{"id":412787,"date":"2021-12-15T18:57:26","date_gmt":"2021-12-16T02:57:26","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/%eb%94%94%ec%a7%80%ed%84%b8-%ea%b3%a0%ea%b0%9d-%ec%9d%b8%ea%b2%8c%ec%9d%b4%ec%a7%80%eb%a8%bc%ed%8a%b8"},"modified":"2025-12-23T21:40:43","modified_gmt":"2025-12-24T05:40:43","slug":"digital","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital","title":{"rendered":"\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8"},"content":{"rendered":"

[vc_section background_color=”bgc-lgray” flair=”%5B%7B%7D%5D” vib=”enable” css=”.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_row content_placement=”middle” vib=”enable” vib_top=”6.333rem”][vc_column]

Genesys Cloud<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=”5\/12″][vc_column_text css=””]<\/p>\n

\uc6d0\ud65c\ud55c CX\ub97c \uc704\ud55c \ub514\uc9c0\ud138 \uace0\uac1d \uc11c\ube44\uc2a4 \ud50c\ub7ab\ud3fc<\/h1>\n

\uc62c\uc778\uc6d0 \ub514\uc9c0\ud138 \ucc44\ub110 \uc81c\ud488\uad70\uc73c\ub85c \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \uace0\uac1d\uacfc \ub9cc\ub098\uc138\uc694<\/p>\n

[\/vc_column_text]

\ub370\ubaa8 \uccb4\ud5d8\ud558\uae30<\/a><\/div>[\/vc_column][vc_column width=”1\/2″ offset=”vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0″][vc_single_image image=”605456″ alignment=”center” css=””][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

\ubb38\uc790 \uba54\uc2dc\uc9c0 \uc218\uc900\uc758 \uc989\uac01\uc801\uc778 \uace0\uac1d \uc5f0\uacb0<\/h2>\n

AI \uae30\ubc18\uc758 \ud3ec\uad04\uc801\uc778 \ub514\uc9c0\ud138 \uae30\ub2a5\uc744 \ud1b5\ud574 \ucc44\ud305, \uc774\uba54\uc77c, SMS, \uba54\uc2e0\uc800 \uc571, \uc18c\uc15c \ubbf8\ub514\uc5b4 \uc804\ubc18\uc5d0\uc11c \ub04a\uae40 \uc5c6\ub294 \ub300\ud654\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \uae30\ub300\ud558\ub294 \ud1b5\ud569\ub418\uace0 \uc77c\uad00\ub41c \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uad6c\ud604\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=”yes”][vc_column width=”1\/3″]

\uc5f0\uacb0\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h3>\n

\ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc120\uc81c\uc801 \ucc38\uc5ec\uc640 \ube44\ub3d9\uae30\uc2dd \ub300\ud654\ub97c \ud1b5\ud574, \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uc2dc\uac04\uacfc \ubc29\uc2dd\uc73c\ub85c \uc790\uc720\ub86d\uac8c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

\ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uac1c\uc778\ud654\ud558\uc138\uc694<\/h3>\n

\uc911\ub2e8 \uc5c6\uc774 \ub354 \ube60\ub974\uace0 \ud6a8\uacfc\uc801\uc778 \uc131\uacfc\ub97c \ub2ec\uc131\ud558\uace0, \uace0\uac1d \uc758\ub3c4\uc5d0 \ub300\ud55c \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub97c \uae30\ubc18\uc73c\ub85c \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694.<\/p>\n<\/div>[\/vc_column][vc_column width=”1\/3″]

\uc9c0\uc18d\uc801\uc73c\ub85c \ud559\uc2b5\ud558\uace0 \ucd5c\uc801\ud654\ud558\uc138\uc694<\/h3>\n

AI\uc758 \uc7a0\uc7ac\ub825\uc744 \ucd5c\ub300\ud55c \ud65c\uc6a9\ud574 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uace0 \uc0c8\ub85c\uc6b4 \uae30\ud68c\ub97c \ubc1c\uad74\ud558\uc138\uc694. \ube60\ub974\uac8c \ub300\uc751\ud558\uba70 \uc120\uc81c\uc801\uc73c\ub85c \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”1\/3″][vc_column_text css=””]<\/p>\n

