{"id":480280,"date":"2023-06-12T11:46:28","date_gmt":"2023-06-12T18:46:28","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%ed%92%88%ec%a7%88-%eb%b3%b4%ec%a6%9d-%eb%b0%8f-%eb%aa%a8%eb%8b%88%ed%84%b0%eb%a7%81"},"modified":"2025-04-08T19:13:56","modified_gmt":"2025-04-09T02:13:56","slug":"quality-assurance-and-monitoring","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/quality-assurance-and-monitoring","title":{"rendered":"\ud488\uc9c8 \ubcf4\uc99d \ubc0f \ubaa8\ub2c8\ud130\ub9c1"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1744163103913{padding-top: 9.833rem !important;padding-bottom: 6.333rem !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"font-size: 50px; text-black\">\ucee8\ud0dd\uc13c\ud130\uc758 \ud488\uc9c8 \ubcf4\uc99d\uacfc<br \/>\n\uaddc\uc815 \uc900\uc218, AI \uae30\ubc18<br \/>\n\uc778\uc0ac\uc774\ud2b8\ub85c \ud601\uc2e0\ud558\uc138\uc694<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\uc9c0\uae08 \uc2dc\uc791\ud558\uc138\uc694<\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;549475&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\ud488\uc9c8\uc740 \ud5a5\uc0c1, \ub9ac\uc2a4\ud06c\ub294 \uc644\ud654<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc790\ub3d9\ud654\ub85c \ud504\ub85c\uc138\uc2a4 \uc2dc\uac04 \uc808\uc57d<\/h3>\n<p>\ub354\uc774\uc0c1 \uc77c\uc77c\uc774 \uac1c\uc120 \uc0ac\ud56d\uc744 \ucc3e\uc73c\ub824\uace0 \ud558\uc9c0 \uc54a\uc73c\uc154\ub3c4 \ub429\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc815\ucc45\uc744 \uc790\ub3d9\ud654\ud558\uace0, \ubaa8\ub4e0 \ucc44\ub110\uc5d0 \uac78\uccd0 \uc0c1\ub2f4\uc0ac\uc758 \uc9c0\uc2dd \uaca9\ucc28\uc640 \uc774\uc9c8\uc801\uc778 \uc791\uc5c5\ub7c9, \ud589\ub3d9 \ud328\ud134\uc744 \uc27d\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc2e4\uc2dc\uac04 \uc778\ud130\ub799\uc158 \ud488\uc9c8 \ubaa8\ub2c8\ud130\ub9c1<\/h3>\n<p>\ub098\ub0a0\uc774 \uc99d\uac00\ud558\ub294 \ub300\uaddc\ubaa8 \uc778\ud130\ub799\uc158 \ub370\uc774\ud130\uc5d0\uc11c \uadf8 \uc5b4\ub290 \uac83\ub3c4 \ub193\uccd0\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \ud544\uc694\ud55c \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud558\uba74 \ud2b8\ub80c\ub4dc\ub97c \ud30c\uc545\ud558\uace0, \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uac1c\uc120\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uace0\uac1d\uacfc \ube44\uc988\ub2c8\uc2a4 \ubcf4\ud638<\/h3>\n<p>\ub9ac\uc2a4\ud06c \uad00\ub9ac\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc740 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \ucd94\uc801\ud558\uc5ec \uc778\ud130\ub799\uc158\uc774 \uae09\uc99d\ud558\ub294 \uacbd\uc6b0\uc5d0\ub3c4 \uc9c0\uc5ed \ubc0f \uae00\ub85c\ubc8c \uaddc\uc81c \uc0ac\ud56d\uc744 \uc900\uc218\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1744163380228{padding-bottom: 11.111rem !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\uc190\uc27d\uac8c \ud655\ubcf4\ud558\ub294 AI \uae30\ubc18 \uace0\uac1d \uc778\uc0ac\uc774\ud2b8<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 50%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/quality-assurance' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\uc778\ud130\ub799\uc158 \ub179\ucde8<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/company\/trust\">\uaddc\uc815 \uc900\uc218<\/a>\uc640 \ubc95\uc801 \ub178\ub825\uc744 \uc704\ud574 \uae30\ub85d\ub41c \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc740 \uacc4\uc18d\ud574\uc11c \ubcf4\uad00\ud574\uc57c \ud569\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc740 \ucc44\ub110 \uc804\uccb4\uc5d0\uc11c \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uae30\ub85d\ud569\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \ud544\uc694\ud55c \uae30\uac04 \ub3d9\uc548 \uc778\ud130\ub799\uc158\uc744 \uc548\uc804\ud558\uac8c \uae30\ub85d \ubc0f \uc800\uc7a5\ud558\ub3c4\ub85d, \uc790\ub3d9\ud654\ub41c \uc815\ucc45\uc744 \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\ud488\uc9c8 \uad00\ub9ac<\/h3>\n<p>\ub300\ud654\ud615 \ubd84\uc11d\uc744 \ud65c\uc6a9\ud558\uc5ec \ud3c9\uac00\uc5d0 \uc0ac\uc6a9\ud560 \uc778\ud130\ub799\uc158\uc744 \ud30c\uc545\ud569\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\uc5d0\uac8c \uce5c\uc219\ud55c \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \uc8fc\uc694 \uc778\uc0ac\uc774\ud2b8\ub97c \uc27d\uac8c \ud30c\uc545\ud558\uace0, \ud488\uc9c8 \ud3c9\uac00\ub97c \uc2e4\uc2dc\ud558\uace0, \ucf54\uce6d \uc138\uc158 \uc77c\uc815\uc744 \ud655\uc778 \ubc0f \uc608\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d<\/h3>\n<p>\uae30\ubcf8 \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc73c\ub85c \uc778\ud130\ub799\uc158\uc758 \ud488\uc9c8\uc744 \ud30c\uc545\ud569\ub2c8\ub2e4. \uc0c1\ub2f4 \uae30\ub85d, \uc815\uc11c \ubd84\uc11d, \ud1a0\ud53d \ud30c\uc545\uc744 \ud1b5\ud574 \uc8fc\uc694 \uc774\ubca4\ud2b8\ub97c \uc2dd\ubcc4\ud558\uace0, \uc5ec\uae30\uc11c \uc5bb\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uc5ec \uc9c1\uc6d0 \uc131\uacfc\uc640 \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uc18c\ub9ac<\/h3>\n<p>\ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \ubb34\uc5c7\uc774 \uc791\ub3d9\ud558\uace0, \ubb34\uc5c7\uc774 \uc791\ub3d9\ud558\uc9c0 \uc54a\ub294\uc9c0\ub97c \uc9c1\uc811 \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc740 \uc778\ud130\ub799\uc158\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0, \uc2dc\uae30 \uc801\uc808\ud55c \uc124\ubb38\uc870\uc0ac\ub97c \ud1b5\ud574 \ud53c\ub4dc\ubc31\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ubc14\ud0d5\uc73c\ub85c \ud488\uc9c8 \ud45c\uc900\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\ud654\uba74 \ub179\ud654<\/h3>\n<p>\uace0\uac1d \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \uc804\uccb4\uc801\uc778 \uadf8\ub9bc\uc744 \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc740 \uc5ec\ub7ec \ubaa8\ub2c8\ud130\uc5d0 \uac78\uccd0 \uc0c1\ub2f4\uc0ac\uc758 \ud654\uba74\uc744 4K\ub85c \uae30\ub85d\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud504\ub85c\uc138\uc2a4 \uc900\uc218, \uc778\ud130\ub799\uc158 \ud488\uc9c8, \uad50\uc721 \uae30\ud68c, \ud504\ub85c\uc138\uc2a4 \uac1c\uc120 \ub4f1\uc744 \uc27d\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\ucf54\uce6d<\/h3>\n<p>\ud1b5\ud569 \ucf54\uce6d\uc744 \ud1b5\ud574 \ud488\uc9c8 \uae30\uc900\uc744 \ub192\uc5ec\uc57c \ud569\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ub2e8\uc77c \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc9c1\uc6d0\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0, \ud544\uc694\ud55c \uc5ed\ub7c9\uc744 \uac1c\ubc1c\ud560 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\">\uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \uc194\ub8e8\uc158<\/a>\uc5d0\uc11c \uad50\uc721 \uc138\uc158\uc744\uc9c1\uc811 \uc608\uc57d\ud558\uac70\ub098 \ub9ac\uc18c\uc2a4\ub97c \uacf5\uc720\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/2025-state-of-cx-preview-cover-ko.png\" alt=\"2025 state of cx preview cover ko\" ><\/div><div class=\"card-body\"><p class=\"text-60\">30%<\/p>\n<p>\uc18c\ube44\uc790\uc758 30%\uac00 \ubd80\uc815\uc801\uc778 \uace0\uac1d \uc11c\ube44\uc2a4 \uacbd\ud5d8 \ud6c4 \ud68c\uc0ac\uc640\uc758 \uac70\ub798\ub97c \uc911\ub2e8\ud588\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4.<br \/>\n&#8220;<a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c<\/a>&#8221; Genesys, 2025<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uace0\uae09 \ud488\uc9c8 \uad00\ub9ac(QA) \ub3c4\uad6c\ub85c \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uac1c\uc120\ud558\uace0<br \/>\n\ucd5c\uc801\ud654\ud558\uc138\uc694<\/h2>\n<p>Genesys Cloud \ud488\uc9c8 \uad00\ub9ac\ub294 \ub179\uc74c \uc900\uc218 \ubc0f \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc744 \ud65c\uc6a9\ud558\uc5ec \uc140\ud504 \uc11c\ube44\uc2a4\uc640 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uc0c1\ud638\uc791\uc6a9\uc744 \ucd5c\uc801\ud654\ud558\uba70, \ud53c\ub4dc\ubc31\uacfc \ucf54\uce6d\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \ub124\uc774\ud2f0\ube0c \ub300\ud654 \uc778\ud154\ub9ac\uc804\uc2a4\ub294 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uc804\uc0ac\ud558\uc5ec \ud575\uc2ec \uc8fc\uc81c, \ud2b8\ub80c\ub4dc, \uace0\uac1d \uac10\uc815 \ubc0f \uc0c1\ub2f4\uc0ac \uacf5\uac10\uc744 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc2dd\ubcc4\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uc778\uc0ac\uc774\ud2b8\ub294 \uace0\uac1d \uacbd\ud5d8\uacfc \uc804\uccb4 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 \uc804\ubc18\uc801\uc778 \ud2b8\ub80c\ub4dc\uc5d0 \uc9d1\uc911\ud558\uc5ec \ud6a8\uacfc\uc801\uc778 \ucf54\uce6d\uc744 \ud560 \uc218 \uc788\uc73c\uba70, \ubd07, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uacfc \uac19\uc740 \uc0c1\ub2f4 \uc9c0\uc6d0 \ub3c4\uad6c\ub97c \uac15\ud654\ud558\uc5ec \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold text-18\">2025\ub144 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(CCaaS \ubd84\uc57c)<\/p>\n<h2 class=\"h4\">Genesys, Gartner\ub85c\ubd80\ud130 11\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815<\/h2>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner \ubcf4\uace0\uc11c \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">\ucf5c\uc13c\ud130\uc758 \ud488\uc9c8 \ubcf4\uc99d\uc744 \uac15\ud654\ud558\uc138\uc694<\/h3>\n<p style=\"text-align: center;\">\uace0\uac1d \uacbd\ud5d8\uc774 \uae30\uc5c5\uc758 \uc131\ud328\ub97c \uc88c\uc6b0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc808\ub300\uc801\uc778 \ub370\uc774\ud130 \ubb34\uacb0\uc131\uc73c\ub85c \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uae30\ub85d\ud558\uace0 \uc800\uc7a5\ud574\uc57c \ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \uc5b4\ub5a4 \uc77c\uc774 \uc77c\uc5b4\ub098\uace0 \uc788\ub294\uc9c0 \uc774\ud574\ud558\uace0, \ud544\uc694\ud558\ub2e4\uba74 \uc801\uadf9 \uc870\uc815\ud574\uc57c \ud569\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc5d0\uc11c \uc774 \ubaa8\ub4e0 \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p style=\"text-align: center;\">\ud2b8\ub80c\ub4dc\ub294 \ubb3c\ub860, \uc0c1\ub2f4\uc0ac\uc758 \ud589\ub3d9\uacfc \uc0c1\ub2f4\uc0ac \uac04\uc758 \uc9c0\uc2dd \uaca9\ucc28\ub97c \uc870\uc0ac\ud558\uc5ec \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ub192\uc774\uc138\uc694. \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc740 \uc774\ub7ec\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ucf54\uce6d\uacfc \ud559\uc2b5 \ubaa8\ub4c8 \uacfc\uc81c \ub4f1\uc73c\ub85c \uc804\ud658\ud569\ub2c8\ub2e4. \uaddc\uc815 \uc900\uc218\ub97c \uc704\ud55c \ub178\ub825\uacfc \uace0\uac1d \uacbd\ud5d8\uc744 \uac15\ud654\ud558\uc5ec \uc0c8\ub85c\uc6b4 \uc131\uc7a5 \uae30\ud68c\ub85c \ud65c\uc6a9\ud574 \ubcf4\uc138\uc694.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1618854940659{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-recording text-orange\"><\/i><h3 class=\"text-black h5\">\ubb34\uc81c\ud55c \uc778\ud130\ub799\uc158 \uae30\ub85d \ubcf4\uad00<\/h3>\n<p>\ub370\uc774\ud130 \ubb34\uacb0\uc131\uacfc \uc601\uc18d\uc131\uc774 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc911\uc694\ud574\uc84c\uc2b5\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc740 \uc0c1\ub2f4\uc0ac \ub370\uc2a4\ud06c\ud1b1 \ud65c\ub3d9\uc744 \ud3ec\ud568\ud55c \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uc27d\uac8c \ub9cc\ub4e4\uace0 \uae30\ub85d\ud569\ub2c8\ub2e4. \uadf8 \uc5b4\ub5a4 \ucc44\ub110\uc5d0\uc11c \uc778\ud130\ub799\uc158\uc774 \uc774\ub904\uc9c0\ub354\ub77c\ub3c4 \ucf58\ud150\uce20\uc640 \uad6c\uc870\ub97c \uacac\uace0\ud788 \uc720\uc9c0\ud569\ub2c8\ub2e4.<\/p>\n<p>\ubb34\uc81c\ud55c \uc800\uc7a5 \uacf5\uac04\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \uc790\uc138\ud55c \uae30\ub85d\uc744 \ubcf4\uad00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub85c\uc368 \ubc95\uc801 \uace0\uc9c0 \uc0ac\ud56d\uc744 \uc9c0\ud0a4\uace0, \ud544\uc694\ud55c \uc9c1\uc6d0 \uad50\uc721\uc744 \uc900\ube44\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-graph-bar-increase text-orange\"><\/i><h3 class=\"text-black h5\">\ub300\uaddc\ubaa8\ub85c \uc591\uc9c8\uc758 \uacbd\ud5d8 \uc81c\uacf5<\/h3>\n<p>\uc218\ub3d9 \uac80\uc0c9, \uc120\ud0dd, \ucc44\uc810, \ud560\ub2f9\uc774 \ud544\uc694\ud55c \uae30\uc874\uc758 \ud488\uc9c8 \ubcf4\uc99d \ud3c9\uac00 \ubc29\uc2dd\uc5d0\ub294 \uadc0\uc911\ud55c \ub9ac\uc18c\uc2a4\uac00 \uc18c\ubaa8\ub429\ub2c8\ub2e4. \ud488\uc9c8 \ubcf4\uc99d \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uba74 \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0, \ud300 \ub9ac\ub354\ub294 \ub354 \uc911\uc694\ud55c \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc5c5\ubb34\uac00 \ud53c\ud06c\uc5d0 \uc774\ub974\ub294 \uae30\uac04\uc5d0\ub3c4 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \ucd94\uc801\ud558\uace0 \ubaa8\ub2c8\ud130\ub9c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc218\uc9d1\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uc5ec \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd84\uc57c\ub97c \ud30c\uc545\ud569\ub2c8\ub2e4. \uad50\uc721 \ud504\ub85c\uadf8\ub7a8 \uac15\ud654\uc5d0\uc11c \uace0\uac1d \uc11c\ube44\uc2a4 \ubaa8\ubc94 \uc0ac\ub840 \ucd94\uc801\uae4c\uc9c0, \uae0d\uc815\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\ub97c \ub0b4\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \ud488\uc9c8 \ud504\ub85c\uc138\uc2a4\ub97c \uad6c\ucd95\ud558\uc138\uc694.