{"id":357953,"date":"2020-12-17T22:48:04","date_gmt":"2020-12-18T06:48:04","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=357953"},"modified":"2024-12-10T22:17:49","modified_gmt":"2024-12-11T06:17:49","slug":"speech-and-text-analytics","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/speech-and-text-analytics","title":{"rendered":"\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column]<div class=\"section-header   format-header-a has-title has-sub_title has-cta has-image has-bgcolor\" data-swidth=\"stretch\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h1>\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc73c\ub85c<br \/>\n\uac15\ud654\ub41c \uace0\uac1d \uc778\uc0ac\uc774\ud2b8<\/h1><p>\uace0\uac1d\uacfc\uc758 \ub300\ud654\ub294 \ube0c\ub79c\ub4dc\uc640 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ub300\ud55c \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ub2f4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p><div class=\"content-container\"><\/div><div class=\"cta-btn \"><a href=\"#requestdemo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad<\/a><\/div><\/div><div class=\"media-col image-wide\"><img decoding=\"async\" width=\"663\" height=\"320\" style=\"\" src=\"https:\/\/www.genesys.com\/media\/hero-img-speech-text-analytics.png\" alt=\"Hero img speech text analytics\" \/><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-content\" data-swidth=\"stretch\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><div class=\"content-container\"><div class=\"section-item format-content-a1 has-title has-image\" ><div class=\"text-col\"><h2>\ub300\ud654\ud615 \ubd84\uc11d\uc744 \ud65c\uc6a9\ud558\uc5ec \ub370\uc774\ud130 \uae30\ubc18\uc758 \uacb0\uc815\uc744 \ub0b4\ub9ac\uc138\uc694<\/h2><p>\uae30\uc5c5\uacfc \uace0\uac1d \ubc0f \uc7a0\uc7ac \uace0\uac1d \uc0ac\uc774\uc5d0\ub294 \ub9e4\uc77c \uc218\ub9ce\uc740 \uc778\ud130\ub799\uc158\uc774 \uc77c\uc5b4\ub0a9\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub300\ud654\uc5d0\ub294 \uadc0\uc911\ud55c \ube44\uc988\ub2c8\uc2a4 \uc778\uc0ac\uc774\ud2b8\uc640 \uace0\uac1d \ub9cc\uc871\ub3c4\uc5d0 \ub300\ud55c \uc815\ubcf4\uac00 \ub2f4\uaca8 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uae30\uc874\uc758 \ud488\uc9c8 \uad00\ub9ac \ud504\ub85c\uadf8\ub7a8\uc740 \uc790\ub3d9\ud654\uac00 \uac70\uc758 \ub418\uc5b4 \uc788\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\uc874 \ud504\ub85c\uadf8\ub7a8\uc744 \uc774\uc6a9\ud558\uba74 \uc77c\ubc18\uc801\uc73c\ub85c \ud55c \uba85 \uc774\uc0c1\uc758 \uc9c1\uc6d0\uc774 \ubb34\uc791\uc704\ub85c \ud1b5\ud654 \uc0d8\ud50c\uc744 \ub4e3\uace0 \uc77c\ubc18\ud654\ub41c \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218\ubc16\uc5d0 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc911\uc694\ud55c \uace0\uac1d\uacfc\uc758 \ud1b5\ud654 \ub610\ub294 \ubc14\ub85c \ucc98\ub9ac \uac00\ub2a5\ud588\ub358 \uc0c1\ub2f4\uc758 \uc77c\ubd80\ub97c \ub193\uce60 \uc218\ub3c4 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774\uc81c \uc544\ubb34 \uac83\ub3c4 \ub193\uce58\uc9c0 \ub9c8\uc2ed\uc2dc\uc624. \ucd5c\uc2e0 \uc74c\uc131 \ubd84\uc11d\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \ud1b5\ud654\uc758 \ub0b4\uc6a9\uc744 \ub9c8\uc774\ub2dd\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc740 \uadf8 \ubc94\uc704\ub97c \ucd5c\uc2e0 \ub514\uc9c0\ud138 \ucc44\ub110\ub85c \ud655\uc7a5\ud569\ub2c8\ub2e4. \uadc0\uc0ac\uc758 \ub370\uc774\ud130\uc758 \ud1b5\ud569 \ubc0f \uac80\uc0c9\uc744 \ubaa8\ub450 \uad00\ub9ac\ud560 \uc218 \uc788\ub294 \ub2e8\uc77c \uc194\ub8e8\uc158\uc744 \ud65c\uc6a9\ud558\uc138\uc694. \uace0\uac1d \uacbd\ud5d8, \uc0c1\ub2f4\uc0ac \uc131\uacfc, \uc601\uc5c5 \ubc0f \uaddc\uc815 \uc900\uc218\uc640 \uad00\ub828\ub41c \uc8fc\uc694 \uc774\ubca4\ud2b8\ub97c \uac80\uc0c9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"media-col image-wide type-image\"><img decoding=\"async\" width=\"1040\" height=\"509\" src=\"https:\/\/www.genesys.com\/media\/screenshot-speech-text-analytics.png\" alt=\"video thumbnail\" \/><\/div><\/div>\n<\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-imageclr\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-b\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bgcolor=\"bgc-lgray\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>\ube45\ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud55c \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601<\/h3><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uc9c1\uc6d0 \ub9cc\uc871 \uc720\uc9c0<\/h4><p>\uacfc\uac70 \ub370\uc774\ud130\ub85c\ubd80\ud130 \ud559\uc2b5\ud569\ub2c8\ub2e4. \uc77c\ubc18\uc801\uc778 \ub2e8\uc5b4\ub098 \uad6c\ubb38\uc744 \uae30\ubc18\uc73c\ub85c \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc774\ub098 \ubb38\uc81c\ub97c \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc5d0 \ub300\ud55c \uc751\ub300\ub97c \ud558\uc9c0 \uc54a\uc544\ub3c4 \ub428\uc73c\ub85c \uc2dc\uac04\uc744 \uc808\uc57d\ud560 \uc218 \uc788\uace0, \uac00\uc7a5 \ud544\uc694\ud560 \ub54c \uac1c\uc785\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \uc751\ub2f5 \uac00\ub2a5\ud558\uace0 \uc9c1\uc811 \uac1c\uc785\ud560 \ub54c <a href=\"https:\/\/www.genesys.com\/capabilities\/quality-assurance-and-monitoring\">\ud488\uc9c8 \ubcf4\uc99d<\/a>\uc740 \ub354\uc6b1 \uc218\uc6d4\ud574 \uc9d1\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\ube44\uc988\ub2c8\uc2a4 \uc758\uc0ac \uacb0\uc815 \uac1c\uc120<\/h4><p>\uace0\uac1d\uc744 \ub9cc\uc871\uc2dc\ud0a4\ub294 \uc694\uc18c\uac00 \ubb34\uc5c7\uc778\uc9c0 \ud30c\uc545\ud558\uace0 \ub354\uc6b1 \uc9d1\uc911\ud558\uc138\uc694. \ucd5c\uace0\uc758 \uc0c1\ub2f4\uc0ac\uac00 \ubcf4\uc720\ud55c \uae30\uc220\uc744 \uc54c\uc544\ub0c5\ub2c8\ub2e4. \ud310\ub9e4\ub85c \uc774\uc5b4\uc9c0\ub294 \uc131\uacf5\uc801\uc778 \uc778\ud130\ub799\uc158\uc744 \ucd94\uc801\ud569\ub2c8\ub2e4. \ucd5c\uace0\uc758 \uc131\uacfc\ub97c \ub0b8 \uc9c1\uc6d0\uc744 \uae30\uc900\uc73c\ub85c \uad50\uc721\uc744 \uac1c\ubc1c\ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \ub2e4\ub978 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ube44\uc2b7\ud55c \uc218\uc900\uc758 \uace0\uac1d \uc9c0\uc6d0 \uad50\uc721\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\ucc98\ubc8c \ubc0f \ubc8c\uae08 \ubc29\uc9c0<\/h4><p>\uaddc\uc815 \uc900\uc218\ub294 \uc5b4\ub835\uace0 \uc2e4\ud328\uc5d0 \ub530\ub974\ub294 \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4ed\ub2c8\ub2e4. \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \uc790\ub3d9 \ubaa8\ub2c8\ud130\ub9c1\uc774 \ub3c4\uc6c0\uc774 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc95\ub960, \uaddc\uc815 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc758\ubb34 \uc0ac\ud56d\uc5d0 \ub530\ub77c \uc0c1\ub2f4\uc0ac\uc640 \uc870\uc9c1\uc758 \uaddc\uc815 \uc900\uc218\ub97c \uc790\ub3d9\uc73c\ub85c \ud655\uc778\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uad00\ucc30\ud558\uc5ec \uaddc\uc815 \uc900\uc218 \uc2e4\ud328\uc758 \uc704\ud5d8\uc744 \uc904\uc785\ub2c8\ub2e4. \uc18c\uc1a1, \uc7ac\uc815\uc801 \ud53c\ud574 \ubc0f \ud3c9\ud310\uc758 \uc190\uc0c1\uc744 \ud53c\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-desc\" data-swidth=\"stretch\" data-column=\"grid-1x1\" data-format=\"grid-d\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>\uac00\uc7a5 \ud3ec\uad04\uc801\uc778 \uc778\ud130\ub799\uc158 \ubd84\uc11d<\/h3><p>Genesys\uc758 \uc778\ud130\ub799\uc158 \ubd84\uc11d\uc740 \ud14d\uc2a4\ud2b8 \ubc0f \uc74c\uc131 \ubd84\uc11d \uc194\ub8e8\uc158\uc744 \ub2e8\uc77c \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc73c\ub85c \ud1b5\ud569\ud569\ub2c8\ub2e4. \uc11c\ub85c \ub2e4\ub978 \ub3c4\uad6c\ub97c \ud0d0\uc0c9\ud560 \ud544\uc694 \uc5c6\uc774 \ub370\uc774\ud130\ub97c \uc885\ud569\uc801\uc73c\ub85c \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uc5f0\ub77d \ucc44\ub110\uc5d0 \uac78\uccd0 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uae30\ub85d\ud558\uace0 \ucd94\uc801\ud569\ub2c8\ub2e4. \ud1b5\ud569 \ub300\uc2dc\ubcf4\ub4dc\uc5d0\uc11c \uaddc\uce59 \uae30\ubc18 \ubcf4\uace0\ub97c \ud1b5\ud574 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"44\" src=\"https:\/\/www.genesys.com\/media\/featuredicon-checkmark.svg\"  alt=\"Ethics and compliance\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc744 \uc704\ud55c \ub2e8\uc77c \uc560\ud50c\ub9ac\ucf00\uc774\uc158<\/h4><p>\uc7a0\uc7ac \uace0\uac1d \ubc0f \uace0\uac1d\uc774 \uc774\ubbf8 \uc5ec\ub7ec \ucc44\ub110\uc744 \ud1b5\ud574 \uadc0\uc0ac\uc5d0 \uc5f0\ub77d\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \ub514\uc9c0\ud138 \ucc44\ub110 \uc218\uac00 \uc99d\uac00\ud568\uc5d0 \ub530\ub77c \uace0\uac1d \ub370\uc774\ud130\uc758 \ubcf5\uc7a1\uc131\ub3c4 \uc99d\uac00\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ub370\uc774\ud130\ub97c \uc774\ud574\ud558\ub824\uba74 \ub9ce\uc740 \uc77c\uc744 \uc218\ud589\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\ub294 \ubaa8\ub4e0 \uc5f0\ub77d \ucc44\ub110\uc5d0\uc11c \ubaa8\ub4e0 \ub300\ud654\ub97c \ub3d9\uc77c\ud55c \ubc29\uc2dd\uc73c\ub85c \ub4e4\uc5ec\ub2e4\ubcfc \uc218 \uc788\ub294 \ud558\ub098\uc758 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc744 \ud655\ubcf4\ud558\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc774 \uc804\ud654\ud558\uac70\ub098 \ubb38\uc790 \uba54\uc2dc\uc9c0\ub97c \ubcf4\ub0b4\uac70\ub098 \uc0c8\ub85c\uc6b4 \ub514\uc9c0\ud138 \ucc44\ub110\uc5d0 \uc5f0\ub77d\uc744 \ucde8\ud560 \ub54c \ubaa8\ub4e0 \uc774\ub825 \uc815\ubcf4\uac00 \ud568\uaed8 \uc720\uc9c0\ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"44\" src=\"https:\/\/www.genesys.com\/media\/featuredicon-checkmark.svg\"  