{"id":344487,"date":"2026-03-30T10:38:29","date_gmt":"2026-03-30T17:38:29","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=344487"},"modified":"2026-04-02T20:05:58","modified_gmt":"2026-04-03T03:05:58","slug":"virtual-agents","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents","title":{"rendered":"\uac00\uc0c1 \uc0c1\ub2f4\uc0ac"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1770239455777{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;no-shadow&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/ko-kr\/genesys-cloud\">Genesys Cloud CX<\/a><\/div><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"\/ko-kr\/capabilities\/digital\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h1>\n<p class=\"text-22 text-balance\">\ub2e8\uc21c\ud55c \uc751\ub2f5\uc744 \ub118\uc5b4 \uace0\uac1d\uc774 \uc2e4\uc9c8\uc801\uc73c\ub85c \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \uc81c\uacf5\ud558\uc138\uc694.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\uc2dc\uc791\ud558\uae30<\/a><a role=\"button\"  class=\"btn btn-ff-primary chevron\" href=\"\/ko-kr\/campaign\/request-a-demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad\ud558\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"genesys-image align-right play-button\"><a class=\"video-lightbox\" href=\"https:\/\/www.youtube.com\/embed\/OHVXDDGTz2M?si=CbkF5LUhBtHVBwm9\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/1920x1080-Web-Thumbnail-Agentic-Virtual-Agent.jpg\" alt=\"1920&#215;1080 web thumbnail agentic virtual agent\" width=\"1600\" height=\"900\" class=\"rounded-xs\"\/><div class=\"video-backdrop\"><\/div><div class=\"play-btn bgc-white rounded d-flex align-items-center justify-content-center\"><div class=\"play-icon d-flex align-items-center justify-content-center\"><i class=\"fa-kit fa-play\"><\/i><\/div><div class=\"play-label ms-1\"><p class=\"mb-0 play-title\">Play<\/p><\/div><\/div><\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub85c<br \/>\n\ucc28\uc138\ub300 \uc790\uc728\ud615 CX \uad6c\ud604<\/h2>\n<p>\uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \uc989\uc2dc \uc81c\uacf5\ud558\uc138\uc694. \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ub2e8\uc21c\ud55c \ubc18\uc751\ud615 \uc790\ub3d9\ud654\ub97c \ub118\uc5b4, \uace0\uac1d \uc5ec\uc815\uc758 \uac01 \ub2e8\uacc4\uc5d0\uc11c \ucd94\ub860\ud558\uace0, \ud589\ub3d9\ud558\uba70, \uc801\uc751\ud569\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c \uc791\uc5c5\uc744 \ucc98\uc74c\ubd80\ud130 \ub05d\uae4c\uc9c0 \ud574\uacb0\ud558\uace0, \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc804\uccb4 \ub9e5\ub77d\uc744 \uc77c\uad00\ub418\uac8c \uc720\uc9c0\ud558\uba70, \uc778\ub825\uc774\ub098 \uc6b4\uc601\uc5d0 \ubd80\ub2f4\uc744 \uc8fc\uc9c0 \uc54a\uace0 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ud601\uc2e0\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243; 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flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22flair_image%22%3A%22565280%22%2C%22flair_width%22%3A%22100%25%22%2C%22flair_height%22%3A%22100%25%22%2C%22flair_top%22%3A%2250%25%22%2C%22flair_left%22%3A%220%22%2C%22flair_transform%22%3A%22translateY(-50%25)%22%2C%22flair_classes%22%3A%22object-fit-cover%22%7D%5D&#8221; css=&#8221;.vc_custom_1743757351296{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_row][vc_column]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 45.226130653266%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/ko-kr\/tours\/virtual-agent-tour?theme=glass' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uace0\uac1d \ud574\uacb0\uc744 \uc704\ud55c \uc2e4\ud589 \uc911\uc2ec AI<\/h2>\n<p>\ub300\uaddc\ubaa8 \ud589\ub3d9 \ubaa8\ub378(LAM)\uc5d0 \uae30\ubc18\ud55c \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc790\uc720 \ud615\uc2dd\uc758 \ub2f5\ubcc0 \uc0dd\uc131\uc774\ub098 \uc815\ud574\uc9c4 \uc2dc\ub098\ub9ac\uc624\uc5d0 \uc758\uc874\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \ubaa9\ud45c\ub97c \ucd94\ub860\ud558\uace0, \uacb0\uc815\ub860\uc801 \ubc29\uc2dd\uc73c\ub85c \ud589\ub3d9\uc744 \uacc4\ud68d\ud558\uba70, \uc2b9\uc778\ub41c \ud234\uacfc \uac00\ub4dc\ub808\uc77c\uc744 \uc0ac\uc6a9\ud574 \ub2e4\ub2e8\uacc4 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc2e4\ud589\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 AI\uac00 \uc0dd\uc131\ud55c \uc751\ub2f5\ubfd0 \uc544\ub2c8\ub77c \uc608\uce21 \uac00\ub2a5\ud558\uace0 \uac10\uc0ac \uac00\ub2a5\ud55c \uacb0\uacfc\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc190\uc27d\uac8c \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \uad6c\ucd95<\/h3>\n<p>\uc5d0\uc774\uc804\ud2f1 AI \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 LAM\uc744 \uae30\ubc18\uc73c\ub85c \ud558\uba70 Genesys Cloud AI \uc2a4\ud29c\ub514\uc624 \ub0b4\uc5d0\uc11c \uad6c\uc131 \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc774 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc5ec\ub7ec \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \ucc44\ub110\uc758 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uacfc \ubc31\uc624\ud53c\uc2a4 \uc2dc\uc2a4\ud15c \uc804\ubc18\uc758 \uc2e4\uc81c \ud589\ub3d9\uc744 \uacb0\ud569\ud558\uc5ec \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uc2e4\ud589\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ub2e8\uc21c \uc751\ub2f5\uc744 \ub118\uc5b4 \uc2e4\uc81c\uc801\uc778 \uacb0\uacfc \uc81c\uacf5<\/h3>\n<p>\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 LAM \uae30\ubc18 \ucd94\ub860\uc744 \ud1b5\ud574 \uace0\uac1d\uc758 \ubaa9\ud45c\ub97c \uc774\ud574\ud558\uace0, \ub9e5\ub77d\uc744 \ud574\uc11d\ud558\uba70, \ucc44\ub110\uacfc \uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0 \uac78\uccd0 \ucd5c\uc801\uc758 \ud574\uacb0 \uacbd\ub85c\ub97c \uacb0\uc815\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ubaa8\ub4e0 \uacf3\uc73c\ub85c \uc9c0\ub2a5\ud615 \uc790\ub3d9\ud654 \ud655\uc7a5<\/h3>\n<p>\ub178\ucf54\ub4dc \uc124\uacc4 \ud234, \ud1b5\ud569 \ucee8\ud14d\uc2a4\ud2b8, \ub514\uc9c0\ud138 \ubc0f \uc74c\uc131 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc790\uc728\uc801\uc73c\ub85c \ud655\uc7a5\ub418\ub294 \ud06c\ub85c\uc2a4 \ucc44\ub110 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc73c\ub85c \uac00\uce58 \uc2e4\ud604 \uc2dc\uac04\uc744 \uac00\uc18d\ud654\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc2e4\uc2dc\uac04\uc73c\ub85c \ub3d9\uc801 \uc870\uc815<\/h3>\n<p>\uc9c0\ub2a5\uc801\uc778 \uc7ac\uacc4\ud68d \ubc0f \ucc28\uc120\ucc45 \uacb0\uc815\uc744 \ud1b5\ud574 \uc2a4\ud06c\ub9bd\ud2b8\ub97c \ubc97\uc5b4\ub09c \uc0c1\ud669, \ub370\uc774\ud130 \ub204\ub77d, \uae09\ubcc0\ud558\ub294 \ub9e5\ub77d\uc5d0 \uc720\uc5f0\ud558\uac8c \ub300\uc751\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uace0\uac1d \ub9e5\ub77d \uae30\ubc18 \ub9de\ucda4 \uc124\uc815<\/h3>\n<p>\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d \uc815\ubcf4\ub97c \uc218\uc9d1 \ubc0f \uac80\uc99d\ud558\uba70, \uc790\ub3d9\uc73c\ub85c \ub808\uc774\ube14\uc774 \uc9c0\uc815\ub41c \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub85c \uc9c0\uc18d\uc801\uc73c\ub85c \ud559\uc2b5\ud558\uc5ec \uc9c0\uc2dd \uae30\ubc18\uc744 \uad6c\ucd95\ud558\uace0 \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \ub354\uc6b1 \uc2a4\ub9c8\ud2b8\ud574\uc9d1\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud1b5\uc81c\ub41c \uc790\uc728\uc131 \ubc0f \uc2e0\ub8b0<\/h3>\n<p>\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc815\uc758\ub41c \uc81c\uc5b4 \ubc94\uc704 \ub0b4\uc5d0\uc11c \uc791\ub3d9\ud558\uba70, \uc124\uba85 \uac00\ub2a5\ud55c \uacb0\uc815\uacfc \uac10\uc0ac \uac00\ub2a5\ud55c \uacb0\uacfc\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \uc790\uc728\uc801 \ud589\ub3d9\uc740 \uacc4\ud68d\ub418\uace0, \uac80\uc99d\ub418\uba70, \uae30\ub85d\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221; ct_stat_link=&#8221;url:%2Fko-kr%2Fresources%2Fstate-of-cx|title:%22State%20of%20Customer%20Experience%2C%22%20Genesys%2C%202025&#8243;]<\/p>\n<p class=\"text-60 font-weight-bold\">49%<\/p>\n<p class=\"text-22\">\uc18c\ube44\uc790\uc758 49%\uac00 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \u2018\uccab \uc0c1\ub2f4\uc5d0\uc11c\uc758 \ubb38\uc81c \ud574\uacb0\u2019\uc744 \uac00\uc7a5 \uc911\uc694\ud558\uac8c \uc5ec\uae34\ub2e4\uace0 \uc751\ub2f5\ud588\uc73c\uba70, 48%\ub294 \uc2e0\uc18d\ud55c \uc751\ub2f5\uc744 \uc911\uc694 \uc694\uc18c\ub85c \uaf3d\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uac00\uc7a5 \uc911\uc694\ud55c \uc21c\uac04\uc5d0 \uc2e4\ud589\ub418\ub294 \uc790\uc728\uc801 \ud574\uacb0<\/h2>\n<p>\uace0\uac1d \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \uac83\uc740 \ub2e8\uc21c\ud55c \ub300\ud654\uac00 \uc544\ub2c8\ub77c \uc2e4\ud589\uc785\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc5d0 \uac78\uce5c \ub2e4\ub2e8\uacc4 \uc5c5\ubb34\ub97c \uc790\uc728\uc801\uc73c\ub85c \uacc4\ud68d\ud558\uace0 \uc2e4\ud589\ud558\uba70, \ud544\uc694\ud560 \ub54c\ub9cc \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section par_bg=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_class=&#8221;bg-cover bg-150-md bg-center bg-norepeat&#8221; css=&#8221;.vc_custom_1740963356468{background-image: url(https:\/\/www.genesys.com\/media\/capability-home-pill-background.png?id=542417) !important;}&#8221;][vc_row r_gutter_size=&#8221;gutter-small&#8221; background_color=&#8221;bgc-glass&#8221; equal_height=&#8221;yes&#8221; el_class=&#8221;py-3 px-1 px-lg-3 rounded mt-0&#8243;][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc0ac\uace0\ud558\uace0, \ud589\ub3d9\ud558\uace0, \uacb0\uacfc\ub97c \uc81c\uacf5\ud558\ub294 AI<\/h2>\n<p>\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uc758 \ubaa9\ud45c\ub97c \uc774\ud574\ud558\uace0, \ucd5c\uc801\uc758 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uacb0\uc815\ud558\uba70, \uc5c5\ubb34\ub97c \ub05d\uae4c\uc9c0 \ud574\uacb0\ud558\ub294 \ub370 \ud544\uc694\ud55c \uc870\uce58\ub97c \uc790\uc728\uc801\uc73c\ub85c \uc2e4\ud589\ud569\ub2c8\ub2e4. \ub0b4\uc7a5\ub41c \uac70\ubc84\ub10c\uc2a4\ub97c \ubc14\ud0d5\uc73c\ub85c \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc548\uc804\ud558\uace0, \uc77c\uad00\ub418\uba70, \uc9c0\ub2a5\uc801\uc774\uace0, \uacb0\uacfc \uc911\uc2ec\uc801\uc778 \uacbd\ud5d8\uc744 \ub300\uaddc\ubaa8\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column el_class=&#8221;mt-2&#8243;][vc_row_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud578\ub4dc\uc624\ud504 \uc5c6\uc774 \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \uc2e4\ud589<\/h3>\n<p>\ubcf5\uc7a1\ud558\uace0 \ub2e4\ub2e8\uacc4\ub85c \uc774\ub8e8\uc5b4\uc9c4 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc790\uc728\uc801\uc73c\ub85c \ucc98\ub9ac\ud569\ub2c8\ub2e4. \uac80\uc99d\ubd80\ud130 \uc5c5\ub370\uc774\ud2b8 \ubc0f \ubb38\uc81c \ud574\uacb0\uae4c\uc9c0, \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \uc804\uccb4 \ud504\ub85c\uc138\uc2a4\ub97c \ucc98\ub9ac\ud569\ub2c8\ub2e4. \uc218\ub3d9 \uc774\uad00\uc774 \uc0ac\ub77c\uc9c0\uace0 \ud574\uacb0 \uc2dc\uac04\uc774 \ub2e8\ucd95\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ub2e8\uc21c\ud55c \ub2f5\ubcc0\uc774 \uc544\ub2cc \ud589\ub3d9<\/h3>\n<p>\uc2a4\ud06c\ub9bd\ud2b8 \uae30\ubc18\uc758 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \ubc97\uc5b4\ub098\uc138\uc694. AI \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uc758 \ubaa9\ud45c\ub97c \ud30c\uc545\ud558\uace0, \ucd5c\uc120\uc758 \ub2e4\uc74c \uc870\uce58\ub97c \uacc4\ud68d \ubc0f \uc2e4\ud589\ud569\ub2c8\ub2e4. \uc9c4\uc804 \uc5c6\ub294 \ub300\ud654\uac00 \uc544\ub2cc \uc9c4\uc815\ud55c \ud574\uacb0\ucc45\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ubaa8\ub4e0 \uace0\uac1d\uc744 \ub530\ub77c\uac00\ub294 \ub9e5\ub77d<\/h3>\n<p>\ucc44\ub110, \ud234, \uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0\uc11c \uc644\ubcbd\ud55c \ub9e5\ub77d\uc744 \uc720\uc9c0\ud558\uc138\uc694. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uc758 \uc694\uad6c\uc640 \uc5ec\uc815 \uc2e0\ud638\uc5d0 \ub9de\ucdb0 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc720\uc5f0\ud558\uac8c \ub300\uc751\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d\uc5d0\uac8c \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc774 \uc5f0\uacb0\ub418\uace0 \uad00\ub828\uc131 \uc788\ub294 \uacbd\ud5d8\uc73c\ub85c \uc81c\uacf5\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ube44\uc988\ub2c8\uc2a4\uc640 \ud568\uaed8 \ud655\uc7a5\ub418\ub294 \uc140\ud504\uc11c\ube44\uc2a4<\/h3>\n<p>\uc0c8\ub85c\uc6b4 \ud234, \uc6cc\ud06c\ud50c\ub85c\uc6b0, \uc815\ucc45\uc774 \ucd94\uac00\ub428\uc5d0 \ub530\ub77c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ub354\uc6b1 \uad11\ubc94\uc704\ud55c \uc2dc\ub098\ub9ac\uc624\ub97c \ucd94\ub860\ud560 \uc218 \uc788\ub3c4\ub85d \uc5ed\ub7c9\uc744 \ud655\uc7a5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc2a4\ud06c\ub9bd\ud2b8\ub098 \uc815\uc801\uc778 \ud50c\ub85c\uc6b0\ub85c \ub418\ub3cc\uc544\uac08 \ud544\uc694 \uc5c6\uc774 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc5d4\ub4dc-\ud22c-\uc5d4\ub4dc \ud574\uacb0\ucc45\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc790\uc728\uc131<\/h3>\n<p>\uc548\uc2ec\ud558\uace0 \uc6b4\uc601\ud558\uc138\uc694. \ub0b4\uc7a5\ub41c \uac00\ub4dc\ub808\uc77c, \ud22c\uba85\ud55c \ucd94\ub860, \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \uc815\ucc45\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \uc790\uc728 \ud589\ub3d9\uc774 \uc548\uc804\ud558\uace0, \uaddc\uc815\uc744 \uc900\uc218\ud558\uace0, \uc608\uce21 \uac00\ub2a5\ud558\ub3c4\ub85d \ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc2e4\ud589\uc73c\ub85c \uc774\uc5b4\uc9c0\ub294 \uac00\uc2dc\uc131<\/h3>\n<p>\ud1b5\ud569 \ubd84\uc11d\uc73c\ub85c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc758 \uc791\uc5c5 \uc218\ud589 \ubc29\uc2dd\uc744 \uc815\ud655\ud558\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \uc778\uc0ac\uc774\ud2b8\uc640 \uc644\uc804\ud55c \uac10\uc0ac \ucd94\uc801\uc744 \ud65c\uc6a9\ud558\uc5ec \uc758\uc0ac\uacb0\uc815\uc744 \ucd94\uc801\ud558\uace0, \ubb38\uc81c\uc810\uc744 \ubc1c\uacac\ud558\uace0, \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uac1c\uc120\ud558\uc138\uc694.