{"id":650669,"date":"2026-10-22T08:15:26","date_gmt":"2026-10-22T15:15:26","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/genesys-named-a-leader-in-the-2026-gartner-magic-quadranttm-for-ccaas-12-years-running"},"modified":"2026-10-28T01:11:09","modified_gmt":"2026-10-28T08:11:09","slug":"genesys-named-a-leader-in-the-2026-gartner-magic-quadranttm-for-ccaas-12-years-running","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-named-a-leader-in-the-2026-gartner-magic-quadranttm-for-ccaas-12-years-running","title":{"rendered":"Genesys, 2026 CCaaS \ubd80\ubb38 Gartner\u00ae<\/sup> Magic Quadrant\u2122 \uc5d0\uc11c 12\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]<\/p>\n

5\uac00\uc9c0 \ud575\uc2ec CX \ud65c\uc6a9 \uc0ac\ub840\ubcc4 <\/span>Genesys\uc758 \ud3c9\uac00 \uc21c\uc704<\/span><\/span>\u00a0<\/span><\/h3>\n

Gartner\ub294 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS) \ubd80\ubb38 Magic Quadrant\uc5d0\uc11c Genesys\ub97c 12\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815\ud588\uc2b5\ub2c8\ub2e4. \uc62c\ud574 \uc2dc\uc7a5\uc5d0 \uc5b4\ub5a4 \ubcc0\ud654\uac00 \uc788\uc5c8\ub294\uc9c0, \uadf8\ub9ac\uace0 Genesys\uac00 \uc65c \uc624\ub79c \uc2dc\uac04 \uc2dc\uc7a5\uc758 \ub9ac\ub354\ub85c \uc790\ub9ac\ub9e4\uae40\ud558\uace0 \uc788\ub294\uc9c0 \uadf8 \uc774\uc720\ub97c \uc0b4\ud3b4\ubd05\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

Genesys\uac00 \ucc98\uc74c \ub9ac\ub354\ub85c \uc778\uc815\ubc1b\uc558\ub358 2018\ub144\uc758 \ucee8\ud0dd\uc13c\ud130 \ud658\uacbd\uc740 \uc9c0\uae08\uacfc\ub294 \ub9e4\uc6b0 \ub2ec\ub790\uc2b5\ub2c8\ub2e4. \ub2f9\uc2dc \uac00\uc7a5 \ud070 \uad00\uc2ec\uc0ac\ub294 \uc634\ub2c8\ucc44\ub110\uacfc \ud074\ub77c\uc6b0\ub4dc \ub9c8\uc774\uadf8\ub808\uc774\uc158\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8 \ud6c4 \ub514\uc9c0\ud138 \uc6b0\uc120 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\uc640 \uae30\ucd08\uc801\uc778 \uc790\ub3d9\ud654\uac00 \ub4f1\uc7a5\ud588\uc73c\uba70, \uc774\uc5b4 \uc608\uce21 \ubc0f \ub77c\uc6b0\ud305 \uc131\ub2a5\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uae30 \uc704\ud55c AI\uac00 \ub3c4\uc785\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc790\ub3d9\ud654\ub41c \uacbd\ud5d8\uc744 \ub354\uc6b1 \uc778\uac04\uc801\uc73c\ub85c \ub9cc\ub4e4\uae30 \uc704\ud574 \ub300\ud654\ud615 AI\uac00 \ub4f1\uc7a5\ud588\uc2b5\ub2c8\ub2e4. \uc9c0\ub09c 12\ub144 \ub3d9\uc548 \uacbd\ud5d8 \uacbd\uc81c\ub294 \uacc4\uc18d \uc9c4\ud654\ud574 \uc654\uc73c\uba70, \uc774\ub97c \uc8fc\ub3c4\ud558\ub294 \uae30\uc220\ub3c4 \ud568\uaed8 \ubc1c\uc804\ud588\uc2b5\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