\ucc44\ub110\uc5d0 \uc0c1\uad00\uc5c6\uc774 \ub300\uaddc\ubaa8\ub85c \uace0\uac1d \uc131\uacfc\ub97c \ucc3d\ucd9c\ud558\uc138\uc694<\/h2>\n

\uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \uc5f0\uacb0\ud558\uace0, \uc140\ud504\uc11c\ube44\uc2a4 \uc635\uc158\uacfc \uc778\ud130\ub799\uc158 \ub3c4\uad6c \ud1b5\ud569\uc73c\ub85c \uc6b4\uc601 \ud6a8\uc728\uc744 \ub192\uc774\uc138\uc694. \uc0c1\ub2f4\uc0ac \uacbd\ud5d8\uc744 \uac04\uc18c\ud654\ud558\uace0 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc77c\uad00\ub41c \uc131\uacfc\ub97c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=”7\/12″ offset=”vc_col-sm-offset-1″][vc_row_inner r_gutter_size=”gutter-small” ri_scrollable=”yes” equal_height=”yes”][vc_column_inner width=”1\/2″]

\uc774\uba54\uc77c<\/h3>\n

\uc774\uba54\uc77c \ucc44\ub110\uc744 \uccb4\uacc4\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uc138\uc694. \uc778\ubc14\uc6b4\ub4dc \ubb38\uc758 \ucc98\ub9ac\ubd80\ud130 \uc544\uc6c3\ubc14\uc6b4\ub4dc \uc774\uba54\uc77c \ucea0\ud398\uc778\uae4c\uc9c0 \uc9c0\uc6d0\ud558\ub294 \uad00\ub9ac \ub3c4\uad6c\ub97c \ucee8\ud0dd\uc13c\ud130 \ub370\uc2a4\ud06c\ud1b1\uc5d0 \ud1b5\ud569\ud574 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div>

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\n

\uc6f9 \uba54\uc2dc\uc9d5<\/h3>\n

\uc7a0\uc7ac \uace0\uac1d\uacfc \uace0\uac1d\uc744 \uc704\ud55c \ube44\ub3d9\uae30\uc2dd \ucc44\ud305\uc744 \ud65c\uc6a9\ud558\uc138\uc694. \uc2e4\uc2dc\uac04\uc740 \ubb3c\ub860, \ub354 \uae34 \uc0c1\ub2f4\uc774 \ud544\uc694\ud55c \uacbd\uc6b0\uc5d0\ub3c4 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uc2dc\uac04\uc5d0 \uc790\uc720\ub86d\uac8c \uc18c\ud1b5\ud560 \uc218 \uc788\uc5b4 \uc804\ud654 \uc5c6\uc774\ub3c4 \uc6d0\ud65c\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc774 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<\/div>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/2″]

\uba54\uc2dc\uc9d5 \uc571<\/h3>\n

WhatsApp, Apple Messages for Business \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \uc140\ud504\uc11c\ube44\uc2a4\uc640 \ud1b5\ud569\ub41c \uc0c1\ub2f4\uc0ac \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\ub97c \uae30\ubc18\uc73c\ub85c \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/2″]

\uc18c\uc15c \ubbf8\ub514\uc5b4<\/h3>\n

Facebook, Instagram \ub4f1 \uace0\uac1d\uc774 \uc774\ubbf8 \uc0ac\uc6a9 \uc911\uc778 \uc8fc\uc694 \uc18c\uc15c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694. \uc18c\uc15c \ub9ac\uc2a4\ub2dd \uae30\ub2a5\uc744 \ud65c\uc6a9\ud574 \uacf5\uac1c \ub300\ud654\uae4c\uc9c0 \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/2″]

SMS \uba54\uc2dc\uc9d5<\/h3>\n

\uace0\uac1d\uc774 \uc77c\uc0c1\uc744 \ubc29\ud574\ubc1b\uc9c0 \uc54a\uc73c\uba74\uc11c\ub3c4 SMS\ub85c \ube60\ub974\uac8c \ubb38\uc758\ud558\uace0 \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\ub294 \ud3b8\ub9ac\ud558\uace0 \uc720\uc5f0\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ud658\uacbd\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=”1\/3″][vc_column_text css=”” el_class=”mb-2″]<\/p>\n

\ub514\uc9c0\ud138 \ucc44\ub110 \uc131\uacfc\ub97c \ud55c \ub2e8\uacc4 \ub04c\uc5b4\uc62c\ub9ac\uc138\uc694<\/h2>\n

