{"id":649203,"date":"2026-09-28T09:13:08","date_gmt":"2026-09-28T16:13:08","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/why-the-customer-now-has-a-360-degree-view-of-the-enterprise"},"modified":"2026-10-20T01:29:31","modified_gmt":"2026-10-20T08:29:31","slug":"why-the-customer-now-has-a-360-degree-view-of-the-enterprise","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-the-customer-now-has-a-360-degree-view-of-the-enterprise","title":{"rendered":"\uace0\uac1d\uc774 \uae30\uc5c5\uc744 360\ub3c4\ub85c \ubc14\ub77c\ubcf4\uac8c \ub41c \uc774\uc720"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span data-contrast=\"none\">2\uc8fc \uc804\ub9cc \ud574\ub3c4 \uc800\ub294 \uace0\uac1d \uacbd\ud5d8(CX)\uc5d0\uc11c \uc778\uacf5 \uc9c0\ub2a5(AI)\uc774 \uc5b4\ub5a4 \uc5ed\ud560\uc744 \ud558\ub294\uc9c0 \ub204\uad6c\ubcf4\ub2e4 \uc798 \uc54c\uace0 \uc788\ub2e4\uace0 \uc790\ubd80\ud588\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\ud558\uc9c0\ub9cc \uc544\ub0b4\uc640 \ud568\uaed8 \uc2ec\uac01\ud55c \uc790\ub3d9\ucc28 \uc0ac\uace0\ub97c \ub2f9\ud558\uba74\uc11c \uc774\ub7ec\ud55c \uc0dd\uac01\uc740 \uc644\uc804\ud788 \uae68\uc84c\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\uc6b0\ub9ac\ub294 \uc21c\uc2dd\uac04\uc5d0 \uc758\ub8cc\uae30\uad00, \ubcf4\ud5d8\uc0ac<\/span> <span data-contrast=\"none\">, \ubcc0\ud638\uc0ac, \ubc95\ub960 \ub300\ub9ac\uc778, \uc190\ud574\uc561 \uc0b0\uc815\uacfc \uac19\uc740 \ubcf5\uc7a1\ud55c \uc7ac\uc815\uc801 \uc758\uc0ac\uacb0\uc815, \ubcf4\uc0c1 \uccad\uad6c \uc808\ucc28, \uc9c4\ub2e8 \uc815\ubcf4 \ud574\uc11d, \uadf8\ub9ac\uace0 \ucd5c\uc885\uc801\uc778 \ucc28\ub7c9 \uad50\uccb4\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0<\/span> <span data-contrast=\"none\">\ud30c\ud3b8\ud654\ub41c \ubcf5\uc7a1\ud55c \uacbd\ud5d8 \uc0dd\ud0dc\uacc4\ub97c \ud5e4\uccd0 \ub098\uac00\uc57c \ud558\ub294 \uc0c1\ud669\uc5d0 \uc9c1\uba74\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\uc774 \ubaa8\ub4e0 \ubd84\uc57c\ub294 \uc804\ubb38\uc801\uc778 \uc601\uc5ed\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\uc77c\ubc18\uc801\uc73c\ub85c \uace0\uac1d\uc740 \uc774\ub7ec\ud55c \uacbd\ud5d8\uc744 \ub9c8\uc8fc\ud560 \ub54c \uc2ec\uac01\ud55c \uc815\ubcf4 \uc5f4\uc138\uc5d0 \ub193\uc785\ub2c8\ub2e4. \uc758\uc0ac\uc758<\/span> <span data-contrast=\"none\">\uc804\ubb38\uc801\uc778 \uc758\ud559 \uc6a9\uc5b4, \ubcc0\ud638\uc0ac\uc758 \ub09c\ud574\ud55c \ubc95\ub960 \uc124\uba85, \ubcf4\ud5d8\uc0ac\uc758<\/span> <span data-contrast=\"none\">\uae4c\ub2e4\ub85c\uc6b4 \uc57d\uad00\uacfc \uccad\uad6c \uc808\ucc28, \uc740\ud589\uc758 \ubcf5\uc7a1\ud55c \uae08\uc735 \uba54\ucee4\ub2c8\uc998, \uc790\ub3d9\ucc28<\/span> <span data-contrast=\"none\">\ub51c\ub7ec\uac00 \uc18c\uac1c\ud558\ub294 \ucc28\ub7c9 \uac00\uaca9\uacfc \ubcf4\uc99d \uc870\uac74\uae4c\uc9c0. \uc5b4\ub290 \uac83 \ud558\ub098 \uc77c\ubc18 \uace0\uac1d\uc774 \uc27d\uac8c \uc774\ud574\ud560 \uc218 \uc788\ub294 \uc601\uc5ed\uc740 \uc5c6\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\uacb0\uad6d \uace0\uac1d\uc740 \uac01 \uae30\uad00\uc758 \uc124\uba85\uc5d0 \uc758\uc874\ud560 \uc218\ubc16\uc5d0 \uc5c6\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\ud558\uc9c0\ub9cc \uc800\ub294 \uc9c0\ub09c 2\uc8fc \ub3d9\uc548 AI\uac00 \uc774\ub7ec\ud55c \uc77c\ubc29\uc801\uc778 \uc5ed\ud55c \uad00\uacc4\ub97c \uc5b4\ub5bb\uac8c \ubc14\uafc0 \uc218 \uc788\ub294\uc9c0 \uc54c\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\uac01 \uc804\ubb38\uac00\ub97c \ub9cc\ub098\uae30 \uc804\uc5d0 \uc800\ub294 \ub17c\uc758\ud574\uc57c \ud560 \uc7c1\uc810\ub4e4\uc744 \uc815\ud655\ud788 \ud30c\uc545\ud558\uae30 \uc704\ud574 AI\ub85c \uc804\ubb38 \uc6a9\uc5b4\ub97c \uc870\uc0ac\ud588\uc2b5\ub2c8\ub2e4. \ubcf5\uc7a1\ud55c \ubb38\uc11c\ub97c \ubd84\uc11d\ud558\uac8c \ud558\uc5ec \ud6c4\uc18d \uc0c1\ub2f4 \uacfc\uc815\uc5d0\uc11c \ubbf8\ucc98 \uc778\uc9c0\ud558\uc9c0 \ubabb\ud588\uc744 \ub9cc\ud55c \uc9c8\ubb38\ub4e4\uc744 \ub3c4\ucd9c\ud558\uace0, \uae4c\ub2e4\ub85c\uc6b4 \ubcf4\ud5d8 \uc870\ud56d\ub3c4 \ubbf8\ub9ac \uac80\ud1a0\ud588\uc2b5\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uac83\uc740 \uc800\ub97c \uc81c\ub300\ub85c \ub3c4\uc6b8 \uc804\ubb38\uac00\ub97c \ucc3e\uae30 \uc704\ud574\uc11c\uc600\uc2b5\ub2c8\ub2e4. \uadf8\ub4e4\uc774 \uc5bc\ub9c8\ub098 \uae4a\uac8c \uace0\ubbfc\ud558\ub294\uc9c0, \uc81c\uac00 \uc870\uc0ac\ud55c \ub0b4\uc6a9\uc744 \ubc14\ud0d5\uc73c\ub85c \ub300\ud654\ud560 \uc218 \uc788\ub294 \uc5ed\ub7c9\uc774 \uc788\ub294\uc9c0 \ub4f1\uc744 \ud655\uc778\ud558\uace0\uc790 \ud588\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\uc800\ub294 \ud574\ub2f9 \ubd84\uc57c\uc758 \uc804\ubb38\uac00\ub294 \uc544\ub2c8\uc9c0\ub9cc, \uc608\uc804\uacfc\ub294 \ube44\uad50\ud560 \uc218 \uc5c6\uc744 \ub9cc\ud07c \ub9ce\uc740 \uc815\ubcf4\ub97c \uac16\ucd98 \uc18c\ube44\uc790\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\uc774\ub294 \ucc28\ub7c9\uc744 \uad50\uccb4\ud574\uc57c \ud588\uc744 \ub54c \uacb0\uc815\uc801\uc778 \uac00\uce58\ub97c \ubc1c\ud718\ud588\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"TextRun SCXW103455125 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW103455125 BCX0\" data-ccp-parastyle=\"p3\" data-ccp-parastyle-defn=\"{&quot;ObjectId&quot;:&quot;55a68153-7335-547e-9a8c-d95dc03098f4|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Helvetica&quot;,469777842,&quot;Times New Roman&quot;,469777843,&quot;Times New Roman&quot;,469777844,&quot;Helvetica&quot;,201341986,&quot;1&quot;,469769226,&quot;Helvetica,Times New Roman&quot;,268442635,&quot;21&quot;,469775450,&quot;p3&quot;,201340122,&quot;2&quot;,134233614,&quot;true&quot;,469778129,&quot;p3&quot;,335572020,&quot;1&quot;,335551500,&quot;6700057&quot;,335559740,&quot;240&quot;,201341983,&quot;0&quot;,335559739,&quot;0&quot;,469778324,&quot;Normal&quot;]}\">AI\uac00 <\/span><span class=\"NormalTextRun SCXW103455125 BCX0\" data-ccp-parastyle=\"p3\">\uad6c<\/span><span class=\"NormalTextRun SCXW103455125 BCX0\" data-ccp-parastyle=\"p3\">\ub9e4 <\/span><span class=\"NormalTextRun SCXW103455125 BCX0\" data-ccp-parastyle=\"p3\">\uc5ec<\/span><span class=\"NormalTextRun SCXW103455125 BCX0\" data-ccp-parastyle=\"p3\">\uc815\uc758 <\/span><span class=\"NormalTextRun SCXW103455125 BCX0\" data-ccp-parastyle=\"p3\">\uc77c<\/span><span class=\"NormalTextRun SCXW103455125 BCX0\" data-ccp-parastyle=\"p3\">\ubd80<\/span><span class=\"NormalTextRun SCXW103455125 BCX0\" data-ccp-parastyle=\"p3\">\uac00 <\/span><span class=\"NormalTextRun SCXW103455125 BCX0\" data-ccp-parastyle=\"p3\">\ub418\uc5c8\uc744 \ub54c<\/span><\/span><span class=\"EOP Selected SCXW103455125 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">\uc544\ub0b4\uc640 \uc800\ub294 \ucc28\ub7c9\uc744 \uad6c\ub9e4\ud558\ub294 \uc804 \uacfc\uc815\uc5d0\uc11c \uac70\uc758 \ub9e4 \uc21c\uac04 AI\ub97c \ud65c\uc6a9\ud588\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">AI\uc758 \ub3c4\uc6c0\uc744 \ubc1b\uc544 \uc870\uac74\uc5d0 \ub9de\ub294 \uc790\ub3d9\ucc28\ub97c \uc870\uc0ac\ud558\uace0, \uc5ec\ub7ec \ubaa8\ub378\uc744 \ube44\uad50\ud558\uba70, \uac00\uaca9\uacfc \uc548\uc804\uc131\uc744 \ud3c9\uac00\ud588\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\ub9c8\uc74c\uc5d0 \ub4dc\ub294 \uc790\ub3d9\ucc28\ub97c \ubc1c\uacac\ud55c \ud6c4\uc5d0\ub294 AI\uac00 \uac70\ub798 \uc804\ubc18\uc758 \ud504\ub85c\uc138\uc2a4<\/span> <span data-contrast=\"none\">\ub4a4\uc5d0\uc11c \uc870\uc5b8\uc790 \uc5ed\ud560\uc744 \ud574\uc8fc\uc5c8\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 AI\ub97c \ud1b5\ud574 \ub2e4\uc74c \ud56d\ubaa9\ub4e4\uc744 \uaf3c\uaf3c\ud788 \uc0b4\ud3c8\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">\ucd5c\uc801\uc758 \uae08\uc735 \uc81c\uc548<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">\uac00\uc7a5 \uc720\ub9ac\ud55c \ub300\ucd9c \uc870\uac74<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">\uc5f0\uc7a5 \ubcf4\uc99d \ud504\ub85c\uadf8\ub7a8<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">\uc608\uc0c1 \uc720\uc9c0 \uad00\ub9ac\ube44<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"none\">\uad6c\ub9e4\uc5d0 \ub530\ub974\ub294 \uc804\ubc18\uc801\uc778 \uc190\uc775 \uacc4\uc0b0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">\uc2ec\uc9c0\uc5b4 \ub77c\uc774\ube0c \ube44\ub514\uc624 \uae30\ub2a5\uc744 \ud65c\uc6a9\ud574 \ucc28\ub7c9\uc744 \uc138\ubd80\uc801\uc73c\ub85c \uc810\uac80\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \ubc1b\uae30\ub3c4 \ud588\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\ub9c8\uce68\ub0b4 \ucd5c\uc885 \uacc4\uc57d\uc744 \uc704\ud574 \uad00\uacc4\uc790\ub4e4\uacfc \ub9c8\uc8fc \uc549\uc558\uc744 \ub54c, \ud55c \uac00\uc9c0 \ud765\ubbf8\ub85c\uc6b4 \uc0ac\uc2e4\uc744 \uae68\ub2ec\uc558\uc2b5\ub2c8\ub2e4. \ub51c\ub7ec<\/span> <span data-contrast=\"none\">\ub3c4, \uc81c\uc870\uc0ac\ub3c4, \uc740\ud589\ub3c4 \uac01\uc790\uc758 \uc601\uc5ed\uc5d0\uc11c \uac15\ub825\ud55c \uc601\ud5a5\ub825\uc744 \ubc1c\ud718\ud558\ub824\uace0 \ud588\uc9c0\ub9cc<\/span><\/p>\n<p><span data-contrast=\"none\">\uac70\ub798\uc758 \uc8fc\ub3c4\uad8c\uc740 \uadf8\ub4e4 \uc190\uc5d0 \uc788\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uacbd\ud5d8\uc744 \ud1b5\uc81c\ud558\uace0 \uc8fc\ub3c4\ud55c \uac83\uc740 \uace0\uac1d\uc778 \uc6b0\ub9ac\uc600\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\ubaa8\ub4e0 \uc18c\ud1b5\uc5d0 \ud544\uc694\ud55c \ucda9\ubd84\ud55c \uc815\ubcf4\ub97c \uac16\ucd94\uc5c8\uae30\uc5d0 \uc790\uc2e0\uac10\uc744 \uac00\uc9c0\uace0 \uc758\uc0ac\uacb0\uc815\uc744 \ud560 \uc218 \uc788\uc5c8\uc73c\uba70, \uc774\ubc88 \ucc28\ub7c9 \uad6c\ub9e4\ub294 \uc6b0\ub9ac \ubd80\ubd80\uac00 \uacbd\ud5d8\ud55c \uac00\uc7a5 \uc6d0\ud65c\ud558\uace0 \uc2a4\ud2b8\ub808\uc2a4\uac00 \uc801\uc740 \uad6c\ub9e4 \uc0ac\ub840\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\ub2e8 2\uc8fc \ub9cc\uc5d0 AI\ub294 \uc758\ub8cc, \ubcf4\ud5d8, \ubc95\ub960, \uae08\uc735,<\/span> <span data-contrast=\"none\">\uc18c\ub9e4 \uc804\ubc18\uc5d0\uc11c \ub300\ub9ac\uc778 \uc5ed\ud560\uc744 \uc131\uacf5\uc801\uc73c\ub85c \ud574\ub0c8\uc2b5\ub2c8\ub2e4. AI\ub294 \ubcf5\uc7a1\ud55c \uc815\ubcf4\ub97c \uc774\ud574\ud558\uace0, \uc911\uc694\ud55c \ub300\ud654\ub97c \uc900\ube44\ud558\uba70,<\/span> <span data-contrast=\"none\">\ub300\uc548 \uc2dc\ub098\ub9ac\uc624\ub97c \ube44\uad50\ud574 \uc90c\uc73c\ub85c\uc368, \ud655\uc2e0\uc744 \uac00\uc9c0\uace0 \uacb0\uc815\ud558\ub3c4\ub85d \ub3c4\uc654\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\ucee4\ub9ac\uc5b4\uc758 \ub300\ubd80\ubd84\uc744 \uace0\uac1d \uacbd\ud5d8\uc5d0 \uc8fc\ub825\ud574\uc628 \uc800\ub85c\uc11c\ub294<\/span> <span data-contrast=\"none\">\uacbd\ud5d8 \ud328\ub7ec\ub2e4\uc784\uc744 \uadfc\ubcf8\uc801\uc73c\ub85c \uc7ac\uace0\ud558\uc9c0 \uc54a\uc744 \uc218 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\uc6b0\ub9ac\ub294 \uc9c0\uae08\uae4c\uc9c0 AI \uae30\ubc18\uc758 CX \ud601\uc2e0\uc744 \uacf5\uae09\uc790\uc778 \uae30\uc5c5 \uad00\uc810\uc5d0\uc11c \uc774\uc57c\uae30\ud574 \uc654\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\ud558\uc9c0\ub9cc \ud601\uc2e0\uc758 \uc5c9\ub6b1\ud55c \uba74\uc744 \ubcf4\uace0 \uc788\uc5c8\ub358 \uac83\uc778\uc9c0\ub3c4 \ubaa8\ub985\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"TextRun SCXW205885144 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW205885144 BCX0\" data-ccp-parastyle=\"p3\" data-ccp-parastyle-defn=\"{&quot;ObjectId&quot;:&quot;55a68153-7335-547e-9a8c-d95dc03098f4|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Helvetica&quot;,469777842,&quot;Times New Roman&quot;,469777843,&quot;Times New Roman&quot;,469777844,&quot;Helvetica&quot;,201341986,&quot;1&quot;,469769226,&quot;Helvetica,Times New Roman&quot;,268442635,&quot;21&quot;,469775450,&quot;p3&quot;,201340122,&quot;2&quot;,134233614,&quot;true&quot;,469778129,&quot;p3&quot;,335572020,&quot;1&quot;,335551500,&quot;6700057&quot;,335559740,&quot;240&quot;,201341983,&quot;0&quot;,335559739,&quot;0&quot;,469778324,&quot;Normal&quot;]}\">\uc591<\/span><span class=\"NormalTextRun SCXW205885144 BCX0\" data-ccp-parastyle=\"p3\">\ubc29 <\/span><span class=\"NormalTextRun SCXW205885144 BCX0\" data-ccp-parastyle=\"p3\">\ud5a5<\/span><span class=\"NormalTextRun SCXW205885144 BCX0\" data-ccp-parastyle=\"p3\">\uc73c\ub85c <\/span><span class=\"NormalTextRun SCXW205885144 BCX0\" data-ccp-parastyle=\"p3\">\uc791\ub3d9\ud558\ub294<\/span><span class=\"NormalTextRun SCXW205885144 BCX0\" data-ccp-parastyle=\"p3\"> 360\ub3c4 \ubdf0<\/span><\/span><span class=\"EOP Selected SCXW205885144 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<div>\n<div id=\"_com_10\" class=\"msocomtxt\">\n<p><span data-contrast=\"none\">\uadf8\ub3d9\uc548 \uae30\uc5c5\ub4e4\uc740 \ub370\uc774\ud130\ub97c \uc5f0\uacb0\ud558\uc5ec \uace0\uac1d\uc5d0 \ub300\ud55c 360\ub3c4 \ubdf0\ub97c \uad6c\ucd95\ud558\uace0, \uace0\uac1d \ud504\ub85c\ud544\uc744 \ub9cc\ub4e4\uace0, \uc5ec\uc815\uc744 \ubd84\uc11d\ud558\uace0, \uc758\ub3c4\ub97c \ud30c\uc545\ud558\ub294 \ub4f1\uc758 \uc791\uc5c5\uc5d0 \uc218\uc2ed \uc5b5 \ub2ec\ub7ec\ub97c \ud22c\uc790\ud574 \uc654\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\ubaa9\ud45c\ub294 \ub2e8\uc21c\ud558\uace0 \uba85\ud655\ud569\ub2c8\ub2e4. \uace0\uac1d\uc744 \uc798 \uc774\ud574\ud558\uc5ec<\/span> <span data-contrast=\"none\">\ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\ud558\uc9c0\ub9cc AI\ub294 \uadf8 \ubc18\ub300\uc758 \uc0c1\ud669\uc744 \ub9cc\ub4e4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\uace0\uac1d\uc740 \uae30\uc5c5\uacfc \ub300\ud654\ud558\uae30 \uc804\uc5d0 \ud574\ub2f9 \uae30\uc5c5\uc758 \uc81c\ud488, \uacbd\uc7c1\uc0ac, \uac00\uaca9 \ucc45\uc815 \ubc29\uc2dd, \uacc4\uc57d \uc870\ud56d, \uc815\ucc45, \ub2e4\ub978 \uc0ac\ub78c\uc758 \ub9ac\ubdf0,<\/span> <span data-contrast=\"none\">\uc7a0\uc7ac\uc801 \ud611\uc0c1 \uc9c0\uc810\uae4c\uc9c0 \ub354 \uc798 \uc774\ud574\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \ubcf5\uc7a1\ud55c \uc815\ubcf4\ub97c AI\uc5d0 \uc81c\uacf5\ud558\uc5ec<\/span> <span data-contrast=\"none\">\uc124\uba85\uc744 \uc694\uccad\ud569\ub2c8\ub2e4. \uacbd\uc7c1\uc0ac\uc758 \uc81c\uc548\uc744 \ube44\uad50\ud558\uace0, \ud574\uc57c \ud560 \uc9c8\ubb38\uc744 \ud30c\uc545\ud558\uba70,<\/span> <span data-contrast=\"none\">\uc124\uba85\uc774 \ud0c0\ub2f9\ud55c\uc9c0 \uc870\uc0ac\ud558\uace0, \ub2e4\uc74c \uc0c1\ub2f4\uc774 \uc2dc\uc791\ub418\uae30 \uc804\uc5d0<\/span> <span data-contrast=\"none\">\ubbf8\ub9ac \ub300\ube44\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\uc800\ub294 \uc774\ubc88 \uc0ac\uace0 \uc218\uc2b5 \uacfc\uc815\uc5d0\uc11c \uc774\ub97c \uc9c1\uc811 \uacbd\ud5d8\ud588\uc2b5\ub2c8\ub2e4. \uc5b4\ub290 \uc21c\uac04\uc5d0\ub294 \uc790\ub3d9\ucc28 \ubcf4\ud5d8\uacfc \uac1c\uc778 \uac74\uac15\ubcf4\ud5d8\uc758 \uc911\ubcf5 \uc801\uc6a9 \ud55c\uacc4, \uadf8\ub9ac\uace0 \ud5a5\ud6c4 \ud569\uc758\uae08\uc744 \ubc1b\uc558\uc744 \ub54c \ubcf4\ud5d8\uc0ac\ub07c\ub9ac \uc11c\ub85c \uc9c0\uae09\ud55c \ub3c8\uc744 \uc5b4\ub5bb\uac8c \ub3cc\ub824\ubc1b\uace0 \uc815\uc0b0\ud558\ub294\uc9c0, \uadf8 \ubcf5\uc7a1\ud55c \ubc95\uc801 \uad00\uacc4\uae4c\uc9c0 \uc774\ud574\ud574\uc57c<\/span> <span data-contrast=\"none\">\ud588\uc2b5\ub2c8\ub2e4. AI \ub3c4\uc6c0\uc744 \ubc1b\uc9c0 \uc54a\ub294\ub2e4\uba74 \ubcf4\ud5d8 \uacc4\uc57d \uc870\ud56d\uacfc \ubc95\ub960 \uc6a9\uc5b4\uac00 \ub4a4\uc11e\uc778 \uc774\ub7f0 \uc0c1\ud669\uc740 \uac70\uc758 \uc774\ud574\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \ub530\ub77c\uc11c \ubcf4\ud5d8\uc0ac\ub098 \ubcc0\ud638\uc0ac\uc5d0\uac8c \uc758\ubbf8\ub97c \ubb3b\uace0 \uc124\uba85\uc744 \uadf8\ub300\ub85c \ubc1b\uc544\ub4e4\uc774\ub294 \uac83 \uc678\uc5d0\ub294 \uc120\ud0dd\uc758 \uc5ec\uc9c0\uac00 \uac70\uc758 \uc5c6\uc5c8\uc744 \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p>\ud558\uc9c0\ub9cc <span data-contrast=\"none\">AI\ub294 \ubcf5\uc7a1\ud55c \uac1c\ub150\uc744 \uc774\ud574\ud558\uace0, \uad00\ub828 \ubc95\uc801 \uaddc\uce59\uc744 \uc870\uc0ac\ud558\uace0,<\/span> <span data-contrast=\"none\">\uacc4\uc57d\uc11c \ubb38\uad6c\ub97c \uba74\ubc00\ud788 \uac80\ud1a0\ud588\uc2b5\ub2c8\ub2e4. \ubb34\uc5c7\ubcf4\ub2e4 \uc911\uc694\ud55c \uc0ac\uc2e4\uc740 \uc18c\ube44\uc790 \uad00\uc810\uc5d0\uc11c<\/span> <span data-contrast=\"none\">\uc774\ub7ec\ud55c \uc870\ud56d\uc774 \ubb34\uc5c7\uc744 \uc758\ubbf8\ud558\ub294\uc9c0 \ud30c\uc545\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8 \ub355\ubd84\uc5d0 \uc81c\uac8c \uc870\uc5b8\uc744 \uc81c\uacf5\ud560 \ucc45\uc784\uc774 \uc788\ub294 \uc804\ubb38\uac00\ub4e4\uacfc\uc758 \ub300\ud654\uc5d0\uc11c<\/span> <span data-contrast=\"none\">\ub354 \ub098\uc740 \uc9c8\ubb38\uc744 \ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">AI\uac00 \uc81c \ubcc0\ud638\uc0ac\ub098 \ubcf4\ud5d8\uc0ac \uc5ed\ud560\uc744 \ud55c \uac83\uc740 \uc544\ub2c8\uc5c8\uc2b5\ub2c8\ub2e4. \uc804\ubb38 \uc9c0\uc2dd\uc744 \uac16\ucd98 \uc804\ubb38\uac00\ub4e4\uc774 \uc77c\ubc29\uc801\uc73c\ub85c \uc8fc\ub3c4\ud560 \uc218 \uc788\uc744 \ub300\ud654\uc5d0 \uc81c\uac00 \ucc38\uc5ec\ud560 \uc218 \uc788\ub3c4\ub85d \ucda9\ubd84\ud55c \uc774\ud574\ub97c \uc81c\uacf5\ud574 \uc8fc\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\uc774\uc804\uc758 \uc778\ud130\ub137 \uac80\uc0c9 \ud601\uba85\uacfc \ub2ec\ub9ac, \uc18c\ube44\uc790\ub294 \ub354 \uc774\uc0c1 \uc218\uc2ed \uac1c\uc758 \uc815\ubcf4 \uc870\uac01\uc744 \uc9c1\uc811 \ubaa8\uc73c\uace0,<\/span> <span data-contrast=\"none\">\uc774\ub4e4\uc774 \uc5b4\ub5bb\uac8c \uc5f0\uacb0\ub418\ub294\uc9c0 \ud30c\uc545\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. AI\ub294 \uace0\uac1d\uc758 \uc0c1\ud669\uc5d0 \ub9de\ucdb0 \ud574\ub2f9 \uc815\ubcf4\ub97c \uc885\ud569\ud558\uace0,<\/span> <span data-contrast=\"none\">\ub2e4\uc74c\uc5d0 \ubb34\uc5c7\uc744 \ud574\uc57c \ud560\uc9c0 \ub3c4\uc640\uc90d\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\uc774\ub294 \uae30\uc5c5\uacfc \uace0\uac1d \uac04\uc758 \uc815\ubcf4 \uade0\ud615\uc5d0 \ud601\uc2e0\uc801\uc778 \ubcc0\ud654\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\uc774\ub7ec\ud55c \ud328\ub7ec\ub2e4\uc784\uc758 \uc804\ud658\uc744 \uac00\uc7a5 \uccb4\uac10\ud558\uace0 \uc788\ub294 \uc0b0\uc5c5 \ubd84\uc57c\uac00 \uae08\uc735 \uc11c\ube44\uc2a4\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><!-- [if !supportAnnotations]--><\/p>\n<\/div>\n<p><!--[endif]--><\/p>\n<\/div>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uae08\uc735 \uc790\ubb38 \ucc44\ub110\uc758 \ub300\uc774\ub3d9<\/h2>\n<p><a href=\"https:\/\/news.stanford.edu\/stories\/2026\/07\/ai-financial-investing-advice-research\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">MIT \uc2ac\ub860 \uacbd\uc601\ub300\ud559\uc6d0\uacfc \uc2a4\ud0e0\ud37c\ub4dc \ub300\ud559\uad50 \uc5f0\uad6c\uc9c4<\/span><\/a><span data-contrast=\"none\">\uc740 \ucd5c\uadfc, \uc18c\ube44\uc790\ub4e4\uc774 \uae08\uc735 \uc790\ubb38\uc744 \uc704\ud574 \ub300\uaddc\ubaa8 \uc5b8\uc5b4<\/span> <span data-contrast=\"none\">\ubaa8\ub378(LLM)\uc744 \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud558\uace0 \uc788\ub294\uc9c0 \uc870\uc0ac\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\uc774 \uc5f0\uad6c\uc5d0 \ub530\ub974\uba74, \ubbf8\uad6d\uacfc \uc601\uad6d\uc758 \uc131\uc778 \uc808\ubc18 \uc774\uc0c1\uc774 \uac1c\uc778 \uc7ac\uc815 \uc790\ubb38\uc744 \uc704\ud574 LLM\uc744 \uc774\uc6a9\ud55c \uacbd\ud5d8\uc774 \uc788\uc73c\uba70, \uc774\ub294 \uc778\uac04 \uc7ac\ubb34 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc790\ubb38\uc744 \uad6c\ud558\ub294<\/span> <span data-contrast=\"none\">\ube44\uc728\uc744 \uc0c1\ud68c\ud558\ub294 \uc218\uc900<\/span> <span data-contrast=\"none\">\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">AI\uac00 \uae08\uc735 \uc11c\ube44\uc2a4 \uc0b0\uc5c5\uc5d0 \ud30c\uad34\uc801 \ud601\uc2e0\uc744 \uc77c\uc73c\ud0a4\ub294 \ube44\uacb0\uc740 \uc778\uac04 \uc804\ubb38\uac00\ub9cc\ud07c \uc644\ubcbd\ud55c \uc790\ubb38 \uc5ed\ub7c9\uc744 \uac16\ucdc4\uae30 \ub54c\ubb38\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uadf8\uc800 \uae08\uc735 \uc815\ubcf4\uc5d0<\/span> <span data-contrast=\"none\">\ub204\uad6c\ub098 \uc27d\uac8c \uc811\uadfc\ud560 \uc218 \uc788\ub3c4\ub85d \ubb38\ud131\uc744 \ub300\ud3ed \ub0ae\ucdb0\uc8fc\uc5c8\uc744 \ubfd0\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><a href=\"https:\/\/www.npr.org\/2026\/08\/12\/nx-s1-5924813\/ai-chatbots-financial-advice\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">\ucd5c\uadfc NPR\uc774 \ubcf4\ub3c4\ud55c J.D. Power\uc758 \uc5f0\uad6c<\/span><\/a><span data-contrast=\"none\">\uc5d0 \ub530\ub974\uba74, \uc124\ubb38\uc870\uc0ac\uc5d0 \ucc38\uc5ec\ud55c \uc18c\ube44\uc790\uc758 40%\uac00 \uc7ac\uc815 \uad00\ub9ac\ub97c \uc704\ud574<\/span> <span data-contrast=\"none\">\uc9c0\ub09c 3\uac1c\uc6d4 \ub3d9\uc548 AI\ub97c \ud65c\uc6a9\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c AI \uc0ac\uc6a9\uc790 \uc911 3\ubd84\uc758 1 \uc774\uc0c1\uc740<\/span> <span data-contrast=\"none\">AI \uc548\ub0b4\uac00 \ub354 \ud604\uba85\ud55c \uae08\uc735 \uacb0\uc815\uc5d0 \ub3c4\uc6c0\uc774 \ub418\uc5c8\ub2e4\uace0 \uc751\ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uac70\ub798 \uc740\ud589\uc758 \uc790\ubb38\uc774 \ub3c4\uc6c0\uc774 \ub418\uc5c8\ub2e4\uace0 \uc751\ub2f5\ud55c \ube44\uc728\uacfc<\/span> <span data-contrast=\"none\">\ube44\uc2b7\ud55c \uc218\uce58\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><a href=\"https:\/\/news.gallup.com\/poll\/712952\/americans-canadians-turn-financial-guidance.aspx\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">\ubc18\uba74, \ucd5c\uadfc \uac24\ub7fd \uc124\ubb38\uc870\uc0ac<\/span><\/a><span data-contrast=\"none\">\uc5d0\uc11c\ub294 \uae08\uc735 \uac00\uc774\ub4dc\ub97c \uc704\ud55c