\uc774\ub7ec\ud55c \uc9c4\ud654\ub294 \uc624\ub298\ub0a0, \uac70\ub300\ud55c \ub3c4\uc57d\uc744 \uc774\ub8e8\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2f1 AI\ub294 \uccab\uc778\uc0ac\ubd80\ud130 \ubb38\uc81c \ud574\uacb0\uae4c\uc9c0\uc758 \uace0\uac1d \uc5ec\uc815 \uc804\uccb4\ub97c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\ub294 \uacbd\ud5d8 \uacbd\uc81c\uc758 \uc0c8\ub85c\uc6b4 \ubaa8\ub378\uc744 \uac00\ub2a5\ud558\uac8c \ud588\uc2b5\ub2c8\ub2e4. AI \uc5d0\uc774\uc804\ud2b8\ub294 \uace0\uac1d\uc5d0\uac8c \uc9c1\uc811 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0, CX \uc0c1\ub2f4\uc0ac\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc9c0\uc6d0\ud558\uba70, \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc2dc\uc791\ud558\uace0 \uc644\ub8cc\ud558\ub294 \uac83\uc740 \ubb3c\ub860, \uc5d4\ud130\ud504\ub77c\uc774\uc988\ub97c \uc704\ud55c \uc0c8\ub85c\uc6b4 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \uc218\uc9d1\ud569\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc9c0\ub09c 12\ub144 \ub3d9\uc548 \uc774\ucc98\ub7fc \ub04a\uc784\uc5c6\ub294 \ud601\uc2e0\uc758 \ubb3c\uacb0 \uc18d\uc5d0\uc11c Genesys\ub294 \ubcc0\ud568\uc5c6\uc774 \ub9ac\ub354\uc758 \uc790\ub9ac\ub97c \uc9c0\ucf1c\uc654\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uc62c\ud574 Genesys\uac00 <\/span>\uc778\uc815\ubc1b\uc740 \ubd80\ubb38<\/span>\uacfc \uadf8 \uc774\uc720<\/span><\/span>\u00a0<\/span><\/h3>\n

\uc62c\ud574 Gartner\ub294 Magic Quadrant \ud3c9\uac00\uc5d0\uc11c 10\uac1c \uacf5\uae09\uc5c5\uccb4\ub97c \uc2ec\uc0ac\ud588\uc73c\uba70, \uadf8 \uc911 Genesys\ub294 \ub9ac\ub354\ub85c \uc120\uc815\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \u2018\uc2e4\ud589 \ub2a5\ub825\u2019 \ubd80\ubb38\uc5d0\uc11c \ucd5c\uace0 \uc704\uce58\ub97c \ucc28\uc9c0\ud588\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

Magic Quadrant\uc640 \ud568\uaed8 Gartner\ub294 5\uac00\uc9c0 \ud65c\uc6a9 \uc0ac\ub840\ub97c \uae30\uc900\uc73c\ub85c CCaaS \ud50c\ub7ab\ud3fc\uc744 \ud3c9\uac00\ud558\ub294 \u20182026 CCaaS \ud575\uc2ec \uc5ed\ub7c9\u2019 \ubcf4\uace0\uc11c\ub3c4 \ubc1c\ud45c\ud588\uc2b5\ub2c8\ub2e4. Genesys\ub294 5\uac00\uc9c0 \ud65c\uc6a9 \uc0ac\ub840 \uc804\uccb4\uc5d0\uc11c \uac00\uc7a5 \ub192\uc740 \uc810\uc218\ub97c \ubc1b\uc740 \uc0c1\uc704 2\uac1c \uacf5\uae09\uc5c5\uccb4 \uc911 \ud558\ub098\ub85c \ud3c9\uac00\ubc1b\uc558\uc2b5\ub2c8\ub2e4. \ub610\ud55c \u2018\uae00\ub85c\ubc8c \ucee8\ud0dd\uc13c\ud130\u2019\uc640 \u2018\uace0\uac1d \ucc38\uc5ec \uc13c\ud130\u2019\ub77c\ub294 2\uac1c \ubd80\ubb38\uc5d0\uc11c\ub294 \ubaa8\ub4e0 \uacf5\uae09\uc5c5\uccb4 \uc911 \ucd5c\uace0 \uc810\uc218\ub97c \ubc1b\uc558\uc2b5\ub2c8\ub2e4.<\/p>\n

\uc774 \ub450 \ubcf4\uace0\uc11c\uc758 \ud3c9\uac00 \uacb0\uacfc\ub294 \ud558\ub098\uc758 \uacb0\ub860\uc73c\ub85c \uadc0\uacb0\ub429\ub2c8\ub2e4. Genesys\uac00 \uc7a5\uae30\uc801\uc73c\ub85c \ubbff\uace0 \uc120\ud0dd\ud560 \uc218 \uc788\ub294 \uc804\ub7b5\uc801 \ud30c\ud2b8\ub108\ub77c\ub294 \uc810\uc785\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Gartner\uac00 \ubd84\uc11d\ud55c \uc2dc\uc7a5 \ud604\uc8fc\uc18c \ubc0f \ud5a5\ud6c4 \ubc29\ud5a5<\/span><\/span>\u00a0<\/span><\/h3>\n

