{"id":344455,"date":"2020-11-18T13:55:39","date_gmt":"2020-11-18T21:55:39","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=capabilities&#038;p=344455"},"modified":"2025-12-23T22:34:41","modified_gmt":"2025-12-24T06:34:41","slug":"call-center-software","status":"publish","type":"capabilities","link":"https:\/\/www.genesys.com\/ko-kr\/capabilities\/call-center-software","title":{"rendered":"AI \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column]<div class=\"component breadcrumbs theme-\"><div class=\"links-row w-100 d-flex flex-wrap align-items-center justify-content-start\"><div class=\"link-col\"><a class=\"breadcrumb-link\" href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\">Genesys Cloud<\/a><\/div><\/div><\/div>[\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>AI \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4<\/h1>\n<p class=\"text-22\">\ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uadc0\uc0ac\uc758 \ubaa9\ud45c \ub2ec\uc131\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uae30\ub2a5\ub4e4\uc744 \ucd5c\ub300\ub85c \ud65c\uc6a9\ud558\uc138\uc694.<\/p>\n<p>[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn btn-primary\" href=\"#\ub370\ubaa8\" target=\"\" rel=\"\">\ub370\ubaa8 \uc694\uccad<\/a><\/div>[\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0&#8243;][vc_single_image image=&#8221;568532&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221; el_class=&#8221;shadow-ad&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d\uacfc \uc9c1\uc6d0\uc774 \ubaa8\ub450\uac00 \uc6d0\ud558\ub294<br \/>\n\ub9de\ucda4\ud615 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694<\/h2>\n<p>Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc740 \uc74c\uc131, \ub514\uc9c0\ud138 \ucc44\ub110, AI, \uace0\uac1d \uc5ec\uc815 \ubd84\uc11d, \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc0f \uc778\ub825 \uad00\ub9ac\uae4c\uc9c0 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\uc758 \ubaa8\ub4e0 \uae30\ub2a5\uc744 \ud55c\ub370 \ubaa8\uc740 \ud3ec\uad04\uc801 \ud1b5\ud569 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \ub2e4\uc591\ud55c \uc624\ud508 API, \uc0ac\uc804 \uad6c\ucd95\ub41c \uc5f0\ub3d9, \uadf8\ub9ac\uace0 \uc571\ud30c\uc6b4\ub354\ub9ac\u00ae \ub9c8\ucf13\ud50c\ub808\uc774\uc2a4\ub97c \ud1b5\ud574 \ube44\uc6a9\uc744 \uc808\uac10\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5, \uace0\uac1d \ucda9\uc131\ub3c4 \ubc0f \uc9c1\uc6d0 \uc0dd\uc0b0\uc131\uc744 \ud55c\uce35 \ub04c\uc5b4\uc62c\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uace0\uac1d \ucda9\uc131\ub3c4 \uad6c\ucd95<\/h3>\n<p>\uace0\uac1d \uad00\uacc4\ub97c \uac15\ud654\ud558\ub294 \uc5f0\uacb0\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud55c\uce35 \uac15\ud654\ub41c \uc790\ub3d9\ud654\uc640 \uc2a4\ub9c8\ud2b8 \uc778\uc0ac\uc774\ud2b8<\/h3>\n<p>\ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uac1c\uc120\ud558\uace0 \uace0\uac1d \ubc0f \uc9c1\uc6d0\uc758 \ub178\ub825\uc744 \uc904\uc785\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc6b4\uc601 \ud6a8\uc728\uc131 \uac15\ud654<\/h3>\n<p>\uc801\uc2dc\uc5d0 \uc774\ub904\uc9c0\ub294 \ub9de\ucda4\ud615 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub85c \ubb38\uc758 \ud574\uacb0 \uc18d\ub3c4\uc640 \ub9e4\ucd9c\uc744 \uac00\uc18d\ud654\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uc9c1\uc6d0 \uc0dd\uc0b0\uc131 \ud5a5\uc0c1<\/h3>\n<p>AI \ub3c4\uad6c\ub97c \ud1b5\ud574 \uc77c\uc0c1 \uc5c5\ubb34\ub97c \ub354 \uc27d\uac8c \ub9cc\ub4e4\uc5b4 \uc9c1\uc6d0\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uace0 \ucc38\uc5ec\ub97c \ucd09\uc9c4\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uac15\ud654\ub41c \uae00\ub85c\ubc8c \uc6b4\uc601 \ubcf4\uc548\uc131<\/h3>\n<p>\ub370\uc774\ud130\ub97c \ubcf4\ud638\ud558\uace0 \ud655\uc7a5\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \ubaa8\ub4e0 \uaddc\uc815\uc744 \uc900\uc218\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uac1c\ubc29\ud615 \ud50c\ub7ab\ud3fc\uc5d0\uc11c\uc758 \ud601\uc2e0<\/h3>\n<p>\ud328\uce58\uc6cc\ud06c \uc194\ub8e8\uc158\uc744 \uc81c\uacf5\ud558\ub294 \uc5c5\uccb4\uc5d0\uc11c \ubc97\uc5b4\ub098 \ubb34\ud55c\ud788 \ubc1c\uc804\ud558\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc560\ub110\ub9ac\uc2a4\ud2b8\uc640 \uace0\uac1d\uc774 \uc778\uc815\ud558\ub294 CCaaS \ub9ac\ub354, Genesys<\/h2>\n<p>Genesys Cloud \ud50c\ub7ab\ud3fc\uc740 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\uc5c5\uacc4\uc758 <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\">\ub9ac\ub354<\/a>\ub85c \uc778\uc815\ubc1b\uace0 \uc788\uc73c\uba70, <a href=\"https:\/\/www.genesys.com\/resources\/the-forrester-wave-contact-center-as-a-service\">CCaaS \uc0b0\uc5c5<\/a>\uc5d0\uc11c \uc8fc\ub3c4\uc801 \uc704\uce58\ub97c \ucc28\uc9c0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys\ub294 \uc18c\uae30\uc5c5\uc758 \uc694\uad6c\uc5d0\uc11c\ubd80\ud130 \uac00\uc7a5 \uae4c\ub2e4\ub85c\uc6b4 \uc5d4\ud130\ud504\ub77c\uc774\uc988\uc758 \ud544\uc694\uae4c\uc9c0 \ucda9\uc871\ud558\ub294 \ud1b5\ud569 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \uc544\ub798\ub294 Genesys Cloud\uac00 \uc81c\uacf5\ud558\ub294 \ub2e4\uc591\ud55c \uac15\ub825\ud55c \uae30\ub2a5\ub4e4\uc785\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; ri_scrollable=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/automatic-call-distribution-acd\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc790\ub3d9 \uc804\ud654 \ubd84\ubc30(ACD)<\/h3>\n<p>\ubaa8\ub4e0 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uc2a4\ud0ac \uae30\ubc18\uc758 \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305\uc73c\ub85c \ubc30\ubd84\ud569\ub2c8\ub2e4. \ub9e4\ubc88 \uace0\uac1d\uc774 \uc62c\ubc14\ub978 \uc0c1\ub2f4\uc0ac\ub85c\ubd80\ud130 \uc801\ud569\ud55c \uc9c0\uc6d0\uc744 \ubc1b\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/reporting-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ubd84\uc11d \ubc0f \ubcf4\uace0<\/h3>\n<p>\uc190\uc27d\uac8c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ub3c4\uad6c\uc640 \uad00\ub828 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \ud300\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uc138\uc694. \uc0c1\ud638\uc791\uc6a9\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ud655\ubcf4\ud574 \uc634\ub2c8\ucc44\ub110 \uace0\uac1d \uacbd\ud5d8\uc744 \uc27d\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/inbound\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc778\ubc14\uc6b4\ub4dc<\/h3>\n<p>\uace0\uac1d\uc774 \uc5b4\ub514\uc11c\ub098 \uc27d\uac8c \uadc0\ud558\uc640 \uc5f0\uacb0\ub420 \uc218 \uc788\ub3c4\ub85d \ub9cc\ub4dc\uc138\uc694. \uadf8\ub4e4\uc758 \uc9c8\ubb38\uc5d0 \ub2f5\ud560 \uc900\ube44\ub97c \uac16\ucd94\uace0, \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uba70 \uae30\ub300\ub97c \ub118\uc5b4\uc11c\ub294 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc138\uc694.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/interactive-voice-response-ivr\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ub300\ud654\ud615 \uc74c\uc131 \uc751\ub2f5(IVR) \ubc0f \uc140\ud504\uc11c\ube44\uc2a4<\/h3>\n<p>\ub354 \uc2a4\ub9c8\ud2b8\ud558\uace0 \ub9e4\ub044\ub7ec\uc6b4 \uc804\ud654 \uc778\ud130\ub799\uc158 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. Genesys \ucee8\ud0dd\uc13c\ud130 IVR\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0 \ube44\uc988\ub2c8\uc2a4 \uc218\uc775\uc131\uc744 \ub192\uc774\uc138\uc694.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/outbound\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc544\uc6c3\ubc14\uc6b4\ub4dc<\/h3>\n<p>\uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ucc44\ub110\uc744 \ud1b5\ud574 \uc801\uadf9\uc801\uc73c\ub85c \ub2e4\uac00\uac00\uc138\uc694. \uc544\uc6c3\ubc14\uc6b4\ub4dc \ud0c0\uac9f \ucea0\ud398\uc778\uc73c\ub85c \uace0\uac1d \ucc38\uc5ec\ub3c4, \uc751\ub2f5\ub960 \ubc0f \ub9e4\ucd9c\uc744 \ub192\uc774\uc138\uc694.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/collaboration-tools\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ud611\uc5c5<\/h3>\n<p>\uc190\uc27d\uac8c \ud611\uc5c5\uacfc \ucee4\ubba4\ub2c8\ucf00\uc774\uc158\uc744 \uac00\ub2a5\ud558\uac8c \ud558\uc5ec \uc0ac\uc77c\ub85c\ub97c \ud5c8\ubb3c\uace0 \ud558\ub098\ub85c \ud568\uaed8 \uc77c\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4 \u2014 \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc774\ub098 \uc368\ub4dc\ud30c\ud2f0 \uc194\ub8e8\uc158 \ubaa8\ub450\uc5d0\uc11c \uac00\ub2a5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/voice-services\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \uc11c\ube44\uc2a4<\/h3>\n<p>\uac00\uc7a5 \uc801\ud569\ud55c \ubc29\uc2dd\uc73c\ub85c \ud074\ub77c\uc6b0\ub4dc \uc804\ud654, \ud1b5\ud569 \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ubc0f \ucee8\ud0dd\uc13c\ud130 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc804\ud654 \uae30\ubc18 \uc9c0\uc6d0\uc744 \uc120\ud638\ud558\ub294 \uace0\uac1d\uacfc\ub3c4 \ud568\uaed8\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>AI\uc640 \uc790\ub3d9\ud654\ub85c \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ubbf8\ub798\ub97c \uc774\ub04c\uc5b4 \uac00\uc138\uc694<\/h2>\n<p>AI\uc758 \ud798\uc740 Genesys Cloud \ud50c\ub7ab\ud3fc \uc804\ubc18\uc5d0 \uc2a4\uba70\ub4e4\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \ubc18\ubcf5\uc801\uc778 \uc218\uc791\uc5c5\uc5d0 \ub9e4\ub2ec\ub9ac\uae30\ubcf4\ub2e4 \ubcf8\ub798\uc758 \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc73c\uba70, \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc801\uc2dc\uc5d0 \uc27d\uac8c \ucc3e\uc544 \uace0\uac1d\uc5d0\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d \uc9c0\uc6d0 \uc5ec\uc815\uc758 \ubaa8\ub4e0 \ubd80\ubd84\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/capabilities\/ai-and-automation\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; ri_scrollable=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/agent-copilot\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff<\/h3>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uac00 \ub9e4 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \ub370\uc774\ud130\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \ud65c\uc6a9\ud558\uace0, \ubc18\ubcf5\uc801\uc778 \uc218\ub3d9 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uba70 \uc11c\ube44\uc2a4 \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub294 AI \ud30c\ud2b8\ub108\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/chatbots\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/h3>\n<p>\ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0 \uc778\uac04 \uc0c1\ub2f4\uc0ac\ucc98\ub7fc \ud589\ub3d9\ud558\ub294 AI \uae30\ubc18 \ubd07\uc73c\ub85c \uc140\ud504\uc11c\ube44\uc2a4\ub97c \ud55c\uce35 \uac1c\uc120\ud558\uace0, \uc5b8\uc81c\ub4e0\uc9c0 \ub354 \uc6b0\uc218\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/knowledge-management\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc9c0\uc2dd \uad00\ub9ac \ub3c4\uad6c<\/h3>\n<p>\uc0c1\ub2f4\uc0ac\uac00 \ub9e4\uc77c \uc0ac\uc6a9\ud558\ub294 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc9c0\uc2dd\uc744 \uc27d\uac8c \uc0dd\uc131\ud558\uace0 \ud3b8\uc9d1\ud558\uba70 \uc81c\uacf5\ud558\uace0, \ubaa8\ub2c8\ud130\ub9c1\ud558\uace0 \uce21\uc815\ud560 \uc218 \uc788\ub3c4\ub85d \ub124\uc774\ud2f0\ube0c AI\ub85c \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/predictive-web-engagement\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8<\/h3>\n<p>AI\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc758 \uacb0\uc815\uc801 \uc21c\uac04\uc774 \ub3c4\ub798\ud560 \uc2dc\uc810\uc744 \uc608\uce21\ud558\uace0, \uadf8\uc5d0 \ub9de\ub294 \uc81c\uc548\uc744 \uc81c\uacf5\ud568\uc73c\ub85c\uc368 \uc801\uc808\ud55c \uc2dc\uc810\uacfc \ucc44\ub110\uc5d0\uc11c \uace0\uac1d \ucc38\uc5ec\ub97c \uc790\ub3d9\uc73c\ub85c \uc774\ub04c\uc5b4\ub0c5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/automated-routing\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc608\uce21 \ub77c\uc6b0\ud305<\/h3>\n<p>\uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud56d\uc0c1 \ub77c\uc6b0\ud305\ub418\ub3c4\ub85d \ud558\uba70, \uc62c\ubc14\ub978 \uc2dc\uc810\uc5d0 \uc815\ud655\ud55c \uae30\uc900\uc744 \ud1b5\ud574 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc758 \ud488\uc9c8\uc744 \ub192\uc785\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/work-automation-and-task-routing\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc791\uc5c5 \uc790\ub3d9\ud654<\/h3>\n<p>\uace0\uac1d \ubb38\uc758\uc5d0 \uc801\uc2dc\uc5d0 \ud6a8\uacfc\uc801\uc73c\ub85c \uc751\ub2f5\ud558\uace0, \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc9c0\ub2a5\uc801\uc73c\ub85c \uad00\ub9ac\ud558\ub294 \uc790\ub3d9\ud654\ub41c \uc791\uc5c5 \ub77c\uc6b0\ud305\uc73c\ub85c \uace0\uac1d\uacfc \uc0c1\ub2f4\uc0ac \ubaa8\ub450\ub97c \ub9cc\uc871\uc2dc\ud0b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ub9de\ucda4 \uc194\ub8e8\uc158 \uc81c\uacf5\uc744 \uc704\ud55c<br \/>\n\ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98\uc640 \uac1c\ubc29\ud615 \ud50c\ub7ab\ud3fc<\/h2>\n<p>Genesys Cloud \ud50c\ub7ab\ud3fc\uc740 \ud074\ub77c\uc6b0\ub4dc\uc5d0 \uae30\ubc18\ud558\ubbc0\ub85c, \ud074\ub77c\uc6b0\ub4dc \ud658\uacbd\uc5d0\uc11c \ucd5c\uc801\uc758 \uc791\ub3d9\uc744 \ubaa9\ud45c\ub85c \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uc6b0\uc120 \uc544\ud0a4\ud14d\ucc98 \ub355\ubd84\uc5d0 \uc628\ud504\ub808\ubbf8\uc2a4 \uc194\ub8e8\uc158\uc73c\ub85c \uad6c\ucd95\ub41c \uc720\uc0ac \ud50c\ub7ab\ud3fc\ub4e4\ubcf4\ub2e4 \uc6b0\uc218\ud558\uba70, \ub2e4\uc591\ud55c \uc5f0\ub3d9 \uae30\ub2a5\uacfc \uc8fc\uac04 \uc5c5\ub370\uc774\ud2b8\ub97c \ud1b5\ud574 \uc0dd\ud0dc\uacc4 \ubcc0\ud654\uc5d0 \ube60\ub974\uac8c \ub300\uc751\ud558\uace0 \uc774\ub97c \ubc14\ud0d5\uc73c\ub85c \uadc0\uc0ac\uc758 \ud601\uc2e0 \uc5ed\ub7c9\uc744 \ucd09\uc9c4\ud569\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/capabilities\/cloud-architecture-and-open-platform\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; ri_scrollable=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/cloud-architecture\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ud074\ub77c\uc6b0\ub4dc \uc544\ud0a4\ud14d\ucc98<\/h3>\n<p>\uc628\ud504\ub808\ubbf8\uc2a4\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc194\ub8e8\uc158\uc73c\ub85c \uc804\ud658\ud558\uc5ec \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc544\ud0a4\ud14d\ucc98\ub97c \ud604\ub300\ud654\ud558\uc138\uc694. \ubaa8\ub4e0 \uae30\ub2a5\uc744 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc5d0 \ud558\ub098\uc758 \ucf54\ub4dc\ubca0\uc774\uc2a4\ub85c \ud1b5\ud569\ud558\uc138\uc694.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/development\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uac1c\ubc1c<\/h3>\n<p>\ud604\ub300 \ucee8\ud0dd\uc13c\ud130\uc5d0 \ucd5c\uc801\ud654\ub41c \ub3c4\uad6c\ub85c \ube60\ub974\uace0 \ud6a8\uc728\uc801\uc73c\ub85c \uad6c\ucd95\ud558\uc138\uc694. \uc2e0\uc18d\ud55c \ud601\uc2e0\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 API \uc6b0\uc120\uc758 \uac1c\ubc29\ud615 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/cloud-and-salesforce\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">Genesys Cloud\uc640 Salesforce \uc5f0\ub3d9<\/h3>\n<p>\uc120\ud638\ud558\ub294 CRM \ub3c4\uad6c\ub97c Genesys Cloud \ud50c\ub7ab\ud3fc\uc758 \ud3ec\uad04\uc801 CCaaS \uc194\ub8e8\uc158\uc758 \uac15\ub825\ud55c \uae30\ub2a5\uacfc \uacb0\ud569\ud558\uace0, Salesforce\uc640\uc758 \uc0ac\uc804 \uad6c\ucd95\ub41c \uc5f0\ub3d9\uc73c\ub85c \ud55c\uce35 \ub354 \uac15\ub825\ud55c \uc5f0\uacb0\uc131\uc744 \ud655\ubcf4\ud558\uc138\uc694.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/global-availability\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uae00\ub85c\ubc8c \uac00\uc6a9\uc131<\/h3>\n<p>Genesys Cloud\ub294 \uace0\uac1d\uc774 \uac70\uc8fc\ud558\uace0 \uad6c\ub9e4\ud558\ub294 \ub098\ub77c \ubc0f \uc9c0\uc5ed\uc5d0 \uad00\uacc4\uc5c6\uc774 \uc5b8\uc81c \uc5b4\ub514\uc11c\ub098 \uc774\uc6a9 \uac00\ub2a5\ud558\uba70, \uc804 \uc138\uacc4\uc801\uc73c\ub85c 105\uac1c\uad6d \uc774\uc0c1\uc5d0\uc11c \uac00\uc6a9\uc131, \ubcf4\uc548 \ubc0f \ud488\uc9c8\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/integrations-apps\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc5f0\ub3d9 \ubc0f \uc571<\/h3>\n<p>600\uac1c\uac00 \ub118\ub294 \uc989\uc2dc \uc0ac\uc6a9 \uac00\ub2a5\ud55c \uc571\uacfc 300\uc5ec \uac1c\uc758 \uc2e0\ub8b0\ubc1b\ub294 \ud30c\ud2b8\ub108\uac00 \uc81c\uacf5\ud558\ub294 \uc5f0\ub3d9\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130\uc758 \uc5ed\ub7c9\uc744 \ud655\uc7a5\ud558\uace0, Genesys Cloud \ud50c\ub7ab\ud3fc\uc758 \ud61c\ud0dd\uc744 \ub354 \ube60\ub974\uac8c \uc2e4\ud604\ud558\uc138\uc694.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/security-and-compliance\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ubcf4\uc548 \ubc0f \uaddc\uc815 \uc900\uc218<\/h3>\n<p>\uc218\uc9d1\ud558\ub294 \ubaa8\ub4e0 \uace0\uac1d \ub370\uc774\ud130\ub97c \uc548\uc804\ud558\uac8c \ubcf4\ud638\ud558\uace0, \uadc0\uc0ac\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubaa8\ub4e0 \uc774\ub4e4\uc774 \ub370\uc774\ud130 \ub3c4\ub09c\uc73c\ub85c\ubd80\ud130 \ubcf4\ud638\ubc1b\ub3c4\ub85d \ubcf4\uc7a5\ud558\uba70, \ube44\uc988\ub2c8\uc2a4\uac00 \uaddc\uc815 \uc900\uc218\ub97c \uc6d0\ud65c\ud558\uac8c \uc774\ud589\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\ub85c \uacbd\ud5d8\uc744 \ud55c\uce35 \ub354 \ub9e4\ub044\ub7fd\uac8c<\/h2>\n<p>Genesys Cloud\ub294 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc758 \ub9ac\ub354\uc785\ub2c8\ub2e4. \uace0\uac1d\uc774 \uadc0\uc0ac\uc758 \uc81c\uc548\uc744 \ucc98\uc74c \ub9c8\uc8fc\ud558\ub294 \uc21c\uac04\ubd80\ud130 \uad6c\ub9e4\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0\uc758 \ud750\ub984\uc744 \ub9e4\ub044\ub7fd\uac8c \uc124\uacc4\ud558\uace0, \ud544\uc694 \uc11c\ube44\uc2a4 \uc81c\uacf5 \ubc0f \uc5c5\uc140 \uae30\ud68c\ub85c \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc774\uc5b4\uc9c0\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \ucc98\uc74c \uc81c\uc548\uc744 \uc811\ud558\ub294 \uc21c\uac04\ubd80\ud130 \uac70\ub798\uac00 \uc131\uc0ac\ub420 \ub54c\uae4c\uc9c0, \ubaa8\ub4e0 \uace0\uac1d\uc774 \uadc0\uc0ac\uc640 \ud568\uaed8\ud558\ub294 \uacbd\ud5d8\uc744 \ud55c\uce35 \ub354 \ub9cc\uc871\uc2a4\ub7fd\uac8c \ub290\ub084 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/capabilities\/customer-journey-management\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; ri_scrollable=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/journey-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uace0\uac1d \uc5ec\uc815 \ubd84\uc11d<\/h3>\n<p>\uace0\uac1d \uacbd\ud5d8\uc744 \uce21\uc815\ud558\uace0 \ubaa8\ub2c8\ud130\ub9c1\ud558\uc5ec \uc5b4\ub5a4 \ubd80\ubd84\uc774 \uc798 \uc791\ub3d9\ud558\ub294\uc9c0 \ud30c\uc545\ud558\uace0, \ubaa9\ud45c KPI \ub2ec\uc131\uc5d0 \ub3c4\uc6c0\uc774 \ub418\ub294 \ubd80\ubd84\uacfc \uac1c\uc120\uc774 \ud544\uc694\ud55c \ubd80\ubd84\uc744 \ud655\uc778\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/capabilities\/journey-orchestration\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uace0\uac1d \uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h3>\n<p>\ub9de\ucda4\ud615 \uc778\ud130\ub799\uc158\uc740 \uc624\ub298\ub0a0 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc911\uc694\ud569\ub2c8\ub2e4. \uac01 \uace0\uac1d\uc758 \uace0\uc720\ud55c \ubaa9\ud45c, \uc120\ud638\ub3c4 \ubc0f \uc774\uc804 \uacbd\ud5d8\uc744 \ubc14\ud0d5\uc73c\ub85c \ubaa8\ub4e0 \uc5ec\uc815\uc744 \uace0\uac1d \ud55c\ubd84 \ud55c\ubd84\uc5d0 \ub9de\ucdb0 \ucd5c\uc801\ud654\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ub514\uc9c0\ud138 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uc5ec\uc815\uc744 \ud55c \ub208\uc5d0<\/h2>\n<p>\uc628\ub77c\uc778\uc5d0 \uc811\uc18d\ud558\ub294 \ubc29\ubc95\uc740 \uc608\uc804\ubcf4\ub2e4 \ub2e4\uc591\ud574\uc84c\uc2b5\ub2c8\ub2e4. \uc0c8\ub85c \uac1c\ubc1c\ub418\ub294 \ubaa8\ub4e0 \ucc44\ub110\uc740 \uace0\uac1d\uc774 \ube0c\ub79c\ub4dc\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \uc0c8\ub85c\uc6b4 \ubc29\uc2dd\uc774 \ub429\ub2c8\ub2e4. Genesys Cloud \ud50c\ub7ab\ud3fc\uc740 \uac01 \ucc44\ub110\uc5d0 \ub2e8\uc21c\ud788 \uc874\uc7ac\ud558\uac8c \ud558\ub294 \uac83\uc5d0 \uadf8\uce58\uc9c0 \uc54a\uace0, \ubaa8\ub4e0 \ucc44\ub110\uc744 \ud55c \uacf3\uc5d0 \ubaa8\uc544 \ubcf4\uc5ec \uc8fc\ubbc0\ub85c \uace0\uac1d \uc9c0\uc6d0 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uc758 \uc804\uccb4 \uc628\ub77c\uc778 \uc5ec\uc815\uc744 \ud55c\ub208\uc5d0 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/capabilities\/digital\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30<\/a><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; ri_scrollable=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/co-browse-screenshare\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ucf54-\ube0c\ub77c\uc6b0\uc9d5<\/h3>\n<p>\uc0c1\ub2f4\uc0ac\uac00 \ud604\uc7a5\uc5d0\uc11c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc9c1\uc811 \uc9c0\uc6d0\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uba70, \ud654\uba74 \uacf5\uc720 \uae30\ub2a5\uc73c\ub85c \uc0c1\ud638\uc791\uc6a9 \uc18d\ub3c4\ub97c \ub192\uc774\ub418 \uc548\uc804\uacfc \ubcf4\uc548\uc744 \uc720\uc9c0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/email-contact-center\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc774\uba54\uc77c<\/h3>\n<p>\uc774\uba54\uc77c \uc9c0\uc6d0 \uae30\ub2a5\uc744 \ud55c\uce35 \uac15\ud654\ud574, \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uac00 \uc2e4\uc2dc\uac04 \ucc44\ub110\uc5d0\uc11c \uace0\uac1d\uacfc \ub300\ud654\ud558\ub294 \uac83\uacfc \ub3d9\uc77c\ud55c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc774\uba54\uc77c\ub3c4 \ud568\uaed8 \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/live-chat-software\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc2e4\uc2dc\uac04 \ucc44\ud305<\/h3>\n<p>\uc2e4\uc2dc\uac04\uc73c\ub85c \uace0\uac1d\uacfc \ucc44\ud305\ud574 \uc804\ud654 \ud1b5\ud654 \uc5c6\uc774 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0, \uc140\ud504\uc11c\ube44\uc2a4\uc5d0\uc11c \uc2e4\uc2dc\uac04 \ucc44\ud305\uc73c\ub85c\uc758 \uac00\uc7a5 \ub9e4\ub044\ub7ec\uc6b4 \uc804\ud658\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/sms-messaging\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">SMS \uba54\uc2dc\uc9d5<\/h3>\n<p>\uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uc774 \uc790\uc8fc \uc0ac\uc6a9\ud558\ub294 \ubb38\uc790 \ucc44\ub110\ub85c \uc5f0\ub77d\ud558\ub418, \uace0\uac1d\uc758 \ud558\ub8e8\ub97c \ubc29\ud574\ud558\uc9c0 \uc54a\ub3c4\ub85d \ud558\uba74\uc11c \uac19\uc740 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ubaa8\ub4e0 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d \uc5ec\uc815\uc758 \uc804\uccb4 \ub9e5\ub77d\uc744 \ud55c\ub208\uc5d0 \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/social-media-customer-service\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc18c\uc15c \ubbf8\ub514\uc5b4<\/h3>\n<p>\uace0\uac1d\uc758 \ubb38\uc758\uc640 \uc774\uc288\uc5d0 \uc2e0\uc18d\ud558\uac8c \uc751\ub2f5\ud558\uace0, \uace0\uac1d\uc774 \uc120\ud638\ud558\ub294 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uae0d\uc815\uc801\uc778 \uace0\uac1d \uacbd\ud5d8\uc744 \uad6c\ucd95\ud558\uba70 \ubd80\uc815\uc801\uc778 \uc0c1\ud669\uc744 \ubbf8\uc5f0\uc5d0 \ubc29\uc9c0\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc758 \uc778\ub825 \uad00\ub9ac\ub85c \ud6a8\uc728\uc131\uacfc \uc131\uc7a5\uc758 \ub3d9\uc2dc \uadf9\ub300\ud654<\/h2>\n<p>\uace0\uac1d\ub9cc\uc774 \ube0c\ub79c\ub4dc\uc758 \uc720\uc77c\ud55c \uc911\uc694\ud55c \ub300\uc0c1\uc740 \uc544\ub2d9\ub2c8\ub2e4. \uc9c1\uc6d0\ub3c4 \ub9e4\uc77c \uc870\uc9c1\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\uba70, \uadf8\ub4e4\uc758 \uacbd\ud5d8\ub3c4 \ucd5c\uc801\ud654\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. Genesys Cloud \ud50c\ub7ab\ud3fc\uc5d0\ub294 \uc9c1\uc6d0\uc758 \uc5ed\ub7c9 \uc131\uc7a5\uc744 \ub3d5\uace0, \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc758 \ud488\uc9c8\uc744 \ubcf4\uc7a5\ud558\uba70, \uc801\ud569\ud55c \uc0ac\ub78c\uc774 \uc801\uc2dc\uc5d0 \uc77c\ud558\ub3c4\ub85d \ud558\ub294 \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uae30\ub2a5\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text]<div class=\"btn-container  \"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-contact-center-as-a-service\" target=\"\" rel=\"\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30\ud788<\/a><\/div>[\/vc_column][vc_column width=&#8221;7\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_row_inner r_gutter_size=&#8221;gutter-small&#8221; ri_scrollable=&#8221;yes&#8221; equal_height=&#8221;yes&#8221;][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/employee-performance-management-tools\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc9c1\uc6d0 \uc131\uacfc \uad00\ub9ac<\/h3>\n<p>\uac10\ub3c5\uc790\uc640 \uc9c1\uc6d0 \ubaa8\ub450\uac00 \uc2e4\uc2dc\uac04\uc73c\ub85c \uacb0\uacfc\ub97c \ud655\uc778\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\uc5ec \uc9c1\uc6d0\uc758 \uc131\uacf5\uc744 \ucd09\uc9c4\ud558\uace0, \uad00\ub9ac\uc790\ub294 \uc131\uacfc\uc5d0 \ub300\ud55c \uc989\uac01\uc801\uc778 \uc778\uc0ac\uc774\ud2b8\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/quality-assurance-and-monitoring\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\ud488\uc9c8 \ubcf4\uc99d \ubc0f \ubaa8\ub2c8\ud130\ub9c1<\/h3>\n<p>\uc2e4\uc2dc\uac04\uc73c\ub85c \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \uae30\ub85d\ud574 \ub450\uc5b4, \uace0\uac1d\uc774 \ubb38\uc758\ud560 \ub54c\ub9c8\ub2e4 \ucd5c\uc0c1\uc758 \uc9c0\uc6d0\uc744 \ubc1b\uc744 \uc218 \uc788\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/speech-and-text-analytics\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc74c\uc131 \ubc0f \ud14d\uc2a4\ud2b8 \ubd84\uc11d<\/h3>\n<p>\uac01 \uc0c1\ud638\uc791\uc6a9\uc5d0 \ub300\ud55c \uc0c1\uc138\ud55c AI \uae30\ubc18 \ud3c9\uac00\ub97c \ud1b5\ud574 \ud575\uc2ec \uc774\ubca4\ud2b8\ub97c \uc2dd\ubcc4\ud558\uace0 \uaddc\uc815 \uc900\uc218\ub97c \ud655\uc778\ud558\uba70, \ucf54\uce6d \uae30\ud68c\ub97c \ud3ec\ucc29\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<a class=\"component card w-100 bgc-lgray vertical text-start nomedia  chevron-only  \" href=\"\/ko-kr\/capabilities\/workforce-scheduling-forecasting\" target=\"\" rel=\"\" ><div class=\"card-body\"><h3 class=\"h5\">\uc6cc\ud06c\ud3ec\uc2a4 \uc608\uce21 \ubc0f \uc77c\uc815 \uad00\ub9ac<\/h3>\n<p>\ud544\uc694\ud55c \uc2dc\uc810\uc5d0 \ud544\uc694\ud55c \uc790\uc6d0\uc744 \uc801\uc7ac\uc801\uc18c\uc5d0 \ubc30\uce58\ud569\ub2c8\ub2e4 \u2014 \uc815\ud655\ud55c \uc77c\uc815\uc744 \ube60\ub974\uace0 \uc27d\uac8c \uc791\uc131\ud558\uace0, \uc0c1\ud638\uc791\uc6a9\uacfc \ud1b5\ud654\ub7c9\uc774 \uae09\uc99d\ud558\ub294 \uc0c1\ud669\uc5d0\uc11c\ub3c4 \ube60\ub974\uac8c \ub300\uc751\ud569\ub2c8\ub2e4.<\/p>\n<\/div><div class=\"card-footer text-end\"><div class=\"btn-container justify-content-end\"><div class=\"small mt-0 chevron btn btn-secondary  only\"><\/div><\/div><\/div><\/a>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column]<div class=\"chunk-template-container\" ><div class=\"wpb-content-wrapper\"><p>[vc_section flair=&#8221;%5B%5D&#8221; css=&#8221;.