{"id":653375,"date":"2026-10-29T12:45:23","date_gmt":"2026-10-29T19:45:23","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/rethinking-legacy-cx-is-still-working-enough"},"modified":"2026-11-09T00:05:30","modified_gmt":"2026-11-09T08:05:30","slug":"rethinking-legacy-cx-is-still-working-enough","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/rethinking-legacy-cx-is-still-working-enough","title":{"rendered":"\uae30\uc874 CX \uc2dc\uc2a4\ud15c, \uc798 \ub3cc\uc544\uac00\uae30\ub9cc \ud558\uba74 \ucda9\ubd84\ud560\uae4c?"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\ub808\uac70\uc2dc \ucee8\ud0dd\uc13c\ud130 \uae30\uc220\uc758 \uc720\uc9c0 \uad00\ub9ac \ube44\uc6a9\uc740 \uc27d\uac8c \ub208\uc5d0 \ub744\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc77c\ubd80\ub294 \uc720\uc9c0\ubcf4\uc218 \uc608\uc0b0\uc5d0\uc11c \ub4dc\ub7ec\ub098\uae30\ub3c4 \ud558\uc9c0\ub9cc \uc5b4\ub5a4 \ube44\uc6a9\ub4e4\uc740 \uce21\uc815\ud558\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uc11c\ub85c \ub2e8\uc808\ub41c \uc2dc\uc2a4\ud15c\ub4e4\uc744 \uc6b0\ud68c\ud558\ub294 \ub370 \ub4dc\ub294 \uc2dc\uac04, \uc0c8\ub85c\uc6b4 \uae30\ub2a5 \ub3c4\uc785\uc5d0 \ud544\uc694\ud55c \ub178\ub825, \uae30\ud68d \ub2e8\uacc4\ub97c \ub118\uc5b4\uc11c\uc9c0 \ubabb\ud558\ub294 \uace0\uac1d \uacbd\ud5d8(CX) \uac1c\uc120 \uacfc\uc81c \ub4f1\uc774 \uadf8\ub807\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ucc98\ub7fc \uac89\uc73c\ub85c \ubcf4\uc774\uc9c0 \uc54a\ub294 \uc228\uc740 \ube44\uc6a9\uc740 \ud604\ub300\ud654\ub97c \uc5b4\ub835\uac8c \ub9cc\ub4ed\ub2c8\ub2e4. \ud604\uc7ac\uc758 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc774 \uae30\ub300\ud588\ub358 \ub300\ub85c \uc791\ub3d9\ud558\uace0 \uc788\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud1b5\ud654 \ub77c\uc6b0\ud305, \uace0\uac1d \uc751\ub300, \ud575\uc2ec \uc6b4\uc601 \ub4f1\uc740 \ubcc4\ub2e4\ub978 \ubb38\uc81c\uac00 \uc5c6\uc774 \uc774\uc5b4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uac89\uc73c\ub85c \ubcf4\uae30\uc5d0\ub294 \ud604\uc7ac \uc0c1\ud0dc\uc5d0 \uc758\ubb38\uc744 \uc81c\uae30\ud560 \uc774\uc720\ub294 \uac70\uc758 \uc5c6\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud558\uc9c0\ub9cc \uace0\uac1d\uc758 \uae30\ub300\uce58\uac00 \ub192\uc544\uc9c0\uace0<\/a> AI\uac00 \uacbd\ud5d8\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\ub294 \uc0c8\ub85c\uc6b4 \uae30\ud68c\ub97c \ub9cc\ub4e4\uc5b4\ub0b4\ub294 \uc9c0\uae08, \uae30\uc5c5\uc740 \uae30\uc220\uc774 ‘\uc5ec\uc804\ud788 \uc798 \uc791\ub3d9\ud558\ub294\uc9c0\u2019\ub97c \ub118\uc5b4, \u2018\ub2ec\uc131\ud558\uace0\uc790 \ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ubaa9\ud45c\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294\uc9c0\u2019\ub97c \uc790\ubb38\ud574 \ubd10\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\ud604\ub300\ud654\ub294 \ub2e8\uc21c\ud788 \ub178\ud6c4\ub41c \uae30\uc220\uc744 \ub300\uccb4\ud558\ub294 \uac83\ub9cc\uc774 \uc544\ub2d9\ub2c8\ub2e4. \ubcc0\ud654\ud558\ub294 \ud658\uacbd\uc5d0 \uc801\uc751\ud558\uace0 \ud601\uc2e0\ud558\uba70 \ub354 \ub098\uc740 \uc131\uacfc\ub97c \ucc3d\ucd9c\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud558\uc9c0 \ubabb\ud558\ub294 \uc81c\uc57d \uc694\uc18c\ub4e4\uc744 \uc81c\uac70\ud558\ub294 \uacfc\uc815\uc785\ub2c8\ub2e4.<\/p>\n

