uc158\uc73c\ub85c \uc778\ud130\ub799\uc158 \uac15\ud654<\/h3>\n<p>\uc778\uacf5\uc9c0\ub2a5(AI)\uc744 \ud65c\uc6a9\ud558\uc5ec \uc74c\uc131 \uc778\uc2dd, \ub4c0\uc5bc \ud1a4 \ub2e4\uc8fc\ud30c\uc218 \uc785\ub825, \uc790\uc5f0\uc5b4 \uc774\ud574(NLU)\ub97c \uacb0\ud569\ud558\uc5ec \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uace0 \uc2e0\uc18d\ud558\uac8c \uc751\ub2f5\ud569\ub2c8\ub2e4. \ub9e4\ub044\ub7ec\uc6b4 \ub9e5\ub77d \uc804\ub2ec\uc744 \ud1b5\ud574 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \ube60\ub974\uac8c \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc140\ud504\uc11c\ube44\uc2a4 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9 \ud5a5\uc0c1<\/h3>\n<p>\ub300\ud654 \ub9e5\ub77d\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc720\uc9c0\ud574 \uace0\uac1d \uc9c0\uc6d0 \ud300\uc774 \uc6d0\ud65c\ud558\uac8c \uc5c5\ubb34\ub97c \uc218\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \ud234\uc744 \uc81c\uacf5\ud558\uace0, \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8 \ubaa8\ub450\ub97c \uac1c\uc120\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uac04\ud3b8\ud55c IVR \ubc0f \uc140\ud504\uc11c\ube44\uc2a4 \uc5ec\uc815 \uc124\uacc4<\/h3>\n<p>\uc2dc\uac01\uc801 \ub4dc\ub798\uadf8 \uc564 \ub4dc\ub86d \ube4c\ub354\ub85c \uc140\ud504\uc11c\ube44\uc2a4 \uc5ec\uc815\uc744 \uad6c\uc131, \uc124\uacc4, \uad00\ub9ac\ud569\ub2c8\ub2e4. \uc815\uad50\ud55c \ud234\uc744 \ud1b5\ud574 \uc2e0\uc18d\ud558\uac8c \uace0\uac1d\uc744 \uc2dd\ubcc4\ud558\uace0 \uac1c\uc778\ud654\ub41c \ud574\uacb0\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc0ac\uc804 \uad6c\ucd95\ub41c \uc571 \ud65c\uc6a9<\/h3>\n<p>\ubbf8\ub9ac \uad6c\ucd95\ub41c \ub2e4\uad6d\uc5b4 \uc571\uc744 \uc0ac\uc6a9\ud574 \uc194\ub8e8\uc158\uc744 \uad6c\ucd95\ud569\ub2c8\ub2e4. \uc774 \uc571\uc740 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software\">\ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158<\/a>\uc5d0\uc11c \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4 \ud544\uc694\uc5d0 \ub530\ub77c \uc0c8\ub85c\uc6b4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \ubd07 \uae30\uc220\uc744 \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub54c \ube44\uc988\ub2c8\uc2a4 \ub85c\uc9c1\uc744 \uc7ac\uc124\uacc4\ud560 \ud544\uc694\ub294 \uc5c6\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fresources%2Fstate-of-cx|title:%20%E2%80%9CState%20of%20Customer%20Experience%2C%E2%80%9D%20Genesys%2C%202025&#8243;]<\/p>\n<p class=\"text-60 font-weight-bold\">28%<\/p>\n<p class=\"text-22\">\uc804 \uc138\uacc4 CX \ub9ac\ub354\uc758 28%\uac00 \uc140\ud504\uc11c\ube44\uc2a4 \ud655\ub300\ub97c \ud1b5\ud55c \ud6a8\uc728\uc131 \uac1c\uc120\uc744 \ucd5c\uc6b0\uc120 \uace0\uac1d \uacbd\ud5d8 \uc804\ub7b5\uc73c\ub85c \ubcf4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ubaa8\ub4e0 \uc140\ud504 \uc11c\ube44\uc2a4 \uc0c1\ud638\uc791\uc6a9\uc744 \uac1c\uc778\ud654\ud558\uc138\uc694<\/h2>\n<p>\ub300\ud654\uac00 \uc790\uc5f0\uc2a4\ub7ec\uc6b8\uc218\ub85d \uace0\uac1d\uc740 \uc790\uc2e0\uc774 \uc774\ud574\ubc1b\uace0 \uc874\uc911\ubc1b\ub294\ub2e4\uace0 \ub290\ub08d\ub2c8\ub2e4. Genesys\ub294 \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \uacbd\ud5d8\uc744 \uc804\ub2ec\ud560 \uc218 \uc788\ub3c4\ub85d \uc790\uc5f0\uc5b4 \uc774\ud574(NLU)\uc640 \uc608\uce21 AI \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. IVR\uc740 \uc774\ub7ec\ud55c \uace0\uac1d \uc5ec\uc815\uc758 \uc2dc\uc791\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;bg-cover bg-150-md bg-center bg-norepeat&#8221; css=&#8221;.vc_custom_1740963356468{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;}&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;py-3 px-1 px-lg-3 rounded mt-0&#8243;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d\uc744 \uc704\ud55c \ucd5c\uc2e0 \ud074\ub77c\uc6b0\ub4dc IVR \ubc0f \uc140\ud504\uc11c\ube44\uc2a4 \uc804\ub7b5\uc744 \uad6c\ucd95\ud558\uc138\uc694<\/h2>\n<p>\uace0\uac1d\uc744 \ub204\uad6c\ubcf4\ub2e4 \uc798 \uc544\ub294 \uc0ac\ub78c\uc740 \uadc0\ud558\uc785\ub2c8\ub2e4. Genesys Cloud\u2122 IVR\uc740 \ud750\ub984, \ub77c\uc6b0\ud305, \ud1b5\ud569\uc744 \uc0ac\uc6a9\uc790\uac00 \uc9c1\uc811 \ub9de\ucda4 \uc124\uc815\ud558\uc5ec \uace0\uac1d\uc5d0 \ud544\uc694\ud55c \uc5ec\uc815\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. [\/vc_column_text][\/vc_column][vc_column el_class=&#8221;mt-2&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ub4dc\ub798\uadf8 \uc564 \ub4dc\ub86d \ud750\ub984 \ube4c\ub354<\/h3>\n<p>\uace0\uac1d\uc744 \ub204\uad6c\ubcf4\ub2e4 \uc798 \uc544\ub294 \uc0ac\ub78c\uc740 \uadc0\ud558\uc785\ub2c8\ub2e4. Genesys Cloud\u2122 IVR\uc740 \ud750\ub984, \ub77c\uc6b0\ud305, \ud1b5\ud569\uc744 \uc0ac\uc6a9\uc790\uac00 \uc9c1\uc811 \ub9de\ucda4 \uc124\uc815\ud558\uc5ec \uace0\uac1d\uc5d0 \ud544\uc694\ud55c \uc5ec\uc815\uc744 \uad6c\ucd95\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc634\ub2c8\ucc44\ub110 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0<\/h3>\n<p>\uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \ubaa8\ub450 \uc9c0\uc6d0\ud558\uba70, \uc0c1\ud638\uc791\uc6a9\uc774 \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub85c \uc804\ud658\ub420 \ub54c \ub9e5\ub77d\uacfc \ub300\ud654 \uae30\ub85d\uc744 \uadf8\ub300\ub85c \uc804\ub2ec\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc74c\uc131 \uc11c\ube44\uc2a4 \ud65c\uc131\ud654<\/h3>\n<p>\uba54\ub274\uc5d0 \uc790\ub3d9 \uc74c\uc131 \uc778\uc2dd \uae30\uc220\uc744 \ub3c4\uc785\ud574 \uace0\uac1d\uc774 \uac04\ud3b8\ud558\uac8c \ud0d0\uc0c9\ud558\ub3c4\ub85d \ud558\uc138\uc694. \ub124\uc774\ud2f0\ube0c NLU\uc640 \ud0c0\uc0ac NLU\ub97c \uc0ac\uc6a9\ud558\uba74 \uc815\ud655\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uace0\uac1d \uc2dd\ubcc4<\/h3>\n<p>\uace0\uac1d \ub9cc\uc871\uc744 \ub192\uc774\uace0 \uc0c1\ub2f4\uc0ac \ud638\ucd9c \uc2dc\uac04\uc744 \uc904\uc774\uc138\uc694. \uc140\ud504\uc11c\ube44\uc2a4\uc5d0\uc11c \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc0ac\ub85c \uc804\ud658\ub418\ub354\ub77c\ub3c4 \uace0\uac1d\uc774 \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud558\uc9c0 \uc54a\ub3c4\ub85d \ud569\ub2c8\ub2e4. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uac1c\uc778\ud654\ub41c \ub77c\uc6b0\ud305<\/h3>\n<p>\uace0\uac1d \uc815\ubcf4\ub97c \ubc14\ud0d5\uc73c\ub85c \uc0c1\ud638\uc791\uc6a9\uc744 \uc190\uc27d\uac8c \uc870\uc815\ud558\uc138\uc694. \uc140\ud504\uc11c\ube44\uc2a4 \uc120\ud638\ub3c4\uc5d0 \uae30\ubc18\ud558\uc5ec \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uac01 \uc0c1\ud638\uc791\uc6a9\uc744 \uac1c\uc778\ud654\ud560 \uc218 \uc788\ub3c4\ub85d \ub9e5\ub77d \uc815\ubcf4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. [\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc624\ud508 API<\/h3>\n<p>\uc624\ud508 API\ub97c \ud65c\uc6a9\ud558\uba74 \ud1a8 \ud750\ub984, \uc74c\uc131 \ud504\ub86c\ud504\ud2b8, \uae30\ud0c0 \ub370\uc774\ud130\ub97c \ub354 \uc798 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc591\ud558\uace0 \uc720\uc5f0\ud55c \ud234\uacfc \ud1b5\ud569\uc744 \uc774\uc6a9\ud558\uc5ec \uc694\uad6c \uc0ac\ud56d\uc5d0 \ub9de\ub294 \uc194\ub8e8\uc158\uc744 \uad6c\ucd95\ud558\uc138\uc694.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc790\ub3d9 \uc751\ub2f5\uae30 \ubc0f \uae30\ubcf8 IVR<\/h3>\n<p>\ud544\uc694 \uc2dc \uae30\ubcf8 IVR \uc74c\uc131 \uc635\uc158\uacfc IVR \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uad6c\uc131\ud558\uc138\uc694. \ud130\uce58 \ud1a4 \ubc0f \uc74c\uc131 \ud504\ub86c\ud504\ud2b8\ub97c \uc0ac\uc6a9\ud558\uace0, \ub370\uc774\ud130\ub97c <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automatic-call-distribution-acd\">ACD<\/a>\ub85c \uc804\ub2ec\ud558\uace0,  \ud544\uc694\ud55c \uace0\uae09 IVR \ubcf4\uace0\uc11c\ub97c \ud655\uc778\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc801\uc751\ud615 IVR<\/h3>\n<p>\uace0\uac1d\uc758 \uc5ec\uc815\uc5d0 \ub530\ub77c \ub3d9\uc801\uc73c\ub85c \uc801\uc751\ud558\ub294 \uc140\ud504\uc11c\ube44\uc2a4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \uad6c\ucd95\ud558\uc138\uc694. \uae30\uc874 \uac70\ub798\ub97c \uc7ac\uac1c\ud558\uac70\ub098 \uac1c\uc778\ud654\ub41c \ud310\ub9e4, \ubbf8\uc218\uae08 \ud68c\uc218, \uc720\uc9c0 \ucea0\ud398\uc778 \ub4f1\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud2b8\ub9ac\uac70\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0 \uc788\uc744\uae4c\uc694? <\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/customer-stories\" target=\"\" rel=\"\">\uace0\uac1d \uc0ac\ub840 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"2\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Best Buy Canada story\" title=\"Best Buy Canada\" href=\"#591441\"><img decoding=\"async\" class=\"company-logo\" alt=\"Best buy canada   geek squad logo\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Geek-Squad-logo-lock-up.png\" width=\"840\" height=\"217\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Maximus story\" title=\"Maximus\" href=\"#501419\"><img decoding=\"async\" class=\"company-logo\" alt=\"Maximus logox350\" src=\"https:\/\/www.genesys.com\/media\/Maximus-logox350.png\" width=\"350\" height=\"45\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"591441\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/best-buy-canada\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Best buy canada store\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Mobile-store-2.jpg\" width=\"657\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201c\uc790\uc5f0\uc5b4\ub97c \uc774\ud574\ud558\ub294 IVR\uc744 \ub3c4\uc785\ud568\uc73c\ub85c\uc368 \uc0c1\ub2f4\uc0ac\uc758 \uc0c1\ud638\uc791\uc6a9\uc5d0 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc190\uc27d\uac8c \uc218\uc9d1\ud558\uace0 \ucc98\ub9ac \uc2dc\uac04\uc744 \ub2e8\ucd95\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc804\uc5d0\ub294 \uc0c1\ub2f4\uc0ac\ub4e4\uc774 \ud1b5\ud654 \uc2dc\uc791 \uc2dc \uad00\ub828 \uc815\ubcf4\ub97c \uc5bb\uae30 \uc704\ud574 \ucd5c\ub300 3\uac1c\uc758 \uc2dc\uc2a4\ud15c\uc5d0 \uc811\uc18d\ud574\uc57c \ud588\uc8e0. \uc774\uc81c\ub294 \uc0c1\ud638\uc791\uc6a9 \uc2dc\uc791\uacfc \ub3d9\uc2dc\uc5d0 \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \uc628\uc804\ud788 \uc9d1\uc911\ud569\ub2c8\ub2e4.\u201d<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"501419\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/maximus\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Call center workers\" src=\"https:\/\/www.genesys.com\/media\/Maximus_hero.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201cGenesys\ub294 \uc9c4\uc815\ud55c \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130\ub97c \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4. \uc218\ub9ce\uc740 \uc124\uc815 \uc791\uc5c5\uacfc VPN \uc5f0\uacb0\uc774 \ud544\uc694\ud55c \ub2e4\ub978 \uc194\ub8e8\uc158\uacfc\ub294 \uc644\uc804\ud788 \ub2e4\ub985\ub2c8\ub2e4. IVR, \ud1b5\ud654 \uae30\ub85d, \ud488\uc9c8 \uad00\ub9ac, \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ub4f1 \uc5ec\ub7ec \uac1c\ubcc4 \uc81c\ud488\uc758 \uc720\uc9c0 \uad00\ub9ac\uc5d0 \ub354 \uc774\uc0c1 \uc2e0\uacbd \uc4f8 \uc77c\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. \ud0c0\uc0ac\uc5d0 \uc544\uc6c3\uc18c\uc2f1\ud558\uc9c0 \uc54a\uace0 \uc0ac\ub0b4\uc5d0\uc11c \uc5c4\uaca9\ud558\uac8c \uad00\ub9ac\ud558\ub294 Genesys\uc758 \uc6b0\uc218\ud55c \uc9c0\uc6d0\uacfc \uc804\ubb38\uc801\uc778 \uc11c\ube44\uc2a4\uc5d0\ub3c4 \ub9e4\uc6b0 \ub9cc\uc871\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Charles Skowron<\/p><p class=\"customer-title\">IT \uc124\uacc4 \uc218\uc11d \ucc45\uc784\uc790, Maximus<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row][vc_column offset=&#8221;vc_col-md-offset-1 vc_col-md-10&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" style=\"max-width: 175px;\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 175px) 100vw, 175px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p>2025 Gartner\u00ae Magic Quadrant\u2122 for Contact Center as a Service<\/p>\n<p class=\"h5 