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221;][vc_column]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-end \"  href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"\" rel=\"\"><div class=\"row align-items-center image-stack-flipped card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" width=\"474\" height=\"298\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/Gartner_MQ_Chunkers_2025.png\" alt=\"\" ><\/div><div class=\"col-content col-md-7 mt-1 mt-lg-0\"><div class=\"content-container\"><p><img decoding=\"async\" class=\"attachment-thumbnail size-thumbnail vc_single_image-img\" src=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg\" sizes=\"(max-width: 264px) 100vw, 264px\" srcset=\"https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 264w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 300w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 566w, https:\/\/www.genesys.com\/media\/d6672569-gartnerlogo-gray.svg 1244w\" alt=\"Gartner logo\" width=\"264\" height=\"61\" \/><\/p>\n<p class=\"font-weight-bold text-18\">2025\ub144 \uac00\ud2b8\ub108 \ub9e4\uc9c1 \ucffc\ub4dc\ub7f0\ud2b8(CCaaS \ubd84\uc57c)<\/p>\n<h2 class=\"h4\">Genesys, Gartner\ub85c\ubd80\ud130 11\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815<\/h2>\n<\/div><div class=\" btn-container mt-2\"><div class=\"btn btn-primary\">Gartner \ubcf4\uace0\uc11c \ud655\uc778\ud558\uae30<\/div><\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div><style type=\"text\/css\" data-type=\"vc_shortcodes-custom-css\">.vc_custom_1721628568289{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}<\/style><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc73c\ub85c \ucee8\ud0dd\uc13c\ud130\uc758 \ubbf8\ub798\ub97c \uc55e\ub2f9\uae30\uc138\uc694<\/h2>\n<p>\uace0\uac1d\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc758 \ubbf8\ub798\ub97c \uba3c\uc800 \uc0dd\uac01\ud588\uc2b5\ub2c8\ub2e4. Genesys Cloud\ub294 \uc870\uc9c1\uc774 \uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uc5c5\ubb34\ub97c \ub354 \uc27d\uac8c \ub9cc\ub4e4\uace0 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ucd5c\ucca8\ub2e8 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ub610\ud55c \ub124\uc774\ud2f0\ube0c AI\uac00 \ud3ec\ud568\ub418\uc5b4 \uc608\uce21 \ub77c\uc6b0\ud305\uc740 \ubb3c\ub860 \uc790\ub3d9 \uc778\ud130\ub799\uc158 \ubd84\uc11d \ubc0f \uc694\uc57d\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \ubaa8\ub4e0 \uae30\ub2a5\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;568531&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI\ub85c \uac15\ud654\ub418\ub294 \ub9de\ucda4\ud615 \uacbd\ud5d8<\/h3>\n<p>AI\uac00 Genesys Cloud \ud50c\ub7ab\ud3fc \uc804\ubc18\uc5d0 \ub9e4\ub044\ub7fd\uac8c \ud1b5\ud569\ub418\uc5b4 \uc788\uc5b4 \ubaa8\ub4e0 \uacbd\ud5d8\uc774 AI\uc758 \ud798\uc73c\ub85c \uc791\ub3d9\ud569\ub2c8\ub2e4. \uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450 \uc801\uc2dc\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \uc778\ud130\ub799\uc158\uc744 \ubc1b\uace0, \ub2f5\uc744 \ub354 \uc27d\uac8c \ucc3e\uc744 \uc218 \uc788\uc73c\uba70, \ubc88\uac70\ub85c\uc6b4 \uacbd\ud5d8\uc740 \ucd5c\uc18c\ud654\ud558\uac70\ub098 \uc81c\uac70\ub429\ub2c8\ub2e4. \uc5ec\uc815\uc774 \ud574\uacb0\ub418\uae30 \uc804\uc5d0\ub294 \uc911\ub2e8\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc9c0\ub2a5\ud615 \uc608\uce21 \ub77c\uc6b0\ud305\uc740 \uace0\uac1d\uc774 \ud56d\uc0c1 \uc11c\ube44\uc2a4\ub97c \uac00\uc7a5 \uc798 \ub3c4\uc640\uc904 \uc218 \uc788\ub294 \uc0c1\ub2f4\uc0ac\uc640 \uc5f0\uacb0\ub418\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4. AI \uae30\ubc18 \uc5d0\uc774\uc804\ud2b8 \ucf54\ud30c\uc77c\ub7ff\uc774 \uc804\uccb4 \ud504\ub85c\uc138\uc2a4\uc5d0\uc11c \uc2e4\uc2dc\uac04 \uc9c0\uc6d0\uacfc \ub2e4\uc74c \ucd5c\uc120\uc758 \uc870\uce58\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub9e5\ub77d\uacfc \ub300\ud654 \uc774\ub825 \uad00\ub9ac\uac00 \ud568\uaed8 \uc774\ub8e8\uc5b4\uc9c0\uba74, \uace0\uac1d\uc740 \ub204\uad6c\uc640 \ub300\ud654\ud558\ub4e0 \uc6d0\ud65c\ud55c \uc634\ub2c8\ucc44\ub110 \uacbd\ud5d8\uc744 \ub204\ub9ac\uac8c \ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;568534&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud0c1\uc6d4\ud55c \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uc704\ud55c \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/h3>\n<p>\ubaa8\ub4e0 \uace0\uac1d\uc740 \uace0\uc720\ud55c \ub2c8\uc988\ub97c \uc9c0\ub2c8\uace0 \uc788\uae30\uc5d0, \uac01 \uace0\uac1d\uc5d0\uac8c \ub9de\ucda4\ud615 \uc5ec\uc815\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. Genesys Cloud\ub97c \ud1b5\ud574 \uae30\ucd08\uc801\uc778 \uac1c\uc778\ud654\ub97c \ub118\uc5b4, AI\ub97c \ud65c\uc6a9\ud574 \uac1c\uac1c\uc778\uc744 \uc704\ud55c \uacbd\ud5d8\uc744 \uc870\uc728\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c \uc18c\uc15c \ubbf8\ub514\uc5b4\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \ubaa8\ub4e0 \uc811\uc810\uc758 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0, \ud544\uc694\ub97c \uc608\uce21\ud558\uba70 \uc0c1\ud638\uc791\uc6a9\uc744 \ud558\ub098\uc758 \ud1b5\ud569\ub41c \uc5ec\uc815\uc73c\ub85c \uc5f0\uacb0\ud569\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc758 \uc634\ub2c8\ucc44\ub110 \ud589\ub3d9 \ud328\ud134\uc5d0 \ub530\ub77c, \ubcf5\uc7a1\ud55c \uaddc\uce59\uc774\ub098 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc5c6\uc774\ub3c4 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc0c1\ud638\uc791\uc6a9\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc640 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \ubaa8\ub450\ub97c \ud3ec\uad04\ud574, \uc11c\ube44\uc2a4, \ub9c8\ucf00\ud305, \uc601\uc5c5 \ud300 \uac04\uc758 \ubcbd\uc744 \ud5c8\ubb3c\uace0 \ud611\uc5c5\uc744 \uc27d\uac8c \ub9cc\ub4ed\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \ucee8\ud0dd\uc13c\ud130\ub294 \uace0\uac1d\uc774 \ud544\uc694\ub85c \ud558\ub294 \ubaa8\ub4e0 \uac83\uc744 \ud55c \uacf3\uc5d0\uc11c \uad00\ub9ac\ud558\ub294 \uc5d4\ub4dc\ud22c\uc5d4\ub4dc \ud5c8\ube0c\ub85c \uac70\ub4ed\ub098\uac8c \ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;568533&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud6a8\uc728\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \uad00\ub9ac\ub97c \uc704\ud55c \ub2e8\uc77c \ud50c\ub7ab\ud3fc<\/h3>\n<p>\uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc0ac\uac00 \ud544\uc694\ub85c \ud558\ub294 \ubaa8\ub4e0 \ub3c4\uad6c\ub97c \ud55c \uacf3\uc5d0\uc11c \uc774\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \uc81c\uacf5\ud569\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8 \uc194\ub8e8\uc158\uc744 \ud558\ub098\ub85c \ud1b5\ud569\ud574 \uc0ac\uc6a9 \ud3b8\uc758\uc131\uc744 \ub192\uc774\uace0, \uc9c1\uc6d0\uc758 \uc131\uacfc \ud5a5\uc0c1\uc744 \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud50c\ub7ab\ud3fc\uc740 \ubaa8\ub4e0 \uad00\ub828 \ub370\uc774\ud130\ub97c \ud55c \uacf3\uc5d0 \ubaa8\uc544 \ub450\uc5b4 \uacfc\uac70 \uc815\ubcf4\uc640 \ub9e5\ub77d \uc815\ubcf4\uac00 \ud769\uc5b4\uc9c0\uc9c0 \uc54a\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \ub77c\uc6b0\ud305\uc740 \ud56d\uc0c1 \ub17c\ub9ac\uc801 \uadfc\uac70\ub97c \ubc14\ud0d5\uc73c\ub85c \uc791\ub3d9\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \ubd84\uc11d\ud558\uba74 \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d\uc758 \ud589\ub3d9 \ud328\ud134\uc774 \ub4dc\ub7ec\ub098, \ud0c0\uac9f \ucf54\uce6d\uc758 \uae30\ud68c\ub97c \ucc3e\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; el_class=&#8221;form-card bgc-lgray&#8221;][vc_column_inner width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;569108&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;5\/12&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;][vc_column_text ct_style=&#8221;stat&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">CX \ud601\uc2e0\uc744 \uc704\ud55c \uadc0\uc0ac\uc758 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158<\/h3>\n<p>Genesys Cloud\ub294 \uc624\ub298\uc758 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc77c \ubfd0\ub9cc \uc544\ub2c8\ub77c, \uc55e\uc73c\ub85c\ub3c4 \ud544\uc694\ub85c \ud558\ub294 \ub9c8\uc9c0\ub9c9 \ud50c\ub7ab\ud3fc\uc774 \ub420 \uac83\uc785\ub2c8\ub2e4. \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc73c\ub85c \uae30\ucd08\ubd80\ud130 \ub124\uc774\ud2f0\ube0c AI\uac00 \ub0b4\uc7a5\ub41c Genesys Cloud \ud50c\ub7ab\ud3fc\uc740 \ud56d\uc0c1 \ubbfc\ucca9\ud558\uace0 \ud655\uc7a5 \uac00\ub2a5\ud558\uba70 \ud601\uc2e0\uc801\uc73c\ub85c \uc720\uc9c0\ub418\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc8fc\uac04 \ub9b4\ub9ac\uc2a4 \ubc29\uc2dd\uc73c\ub85c Genesys\ub294 \ub9e4\ub144 400\uac74\uc774 \ub118\ub294 \uc2e0\uaddc \uae30\ub2a5\uc744 \uc120\ubcf4\uc774\uba70 \ubb34\ud55c\ud55c \uac00\ub2a5\uc131\uc744 \uc5f4\uc5b4\uac11\ub2c8\ub2e4. Genesys Cloud \ud50c\ub7ab\ud3fc\uc740 \uace0\uac1d\uc758 \uc694\uad6c\uac00 \ubcc0\ud558\ub294 \uc18d\ub3c4\uc5d0 \ub9de\ucdb0 \uba48\ucd94\uc9c0 \uc54a\uace0 \uacc4\uc18d \uc9c4\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uad6c\ud604\ud558\ub294<br \/>\n\ud1b5\ud569 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158<\/h2>\n<p>Genesys\ub97c \ud1b5\ud574 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uc758 \uc120\ud638\uc640 \ube44\uc988\ub2c8\uc2a4 \uc218\uc694\uc758 \ubcc0\ud654\uc5d0 \ub9de\ucdb0 \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud \ud50c\ub7ab\ud3fc\uc774 \ub2e4\ub978 \ud50c\ub7ab\ud3fc\ubcf4\ub2e4 \ub354 \ub098\uc740 \uc131\uacfc\ub97c \ub0b4\ub294 \uc774\uc720\ub97c \uc544\ub798\ub97c \ud1b5\ud574 \ud655\uc778\ud574\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">AI \uae30\ubc18<\/h3>\n<p>AI\uac00 Genesys Cloud \ud50c\ub7ab\ud3fc\uc5d0 \uae30\ubcf8\uc801\uc73c\ub85c \ud0d1\uc7ac\ub418\uc5b4 \uc804 \uc601\uc5ed\uc5d0 \uac78\uccd0 \ub0b4\uc7ac\ub418\uc5b4 \uc788\uc5b4, \ubaa8\ub4e0 \uc218\uc900\uc5d0\uc11c \ub354 \ub611\ub611\ud558\uace0 \ub354 \ube60\ub974\uac8c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\ud3ec\uad04\uc801 \ud50c\ub7ab\ud3fc<\/h3>\n<p>\ube0c\ub77c\uc6b0\uc800 \ud0ed\uc774\ub098 \ud50c\ub7ab\ud3fc \ucc3d\uc744 \ub354 \ub118\ub098\ub4e4 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4 \u2014 Genesys Cloud\uac00 \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8, \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc0f \uc5ec\uc815 \uad00\ub9ac\ub97c \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud1b5\ud569\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text ct_style=&#8221;list-block&#8221; css=&#8221;&#8221;]<\/p>\n<h3 class=\"h5\">\uacb0\uc810 \uc5c6\ub294 \ubcf4\uc548 \uadf8\ub9ac\uace0 \uc548\uc815\uc131<\/h3>\n<p>Genesys