{"id":461946,"date":"2022-12-21T20:25:04","date_gmt":"2022-12-22T04:25:04","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=461946"},"modified":"2024-10-03T19:18:23","modified_gmt":"2024-10-04T02:18:23","slug":"social-media-customer-service","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/social-media-customer-service","title":{"rendered":"\uc18c\uc15c \ubbf8\ub514\uc5b4 \uace0\uac1d \uc11c\ube44\uc2a4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section vib=&#8221;enable&#8221; g_section_text=&#8221;white&#8221; background_color=&#8221;bgc-yellow&#8221; m_background_color=&#8221;bgc-yellow&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1623779373933{padding-top: 9.833rem !important;padding-bottom: 6.333rem !important;background-image: url(https:\/\/www.genesys.com\/media\/yellow-slant2-bg.svg?id=382823) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\">\ub354 \uac15\ub825\ud55c \uace0\uac1d \uad00\uacc4 \uad6c\ucd95\uc744 \uc704\ud55c \uc18c\uc15c \ud65c\ub3d9<\/h1>\n<p style=\"text-align: center;\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"#demo\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">\uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \ube0c\ub79c\ub4dc\uc758 \uc911\uc2ec \ud5c8\ube0c\ub85c \ub9cc\ub4dc\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]\ube0c\ub79c\ub4dc\ub294 \uace0\uac1d\uc774 \uc788\ub294 \uacf3\uc5d0\uc11c \uace0\uac1d\uc744 \ub9cc\ub098\uc57c \ud569\ub2c8\ub2e4. \uc18c\uc15c \ubbf8\ub514\uc5b4\uc640 \uac19\uc740 \ub514\uc9c0\ud138 \ucc44\ub110\uc740 \uac00\uc7a5 \ube60\ub974\uac8c \uc131\uc7a5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\uadfc Sprout Social \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 91%\uc758 \uace0\uac1d\ub4e4\uc774 \uc0ac\ub78c\uacfc \uc0ac\ub78c\uc744 \uc5f0\uacb0\ud558\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4\uc758 \ud798\uc744 \ubbff\uace0 \uc788\ub2e4\uace0 \ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 64%\uc758 \uc18c\ube44\uc790\ub294 \ube0c\ub79c\ub4dc\uc640 \ubbf8\ub514\uc5b4\ub97c \ud1b5\ud574 \uc5f0\uacb0\ub418\uae30\ub97c \uc6d0\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub294 \uc18c\uc15c\ubbf8\ub514\uc5b4 \uc0ac\uc774\ud2b8\ub97c \uc7a0\uc7ac \uace0\uac1d \ubc0f \ud604 \uace0\uac1d\uacfc\uc758 \uc5f0\uacb0\uc744 \uc704\ud55c \uac15\ub825\ud55c \ud5c8\ube0c\ub85c \ub9cc\ub4e4 \uc218 \uc788\uac8c \ud569\ub2c8\ub2e4. \ub208\uc5d0 \uc798 \ub744\ub294 \ucc44\ub110\uc5d0\uc11c \ud0c1\uc6d4\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \ube0c\ub79c\ub4dc \ud3c9\ud310\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud300\uc758 \ub2e4\ub978 \ucc44\ub110\uacfc \ud568\uaed8 \uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \ud1b5\ud569\ud558\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software\">\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/a>\ub85c \uac04\ud3b8\ud558\uac8c \ub9e4\uc77c \uace0\uac1d \uc9c0\uc6d0\uc5d0 \uc0ac\uc6a9\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_video link=&#8221;https:\/\/www.youtube.com\/embed\/tRt0GX28SM4?=rel0&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">\uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c \uc88b\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \uc81c\uacf5\ud558\uae30<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc751\ub2f5\ub960 \ud5a5\uc0c1<\/h3>\n<p>&#8216;\ubb38\uc81c\uac00 \ud574\uacb0\ub418\uc5c8\uc2b5\ub2c8\ub2e4&#8217;\ub77c\uace0 \uc27d\uac8c \ub9d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub3c4\uad6c\ub97c \ucee8\ud0dd \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc5d0 \ubd88\ub7ec\uc624\uba74 \uc18c\uc15c \uc751\ub2f5 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud558\uc5ec \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc218\uc775 \uc99d\ub300<\/h3>\n<p>\uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \uc815\ubcf4\ub85c \uc18c\uc15c \uc9c8\ubb38\uc774\ub098 \ub313\uae00\uc5d0 \uc751\ub2f5\ud558\ub294 \uac83\uc740 \uc628\ub77c\uc778 \ud310\ub9e4\ub97c \uadf9\ub300\ud654\ud558\ub294 \uc88b\uc740 \ubc29\ubc95\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\ube0c\ub79c\ub4dc \uc778\uc9c0\ub3c4 \ud5a5\uc0c1<\/h3>\n<p>\uc18c\uc15c \ubbf8\ub514\uc5b4\uc758 \uc874\uc7ac\ub294 \ube0c\ub79c\ub4dc\uac00 \uce5c\uadfc\ud558\uace0 \uc811\uadfc\ud558\uae30 \uc27d\ub2e4\uace0 \ub290\ub07c\uac8c \ud569\ub2c8\ub2e4. \ub514\uc9c0\ud138 \ucc44\ub110\uc5d0\uc11c \uba85\uc131\uc744 \ub192\uc774\uc138\uc694.