{"id":420497,"date":"2022-02-08T08:12:46","date_gmt":"2022-02-08T16:12:46","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%ed%86%b5%ea%b3%84-%eb%b0%8f-%eb%b6%84%ec%84%9d"},"modified":"2025-01-29T21:48:49","modified_gmt":"2025-01-30T05:48:49","slug":"reporting-analytics","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/reporting-analytics","title":{"rendered":"\ubd84\uc11d \ubc0f \ud1b5\uacc4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-navy&#8221; flair=&#8221;%5B%5D&#8221; vib=&#8221;enable&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"h2\">\uc5c5\uacc4\ub97c \uc774\ub044\ub294 \uc120\ub3c4 \uae30\uc5c5\uc758<br \/>\n\ube60\ub974\uace0 \uc815\ud655\ud55c \uc758\uc0ac\uacb0\uc815 \ube44\ubc95:<br \/>\n<strong>\ucee8\ud0dd\uc13c\ud130 \ubd84\uc11d \ubc0f \ud1b5\uacc4<\/strong><\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc608\uc57d<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-0 vc_hidden-xs&#8221;][vc_single_image image=&#8221;484245&#8243; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">\ubaa8\ub4e0 \uc6b4\uc601\uc5d0 \ub300\ud55c \uc644\ubcbd\ud55c \uac00\uc2dc\uc131\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4 \uac1c\uc120<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; el_class=&#8221;hide-shit&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc2e4\uc2dc\uac04 \ubd84\uc11d\uc73c\ub85c \uc2e0\uc18d\ud788 \ub300\uc751<\/h3>\n<p>\uc2e4\uc2dc\uac04 \uc54c\ub9bc\uacfc \ub77c\uc774\ube0c \uc2a4\ud2b8\ub9ac\ubc0d \ub370\uc774\ud130\ub97c \ud1b5\ud574 \ub300\uae30\uc5f4, \uc778\ud130\ub799\uc158, \uc9c1\uc6d0 \uc0c1\ud0dc \ub4f1 \ucee8\ud0dd\uc13c\ud130\uc758 \ud604\ud669\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc560\ub110\ub9ac\ud2f1\uc2a4 \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\uc5d0\uc11c \ub300\uae30\uc5f4 \ud65c\ub3d9\uc744 \uc9c1\uc811 \uc870\uc815\ud574 \ubcf4\uc138\uc694.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc62c\ubc14\ub978 \uc778\uc0ac\uc774\ud2b8\ub85c \ubaa9\ud45c \ucd08\uacfc \ub2ec\uc131<\/h3>\n<p>\ud544\uc694\ud55c \uc2a4\ud0ac, \uc778\ud130\ub799\uc158 \ud488\uc9c8 \ub4f1 \ub2e4\uc591\ud55c \ub300\uae30\uc5f4 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud558\uc5ec \ubcf4\ub2e4 \uc2e4\uc6a9\uc801\uc778 \uacc4\ud68d\uc744 \uc0ac\uc804\uc5d0 \uc218\ub9bd\ud558\uace0 \ub9ac\uc18c\uc2a4\ub97c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0\uc740 \uc790\uc2e0\uc758 \uc131\uacfc\ub97c \ucd94\uc801\ud558\uba70 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\ubaa8\ub4e0 \ub370\uc774\ud130\uc5d0 \uc27d\uac8c \uc561\uc138\uc2a4<\/h3>\n<p>API, Eventbridge, Genesys AppFoundry\u24c7 Marketplace \ud30c\ud2b8\ub108 \ub4f1\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \ub370\uc774\ud130\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Salesforce, Zendesk, Microsoft Dynamics \ub4f1 CRM \uc2dc\uc2a4\ud15c\uc5d0\uc11c \ub354 \ub9ce\uc740 \ub370\uc774\ud130\ub97c \uac00\uc838\uc62c \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. UI\uc5d0\uc11c \uc11c\ub4dc\ud30c\ud2f0 \ud234\ub85c \uc9c1\uc811 \ub370\uc774\ud130\ub97c \ub0b4\ubcf4\ub0b4\ub294 \uac83\ub3c4 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section