\u00a0<\/span><\/p>\n

\u2018\uc815\uc0c1\uc801\uc778 \uc791\ub3d9\u2019\uc774 \ubcc0\ud654\uc5d0 \uc7a5\uc560\uac00 \ub420 \ub54c <\/span><\/span>\u00a0<\/span><\/span><\/h3>\n

\ub808\uac70\uc2dc \ud658\uacbd\uc5d0\ub294 \ub77c\uc6b0\ud305 \ub85c\uc9c1, \uc6cc\ud06c\ud50c\ub85c\uc6b0, \ubcf4\uace0, \ud1b5\ud569\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uc218\ub144\uac04 \ucd95\uc801\ub41c \ube44\uc988\ub2c8\uc2a4 \uc9c0\uc2dd\uc774 \ub2f4\uaca8 \uc788\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \ud604\ub300\ud654\ub97c \ucd94\uc9c4\ud560 \ub54c\ub294 \uc720\uc6a9\ud55c \ubd80\ubd84\uc740 \ubcf4\uc874\ud558\ub294 \ud55c\ud3b8, \ubcc0\ud654\ub97c \ub354\ub514\uac8c \ub9cc\ub4e4\uace0, \ube44\uc6a9\uc774 \ub9ce\uc774 \ub4e4\uba70, \uc6b4\uc601\uc744 \uc5b4\ub835\uac8c \ub9cc\ub4dc\ub294 \uc694\uc18c\ub4e4\uc744 \ud574\uacb0\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uc798 \uc124\uacc4\ub41c \uc2dc\uc2a4\ud15c\uc774\ub77c\ub3c4 \uc2dc\uac04\uc774 \uc9c0\ub098\uba74 \ubcc0\uacbd\uc774 \uae4c\ub2e4\ub85c\uc6cc\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub2e8\uc21c\ud55c \uc5c5\ub370\uc774\ud2b8\uc5d0 \uc804\ubb38\uc801\uc778 \uc9c0\uc6d0\uc774 \ud544\uc694\ud558\uac70\ub098, \uc0c8\ub85c\uc6b4 \uc2dc\uc2a4\ud15c \uc5f0\ub3d9 \uc791\uc5c5\uc774 \ub300\uaddc\ubaa8 \ud504\ub85c\uc81d\ud2b8\ub85c \uc804\ud658\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d\uc758 \uc804\ud6c4 \ub9e5\ub77d\uc744 \ud30c\uc545\ud558\uae30 \uc704\ud574 \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc744 \uac80\uc0c9\ud574\uc57c \ud558\uace0, \ubcf4\uace0 \uae30\ub2a5\uc740 \ucc44\ub110, \ud300, \uc560\ud50c\ub9ac\ucf00\uc774\uc158\ubcc4\ub85c \ub2e8\uc808\ub418\uc5b4 \uc788\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130 \uc5f0\uacb0\uacfc \uc2e4\uc2dc\uac04 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0 \uae30\ubc18\ud55c \ube44\uc988\ub2c8\uc2a4 \uacfc\uc81c\uac00 \ub298\uc5b4\ub0a0\uc218\ub85d \uae30\uc874 \ud50c\ub7ab\ud3fc\ub9cc\uc73c\ub85c\ub294 \ub300\uc751\ud558\uae30\uac00 \uc5b4\ub824\uc6cc\uc9c0\uba70, \uacb0\uad6d \uc2dc\uc2a4\ud15c\uc758 \ud55c\uacc4\ub97c \uc6b0\ud68c\ud558\ub294 \ub370 \ub4dc\ub294 \ube44\uc6a9\uc774 \ud604 \uc0c1\ud0dc\ub85c \uc720\uc9c0\ud568\uc73c\ub85c\uc368 \uc5bb\ub294 \uac00\uce58\ubcf4\ub2e4 \ucee4\uc9c0\uae30 \uc2dc\uc791\ud569\ub2c8\ub2e4.<\/p>\n