\uc140\ud504\uc11c\ube44\uc2a4\ub97c \ucd5c\uc801\ud654\ud558\uba74\uc11c \ub514\uc9c0\ud138 \uc811\uc810\uc744 \ud655\uc7a5\ud558\uace0, \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uace0\uae09 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud558\uc138\uc694. AI \uae30\ubc18 \uc790\ub3d9 \ud2b8\ub9ac\uac70\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\uae30\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \uc2dc\uc810\uc744 \uc815\ud655\ud788 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text]

\ub354 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column width=”7\/12″ offset=”vc_col-sm-offset-1″][vc_row_inner r_gutter_size=”gutter-small” ri_scrollable=”yes” equal_height=”yes”][vc_column_inner width=”1\/2″]

\ucf54\ube0c\ub77c\uc6b0\uc9d5 \ubc0f \ud654\uba74 \uacf5\uc720<\/h3>\n

\uc0c1\ub2f4\uc0ac\uac00 \uc694\uccad\ud558\uace0 \uace0\uac1d\uc774 \uc2b9\uc778\ud558\ub294 \ud654\uba74 \uacf5\uc720 \ubc0f \ucf54\ube0c\ub77c\uc6b0\uc9d5 \uae30\ub2a5\uc73c\ub85c \ubb38\uc81c \ud574\uacb0\uc744 \ub354\uc6b1 \ud6a8\uc728\uc801\uc73c\ub85c \uc9c4\ud589\ud558\uc138\uc694. \ube44\ub3d9\uae30 \ucc44\ud305 \ud658\uacbd\uc5d0\uc11c\ub3c4 \ud65c\uc6a9 \uac00\ub2a5\ud558\uba70, \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ub97c \uc704\ud574 \ubbfc\uac10\ud55c \uc601\uc5ed\uc740 \uc790\ub3d9\uc73c\ub85c \uc228\uaca8\uc9d1\ub2c8\ub2e4.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/2″]

\uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3>\n

AI\ub85c \uc6f9 \ubc29\ubb38\uc790\uc758 \ud589\ub3d9\uc744 \ubd84\uc11d\ud574 \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uace0 \uacb0\uacfc\ub97c \uc608\uce21\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ubc14\ud0d5\uc73c\ub85c \ub9de\ucda4 \uc815\ubcf4\ubd80\ud130 \ucd5c\uc801\uc758 \ud0c0\uc774\ubc0d\uc758 \uc81c\uc548\uae4c\uc9c0, \ub514\uc9c0\ud138 \ucc44\ub110 \uc804\ubc18\uc5d0\uc11c \uc120\uc81c\uc801\uc778 \uba54\uc2dc\uc9c0\ub97c \uc804\ub2ec\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/2″]

\ucc57\ubd07<\/h3>\n

Facebook Messenger\ubd80\ud130 SMS\uae4c\uc9c0 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \uace0\uac1d \ubb38\uc758\uc5d0 \uc751\ub2f5\ud558\ub294 \uac1c\uc778\ud654\ub41c \uc778\ud130\ub799\ud2f0\ube0c \ucc57\ubd07\uc744 \uad6c\uc131\ud558\uc138\uc694. \ubcf4\ub2e4 \ubcf5\uc7a1\ud55c \ubb38\uc758\ub294 \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc0ac\ub85c \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc804\ud658\ud574 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>

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AI<\/h3>\n

Genesys AI\ub294 \ub2e4\uc591\ud55c AI \uae30\uc220\uc744 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud1b5\ud569\ud574, \ub300\uaddc\ubaa8 \ud658\uacbd\uc5d0\uc11c\ub3c4 \uc9c0\ub2a5\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub3d9\uc2dc\uc5d0 \uc804\ud658\uc728\uacfc \uc0c1\ub2f4\uc0ac \ud6a8\uc728\uc131\uae4c\uc9c0 \ud568\uaed8 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n<\/div>

<\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=”1\/2″]

\uc9c0\uc2dd \uad00\ub9ac<\/h3>\n

\uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc801\uc2dc\uc5d0 \uc81c\uacf5\ud574 \uc140\ud504\uc11c\ube44\uc2a4\uc640 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0, \uac80\uc0c9 \uac00\ub2a5\ud55c \uc9c0\uc2dd \ud3ec\ud138\uc744 \uac15\ud654\ud558\uc138\uc694. \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc9c0\uc2dd \ud65c\uc6a9 \ud6a8\uacfc\ub97c \uce21\uc815\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>

