{"id":412557,"date":"2021-12-15T14:39:18","date_gmt":"2021-12-15T22:39:18","guid":{"rendered":"https:\/\/www.genesys.com\/capabilities\/genesys-cloud-cx-salesforce-%ed%86%b5%ed%95%a9"},"modified":"2025-01-08T16:17:16","modified_gmt":"2025-01-09T00:17:16","slug":"cloud-and-salesforce","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/cloud-and-salesforce","title":{"rendered":"Genesys\uc640 Salesforce \uc778\ud130\uadf8\ub808\uc774\uc158"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1730786934620{padding-top: 9.833rem !important;padding-bottom: 6.333rem !important;background-image: url(https:\/\/www.genesys.com\/media\/navy-blue-curtain-background.svg?id=528440) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1 class=\"text font-swb text-white\" style=\"text-align: center;\">Genesys Cloud\uc640 Salesforce\ub85c<br \/>\n\ucd5c\uc0c1\uc758 \uace0\uac1d \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-white\" href=\"#demo\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">\ube44\uc6a9\uc774 \ub9ce\uc774 \ub4e4\uace0 \ubcf5\uc7a1\ud55c Salesforce \ud1b5\ud569\uc740 \uc774\uc81c \uadf8\ub9cc!<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc62c\uc778\uc6d0 CX \uc194\ub8e8\uc158 \ucd94\uac00<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\">\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX\u2122<\/a> \uc62c\uc778\uc6d0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc744 \uc138\uc77c\uc988\ud3ec\uc2a4 \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\uc5d0 \ud1b5\ud569\ud558\uc2ed\uc2dc\uc624. \ub354 \uac1c\uc778\ud654\ub418\uace0 \uacf5\uac10\ud560 \uc218 \uc788\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \ub300\uaddc\ubaa8\ub85c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc190\uc26c\uc6b4 CRM \ud1b5\ud569<\/h3>\n<p>\uc644\uc804\ud55c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc194\ub8e8\uc158\uc73c\ub85c \ud1b5\ud569\uc758 \ubcf5\uc7a1\uc131\uc744 \uc5c6\uc560\uc2ed\uc2dc\uc624. \uc138\uc77c\uc988\ud3ec\uc2a4 \ud1b5\ud569\uc740 \uc124\uc815, \uad00\ub9ac, \uc720\uc9c0 \ubcf4\uc218\uac00 \uac04\ub2e8\ud558\uba70, \uc0ac\uc6a9\uc790 \uc815\uc758\uc5d0 \uc81c\ud55c\uc774 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\ube44\uc988\ub2c8\uc2a4 \ud504\ub85c\uc138\uc2a4 \uac04\uc18c\ud654<\/h3>\n<p>\ud1b5\ud569 \ub370\uc2a4\ud06c\ud1b1\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud544\uc694\ud55c \ubaa8\ub4e0 \uace0\uac1d \uc0c1\ud669\uc744 \uc81c\uacf5\ud558\uc2ed\uc2dc\uc624. \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uacfc \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc790\ub3d9\ud654\ud558\uc5ec \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0, \ub370\uc774\ud130 \uc815\ud655\uc131\uc744 \uac1c\uc120\ud558\uba70, \ub354 \ub098\uc740 \ube44\uc988\ub2c8\uc2a4 \uacb0\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1730786857921{padding-bottom: 11.111rem !