{"id":442109,"date":"2022-07-29T12:36:41","date_gmt":"2022-07-29T19:36:41","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%ec%9d%8c%ec%84%b1-%ec%84%9c%eb%b9%84%ec%8a%a4"},"modified":"2026-01-18T20:44:12","modified_gmt":"2026-01-19T04:44:12","slug":"voice-services","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/voice-services","title":{"rendered":"\uc74c\uc131 \uc11c\ube44\uc2a4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1746483351043{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_column_text]<\/p>\n<h1>\uc74c\uc131 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \ub354 \ub192\uc740 \uc81c\uc5b4\ub825\uacfc \uc720\uc5f0\uc131\uc744 \ud655\ubcf4\ud558\uc138\uc694<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;502596&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-md-offset-0 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc548\uc815\uc801\uc778 \uc74c\uc131 \uc11c\ube44\uc2a4\ub85c \uace0\uac1d\uacfc \uc5f0\uacb0\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ubbff\uc744 \uc218 \uc788\ub294 \ud074\ub77c\uc6b0\ub4dc \ubcf4\uc774\uc2a4(\uc74c\uc131) \ud1b5\uc2e0 \uc0ac\uc5c5\uc790<\/h3>\n<p>\ud074\ub77c\uc6b0\ub4dc \uc804\ud658 \uc5ec\uc815\uc740 \uae30\uc5c5\ub9c8\ub2e4 \ub2e4\ub974\uba70, \ud1b5\uc2e0 \uc694\uad6c\uc0ac\ud56d \uc5ed\uc2dc \uac01\uae30 \ub2e4\ub985\ub2c8\ub2e4. Genesys Cloud Voice\uc5d0 \ud3ec\ud568\ub41c \ud1b5\ud569 \ud154\ub808\ud3ec\ub2c8 \uc11c\ube44\uc2a4\ub97c \uc120\ud0dd\ud558\uac70\ub098, \uae30\uc874\uc5d0 \uc0ac\uc6a9 \uc911\uc778 \ud074\ub77c\uc6b0\ub4dc \ud1b5\uc2e0 \uc0ac\uc5c5\uc790(BYOCC)\ub97c \uadf8\ub300\ub85c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud5a5\uc0c1\ub418\ub294 \ubbfc\ucca9\uc131\uacfc \uc81c\uc5b4\ub825<\/h3>\n<p>Genesys Cloud\u2122 \uc74c\uc131 \uc11c\ube44\uc2a4\ub294 \ubcc0\ud654\uc5d0 \uc989\uac01\uc801\uc73c\ub85c \ub300\uc751\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc140\ud504 \uc11c\ube44\uc2a4 \ubc29\uc2dd\uc758 \ud504\ub85c\ube44\uc800\ub2dd\uacfc \uc790\ub3d9 \ud655\uc7a5 \uae30\ub2a5\uc73c\ub85c \uc6b4\uc601\uc758 \ubbfc\ucca9\uc131\uacfc \uc81c\uc5b4\ub825\uc744 \uac15\ud654\ud558\uace0, \uc0ac\uc6a9\ub7c9 \uae30\ubc18 \uc694\uae08\uc81c\ub85c \ube44\uc6a9 \ud6a8\uc728\uc131\uae4c\uc9c0 \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ub6f0\uc5b4\ub09c \ud488\uc9c8\uacfc \uc548\uc815\uc131<\/h3>\n<p>\uc74c\uc131 \ud488\uc9c8 \uc800\ud558\ub098 \ud1b5\ud654 \ub04a\uae40\uc740 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc6d0 \ubaa8\ub450\uc5d0\uac8c \ud070 \ubd88\ud3b8\uc744 \ucd08\ub798\ud569\ub2c8\ub2e4. Genesys\uc758 \uc74c\uc131 \uc11c\ube44\uc2a4 \uc635\uc158\uc740 \uc120\uba85\ud55c \ud1b5\ud654 \ud488\uc9c8\uacfc \uc548\uc815\uc801\uc774\uace0 \ud0c4\ud0c4\ud55c \uc11c\ube44\uc2a4 \uac00\uc6a9\uc131\uc744 \uae30\ubc18\uc73c\ub85c \uc77c\uad00\ub41c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud658\uacbd\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\ud655\uc7a5\uc131\uacfc \uc720\uc5f0\uc131\uc744 \uac16\ucd98 \ud154\ub808\ud3ec\ub2c8 \uc11c\ube44\uc2a4\ub85c \ub354 \ub9ce\uc740 \uac00\uce58\ub97c \uc81c\uacf5\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 62.5%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/voice-services' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">100% \ud074\ub77c\uc6b0\ub4dc<\/h3>\n<p>\ud074\ub77c\uc6b0\ub4dc\uc5d0 \ucd5c\uc801\ud654\ub41c SIP \ud2b8\ub801\ud0b9\uc73c\ub85c \ubcf5\uc7a1\ud568 \uc5c6\uc774 \ube60\ub974\uace0 \ud558\ub4dc\uc6e8\uc5b4 \ubd80\ub2f4 \uc5c6\ub294 \ud658\uacbd\uc744 \uad6c\ucd95\ud558\uc138\uc694. \ud074\ub77c\uc6b0\ub4dc\uc5d0\uc11c\ub9cc \uc81c\uacf5\ub418\ub294 \ucd5c\uc2e0 \uae30\ub2a5\uacfc \uc9c0\uc18d\uc801\uc778 \uac1c\uc120 \uc0ac\ud56d\uc744 \ubc14\ub85c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\uae00\ub85c\ubc8c<\/h3>\n<p>46\uac1c \uc774\uc0c1\uc758 \uad6d\uac00\uc5d0\uc11c \uc804\ud654\ubc88\ud638\ub97c \uad6c\ub9e4\ud558\uace0 \uad00\ub9ac\ud560 \uc218 \uc788\uc5b4 \uc11c\ube44\uc2a4 \ubc94\uc704\ub97c \uc190\uc27d\uac8c \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. 