Cloud\uc5d0\ub294 \ud604\uc874\ud558\ub294 \uac00\uc7a5 \uac15\ub825\ud55c \uc554\ud638\ud654 \ubc0f \ubcf4\uc548 \ud504\ub85c\ud1a0\ucf5c\uc774 \ud3ec\ud568\ub418\uc5b4 \uc788\uc5b4, \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ubcf4\uc548 \ud45c\uc900\uacfc \uc778\uc99d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8 vc_col-md-offset-1 vc_col-md-10&#8243;]<a class=\"component-cta-block card w-100 h-100 bgc-lgray centered cta-text-center \"  href=\"\/ko-kr\/resources\/get-to-know-genesys-cloud-cx\" target=\"\" rel=\"\"><div class=\"card-body text-center col-content\"><h2 style=\"text-align: center;\">AICC \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc9c1\uc811 \uccb4\ud5d8\ud574 \ubcf4\uc138\uc694<\/h2>\n<p style=\"text-align: center;\">Genesys Cloud\ub294 \uc120\ub3c4\uc801\uc778 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. Genesys Cloud \ud50c\ub7ab\ud3fc\uc774 \uc2e4\uc81c\ub85c \uc791\ub3d9\ud558\ub294 \ubaa8\uc2b5\uc744 \ud655\uc778\ud558\uace0, \uc774\ub97c \ud1b5\ud574 \uc140\ud504 \uc11c\ube44\uc2a4\uc640 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0 \uc634\ub2c8\ucc44\ub110 \uc0c1\ud638\uc791\uc6a9\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\ub294 \ubc29\ubc95, AI \uae30\ubc18 \uad00\ub9ac \ub3c4\uad6c\ub85c \uc0dd\uc0b0\uc131\uacfc \ud6a8\uc728\uc131\uc744 \ub192\uc774\ub294 \ubc29\ubc95 \ub4f1\uc744 \uc9c1\uc811 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/p>\n<div class=\" btn-container justify-content-center mt-2\"><div class=\"btn btn-primary\">\ub370\ubaa8 \uc2dc\uccad\ud558\uae30<\/div><\/div><\/div><\/a>[\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row equal_height=&#8221;yes&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d\uc740 \uc5b4\ub5bb\uac8c \uc0dd\uac01\ud558\uace0 \uc788\uc744\uae4c\uc694?<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-4&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/customer-stories\" target=\"\" rel=\"\">\uc804\uccb4 \uc0ac\ub840 \uc77d\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel default-layout single-customer\" data-current-active=\"0\" data-layout=\"default\" data-count=\"1\"><div class=\"carousel-main-row\"><div class=\"carousel-content-col\"><div class=\"customer-content active\" data-href=\"576668\" data-index=\"0\"><a class=\"content-row w-100 bgc-glass\" tabindex=\"-1\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/hsbc\"><div class=\"customer-image-col\"><img decoding=\"async\" class=\"header-image\" alt=\"626&#215;352 hero image new hsbc\" src=\"https:\/\/www.genesys.com\/media\/626x352-Hero-Image-new-HSBC.png\" width=\"626\" height=\"352\"><\/div><div class=\"customer-quote-col\"><img decoding=\"async\" class=\"company-logo\" alt=\"Hsbc logo\" src=\"https:\/\/www.genesys.com\/media\/HSBC-Logo.svg\"  width=\"316\" height=\"85\"><p class=\"quote-content mb-2 quote-size-xl\">\u201cGenesys Cloud\uc758 \ub180\ub77c\uc6b4 \uae30\ub2a5 \uc911 \ud558\ub098\ub294 \ubc14\ub85c, AI\uc785\ub2c8\ub2e4. AI\ub294 Genesys \uc194\ub8e8\uc158 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc644\uc804\ud558\uac8c \ud1b5\ud569\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4.\u201d<\/p><p class=\"customer-name text-18 font-weight-bold mb-0\">Paulette Toyton<\/p><p class=\"customer-title\">HSBC \ucc44\ub110 \uc11c\ube44\uc2a4 \ubc0f \uace0\uac1d \uad00\ub9ac \ub2f4\ub2f9 \uae00\ub85c\ubc8c \ucc45\uc784\uc790<\/p><div class=\"btn-container\"><div class=\"btn btn-secondary small\">Read the story<\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][vc_column]<div class=\"component-customer-carousel logos-only compressed-logos\" data-layout=\"logos-only\" data-count=\"5\"><div class=\"carousel-main-row\"><div class=\"carousel-logo-col\"><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Schneider Electric story\" title=\"Schneider Electric\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/schneider-electric\"><img decoding=\"async\" class=\"company-logo\" alt=\"Schneider electric x300\" src=\"https:\/\/www.genesys.com\/media\/Schneider_Electric_x300.png\" width=\"300\" height=\"89\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View HSBC story\" title=\"HSBC\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/hsbc\"><img decoding=\"async\" class=\"company-logo\" alt=\"Hsbc logo\" src=\"https:\/\/www.genesys.com\/media\/HSBC-Logo.svg\" width=\"316\" height=\"85\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View \uc3d8\uce74(Socar) story\" title=\"\uc3d8\uce74(Socar)\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/socar\"><img decoding=\"async\" class=\"company-logo\" alt=\"Socar logo rgb \uc2dc\uadf8\ub2c8\ucc98\ub85c\uace0 250px\" src=\"https:\/\/www.genesys.com\/media\/SOCAR_Logo_RGB_\uc2dc\uadf8\ub2c8\ucc98\ub85c\uace0_250px.png\" width=\"250\" height=\"60\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View \ub124\uc2ac\ub808 story\" title=\"\ub124\uc2ac\ub808\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/nestle\"><img decoding=\"async\" class=\"company-logo\" alt=\"Nestl logo 49915638706 o\" src=\"https:\/\/www.genesys.com\/media\/nestl-logo_49915638706_o.png\" width=\"781\" height=\"800\"><\/a><\/div><div class=\"logo-nav-item\"><a class=\"logo-nav\" aria-label=\"View Coca-Cola Bottlers&#8217; Sales and Services story\" title=\"Coca-Cola Bottlers&#8217; Sales and Services\" href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/coca-cola-bottlers-sales-and-services\"><img decoding=\"async\" class=\"company-logo\" alt=\"Ccbss logox250\" src=\"https:\/\/www.genesys.com\/media\/CCBSS-Logox250.png\" width=\"252\" height=\"166\"><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d \uae30\ub300\uc5d0 \ubd80\uc751\ud558\ub294 \ube44\uc988\ub2c8\uc2a4\ub97c \uad6c\ucd95\ud558\uc138\uc694<\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column elemental_order=&#8221;order-5&#8243; offset=&#8221;vc_col-md-6&#8243;]<div class=\"btn-container justify-content-lg-end justify-content-center\"><a role=\"button\"  class=\"btn chevron btn-secondary\" href=\"\/ko-kr\/resources\" target=\"\" rel=\"\">\ub9ac\uc18c\uc2a4 \ubc14\ub85c\uac00\uae30<\/a><\/div>[\/vc_column][vc_column]<div class=\"related-posts-container next-steps-module w-100\"><div class=\"inner-container scrollable-row-container\"><div class=\"row align-items-stretch gutter-small col-count-4 scrollable-row\"><div class=\"col-12 primary-item grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component-cta-block centered cta-text-end\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/speech-analytics-meets-ai-a-new-era-in-quality-management\"><div class=\"row align-items-stretch image-stack chevron-only card-body\"><div class=\"col-image col-md-5 flex-column justify-content-center img-top-container no-offset\"><img decoding=\"async\" class=\"rounded\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_266301879-scaled-e1727376966436.jpeg\" height=\"547\" width=\"820\" alt=\"Speech analytics, employee experience, contact center, workforce, ai, quality management\"><\/div><div class=\"col-content col-md-7 mt-lg-0\"><div class=\"content-container align-self-start align-self-md-center\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title\">\uc74c\uc131 \ubd84\uc11d\uacfc AI\uc758 \uacb0\ud569: \ucf5c\uc13c\ud130 \ud488\uc9c8 \uad00\ub9ac(QA)\uc758 \uc0c8\ub85c\uc6b4 \uc2dc\ub300\u202f<\/h3><p class=\"brief-desc text-20 mb-0\">\uc778\uacf5 \uc9c0\ub2a5(AI)\uc740 \ucee8\ud0dd\uc13c\ud130 \ubc0f \ucf5c\uc13c\ud130\uc758 \uc74c\uc131 \ubd84\uc11d\uc744 \ube44\ub86f\ud55c \ube44\uc988\ub2c8\uc2a4 \uc6b4\uc601\uc758 \ubaa8\ub4e0 \uce21\uba74\uc5d0\uc11c...<\/p><\/div><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-blog\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-definitive-list-of-29-call-center-metrics-and-kpis\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/CX-metrics_GettyImages-1319801196-1-scaled-e1669991738141.jpg\" height=\"810\" width=\"1440\" alt=\"Definitive contact center metrics\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Blog<\/p><h3 class=\"item-title h6\">29\uac00\uc9c0 \uc8fc\uc694 \ucf5c\uc13c\ud130 \ubc0f KPI \uc9c0\ud45c<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-article\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/article\/the-ultimate-cx-ai-glossary-for-contact-centers\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/AdobeStock_531067594-scaled-e1748021764232.jpeg\" height=\"547\" width=\"820\" alt=\"Asian woman working with laptop in coffee shop\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">Web article<\/p><h3 class=\"item-title h6\">\ucee8\ud0dd\uc13c\ud130\ub97c \uc704\ud55c \uace0\uac1d \uacbd\ud5d8 AI \uc6a9\uc5b4\uc9d1<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><div class=\"col-md-4 vertical-cards grid-item card-col item-image grid_type-resources\"><a class=\"card w-100 h-100 bgc-lgray component vertical text-start thumbnail chevron-only\" href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/2025-ai-contact-center-trend-report\"><div class=\"thumbnail-col thubmnail\"><img decoding=\"async\" src=\"https:\/\/www.genesys.com\/media\/2025-aicc-trend-report-ko.png\" height=\"464\" width=\"820\" alt=\"2025 aicc trend report ko\"><\/div><div class=\"card-body text-col\"><p class=\"assettag\">\ubcf4\uace0\uc11c<\/p><h3 class=\"item-title h6\">2025 AI \ucee8\ud0dd\uc13c\ud130 \ud2b8\ub80c\ub4dc \ub9ac\ud3ec\ud2b8<\/h3><\/div><div class=\"card-footer text-end\"><div class=\"justify-content-end btn-container\"><div class=\"btn chevron small