\uadf8\ub807\ub2e4\uace0 \ud574\uc11c \uae30\uc874 \ud50c\ub7ab\ud3fc\uc744 \uc2e4\ud328\uc791\uc73c\ub85c \uaddc\uc815\ud558\ub294 \uac83\uc744 \ud604\ub300\ud654\uc758 \ucd9c\ubc1c\uc810\uc73c\ub85c \uc0bc\uc544\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \ud574\ub2f9 \ud50c\ub7ab\ud3fc\uc774 \ubcc0\ud654\uc5d0 \ub300\ud55c \uc720\uc5f0\ud55c \ub300\uc751\uc744 \uc5b4\ub514\uc11c \uac00\ub85c\ub9c9\uace0 \uc788\ub294\uc9c0 \uc815\ud655\ud788 \ud30c\uc545\ud558\ub294 \uac83\uc774 \uc131\uacf5\uc801\uc778 \uc2dc\uc791\uc810\uc785\ub2c8\ub2e4.<\/p>\n

\u00a0<\/span><\/p>\n

CX \ud604\ub300\ud654\uc758 \ud575\uc2ec, \ub354 \uae34\ubc00\ud558\uac8c \uc5f0\uacb0\ub41c \uacbd\ud5d8<\/span><\/span>\u00a0<\/span><\/span><\/h3>\n

\uae30\uc874\uc758 \ucee8\ud0dd\uc13c\ud130\ub294 \uc0ac\ud6c4 \ub300\uc751\ud615 \uc11c\ube44\uc2a4 \uc911\uc2ec\uc73c\ub85c \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc804\ud654\ub97c \uac78\uba74 IVR\uc774 \uc778\ud130\ub799\uc158\uc744 \ub77c\uc6b0\ud305\ud558\uace0 \uc0c1\ub2f4\uc0ac\uac00 \ubb38\uc81c\ub97c \ucc98\ub9ac\ud558\ub294 \ubc29\uc2dd\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \ucd94\uac00\uc801\uc778 \uc9c0\uc6d0\uc774 \ud544\uc694\ud55c \uacbd\uc6b0 \ub2e4\ub978 \ubd80\uc11c\ub85c \ud1b5\ud654\ub97c \uc804\ud658\ud558\uac70\ub098, \ub2e4\ub978 \ub300\uae30\uc5f4\ub85c \ub118\uae30\uac70\ub098, \uc815\ubcf4\ub97c \ub2e4\uc2dc \uc694\uccad\ud558\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/p>\n

\uc774\ub7ec\ud55c \uc811\uadfc \ubc29\uc2dd\uc740 \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc5d0\uc11c \ubd88\ud3b8\uacfc \ub9c8\ucc30\uc744 \uc77c\uc73c\ud0b5\ub2c8\ub2e4.<\/p>\n