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">Genesys Cloud\uc640 Salesforce\uc758 \uac15\ub825\ud55c \ud1b5\ud569<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-black text-22\">\uc9c1\uad00\uc801 \ud31d\uc5c5 \ud654\uba74<\/h3>\n<p>\uc804\ud654\ud55c \ubc1c\uc2e0\uc790\uc640 \ubc1c\uc2e0 \uc774\uc720\ub97c \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc138\uc77c\uc988\ud3ec\uc2a4\uc758 \ub9de\ucda4\ud615\u00a0<a href=\"https:\/\/help.genesys.cloud\/articles\/training-videos\/#screenPop\">\ud31d\uc5c5 \ud654\uba74<\/a>, \uc5ec\uc815 \ub370\uc774\ud130, \uae30\ud0c0 \uad00\ub828 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc2ed\uc2dc\uc624. \uc774 \uc815\ubcf4\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc9c4\uc815\ud55c \ub9de\ucda4\ud615 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\uc6d0\ud65c\ud55c \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4 \uc804\ud658<\/h3>\n<p>\uace0\uac1d\uc774 \ubc18\ubcf5\ud574\uc11c \uc774\uc57c\uae30\ud558\uc9c0 \uc54a\ub3c4\ub85d \ud558\uc2ed\uc2dc\uc624. \uc138\uc77c\ud3ec\uc2a4 \uae30\ub85d\uc5d0 \uc5f0\uacb0\ub41c \uace0\uac1d\uacfc \uad00\ub828\ub41c \ubaa8\ub4e0 \ub370\uc774\ud130\ub294 \uc774\uc804\ub41c \uc778\ud130\ub799\uc158\uacfc \ud568\uaed8 \uc774\ub3d9\ud558\ubbc0\ub85c \ubcf4\ub2e4 \uc6d0\ud65c\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\uc790\ub3d9 \ud1b5\ud654 \uae30\ub85d<\/h3>\n<p>\ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0 \ub300\ud574 <a href=\"https:\/\/help.genesys.cloud\/articles\/training-videos\/#callLogging\">\uc138\uc77c\uc988\ud3ec\uc2a4 \ud65c\ub3d9<\/a>\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4. \ub0a0\uc9dc, \uc2dc\uac04, \uae30\uac04, \uc0c1\ub2f4\uc0ac \uc774\ub984, \ud1b5\ud654 \uacb0\uacfc, \ucc44\ud305 \ub300\ud654 \ub0b4\uc6a9, \uba54\ubaa8, \uc885\ub8cc \ucf54\ub4dc, \ub179\uc74c\uc744 \ud3ec\ud568\ud55c \ubaa8\ub4e0 \uc911\uc694\ud55c \ub300\ud654 \uc18d\uc131\uc744 \uc790\ub3d9\uc73c\ub85c \uc800\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\uc0c1\ub2f4\uc0ac \uc2a4\ud06c\ub9bd\ud2b8<\/h3>\n<p>\uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud3b8\ub9ac\ud55c \ud1b5\ud654 \uc2a4\ud06c\ub9bd\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \ud45c\uc900\ud654\ub41c \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0, \ubc95\uc801 \uaddc\uc815 \uc900\uc218 \uc9c0\uce68\uc744 \ub530\ub974\uace0, \uace0\uac1d\uc744 \ub354 \uc2e0\uc18d\ud558\uac8c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">WebRTC \uc18c\ud504\ud2b8\ud3f0<\/h3>\n<p>\uc5b4\ub514\uc5d0\uc11c \uc77c\ud558\ub4e0 \ud68c\uc0ac\uc640 \uc5f0\uacb0\ub429\ub2c8\ub2e4. \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ud558\ub294 WebRTC \uc18c\ud504\ud2b8\ud3f0\uacfc \uac04\ub2e8\ud55c \uc778\ud130\ub137 \uc5f0\uacb0, \ud5e4\ub4dc\uc14b\ub9cc \uc788\ub2e4\uba74 \ubc14\ub85c \uc5c5\ubb34\ub97c \uc2dc\uc791\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\ub370\uc774\ud130 \uc791\uc5c5<\/h3>\n<p>\uc140\ud504 \uc11c\ube44\uc2a4 IVR \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ud1b5\ud574 \ub370\uc774\ud130 \uae30\ubc18\uc758 \uc790\ub3d9\ud654\ub97c \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc774 \ubb38\uc758\ud55c \uc0ac\ub840\uc5d0 \ub300\ud55c \ucc98\ub9ac \uc0c1\ud0dc \ubc0f \uc635\uc158 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uc5ec \ud574\ub2f9 \uc0ac\ub840\ub97c \ub2e4\uc2dc \uc5f4\uc5b4\ubcf4\uac70\ub098, \uc5c5\ub370\uc774\ud2b8\ud558\uac70\ub098, \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc774\uad00\ud569\ub2c8\ub2e4<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\uc138\uc77c\uc988\ud3ec\uc2a4 \uc774\uba54\uc77c \ub77c\uc6b0\ud305<\/h3>\n<p>\ubcf4\uace0\ub97c \ud1b5\ud569\ud558\uace0 \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d \uc218\ub9bd\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \ub2e4\ub978 \uc778\ud130\ub799\uc158 \uc720\ud615\uacfc \ub3d9\uc77c\ud55c \ubc29\uc2dd\uc73c\ub85c \uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX\ub97c \ud1b5\ud574 <a href=\"https:\/\/help.genesys.cloud\/articles\/about-routing-salesforce-emails-in-genesys-cloud-for-salesforce\/\">\uc138\uc77c\uc988\ud3ec\uc2a4 \uc774\uba54\uc77c \uc778\ud130\ub799\uc158\uc744 \ub77c\uc6b0\ud305<\/a>\u00a0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">Einstein \ud1b5\ud569<\/h3>\n<p>\uc138\uc77c\uc988\ud3ec\uc2a4 AI\ub97c \ud65c\uc6a9\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uc758 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uace0 \uc138\uc77c\uc988\ud3ec\uc2a4 \uc9c0\uc2dd \ubb38\uc11c\ub97c \uac80\uc0c9\ud558\uae30 \uc704\ud574 \uc138\ubd80\uc801\uc778 \ub300\ud654 \uc815\ubcf4\ub97c Einstein \ubd07\uc5d0 \uc804\uc1a1\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-white vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"text-22 text-black\">\uc74c\uc131 \uc11c\ube44\uc2a4<\/h3>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/voice-services\">\uc81c\ub124\uc2dc\uc2a4 \ud074\ub77c\uc6b0\ub4dc CX \uc74c\uc131<\/a>\u00a0\uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \uc74c\uc131\uc744 \uc138\uc77c\uc988\ud3ec\uc2a4\uc5d0 \ud1b5\ud569\ud569\ub2c8\ub2e4. \uc804\ud654 \ud1b5\uc2e0 \uc11c\ube44\uc2a4\ub97c \uc27d\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \uad6c\ub9e4\ud558\uace0, \ud65c\uc131\ud654\ud558\uace0, \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%7D%5D&#8221; css=&#8221;.vc_custom_1618852231067{margin-top: -125px !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h4 class=\"font-swb h3\">\uace0\uac1d \uacbd\ud5d8 \uadf9\ub300\ud654\ub85c CRM \uc2dc\uc2a4\ud15c \uac1c\uc120<\/h4>\n<p>CRM \uc194\ub8e8\uc158\uacfc CCaaS(\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130) \ubd80\ubb38 \uc5c5\uacc4 \ub9ac\ub354\ub4e4\uc744 \ud55c \uc790\ub9ac\uc5d0 \ubaa8\uc73c\uba74 \ub354\uc6b1 \uc6b0\uc218\ud55c \uace0\uac1d \uc5ec\uc815\uc744 \ub3c4\ubaa8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud48d\ubd80\ud55c \uc634\ub2c8\ucc44\ub110 \uc870\uc9c1, \uc790\uc720\ub85c\uc6b4 \ub370\uc774\ud130 \ud750\ub984\uc5d0 \ub300\ud55c \uac80\uc99d\ub41c \ub178\ub825, \uadf8\ub9ac\uace0 \uc774\uc6a9 \uac00\ub2a5\ud55c \uac00\uc7a5 \uad11\ubc94\uc704\ud558\uace0 \uc2ec\uce35\uc801\uc778 \uc62c\uc778\uc6d0 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uae30\ub2a5 \uc138\ud2b8\ub97c \ud55c\ub370 \uacb0\ud569\ud558\uc2ed\uc2dc\uc624. Genesys Cloud\ub294 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0\uc790 \ud558\ub294 Salesforce \uace0\uac1d\uc744 \uc704\ud55c \ud655\uc2e4\ud55c \uc120\ud0dd\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc0ac\uc804 \uad6c\ucd95\ub41c Genesys Cloud \ud1b5\ud569\uc740 Salesforce\uc758 \ub2e4\uc74c \uc601\uc5ed\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li>Salesforce Service Cloud<\/li>\n<li>Salesforce Lightning Experience<\/li>\n<li>Salesforce Omni-Channel<\/li>\n<li>Salesforce High Velocity Sales<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243;]<div class=\"component