{"id":420685,"date":"2022-02-08T13:36:38","date_gmt":"2022-02-08T21:36:38","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%ec%9d%b8%ea%b3%b5-%ec%a7%80%eb%8a%a5-%eb%b0%8f-%ec%9e%90%eb%8f%99%ed%99%94"},"modified":"2026-03-11T21:32:26","modified_gmt":"2026-03-12T04:32:26","slug":"ai-and-automation","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation","title":{"rendered":"AI \ubc0f \uc790\ub3d9\ud654"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\">Genesys Cloud<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>AI \uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654<\/h1>\n<p class=\"text-22\">AICC\uc758 \uc774\uc810\uc744 \uc9c0\uae08 \ubc14\ub85c \ud65c\uc6a9\ud558\uc138\uc694<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0&#8243;]<div class=\"genesys-image align-center play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/lFKLPAbnHh4?cc_lang_pref=ko&amp;cc_load_policy=1&amp;hl=ko&amp;rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/What-is-Genesys-Cloud-AI-Orchestrate-personalized-experiences-with-AI.jpg\" alt=\"What is genesys cloud ai? | orchestrate personalized experiences with ai\" width=\"1600\" height=\"900\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><p class=\"video-duration mb-0\">1:45 min<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-md-offset-0 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys Cloud AI\ub85c \ucee8\ud0dd\uc13c\ud130\ub97c \ud601\uc2e0\ud558\uc138\uc694<\/h2>\n<p>Genesys Cloud\u2122 AI\ub294 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ub2e4\uc591\ud55c AI \uae30\uc220\uc744 \ubaa8\uc544 \ucee8\ud0dd\uc13c\ud130\uc758 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud55c\uce35 \ub192\uc5ec\uc90d\ub2c8\ub2e4. \uc0dd\uc131\ud615 AI\ub97c \ud65c\uc6a9\ud55c \ub300\ud654\ud615 AI\ub294 \uc0ac\ub78c\uc758 \ud130\uce58\ub97c \ub2f4\uc740 \uc790\ub3d9\ud654\ub97c \uad6c\ud604\ud569\ub2c8\ub2e4. \uc608\uce21\ud615 AI\ub294 \uace0\uac1d \uc815\ubcf4\ub97c \ub354 \uae4a\uc774 \ubd84\uc11d\ud574 \uac1c\uc778\ud654\uc640 \uc815\ud655\ud55c \uc608\uce21\uc744 \uc81c\uacf5\ud558\uace0, \uc774\ub97c \ud1b5\ud574 \uc778\ub825 \uacc4\ud68d\uc744 \ub354 \ud6a8\uc728\uc801\uc73c\ub85c \uc218\ub9bd\ud569\ub2c8\ub2e4. \ub610\ud55c \ud134\ud0a4 \uc194\ub8e8\uc158\uc758 \ub3c4\uc785\uacfc \uc720\uc9c0 \uad00\ub9ac\uac00 \uac04\ud3b8\ud574 \ube44\uc6a9\uacfc \ubcf5\uc7a1\uc131\uc744 \uc904\uc5ec\uc90d\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;hide-shit&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ube60\ub974\uac8c \uc2e4\ud604\ud558\ub294 AI \uac00\uce58<\/h3>\n<p>Genesys Cloud AI\ub294 \ub0b4\uc7a5\ud615\uc73c\ub85c \uc989\uc2dc \ud65c\uc6a9 \uac00\ub2a5\ud574 \uac00\uce58\ub97c \ubc14\ub85c \uc2e4\ud604\ud569\ub2c8\ub2e4. \ube44\uc2fc \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc5d0 \ub300\ud55c \uc758\uc874\uc744 \ucd5c\uc18c\ud654\ud558\uace0, \uc9c1\uad00\uc801\uc778 \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\ub85c \uc804 \ud300\uc758 \uc5c5\ubb34 \ud6a8\uc728\uc744 \ud06c\uac8c \uac15\ud654\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uace0\uac1d \ucda9\uc131\ub3c4 \uad6c\ucd95<\/h3>\n<p>\uace0\uac1d\uc774 \ub9cc\uc871\ud558\ub294 \ube0c\ub79c\ub4dc\ub97c \ub9cc\ub4dc\uc138\uc694. \uace0\uac1d\uc758 \ud544\uc694\ub97c \ubbf8\ub9ac \uc608\uce21\ud558\uace0 \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \ube0c\ub79c\ub4dc\ub97c \ucc28\ubcc4\ud654\ud558\ub294 \ub9de\ucda4\ud615 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud574 \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI\ub85c \uc9c1\uc6d0 \uc5ed\ub7c9 \uac15\ud654<\/h3>\n<p>\uc9c0\ub8e8\ud55c \uc5c5\ubb34\ub97c \ud1b5\ud654 \uc694\uc57d, \uc608\uce21 \ubc0f \uc77c\uc815 \uad00\ub9ac\ub85c \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4. \uc758\ub3c4 \uae30\ubc18 \uc9c0\uc2dd \ud0d0\uc0c9\uc744 \ud1b5\ud574 \uc9c1\uc6d0\uc774 \uc62c\ubc14\ub978 \ub2f5\ubcc0\uc744 \uc81c\uc2dc\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>AI Experience, CX \uac1c\uc778\ud654\uc640 \uc790\ub3d9\ud654\uc758 \uc644\uc131<\/h2>\n<p>\ucee8\ud0dd\uc13c\ud130 AI\ub294 \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc640 \ub300\ud654\ub97c \uc790\ub3d9\ud654\ud558\uace0, \uac1c\uc778\ud654\ub97c \uac00\ub2a5\ud558\uac8c \ud558\uba70 \ud6a8\uc728\uc131\uc744 \ub192\uc785\ub2c8\ub2e4. Genesys Cloud AI Experience\ub294 \ubd07, \uc9c0\uc2dd, \uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8, \uc608\uce21 \ub77c\uc6b0\ud305, \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc744 \ud558\ub098\uc758 \ud328\ud0a4\uc9c0\ub85c \ud1b5\ud569\ud55c \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \uc774 \uae30\ub2a5\ub4e4\uc740 \ud568\uaed8 \uc791\ub3d9\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc73c\uba70, \uc644\uc804\ud55c AI \uc194\ub8e8\uc158\uc73c\ub85c \ud65c\uc6a9\ub420 \ub54c \uc2e4\ud604 \uac00\uce58\uac00 \ub9e4\uc6b0 \ud06c\uac8c \ud655\uc7a5\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; ri_scrollable=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/agent-copilot\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff<\/h3>\n<p>\ub300\ud654 \uc911 \uc9c0\uc2dd\uc5d0\uc11c \ucd94\ucd9c\ud55c \ub9e5\ub77d \uc815\ubcf4\ub97c \ubc14\ud0d5\uc73c\ub85c \uc0c1\ub2f4\uc0ac\uac00 \uc2e4\uc2dc\uac04 \uc9c0\uc6d0\uc744 \ubc1b\uc2b5\ub2c8\ub2e4. \uc0c1\ud638\uc791\uc6a9\uc774 \ub05d\ub09c \ud6c4\uc5d0\ub294 \uc0dd\uc131\ud615 AI\uac00 \ub300\ud654\ub97c \uc790\ub3d9\uc73c\ub85c \uc694\uc57d\ud574 \uba85\ud655\ud558\uace0 \uc77c\uad00\ub41c \uae30\ub85d\uc73c\ub85c \ub0a8\uae41\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/chatbots\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3>\n<p>\ub9e5\ub77d\uc744 \uc774\ud574\ud558\ub294 AI \uae30\ubc18 \ubd07\uc774 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uac15\ud654\ud558\uace0, \uc778\uac04 \uc0c1\ub2f4\uc0ac\ucc98\ub7fc \ud589\ub3d9\ud574 \uc5b8\uc81c\ub4e0\uc9c0 \ucd5c\uc0c1\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/ai-studio\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Genesys Cloud AI Studio<\/h3>\n<p>\uc548\uc804\ud558\uace0 \uc911\uc559 \uc9d1\uc911\ud654\ub41c \ud5c8\ube0c\ub97c \ud1b5\ud574 AI \uae30\ubc18 \uacbd\ud5d8\uc744 \uad6c\ucd95\ud558\uace0 \ud601\uc2e0\ud569\ub2c8\ub2e4. Genesys Cloud AI Studio\uc640 AI Guides\ub97c \ud65c\uc6a9\ud574 AI \ud601\uc2e0\uc744 \uc548\uc804\ud558\uac8c \uac00\uc18d\ud558\uace0 \uac04\uc18c\ud654\ud558\uba70, \uc774\ub97c \ub300\uaddc\ubaa8\ub85c \uad6c\ud604\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automated-routing\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \ub77c\uc6b0\ud305<\/h3>\n<p>\uc218\ub3d9\uc801\uc774\uace0 \uace0\uc815\ub41c \ub77c\uc6b0\ud305 \uaddc\uce59\uc5d0\uc11c \ubc97\uc5b4\ub098\uc138\uc694. \ub300\uc2e0 \uace0\uac1d\uc758 \ud544\uc694\uc5d0 \uac00\uc7a5 \uc798 \ub9de\ub294 \uc0c1\ub2f4\uc0ac\ub97c \uc790\ub3d9\uc73c\ub85c \ub9e4\uce6d\ud558\uace0 KPI\ub97c \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3>\n<p>\uc6f9 \ubc29\ubb38\uc790\uc758 \ud589\ub3d9\uc744 \ubd84\uc11d\ud574 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0 \uacb0\uacfc\ub97c \uc608\uce21\ud569\ub2c8\ub2e4. \uc774 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud574 \ud0c0\uac9f \uc815\ubcf4\uc640 \uad00\ub828 \uc81c\uc548\uc744 \uc120\uc81c\uc801\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ub8f0\uc744 \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4. \ub610\ud55c \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d \uc5ec\uc815\uc758 \uc804\uccb4 \ub9e5\ub77d\uc744 \ud55c \ub208\uc5d0 \ubcfc \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/knowledge-management\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc9c0\uc2dd<\/h3>\n<p>\uc801\uc808\ud55c \uc815\ubcf4\ub97c \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ubc14\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ucc44\ub110 \ubc0f \uc811\uc810 \uc804\ubc18\uc5d0\uc11c \uc9c0\uc2dd\uc758 \ud6a8\uacfc\ub97c \uce21\uc815\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221; el_class=&#8221;mb-2&#8243;]<\/p>\n<h2>\uc131\uacfc\ub97c \ub192\uc774\ub294 \uc9c1\uc6d0 \ub3d9\uae30\ubd80\uc5ec\uc758 \ube44\uacb0<\/h2>\n<p>AI\ub294 \uc778\ub825 \uad00\ub9ac\uc758 \ud6a8\uacfc\ub97c \uadf9\ub300\ud654\ud558\uae30 \uc704\ud574 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uace0, \uad00\ub9ac\uc790\uac00 \uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8\uc640 \ubd84\uc11d\uc5d0 \uc27d\uac8c \uc811\uadfc\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uc815\ubc00\ud55c \uc608\uce21\uacfc \uc720\uc5f0\ud55c \uc77c\uc815 \uad00\ub9ac\ub85c \uc218\uc694\uc5d0 \ub9de\ub294 \uc801\ud569\ud55c \uc778\ub825\uc744 \ud655\ubcf4\ud558\uba70, \uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \ud488\uc9c8\uacfc \uaddc\uc815 \uc900\uc218\ub97c \ubcf4\uc7a5\ud569\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; ri_scrollable=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/speech-and-text-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5 text-graphite\">\ub300\ud654\ud615 \uc778\ud154\ub9ac\uc804\uc2a4<\/h3>\n<p>\uace0\uac1d-\uc0c1\ub2f4\uc0ac \uac04 \ubaa8\ub4e0 \ub300\ud654\ub97c \uc790\ub3d9\uc73c\ub85c \ubd84\uc11d\ud569\ub2c8\ub2e4. \uac10\uc815 \ubd84\uc11d, \uc8fc\uc81c \ud2b8\ub80c\ub4dc, \uc0c1\ub2f4\uc0ac \uacf5\uac10\ub3c4 \uc9c0\ud45c\ub97c \ud1b5\ud574 \uc0c8\ub85c\uc6b4 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uace0, \uac1c\uc120 \uc601\uc5ed\uc744 \ud30c\uc545\ud558\uba70 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc5d0 \ub300\ud55c \uc774\ud574\ub97c \ub192\uc785\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/workforce-scheduling-forecasting\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5 text-graphite\">\uc608\uce21 \ubc0f \uacc4\ud68d<\/h3>\n<p>\ub2e8\uc77c \ud3ec\uad04 \ub3c4\uad6c\ub85c \uc790\uc6d0 \uad00\ub9ac \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud569\ub2c8\ub2e4. \ub370\uc774\ud130 \uae30\ubc18\uc758 \uc790\uc6d0 \uacc4\ud68d\uc744 \uc218\ub9bd\ud558\uace0 \uc774\ub97c AI \uae30\ubc18 \uc790\ub3d9\ud654\ub85c \uad6c\ud604\ud574 \uc0c1\ub2f4\uc0ac\uc640 \uad00\ub9ac\uc790\uac00 \ud0c1\uc6d4\ud55c \uc131\uacfc\ub97c \ub2ec\uc131\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/quality-assurance-and-monitoring\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ucf5c\uc13c\ud130 QA<\/h3>\n<p>\uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \uc131\uacfc \ubc0f \ud488\uc9c8 \uc9c0\ud45c\ub97c \uac1c\uc120\ud569\ub2c8\ub2e4. AI\uac00 \uc0dd\uc131\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \ud0c1\uc6d4\ud55c \ud328\ud134\uacfc \uac1c\uc120 \uae30\ud68c\ub97c \ud30c\uc545\ud558\uace0, \uadfc\ubcf8 \uc6d0\uc778\uc744 \uc2dd\ubcc4\ud558\uace0 \uc774\ud574\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/employee-performance-management-tools\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5 text-graphite\">\uc131\uacfc \uad00\ub9ac<\/h3>\n<p>\uac1c\uc778\ud654\ub41c \uad50\uc721\uc73c\ub85c \uc131\uacfc\ub97c \uac1c\uc120\ud558\uace0 \uc9c1\uc6d0 \uc774\uc9c1\ub960\uc744 \uc904\uc774\uc138\uc694. AI\ub97c \ud65c\uc6a9\ud574 \uac01 \uc0c1\ub2f4\uc0ac\uc758 \ud2b9\uc815 \uc9c0\uc2dd\uacfc \uae30\uc220 \uaca9\ucc28\ub97c \uc815\ud655\ud788 \ud30c\uc545\ud569\ub2c8\ub2e4. \uac8c\uc784\ud654\ub294 \uc2e4\uc2dc\uac04 \uc9c0\ud45c\uc640 \uac1c\uc778\ud654\ub41c \ubaa9\ud45c\ub85c \uc0c1\ub2f4\uc0ac\uc758 \ub3d9\uae30\ub97c \ub192\uc785\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold text-18\">2025\ub144 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(CCaaS \ubd84\uc57c)<\/p>\n<h2 class=\"h4\">Genesys, Gartner\ub85c\ubd80\ud130 