\ub9e4\ub144 \ubc1c\uac04\ub418\ub294 Gartner\uc758 \uc774 \ub450 \ubcf4\uace0\uc11c\ub294 CCaaS \uc2dc\uc7a5\uc758 \ud604\uc8fc\uc18c\uc5d0 \ub300\ud55c \uc911\uc694\ud55c \ubd84\uc11d\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc62c\ud574\ub294 \uadf8 \uc774\uc0c1\uc758 \uc758\ubbf8\ub97c \ub2f4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubb34\uc5c7\ubcf4\ub2e4\ub3c4 Gartner\uac00 CCaaS \uc81c\uacf5\uc5c5\uccb4\ub97c \ud3c9\uac00\ud558\ub294 \ubc29\uc2dd\uc774 \ubcc0\ud654\ud588\uc73c\uba70, \uc774\ub294 \uc2dc\uc7a5\uc774 \ud5a5\ud6c4 \ub098\uc544\uac08 \ubc29\ud5a5\uc744 \uba85\ud655\ud788 \uc81c\uc2dc\ud569\ub2c8\ub2e4. <\/span><\/p>\n

Gartner\ub294 CCaaS \uc2dc\uc7a5\uc774 \uc0c8\ub85c\uc6b4 \uc131\uc219 \ub2e8\uacc4\uc5d0 \uc811\uc5b4\ub4e4\uace0 \uc788\uc73c\uba70, 2026\ub144 \ub9d0\uae4c\uc9c0 \uc804\uccb4 \uc0c1\ub2f4\uc0ac \ub77c\uc774\uc120\uc2a4\uc758 \uc808\ubc18 \uc774\uc0c1\uc774 \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18\uc774 \ub420 \uac83\uc73c\ub85c \uc608\uc0c1\ud569\ub2c8\ub2e4. \ub3d9\uc2dc\uc5d0 \uad6c\ub9e4\uc790\ub4e4\uc740 \uac00\uce58 \uc2e4\ud604\uc5d0 \uc788\uc5b4 \ub354 \ubcf5\uc7a1\ud55c \uacbd\ub85c\uc5d0 \uc9c1\uba74\ud574 \uc788\uc2b5\ub2c8\ub2e4. \uc0dd\uc131\ud615 \ubc0f \uc5d0\uc774\uc804\ud2f1 AI \ub3c4\uc785\uc774 \uae09\uc99d\ud588\uc9c0\ub9cc, \ub9ce\uc740 \uc870\uc9c1\uc774 \ub9cc\uc871\uc2a4\ub7fd\uc9c0 \ubabb\ud55c \uacbd\ud5d8\uacfc \ubd88\uba85\ud655\ud55c ROI\ub97c \ubcf4\uace0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud55c\ud3b8, \ub370\uc774\ud130 \ubc0f \ud074\ub77c\uc6b0\ub4dc \uc8fc\uad8c\uacfc \uad00\ub828\ub41c \uc6b0\ub824\uc640 \ud568\uaed8, \uc11c\ub85c \ub2e4\ub978 AI \ub85c\ub4dc\ub9f5\uacfc \uad6c\ud604 \uc218\uc900\uc744 \uac00\uc9c4 \uacf5\uae09\uc5c5\uccb4\ub4e4\uc774 \uc99d\uac00\ud558\uba74\uc11c \uc194\ub8e8\uc158 \ud3c9\uac00 \uae30\uc900\uc774 \uc7ac\ud3b8\ub418\uace0 \uacf5\uae09\uc5c5\uccb4 \uc120\uc815 \uc8fc\uae30\uac00 \uae38\uc5b4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n