only btn-secondary\"><\/div><\/div><\/div><\/a><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row][\/vc_section][vc_section sec_modern_width=&#8221;enable&#8221; background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221; css=&#8221;.vc_custom_1741334671940{background-image: url(https:\/\/www.genesys.com\/media\/Threads-Right-Wave.png?id=549945) !important;}&#8221; el_class=&#8221;px-0 py-2 px-md-5 py-md-5&#8243; el_id=&#8221;demo&#8221;][vc_row background_color=&#8221;bgc-glass&#8221; content_placement=&#8221;middle&#8221; el_class=&#8221;form-card&#8221;][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c \ud0c1\uc6d4\ud55c \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud558\uc138\uc694<\/h2>\n<p>Genesys\ub294 \ub354 \ub098\uc740 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc27d\uac8c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \ubb34\ub8cc \ub370\ubaa8\ub97c \uc2e0\uccad\ud558\uc2dc\uba74 \ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub85c \ud0c1\uc6d4\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uad6c\ud604\ud558\uace0, \uace0\uac1d \uacbd\ud5d8 \ud300\uc758 \uc601\ud5a5\ub825\uc744 \uc2e0\uc18d\ud788 \ud655\ub300\ud558\uba70, \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc2e4\uc9c8\uc801\uc778 \uc131\uacfc\ub97c \uc774\ub04c\uc5b4\ub0b4\ub294 \ubc29\ubc95\uc744 \uc9c1\uc811 \ud655\uc778\ud558\uc2e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc740 \uac04\uc18c\ud654\ub418\uace0 IT \ubd80\ub2f4\uc740 \uc904\uc5b4\ub4e4\uba70, \uc11c\ube44\uc2a4 \ud300\uc774 \uac00\uc7a5 \uc911\uc694\ud55c \uace0\uac1d\uc5d0\uac8c \ub354 \uc9d1\uc911\ud560 \uc218 \uc788\ub294 \uc2dc\uac04\uc744 \ud655\ubcf4\ud574 \ub4dc\ub9bd\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"eloq_form elq-container gmkto_form_type_hot gmkto_format_vertical\"><form method=\"post\" name=\"MasterLeadIntakeForm\" action=\"https:\/\/s1260946616.t.eloqua.com\/e\/f2\" data-proc=\"inline\" data-ppcount=\"6\" onsubmit=\"return proc_submit(this);\" class=\"beam-form elq-form init no-bg-form yesknown yesprefill yespp strict-check\"  data-target=\".thank-you\" ><div id=\"known_person\" style=\"display:none;\"><p class=\"welcome_user\"><span id=\"welcome_person\">Welcome back<\/span> <span id=\"person_info\"><span class=\"person_first\"><\/span>&nbsp;<span class=\"person_last\"><\/span><\/span><\/p><p class=\"delete_button\"><a class=\"deletemyrecord\">\ubcf8\uc778\uc774 \uc544\ub2c8\uc138\uc694?<\/a><\/p>\n    <div class=\"form-row cb_available white-box work-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"secondaryEmailAddress1\" id=\"fe644\" value=\"\" placeholder=\"Please provide your work email\">\n        <label for=\"fe644\">Please provide your work email<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><\/div><input value=\"MasterLeadIntakeForm\" type=\"hidden\" name=\"elqFormName\"><input value=\"1260946616\" type=\"hidden\" name=\"elqSiteId\"><input name=\"elqCampaignId\" type=\"hidden\"><input type=\"hidden\" name=\"elqCustomerGUID\" value=\"\"><input type=\"hidden\" name=\"elqCookieWrite\" value=\"0\"><input type=\"hidden\" name=\"client_ip_address\" id=\"fe449\" value=\"\"><div class=\"fields\"><input type=\"hidden\" name=\"CID\" id=\"fe198\" value=\"7010d000001KeaxAAC\"><input type=\"hidden\" name=\"CID_STATUS\" id=\"fe281\" value=\"\"><input type=\"hidden\" name=\"redirect_url\" id=\"fe217\" value=\"\"><input type=\"hidden\" name=\"landing_page_url\" id=\"fe204\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/344455\"><input type=\"hidden\" name=\"post_type\" id=\"fe448\" value=\"capabilities\"><input type=\"hidden\" name=\"integration\" id=\"fe362\" value=\"\"><input type=\"hidden\" name=\"language_code\" id=\"fe479\" value=\"ko-kr\"><input type=\"hidden\" name=\"full_url\" id=\"fe983\" value=\"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/344455\"><input type=\"hidden\" name=\"post_id\" id=\"fe984\" value=\"344455\">\n    <div class=\"form-row row-email el_field form-floating\">\n        <input type=\"email\" class=\"form-control el_field elq-item-input required\" name=\"emailAddress\" id=\"fe192\" value=\"\" aria-label=\"\uc774\uba54\uc77c \uc8fc\uc18c\" placeholder=\"\uc774\uba54\uc77c \uc8fc\uc18c\">\n        <label for=\"fe192\">\uc774\uba54\uc77c \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available  required\" name=\"firstName\" id=\"fe190\" value=\"\" placeholder=\"\uc774\ub984\">\n        <label for=\"fe190\">\uc774\ub984<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required\" name=\"lastName\" id=\"fe191\" value=\"\" placeholder=\"\uc131\">\n        <label for=\"fe191\">\uc131<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row form-floating el_field\">\n        <input type=\"tel\" class=\"form-control el_field elq-item-input required pre-exclude\" name=\"busPhone\" id=\"fe215\" value=\"\" placeholder=\"\ud734\ub300\ud3f0 \ubc88\ud638\">\n        <label for=\"fe215\">\ud734\ub300\ud3f0 \ubc88\ud638<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe219\" name=\"jobLevel1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option><option value=\"C-Level\">\uc784\uc6d0<\/option><option value=\"VP\">\uace0\uc704 \uacbd\uc601\uc9c4<\/option><option value=\"Director\">\uc784\uc6d0\uae09 \uad00\ub9ac\uc790<\/option><option value=\"Manager\">\uc911\uac04 \uad00\ub9ac\uc790<\/option><option value=\"Principal\">\uc2e4\ubb34\uc790<\/option><option value=\"Engineer \/ Architect\">\uc5d4\uc9c0\ub2c8\uc5b4<\/option><option value=\"Consultant\">\ucee8\uc124\ud134\ud2b8<\/option><option value=\"Analyst\">\uc560\ub110\ub9ac\uc2a4\ud2b8<\/option><option value=\"Partner\">\ud611\ub825\uc0ac \ub2f4\ub2f9\uc790<\/option><option value=\"Staff\">Staff<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe219\">\uc9c1\ubb34<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe218\" name=\"jobFunction1\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n            <option value=\"Claims\">\uccad\uad6c<\/option><option value=\"Collections\">\uc218\uae08<\/option><option value=\"Contact Center Management\">\ucee8\ud0dd\uc13c\ud130 \uad00\ub9ac<\/option><option value=\"Customer Experience\">\uace0\uac1d \uacbd\ud5d8<\/option><option value=\"Customer Service\">\uace0\uac1d \uc11c\ube44\uc2a4<\/option><option value=\"Ecommerce\/Digital Channels\">\uc804\uc790 \uc0c1\uac70\ub798\/\ub514\uc9c0\ud138 \ucc44\ub110<\/option><option value=\"Finance\">\uc7ac\ubb34<\/option><option value=\"Human Resources\">\uc778\uc0ac<\/option><option value=\"Influencer\">\uc778\ud50c\ub8e8\uc5b8\uc11c<\/option><option value=\"Information Technology\">\uc815\ubcf4 \uae30\uc220<\/option><option value=\"IT Architecture\">IT \uc544\ud0a4\ud14d\ucc98<\/option><option value=\"IT Infrastructure\">IT \uc778\ud504\ub77c<\/option><option value=\"IVR\">IVR<\/option><option value=\"Marketing\">\ub9c8\ucf00\ud305<\/option><option value=\"Operations \/ Process Management\">\uc6b4\uc601\/\ud504\ub85c\uc138\uc2a4 \uad00\ub9ac<\/option><option value=\"Production Management\">\uc0dd\uc0b0 \uad00\ub9ac<\/option><option value=\"Purchasing\">\uad6c\ub9e4<\/option><option value=\"Sales\">\uc601\uc5c5<\/option><option value=\"Unknown\">Unknown<\/option>\n        <\/select>\n        <label for=\"fe218\">\uc5c5\ubb34 \uc601\uc5ed<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"company\" id=\"fe193\" value=\"\" placeholder=\"\ud68c\uc0ac\uba85\">\n        <label for=\"fe193\">\ud68c\uc0ac\uba85<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe194\" name=\"country\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <!-- Add country options here -->\n        <\/select>\n        <label for=\"fe194\">Country<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available country_dep el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe214\" name=\"stateProv\" data-value=\"\">\n            <option selected=\"\" value=\"\"><\/option>\n        <\/select>\n        <label for=\"fe214\">\uc2dc\/\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"website1\" id=\"fe801\" value=\"\" placeholder=\"\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c\">\n        <label for=\"fe801\">\ud68c\uc0ac \uc6f9\uc0ac\uc774\ud2b8 \uc8fc\uc18c<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <input type=\"text\" class=\"form-control el_field elq-item-input cb_available required eloq_ppe\" name=\"title\" id=\"fe220\" value=\"\" placeholder=\"\uc9c1\uae09\">\n        <label for=\"fe220\">\uc9c1\uae09<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe221\" name=\"industry1\" data-value=\"\">\n            <option value=\"\" ><\/option>\n            <option value=\"Banking\">\ubc45\ud0b9<\/option><option value=\"Business Services\">\ube44\uc988\ub2c8\uc2a4 \uc11c\ube44\uc2a4(BPO)<\/option><option value=\"Capital Markets\">Capital Markets<\/option><option value=\"Communications\">Communications<\/option><option value=\"Consumer Products\">Consumer Products<\/option><option value=\"Defense & Intelligence\">Defense & Intelligence<\/option><option value=\"Education & Non-Profit\">Education & Non-Profit<\/option><option value=\"Energy & Utilities\">Energy & Utilities<\/option><option value=\"Entertainment\">\uc5d4\ud130\ud14c\uc778\uba3c\ud2b8<\/option><option value=\"Government\">\uc815\ubd80 \uae30\uad00<\/option><option value=\"Insurance\">\ubcf4\ud5d8<\/option><option value=\"Life Sciences\">Life Sciences<\/option><option value=\"Logistics\">Logistics<\/option><option value=\"Manufacturing\">Manufacturing<\/option><option value=\"Payors\">Payors<\/option><option