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-lock text-orange\"><\/i><h3 class=\"h5 text-black\">\ubcf4\uc548 \ubc0f \uaddc\uc815 \uc900\uc218 \uc8fc\ub3c4<\/h3>\n<p>\uc548\uc804\uacfc \ubcf4\uc548\uc740 \uadf8 \ubb34\uc5c7\ubcf4\ub2e4 \ucd5c\uc6b0\uc120\uc785\ub2c8\ub2e4. \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ucf5c\uc13c\ud130 \ud234\uc744 \uc0ac\uc6a9\ud574\uc57c \ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\ud558\uba74 \uc6b4\uc601 \uaddc\ubaa8\uc5d0 \uad00\uacc4\uc5c6\uc774, \ud544\uc694\ud55c \ubaa8\ub4e0 \uad00\ub9ac \uae30\ub2a5\uc744 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub179\ud654 \ubc0f \ud488\uc9c8 \uad00\ub9ac\ub97c \uc704\ud55c \ud1b5\ud569 \ud234\uacfc \uc790\ub3d9\ud654\ub41c \ud504\ub85c\uc138\uc2a4 \uc138\ud2b8\ub97c \ud65c\uc6a9\ud574 \ubcf4\uc138\uc694.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc740 \ubaa8\ub4e0 \uc9c0\uc5ed\ubc95\uacfc \uc5f0\ubc29\ubc95, \uad6d\uc81c\ubc95\uc744 \uc900\uc218\ud569\ub2c8\ub2e4. \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uc554\ud638\ud654, \uc0ac\uc6a9\uc790 \uc9c0\uc815 \uae30\ub85d \ubcf4\uc874 \uc815\ucc45, \uc0ad\uc81c \ubcf4\ud638, \uc548\uc804\ud55c \uc77c\uc2dc \uc911\uc9c0 \ub4f1\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc7a0\uc7ac\uc801\uc778 \uc0ac\uae30\uc640 \ubd84\uc7c1, \uccad\uad6c, \ubc95\uc801 \uc870\uce58\ub97c \ud30c\uc545\ud569\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-visible text-orange\"><\/i><h3 class=\"h5 text-black\">\uc2e4\ud589 \uac00\ub2a5\ud55c \uace0\uac1d \uc778\uc0ac\uc774\ud2b8 \ud655\ubcf4<\/h3>\n<p>\ud544\uc694\ud55c \uc815\ubcf4 \uac80\uc0c9\uc5d0 \uc18c\ube44\ud558\ub294 \ub178\ub825\uc744 \ub35c\uc5b4\ub0b4\uc138\uc694. \uc790\uc138\ud55c \uac80\uc0c9 \ubc0f \ud544\ud130 \uae30\ub2a5\uc744 \ud1b5\ud574 \ub300\ud654 \ud2b8\ub80c\ub4dc\uc640 \uac1c\ubc1c \uae30\ud68c\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc778\uacf5 \uc9c0\ub2a5(AI)\uc744 \uae30\ubc18\uc73c\ub85c \ud558\ub294 \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \ud234\uc744 \uc0ac\uc6a9\ud558\uba74 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc2dd\ubcc4\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc740 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0\uc11c \uc758\ubbf8\uc640 \uc778\uc0ac\uc774\ud2b8\ub97c \ucc3e\uc544\ub0c5\ub2c8\ub2e4. \uc774 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\uc640 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uacc4\ud68d\ud558\uace0, \uc2e4\ud589\ud558\uace0, \uac1c\uc120\ud574 \ubcf4\uc138\uc694.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">\uc2e4\uc81c \uace0\uac1d\uc758 \ud6c4\uae30<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 horizontal\" href=\"\/customer-stories\/beyond-bank\" target=\"\" rel=\"\"><div class=\"logo p-0\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/Beyond-bank-Logo.svg\" class=\"logo shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded shadow-lg vc_custom_1634658339238 bgc-light-blue \"><blockquote class=\"ko-kr\"><p>\uc6b0\ub9ac \uc740\ud589\uc740 \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 CSAT \uc810\uc218\ub97c 89%\uc5d0\uc11c 92%\ub85c \ud5a5\uc0c1\uc2dc\ucf30\uc2b5\ub2c8\ub2e4. 5\uac00\uc9c0 \uc9c0\ud45c \ubaa8\ub450\uc5d0\uc11c \uc544\uc8fc \ub192\uc740 \ub9cc\uc871\ub3c4\ub97c \uc774\ub8e8\uc5c8\uc8e0.