Magic Quadrant \ubc0f \ud575\uc2ec \uc5ed\ub7c9 \ubcf4\uace0\uc11c\ub97c \uc9c0\ub09c \ud55c \ud574 \ub3d9\uc548 \ubc1c\ud45c\ub41c CRM \uace0\uac1d \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \ubc0f \ub300\ud654\ud615 AI \ud50c\ub7ab\ud3fc \uad00\ub828 Gartner \uc5f0\uad6c\uc640 \ud568\uaed8 \uc0b4\ud3b4\ubcf4\uba74, Gartner\uac00 \uc81c\uc2dc\ud558\ub294 \ud2b8\ub80c\ub4dc\uac00 \ub354\uc6b1 \uba85\ud655\ud574\uc9d1\ub2c8\ub2e4. \ubcf4\uace0\uc11c \uc804\ubc18\uc5d0 \uac78\uccd0 \uc77c\uad00\ub41c \ud328\ud134\uc774 \ub098\ud0c0\ub098\ub294\ub370, \uac00\uc7a5 \ud070 \ubcc0\ud654\ub294 AI\uac00 \ub354 \uc774\uc0c1 \uae30\ub2a5 \uc138\ud2b8\uc758 \uc77c\ubd80\ub85c \ud3c9\uac00\ub418\uc9c0 \uc54a\ub294\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. AI\ub294 \uc774\uc81c \ud50c\ub7ab\ud3fc\uc744 \ud3c9\uac00\ud558\ub294 \ud558\ub098\uc758 \ub80c\uc988\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud558\uc9c0\ub9cc <\/span>\uc774\ub294<\/span> \ub2e8\uc9c0<\/span> Gartner\uac00<\/span> \uc9c0\ubaa9\ud558\uace0<\/span> \uc788\ub294<\/span> \ubcc0\ud654\uc758<\/span> \uc2dc\uc791\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4. <\/span>CCaaS \ud50c\ub7ab\ud3fc\uc744 \ud3c9\uac00\ud558\ub294 <\/span>Gartner\uc758<\/span> \ubcc0\ud654\ub41c <\/span>\uc811\uadfc <\/span>\ubc29\uc2dd\uc5d0<\/span> \ubc18\uc601\ub41c <\/span>\uacbd\ud5d8 <\/span>\uacbd\uc81c\uc758<\/span> \ud2b8\ub80c\ub4dc\ub294<\/span> \ub2e4\uc74c\uacfc <\/span>\uac19\uc2b5\ub2c8\ub2e4<\/span>.<\/span><\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uc774\uc81c <\/span>\uae30\ubcf8<\/span> \uc694\uac74\uc774 \ub41c <\/span>\uc5d0\uc774\uc804\ud2f1 AI<\/span><\/span>\u00a0<\/span><\/h3>\n

\ubd88\uacfc 1\ub144 \uc804\ub9cc \ud574\ub3c4 <\/span>\uacf5\uae09\uc5c5\uccb4\uc5d0 <\/span>\uc5d0\uc774\uc804\ud2f1 AI\uac00 <\/span>\ub2e8\uc21c \ubd80\uac00 \uae30\ub2a5\uc774 \uc544\ub2cc \ud50c\ub7ab\ud3fc\uc5d0<\/span> \ud1b5\ud569\ub410\ub294\uc9c0\ub97c <\/span>\ubb3b\ub294 \uac83\uc740 <\/span>\uc720\uc6a9\ud55c <\/span>\uc9c8\ubb38\uc774\uc5c8\uc2b5\ub2c8\ub2e4<\/span>. <\/span>\ud558\uc9c0\ub9cc \uc624\ub298\ub0a0\uc5d0\ub294 <\/span>\uc778\uc9c0\ud558\uace0, <\/span>\ucd94\ub860\ud558\uace0, <\/span>\ud589\ub3d9\ud558\uba70, <\/span>\ucd5c\uc801\ud654\ud560 <\/span>\uc218 \uc788\ub294 <\/span>\uc5d0\uc774\uc804\ud2f1 <\/span>AI\uac00 <\/span>\ud50c\ub7ab\ud3fc \uc120\uc815 \uc2dc <\/span>\uc9c4\uc9c0\ud55c \uace0\ub824 \ub300\uc0c1\uc758 <\/span>\uae30\ubcf8 <\/span> \uc694\uac74\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span> \ucc28\ubcc4\ud654\ub97c \uc704\ud574\uc11c\ub294 AI\uac00 <\/span>\ubaa8\ub4e0 \uc218\uc900\uc5d0\uc11c \ud50c\ub7ab\ud3fc\uc5d0 \uae34\ubc00\ud788 \ud1b5\ud569\ub418\uc5b4 <\/span>\ub370\uc774\ud130\ub97c <\/span>\ub9c8\uc774\ub2dd\ud558\uace0, \uc2dc\uc2a4\ud15c\uacfc \uc0ac\ub78c\uc744 \uc5f0\uacb0\ud558\uba70, <\/span>\uc804\uccb4 <\/span>\uace0\uac1d <\/span>\uc5ec\uc815\uc5d0 \uac78\uccd0 <\/span>\uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc790\ub3d9\ud654\ub97c \ucd94\uc9c4\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/span>\u00a0<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

\uc0c8\ub85c\uc6b4 \ucc28\ubcc4\ud654 \uc694\uc18c\uac00 \ub41c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uacfc <\/span>\uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc790\ub3d9\ud654<\/span><\/span>\u00a0<\/span><\/span><\/h3>\n