value=\"Providers\">Providers<\/option><option value=\"Retailers\">Retailers<\/option><option value=\"Technology\">\uae30\uc220<\/option><option value=\"Travel & Hospitality\">Travel & Hospitality<\/option><option value=\"Retail Banking\">Retail Banking<\/option><option value=\"Other\">\uae30\ud0c0<\/option>\n        <\/select>\n        <label for=\"fe221\">\uc0b0\uc5c5<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe222\" name=\"levelofInterest1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"Just researching\">\ub2e8\uc21c \ub9ac\uc11c\uce58<\/option><option value=\"Gathering business requirements\">\ube44\uc988\ub2c8\uc2a4 \uc694\uad6c \uc0ac\ud56d \uc218\uc9d1<\/option><option value=\"Comparing solutions\">\uc194\ub8e8\uc158 \ube44\uad50<\/option><option value=\"Ready for a conversation\">Genesys \ub2f4\ub2f9\uc790\uc640 \ub300\ud654<\/option>\n        <\/select>\n        <label for=\"fe222\">\uad00\uc2ec\uc815\ub3c4<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div>\n    <div class=\"form-row cb_available eloq_ppe el_field form-floating\">\n        <select class=\"form-select el_field elq-item-select cb_available required eloq_ppe\" id=\"fe225\" name=\"numberofAgentsForm1\" data-value=\"\">\n            <option value=\"\"><\/option>\n            <option value=\"1-20\">1 - 20\uc11d<\/option><option value=\"21-50\">21 - 50\uc11d<\/option><option value=\"51-100\">51 - 100\uc11d<\/option><option value=\"101-300\">101 - 300\uc11d<\/option><option value=\"301-500\">301 - 500\uc11d<\/option><option value=\"501-1000\">501 - 1000\uc11d<\/option><option value=\">1000\">&gt;1000<\/option><option value=\"No Contact Center\">\ucee8\ud0dd\uc13c\ud130 \uc5c6\uc74c<\/option><option value=\"Don't Know\">\ubaa8\ub984<\/option>\n        <\/select>\n        <label for=\"fe225\">\uc0c1\ub2f4\uc11d \uc218<span class=\"required-asterisk\">*<\/span><\/label>\n    <\/div><div class=\"form-check single-checkbox-row form-row gdpr-field white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"explicitConsentEmailPhone\" id=\"fe224\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe224\">\ub124. Genesys \uc815\ubcf4\ub97c \uc774\uba54\uc77c \ub610\ub294 \uc804\ud654\ub97c \ud1b5\ud574 \uc81c\uacf5 \ubc1b\uaca0\uc2b5\ub2c8\ub2e4.<\/label><\/div><div class=\"single-checkbox-row form-row white-box \"><input type=\"checkbox\" class=\"el_field eloq_ppe\" name=\"contactMe\" id=\"fe509\" val=\"\"><label class=\"checkbox-aligned elq-item-label\" for=\"fe509\">\uc81c\ub124\uc2dc\uc2a4\ucf54\ub9ac\uc544\ub85c\ubd80\ud130 \uc5f0\ub77d\ubc1b\uae30\ub97c \uc6d0\ud569\ub2c8\ub2e4.<\/label><\/div><input type=\"hidden\" data-query=\"utm_medium\" name=\"utm_medium\" id=\"fe199\" value=\"\"><input type=\"hidden\" data-query=\"utm_source\" name=\"utm_source\" id=\"fe200\" value=\"\"><input type=\"hidden\" data-query=\"utm_campaign\" name=\"utm_campaign\" id=\"fe201\" value=\"\"><input type=\"hidden\" data-query=\"utm_term\" name=\"utm_term\" id=\"fe202\" value=\"\"><input type=\"hidden\" data-query=\"utm_content\" name=\"utm_content\" id=\"fe203\" value=\"\"><input type=\"hidden\" data-query=\"ost_tool\" name=\"ost_tool\" id=\"fe293\" value=\"\"><input type=\"hidden\" data-query=\"ost_campaign\" name=\"ost_campaign\" id=\"fe294\" value=\"\"><input type=\"hidden\" data-query=\"ost_content\" name=\"ost_content\" id=\"fe295\" value=\"\"><input type=\"hidden\" data-query=\"blaid\" name=\"eloquaBLAID_c\" id=\"fe3099\" value=\"\"><input type=\"hidden\" data-query=\"gclid\" name=\"gCLID1\" id=\"fe283\" value=\"\"><input type=\"hidden\" data-query=\"mkwid\" name=\"mKWID1\" id=\"fe678\" value=\"\"><input type=\"hidden\" name=\"gAClientID1\" id=\"fe284\" value=\"\"><input type=\"hidden\" name=\"noteCreatorTitle1\" id=\"fe313\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderDefault\" id=\"fe286\" value=\"Hot Lead\"><input type=\"hidden\" name=\"webContentAutoResponderTitle\" id=\"fe287\" value=\"\"><input type=\"hidden\" name=\"webContentAutoResponderURL\" id=\"fe288\" value=\"\"><input type=\"hidden\" name=\"noteCreator2\" id=\"fe478\" value=\"\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceResult1\" id=\"fe640\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceFlags1\" id=\"fe641\" value=\"OFF\"><input type=\"hidden\" class=\"yesprefill\" name=\"neverbounceSuggestedCorrection1\" id=\"fe642\" value=\"6sense\"><input type=\"hidden\" name=\"clearbitPersonID1\" id=\"fe630\" value=\"\"><input type=\"hidden\" name=\"clearbitFieldCount1\" id=\"fe633\" value=\"\"><input type=\"hidden\" name=\"clearbitTitle1\" id=\"fe646\" value=\"\"><input type=\"hidden\" name=\"clearbitRole1\" id=\"fe631\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployees1\" id=\"fe647\" value=\"\"><input type=\"hidden\" name=\"clearbitNumberofEmployeesRange1\" id=\"fe648\" value=\"\"><input type=\"hidden\" name=\"clearbitWebsite1\" id=\"fe802\" value=\"\"><input type=\"hidden\" name=\"browserUserAgent\" id=\"fe3319\" value=\"\"><input type=\"text\" class=\"honeypp\" name=\"honeypp\" id=\"honeypp\" value=\"\" ><input role=\"button\" aria-label=\"\ub370\ubaa8 \uc608\uc57d\ud558\uae30\" type=\"Submit\" class=\"submit-button-style btn btn-primary \" value=\"\ub370\ubaa8 \uc608\uc57d\ud558\uae30\" id=\"fe195\"><div class=\"loading\"><\/div><div class=\"gdpr-field form-row white-box legal\"><span>By providing your information, you agree to our <a href=\"https:\/\/www.genesys.com\/company\/legal\/privacy-policy\" target=\"_blank\">privacy policy<\/a>.<\/span><\/div><\/div><\/form><\/div>[vc_column_text css=&#8221;&#8221; el_class=&#8221;thank-you&#8221;]<\/p>\n<p class=\"h4\">\uad00\uc2ec \uac00\uc838 \uc8fc\uc154\uc11c \uac10\uc0ac\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadc0\ud558\uc758 \uc77c\uc815\uc5d0 \ub9de\ub294 \ub0a0\uc9dc\uc640 \uc2dc\uac04\uc744 \uc815\ud558\uae30 \uc704\ud574 \uc9c1\uc811 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\uc790\uc8fc \ubb3b\ub294 \ucf5c\uc13c\ud130 \uc9c8\ubb38<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;5\/6&#8243; offset=&#8221;vc_col-sm-offset-1&#8243;]<div class=\"component-accordion-container no-title\" data-display=\"accordion\"><div class=\"component-accordion-content custom-accordion\" data-opened=\"1\"><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ucf5c\/\ucee8\ud0dd \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc870\uc9c1\uc774 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \ud6a8\uc728\uc801\uc73c\ub85c \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \ud558\ub294 \uae30\uc220 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. \ub77c\uc6b0\ud305, \ucd94\uc801 \ubc0f \ud1b5\ud654 \ub179\uc74c \uae30\ub2a5\uc740 \ubb3c\ub860 \uace0\uac1d \ub370\uc774\ud130 \uad00\ub9ac \ubc0f \ubd84\uc11d \ub3c4\uad6c\ub97c \ud3ec\ud568\ud569\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uc0c1\ub2f4\uc0ac\uac00 \ubb38\uc758\ub97c \ucc98\ub9ac\ud558\uace0 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uba70 \uace0\uac1d \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uc628\ud504\ub808\ubbf8\uc2a4 \ub610\ub294 \ud074\ub77c\uc6b0\ub4dc\uc5d0 \ubc30\ud3ec\ub420 \uc218 \uc788\uc73c\uba70, \uc74c\uc131 \ud1b5\ud654, \ucc44\ud305, \uc774\uba54\uc77c, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ub4f1 \ub2e4\uc591\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uc744 \ub3c4\uc785\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-cloud-contact-center\">\ub354 \uc54c\uc544\ubcf4\uae30<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ucd5c\uace0\uc758 \ucf5c \uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ucd5c\uc801\uc758 \ucf5c\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub294 \uae30\uc5c5\uc758 \uad6c\uccb4\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \ud544\uc694\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. \uc778\uae30 \uc788\ub294 \uc635\uc158\uc73c\ub85c\ub294 \uc720\uc5f0\uc131\uacfc \ud655\uc7a5\uc131, \ud48d\ubd80\ud55c \uae30\ub2a5\uc73c\ub85c \uc798 \uc54c\ub824\uc9c4 Genesys\uac00 \uc788\uc2b5\ub2c8\ub2e4. Salesforce Service Cloud\ub294 CRM \uc2dc\uc2a4\ud15c\uacfc \ub9e4\ub044\ub7fd\uac8c \ud1b5\ud569\ub429\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc694\uad6c\uc0ac\ud56d, \uc608\uc0b0, \ud1b5\ud569 \ud544\uc694\uc131\uc744 \uba74\ubc00\ud788 \ud3c9\uac00\ud574 \uadc0\uc0ac\uc758 \ucf5c\uc13c\ud130\uc5d0 \uac00\uc7a5 \uc801\ud569\ud55c \uc120\ud0dd\uc744 \ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ucf5c\uc13c\ud130 \ubd84\uc11d\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ucf5c\uc13c\ud130 \ubcf4\uace0\uc11c \ubc0f \ubd84\uc11d\uc740 \ubaa8\ub4e0 \uace0\uac1d \uc11c\ube44\uc2a4 \ud300\uc758 \uc131\uacf5\uc5d0 \uacb0\uc815\uc801\uc785\ub2c8\ub2e4. \ucf5c\uc13c\ud130\ub294 KPI \ubc0f \uae30\ud0c0 \ubbf8\ub9ac \uc815\uc758\ub41c \uc9c0\ud45c\ub97c \ucd94\uc801\ud558\uace0 \ubcf4\uace0\ud569\ub2c8\ub2e4; \uc774 \ub370\uc774\ud130 \uc218\uc9d1 \ubc0f \ubd84\uc11d\uc774 \ucf5c\uc13c\ud130 \ubd84\uc11d\uc758 \ud575\uc2ec\uc785\ub2c8\ub2e4. \uc774 \ub370\uc774\ud130\ub294 \uc804\ubc18\uc801\uc778 \ucf5c\uc13c\ud130\uc758 \ud6a8\uc728\uc131\uacfc \uc0dd\uc0b0\uc131\uc5d0 \ub300\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uacf5\ud558\uace0, \uae30\uc874 \uace0\uac1d \uc5ec\uc815\uc758 \ud6a8\uacfc\uc131 \ubc0f \uc0c1\ub2f4\uc0ac\uc640 \uc288\ud37c\ubc14\uc774\uc800 \ubaa8\ub450\uc758 \uc131\uacfc\ub97c \ud3c9\uac00\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/reporting-analytics\">\ub354 \uc54c\uc544\ubcf4\uae30 \u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys\ub294 \ucf5c\uc13c\ud130\uc778\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc544\ub2c8\uc694, Genesys\ub294 \ucf5c\uc13c\ud130\uac00 \uc544\ub2d9\ub2c8\ub2e4. \ub300\uc2e0 Genesys\ub294 \uc804 \uc138\uacc4\uc758 \ucf5c\uc13c\ud130\uc640 \ucee8\ud0dd\uc13c\ud130\ub97c \uc9c0\uc6d0\ud558\ub294 \uc120\ub3c4\uc801\uc778 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc778 Genesys Cloud\ub97c \ube44\ub86f\ud55c \ub2e4\uc591\ud55c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uc5ec, \uae30\uc5c5\uc774 24\uc2dc\uac04 \uc5f0\uc911\ubb34\ud734\ub85c \ucd5c\uc0c1\uc758 \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/company\">\ub354 \uc54c\uc544\ubcf4\uae30\u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\ub780?