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\uc5c5\ubb34 \uc790\ub3d9\ud654 \ubc0f \uc791\uc5c5 \ub77c\uc6b0\ud305<\/h3>\n

SLA\uc640 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c \ub4f1\uc744 \uae30\uc900\uc73c\ub85c \uc5c5\ubb34 \uc6b0\uc120\uc21c\uc704\ub97c \uc124\uc815\ud574, \ubaa8\ub4e0 \uc791\uc5c5\uc774 \ucd5c\uc801\uc758 \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<\/div>

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[vc_section flair=”%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column offset=”vc_col-md-offset-1 vc_col-md-10″]

2025 CX \ud604\ud669 \ubcf4\uace0\uc11c<\/h2>\n

\uc804 \uc138\uacc4 \uc18c\ube44\uc790 5,000\uba85 \uc774\uc0c1\uacfc CX \ub9ac\ub354 1,000\uba85\uc73c\ub85c\ubd80\ud130 \ud575\uc2ec \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc73c\uc138\uc694.<\/p>\n<\/div>

\uc9c0\uae08 \ub2e4\uc6b4\ub85c\ub4dc<\/div><\/div><\/div>
\"Access<\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

\uace0\uac1d\uc774 \uc6d0\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \ub9de\ucda4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h2>\n

\ucee8\ud0dd\uc13c\ud130\uc758 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uac00\uc18d\ud654\ud558\uc138\uc694. Genesys Cloud\u00ae \ud50c\ub7ab\ud3fc\uc740 \uad11\ubc94\uc704\ud55c \ub514\uc9c0\ud138 \ucc44\ub110, \uae30\ub2a5 \ubc0f \uc5ed\ub7c9\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc5ec\ub7ec \uc778\ud130\ub799\uc158 \uc9c0\uc810\uc5d0\uc11c \ud48d\ubd80\ud558\uace0 \uc5f0\uacb0\uc131\uc774 \ub6f0\uc5b4\ub098\uba70 \uc190\uc26c\uc6b4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

[\/vc_column_text][\/vc_column][vc_column][vc_row_inner content_placement=”middle” el_class=”form-card bgc-lgray”][vc_column_inner width=”1\/2″][vc_single_image image=”568224″ alignment=”center” css=”” rounded_corners=”rounded-lg”][\/vc_column_inner][vc_column_inner width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text ct_style=”stat” css=””]<\/p>\n

\ub300\uaddc\ubaa8 \ud658\uacbd\uc5d0\uc11c\ub3c4 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \ub354 \uae4a\uc774 \uc774\ud574\ud558\uc138\uc694<\/h3>\n

\uc5ec\uc815 \uc2dc\uac01\ud654\ub97c \ud1b5\ud574 \ub370\uc774\ud130 \uc0ac\uc77c\ub85c\ub97c \uc81c\uac70\ud558\uace0 \uace0\uac1d \uc774\ud574\ub3c4\ub97c \ub192\uc774\uc138\uc694. Genesys\ub294 \ubd07, \uc0c1\ub2f4\uc0ac, \ub2e4\uc591\ud55c \ucc44\ub110\uc758 \ucf58\ud150\uce20\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \uace0\uac1d\uc774 \ub0a8\uae30\ub294 \ubaa8\ub4e0 \uc2e0\ud638\ub97c \ud1b5\ud569\ud574 \ud558\ub098\uc758 \ubdf0\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uae4a\uc774 \uc788\ub294 \uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=”middle” el_class=”form-card bgc-lgray”][vc_column_inner width=”1\/2″][vc_single_image image=”568225″ alignment=”center” css=”” rounded_corners=”rounded-lg”][\/vc_column_inner][vc_column_inner width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text ct_style=”stat” css=””]<\/p>\n

\ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uad6c\ud604\ud558\uc138\uc694<\/h3>\n