alt=\"Ethics and compliance\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\ucee8\ud0dd\uc13c\ud130\uc5d0 \ub0b4\uc7a5\ub41c \ud488\uc9c8 \ubc0f \ucf54\uce6d \uae30\ub2a5<\/h4><p>\ucf5c\uc13c\ud130 \uc194\ub8e8\uc158 \uc678\ubd80\uc5d0\uc11c \ud488\uc9c8\uacfc \ucf54\uce6d\uc744 \uad00\ub9ac\ud558\uba74 \ub0b4\ubd80 \uc0ac\uc77c\ub85c\uac00 \uc0dd\uc131\ub429\ub2c8\ub2e4. \uc774 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 Genesys\ub294 \uc778\ud130\ub799\uc158 \ubd84\uc11d\uc5d0 \ucf54\uce6d \ubaa8\ub4c8\uc744 \uad6c\ucd95\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ud488\uc9c8, \uad50\uc721 \ubc0f \ucf54\uce6d \uc6cc\ud06c\ud50c\ub85c\ub97c \uc790\ub3d9\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uac01 \uc778\ud130\ub799\uc158\uc5d0\uc11c \ubc30\uc6b4 \ub0b4\uc6a9\uc744 \ud65c\uc6a9\ud558\uc5ec \uc0c1\ub2f4\uc0ac \uac1c\ubc1c\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud569\ub2c8\ub2e4. \ub610\ud55c \ud504\ub85c\uc138\uc2a4 \ud6a8\uc728\uc131 \ubc0f \ud6a8\uacfc\uc131\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \ub192\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title has-image\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-media image-wide\"><img decoding=\"async\" width=\"48\" height=\"44\" src=\"https:\/\/www.genesys.com\/media\/featuredicon-checkmark.svg\"  alt=\"Ethics and compliance\" \/><\/div><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uc815\ud655\uc131 \ubb38\uc81c\uac00 \uc5c6\ub294 \uc774\uc911 \ubd84\uc11d<\/h4><p>\uc0c1\ub2f9\uc218\uc758 \ubd84\uc11d \uc5d4\uc9c4\uc740 \uc624\ub514\uc624\ub97c \ubd84\uc11d\ud558\uae30 \uc804\uc5d0 \ud14d\uc2a4\ud2b8\ub098 \uc74c\uc18c\ub85c \ubcc0\ud658\ud569\ub2c8\ub2e4. \uc774\ub85c \uc778\ud574 \ub370\uc774\ud130\uac00 \uc190\uc2e4\ub429\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc815\ubcf4\uc758 \uc2e0\ub8b0\uc131(\uc815\ud655\uc131 \ubc0f \uc644\uc804\uc131)\ub3c4 \uc57d\ud654\ub429\ub2c8\ub2e4.<\/p>\n<p>Genesys\ub294 \ub450 \uac00\uc9c0 \ubd84\uc11d \uc5d4\uc9c4\uc744 \uacb0\ud569\ud558\uc5ec \ud1b5\ud654 \uc624\ub514\uc624 \ub0b4\uc5d0\uc11c \uc804\uccb4 \uad6c\ubb38\uc744 \uc778\uc2dd\ud558\uace0 \ud1b5\ud654 \ub0b4\uc6a9\uc744 \uc885\ud569\uc801\uc774\uace0 \uba85\ud655\ud558\uac8c \ud45c\uc2dc\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold text-18\">2025\ub144 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(CCaaS \ubd84\uc57c)<\/p>\n<h2 class=\"h4\">Genesys, Gartner\ub85c\ubd80\ud130 11\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815<\/h2>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner \ubcf4\uace0\uc11c \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"section-grid has-title has-desc\" data-swidth=\"stretch\" data-column=\"grid-3x3\" data-format=\"grid-a\" data-cards=\"bgc-clear\" data-shadow=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>\ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc758 \uc804\uccb4 \uc0c1\ud669 \ud30c\uc545<\/h3><p>\uc778\ud130\ub799\uc158 \ubd84\uc11d\uc744 \ud1b5\ud574 \ubbf8\ub798\ub97c \uc900\ube44\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc744 \ub2e8\uc77c \ub3c4\uad6c\ub85c \uacb0\ud569\ud558\uba74 \uace0\uac1d \uc5ec\uc815\uc744 \uba85\ud655\ud558\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"grid-container\" ><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uc644\ubcbd\ud55c \uc74c\uc131 \ubcc0\ud658<\/h4><p>\ubcc0\ud658 \uc790\ub3d9\ud654\ub97c \ud1b5\ud55c \uc0c1\ub2f4\uc0ac\uc758 \uc2dc\uac04 \ud655\ubcf4 NLP(\uc790\uc5f0\uc5b4 \ucc98\ub9ac) \uae30\ubc18 \uc74c\uc131 \uc778\uc2dd\uc740 \ud1b5\ud654\ub97c \ud14d\uc2a4\ud2b8\ub85c 100% \ubcc0\ud658\ud574 \uc90d\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \uc624\ub798\ub41c \ud1b5\ud654 \ub179\uc74c \ub0b4\uc6a9\uc744 \ub4e4\uc744 \ud544\uc694\uac00 \uc5c6\uace0 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0\uc11c \uc644\uc804\ud55c \uace0\uac1d \ub9e5\ub77d \uc815\ubcf4\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud1b5\ud654 \uae30\ub85d\uc744 \ud65c\uc6a9\ud558\uc5ec \ud5a5\ud6c4 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \uc124\uacc4\ud569\ub2c8\ub2e4. \ud2b9\uc815 \ub2e8\uc5b4\ub098 \uad6c\ubb38\uc5d0 \uae30\ubc18\ud55c \uaddc\uce59\uc744 \uc124\uc815\ud558\uba74 \uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \ud575\uc2ec \uc0ac\ud56d\uc744 \ud30c\uc545\ud574 \ub098\uc911\uc5d0 \ud1b5\ud654\ud560 \ub54c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\ud2b9\ud5c8 \uae30\uc220\uc774 \uc801\uc6a9\ub41c \uc74c\uc131 \uad6c\ubb38 \uc778\uc2dd \uc5d4\uc9c4<\/h4><p>\ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \ucf5c\uc13c\ud130\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \ub370\uc774\ud130\ub97c \uc2e0\ub8b0\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc74c\uc131 \uad6c\ubb38 \uc778\uc2dd \uc5d4\uc9c4\uc740 \ud1b5\ud654 \uc624\ub514\uc624 \ub0b4\uc5d0\uc11c \uc804\uccb4 \uad6c\ubb38\uc744 \uc778\uc2dd\ud569\ub2c8\ub2e4. \uc624\ub514\uc624\ub97c \uba3c\uc800 \ud14d\uc2a4\ud2b8\ub098 \uc74c\uc18c\ub85c \ubcc0\ud658\ud560 \ud544\uc694\uac00 \uc5c6\uc73c\ubbc0\ub85c \ubcc0\ud658 \uacfc\uc815\uc5d0\uc11c \uc815\ubcf4\uac00 \uc190\uc2e4\ub420 \uc704\ud5d8\uc774 \uc804\ud600 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc74c\uc131 \uad6c\ubb38 \uc778\uc2dd\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \ub300\ud654\uc758 \uc9c4\uc815\ud55c \uc758\ubbf8\ub97c \uc774\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud48d\ubd80\ud55c \uc9c0\uc2dd\uc744 \ud65c\uc6a9\ud558\uc5ec \uac10\uc815 \ubd84\uc11d\uacfc \ud1b5\ud654 \ubd84\ub958\ub97c \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uc885\ud569\uc801\uc778 \ubcf4\uace0<\/h4><p>30\uac1c\uc758 \uae30\ubcf8 \uc81c\uacf5 \ubcf4\uace0\uc11c \ud15c\ud50c\ub9bf\uc744 \ud1b5\ud574 \ube60\ub974\uac8c \uc791\uc5c5\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec\ubd84\uc774 \uc120\ud0dd\ud558\ub294 \ubcf4\uace0\uc11c\ub294 \ub300\uc2dc\ubcf4\ub4dc, \uc704\uc82f \ub4f1\uc73c\ub85c \uc804\uccb4\uc801\uc778 \uac00\uc2dc\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ubc94\uc8fc \ubcf4\uace0\uc11c\ub97c \uc774\uc6a9\ud558\uc5ec \uad6c\ubb38\uc774\ub098 \ube44\uc5b8\uc5b4\uc801 \uc815\ubcf4\ub97c \uae30\ubc18\uc73c\ub85c \ub3d9\ud5a5\uacfc \ud589\ub3d9\uc744 \ud0d0\uad6c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac \uc218\uc900 \ubcf4\uace0\uc11c\uc640 \uc778\ud130\ub799\uc158\ud558\uba74\uc11c \uc8fc\uc694 \uad6c\ubb38\uacfc \uae30\ud0c0 \ud589\ub3d9\uc744 \ube44\uad50\ud558\uc5ec \ubca0\uc2a4\ud2b8 \ud504\ub799\ud2f0\uc2a4\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \uba54\ud0c0\ub370\uc774\ud130 \ubcf4\uace0\uc11c\ub97c \ud1b5\ud574 \uc778\ud130\ub799\uc158 \uc138\ubd80 \uc815\ubcf4\ub97c \uae30\ubc18\uc73c\ub85c \uacb0\uacfc\ub97c \uadf8\ub8f9\ud654\ud558\uace0 \uc0c1\ud638 \uc5f0\uad00\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c \ubcf4\uace0\uc11c\ub97c \ud1b5\ud574 \uad00\ub9ac\uc790\ub294 \uc131\ub2a5 \ubc0f \uc11c\ube44\uc2a4 \uc0c1\ud0dc\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \uc804\uccb4 \uc2dc\uc2a4\ud15c\uc5d0 \ub300\ud55c \uac10\uc0ac\ub3c4 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\uc9c4\uc815\ud55c \uc634\ub2c8\ucc44\ub110 \ubd84\uc11d<\/h4><p>\uace0\uac1d\uc758 \ub2c8\uc988\uc640 \uc694\uad6c\ub97c \uc774\ud574\ud558\ub824\uba74 \uace0\uac1d \uc5ec\uc815\uc758 \ubaa8\ub4e0 \uc9c0\uc810\uc5d0\uc11c \uace0\uac1d\uc744 \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\uac00 \uc5f0\ub77d \ucc44\ub110\uc744 \ubcc0\uacbd\ud560 \ub54c \uc2a4\ub808\ub4dc\ub97c \ub193\uce58\uc9c0 \ub9c8\uc2ed\uc2dc\uc624. \uc624\ub514\uc624\uc758 100% \uc790\ub3d9 \ud14d\uc2a4\ud2b8 \ubcc0\ud658\uacfc \ubaa8\ub4e0 \ucc44\ub110\uc758 \ud14d\uc2a4\ud2b8 \uc778\ud130\ub799\uc158\uc744 \uacb0\ud569\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud1b5\ud654 \ub179\uc74c, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/email-contact-center\">\uc774\uba54\uc77c<\/a>, <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/live-chat-software\">\ucc44\ud305<\/a>, <a href=\"https:\/\/www.genesys.com\/capabilities\/social-media-customer-service\">\uc18c\uc15c<\/a> <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/sms-messaging\">\ubc0f \ube44\ub3d9\uae30\uc2dd \uba54\uc2dc\uc9d5\uc5d0 \ub3d9\uc77c\ud55c \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uba74<\/a> \ub370\uc774\ud130\uac00 \uba85\ud655\ud574\uc9c0\uace0 \uc774\ud574\ud558\uae30 \uc26c\uc6cc\uc9d1\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \ub300 \uc0c1\ub2f4\uc0ac \uc778\ud130\ub799\uc158\uc744 \ucd1d\uccb4\uc801\uc73c\ub85c \ud30c\uc545\ud560 \uc218 \uc788\uc73c\uba70 \ub2e8\uc808\ub418\uc5c8\ub358 \uc815\ubcf4 \uc0ac\uc77c\ub85c\uac00 \uc81c\uac70\ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\ub370\uc774\ud130 \ubcc0\ud658<\/h4><p>\ube44\uc815\ud615 \ub370\uc774\ud130\ub294 \uc720\uc6a9\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\uc744 \ub2e8\uc77c \ub3c4\uad6c\ub85c \ud1b5\ud569\ud558\uba74 \ud63c\ub780\uc744 \uc5c6\uc568 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uc778\ud130\ub799\uc158 \ub370\uc774\ud130\ub97c \ud55c \uacf3\uc5d0 \uc815\ub9ac\ud558\uc5ec \uc8fc\uc694 \uc138\ubd80 \uc815\ubcf4\ub97c \uc774\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \uc911\uc694\ud55c \uc21c\uac04\uc744 \uc704\ud55c \ud0dc\uadf8\ub97c \uc0dd\uc131\ud569\ub2c8\ub2e4. \ubc1c\uc2e0\uc790\uc758 \uad6c\ub9e4\ub098 \ud3ec\uae30 \uc758\ud5a5\uc744 \ub098\ud0c0\ub0b4\ub294 \ub2e8\uc5b4\uc640 \uad6c\ubb38\uc744 \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \uba54\ud0c0\ub370\uc774\ud130 \ubc0f \ud14d\uc2a4\ud2b8 \uc774\ubca4\ud2b8\uc640 \ud568\uaed8 \uc774\ub7ec\ud55c \ud56d\ubaa9\uc744 \ubd84\ub958\ud558\uace0 \uac80\uc0c9\ud558\uc5ec \uad6c\uc870\uc801 \ub370\uc774\ud130\uc5d0\uc11c \uc758\ubbf8\ub97c \ucc3e\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><div class=\"grid-box grid-item has-title\" data-col-span=\"colspan1\" data-row-span=\"rowspan1\"><div class=\"box-content\"><h4 class=\"text-18 font-weight-bold\">\ub808\ucf54\ub529 \ud50c\ub7ab\ud3fc \uc560\uadf8\ub178\uc2a4\ud2f1<\/h4><p>\uc911\uc694\ud55c \uace0\uac1d \uc815\ubcf4\uac00 \uace0\ub9bd\ub418\uc9c0 \uc54a\ub3c4\ub85d \ud558\uc2ed\uc2dc\uc624. \ub179\uc74c \ud50c\ub7ab\ud3fc\uc5d0 \uc5f0\uacb0\ud558\uc5ec \ub179\uc74c \ub0b4\uc6a9\uc744 \ubd84\uc11d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ube44\ub3c5\uc810 \ubc0f \ube44\uc554\ud638\ud654 \ud615\uc2dd\uc758 \ubaa8\ub4e0 \uc624\ub514\uc624\ub97c \uc790\ub3d9\ud654\ud558\uace0 \ud559\uc2b5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/practical-guide-to-voice-in-the-modern-contact-center\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/voice-in-the-modern-cc-ko-image.png\" height=\"424\" width=\"636\" alt=\"Voice in the modern cc ko image\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Practical guide<\/p><h3 class=\"item-title\">\ub514\uc9c0\ud138 \ucee8\ud0dd\uc13c\ud130 \uc74c\uc131 \uc11c\ube44\uc2a4 \ucd5c\uc2e0 \uc2e4\ubb34 \uac00\uc774\ub4dc<\/h3><p class=\"brief-desc text-20 mb-0\">\uc74c\uc131 \uc11c\ube44\uc2a4\uc758 \uc5ed\ud560\uc774 \ud601\uc2e0\uc801\uc73c\ub85c \uc9c4\ud654\ud588\uc2b5\ub2c8\ub2e4. \uae30\uc874\uc758 \uc804\ub7b5\uc73c\ub85c\ub294 \uc774 \ubcc0\ud654\ub97c \ud568\uaed8\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-campaigns\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/campaign\/genesys-ai\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\uc6f9 \uae00<\/p><h3 class=\"item-title h6\">Genesys Cloud AI \ucee8\ud0dd\uc13c\ud130 (AICC) \uc194\ub8e8\uc158<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/voice-services\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-2.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 2\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\uae30\ub2a5<\/p><h3 class=\"item-title h6\">\uc74c\uc131 \uc11c\ube44\uc2a4<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumbnail-gartner_ccass_2025.png\" height=\"528\" width=\"824\" alt=\"Resource thumbnail gartner ccass 2025\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\ubcf4\uace0\uc11c<\/p><h3 class=\"item-title h6\">Gartner\u00ae \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\u2122 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_id=&#8221;requestdemo&#8221;]<div class=\"section-form format-form-a formtype-clearbit has-title\" data-swidth=\"stretch\" data-cards=\"\" data-modalbg=\"\" data-bg-posx=\"center\" data-bg-posy=\"center\" data-text-theme=\"theme-light\"><div class=\"text-col\"><h3>\uace0\uac1d \uc778\uc0ac\uc774\ud2b8\ub97c \uc801\uadf9 \ud65c\uc6a9\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4\ub97c \ucc28\ubcc4\ud654\ud558\uc138\uc694<\/h3><p>\uc624\ub298\ub0a0\uc758 \uc18c\ube44\uc790\ub294 \uad6c\ub9e4\uc640 \uad00\ub828\ud574 \uc218\ub9ce\uc740 \uc120\ud0dd\uad8c\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud6cc\ub96d\ud55c \uace0\uac1d \uc11c\ube44\uc2a4 \uc81c\uacf5\uc740 \ube44\uc988\ub2c8\uc2a4 \ucc28\ubcc4\ud654\uc758 \uc911\uc694\ud55c \uc694\uc18c\uc785\ub2c8\ub2e4. Genesys\uc758 \uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d \ub3c4\uad6c\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \ucd5c\ub300\ud55c \ud65c\uc6a9\ud558\ub294 \ubc29\ubc95\uc5d0 \ub300\ud574 \uc54c\uc544\ubcf4\uc2ed\uc2dc\uc624. \uc9c0\uae08 \ub370\ubaa8 \uc77c\uc815\uc744 \uc608\uc57d\ud558\uc138\uc694.<\/p>\n<\/div><div class=\"form-col\"><div class=\"eloq_form elq-container gmkto_form_type_clearbit gmkto_format_grid\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\"#modalthankyoucontent\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"701U0000000UtZlIAK\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/357953\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/357953\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"357953\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/357953\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uc694\uccad\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uc694\uccad\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div><div id=\"modalthankyoucontent\"><h3>\uad00\uc2ec\uc744 \uac00\uc838\uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/h3><p>\uadc0\uc0ac\uc758 \uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud558\uae30 \uc704\ud574 \uc9c1\uc811 \uc5f0\ub77d \ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.<\/p><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column el_id=&#8221;requestdemo&#8221;][\/vc_column][\/vc_row][\/vc_section]<\/p>\n","protected":false},"author":308,"featured_media":0,"template":"","tax_cap_lobby":[18226,18222],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-357953","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-18226","tax_cap_lobby-18222"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/357953","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/308"}],"version-history":[{"count":12,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/357953\/revisions"}],"predecessor-version":[{"id":550914,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/357953\/revisions\/550914"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=357953"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_cap_lobby?post=357953"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=357953"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=357953"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=357953"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=357953"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=357953"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=357953"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=357953"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=357953"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=357953"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=357953"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}