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1733964760912{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row el_class=&#8221;form-card&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-start \"  href=\"\/ko-kr\/resources\/contact-center-buyers-guide\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-content col-md-8\"><div class=\"content-container\"><h2>2026 AI \ubc0f CX \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h2>\n<p>AI \uae30\ubc18 \uae30\uc220\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\ub294 \ubc29\ubc95\uc744 \uc0b4\ud3b4\ubcf4\uc138\uc694<\/p>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">\uc9c0\uae08 \ub2e4\uc6b4\ub85c\ub4dc<\/div><\/div><\/div><div class=\"col-image col-md-4 flex-column justify-content-center mt-1 mt-lg-0 img-top-container no-offset\"><img decoding=\"async\" width=\"508\" height=\"474\" src=\"https:\/\/www.genesys.com\/media\/buyers-guide-2025.jpg\" alt=\"\" class=\"\"><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1733964760912{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0 \uc788\uc744\uae4c\uc694?<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/customer-stories\" target=\"\" rel=\"\">\uace0\uac1d \uc0ac\ub840 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout\" data-current-active=\"0\" data-layout=\"default\" data-count=\"4\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item active\"><a class=\"logo-nav\" aria-label=\"View Maximus story\" title=\"Maximus\" href=\"#501419\"><img decoding=\"async\" class=\"company-logo\" alt=\"Maximus logox350\" src=\"https:\/\/www.genesys.com\/media\/Maximus-logox350.png\" width=\"350\" height=\"45\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Helpline story\" title=\"Helpline\" href=\"#344107\"><img decoding=\"async\" class=\"company-logo\" alt=\"Logo helpline cmjn\" src=\"https:\/\/www.genesys.com\/media\/logo_helpline-cmjn.png\" width=\"7546\" height=\"1421\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Best Buy Canada story\" title=\"Best Buy Canada\" href=\"#591441\"><img decoding=\"async\" class=\"company-logo\" alt=\"Best buy canada   geek squad logo\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Geek-Squad-logo-lock-up.png\" width=\"840\" height=\"217\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Charles Sturt University story\" title=\"Charles Sturt University\" href=\"#607954\"><img decoding=\"async\" class=\"company-logo\" alt=\"Csu logo\" src=\"https:\/\/www.genesys.com\/media\/CharlesSturtUni_Logo_border-scaled.png\" width=\"1600\" height=\"462\"><\/a><\/div><\/div><div class=\"carousel-content-col\"><button aria-label=\"Previous panel\" title=\"Previous panel\" class=\"prev-control carousel-controls hidden\"><\/button><div class=\"customer-content active\" data-href=\"501419\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/maximus\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Call center workers\" src=\"https:\/\/www.genesys.com\/media\/Maximus_hero.jpg\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-lg\">\u201c\uc6b0\ub9ac\ub294 Genesys\uc640 \ud0c0\uc0ac AI \uc194\ub8e8\uc158\ub4e4\uc744 \ube44\uad50 \uac80\ud1a0\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc, \uc9c0\ub09c 1\ub144\uac04 \uadf8\ub9ac\uace0 \uc55e\uc73c\ub85c \uc9c4\ud589\ub420 \ubaa8\ub4e0 \ub300\ud654\ud615 AI \uad6c\ud604 \ud504\ub85c\uc81d\ud2b8\uc5d0\uc11c Genesys Dialog Engine Bot Flows \ub610\ub294 Digital Bot Flows\ub97c \ud1b5\ud55c \ubcf4\uc774\uc2a4 \ubd07 \ubc0f \ucc57\ubd07\uc6a9 Genesys AI\ub97c \ub3c4\uc785\ud558\uae30\ub85c \uacb0\uc815\ud588\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Charles Skowron<\/p><p class=\"customer-title\">IT \uc124\uacc4 \uc218\uc11d \ucc45\uc784\uc790, Maximus<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"344107\" data-index=\"1\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/helpline\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Helpline hero\" src=\"https:\/\/www.genesys.com\/media\/Helpline_hero.jpg\" width=\"626\" height=\"354\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201c\uc6b0\ub9ac\uac00 \uc9c1\uc811 \uad6c\ud604\uc744 \ub2f4\ub2f9\ud588\uc73c\uba70, \uace0\uac1d \uc9c0\uc6d0 \uae30\uc220\uc790\ub4e4\uc740 \ub2e8 \uba87 \uc2dc\uac04 \ub9cc\uc5d0 \uc2dc\uc2a4\ud15c\uc5d0 \uc775\uc219\ud574\uc84c\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Lionel Florence<\/p><p class=\"customer-title\">\uc0ac\uc6a9\uc790 \ub514\uc9c0\ud138 \uc5ec\uc815 \ub2f4\ub2f9 \uc774\uc0ac, HELPLINE<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"591441\" data-index=\"2\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/best-buy-canada\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"Best buy canada store\" src=\"https:\/\/www.genesys.com\/media\/Best-Buy-Mobile-store-2.jpg\" width=\"657\" height=\"352\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201c\uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ub3c4\uc785\uc73c\ub85c \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \uc774\uc81c, \uc790\uc2e0\uc774 \uc88b\uc544\ud558\ub294 \uc5c5\ubb34\uc778 \uae30\uc220\uc801 \ubb38\uc81c \ud574\uacb0\uacfc \ub354 \ub192\uc740 \uac00\uce58\uc758 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \uc9d1\uc911\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Angelo Daga<\/p><p class=\"customer-title\">\uae31 \uc2a4\ucffc\ub4dc \uc6d0\uaca9 \uc11c\ube44\uc2a4 \ub2f4\ub2f9, Best Buy Canada<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><div class=\"customer-content\" data-href=\"607954\" data-index=\"3\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/customer-stories\/charles-sturt-university\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"University students sitting in class using their laptops to take notes\" src=\"https:\/\/www.genesys.com\/media\/CSU-hero-image-2.png\" width=\"1088\" height=\"612\"><\/div><div class=\"customer-quote-col\"><p class=\"quote-content mb-2 quote-size-xl\">\u201c\uc5d0\uc774\uc804\ud2f1 AI\ub97c \uc0ac\uc6a9\ud558\uba74 \ubcf5\uc7a1\ud55c \uc0c1\ud638\uc791\uc6a9\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \uc815\uad50\ud558\uace0 \uc138\ubc00\ud55c \ud50c\ub85c\uc6b0\ub97c \ube60\ub974\uace0 \uc27d\uac8c \uad6c\ucd95\ud558\uace0 \ubc18\ubcf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Michael Buttsworth<\/p><p class=\"customer-title\">\ud559\uc0dd \uacbd\ud5d8 \uc11c\ube44\uc2a4 \uc13c\ud130 \ubd80\uad6d\uc7a5, Charles Sturt University<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><button aria-label=\"Next panel\" title=\"Next panel\" class=\"next-control carousel-controls\"><\/button><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%5D&#8221;][vc_row css=&#8221;.vc_custom_1669151417686{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys\ub85c \ub354 \ub9ce\uc740 \uac00\ub2a5\uc131\uc744 \ud655\uc778\ud574\ubcf4\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\"><div class=\"card-body\"><h3 class=\"h5\">AI \ubc0f \uc790\ub3d9\ud654<\/h3><p>\ucc57\ubd07 \uc9c0\uc6d0, \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8 \ub4f1\uc73c\ub85c \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ucda9\uc871\uc2dc\ud0a4\uace0 \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \uac15\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-studio\"><div class=\"card-body\"><h3 class=\"h5\">Genesys Cloud AI \uc2a4\ud29c\ub514\uc624<\/h3><p>\uc548\uc804\ud558\uace0 \uc911\uc559\ud654\ub41c \ud5c8\ube0c\uc5d0\uc11c AI \uae30\ubc18 \uacbd\ud5d8\uc744 \uad6c\ucd95\ud558\uace0 \ud601\uc2e0\ud558\uc138\uc694. Genesys Cloud AI \uac00\uc774\ub4dc\ub97c \uc774\uc6a9\ud574 AI \ud601\uc2e0\uc744 \uc548\uc804\ud558\uac8c \uac00\uc18d\ud654 \ubc0f \uac04\uc18c\ud654\ud558\uace0, \ub300\uaddc\ubaa8\ub85c \uc218\ud589\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/messaging-apps\"><div class=\"card-body\"><h3 class=\"h5\">Messaging apps<\/h3><p>\ud1b5\ud569 \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc790\ub3d9\ud654\ud558\uba70, \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc778\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/sms-messaging\"><div class=\"card-body\"><h3 class=\"h5\">SMS \uba54\uc2dc\uc9d5<\/h3><p>\uce5c\uc219\ud55c \ubaa8\ubc14\uc77c \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc77c\uc0c1\uc744 \ubc29\ud574\ud558\uc9c0 \uc54a\uace0 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>\uc62c\uc778\uc6d0 \ub514\uc9c0\ud138 \uae30\ub2a5 \uc81c\ud488\uad70 \ub610\ub294 \uae30\uc5c5 \uc790\uccb4 \uc194\ub8e8\uc158\uc73c\ub85c \ud300\uc744 \uc9c0\uc6d0\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/copilots\"><div class=\"card-body\"><h3 class=\"h5\">\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff (Agent Copilot)<\/h3><p>\uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc2e4\uc2dc\uac04 AI \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uc5ec \uc778\ud130\ub799\uc158\uc758 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uace0 \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/social-media-customer-service\"><div class=\"card-body\"><h3 class=\"h5\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \uace0\uac1d \uc11c\ube44\uc2a4<\/h3><p>\uae0d\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \uad6c\ucd95\uc744 \uc704\ud574 \uc774\ubbf8 \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \uc778\uae30 \uc788\ub294 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/live-chat-software\"><div class=\"card-body\"><h3 class=\"h5\">\uc2e4\uc2dc\uac04 \ucc44\ud305<\/h3><p>\uace0\uac1d\uacfc \uc2e4\uc2dc\uac04\uc73c\ub85c \ucc44\ud305\ud558\uc5ec \uc2e0\uc18d\ud558\uac8c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc138\uc694. \uc804\ud654 \ud1b5\ud654\uac00 \ud544\uc694 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">\uc5c5\ubb34 \uc790\ub3d9\ud654<\/h3><p>\uc815\ud655\ud558\uace0 \uc77c\uad00\ub41c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubc31\uc624\ud53c\uc2a4 \uc804\uccb4\uc5d0\uc11c \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \uae30\ubc18 \uc6f9 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \ucc28\uc120\uc758 \uc81c\uc548 \ub610\ub294 \ub9ac\uc18c\uc2a4\uac00 \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uace0\uac1d\uacfc \uc628\ub77c\uc778\uc5d0\uc11c \ud6a8\uc728\uc801\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/automated-routing\"><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \ub77c\uc6b0\ud305<\/h3><p>\uc2e4\uc2dc\uac04\uc73c\ub85c AI\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc744 \ucd5c\uc0c1\uc758 \uc11c\ube44\uc2a4\uc640 KPI \ub2ec\uc131\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \uc9c1\uc6d0\uacfc \ub9e4\uce6d\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/speech-and-text-analytics\"><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d<\/h3><p>\ud14d\uc2a4\ud2b8 \ubc0f \uc74c\uc131 \ubd84\uc11d\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc8fc\uc694 \uc774\ubca4\ud2b8\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4. \ub610\ud55c \uaddc\uc815 \uc900\uc218\ub97c \ubcf4\uc7a5\ud558\uba70 \uad50\uc721 \uae30\ud68c\ub97c \ud30c\uc545\ud558\ub294 \ub4f1\uc758 \uc791\uc5c5\uc744 \uc218\ud589\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/email-contact-center\"><div class=\"card-body\"><h3 class=\"h5\">\uc774\uba54\uc77c<\/h3><p>\uc774\uba54\uc77c\uc5d0 \ucda9\ubd84\ud55c \uc8fc\uc758\ub97c \uae30\uc6b8\uc774\uc138\uc694. \ucee8\ud0dd\uc13c\ud130 \ub370\uc2a4\ud06c\ud1b1\uc5d0 \ud1b5\ud569\ub41c \uad00\ub9ac \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uc5ec \uc774\uba54\uc77c \uc9c0\uc6d0 \uae30\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc9c0\uc2dd \uad00\ub9ac \ub3c4\uad6c<\/h3><p>AI \uae30\ubc18 \uc9c0\uc2dd \uad00\ub9ac \ud234\ub85c \ud56d\uc0c1 \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/co-browse-screenshare\"><div class=\"card-body\"><h3 class=\"h5\">\ucf54-\ube0c\ub77c\uc6b0\uc9d5 \ubc0f \ud654\uba74 \uacf5\uc720<\/h3><p>\uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d\uc774 \uc5f0\ub77d\ud558\ub294 \uc774\uc720\ub97c \ud30c\uc545\ud558\uc138\uc694. \ubb38\uc81c \ud574\uacb0 \ubc29\ubc95\uc744 \uc9c1\uc811 \ubcf4\uc5ec\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub85c \ud6a8\uc728\uc131\uc744 \uadf9\ub300\ud654\ud558\uace0 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/resources\" target=\"\" rel=\"\">\ubaa8\ub4e0 \ub9ac\uc18c\uc2a4 \ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title\">2026 AI\uae30\ubc18 CX \ub3c4\uc785\uc744 \uc704\ud55c \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3><p class=\"brief-desc text-20 mb-0\">\ubbf8\ub798\uc758 \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\ub294 \uae30\uc220 \ubc0f \uae30\uc220 \ub3c4\uc785 \ud2b8\ub80c\ub4dc<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/five-steps-to-master-digital-customer-engagement\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-mastering_thumbnail.png\" height=\"240\" width=\"440\" alt=\"5 mastering thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\uace0\uac1d \uacbd\ud5d8\uacfc \uc5c5\ubb34\uc758 \ubbf8\ub798<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/webinars\/genesys-cloud-cx-demo-2022\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-demo.