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22379396%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%2263%25%22%2C%22flair_top%22%3A%22216px%22%2C%22flair_left%22%3A%220%22%2C%22flair_zindex%22%3A%220%22%2C%22flair_bgc%22%3A%22%23ffffff%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1623797774786{padding-bottom: 11.111rem !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">\uc18c\uc15c\uc5d0 \ud544\uc694\ud55c \ub3c4\uad6c\uac00 \ubaa8\ub450 \ud3ec\ud568\ub41c \ucee8\ud0dd \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_single_image image=&#8221;176472&#8243;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\uc18c\uc15c \ub9ac\uc2a4\ub2dd \uc790\ub3d9\ud654 \uae30\ub2a5<\/h3>\n<p>\uc9c4\uc815\uc73c\ub85c \uace0\uac1d\uc758 \uc18c\ub9ac\ub97c \ub4e4\uc5b4\ubcf4\uc138\uc694. \uc790\ub3d9\ud654\ub41c \uc18c\uc15c \ub9ac\uc2a4\ub2dd \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uba74 Twitter, Facebook \ubc0f Facebook Messenger\uc640 \uac19\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c \uc0ac\uc6a9\uc790\uac00 \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud574 \uc5b4\ub5bb\uac8c \uc774\uc57c\uae30\ud558\ub294\uc9c0 \uc27d\uac8c \ubaa8\ub2c8\ud130\ub9c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\uac10\uc815 \ubd84\uc11d<\/h3>\n<p>\uac10\uc815 \uc9c0\ub2a5(Emotional Intelligence)\uc744 \ub192\uc774\uc138\uc694. Genesys \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc815\uc11c \ubc0f \uc2e4\ud589 \uac00\ub2a5 \ubd84\uc11d\uc744 \ud1b5\ud574 \uc778\ud130\ub799\uc158\uc758 \uc6b0\uc120 \uc21c\uc704\ub97c \uc9c0\uc815\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \uac00\uc7a5 \uae34\uae09\ud55c \ubb38\uc81c\ub97c \uc790\ub3d9\uc73c\ub85c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">Twitter, Facebook \ub4f1 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc778\ud130\ub799\uc158<\/h3>\n<p>\uace0\uac1d\uc774 \uc788\ub294 \uacf3\uc5d0\uc11c \uc18c\ud1b5\ud558\uc138\uc694. Genesys\ub294 Twitter, Facebook, Facebook Messenger \ub4f1\uc5d0\uc11c \uc18c\uc15c \uc778\ud130\ub799\uc158\uc744 \uac04\uc18c\ud654\ud558\ubbc0\ub85c \uc5b4\ub514\uc11c\ub098 \ub300\ud654\ub97c \uc9c4\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\uae30\uc220 \uae30\ubc18 \ub77c\uc6b0\ud305<\/h3>\n<p>\uc62c\ubc14\ub974\uac8c \ub77c\uc6b0\ud305\ud558\uc2ed\uc2dc\uc624. \uae30\uc220 \uae30\ubc18 \ub77c\uc6b0\ud305\uc740 \uace0\uac1d\uc5d0\uac8c \ub3c4\uc6c0\uc774 \ub420 \ucd5c\uace0\uc758 \ub9ac\uc18c\uc2a4\ub97c \uc5f0\uacb0\ud569\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \uaddc\uce59\uacfc \ub17c\ub9ac\ub97c \uc124\uc815\ud558\uc5ec \uac01 \uc0c1\ud638 \uc791\uc6a9\uc774 \uc62c\ubc14\ub978 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ub2ec\ub418\ub3c4\ub85d \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\uc190\uc26c\uc6b4 \ucc44\ub110 \uc5d0\uc2a4\uceec\ub808\uc774\uc158<\/h3>\n<p>\ub300\ud654\ub97c \uacc4\uc18d\ud574 \ub098\uac00\uc138\uc694. \uc18c\uc15c \ub313\uae00\uc5d0\uc11c \ub2e4\ub978 \ucc44\ub110\ub85c \uc804\ud658\ud574\uc57c \ud558\ub294 \uacbd\uc6b0\uac00 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc774\ub809\ud2b8 \uba54\uc2dc\uc9c0, \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654 \ud1b5\ud654\ub85c \uc27d\uac8c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud558\uc5ec \ud558\ub098\uc758 \ub300\ud654\ub97c \uc720\uc9c0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\ud1b5\ud569 \ub9ac\ud3ec\ud305<\/h3>\n<p>\uc18c\uc15c \ubbf8\ub514\uc5b4\ub294 \ub2e4\ub978 \ucee8\ud0dd \uc13c\ud130 \ucc44\ub110\uacfc \uc885\uc885 \uaca9\ub9ac\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ub178\ub825\uc744 \ucd94\uc801\ud560 \uc218 \uc788\ub3c4\ub85d \uc2e4\uc2dc\uac04 \ubc0f \ub0b4\uc5ed \ubcf4\uace0\uc758 \uc77c\ubd80\ub85c \ub9ac\ud3ec\ud305\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1671675272098{margin-top: -125px !