text-balance\">Gartner named Genesys a Leader for the 11th consecutive year<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Get the Gartner report<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1714506662607{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row css=&#8221;.vc_custom_1669151417686{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automatic-call-distribution-acd\"><div class=\"card-body\"><h3 class=\"h5\">ACD<\/h3><p>\uc2a4\ud0ac \uae30\ubc18 \ub77c\uc6b0\ud305\uacfc \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305\uc73c\ub85c \ubaa8\ub4e0 \uace0\uac1d\uc774 \ub9e4\ubc88 \ucd5c\uc801\uc758 \uc9c0\uc6d0\uc744 \ubc1b\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">AI \ubc0f \uc790\ub3d9\ud654<\/h3><p>\ucc57\ubd07 \uc9c0\uc6d0, \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8 \ub4f1\uc73c\ub85c \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\uc2dc\ud0a4\uace0 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software\"><div class=\"card-body\"><h3 class=\"h5\">AI \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/h3><p>\uc120\ub3c4\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uae30\uc220\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud55c \ucc28\uc6d0 \ub04c\uc5b4\uc62c\ub9ac\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>\uc62c\uc778\uc6d0 \ub514\uc9c0\ud138 \uae30\ub2a5 \uc81c\ud488\uad70 \ub610\ub294 \uae30\uc5c5 \uc790\uccb4 \uc194\ub8e8\uc158\uc73c\ub85c \ud300\uc744 \uc9c0\uc6d0\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/reporting-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\ubd84\uc11d \ubc0f \ud1b5\uacc4<\/h3><p>\uc0ac\uc6a9\ud558\uae30 \uc26c\uc6b4 \ud234\uacfc \uad00\ub828\uc131 \uc788\ub294 \ub370\uc774\ud130\ub85c \ud300\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc138\uc694. \ucc44\ub110 \uac04 \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uc704\ud55c \uc778\ud130\ub799\uc158 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/outbound\"><div class=\"card-body\"><h3 class=\"h5\">\uc544\uc6c3\ubc14\uc6b4\ub4dc<\/h3><p>\ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ub9de\ucda4\ud615 \uc18c\ud1b5\uc73c\ub85c \uace0\uac1d \uad00\uacc4\ub97c \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/h3><p>\uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uc720\uc6a9\ud55c \ub3c4\uad6c\uc640 \uc9c0\uc6d0, \uc131\uc7a5 \uae30\ud68c\ub97c \uc81c\uacf5\ud558\uc5ec \uc5c5\ubb34\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/voice-services\"><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \uc11c\ube44\uc2a4<\/h3><p>\uc804\ud654 \uae30\ubc18 \uc9c0\uc6d0\uc744 \uc120\ud638\ud558\ub294 \uace0\uac1d\uc744 \uc704\ud574 \uc5b8\uc81c\ub4e0 \ub300\uc751\ud558\uc138\uc694. \ube44\uc988\ub2c8\uc2a4\uc5d0 \ucd5c\uc801\ud654\ub41c \uc74c\uc131 \uc11c\ube44\uc2a4\ub97c \ub3c4\uc785\ud574 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601 \ud6a8\uc728\uacfc \uace0\uac1d \uacbd\ud5d8\uc744 \ub3d9\uc2dc\uc5d0 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/inbound\"><div class=\"card-body\"><h3 class=\"h5\">\uc778\ubc14\uc6b4\ub4dc<\/h3><p>\uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\uc640 \uc27d\uac8c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0 \uace0\uac1d \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/collaboration-tools\"><div class=\"card-body\"><h3 class=\"h5\">\ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5<\/h3><p>\ub2e8\uc77c \ud50c\ub7ab\ud3fc \ub610\ub294 \ud0c0\uc0ac \uc194\ub8e8\uc158 \ubaa8\ub450\uc5d0\uc11c \uc27d\uace0 \ud3b8\ub9ac\ud558\uac8c \ud611\uc5c5\ud558\uc138\uc694\r\n\r\n<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uadc0\uc0ac\uc5d0 \ub9de\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc0c8\ub86d\uac8c \uad6c\uc0c1\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/resources\" target=\"\" rel=\"\">\ubaa8\ub4e0 \ub9ac\uc18c\uc2a4 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/3-steps-of-workforce-engagement-modernization\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/employee_enagement_nguvu_blog.png\" height=\"1008\" width=\"1200\" alt=\"Employee enagement nguvu blog\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud604\ub300\ud654 3\ub2e8\uacc4 | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><p class=\"brief-desc text-20 mb-0\">\uc0c1\ub2f4\uc0ac\uc758 \uc778\ud130\ub799\uc158\uc744 \uc798 \uc0b4\ud3b4\ubcf4\uba74 \uace0\uac1d\uc774 \uc5ec\uc815\uc758 \uac01 \ub2e8\uacc4\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0, \ub290\ub07c\uace0,...