\ub300\ud654\ud615 \uc140\ud504\uc11c\ube44\uc2a4, AI \uae30\ubc18\uc758 \uc9c1\uc6d0 \uc9c0\uc6d0 \ud234, \uace0\uac1d \ub370\uc774\ud130, \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c \uc804\ubc18\uc758 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ub4f1\uc5d0 \ub300\ud55c \uc5f0\uacb0\uc758 \ud544\uc694\uc131\uc740 \uc810\uc810 \ub354 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc5f0\uacb0\uc758 \uad81\uadf9\uc801\uc778 \ubaa9\ud45c\ub294 \uace0\ub9bd\ub41c \uac1c\ubcc4 \ud2b8\ub79c\uc7ad\uc158\uc744 \ub118\uc5b4, \uace0\uac1d\uc774 \ucc98\uc74c\ubd80\ud130 \ub2e4\uc2dc \uc2dc\uc791\ud558\uc9c0 \uc54a\uace0\ub3c4 \uc5ec\ub7ec \ucc44\ub110\uc5d0\uc11c \ud544\uc694\ud55c \uc0ac\ud56d\uc744 \ud574\uacb0\ud560 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 \uac83\uc785\ub2c8\ub2e4. \uc774\ub97c \uc798 \uad6c\ud604\ud558\uba74 \ubd88\ud544\uc694\ud55c \uc218\uc791\uc5c5\uc744 \uc904\uc774\uace0 \uc9c1\uc6d0\uc758 \uc5c5\ubb34 \uc0dd\uc0b0\uc131\uae4c\uc9c0 \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774\ub97c \uc2e4\ud604\ud558\ub824\uba74 \uc2dc\uc2a4\ud15c\uc744 \uc5f0\uacb0\ud558\uace0, \uad00\ub828 \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \uc804\ub2ec\ud558\uba70, \uc5ec\uc815 \uc804\ubc18\uc758 \uc870\uce58\ub97c \uc870\uc728\ud560 \uc218 \uc788\ub294 CX \uae30\ubc18\uc774 \ud544\uc218\uc785\ub2c8\ub2e4. \uc870\uc9c1 \ud658\uacbd\uc5d0 \ub530\ub77c \ub808\uac70\uc2dc \uae30\uc220\uc758 \uc810\uc9c4\uc801\uc778 \ubcc0\uacbd \uc774\uc0c1\uc758 \uc870\uce58\uac00 \ud544\uc694\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uae34\ubc00\ud558\uac8c \uc5f0\uacb0\ub41c \uacbd\ud5d8\uc740 \uc0b0\uc5c5\ubcc4\ub85c \ub2e4\uc591\ud558\uac8c \uad6c\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uae08\uc735 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc740 \uc0ac\uae30 \uac10\uc9c0\uc640 \uc774\uc758 \uc81c\uae30 \ud574\uacb0\uc744 \uac1c\ubcc4\uc801\uc73c\ub85c \ucc98\ub9ac\ud558\uc9c0 \uc54a\uace0 \ud558\ub098\ub85c \uc5f0\uacb0\ud558\uace0, \uc758\ub8cc \uc11c\ube44\uc2a4 \uc81c\uacf5\uc5c5\uccb4\ub294 \uc9c4\ub8cc \uc608\uc57d\uacfc \ud0c0 \ubcd1\uc6d0 \uc9c4\ub8cc \uc758\ub8b0\ub97c \uc5f0\uacb0\ud558\uc5ec \ud658\uc790 \uc811\uc218 \uc5ec\uc815\uc744 \ub354\uc6b1 \uc77c\uad00\ub418\uac8c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub9ac\ud14c\uc77c \uae30\uc5c5\uc740 \uc8fc\ubb38 \uc0c1\ud0dc, \ubc18\ud488, \uace0\uac1d \uc694\uccad\uc744 \ud558\ub098\uc758 \uc5f0\uacb0\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub85c \ud1b5\ud569\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc5c5\uc885\uacfc \uae30\uc5c5\uc5d0 \ub530\ub77c \uae30\ud68c\ub294 \ub2e4\ub974\uaca0\uc9c0\ub9cc, \uace0\ub9bd\ub41c \ud504\ub85c\uc138\uc2a4\ub97c \ubc97\uc5b4\ub098 \ub354\uc6b1 \uae34\ubc00\ud558\uac8c \uc5f0\uacb0\ub41c \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uacbd\ud5d8\uc744 \uc81c\uacf5\ud55c\ub2e4\ub294 \uadfc\ubcf8\uc801\uc778 \ubaa9\ud45c\ub294 \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n

\u00a0<\/span><\/p>\n

\uc804\uba74 \uad50\uccb4\uac00 \uc544\ub2cc, \ub2e8\uacc4\uc801 \ud604\ub300\ud654<\/span><\/span>\u00a0<\/span><\/span><\/h3>\n

\ube44\uc6a9\uc774 \ub9ce\uc774 \ub4e4\uac70\ub098 \uc5c5\ubb34\uc5d0 \uc9c0\uc7a5\uc744 \uc904 \uc218 \uc788\ub294 \uc2dc\uc2a4\ud15c \uc804\ud658\uc5d0 \ub300\ud55c \uae30\uc5c5\uc758 \uc6b0\ub824\ub294 \ub2f9\uc5f0\ud569\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130\ub294 \uae30\uc5c5\uc5d0 \ud575\uc2ec\uc801\uc778 \uace0\uac1d \uc811\uc810\uc744 \ub2f4\ub2f9\ud558\ubbc0\ub85c, \ube44\uc988\ub2c8\uc2a4 \uc5f0\uc18d\uc131\uc740 \ubaa8\ub4e0 \ud604\ub300\ud654 \uc791\uc5c5\uc758 \ucd5c\uc6b0\uc120 \uc21c\uc704\uac00 \ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uc774\ub294 \ub2e8\uacc4\uc801 \uc811\uadfc \ubc29\uc2dd\uc73c\ub85c \ud574\uacb0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uae30\uc874 \ud50c\ub7ab\ud3fc\uc744 \uc804\uba74 \uad50\uccb4\ud558\ub294 \uac83\uc73c\ub85c \ud604\ub300\ud654\ub97c \uc2dc\uc791\ud560 \ud544\uc694\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \ud1b5\ud574 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uac70\ub098, AI\ub85c \uc9c1\uc6d0\uc758 \uc9c0\uc2dd \uc811\uadfc\uc131\uacfc \uc9c0\uc6d0\uc744 \uac15\ud654\ud558\uac70\ub098, \ubd84\uc11d\uacfc \ub514\uc9c0\ud138 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \uc5f0\uacb0\ud558\ub294 \uac83\ubd80\ud130 \uc2dc\uc791\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubcf4\ub2e4 \ud3ec\uad04\uc801\uc778 \ud074\ub77c\uc6b0\ub4dc \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc758 \ucd94\uc9c4\uc744 \uc900\ube44\ud558\ub294 \uae30\uc5c5\ub3c4 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4. \uc774\ucc98\ub7fc \ud604\ub300\ud654\uc758 \ucd9c\ubc1c\uc810\uc740 \uae30\uc874 \ud658\uacbd, \ud1b5\ud569 \uc694\uad6c\uc0ac\ud56d, \uc6d0\ud558\ub294 \uc131\uacfc\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9d1\ub2c8\ub2e4.<\/p>\n