19\uac1c \ub9ac\uc804\uc5d0 \uac78\uccd0 \uad6c\ucd95\ub41c \uae00\ub85c\ubc8c \ubbf8\ub514\uc5b4 \ud328\ube0c\ub9ad(GMF)\uc744 \ud1b5\ud574 \uc9c0\uc5f0 \uc2dc\uac04\uc744 \ucd5c\uc18c\ud654\ud558\uace0, \uc5b4\ub514\uc11c\ub098 \uc77c\uad00\ub41c \uc74c\uc131 \ud488\uc9c8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\uc720\uc5f0\ud55c \ud655\uc7a5\uc131<\/h3>\n<p>\ubcf5\uc7a1\ud55c \uc6a9\ub7c9 \uacc4\ud68d\uacfc \ubd88\ud544\uc694\ud55c \ube44\uc6a9 \ubd80\ub2f4\uc744 \uc904\uc774\uc138\uc694. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc74c\uc131 \uc11c\ube44\uc2a4\ub294 \uc218\uc694 \ubcc0\ud654\uc5d0 \ub9de\ucdb0 \uc190\uc27d\uac8c \ud655\uc7a5\u00b7\ucd95\uc18c\ud560 \uc218 \uc788\uc5b4 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc778 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\ub192\uc740 \uc548\uc815\uc131<\/h3>\n<p>\uc5b8\uc81c\ub098 \uc911\ub2e8 \uc5c6\uc774 \uc74c\uc131 \uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud Voice\ub294 \uc5ec\ub7ec Tier-1 \ud1b5\uc2e0 \uc0ac\uc5c5\uc790\uc640\uc758 \ud30c\ud2b8\ub108\uc2ed\uc744 \uae30\ubc18\uc73c\ub85c \ub192\uc740 \uc2e0\ub8b0\uc131, \uc774\uc911\ud654, \ubcf5\uc6d0\ub825\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\uac15\ub825\ud55c \ubcf4\uc548<\/h3>\n<p>Genesys\uc758 \uc74c\uc131 \uc11c\ube44\uc2a4\ub294 TLS(\uc804\uc1a1 \uacc4\uce35 \ubcf4\uc548)\uc640 SRTP(\ubcf4\uc548 \uc2e4\uc2dc\uac04 \uc804\uc1a1 \ud504\ub85c\ud1a0\ucf5c)\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4 \uc74c\uc131 \ud1b5\ud654\uac00 \uc554\ud638\ud654\ub418\uc5b4 \uc548\uc804\ud558\uac8c \ubcf4\ud638\ub429\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\uaddc\uc815 \uc900\uc218<\/h3>\n<p>\uae00\ub85c\ubc8c \uaddc\uc81c \uc694\uac74\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ucda9\uc871\ud558\ub294 \uc77c\uc740 \ubcf5\uc7a1\ud558\uba70, \uc704\ubc18 \uc2dc \ud070 \ube44\uc6a9 \ubd80\ub2f4\uc73c\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uc5ed\ubcc4 \ucef4\ud50c\ub77c\uc774\uc5b8\uc2a4 \uc694\uad6c\uc0ac\ud56d\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \uc81c\uacf5\uc5c5\uccb4\ub97c \uc120\ud0dd\ud574 \ub9ac\uc2a4\ud06c\ub97c \uc904\uc774\uc138\uc694.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-lgray vertical text-start thumbnail  chevron-only  \" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"820\" height=\"464\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx_resource-thumbnail.png\" alt=\"state-of-cx_resource-thumbnail\" ><\/div><div class=\"card-body\"><p class=\"h2\">55%<\/p>\n<p class=\"text-22\">\uc758 \uc18c\ube44\uc790\uac00 \ub2e4\ub978 \uace0\uac1d \uc11c\ube44\uc2a4 \ucc44\ub110\ubcf4\ub2e4 \uc804\ud654\ub85c \uc2e4\uc81c \uc0c1\ub2f4\uc0ac\uc640 \uc9c1\uc811 \ud1b5\ud654\ud558\ub294 \ubc29\uc2dd\uc744 \uac00\uc7a5 \uc120\ud638\ud55c\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4<\/p>\n<p class=\"font-weight-bold mt-2\">\u300c\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c\u300d \uc81c5\ud310, Genesys, 2025<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uac15\ub825\ud55c \uc74c\uc131 \uae30\ub2a5\uc744 \ud655\ubcf4\ud558\uc138\uc694<\/h2>\n<p>\uace0\uac1d\uc740 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ub2e4\uc591\ud55c \ucc44\ub110\uc744 \ud1b5\ud574 \uae30\uc5c5\uc5d0 \ubb38\uc758\ud558\uc9c0\ub9cc, \ubcf5\uc7a1\ud55c \uc774\uc288\uc5d0\uc11c\ub294 \uc5ec\uc804\ud788 \uc74c\uc131\uc774 \uac00\uc7a5 \uc120\ud638\ub418\ub294 \ucc44\ub110\uc785\ub2c8\ub2e4. \uc624\ub298\ub0a0\uc758 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\uc5d0\ub294 \uae30\uc5c5 \ud658\uacbd\uc5d0 \uc801\ud569\ud55c \uc548\uc815\uc801\uc778 \ud154\ub808\ud3ec\ub2c8 \uc2dc\uc2a4\ud15c\uc774 \ud544\uc218\uc785\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub97c \ud1b5\ud574 \uae30\uc874 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc194\ub8e8\uc158\uacfc \uc120\ud638\ud558\ub294 \ud1b5\uc2e0 \uc0ac\uc5c5\uc790\ub97c \ucee8\ud0dd\uc13c\ud130\uc640 \uc190\uc27d\uac8c \uc5f0\ub3d9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ub294 Genesys\uc758 \ub124\uc774\ud2f0\ube0c \ud074\ub77c\uc6b0\ub4dc \ud154\ub808\ud3ec\ub2c8 \uc11c\ube44\uc2a4\ub85c \uc804\ud658\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \uc804\ud654 \uc11c\ube44\uc2a4\ub97c \uc120\ud0dd\ud574 \ud65c\uc6a9\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\ube44\uc988\ub2c8\uc2a4\uc5d0 \ub9de\ub294 \ubc29\uc2dd\uc73c\ub85c \ud154\ub808\ud3ec\ub2c8\uc640 VoIP \uc11c\ube44\uc2a4\ub97c \uad00\ub9ac\ud558\uc138\uc694<\/h2>\n<p style=\"text-align: center;\">\ub300\uae30\uc5c5\ubd80\ud130 \uc911\uc18c\uaddc\ubaa8 \uae30\uc5c5(SMB)\uae4c\uc9c0, \ubaa8\ub4e0 \uae30\uc5c5\uc740 \uac01\uae30 \ub2e4\ub978 \ud658\uacbd\uacfc \uc694\uad6c\uc0ac\ud56d\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4 \ud154\ub808\ud3ec\ub2c8\uc640 VoIP \uc194\ub8e8\uc158 \uc5ed\uc2dc \ud68d\uc77c\uc801\uc77c \ud544\uc694\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. Genesys\ub294 \ud544\uc694\ud55c \uc720\uc5f0\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1640024771966{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud658\uacbd\uc744 \ub9de\ucda4 \uad6c\uc131\ud558\uc138\uc694<\/h3>\n<p>Genesys \uae30\uc220\uc774 \uc81c\uacf5\ud558\ub294 \uc18d\ub3c4\uc640 \ubbfc\ucca9\uc131\uc744 \ubc14\ud0d5\uc73c\ub85c, \ube44\uc988\ub2c8\uc2a4\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \ud1b5\uc2e0 \uc0ac\uc5c5\uc790\ub97c \uc120\ud0dd\ud574 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud Voice\uc640 BYOCC \uc635\uc158\uc744 \ud1b5\ud574 \uc720\uc5f0\ud55c \uad6c\uc131\uc73c\ub85c \uc774\uc0c1\uc801\uc778 \ucee8\ud0dd\uc13c\ud130 \ud658\uacbd\uc744 \uc124\uacc4\ud558\uace0 \ub9de\ucda4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucee8\ud0dd\uc13c\ud130 \uc778\ud504\ub77c\uac00 \ub2e8\uc21c\ud558\ub4e0 \ubcf5\uc7a1\ud558\ub4e0 \uad00\uacc4\uc5c6\uc774, \ud544\uc694\ud55c \uc11c\ube44\uc2a4\ub97c \ud544\uc694\ud55c \uc2dc\uc810\uacfc \uc704\uce58\uc5d0 \ub9de\ucdb0 \uc190\uc27d\uac8c \ud504\ub85c\ube44\uc800\ub2dd\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5\">\uae00\ub85c\ubc8c \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uc138\uc694<\/h3>\n<p>GMF\ub97c \ud65c\uc6a9\ud558\uba74 \uc804 \uc138\uacc4 \uc5b4\ub514\uc11c\ub4e0 \uc120\ud638\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \ud1b5\uc2e0 \uc0ac\uc5c5\uc790\ub97c \uc0ac\uc6a9\ud574 \uc9c0\uc5f0\uc740 \ub0ae\ucd94\uace0 \ud488\uc9c8\uc740 \ub192\uc740 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc73c\uba70, \uc9c0\uc5ed\ubcc4 \uaddc\uc81c \uc900\uc218\uc5d0\ub3c4 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. GMF\ub294 Genesys Cloud\uc758 \ud575\uc2ec \ubc0f \uc704\uc131 \ub9ac\uc804 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc77c\uad00\ub41c \ud074\ub77c\uc6b0\ub4dc \ubbf8\ub514\uc5b4 \ud328\ube0c\ub9ad\uc744 \uc81c\uacf5\ud574 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc6d0 \uac04 \ubbf8\ub514\uc5b4 \ud2b8\ub798\ud53d\uc774 \uac00\uc7a5 \ucd5c\uc801\uc758 \uacbd\ub85c\ub85c \uc804\ub2ec\ub418\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<p>GMF\ub97c \uc801\uc6a9\ud558\uba74 \uae00\ub85c\ubc8c \ucee8\ud0dd\uc13c\ud130\ub97c \ud558\ub098\uc758 Genesys Cloud \uc870\uc9c1\uc73c\ub85c \uc6b4\uc601\ud560 \uc218 \uc788\uc5b4 \ubcf5\uc7a1\uc131\uc744 \uc904\uc774\uace0 \uad00\ub9ac \ubd80\ub2f4\uc744 \ub0ae\ucd94\uba70, \uc804\ubc18\uc801\uc778 \uc6b4\uc601 \ube44\uc6a9\uae4c\uc9c0 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1733964760912{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row el_class=&#8221;form-card&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-start \"  href=\"\/ko-kr\/resources\/contact-center-buyers-guide\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-content col-md-8\"><div class=\"content-container\"><h2>2026 AI \ubc0f CX \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h2>\n<p>AI \uae30\ubc18 \uae30\uc220\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\ub294 \ubc29\ubc95\uc744 \uc0b4\ud3b4\ubcf4\uc138\uc694<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\uc9c0\uae08 \ub2e4\uc6b4\ub85c\ub4dc<\/div><\/div><\/div><div class=\"col-image col-md-4 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset\"><img decoding=\"async\" width=\"508\" height=\"474\" src=\"https:\/\/www.genesys.com\/media\/buyers-guide-2025.jpg\" alt=\"\" class=\"\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1733964760912{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d\uc774 \uc9c1\uc811 \uc804\ud558\ub294 Genesys \uacbd\ud5d8\uc744 \ud655\uc778\ud574 \ubcf4\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"3\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Western Governors University story\" title=\"Western Governors University\" href=\"#201930\"><img decoding=\"async\" class=\"company-logo\" alt=\"Wgulogo\" src=\"https:\/\/www.genesys.com\/media\/WGUlogo.png\" width=\"825\" height=\"186\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View CardWorks Servicing story\" title=\"CardWorks Servicing\" href=\"#568291\"><img decoding=\"async\" class=\"company-logo\" alt=\"Logo cardworks\" src=\"https:\/\/www.genesys.com\/media\/logo-CardWorks.png\" width=\"472\" height=\"124\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View SITA story\" title=\"SITA\" href=\"#322622\"><img decoding=\"async\" class=\"company-logo\" alt=\"Sita logo x250\" src=\"https:\/\/www.genesys.com\/media\/sita-logo-x250.png\" width=\"250\" height=\"82\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"201930\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/western-governors-university\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Wgu hero\" src=\"https:\/\/www.genesys.com\/media\/WGU-hero.png\" width=\"626\" height=\"353\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-md\">\u201cGenesys Cloud Voice\ub294 \uc608\ube44 \ud559\uc0dd\uacfc \uc7ac\ud559\uc0dd\uc774 \uc6d0\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uc18c\ud1b5\ud558\uae30 \uc704\ud55c WGU\uc758 \ud1b5\ud569 \ucc44\ub110 \ucc38\uc5ec \uc804\ub7b5\uc5d0\uc11c \ud575\uc2ec\uc801\uc778 \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. Genesys Cloud\uc5d0 \uae30\ubcf8\uc73c\ub85c \ub0b4\uc7a5\ub41c \uc11c\ube44\uc2a4\uc774\uae30 \ub54c\ubb38\uc5d0 \ub514\uc9c0\ud138 \ucc44\ub110\uacfc \ud568\uaed8 \uc548\uc804\ud558\uace0 \uc548\uc815\uc801\uc774\uba70 \ube44\uc6a9 \ud6a8\uc728\uc801\uc778 \uc74c\uc131 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc190\uc27d\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<br><br>\ub610\ud55c \ud45c\uc900 Genesys Cloud UI\ub97c \ud1b5\ud574 \uc74c\uc131 \ubc0f SMS \ubc88\ud638\ub97c \uac04\ud3b8\ud558\uac8c \ud504\ub85c\ube44\uc800\ub2dd\ud558\uace0, Genesys\ub85c\ubd80\ud130 \ub2e8\uc77c \uccad\uad6c\uc11c\ub97c \ubc1b\uc544 \uad00\ub9ac \ud6a8\uc728\uc744 \ub192\uc774\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc120\uba85\ud55c \ud1b5\ud654 \ud488\uc9c8 \ub355\ubd84\uc5d0 \uc608\ube44 \ud559\uc0dd\uacfc \uc7ac\ud559\uc0dd\uc774 \uc5b4\ub5a4 \ucc44\ub110\uc744 \uc120\ud0dd\ud558\ub4e0, \ucf00\uc5b4 \uc13c\ud130 \uc9c1\uc6d0\ub4e4\uc740 \uc77c\uad00\ub418\uace0 \ud0c1\uc6d4\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Adam Davis<\/p><p class=\"customer-title\">Vice President Operations, Western Governors University<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"568291\" data-index=\"1\"><div class=\"content-row w-100 bgc-glass no-link\" tabindex=\"-1\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Hero img cardworks\" src=\"https:\/\/www.genesys.com\/media\/hero_img-CardWorks.