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 \ube0c\ub80c\ud2b8 \uc54c\ub809\uc0b0\ub354(Brent Alexander), \uace0\uac1d\uad00\uacc4\uc13c\ud130 \ub0b4\uc154\ub110 \ub9e4\ub2c8\uc800, \ube44\uc698\ub4dc \uc740\ud589(Beyond Bank)<\/p><div class=\"btn btn-secondary\">\uc0ac\ub840 \uc77d\uc5b4\ubcf4\uae30<\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 horizontal\" href=\"\/ko-kr\/customer-stories\/ping-an-insurance\" target=\"\" rel=\"\"><div class=\"logo p-0\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/Ping-An-Logo.svg\" class=\"logo shadowed-lg\" alt=\"Ping An Insurance customer story\"><\/div><div class=\"details rounded shadow-lg vc_custom_1634658386703 bgc-light-blue \"><blockquote class=\"ko-kr\"><p>\ub2e4\uc591\ud55c \uac10\ub3c5 \ubc0f \uae30\uc5c5 \uaddc\uc815\uc744 \uc9c0\ud0a4\uae30 \uc704\ud574 \ubaa8\ub4e0 \ub2e8\uc77c \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 100% \uae30\ub85d\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4. \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc778\ud130\ub799\uc158 \uae30\ub85d \uc2dc\uc2a4\ud15c\uc774 \ud544\uc694\ud588\ub358 \uac70\uc8e0. 2014\ub144\ubd80\ud130 \uc81c\ub124\uc2dc\uc2a4 \uc778\ud130\ub799\uc158 \ub179\ucde8\ub97c \uc0ac\uc6a9\ud574 \uc624\uace0 \uc788\ub294\ub370, \uc9c0\uae08\uae4c\uc9c0 \uadf8 \uc5b4\ub5a4 \uae30\ub85d\ub3c4 \uc190\uc2e4\ub418\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 \uc720 \uc6e8\uc774(Yu WEI), \ud551\uc548 \ud30c\uc774\ub0b8\uc2a4 \ud06c\ub9ac\uc5d0\uc774\ud2f0\ube0c \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uadf8\ub8f9 \ucd1d\uad04 \ub9e4\ub2c8\uc800, \ud551\uc548 \uc778\uc288\uc5b4\ub7f0\uc2a4(Ping An Insurance)<\/p><div class=\"btn btn-secondary\">\uc0ac\ub840 \uc77d\uc5b4\ubcf4\uae30<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"box-sizing: border-box; margin-top: 0px; margin-bottom: 1rem; font-weight: 400; line-height: 1.23em; font-size: 2.111rem; color: #23395d; font-family: Roboto, 'Noto Sans KR', Arial, Tahoma, sans-serif; text-align: center;\">\ube44\uc988\ub2c8\uc2a4 \uac1c\uc120\uc744 \uc704\ud55c \uc2ec\uce35\uc801\uc778 \uc778\ud130\ub799\uc158 \ud1b5\ucc30\ub825 \ud655\ubcf4<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-navy vertical text-center logo   \" href=\"\/ko-kr\/genesys-cloud\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3>\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX<\/h3>\n<h4 class=\"h5\">\uc2dc\uc2a4\ud15c\uacfc \ud504\ub85c\uc138\uc2a4, \uc778\ub825 \ud1b5\ud569<\/h4>\n<p>\ubaa8\ub4e0 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uc774\ub2c8\uc154\ud2f0\ube0c\uc5d0 \uacf5\ud1b5 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uc138\uc694. \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX\u2122 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud488\uc9c8\uacfc \uae30\ub85d \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc758 \uc0ac\uc77c\ub85c\ub97c \uc81c\uac70\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uaddc\uc815 \uc900\uc218, \ud488\uc9c8 \ubaa8\ub2c8\ud130\ub9c1, \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d, \uace0\uac1d\uc758 \ubaa9\uc18c\ub9ac\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ub2e8\uc77c \uc778\ud130\ud398\uc774\uc2a4\ub85c \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-center\"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;black&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1744163770349{padding-top: 8rem !important;padding-bottom: 8rem !important;}&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"text-white h3 text-black\" style=\"text-align: center;\">Genesys \uc194\ub8e8\uc158\uc73c\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/gamification-call-center-employees\"><div class=\"card-body\"><h3 class=\"h5\">\uac8c\uc784\ud654\ub97c \ud1b5\ud55c \uc9c1\uc6d0 \ub3d9\uae30\ubd80\uc5ec<\/h3><p>\uacb0\uacfc\ub97c \uc774\ub04c\uc5b4\ub0b4\ub294 \uc2e4\ud589 \uac00\ub2a5\ud55c \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub85c \uc9c1\uc6d0\uc774 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/h3><p>\uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uc720\uc6a9\ud55c \ub3c4\uad6c\uc640 \uc9c0\uc6d0, \uc131\uc7a5 \uae30\ud68c\ub97c \uc81c\uacf5\ud558\uc5ec \uc5c5\ubb34\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/workforce-scheduling-forecasting\"><div class=\"card-body\"><h3 class=\"h5\">\uc6cc\ud06c\ud3ec\uc2a4(\uc778\ub825) \uc77c\uc815 \uad00\ub9ac \ubc0f \uc608\uce21<\/h3><p>\uc815\ud655\ud558\uace0 \uc720\uc5f0\ud55c \uc77c\uc815\uc744 \uba87 \ubd84 \uc548\uc5d0 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc218\uc694\uac00 \ud3ed\uc99d\ud560 \ub54c\ub3c4 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ucd5c\uc801\uc758 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d<\/h3><p>\ud14d\uc2a4\ud2b8 \ubc0f \uc74c\uc131 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc8fc\uc694 \uc774\ubca4\ud2b8\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \ub610\ud55c \uaddc\uc815 \uc900\uc218\ub97c \ubcf4\uc7a5\ud558\uba70 \uad50\uc721 \uae30\ud68c\ub97c \ud30c\uc545\ud558\ub294 \ub4f1\uc758 \uc791\uc5c5\uc744 \uc218\ud589\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/employee-performance-management-tools\"><div class=\"card-body\"><h3 class=\"h5\">\uc9c1\uc6d0 \uc131\uacfc \uad00\ub9ac \ub3c4\uad6c<\/h3><p>\ucf54\uce6d \ubc0f \uad50\uc721\uc744 \ud1b5\ud574 \uc131\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \uc2e4\uc2dc\uac04\uc73c\ub85c \uc778\ud130\ub799\uc158 \uad00\ub9ac\ud558\uba70 \ub370\uc774\ud130 \ubd84\uc11d \ubc0f \uc561\uc158 \uc544\uc774\ud15c\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section footer_form=&#8221;footer-form&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>\ud1b5\ud654 \ud488\uc9c8 \ubcf4\uc99d\uacfc \ubaa8\ub2c8\ud130\ub9c1\uc744 \uc790\ub3d9\ud654\ud558\uc138\uc694<\/h4>\n<p>\uc2dc\uac04\uc774 \ub9ce\uc774 \uc18c\uc694\ub418\ub294 \ubaa8\ub2c8\ud130\ub9c1 \ubc29\uc2dd\uacfc \uc791\ubcc4\uc744 \uace0\ud558\uace0, AI \uae30\ubc18 \ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c \ucee8\ud0dd\uc13c\ud130 QA \uc804\ubb38\uac00\uac00 \ub418\uc138\uc694. \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\uae30 \uc804\uc5d0 \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc744 \ud30c\uc545\ud558\uace0 \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc758 \ud488\uc9c8 \ubcf4\uc99d \uae30\ub2a5\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uc5b4\ub5bb\uac8c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294\uc9c0, \ub370\ubaa8\ub97c \uc694\uccad\ud558\uc5ec \ud655\uc778\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/480280\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/480280\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"346962\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option 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