\ubaa8\ub4e0 \ucc44\ub110 \uc778\ud130\ub799\uc158\uc744 \ud558\ub098\uc758 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc5d0\uc11c \uad00\ub9ac\ud574 \uc0ac\uc6a9\uc131\uacfc \uc720\uc5f0\uc131\uc744 \ub3d9\uc2dc\uc5d0 \ud655\ubcf4\ud558\uace0, \uc0c1\ub2f4\uc0ac\uac00 \ud544\uc694\ud55c \ub370\uc774\ud130\uc640 \uc778\uc0ac\uc774\ud2b8\ub97c \uc989\uc2dc \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc9c0\uc2dd \uae30\ubc18\uc744 \ud1b5\ud574 \uac80\uc0c9 \uac00\ub2a5\ud55c \uc9c0\uc2dd \ud3ec\ud138, \uc140\ud504\uc11c\ube44\uc2a4 \ubd07, \uc9c0\uc2dd \uae30\ubc18 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0\uc73c\ub85c \uace0\uac1d\uc5d0\uac8c \uad00\ub828 \uc815\ubcf4\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=”middle” el_class=”form-card bgc-lgray”][vc_column_inner width=”1\/2″][vc_single_image image=”568226″ alignment=”center” css=”” rounded_corners=”rounded-lg”][\/vc_column_inner][vc_column_inner width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text ct_style=”stat” css=””]<\/p>\n

\ucc38\uc5ec\ub3c4\ub294 \ub192\uc774\uace0 \uc804\ud658\uc728\uc740 \ub354 \ub04c\uc5b4\uc62c\ub9ac\uc138\uc694<\/h3>\n

\uc608\uce21\ud615 AI\ub97c \ud65c\uc6a9\ud574 \ub3c4\uc6c0\uc774 \ud544\uc694\ud560 \uac00\ub2a5\uc131\uc774 \uc788\ub294 \uace0\uac1d\uc5d0\uac8c \uc120\uc81c\uc801\uc73c\ub85c \ub2e4\uac00\uac00\uac70\ub098, \uc804\ud658\uc744 \ub192\uc77c \uc218 \uc788\ub294 \ucf58\ud150\uce20\ub97c \ucd5c\uc801\uc758 \ud0c0\uc774\ubc0d\uc5d0 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac \uac1c\uc785\uc774 \ud544\uc694\ud55c \uacbd\uc6b0\uc5d0\ub294 \ub2e4\uc591\ud55c \ub77c\uc6b0\ud305 \uc635\uc158\uc744 \ud65c\uc6a9\ud574 \ucc98\ub9ac \uc2dc\uac04\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=”middle” el_class=”form-card bgc-lgray”][vc_column_inner width=”1\/2″][vc_single_image image=”568227″ alignment=”center” css=”” rounded_corners=”rounded-lg”][\/vc_column_inner][vc_column_inner width=”5\/12″ offset=”vc_col-sm-offset-1″][vc_column_text ct_style=”stat” css=””]<\/p>\n

\uc6b4\uc601 \ud6a8\uc728\uc131\uacfc \uc2e4\ud589\ub825\uc744 \uac15\ud654\ud558\uc138\uc694<\/h3>\n

\ubd84\uc11d\uc744 \ud1b5\ud574 KPI \ub2ec\uc131 \ud604\ud669\uc744 \uba85\ud655\ud788 \ud30c\uc545\ud558\uace0, \uc2e4\uc2dc\uac04 \ubaa8\ub2c8\ud130\ub9c1\uc73c\ub85c \ubaa8\ub4e0 \ucc44\ub110\uc758 \ud65c\ub3d9\uc744 \ud55c\ub208\uc5d0 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 \uc2e4\ud589 \uac00\ub2a5\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ubc14\ud0d5\uc73c\ub85c \uc140\ud504\uc11c\ube44\uc2a4\uc640 \uc0c1\ub2f4\uc0ac \uacbd\ud5d8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row][vc_column width=”7\/12″][vc_column_text css=””]<\/p>\n

\uc77c\uad00\ub41c \uc911\uc559 \uc9d1\uc911\uc2dd \ub514\uc9c0\ud138 \uacbd\ud5d8<\/h2>\n

\ub514\uc9c0\ud138 \ucc44\ub110 \uc804\ubc18\uc73c\ub85c \ud655\uc7a5\ub418\ub294 \uc6d0\ud65c\ud558\uace0 \uc870\ud654\ub85c\uc6b4 \ud1b5\ud569 \uace0\uac1d \uc5ec\uc815\uc744 \uc81c\uacf5\ud558\uc138\uc694. Genesys Cloud\uc640 \ud568\uaed8\ud558\uba74 \ucd5c\uace0\uc758 \ub514\uc9c0\ud138 \uacbd\ud5d8\uc744 \uad6c\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=”1\/2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