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS)\ub294 \uae30\uc5c5\uc774 \uace0\uac1d \ucee8\ud0dd\uc13c\ud130\ub97c \uad6c\ucd95\ud558\uace0 \uad00\ub9ac\ud560 \uc218 \uc788\ub3c4\ub85d \ud544\uc694\ud55c \uc778\ud504\ub77c\uc640 \ub3c4\uad6c\ub97c \uc81c\uacf5\ud558\ub294 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \uc194\ub8e8\uc158\uc785\ub2c8\ub2e4. \uc74c\uc131, \ucc44\ud305, \uc774\uba54\uc77c, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ucc44\ub110 \ub4f1\uc758 \uae30\ub2a5\uc744 \ud3ec\ud568\ud574 \uc5d0\uc774\uc804\ud2b8\uac00 \uace0\uac1d\uacfc \uc0c1\ud638\uc791\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. CCaaS\ub294 \uc628\ud504\ub808\ubbf8\uc2a4 \ud558\ub4dc\uc6e8\uc5b4\uc758 \ud544\uc694\uc131\uc744 \uc5c6\uc560\uace0 \uad6c\ub3c5 \uae30\ubc18 \ubaa8\ub378\ub85c \uace0\uae09 \uace0\uac1d \uc11c\ube44\uc2a4 \uae30\ub2a5\uc5d0 \uc811\uadfc\ud560 \uc218 \uc788\uac8c \ud558\uc5ec \ud655\uc7a5\uc131, \uc720\uc5f0\uc131, \ube44\uc6a9 \ud6a8\uc728\uc131\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-contact-center-as-a-service\">\ub354 \uc54c\uc544\ubcf4\uae30 \u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ud074\ub77c\uc6b0\ub4dc \ucee8\ud0dd\uc13c\ud130\ub780 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\ucf5c\uc13c\ud130\uc640 \ucee8\ud0dd\uc13c\ud130\ub294 \uc11c\ub85c \uc5f0\uad00\ub41c \uace0\uac1d \uc11c\ube44\uc2a4 \uc5d4\ud130\ud2f0\uc774\uc9c0\ub9cc, \ud55c \uac00\uc9c0 \uc911\uc694\ud55c \ucc28\uc774\uc810\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uc804\ud1b5\uc801\uc73c\ub85c \ucf5c\uc13c\ud130\ub294 \uc804\ud654\ub098 VoIP(\uc778\ud130\ub137 \ud504\ub85c\ud1a0\ucf5c \uc74c\uc131 \uc804\ud654)\ub85c \uc804\ub2ec\ub418\ub294 \uc74c\uc131 \ud1b5\ud654\uc5d0\ub9cc \uc751\ub2f5\ud569\ub2c8\ub2e4. \ubc18\uba74 \ucee8\ud0dd\uc13c\ud130\ub294 \uc804\ud654 \uc2dc\uc2a4\ud15c\ubfd0\ub9cc \uc544\ub2c8\ub77c \ubb38\uc790 \ucc44\ud305, SMS, \uc18c\uc15c \ubbf8\ub514\uc5b4 \ubb38\uc758, \uadf8\ub9ac\uace0 \uace0\uac1d\uc774 \ub3c4\uc6c0\uc744 \uc694\uccad\ud558\uae30 \uc704\ud574 \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 \ubaa8\ub4e0 \ucc44\ub110\uc5d0 \uc751\ub2f5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-a-call-center\">\ub354 \uc54c\uc544\ubcf4\uae30\u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">CRM \uc2dc\uc2a4\ud15c\uacfc \ucee8\ud0dd\uc13c\ud130\uc758 \ucc28\uc774\ub294 \ubb34\uc5c7\uc785\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM) \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uc194\ub8e8\uc158\uc740 \ucee8\ud0dd\uc13c\ud130\uac00 \uace0\uac1d \uc11c\ube44\uc2a4 \ub2f4\ub2f9\uc790\uc758 \uc5c5\ubb34\ub97c \uc218\uc6d4\ud558\uac8c \ud574\uc8fc\ub294 \ub3c4\uad6c\uc785\ub2c8\ub2e4. CRM \uc2dc\uc2a4\ud15c\uc740 \uace0\uac1d \uc5ec\uc815\uc5d0\uc11c \uc218\uc9d1\ub41c \uace0\uac1d \ubc0f \uc7a0\uc7ac \uace0\uac1d\uc5d0 \ub300\ud55c \ub370\uc774\ud130\ub97c \uc815\ub9ac\ud558\uace0, \uc774 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud574 \ud574\ub2f9 \uace0\uac1d\uacfc \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubaa8\ub4e0 \uc0ac\ub78c\uc774 \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uac83\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4. \uace0\uac1d\uc5d0 \ub300\ud574 \ub354 \ub9ce\uc774 \uc54c\uc218\ub85d \uc11c\ube44\uc2a4\ub97c \ub354 \uc27d\uac8c \uc81c\uacf5\ud558\uace0, \ud504\ub85c\uc138\uc2a4\ub97c \uac1c\uc778\ud654\ud558\uba70, \uace0\uac1d\uc758 \uc694\uad6c\uac00 \ucda9\uc871\ub418\ub294\uc9c0 \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/definitions\/what-is-call-center-crm\">\ub354 \uc54c\uc544\ubcf4\uae30\u2192<\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">\ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4\uc758 \ube44\uc6a9\uc740 \uc5b4\ub5bb\uac8c \ub429\ub2c8\uae4c?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>\uadc0\uc0ac\uc5d0\uac8c \ub531 \ub9de\ub294 \uc694\uae08\uc81c\ub97c \uc120\ud0dd\ud558\uc138\uc694 \u2014 Genesys\uc758 \uc720\uc5f0\ud55c \uac00\uaca9 \uc815\ucc45\uc740 \uace0\uac1d\uc744 \uc5fc\ub450\uc5d0 \ub450\uace0 \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/pricing\">\uc790\uc138\ud788 \uc54c\uc544\ubcf4\uae30\u2192 <\/a><\/p>\n<\/div><\/div><\/div><div class=\"row-100 content-item component-accordion-item\" ><div class=\"title-row\"><h3 class=\"component-accordion-title title h5\">Genesys\uc758 \uacbd\uc7c1\uc0ac\ub294 \ub204\uad6c\uc778\uac00\uc694?<\/h3><i class=\"fa-kit ms-auto fa-chevron-down\"><\/i><\/div><div class=\"component-accordion-content content-row\"><div class=\"content-details\"><p>Genesys\ub294 CCaaS \uc5c5\uacc4\uc758 \ub2e4\uc591\ud55c \uc218\uc900\uc5d0\uc11c \uacbd\uc7c1\uc790\uac00 \ub2e4\uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4, Amazon\uc774\ub098 Cisco \uac19\uc740 \uc77c\ubd80 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \uacf5\uae09\uc790\ub294 Genesys Cloud \ud50c\ub7ab\ud3fc\uacfc \uc720\uc0ac\ud55c \uae30\ub2a5\uc758 \uc18c\ud504\ud2b8\uc6e8\uc5b4\ub97c \uc81c\uacf5\ud558\uac70\ub098 \uc774\ub97c \ud568\uaed8 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c Genesys\ub294 \uc774\ub4e4 \uac00\uc6b4\ub370 \uc77c\ubd80\uc640 \ud30c\ud2b8\ub108\uc2ed\uc744 \ub9fa\uace0 \uc788\ub294\ub370, \uc608\ub97c \ub4e4\uc5b4 Amazon Web Services\ub294 Genesys\uc758 \uc804\ub7b5\uc801 \ud30c\ud2b8\ub108\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc9c1\uc811 \uacbd\uc7c1 \uce21\uba74\uc5d0\uc11c\ub294 Genesys Cloud\uac00 \uc218\ud589\ud558\ub294 \ubc14\uc640 \ube44\uc2b7\ud55c CCaaS \ud50c\ub7ab\ud3fc\uc744 \uc81c\uacf5\ud558\ub294 \ub2e4\uc218\uc758 \uae30\uc5c5\ub4e4\uc774 \uc788\uc2b5\ub2c8\ub2e4. Five9, NICE, 8&#215;8\uc740 \ud754\ud788 Genesys\uc640 \ud568\uaed8 \uace0\ub824\ub418\ub294 \uacf5\uae09\uc790\ub4e4\uc785\ub2c8\ub2e4.<\/p>\n<\/div><\/div><\/div>\n<\/div><\/div>[\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%7D%5D&#8221; vib=&#8221;enable&#8221; css=&#8221;.vc_custom_1714410887619{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_row content_placement=&#8221;middle&#8221; vib=&#8221;enable&#8221; vib_top=&#8221;6.333rem&#8221;][vc_column][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text css=&#8221;&#8221;] AI \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uadc0\uc0ac\uc758 \ubaa9\ud45c \ub2ec\uc131\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 \uae30\ub2a5\ub4e4\uc744 \ucd5c\ub300\ub85c \ud65c\uc6a9\ud558\uc138\uc694. [\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-offset-1 vc_col-md-offset-1 vc_col-sm-offset-0&#8243;][vc_single_image image=&#8221;568532&#8243; alignment=&#8221;center&#8221; css=&#8221;&#8221; rounded_corners=&#8221;rounded-lg&#8221; el_class=&#8221;shadow-ad&#8221;][\/vc_column][\/vc_row][\/vc_section][vc_section background_color=&#8221;bgc-lgray&#8221; flair=&#8221;%5B%7B%22flair_type%22%3A%22f_type_image%22%2C%22hide_mobile%22%3A%22yes%22%7D%5D&#8221;][vc_row][vc_column width=&#8221;7\/12&#8243;][vc_column_text css=&#8221;&#8221;] \uace0\uac1d\uacfc \uc9c1\uc6d0\uc774 \ubaa8\ub450\uac00 \uc6d0\ud558\ub294 \ub9de\ucda4\ud615 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc138\uc694 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc740 \uc74c\uc131, [&hellip;]<\/p>\n","protected":false},"author":308,"featured_media":0,"template":"","tax_cap_lobby":[18224],"tax_priority":[],"tax_contenttheme":[],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-344455","capabilities","type-capabilities","status-publish","hentry","tax_cap_lobby-18224"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/344455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/capabilities"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/308"}],"version-history":[{"count":24,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/344455\/revisions"}],"predecessor-version":[{"id":609655,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/capabilities\/344455\/revisions\/609655"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=344455"}],"wp:term":[{"taxonomy":"tax_cap_lobby","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_cap_lobby?post=344455"},{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=344455"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=344455"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=344455"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=344455"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=344455"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=344455"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=344455"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=344455"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=344455"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=344455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}