\uacf5\uae09\uc5c5\uccb4\ub4e4\uc774 \ud50c\ub7ab\ud3fc\uc5d0 \ub354 \ub9ce\uc740 \uc5d0\uc774\uc804\ud2f1 AI \uae30\ub2a5\uc744 \ud1b5\ud569\ud568\uc5d0 \ub530\ub77c <\/span>\ucc28\ubcc4\ud654\uc758 \uae30\uc900\uc740 <\/span>\ud6e8\uc52c \ub354 <\/span>\ub192\uc544\uc84c\uc2b5\ub2c8\ub2e4. <\/span>\ud50c\ub7ab\ud3fc\uc774 \uc544\ubb34\ub9ac <\/span>\ub9ce\uc740 AI <\/span>\uae30\ub2a5\uc744 <\/span>\uac16\ucd94\uace0 <\/span>\uc788\ub354\ub77c\ub3c4, \uac1c\ubcc4\uc801\uc778 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc73c\ub85c <\/span>\uc791\ub3d9\ud55c\ub2e4\uba74 <\/span>\uc758\ubbf8\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. <\/span>\uc624\ub298\ub0a0 <\/span>\ub450\uac01\uc744 \ub098\ud0c0\ub0b4\ub294 \ud50c\ub7ab\ud3fc\uc5d0\uc11c\ub294 <\/span>\ub124\uc774\ud2f0\ube0c AI <\/span>\uae30\ub2a5\uc774 \ud568\uaed8 \uc791\ub3d9\ud558\uc5ec, <\/span>\uace0\uac1d\uacfc \uc9c1\uc6d0 \uacbd\ud5d8\uc744 <\/span>\uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\uace0 <\/span>\ud575\uc2ec \ube44\uc988\ub2c8\uc2a4 \uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0\uc11c \uc2e4\uc2dc\uac04 \ubd84\uc11d\uc744 <\/span>\uc0dd\uc131\ud569\ub2c8\ub2e4.<\/span> \uc774\ub294 <\/span>\ub2e8\uc21c\ud788 <\/span>\ud655\uc7a5\ub41c AI <\/span>\uae30\ub2a5 <\/span>\ubaa9\ub85d \uadf8 \uc774\uc0c1\uc73c\ub85c\uc11c, <\/span>\uacbd\ud5d8 <\/span>\uacbd\uc81c\uc758 <\/span>\uc0c8\ub85c\uc6b4 <\/span>\uc6b4\uc601 <\/span>\ubaa8\ub378\uc758 <\/span>\uae30\ubc18\uc774 \ub429\ub2c8\ub2e4. <\/span>\uc55e\uc73c\ub85c\ub294 <\/span>\uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uace0\uac1d \uacbd\ud5d8\uc744 \uc704\ud574 <\/span>\uc0ac\ub78c, AI, <\/span>\ub370\uc774\ud130, \uae30\ud0c0 \ud234\uc744 \ud558\ub098\uc758 \uc751\uc9d1\ub825 \uc788\ub294 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc73c\ub85c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\ub294 <\/span>\ud50c\ub7ab\ud3fc\uc774 <\/span>\ud655\uc2e4\ud55c \uc120\ud0dd\uc774 \ub420 \uac83\uc785\ub2c8\ub2e4.<\/span><\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

\ub354 \uc774\uc0c1 \uc120\ud0dd\uc774 \uc544\ub2cc, <\/span>\uc778\ud154\ub9ac\uc804\uc2a4 \ud1b5\ud569<\/span><\/span>\u00a0<\/span><\/span><\/span><\/h3>\n

\uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uacfc \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc790\ub3d9\ud654\uac00 \uacbd\ud5d8 \uacbd\uc81c\uc758 \uc6b4\uc601 \ubc29\uc2dd\uc744 \uc815\uc758\ud558\uba74\uc11c, \ubaa8\ub4e0 \uac83\uc740 \uadf8 \uc774\uba74\uc5d0 \uc788\ub294 \uc778\ud154\ub9ac\uc804\uc2a4\uc5d0 \ub354\uc6b1 \uc758\uc874\ud558\uac8c \ub429\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub7ec\ud55c \uc778\ud154\ub9ac\uc804\uc2a4\ub294 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc5f0\uacb0\ub418\uace0 \ubd84\uc11d\ub418\ub294 \ub370\uc774\ud130\uc5d0 \uc88c\uc6b0\ub429\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uadf8\ub7ec\ub098<\/span> \ub300\ubd80\ubd84\uc758<\/span> \uace0\uac1d \uacbd\ud5d8<\/span> \uc6b4\uc601\uc5d0\uc11c \ub370\uc774\ud130\ub294 <\/span>\ub9c8\uce58 <\/span>\uc9c0\ud558\uc5d0<\/span> \ud30c\ubb3b\ud78c \uae08\uad11\uacfc \uac19\uc2b5\ub2c8\ub2e4. <\/span>\uc218\ub9ce\uc740 \ub370\uc774\ud130\uac00 \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc5d0 \ud30c\ud3b8\ud654\ub41c \ucc44, \uc81c\ub300\ub85c \ucc44\uad74\ub418\uac70\ub098 \ud65c\uc6a9\ub418\uc9c0 \ubabb\ud558\uace0 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/span> \uc774\ub7ec\ud55c<\/span> \ub370\uc774\ud130 <\/span>\uc2dc\uc2a4\ud15c\uacfc<\/span> \ub9ac\ud3ec\uc9c0\ud1a0\ub9ac\ub97c <\/span>\uc758\ubbf8 \uc788\ub294 \ubc29\uc2dd\uc73c\ub85c \uc5f0\uacb0\ud558\ub294 \uac83\uc740 \uc5b4\ub824\uc6b4 \uc77c\uc774\uc5c8\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2f1 AI <\/span>\uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc740<\/span> \uc774\ub7ec\ud55c \ud604\uc2e4\uc744 <\/span>\ube60\ub974\uac8c \ubcc0\ud654\uc2dc\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span>\uace0\uac1d \uacbd\ud5d8 \uc6b4\uc601<\/span> \uc744 <\/span>\uc5d4\ud130\ud504\ub77c\uc774\uc988\uc758 <\/span>\ub354 \ub113\uc740 \ub370\uc774\ud130 \ubc0f BI \ud328\ube0c\ub9ad\uacfc \ud1b5\ud569\ud558\uace0 \uc788\ub294 \uac83\uc785\ub2c8\ub2e4<\/span>. <\/span>\uc774\ub97c \ud1b5\ud574<\/span> \uc778\ud154\ub9ac\uc804\uc2a4\uc758<\/span> \ub2e4\ubc29\ud5a5 \ud750\ub984\uc744 \ub9cc\ub4e4\uc5b4\ub0b4\uace0<\/span>,<\/span> \ub354 \ub098\uc740 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ucd09\uc9c4\ud558\uba70, <\/span>\ube44\uc988\ub2c8\uc2a4\ub97c \uc704\ud55c <\/span>\uc0c8\ub85c\uc6b4 \uc778\uc0ac\uc774\ud2b8\ub97c \ub3c4\ucd9c\ud569\ub2c8\ub2e4<\/span>.<\/span>\uc774\uac83\uc774 <\/span> \ubc14\ub85c <\/span><\/span>\ucee8\ud14d\uc2a4\ud2b8 \uc778\ud154\ub9ac\uc804\uc2a4\uac00 <\/span><\/span><\/a> \uc911\uc694\ud55c \uc774\uc720\uc785\ub2c8\ub2e4<\/span>.<\/span><\/span> [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uacbd\ud5d8 \uacbd\uc81c\ub97c \uc704\ud55c <\/span>\uc0c8\ub85c\uc6b4 \uc6b4\uc601 \ubaa8\ub378<\/span><\/span>\u00a0<\/span><\/h3>\n

\ubaa8\ub4e0 \uac83\uc744<\/span>\uc885\ud569\ud574 \ubcfc \ub54c,<\/span> Gartner <\/span>\ubcf4\uace0\uc11c\uc5d0 \ubc18\uc601\ub41c \uc774\ub7ec\ud55c <\/span>\ud2b8\ub80c\ub4dc\ub294 <\/span>\uacbd\ud5d8 <\/span>\uacbd\uc81c\ub97c <\/span>\uc704\ud55c \uc0c8\ub85c\uc6b4 <\/span>\uc6b4\uc601 \ubaa8\ub378\uc744 <\/span>\uac00\ub9ac\ud0a4\uace0 <\/span>\uc788\uc2b5\ub2c8\ub2e4.<\/span> \uc774 \uc0c8\ub85c\uc6b4 \ubaa8\ub378<\/span>\uc740 \ub2e8\uc21c\ud788<\/span> \ub354 \ub9ce\uc740 <\/span> AI \uc5ed\ub7c9\uc744 \ud1b5\ud569\ud558\ub294 \uac83\uc5d0 \uadf8\uce58\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uacfc <\/span>\uc9c1\uc6d0\uc744 \uc704\ud55c \ub354 \ub098\uc740 <\/span>\uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uc5ec\uc815\uc744 <\/span>\uc801\uadf9\uc801\uc73c\ub85c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud569\ub2c8\ub2e4. \ub3d9\uc2dc\uc5d0 \uc5d4\ud130\ud504\ub77c\uc774\uc988\ub97c \uc704\ud55c \uc0c8\ub85c\uc6b4 \uc778\ud154\ub9ac\uc804\uc2a4\uc640 \ud5a5\uc0c1\ub41c \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ucc3d\ucd9c\ud569\ub2c8\ub2e4. <\/span>\uc774 \ubaa8\ub378\uc5d0\uc11c \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc740 <\/span>\ub2e8\uc21c\ud55c <\/span>\uc778\ud504\ub77c\uc640 <\/span>\ud234 \ubaa8\uc74c\uc774 <\/span>\uc544\ub2d9\ub2c8\ub2e4. <\/span>\uace0\uac1d \uacbd\ud5d8 <\/span>\uc6b4\uc601\uc758 <\/span>\uc801\uadf9\uc801\uc778 <\/span>\ud30c\ud2b8\ub108\uc785\ub2c8\ub2e4<\/span>.<\/span><\/span>\u00a0<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

