{"id":420681,"date":"2022-02-08T13:30:08","date_gmt":"2022-02-08T21:30:08","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%ec%9b%8c%ed%81%ac%ed%8f%ac%ec%8a%a4-%ec%9d%b8%ea%b2%8c%ec%9d%b4%ec%a7%80%eb%a8%bc%ed%8a%b8-%ea%b4%80%eb%a6%ac"},"modified":"2025-11-14T09:30:19","modified_gmt":"2025-11-14T17:30:19","slug":"wem-workforce-engagement-management","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management","title":{"rendered":"\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714436178421{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>AI \uae30\ubc18 \uc6cc\ud06c\ud3ec\uc2a4<br \/>\n\uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/h1>\n<p class=\"text-22 font-weight-regular\">\uc9c1\uc6d0 \uacbd\ud5d8 \uc804\ub7b5\uc744 \uc0c8\ub86d\uac8c \ud558\uc138\uc694.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;]<div class=\"genesys-image play-button\"><a class=\"video-lightbox no-btn-label\" href=\"https:\/\/www.youtube.com\/embed\/F9Bjx6KkPnw?cc_lang_pref=ko&cc_load_policy=1&hl=ko&rel=0\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/video_thumb-genesys-wem.png\" alt=\"Video thumb genesys wem\" width=\"792\" height=\"480\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-sm-offset-0&#8243;][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">\uc9c1\uc6d0\uc774 \ud55c\uaecf \uc5ed\ub7c9\uc744 \ubc1c\ud718\ud558\uac8c \ud558\uc138\uc694<\/h2>\n<p style=\"text-align: center;\">\uace0\uac1d \uacbd\ud5d8(CX) \uc804\ub7b5\uc758 \uc131\uacf5\uc740 \uc9c1\uc6d0\uacfc \ud300\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\uc778\uacfc \uae30\uc5c5\uc758 \ubaa9\ud45c\ub97c \uc77c\uce58\uc2dc\ud0a4\uace0, \ud300\uc758 \ucc38\uc5ec\ub3c4\ub97c \ub192\uc774\uace0, \uc9c0\uc18d\uc801\uc778 \ucd5c\uc801\ud654\ub97c \uc704\ud55c \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM) \uae30\ub2a5\uc73c\ub85c \ud300\uc758 \uac00\uce58\ub97c \ub192\uc774\uc138\uc694. Genesys \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac\ub294 CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \uc194\ub8e8\uc158\uacfc \uae30\ubcf8\uc73c\ub85c \ud1b5\ud569\ub418\uc5b4 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0 \uc131\ub2a5\uc744 \ud06c\uac8c \ud5a5\uc0c1\ud558\uba70, \ud300\uc774 \uae30\uc5c5\uc744 \uc704\ud574 \ud0c1\uc6d4\ud55c \uc131\uacfc\ub97c \ub2ec\uc131\ud558\uace0 \uace0\uac1d\uc5d0\uac8c \ub9e4\ub825\uc801\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;hide-shit&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc9c1\uc6d0 \uc720\uc9c0\uc728 \uac1c\uc120<\/h3>\n<p>\ucd5c\uace0\uc758 \uc778\uc7ac\ub97c \uc720\uce58\ud558\uace0 \uc624\ub798\ub3c4\ub85d \uc720\uc9c0\ud558\uc138\uc694. \uc9c1\uc6d0\uc774 \uc774\uc9c1\ud558\uba74 \ube44\uc6a9\uc774 \ub9ce\uc774 \ubc1c\uc0dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\uc778\ud654\ub41c \uae30\uc220 \uac1c\ubc1c, \uc2e4\uc2dc\uac04 \uc9c0\uc6d0, \ud300\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\ub294 WEM \ub3c4\uad6c\ub97c \ud1b5\ud574 \ucc38\uc5ec\ub3c4\uc640 \uc131\uc7a5, \uae30\uc5c5\uc5d0 \ub300\ud55c \ud5cc\uc2e0\uc744 \uc774\ub04c \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ucd94\uac00\uc801\uc778 \uc5c5\ubb34 \ubd80\ub2f4 \uc5c6\uc774 \uc131\uacfc \ud5a5\uc0c1<\/h3>\n<p>\uc9c1\uc6d0\uc758 \uc5c5\ubb34\ub7c9 \ubc0f \uc218\uace0\ub97c \uac00\uc911\uc2dc\ud0a4\uc9c0 \uc54a\uace0 \ud6a8\uc728\uc131\uacfc \uc131\uacfc\ub97c \ub192\uc774\uc138\uc694. \ub0b4\uc7a5\ub41c \uc778\uacf5 \uc9c0\ub2a5(AI) \uac00\uc18d\ud654 \ub3c4\uad6c\ub97c \ud1b5\ud574 CX \ud300\uc5d0 \uacfc\ub3c4\ud55c \ubd80\ub2f4\uc744 \uc8fc\uc9c0 \uc54a\uc73c\uba74\uc11c \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ucd5c\uc801\ud654\ud558\uc5ec KPI\ub97c \ucda9\uc871\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ube44\uc6a9 \uc808\uac10 \ubc0f \uc11c\ube44\uc2a4 \ubaa9\ud45c \ub2ec\uc131<\/h3>\n<p>\uc778\ub825 \uc218\uc694 \ubc0f \uc11c\ube44\uc2a4 \uc218\uc900 \uc694\uac74\uacfc \uc9c1\uc6d0 \uc791\uc5c5\ub7c9 \ubc0f \uc5ed\ub7c9 \uac04\uc5d0 \uade0\ud615\uc744 \uc720\uc9c0\ud558\uba74\uc11c \ube44\uc6a9\uc744 \uc808\uac10\ud558\uc138\uc694. AI \uae30\ubc18 \uacc4\ud68d\uc744 \ud1b5\ud574 \ud544\uc694\ud560 \ub54c \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \uc815\ud655\ud558\uac8c \uc778\ub825\uc744 \ubc30\uce58\ud558\uace0, \uc218\uc694 \ubcc0\ud654\uc5d0 \uc720\uc5f0\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end  vc_custom_1740110709841\"  href=\"\/ko-kr\/resources\/generationaldynamics\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"300\" height=\"192\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/generationaldynamics-ko-cover.png\" alt=\"\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u4e16\u4ee3\u9593\u30ae\u30e3\u30c3\u30d7\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><h3>\ubcf4\uace0\uc11c: \uc138\ub300\ubcc4 \uc2dc\uc120\uc73c\ub85c \uc54c\uc544\ubcf4\ub294 \uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc758 \ube45 \ud78c\ud2b8<\/h3>\n<p>\uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc758 \uae30\ub300\uce58\ub97c \ub192\uc774\ub294 \ub2e4\uc591\ud55c \ubcc0\ud654\ub97c \uc9c1\uc811 \ud655\uc778\ud558\uc138\uc694.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\ubcf4\uace0\uc11c \ubcf4\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1740110709841{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">CX \uc778\uc7ac\uc758 \ucc38\uc5ec\ub3c4\uc640 \uc9d1\uc911\ub825 \ud5a5\uc0c1<\/h2>\n<p style=\"text-align: center;\">CCaaS \uc194\ub8e8\uc158\uacfc \uc644\ubcbd\ud558\uac8c \ud1b5\ud569\ub41c AI \uae30\ubc18 WEM \uae30\ub2a5\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130 \ud300 \uc804\uccb4\uc758 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\uace0 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc138\uc694. \uc9c1\uc6d0 \ucc38\uc5ec\ub3c4\uc640 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uace0, CX \uc6b4\uc601\uc758 \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\ud558\uace0, \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \ud1b5\ud574 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ko-kr\/capabilities\/employee-performance-management-tools\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc9c1\uc6d0 \uc131\uacfc \ud5a5\uc0c1<\/h3>\n<p>\uac1c\uc778 \ub9de\ucda4\ud615 \uad50\uc721\uc73c\ub85c \uc9c1\uc6d0\uc758 \uc131\uacfc\ub97c \uac1c\uc120\ud558\uace0 \uc774\uc9c1\ub960\uc744 \uc904\uc774\uc138\uc694. AI\ub97c \uc0ac\uc6a9\ud558\uba74 \uac01 \uc0c1\ub2f4\uc0ac\uc758 \ud2b9\uc815 \uc9c0\uc2dd\uacfc \uae30\uc220 \uaca9\ucc28\ub97c \uc815\ud655\ud788 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac8c\uc784\ud654\ub294 \uc2e4\uc2dc\uac04 \uce21\uc815 \uc9c0\ud45c\uc640 \uac1c\uc778\ud654\ub41c \ubaa9\ud45c\ub97c \ubc14\ud0d5\uc73c\ub85c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ub3d9\uae30\ub97c \ubd80\uc5ec\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ko-kr\/capabilities\/workforce-scheduling-forecasting\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uac04\uc18c\ud55c \ub9ac\uc18c\uc2a4 \uad00\ub9ac<\/h3>\n<p>\ud3ec\uad04\uc801\uc778 \ub2e8\uc77c \ud234\ub85c \ub9ac\uc18c\uc2a4\ub97c \uc27d\uac8c \uad00\ub9ac\ud558\uc138\uc694. \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \ub9ac\uc18c\uc2a4 \uacc4\ud68d\uc744 \uc218\ub9bd\ud558\uace0, AI \uae30\ubc18 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc774\ub97c \uad6c\ud604\ud558\uba74 \uc9c1\uc6d0 \ud65c\uc6a9\ub960\uc744 \ub192\uc774\uace0 \ucd08\uacfc \uadfc\ubb34 \ubc0f \uad00\ub9ac \ube44\uc6a9\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ko-kr\/capabilities\/quality-assurance-and-monitoring\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ud488\uc9c8 \ubcf4\uc99d \ubc0f \uaddc\uc815 \uc900\uc218<\/h3>\n<p>\uc778\ud130\ub799\uc158 \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uccab \ud1b5\ud654 \ud574\uacb0\ub960\uacfc \uac19\uc740 \uc131\uacfc \ubc0f \ud488\uc9c8 \uc9c0\ud45c\ub97c \uac1c\uc120\ud558\uc138\uc694. \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \ub370\uc774\ud130 \uc190\uc2e4 \uc5c6\uc774 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uae30\ub85d\ud569\ub2c8\ub2e4. AI\uac00 VoC \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uace0 \uc131\uacfc \ud328\ud134\uc744 \ud30c\uc545\ud558\ubbc0\ub85c \uadfc\ubcf8 \uc6d0\uc778\uc744 \uc2dd\ubcc4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uaddc\uc815 \uc900\uc218\ub294 \uae30\ubcf8\uc785\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ko-kr\/capabilities\/speech-and-text-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d<\/h3>\n<p>\uc815\uc11c \ubd84\uc11d, \uc0c1\ub2f4\uc0ac \uacf5\uac10 \ubd84\uc11d, \uc8fc\uc81c \ud2b8\ub80c\ub4dc \ub4f1\uc744 \ud1b5\ud574 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac\uc758 \ub300\ud654\ub97c 100% \uc790\ub3d9\uc73c\ub85c \ubd84\uc11d\ud558\uc138\uc694. \uace0\uac1d\uacfc \uc9c1\uc6d0\uc5d0 \ub300\ud55c \uc774\ud574\ub3c4\ub97c \ub192\uc5ec \uc804\ud658\uc728\uc744 \uac1c\uc120\ud558\uace0 \ucc98\ub9ac \uc2dc\uac04\uacfc \uc778\ud130\ub799\uc158 \uaddc\ubaa8\ub97c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ko-kr\/capabilities\/reporting-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ubd84\uc11d \ubc0f \ubcf4\uace0<\/h3>\n<p>\uc911\uc559 \ud5c8\ube0c\uc5d0\uc11c \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub97c \uc9d1\uacc4\ud558\uc5ec \ucee8\ud0dd\uc13c\ud130\uc758 \ud604\ud669\uacfc \ud6a8\uc728\uc131\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud558\uc138\uc694. \uc9c0\uc18d\uc801\uc778 \ucd5c\uc801\ud654\ub97c \uc704\ud574 \uc778\ud130\ub799\uc158, \uc0c1\ub2f4\uc0ac \uc131\uacfc, \uc5ec\uc815 \uc778\uc0ac\uc774\ud2b8 \ub4f1\uc758 \ub370\uc774\ud130 \ubdf0\ub97c \ub9de\ucda4 \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia   \" href=\"\/ko-kr\/capabilities\/agent-copilot\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff<\/h3>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc2e4\uc2dc\uac04 AI \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \uc778\ud130\ub799\uc158\uc758 \ud6a8\uc728\uc131\uacfc \ud488\uc9c8\uc744 \ubaa8\ub450 \ud5a5\uc0c1\ud558\uc138\uc694. \uc218\ub3d9 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uace0, \ub9e5\ub77d\uacfc \uc758\ub3c4\ub97c \ud45c\uc2dc\ud558\uc5ec \uc778\ud130\ub799\uc158\uc744 \uc548\ub0b4\ud558\uace0, \uc0c1\ub2f4\uc0ac\uac00 \uc911\uc694\ud55c \uc791\uc5c5\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%7B%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-sm-offset-0&#8243;][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uc9c1\uc6d0, \uace0\uac1d, \uc218\uc775\uc744 \uc704\ud55c \ud1b5\ud569 \uc2dc\uc2a4\ud15c<\/h2>\n<p style=\"text-align: center;\">\uae30\ubcf8 \ud1b5\ud569\ub41c WEM \uc194\ub8e8\uc158\uc73c\ub85c \uc6cc\ud06c\ud3ec\uc2a4 \ucd5c\uc801\ud654(WFO) \uadf8 \uc774\uc0c1\uc744 \uc2e4\ud604\ud558\uc138\uc694. \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0, \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ud06c\uac8c \ub192\uc774\uace0, \ud300 \uc131\uacfc\ub97c \uac00\uc18d\ud654\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \ucd08\uacfc \ub2ec\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130\uc640 \uc5f0\uacb0 \ubc0f \ud1b5\ud569\ub41c \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud574 \uc9c1\uc6d0\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uac16\ucd94\uace0 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uadf9\ub300\ud654\ud558\uc138\uc694.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;hide-shit&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;506527&#8243; alignment=&#8221;center&#8221; el_class=&#8221;img-shadow&#8221;][\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI\ub85c \uc804\uccb4 \ucee8\ud0dd\uc13c\ud130 \uc6cc\ud06c\ud3ec\uc2a4 \uc601\ud5a5\ub825 \uac00\uc18d\ud654<\/h3>\n<p>\ube44\uc988\ub2c8\uc2a4\uc5d0\uc11c \uac00\uc7a5 \uc911\uc694\ud55c \uac83\uc740 \uace0\uac1d\uc785\ub2c8\ub2e4. \uc774 \uace0\uac1d\uc5d0\uac8c \uc9d1\uc911\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud558\uc138\uc694. \uc2a4\ub9c8\ud2b8\ud55c \ud1b5\ud569 \uc791\uc5c5 \uacf5\uac04\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \ud55c\uacf3\uc5d0\uc11c \uc190\uc27d\uac8c \uc778\ud130\ub799\uc158\uc744 \ucc98\ub9ac\ud558\uace0 \uc131\uacfc\ub97c \uad00\ub9ac\ud558\uace0 \uad50\uc721\uc5d0 \ucc38\uc5ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub354 \uc774\uc0c1 \ud654\uba74\uc744 \uc804\ud658\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4. \ub0b4\uc7a5\ub41c AI \uac00\uc18d\ud654 \ub3c4\uad6c\uac00 \uc2a4\ub9c8\ud2b8 \uc790\ub3d9\ud654 \ud504\ub85c\uc138\uc2a4\ub85c \uc218\ub3d9 \uc791\uc5c5 \uc2dc\uac04\uc744 \uc904\uc774\uace0 \uc2ec\ub9ac\uc801 \ubd80\ub2f4\uc744 \ub35c\uc5b4\uc90d\ub2c8\ub2e4.