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h3 class=\"font-swb\">Web messaging makes for happier customers and employees<\/h3>\n<p>People come to your website with a goal in mind, but sometimes they need help finishing the task. Studies show that web chat has the highest satisfaction level compared to other channels. And web messaging increases the odds of turning prospects into loyal customers.<\/p>\n<p>Employees enjoy it, too. They can easily deploy and customise a messenger application on any website, with limited IT involvement. And you\u2019ll see improved efficiency and optimised staffing as agents handle multiple asynchronous conversations, better distributed over time. [\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243;]<div class=\"component featured-box\"><div class=\"image\"><img decoding=\"async\" width=\"372\" height=\"372\" src=\"https:\/\/www.genesys.com\/media\/chat-stat-img.png\" alt=\"live chat vs messaging image\"><\/div><div class=\"details shadow-lg  vc_custom_1630363994207 bgc-yellow\"><h3 class=\"h2 font-swb\">15\u201330%<\/h3>\n<p class=\"text-22\">greater agent productivity with asynchronous web messaging versus traditional live chat functionality alone<\/p>\n<p>The Case for Asynchronous Messaging Report, Forrester, 2020<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold text-18\">2025\ub144 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(CCaaS \ubd84\uc57c)<\/p>\n<h2 class=\"h4\">Genesys, Gartner\ub85c\ubd80\ud130 11\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815<\/h2>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner \ubcf4\uace0\uc11c \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">\uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uacf3\uc5d0\uc11c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694<\/h3>\n<div>\n<p style=\"text-align: center;\">\uc18c\ube44\uc790\uac00 \uc0c8\ub85c\uc6b4 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ud50c\ub7ab\ud3fc\uc744 \ud65c\ubc1c\ud788 \uc774\uc6a9\ud568\uc5d0 \ub530\ub77c \ub9ce\uc740 \ucee8\ud0dd \uc13c\ud130\uac00 \ubc1c \ube60\ub974\uac8c \uc6c0\uc9c1\uc600\uc2b5\ub2c8\ub2e4. \ub2e4\uc591\ud55c \ucc44\ub110\ub4e4\uc744 \uc0ac\uc6a9\ud568\uc5d0 \ub530\ub77c \uc6b0\ubc1c\uc801\uc778 \uc634\ub2c8\ucc44\ub110 \uc811\uadfc \ubc29\uc2dd\uc740 \uc0ac\uc6a9\ud558\uae30 \uc5b4\ub835\uace0 \uad00\ub9ac \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4dc\ub294 \ubcf5\uc7a1\ud55c \uc2dc\uc2a4\ud15c\uc774 \ub418\uc5b4\ubc84\ub838\uc2b5\ub2c8\ub2e4.<\/p>\n<p style=\"text-align: center;\">Genesys \uc634\ub2c8\ucc44\ub110 \uace0\uac1d\uacbd\ud5d8 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \ub2e4\ub985\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc5b4\ub514\uc5d0 \uc788\ub4e0 \uace0\uac1d \uc11c\ube44\uc2a4 \uae30\uc220\uc744 \uc27d\uac8c \uc120\ubcf4\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110\uc5d0\uc11c \ub2e8\uc21c\ud55c \ubaa8\ub2c8\ud130\ub9c1\uc744 \ub118\uc5b4\uc11c\uc2ed\uc2dc\uc624. Genesys\uc758 \ucee8\ud0dd \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc0ac\uc6a9\ud558\uba74 \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c\uc758 \uc778\uc9c0\ub3c4\ub97c \uadf9\ub300\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1618854940659{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-apps text-orange\"><\/i><h3 class=\"text-black h5\">\uc644\uc804 \ud1b5\ud569\ub41c \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc778\ud130\ub799\uc158<\/h3>\n<p>\ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub824\uba74 \uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \ud3ec\ud568\ud55c \ubaa8\ub4e0 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \ud55c \uacf3\uc5d0\uc11c \ucea1\ucc98\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>Genesys \ucee8\ud0dd \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \ud1b5\ud654 \ubc0f \ucc44\ud305\uc744 \ucc98\ub9ac\ud558\ub294 \ub370 \uc0ac\uc6a9\ud558\ub294 \uac83\uacfc \ub3d9\uc77c\ud55c \ub2e8\uc77c \uc2dc\uc2a4\ud15c \ubc0f \uc778\ud130\ud398\uc774\uc2a4\ub85c \uc18c\uc15c \ub300\ud654 \uae30\ub85d\uc744 \uac00\uc838\uc635\ub2c8\ub2e4. \ud1b5\ud569\ub41c \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574 \uace0\uac1d \ub300\ud654\ub97c \ub354 \uc798 \uc774\ud574\ud558\uace0 \ub354 \ube60\ub974\uac8c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0\uc11c \uadc0\ud558\uc758 \ube0c\ub79c\ub4dc\ub97c \uc54c\ub9ac\ub294 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \ud544\uc694\ud55c \ubaa8\ub4e0 \ucee8\ud14d\uc2a4\ud2b8\ub97c \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-process-person text-orange\"><\/i><h3 class=\"h5 text-black\">\ud300 \uac04 \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5<\/h3>\n<p>\uc18d\ub3c4\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \uc911\uc694\ud55c \ubd80\ubd84\uc785\ub2c8\ub2e4. \uadc0\ud558\uc758 \ubaa9\ud45c\ub294 \uace0\uac1d\uc774 \ub4e3\uace0 \uc788\ub2e4\uace0 \ub290\ub07c\uace0 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uac00\ub2a5\ud55c \ud55c \uc2e0\uc18d\ud558\uac8c \uce5c\uc808\ud558\uac8c \ub300\uc751\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc11c\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub9c8\ucf00\ud305 \ud300\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc6d0\ud65c\ud558\uac8c \uc804\ub2ec\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>Genesys \ucee8\ud0dd \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc9c1\uc6d0\ub4e4\uc774 \uc11c\ub85c \uae34\ubc00\ud558\uac8c \ud611\ub825\ud560 \uc218 \uc788\ub3c4\ub85d <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/collaboration-tools\">\ud611\uc5c5 \ub3c4\uad6c<\/a>\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc778\ud130\ub799\uc158\uc744 \uc804\ub2ec\ud574\uc57c \ud558\uac70\ub098 \uac04\ub2e8\ud55c \uc9c8\ubb38\uc744 \ud574\uc57c \ud558\ub294 \uacbd\uc6b0 \uc801\ud569\ud55c \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc774 \uc190\uc27d\uac8c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-journey text-orange\"><\/i><h3 class=\"text-black h5\">\uc18c\uc15c \ub77c\uc6b0\ud305 \ucd5c\uc801\ud654<\/h3>\n<p>\ud6cc\ub96d\ud55c \uc18c\uc15c \uc778\ud130\ub799\uc158\uc740 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uac8c\uc2dc\ubb3c\uacfc \ub2e4\uc774\ub809\ud2b8 \uba54\uc2dc\uc9c0\ub97c \ubc1b\ub294 \uac83\ubd80\ud130 \uc2dc\uc791\ub429\ub2c8\ub2e4. \uacf5\uc720 \ub300\uae30\uc5f4 \ub610\ub294 \ud2b9\uc815 \uc0c1\ub2f4\uc0ac\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc804\ud654 \ud1b5\ud654 \ubc0f \uc2e4\uc2dc\uac04 \ucc44\ud305\uacfc \ub3d9\uc77c\ud55c <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automatic-call-distribution-acd\">ACD \ub77c\uc6b0\ud305<\/a> \uc5d4\uc9c4 \ubc0f \ud3c9\uac00 \ubc29\ubc95\uc744 \uc18c\uc15c \uba54\uc2dc\uc9c0\uc5d0 \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \uae30\uc220 \uae30\ubc18 \ub77c\uc6b0\ud305\uc744 \uc0ac\uc6a9\ud558\uc5ec \uae30\uc220 \ubc0f \uc5b8\uc5b4 \uc694\uad6c \uc0ac\ud56d\uc744 \uace0\ub824\ud55c \ub2e4\uc74c \ube44\uc988\ub2c8\uc2a4 \uaddc\uce59, \uc6b0\uc120 \uc21c\uc704 \ubc0f \ub9ac\uc18c\uc2a4 \uac00\uc6a9\uc131\uc5d0 \ub530\ub77c \uc0c1\ud638 \uc791\uc6a9\uc744 \ub77c\uc6b0\ud305\ud569\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-lock text-orange\"><\/i><h3 class=\"h5 text-black\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \ud37c\ud3ec\uba3c\uc2a4 \uc778\uc0ac\uc774\ud2b8<\/h3>\n<p>\ucee8\ud0dd \uc13c\ud130\uc758 \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0 \ub300\ud55c \uc774 \ud1b5\ud569 \uc811\uadfc \ubc29\uc2dd\uc740 \ubcf4\ub2e4 \uba85\ud655\ud55c \ud1b5\ucc30\ub825\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/capabilities\/reporting-analytics\">\uc911\uc559 \uc9d1\uc911\uc2dd \ubcf4\uace0<\/a>\ub97c \ud1b5\ud574 \ub2e4\ub978 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uacfc \ud568\uaed8 \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \uacfc\uac70 \ubc0f \uc2e4\uc2dc\uac04 \uc131\uacfc\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucd94\uc138\ub97c \ud30c\uc545\ud558\uace0, \ubb38\uc81c\ub97c \uc2dd\ubcc4\ud558\uace0, \uc131\ub2a5\uc744 \ud3c9\uac00\ud558\uc5ec \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud558\uc138\uc694.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 horizontal\" href=\"https:\/\/www.genesys.com\/customer-stories\/banco-solidario\" target=\"\" rel=\"\"><div class=\"logo p-0\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/logo-solidario-2021.svg\" class=\"logo shadowed-lg\" alt=\"Solidario\"><\/div><div class=\"details rounded shadow-lg vc_custom_1624391047757 bgc-light-blue \"><blockquote class=\"ko-kr\"><p>When we saw the need to add more channels, we started the search for a versatile platform with the capacity to manage the omnichannel ecosystem\u2026 After a year, we are convinced that choosing Genesys was the right way to go.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Dami\u00e1n Cruz, Digital Channel Consultant, Banco Solidario<\/p><div class=\"btn btn-secondary\">Read their story<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">Get web messaging features on a solution that works for you<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-navy vertical text-center logo   \" href=\"\/en-sg\/genesys-cloud\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3>Genesys Cloud<\/h3>\n<h4 class=\"h5\">Customise and deploy as needed<\/h4>\n<p>With the Genesys Cloud\u2122 platform, you\u2019ll gain the power of live chat and asynchronous messaging. Deploy the features you need and modify chat functionality as business requirements change. Leverage artificial intelligence (AI) chatbots and image attachments, and easily launch the messenger app on your websites.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-center\"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-navy vertical text-center logo   \" href=\"\/en-sg\/genesys-multicloud-cx\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3>Genesys Multicloud CX<\/h3>\n<h4 class=\"h5\">Integrate extra levels of complexity<\/h4>\n<p>Deploy live chat and asynchronous messaging in any environment, including complex multicloud architectures. Genesys Multicloud CX\u2122 Advanced Chat offers added control, including enhanced chat performance metrics and adaptive agent capacity rules to suit complex workloads.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-center\"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">Learn more<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22379375%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%2C%22flair_zindex%22%3A%220%22%7D%5D&#8221; css=&#8221;.vc_custom_1623863645695{padding-top: 8rem !important;padding-bottom: 8rem !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"text-white h3\" style=\"text-align: center;\">Genesys \uc8fc\uc694 \ucd94\uac00 \uae30\ub2a5<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list row gutter-small mx-auto\"><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/messaging-apps\"><div class=\"col col-9\"><p class=\"text-22\">Messaging apps<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/sms-messaging\"><div class=\"col col-9\"><p class=\"text-22\">SMS \uba54\uc2dc\uc9d5<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents\"><div class=\"col col-9\"><p class=\"text-22\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"col col-9\"><p class=\"text-22\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/live-chat-software\"><div class=\"col