full_width=&#8221;stretch_row&#8221; flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \ud544\uc694\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;hide-shit&#8221;][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_single_image image=&#8221;484248&#8243; alignment=&#8221;center&#8221; el_class=&#8221;rounded shadow-sm&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\uc2e4\uc2dc\uac04 \ubc0f \uc774\ub825 \ubd84\uc11d<\/h3>\n<p>\ub300\uae30\uc5f4 \ud65c\ub3d9, \uc900\uc218, \ud1a0\ud53d \ud2b8\ub80c\ub4dc, \uc2a4\ud0ac, \uc5b8\uc5b4\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \ubd84\uc11d\ud558\uc5ec \uc6b4\uc601\uc744 \ubaa8\ub2c8\ud130\ub9c1\ud569\ub2c8\ub2e4. \uc778\ubc14\uc6b4\ub4dc \uc778\ud130\ub799\uc158, \ub300\ud654, \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucea0\ud398\uc778 \uc9c4\ud589 \uc0c1\ud669 \ub4f1\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\uc0ac\uc6a9\uc790 \uc9c0\uc815\uc774 \uac00\ub2a5\ud55c \ub300\uc2dc\ubcf4\ub4dc \ubc0f \ubdf0<\/h3>\n<p>\ubd84\uc11d \uc804\uc6a9 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc5d0\uc11c \uc0ac\uc6a9\uc790\uac00 \uc9c1\uc811 \ubdf0(view)\ub97c \ub9cc\ub4e4\uc5b4 \uc800\uc7a5\ud558\uace0, \uc5ec\ub7ec \ud0ed\uc744 \uac04\ub2e8\ud788 \uc804\ud658\ud558\uba70 \ud544\uc694\ud55c \ub0b4\uc6a9\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc5b4 \uc2dc\uac04\uacfc \ub178\ub825\uc774 \uc808\uc57d\ub429\ub2c8\ub2e4. \uc0ac\uc804\uc5d0 \uad6c\ucd95\ud558\uc5ec \uc81c\uacf5\ud558\ub294 \ub300\uc2dc\ubcf4\ub4dc \ubc0f \ubdf0\ub97c \ud65c\uc6a9\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\uc2e4\ud589 \uac00\ub2a5\ud55c \ubd84\uc11d UI<\/h3>\n<p>\ubd84\uc11d UI\ub97c \uc774\uc6a9\ud574 \ub370\uc774\ud130\ub97c \uc9c1\uad00\uc801\uc73c\ub85c \ud0d0\uc0c9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub0b4\uc7a5\ub41c \ucee8\ud2b8\ub864\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc9c1\uc6d0 \uac00\uc6a9\uc131\uc744 \uad00\ub9ac\ud558\uace0, \uc778\ud130\ub799\uc158\uc744 \ud560\ub2f9\ud558\uace0, \uc900\uc218 \uc5ec\ubd80\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c4\ud589 \uc911\uc778 \uc778\ud130\ub799\uc158\uc744 \ud655\uc778\ud558\uc5ec \uc2e4\uc2dc\uac04\uc73c\ub85c \ucf54\uce6d\ud558\ub294 \uac83\ub3c4 \uac00\ub2a5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\uc2e4\uc2dc\uac04 \uc54c\ub9bc<\/h3>\n<p>\ub300\uae30\uc5f4, \uc0ac\uc6a9\uc790, \ub300\ud654, \ud604\uc7ac \uc0c1\ud0dc \uae30\ubc18 \uc9c0\ud45c \ub4f1\uc744 \uae30\ubc18\uc73c\ub85c \uc2e4\uc2dc\uac04 \uc54c\ub9bc\uc744 \uc815\uc758\ud569\ub2c8\ub2e4. \ub2e4\uc911 \uc870\uac74\ubd80 \uc54c\ub9bc\uc744 \ub9cc\ub4e4\uc5b4 \ubcf4\ub2e4 \ubcf5\uc7a1\ud55c \uc2dc\ub098\ub9ac\uc624\ub97c \uc2dd\ubcc4\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc54c\ub9bc\uc740 \uc571, SMS, \uc774\uba54\uc77c\ub85c \uc218\uc2e0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\ub370\uc774\ud130 \ub0b4\ubcf4\ub0b4\uae30 \uc9c0\uc6d0<\/h3>\n<p>\uc678\ubd80 \ud234, \ud50c\ub7ab\ud3fc API, Eventbridge \ub370\uc774\ud130 \uc2a4\ud2b8\ub9ac\ubc0d, AppFoundry \ud30c\ud2b8\ub108 \uc571, \ub124\uc774\ud2f0\ube0c A3S \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ub4f1\uc758 \uc5c5\ub370\uc774\ud2b8\ub97c \uc790\ub3d9\ud654\ud558\ub294, \ub0b4\ubcf4\ub0b4\uae30 URL\uc744 \uc0ac\uc6a9\ud558\uc5ec Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc \ub370\uc774\ud130\uc5d0 \uc27d\uac8c \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5\">\uc11c\ube44\uc2a4\ud615 \ubd84\uc11d(A3S) \uc194\ub8e8\uc158<\/h3>\n<p>A3S \uc194\ub8e8\uc158\uc73c\ub85c \ub370\uc774\ud130\ub97c \ucc98\uc74c\ubd80\ud130 \ub05d\uae4c\uc9c0 \uc27d\uac8c \uc815\ub9ac\ud558\uc138\uc694. 