<\/p>\n<p>\uacc4\ud68d \ub2f4\ub2f9\uc790\ub294 AI \uae30\ubc18 \uc608\uce21\uc744 \uc774\uc6a9\ud574 \uc815\ud655\ud558\uac8c \uacc4\ud68d\ud558\uace0 \ubcf4\ub2e4 \uc218\uc6d4\ud558\uac8c \uc77c\uc815\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 \uc2e4\uc2dc\uac04 \ubcf4\uace0\ub97c \ud1b5\ud574 \ub9e4\uc77c\ub9e4\uc77c\uc758 \uc131\uacfc \ub370\uc774\ud130 \ubc0f \ud2b8\ub80c\ub4dc\ub97c \ubd84\uc11d\ud558\uc5ec \ud55c\uacf3\uc5d0\uc11c \uc9c0\uc18d\uc801\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130\ub97c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubaa8\ub4e0 CX \ud300\uc6d0\uc774 \uace0\uac1d\uc5d0\uac8c \uc9d1\uc911\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4\uc5d0 \uac00\uce58\ub97c \ub354\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\uace0 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;hide-shit&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc9c1\uc6d0\uc774 \ubc18\uae30\ub294 \uace0\uc131\uacfc \ubb38\ud654 \uc870\uc131<\/h3>\n<p>\uc6cc\ud06c\ud3ec\uc2a4 \uc131\uacfc \uad00\ub9ac \ubc0f \uacc4\ud68d\uc5d0 \ub300\ud55c \uc0ac\ub78c \uc911\uc2ec\uc778 \uc811\uadfc \ubc29\uc2dd\uc73c\ub85c \uc9c1\uc6d0\uc758 \ucc38\uc5ec\ub3c4\ub97c \uc720\uc9c0\ud558\uace0 \ub192\uc740 \uc131\uacfc\ub97c \ub2ec\uc131\ud558\uc138\uc694. AI \uae30\ubc18 \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d, \uc815\uc11c \ubd84\uc11d, \uc0c1\ub2f4\uc0ac \uacf5\uac10 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc131\uacfc \ud328\ud134\uc744 \ud30c\uc545\ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \uac01 \uc0c1\ub2f4\uc0ac\uc758 \uac1c\ubc1c \ub2c8\uc988\uc5d0 \uc9d1\uc911\ud558\uc5ec \uc9d1\uc911 \ucf54\uce6d\uc744 \ud569\ub2c8\ub2e4.<\/p>\n<p>\uac8c\uc784\ud654 \ub3c4\uad6c\ub294 \uac8c\uc784 \uba54\ucee4\ub2c8\uc998\uc744 \ud65c\uc6a9\ud558\uc5ec \ub3d9\uae30\ub97c \ubd80\uc5ec\ud558\uace0 \uac1c\uc778\uc801\uc778 \ubaa9\ud45c\uc640 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uc77c\uce58\uc2dc\ud0ac \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \uc9c0\ud45c\uc640 \ub9de\ucda4\ud615 \ubaa9\ud45c\uac00 \ud3ec\ud568\ub41c \uac1c\uc778\ud654\ub41c \uc2e4\uc2dc\uac04 \uc131\uacfc \ub300\uc2dc\ubcf4\ub4dc\ub97c \uc774\uc6a9\ud574 \uc131\uacfc\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uac1c\uc120\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;506528&#8243; alignment=&#8221;center&#8221; el_class=&#8221;img-shadow&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;hide-shit&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;506529&#8243; alignment=&#8221;center&#8221; el_class=&#8221;img-shadow&#8221;][\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uac04\uc18c\ud55c \uad00\ub9ac\ub85c \ubbfc\ucca9\uc131 \ubc0f \ubcf5\uc6d0\ub825 \ud5a5\uc0c1<\/h3>\n<p>\uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc640 \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac\ub97c \uc704\ud55c \ub2e8\uc77c \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ubc30\ud3ec\uc640 \uad00\ub9ac\ub97c \uac04\uc18c\ud654\ud558\uace0 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c CX\ub97c \uc6b4\uc601\ud558\uc138\uc694. CX \ud300\uc774 \uc5b4\ub290 \uad6d\uac00\uc5d0 \uc788\ub4e0, \uc911\uc559 \ud5c8\ube0c\uc5d0\uc11c \uc804\uccb4 \ucee8\ud0dd\uc13c\ud130\ub97c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \uc8fc\uc694 \uc9c0\ud45c, \uc0c1\ub2f4\uc0ac \uc131\uacfc, \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uce5c \uace0\uac1d \uacbd\ud5d8\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ubaa8\ub450 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubd84\uc11d \uc9c1\uc5c5 \uc601\uc5ed\uc744 \ub9de\ucda4 \uc124\uc815\ud558\uc5ec \uc778\ud130\ub799\uc158, \uc0c1\ub2f4\uc0ac \uc131\uacfc, \uace0\uac1d \uc5ec\uc815\uc744 \uc870\uc0ac\ud558\uc5ec \uc6b4\uc601 \uc0c1\ud669\uc744 \uc804\uccb4\uc801\uc73c\ub85c \ud30c\uc545\ud558\uace0 \uc2dc\uac04\uacfc \ub178\ub825\uc744 \uc808\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;hide-shit&#8221;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc704\ud5d8 \uac10\uc18c, \uaddc\uc815 \uc900\uc218 \ubc0f \ube44\uc988\ub2c8\uc2a4 \ubcf4\ud638<\/h3>\n<p>\ubcf4\uc548, \ub370\uc774\ud130 \ubcf4\ud638 \ubc0f \uaddc\uc815 \uc900\uc218 \uace0\ubbfc\uc5d0\uc11c \ubc97\uc5b4\ub098 \uc2e0\uc18d\ud558\uac8c CX \uc804\ub7b5\uc744 \ud3bc\uce58\uc138\uc694. \ud3ec\uad04\uc801\uc778 \uaddc\uc815 \uc900\uc218 \uc778\uc99d \ubc0f \uc99d\uba85\uc744 \ud1b5\ud574 \ubcf5\uc7a1\ud55c \uae00\ub85c\ubc8c \uaddc\uc81c \ud658\uacbd\uc5d0\uc11c\ub3c4 \uc790\uc2e0 \uc788\uac8c \ube44\uc988\ub2c8\uc2a4\ub97c \uc804\uac1c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ubaa8\ub4e0 \ucc44\ub110\uc758 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc774 \uc790\ub3d9\uc73c\ub85c \uae30\ub85d\ub418\ubbc0\ub85c \ucd5c\uace0 \uc218\uc900\uc758 \ud488\uc9c8 \ubc0f \uaddc\uc815 \uc900\uc218\ub97c \ucda9\uc871\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. AI \uae30\ubc18 \ubd84\uc11d\uc740 \uc774\ucc98\ub7fc \ud48d\ubd80\ud55c \ub370\uc774\ud130\ub97c \ub9c8\uc774\ub2dd\ud558\uc5ec \uaddc\uc815 \uc900\uc218 \ubb38\uc81c\ub97c \ud30c\uc545\ud558\uace0, \uc131\uacfc \ud2b8\ub80c\ub4dc\ub97c \ud3ec\ucc29\ud558\uace0, CX\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc0c1\ub2f4\uc0ac \ud589\ub3d9 \ubc0f \uc9c0\uc2dd \uaca9\ucc28\ub97c \uc815\ud655\ud788 \ucc3e\uc544\ub0c5\ub2c8\ub2e4. \uc8fc\uc81c \ud3ec\ucc29\uacfc \uc815\uc11c \ubd84\uc11d\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \uc18c\ub9ac(VoC)\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc5b4 \uc131\uacfc\ub97c \uac1c\uc120\ud558\uace0, \ud3c9\uac00 \uc2dc \ud3b8\uacac\uc744 \uc81c\uac70\ud558\uace0, \ud544\uc694\uc5d0 \ub530\ub77c \ud655\uc7a5\ub418\ub294 \ud488\uc9c8 \ud504\ub85c\uc138\uc2a4\ub97c \ubcf4\uac15\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_single_image image=&#8221;506530&#8243; alignment=&#8221;center&#8221; el_class=&#8221;img-shadow&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"\/ko-kr\/genesys-cloud\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"820\" height=\"513\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/wem-screenshot-05.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><h2 class=\"h3\">\uc9c1\uc6d0\uacfc \ud504\ub85c\uc138\uc2a4 \uc804\ubc18\uc5d0\uc11c \ud6a8\uc728\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uc138\uc694<\/h2>\n<p>Genesys \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc758 3\uac00\uc9c0 \ud575\uc2ec \uc601\uc5ed\uc744 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc5d0 \uacb0\ud569\ud569\ub2c8\ub2e4. \uc704\uce58\uc640 \uc0c1\uad00\uc5c6\uc774 \uc5ec\ub7ec \ucc44\ub110\uacfc \ud300\uc758 \ub9ac\uc18c\uc2a4, \ud488\uc9c8, \uc131\uacfc\ub97c \uad00\ub9ac\ud558\uc138\uc694. \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uac04\uc18c\ud654\ud558\uace0, \ud300\uc744 \uc9c0\uc6d0\ud558\uace0, \ud300\uc774 CX \uc804\ub7b5\uc5d0 \ubbf8\uce58\ub294 \uae0d\uc815\uc801\uc778 \uc601\ud5a5\ub825\uc744 \ub192\uc785\ub2c8\ub2e4.<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column offset=&#8221;vc_col-sm-offset-0&#8243;][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uc0ac\uc6a9\uc774 \uac04\ud3b8\ud55c AI \uae30\ubc18\uc758 \uc62c\uc778\uc6d0 \uc194\ub8e8\uc158<\/h2>\n<p style=\"text-align: center;\">Genesys \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac\ub294 \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0, \ud300\uc758 \uc601\ud5a5\ub825\uc744 \uac00\uc18d\ud654\ud558\uace0, \ud0c1\uc6d4\ud55c \uac00\uce58\ub97c \uc2e4\ud604\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc6b4\uc601 \uac04\uc18c\ud654<\/h3>\n<p>\uae30\ubcf8\uc73c\ub85c \ud1b5\ud569\ub41c CCaaS\uc640 WEM \uae30\ub2a5\uc744 \uac16\ucd98 \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc73c\ub85c, \ubc30\ud3ec\uc640 \uad00\ub9ac\uac00 \uac04\uc18c\ud569\ub2c8\ub2e4. \ub610\ud55c \ucd5c\uc2e0 \ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\uac00 \ub2e4\uc6b4\ud0c0\uc784 \uc5c6\uc774 \uc9c0\uc18d\uc801\uc778 \uc5c5\ub370\uc774\ud2b8\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc989\uc2dc \uc0ac\uc6a9 \uac00\ub2a5\ud55c \ud134\ud0a4 \ubc29\uc2dd\uc758 AI \uae30\ub2a5\uc744 \ud1b5\ud574 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \uad00\ub9ac \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ub2e8\uc77c \uc288\ud37c\ubc14\uc774\uc800 \uc778\ud130\ud398\uc774\uc2a4<\/h3>\n<p>\ud300\uc774 \uc5b4\ub514\uc5d0 \uc788\ub4e0 \uc804\uccb4 \ucee8\ud0dd\uc13c\ud130\ub97c \uc190\uc27d\uac8c \uad00\ub9ac\ud569\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \ubc0f \uc778\ud130\ub799\uc158 \uc0ac\ud6c4 \uc778\uc0ac\uc774\ud2b8\ub97c \ud1b5\ud574 \ud2b8\ub80c\ub4dc\ub97c \ud3ec\ucc29\ud558\uace0, \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \ucc3e\uc544\ub0b4\uace0, \ub9ac\uc18c\uc2a4\ub97c \ucd5c\uc801\ud654\ud558\uc5ec \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8\uc77c \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc5d0\uc11c \uc778\ud130\ub799\uc158\uc744 \uac10\ub3c5\ud558\uace0, \uc131\uacfc, \ud559\uc2b5, \uacbd\ub825 \uc9c4\ucc99\ub3c4\ub97c \ubaa8\ub450 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc2e0\uc18d\ud55c \ud488\uc9c8 \uad00\ub9ac<\/h3>\n<p>\ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud55c \ud3c9\uac00\ub97c AI \uae30\ubc18\uc73c\ub85c \uc218\ud589\ud558\uc5ec \uc2dc\uac04\uacfc \ub178\ub825\uc744 \uc808\uc57d\ud558\uace0, \uc131\uacfc\ub97c \uc774\ub044\ub294 \ud575\uc2ec \uc694\uc18c\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uc2dd \uaca9\ucc28 \ub610\ub294 \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \ud30c\uc545\ud558\uace0 \ub9de\ucda4\ud615 \ucf54\uce6d \uc138\uc158\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \uc2dc\uac04\uc744 \ucc3e\uc544 \uc77c\uc815\uc744 \uacc4\ud68d\ud558\ub294 \uc77c\ub828\uc758 \uacfc\uc815\uc744 \ubaa8\ub450 \ub3d9\uc77c\ud55c \ud654\uba74\uc5d0\uc11c \uc218\ud589\ud569\ub2c8\ub2e4. \ud2b8\ub80c\ub4dc \uc778\uc0ac\uc774\ud2b8\uc5d0 \ub300\ud55c \ubdf0\ub97c \ud655\uc7a5\ud558\uc5ec \uace0\uac1d \uc5ec\uc815\uc744 \uac1c\uc120\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d \uc0ac\ub840<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1620153586036{margin-top: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"\/customer-stories\/gsg\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:120px;\"><img decoding=\"async\" style=\"max-width:200px;\"width=\"300\" height=\"119\" src=\"https:\/\/www.genesys.com\/media\/gsg-logo-x300.png\" alt=\"gsg logo x300\" ><\/div><div class=\"card-body\"><p class=\"text-24\">&#8220;\uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d \ubc29\ubb38, \uad50\uc721 \uc774\uc218, \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucea0\ud398\uc778 \uc2e4\ud589 \ub4f1 \uc218\uc775\uc131\uc774 \ub192\uc740 \ud65c\ub3d9\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc73c\uba70, \uc774 \uac19\uc740 \ud65c\ub3d9 \uc911 \ud558\ub098\ub294 200\ub9cc \ub2ec\ub7ec\uc758 \ub9e4\ucd9c\ub85c \uc774\uc5b4\uc84c\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc774\uc775\uc740 24\uac1c\uc6d4 \ub3d9\uc548 32%\uc758 \uc218\uc775 \uc131\uc7a5\uc5d0 \uae30\uc5ec\ud588\uc73c\uba70, \uc601\uc5c5 \uc774\uc775\uacfc \uace0\uac1d \uacbd\ud5d8\ub3c4 \ud5a5\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4.&#8221;<\/p>\n<p>\u2014 Lauren Forte, \ub0b4\ubd80 \uc601\uc5c5 \uc774\uc0ac, Graphic Solutions Group<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uace0\uac1d \uc0ac\ub840 \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1620153600480{margin-top: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"\/ko-kr\/customer-stories\/cathay-pacific\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:120px;\"><img decoding=\"async\" style=\"max-width:200px;\"width=\"450\" height=\"63\" src=\"https:\/\/www.genesys.com\/media\/Cathay-Pacific-x450.png\" alt=\"Cathay Pacific x450\" ><\/div><div class=\"card-body\"><p class=\"text-24\">&#8220;\uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc0c1\ub2f4\uc0ac\ub4e4\uc758 \ubc18\uc751\uc740 \ub9e4\uc6b0 \uae0d\uc815\uc801\uc785\ub2c8\ub2e4. \uc0c8\ub85c\uc6b4 Smart Agent Assist \uae30\ub2a5\uacfc \ud568\uaed8 \ub354\uc6b1 \uace0\uac1d \uc911\uc2ec\uc801\uc73c\ub85c \ubb38\uc758\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.