{"id":346950,"date":"2020-11-03T13:40:51","date_gmt":"2020-11-03T21:40:51","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=346950"},"modified":"2023-06-12T11:53:55","modified_gmt":"2023-06-12T18:53:55","slug":"workforce-scheduling-forecasting","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/workforce-scheduling-forecasting","title":{"rendered":"\uc6cc\ud06c\ud3ec\uc2a4(\uc778\ub825) \uc77c\uc815 \uad00\ub9ac \ubc0f \uc608\uce21"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section vib=&#8221;enable&#8221; g_section_text=&#8221;white&#8221; background_color=&#8221;bgc-yellow&#8221; m_background_color=&#8221;bgc-yellow&#8221; flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1684206951604{padding-top: 5.556rem !important;padding-bottom: 5.556rem !important;background-image: url(https:\/\/www.genesys.com\/media\/yellow-slant2-bg.svg?id=382823) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row gap=&#8221;35&#8243; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-sm-offset-0&#8243;][vc_column_text]<\/p>\n<h1>\uc6cc\ud06c\ud3ec\uc2a4\ub97c \uc815\ud655\ud788 \uc608\uce21\ud558\uace0,<br \/>\n\uc77c\uc815\uc744 \uc720\uc5f0\ud558\uac8c \uad00\ub9ac\ud558\uc138\uc694<\/h1>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"#demo\" target=\"\" rel=\"\">\uc9c0\uae08 \uc2dc\uc791\ud558\uc138\uc694<\/a><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;476936&#8243; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uc77c\uc815 \uad00\ub9ac \uc2dc\uac04 \ub2e8\ucd95 \ubc0f \uc131\uacfc \uac1c\uc120 \uc2dc\uac04 \uc5f0\uc7a5<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\ubcf4\ub2e4 \uc2a4\ub9c8\ud2b8\ud55c \uc608\uce21\uacfc \ub354 \ube60\ub978 \uc77c\uc815 \uc218\ub9bd<\/h3>\n<p>\uc0c1\ub2f4\uc0ac\uc758 \uc77c\uc815\uc744 \uc989\uc2dc \uc0dd\uc131\ud558\uace0, \uc870\uc815\ud558\uace0, \uac8c\uc2dc\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8 \uba87 \ubd84 \uc548\uc5d0 \uc6cc\ud06c\ud3ec\uc2a4\ub97c \uc815\ud655\ud788 \uc608\uce21\ud558\ubbc0\ub85c \uc0c1\ub2f4\uc0ac\uc758 \uc131\uacfc\uc640 \uae30\uc220 \uac1c\ubc1c, \ucf54\uce6d\uc5d0 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\uc560\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uac04\ud3b8\ud55c \uc77c\uc815 \uc608\uc678 \uc0ac\ud56d \ucc98\ub9ac<\/h3>\n<p>\uc608\uae30\uce58 \ubabb\ud55c \uc0c1\ud669\uc5d0\uc11c\ub3c4 \uc9c1\uc6d0\uc758 \uc77c\uc815\uc744 \uc27d\uac8c \uc870\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacc4\ud68d\uc744 \uc2e0\uc18d\ud558\uac8c \ubbf8\uc138 \uc870\uc815\ud560 \uc218 \uc788\ub294 \uc720\uc5f0\uc131\uc73c\ub85c, \uc900\uc218\ud574\uc57c \ud560 \ubaa9\ud45c\ub97c \ud5a5\ud574 \ucc28\uc9c8 \uc5c6\uc774 \ub098\uc544\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;1\/3&#8243;]<div class=\"component card w-100 bgc-navy vertical text-start nomedia  chevron-only  \" ><div class=\"card-body\"><h3 class=\"h5\">\uc2e4\uc2dc\uac04\uc73c\ub85c \uc131\uacfc \uc778\uc0ac\uc774\ud2b8 \ud655\ubcf4<\/h3>\n<p>\uc11c\ube44\uc2a4 \uc218\uc900, \uc810\uc720\uc728, \uc900\uc218 \ub4f1\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ubaa8\ub2c8\ud130\ub9c1\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 \uc5c5\ubb34 \ud2b8\ub80c\ub4dc\ub97c \ud30c\uc545\ud558\uace0, \ube60\ub974\uac8c \uc870\uce58\ub97c \ucde8\ud574 \ud488\uc9c8 \uc218\uc900\uc744 \ub192\uac8c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">\uc644\uc804 \ud1b5\ud569 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc81c\uacf5<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-lg-offset-1&#8243;][vc_single_image image=&#8221;476947&#8243; el_class=&#8221;shadow-lg&#8221;][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-black\">\uc608\uce21<\/h3>\n<p>\uc6cc\ud06c\ud3ec\uc2a4\ub294 \ucd5c\ub300 2\ub144\uc744 \ub0b4\ub2e4\ubd10\uc57c \ud569\ub2c8\ub2e4. \uc6cc\ud06c\ud3ec\uc2a4 \uc608\uce21 \ubc0f \uc77c\uc815 \uad00\ub9ac\ub97c \ud1b5\ud574 \uc778\ub825 \uc218\uc694\ub97c \uacb0\uc815\ud558\uace0 \uc77c\uc815\uc744 \ucd5c\uc801\ud654\ud558\uc5ec \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0, \ucd08\uacfc \uc791\uc5c5 \uc2dc\uac04\uc744 \uc904\uc774\uace0, \uc774\uc9c1\ub960\uc744 \ucd5c\uc18c\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc608\uc0b0\uc744 \ud1b5\uc81c\ud558\uace0, \ud734\uac00\ub098 \uc810\uc2ec \uc2dc\uac04 \ub4f1\uc73c\ub85c \uc778\ud55c \ucf5c \uc190\uc2e4\ub960\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"text-22\">\uc77c\uc815 \uad00\ub9ac<\/h3>\n<p>\uc77c\uc815\uc744 \ub9cc\ub4e4\uace0 \uad00\ub9ac\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \uacaa\uc9c0 \ub9c8\uc2ed\uc2dc\uc624. \uc790\ub3d9\ud654\ub41c \uc2dc\ud504\ud2b8 \ud560\ub2f9, \uc720\uc5f0\ud55c \uc791\uc5c5 \uaddc\uce59 \ub4f1\uc744 \ud1b5\ud574 \uc77c\uc815 \ud504\ub85c\uc138\uc2a4\ub97c \uac04\uc18c\ud654\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-black\">\uc790\ub3d9\ud654\ub41c \uc6cc\ud06c\ud50c\ub85c<\/h3>\n<p>\uaddc\uce59\uc744 \uc124\uc815\ud558\uace0 \ud504\ub85c\uc138\uc2a4\ub97c \uc790\ub3d9\ud654\ud569\ub2c8\ub2e4. \ud2b9\ud788 \ucd08\uacfc \uc791\uc5c5, \ud734\uac00 \uc2b9\uc778, \uad50\ub300 \uadfc\ubb34 \uc2e0\uccad, \uadfc\ubb34 \ub9de\ubc14\uafc8 \ub4f1\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c, \uc608\uc0b0 \ub610\ub294 \uc0dd\uc0b0\uc131\uc5d0 \uc601\ud5a5\uc744 \uc8fc\uc9c0 \uc54a\uace0 \uc77c\uc815\uc744 \uc6d0\ud65c\ud558\uac8c \uc5c5\ub370\uc774\ud2b8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"text-22\">\uc9c1\uc6d0 \uc77c\uc815 \uad00\ub9ac \ub3c4\uad6c<\/h3>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc774 \uc77c\uacfc \uc0b6\uc758 \uade0\ud615\uc744 \ucc45\uc784\uc9c0\uac8c \ud558\uc2ed\uc2dc\uc624. \uc9c1\uc6d0\uc774 Tempo\u00ae\ub97c \ud1b5\ud574 \uc2a4\ub9c8\ud2b8\ud3f0\uc5d0\uc11c \uc77c\uc815\uc744 \ubcf4\uace0, \ud734\uac00 \uc694\uccad\uc744 \uc81c\ucd9c\ud558\uace0, \uc790\uc2e0\uc758 \uc2dc\uac04\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"text-22\">\ucc44\uc6a9 \ubc0f \uc9c1\uc6d0 \ubc30\uce58<\/h3>\n<p>\uc778\uc0ac\ud300\uc774 AppFoundry\u00ae Marketplace \ud30c\ud2b8\ub108\uc758 \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\uc5ec \ucc44\uc6a9 \ud504\ub85c\uc138\uc2a4\ub97c \uac1c\uc120\ud558\uc5ec \ud6c4\ubcf4\uc790\uc758 \uae30\uc220\uc744 \ud3c9\uac00 \ubc0f \ud655\uc778\ud558\uace0 \uadf8\ub4e4\uc774 \ucee8\ud0dd \uc13c\ud130\uc5d0\uc11c \uc131\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text]<\/p>\n<h3 class=\"h5 text-black\">\ubcf5\uc7a1\ud55c \ube44\uc988\ub2c8\uc2a4 \uacc4\uce35 \uad00\ub9ac<\/h3>\n<p>\ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 \uadc0\uc911\ud55c \uc778\uc0ac\uc774\ud2b8\ub85c \ud48d\ubd80\ud55c \uacc4\uce35 \uad6c\uc870\uc640 \ubcf5\uc7a1\ud55c \ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d\uc744 \ud0d0\uc0c9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ud788, \uaddc\uc81c \ub610\ub294 \uc870\uc9c1 \uaddc\uc815 \uc900\uc218\ub97c \uc704\ud55c \ub178\ub3d9, \uacc4\uc57d, \uc11c\ube44\uc2a4 \uaddc\uce59\uacfc \uad00\ub9ac \ub2e8\uc704\ub97c \ub9e4\ud551\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold text-18\">2025\ub144 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(CCaaS \ubd84\uc57c)<\/p>\n<h2 class=\"h4\">Genesys, Gartner\ub85c\ubd80\ud130 11\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815<\/h2>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner \ubcf4\uace0\uc11c \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;]<div class=\"component card w-100 bgc-light-blue vertical text-start thumbnail  chevron-only  \" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"490\" height=\"337\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/workforce-forecasting-and-scheduling-card-thumb.jpg\" alt=\"workforce-forecasting-and-scheduling-card-thumb\" ><\/div><div class=\"card-body\"><h3 class=\"h2 font-swb\">3~6%<\/h3>\n<p class=\"text-22\">\uc790\ub3d9\ud654\ub41c &#8216;\ub370\uc774\ud130 \uae30\ubc18 \uacc4\ud68d&#8217;\uc744 \ud1b5\ud574 \uc808\uac10\ub418\ub294 \uc778\uac74\ube44 \ube44\uc728<\/p>\n<p>\ub204\ud074\ub808\uc6b0\uc2a4 \ub9ac\uc11c\uce58(Nucleus Research), 2021\ub144<\/p>\n<\/div><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text]<\/p>\n<h3 class=\"font-swb\">\uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uace0, \ube44\uc6a9\uc744 \ub0ae\uac8c \uc720\uc9c0<\/h3>\n<p>\uc9c1\uc6d0\ub4e4\uc774 \uc5c5\ubb34\uc5d0 \ubab0\uc785\ud558\uace0 \uac01 \uc778\ud130\ub799\uc158\uc5d0 \uc751\ud560 \uc900\ube44\uac00 \ucda9\ubd84\ud788 \ub418\uc5b4 \uc788\uc744 \ub54c, \uace0\uac1d\uc740 \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc801\uc808\ud55c \uae30\uc220\uc744 \uac16\ucd98 \uc0c1\ub2f4\uc0ac\ub97c \uc801\uc2dc\uc5d0 \ud655\ubcf4\ud558\uba74 \ud504\ub85c\uc138\uc2a4\ub97c \uc6d0\ud65c\ud558\uac8c \uc2e4\ud589\ud558\uace0, \uc0c1\ub2f4\uc0ac\uc758 \uacfc\ub85c\ub97c \ubc29\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uacfc\uc789 \uc778\ub825\uc744 \ubc29\uc9c0\ud558\uba74 \uc608\uc0b0 \ubc94\uc704\uc5d0\uc11c \uc791\uc5c5\uc744 \uc9c4\ud589\ud558\uace0, \ud6a8\uc728\uc131\uc744 \uadf9\ub300\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0 \ucc44\uc6a9 \uc218\uc694\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uace0, \uc77c\uc0c1\uc801\uc778 \uc6b4\uc601\uc5d0 \ub300\ud55c \ucd5c\uc2e0 \uc815\ubcf4\ub97c \ud30c\uc545\ud558\uc138\uc694. \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc5d0 \uae30\ubcf8\uc73c\ub85c \ud1b5\ud569\ub41c, \uc0ac\uc6a9\ud558\uae30 \uc26c\uc6b4 \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ubc18 \ud234\uc744 \ud1b5\ud574 \ub354 \ub192\uc740 \uc218\uc900\uc758 \uc815\ud655\uc131\uacfc \uc720\uc5f0\uc131, \uc18d\ub3c4\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc644\ubcbd\ud55c \uc6cc\ud06c\ud3ec\uc2a4 \uad00\ub9ac \ubc29\ubc95\ub860\uc744 \uc704\ud55c \uc791\uc5c5 \uacc4\ud68d\uacfc \uaddc\uce59\uc744 \uc2dd\ubcc4\ud558\uace0, \ud14c\uc2a4\ud2b8\ud558\uace0, \uac1c\uc120\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text]<\/p>\n<h3 style=\"text-align: center;\">\ub6f0\uc5b4\ub09c \ub9ac\uc18c\uc2a4 \uad00\ub9ac \uc194\ub8e8\uc158\uc73c\ub85c \ud300\uc744 \uc9c0\uc6d0<\/h3>\n<p style=\"text-align: center;\">\ucd5c\uace0\uc758 \uc6cc\ud06c\ud3ec\uc2a4 \uc77c\uc815 \uad00\ub9ac \ubc0f \uc608\uce21\uc744 \uc704\ud55c \uc885\ud569\uc801\uc778 \ub2e8\uc77c \ud234\ub85c, \ub9ac\uc18c\uc2a4 \uad00\ub9ac\ub97c \uac04\uc18c\ud654\ud558\uc138\uc694. \uc81c\ub124\uc2dc\uc2a4 \uc194\ub8e8\uc158\uc740 AI \uae30\ubc18 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc804\ub7b5\uc801\uc778 \ub370\uc774\ud130 \uae30\ubc18 \uacc4\ud68d\uc744 \uc218\ub9bd\ud558\uace0 \uc774\ub97c \uad6c\ud604\ud558\uc5ec, \uc0c1\ub2f4\uc0ac\uc640 \uad00\ub9ac\uc790\uac00 \ud0c1\uc6d4\ud55c \uacb0\uacfc\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-rocket text-orange\"><\/i><h3 class=\"text-black h5\">\uc815\ud655\ub3c4 97%\uc758 \ube60\ub978 \uc77c\uc815 \uad00\ub9ac \ubc0f \uc608\uce21<\/h3>\n<p>\uc81c\ub124\uc2dc\uc2a4 \uc790\ub3d9 \uc6cc\ud06c\ud50c\ub85c\uc5d0\uc11c 25\uac1c \uc774\uc0c1\uc758 \uba38\uc2e0 \ub7ec\ub2dd \uad50\uc721\uc744 \ubc1b\uc740 \ubaa8\ub378\uc744 \ud1b5\ud574 \uc608\uce21 \uc815\ud655\ub3c4\ub97c \ud55c \ucc28\uc6d0 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud55c \ubc88\uc758 \ud074\ub9ad\uc73c\ub85c \ub370\uc774\ud130 \uc815\ub9ac, \ud328\ud134 \ubc0f \uc774\uc0c1\uce58 \uc2dd\ubcc4, \uc54c\uace0\ub9ac\uc998 \uc120\ud0dd, \uc608\uce21\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \uc720\uc5f0\ud558\uace0 \ube60\ub974\uac8c \uc77c\uc815\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc2e4\uc2dc\uac04 \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uc5ec \uc77c\uc815 \uad00\ub9ac\ub97c \ucd5c\uc801\ud654\ud558\uace0, \uacc4\ud68d\uc5d0 \ub300\ud55c \uc758\uc0ac\uacb0\uc815\uc744 \ud560 \uc218 \uc788\ub3c4\ub85d \uc548\ub0b4\ud569\ub2c8\ub2e4. \uc5c5\ubb34\ub7c9\uc744 \uae30\ubc18\uc73c\ub85c \uc77c\uc815\uc744 \uc0dd\uc131\ud558\uace0, \uc989\uc2dc \uc870\uc815 \ubc0f \uac8c\uc2dc\ud558\uba70, \ub370\uc2a4\ud06c\ud1b1 \ub610\ub294 \ubaa8\ubc14\uc77c \uc778\ud130\ud398\uc774\uc2a4\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc790\ub3d9\uc73c\ub85c \uc54c\ub9bd\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-merge text-orange\"><\/i><h3 class=\"text-black h5\">\ud1b5\ud569 \uba40\ud2f0\ucc44\ub110 \uc6cc\ud06c\ud3ec\uc2a4 \uacc4\ud68d<\/h3>\n<p>\uae30\uc220 \ubc0f \uc77c\uc815 \uae30\ubc18 \ub77c\uc6b0\ud305\uc758 \uacb0\ud569\uc73c\ub85c \ud6a8\uc728\uc131\uacfc \uc11c\ube44\uc2a4 \uc218\uc900\uc774 \ud5a5\uc0c1\ub418\uc5b4, \ubd88\ud544\uc694\ud55c \ucd08\uacfc \uadfc\ubb34 \uc2dc\uac04\uacfc \uc0c1\ub2f4\uc0ac \uc774\uc9c1\uc73c\ub85c \uc778\ud55c \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. &#8216;\uac00\uc0c1(what-if) \uacc4\uc0b0\uae30&#8217;\uc5d0 \uc9c1\uc6d0 \ucc44\uc6a9, \uc778\ud130\ub799\uc158 \ubcfc\ub968, \uae30\ud0c0 \ud1b5\uacc4\uc5d0 \ub300\ud55c \uc785\ub825 \uac12\uc744 \ub123\uc5b4 \uc6d0\ud558\ub294 \uc608\uc0c1 \uacb0\uacfc\ub97c \ub9cc\ub4e4\uc5b4 \ubcf4\uac70\ub098, \ub2e4\uc591\ud55c \uc608\uce21\uc744 \uc218\ud589\ud574 \ubcfc \uc218 \uc788\uc2b5\ub2c8\ub2e4. &#8216;\uc131\uacfc \ubcf4\uae30&#8217;\ub97c \uc0ac\uc6a9\ud558\uba74 \uc608\uce21\uacfc \uc77c\uc815\uc744 \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \uc2e4\uc81c\ub85c \uc77c\uc5b4\ub098\ub294 \uc77c\uacfc \ube44\uad50\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc2e4\uc81c \ud558\ub8e8 \ud1b5\uacc4\ub97c \uc778\ud130\ub799\uc158 \ubcfc\ub968, \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04, \uc11c\ube44\uc2a4 \uc218\uc900, \ud3c9\uade0 \uc751\ub2f5 \uc18d\ub3c4, \ud3ec\uae30 \ub4f1\uc758 \uacc4\ud68d\ub41c \uac12\uacfc \ube44\uad50\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-ai-acronym text-orange\"><\/i><h3 class=\"text-black h5\">AI \uae30\ubc18 \uc6b4\uc601 \ud504\ub85c\uc138\uc2a4 \uc790\ub3d9\ud654<\/h3>\n<p>\uc77c\uc0c1\uc801\uc778 \uc608\uce21 \ubc0f \uc77c\uc815 \uad00\ub9ac \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uace0, \ubcf4\ub2e4 \uc815\ud655\ud558\uace0 \ud6a8\uacfc\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud558\uba70, \ubcf4\ub2e4 \ub098\uc740 \uacb0\uacfc\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. &#8216;AI \uae30\ubc18 \uc608\uce21&#8217;\uc740 \ud604\uc7ac \ub370\uc774\ud130\uc640 \uacfc\uac70 \ub370\uc774\ud130\uc5d0\uc11c \uc2e4\ud589 \uac00\ub2a5\ud55c \uc815\ud655\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ucc3d\ucd9c\ud569\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub41c \ud504\ub85c\uc138\uc2a4, \uc790\ub3d9 \uc2b9\uc778, \uaddc\uce59, \uc81c\uc57d \uc870\uac74, \ud50c\ub85c\uc6b0\ub97c \ud1b5\ud574 \ub9de\ucda4\ud654\ud560 \uc218 \uc788\uc73c\uba70, \uad00\ub9ac\uc790\ub294 \ub2e8\uc21c\ud558\uace0 \uc9c0\ub8e8\ud55c \uc791\uc5c5\uc5d0 \ud560\uc560\ud558\ub294 \uc2dc\uac04\uc744 \uc904\uc774\uace0 \uc804\ub7b5\uc801\uc778 \uacc4\ud68d\uc5d0 \ub354 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud22c\uc790\ud558\uc5ec \uc0dd\uc0b0\uc131\uacfc \uc9c1\uc6d0 \ucc38\uc5ec\ub97c \uadf9\ub300\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0\uc740 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \uc790\uc2e0\uc758 \uc2dc\uac04\uacfc \uc5c5\ubb34\ub97c \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><i class=\"mb-1 icon-size-regular fak fa-gen-mobile-laptop text-orange\"><\/i><h3 class=\"text-black h5\">\uc885\ud569\uc801\uc778 \uc62c\uc778\uc6d0 \uc9c1\uc6d0 \uacbd\ud5d8<\/h3>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \uc5d0\uc774\uc804\ud2b8\ub294 \ube44\uc988\ub2c8\uc2a4\uc758 \uc5bc\uad74\uc785\ub2c8\ub2e4. \ucc38\uc5ec\ub97c \uc720\uc9c0\ud558\uace0 \ud0c1\uc6d4\ud558\uace0 \uacf5\uac10\ud558\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ud544\uc694\ud55c \ub3c4\uad6c\uc640 