\uac01 \ub2e8\uacc4\ub294 \ub2f9\uba74\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\ub294 \ub3d9\uc2dc\uc5d0, \uc7a5\uae30\uc801\uc73c\ub85c \ub354\uc6b1 \uc720\uc5f0\ud558\uace0 AI \uae30\ubc18\uc758 CX \ud658\uacbd\uc73c\ub85c \ub098\uc544\uac00\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc810\uc9c4\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \ud1b5\ud574, \uae30\uc5c5\uc740 \ubcf4\ub2e4 \uad11\ubc94\uc704\ud55c \uc804\ud658\uc744 \uc2e4\ud589\ud558\uae30 \uc804\uc5d0 \uc704\ud5d8\uc744 \ucd5c\uc18c\ud654\ud558\uace0, \ube44\uc988\ub2c8\uc2a4 \uc5f0\uc18d\uc131\uc744 \ubcf4\ud638\ud558\uba70, \uc790\uc2e0\uac10\uc744 \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\u00a0<\/span><\/p>\n

\uae30\uc220\uc774 \uc544\ub2cc \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \uc911\uc2ec\uc758 \ucd9c\ubc1c<\/span><\/span>\u00a0<\/span><\/span><\/h3>\n

\ub300\ubd80\ubd84\uc758 CX \ub9ac\ub354\ub294 AI\uc758 \uc7a0\uc7ac\ub825\uc744 \uc798 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub807\ub2e4\uba74 AI\ub294 \uc5b4\ub290 \uc601\uc5ed\uc5d0\uc11c \uc2e4\uc9c8\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\uc744\uae4c\uc694?<\/p>\n

\ub9ce\uc740 \uae30\uc5c5\uc774 AI, \uc790\ub3d9\ud654, \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0, \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc11c\ub458\ub7ec \ub3c4\uc785\ud558\ub824\uace0 \ud558\uc9c0\ub9cc, \uc0c8\ub85c\uc6b4 \uae30\uc220 \ub3c4\uc785 \uc790\uccb4\uac00 \ucd9c\ubc1c\uc810\uc774 \ub418\uc5b4\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \ub2ec\uc131\ud558\uace0\uc790 \ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc640 \uc774\ub97c \uac00\ub85c\ub9c9\uace0 \uc788\ub294 \uacfc\uc81c\ub97c \uc2dd\ubcc4\ud558\ub294 \uac83\uc73c\ub85c \uc2dc\uc791\ud574\uc57c \ud569\ub2c8\ub2e4. \uace0\uac1d\uc774\ub098 \uc9c1\uc6d0\uc774 \uc5b4\ub290 \uc9c0\uc810\uc5d0\uc11c \ubd88\ud3b8\uc744 \uacaa\uace0 \uc788\ub294\uc9c0, \ubd88\ud544\uc694\ud55c \uc218\uace0\ub97c \uc720\ubc1c\ud558\ub294 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub294 \ubb34\uc5c7\uc778\uc9c0, \uc911\uc694\ud55c \ub9e5\ub77d \uc815\ubcf4\uac00 \uc5b4\ub514\uc5d0\uc11c \ub204\ub77d\ub418\ub294\uc9c0, \uc5b4\ub5a4 \uc810\uc744 \uac1c\uc120\ud588\uc744 \ub54c \uac00\uc7a5 \ud070 \uac00\uce58\ub97c \uc5bb\uc744 \uc218 \uc788\ub294\uc9c0 \ud30c\uc545\ud569\ub2c8\ub2e4.<\/p>\n