11\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815<\/h2>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner \ubcf4\uace0\uc11c \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc6d0\ud65c\ud558\uace0 \uac1c\uc778\ud654\ub41c CX \uad6c\ud604<\/h2>\n<p>\ucee8\ud0dd\uc13c\ud130 AI\ub294 \uc804\uccb4 \uace0\uac1d \uacbd\ud5d8(CX) \uc804\ub7b5\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. Genesys Cloud AI\ub294 \ud6a8\uc728\uc131\uc744 \uadf9\ub300\ud654\ud558\uba74\uc11c \uace0\uac1d \uad00\uacc4\ub97c \ud0a4\uc6b0\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c \uc0c1\ub2f4\uc0ac\uc758 \uc5c5\ubb34\ub97c \ub354 \uc218\uc6d4\ud558\uac8c \ub9cc\ub4e4\uace0 \ub9e4\ucd9c\uc744 \ub192\uc774\uba70 \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \uac15\ud654\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;568362&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uae30\ubcf8 \uac1c\uc778\ud654, \uadf8 \uc774\uc0c1<\/h3>\n<p>\ub0b4\uc7a5\ud615 AI \uae30\ub2a5\uc744 \uac16\ucd98 \ud604\ub300\uc801 CX \ud50c\ub7ab\ud3fc\uc740 \uc804 \uc138\uacc4 \ubaa8\ub4e0 \uc9c0\uc5ed\uc5d0\uc11c \uaddc\ubaa8\uc5d0 \uc0c1\uad00\uc5c6\uc774 \uc9c4\uc815\uc73c\ub85c \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. AI \uae30\ubc18 \uc608\uce21 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub294 \uace0\uac1d\uc758 \ud589\ub3d9 \ud328\ud134\uc744 \uc2dd\ubcc4\ud574 \uc138\uadf8\uba3c\ud2b8\uc640 \uacb0\uacfc\ub97c \uc608\uce21\ud569\ub2c8\ub2e4. \uc774 \uc608\uce21\uc740 \uc790\ub3d9\ud654\ub41c \uc81c\uc548\uacfc \ub354 \uac1c\uc778\ud654\ub41c \ub300\ud654\ub97c \ucd09\uc9c4\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub300\ud654\ud615 AI\ub294 \uc790\uc5f0\uc5b4\ub85c \ub4e3\uace0 \uc774\ud574\ud558\uba70 \ucc38\uc5ec\ud568\uc73c\ub85c\uc368 \uc140\ud504\uc11c\ube44\uc2a4\uc5d0 \uc778\uac04\uc801\uc778 \uc190\uae38\uc744 \ub354\ud569\ub2c8\ub2e4. AI\ub294 \uace0\uc720\ud55c \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub85c \ub354 \uae4a\uc740 \uac1c\uc778\ud654\ub97c \uac00\ub2a5\ud558\uac8c \ud558\uace0, \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0 \uc608\uce21\ud558\uae30 \ub54c\ubb38\uc5d0 \uace0\uac1d\uc774 \ub354 \ube60\ub974\uace0 \ub354 \ub098\uc740 \ud574\uacb0\ucc45\uc5d0 \ub3c4\ub2ec\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \ub610\ud55c AI\ub294 \uc0c1\ud638\uc791\uc6a9\uc5d0 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc758 \uc9c0\uc6d0\uc774 \ud544\uc694\ud558\ub2e4\ub294 \uac83\uc744 \uc778\uc2dd\ud558\uace0, \ub300\ud654 \uc774\ub825\uacfc \uc778\uc0ac\uc774\ud2b8\ub97c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ub2ec\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;568364&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uace0\uac1d \uc911\uc2ec\uc758 \uc778\ub825 \uad6c\ucd95<\/h3>\n<p>CX \uc804\ub7b5\uc758 \uc131\uacf5\uc740 \uc778\ub825\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. AI\uac00 \uc801\uc6a9\ub41c \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM) \uc194\ub8e8\uc158\uc740 \ud300\uc744 \uc9c0\uc6d0\ud558\uace0 \ub3d9\uae30\ub97c \ubd80\uc5ec\ud558\uba70 \ube0c\ub79c\ub4dc \uc57d\uc18d\uc744 \uc774\ud589\ud560 \uc218 \uc788\ub3c4\ub85d \uc5ed\ub7c9\uc744 \uac15\ud654\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654\uc640 \uc0c1\ub2f4\uc0ac\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uc9c0\uc6d0\uc740 \ud300\uc774 \uace0\uac1d\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \uacbd\ud5d8\uc744 \uac04\uc18c\ud654\ud569\ub2c8\ub2e4. AI\uc758 \uc608\uce21 \uae30\ub2a5\uc740 \uad00\ub9ac\uc790\uac00 \ub354 \ub611\ub611\ud55c \uc5c5\ubb34 \ubd80\ud558 \uc608\uce21\uc744 \ud1b5\ud574 \uc77c\uacfc \uc0b6\uc758 \uade0\ud615\uc744 \ud655\ubcf4\ud558\ub3c4\ub85d \ub3d5\uace0, \uc11c\ube44\uc2a4 \uc218\uc900\uc740 \uc720\uc9c0\ub429\ub2c8\ub2e4. \ub610\ud55c \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc73c\ub85c \uac01 \uc0c1\ub2f4\uc0ac\uc758 \uac1c\ubc1c \ud544\uc694\ub97c \uc815\ud655\ud788 \ud30c\uc545\ud574 \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \ucf54\uce6d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uac8c\uc784\ud654\ub41c \uc131\uacfc \uad00\ub9ac\uc640 \ub354 \uae4a\uc740 \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub294 \ud300\uc758 \uc9d1\uc911\ub825\uacfc \ubab0\uc785\uc744 \uc9c0\uc18d\uc2dc\ud0a4\ub294 \ub370 \ud544\uc694\ud55c \ub3c4\uad6c\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;568363&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ub354 \uc2a4\ub9c8\ud2b8\ud574\uc9c4 \uc2e4\uc2dc\uac04 \uc790\ub3d9\ud654<\/h3>\n<p>\uc790\ub3d9\ud654\ub294 \ub2e8\uc21c\ud558\uace0 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc5d0\uc11c \uc624\ub294 \ubd80\ub2f4\uc744 \ub35c\uc5b4\uc90d\ub2c8\ub2e4. \uc2a4\ub9c8\ud2b8 \uc790\ub3d9\ud654\ub294 \uadf8 \uc774\uc0c1\uc758 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc9c1\uc6d0, \uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \uc2e4\uc2dc\uac04\uc73c\ub85c \ub300\uc751\uc744 \uc774\ub04c\uc5b4\ub0b4\uace0 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uac04\uc18c\ud654\ud569\ub2c8\ub2e4. \uc774\ub85c\uc368 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc740 \ud5a5\uc0c1\ub418\uace0 \uc6b4\uc601 \ud6a8\uc728\uc131\ub3c4 \ucd5c\uc801\ud654\ub429\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud AI\ub294 \uc774\ub7ec\ud55c \ud601\uc2e0\uc801 \uacb0\uacfc\ub97c \uc190\uc27d\uac8c \ub2ec\uc131\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \ub0b4\uc7a5 AI \ubaa8\ub378, \uc790\ub3d9 \ub370\uc774\ud130 \uc900\ube44, \uc778\uac04\uc758 \uac1c\uc785\uc774 \ud3ec\ud568\ub41c \ucd5c\uc801\ud654, \uadf8\ub9ac\uace0 \uc790\ub3d9\ud654\ub41c \uba38\uc2e0\ub7ec\ub2dd \ud30c\uc774\ud504\ub77c\uc778\uc744 \ud1b5\ud574 \ub370\uc774\ud130 \uc0ac\uc774\uc5b8\ud2f0\uc2a4\ud2b8 \ud300 \uc5c6\uc774\ub3c4 AI\ub97c \uc801\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub9de\ucd98 \uc9c1\uad00\uc801 \uc778\ud130\ud398\uc774\uc2a4\uac00 \ud300\uc5d0 AI \uad6c\uc131\uc744 \ud55c\ub208\uc5d0 \uc81c\uc5b4\ud560 \uc218 \uc788\ub294 \uad8c\ud55c\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c \ub0b4\uc7a5\ud615 \ubd84\uc11d\uc744 \ud1b5\ud574 \uacb0\uacfc\ub97c \uba85\ud655\ud788 \uc774\ud574\ud558\uace0 \ub354 \uc798 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;568365&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uac15\ud654\ub41c \ube44\uc988\ub2c8\uc2a4 AI \uc724\ub9ac<\/h3>\n<p>AI\ub294 \ud0c1\uc6d4\ud55c \uac00\uce58\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\uc9c0\ub9cc, \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc724\ub9ac\uc801 \uae30\ubc18 \uc704\uc5d0\uc11c\ub9cc \uac00\ub2a5\ud569\ub2c8\ub2e4. Genesys\ub294 \ubaa9\uc801\uc5d0 \ub9de\uac8c AI\ub97c \uc801\uc6a9\ud558\uace0 \ub370\uc774\ud130 \ud45c\uc900\uc744 \uc900\uc218\ud558\uba70 \ud3b8\ud5a5\uc744 \ub2e4\ub8e8\ub294 \ub4f1\uc758 \uc5c4\uaca9\ud55c AI \uc724\ub9ac \uc9c0\uce68\uc744 \ub530\ub77c \ube44\uc988\ub2c8\uc2a4\ub97c \ubcf4\ud638\ud569\ub2c8\ub2e4.<\/p>\n<p>AI \uae30\ub2a5\uc740 \ud50c\ub7ab\ud3fc\uc5d0 \ub0b4\uc7a5\ub418\uc5b4 \uc788\uc5b4 \ubcf4\uc548, \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638, \ud22c\uba85\uc131, \uacf5\uc815\uc131\uc5d0 \uad00\ud55c \uc5c4\uaca9\ud55c \ud45c\uc900\uc744 \uc900\uc218\ud569\ub2c8\ub2e4. \uac1c\uc778\uc815\ubcf4 \uc124\uacc4 \uc6d0\uce59\uc740 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \ub370\uc774\ud130\ubfd0 \uc544\ub2c8\ub77c \uadc0\uc0ac\uc758 \uc9c0\uc801 \uc7ac\uc0b0\ub3c4 \ubcf4\ud638\ud569\ub2c8\ub2e4. \uc124\uba85 \uac00\ub2a5\uc131\uacfc \ud22c\uba85\uc131\uc740 \uc54c\uace0\ub9ac\uc998\uc774 \uc5b4\ub5bb\uac8c \uc801\uc6a9\ub418\ub294\uc9c0\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub3c4 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud300\uc740 \uc6b4\uc601\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uc774\ud574\ud558\uace0 \uacb0\uacfc\uc5d0 \ub300\ud55c \ud1b5\uc81c\ub97c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc140\ud504 \uc11c\ube44\uc2a4 \ub300\ud654 \uc790\ub3d9\ud654<\/h2>\n<p>Genesys Cloud AI\ub85c 24\uc2dc\uac04 \uc5f0\uc911\ubb34\ud734 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc190\uc27d\uac8c \uad6c\ud604\ud558\uc138\uc694. \uac1c\uc778\ud654\ub41c \ub514\uc9c0\ud138 \ub610\ub294 \uc74c\uc131 \uae30\ubc18 \uc790\ub3d9 \ub300\ud654\ub97c \ub9cc\ub4e4\uc5b4 \uace0\uac1d\uc774 \ub9c9\ub2e4\ub984 \uc5c6\uc774 \ud574\uacb0\uc5d0 \uc774\ub97c \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/12&#8243; el_class=&#8221;col-sm-6&#8243;]<div class=\"genesys-image align-center play-button\"><a class=\"video-lightbox no-btn-label\" href=\"https:\/\/www.youtube.com\/embed\/VmKKmKg6B4I?rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-conversational-ai-video-thumbnail.jpg\" alt=\"Genesys conversational ai video thumbnail\" width=\"823\" height=\"460\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner][vc_column_inner el_class=&#8221;col-sm-10&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>AI \uac00\uce58\ub97c \ub354 \ube60\ub974\uace0 \uc190\uc27d\uac8c \uc2e4\ud604\ud558\uc138\uc694<\/h3>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner ri_scrollable=&#8221;yes&#8221;][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">CX\ub97c \uc704\ud55c \ub9de\ucda4 \uc124\uacc4<\/h3>\n<p>\ud50c\ub7ab\ud3fc\uc740 \ub2e4\uc591\ud55c \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8 \uc0ac\uc6a9 \uc0ac\ub840\uc5d0 \ub300\ud574 \ud1b5\ud569\ub41c \ub0b4\uc7a5 AI \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ud328\uce58\uc6cc\ud06c\uc2dd \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158 \uc5c6\uc774\ub3c4 \uc778\ubc14\uc6b4\ub4dc, \uc544\uc6c3\ubc14\uc6b4\ub4dc, \uc140\ud504\uc11c\ube44\uc2a4, \ub514\uc9c0\ud138, \uc74c\uc131 \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud134\ud0a4\ub85c \ubc14\ub85c \uc0ac\uc6a9 \uac00\ub2a5\ud55c \uac04\ud3b8 \uc194\ub8e8\uc158<\/h3>\n<p>Genesys Cloud AI\ub294 \uc124\uce58 \uc5c6\uc774 \ubc14\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc900\ube44\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. AI \ub3c4\uc785\uc758 \uc77c\ubc18\uc801\uc778 \uc7a5\ubcbd\uc744 \uc81c\uac70\ud569\ub2c8\ub2e4. \ud544\uc694\uc5d0 \ub530\ub77c AI \uae30\ub2a5\uc744 \uc27d\uac8c \uad6c\uc131\ud558\uace0 \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\ub0b4 AI \uc804\ubb38\uac00\uac00 \ud544\uc694 \uc5c6\uace0, \uc2dc\uac04\uc774 \ub9ce\uc774 \uac78\ub9ac\ub294 \uc5f0\uad6c \ud504\ub85c\uc81d\ud2b8 \uc5c6\uc774\ub3c4 \uc989\uc2dc \uac00\uce58\ub97c \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uac80\uc99d\ub41c \uc548\uc804\uc131<\/h3>\n<p>Genesys\uc758 AI \uc811\uadfc \ubc29\uc2dd\uc740 \uc2e0\uc911\ud558\uace0 \uc724\ub9ac\uc801\uc774\uba70 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 AI \uad6c\uc131 \uc694\uc18c\ub294 \ubcf4\uc548 \uae30\ubc18 \uc704\uc5d0 \uad6c\ucd95\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \ucca0\uc800\ud55c \ud14c\uc2a4\ud2b8\ub97c \ud1b5\ud574 \ubcf4\uc548, \ud22c\uba85\uc131 \ubc0f \ub370\uc774\ud130 \uac70\ubc84\ub10c\uc2a4\uc5d0 \ub300\ud55c \uc5c4\uaca9\ud55c \ud45c\uc900\uc744 \ucda9\uc871\ud558\ub294\uc9c0 \ud655\uc778\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0 \uc788\uc744\uae4c\uc694?