&#8221;<\/p>\n<p>\u2014 Justin Yu, \uacc4\ud68d \ubc0f \ube44\uc988\ub2c8\uc2a4 \uac1c\uc120 \ucc45\uc784\uc790, \uace0\uac1d \uad00\ub9ac \ud300, Cathay Pacific<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uace0\uac1d \uc0ac\ub840 \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][vc_row r_logo_grid=&#8221;yes&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;488223&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; si_max_width=&#8221;177px&#8221; link=&#8221;\/customer-stories\/alight-solutions&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;459192&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; link=&#8221;\/customer-stories\/humm-group&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;506541&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; css=&#8221;&#8221; link=&#8221;\/customer-stories\/carestream-dental&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;491672&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; link=&#8221;\/customer-stories\/schneider-electric&#8221;][\/vc_column][vc_column width=&#8221;1\/5&#8243;][vc_single_image image=&#8221;499299&#8243; alignment=&#8221;center&#8221; onclick=&#8221;custom_link&#8221; link=&#8221;\/customer-stories\/adapthealth&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uc9c1\uc6d0 \uc5ec\uc815 \uac1c\uc120 \uc2dc\uc791\ud558\uae30<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-workforce-engagement\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern-workforce-engagement-practical-guide-cover-image-ko.jpg.png\" height=\"240\" width=\"440\" alt=\"Modern workforce engagement practical guide cover image ko.jpg\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Practical guide<\/p><h3 class=\"item-title h6\">\ucd5c\uc2e0 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards item-image grid-item card-col item-image grid_type-\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.youtube.com\/watch?v=nOxXMNiTEvA\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/video_thumb-WEM_Demo_Video.png\" height=\"464\" width=\"820\" alt=\"Video thumb wem demo video\"><\/div><div class=\"card-body text-col\"><h3 class=\"item-title h6\">WEM \uc624\ubc84\ubdf0 \uc601\uc0c1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/3-steps-of-workforce-engagement-modernization\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/employee_enagement_nguvu_blog.png\" height=\"1008\" width=\"1200\" alt=\"Employee enagement nguvu blog\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud604\ub300\ud654 3\ub2e8\uacc4 | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221; el_id=&#8221;demo&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h4\">\uc804\uccb4 CX \ud300 \uc721\uc131 \ubc0f \uac15\ud654<\/h2>\n<p>WEM\uc758 \ud6a8\uacfc\ub294 \uc0dd\uc0b0\uc131\uc5d0\ub9cc \ud55c\uc815\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc744 \uc804\ubc18\uc801\uc73c\ub85c \uac1c\uc120\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub294 \uc0c1\ub2f4\uc0ac, \uc288\ud37c\ubc14\uc774\uc800, \uacc4\ud68d \ub2f4\ub2f9\uc790, \uad00\ub9ac\uc790 \ub4f1 \ucd5c\uace0\uc758 CX \uc778\uc7ac\ub97c \uc720\uce58\ud558\uace0, \uc721\uc131\ud558\uace0, \uc720\uc9c0\ud558\ub294 \uac83\uc5d0\uc11c \uc2dc\uc791\ud569\ub2c8\ub2e4. Genesys \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac\ub294 \ucee8\ud0dd\uc13c\ud130\uc758 \uc0dd\uc0b0\uc131\uc744 \uac1c\uc120\ud558\uace0, \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \ud5a5\uc0c1\ud558\uace0, \uc7a5\uae30\uc801\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ucc3d\ucd9c\ud558\ub294 \uace0\uc131\uacfc \ubb38\ud654\uac00 \uc804\uccb4 CX \ud300\uc5d0 \uc870\uc131\ub418\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub370\ubaa8\ub97c \uc608\uc57d\ud558\uc5ec Genesys\uac00 \uae30\uc5c5\uc744 \uc9c0\uc6d0\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/420681\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/420681\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"420681\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uccb4\ud5d8\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uccb4\ud5d8\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4 