30\uac1c \uc774\uc0c1\uc758 \uc0ac\uc804 \uc791\uc131 \ubc0f \ub9de\ucda4\ud615 \ub300\uc2dc\ubcf4\ub4dc\uc640 \ubcf4\uace0\uc11c, \ub370\uc774\ud130 \uc6e8\uc5b4\ud558\uc6b0\uc9d5, \uc678\ubd80 \ub370\uc774\ud130 \uac00\uc838\uc624\uae30 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold text-18\">2025\ub144 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(CCaaS \ubd84\uc57c)<\/p>\n<h2 class=\"h4\">Genesys, Gartner\ub85c\ubd80\ud130 11\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815<\/h2>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner \ubcf4\uace0\uc11c \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start thumbnail  chevron-only  \" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"700\" height=\"500\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-2023-ko-image.png\" alt=\"state of cx 2023 ko image\" ><\/div><div class=\"card-body\"><p class=\"h2 font-weight-bold\">42%<\/p>\n<p>\ud5a5\ud6c4 1~2\ub144 \ub3d9\uc548 \uac00\uc7a5 \uc911\uc694\ud55c \uc804\ub7b5\uc801 \uace0\uac1d \uacbd\ud5d8 \uc6b0\uc120 \uc21c\uc704\ub85c &#8216;\uac1c\uc785, \ubd84\uc11d, \ubcf4\uace0 \ub300\uc751\uc744 \uc704\ud55c \ub370\uc774\ud130 \uc5ed\ub7c9 \uac15\ud654\u2019\ub97c \uc190\uaf3d\uc740 CX \ub9ac\ub354\uc758 \ube44\uc728<\/p>\n<p><a class=\"text-orange font-weight-bold\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\">Genesys, \uace0\uac1d \uacbd\ud5d8 \ud604\ud669, 2023\ub144<\/a><\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\ub370\uc774\ud130\uc758 \uc644\uc804\ud55c \uac00\uce58 \ud30c\uc545 \ubc0f \uc2e4\ud604<\/h2>\n<p>\uc81c\ub124\uc2dc\uc2a4\ub294 \uc720\uc6a9\ud55c \ubcf4\uace0 \ubc0f \ubd84\uc11d, \uc7a0\uc7ac\uc801\uc778 \ubb38\uc81c\uc5d0 \ub300\ud55c \uc54c\ub9bc, AI \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8, \uc644\uc804\ud55c \uc561\uc138\uc2a4\ub97c \uc704\ud55c \uac1c\ubc29\ud615 \ud50c\ub7ab\ud3fc \ub4f1\uc744 \ud1b5\ud574 \ub370\uc774\ud130\uc758 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \uc2e4\ud604\ud569\ub2c8\ub2e4. \uc62c\ubc14\ub978 \ub370\uc774\ud130\uc640 \uc989\uc2dc \uc2e4\ud589\ud560 \uc218 \uc788\ub294 UI\ub97c \ud1b5\ud574 \uad00\ub9ac\uc790\ub294 \uc6b4\uc601\uc5d0 \ub300\ud55c \ubc14\ub978 \uacb0\uc815\uc744 \ub0b4\ub9ac\uace0 \ubcf4\ub2e4 \uc2e0\uc18d\ud558\uac8c \uc870\uce58\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub294 \ud2b9\ud788 \uc608\uae30\uce58 \uc54a\uc740 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud560 \ub54c \ub354\uc6b1 \ube5b\uc744 \ubc1c\ud569\ub2c8\ub2e4. \ud544\uc694\ud55c \uacbd\uc6b0 \ub2e4\ub978 \ub300\uae30\uc5f4\ub85c \uc0c1\ub2f4\uc0ac\ub97c \uc2e0\uc18d\ud558\uac8c \uc774\ub3d9\uc2dc\ucf1c \ub300\uaddc\ubaa8 \uc544\uc6c3\ub9ac\uce58\uc5d0 \ub300\uc751\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ud488\uc9c8 \uad00\ub9ac \uae30\ub2a5\uc744 \ud1b5\ud574 \uace0\uac1d \ub300\ud654\uc5d0\uc11c \uc911\uc694\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud30c\uc545\ud558\uace0 \ucf54\uce6d \uc77c\uc815\uc744 \uc608\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud55c\ubc1c \ub354 \ub098\uc544\uac00, Genesys Cloud \ubd84\uc11d\uc744 \uc774\uc6a9\ud558\uba74 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc744 \uc704\ud55c \uc77c\uc0c1\uc801\uc778 \uc5c5\ubb34\ub97c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column offset=&#8221;vc_col-lg-offset-1 vc_col-lg-10 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uc6b4\uc601\uc758 \ubaa8\ub4e0 \uc758\uc0ac \uacb0\uc815\uc5d0 \uc2e4\uc81c\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\uc640 \uc815\ubcf4 \uc81c\uacf5<\/h2>\n<p style=\"text-align: center;\">\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc778\uc0ac\uc774\ud2b8\uac00 \ube44\uc988\ub2c8\uc2a4\uc758 \uc131\ud328\ub97c \uac00\ub985\ub2c8\ub2e4. \ucd5c\uace0\uc758 \uc778\uc0ac\uc774\ud2b8\ub97c \uc774\uc6a9\ud558\uc5ec \uc2e4\ud589\uc744 \uc704\ud55c \ud65c\ub3d9\uc744 \uc815\uc758\ud558\uace0 \uac80\uc99d\ud558\uc138\uc694. \uc790\uc2e0\uac10\uc744 \uac16\uace0 \uc758\uc0ac \uacb0\uc815\uc744 \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">\uc6b4\uc601 \uc778\uc0ac\uc774\ud2b8\ub97c \uc989\uac01\uc801\uc778 \uc2e4\ud589\uc73c\ub85c \uc804\ud658<\/h3>\n<p>\ub300\uae30\uc5f4, \uc778\ud130\ub799\uc158, \uc9c1\uc6d0 \ud65c\ub3d9, \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \uc778\ud130\ub799\uc158 \uc131\uacfc\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uc54c\ub9bc\uacfc \ub300\uc2dc\ubcf4\ub4dc\ub85c \uc6b4\uc601 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadfc\ubcf8 \uc6d0\uc778\uc744 \ubd84\uc11d\ud558\uac70\ub098 \uac1c\ubcc4 \uc778\ud130\ub799\uc158\uc744 \ucd94\uc801\ud558\uc5ec \uc9c0\ud45c\uc640 KPI\ub97c \uc0c1\uc138\ud788 \ud30c\uc545\ud558\uace0 \ud604\uc7ac \uc0c1\ud669\uc744 \uba85\ud655\ud788 \uc774\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. UI\uc5d0\uc11c \uc9c1\uc811 \uc870\uc815\ud558\uba70 \uc989\uac01\uc801\uc778 \uc870\uce58\ub97c \ucde8\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">\uace0\uac1d \ucee8\ud14d\uc2a4\ud2b8\ub85c \uc778\ud130\ub799\uc158 \ud488\uc9c8 \uac1c\uc120<\/h3>\n<p>Genesys AI\uc758 \uacb0\uacfc \uc608\uce21, \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d, \uac10\uc815 \uac10\uc9c0, \uc778\ud150\ud2b8 \ub9c8\uc774\ub2dd\uc744 \ud1b5\ud574 \ud48d\ubd80\ud55c \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 \uc9c0\uc2dd \uc0ac\uc6a9 \ubc0f \uadf8 \ud6a8\uacfc\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc790\ub3d9\uc73c\ub85c \ud655\ubcf4\ud558\uc5ec \uc0c1\ub2f4\uc0ac \uac04 \uaca9\ucc28\ub97c \ud30c\uc545\ud558\uace0 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Intent Miner\ub294 \uc778\uacf5 \uc9c0\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc2e4\uc81c \ub300\ud654\uc640 \ub514\uc9c0\ud138 \uc778\ud130\ub799\uc158\uc5d0\uc11c \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc790\ub3d9\uc73c\ub85c \ud45c\uc2dc\ud574 \uc90d\ub2c8\ub2e4. \ub530\ub77c\uc11c \ubd07 \ube4c\ub354\ub294 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \ucd94\uce21\ud558\ub294 \ub370 \uc18c\ube44\ud558\ub294 \uc2dc\uac04\uc744 \uc904\uc774\uace0 \ub354 \ub098\uc740 \ubd07\uc744 \ub9cc\ub4dc\ub294 \ub370 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">\uc62c\ubc14\ub978 \ubd84\uc11d\uc73c\ub85c \uc9c1\uc6d0 \ub2a5\ub825 \ud5a5\uc0c1<\/h3>\n<p>Genesys Cloud\ub97c \uc0ac\uc6a9\ud558\uba74 \uc0c1\ub2f4\uc0ac\ub294 \ucd5c\uace0\uc758 \uc131\uacfc\ub97c \ubc1c\ud718\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uacfc\uc758 \ub300\ud654 \uc911\uc5d0 \uc911\uc694\ud55c \ucee8\ud14d\uc2a4\ud2b8\ub97c \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \uc2e0\uc6d0 \ud655\uc778\uc744 \uae30\ubc18\uc73c\ub85c \ub2e8\uc77c \uace0\uac1d \ubdf0\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4. \uc9c1\uc6d0\uc740 \uc0c1\ub2f4\uc0ac \ub370\uc2a4\ud06c\ud1b1\uc5d0\uc11c \uace0\uac1d \uc5ec\uc815 \uc9c0\ub3c4\ub97c \ubcf4\uace0 \uc6f9 \ud65c\ub3d9, \uac80\uc0c9\uc5b4, \ub300\ud654, \uc7a0\uc7ac\uace0\uac1d \uc138\uadf8\uba3c\ud2b8, \uad6c\ub9e4 \ub0b4\uc5ed, \ub514\ubc14\uc774\uc2a4 \uc774\ub825, \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \uc9c4\ucc99 \uc0c1\ud669 \ub4f1\uc744 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc5d0 \ub530\ub77c \uace0\uac1d\uc740 \uc790\uc2e0\uc758 \ub2c8\uc988\ub97c \ubc18\ubcf5\ud574\uc11c \uc124\uba85\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub418\uba70, \uc9c1\uc6d0\uc740 \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc801\uc808\ud55c \uc751\ub2f5\uc744 \uc2e0\uc18d\ud558\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">\uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \uc9c0\uc6d0, \ubcf4\uc548, \uc548\uc815\uc131<\/h3>\n<p>\ub0b4\ubd80 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uacfc \ub370\uc774\ud130 \uc800\uc7a5\uc18c\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub300\ud654 \ub4f1\uc758 \ub370\uc774\ud130\ub97c \uc27d\uac8c \uac80\uc0c9 \ubc0f \ub3d9\uae30\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\ubc29\ud615 API, \uc0ac\uc804 \uad6c\ucd95\ub41c \uad11\ubc94\uc704\ud55c \uc194\ub8e8\uc158 \ubc0f \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uc5d0\ucf54\uc2dc\uc2a4\ud15c, \uc774\ubca4\ud2b8 \uae30\ubc18 \uba54\uc2dc\uc9d5 \ubc0f REST \uae30\ubc18 \uc11c\ube44\uc2a4\uc640 \uac19\uc740 \ub2e4\uc591\ud55c \ud1b5\ud569 \ubc29\uc2dd\uc744 \uc27d\uace0 \uac04\ub2e8\ud558\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc784\uc2dc \ucffc\ub9ac, \uc2e4\uc2dc\uac04\uc5d0 \uac00\uae4c\uc6b4 \ub370\uc774\ud130 \ub3d9\uae30\ud654, \ube44\ub3d9\uae30 \ub370\uc774\ud130 \ub0b4\ubcf4\ub0b4\uae30 \ub4f1\uc758 \uc5ec\ub7ec \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac00\ub3d9 \uc2dc\uac04\ub3c4 \uac71\uc815\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. Genesys Cloud\ub294 99.99%\ub97c \ucd08\uacfc\ud558\ub294 \uac00\ub3d9 \uc2dc\uac04\uc744 \ubcf4\uc7a5\ud558\uace0 GDPR, SOC 2, HIPAA, HITRUST \uc778\uc99d\uc744 \ud1b5\ud574 \uae00\ub85c\ubc8c \ubcf4\uc548 \uaddc\uc815\uc744 \uc900\uc218\ud569\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221;][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0 \uc788\uc744\uae4c\uc694?<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.genesys.com\/customer-stories\/sv-gruppe\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.genesys.com\/media\/logo-cqc-sv-gruppe.