{"id":344462,"date":"2020-11-18T13:59:58","date_gmt":"2020-11-18T21:59:58","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=344462"},"modified":"2025-03-02T14:57:41","modified_gmt":"2025-03-02T22:57:41","slug":"live-chat-software","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/live-chat-software","title":{"rendered":"\uc2e4\uc2dc\uac04 \ucc44\ud305"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1740112660207{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Genesys Cloud<br \/>\n\uc6f9 \uba54\uc2dc\uc9d5\uc744 \ud1b5\ud55c<br \/>\n\ub77c\uc774\ube0c \ucc44\ud305, \uadf8 \uc774\uc0c1\uc758 \uc11c\ube44\uc2a4<\/h1>\n<p>\ub124\uc774\ud2f0\ube0c \ube44\ub3d9\uae30 \ucc44\ud305 \uc194\ub8e8\uc158\uc73c\ub85c \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \ub300\ud654\ub97c \uc774\uc5b4\uac00\uc138\uc694.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#demo\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_hidden-xs&#8221;][vc_single_image image=&#8221;527107&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">\uc6f9 \uba54\uc2dc\uc9d5\uc73c\ub85c \uace0\uac1d\uc758 \ucc38\uc5ec\uc640 \uc804\ud658 \uc720\ub3c4<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uace0\uac1d\uacfc \uc0c1\uc2dc\uc801\uc778 \ub300\ud654<\/h3>\n<p>\uc6f9 \uba54\uc2dc\uc9d5\uc744 \ud1b5\ud574 \uc801\uc2dc\uc5d0, \uadf8\ub9ac\uace0 \uc5b8\uc81c\ub4e0\uc9c0 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\uace0 \uc81c\ud488 \uc815\ubcf4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ube60\ub978 \ubb38\uc81c \ud30c\uc545<\/h3>\n<p>\ub300\ud654\uc758 \uc804\uccb4 \ub9e5\ub77d\uacfc \uac00\uc2dc\uc131\uc744 \uc720\uc9c0\ud558\uba74\uc11c \ucc57\ubd07\uc5d0\uc11c \uc0c1\ub2f4\uc0ac\ub85c \uc6d0\ud65c\ud558\uac8c \uc804\ud658\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ubaa8\ub4e0 \uae30\ub2a5\uc744 \uac16\ucd98 \ub2e8\uc77c \ud234<\/h3>\n<p>\ud1b5\ud569 \ub370\uc2a4\ud06c\ud1b1\uc5d0\uc11c \ud55c \ubc88\uc758 \ud074\ub9ad\uc73c\ub85c \ud30c\uc77c\uc744 \uacf5\uc720\ud558\uace0, \ucf54-\ube0c\ub77c\uc6b0\uc9d5 \uc138\uc158\uc744 \uc2dc\uc791\ud558\uace0, \uc804\ud654 \ud1b5\ud654\ub85c \uc804\ud658\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 style=\"text-align: center;\">\uc0c1\ub2f4\uc0ac\ub97c \uace0\uac1d\uc758 \ub4e0\ub4e0\ud55c \ud574\uacb0\uc0ac\ub85c \ub9cc\ub4dc\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]\r\n  <style>\r\n    .tour_embed { position: relative; margin-left: auto; margin-right: auto; border-radius: 1.5rem; }\r\n    .tour_frame-wrapper { position: relative; }\r\n    .tour_embed iframe { width: 100%; }\r\n    .tour_frame-wrapper #gctour {\r\n      width: 100%;\r\n    }\r\n\r\n    \/* .tour_embed iframe { position: absolute; top: 0; right: 0; bottom: 0; left: 0; height: 100%; width: 100%; } *\/\r\n  <\/style>\r\n\r\n  <div class='tour_embed overflow-hidden' style='max-width: none;'>\r\n    <!-- <div class='tour_frame-wrapper' style='padding-bottom: 56.222547584187%;'> -->\r\n    <div class='tour_frame-wrapper'>\r\n      <iframe class='skip-lazy' border='0' frameborder='0' src='https:\/\/www.genesys.com\/tours\/web-chat-tour' style='display: none;'><\/iframe>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  [\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc120\uc81c\uc801 \uba54\uc2dc\uc9d5<\/h3>\n<p>\uace0\uac1d\uc774 \uacf5\uac10\ud560 \uc218 \uc788\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694. \uc6f9 \ud65c\ub3d9, \ucc44\ud305 \uc0c1\ub2f4\uc0ac \uac00\uc6a9\uc131 \ub4f1\uc758 \uc0c1\ud669\ubcc4 \uaddc\uce59\uc73c\ub85c \uac1c\uc778\ud654\ub41c \uba54\uc2dc\uc9d5 \ub300\ud654\ub97c \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ube44\ub3d9\uae30 \ub300\ud654<\/h3>\n<p>\ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694. \ub04a\uae40 \uc5c6\ub294 \uba54\uc2dc\uc9d5\uc744 \ud1b5\ud574 \uace0\uac1d\uc740 \uac19\uc740 \ub0b4\uc6a9\uc744 \ubc18\ubcf5\ud574\uc11c \ub9d0\ud560 \ud544\uc694 \uc5c6\uc774 \uc6d0\ud560 \ub54c \ub300\ud654\ub97c \uc774\uc5b4 \uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI \uae30\ubc18 \ubd07<\/h3>\n<p>\uc6f9 \uc0ac\uc774\ud2b8 \ubc29\ubb38\uc790\uc5d0\uac8c \ub354\uc6b1 \ud6a8\uc728\uc801\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694. \ub9de\ucda4\ud654\uac00 \uc26c\uc6b4 \ub300\ud654 \ud750\ub984\uacfc \ub3c5\uc810\uc801\uc778 \uc9c0\uc2dd \uae30\ubc18\uc744 \ud1b5\ud574, \ubd07\uc744 \uc774\uc6a9\ud574 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uac70\ub098 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ub77c\uc6b0\ud305\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uac04\ud3b8\ud55c \ubc30\ud3ec \ubc0f \uc0ac\uc6a9\uc790 \uc9c0\uc815<\/h3>\n<p>\ub2e8 \uba87 \ubd84\uc5d0 \uc2e4\uc2dc\uac04 \ucc44\ud305 \uc704\uc82f\uc744 \uad6c\uc131\ud558\uace0 \ubc30\ud3ec\ud558\uc138\uc694. IT \uc9c0\uc6d0\uc758 \ub3c4\uc6c0 \uc5c6\uc774\ub3c4 \ub178 \ucf54\ub4dc\/\ub85c\uc6b0 \ucf54\ub4dc \ubc29\uc2dd\uc73c\ub85c \uc2dc\uac01\uc801 \ubc0f \uae30\ub2a5 \uae30\ubc18 \uc5c5\ub370\uc774\ud2b8\ub97c \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud48d\ubd80\ud55c \uba54\uc2dc\uc9d5 \uacbd\ud5d8<\/h3>\n<p>\ubcf4\ub2e4 \ud65c\ubc1c\ud558\uace0, \uc9c1\uad00\uc801\uc774\uace0, \ub9c8\ucc30 \uc5c6\ub294 \uc0c1\ub2f4\uc744 \uc2e4\ud604\ud558\uc138\uc694. \uc2e0\uc18d\ud55c \uc751\ub2f5, \uce74\ub4dc, \uce90\ub7ec\uc124, \uc774\ubaa8\ud2f0\ucf58, \ucca8\ubd80 \ud30c\uc77c \ub4f1\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d \ubb38\uc81c\ub97c \ubcf4\ub2e4 \ube60\ub974\uac8c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc634\ub2c8\ucc44\ub110 \uc0c1\ub2f4\uc0ac \uc778\ud130\ud398\uc774\uc2a4<\/h3>\n<p>\uace0\uac1d\uc774 \uc788\ub294 \uacf3\uc5d0\uc11c \uace0\uac1d\uacfc \ub9cc\ub098\uc138\uc694. \uc6f9 \uba54\uc2dc\uc9d5, \uc18c\uc15c \ubbf8\ub514\uc5b4, SMS\uae4c\uc9c0, \ud1b5\ud569\ub41c \ub2e8\uc77c \ubdf0\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc778\uc99d\ub41c \uc6f9 \uba54\uc2dc\uc9d5<\/h3>\n<p>\uace0\uac1d\uc744 \uc815\ud655\ud788 \ud30c\uc545\ud558\uc138\uc694. \uc0ac\uc6a9\uc790\uac00 \uc5b4\ub5a4 \ube0c\ub77c\uc6b0\uc800\ub97c \uc0ac\uc6a9\ud558\ub4e0, \ub85c\uadf8\uc778\ud560 \ub54c\ub9c8\ub2e4 \uc0ac\uc6a9\uc790\ub97c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc989, \uc0c1\ub2f4\uc0ac\ub294 \ubaa8\ub4e0 \uace0\uac1d\uc744 \ub300\uc0c1\uc73c\ub85c \uace0\uac1d \uc9c0\uc6d0 \uacbd\ud5d8\uc744 \uc190\uc27d\uac8c \uac1c\uc778\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ucf54-\ube0c\ub77c\uc6b0\uc9d5<\/h3>\n<p>\uc138\uc2ec\ud55c \uace0\uac1d \uc9c0\uc6d0 \uace0\uac1d\uc774 \uc6f9\uc0ac\uc774\ud2b8\ub97c \ud0d0\uc0c9\ud560 \ub54c \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uc758 \ud654\uba74\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \ud655\uc778\ud558\uba70 \ubb38\uc81c \ud574\uacb0\uc744 \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6f9 \uba54\uc2dc\uc9d5 \ub300\ud654\ub97c \ucf54-\ube0c\ub77c\uc6b0\uc9d5\uc73c\ub85c \uc6d0\ud65c\ud558\uac8c \uc774\uad00\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row content_placement=&#8221;middle&#8221;][vc_column width=&#8221;5\/12&#8243;]<a class=\"component card w-100 bgc-white vertical text-start thumbnail  chevron-only vc_custom_1740931080509  \" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\" target=\"\" rel=\"\" ><div class=\"thumbnail-col   thumbnail\"><img decoding=\"async\" width=\"700\" height=\"500\" class=\"card-img-top thumbnail\" src=\"https:\/\/www.genesys.com\/media\/state-of-cx-2023-ko-image.png\" alt=\"state of cx 2023 ko image\" ><\/div><div class=\"card-body\"><p class=\"text-60\">62%<\/p>\n<p>\u2018\ud544\uc694\ud55c \uc11c\ube44\uc2a4\ub97c \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uc5b8\uc81c\ub4e0\uc9c0 \ubc1b\ub294 \uac83\u2019\uc774 \uace0\uac1d \uc11c\ube44\uc2a4 \uc778\ud130\ub799\uc158\uc5d0\uc11c \uac00\uc7a5 \uc911\uc694\ud55c \uac1c\uc778\ud654 \uc720\ud615\uc774\ub77c\uace0 \uc751\ub2f5\ud55c \uc18c\ube44\uc790\uc758 \ube44\uc728<\/p>\n<p><strong class=\"text-orange\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669, Genesys, 2023\ub144<\/strong><\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\">\uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450\uc758 \ub9cc\uc871\ub3c4\ub97c \ub192\uc774\ub294<br \/>\nGenesys Cloud \uc6f9 \uba54\uc2dc\uc9d5<\/h2>\n<p>\uace0\uac1d\uc740 \uace0\uc720\ud55c \ubaa9\ud45c\ub97c \uac16\uace0 \uc6f9 \uc0ac\uc774\ud2b8\ub97c \ubc29\ubb38\ud558\uba70, \uadf8 \uacfc\uc815\uc5d0\uc11c \ub3c4\uc6c0\uc774 \ud544\uc694\ud560 \ub54c\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74 \uc6f9 \ucc44\ud305\uc740 \uadf8 \uc5b4\ub5a4 \ucc44\ub110\ubcf4\ub2e4 \uace0\uac1d \ub9cc\uc871\ub3c4\uac00 \ub192\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc6f9 \uba54\uc2dc\uc9d5\uc740 \uc7a0\uc7ac \uace0\uac1d\uc744 \ucda9\uc131 \uace0\uac1d\uc73c\ub85c \uc804\ud658\ud560 \ud655\ub960\uc744 \ub192\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc2dc\uc7a5\uc744 \ub9ac\ub4dc\ud558\ub294 \uae30\uc5c5\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc740 \uc774\ub7ec\ud55c \uac00\uce58\ub97c \uc798 \uc774\ud574\ud558\uace0 \uc801\uadf9 \ud65c\uc6a9\ud569\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 IT \ubd80\uc11c\uc758 \ub3c4\uc6c0 \uc5c6\uc774\ub3c4 \uc5b4\ub290 \uc6f9 \uc0ac\uc774\ud2b8\uc5d0\ub4e0 \uba54\uc2e0\uc800\ub97c \uc190\uc27d\uac8c \ubc30\ud3ec\ud558\uace0 \ub9de\ucda4 \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud300\uc6d0\uc740 \uc5ec\ub7ec \uac74\uc758 \ube44\ub3d9\uae30 \uc0c1\ub2f4\uc744 \ub3d9\uc2dc\uc5d0 \ucc98\ub9ac\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \ud6a8\uc728\uc131\uc774 \ud5a5\uc0c1\ub418\uace0 \uc778\ub825 \ud65c\uc6a9\uc774 \ucd5c\uc801\ud654\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold text-18\">2025\ub144 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(CCaaS \ubd84\uc57c)<\/p>\n<h2 class=\"h4\">Genesys, Gartner\ub85c\ubd80\ud130 11\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815<\/h2>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner \ubcf4\uace0\uc11c \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c 24\uc2dc\uac04 \uc18c\ud1b5\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text]<style type='text\/css'>\r .new-gray h2, .new-gray h3, .new-gray p { color: #4D4A44!important; }\r <\/style>[\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1618854940659{padding-top: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"text-black h5\">\uc6f9 \uba54\uc2dc\uc9d5\uc744 \ubcf4\ub2e4 \ud3ed\ub113\uc740 \ub300\ud654\ub85c \ud1b5\ud569<\/h3>\n<p>\uace0\uac1d\uacfc \uc0c1\ub2f4\ud558\ub294 \uc5ec\ub7ec \ubc29\ubc95 \uc911 \ud558\ub098\ub85c \ube44\ub3d9\uae30 \ucc44\ud305\uc774 \ud3ec\ud568\ub41c \uc194\ub8e8\uc158\uc744 \uc120\ud0dd\ud558\uc138\uc694. \uc62c\uc778\uc6d0 \uc634\ub2c8\ucc44\ub110 \uac1c\ubc29\ud615 \uc0c1\ub2f4 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ud50c\ub7ab\ud3fc\uc744 \uc0ac\uc6a9\ud558\uba74 \uc5ec\ub7ec \ub300\ud654\ub97c \uc190\uc27d\uac8c \uc624\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc77c\uc0c1\uc801\uc774\uace0 \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uc5ec \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0, \uc0c1\ub2f4\uc0ac\ub294 \ud1b5\ud569\ub41c \uc791\uc5c5 \uacf5\uac04\uc5d0\uc11c \ub9e5\ub77d\uc744 \ub193\uce58\uc9c0 \uc54a\uace0 \ub514\uc9c0\ud138 \ucc44\ub110\uc5d0\uc11c \uc6f9 \uba54\uc2dc\uc9d5\uc73c\ub85c \ube60\ub974\uace0 \uc27d\uac8c \uc804\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uad00\ub9ac\uc790\ub294 \ube44\uc988\ub2c8\uc2a4 \ud750\ub984 \ub85c\uc9c1\uc744 \uc2e0\uc18d\ud558\uac8c \uad6c\ucd95 \ubc0f \ub9de\ucda4 \uc124\uc815\ud558\uace0, <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/featured\">\ud0c0\uc0ac \uc560\ud50c\ub9ac\ucf00\uc774\uc158<\/a>\uc744 \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"text-black h5\">\uace0\uac1d\uacfc \uc2e4\uc2dc\uac04\uc73c\ub85c \uc790\uc2e0 \uc788\uac8c \uc0c1\ub2f4<\/h3>\n<p>\uc628\ub77c\uc778 \uae30\ud68c\ub97c \ub193\uce58\uc9c0 \ub9c8\uc138\uc694. \uc6f9 \ud589\ub3d9, \uc0ac\uc6a9\uc790 \uc138\ubd84\ud654, \uace0\uac1d \ud504\ub85c\ud544 \ub4f1\uc758 \ube44\uc988\ub2c8\uc2a4 \uaddc\uce59\uc744 \ubc14\ud0d5\uc73c\ub85c \uc801\uc808\ud55c \uc21c\uac04\uc5d0 \ub300\ud654\ub97c \uc2dc\uc791\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6f9 \uba54\uc2dc\uc9d5\uc744 \uc0ac\uc6a9\ud558\uba74 \uc2e4\uc2dc\uac04 \ucc44\ud305 \uc194\ub8e8\uc158\uacfc \ub2ec\ub9ac, \uc0c1\ub2f4\uc0ac\uac00 \uc5ec\ub7ec \ud0ed\uc744 \uc5f4\uc9c0 \uc54a\uace0\ub3c4 \uc804\uccb4 \uace0\uac1d \uc5ec\uc815\uacfc \ub300\ud654 \uc774\ub825\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ubcf4\ub2e4 \ubcf5\uc7a1\ud55c \ud2b8\ub79c\uc7ad\uc158\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \uc548\ub0b4\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4. \uc5ec\uc815 \uc911 \uc548\ub0b4\uac00 \ud544\uc694\ud560 \ub54c \uc0c1\ub2f4\uc0ac\uac00 \uc2e4\uc2dc\uac04 \ucf54-\ube0c\ub77c\uc6b0\uc9d5 \uc138\uc158 \uc635\uc158\uc73c\ub85c \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">\ub300\ud654 \uc77c\uc2dc \uc911\uc9c0 \ubc0f \uc7ac\uac1c<\/h3>\n<p>\uace0\uac1d\uc774 \uc5ec\ub7ec \ub514\ubc14\uc774\uc2a4\ub97c \ub118\ub098\ub4e4\uba70 \ub300\ud654\ud558\uace0 \uc6d0\ud558\ub294 \ub54c \uc5b8\uc81c\ub4e0 \uc911\uc9c0 \ubc0f \uc7ac\uac1c\ud560 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \uc81c\uacf5\ud558\uc5ec \ube0c\ub79c\ub4dc\uc640 \ud3b8\ub9ac\ud558\uac8c \uc18c\ud1b5\ud558\ub3c4\ub85d \ud558\uc138\uc694. \uace0\uac1d\uc774 \ud398\uc774\uc9c0\ub97c \ubcc0\uacbd\ud558\uac70\ub098, \uba54\uc2e0\uc800 \ucc3d\uc744 \ub2eb\uc544\ub3c4 \ub300\ud654\ub294 \uc0ac\ub77c\uc9c0\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \ucee8\ud0dd\uc13c\ud130 \uc5c5\ubb34 \uc2dc\uac04 \uc678\uc5d0\ub3c4 \uc5b8\uc81c\ub4e0\uc9c0 \uc751\ub2f5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uc720\ud615\uc758 \ubbf8\ub514\uc5b4 \ucf58\ud150\uce20\ub97c \ubcf4\ub0b4\uace0 \ubc1b\uc744 \uc218 \uc788\ub294 \uae30\ub2a5\uc744 \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \ubcf4\ub2e4 \ud48d\ubd80\ud558\uace0, \uc9c1\uad00\uc801\uc774\uace0, \ub9c8\ucc30 \uc5c6\ub294 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"component icon-list w-100  vertical text-start\"><h3 class=\"h5 text-black\">\uae30\uc5c5 \ubc0f \uace0\uac1d \ub370\uc774\ud130 \ubcf4\ud638<\/h3>\n<p>\uae30\uc5c5\uc758 \uaddc\ubaa8\uc640 \uc0c1\uad00\uc5c6\uc774 \ubbfc\uac10\ud55c \uc815\ubcf4\ub97c \uc548\uc2ec\ud558\uace0 \ucc98\ub9ac\ud558\uc138\uc694. Genesys\ub294 HTTPS(Hypertext Transfer Protocol Secure)\uc640 TLS(Transport Layer Security)\ub97c \uc0ac\uc6a9\ud558\uc5ec \uacfc\uac70\uc640 \ud604\uc7ac\uc758 \ubaa8\ub4e0 \ub300\ud654 \ub0b4\uc6a9\uc5d0 \ub300\ud55c \uc554\ud638\ud654\ub97c \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uac1c\uc778 \uc2dd\ubcc4\uc774 \uac00\ub2a5\ud558\uac70\ub098 \ubbfc\uac10\ud55c \uc815\ubcf4\ub294 Genesys\uc758 \ucf54-\ube0c\ub77c\uc6b0\uc9d5 \ub9c8\uc2a4\ud0b9 \uae30\ub2a5\uc774 \uc2e4\uc2dc\uac04\uc73c\ub85c \uac10\uc9c0\ud558\uc5ec \uc228\uae41\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c \uc778\uc99d\ub41c \uc6f9 \uba54\uc2dc\uc9d5\uc744 \ud1b5\ud574 \uc778\uc99d\ub41c \uc0ac\uc6a9\uc790\ub9cc \uc0c1\ub2f4\uc0ac \uc138\uc158\uc744 \uc2dc\uc791\ud558\ub3c4\ub85d \uc124\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\uba74 \uc0ac\uc6a9\uc790\ub294 \uadf8 \uc5b4\ub5a4 \ube0c\ub77c\uc6b0\uc800\uc640 \ub514\ubc14\uc774\uc2a4\uc5d0\uc11c\ub3c4 \uc6d0\ud65c\ud558\uace0 \uc548\uc804\ud558\uac8c \uc6f9 \uba54\uc2dc\uc9d5 \ub300\ud654\ub97c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uace0\uac1d \uc0ac\ub840<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"\/ko-kr\/customer-stories\/virgin-atlantic\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:120px;\"><img decoding=\"async\" style=\"max-width:300px;\"width=\"300\" height=\"72\" src=\"https:\/\/www.genesys.com\/media\/virgin-atlantic-x300.png\" alt=\"virgin-atlantic-x300\" ><\/div><div class=\"card-body\"><p class=\"text-24\">&#8220;Genesys \uc6f9 \uba54\uc2dc\uc9d5 \ub3c4\uc785 \ud6c4 \uc774\uc804\ubcf4\ub2e4 220% \ub354 \ub9ce\uc740 \ub300\ud654\ub97c \ucc98\ub9ac\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5c5\ubb34 \ud6a8\uc728\uc131\uc774 2\ubc30 \ub192\uc544\uc9c4 \uac70\uc8e0.&#8221;<\/p>\n<p>\u2014 Louise Phillips, \uace0\uac1d \uc13c\ud130 \ub2f4\ub2f9 \ubd80\uc0ac\uc7a5, Virgin Atlantic Airways<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\ub3d9\uc601\uc0c1 \ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][vc_column width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-white vertical text-start   has-card-header  \" href=\"\/ko-kr\/customer-stories\/rabobank\" target=\"\" rel=\"\" ><div class=\"card-header p-1 bgc-lgray d-flex justify-content-center align-items-center\" style=\"min-height:120px;\"><img decoding=\"async\" style=\"max-width:300px;\"width=\"376\" height=\"71\" src=\"https:\/\/www.genesys.com\/media\/Rabobank-text-logo.png\" alt=\"Rabobank-text-logo\" ><\/div><div class=\"card-body\"><p class=\"text-24\">&#8220;\uc6f9 \uba54\uc2dc\uc9d5\uc740 \uc804\ud654 \ud1b5\ud654\ubcf4\ub2e4 \ud6a8\uc728\uc131\uc774 25% \ub354 \ub192\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0 \uc218\ub97c \ub298\ub9ac\uc9c0 \uc54a\uace0\ub3c4 \ub354 \ub9ce\uc740 \uace0\uac1d\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc8e0.