featured-box\"><div class=\"image\"><img decoding=\"async\" width=\"372\" height=\"372\" src=\"https:\/\/www.genesys.com\/media\/cloud-and-salesforce-stat-img.png\" alt=\"\"><\/div><div class=\"details shadow-lg  vc_custom_1630363564525 bgc-yellow\"><h2 class=\"font-swb\">32%<\/h2>\n<p class=\"text-22\">\uc758 \uae30\uc5c5\uc740 CX \uc811\uc810 \uc804\ubc18\uc5d0\uc11c \ub370\uc774\ud130 \uad00\uacc4\ub97c \ubd84\uc11d\ud560 \uc218 \uc788\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/p>\n<p>&#8220;2020 Global Customer Experience Benchmarking Report,&#8221; NTT, 2020<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Salesforce \ucf5c\uc13c\ud130 \ud1b5\ud569\uc758 \uc7a5\uc810\uc744 \uacbd\ud5d8\ud574 \ubcf4\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221;][vc_column][vc_column_text]<\/p>\n<p class=\"h5\" style=\"text-align: center;\">\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 CRM \uc2dc\uc2a4\ud15c \ud1b5\ud569\uc740 \ube60\ub974\uace0 \uc26c\uc6cc\uc57c \ud569\ub2c8\ub2e4. Genesys Cloud\ub294 \uc0ac\uc804 \uad6c\ucd95\ub41c \ud1b5\ud569\uc744 \ud1b5\ud574 Salesforce\uc5d0 \uc6d0\ud65c\ud558\uac8c \uc5f0\uacb0\ub429\ub2c8\ub2e4. \ubc14\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \uac15\ub825\ud55c \uae30\ub2a5\uacfc \uad6c\uc131 \uc635\uc158\uc744 \uc81c\uacf5\ud558\ubbc0\ub85c \ud544\uc694\uc5d0 \ub530\ub77c \uc0ac\uc6a9\uc790 \uc9c0\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1618854940659{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-apps text-orange\"><\/i><h3 class=\"h5 text-black\">\uc62c\uc778\uc6d0 \ud50c\ub7ab\ud3fc\uc73c\ub85c CX \ud504\ub85c\uc138\uc2a4 \uac04\uc18c\ud654<\/h3>\n<p>\uc2dc\uc2a4\ud15c \uac04 \uc804\ud658\uc5d0\ub294 \uc2dc\uac04\uacfc \ub178\ub825\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. Genesys Cloud\uc640 \ubc29\ub300\ud55c \uae30\ub2a5 \ud234\ud0b7\uc744 \uce5c\uc219\ud55c Salesforce \uc778\ud130\ud398\uc774\uc2a4\uc5d0 \uc0bd\uc785\ud558\uba74, \uc9c1\uc6d0\uc758 \uc5c5\ubb34 \ud658\uacbd\uc774 \uac04\uc18c\ud654\ub418\uace0 \ubcf4\ub2e4 \uc885\ud569\uc801\uc778 \uace0\uac1d \uc5ec\uc815\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub0b4\uc7a5\ub41c WEM(\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac)\ub97c \ud1b5\ud574 \ucd5c\uace0\uc758 \uc9c1\uc6d0\uc744 \uc720\uce58\ud558\uace0 \uc720\uc9c0\ud558\ub294 \uae30\uc5c5 \ubb38\ud654\ub97c \ub9cc\ub4dc\uc2ed\uc2dc\uc624. \ub610\ud55c \uc790\ub3d9\ud654\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0, \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \uc778\uacf5 \uc9c0\ub2a5(AI), \ud0c0\uc0ac \ud1b5\ud569\uc73c\ub85c \uc791\uc5c5\uc744 \ubcf4\ub2e4 \uc27d\uac8c \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-journey text-orange\"><\/i><h3 class=\"h5 text-black\">\uc801\ud569\ud55c \ub3c4\uad6c\ub97c \uac16\ucd98 \uc801\ud569\ud55c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ub77c\uc6b0\ud305<\/h3>\n<p>Salesforce \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uacfc\uc758 \uc778\ud130\ub799\uc158\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ucd5c\uc0c1\uc758 \ub9ac\uc18c\uc2a4\ub85c \ub77c\uc6b0\ud305\ud569\ub2c8\ub2e4. Genesys Cloud\uc758 \uae30\ub2a5\uc740 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud558\uace0, \ubcf4\ub2e4 \ub2a5\ub3d9\uc801\uc774\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uac04\ub2e8\ud55c \ud1b5\ud569\uc73c\ub85c Salesforce \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\uc5d0 Genesys Cloud \uc0c1\ub2f4\uc0ac\uc758 \uacbd\ud5d8\uc774 \uc9c1\uc811 \uc5f0\uacb0\ub429\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \ud1b5\ud569 \ub85c\uadf8\uc778(SSO), \ud604\uc7ac \uc0c1\ud0dc, \uc778\ud130\ub799\uc158 \uc81c\uc5b4, \ud074\ub9ad \ud22c \ub2e4\uc774\uc5bc, \ud31d\uc5c5 \ud654\uba74, \ub179\uc74c, \uc885\ub8cc \ucf54\ub4dc, \uace0\uac1d \uc5ec\uc815 \ub370\uc774\ud130, \uba54\ubaa8, \ub300\uae30\uc5f4 \ud1b5\uacc4, \uc0c1\ub2f4\uc0ac \uc2a4\ud06c\ub9bd\ud2b8, \uc791\uc5c5 \uc77c\uc815 \ubcf4\uae30 \ub4f1\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-architecture text-orange\"><\/i><h3 class=\"h5 text-black\">\uc77c\uc0c1\uc801\uc778 \uc791\uc5c5 \ubc0f \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc790\ub3d9\ud654<\/h3>\n<p>\uc0ac\uc804 \uad6c\ucd95\ub41c \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0 \ub370\uc774\ud130\uc758 \uc815\ud655\ub3c4\ub97c \uac1c\uc120\ud558\uac8c \ub429\ub2c8\ub2e4. \ubb3c\ub860, \uc9c1\uc811 \uad6c\ucd95\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. Genesys\uc758 \ud074\ub77c\uc774\uc5b8\ud2b8 \ud655\uc7a5 \ud3ec\uc778\ud2b8\ub294 Salesforce Lightning Message Framework, Service Console Events\uc640 \uac19\uc740 \ub3c4\uad6c\uc640 \uc5f0\uacb0\ub418\uc5b4 \uc790\ub3d9\ud654\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4 \uc9c1\uc6d0\uc774 Salesforce \ud559\uc2b5 \ubaa8\ub4c8\uc5d0 \uc788\uc744 \ub54c \uc0c1\ub2f4\uc0ac\uc758 \uc0c1\ud0dc\ub97c \ub3d9\uae30\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ub294 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uace0 Salesforce \uc9c0\uc2dd \ubb38\uc11c\ub97c \uac80\uc0c9\ud558\uae30 \uc704\ud574 \uc138\ubd80\uc801\uc778 \ub300\ud654 \uc815\ubcf4\ub97c Einstein \ubd07\uc5d0 \uc804\uc1a1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Salesforce \uac1c\ubc1c\uc790\ub294 SDK\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc0ac\uc6a9\uc790 \uc815\uc758 \uc791\uc5c5\uc744 \ub354 \ucd94\uac00\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-chat-male text-orange\"><\/i><h3 class=\"h5 text-black\">\ubcf4\ub2e4 \uc801\uadf9\uc801\uc778 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc81c\uacf5<\/h3>\n<p>\uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc774\ub294 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \uc608\uce21\ud558\uace0 \uc7a0\uc7ac\uc801 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\uae30 \uc804\uc5d0 \ubbf8\ub9ac \uc54c\ub9ac\uace0 \ud574\uacb0\ucc45\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc788\uc2b5\ub2c8\ub2e4. Campaign Management \ud1b5\ud569 \uae30\ub2a5\uc744 \ud1b5\ud574 Salesforce\uc5d0\uc11c Genesys Cloud \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucea0\ud398\uc778\uc744 \uc0dd\uc131 \ubc0f \uad00\ub9ac\ud558\uace0 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\ubca4\ud2b8 \uae30\ubc18 \ubb38\uc790 \uba54\uc2dc\uc9c0, \uc774\uba54\uc77c, \uc544\uc6c3\ubc14\uc6b4\ub4dc IVR, \uc608\uce21, \ubbf8\ub9ac \ubcf4\uae30, \uc218\ub3d9 \ub2e4\uc774\uc5bc\ub9c1\uc744 \ud1b5\ud574 \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uccd0 \uace0\uac1d\uc744 \uc801\uadf9\uc801\uc73c\ub85c \ucc38\uc5ec\uc2dc\ud0a4\uc2ed\uc2dc\uc624. \uc2a4\ud06c\ub9bd\ud2b8\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc0c1\ub2f4\uc0ac \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \ud45c\uc900\ud654\ud558\uace0, \uacb0\uacfc\ub97c Salesforce \uc0ac\ub840\ub098 \uc5f0\ub77d\ucc98 \uae30\ub85d \ud65c\ub3d9 \ub85c\uadf8\uc5d0 \uc790\ub3d9\uc73c\ub85c \uae30\ub85d\ud569\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 horizontal\" href=\"https:\/\/www.genesys.com\/customer-stories\/western-governors-university\" target=\"\" rel=\"\"><div class=\"logo p-0\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/logo-wgu-2021-1.svg\" class=\"logo shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded shadow-lg vc_custom_1624986100644 bgc-light-blue \"><blockquote class=\"ko-kr\"><p>Salesforce \ud1b5\ud569 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud568\uc73c\ub85c\uc368 \uc9c1\uc6d0\ub4e4\uc740 \ud654\uba74\uc744 \uc804\ud658\ud560 \ud544\uc694 \uc5c6\uc774 \ubaa8\ub4e0 \uc804\ud654 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc81c\uc5b4\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. Genesys Cloud\uc640 Salesforce\ub294 \ubaa8\ub450 \ub6f0\uc5b4\ub09c \uc720\uc5f0\uc131\uc744 \uac00\uc9c0\uace0 \uc788\uc73c\uba70, \ud2b9\ud788 Genesys API\ub294 \uac1c\ubc29\ud615 API\uc774\uba70 \ubb38\uc11c\uac00 \uc798 \uc815\ub9ac\ub418\uc5b4 \uc788\uae30 \ub54c\ubb38\uc5d0 \ub9ce\uc740 \uc791\uc5c5\uc744 \uc5b4\ub835\uc9c0 \uc54a\uac8c \uc218\ud589\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ub450 \uc2dc\uc2a4\ud15c \uac04\uc5d0 \ub9e4\uc6b0 \uc720\uc5f0\ud55c \ud658\uacbd\uc744 \uad6c\ucd95\ud558\uc600\uc2b5\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Adam Davis, \uc6b4\uc601 \ub2f4\ub2f9 \ubd80\uc0ac\uc7a5, Western Governors University<\/p><div class=\"btn btn-secondary\">\uace0\uac1d \uc0ac\ub840 \ud655\uc778\ud558\uae30<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">Salesforce\uacfc \ud1b5\ud569\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \uc5c5\uadf8\ub808\uc774\ub4dc\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-sm-offset-2&#8243;]<a class=\"component card w-100 bgc-navy vertical text-center logo   \" href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"\" rel=\"\" ><div class=\"card-body\"><div class=\"card-body\">\n<h3 style=\"text-align: center;\">Genesys Cloud<\/h3>\n<h4 class=\"h5\" style=\"text-align: center;\">\uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud544\uc694\ud55c \ubaa8\ub4e0 \ub3c4\uad6c\uc640 \uc815\ubcf4\ub97c \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0 \ud1b5\ud569<\/h4>\n<p style=\"text-align: center;\">Genesys Cloud \ud50c\ub7ab\ud3fc\uc744 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc704\ud55c \ub2e8\uc77c \ub77c\uc6b0\ud305 \uc5d4\uc9c4\uc73c\ub85c \uc120\ud0dd\ud558\uc5ec, \uc62c\uc778\uc6d0 \uc194\ub8e8\uc158\uc758 \uad11\ubc94\uc704\ud55c \uae30\ub2a5\uc744 \ub9d8\uaecf \ud65c\uc6a9\ud574 \ubcf4\uc2ed\uc2dc\uc624. \uc9c1\uad00\uc801\uc778 \ub4dc\ub798\uadf8 \uc564 \ub4dc\ub86d \ud3b8\uc9d1\uae30\ub85c \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc27d\uac8c \uc124\uacc4 \ubc0f \uc791\uc131\ud558\uace0,\uc790\ub3d9\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ud558\ub294 Genesys