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-white \"><blockquote class=\"ko-kr\"><p>\uc6b0\ub9ac\ub294 \ud22c\uba85\uc131\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \uc194\ub8e8\uc158\uc744 \uc120\ud0dd\ud588\uc2b5\ub2c8\ub2e4. \uc81c\ub124\uc2dc\uc2a4\ub97c \uc0ac\uc6a9\ud558\uba74\uc11c \uc758\ubbf8 \uc788\uace0 \uc2e0\ub8b0\uc131 \ub192\uc740 \ud1b5\uacc4\ub97c \uc5b8\uc81c\ub4e0\uc9c0 \uacbd\uc601\uc9c4\uc5d0\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Manuela L\u00fcdke, \uc804\ubb34 \uc774\uc0ac, SV Dialog GmbH &amp; Co. KG<\/p><div class=\"btn btn-primary\">\uace0\uac1d \uc0ac\ub840 \ud655\uc778\ud558\uae30<\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"https:\/\/www.genesys.com\/customer-stories\/humm-group\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/logo-cqc-humm.png\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg bgc-white \"><blockquote class=\"ko-kr\"><p>\uc0c1\ub2f4\uc0ac\ub294 \ud544\uc694\ud560 \ub54c\uba74 \uc5b8\uc81c\ub4e0\uc9c0 \uc790\uc2e0\uc758 \uc5c5\ubb34 \uc2dc\uc791 \uc2dc\uac04\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \ub355\uc5d0 \uc77c\uc815 \uc900\uc218\uac00 80%\uc5d0\uc11c 90%\ub85c \ud5a5\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Humm Group, \uae08\uc735 \uc11c\ube44\uc2a4 \uae30\uc5c5<\/p><div class=\"btn btn-primary\">\uace0\uac1d \uc0ac\ub840 \ud655\uc778\ud558\uae30<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Genesys \uc194\ub8e8\uc158\uc73c\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automatic-call-distribution-acd\"><div class=\"card-body\"><h3 class=\"h5\">ACD<\/h3><p>\uc2a4\ud0ac \uae30\ubc18 \ub77c\uc6b0\ud305\uacfc \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305\uc73c\ub85c \ubaa8\ub4e0 \uace0\uac1d\uc774 \ub9e4\ubc88 \ucd5c\uc801\uc758 \uc9c0\uc6d0\uc744 \ubc1b\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">AI \ubc0f \uc790\ub3d9\ud654<\/h3><p>\ucc57\ubd07 \uc9c0\uc6d0, \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8 \ub4f1\uc73c\ub85c \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\uc2dc\ud0a4\uace0 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software\"><div class=\"card-body\"><h3 class=\"h5\">AI \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/h3><p>\uc120\ub3c4\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uae30\uc220\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud55c \ucc28\uc6d0 \ub04c\uc5b4\uc62c\ub9ac\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/interactive-voice-response-ivr\"><div class=\"card-body\"><h3 class=\"h5\">IVR<\/h3><p>Genesys \ucf5c\uc13c\ud130 IVR\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \ube44\uc988\ub2c8\uc2a4 \uc218\uc775\uc744 \ub192\uc774\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>\uc62c\uc778\uc6d0 \ub514\uc9c0\ud138 \uae30\ub2a5 \uc81c\ud488\uad70 \ub610\ub294 \uae30\uc5c5 \uc790\uccb4 \uc194\ub8e8\uc158\uc73c\ub85c \ud300\uc744 \uc9c0\uc6d0\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/outbound\"><div class=\"card-body\"><h3 class=\"h5\">\uc544\uc6c3\ubc14\uc6b4\ub4dc<\/h3><p>\ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ub9de\ucda4\ud615 \uc18c\ud1b5\uc73c\ub85c \uace0\uac1d \uad00\uacc4\ub97c \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/h3><p>\uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uc720\uc6a9\ud55c \ub3c4\uad6c\uc640 \uc9c0\uc6d0, \uc131\uc7a5 \uae30\ud68c\ub97c \uc81c\uacf5\ud558\uc5ec \uc5c5\ubb34\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/voice-services\"><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \uc11c\ube44\uc2a4<\/h3><p>\uc804\ud654 \uae30\ubc18 \uc9c0\uc6d0\uc744 \uc120\ud638\ud558\ub294 \uace0\uac1d\uc744 \uc704\ud574 \uc5b8\uc81c\ub4e0 \ub300\uc751\ud558\uc138\uc694. \ube44\uc988\ub2c8\uc2a4\uc5d0 \ucd5c\uc801\ud654\ub41c \uc74c\uc131 \uc11c\ube44\uc2a4\ub97c \ub3c4\uc785\ud574 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601 \ud6a8\uc728\uacfc \uace0\uac1d \uacbd\ud5d8\uc744 \ub3d9\uc2dc\uc5d0 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/inbound\"><div class=\"card-body\"><h3 class=\"h5\">\uc778\ubc14\uc6b4\ub4dc<\/h3><p>\uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\uc640 \uc27d\uac8c \uc5f0\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0 \uace0\uac1d \uae30\ub300\uce58\ub97c \ub6f0\uc5b4\ub118\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/collaboration-tools\"><div class=\"card-body\"><h3 class=\"h5\">\ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5<\/h3><p>\ub2e8\uc77c \ud50c\ub7ab\ud3fc \ub610\ub294 \ud0c0\uc0ac \uc194\ub8e8\uc158 \ubaa8\ub450\uc5d0\uc11c \uc27d\uace0 \ud3b8\ub9ac\ud558\uac8c \ud611\uc5c5\ud558\uc138\uc694\r\n\r\n<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; disable_element=&#8221;yes&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\ucee8\ud0dd\uc13c\ud130 \ubd84\uc11d \ubc0f \ud1b5\uacc4\uc5d0 \ub300\ud574 \ub354 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/3-steps-of-workforce-engagement-modernization\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/employee_enagement_nguvu_blog.png\" height=\"1008\" width=\"1200\" alt=\"Employee enagement nguvu blog\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud604\ub300\ud654 3\ub2e8\uacc4 | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><p class=\"brief-desc text-20 mb-0\">\uc0c1\ub2f4\uc0ac\uc758 \uc778\ud130\ub799\uc158\uc744 \uc798 \uc0b4\ud3b4\ubcf4\uba74 \uace0\uac1d\uc774 \uc5ec\uc815\uc758 \uac01 \ub2e8\uacc4\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0, \ub290\ub07c\uace0,...<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/wem-checklist-get-the-most-out-of-your-workforce\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern-workforce-engagement-checklist-cover-ko.png\" height=\"655\" width=\"999\" alt=\"Modern workforce engagement checklist cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Checklist<\/p><h3 class=\"item-title h6\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uccb4\ud06c\ub9ac\uc2a4\ud2b8: \uc778\ub825\uc744 \ucd5c\ub300\ud55c \ud65c\uc6a9\ud558\uae30<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-workforce-planning\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/modern_wfe_cover_ko-2.png\" height=\"514\" width=\"970\" alt=\"Modern wfe cover ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Practical guide<\/p><h3 class=\"item-title h6\">\ubaa8\ub358 \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d \uc218\ub9bd - \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/its-time-to-rethink-the-employee-experience\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1095325490-scaled-e1665011050357.jpg\" height=\"462\" width=\"820\" alt=\"Busy colorful morning commute in hong kong\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \ub300\ud574 \ub2e4\uc2dc \ud55c \ubc88 \uc0dd\uac01\ud574 \ubcf4\uc544\uc57c \ud560 \ub54c\uc785\ub2c8\ub2e4. | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section footer_form=&#8221;footer-form&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-navy&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h4\">\ucee8\ud0dd\uc13c\ud130 \ubd84\uc11d \ubc0f \ud1b5\uacc4\ub85c \uc131\uacfc \uac1c\uc120<\/h2>\n<p>\uc798 \uc815\ub9ac\ub41c \uc778\uc0ac\uc774\ud2b8\ub294 \uc804\ub7b5\uc801 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud558\uace0 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud558\uba70 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc801\ud569\ud55c \ubd84\uc11d \ubc0f \ud1b5\uacc4 \uc194\ub8e8\uc158\uc73c\ub85c \ucc44\ub110\uc5d0 \uad00\uacc4\uc5c6\uc774 \uace0\uac1d\uacfc\uc758 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucf5c\uc13c\ud130 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ucd5c\uace0\uc758 \ud234\uc744 \uc81c\uacf5\ud558\uc5ec \ucd5c\uace0 \uc218\uc900\uc758 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694. \uc62c\ubc14\ub978 \ucf5c\uc13c\ud130 \ubd84\uc11d \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc0ac\uc6a9\ud558\uba74 \uace0\uac1d \uc774\ub825\uacfc \uc2e4\uc2dc\uac04 \uace0\uac1d \ub370\uc774\ud130 \ubc0f \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uae08 \ub370\ubaa8\ub97c \uc694\uccad\ud558\uc5ec Genesys \ubcf4\uace0 \ubc0f \uace0\uac1d \ubd84\uc11d \uae30\ub2a5\uc744 \ud65c\uc6a9\ud560 \ubc29\ubc95\uc744 \ud655\uc778\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/420497\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/420497\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"480732\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input 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><input role=\"button\" aria-label=\"\ub370\ubaa8 \uc608\uc57d\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uc608\uc57d\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4 font-weight-bold\">\uad00\uc2ec \uac00\uc838\uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadc0\ud558\uc758 \uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; 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\uc774\ud0c8\ub960, \ucd5c\ucd08 \ud1b5\ud654 \ud574\uacb0 \ube44\uc728, \uc0c1\ub2f4\uc0ac \uc0dd\uc0b0\uc131 \ub4f1\uc758 \uc9c0\ud45c\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ucf5c\uc13c\ud130 \ud1b5\uacc4\uac00 \uc911\uc694\ud55c \uc774\uc720\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ucf5c\uc13c\ud130 \ud1b5\uacc4\ub294 \uc131\uacfc\ub97c \uce21\uc815\ud558\uace0 \uac1c\uc120\uc774 \ud544\uc694\ud55c \uc601\uc5ed\uc744 \uc2dd\ubcc4\ud558\uba70 \uc815\ubcf4\uc5d0 \uc785\uac01\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\ub294 \ub370 \ud544\uc218\uc785\ub2c8\ub2e4. \uc790\uc138\ud55c \ud1b5\uacc4 \ubcf4\uace0\uc11c\uc5d0\ub294 \ud1b5\ud654 \ucc98\ub9ac \uc2dc\uac04, 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