&#8221;<\/p>\n<p>\u2014 Thom Kokhuis, \ub300\ud654\ud615 \ubc45\ud0b9 \ucc45\uc784\uc790, Rabobank<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container \"><div class=\"small mt-0 chevron arrow arrow-primary \" href=\"#\" target=\"\" rel=\"\">\uc0ac\ub840 \uc77d\uc5b4\ubcf4\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2 style=\"text-align: center;\">Genesys \uc194\ub8e8\uc158\uc73c\ub85c \ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \uac83<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"capability-list icon-card-bg row gutter-small\"><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/messaging-apps\"><div class=\"card-body\"><h3 class=\"h5\">Messaging apps<\/h3><p>\ud1b5\ud569 \uba54\uc2dc\uc9d5 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc790\ub3d9\ud654\ud558\uba70, \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc778\ud654\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/sms-messaging\"><div class=\"card-body\"><h3 class=\"h5\">SMS \uba54\uc2dc\uc9d5<\/h3><p>\uce5c\uc219\ud55c \ubaa8\ubc14\uc77c \ucc44\ub110\uc744 \uc0ac\uc6a9\ud558\uc5ec \uc77c\uc0c1\uc744 \ubc29\ud574\ud558\uc9c0 \uc54a\uace0 \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents\"><div class=\"card-body\"><h3 class=\"h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3><p>AI \uae30\ubc18 \ubd07\uc73c\ub85c \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uc138\uc694. \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0, \uc778\uac04 \uc0c1\ub2f4\uc0ac\ucc98\ub7fc \ud589\ub3d9\ud558\uba70, \uc5b8\uc81c\ub098 \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"card-body\"><h3 class=\"h5\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>\uc62c\uc778\uc6d0 \ub514\uc9c0\ud138 \uae30\ub2a5 \uc81c\ud488\uad70 \ub610\ub294 \uae30\uc5c5 \uc790\uccb4 \uc194\ub8e8\uc158\uc73c\ub85c \ud300\uc744 \uc9c0\uc6d0\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/social-media-customer-service\"><div class=\"card-body\"><h3 class=\"h5\">\uc18c\uc15c \ubbf8\ub514\uc5b4 \uace0\uac1d \uc11c\ube44\uc2a4<\/h3><p>\uae0d\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \uad6c\ucd95\uc744 \uc704\ud574 \uc774\ubbf8 \uc0ac\uc6a9\ud558\uace0 \uc788\ub294 \uc778\uae30 \uc788\ub294 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uace0\uac1d\uacfc \uc18c\ud1b5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/work-automation-and-task-routing\"><div class=\"card-body\"><h3 class=\"h5\">\uc5c5\ubb34 \uc790\ub3d9\ud654<\/h3><p>\uc815\ud655\ud558\uace0 \uc77c\uad00\ub41c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \ubc31\uc624\ud53c\uc2a4 \uc804\uccb4\uc5d0\uc11c \uc815\ubcf4\uc5d0 \uae30\ubc18\ud55c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/predictive-web-engagement\"><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \uae30\ubc18 \uc6f9 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><p>AI\ub97c \uc0ac\uc6a9\ud558\uc5ec \ucc28\uc120\uc758 \uc81c\uc548 \ub610\ub294 \ub9ac\uc18c\uc2a4\uac00 \ud544\uc694\ud55c \uc21c\uac04\uc5d0 \uace0\uac1d\uacfc \uc628\ub77c\uc778\uc5d0\uc11c \ud6a8\uc728\uc801\uc73c\ub85c \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/email-contact-center\"><div class=\"card-body\"><h3 class=\"h5\">\uc774\uba54\uc77c<\/h3><p>\uc774\uba54\uc77c\uc5d0 \ucda9\ubd84\ud55c \uc8fc\uc758\ub97c \uae30\uc6b8\uc774\uc138\uc694. \ucee8\ud0dd\uc13c\ud130 \ub370\uc2a4\ud06c\ud1b1\uc5d0 \ud1b5\ud569\ub41c \uad00\ub9ac \ub3c4\uad6c\ub97c \ud65c\uc6a9\ud558\uc5ec \uc774\uba54\uc77c \uc9c0\uc6d0 \uae30\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/knowledge-management\"><div class=\"card-body\"><h3 class=\"h5\">\uc9c0\uc2dd \uad00\ub9ac \ub3c4\uad6c<\/h3><p>AI \uae30\ubc18 \uc9c0\uc2dd \uad00\ub9ac \ud234\ub85c \ud56d\uc0c1 \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc138\uc694.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><div class=\"wpb_column col-12 col-md-6 col-xl-3 col-lg-4\"><a class=\"component card w-100 h-100 bgc-lgray vertical text-left nomedia mini\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/co-browse-screenshare\"><div class=\"card-body\"><h3 class=\"h5\">\ucf54-\ube0c\ub77c\uc6b0\uc9d5 \ubc0f \ud654\uba74 \uacf5\uc720<\/h3><p>\uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d\uc774 \uc5f0\ub77d\ud558\ub294 \uc774\uc720\ub97c \ud30c\uc545\ud558\uc138\uc694. \ubb38\uc81c \ud574\uacb0 \ubc29\ubc95\uc744 \uc9c1\uc811 \ubcf4\uc5ec\uc904 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p><\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"btn small chevron btn-secondary only\" href=\"#\" target=\"\" rel=\"\"><\/div><\/div><\/div><\/a><\/div><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<div class=\"btn-container justify-content-center \"><a role=\"button\"  class=\"arrow arrow-primary\" href=\"\/ko-kr\/capabilities\" target=\"\" rel=\"\">\ubaa8\ub4e0 \uae30\ub2a5 \uc0b4\ud3b4\ubcf4\uae30<\/a><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2 class=\"h3\" style=\"text-align: center;\">\uc6f9 \uba54\uc2dc\uc9d5\uc73c\ub85c \ub354\uc6b1 \ud5a5\uc0c1\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row