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc2ed\uc2dc\uc624. Workforce Engagement Management\ub294 \uc0c1\ub2f4\uc6d0\uc774 \ud1b5\ud569 \uc194\ub8e8\uc158\uc5d0\uc11c \uc77c\uc815, \ud734\uac00 \uc694\uccad \ub4f1\uc5d0 \uc561\uc138\uc2a4\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc6d0\uacfc \uad00\ub9ac\uc790\ub294 \uc791\uc5c5\uc744 \uc218\ud589\ud558\uae30 \uc704\ud574 \uc815\ubcf4\uc5d0 \uc989\uc2dc \uc561\uc138\uc2a4\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uc758\uc801\uc808\ud55c \uc131\ub2a5 \ud1b5\ucc30\ub825\uc744 \uc5bb\uc73c\uba74 \uc2e0\uc18d\ud558\uac8c \uc870\uce58\ub97c \ucde8\ud558\uace0 \ub354 \ub098\uc740 \uacb0\uacfc\ub97c \uc5bb\uc744 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \ubc29\ubc95\uc744 \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8\ub294 \uc790\uc2e0\uc758 \uc131\uacfc\ub97c \uc8fc\ub3c4\ud560 \uc218 \uc788\uace0 \ub9ac\ub354\ub294 \ud6a8\uc728\uc131\uacfc \uacf5\uac10\uc73c\ub85c \uc22b\uc790\uac00 \uc544\ub2cc \uc0ac\ub78c\uc744 \uad00\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"\/customer-stories\/twiddy-company\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"200\" height=\"200\" src=\"https:\/\/www.genesys.com\/media\/logo-cqc-twiddy.png\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg  \"><blockquote class=\"ko-kr\"><p>\ub9ac\uc18c\uc2a4 \uacc4\ud68d\uc740 Genesys \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uae30\ub2a5\uc744 \ud1b5\ud574 \uc790\ub3d9\ud654\ub418\uc5b4 \uac10\ub3c5\uc790\uac00 \uc218\ub3d9\uc73c\ub85c \ub370\uc774\ud130\ub97c \uc218\uc9d1\ud558\uace0 \uc2a4\ud504\ub808\ub4dc\uc2dc\ud2b8\ub97c \uad00\ub9ac\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc774\uc804\uc5d0\ub294 \uc77c\uc815\uc744 \uc7a1\uace0 \uc608\uce21\ud558\ub294 \ub370 3\uc77c\uc774 \uac78\ub838\uc9c0\ub9cc \uc9c0\uae08\uc740 \ub2e8 \uba87 \ubd84\uc774\uba74 \ub429\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Blake Stockslager, CIO, Twiddy &amp; Company<\/p><div class=\"btn btn-primary\">\uace0\uac1d \uc2a4\ud1a0\ub9ac \uc77d\uae30<\/div><\/div><\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"cqc-container h-100\"><a class=\"cqc-body h-100 vertical\" href=\"\/customer-stories\/xerox\" target=\"\" rel=\"\"><div class=\"logo\">\n                <img decoding=\"async\" width=\"380\" height=\"380\" src=\"https:\/\/www.genesys.com\/media\/Customer-logo-Xerox-2021.svg\" class=\"shadowed-lg\" alt=\"\"><\/div><div class=\"details rounded text-center shadow-lg  \"><blockquote class=\"ko-kr\"><p>\ube44\uc6a9\uc774 \uac00\uc7a5 \ub9ce\uc774 \ub4dc\ub294 \uc6cc\ud06c\ud3ec\uc2a4\ub294 \uc778\ub825\uc774\ubbc0\ub85c \ucd5c\ub300\ud55c \uc0dd\uc0b0\uc801\uc774\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \ub9cc\ub4e4\uace0 \uc2f6\uc5c8\uc2b5\ub2c8\ub2e4. [Genesys Cloud\ub97c \ud1b5\ud574] \uc6b0\ub9ac\ub294 \uc774\ub97c \ub3d9\uc801\uc73c\ub85c \uc218\ud589\ud558\ub294 \uac15\ub825\ud55c \ub3c4\uad6c\ub97c \uac16\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<\/blockquote><p class=\"attribution mb-1\"> \u2014 Naresh Shanker, CTO, Xerox<\/p><div class=\"btn btn-primary\">\uace0\uac1d \uc2a4\ud1a0\ub9ac \uc77d\uae30<\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row][vc_column][vc_column_text]<\/p>\n<h3 class=\"text-navy h3 text-blue\" style=\"text-align: center;\">Genesys\uc758 \ucd94\uac00 \uae30\ub2a5<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;no-gutters&#8221;][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/gamification-call-center-employees\"><div class=\"card-body\"><h3 class=\"h5\">\uac8c\uc784\ud654\ub97c \ud1b5\ud55c \uc9c1\uc6d0 \ub3d9\uae30\ubd80\uc5ec<\/h3><p>\uacb0\uacfc\ub97c \uc774\ub04c\uc5b4\ub0b4\ub294 \uc2e4\ud589 \uac00\ub2a5\ud55c \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\ub85c \uc9c1\uc6d0\uc774 \ubaa9\ud45c\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac<\/h3><p>\uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uc720\uc6a9\ud55c \ub3c4\uad6c\uc640 \uc9c0\uc6d0, \uc131\uc7a5 \uae30\ud68c\ub97c \uc81c\uacf5\ud558\uc5ec \uc5c5\ubb34\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uac83\uc744 \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d<\/h3><p>\ud14d\uc2a4\ud2b8 \ubc0f \uc74c\uc131 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc8fc\uc694 \uc774\ubca4\ud2b8\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \ub610\ud55c \uaddc\uc815 \uc900\uc218\ub97c \ubcf4\uc7a5\ud558\uba70 \uad50\uc721 \uae30\ud68c\ub97c \ud30c\uc545\ud558\ub294 \ub4f1\uc758 \uc791\uc5c5\uc744 \uc218\ud589\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/employee-performance-management-tools\"><div class=\"card-body\"><h3 class=\"h5\">\uc9c1\uc6d0 \uc131\uacfc \uad00\ub9ac \ub3c4\uad6c<\/h3><p>\ucf54\uce6d \ubc0f \uad50\uc721\uc744 \ud1b5\ud574 \uc131\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4. \uc2e4\uc2dc\uac04\uc73c\ub85c \uc778\ud130\ub799\uc158 \uad00\ub9ac\ud558\uba70 \ub370\uc774\ud130 \ubd84\uc11d \ubc0f \uc561\uc158 \uc544\uc774\ud15c\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc5c5\ub370\uc774\ud2b8\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/quality-assurance-and-monitoring\"><div class=\"card-body\"><h3 class=\"h5\">\ud488\uc9c8 \ubcf4\uc99d \ubc0f \ubaa8\ub2c8\ud130\ub9c1<\/h3><p>\uace0\uac1d\uc758 \uc18c\ub9ac(VoC) \uc778\uc0ac\uc774\ud2b8\ub97c \uc704\ud574 \ub370\uc774\ud130 \uc190\uc2e4 \uc5c6\uc774, \ucc44\ub110 \uc804\uccb4\uc5d0\uc11c \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc744 \uae30\ub85d\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"btn btn-secondary\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_image%22%3A%22437236%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%220%22%2C%22flair_left%22%3A%220%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;2\/3&#8243; offset=&#8221;vc_col-lg-offset-2&#8243;][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uc885\ud569\uc801\uc778 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud234\ub85c \ud300 \uc131\uacfc\ub97c \ucd5c\uc801\ud654<\/h2>\n<p>[\/vc_column_text]<style type='text\/css'>\r @media only screen and (max-width: 575.98px) { h3.font-swb { font-size: calc(1.3361rem + 1.0332vw) !important; } #demo .form-col { padding: 0 15px; } #demo form { padding: 1rem; } }\r <\/style>[\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-3 