AI \uae30\uc220\uacfc \ud0c0\uc0ac AI \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uc2ed\uc2dc\uc624. Genesys Cloud\uc640 Salesforce\ub97c \ub2e8\uc77c \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\uc5d0 \uacb0\ud569\ud558\uc5ec \uace0\uac1d\uc774 \ub9cc\uc871\ud558\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \uc0c1\ub2f4\uc0ac\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-center\"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section g_section_text=&#8221;white&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1730787322482{padding-top: 8rem !important;padding-bottom: 8rem !important;background-image: url(https:\/\/www.genesys.com\/media\/navy-blue-curtain-background.svg?id=528440) !important;}&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"text-white h3\" style=\"text-align: center;\">Genesys \uc194\ub8e8\uc158\uc73c\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list row gutter-small mx-auto\"><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\"><div class=\"col col-9\"><p class=\"text-22\">AI \ubc0f \uc790\ub3d9\ud654<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-studio\"><div class=\"col col-9\"><p class=\"text-22\">Genesys Cloud AI \uc2a4\ud29c\ub514\uc624<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents\"><div class=\"col col-9\"><p class=\"text-22\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/copilots\"><div class=\"col col-9\"><p class=\"text-22\">\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff (Agent Copilot)<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/work-automation-and-task-routing\"><div class=\"col col-9\"><p class=\"text-22\">\uc5c5\ubb34 \uc790\ub3d9\ud654<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\"><div class=\"col col-9\"><p class=\"text-22\">\uc608\uce21 \uae30\ubc18 \uc6f9 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automated-routing\"><div class=\"col col-9\"><p class=\"text-22\">\uc608\uce21 \ub77c\uc6b0\ud305<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/speech-and-text-analytics\"><div class=\"col col-9\"><p class=\"text-22\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d<\/p><\/div><\/a><\/div><div class=\"wpb_column col-6 col-lg-3\"><a class=\"row quick-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/knowledge-management\"><div class=\"col col-9\"><p class=\"text-22\">\uc9c0\uc2dd \uad00\ub9ac \ub3c4\uad6c<\/p><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-white\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\ub370\uc774\ud130 \uae30\ubc18 \uace0\uac1d \uc9c0\uc6d0\uc744 \ud55c \ucc28\uc6d0 \ub192\uc774\ub294 \ubc29\ubc95<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"https:\/\/www.genesys.com\/ko-kr\/webinars\/cxcloud\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"825\" height=\"530\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/Salesforce-webnar-speaker-ko-825x530-px.png\" alt=\"Salesforce webnar speaker - ko-825x530-px\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">Genesys Cloud\uc640 Salesforce\uc758 CX Cloud \uc6e8\ube44\ub098<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc6e8\ube44\ub098 \uc2dc\uccad\ud558\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"https:\/\/www.genesys.com\/blog\/post\/contact-center-and-crm-systems-two-great-technologies-that-work-well-together\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"560\" height=\"374\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/CRM-system-e1521812938686.jpg\" alt=\"CRM-system-e1521812938686\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">\ucee8\ud0dd\uc13c\ud130\uc640 CRM \uc2dc\uc2a4\ud15c: \ud568\uaed8 \uc798 \uc791\ub3d9\ud558\ub294 \ub450 \uac00\uc9c0 \ub6f0\uc5b4\ub09c \uae30\uc220<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\ube14\ub85c\uadf8 \uc77d\uc5b4\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"https:\/\/www.genesys.com\/blog\/post\/how-to-integrate-genesys-predictive-engagement-with-salesforce-using-architect-workflows\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"5105\" height=\"3403\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/GettyImages-1163450052PE-scaled-e1594829197167.jpg\" alt=\"predictive engagement\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">Architect \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub85c Genesys Predictive Engagement\ub97c Salesforce\uc640 \ud1b5\ud569\ud558\ub294 \ubc29\ubc95<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/4&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail   \" href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/0be859e5-1774-48fa-ac5f-1c9f142013f8\" target=\"_blank\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"270\" height=\"160\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/resource-thumb-cloud-and-salesforce-integration.jpg\" alt=\"resource-thumb-cloud-and-salesforce-integration\" ><\/div><div class=\"card-body\"><h3 class=\"text-18 font-weight-bold\">Salesforce \ud1b5\ud569\uc744 \uc704\ud55c Genesys Cloud<\/h3>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\ud1b5\ud569\ud558\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section footer_form=&#8221;footer-form&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2 class=\"h4\">Genesys\ub294 \uadc0\uc0ac\uc758 CRM\uc744 \uc5b4\ub5bb\uac8c \uc804\ud658\uc2dc\ud0ac\uae4c\uc694?<\/h2>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud544\uc694\ud55c \ubaa8\ub4e0 \ub3c4\uad6c\uc640 \uc815\ubcf4\ub97c \ud55c\uacf3\uc5d0\uc11c \uc81c\uacf5\ud569\ub2c8\ub2e4. Salesforce\uc5d0\uc11c \uace0\uac1d\uacfc\uc758 \uc778\ud130\ub799\uc158 \uc911\uc5d0 \ub2e4\ub978 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc73c\ub85c \uc804\ud658\ud558\ub294 \ubc88\uac70\ub85c\uc6c0\uc744 \uc5c6\uc560, \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac\uac00 \uacaa\ub294 \ubd88\ud3b8\uc774 \uc0ac\ub77c\uc9d1\ub2c8\ub2e4.<\/p>\n<p>Genesys Cloud\ub294 Salesforce\ub294 \ubb3c\ub860, \ub2e4\ub978 \uc8fc\uc694 CRM \ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uacf5\uae09\uc790\uc640\ub3c4 \uac04\ub2e8\ud558\uac8c \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d \uc0c1\ud669\uc5d0 \uc27d\uac8c \uc811\uadfc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/412557\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/412557\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"480272\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" 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value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select 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