r_gutter_size=&#8221;gutter-small&#8221; equal_height=&#8221;yes&#8221;][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/contact-center-buyers-guide\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/820x464-Resource-Thumbnail-Ebook-Buyers-Guide-for-AI-and-CX.jpg\" height=\"464\" width=\"820\" alt=\"820&#215;464 resource thumbnail ebook buyers guide for ai and cx\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title\">2026 AI\uae30\ubc18 CX \ub3c4\uc785\uc744 \uc704\ud55c \uad6c\ub9e4 \uac00\uc774\ub4dc<\/h3><p class=\"brief-desc text-20 mb-0\">\ubbf8\ub798\uc758 \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc9c0\uc6d0\ud558\ub294 \uae30\uc220 \ubc0f \uae30\uc220 \ub3c4\uc785 \ud2b8\ub80c\ub4dc<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/five-steps-to-master-digital-customer-engagement\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/5-mastering_thumbnail.png\" height=\"240\" width=\"440\" alt=\"5 mastering thumbnail\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Ebook<\/p><h3 class=\"item-title h6\">\uace0\uac1d \uacbd\ud5d8\uacfc \uc5c5\ubb34\uc758 \ubbf8\ub798<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-webinars\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/webinars\/genesys-cloud-cx-demo-2022\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/genesys-cloud-demo.jpg\" height=\"480\" width=\"880\" alt=\"Genesys cloud\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Webinar<\/p><h3 class=\"item-title h6\">\uace0\uac1d \uacbd\ud5d8 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uc704\ud55c \uc62c\uc778\uc6d0 \ucef4\ud3ec\uc800\ube14 CX \ud50c\ub7ab\ud3fc \uc18c\uac1c\uc640 Genesys Cloud \ub370\ubaa8 \uc2dc\uc5f0<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-capabilities\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\"><div class=\"thumbnail-col thubmnail default-thumb\"><img decoding=\"async\" src=\"\/media\/default-resource-thumb-wave-1.jpg\" height=\"464\" width=\"820\" alt=\"Genesys wave default resource thumbnail 1\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\uae30\ub2a5<\/p><h3 class=\"item-title h6\">\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-lgray&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h3 class=\"h4\">\ub300\ud654\ub97c \uc27d\uac8c \uc2dc\uc791\ud558\uc138\uc694<\/h3>\n<p>\uc9c0\uae08 \ubc14\ub85c \ubb34\ub8cc \ub370\ubaa8\ub97c \uc694\uccad\ud574 \ubcf4\uc138\uc694. \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c \uc6f9 \uba54\uc2dc\uc9d5\uc744 \ub514\uc9c0\ud138 \ubc29\uc2dd\uc73c\ub85c \uc5bc\ub9c8\ub098 \uc27d\uac8c \uad6c\ud604\ud560 \uc218 \uc788\ub294\uc9c0 \ud655\uc778\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \ube44\ub3d9\uae30 \uba54\uc2dc\uc9d5 \ub300\ud654\ub97c \ud1b5\ud574 \uc628\ub77c\uc778 \uacbd\ud5d8\uc744 \uac1c\uc778\ud654\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/344462\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/344462\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"480666\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uccb4\ud5d8\ud558\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uccb4\ud5d8\ud558\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text el_class=&#8221;thank-you&#8221;]<\/p>\n<h3 class=\"h4 h5\">\uad00\uc2ec\uc744 \uac00\uc838 \uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/h3>\n<p>\uadc0\ud558\uc758 \uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10 vc_col-sm-offset-0&#8243;]<div class=\"component-accordion-container\" data-display=\"accordion\"><div class=\"heading-container mb-4\"><h2 class=\"mb-1\">\uc790\uc8fc \ubb3b\ub294 \uc9c8\ubb38<\/h2><\/div><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc6f9\uc0ac\uc774\ud2b8 \ucc44\ud305 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc640 \uc6f9 \uba54\uc2dc\uc9d5\uc740 \uc5b4\ub5bb\uac8c \ub2e4\ub985\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ube44\ub3d9\uae30 \ucc44\ud305 \ub610\ub294 \ube44\ub3d9\uae30 \uba54\uc2dc\uc9d5\uc774\ub77c\uace0\ub3c4 \ud558\ub294 \uc6f9 \uba54\uc2dc\uc9d5\uc744 \uc0ac\uc6a9\ud558\uba74 \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uacfc \uc0c1\ud638 \uc791\uc6a9\ud558\uba70 \ubb38\uc81c\ub97c \uc2e0\uc18d\ud788 \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ube44\ub3d9\uae30 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uc0ac\uc6a9\ud558\ubbc0\ub85c \uace0\uac1d\uc740 \uc5b8\uc81c \uc5b4\ub5a4 \ub514\ubc14\uc774\uc2a4\ub97c \uc0ac\uc6a9\ud558\ub4e0 \ube0c\ub79c\ub4dc\uc640 \uc18c\ud1b5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uc774 \ub300\ud654\ub97c \uc77c\uc2dc \uc911\uc9c0\ud558\uace0 \ub098\uc911\uc5d0 \ub2e4\uc2dc \uc2dc\uc791\ud558\ub354\ub77c\ub3c4 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac\uc758 \ub300\ud654 \uc774\ub825\uc774 \uadf8\ub300\ub85c \uc720\uc9c0\ub429\ub2c8\ub2e4.<\/p>\n<p>\ub3d9\uae30\uc2dd \uc2e4\uc2dc\uac04 \ucc44\ud305 \ub610\ub294 \uc6f9 \ucc44\ud305\uc740 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uacfc \uc2e4\uc2dc\uac04\uc73c\ub85c \uc0c1\ud638 \uc791\uc6a9\ud558\ub294 \ub2e8\uae30\uc801\uc778 \ub3c5\ub9bd\ud615 \ucc44\ud305\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uac01 \ub300\ud654\ub9c8\ub2e4 \uc2dc\uc791\uacfc \ub05d\uc774 \uc788\uc73c\uba70 \uc751\ub2f5\uc774 \uc989\uc2dc \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4.