\ub2e8\uc21c\ud55c <\/span>\ub9d0\ubfd0\uc774 <\/span>\uc544\ub2cc, \uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300\ub97c \uc704\ud55c \uc778\ud504\ub77c<\/span><\/span>\u00a0<\/span><\/span><\/h3>\n

Genesys\ub294 12\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc778\uc815\ubc1b\uc558\uc2b5\ub2c8\ub2e4. \uadf8 12\ub144 \ub3d9\uc548 \uacbd\ud5d8 \uacbd\uc81c\ub294 \uacc4\uc18d\ud574\uc11c \ubcc0\ud654\ud574 \uc654\uc73c\uba70, \uc774\ub97c \uc9c0\uc6d0\ud558\ub294 \uae30\uc220 \ub610\ud55c \ubc1c\uc804\ud588\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \ubcc0\ud654 \uc18d\uc5d0\uc11c Genesys\ub294 \uc9c0\uc18d\uc801\uc73c\ub85c \uc9c4\ud654\ud558\uace0 \ud22c\uc790\ud574 \uc654\uc2b5\ub2c8\ub2e4.<\/p>\n

\ud558\uc9c0\ub9cc \uc62c\ud574\ub294 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ub2e4\ub985\ub2c8\ub2e4.<\/p>\n

Genesys\ub294 \uc218\ub144 \ub3d9\uc548 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0 \ub300\ud574 \uc774\uc57c\uae30\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub2e8\uc21c\ud788 \ub530\ub77c\uc57c \ud560 \ud2b8\ub80c\ub4dc\uac00 \uc544\ub2c8\ub77c, \uacbd\ud5d8\uc774 \uc791\ub3d9\ud574\uc57c \ud558\ub294 \ubc29\uc2dd\uc758 \uadfc\ubcf8\uc801\uc778 \ubcc0\ud654\uc600\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ub610\ud55c \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ud604\uc2e4\ub85c \ub9cc\ub4dc\ub294 \uc778\ud504\ub77c\ub97c \uad6c\ucd95\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uc62c\ud574 Gartner \ubcf4\uace0\uc11c\uc5d0\ub294 \uadf8\ub7ec\ud55c \uc0c8\ub85c\uc6b4 \ud604\uc2e4\uc774 \ubc18\uc601\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc6b0\ub9ac\uac00 \uc904\uace7 \uc62c\ubc14\ub978 \ubc29\ud5a5\uc73c\ub85c \ub098\uc544\uac00\uace0 \uc788\uc5c8\uc74c\uc744 \ud655\uc778\uc2dc\ucf1c \uc90d\ub2c8\ub2e4. \uacbd\ud5d8 \uacbd\uc81c\uac00 \uc0c8\ub85c\uc6b4 \uc6b4\uc601 \ubaa8\ub378<\/a> \ub9de\uc774\ud560 \uc900\ube44\uac00 \ub41c \uc9c0\uae08, Genesys\ub294 \uc774\ub97c \uc9c0\uc6d0\ud560 \ud50c\ub7ab\ud3fc\uc744 \uac16\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

Gartner, Magic Quadrant CCaaS \ubd80\ubb38, 2026\ub144 10\uc6d4 19\uc77c, Drew Kraus \uc678 \uacf5\uc800.<\/p>\n

