{"id":480272,"date":"2023-06-12T11:38:04","date_gmt":"2023-06-12T18:38:04","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%ec%a7%80%ec%8b%9d-%ea%b4%80%eb%a6%ac-%eb%8f%84%ea%b5%ac"},"modified":"2023-06-19T01:12:01","modified_gmt":"2023-06-19T08:12:01","slug":"knowledge-management","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/knowledge-management","title":{"rendered":"\uc9c0\uc2dd \uad00\ub9ac \ub3c4\uad6c"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section vib=&#8221;enable&#8221; g_section_text=&#8221;white&#8221; background_color=&#8221;bgc-yellow&#8221; m_background_color=&#8221;bgc-yellow&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1623779373933{padding-top: 9.833rem !important;padding-bottom: 6.333rem !important;background-image: url(https:\/\/www.genesys.com\/media\/yellow-slant2-bg.svg?id=382823) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h1>\uc9c0\uc2dd \uad00\ub9ac\ub97c \ud1b5\ud55c \uc815\ubcf4 \uc804\ub2ec\uc744<br \/>\n\uc790\ub3d9\ud654\ud558\uc138\uc694<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"#demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc608\uc57d<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;461190&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">\uc9c0\uc2dd\uc744 \ub354 \uac00\uce58\uc788\uace0 \uc720\uc6a9\ud558\uac8c<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\ucc44\ub110\uc5d0 \ub300\ud55c \uc9c0\uc2dd \uc900\ube44\ud558\uae30<\/h3>\n<p>\ub2e4\uc591\ud55c \ucc44\ub110\uc5d0 \ub300\ud55c \uc9c0\uc2dd\uc744 \uc190\uc27d\uac8c \uc0dd\uc131, \ud3b8\uc9d1, \uc720\uc9c0 \uad00\ub9ac \ubc0f \ud65c\uc131\ud654\ud558\uace0, \ubaa8\ub4e0 \uc0ac\uc6a9\uc790\uc758 \uc0dd\uc0b0\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc815\ud655\ud55c \uc815\ubcf4 \uc81c\uacf5<\/h3>\n<p>\ubaa8\ub4e0 \ucc44\ub110\uc5d0 \uc801\ud569\ud55c \uc9c0\uc2dd\uc744 \uc790\ub3d9\uc73c\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc778\uacf5 \uc9c0\ub2a5(AI)\uc744 \uc0ac\uc6a9\ud558\uba74 \ud0a4\uc6cc\ub4dc \ubfd0\ub9cc \uc544\ub2c8\ub77c \uace0\uac1d \uc758\ub3c4\uc5d0 \uae30\ubc18\ud55c \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc9c0\uc2dd\uc758 \ubaa8\ub2c8\ud130\ub9c1 \ubc0f \uce21\uc815<\/h3>\n<p>\uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac\uc758 \uc9c0\uc2dd \uc774\uc6a9 \ube48\ub3c4\ub97c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \ud6a8\uacfc\ub97c \uc54c\uc544\ubcf4\uace0 \ucc44\ub110 \uac04 \uc0ac\uc6a9\uc758 \ucc28\uc774\ub97c \uc0b4\ud3b4\ubcf4\uc138\uc694.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1668538109797{padding-bottom: 11.111rem !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">\ub0b4\uc7a5\ub41c \uc9c0\uc2dd \uad00\ub9ac \uc194\ub8e8\uc158\uc73c\ub85c \ub9e4\ub825\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;461797&#8243; el_class=&#8221;shadow-sm&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-navy\">\uc9c1\uad00\uc131 \ubc0f \ud1b5\ud569<\/h3>\n<p>\uc9c1\uad00\uc801\uc778 \uc9c0\uc2dd \uc6cc\ud06c\ubca4\uce58\ub97c \ud1b5\ud574 \ud48d\ubd80\ud55c \uc815\ubcf4\ub97c \uc218\uc9d1, \uad6c\uc131 \ubc0f \uc81c\uacf5\ud569\ub2c8\ub2e4. \ucf54\ub529 \uc694\uad6c \uc0ac\ud56d\uc744 \uc5c6\uc560\uace0 \uc2dc\uac04\uc744 \uc808\uac10\ud574 \uc8fc\ubbc0\ub85c, \ucf58\ud150\uce20 \uc81c\uc791\uc790\ub294 \uc9c0\uc2dd\uc744 \uad00\ub9ac\ud558\uace0 \uc774\ub97c \ub354 \ube60\ub974\uac8c \ucc3e\uc744 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \ub370 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-navy\">AI \uae30\ubc18 \uac80\uc0c9<\/h3>\n<p>AI \uae30\ubc18 \uc2dc\ub9e8\ud2f1 \uac80\uc0c9 \uacbd\ud5d8\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \ubc14\ub97c \uc774\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uacfc \ub3d9\uae30\ud654\ub41c \ub3d9\uc801 \ucf58\ud150\uce20\ub97c \uc81c\uacf5\ud558\ubbc0\ub85c \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \uc27d\uac8c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-navy\">\ud655\uc7a5\ud615 \uc140\ud504 \uc11c\ube44\uc2a4<\/h3>\n<p>\ubd07, \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0, \uc9c0\uc6d0 \uc13c\ud130 \uac19\uc740 \uc140\ud504 \uc11c\ube44\uc2a4 \ub3c4\uad6c\ub97c \ud1b5\ud574 \uc9c0\uc2dd\uc744 \uc790\ub3d9\uc73c\ub85c \uac80\uc0c9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac01 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc6d0\uc774 \uac00\uc9c4 \uc774\uc288\ub97c \ub354 \ube68\ub9ac \ud574\uacb0\ud558\uc5ec \uc778\uac04 \uc0c1\ub2f4\uc0ac\uac00 \ud544\uc694\ub85c \ud558\ub294 \uc77c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-navy\">\uc9c0\uc2dd \uc778\uc0ac\uc774\ud2b8<\/h3>\n<p>\ub2e4\uc591\ud55c \uc778\ud130\ub799\uc158 \uc9c0\uc810\uc5d0\uc11c \uc9c0\uc2dd \uc0ac\uc6a9\uacfc \uadf8 \ud6a8\uacfc\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc790\ub3d9\uc73c\ub85c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uc800\ud574\ud558\uc9c0 \uc54a\uace0\ub3c4 \uc9c0\uc2dd \uaca9\ucc28\ub97c \ud30c\uc545\ud558\uace0 \uc2e4\uc2dc\uac04\uc73c\ub85c \ubb38\uc81c\ub97c \uc27d\uac8c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-navy\">\ub9de\ucda4\ud654\ub418\uace0 \uc0c1\ud669\uc5d0 \ub9de\ub294 \uc9c0\uc2dd<\/h3>\n<p>\uace0\uac1d\uc774 \uc18c\ud1b5\ud558\ub294 \uc5b8\uc5b4\ub85c \ub9de\ucda4\ud654\ub418\uace0 \uc0c1\ud669\uc5d0 \ub9de\ub294 \uc9c0\uc2dd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc0c8\ub86d\uace0 \ub2e4\uc591\ud55c \ubb38\uc758 \ubc29\uc2dd\uacfc \ud2b9\uc815 \ucc44\ub110\uc744 \ud1b5\ud55c \uace0\uac1d \ub300\uc751 \ubc29\ubc95\uc744 \uc190\uc27d\uac8c \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-navy\">\uac1c\ubc29\ub418\uace0 \uc720\uc5f0\ud55c \ubc29\uc2dd<\/h3>\n<p>\ud30c\uc77c \ubc0f \uacf5\uc720 \ub9ac\uc18c\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc874\uc7ac\ud558\ub294 \uc9c0\uc2dd\uc744 \uac00\uc838\uc624\uace0 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc874 \ud0c0\uc0ac \ub3c4\uad6c \ubc0f \ud22c\uc790 \uc790\uc0b0\uc5d0 \uc5f0\uacb0\ud55c \ub4a4 \uc81c\ub124\uc2dc\uc2a4 \ud658\uacbd\uacfc \uc801\uc808\ud788 \ud63c\ud569\uc2dc\ucf1c \uc9c0\uc2dd \uc778\uc0ac\uc774\ud2b8\ub97c \uc2e0\uc18d\ud558\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold text-18\">2025\ub144 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(CCaaS \ubd84\uc57c)<\/p>\n<h2 class=\"h4\">Genesys, Gartner\ub85c\ubd80\ud130 11\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815<\/h2>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner \ubcf4\uace0\uc11c \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-light-blue vertical text-start thumbnail  chevron-only  \" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"490\" height=\"337\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Contact-Center-Agent-Stat.png\" alt=\"Contact Center Agent Stat\" ><\/div><div class=\"card-body\"><p class=\"h2 font-swb\">78%<\/p>\n<p class=\"text-22\">CX \uc9c1\uc6d0\uc5d0\uac8c \ub2e5\uce58\ub294 \uac00\uc7a5 \ud070 \uc5b4\ub824\uc6c0\uc73c\ub85c \uace0\uac1d\uc744 \uc9c0\uc6d0\ud560 \uc815\ubcf4\uac00 \ubd80\uc871\ud558\ub2e4\ub294 \uc810\uc744 \uaf3d\uc740 \uc751\ub2f5\uc790\uc758 \uc218<\/p>\n<p><strong class=\"text-navy\">\uace0\uac1d \uacbd\ud5d8\uacfc \ubbf8\ub798\uc758 \uc6cc\ud06c\ud3ec\uc2a4 \uc804\ub7b5 \u2013 MIT Technology Review Insights, 2022<\/strong><\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<h3 class=\"\">\uc751\ub2f5 \uc790\ub3d9\ud654\ub85c \uace0\uac1d\uc744 \ub9cc\uc871\uc2dc\ud0a4\uace0 \uc0c1\ub2f4\uc0ac \uc5ed\ub7c9 \uac15\ud654<\/h3>\n<p>\uae30\uc5c5\uc774 \uc0c1\ud488\uacfc \uc11c\ube44\uc2a4\ub97c \ub2e4\uc591\ud654\ud558\uace0, \uc0c8\ub85c\uc6b4 \uc2dc\uc7a5\uc5d0 \uc9c4\uc785\ud558\uace0, \uace0\uac1d \uae30\ubc18\uc744 \ud655\ub300\ud568\uc5d0 \ub530\ub77c \uc0c8\ub85c\uc6b4 \uc9c0\uc2dd\ub3c4 \uafb8\uc900\ud788 \uc0dd\uc131\ub429\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uc801\uc808\ud55c \uc774\ud574\uad00\uacc4\uc790\uc640 \uc801\uc808\ud55c \uc2dc\uc810\uc5d0 \uc801\uc808\ud55c \uc9c0\uc2dd\uc744 \uacf5\uc720\ud558\ub294 \uc77c\uc740 \uc810\uc810 \ub354 \uc5b4\ub824\uc6cc\uc9d1\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc744 \uc0ac\uc6a9\ud558\uba74 \uc0ac\uc6a9\uc790 \uce5c\ud654\uc801\uc778 \uc9c0\uc2dd \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ub3c4\uad6c\uc5d0 \uc811\uadfc\ud558\uc5ec \ubcf4\ub2e4 \uc801\ud569\ud55c \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d \uacbd\ud5d8\uc744 \uc27d\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucf58\ud150\uce20 \ub77c\uc774\ube0c\ub7ec\ub9ac, \uace0\uac1d \ub370\uc774\ud130 \ub4f1 \uc720\uc6a9\ud55c \ub9ac\uc18c\uc2a4\ub97c \uc190\uc27d\uac8c \ucef4\ud30c\uc77c\ud558\uace0 \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ud611\uc5c5 \ub3c4\uad6c\ub97c \uc774\uc6a9\ud558\uc5ec \uc870\uc9c1 \uc804\ubc18\uc758 \uc0ac\uc77c\ub85c\ub97c \uc81c\uac70\ud558\uc138\uc694. \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \uc801\uc2dc\uc5d0 \uc81c\uacf5\ud558\uc5ec \ubaa8\ub4e0 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uac1c\uc120\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">\uc62c\ubc14\ub978 \uc815\ubcf4\ub85c \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uac15\ud654\ud558\uae30<\/h3>\n<p style=\"text-align: center;\">\uc5ec\ub7ec \uc811\uc810\uc5d0\uc11c \ud65c\uc6a9\ud560 \uc218 \uc788\uc73c\uba70 \uc911\uc559 \uc9d1\uc911\uc2dd\uc73c\ub85c \uc720\uc9c0\uad00\ub9ac\ub418\ub294 \uc9c0\uc2dd \uae30\ubc18 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \ubc0f \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc774\ub4e4\uc774 \ud544\uc694\ub85c \ud558\ub294 \uc9c0\uc2dd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc9c0\uc6d0 \ud300\uacfc \uc601\uc5c5 \ud300\uc740 \ubb3c\ub860, \uc870\uc9c1\uc758 \uac01 \ubd80\uc11c\uc5d0 \uc6d0\ud558\ub294 \uc815\ubcf4\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub294 \uad8c\ud55c\uc744 \uc81c\uacf5\ud558\uc138\uc694. \ubaa8\ub4e0 \uc0ac\uc6a9\uc790\uc640 \uc815\ubcf4 \uc18c\ube44\uc790\ub97c \ud53c\ub4dc\ubc31 \ub8e8\ud504\uc5d0 \ud3ec\ud568\ud558\uc5ec \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc140\ud504 \uc11c\ube44\uc2a4 \ucf58\ud150\uce20\ub97c \uad50\uc721\ud558\uace0 \uac1c\uc120\ud558\uc138\uc694.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1618854940659{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-book text-orange\"><\/i><h3 class=\"text-black h5\">CX\uc758 \uc911\uc2ec\uc774 \ub418\ub294 \uc9c0\uc2dd<\/h3>\n<p>\uace0\uac1d \ubc0f \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud544\uc694\ud55c \uc9c0\uc2dd\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc140\ud504 \uc11c\ube44\uc2a4, \ubd07 \ub610\ub294 \uc0c1\ub2f4\uc0ac \uc8fc\ub3c4 \ub300\ud654\ub97c \ud1b5\ud574 \ub514\uc9c0\ud138 \ubc0f \uc74c\uc131 \uae30\ubc18 \uc778\ud130\ub799\uc158\uc744 \uc9c0\uc6d0\ud558\ub294 \ub2e8\uc77c \uc9c0\uc2dd \uc800\uc7a5\uc18c\ub97c \uad6c\ucd95\ud558\uc138\uc694. \uc5ec\ub7ec \uc811\uc810\uc5d0\uc11c \ubcf4\ub2e4 \uc77c\uad00\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-brain text-orange\"><\/i><h3 class=\"h5 text-black\">\uc9c0\uc2dd\uc758 \uc190\uc26c\uc6b4 \uc0dd\uc131, \ubcf4\uac15 \ubc0f \uad6c\uc131<\/h3>\n<p>\uc9c0\uc2dd \uadfc\ub85c\uc790\uc5d0\uac8c \uc9c0\uc2dd\uc744 \ub9cc\ub4e4\uace0 \uac1c\uc120\ud558\ub294 \ub370 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud558\uc138\uc694. \uc9c0\uc2dd \uc800\uc7a5\uc18c\ub97c \ub9cc\ub4e4\uac70\ub098 \uae30\uc874 \ucf58\ud150\uce20 \uc6d0\ubcf8\uc744 \uac00\uc838\uc62c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub294 \ucf58\ud150\uce20\uc5d0 \uc0dd\ub3d9\uac10\uc744 \uc8fc\ub294 \ub9ac\uce58 \ud14d\uc2a4\ud2b8, \uc774\ubbf8\uc9c0 \ubc0f \ube44\ub514\uc624\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uccb4\uacc4\uc801\uc778 \uc9c0\uc2dd\uc744 \ud1b5\ud574 \ucf58\ud150\uce20\ub97c \uc190\uc27d\uac8c \ucc3e\uc544\uc11c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-process-person text-orange\"><\/i><h3 class=\"text-black h5\">\uace0\uac1d \ubc0f \uc9c1\uc6d0\uc5d0\uac8c \ud544\uc694\ud55c \uc815\ubcf4\uc758 \uc790\ub3d9\ud654<\/h3>\n<p>\uc800\uc7a5\uc18c\uc5d0\uc11c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc601\ud5a5\uc744 \uc8fc\ub294 \uc9c0\uc810\uc73c\ub85c \uc815\ubcf4\uac00 \uc790\ub3d9 \uc774\ub3d9\ud569\ub2c8\ub2e4. \uc2dc\ub9e8\ud2f1 \uac80\uc0c9 \uae30\ub2a5 \ubc0f AI\ub97c \uc0ac\uc6a9\ud558\uba74 \uc778\ud130\ub799\uc158 \ucee8\ud14d\uc2a4\ud2b8\uc5d0\uc11c \ud0a4\uc6cc\ub4dc\uac00 \uc544\ub2cc \uc758\ub3c4\uc5d0 \ub530\ub77c \ucf58\ud150\uce20\ub97c \uac80\uc0c9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc800\uc7a5\uc18c\uc5d0 \ucc44\ub110 \uce21\uba74\uc744 \ucd94\uac00\ud558\uba74 \uc9c0\uc2dd \uae30\ubc18 \uc790\uc0b0\uc744 \ud1b5\ud574 \uace0\uac1d \uc140\ud504\uc11c\ube44\uc2a4 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc0c1\ub2f4\uc0ac \uc8fc\ub3c4 \uc778\ud130\ub799\uc158\uc744 \uc815\ud655\ud558\uac8c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-mobile-laptop text-orange\"><\/i><h3 class=\"h5 text-black\">\ubaa8\ub450\ub97c \uc704\ud55c \uc9c0\uc2dd \ud3ec\ud138 \uc0dd\uc131<\/h3>\n<p>\uc9c0\uc2dd \uc800\uc7a5\uc18c\ub97c \uc704\ud55c \uc2a4\ub9c8\ud2b8 \ud3ec\ud138\uc744 \uc190\uc27d\uac8c \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\ubd80 \uc9c0\uc2dd \ubc94\uc8fc\ub97c \ud65c\uc131\ud654\ud558\uac70\ub098, \uace0\uac1d\uc774\ub098 \uc9c1\uc6d0\uc744 \uc704\ud55c \uc9c0\uc6d0 \uc13c\ud130\ub85c \uc0ac\uc6a9\ud560 \uc804\uccb4 \uc9c0\uc2dd \uae30\ubc18 \uc790\uc0b0\uc744 \ud65c\uc131\ud654\ud558\uc138\uc694. \uac04\ub2e8\ud55c \ucf54\ub4dc \uc870\uac01\uc744 \uc6f9\ud398\uc774\uc9c0\uc5d0 \ucd94\uac00\ud558\uc5ec \uc2a4\ub9c8\ud2b8 \uac80\uc0c9 \uae30\ub2a5\uc744 \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \ube60\ub974\uace0 \uc27d\uac8c \ucc3e\uc744 \uc218 \uc788\ub294 \uac80\uc0c9\uc5b4 \uc790\ub3d9\uc644\uc131 \uae30\ub2a5\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-globe text-orange\"><\/i><h3 class=\"text-black h5\">\uc804 \uc138\uacc4\uc801\uc73c\ub85c \uc9c0\uc2dd \ud655\uc7a5<\/h3>\n<p>\uace0\uac1d\uacfc \uc9c1\uc6d0\uc740 \uc790\uc2e0\uc774 \uc4f0\ub294 \uc6a9\uc5b4\uc640 \uc5b8\uc5b4\uc5d0 \ubd80\ud569\ud558\ub294 \uc815\ubcf4\ub97c \uc6d0\ud569\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uc5b8\uc5b4\uc5d0 \uac78\ub9de\ub294 \uc9c0\uc2dd \uc800\uc7a5\uc18c\ub97c \uc81c\uacf5\ud558\uba74 \uc774\ub7ec\ud55c \uc694\uad6c\ub97c \ub4b7\ubc1b\uce68\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc601\uc5b4, \ub3c5\uc77c\uc5b4, \ud504\ub791\uc2a4\uc5b4, \uc2a4\ud398\uc778\uc5b4, \uc774\ud0c8\ub9ac\uc544\uc5b4, \ud3ec\ub974\ud22c\uac08\uc5b4\uac00 \uc774\ubbf8 \uc9c0\uc6d0\ub418\uba70 \ud5a5\ud6c4 \ub354 \ub9ce\uc740 \uc5b8\uc5b4\uac00 \uc9c0\uc6d0\ub420 \uc608\uc815\uc785\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-database text-orange\"><\/i><h3 class=\"text-black h5\">\ub370\uc774\ud130 \uc911\uc2ec \uc9c0\uc2dd \ucd5c\uc801\ud654<\/h3>\n<p>\uc9c0\uc2dd \uc0ac\uc6a9 \ubc0f \uadf8 \ud6a8\uacfc\uc5d0 \ub300\ud55c \uc778\ud130\ub799\uc158 \ubcf4\uace0\uc11c\ub97c \ud1b5\ud574 \uc9c0\uc2dd \uaca9\ucc28\ub97c \uc0ac\uc804\uc5d0 \ud30c\uc545\ud558\uace0 \uac1c\uc120 \uae30\ud68c\ub97c \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Knowledge Optimizer\ub294 \uc9c0\uc2dd \uc694\uccad\uc744 \ubcf4\uc5ec\uc8fc\uace0, \uc131\uacf5 \uc0ac\ub840\uc640 \uc2e4\ud328 \uc0ac\ub840\ub97c \uc548\ub0b4\ud569\ub2c8\ub2e4. \ub610\ud55c \uc5b4\ub5a4 \uc815\ubcf4\uac00 \ub354 \uc790\uc8fc \uc0ac\uc6a9\ub418\ub294\uc9c0 \uadf8\ub9ac\uace0 \uc815\ubcf4 \uc0ac\uc6a9\uc790\uac00 \uc5b4\ub5a4 \uc815\ubcf4\ub97c \uac00\uc7a5 \ub9ce\uc774 \uace0\ub824\ud558\ub294\uc9c0\ub97c \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-database text-orange\"><\/i><p>\n&lt;h3 class=&#8221;text-black h5&#8243;&gt;\ub370\uc774\ud130 \uae30\ubc18 \uc9c0\uc2dd \ucd5c\uc801\ud654&lt;\/h3&gt;<br \/>\n\uc9c0\uc2dd \uc0ac\uc6a9 \ubc0f \ud6a8\uc728\uc131\uc5d0 \ub300\ud55c \ub300\ud654\ud615 \ubcf4\uace0\uc11c\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc0ac\uc804\uc5d0 \uc9c0\uc2dd \uaca9\ucc28\ub97c \ud574\uc18c\ud558\uace0 \uac1c\uc120 \uae30\ud68c\ub97c \ucc3e\uc2b5\ub2c8\ub2e4. Knowledge Optimizer (\uc9c0\uc2dd \ucd5c\uc801\ud654)\ub294 \uc9c0\uc2dd \uc694\uccad\uc5d0 \ub300\ud55c \ubcf4\uae30\ub97c \uc81c\uacf5\ud558\uace0 \uc131\uacf5\ud55c \uc0ac\ub840\uc640 \uadf8\ub807\uc9c0 \uc54a\uc740 \uac83\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \ub610\ud55c \ub354 \uc790\uc8fc \uc0ac\uc6a9\ub418\ub294 \uc815\ubcf4\uc640 \uc0ac\uc6a9\uc790\uc5d0\uac8c \uac00\uc7a5 \ub3c4\uc6c0\uc774 \ub41c \uc815\ubcf4\ub97c \ubcf4\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row el_class=&#8221;reset-mt&#8221;][vc_column]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 horizontal\" href=\"\/customer-stories\/natwest-group\" target=\"\" rel=\"\"><div class=\"logo p-0\">\n                <img decoding=\"async\" width=\"760\" height=\"760\" src=\"https:\/\/www.genesys.com\/media\/NatWestGroup.png\" class=\"logo shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded shadow-lg vc_custom_1624391047757 bgc-light-blue \"><blockquote class=\"ko-kr\"><p>\uc81c\ud488\uc744 \uad6c\ub3d9\ud558\uace0 \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 \ucf54\ub529 \uacbd\ud5d8\uc774 \uc788\ub294 \uae30\uc220 \uc778\ub825\uc774 \ub530\ub85c \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc6b0\ub9ac\uac00 \uc0ac\uc6a9\ud558\ub358 \uc774\uc804 \uc194\ub8e8\uc158\uacfc \ube44\uad50\ud560 \ub54c \ub9e4\uc6b0 \ud070 \uc7a5\uc810\uc785\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Simon Johnson, \ub514\uc9c0\ud138 \uace0\uac1d \uacbd\ud5d8 \ucc45\uc784\uc790, NatWest Group<\/p><div class=\"btn btn-primary\">\uace0\uac1d \uc2a4\ud1a0\ub9ac \uc77d\uae30<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1670964078417{padding-top: 4rem !important;padding-bottom: 8rem !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">\uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc73c\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/messaging-apps\"><div class=\"card-body\"><h3 class=\"h5\">Messaging apps<\/h3><p>\ud1b5\ud569 \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc790\ub3d9\ud654\ud558\uba70, \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc778\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/sms-messaging\"><div class=\"card-body\"><h3 class=\"h5\">SMS \uba54\uc2dc\uc9d5<\/h3><p>\uce5c\uc219\ud55c \ubaa8\ubc14\uc77c \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc77c\uc0c1\uc744 \ubc29\ud574\ud558\uc9c0 \uc54a\uace0 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3><p>AI \uae30\ubc18 \ubd07\uc73c\ub85c \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uc138\uc694. \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0, \uc778\uac04 \uc0c1\ub2f4\uc0ac\ucc98\ub7fc \ud589\ub3d9\ud558\uba70, \uc5b8\uc81c\ub098 \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>\uc62c\uc778\uc6d0 \ub514\uc9c0\ud138 \uae30\ub2a5 \uc81c\ud488\uad70 \ub610\ub294 \uae30\uc5c5 \uc790\uccb4 \uc194\ub8e8\uc158\uc73c\ub85c \ud300\uc744 \uc9c0\uc6d0\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/social-media-customer-service\"><div class=\"card-body\"><h3 class=\"h5\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \uace0\uac1d \uc11c\ube44\uc2a4<\/h3><p>\uae0d\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \uad6c\ucd95\uc744 \uc704\ud574 \uc774\ubbf8 \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \uc778\uae30 \uc788\ub294 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/live-chat-software\"><div class=\"card-body\"><h3 class=\"h5\">\uc2e4\uc2dc\uac04 \ucc44\ud305<\/h3><p>\uace0\uac1d\uacfc \uc2e4\uc2dc\uac04\uc73c\ub85c \ucc44\ud305\ud558\uc5ec \uc2e0\uc18d\ud558\uac8c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc138\uc694. \uc804\ud654 \ud1b5\ud654\uac00 \ud544\uc694 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">\uc5c5\ubb34 \uc790\ub3d9\ud654<\/h3><p>\uc815\ud655\ud558\uace0 \uc77c\uad00\ub41c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubc31\uc624\ud53c\uc2a4 \uc804\uccb4\uc5d0\uc11c \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \uae30\ubc18 \uc6f9 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \ucc28\uc120\uc758 \uc81c\uc548 \ub610\ub294 \ub9ac\uc18c\uc2a4\uac00 \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uace0\uac1d\uacfc \uc628\ub77c\uc778\uc5d0\uc11c \ud6a8\uc728\uc801\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/email-contact-center\"><div class=\"card-body\"><h3 class=\"h5\">\uc774\uba54\uc77c<\/h3><p>\uc774\uba54\uc77c\uc5d0 \ucda9\ubd84\ud55c \uc8fc\uc758\ub97c \uae30\uc6b8\uc774\uc138\uc694. \ucee8\ud0dd\uc13c\ud130 \ub370\uc2a4\ud06c\ud1b1\uc5d0 \ud1b5\ud569\ub41c \uad00\ub9ac \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uc5ec \uc774\uba54\uc77c \uc9c0\uc6d0 \uae30\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/co-browse-screenshare\"><div class=\"card-body\"><h3 class=\"h5\">\ucf54-\ube0c\ub77c\uc6b0\uc9d5 \ubc0f \ud654\uba74 \uacf5\uc720<\/h3><p>\uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d\uc774 \uc5f0\ub77d\ud558\ub294 \uc774\uc720\ub97c \ud30c\uc545\ud558\uc138\uc694. \ubb38\uc81c \ud574\uacb0 \ubc29\ubc95\uc744 \uc9c1\uc811 \ubcf4\uc5ec\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section footer_form=&#8221;footer-form&#8221; flair=&#8221;%5B%7B%22flair_image%22%3A%22437236%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221;][vc_row css=&#8221;.vc_custom_1669151861084{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">AI \uae30\ubc18 \uc194\ub8e8\uc158\uc73c\ub85c \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uae30<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1669151877193{padding-top: 0px !important;padding-bottom: 2.5rem !important;}&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title\">2026 AI\uae30\ubc18 CX \ub3c4\uc785\uc744 \uc704\ud55c \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3><p class=\"brief-desc text-20 mb-0\">\ubbf8\ub798\uc758 \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\ub294 \uae30\uc220 \ubc0f \uae30\uc220 \ub3c4\uc785 \ud2b8\ub80c\ub4dc<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/five-steps-to-master-digital-customer-engagement\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-mastering_thumbnail.png\" height=\"240\" width=\"440\" alt=\"5 mastering thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\uace0\uac1d \uacbd\ud5d8\uacfc \uc5c5\ubb34\uc758 \ubbf8\ub798<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/webinars\/genesys-cloud-cx-demo-2022\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-demo.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">\uace0\uac1d \uacbd\ud5d8 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uc704\ud55c \uc62c\uc778\uc6d0 \ucef4\ud3ec\uc800\ube14 CX \ud50c\ub7ab\ud3fc \uc18c\uac1c\uc640 Genesys Cloud \ub370\ubaa8 \uc2dc\uc5f0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\uae30\ub2a5<\/p><h3 class=\"item-title h6\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-teal&#8221; content_placement=&#8221;middle&#8221; el_id=&#8221;demo&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>\uc9c0\uc2dd \ub9ac\uc18c\uc2a4\ub97c \ub354\uc6b1 \uc27d\uac8c \ud65c\uc6a9\ud558\uc138\uc694<\/h4>\n<p>\ube60\ub974\uace0 \ud3b8\ub9ac\ud55c \uc9c0\uc6d0\uc740 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uacfc \uc0c1\ub2f4\uc0ac \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uc5f4\uc1e0\uc785\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc120 \ub300\ud654 \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc81c\ub300\ub85c \ud30c\uc545\ud558\uace0, \uadf8\uc5d0 \uc801\ud569\ud55c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc81c\ub300\ub85c \ub41c \uc9c0\uc2dd \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc0ac\uc6a9\ud558\uba74 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0 \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc778 \uace0\uac1d \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0, \ud300\uc6d0\uc774 \uac00\uc7a5 \uc911\uc694\ud55c \uc21c\uac04\uc5d0 \uc27d\uac8c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub294 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc790\ub3d9 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud558\ub294 Genesys\ub9cc\uc758 \ubc29\ubc95\uc744 \ub370\ubaa8\uc5d0\uc11c \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/480272\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/480272\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"480666\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" 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