scrollable-row\"><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\" target=\"_blank\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-metrics_GettyImages-1319801196-1-scaled-e1669991738141.jpg\" height=\"810\" width=\"1440\" alt=\"Definitive contact center metrics\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">29\uac00\uc9c0 \uc8fc\uc694 \ucf5c\uc13c\ud130 \ubc0f KPI \uc9c0\ud45c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"_blank\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/resource_thumbnail-gartner_ccass_2025.png\" height=\"528\" width=\"824\" alt=\"Resource thumbnail gartner ccass 2025\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\ubcf4\uace0\uc11c<\/p><h3 class=\"item-title h6\">Gartner\u00ae \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\u2122 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/3-steps-of-workforce-engagement-modernization\" target=\"_blank\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/employee_enagement_nguvu_blog.png\" height=\"1008\" width=\"1200\" alt=\"Employee enagement nguvu blog\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ud604\ub300\ud654 3\ub2e8\uacc4 | \uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544 - Genesys<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][vc_row el_id=&#8221;demo&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1684199621448{margin-right: 0px !important;margin-left: 0px !important;padding-top: 4.167rem !important;padding-right: 0px !important;padding-bottom: 4.167rem !important;padding-left: 0px !important;background-color: #00ae9e !important;border-radius: 30px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3 class=\"text-white h4\">\ud6a8\uacfc\uc801\uc778 \uc608\uce21 \ubc0f \uc77c\uc815 \uad00\ub9ac\ub97c \ud1b5\ud574 \uc9c1\uc6d0 \ubc0f \uc9c1\uc6d0 \uae30\ub7c9\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uc138\uc694<\/h3>\n<p class=\"text-white\">\uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub85c \ube44\uc6a9\uc744 \uc904\uc774\uba74\uc11c \ucee8\ud0dd \uc13c\ud130 \uc131\ub2a5\uc744 \ub192\uc774\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc2ed\uc2dc\uc624. \ub610\ud55c \uc7a5\uae30 \uc77c\uc815 \ubc0f \uc815\ud655\ud55c \uc7a5\uae30 \uc608\uce21 \uae30\ub2a5\uc744 \ud1b5\ud574 \uc6d0\uce58 \uc54a\ub294 \ucd08\uacfc \uadfc\ubb34 \ubc0f \uc9c1\uc6d0 \uc774\uc9c1\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Workforce Engagement Management\uac00 \uc5b4\ub5bb\uac8c \ucee8\ud0dd \uc13c\ud130 \uc6b4\uc601\uc744 \uac1c\uc120\ud558\ub294\uc9c0 \uc54c\uc544\ubcf4\ub824\uba74 \ub370\ubaa8\ub97c \uc694\uccad\ud558\uc2ed\uc2dc\uc624. \ubbf8\ub798\ub97c \uacc4\ud68d\ud558\uace0 \uc77c\uc0c1\uc801\uc778 \ub3c4\uc804\uc5d0 \uc815\uba74\uc73c\ub85c \ub9de\uc11c\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uc2ed\uc2dc\uc624.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;form-col&#8221; width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/346950\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/346950\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"480280\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select 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