AI \uc0ac\uc6a9\ub960\uc774 \ub0ae\uace0, \uc778\uac04 \uae08\uc735 \uc790\ubb38\uac00\uc5d0 \ub300\ud55c \uc2e0\ub8b0\ub3c4\uac00 \ud6e8\uc52c \ub192\uac8c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\uc0ac\uc2e4 \uc774\ub7ec\ud55c \uc218\uce58\ub4e4\uc740 \uc11c\ub85c \ubaa8\uc21c\ub41c\ub2e4\uace0 \ud560 \uc218\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. \uc18c\ube44\uc790\uac00 \uc5ec\uc804\ud788 \uc778\uac04 \uc804\ubb38\uac00\uc758 \ucc45\uc784\uac10\uc744 \uc911\uc694\ud558\uac8c \uc5ec\uae30\uba74\uc11c\ub3c4, AI\ub97c \uc801\uadf9\uc801\uc73c\ub85c \uc2e4\ud5d8\ud558\ub294 \uacfc\ub3c4\uae30\uc801 \uc0c1\ud669\uc784\uc744 \uc99d\uba85\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\uc774\uac83\uc774 \ubc14\ub85c \uc740\ud589\uacfc \uae08\uc735 \uc790\ubb38\uc0ac\ub4e4\uc774 \uc9c1\uba74\ud55c \uc9c4\uc815\ud55c \uc704\ud5d8\uc785\ub2c8\ub2e4. \uace0\uac1d\uc5d0\uac8c \uae08\uc735 \uae30\uad00\uc740 \uc804\ubb38 \uc9c0\uc2dd\uc744 \uc5bb\uc744 \uc218 \uc788\ub294 \uc720\uc77c\ud55c \ucd9c\ucc98\uac00 \uc544\ub2d9\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\uc774\ub7ec\ud55c \uc18c\ube44\uc790\uc758 \ud589\ub3d9 \uc591\uc2dd\uc740 \uae08\uc735 \uc11c\ube44\uc2a4\ub97c \ub118\uc5b4 \ub2e4\uc591\ud55c \ubd84\uc57c\ub85c \ub110\ub9ac \ud655\uc0b0\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"TextRun SCXW8895052 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW8895052 BCX0\" data-ccp-parastyle=\"p3\" data-ccp-parastyle-defn=\"{&quot;ObjectId&quot;:&quot;55a68153-7335-547e-9a8c-d95dc03098f4|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Helvetica&quot;,469777842,&quot;Times New Roman&quot;,469777843,&quot;Times New Roman&quot;,469777844,&quot;Helvetica&quot;,201341986,&quot;1&quot;,469769226,&quot;Helvetica,Times New Roman&quot;,268442635,&quot;21&quot;,469775450,&quot;p3&quot;,201340122,&quot;2&quot;,134233614,&quot;true&quot;,469778129,&quot;p3&quot;,335572020,&quot;1&quot;,335551500,&quot;6700057&quot;,335559740,&quot;240&quot;,201341983,&quot;0&quot;,335559739,&quot;0&quot;,469778324,&quot;Normal&quot;]}\">\uc758\uc0ac\ub97c \ub9cc\ub098\uae30 \uc804, <\/span><span class=\"NormalTextRun SCXW8895052 BCX0\" data-ccp-parastyle=\"p3\">AI\ub97c <\/span><span class=\"NormalTextRun SCXW8895052 BCX0\" data-ccp-parastyle=\"p3\">\uba3c\uc800 \ucc3e\ub294 \ud658\uc790<\/span><\/span><span class=\"EOP Selected SCXW8895052 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<p><a href=\"https:\/\/www.kff.org\/public-opinion\/kff-tracking-poll-on-health-information-and-trust-use-of-ai-for-health-information-and-advice\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">\uae00\ub85c\ubc8c \ubcf4\uac74 \uc815\ucc45 \uae30\uad6c KFF\uc758 2026\ub144 3\uc6d4 \ubcf4\uace0\uc11c<\/span><\/a><span data-contrast=\"none\">\uc5d0 \ub530\ub974\uba74, \uc131\uc778\uc758 32%\uac00 \uc9c0\ub09c 1\ub144 \ub3d9\uc548 \uc2e0\uccb4\uc801 \ub610\ub294 \uc815\uc2e0\uc801 \uac74\uac15 \uc815\ubcf4\uc640<\/span> <span data-contrast=\"none\">\uc870\uc5b8\uc744 \uc5bb\uae30 \uc704\ud574 AI\ub97c \uc0ac\uc6a9\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub4e4 \uc911 41%\ub294 \uc124\uba85\uc774\ub098 \uc870\uc5b8\uc744 \uad6c\ud558\uae30 \uc704\ud574 \uac80\uc0ac \uacb0\uacfc\ub098 \uc9c4\ub8cc \uae30\ub85d\uacfc \uac19\uc740<\/span> <span data-contrast=\"none\">\uac1c\uc778 \uc758\ub8cc \uc815\ubcf4\ub97c AI \ud234\uc5d0 \uc785\ub825\ud55c \uc801\uc774 \uc788\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\ud658\uc790\ub4e4\uc740 \ub2e8\uc21c\ud788 \uc99d\uc0c1\uc744 \uac80\uc0c9\ud558\ub294 \ub370 \uadf8\uce58\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. AI\ub97c \ud1b5\ud574<\/span> <span data-contrast=\"none\">\uc6a9\uc5b4 \uc124\uba85\uacfc \uc815\ubcf4 \ud574\uc11d, \uc9c8\ubb38 \uc815\ub9ac\ub97c \ub05d\ub0b4\uace0, \uc758\uc0ac\uc640 \uc0c1\uc758\ud560 \ud575\uc2ec \ub0b4\uc6a9\uc744 \uc644\ubcbd\ud788 \ud30c\uc545\ud55c \ud6c4<\/span> <span data-contrast=\"none\">\uc9c4\ub8cc\uc2e4\uc5d0 \ub4e4\uc5b4\uac11\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\uc774\ub294 \uc81c\uac00 \uc0ac\uace0\ub97c \uc218\uc2b5\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \uacbd\ud5d8\ud55c \uc77c\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uac80\uc0ac \uacb0\uacfc\uac00 \ub098\uc654\uc744 \ub54c, \ub0af\uc120 \uc6a9\uc5b4\uac00 \ubb34\uc2a8 \ub73b\uc778\uc9c0 \ubab0\ub77c<\/span> <span data-contrast=\"none\">\uc804\uc804\uae0d\uae0d\ud558\uac70\ub098 \ub9c8\uad6c\uc7a1\uc774\uc2dd \uac80\uc0c9 \uacb0\uacfc\uc5d0\uc11c \uc815\ubcf4\ub97c \uc9dc \ub9de\ucd94\ub824 \uc560\uc4f0\uba70<\/span> <span data-contrast=\"none\">\uc9c4\ub8cc \uc608\uc57d\uc77c\uae4c\uc9c0 \ubd88\uc548\uac10 \uc18d\uc5d0\uc11c \uba70\uce60\uc744 \ubcf4\ub0bc \ud544\uc694\uac00 \uc5c6\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">AI\ub97c \ud65c\uc6a9\ud574 \ubcf5\uc7a1\ud55c \uacb0\uacfc\ub97c \uc26c\uc6b4 \uc5b8\uc5b4\ub85c \uc124\uba85\ubc1b\uace0 \ub2f4\ub2f9 \uc758\uc0ac\uc5d0\uac8c \ubb3c\uc5b4\ubcfc \ub354 \ub098\uc740 \uc9c8\ubb38 \ubaa9\ub85d\uc744 \uc791\uc131\ud588\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\ubb3c\ub860, \uc5ec\uae30\uc5d0\ub294 \ubd84\uba85\ud55c \uc704\ud5d8\uc774 \uc874\uc7ac\ud569\ub2c8\ub2e4. AI\ub294 \uc5bc\ub9c8\ub4e0\uc9c0 \ud2c0\ub9b4 \uc218 \uc788\uc73c\uba70, \uc758\ud559\uc801 \ud310\ub2e8\uc5d0\ub294 \ub9e5\ub77d\uc774 \uacb0\uc815\uc801\uc73c\ub85c \uc911\uc694\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \ud658\uc790\uc758 \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\ub294 \ud544\uc218\uc801\uc785\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\uc5ec\uc804\ud788 \uc804\ubb38\uac00\uc758 \uc9c0\uc2dd\uacfc \uacbd\ud5d8, \uc804\ubb38\uc131\uc740 \uc911\uc694\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc18c\ube44\uc790\uc758 \ud589\ub3d9 \ubcc0\ud654\ub294 \uc774\ubbf8 \uc2dc\uc791\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\uc9c4\ub8cc\uc2e4\uc5d0 \ub4e4\uc5b4\uc11c\ub294 \ud658\uc790\ub294 \uc758\ub8cc \uc2dc\uc2a4\ud15c\uc5d0\uc11c \uaca8\uc6b0 15\ubd84\uc5d0 \ubd88\uacfc\ud55c \uc9c4\ub8cc \uc2dc\uac04\uc744 \ubcf4\ub0b4\uae30 \uc804\uc5d0<\/span> <span data-contrast=\"none\">\uc774\ubbf8 AI \uc2dc\uc2a4\ud15c\uacfc 1\uc2dc\uac04 \ub3d9\uc548 \uc0c1\ud638\uc791\uc6a9\uc744 \ub9c8\ucce4\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span> [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"TextRun SCXW34601797 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW34601797 BCX0\" data-ccp-parastyle=\"p3\" data-ccp-parastyle-defn=\"{&quot;ObjectId&quot;:&quot;55a68153-7335-547e-9a8c-d95dc03098f4|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Helvetica&quot;,469777842,&quot;Times New Roman&quot;,469777843,&quot;Times New Roman&quot;,469777844,&quot;Helvetica&quot;,201341986,&quot;1&quot;,469769226,&quot;Helvetica,Times New Roman&quot;,268442635,&quot;21&quot;,469775450,&quot;p3&quot;,201340122,&quot;2&quot;,134233614,&quot;true&quot;,469778129,&quot;p3&quot;,335572020,&quot;1&quot;,335551500,&quot;6700057&quot;,335559740,&quot;240&quot;,201341983,&quot;0&quot;,335559739,&quot;0&quot;,469778324,&quot;Normal&quot;]}\">AI\uac00 <\/span><span class=\"NormalTextRun SCXW34601797 BCX0\" data-ccp-parastyle=\"p3\">\ubc95\ub960 \uc804\ubb38\uc131\uc758 \uae30\uc900\uc744 <\/span><span class=\"NormalTextRun SCXW34601797 BCX0\" data-ccp-parastyle=\"p3\">\ub192\uc774\ub294 \ubc29\ubc95<\/span> <\/span><span class=\"EOP Selected SCXW34601797 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\"> \ubc95\ub960 \uc11c\ube44\uc2a4\ub294 \ud6e8\uc52c \ub354 \ubcf5\uc7a1\ud558\uace0 \uae4c\ub2e4\ub85c\uc6b4 \uad6d\uba74\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\uc81c \uacbd\ud5d8\ub3c4 \uc774\ub97c \uc99d\uba85\ud569\ub2c8\ub2e4. AI\ub294 \uc0ac\uace0 \ud6c4 \ubcc0\ud638\uc0ac\ub97c \uc120\ud0dd\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \ub2e8\uc21c\ud788 \uad11\uace0, \uc6f9\uc0ac\uc774\ud2b8,<\/span> <span data-contrast=\"none\">\ud3c9\ud310 \ube44\uad50 \ub4f1\uc744 \uc870\uc0ac\ud558\ub294 \ub370 \uadf8\uce58\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \uc2e4\uc9c8\uc801\uc778 \uc0c1\ub2f4\uc744 \uc2dc\uc791\ud560 \uc218 \uc788\ub3c4\ub85d<\/span> <span data-contrast=\"none\">\ubcc0\ud638\uc0ac\uc640 \ub17c\uc758\ud574\uc57c \ud558\ub294 \ub9ce\uc740 \ubb38\uc81c\ub97c \uc774\ud574\ud558\ub3c4\ub85d \ub3c4\uc654\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\uc5ec\uae30\uc5d0\ub294 \ubd84\uba85\ud55c \ud55c\uacc4\uc640 \uc704\ud5d8\uc774 \uc788\uc2b5\ub2c8\ub2e4. \ubc95\ub960 \uc790\ubb38\uc5d0\ub294 \uad00\ud560\uad8c\uc5d0 \ub300\ud55c \uc9c0\uc2dd, \uc804\ubb38\uc801\uc778<\/span> <span