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">\uace0\uac1d \uacbd\ud5d8 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uc704\ud55c \uc62c\uc778\uc6d0 \ucef4\ud3ec\uc800\ube14 CX \ud50c\ub7ab\ud3fc \uc18c\uac1c\uc640 Genesys Cloud \ub370\ubaa8 \uc2dc\uc5f0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\uae30\ub2a5<\/p><h3 class=\"item-title h6\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741334683100{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\ub97c \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud558\ub294 \uc9c0 \uc54c\uc544\ubcf4\uc138\uc694<\/h2>\n<p>\ub370\ubaa8\ub97c \uc694\uccad\ud558\uc5ec Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc5b4\ub5bb\uac8c \ub3c4\uc6c0\uc744 \uc8fc\ub294\uc9c0 \uc0b4\ud3b4\ubcf4\uc138\uc694. \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \ubaa8\ub4e0 \uc2dc\uac04\uc5d0 \uace0\uac1d\uc744 \uc751\ub300\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc18c\ud1b5\ud560 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 AI \uc0c1\ub2f4\uc0ac\ub97c \uad6c\ucd95\ud558\uace0 \uace0\uac1d\uacfc\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \ube60\ub974\uace0 \ub9e4\ub044\ub7fd\uac8c \uc9c4\ud589\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/344487\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/344487\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"480666\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uc608\uc57d\ud558\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uc608\uc57d\ud558\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">\uad00\uc2ec\uc744 \uac00\uc838 \uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ucc57\ubd07\uc5d0 \ub300\ud574 \uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38(FAQ)<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c '\uc5d0\uc774\uc804\ud2f1 AI'\ub780 \ubb34\uc5c7\uc744 \uc758\ubbf8\ud558\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c \uc5d0\uc774\uc804\ud2f1 AI\ub780 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0, \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9ac\uba70, \ubbf8\ub9ac \uc815\uc758\ub41c \ub2f5\ubcc0\ub9cc \ud558\ub294 \ub300\uc2e0 \uc790\uc728\uc801\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub294 AI \uc2dc\uc2a4\ud15c\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc2dc\uc2a4\ud15c\uc740 \uc815\ud574\uc9c4 \uac00\ub4dc\ub808\uc77c \ub0b4\uc5d0\uc11c \uc791\ub3d9\ud558\uba70, \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc758 \uac1c\uc785\uc774 \ud544\uc694\ud55c \uc2dc\uc810\uc744 \ud310\ub2e8\ud558\uba74\uc11c \uc791\uc5c5\uc744 \ucc98\uc74c\ubd80\ud130 \ub05d\uae4c\uc9c0 \ucc98\ub9ac\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \uc81c\uacf5\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uc774\uc810\uc740 \ubb34\uc5c7\uc778\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc870\uc9c1\uc774 \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0, \ucd5c\ucd08 \ubb38\uc758 \ud574\uacb0\ub960\uc744 \uac1c\uc120\ud558\uace0, \uace0\uac1d \uc9c0\uc6d0\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \ud655\uc7a5\ud558\uace0, \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ub354 \ube60\ub974\uace0 \uc77c\uad00\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc5b4\ub5a4 \uc885\ub958\uc758 \uc791\uc5c5\uc744 \uc2dc\uc791\ubd80\ud130 \ub05d\uae4c\uc9c0 \uc218\ud589\ud560 \uc218 \uc788\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ubcf5\uc7a1\ud55c \ubb38\uc758 \ub2f5\ubcc0, \uace0\uac1d \uc815\ubcf4 \uc870\ud68c \ubc0f \uc5c5\ub370\uc774\ud2b8, \uac70\ub798 \ucc98\ub9ac, \ubb38\uc81c \ud574\uacb0, \ub2e4\ub2e8\uacc4 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc548\ub0b4, \uc694\uccad \ud574\uacb0 \ub4f1 \uc778\uac04\uc758 \uac1c\uc785 \uc5c6\uc774 \uc5c5\ubb34\ub97c \uc218\ud589\ud569\ub2c8\ub2e4. \ud544\uc694\ud55c \uacbd\uc6b0, \uc804\uccb4 \ucee8\ud14d\uc2a4\ud2b8\uc640 \ud568\uaed8 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc774\uad00\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc5b4\ub5bb\uac8c \ud658\uac01\uc774\ub098 \uc798\ubabb\ub41c \ud589\ub3d9\uc744 \uc608\ubc29\ud558\ub098\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc815\uc758\ub41c \uac00\ub4dc\ub808\uc77c \ub0b4\uc5d0\uc11c \uc791\ub3d9\ud558\uace0, \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ub370\uc774\ud130 \uc18c\uc2a4\ub97c \uc0ac\uc6a9\ud558\uba70, \uac80\uc99d \uaddc\uce59\uc744 \uac15\uc81c\ud558\uace0, \uc2b9\uc778\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0 \ub530\ub974\ub3c4\ub85d \ud568\uc73c\ub85c\uc368 \ud658\uac01\uacfc \uc798\ubabb\ub41c \ud589\ub3d9\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\uc18d\uc801\uc778 \ubaa8\ub2c8\ud130\ub9c1, \uac80\uc0ac, \uc778\uac04\uc758 \uac10\ub3c5\uc740 \uc815\ud655\ud558\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ud589\ub3d9\uc744 \ubcf4\uc7a5\ud558\ub294 \ub370 \ub354\uc6b1 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ucc57\ubd07\uc5d0\ub294 \uc5b4\ub5a4 \uc720\ud615\uc774 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uae30\uc5c5\uc5d0\uc11c \uc0ac\uc6a9 \uac00\ub2a5\ud55c \ucc57\ubd07\uc5d0\ub294 \uc5ec\ub7ec \uc720\ud615\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uac00\uc7a5 \ub2e8\uc21c\ud55c \uc720\ud615\uc740 \uba54\ub274 \ub610\ub294 \ubc84\ud2bc \uae30\ubc18\uc758 \ucc57\ubd07\uc785\ub2c8\ub2e4. \uc0ac\uc6a9\uc790\ub294 \uc2a4\ud06c\ub9bd\ud2b8\uac00 \uc791\uc131\ub41c \uba54\ub274\uc5d0 \uc561\uc138\uc2a4\ud558\uc5ec \ud2b9\uc815 \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\uc744 \uc5bb\uc2b5\ub2c8\ub2e4. \uba54\ub274 \uae30\ubc18 \ubd07\uc740 \uae30\ubcf8\uc801\uc73c\ub85c \uc758\uc0ac\uacb0\uc815 \ud2b8\ub9ac \uae30\ubc18\uc758 \uc0ac\uc6a9\uc790 \uc778\ud130\ud398\uc774\uc2a4\uc785\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc815\ud574\uc9c4 \uc2a4\ud06c\ub9bd\ud2b8\uc5d0\uc11c \ubc97\uc5b4\ub0a0 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uaddc\uce59 \uae30\ubc18 \ucc57\ubd07\uc740 \uc2e4\uc81c \ub300\ud654\ub97c \uc2dc\ubbac\ub808\uc774\uc158\ud558\uae30 \uc704\ud574 &#8216;if\/then&#8217; \ub17c\ub9ac\ub97c \uc0ac\uc6a9\ud558\uba70, \uc57d\uac04 \ub354 \ubcf5\uc7a1\ud569\ub2c8\ub2e4. \uc11c\ube44\uc2a4 \ud300\uc774 \uc5ec\ub7ec \ud2b9\uc815 \uc9c8\ubb38\uc744 \ubc18\ubcf5\ud574\uc11c \uc811\ud560 \uacbd\uc6b0, \uaddc\uce59 \uae30\ubc18 \ubd07\uc774 \uc720\uc6a9\ud569\ub2c8\ub2e4.