<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/wem-checklist-get-the-most-out-of-your-workforce\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern-workforce-engagement-checklist-cover-ko.png\" height=\"655\" width=\"999\" alt=\"Modern workforce engagement checklist cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Checklist<\/p><h3 class=\"item-title h6\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uccb4\ud06c\ub9ac\uc2a4\ud2b8: \uc778\ub825\uc744 \ucd5c\ub300\ud55c \ud65c\uc6a9\ud558\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-workforce-planning\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern_wfe_cover_ko-2.png\" height=\"514\" width=\"970\" alt=\"Modern wfe cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Practical guide<\/p><h3 class=\"item-title h6\">\ubaa8\ub358 \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d \uc218\ub9bd - \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/its-time-to-rethink-the-employee-experience\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1095325490-scaled-e1665011050357.jpg\" height=\"462\" width=\"820\" alt=\"Busy colorful morning commute in hong kong\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \ub300\ud574 \ub2e4\uc2dc \ud55c \ubc88 \uc0dd\uac01\ud574 \ubcf4\uc544\uc57c \ud560 \ub54c\uc785\ub2c8\ub2e4. | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741334683100{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc790\ub3d9\ud654\ub41c \uc140\ud504\uc11c\ube44\uc2a4 \ud234\ub85c \uace0\uac1d \uc9c0\uc6d0\uc744 \uac15\ud654\ud558\uc138\uc694<\/h2>\n<p>\uace0\uac1d\uc740 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc2a4\uc2a4\ub85c \uc5bb\uace0 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0\uc790 \ud569\ub2c8\ub2e4. \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \uc5b4\ub5a4 \ucc44\ub110\ub85c\ub4e0 \ud3b8\ub9ac\ud558\uac8c \uc9c0\uc6d0\ubc1b\ub3c4\ub85d \ud558\uc138\uc694. \uc140\ud504\uc11c\ube44\uc2a4\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \ud568\uaed8 \uc0c1\ud638\uc791\uc6a9 \ub77c\uc6b0\ud305 \ubc0f \ud488\uc9c8\ub3c4 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. Genesys Cloud \ud50c\ub7ab\ud3fc\uc5d0\uc11c IVR\uc744 \uc5bc\ub9c8\ub098 \ud65c\uc6a9\ud558\uae30 \uc26c\uc6b4\uc9c0 \ub370\ubaa8\uc5d0\uc11c \ud655\uc778\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/480714\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/480714\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"480732\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uccb4\ud5d8\ud558\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uccb4\ud5d8\ud558\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">\uad00\uc2ec\uc744 \uac00\uc838 \uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>IVR \uad00\ub828 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5\uc758 \uc608\ub85c\ub294 \ubb34\uc5c7\uc774 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5(IVR)\uc740 \uace0\uac1d\uc774 \uc74c\uc131 \ub610\ub294 \ud130\uce58 \ud1a4 \ub2e4\uc774\uc5bc\ub9c1\uc744 \ud1b5\ud574 \uae30\uc5c5 \ub610\ub294 \ube0c\ub79c\ub4dc\uc758 \uc804\ud654 \uc2dc\uc2a4\ud15c\uacfc \uc0c1\ud638\uc791\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uc804\ud654 \ud1b5\uc2e0 \uae30\uc220\uc785\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc740\ud589\uc5d0 \uc804\ud654\ub97c \uac78\uc5c8\uc744 \ub54c &#8220;\uacc4\uc88c \uc794\uc561\uc744 \ubcf4\ub824\uba74 1\ubc88\uc744 \ub204\ub974\uc138\uc694, \uc2e0\uc6a9\uce74\ub4dc \uc11c\ube44\uc2a4\ub97c \ubc1b\uc73c\ub824\uba74 2\ubc88\uc744 \ub204\ub974\uc138\uc694, \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc640 \ud1b5\ud654\ud558\ub824\uba74 3\ubc88\uc744 \ub204\ub974\uc138\uc694&#8221;\uc640 \uac19\uc774, \uc790\ub3d9 \uc74c\uc131 \uba54\ub274\ub85c \uc5f0\uacb0\ub418\ub294 \uac83\uc774 IVR\uc758 \ub300\ud45c\uc801\uc778 \uc608\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5\uc744 \ubd80\ub974\ub294 \ub2e4\ub978 \uc6a9\uc5b4\uac00 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5 \uc2dc\uc2a4\ud15c\uc744 \ubd80\ub974\ub294 \ub2e4\ub978 \uc6a9\uc5b4\ub85c\ub294 &#8216;\uc790\ub3d9 \uc74c\uc131 \uc2dc\uc2a4\ud15c&#8217;, &#8216;\uc74c\uc131 \uc751\ub2f5 \uc7a5\uce58(VRU)&#8217;\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5\uc758 \uc7a5\uc810\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>IVR \uc2dc\uc2a4\ud15c\uc740 \uc5ec\ub7ec \uac00\uc9c0 \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub9ce\uc740 \ud1b5\ud654\ub7c9\uc744 \ucc98\ub9ac\ud558\uace0, \ubc1c\uc2e0\uc790\ub97c \ud574\ub2f9 \ubd80\uc11c \ub610\ub294 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ub2ec\ud558\uba70, 24\uc2dc\uac04 \uc5f0\uc911\ubb34\ud734\ub85c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0, \uc77c\uc0c1\uc801\uc778 \uace0\uac1d \ubb38\uc758\ub97c \uc790\ub3d9\ud654\ud558\uc5ec \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \ub354\uc6b1 \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub97c \ucc98\ub9ac\ud558\ub294 \ub370 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ud074\ub77c\uc6b0\ub4dc IVR\uc774\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub2e4\ub978 \uc720\ud615\uc758 IVR\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c, \ud074\ub77c\uc6b0\ub4dc IVR\uc744 \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d\uc774 \uc74c\uc131 \ub610\ub294 \ud0a4\ud328\ub4dc\ub97c \ud1b5\ud574 \uc804\ud654 \uc2dc\uc2a4\ud15c\uacfc \uc0c1\ud638\uc791\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uacbd\uc6b0 \uc0c1\ub2f4\uc0ac\ub294 \uac1c\uc785\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud575\uc2ec \ucc28\uc774\uc810\uc740 \uc628\ud504\ub808\ubbf8\uc2a4 \ucef4\ud4e8\ud130 \uc2dc\uc2a4\ud15c\uc774 \uc544\ub2cc, \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c \ud638\uc2a4\ud305\ub41c\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c IVR \uc778\uc2a4\ud134\uc2a4\ub97c \ud638\uc2a4\ud305\ud558\uba74 \uc720\uc5f0\uc131\uc774 \ud5a5\uc0c1\ub429\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \uaddc\ubaa8\uac00 \ucee4\uc838\ub3c4 IVR \uc778\uc2a4\ud134\uc2a4\ub97c \ud655\uc7a5\ud558\uae30 \uc704\ud574 \uc0c8\ub85c\uc6b4 \ud558\ub4dc\uc6e8\uc5b4 \ubc0f \uc7a5\ube44\ub97c \uad6c\uc785\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc640 IVR\uc740 \uc5b4\ub5bb\uac8c \ub2e4\ub985\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>IVR \uc2dc\uc2a4\ud15c\uacfc <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/chatbots\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/a>\uc758 \uac00\uc7a5 \ud070 \ucc28\uc774\uc810\uc740 &#39;\ubcf5\uc7a1\uc131&#39;\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \ud45c\uc900 IVR \uc2dc\uc2a4\ud15c\uc740 \ud504\ub85c\uadf8\ub798\ubc0d\ub41c \uc77c\ub828\uc758 \uc9c8\ubb38\uacfc \uadf8\uc5d0 \ub300\ud55c \ub2f5\ubcc0\uc744 \uac16\ucd94\uace0 \uc788\uae30 \ub54c\ubb38\uc5d0 \ud6e8\uc52c \ub354 \uac04\ub2e8\ud569\ub2c8\ub2e4. \ubbf8\ub9ac \uc815\uc758\ub41c \uc9c8\ubb38\uc744 \ud558\uace0 \uadf8 \ub2f5\ubcc0\uc5d0 \uae30\ubc18\ud558\uc5ec \uc815\ud574\uc9c4 \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0 \ub530\ub77c \uace0\uac1d\uc744 \uc774\ub3d9\uc2dc\ud0b5\ub2c8\ub2e4. IVR \uc2dc\uc2a4\ud15c\uc740 \ud504\ub85c\uadf8\ub798\ubc0d\uc5d0\uc11c \ubc97\uc5b4\ub098\ub294 \uc9c8\ubb38\uacfc \ub2f5\ubcc0\uc5d0\ub294 \uc989\uc2dc \ub300\uc751\ud558\uc9c0\ub294 \ubabb\ud569\ub2c8\ub2e4. \ub2f5\ubcc0\ud560 \uc218 \uc5c6\ub294 \uc9c8\ubb38\uc744 \ubc1b\uc740 \uacbd\uc6b0 \uace0\uac1d\uc744 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ub2ec\ud569\ub2c8\ub2e4.