\uc774\ub7ec\ud55c \uc6b0\uc120\uc21c\uc704\uac00 \uba85\ud655\ud574\uc9c0\uba74 \uc774\ub97c \ud574\uacb0\ud558\ub294 \ub370 \uac00\uc7a5 \uc801\ud569\ud55c \uae30\ub2a5\uc744 \ucc3e\uc544\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uac1c\uc120\ud558\uae30 \uc704\ud55c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uc0c1\ub2f4\uc0ac\uc758 \ube60\ub978 \ubb38\uc81c \ud574\uacb0\uc744 \ub3d5\ub294 AI \uae30\ubc18 \uc9c0\uc6d0 \uae30\ub2a5, \uace0\uac1d\uc5d0 \ub300\ud55c \uc644\uc804\ud55c \ubdf0\ub97c \uc81c\uacf5\ud558\uae30 \uc704\ud55c \ub370\uc774\ud130 \uc5f0\uacb0 \ub4f1\uc744 \uc608\ub85c \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac70\ubc84\ub10c\uc2a4, \ud1b5\ud569, \ubcf4\uc548, \uc9c0\uc2dd \uad00\ub9ac, \ub370\uc774\ud130 \uc900\ube44 \uc0c1\ud0dc\uc640 \uac19\uc740 \uc2e4\uc9c8\uc801\uc778 \uace0\ub824 \uc0ac\ud56d\ub3c4 \ubc18\ub4dc\uc2dc \ubc18\uc601\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\uc0ac\uc6a9 \uac00\ub2a5\ud55c \ubaa8\ub4e0 \uae30\ub2a5\uc744 \ud55c\uaebc\ubc88\uc5d0 \ub3c4\uc785\ud558\ub294 \uac83\uc744 \ubaa9\ud45c\ub85c \ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uae30\uc220\uc744 \ud1b5\ud574 \uce21\uc815 \uac00\ub2a5\ud55c \ucc28\uc774\ub97c \ub9cc\ub4e4 \uc218 \uc788\ub294 \uc601\uc5ed\ubd80\ud130 \uc2dc\uc791\ud558\uace0, \ub354\uc6b1 \uc720\uc5f0\ud558\uace0 \uc0c1\ud638 \uc5f0\uacb0\ub41c CX \ud658\uacbd\uc744 \ub2e8\uacc4\uc801\uc73c\ub85c \uad6c\ucd95\ud574 \ub098\uac00\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/p>\n

\uc544\uc6b8\ub7ec \uc131\uacf5\uc758 \uae30\uc900\uc740 \uc0ac\uc804\uc5d0 \uc815\uc758\ud574\uc57c \ud569\ub2c8\ub2e4. \ud574\uacb0 \uc2dc\uac04 \ub2e8\ucd95, \uc140\ud504\uc11c\ube44\uc2a4 \uc644\ub8cc\uc728 \ud5a5\uc0c1, \uc9c1\uc6d0 \uc0dd\uc0b0\uc131 \uc99d\ub300 \ub4f1 \uc6b0\uc120 \uacfc\uc81c\uac00 \ubb34\uc5c7\uc774 \ub418\ub4e0 \uac01 \ud22c\uc790 \ud6a8\uacfc\ub97c \uce21\uc815\ud560 \ubc29\ubc95\uc744 \uac16\ucdb0\uc57c \ud569\ub2c8\ub2e4. \uc774\ub807\uac8c \ub3c4\ucd9c\ub41c \uc131\uacfc\ub294 \ud6c4\uc18d \uc758\uc0ac \uacb0\uc815\uc758 \uae30\ubc18\uc774 \ub418\uba70, \uc774\ub97c \ud1b5\ud574 \ub9ac\ub354\ub294 \uc7a5\uae30\uc801\uc778 \ud601\uc2e0\uc744 \ucd94\uc9c4\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub294 \uc774\ub2c8\uc154\ud2f0\ube0c\uc5d0 \uc6b0\uc120\uc21c\uc704\ub97c \ub458 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

\uad81\uadf9\uc801\uc73c\ub85c \ud604\ub300\ud654\ub294 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120 \uacfc\uc815\uc774\uc5b4\uc57c \ud558\uba70, \uac01 \ud22c\uc790\ub294 \uc624\ub298\uc758 \ube44\uc988\ub2c8\uc2a4 \ub2c8\uc988\ub97c \ud574\uacb0\ud558\ub294 \ub3d9\uc2dc\uc5d0 \ubbf8\ub798\ub97c \uc704\ud55c \ub354 \ub9ce\uc740 \uac00\ub2a5\uc131\uc744 \uc5f4\uc5b4\uc8fc\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/p>\n

