{"id":365291,"date":"2021-05-17T02:59:49","date_gmt":"2021-05-17T09:59:49","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=365291"},"modified":"2025-02-04T17:23:44","modified_gmt":"2025-02-05T01:23:44","slug":"predictive-web-engagement","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement","title":{"rendered":"\uc608\uce21 \uae30\ubc18 \uc6f9 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column v_align=&#8221;flexend&#8221; width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"font-size: 52px;\">AI \uae30\ubc18 \uc608\uce21 \uae30\ubc18<br \/>\n\uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub85c<br \/>\nCX\ub97c \uac1c\uc778\ud654 \ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#requestdemo\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><\/div>[\/vc_column][vc_column v_align=&#8221;flexstart&#8221; width=&#8221;1\/2&#8243;][vc_video link=&#8221;https:\/\/www.youtube.com\/embed\/2HE_ya7ca3s?si=Gs0vV8FJ5tVY2URY&amp;start=4&#8243; el_width=&#8221;80&#8243; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-content\" data-swidth=\"stretch\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><div class=\"content-container\"><div class=\"section-item format-content-d has-title\" ><div class=\"text-col\"><h3>\uc2e4\uc2dc\uac04 \ud589\ub3d9 \ub370\uc774\ud130 \uae30\ubc18 \uace0\uac1d \uc778\ud130\ub799\uc158<\/h3><p>\uc6f9 \uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38\ud55c \uace0\uac1d\uc740 \ud3b8\ub9ac\ud558\uace0 \uc2a4\ud2b8\ub808\uc2a4 \uc5c6\ub294 \uacbd\ud5d8\uc744 \uc6d0\ud569\ub2c8\ub2e4. \uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/genesys-ai\">\uc778\uacf5 \uc9c0\ub2a5<\/a>(AI)\uacfc \uba38\uc2e0 \ub7ec\ub2dd\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc774\ub97c \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \ud559\uc2b5\ud558\uc5ec \uc120\ud638\ub3c4\ub97c \uae30\uc900\uc73c\ub85c \uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uc6f9\uc0ac\uc774\ud2b8 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc628\ub77c\uc778 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \ub9c8\ucf00\ud305, \uc601\uc5c5, \uc11c\ube44\uc2a4 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc790\ub3d9\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc801\ud569\ud55c \uc21c\uac04\uc5d0 \uc801\ud569\ud55c \ucc44\ub110\uc5d0\uc11c \ubd07 \ub610\ub294 \uc0c1\ub2f4\uc0ac\uc640 \ud568\uaed8 \uace0\uac1d\uc758 \uace0\uc720\ud55c \uc694\uad6c \uc0ac\ud56d\uc744 \ubc14\ud0d5\uc73c\ub85c \uc778\ud130\ub799\uc158\ud558\uc138\uc694. \uc2e4\uc2dc\uac04 \ubc0f \uacfc\uac70 \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uace0 \uba54\uc2dc\uc9c0\ub97c \uac1c\uc778 \ub9de\ucda4\ud654\ud558\uc138\uc694.<\/p>\n<\/div><\/div>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-b\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>AI \uae30\ubc18 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \ub514\uc9c0\ud138 \uacbd\ud5d8 \uadf9\ub300\ud654<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uc9c0\ub2a5\ud615 \uc790\ub3d9\ud654\ub97c \ud1b5\ud55c \uace0\uac1d \uae30\ub300\uce58 \ucda9\uc871<\/h4><p>AI \uae30\ubc18 \uc6f9\uc0ac\uc774\ud2b8 \uac1c\uc778 \ub9de\ucda4\ud654\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \uc874\uc911\ubc1b\ub294 \ub290\ub08c\uc744 \uc81c\uacf5\ud558\uc138\uc694. \uc9c1\uc6d0\ub4e4\uc774 \uc6b0\uc120\uc21c\uc704\uac00 \ub192\uc740 \uc778\ud130\ub799\uc158\uc5d0 \uc9d1\uc911\ud558\uc5ec \uad6c\ub9e4 \uc804\ud658\uc728\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uc774 \ub3c4\uc6c0\uc744 \uac00\uc7a5 \ud544\uc694\ub85c \ud560 \ub54c\uc5d0 \ub9de\ucdb0 \uace0\uac1d\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec \uc774\ud0c8\ub960\uc744 \ub0ae\ucd9c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">AI\uc640 \ud734\uba3c \ud130\uce58\ub97c \uacb0\ud569\ud558\uc5ec \uac1c\uc778 \ub9de\ucda4\ud615 \ucf58\ud150\uce20 \uc81c\uacf5<\/h4><p>\uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc0ac\uc6a9\uc790 \ud658\uacbd\uc744 \uac1c\uc120\ud558\uc138\uc694 \uc778\ud130\ub799\uc158\uc744 \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uac00\uc7a5 \uc801\uc808\ud55c \uc2dc\uc810\uc5d0 \uc804\ub2ec\ud558\uc5ec \uc0ac\uc6a9\uc790\uc758 \ubd88\ud3b8\uc744 \ubc29\uc9c0\ud558\uace0 \uacbd\ud5d8\uc744 \uac1c\uc778 \ub9de\ucda4\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uba38\uc2e0 \ub7ec\ub2dd\uc744 \ud1b5\ud574 \uc0c1\uc138\ud55c \ubca0\uc2a4\ud2b8 \ud504\ub809\ud2f0\uc2a4 \uad6c\ucd95<\/h4><p>\ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc2dc\uac04\uc774 \uac08\uc218\ub85d \uac1c\uc120\ub418\ub294 \uc758\uc0ac \uacb0\uc815 \ubaa8\ub378\uc744 \uad6c\ucd95\ud558\uc138\uc694. \uc0c8\ub85c\uc6b4 \uc0ac\ud56d\uc744 \ud559\uc2b5\ud558\uace0 \uace0\uac1d\uc758 \ubcc0\ud654\ud558\ub294 \ud589\ub3d9\uc744 \ucda9\uc871\ud558\ub3c4\ub85d \uc801\uc751 \ubc0f \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc744 \uc138\ubd84\ud654\ud558\uc5ec \uc120\ud638\ub3c4\ub97c \uae30\uc900\uc73c\ub85c \ub2e4\uc591\ud55c \ud589\ub3d9\uc744 \uc720\ub3c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-desc\" data-swidth=\"stretch\" data-column=\"grid-1x1\" data-format=\"grid-d\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>\uace0\uac1d\uc774 \uae30\ub300\ud558\ub294 \uc9c0\ub2a5\uc801\uc774\uace0 \uc989\uac01\uc801\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h3><p>Genesys \uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub294 AI\uc640 \uba38\uc2e0 \ub7ec\ub2dd\uc744 \uc0ac\uc6a9\ud558\uc5ec \uac1c\uc778 \ub9de\ucda4\ud615 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<br \/>\n\uc6f9\uc0ac\uc774\ud2b8 \uac1c\uc778\ud654 \uc804\ub7b5\uc5d0 \uad00\ud574 \uc2e4\uc2dc\uac04 \ubc0f \uacfc\uac70 \ub370\uc774\ud130\ub97c \ubc14\ud0d5\uc73c\ub85c \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-square\"><img decoding=\"async\" width=\"47\" height=\"47\" src=\"https:\/\/www.genesys.com\/media\/journey.svg\"  alt=\"Customer journey\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uace0\uac1d \uc5ec\uc815 \uc548\ub0b4<\/h4><p>Genesys\uc758 \uc608\uce21 \uae30\ubc18 \ubd84\uc11d \ub3c4\uad6c\ub294 \uc791\uc740 \ucf54\ub4dc \ub610\ub294 &#8220;Snippet&#8221;\uc744 \ud310\ub9e4 \uc0ac\uc774\ud2b8\uc5d0 \ucd94\uac00\ud569\ub2c8\ub2e4. \uc774\ub85c\uc368 \uac01 \uac1c\ubcc4 \ubc29\ubb38\uc790\uc758 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/customer-journey-management\">\ub9e5\ub77d\uc5d0 \ub9de\ub294 \uc5ec\uc815<\/a>\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uad6c\ub9e4 \uc5ec\uc815\uc744 \uc644\ub8cc\ud558\ub294 \ub370 \ud544\uc694\ud55c \uac1c\uc778 \ub9de\ucda4\ud615 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-tall\"><img decoding=\"async\" width=\"1000\" height=\"1010\" src=\"https:\/\/www.genesys.com\/media\/2c768439-chat-female.png\"  alt=\"Chat female\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\ucd5c\uc801\uc758 \uc21c\uac04\uc744 \ud30c\uc545\ud558\uc5ec \uc778\ud130\ub799\uc158 \uc81c\uacf5<\/h4><p>\uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ud1b5\ud574 \ubc29\ubb38\uc790\uc640 \uad6c\ub9e4\uc790\ub97c \uad6c\ubd84\ud558\uc5ec \uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694. \ud574\ub2f9 \uc2dc\uc810\uc5d0 \ucd5c\ub300\ud55c\uc758 \uc601\ud5a5\uc744 \ubbf8\uce60 \uad00\ub828\uc131 \uc788\ub294 \ucf58\ud150\uce20\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud6a8\uacfc\uc801\uc778 \uc6f9 \uacbd\ud5d8 \ub9de\ucda4\ud654\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\">\uace0\uac1d \uacbd\ud5d8 \ubc0f \uad6c\ub9e4 \uc804\ud658\uc728\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/a><\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"44\" src=\"https:\/\/www.genesys.com\/media\/checkmark.svg\"  alt=\"Increasing customer satisfaction\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uc801\ud569\ud55c \ub9ac\uc18c\uc2a4\ub97c \ud1b5\ud55c \uc9c0\uc6d0 \uc81c\uacf5<\/h4><p>\uc778\ud130\ub799\uc158 \uc2dc\ub9c8\ub2e4 \uace0\uac1d\uc774 \uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \ubc1b\ub294\ub2e4\uace0 \ub290\ub084 \uc218 \uc788\ub3c4\ub85d \ud558\uc138\uc694. \ubc29\ubb38\uc790\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \uae30\uc900\uc73c\ub85c, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/chatbots\">\ubd07<\/a>\uc744 \uc774\uc6a9\ud574 Q&amp;A \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud639\uc740 \ud734\uba3c \ud130\uce58\ub97c \uc81c\uacf5\ud574\uc57c \ud560 \uacbd\uc6b0 \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc0ac\ub97c \ud65c\uc6a9\ud569\ub2c8\ub2e4. \uacbd\ube44\ub97c \uc808\uac10\ud558\uace0 \uae0d\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"97\" height=\"87\" src=\"https:\/\/www.genesys.com\/media\/Predictive-Routing-icon.svg\"  alt=\"Predictive routing icon\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uace0\uac1d\uacfc \uac00\uc7a5 \ud6a8\uacfc\uc801\uc778 \ubc29\uc2dd\uc73c\ub85c \uc778\ud130\ub799\uc158<\/h4><p><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/live-chat-software\">\uc2e4\uc2dc\uac04 \ucc44\ud305<\/a>\uc5d0\uc11c \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0\uc5d0 \uc774\ub974\ub294 \uc5f0\ub77d \uc218\ub2e8\uc740, \uace0\uac1d \uacbd\ud5d8\uc744 \uc99d\uc9c4\uc2dc\ud0a4\uac70\ub098 \ub2e8\uc808\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uacfc \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \uc5f0\uacb0\ud558\uc138\uc694. \uadf8\ub9ac\uace0 \ubc1c\uc804\ud558\ub294 \uae30\uc220 \ubc0f \uc0c1\ud669\uc5d0 \ub300\ud55c \ucd5c\uc2e0 \ud2b8\ub80c\ub4dc\ub97c \ud30c\uc545\ud558\uc138\uc694. \uae0d\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc81c\uacf5\ud560 \uae30\ubc18\uc744 \ub9c8\ub828\ud560 \uc218 \uc788\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title\" data-swidth=\"stretch\" data-padding=\"no-top\" data-column=\"grid-2x2\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>\uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \uc704\ud55c \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uacfc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\ud558\uc138\uc694.