<\/p>\n<p>\ucc38\uace0: Genesys Cloud \uc6f9 \uba54\uc2dc\uc9d5\uc740 Genesys\uac00 \uae30\ubcf8\uc73c\ub85c \uc81c\uacf5\ud558\ub294 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \ube44\ub3d9\uae30 \ucc44\ud305 \uc194\ub8e8\uc158\uc758 \uba85\uce6d\uc785\ub2c8\ub2e4. \ube44\ub3d9\uae30 \ubc29\uc2dd\uc744 \uc0ac\uc6a9\ud558\uc9c0\ub9cc \ucd5c\uc885 \uc0ac\uc6a9\uc790\uac00 \ud604\uc7ac \ub300\ud654\ub97c \uc9c0\uc6b8 \uc218 \uc788\ub294 \uc635\uc158\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc6b4\uc601 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uae30 \uc704\ud574 \ud604\uc7ac \ub300\uae30\uc5f4\uc5d0 \uc788\ub294 \ubcf4\ub958 \uc911 \ub300\ud654\ub098 \uc0c1\ub2f4\uc0ac\uac00 \ucc98\ub9ac\ud55c \ub300\ud654\uc758 \uc5f0\uacb0\uc744 \ud574\uc81c\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uace0\uac1d\uc774 \uc77c\ubc18\uc801\uc73c\ub85c \uac00\uc7a5 \ub9ce\uc774 \uc0ac\uc6a9\ud558\ub294 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc9c0\ub09c\ud574\uc5d0\ub294 \uc804 \uc138\uacc4\uc801\uc73c\ub85c \uc74c\uc131 \ucc44\ub110\ubcf4\ub2e4 \ub514\uc9c0\ud138 \ucc44\ub110\uc744 \uc774\uc6a9\ud558\uc5ec \uae30\uc5c5\uacfc \uc778\ud130\ub799\uc158\ud558\ub294 \uc18c\ube44\uc790\uac00 \ub9ce\uc558\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-state-of-customer-experience\/\">&#8220;\uace0\uac1d \uacbd\ud5d8 \ud604\ud669&#8221; \ubcf4\uace0\uc11c<\/a>\uc5d0 \ub530\ub974\uba74 \uc18c\ube44\uc790 \uc911 \uc57d 72%\uac00 CX \uc778\ud130\ub799\uc158\uc5d0 \uc774\uba54\uc77c\uc744 \uc774\uc6a9\ud588\uace0, \ucee8\ud0dd\uc13c\ud130\uc5d0 \uc804\ud654\ub97c \uac74 \ube44\uc728\uc740 68%\uc600\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ucc57\ubd07\uacfc \uba54\uc2dc\uc9d5 \uc571\ub3c4 CX \uc778\ud130\ub799\uc158\uc5d0\uc11c \uafb8\uc900\ud788 \uc778\uae30\uc785\ub2c8\ub2e4. \uc9c0\uae08\uc740 \uc911\uc694\ud55c \uc804\ud658\uc758 \uc2dc\uae30\uc785\ub2c8\ub2e4.<\/p>\n<p>\ub514\uc9c0\ud138\uc740 \ub354 \uc774\uc0c1 \uc74c\uc131\uc744 \ub300\uccb4\ud558\ub294 \ubd80\uc218\uc801 \ucc44\ub110\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc774\uc81c \uc870\uc9c1\uc740 \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 360\ub3c4\ub85c \uace0\uac1d\uc744 \uc9c0\uc6d0\ud558\ub294 \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \uc5f0\uacc4 \uc804\ub7b5\uc744 \uac16\ucdb0\uc57c \ud569\ub2c8\ub2e4. \uc774\uc81c \uc870\uc9c1\uc740 \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 360\ub3c4\ub85c \uace0\uac1d\uc744 \uc9c0\uc6d0\ud558\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/the-state-of-customer-experience\/\">\uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \uc5f0\uacc4 \uc804\ub7b5\uc744 \uac16\ucdb0\uc57c \ud569\ub2c8\ub2e4<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ub124\uc774\ud2f0\ube0c \ube44\ub3d9\uae30 \uae30\ub2a5\uc774 \uc911\uc694\ud55c \uc774\uc720\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uae30\ubcf8\uc73c\ub85c \ud1b5\ud569\ub41c \ube44\ub3d9\uae30 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uba74 \uba54\uc2dc\uc9d5 \uc571\uc744 \ud1b5\ud574 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uc5f0\uacb0 \uc0c1\ud0dc\ub97c \uc720\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc608\ub97c \ub4e4\uc5b4, \uace0\uac1d\uc774 \ud398\uc774\uc9c0\ub97c \ubcc0\uacbd\ud558\uac70\ub098 \uae30\ubcf8 Genesys Messenger \ucc3d\uc744 \ub2eb\uc544\ub3c4 \ub300\ud654\ub294 \uc720\uc9c0\ub429\ub2c8\ub2e4. \uace0\uac1d\uc740 \ucee8\ud0dd\uc13c\ud130 \uc5c5\ubb34 \uc2dc\uac04\uc774 \uc9c0\ub09c \ud6c4\uc5d0\ub3c4 \uc0c1\ub2f4\uc0ac\uc640 \uc18c\ud1b5\ud558\uac70\ub098, \ubd07\uc744 \ud1b5\ud55c \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud558\uac70\ub098, Messenger Knowledge Search \uc571\uc744 \uc0ac\uc6a9\ud558\uc5ec FAQ\ub97c \uac80\uc0c9\ud558\uac70\ub098, \uc2e4\uc2dc\uac04 \uc0c1\ub2f4\uc0ac\uc758 \ucf5c\ubc31\uc744 \uc608\uc57d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uae30\uc5c5\uc5d0 \uc2e4\uc2dc\uac04 \ucc44\ud305\ubcf4\ub2e4 \uc6f9 \uba54\uc2dc\uc9d5\uc774 \ud544\uc694\ud55c \uc774\uc720\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ub9ce\uc740 \uae30\uc5c5\uc774 \uc2e4\uc2dc\uac04 \ucc44\ud305 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \ub3c4\uc785\ud558\ub824\uace0 \ud558\uc9c0\ub9cc, \uc2e4\uc81c \ud544\uc694\ud55c \uac83\uc740 \uc6f9 \uba54\uc2dc\uc9d5\uc785\ub2c8\ub2e4. \uadf8 \uc774\uc720\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li><strong>\uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uc6f9 \uac00\uc6a9<\/strong><br \/>\n\uace0\uac1d\uc774 \ud398\uc774\uc9c0\ub97c \ubcc0\uacbd\ud558\uac70\ub098 \uba54\uc2e0\uc800 \ucc3d\uc744 \ub2eb\uc544\ub3c4 \ub300\ud654\ub294 \uc720\uc9c0\ub429\ub2c8\ub2e4. \ub530\ub77c\uc11c \ucee8\ud0dd\uc13c\ud130 \uc5c5\ubb34 \uc2dc\uac04 \uc678\uc5d0\ub3c4 \uc5b8\uc81c\ub4e0\uc9c0 \uc751\ub2f5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\uac04\ud3b8\ud55c \ubc30\ud3ec \ubc0f \ub9de\ucda4 \uc124\uc815<\/strong><br \/>\nIT \ud300\uc774\ub098 \uac12\ube44\uc2fc \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uac1c\ubc1c \ub9ac\uc18c\uc2a4\uc5d0 \uc758\uc874\ud558\uc9c0 \uc54a\uace0\ub3c4 \ub178 \ucf54\ub4dc\/\ub85c\uc6b0 \ucf54\ub4dc \ubc29\uc2dd\uc73c\ub85c \uc2e0\uc18d\ud558\uac8c \ubc30\ud3ec \ubc0f \uad6c\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uc5b4\ub5a4 \uaddc\ubaa8\uc758 \ube44\uc988\ub2c8\uc2a4\uc5d0\ub3c4 \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/li>\n<li><strong>\uc628\ub77c\uc778\uc5d0\uc11c \uae30\ud68c \ucc3d\ucd9c<\/strong><br \/>\n\uace0\uac1d \uc5ec\uc815\uc5d0 \ubc1c\ub9de\ucdb0 \uc120\uc81c\uc801\uc73c\ub85c \uace0\uac1d \ucc38\uc5ec\ub97c \uc720\ub3c4\ud558\uba70 \uc0c8\ub85c\uc6b4 \uae30\ud68c\ub97c \ub9cc\ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li><strong>\ube44\uc6a9 \uc808\uac10<\/strong><br \/>\n\uc2e4\uc2dc\uac04 \ucc44\ud305 \uad00\ub9ac\uc640 \ub2ec\ub9ac \ub9ce\uc740 \uc9c0\uc6d0 \ud300\uc774 \ud544\uc694\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc6b4\uc601 \ube44\uc6a9\uc744 \uc808\uac10\ud558\uace0 \ub9ac\uc18c\uc2a4\ub97c \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc6f9 \uba54\uc2dc\uc9d5\uc740 \uace0\uac1d\uc5d0\uac8c \uc5b4\ub5a4 \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc6f9 \uba54\uc2dc\uc9d5\uc740 \ud3b8\ub9ac\ud558\uace0 \uc811\uadfc\uc131\uc774 \ub6f0\uc5b4\ub0a9\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc2e4\uc2dc\uac04 \ub300\ud654\uc5d0 \uc5bd\ub9e4\uc774\uc9c0 \uc54a\uace0 \uc790\uc2e0\uc758 \uc18d\ub3c4\uc640 \uc77c\uc815\uc5d0 \ub9de\ucdb0 \uc18c\ud1b5\ud558\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4. \ub610\ud55c \uc6f9 \uba54\uc2dc\uc9d5\uc740 &#8220;\uc5b8\uc81c \uc5b4\ub514\uc11c\ub098&#8221; \uac00\ub2a5\ud55c \uc194\ub8e8\uc158\uc774\ubbc0\ub85c \uace0\uac1d\uc774 \ud3b8\ud560 \ub54c \uc5b8\uc81c\ub4e0 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \ub300\ud654\ud560 \uc218 \uc788\uc73c\uba70, \ub370\uc2a4\ud06c\ud1b1\uc774\ub098 \ubaa8\ubc14\uc77c \uc6f9 \ube0c\ub77c\uc6b0\uc800 \ub4f1 \uc5ec\ub7ec \ub514\ubc14\uc774\uc2a4\ub97c \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc740 \ub2e4\ub978 \uc2e4\uc2dc\uac04 \ucc44\ud305 \ub3c4\uad6c \uc678\uc5d0\ub3c4, \uc6f9 \uba54\uc2dc\uc9d5\uc744 \ud1b5\ud574 \ube0c\ub79c\ub4dc\uc640 \ubcf4\ub2e4 \ud48d\ubd80\ud558\uace0, \uac1c\uc778\ud654\ub418\uace0, \uc2e4\ud589 \uac00\ub2a5\ud55c \ub300\ud654\ub97c \uc990\uae38 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud48d\ubd80\ud55c \uba54\uc2dc\uc9d5\uc744 \uc0ac\uc6a9\ud558\uc5ec \uace0\uac1d\uc5d0\uac8c \ubcf4\ub2e4 \uc778\ud130\ub799\ud2f0\ube0c\ud55c \ub514\uc9c0\ud138 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0 \uace0\uac1d\uc774 \uc7a5\ubb38\uc758 \uba54\uc2dc\uc9c0\ub97c \uc785\ub825\ud558\ub294 \ubc88\uac70\ub85c\uc6c0\uc5d0\uc11c \ubc97\uc5b4\ub098\ub3c4\ub85d \uc9c0\uc6d0\ud558\uc138\uc694. \ub610\ud55c \uc885\ud569\uc801\uc778 \uace0\uac1d \ud504\ub85c\ud544\uacfc \uace0\uac1d \uc5ec\uc815 \ub370\uc774\ud130\ub97c \ud655\ubcf4\ud560 \uc218 \uc788\uc73c\ubbc0\ub85c \ub300\ud654 \uc0c1\ub300\uc640 \uc0c1\ub2f4 \uc774\uc720\ub97c \uc815\ud655\ud788 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubb34\uc5c7\ubcf4\ub2e4\ub3c4 \uace0\uac1d\uc740 \uc5f0\ub77d\uc744 \ud560 \ub54c\ub9c8\ub2e4 \ub300\ud654\ub97c \ucc98\uc74c\ubd80\ud130 \ub2e4\uc2dc \uc2dc\uc791\ud558\uc9c0 \uc54a\uc544\ub3c4 \ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">AI \ucc44\ud305\uacfc \uc2e4\uc2dc\uac04 \ucc44\ud305\uc758 \ucc28\uc774\uc810\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc2e4\uc2dc\uac04 \ucc44\ud305\uc740 \uace0\uac1d\uc744 \uc778\uac04 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uc640 \uc9c1\uc811 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc5f0\uacb0\ud569\ub2c8\ub2e4. \ubc18\uba74, AI \ucc44\ud305\uc740 \uace0\uac1d\uc774 \uc9c1\uc811 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud558\uac70\ub098 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc774\uad00\ud560 \uc218 \uc788\ub294 \ucc57\ubd07\uc5d0\uac8c \uace0\uac1d\uc744 \uc5f0\uacb0\ud569\ub2c8\ub2e4. \uc804\ubd80\ub294 \uc544\ub2c8\uc9c0\ub9cc \ub9ce\uc740 \uacbd\uc6b0, AI \ucc44\ud305\uc774 \uace0\uac1d \uc11c\ube44\uc2a4 \uc5ec\uc815\uc758 \uccab \ub2e8\uacc4\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AI \ucc44\ud305\uacfc \uc2e4\uc2dc\uac04 \ucc44\ud305\uc740 \uc751\uc9d1\ub825 \uc788\ub294 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uace0\uac1d \uacbd\ud5d8\uc758 \uc77c\ubd80\ub85c\uc11c \ud568\uaed8 \uc870\ud654\ub97c \uc774\ub8f9\ub2c8\ub2e4. AI \ucc57\ubd07\uc740 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \ub298\ub9ac\uc9c0 \uc54a\uace0 \uc5f0\uc911\ubb34\ud734 24\uc2dc\uac04 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc73c\uba70, \uc790\ub3d9\ud654\ub294 \uc778\uac04\uc758 \uc9c0\ub2a5\uc774 \ud544\uc694 \uc5c6\ub294 \ub2e8\uc21c\ud558\uace0 \uc77c\uc0c1\uc801\uc778 \uc5ec\ub7ec \uc9c8\ubb38\uc744 \uc27d\uac8c \ucc98\ub9ac\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud504\ub85c\uadf8\ub798\ubc0d\uc774 \uc798\ub41c AI\ub294 \uad11\ubc94\uc704\ud55c \uc815\ubcf4\ub97c \uc0ac\uc6a9\ud558\uace0, AI \ubd07\uc740 \uc815\uae30\uc801\uc778 \uc720\uc9c0\uc640 \uc77c\uad00\ub41c \uc791\uc5c5\uc744 \ud1b5\ud574 \uc2dc\uac04\uc774 \uc9c0\ub098\uba74\uc11c \ud559\uc2b5\ud558\uace0 \ud5a5\uc0c1\ub429\ub2c8\ub2e4. AI\uc758 \ub208\ubd80\uc2e0 \ubc1c\uc804\uc73c\ub85c \uc624\ub298\ub0a0\uc758 \ubd07\uc740 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc2a4\ub9c8\ud2b8\ud560 \ubfd0\ub9cc \uc544\ub2c8\ub77c \uc778\uac04\uc758 \uacf5\uac10\uae4c\uc9c0 \ubaa8\ubc29\ud558\uba70 \ubcf4\ub2e4 \uc990\uac70\uc6b4 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ud070 \uc5ed\ud560\uc744 \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc778\uac04 \uc0c1\ub2f4\uc0ac\uc758 \uac1c\uc785\uc774 \ud544\uc694\ud55c \uacbd\uc6b0\uc5d0\ub3c4 AI \uc9c0\uc6d0\uc73c\ub85c \uc27d\uac8c \uc804\ud658\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815\uc5d0 \ub300\ud55c \ubd84\uc11d \ubc0f \uc124\uba85 \ub610\ud55c \uac00\ub2a5\ud558\ubbc0\ub85c \uc0c1\ub2f4\uc0ac\ub294 \ucd5c\uc120\uc758 \uace0\uac1d \uc9c0\uc6d0 \ubc29\ubc95\uc744 \uc27d\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uad6c\ub9e4 \uc774\ub825\uc5d0\uc11c\ubd80\ud130 \uc720\uc0ac\ud55c \uacfc\uac70 \uc778\ud130\ub799\uc158\uc5d0 \uae30\ubc18\ud55c \ub2e4\uc74c \ub2e8\uacc4\uae4c\uc9c0, \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud544\uc694\ud55c \ubaa8\ub4e0 \uc815\ubcf4\ub97c CRM \uc2dc\uc2a4\ud15c\uacfc \uac19\uc740 \uc704\uce58\uc5d0\uc11c \uac00\uc838\uc640 \uac04\ud3b8\ud558\uac8c \uc774\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c AI \ubd84\uc11d\uc740 \uace0\uac1d\uc744 \ub354\uc6b1 \ud6a8\uacfc\uc801\uc73c\ub85c \ud30c\uc545\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\ub530\ub77c\uc11c \uc2e4\uc2dc\uac04 \ucc44\ud305\uacfc AI \ucc44\ud305\uc740 \ubaa8\ub450 \ud3ec\uad04\uc801\uc774\uace0 \uc798 \uc870\uc728\ub41c \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uace0\uac1d \uacbd\ud5d8\uc758 \uc911\uc694\ud55c \uc694\uc18c\uac00 \ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ub9e4\ub825\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub824\uba74 \uba54\uc2dc\uc9d5\uc744 \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud574\uc57c \ud569\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ud48d\ubd80\ud55c \uba54\uc2dc\uc9d5\uc740 \uace0\uac1d \ucc38\uc5ec\ub97c \uac1c\uc778\ud654\ud558\uace0 \uac1c\uc120\ud558\ub294 \uc88b\uc740 \ubc29\ubc95\uc785\ub2c8\ub2e4.