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-sm\">\u201cSince we started using GCV, we\u2019ve noticed a significant improvement in uptime...Not only have we exceeded our historical uptime, but it has also offered competitive rates for these calls, which has been a game-changer for our bottom line. One of the most valuable aspects of GCV is that it has enabled us to shift our focus from maintaining carrier relationships \u2014 invoicing, multiple MSAs, hardware upgrades \u2014 to more \u2018value add\u2019 initiatives...Overall, our experience with Genesys Cloud Voice has been incredibly positive.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Tom McComb<\/p><p class=\"customer-title\">Vice President Infrastructure Operations, Information Technology, CardWorks Servicing\u202f<\/p><\/div><\/div><\/div><div class=\"customer-content\" data-href=\"322622\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/sita\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Hero x626\" src=\"https:\/\/www.genesys.com\/media\/hero-x626-3.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201c\uc804\ud658 \uacfc\uc815\uc740 \ub180\ub77c\uc6b8 \ub9cc\ud07c \uac04\ub2e8\ud588\uc2b5\ub2c8\ub2e4. 160\uac1c \ubc88\ud638\uc640 150\uac1c \uad6d\uac00\uc758 SIP \ud2b8\ub798\ud53d\uc744 \uc804\ud658\ud558\ub294 \ub370 \ub2e8 5\ubd84\ubc16\uc5d0 \uac78\ub9ac\uc9c0 \uc54a\uc558\uace0, \uadf8 \uacb0\uacfc \ud1b5\ud654 \ud488\uc9c8\ub3c4 \ub208\uc5d0 \ub744\uac8c \ud5a5\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Vichaig Douangpaseuth<\/p><p class=\"customer-title\">\uc11c\ube44\uc2a4 \uac1c\uc120 SDN \ub124\ud2b8\uc6cc\ud06c \ubc0f \uc74c\uc131 \ud504\ub799\ud2f0\uc2a4 \uc218\uc11d \ub9e4\ub2c8\uc800, SITA<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column offset=&#8221;vc_col-sm-offset-0&#8243;]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automatic-call-distribution-acd\"><div class=\"card-body\"><h3 class=\"h5\">ACD<\/h3><p>\uc2a4\ud0ac \uae30\ubc18 \ub77c\uc6b0\ud305\uacfc \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305\uc73c\ub85c \ubaa8\ub4e0 \uace0\uac1d\uc774 \ub9e4\ubc88 \ucd5c\uc801\uc758 \uc9c0\uc6d0\uc744 \ubc1b\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">AI \ubc0f \uc790\ub3d9\ud654<\/h3><p>\ucc57\ubd07 \uc9c0\uc6d0, \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8 \ub4f1\uc73c\ub85c \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\uc2dc\ud0a4\uace0 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software\"><div class=\"card-body\"><h3 class=\"h5\">AI \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/h3><p>\uc120\ub3c4\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uae30\uc220\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud55c \ucc28\uc6d0 \ub04c\uc5b4\uc62c\ub9ac\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/interactive-voice-response-ivr\"><div class=\"card-body\"><h3 class=\"h5\">IVR<\/h3><p>Genesys \ucf5c\uc13c\ud130 IVR\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \ube44\uc988\ub2c8\uc2a4 \uc218\uc775\uc744 \ub192\uc774\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>\uc62c\uc778\uc6d0 \ub514\uc9c0\ud138 \uae30\ub2a5 \uc81c\ud488\uad70 \ub610\ub294 \uae30\uc5c5 \uc790\uccb4 \uc194\ub8e8\uc158\uc73c\ub85c \ud300\uc744 \uc9c0\uc6d0\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/reporting-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\ubd84\uc11d \ubc0f \ud1b5\uacc4<\/h3><p>\uc0ac\uc6a9\ud558\uae30 \uc26c\uc6b4 \ud234\uacfc \uad00\ub828\uc131 \uc788\ub294 \ub370\uc774\ud130\ub85c \ud300\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc138\uc694. \ucc44\ub110 \uac04 \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uc704\ud55c \uc778\ud130\ub799\uc158 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/outbound\"><div class=\"card-body\"><h3 class=\"h5\">\uc544\uc6c3\ubc14\uc6b4\ub4dc<\/h3><p>\ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ub9de\ucda4\ud615 \uc18c\ud1b5\uc73c\ub85c \uace0\uac1d \uad00\uacc4\ub97c \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/h3><p>\uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uc720\uc6a9\ud55c \ub3c4\uad6c\uc640 \uc9c0\uc6d0, \uc131\uc7a5 \uae30\ud68c\ub97c \uc81c\uacf5\ud558\uc5ec \uc5c5\ubb34\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/inbound\"><div class=\"card-body\"><h3 class=\"h5\">\uc778\ubc14\uc6b4\ub4dc<\/h3><p>\uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\uc640 \uc27d\uac8c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0 \uace0\uac1d \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/collaboration-tools\"><div class=\"card-body\"><h3 class=\"h5\">\ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5<\/h3><p>\ub2e8\uc77c \ud50c\ub7ab\ud3fc \ub610\ub294 \ud0c0\uc0ac \uc194\ub8e8\uc158 \ubaa8\ub450\uc5d0\uc11c \uc27d\uace0 \ud3b8\ub9ac\ud558\uac8c \ud611\uc5c5\ud558\uc138\uc694\r\n\r\n<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-primary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\ub9e4\ubc88 \uc77c\uad00\ub418\uac8c \ub6f0\uc5b4\ub09c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/3-steps-of-workforce-engagement-modernization\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/employee_enagement_nguvu_blog.png\" height=\"1008\" width=\"1200\" alt=\"Employee enagement nguvu blog\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud604\ub300\ud654 3\ub2e8\uacc4 | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><p class=\"brief-desc text-20 mb-0\">\uc0c1\ub2f4\uc0ac\uc758 \uc778\ud130\ub799\uc158\uc744 \uc798 \uc0b4\ud3b4\ubcf4\uba74 \uace0\uac1d\uc774 \uc5ec\uc815\uc758 \uac01 \ub2e8\uacc4\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0, \ub290\ub07c\uace0,...<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/wem-checklist-get-the-most-out-of-your-workforce\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern-workforce-engagement-checklist-cover-ko.png\" height=\"655\" width=\"999\" alt=\"Modern workforce engagement checklist cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Checklist<\/p><h3 class=\"item-title h6\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uccb4\ud06c\ub9ac\uc2a4\ud2b8: \uc778\ub825\uc744 \ucd5c\ub300\ud55c \ud65c\uc6a9\ud558\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-workforce-planning\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern_wfe_cover_ko-2.png\" height=\"514\" width=\"970\" alt=\"Modern wfe cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Practical guide<\/p><h3 class=\"item-title h6\">\ubaa8\ub358 \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d \uc218\ub9bd - \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/its-time-to-rethink-the-employee-experience\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1095325490-scaled-e1665011050357.jpg\" height=\"462\" width=\"820\" alt=\"Busy colorful morning commute in hong kong\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \ub300\ud574 \ub2e4\uc2dc \ud55c \ubc88 \uc0dd\uac01\ud574 \ubcf4\uc544\uc57c \ud560 \ub54c\uc785\ub2c8\ub2e4. | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; el_id=&#8221;demo&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uc74c\uc131 \uc11c\ube44\uc2a4\ub97c \ub514\uc9c0\ud138 \uc804\ud658\ud558\uc138\uc694<\/h2>\n<p>\uace0\uac1d \uc9c0\uc6d0\ubd80\ud130 \uc784\uc9c1\uc6d0 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uae4c\uc9c0, \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ud154\ub808\ud3ec\ub2c8 \ud30c\ud2b8\ub108\uc640 \ud568\uaed8\ud558\uba74 \ube44\uc988\ub2c8\uc2a4 \uc804\ubc18\uc758 \uc6b4\uc601 \ud6a8\uc728\uacfc \uacbd\ud5d8\uc774 \ud5a5\uc0c1\ub429\ub2c8\ub2e4. \ub354 \uc774\uc0c1 \uc2dc\uc2a4\ud15c \uc911\ub2e8\uc774\ub098 \uc6a9\ub7c9 \ubb38\uc81c\ub97c \uac71\uc815\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uacac\uace0\ud55c \uc74c\uc131 \uc11c\ube44\uc2a4 \uae30\ubc18\uc744 \uac16\ucd94\uba74, \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uc989\uc2dc \ud655\uc7a5\ud558\uba70 \ube44\uc988\ub2c8\uc2a4\ub97c \uc131\uc7a5\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub294 \ub354 \ub098\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud574 \uae30\uc5c5\uc5d0 \ud544\uc694\ud55c \uc720\uc5f0\ud55c \uc74c\uc131 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uadc0\uc0ac\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \uc194\ub8e8\uc158\uc744 \ud568\uaed8 \ucc3e\uc544\ub4dc\ub9bd\ub2c8\ub2e4. \uc9c0\uae08 \ub370\ubaa8\ub97c \uc694\uccad\ud558\uace0 \ub354 \uc54c\uc544\ubcf4\uc138\uc694. [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<style type='text\/css'>\r @media only screen and (max-width: 575.98px) { .form-card.wpb_row .wpb_column form { background: none; } }\r <\/style><div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/442109\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/442109\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"480732\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\uc9c0\uae08 \ubc14\ub85c \ub370\ubaa8\ub97c \uc608\uc57d\ud574 \ubcf4\uc138\uc694.\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\uc9c0\uae08 \ubc14\ub85c \ub370\ubaa8\ub97c \uc608\uc57d\ud574 \ubcf4\uc138\uc694.\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<br \/>\n<!-- wpml:html_fragment --><\/p>\n<h3>\uad00\uc2ec \uac00\uc838\uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/h3>\n<p>\uadc0\ud558\uc758 \uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c1\uc811 \uc5f0\ub77d \ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38\ub4e4<\/h2><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc74c\uc131(\ubcf4\uc774\uc2a4) \uc11c\ube44\uc2a4\ub780 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc74c\uc131 \uc11c\ube44\uc2a4\ub780 \uc74c\uc131\uc744 \uc804\uc1a1\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ubaa8\ub4e0 \ud1b5\uc2e0 \uc11c\ube44\uc2a4\ub97c \uc758\ubbf8\ud558\uba70, \uc8fc\ub85c \uc778\ud130\ub137 \uae30\ubc18\uc73c\ub85c \uc81c\uacf5\ub429\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uae30\uc874 \uc804\ud654 \ud1b5\ud654\ub294 \ubb3c\ub860, VoIP(\uc778\ud130\ub137 \uc804\ud654), \ud68c\uc758 \ud1b5\ud654, \uc74c\uc131 \ube0c\ub85c\ub4dc\uce90\uc2a4\ud305 \ub4f1 \ub2e4\uc591\ud55c \ud615\ud0dc\uc758 \uc11c\ube44\uc2a4\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc804\ud654(\ud154\ub808\ud3ec\ub2c8) \ud1b5\uc2e0 \uc11c\ube44\uc2a4\uc5d0\ub294 \uc5b4\ub5a4 \uc720\ud615\uc774 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uacf5\uc911 \uad50\ud658 \uc804\ud654\ub9dd(PSTN)\uc740 \uc804 \uc138\uacc4\uc758 \ubaa8\ub4e0 \uc804\ud654 \ub124\ud2b8\uc6cc\ud06c\ub97c \ud3ec\uad04\ud558\ub294 \uac1c\ub150\uc73c\ub85c, \ub2e4\uc591\ud55c \uc720\ud615\uc758 \ud1b5\uc2e0 \uc2dc\uc2a4\ud15c\uc73c\ub85c \uad6c\uc131\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uae30\uc874 \uc720\uc120 \uc804\ud654 \uc11c\ube44\uc2a4, \uc774\ub3d9\ud1b5\uc2e0 \uc11c\ube44\uc2a4, VoIP \ub610\ub294 IP \ud154\ub808\ud3ec\ub2c8, \uc0ac\uc124 \uad50\ud658\uae30(PBX), \uadf8\ub9ac\uace0 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc804\ud654 \uc11c\ube44\uc2a4 \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uc2dc\uc2a4\ud15c\ub4e4\uc740 \uc720\uc120, \ubb34\uc120, \uc778\ud130\ub137 \uae30\ubc18 \ucc44\ub110 \ub4f1 \ub2e4\uc591\ud55c \ub9e4\uccb4\ub97c \ud1b5\ud574 \ub2e8\uac70\ub9ac\ubd80\ud130 \uc7a5\uac70\ub9ac\uae4c\uc9c0 \uc74c\uc131 \ud1b5\uc2e0\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uba70, \uc624\ub298\ub0a0 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uacfc \uace0\uac1d \uacbd\ud5d8(CX)\uc758 \ud575\uc2ec \uc778\ud504\ub77c \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc74c\uc131 \uc11c\ube44\uc2a4 \uc0ac\uc6a9\uc758 \uc7a5\uc810\uc744 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc74c\uc131 \uc11c\ube44\uc2a4\ub294 \ub2e4\uc591\ud55c \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uac00\ub2a5\ud558\uac8c \ud574 \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601\uc5d0 \ud544\uc218\uc801\uc778 \uc5ed\ud560\uc744 \ud558\uba70, \uace0\uac1d\uacfc\uc758 \uc9c1\uc811\uc801\uc778 \uc18c\ud1b5\uc744 \ud1b5\ud574 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uacfc \uc989\uac01\uc801\uc778 \uc751\ub300\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud55c\uce35 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uae30\uc220 \ubc1c\uc804\uc5d0 \ub530\ub77c VoIP\uc640 \uac19\uc740 \uc74c\uc131 \uc11c\ube44\uc2a4\ub294 \ube44\uc6a9 \ud6a8\uc728\uc131\uc740 \ubb3c\ub860, \ud655\uc7a5\uc131, \uc720\uc5f0\uc131, \uadf8\ub9ac\uace0 \ub2e4\ub978 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640\uc758 \uc6d0\ud65c\ud55c \uc5f0\ub3d9\uae4c\uc9c0 \uc9c0\uc6d0\ud574 IT \ubc0f \ucee8\ud0dd\uc13c\ud130 \ud658\uacbd\uc5d0 \ucd5c\uc801\ud654\ub41c \uc194\ub8e8\uc158\uc73c\ub85c \uc790\ub9ac \uc7a1\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Bring Your Own Carrier Cloud(BYOC Cloud)\ub294 \ubb34\uc5c7\uc744 \ub73b\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p><span style=\"font-weight: 300;\">Bring Your Own Carrier Cloud(BYOC Cloud), \ub610\ub294 \u201cBe Your Own Carrier\u201d\ub294 \uae30\uc5c5\uc774 \uc120\ud638\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \ud1b5\uc2e0\uc0ac\ub97c \uc9c1\uc811 \uc120\ud0dd\ud574 UCaaS(\uc11c\ube44\uc2a4\ud615 \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158) \ub610\ub294 CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \uc194\ub8e8\uc158\uc744 \uad6c\ucd95\u00b7\uc6b4\uc601\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \ud601\uc2e0\uc801\uc778 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubaa8\ub378\uc785\ub2c8\ub2e4. <\/span><a href=\"\/definitions\/bring-your-own-carrier\"><span style=\"font-weight: 300;\">\ub354 \uc54c\uc544\ubcf4\uae30<\/span><\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ud074\ub77c\uc6b0\ub4dc \ud154\ub808\ud3ec\ub2c8\uc758 \uc7a5\uc810\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ud074\ub77c\uc6b0\ub4dc \ud154\ub808\ud3ec\ub2c8\ub294 \uae30\uc874\uc758 \uc77c\ubc18\uc801\uc778 VoIP \uc2dc\uc2a4\ud15c\uc774\ub098 \uc804\ud1b5\uc801\uc778 PBX \ub300\ube44 \ube44\uc6a9 \ud6a8\uc728\uc131, \ud655\uc7a5\uc131, \uc548\uc815\uc131, \uc6b4\uc601 \uac04\uc18c\ud654 \uce21\uba74\uc5d0\uc11c \ub69c\ub837\ud55c \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc0ac\uc6a9\ub7c9 \uae30\ubc18 \uacfc\uae08 \ubaa8\ub378\uc744 \ud1b5\ud574 \ucd08\uae30 \ud22c\uc790 \ube44\uc6a9(CAPEX)\uacfc \uc6b4\uc601 \ube44\uc6a9(OPEX)\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \ud074\ub77c\uc6b0\ub4dc \ud154\ub808\ud3ec\ub2c8\ub294 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