\u00a0<\/span><\/p>\n

\ud50c\ub7ab\ud3fc\uc758 \ubbf8\ub798 \ube44\uc988\ub2c8\uc2a4 \uc9c0\uc6d0 \uc5ed\ub7c9 \uc810\uac80<\/span><\/span>\u00a0<\/span><\/span><\/h3>\n

\ud604\ub300\ud654\uc758 \ud0c0\ub2f9\uc131(\ube44\uc988\ub2c8\uc2a4 \ucf00\uc774\uc2a4)\uc744 \uac80\ud1a0\ud560 \ub54c\ub294 \ub808\uac70\uc2dc \uae30\uc220 \uc720\uc9c0\uc5d0 \ub4dc\ub294 \uc9c1\uc811\uc801\uc778 \ube44\uc6a9 \uc774\uc0c1\uc744 \uace0\ub824\ud574\uc57c \ud569\ub2c8\ub2e4. \uae30\uc874 \uc2dc\uc2a4\ud15c\uc774 \ubcc0\ud654\uc5d0 \uc801\uc751\ud558\uac70\ub098 \uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc744 \ub3c4\uc785\ud558\uace0 \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uae30 \uc5b4\ub824\uc6cc\uc9c0\uba74\uc11c \uae30\ud68c \ube44\uc6a9\uc774 \ubc1c\uc0dd\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n

\ud0c0\ub2f9\uc131 \uac80\ud1a0\ub294 \ud604\uc7ac \uc791\ub3d9 \uc911\uc778 \ud658\uacbd\uc5d0 \ubb38\uc81c\uac00 \uc788\ub2e4\uace0 \ub2e8\uc815 \uc9d3\ub294 \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uae30\uc5c5\uc774 \ucd94\uc9c4\ud558\uace0\uc790 \ud558\ub294 \ubbf8\ub798\uc758 CX \uc6b0\uc120\uc21c\uc704\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294\uc9c0, \uadf8\ub807\uc9c0 \ubabb\ud560 \uacbd\uc6b0 \uc2dc\uac04\uacfc \ub178\ub825 \uce21\uba74\uc5d0\uc11c \uc2e4\uc81c\ub85c \uc5b4\ub5a4 \ub300\uac00\ub97c \uce58\ub7ec\uc57c \ud558\ub294\uc9c0\ub97c \ud3c9\uac00\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n

CX, IT \ubc0f \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\ub77c\uba74 \ub2e4\uc74c\uacfc \uac19\uc740 \uc9c8\ubb38\uc744 \ud574\ubcf4\uc138\uc694.<\/p>\n

    \n
  • \uc0c8\ub85c\uc6b4 \uc774\ub2c8\uc154\ud2f0\ube0c \ucd94\uc9c4\uc5d0 \ud544\uc694 \uc774\uc0c1\uc758 \uc2dc\uac04\uc774 \uc18c\uc694\ub418\uace0 \uc788\ub294\uac00?<\/li>\n
  • \uc2dc\uc2a4\ud15c \uc5f0\ub3d9\uc774 \uc810\uc810 \ub354 \ubcf5\uc7a1\ud574\uc9c0\uace0 \uc788\ub294\uac00?<\/li>\n
  • \uc0c1\ub2f4\uc0ac\uac00 \uc815\ubcf4\ub97c \ucc3e\ub294 \ub370 \ub108\ubb34 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud560\uc560\ud558\uace0 \uc788\ub294\uac00?<\/li>\n
  • \uace0\uac1d\uc774 \ucc44\ub110\uc744 \uc62e\uae38 \ub54c\ub9c8\ub2e4 \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud558\uace0 \uc788\ub294\uac00?<\/li>\n
  • \uae30\ubc18 \uc778\ud504\ub77c \ubcc0\uacbd\uc774 \uc5b4\ub824\uc6cc AI \ubc0f \uc790\ub3d9\ud654 \uc544\uc774\ub514\uc5b4\uac00 \uc2e4\ud589\ub418\uc9c0 \ubabb\ud558\uace0 \uc788\ub294\uac00?<\/li>\n<\/ul>\n