<\/p>\n<p>\uae34 \uba54\uc2dc\uc9c0\ub97c \uc785\ub825\ud558\ub294 \ub300\uc2e0 \uc5ec\ub7ec \uc720\ud615\uc758 \ubbf8\ub514\uc5b4 \ucf58\ud150\uce20\ub97c \uc8fc\uace0\ubc1b\uc73c\uba70 \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac\ub294 \ub354 \ud48d\ubd80\ud558\uace0, \uc9c1\uad00\uc801\uc774\uace0, \ub9c8\ucc30 \uc5c6\ub294 \ub300\ud654\ub97c \ud558\uac8c \ub429\ub2c8\ub2e4. \uc6f9 \uba54\uc2dc\uc9d5\uc744 \ud1b5\ud574 \uc2e0\uc18d\ud55c \uc751\ub2f5, \uce74\ub4dc, \uce90\ub7ec\uc124, \uc774\ubaa8\ud2f0\ucf58, \ucca8\ubd80 \ud30c\uc77c\uc744 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc778\uac04 \uc0c1\ub2f4\uc0ac\uc640 \ub300\ud654\ud558\ub4e0 \ucc57\ubd07\uacfc \ub300\ud654\ud558\ub4e0, \uace0\uac1d\uc740 \uc9dc\uc5ec\uc9c4 \ub300\ubcf8\uc744 \uc77d\ub294 \ub4ef\ud55c \uae30\uacc4\uc801\uc778 \uc18c\ud1b5\uc774 \uc544\ub2c8\ub77c\uace0 \ub290\ub07c\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4. \uba54\uc2dc\uc9d5\uc740 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \uccab \ubc88\uc9f8 \ub2e8\uacc4\uc778 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc774 \uacbd\ud5d8\uc774 \ub9cc\uc871\uc2a4\ub7ec\uc6b8\uc218\ub85d \uc88b\uc740 \uccab\uc778\uc0c1\uc73c\ub85c \uace0\uac1d\uc774 \ub9cc\uc871\uac10\uc744 \ub290\ub084 \uac00\ub2a5\uc131\uc774 \ub354 \ub192\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc6f9 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uac1c\uc778\ud654\ud558\ub294 \uac00\uc7a5 \uc88b\uc740 \ubc29\ubc95\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d\uc740 \uc5ec\uc815 \ub0b4\ub0b4 \ub3d9\uc77c\ud55c \uc9c8\ubb38\uacfc \uac1c\uc778 \uc815\ubcf4\ub97c \ubc18\ubcf5\ud574\uc11c \uc5b8\uae09\ud560 \ud544\uc694\uac00 \uc5c6\ub294, \ucc98\uc74c\ubd80\ud130 \ub05d\uae4c\uc9c0 \uc77c\uad00\ub41c \uac1c\uc778\ud654 \uacbd\ud5d8\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. \uc885\ud569\uc801\uc778 \uace0\uac1d \ud504\ub85c\ud544\uacfc \uace0\uac1d \uc5ec\uc815 \uc815\ubcf4\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \uc0c1\ub300\ubc29\uc774 \ub204\uad6c\uc640 \uc65c \ub300\ud654\ud558\ub294\uc9c0 \uc815\ud655\ud788 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc815\ubcf4\ub294 \uc0c1\ub2f4\uc0ac\uac00 \uc120\uc81c\uc801\uc73c\ub85c \uc18c\ud1b5\ud558\uae30\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \uc2dc\uae30\ub97c \ud30c\uc545\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4.<\/p>\n<p>\ub610\ud55c, \uae30\ubcf8\uc73c\ub85c \ud1b5\ud569\ub41c Genesys Cloud \ucf54-\ube0c\ub77c\uc6b0\uc9d5 \uae30\ub2a5\uc744 \uc0ac\uc6a9\ud558\uba74 \uc0c1\ub2f4\uc0ac\uac00 \uae30\uc874 \uc6f9 \uba54\uc2dc\uc9d5 \ub300\ud654\ub97c \ucf54-\ube0c\ub77c\uc6b0\uc9d5\uc73c\ub85c \uc6d0\ud65c\ud558\uac8c \uc774\uad00\ud558\uc5ec \uace0\uac1d\uc774 \ud544\uc694\ub85c \ud558\ub294 \uac83\uc744 \ub354 \uc798 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \ubcf5\uc7a1\ud55c \ud2b8\ub79c\uc7ad\uc158\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \uc548\ub0b4\ud558\ubbc0\ub85c \uace0\uac1d \uacbd\ud5d8\uc774 \ud5a5\uc0c1\ub418\uace0 \uc804\ud658\uc728\uc774 \uac1c\uc120\ub429\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ucf54-\ube0c\ub77c\uc6b0\uc9d5\uacfc \ud654\uba74 \uacf5\uc720\ub294 \uc5b4\ub5bb\uac8c \ub2e4\ub985\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ucf54-\ube0c\ub77c\uc6b0\uc9d5 \ubc0f \ud654\uba74 \uacf5\uc720 \uae30\uc220\uc740 \ubaa8\ub450 \uc11c\ub85c \uba40\ub9ac \ub5a8\uc5b4\uc838 \uc788\ub294 \ub2f9\uc0ac\uc790\uac00 \ub3d9\uc77c\ud55c \ud654\uba74\uc744 \ubcfc \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130\uc758 \uacbd\uc6b0 \ub2f9\uc0ac\uc790\ub294 \uace0\uac1d\uacfc \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uc785\ub2c8\ub2e4. \ud654\uba74 \uacf5\uc720 \uae30\uc220\uc740 \ub9d0 \uadf8\ub300\ub85c \uc6d0\uaca9 \uc0ac\uc6a9\uc790\uac00 \ud654\uba74\uc744 \ubcfc \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud558\ub294 \uae30\uc220\uc774\uace0, \ucf54-\ube0c\ub77c\uc6b0\uc9d5\uc740 \ud654\uba74 \uacf5\uc720\uc5d0\ub294 \uc5c6\ub294 \uc5ec\ub7ec \uac00\uc9c0 \ucd94\uac00\uc801\uc778 \ud575\uc2ec \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<p>\ucf54-\ube0c\ub77c\uc6b0\uc9d5\uc740 \ub3d9\uc77c\ud55c \ud654\uba74\uc744 \ubcf4\ub294 \uac83 \uc678\uc5d0\ub3c4 \ubcf4\ub2e4 \ubab0\uc785\uac10 \uc788\uace0 \uac15\ud654\ub41c \ud611\uc5c5 \ud658\uacbd\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ucf54-\ube0c\ub77c\uc6b0\uc9d5\uc740 \uc0c1\ub2f4\uc0ac\uac00 \uadf8\ub9ac\uae30, \uc8fc\uc11d, \ud654\uba74 \uc81c\uc5b4 \ub4f1 \ub2e4\uc591\ud55c \ub3c4\uad6c\ub97c \uc0ac\uc6a9\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \ubb38\uc81c\ub97c \ubcf4\ub2e4 \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ud558\uc5ec \uace0\uac1d\uc758 \ubd88\ub9cc\uc744 \uc904\uc774\uace0 \ub9cc\uc871\ub3c4\ub97c \ub192\uc77c \uc218 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