font-weight-regular\">\uad00\uc2ec\uc744 \uac00\uc838 \uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadc0\ud558\uc758 \uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-sm-offset-0&#8243;]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM)\ub294 \uc9c1\uc6d0\uc758 \ucc38\uc5ec\ub3c4, \uc131\uacfc \ubc0f \ub9cc\uc871\ub3c4\ub97c \uadf9\ub300\ud654\ud558\uae30 \uc704\ud55c \uc804\ub7b5\uacfc \ub3c4\uad6c\ub97c \ud3ec\ud568\ud569\ub2c8\ub2e4. \ucf5c\uc13c\ud130\uc758 \uacbd\uc6b0, \uc77c\uc815 \uacc4\ud68d \ubc0f \uc6cc\ud06c\ud3ec\uc2a4 \ucd5c\uc801\ud654 \ub3c4\uad6c, \uc131\uacfc \uad00\ub9ac \uc2dc\uc2a4\ud15c, \ud559\uc2b5 \ubc0f \uac1c\ubc1c \ud504\ub85c\uadf8\ub7a8, \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5 \uac1c\uc120 \ub3c4\uad6c\uac00 \ud3ec\ud568\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">WEM \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM) \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc9c1\uc6d0 \ucc38\uc5ec\uc640 \uc0dd\uc0b0\uc131\uc744 \uad00\ub9ac\ud558\uace0 \uac1c\uc120\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \ub3c4\uad6c\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \ucd5c\uc801\ud654, \ud488\uc9c8 \uad00\ub9ac, \uc131\uacfc \uad00\ub9ac, \ud559\uc2b5 \uad00\ub9ac \ubc0f \uc9c1\uc6d0 \ud53c\ub4dc\ubc31\uc744 \uc704\ud55c \uae30\ub2a5\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc774 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ud1b5\ud574 \uc9c1\uc6d0\uc758 \uc694\uad6c \uc0ac\ud56d\uacfc \ub3d9\uae30\ub97c \uc774\ud574\ud558\uace0, \uacbd\ud5d8\uc744 \ud5a5\uc0c1\ud558\uace0, \uc131\uacfc\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc9c1\uc6d0\uc758 \ucc38\uc5ec\ub3c4\ub294 \uc5b4\ub5bb\uac8c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc9c1\uc6d0\uc758 \ucc38\uc5ec\ub3c4\ub97c \ub192\uc774\uae30 \uc704\ud574\uc11c\ub294 \ub2e4\uc591\ud55c \uc804\ub7b5\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uba85\ud655\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \uc81c\uacf5, \uad50\uc721 \ubc0f \uac1c\ubc1c \uae30\ud68c \uc81c\uacf5, \uc6b0\uc218 \uc131\uacfc\uc5d0 \ub300\ud55c \uc778\uc815\uacfc \ubcf4\uc0c1, \uae0d\uc815\uc801\uc778 \uc5c5\ubb34 \ud658\uacbd \uc870\uc131, \uc758\ubbf8 \uc788\ub294 \uc5c5\ubb34 \ubd80\uc5ec, \uc77c\uacfc \uc0b6\uc758 \uade0\ud615 \uc99d\uc9c4 \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc815\uae30\uc801\uc778 \ud53c\ub4dc\ubc31\uacfc \uc5f4\ub9b0 \ub300\ud654\ub3c4 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \ucc38\uc5ec\ub3c4\ub97c \ub192\uc774\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc9c1\uc6d0\uc758 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\ub294 \ub3c4\uad6c\ub098 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c\ub294 \uc5b4\ub5a4 \uac83\uc774 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub2e4\uc591\ud55c \ub3c4\uad6c\uc640 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc9c1\uc6d0\uc758 \ucc38\uc5ec\ub97c \uc720\ub3c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 Slack \ub610\ub294 Microsoft Teams \ub4f1\uc758 \ud611\uc5c5 \ub3c4\uad6c, Talentsoft \ub610\ub294 Docebo \ub4f1\uc758 \ud559\uc2b5 \uad00\ub9ac \uc2dc\uc2a4\ud15c, SurveyMonkey \ub610\ub294 TINYpulse \ub4f1\uc758 \uc9c1\uc6d0 \ud53c\ub4dc\ubc31 \ub3c4\uad6c, Betterworks \ub610\ub294 15Five \ub4f1\uc758 \uc131\uacfc \uad00\ub9ac \ub3c4\uad6c\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM) \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \uac19\uc740 \uc885\ud569 \ud50c\ub7ab\ud3fc\ub3c4 \uc720\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc0ac\uc6a9 \uc2dc \uc5b4\ub5a4 \ub2e8\uc810\uc774 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc18c\ud504\ud2b8\uc6e8\uc5b4 \ube44\uc6a9, \uc2dc\uc2a4\ud15c \uad6c\ud604 \ubc0f \ud559\uc2b5\uc5d0 \ud544\uc694\ud55c \uc2dc\uac04\uacfc \ub178\ub825, \uc9c1\uc6d0\uc758 \uc800\ud56d \uac00\ub2a5\uc131 \ub4f1\uc774 \ub2e8\uc810\uc774 \ub420 \uc218 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