col-9\"><p class=\"text-22\">\uc2e4\uc2dc\uac04 \ucc44\ud305<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/work-automation-and-task-routing\"><div class=\"col col-9\"><p class=\"text-22\">\uc5c5\ubb34 \uc790\ub3d9\ud654<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\"><div class=\"col col-9\"><p class=\"text-22\">\uc608\uce21 \uae30\ubc18 \uc6f9 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/email-contact-center\"><div class=\"col col-9\"><p class=\"text-22\">\uc774\uba54\uc77c<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/knowledge-management\"><div class=\"col col-9\"><p class=\"text-22\">\uc9c0\uc2dd \uad00\ub9ac \ub3c4\uad6c<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/co-browse-screenshare\"><div class=\"col col-9\"><p class=\"text-22\">\ucf54-\ube0c\ub77c\uc6b0\uc9d5 \ubc0f \ud654\uba74 \uacf5\uc720<\/p><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"\/ko-kr\/capabilities\" target=\"_blank\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\ub9ac\uc18c\uc2a4<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"https:\/\/www.genesys.com\/ko-kr\/webinars\/social-listening-to-action\" target=\"_blank\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"824\" height=\"528\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Thumbnail-Events-Webinars-824x528-1.jpg\" alt=\"Computer illustration\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">[\uc6e8\ube44\ub098] \uc18c\uc15c \ub9ac\uc2a4\ub2dd\uc5d0\uc11c \uc561\uc158\uae4c\uc9c0 \u2013 SNS\ub97c \ud65c\uc6a9\ud55c \ube0c\ub79c\ub4dc \uacbd\ud5d8 \ud5a5\uc0c1<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc2dc\uccad\ud558\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"\/ko-kr\/resources\/state-of-cx-report\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"798\" height=\"454\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/State-of-CX_TN.png\" alt=\"State of CX_KO\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\ubcf4\uace0\uc11c \uc77d\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"300\" height=\"232\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/2024-cc-buyers-guide-cover-image-ko.png\" alt=\"2024-cc-buyers-guide-cover-image-ko\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">2024 \ucee8\ud0dd\uc13c\ud130 \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uac00\uc774\ub4dc\ubd81 \ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"1200\" height=\"627\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/2023-Gartner-MQ-Organic-Social-edit-2-1200x627-px-1.gif\" alt=\"2023-Gartner MQ-Organic Social-edit 2-1200x627-px (1)\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">2023 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8 \ub9ac\ub354\ub85c \uc120\uc815<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\ubcf4\uace0\uc11c \uc77d\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section footer_form=&#8221;footer-form&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-teal&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>Genesys\uc758 \ucee8\ud0dd \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c \ub300\ud654\ub97c \uc27d\uac8c \uc2dc\uc791\ud558\ub294 \ubc29\ubc95 \uc54c\uc544\ubcf4\uc138\uc694<\/h4>\n<p>\uc9c0\uae08 \ubb34\ub8cc \ub370\ubaa8\ub97c \uccb4\ud5d8\ud574 \ubcf4\uc138\uc694. \ub2f9\uc0ac\uc758 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uac00 \uc18c\uc15c \ubbf8\ub514\uc5b4\ub97c \uace0\uac1d \ub300\ud654\uc758 \uc6d0\ud65c\ud55c \uc77c\ubd80\ub85c \ub9cc\ub4dc\ub294 \ubc29\ubc95\uc744 \ud655\uc778\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud2b8\ub80c\ub4dc\ub97c \ud5a5\ud55c \uccab \uac78\uc74c\uc744 \ub0b4\ub51b\uc73c\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/461946\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/461946\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"480666\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    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