Gartner\ub294 \uc5f0\uad6c \uac04\ud589\ubb3c\uc5d0 \uc124\uba85\ub41c \uacf5\uae09\uc5c5\uccb4, \uc81c\ud488 \ub610\ub294 \uc11c\ube44\uc2a4\ub97c \ubcf4\uc99d\ud558\uc9c0 \uc54a\uc73c\uba70, \uae30\uc220 \uc0ac\uc6a9\uc790\uc5d0\uac8c \ucd5c\uace0 \ub4f1\uae09 \ub610\ub294 \uae30\ud0c0 \uc9c0\uc815\uc744 \ubc1b\uc740 \uacf5\uae09\uc5c5\uccb4\ub9cc \uc120\ud0dd\ud558\ub3c4\ub85d \uc720\ub3c4\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. Gartner \uac04\ud589\ubb3c\uc740 Gartner\uc758 \ube44\uc988\ub2c8\uc2a4 \ubc0f \uae30\uc220 \uc778\uc0ac\uc774\ud2b8 \uc870\uc9c1\uc758 \uc758\uacac\uc73c\ub85c \uad6c\uc131\ub418\uc5b4 \uc788\uc73c\uba70 \uc0ac\uc2e4\uc758 \uc9c4\uc220\ub85c \ud574\uc11d\ub418\uc5b4\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. Gartner\ub294 \uc0c1\ud488\uc131 \ub610\ub294 \ud2b9\uc815 \ubaa9\uc801\uc5d0 \uc758\ud55c \uc801\ud569\uc131 \ubcf4\uc99d\uc744 \ud3ec\ud568\ud558\uc5ec \uc774 \uc5f0\uad6c\uc640 \uad00\ub828\ud558\uc5ec \uba85\uc2dc\uc801\uc774\ub4e0 \ubb35\uc2dc\uc801\uc774\ub4e0 \ubaa8\ub4e0 \ubcf4\uc99d\uc744 \ubd80\uc778\ud569\ub2c8\ub2e4.<\/p>\n

Gartner \ubc0f Magic Quadrant\ub294 Gartner, Inc. \ubc0f\/\ub610\ub294 \ud574\ub2f9 \uacc4\uc5f4\uc0ac\uc758 \uc0c1\ud45c\uc785\ub2c8\ub2e4.<\/p>\n

[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””] 5\uac00\uc9c0 \ud575\uc2ec CX \ud65c\uc6a9 \uc0ac\ub840\ubcc4 Genesys\uc758 \ud3c9\uac00 \uc21c\uc704\u00a0 Gartner\ub294 \uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130(CCaaS) \ubd80\ubb38 Magic Quadrant\uc5d0\uc11c Genesys\ub97c 12\ub144 \uc5f0\uc18d \ub9ac\ub354\ub85c \uc120\uc815\ud588\uc2b5\ub2c8\ub2e4. \uc62c\ud574 \uc2dc\uc7a5\uc5d0 \uc5b4\ub5a4 \ubcc0\ud654\uac00 \uc788\uc5c8\ub294\uc9c0, \uadf8\ub9ac\uace0 Genesys\uac00 \uc65c \uc624\ub79c \uc2dc\uac04 \uc2dc\uc7a5\uc758 \ub9ac\ub354\ub85c \uc790\ub9ac\ub9e4\uae40\ud558\uace0 \uc788\ub294\uc9c0 \uadf8 \uc774\uc720\ub97c \uc0b4\ud3b4\ubd05\ub2c8\ub2e4.\u00a0 Genesys\uac00 \ucc98\uc74c \ub9ac\ub354\ub85c \uc778\uc815\ubc1b\uc558\ub358 2018\ub144\uc758 \ucee8\ud0dd\uc13c\ud130 \ud658\uacbd\uc740 \uc9c0\uae08\uacfc\ub294 \ub9e4\uc6b0 \ub2ec\ub790\uc2b5\ub2c8\ub2e4. \ub2f9\uc2dc \uac00\uc7a5 \ud070 \uad00\uc2ec\uc0ac\ub294 \uc634\ub2c8\ucc44\ub110\uacfc \ud074\ub77c\uc6b0\ub4dc […]<\/p>\n","protected":false},"author":1155,"featured_media":647526,"template":"","tax_priority":[54],"tax_blogtype":[17747],"tax_blogcategory":[18486,18467,15953],"tax_contenttheme":[14872],"tax_bundle":[],"tax_contenttheme2":[16194],"tax_capability_sitewide":[16203,18512,18485],"tax_products_programs":[16481,17547],"tax_buying_job":[16643,16669],"tax_buyer_persona":[16914,18601,16895],"tax_sector":[16963,18532,17009,17069,16927,17035],"tax_segment":[17133,17085,17120],"class_list":["post-650669","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-ko-kr","tax_blogcategory-ai---","tax_blogcategory-experience-orchestration-ko-kr","tax_blogcategory-announcements-ko-kr","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme2-level-up-your-technology-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-analytics-and-reporting-ko-kr","tax_capability_sitewide-18485","tax_products_programs-genesys-ai-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-1-problem-identification-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-18601","tax_buyer_persona-business-ko-kr","tax_sector-healthcare-ko-kr","tax_sector-industrial-ko-kr","tax_sector-public-ko-kr","tax_sector-technology-ko-kr","tax_sector-financial-ko-kr","tax_sector-retail-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/650669","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1155"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/650669\/revisions"}],"predecessor-version":[{"id":650799,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/650669\/revisions\/650799"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/647526"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=650669"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=650669"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=650669"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=650669"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=650669"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=650669"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=650669"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=650669"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=650669"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=650669"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=650669"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=650669"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=650669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}