<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/customer-stories\" target=\"\" rel=\"\">\uace0\uac1d \uc0ac\ub840 \uc77d\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"3\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View National Domestic Violence Hotline story\" title=\"National Domestic Violence Hotline\" href=\"#428433\"><img decoding=\"async\" class=\"company-logo\" alt=\"Ndvh 100x100\" src=\"https:\/\/www.genesys.com\/media\/NDVH_100x100.png\" width=\"100\" height=\"100\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Alight Solutions story\" title=\"Alight Solutions\" href=\"#488210\"><img decoding=\"async\" class=\"company-logo\" alt=\"Alight solutions logo x250\" src=\"https:\/\/www.genesys.com\/media\/Alight_Solutions_Logo-x250.png\" width=\"250\" height=\"101\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Coca-Cola Bottlers&#8217; Sales and Services story\" title=\"Coca-Cola Bottlers&#8217; Sales and Services\" href=\"#412659\"><img decoding=\"async\" class=\"company-logo\" alt=\"Ccbss logox250\" src=\"https:\/\/www.genesys.com\/media\/CCBSS-Logox250.png\" width=\"252\" height=\"166\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"428433\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/national-domestic-violence-hotline\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Customer story still image national domestic violence hotline\" src=\"https:\/\/www.genesys.com\/media\/customer_story-still_image-National_Domestic-Violence_Hotline.jpg\" width=\"1216\" height=\"684\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201cGenesys Cloud\ub294 \uac00\uc7a5 \uc9c1\uad00\uc801\uc778 \uc778\ud130\ud398\uc774\uc2a4, \uac00\uc7a5 \ud22c\uba85\ud55c \uac00\uaca9 \uc815\ucc45, \uadf8\ub9ac\uace0 \uac00\uc7a5 \ub2e4\uc591\ud55c \ud1b5\ud569 \uc635\uc158\uc744 \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \ub9c8\uc9c0\ub9c9 \ud3ec\uc778\ud2b8\uac00 \ud575\uc2ec\uc774\uc5c8\ub294\ub370, \ubd80\uac00\ud615 \uc194\ub8e8\uc158 \uad00\ub9ac\uc758 \ubc88\uac70\ub85c\uc6c0\uc744 \ud53c\ud558\uace0 \uc2f6\uc5c8\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Marty Hand<\/p><p class=\"customer-title\">\ud14c\ud06c\ub180\ub85c\uc9c0 VP, National Domestic Violence Hotline<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"488210\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/alight-solutions\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Successful business meeting.\" src=\"https:\/\/www.genesys.com\/media\/Alight_Solutions_hero.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201c\uc774\uc81c \uae30\ucd08 \uc5ed\ub7c9\uc774 \uac16\ucdb0\uc84c\uc2b5\ub2c8\ub2e4. \uae30\uc220 \uc778\ud504\ub77c\uc640 \ube44\uc6a9 \uc808\uac10 \uce21\uba74\uc758 \uc774\uc810\uc744 \uc774\ubbf8 \uccb4\uac10\ud558\uace0 \uc788\uc73c\uba70, \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d \uacbd\ud5d8\ub3c4 \uac1c\uc120\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc608\uce21 \ub77c\uc6b0\ud305, \uc790\uc5f0\uc5b4 \ucc98\ub9ac, \uc74c\uc131 \ubd84\uc11d, \uadf8\ub9ac\uace0 \ucd94\uac00 \ucc44\ub110 \ub3c4\uc785 \ub4f1\uc73c\ub85c \ub354 \ud070 \uac00\ub2a5\uc131\uc744 \uc5f4 \uc218 \uc788\uc2b5\ub2c8\ub2e4\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Robin Vallango<\/p><p class=\"customer-title\">\uace0\uac1d \ucf00\uc5b4 \uae30\uc220\ud300 VP, Alight Solutions<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"412659\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/coca-cola-bottlers-sales-and-services\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Cocacolabss hero\" src=\"https:\/\/www.genesys.com\/media\/CocaColaBSS_hero.jpg\" width=\"626\" height=\"356\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201c\uc800\ud76c\uc758 [AI \uae30\ubc18] \uc74c\uc131 \ubd07\uc740 \ud070 \uc131\uacfc\ub97c \uac70\ub450\uace0 \uc788\uc2b5\ub2c8\ub2e4. 30\uac1c\uc758 \uc11c\ub85c \ub2e4\ub978 \uc758\ub3c4 \ubaa9\ub85d \uc911\uc5d0\uc11c 80% \uc774\uc0c1\uc5d0\uc11c \uc815\ud655\ud558\uac8c \ub9e4\uce6d\ud569\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uc774\uc81c \uc0c1\ub2f4\uc6d0\ub4e4\uc740 \uc804\ud654 \uc751\ub300\uc5d0 \uc18c\uc694\ub418\ub294 \uc2dc\uac04\uc774 \uc904\uace0, \ucc98\uc74c \ubb38\uc758\ub97c \ub354 \ub9ce\uc774 \ud574\uacb0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ubbf8 \uc57d 5,000\ub2ec\ub7ec\ub97c \uc808\uc57d\ud588\uace0, \uc5f0\ub9d0\uae4c\uc9c0 \uadf8 \uae08\uc561\uc774 20,000\ub2ec\ub7ec\uc5d0 \uc774\ub97c \uac83\uc73c\ub85c \uae30\ub300\ud569\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Nicole Thomas<\/p><p class=\"customer-title\">VP, \uace0\uac1d \ucf00\uc5b4 \uc13c\ud130, Coca-Cola Bottlers\u2019 Sales and Services<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Western Sydney University story\" title=\"Western Sydney University\" href=\"https:\/\/www.genesys.com\/customer-stories\/western-sydney-university\"><img decoding=\"async\" class=\"company-logo\" alt=\"Wsu logo 300\" src=\"https:\/\/www.genesys.com\/media\/WSU_Logo_300.png\" width=\"300\" height=\"44\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Kiwibank story\" title=\"Kiwibank\" href=\"https:\/\/www.genesys.com\/customer-stories\/kiwibank\"><img decoding=\"async\" class=\"company-logo\" alt=\"Kiwibank logox125\" src=\"https:\/\/www.genesys.com\/media\/Kiwibank_Logox125-1.png\" width=\"125\" height=\"125\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Maximus story\" title=\"Maximus\" href=\"https:\/\/www.genesys.com\/customer-stories\/maximus\"><img decoding=\"async\" class=\"company-logo\" alt=\"Maximus logox350\" src=\"https:\/\/www.genesys.com\/media\/Maximus-logox350.png\" width=\"350\" height=\"45\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Fibrus Networks story\" title=\"Fibrus Networks\" href=\"https:\/\/www.genesys.com\/customer-stories\/fibrus-networks\"><img decoding=\"async\" class=\"company-logo\" alt=\"Fibrus logox300\" src=\"https:\/\/www.genesys.com\/media\/fibrus-logox300.png\" width=\"300\" height=\"130\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View AdaptHealth story\" title=\"AdaptHealth\" href=\"https:\/\/www.genesys.com\/customer-stories\/adapthealth\"><img decoding=\"async\" class=\"company-logo\" alt=\"Adapthealthx250\" src=\"https:\/\/www.genesys.com\/media\/AdaptHealthx250.png\" width=\"250\" height=\"37\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys Cloud AI\uac00 \uc5b4\ub5bb\uac8c \ub354 \ub098\uc740 \uacb0\uacfc\ub97c \ucc3d\ucd9c\ud558\ub294\uc9c0\ub97c \ud655\uc778\ud574\ubcf4\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/resources\" target=\"\" rel=\"\">\ubaa8\ub4e0 \ub9ac\uc18c\uc2a4 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/2025-ai-contact-center-trend-report\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/2025-aicc-trend-report-ko.png\" height=\"464\" width=\"820\" alt=\"2025 aicc trend report ko\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">\ubcf4\uace0\uc11c<\/p><h3 class=\"item-title mb-0\">2025 AI \ucee8\ud0dd\uc13c\ud130 \ud2b8\ub80c\ub4dc \ub9ac\ud3ec\ud2b8<\/h3><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/webinars\/aicc-evolving-with-generative-ai\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2024copilot-webinar-825x530-1.png\" height=\"1080\" width=\"1920\" alt=\"2024 copilot webinar kr 825&#215;530\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">\uc0dd\uc131\ud615 AI\ub85c \ud55c\ub2e8\uacc4 \uc9c4\ud654\ud558\ub294 AICC: \uace0\uac1d \uacbd\ud5d8\uacfc \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uc744 \ub3d9\uc2dc\uc5d0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/how-to-build-your-business-case-for-ai\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/how-to-build-business-cases-for-ai-ko-cover-1.png\" height=\"480\" width=\"880\" alt=\"How to build business cases for ai ko cover\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\uc0dd\uc131\ud615 AI\uc758 \uae30\ucd08<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/five-ways-leading-brands-use-ai\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/five-ways-leading-brands-use-ai.png\" height=\"480\" width=\"880\" alt=\"Five ways leading brands use ai ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\ub9ac\ub529 \ube0c\ub79c\ub4dc\uac00 AI\ub97c \ud65c\uc6a9\ud558\ub294 5\uac00\uc9c0 \ubc29\ubc95<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741334671940{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>AI\uc758 \uac00\uce58\ub97c \uc2e4\ud604\ud558\ub294 \ubc29\ubc95<\/h2>\n<p>AI \ub3c4\uad6c\uc5d0\uc11c \uac00\uce58\ub97c \uc5bb\uc73c\ub824\uba74 \ub370\uc774\ud130 \uc0ac\uc774\uc5b8\ud2f0\uc2a4\ud2b8\uc640 \uac1c\ubc1c\uc790\ub85c \uc774\ub904\uc9c4 \ubc29\ub300\ud55c \uc778\ub825\uc774 \ud544\uc694\ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uadf8\uac83\uc740 \uc27d\uace0, \ube60\ub974\uba70, \uc2e0\ub8b0\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uacbd\ud5d8 \ud5a5\uc0c1\uc744 \ubaa9\ud45c\ub85c \ud55c \ud134\ud0a4 \uc194\ub8e8\uc158\uc73c\ub85c \ucc98\uc74c\ubd80\ud130 \uac00\uce58\ub97c \uc2e4\ud604\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ub370\ubaa8\ub97c \uc694\uccad\ud574 Genesys\uac00 \uc5b4\ub5bb\uac8c \uc140\ud504\uc11c\ube44\uc2a4\uc640 \ucd5c\uc801\ud654\ub41c CX\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\ub294\uc9c0 \ud655\uc778\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/420685\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/420685\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"420685\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uc694\uccad\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uc694\uccad\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">\uad00\uc2ec \uac00\uc838 \uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\ub2d8\uc758 \uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud558\uae30 \uc704\ud574 \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>AICC \ubc0f \uc790\ub3d9\ud654\uc5d0 \ub300\ud574 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654\uc758 \uc774\uc810\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d \uc9c0\uc6d0\uc744 \uc790\ub3d9\ud654\ud558\uba74 \ub9ce\uc740 \uc774\uc810\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\uc0c1\uc801\uc778 \ubb38\uc758\ub97c \uc790\ub3d9\uc73c\ub85c \ucc98\ub9ac\ud568\uc73c\ub85c\uc368 \uc5c5\ubb34 \ud6a8\uc728\uc744 \ub192\uc77c \ubfd0 \uc544\ub2c8\ub77c \uc0c1\ub2f4\uc0ac\ub294 \ubcf4\ub2e4 \ubcf5\uc7a1\ud55c \ubb38\uc81c \ud574\uacb0\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0, \uc751\ub2f5 \uc2dc\uac04\uc744 \uac1c\uc120\ud558\uace0, \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uc5ec \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud560 \uc900\ube44\uac00 \ub418\uc5c8\ub294\uc9c0 \uc5b4\ub5bb\uac8c \uc54c \uc218 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys\ub294 \uc790\ub3d9\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \ub300\ud574 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0 \uad81\uae08\ud55c \uc810\uc5d0 \ub2f5\ubcc0\ud574 \ub4dc\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc544\ub9c8\ub3c4 \uc774\ubbf8 AI\ub97c \ud65c\uc6a9\ud574 \ub300\ud654\ub97c \uc790\ub3d9\ud654\ud558\uace0, \uace0\uac1d \uc804\ud654 \ub0b4\uc6a9\uc744 \uc694\uc57d\ud558\uace0, \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc744 \uc801\uc6a9\ud558\ub294 \ub4f1 \ub2e4\uc591\ud55c \ubc29\uc2dd\uc73c\ub85c \uc0ac\uc6a9\ud558\uace0 \uacc4\uc2e4 \uac00\ub2a5\uc131\uc774 \ud07d\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys Cloud AI\uac00 \uc9c0\uc6d0\ud558\ub294 AI \uc885\ub958\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys Cloud AI\ub294 \ub300\ud654\ud615 AI, \uc0dd\uc131\ud615 AI, \uc608\uce21\ud615 AI\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub0b4\uc7a5\ub41c \uae30\ub2a5\uc740 \uc0ac\ub78c\uacfc \ube0c\ub79c\ub4dc \uac04\uc758 \uc758\ubbf8 \uc788\ub294 \uac1c\uc778\ud654 \ub300\ud654(\ub514\uc9c0\ud138 \ubc0f \uc74c\uc131)\ub97c \uac00\ub2a5\ud558\uac8c \ud558\uba70, \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uace0 \uc9c1\uc6d0\uc758 \uc131\uacfc \ud5a5\uc0c1\uc744 \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub2e4\uc591\ud55c \ud615\ud0dc\uc758 \uc608\uce21 \ubaa8\ub378\ub9c1\uc744 \ud1b5\ud574 Genesys Cloud AI\ub294 \uc608\uce21 \uacb0\uacfc\ub97c \uacc4\uc0b0\ud558\uace0 \ud575\uc2ec \uc758\uc0ac\uacb0\uc815\uc744 \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4. Genesys Cloud AI\ub294 \uc790\uc5f0\uc5b4 \ucc98\ub9ac(NLP)\uc640 NLU, \uc0dd\uc131\ud615 AI, \uc5d4\ud2f0\ud2f0 \uc778\uc2dd \ubc0f \uae30\ud0c0 \ucd94\ucd9c \uae30\ubc95\uc744 \uc0ac\uc6a9\ud558\uc5ec \ub300\ud654 \ub370\uc774\ud130\uc5d0\uc11c \uc0c8\ub85c\uc6b4 \uc758\ubbf8\ub97c \ubc1c\uacac\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uc11c\ube44\uc2a4 AI\ub294 \ubb34\uc5c7\uc744 \ub9d0\ud558\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc778\uacf5\uc9c0\ub2a5(AI)\uc740 \ub354 \ub098\uc740, \ub354 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uad6c\ucd95\ud558\uace0 \uc120\ubcc4\ud558\ub294 \ub370 \uac15\ub825\ud55c \ube44\uc988\ub2c8\uc2a4 \ub3c4\uad6c\uc774\uba70, \uace0\uac1d \uc11c\ube44\uc2a4\ub294 \uadf8 \uc911\uc694\ud55c \ubd80\ubd84\uc785\ub2c8\ub2e4. AI \uae30\uc220\uc740 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d \uc774\uc288\uc758 \ud575\uc2ec\uc5d0 \ub3c4\ub2ec\ud558\ub3c4\ub85d \uba85\ud655\ud558\uac8c \uc18c\ud1b5\ud558\uace0, \uac00\ub2a5\ud558\uba74 \ud574\uacb0\ucc45\uc744 \uc81c\uc2dc\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ube44\uad50\uc801 \uac04\ub2e8\ud55c \uace0\uac1d \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uac8c \ud568\uc73c\ub85c\uc368 \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc6d0\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc904\uc774\uace0 \uc0c1\ub2f4 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uba70 \uace0\uac1d\uc758 \ub300\uae30 \uc2dc\uac04\uc744 \ub2e8\ucd95\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \ub204\uad70\uac00\uac00 \uac1c\uc785\ud574\uc57c \ud560 \ud544\uc694\uac00 \uc0dd\uacbc\uc744 \ub54c, AI\ub294 \ud578\ub4dc\uc624\ud504 \ud504\ub85c\uc138\uc2a4\ub97c \ub354 \ub9e4\ub044\ub7fd\uace0 \uc27d\uac8c \ub9cc\ub4e4\uc5b4 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uacfc \ud544\uc694\ub85c \ud558\ub294 \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. AI\ub294 \uace0\uac1d\uc758 \uc774\uc288\ub97c \uc2e0\uc18d\ud788 \ucc98\ub9ac\ud560 \uc0c1\ub2f4\uc0ac\ub97c \ub9e4\uce6d\ud574 \uc8fc\uba70, \uc8fc\uc81c \uc804\ubb38\uc758 \uc804\ubb38\uac00\ub098 \uba3c\uc800 \uc774\uc6a9 \uac00\ub2a5\ud55c \uc0c1\ub2f4\uc6d0\uacfc \ub9e4\uce6d\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4 \u2014 \ub610\ub294 \uadf8 \uc0ac\uc774 \uc5b4\ub518\uac00\uc77c \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AI\ub294 \ub610\ud55c \uc815\ubcf4 \uc81c\uacf5 \ubc0f \ud504\ub86c\ud504\ud2b8, \ud1b5\ud654 \ud6c4 \uc694\uc57d \ub4f1\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc6d0\uc744 \uc9c1\uc811 \uc9c0\uc6d0\ud574 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \ub35c\uace0, \uace0\uac1d\uc758 \uac10\uc815 \ubd84\uc11d\uc744 \uc81c\uacf5\ud558\uba70 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc790\uc5d0 \ub300\ud55c \uacc4\ud68d \uc218\ub9bd\uc5d0\ub3c4 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n<p>AI\ub294 \uc624\ub298\ub0a0\uc758 \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0\uc11c \uac00\ub2a5\ud55c \ucd5c\uace0\uc758 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uc81c\uacf5\ud558\ub294 \ub370 \ud575\uc2ec\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc870\uc9c1\uc774 AI\ucf5c\uc13c\ud130 (AI \ucee8\ud0dd\uc13c\ud130)\ub97c \uc5b4\ub5bb\uac8c \ub3c4\uc785\ud560 \uc218 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uae30\uc5c5\uc774 AI \ucee8\ud0dd\uc13c\ud130(AICC)\ub85c\uc758 \uc804\ud658\uc744 \uc900\ube44\ud560 \ub54c \ubc18\ub4dc\uc2dc \ucde8\ud574\uc57c \ud560 \uba87 \uac00\uc9c0 \ub2e8\uacc4\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc5b4\ub5a4 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub824 \ud558\ub294\uc9c0 \uacb0\uc815\ud574\uc57c \ud569\ub2c8\ub2e4. AI\ub97c \ub2e8\uc21c\ud788 \uc720\ud589\uc5b4\ub85c \ubc1b\uc544\ub4e4\uc5ec\uc11c\ub294 \uc548\ub429\ub2c8\ub2e4. \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0\uc11c \uc5b4\ub5a4 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\uace0 \uc788\uc73c\uba70, \ucc44\uc6cc\uc57c \ud560 \uaca9\ucc28\ub294 \ubb34\uc5c7\uc778\uc9c0 \uadf8\ub9ac\uace0 \uace0\uac1d\uc774 \uc5b4\ub514\uc5d0\uc11c \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\ud604 \uc0c1\ud0dc\ub97c \uc810\uac80\ud558\uba74 \ubb34\uc5c7\uc774 \ubc14\ub00c\uc5b4\uc57c \ud558\ub294\uc9c0 \uc774\ud574\ud558\ub294 \ub370 \ud070 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p>\uadf8 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uac00\ub2a5\uc131\uc774 \uac00\uc7a5 \ub192\uc740 \ud50c\ub7ab\ud3fc\uc744 \uc2dd\ubcc4\ud558\uc138\uc694. \uadf8 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\uba74 \uace0\uc720\ud55c \ud544\uc694\uc5d0 \ub9de\ub294 \ucd5c\uc801\uc758 AI \ud50c\ub7ab\ud3fc\uc744 \ub354 \uc27d\uac8c \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5f0\uad6c\uac00 \ud575\uc2ec\uc774\uba70, \uac00\uaca9\ub9cc \ubcf4\uace0 \uacb0\uc815\ud574\uc11c\ub294 \uc548\ub429\ub2c8\ub2e4. \uc635\uc158\uc744 \uccb4\ud5d8\ud558\uace0 \ub370\ubaa8\ub97c \ubcf4\uba70 \uc804\ubb38\uac00\uc640 \uc0c1\uc758\ud558\uc138\uc694.