    \uc5b4\ub5a4 \ud50c\ub7ab\ud3fc\uc740 \uae30\uc5c5\uc758 \ubc1c\uc804\uc744 \uc774\ub044\ub294 \ucd5c\uc801\uc758 \uae30\ubc18 \uc5ed\ud560\uc744 \uba48\ucd98 \ub4a4\uc5d0\ub3c4 \uc624\ub7ab\ub3d9\uc548 \uc815\uc0c1\uc801\uc73c\ub85c \uc791\ub3d9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacbd\uc9c1\uc131\uc73c\ub85c \uc778\ud574 \ubc1c\uc0dd\ud558\ub294 \uc228\uc740 \ube44\uc6a9\uc744 \ud30c\uc545\ud558\uace0, \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \uc6b0\uc120\uc2dc\ud558\uba70, \uc0c1\ud669\uc5d0 \ub9de\uac8c \ub2e8\uacc4\ubcc4\ub85c \ud604\ub300\ud654\ub97c \ucd94\uc9c4\ud558\ub294 \uc870\uc9c1\uc740 \ud604\uc7ac\uc758 \uc720\uc6a9\ud55c \uae30\ub2a5\uc744 \uc548\uc804\ud558\uac8c \uc720\uc9c0\ud558\ub294 \ud55c\ud3b8, \ubbf8\ub798\uc5d0 \ud544\uc694\ud55c \uc5ed\ub7c9\uc744 \uc131\uacf5\uc801\uc73c\ub85c \uad6c\ucd95\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

    \u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\ub808\uac70\uc2dc \ucee8\ud0dd\uc13c\ud130 \uae30\uc220\uc758 \uc720\uc9c0 \uad00\ub9ac \ube44\uc6a9\uc740 \uc27d\uac8c \ub208\uc5d0 \ub744\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc77c\ubd80\ub294 \uc720\uc9c0\ubcf4\uc218 \uc608\uc0b0\uc5d0\uc11c \ub4dc\ub7ec\ub098\uae30\ub3c4 \ud558\uc9c0\ub9cc \uc5b4\ub5a4 \ube44\uc6a9\ub4e4\uc740 \uce21\uc815\ud558\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uc11c\ub85c \ub2e8\uc808\ub41c \uc2dc\uc2a4\ud15c\ub4e4\uc744 \uc6b0\ud68c\ud558\ub294 \ub370 \ub4dc\ub294 \uc2dc\uac04, \uc0c8\ub85c\uc6b4 \uae30\ub2a5 \ub3c4\uc785\uc5d0 \ud544\uc694\ud55c \ub178\ub825, \uae30\ud68d \ub2e8\uacc4\ub97c \ub118\uc5b4\uc11c\uc9c0 \ubabb\ud558\ub294 \uace0\uac1d \uacbd\ud5d8(CX) \uac1c\uc120 \uacfc\uc81c \ub4f1\uc774 \uadf8\ub807\uc2b5\ub2c8\ub2e4. \uc774\ucc98\ub7fc \uac89\uc73c\ub85c \ubcf4\uc774\uc9c0 \uc54a\ub294 \uc228\uc740 \ube44\uc6a9\uc740 \ud604\ub300\ud654\ub97c \uc5b4\ub835\uac8c \ub9cc\ub4ed\ub2c8\ub2e4. \ud604\uc7ac\uc758 \uace0\uac1d \uacbd\ud5d8 […]<\/p>\n","protected":false},"author":1178,"featured_media":650896,"template":"","tax_priority":[54],"tax_blogtype":[17747],"tax_blogcategory":[18486,16027,13126],"tax_contenttheme":[14874],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[16203,18166],"tax_products_programs":[16481,17547],"tax_buying_job":[16686],"tax_buyer_persona":[16914,16895],"tax_sector":[16963,18532,17009,17069,16927,17035],"tax_segment":[17133,17085,17120],"class_list":["post-653375","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-ko-kr","tax_blogcategory-ai---","tax_blogcategory-ecosystem-ko-kr","tax_blogcategory-cloud-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-cloud-migration-ko-kr","tax_products_programs-genesys-ai-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-3-requirements-building-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-business-ko-kr","tax_sector-healthcare-ko-kr","tax_sector-industrial-ko-kr","tax_sector-public-ko-kr","tax_sector-technology-ko-kr","tax_sector-financial-ko-kr","tax_sector-retail-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/653375","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1178"}],"version-history":[{"count":7,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/653375\/revisions"}],"predecessor-version":[{"id":653794,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/653375\/revisions\/653794"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/650896"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=653375"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=653375"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=653375"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=653375"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=653375"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=653375"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=653375"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=653375"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=653375"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=653375"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=653375"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=653375"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=653375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}