<\/p>\n<p>\ubc18\uba74, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc880 \ub354 \uc801\uc751\ub825\uc774 \ub6f0\uc5b4\ub098\uace0 \ubbfc\ucca9\ud569\ub2c8\ub2e4. \ud45c\uc900 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc9c8\ubb38 \ud2b8\ub9ac\uc5d0 \uc5c6\ub294 \uc9c8\ubb38\uc5d0\ub3c4 \uc751\ub2f5\ud558\uace0, \ud504\ub85c\uadf8\ub798\ubc0d\ub418\uc9c0 \uc54a\uc740 \ub2f5\ubcc0\uc744 \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uace0 \ud574\uc11c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \ubaa8\ub4e0 \uac83\uc744 \uc54c \uc218 \uc788\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. IVR\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c \ub300\ub2f5\ud560 \uc218 \uc788\ub294 \ub2a5\ub825\uc744 \ubc97\uc5b4\ub098\uba74 \uc0ac\ub78c\uc5d0\uac8c \uc0c1\ud638\uc791\uc6a9\uc744 \uc778\uacc4\ud569\ub2c8\ub2e4. \ub2e4\ub9cc, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ud6e8\uc52c \ub354 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ubc29\uc2dd\uc73c\ub85c \uc0ac\ub78c\uacfc\uc758 \ub300\ud654\ub97c \uc2dc\ubbac\ub808\uc774\uc158\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">IVR\uacfc \ub300\ud654\ud615 IVR\uc740 \uc5b4\ub5bb\uac8c \ub2e4\ub985\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub300\ud654\ud615 IVR\uc774 \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \ubcf5\uc7a1\uc131\uc758 \ubc94\uc704\ub294 \uc77c\ubc18\uc801\uc778 IVR\uacfc \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc758 \uc911\uac04 \uc9c0\uc810\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc778 IVR\uc740 \ubbf8\ub9ac \uc815\uc758\ub41c \uc9c8\ubb38\uacfc \ub2f5\ubcc0, \uace0\uac1d \uc5ec\uc815\ub9cc \ucc98\ub9ac\ud560 \uc218 \uc788\uc9c0\ub9cc, \ub300\ud654\ud615 IVR\uc740 \uc880 \ub354 \uc2ec\ub3c4 \uc788\ub294 \ud574\uacb0\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4. \ub300\ud654\ud615 AI, \uba38\uc2e0\ub7ec\ub2dd, <a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-natural-language-processing\">\uc790\uc5f0\uc5b4 \ucc98\ub9ac<\/a>\ub97c \ud65c\uc6a9\ud574 \uc0c8\ub85c\uc6b4 \uc9c8\ubb38\uc744 \uc2dd\ubcc4\ud558\uace0 \uc774\ud574\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadf8\ub7ec\ub098 \ub300\ud654\ud615 IVR\uc740 \uc0c8\ub85c\uc6b4 \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\uc744 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc5d0 \ube44\ud574 \ub3c4\ucd9c\ud558\uae30 \uc5b4\ub824\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.  \ub450 \uac00\uc9c0 \ubaa8\ub450 AI\ub97c \uae30\ubc18\uc73c\ub85c \ud558\uba70 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc0ac\ub78c\uacfc \uac70\uc758 \ub300\ud654\ud558\ub294 \uc9c0\ub2a5\uc744 \uac16\uace0 \uc788\uc9c0\ub9cc, \ub300\ud654\ud615 IVR\uc740 \ubbfc\ucca9\ud55c \uc804\ud654 \ud2b8\ub9ac\uc77c \ubfd0\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc5b4\ub5a4 \uc0b0\uc5c5 \ubd84\uc57c\uc5d0\uc11c \ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5(IVR) \uc2dc\uc2a4\ud15c\uc744 \uac00\uc7a5 \ub9ce\uc774 \uc0ac\uc6a9\ud558\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5 \uc2dc\uc2a4\ud15c\uc740 \ub300\ub7c9\uc758 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uad00\ub9ac\ud558\ub294 \uc0b0\uc5c5 \uc804\ubc18\uc5d0\uc11c \ub110\ub9ac \uc0ac\uc6a9\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud1b5\uc2e0\uc0ac\uc5d0\uc11c\ub294 IVR\uc744 \ud1b5\ud574 \ud1b5\ud654\ub97c \uc5f0\uacb0\ud558\uace0, \uacc4\uc815 \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uba70, \uc77c\ubc18\uc801\uc778 \ubb38\uc81c\ub97c \ud574\uacb0\ud569\ub2c8\ub2e4. \uc740\ud589\uacfc \uae08\uc735\uae30\uad00\uc740 IVR\uc744 \ud1b5\ud574 \uc548\uc804\ud55c \uc794\uc561 \uc870\ud68c, \uacb0\uc81c, \uc0ac\uae30 \uacbd\uace0\ub97c \uc81c\uacf5\ud558\uace0, \uace0\uac1d\uc774 \uc0c1\ub2f4\uc0ac\ub97c \uae30\ub2e4\ub9ac\uc9c0 \uc54a\uace0\ub3c4 \uc2e0\uc18d\ud558\uac8c \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc758\ub8cc \ubd84\uc57c\uc5d0\uc11c\ub294 \uc608\uc57d \uad00\ub9ac, \ucc98\ubc29\uc804 \ubc1c\uae09, \ud658\uc790 \uc54c\ub9bc \ub4f1 \ub2e4\uc591\ud55c \uae30\ub2a5\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc18c\ub9e4\uc5c5\uacfc e\ucee4\uba38\uc2a4\uc5d0\uc11c\ub294 \uc8fc\ubb38 \ucd94\uc801, \ubc18\ud488 \uad00\ub9ac, 24\uc2dc\uac04 \uace0\uac1d \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \uc804\ub825, \uc218\ub3c4, \uc778\ud130\ub137 \uc81c\uacf5\uc5c5\uccb4\uc640 \uac19\uc740 \uacf5\uacf5 \uc11c\ube44\uc2a4 \uc5c5\uccb4\ub4e4\uc740 IVR\uc744 \uc0ac\uc6a9\ud574 \uc7a5\uc560 \ubcf4\uace0, \uacb0\uc81c \ucc98\ub9ac, \uc11c\ube44\uc2a4 \uc5c5\ub370\uc774\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc804\ubc18\uc801\uc73c\ub85c \ud6a8\uc728\uc801\uc774\uace0 \uc790\ub3d9\ud654\ub41c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uacfc \ub192\uc740 \uc11c\ube44\uc2a4 \uac00\uc6a9\uc131\uc774 \ud544\uc694\ud55c \uc0b0\uc5c5\uc740 IVR \uc2dc\uc2a4\ud15c\uc5d0 \ud06c\uac8c \uc758\uc874\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">IVR \uc194\ub8e8\uc158\uc744 \uc120\ud0dd\ud560 \ub54c \uc5b4\ub5a4 \uae30\ub2a5\uc744 \ud655\uc778\ud574\uc57c \ud560\uae4c\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d\uacfc \ud300 \ubaa8\ub450\uc5d0\uac8c \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ud234\uc744 \ucc3e\uc544\ubcf4\uc138\uc694. \uc88b\uc740 \uc2dc\uc2a4\ud15c\uc740 \uc190\uc26c\uc6b4 \ub9de\ucda4 \uc124\uc815 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uc5ec \ubcf5\uc7a1\ud55c \ucf54\ub529 \uc5c6\uc774\ub3c4 \ud1b5\ud654 \ud750\ub984\uc744 \uad6c\ucd95\ud558\uace0, \uba54\ub274\ub97c \uc5c5\ub370\uc774\ud2b8\ud558\uba70, \uc0c8\ub85c\uc6b4 \uc635\uc158\uc744 \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc74c\uc131 \uc778\uc2dd\uacfc \uc790\uc5f0\uc5b4 \uc774\ud574\ub97c \ud1b5\ud574 \ubcf4\ub2e4 \uc9c1\uad00\uc801\uc778 \uc0c1\ud638\uc791\uc6a9\uc774 \uac00\ub2a5\ud558\uba70, \ubc1c\uc2e0\uc790\ub294 \ubcf5\uc7a1\ud558\uace0 \uae34 \uc22b\uc790 \uba54\ub274\ub97c \ud0d0\uc0c9\ud558\ub294 \ub300\uc2e0 \uc790\uc5f0\uc2a4\ub7fd\uac8c \ub9d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c IVR\uc774 CRM \uc18c\ud504\ud2b8\uc6e8\uc5b4, \ud2f0\ucf13\ud305 \ud234, \uae30\ud0c0 \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c\uacfc \uc5f0\uacb0\ub418\ub3c4\ub85d \ud1b5\ud569 \uae30\ub2a5\uc744 \uc6b0\uc120\uc21c\uc704\uc5d0 \ub450\uace0 \uc0b4\ud3b4\ubd10\uc57c \ud569\ub2c8\ub2e4. \uc774\uc640 \uac19\uc740 \uae30\ub2a5\ub4e4\uc744 \ud1b5\ud574 \uac1c\uc778 \ub9de\ucda4 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc218\uc791\uc5c5\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud1b5\ud654 \ud328\ud134, \uc774\ud0c8 \uc9c0\uc810, \uace0\uac1d \ud589\ub3d9\uc744 \ud30c\uc545\ud560 \uc218 \uc788\ub294 \ubd84\uc11d\uacfc \ubcf4\uace0 \uae30\ub2a5\ub3c4 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub9c8\uc9c0\ub9c9\uc73c\ub85c, \ud1b5\ud654 \ubcfc\ub968\uc774 \ucd5c\ub300\uce58\uc5d0 \uc774\ub974\ub354\ub77c\ub3c4 \uc774\ub97c \uc911\ub2e8 \uc5c6\uc774 \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \uac15\ub825\ud55c \ud655\uc7a5\uc131\uacfc \uc2e0\ub8b0\uc131\ub3c4 \uc0b4\ud3b4\ubd10\uc57c \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5\uc744 \uac16\ucd98 \uc2dc\uc2a4\ud15c\uc744 \uc120\ud0dd\ud558\uba74 \ub354 \ud6a8\uc728\uc801\uc774\uace0 \uace0\uac1d \uce5c\ud654\uc801\uc778 \uacbd\ud5d8\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1715626476823{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;no-shadow&#8221;][vc_column][\/vc_column][vc_column width=&#8221;1\/2&#8243; el_class=&#8221;order-md-1 order-5&#8243;][vc_single_image image=&#8221;564153&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;] \ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5 \uc2dc\uc2a4\ud15c IVR \uc194\ub8e8\uc158\uacfc \uace0\uac1d \uc140\ud504\uc11c\ube44\uc2a4\ub85c \uc0c1\ud638\uc791\uc6a9\uc744 \ub2e8\uc21c\ud654\ud558\uc138\uc694. 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