<\/p>\n<p>\ud2b8\ub808\uc774\ub2dd \ubc0f \uc628\ubcf4\ub529 \uacc4\ud68d \uc218\ub9bd AI \ub3c4\uc785\uc740 \uc5b4\ub5a4 \ube44\uc988\ub2c8\uc2a4\uc5d0\ub3c4 \ud070 \ubcc0\ud654\uc785\ub2c8\ub2e4 \u2014 AI\uac00 \ub9cc\ub2a5 \ud574\ub2f5\uc740 \uc544\ub2c8\uc9c0\ub9cc, \uc0c1\ub2f4\uc0ac\uac00 \uc774\ub97c \uc5b4\ub5bb\uac8c \uc0ac\uc6a9\ud558\ub294\uc9c0, \ub9ac\ub354\uac00 \ubcc0\ud654 \uacfc\uc815\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud560\uc9c0 \uc54c\uc544\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\ud3c9\uac00 \ubc0f \uc870\uc815 &#8211; \uc774 \ubaa8\ub4e0 \uac83\uc774 \uc21c\uc870\ub86d\uac8c \uc9c4\ud589\ub418\ub354\ub77c\ub3c4 \uad6c\ud604\uc774 \ub05d\ub09c \ub4a4\uc5d0\ub3c4 \uad00\ub9ac\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. KPI\ub97c \uc124\uc815\ud558\uace0 \uc774 \uc218\uce58\ub97c \uae30\ubc18\uc73c\ub85c \uc131\uacf5 \uc5ec\ubd80\ub97c \ud3c9\uac00\ud558\uc138\uc694. \ucd08\uae30 \ubb38\uc81c\ub4e4\uc774 \ud574\uacb0\ub418\uc9c0 \uc54a\ub294\ub2e4\uba74 \uc804\ub7b5\uc744 \uc870\uc815\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ucf5c\uc13c\ud130\uc5d0 \uc0dd\uc131\ud615 AI\ub97c \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc0dd\uc131\ud615 AI\ub97c \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc740 \uc5ec\ub7ec \uac00\uc9c0\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc0dd\uc131\ud615 AI\ub294 \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLMs)\uc744 \ud65c\uc6a9\ud574 \ub354 \uc815\uad50\ud558\uac8c \uace0\uac1d \ub300\ud654\ub97c \uc790\ub3d9\ud654\ud558\uace0 \ub354 \uc790\uc8fc \ubc1c\uc0dd\ud558\ub294 \uc774\uc288\ub97c \ud574\uacb0\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4. \ub610\ud55c \uc0dd\uc131\ud615 AI\ub294 \uace0\uac1d \uc785\ub825\uc744 \ub354 \uc27d\uac8c \uc774\ud574\ud558\uace0 \ud14d\uc2a4\ud2b8\uc5d0\uc11c \uac10\uc815\uc744 \ud1b5\ud574 \uc758\ubbf8\ub97c \ucd94\ucd9c\ud569\ub2c8\ub2e4. \ucd94\uac00\ub85c \uc790\ub3d9 \uc694\uc57d \uae30\ub2a5\uc740 \ud604\uc7a5 \uc0c1\ub2f4\uc6d0\uc774 \ub2e8\uc21c \uc791\uc5c5\uc5d0 \uc2dc\uac04\uc744 \ub35c \uc4f0\uace0 \ubcf8\uc5c5\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ucf5c\uc13c\ud130 \uc0c1\ub2f4\uc0ac\ub97c \uc704\ud55c \ucd5c\uace0\uc758 AI\ub294 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ucf5c\uc13c\ud130\uc6a9 AI \uc194\ub8e8\uc158\uc744 \ucc3e\uc744 \ub54c\ub294 \uc5ec\ub7ec \uc694\uc18c\ub97c \uc8fc\uc758\ud574\uc57c \ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \ube44\uc988\ub2c8\uc2a4\uac00 \ub2e4\ub974\uc9c0\ub9cc \uc77c\ubc18\uc801\uc778 \uc7a5\ub2e8\uc810\uc740 \uc788\uc2b5\ub2c8\ub2e4. \uc778\uacf5\uc9c0\ub2a5\uc740 \ubcf5\uc7a1\ud558\uace0 \uc804\ubb38\uac00\uac00 \uc544\ub2c8\ub77c\uba74 \uad00\ub9ac\ud558\uae30 \uc5b4\ub824\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub798\uc11c \uc9c0\uc6d0\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<p>AI \ucee8\ud0dd\uc13c\ud130 (AICC) \uc194\ub8e8\uc158\uc744 \uad6c\uc785\ud560 \ub54c \ud655\uc778\ud574\uc57c \ud560 \uc810\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \ud558\ub098\ub294 \uc2dc\uac04\uc774 \uc9c0\ub098\ub3c4 \uae30\uc220\uc774 \ucd5c\ucca8\ub2e8\uc744 \uc720\uc9c0\ud560\uc9c0 \uc5ec\ubd80\uc785\ub2c8\ub2e4. \uc77c\ubd80 AI \uc194\ub8e8\uc158\uc740 \uc2dc\uac04\uc774 \uc9c0\ub098\uba74 \uc0c8\ub85c\uc6b4 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \ud558\ub4dc\uc6e8\uc5b4\uac00 \ud544\uc694\ud574 \ub3c4\uc785\uc774 \uc5b4\ub824\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc18\uba74 Genesys Cloud\uc640 \uac19\uc740 \uc194\ub8e8\uc158\uc740 \uace0\uac1d \uce21\uc758 \uc720\uc9c0 \uad00\ub9ac \uc5c6\uc774\ub3c4 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc73c\ub85c \uc9c0\uc18d\uc801\uc73c\ub85c \uc790\ub3d9 \uc5c5\ub370\uc774\ud2b8\ub429\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \ubca4\ub354\uac00 \uc9c4\uc815\ud55c \ud30c\ud2b8\ub108\uc778\uc9c0, \ub2e8\uc21c\ud788 \uc81c\ud488\uc744 \ud310\ub9e4\ud558\ub294\uc9c0 \uc5ec\ubd80\ub97c \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. AI \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc740 \ud134\ud0a4\ub85c \uc18c\uac1c\ub420 \uc218 \uc788\uc9c0\ub9cc, \ud22c\uc790 \ud6a8\uacfc\ub97c \ucd5c\ub300\ud654\ud558\ub824\uba74 \uc628\ubcf4\ub529\uacfc \uc9c0\uc2dd \uae30\ubc18\uc774 \ud575\uc2ec\uc785\ub2c8\ub2e4. \uc7a0\uc7ac \uc194\ub8e8\uc158\uc774 \ud488\uc9c8 \ub192\uc740 \uace0\uac1d \uc131\uacf5 \ud504\ub85c\uadf8\ub7a8\uc744 \uc81c\uacf5\ud558\ub294\uc9c0 \ud655\uc778\ud574 \ubcf4\uc2dc\uae38 \uad8c\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;] AI \uace0\uac1d \uc11c\ube44\uc2a4 \uc790\ub3d9\ud654 AICC\uc758 \uc774\uc810\uc744 \uc9c0\uae08 \ubc14\ub85c \ud65c\uc6a9\ud558\uc138\uc694 [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-md-offset-0 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;] Genesys Cloud AI\ub85c \ucee8\ud0dd\uc13c\ud130\ub97c \ud601\uc2e0\ud558\uc138\uc694 Genesys Cloud\u2122 AI\ub294 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ub2e4\uc591\ud55c AI \uae30\uc220\uc744 \ubaa8\uc544 \ucee8\ud0dd\uc13c\ud130\uc758 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"template":"","tax_cap_lobby":[18222,18224],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-420685","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-18222","tax_cap_lobby-18224"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/420685","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":21,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/420685\/revisions"}],"predecessor-version":[{"id":618704,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/420685\/revisions\/618704"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=420685"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_cap_lobby?post=420685"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=420685"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=420685"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=420685"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=420685"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=420685"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=420685"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=420685"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=420685"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=420685"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=420685"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}