<\/p>\n<p>AI \uae30\ubc18 \ucc57\ubd07\uc740 \ub354\uc6b1 \ubc1c\uc804\ub41c \ud615\ud0dc\uc785\ub2c8\ub2e4. \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM) \ubc0f \uba38\uc2e0\ub7ec\ub2dd \ub4f1\uc744 \ud65c\uc6a9\ud574 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc131\uc7a5\ud569\ub2c8\ub2e4. \ucd5c\uace0\uc758 AI \ucc57\ubd07\uc740 \ucd5c\uc885 \uc0ac\uc6a9\uc790\uc5d0\uac8c\uc11c \ub354 \ub9ce\uc740 \uc815\ubcf4\ub97c \uc5bb\uae30 \uc704\ud574 \uc9c8\ubb38\ud558\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n<p>\ucc57\ubd07\uc740 \uc6f9\uc0ac\uc774\ud2b8\uc640 \ubaa8\ubc14\uc77c \uc571 \ub4f1 \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \uc791\ub3d9\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ucc57\ubd07\uc774\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ucc57\ubd07 \ub610\ub294 \ubcf4\uc774\uc2a4\ubd07\uc758 \uac00\uc7a5 \uc815\uad50\ud55c \ubc84\uc804\uc785\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc9c8\ubb38\uc5d0 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud55c\ub2e4\ub294 \uc810\uc5d0\uc11c\ub294 \ucc57\ubd07 \ubc0f \ubcf4\uc774\uc2a4\ubd07\uacfc \ub3d9\uc77c\ud558\uc9c0\ub9cc, \ud6e8\uc52c \ub354 \uc0ac\ub78c\uacfc \ub300\ud654\ud558\ub294 \ub4ef\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc5d0\uc774\uc804\ud2f1 AI \uc2dc\uc2a4\ud15c\uacfc \uba38\uc2e0\ub7ec\ub2dd\uc744 \ud65c\uc6a9\ud574 \uace0\uac1d \ubb38\uc758\uc5d0 \ub300\ud55c \ub2f5\ubcc0\uc744 \uc81c\uc2dc\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c, \uc791\uc5c5 \uc911\uc5d0 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \ud559\uc2b5\ud558\uba70, \ub514\uc9c0\ud138 \uc11c\ube44\uc2a4\uc640 \uc778\uac04 \uc0c1\ub2f4\uc0ac \uac04\uc758 \uac04\uadf9\uc744 \uc881\ud799\ub2c8\ub2e4.<\/p>\n<p>\ud544\uc694\ud560 \uacbd\uc6b0 \uc0c1\ud638\uc791\uc6a9 \uc694\uc57d, \ub9c8\ubb34\ub9ac \ucf54\ub4dc \uc81c\uacf5, \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub85c\uc758 \uc6d0\ud65c\ud55c \uc804\ud658\ub3c4 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \ub9e5\ub77d\uc774 \uc720\uc9c0\ub418\uace0 \uc0c1\ub2f4\uc0ac\uac00 \uc190\uc27d\uac8c \uac1c\uc785\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc18c\uc15c \ubbf8\ub514\uc5b4, \uc804\ud654 \ud1b5\ud654, \ubaa8\ubc14\uc77c \uc571 \ub4f1 \ub2e4\uc591\ud55c \ucc44\ub110\uc5d0\uc11c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc640 \ubd07\uc740 \uc5b4\ub5bb\uac8c \ub2e4\ub985\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ucc57\ubd07, \ubcf4\uc774\uc2a4\ubd07, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ubaa8\ub450 \uc778\uac04\uc758 \uac1c\uc785\uc744 \ucd5c\uc18c\ud654\ud558\uc5ec \uace0\uac1d\uc758 \uc9c8\ubb38\uc5d0 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \ube60\ub974\uace0 \uc27d\uac8c \ub2f5\ubcc0\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub300\ubd80\ubd84\uc758 \ucc57\ubd07\uacfc \ubcf4\uc774\uc2a4\ubd07\uc740 \ub2f5\ubcc0\uc774 \ud504\ub85c\uadf8\ub798\ubc0d\ub418\uc5b4\uc57c \ud558\uba70, \uc774\ub7ec\ud55c \ub2f5\ubcc0\uc740 \ud574\ub2f9 \uc751\ub2f5\uc744 \uc774\ub04c\uc5b4 \ub0bc \uac00\ub2a5\uc131\uc774 \uc788\ub294 \uc9c8\ubb38\uacfc \uc5f0\uacb0\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc77c\ubd80\ub294 \uc778\uacf5\uc9c0\ub2a5\uc744 \uac00\uc9c0\uace0 \uc788\uc9c0\ub9cc, \ub9ce\uc740 \uacbd\uc6b0 \ub2f5\uc744 \ub354 \uc27d\uac8c \ub0b4\uac70\ub098 \uc9c8\ubb38\uc744 \ub354 \uc798 \uc774\ud574\ud558\ub294 \ub370 \uadf8\uce69\ub2c8\ub2e4.<\/p>\n<p>\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc5ec\uae30\uc11c \ud55c \uac78\uc74c \ub354 \ub098\uc544\uac11\ub2c8\ub2e4. AI\ub97c \ud1b5\ud574 \ubc94\uc704\ub97c \ubc97\uc5b4\ub09c \ubb38\uc758\uc5d0 \uc751\ub2f5\ud558\uace0, \uc27d\uac8c \ubc30\ud3ec\ud558\uace0, \uc778\uac04\uc758 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ub300\ud654 \ud328\ud134\uc5d0 \uc801\uc751\ud558\uace0, \ub04a\uc784\uc5c6\uc774 \uc9c4\ud654\ud569\ub2c8\ub2e4. \uc544\uc6b8\ub7ec CX \uaca9\ucc28\uc640 \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \ubc1c\uacac\ud558\uc5ec \ucf5c\uc13c\ud130\uac00 \uacc4\uc18d\ud574\uc11c \ubc1c\uc804\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub610\ud55c \ub300\ud654 \ub9e5\ub77d\uc744 \uc81c\uacf5\ud558\uc5ec \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc5d0\uc11c \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub85c \uc6d0\ud65c\ud558\uac8c \uc804\ud658\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc0c1\ub2f4\uc0ac \ucc44\ud305\uacfc \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc758 \ucc28\uc774\uc810\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc774\uc0c1\uc801\uc73c\ub85c\ub294, \uace0\uac1d\uc774 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc9c8\ubb38\ud558\ub294 \uac83\uacfc \uc778\uac04\uc5d0\uac8c \uc9c8\ubb38\ud558\ub294 \uac83 \uac04\uc758 \ucc28\uc774\ub294 \ubb34\uc2dc\ud574\ub3c4 \ub420 \ub9cc\ud07c \uc791\uc544\uc57c \ud569\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uac04\ub2e8\ud55c \ubaa8\ub4e0 \uc9c8\ubb38\uacfc \uc880 \ub354 \uc5b4\ub824\uc6b4 \uc0c1\ub2f9\uc218\uc758 \uc9c8\ubb38\uc5d0 \uc2e0\uc18d\ud558\uace0, \uc9c0\ub2a5\uc801\uc774\uace0, \uacf5\uac10\uc744 \ubc18\uc601\ud558\uc5ec \ub2f5\ubcc0\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc9c8\ubb38\uc774 \ub108\ubb34 \ubcf5\uc7a1\ud574\uc9c8 \ub54c\ub294 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc5d0\uc11c \uc2e4\uc81c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c\ub85c \ub9e4\ub044\ub7fd\uac8c \uc5f0\uacb0\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\ub458 \uac04\uc758 \ucc28\uc774\ub294 \uc624\uc9c1 \uc778\uac04\ub9cc\uc774 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uac83\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ucd94\uc0c1\uc801\uc73c\ub85c \ubcf4\uc774\ub294 \uc5f0\uacb0 \uace0\ub9ac\ub97c \ud559\uc2b5\ud558\uace0 \ub9cc\ub4e4 \uc218\ub294 \uc788\uc9c0\ub9cc, \uc2e4\uc81c\uc801\uc778 \uc0ac\uace0\uc5d0\ub294 \uc778\uac04\uc758 \ub9c8\uc778\ub4dc\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. AI\ub294 \uacf5\uac10\uacfc \uac10\uc815\uc744 \ud749\ub0b4 \ub0bc \uc218 \uc788\uc9c0\ub9cc \uc774\ub97c \uc9c4\uc815\uc73c\ub85c \ub290\ub084 \uc218\ub294 \uc5c6\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \ud310\ub2e8\uc774 \ud544\uc694\ud560 \ub54c\ub294 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uc640 \uc2e4\uc2dc\uac04 \ucc44\ud305\uc744 \uc5f0\uacb0\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI \ucc57\ubd07\uc740 \uc5b4\ub5a4 \uc791\uc5c5\uc744 \uc218\ud589\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI \ucc57\ubd07\uc740 \uc778\uacf5\uc9c0\ub2a5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc778\uac04\uc758 \ub300\ud654\ub97c \ubaa8\ubc29\ud558\ub294 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158\uc785\ub2c8\ub2e4. \uace0\uac1d\uc758 \ubb38\uc758\uc5d0 \ub2f5\ud558\uace0, \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uace0, \uc608\uc57d \ubc0f \uc8fc\ubb38 \ucc98\ub9ac\uc640 \uac19\uc740 \uc791\uc5c5\uc744 \uc218\ud589\ud558\uace0, \uc0c1\ud638\uc791\uc6a9\uc744 \ud1b5\ud574 \ud559\uc2b5\ud558\uc5ec \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uc751\ub2f5\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI \ucc57\ubd07\uc740 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uc5b4\ub5bb\uac8c \uac1c\uc120\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI \ucc57\ubd07\uc740 \uc751\ub2f5\uc744 \uc989\uc2dc \uc81c\uacf5\ud558\uace0, \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uc0ac\uc6a9 \uac00\ub2a5\ud558\uace0, \uc0ac\uc6a9\uc790 \uc774\ub825\uc744 \uae30\ubc18\uc73c\ub85c \uac1c\uc778\ud654\ub41c \uc0c1\ud638\uc791\uc6a9\uc744 \uc81c\uacf5\ud558\uace0, \uc778\uac04 \uc0c1\ub2f4\uc0ac\uac00 \ubcf5\uc7a1\ud55c \ubb38\uc81c\ub97c \ucc98\ub9ac\ud560 \uc5ec\uc720\ub97c \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uc0ac\uc6a9\uc790 \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ud638\uc791\uc6a9\uc744 \ud1b5\ud574 \ud559\uc2b5\ud558\ubbc0\ub85c \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uc131\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ucf1c \ub354 \uc815\ud655\ud558\uace0 \uc720\uc6a9\ud55c \uc751\ub2f5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ud6cc\ub96d\ud55c AI \ucc57\ubd07\uc740 \uc5b4\ub5bb\uac8c \ub2e4\ub985\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ud6cc\ub96d\ud55c AI \ucc57\ubd07\uc740 \uc0ac\uc6a9\uc790\uc758 \ubb38\uc758\ub97c \uc815\ud655\ud558\uac8c \uc774\ud574\ud558\uace0, \uad00\ub828\uc131 \uc788\ub294 \uc62c\ubc14\ub978 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uace0, \ub2e4\uc591\ud55c \uc8fc\uc81c\ub97c \ucc98\ub9ac\ud558\uace0, \uc0c1\ud638\uc791\uc6a9\uc744 \ud1b5\ud574 \ud559\uc2b5\ud558\uc5ec \uc2dc\uac04\uc774 \uc9c0\ub098\uba74\uc11c \ub354\uc6b1 \uac1c\uc120\ub429\ub2c8\ub2e4. \ub610\ud55c \uc0ac\uc6a9\uc790 \uce5c\ud654\uc801\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0, \uc624\ub958\ub97c \uc801\uc808\ud558\uac8c \ucc98\ub9ac\ud558\uace0, \ud544\uc694\ud55c \uacbd\uc6b0 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ub300\ud654\ub97c \uc6d0\ud65c\ud558\uac8c \uc804\ub2ec\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI \ucc57\ubd07\uc774 \uace0\uac1d\uc758 \ubcf5\uc7a1\ud55c \ubb38\uc758\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI \ucc57\ubd07\uc740 \ub2e8\uc21c\ud55c \uc790\ub3d9\ud654 \uc774\uc0c1\uc758 \uc791\uc5c5\uc744 \ucc98\ub9ac\ud569\ub2c8\ub2e4. \ub525 \ub7ec\ub2dd \uae30\ub2a5\uc744 \ud1b5\ud574 \uc815\ud574\uc9c4 \uc2a4\ud06c\ub9bd\ud2b8\uc758 \uc218\uc900\uc744 \ub118\uc5b4\uc124 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc5f0\uc5b4 \uc774\ud574\uc640 \uc790\uc5f0\uc5b4 \ucc98\ub9ac\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc0c8\ub85c\uc6b4 \uace0\uac1d \ubb38\uc758\ub97c \uc2dd\ubcc4\ud558\uace0, \uc774\ud574\ud558\uba70, \uc751\ub2f5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \ubb38\uc758\uac00 \ub108\ubb34 \ubcf5\uc7a1\ud558\uac70\ub098 \ub3c5\ud2b9\ud574\uc11c AI \ubd07\uc774 \uc2a4\uc2a4\ub85c \ucc98\ub9ac\ud560 \uc218 \uc5c6\uc744 \uacbd\uc6b0, \uc774\ub97c \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc6d0\ud65c\ud558\uac8c \uc804\ud658\ud569\ub2c8\ub2e4. \uc774\ub54c, \uc0c1\ub2f4\uc0ac\uac00 \ube60\ub974\uace0 \uc27d\uac8c \uace0\uac1d\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\ub3c4\ub85d \ub9e5\ub77d\uacfc \uace0\uac1d \uc815\ubcf4\ub97c \uc804\ub2ec\ud569\ub2c8\ub2e4. AI \ucc57\ubd07\uc744 &#8216;\uac00\uc0c1 \uc5b4\uc2dc\uc2a4\ud134\ud2b8&#8217; \ub610\ub294 &#8216;\uac00\uc0c1 \uc0c1\ub2f4\uc0ac&#8217;\ub77c\uace0 \ud560 \uc218 \uc788\ub294 \uc774\uc720 \uc911 \ud558\ub098\uac00 \ubc14\ub85c \uc774\uac83\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI \ucc57\ubd07\uc740 \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uc5b4\ub5bb\uac8c \uac1c\uc120\ub429\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>AI \ucc57\ubd07\uc758 \uac00\uc7a5 \uc911\uc694\ud55c \uc774\uc810 \uc911 \ud558\ub098\ub294 \uc2dc\uac04\uc774 \uc9c0\ub0a8\uc5d0 \ub530\ub77c \uc0c1\ud638\uc791\uc6a9\uc744 \ub354 \ud6a8\uacfc\uc801\uc73c\ub85c \uad00\ub9ac\ud55c\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \uc9c0\uc2dd \uae30\ubc18 \uac1c\uc120 \uc0ac\ud56d\uc744 \ud65c\uc6a9\ud558\uace0 \ucc57\ubd07\uc774 \uae30\uc5c5\uc758 \uac00\uc774\ub4dc\ub77c\uc778\uc5d0 \ubd80\ud569\ud558\ub3c4\ub85d \uc548\ub0b4\ud558\ub294 \uc5ed\ud560\uae4c\uc9c0 \ud3ec\ud568\ub429\ub2c8\ub2e4. \uacfc\uac70 \ub300\ud654\uc640 \uac19\uc740 \ud559\uc2b5\uc6a9 \ub370\uc774\ud130\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uc81c\uacf5\ud558\uba74 \uc608\uc0c1 \uc9c8\ubb38\uc744 \ub354 \uc798 \uc608\uce21\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. \uc774\ub807\uac8c \ud558\uba74 \ucc57\ubd07\uc774 \ub9e4\uc6b0 \ub2e4\uc591\ud55c \ubc1c\ud654\uc640 \uc0c1\ud638\uc791\uc6a9\uc758 \uc9c4\uc815\ud55c \uc758\ub3c4\ub97c \ud30c\uc545\ud560 \ub54c \ub354 \ub098\uc740 \uc131\uacfc\ub97c \ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AI \ubd07\uc740 \uc790\uc5f0\uc5b4 \uc774\ud574\uc640 \uc790\uc5f0\uc5b4 \ucc98\ub9ac \ub2a5\ub825\uc744 \ud65c\uc6a9\ud574 \uc0c8\ub85c\uc6b4 \uc785\ub825\uc744 \uc2dd\ubcc4\ud558\uace0 \uc774\ud574\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubd07\uc740 \uba38\uc2e0 \ub7ec\ub2dd\uc744 \ud1b5\ud574 \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud558\uace0 \ud328\ud134\uc744 \ucc3e\uc744 \uc218 \uc788\uace0, \uad00\ub9ac\uc790\ub294 \uc9c1\uc811 \uac1c\uc785\ud558\uc5ec \uac15\uc870 \ud45c\uc2dc\ub41c \ub204\ub77d\ub41c \ub9d0\uc744 \uc644\ubcbd\ud558\uac8c \uc644\uc131\ud558\ub294 \ub4f1\uc758 \uc218\uc791\uc5c5 \uac1c\uc120\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ubcf4\uc774\uc2a4\ubd07\uc740 \uc5b4\ub5bb\uac8c \uc791\ub3d9\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>&#8216;\uc74c\uc131 \uc5b4\uc2dc\uc2a4\ud134\ud2b8&#8217; \ub610\ub294 &#8216;\uc74c\uc131 \uae30\ubc18 AI&#8217;\ub77c\uace0\ub3c4 \ud558\ub294 \ubcf4\uc774\uc2a4\ubd07\uc740 \uc0ac\uc6a9\uc790\uc758 \uc74c\uc131 \uc5b8\uc5b4 \uc785\ub825\uc744 \ucc98\ub9ac\ud569\ub2c8\ub2e4. \uc790\ub3d9 \uc74c\uc131 \uc778\uc2dd \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc74c\uc131\uc744 \ud14d\uc2a4\ud2b8\ub85c \ubcc0\ud658\ud558\uace0, \uc790\uc5f0\uc5b4 \ucc98\ub9ac \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud14d\uc2a4\ud2b8\uc758 \uc758\ub3c4\ub97c \ud30c\uc545\ud55c \ub2e4\uc74c, AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc751\ub2f5\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c, \ubb38\uc790 \uc74c\uc131 \ubcc0\ud658 \uae30\uc220\uc744 \uc0ac\uc6a9\ud558\uc5ec \ud574\ub2f9 \uc751\ub2f5\uc744 \ub2e4\uc2dc \uc74c\uc131\uc73c\ub85c \ubcc0\ud658\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ubcf4\uc774\uc2a4\ubd07\uc740 \uc548\uc804\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ubcf4\uc774\uc2a4\ubd07\uc758 \uc548\uc804\uc131\uc740 \uc124\uacc4\uc640 \uad6c\ud604\uc5d0 \ub2ec\ub824 \uc788\uc2b5\ub2c8\ub2e4. \ud3c9\ud310\uc774 \uc88b\uc740 \ubcf4\uc774\uc2a4\ubd07 \uac1c\ubc1c\uc0ac\ub294 \uc0ac\uc6a9\uc790\uc758 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\uc640 \ub370\uc774\ud130 \ubcf4\uc548\uc744 \uc704\ud55c \uc870\uce58\ub97c \ucde8\ud569\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ub370\uc774\ud130 \uc554\ud638\ud654, \uc74c\uc131 \ub179\uc74c \uc775\uba85\ud654, \uc0ac\uc6a9\uc790 \ub370\uc774\ud130 \uad00\ub9ac \uae30\ub2a5 \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ubaa8\ub4e0 \uae30\uc220\uc774 \uadf8\ub807\ub4ef, \uc74c\uc131 \uc5b4\uc2dc\uc2a4\ud134\ud2b8 \ub610\ud55c \uc704\ud5d8\uc73c\ub85c\ubd80\ud130 \uc790\uc720\ub86d\uc9c0 \ubabb\ud569\ub2c8\ub2e4. \uc74c\uc131 \uc5b4\uc2dc\uc2a4\ud134\ud2b8\ub97c \ud604\uba85\ud558\uac8c \uc0ac\uc6a9\ud558\uace0 \uacf5\uae09\uc5c5\uccb4\uc758 \ub370\uc774\ud130 \ucde8\uae09 \uc815\ucc45\uc744 \uc774\ud574\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uac01\uc885 \uc5c5\uacc4\uc5d0\uc11c \ubcf4\uc774\uc2a4\ubd07\uc744 \uc5b4\ub5bb\uac8c \uc0ac\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ubcf4\uc774\uc2a4\ubd07\uc740 \uc5ec\ub7ec \uc5c5\uacc4\uc5d0\uc11c \ub2e4\uc591\ud55c \ubc29\uc2dd\uc73c\ub85c \uc0ac\uc6a9\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\ub9e4\uc5c5\uc5d0\uc11c\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \ubc0f \uc1fc\ud551 \uc9c0\uc6d0, \uc758\ub8cc\uc5c5\uc5d0\uc11c\ub294 \uc608\uc57d, \uc57d \ubcf5\uc6a9 \uc54c\ub9bc, \uac74\uac15 \uc815\ubcf4 \uc81c\uacf5\uc5d0 \uc0ac\uc6a9\ub429\ub2c8\ub2e4. \uc811\uac1d\uc5c5\uc5d0\uc11c\ub294 \uc11c\ube44\uc2a4 \uc608\uc57d \ubc0f \uad00\ub828 \uc815\ubcf4 \uc81c\uacf5\uc5d0 \ubcf4\uc774\uc2a4\ubd07\uc744 \uc0ac\uc6a9\ud558\uace0, \uc740\ud589\uc5c5\uc5d0\uc11c\ub294 \uacc4\uc88c \uad00\ub9ac, \uac70\ub798 \uc5c5\ubb34, \uae30\ud0c0 \uc5ec\ub7ec \ubd80\ubb38\uc5d0\uc11c \ub2e4\uc591\ud55c \uc6a9\ub3c4\ub85c \uc0ac\uc6a9\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ubcf4\uc774\uc2a4\ubd07\uacfc IVR\uc740 \uc5b4\ub5bb\uac8c \ub2e4\ub985\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ubcf4\uc774\uc2a4\ubd07\uacfc \ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5(IVR) \uc2dc\uc2a4\ud15c\uc740 \ubaa8\ub450 \uc74c\uc131\uc744 \ud1b5\ud574 \uc0ac\uc6a9\uc790\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\uc9c0\ub9cc \uc791\ub3d9 \ubc29\uc2dd\uc740 \ub2e4\ub985\ub2c8\ub2e4. IVR \uc2dc\uc2a4\ud15c\uc740 \uc0ac\uc804 \ub179\uc74c\ub41c \uba54\uc2dc\uc9c0\uc640 \ud130\uce58 \ud1a4 \ub610\ub294 \uac04\ub2e8\ud55c \uc74c\uc131 \uc785\ub825\uc744 \ud1b5\ud574 \uc791\ub3d9\ud558\uba70, \uc0ac\uc804\uc5d0 \ud504\ub85c\uadf8\ub798\ubc0d\ub41c \uba54\ub274\ub97c \uae30\ubc18\uc73c\ub85c \uc81c\ud55c\ub41c \uc751\ub2f5 \uc138\ud2b8\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ubc18\uba74, \uc74c\uc131 \uc5b4\uc2dc\uc2a4\ud134\ud2b8\ub294 \uace0\uae09 AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc790\uc5f0\uc5b4\ub97c \uc774\ud574\ud568\uc73c\ub85c\uc368 \ub354 \ubcf5\uc7a1\ud55c \uc0c1\ud638\uc791\uc6a9\uacfc \ub354\uc6b1 \ub113\uc740 \ubc94\uc704\uc758 \uc751\ub2f5\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ubcf4\uc774\uc2a4\ubd07\uc744 \uc0ac\uc6a9\ud558\uba74 \uc5b4\ub5a4 \uc774\uc810\uc774 \uc788\uc2b5\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub300\ud654\ud615 AI \ubcf4\uc774\uc2a4\ubd07\uc740 \uc5ec\ub7ec \uac00\uc9c0 \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uac1d \ubb38\uc758\ub97c \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \ucc98\ub9ac\ud558\uace0, \uc989\uac01\uc801\uc778 \uc751\ub2f5\uc744 \uc81c\uacf5\ud558\uace0, \uc778\uac04 \uc0c1\ub2f4\uc0ac\uac00 \ubcf5\uc7a1\ud55c \uc791\uc5c5\uc744 \ucc98\ub9ac\ud560 \uc5ec\uc720\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ud3b8\ub9ac\ud55c \ud578\uc988\ud504\ub9ac \ubc0f \uac1c\uc778\ud654\ub41c \ub9de\ucda4\ud615 \uc0c1\ud638\uc791\uc6a9\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4. \ub610\ud55c \uc9c8\ubb38 \ub2f5\ubcc0\ubd80\ud130 \uc608\uc57d \ub610\ub294 \uc2a4\ub9c8\ud2b8 \ub514\ubc14\uc774\uc2a4 \uc81c\uc5b4\uc640 \uac19\uc740 \uc791\uc5c5 \uc218\ud589\uae4c\uc9c0, \ub2e4\uc591\ud55c \uc791\uc5c5\uc744 \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1770239455777{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; el_class=&#8221;no-shadow&#8221;][vc_column][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;] \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \ub2e8\uc21c\ud55c \uc751\ub2f5\uc744 \ub118\uc5b4 \uace0\uac1d\uc774 \uc2e4\uc9c8\uc801\uc73c\ub85c \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \uc81c\uacf5\ud558\uc138\uc694. [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub85c \ucc28\uc138\ub300 \uc790\uc728\ud615 CX \uad6c\ud604 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \uc989\uc2dc \uc81c\uacf5\ud558\uc138\uc694. \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ub2e8\uc21c\ud55c \ubc18\uc751\ud615 \uc790\ub3d9\ud654\ub97c \ub118\uc5b4, \uace0\uac1d \uc5ec\uc815\uc758 \uac01 \ub2e8\uacc4\uc5d0\uc11c [&hellip;]<\/p>\n","protected":false},"author":15,"featured_media":0,"template":"","tax_cap_lobby":[18225,18222],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16263],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-344487","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-18225","tax_cap_lobby-18222","tax_capability_sitewide-digital-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/344487","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/15"}],"version-history":[{"count":22,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/344487\/revisions"}],"predecessor-version":[{"id":621335,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/344487\/revisions\/621335"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=344487"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_cap_lobby?post=344487"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=344487"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=344487"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=344487"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=344487"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=344487"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=344487"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=344487"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=344487"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=344487"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=344487"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}