<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uc6f9 \ubaa8\ub2c8\ud130\ub9c1 \ubc0f \ud1b5\uacc4 \uae30\ub2a5\uc744 \ud1b5\ud55c \uc0c1\uc138 \ub0b4\uc6a9 \ud30c\uc545<\/h4><p>\uace0\uac1d\uc774 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ud0d0\uc0c9\ud558\ub294 \ub3d9\uc548 \uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d\uc744 \uc9c0\uc6d0\ud558\uc138\uc694. \uc0ac\uc6a9\uc790 \ud589\ub3d9\uc744 \uc778\uc2dd\ud558\uace0 \ucc3d\ucd9c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uad6c\ub9e4\uc790\uc758 \uc815\ubcf4\ub97c \ud30c\uc545\ud569\ub2c8\ub2e4. \ud328\ud134\uc744 \ubc1c\uacac\ud558\uace0 \ud30c\uc545\ud55c \ub0b4\uc6a9\uc744 \ubc14\ud0d5\uc73c\ub85c \uad8c\uc7a5 \uc0ac\ud56d\uc744 \uc81c\uc548\ud558\uc5ec \ud5a5\ud6c4 \uc778\ud130\ub799\uc158\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uc801\uc751\ud615 \ub3c4\uad6c \ubc0f \uae30\uc220\uc744 \ud1b5\ud55c \uc9c0\uc18d\uc801\uc778 \uac1c\uc120<\/h4><p>\uace0\uac1d\uc774 \uc6d0\ud558\ub294 \ubc14\ub97c \uc608\uce21\ud560 \uc218 \uc788\ub3c4\ub85d \uc774\ub4e4\uc758 \ud589\ub3d9\uc744 \ucd94\uc801 \ubc0f \ud30c\uc545\ud569\ub2c8\ub2e4. \uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d\uc774 \uac00\uc7a5 \ud544\uc694\ub85c \ud560 \ub54c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\uac00 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ud0d0\uc0c9\ud558\ub294 \ubc29\uc2dd\uc744 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uba74\uc11c \uc804\ub7b5\uc744 \uac1c\uc120\ud558\uc138\uc694.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uc2dc\uc2a4\ud15c \uac04\uc18c\ud654 \ubc0f \ube44\uc6a9 \uc808\uac10<\/h4><p>\ucf58\ud150\uce20 \uad00\ub9ac \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud55c \uc608\uce21 \uae30\ubc18 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \uac15\ub825\ud55c \uc9c0\uc2dd \uae30\ubc18\uc744 \uad6c\ucd95\ud558\uc138\uc694. \uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38\ud558\uace0 \uc788\ub294 \uace0\uac1d\uc744 \uc77c\ubc18\uc801\uc778 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub294 \ud398\uc774\uc9c0\ub85c \uc720\ub3c4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucf58\ud150\uce20\ub97c \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d\uc744 \uc9c0\uc6d0\ud558\uace0 \uc6f9\uc0ac\uc774\ud2b8 \ud504\ub85c\uc138\uc2a4 \ubc0f \uace0\uac1d \uc5ec\uc815\uc744 \ucd5c\uc801\ud654\ud558\uc138\uc694.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\ucd5c\uc801\uc758 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc29\uc2dd \uc0ac\uc6a9<\/h4><p><span style=\"font-weight: 300;\">\ubd07 \ubc0f \uc74c\uc131 \uc9c0\uc6d0\uc744 \ud1b5\ud574 \ucd5c\uc0c1\uc758 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694. \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \ud1b5\ud574 \uace0\uac1d\uacfc \uc5f0\uacb0\ud558\uc138\uc694. \uace0\uac1d\uc774 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software\">\ud1b5\ud654<\/a>, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/live-chat-software\">\ucc44\ud305<\/a>, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/email-contact-center\">\uc774\uba54\uc77c<\/a>, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/sms-messaging\">\ubb38\uc790<\/a> \ub610\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/social-media-customer-service\">\uc18c\uc15c \ub124\ud2b8\uc6cc\ud06c<\/a> \uc911 \uc5b4\ub5a4 \ucc44\ub110\uc744 \uc120\ud0dd\ud558\ub4e0\uc9c0 \uad00\uacc4\uc5c6\uc774, \uae30\uc5c5\uc740 \ub9e5\ub77d\uc744 \uc720\uc9c0\ud558\uba74\uc11c \uc0c1\ub2f4\uc744 \uc774\uc5b4\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-4x4\" data-format=\"grid-c\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>\ub9ac\uc18c\uc2a4<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"440\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/Journey-Mapping-RC-Max-Quality.jpg\"  alt=\"\uace0\uac1d \uc5ec\uc815 \ucd5c\uc801\ud654 - \uac00\uc7a5 \uc911\uc694\ud55c \uc21c\uac04\uc744 \ud30c\uc545\ud558\uc138\uc694\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uace0\uac1d \uc5ec\uc815 \ucd5c\uc801\ud654 - \uac00\uc7a5 \uc911\uc694\ud55c \uc21c\uac04\uc744 \ud30c\uc545\ud558\uc138\uc694<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/journey-mapping-and-the-role-of-predictive-engagement\" target=\"\" rel=\"\">eBook \uc77d\uc5b4\ubcf4\uae30<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"440\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/Web-ART-thumnails-Improve-your-CX-with-7-AI-powered-capabilities-Resource-Center.jpg\"  alt=\"Web art thumnails improve your cx with 7 ai powered capabilities resource center\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">7\uac00\uc9c0 AI \uae30\ub2a5\uc744 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uc138\uc694<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/improve-your-cx-with-7-ai-powered-capabilities\" target=\"_blank\" rel=\"\">\uc790\uc138\ud55c \ub0b4\uc6a9 \ud655\uc778\ud558\uae30<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"440\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/AI-Powered-CC.png\"  alt=\"ai-powered-contact-center\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">AI \uae30\ubc18 \ucee8\ud0dd\uc13c\ud130<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/ai-%ea%b8%b0%eb%b0%98-%ec%bb%a8%ed%83%9d%ec%84%bc%ed%84%b0\" target=\"_blank\" rel=\"\">eBook \uc77d\uc5b4\ubcf4\uae30<\/a><\/div><\/div><\/div><div class=\"grid-box grid-item has-title has-cta has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"440\" height=\"240\" src=\"https:\/\/www.genesys.com\/media\/predictive-engagement.png\"  alt=\"\uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub85c \uad6c\ub9e4 \uc804\ud658\uc728\uc744 \ub192\uc774\ub294 \ubc29\ubc95<\/h4><div class=\"box-cta cta-btn\"><a role=\"button\" class=\"arrow arrow-primary\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/drive-more-sales-through-website\" target=\"_blank\" rel=\"\">\ubcf4\uace0\uc11c \ud655\uc778\ud558\uae30<\/a><\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row el_id=&#8221;requestdemo&#8221;][vc_column]<div class=\"section-form format-form-a formtype-clearbit has-title\" data-swidth=\"stretch\" data-cards=\"\" data-modalbg=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>\uace0\uac1d\uc774 \uc6d0\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \uace0\uac1d\uc744 \uc9c0\uc6d0\ud558\uc138\uc694<\/h3><p>\uc608\uce21 \uae30\ubc18 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub294 \uc6f9\uc0ac\uc774\ud2b8\ub97c \uac15\ub825\ud55c \uc601\uc5c5 \ub3c4\uad6c\ub85c \ub9cc\ub4e4\uace0 \uace0\uac1d \uacbd\ud5d8 \ubc0f \uad6c\ub9e4 \uc804\ud658\uc728 \ud5a5\uc0c1\uc744 \ub3d5\uc2b5\ub2c8\ub2e4. \uc9c0\uae08 \ub370\ubaa8\ub97c \uc694\uccad\ud558\uc5ec \uc6f9\uc0ac\uc774\ud2b8 \uac1c\uc778\ud654\ub97c \ud1b5\ud574 \ud601\uc2e0\ud558\ub294 \ubc29\ubc95\uc744 \ud655\uc778\ud574 \ubcf4\uc138\uc694!<\/p>\n<\/div><div class=\"form-col\"><div class=\"eloq_form elq-container gmkto_form_type_clearbit gmkto_format_grid\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\"#modalthankyoucontent\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/365291\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/365291\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"365291\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" 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