\uc2e4\uc2dc\uac04 \ub370\uc774\ud130 \uae30\ubc18 \ucee8\ud14d\uc2a4\ud2b8<\/h3>\n

\ubaa8\ub4e0 \uace0\uac1d \uc811\uc810\uacfc \ucee8\ud14d\uc2a4\ud2b8 \ub370\uc774\ud130\ub370\ub97c \uc2e4\uc2dc\uac04 360\ub3c4 \ubdf0\ub85c \uc804\ud658\ud569\ub2c8\ub2e4. AI \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uac1c\uc778\ud654\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

\ub124\uc774\ud2f0\ube0c \ube44\ub3d9\uae30 \ucc44\ud305<\/h3>\n

\uace0\uac1d\uc774 \uc790\uc2e0\uc758 \ud3b8\uc758\uc5d0 \ub9de\ucdb0 \uc77c\uc2dc \uc911\uc9c0\ud558\uace0 \uc7ac\uac1c\ud560 \uc218 \uc788\ub294 \ube44\ub3d9\uae30 \uc0c1\uc2dc \uac00\ub3d9\uc2dd \uba54\uc2dc\uc9d5\uc744 \ud65c\uc6a9\ud558\uc138\uc694. \ucf54-\ube0c\ub77c\uc6b0\uc9d5\uacfc \ud654\uba74 \uacf5\uc720\ub85c \uace0\uac1d\uc758 \uc218\uace0\ub97c \ub35c\uc5b4\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

\uc120\uc81c\uc801 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3>\n

\uc801\uc2dc\uc5d0 \uc801\uc808\ud55c \uba54\uc2dc\uc9c0\ub97c \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \uc120\uc81c\uc801\uc73c\ub85c \ub2e4\uac00\uac00\uc138\uc694. \uc9c0\uc6d0 \ubd80\ub2f4\uc744 \uc904\uc774\uace0 \uc804\ud658\uc728\uc744 \ub192\uc774\ub294 \ub4f1 \uae0d\uc815\uc801\uc778 \uacb0\uacfc\ub97c \uc774\ub04c \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

\ud48d\ubd80\ud55c \uac1c\uc778\ud654<\/h3>\n

\ub2e4\uc591\ud55c \ub9de\ucda4\ud615 \uc778\ud130\ub799\uc158\uc73c\ub85c \ube0c\ub79c\ub4dc \uacbd\ud5d8\uc744 \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uc774 \ub9e4\uc77c \uc0ac\uc6a9\ud558\ub294 \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uc6d0\ud65c\ud558\uac8c \uc5ec\uc815\uc744 \uc5f0\uacb0\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text ct_style=”list-block” css=””]<\/p>\n

\uc790\uccb4 \uba54\uc2dc\uc9d5 \ub3c4\uc785<\/h3>\n

AppFoundry\u00ae Marketplace\ub97c \ud1b5\ud574 Open Messaging API, \ubaa8\ubc14\uc77c SDK \ub610\ub294 Universal Messaging\uc744 \ud65c\uc6a9\ud558\uc5ec \ud6e8\uc52c \ub354 \ub9ce\uc740 \ucc44\ub110\uc744 \ub3c4\uc785\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc5d0\uac8c \ud48d\ubd80\ud55c \ub9de\ucda4\ud615 \ube0c\ub79c\ub4dc \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=”bgc-lgray” flair=”%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D”][vc_row equal_height=”yes”][vc_column width=”2\/3″][vc_column_text css=””]<\/p>\n

\uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0 \uc788\uc744\uae4c\uc694?<\/h2>\n

[\/vc_column_text][\/vc_column][vc_column elemental_order=”order-5″ offset=”vc_col-md-4″]

\uace0\uac1d \uc0ac\ub840 \uc77d\uae30<\/a><\/div>[\/vc_column][vc_column]
\"Dental<\/a><\/div>
\"Grupo<\/a><\/div>
\"Ethiopian<\/a><\/div>
\"Logotipo<\/a><\/div><\/div>