data-contrast=\"none\">\ud310\ub2e8, \ubc94\uc6a9 LLM\uc774 \ubcf4\uc7a5\ud560 \uc218 \uc5c6\ub294 \uae30\ubc00 \uc720\uc9c0\uac00 \ud544\uc694\ud569\ub2c8\ub2e4. <\/span><a href=\"https:\/\/www.reuters.com\/legal\/government\/ai-ruling-prompts-warnings-us-lawyers-your-chats-could-be-used-against-you-2026-04-15\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">\ucd5c\uadfc \ud310\ub840\ub4e4<\/span><\/a><span data-contrast=\"none\"> \uc5ed\uc2dc AI \uc2dc\uc2a4\ud15c\uacfc\uc758 \ub300\ud654\uac00<\/span> <span data-contrast=\"none\">\ubcc0\ud638\uc0ac-\uc758\ub8b0\uc778 \ube44\ubc00\uc720\uc9c0\ud2b9\uad8c\uacfc \uc720\uc0ac\ud55c \ubcf4\ud638\ub97c \ubc1b\uc744 \uc218 \uc788\ub294\uc9c0\uc5d0 \ub300\ud574 \uc2ec\uac01\ud55c \uc758\ubb38\uc744<\/span> <span data-contrast=\"none\">\uc81c\uae30\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\ud558\uc9c0\ub9cc &#8216;AI\uac00 \uacfc\uc5f0 \uc804\ubb38\uac00\ub97c \ub300\uccb4\ud560 \uc218 \uc788\ub294\uac00?&#8217;\uc5d0\ub9cc \ucd08\uc810\uc744 \ub9de\ucd94\uba74 \ub354 \uac70\ub300\ud55c \uace0\uac1d \uacbd\ud5d8\uc758 \ubcc0\ud654\ub97c \ub193\uce58\uac8c \ub429\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"TextRun SCXW174385602 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW174385602 BCX0\" data-ccp-parastyle=\"p3\" data-ccp-parastyle-defn=\"{&quot;ObjectId&quot;:&quot;55a68153-7335-547e-9a8c-d95dc03098f4|1&quot;,&quot;ClassId&quot;:1073872969,&quot;Properties&quot;:[201342446,&quot;1&quot;,201342447,&quot;5&quot;,201342448,&quot;1&quot;,201342449,&quot;1&quot;,469777841,&quot;Helvetica&quot;,469777842,&quot;Times New Roman&quot;,469777843,&quot;Times New Roman&quot;,469777844,&quot;Helvetica&quot;,201341986,&quot;1&quot;,469769226,&quot;Helvetica,Times New Roman&quot;,268442635,&quot;21&quot;,469775450,&quot;p3&quot;,201340122,&quot;2&quot;,134233614,&quot;true&quot;,469778129,&quot;p3&quot;,335572020,&quot;1&quot;,335551500,&quot;6700057&quot;,335559740,&quot;240&quot;,201341983,&quot;0&quot;,335559739,&quot;0&quot;,469778324,&quot;Normal&quot;]}\">\uc5d4<\/span><span class=\"NormalTextRun SCXW174385602 BCX0\" data-ccp-parastyle=\"p3\">\ud130<\/span><span class=\"NormalTextRun SCXW174385602 BCX0\" data-ccp-parastyle=\"p3\">\ud504<\/span><span class=\"NormalTextRun SCXW174385602 BCX0\" data-ccp-parastyle=\"p3\">\ub77c<\/span><span class=\"NormalTextRun SCXW174385602 BCX0\" data-ccp-parastyle=\"p3\">\uc774<\/span><span class=\"NormalTextRun SCXW174385602 BCX0\" data-ccp-parastyle=\"p3\">\uc988<\/span><span class=\"NormalTextRun SCXW174385602 BCX0\" data-ccp-parastyle=\"p3\"> A<\/span><span class=\"NormalTextRun SCXW174385602 BCX0\" data-ccp-parastyle=\"p3\">I <\/span><span class=\"NormalTextRun SCXW174385602 BCX0\" data-ccp-parastyle=\"p3\">\ub97c<\/span><span class=\"NormalTextRun SCXW174385602 BCX0\" data-ccp-parastyle=\"p3\"> \ub118<\/span><span class=\"NormalTextRun SCXW174385602 BCX0\" data-ccp-parastyle=\"p3\">\uc5b4\uc11c\uc57c \ud558\ub294<\/span><span class=\"NormalTextRun SCXW174385602 BCX0\" data-ccp-parastyle=\"p3\"> \ucc28\uc138\ub300<\/span><span class=\"NormalTextRun SCXW174385602 BCX0\" data-ccp-parastyle=\"p3\"> CX<\/span><\/span><span class=\"EOP Selected SCXW174385602 BCX0\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h2>\n<p><span data-contrast=\"none\">\uc9c0\uae08\uc740 \uae30\uc5c5\uc774 AI\ub97c \uc5b4\ub5bb\uac8c \ud65c\uc6a9\ud560 \uc218 \uc788\uc744\uc9c0\uc5d0 \ub300\ud55c \uad00\uc2ec\uc774 \ub9e4\uc6b0 \ub192\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 A\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uace0, \uc9c1\uc6d0\uc758 \uc0dd\uc0b0\uc131\uc744 \ub192\uc774\uba70, \uc778\ud130\ub799\uc158\uc744 \uac1c\uc778\ud654\ud558\uace0, AI \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uc758 \ubb38\uc81c\ub97c<\/span> <span data-contrast=\"none\">\ud574\uacb0\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba70, \uc11c\ube44\uc2a4 \uc81c\uacf5 \ube44\uc6a9\uc744<\/span> <span data-contrast=\"none\">\uc808\uac10\ud560 \uc218 \uc788\ub294 \ubc29\ubc95\uc744 \uace0\ubbfc\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ubaa8\ub450 \uc911\uc694\ud55c \uc9c8\ubb38\uc774\uba70, \uc774\ub7ec\ud55c \ub178\ub825\uc740<\/span> <span data-contrast=\"none\">\uace0\uac1d \uacbd\ud5d8\uc744 \uacc4\uc18d\ud574\uc11c \ubcc0\ud654\uc2dc\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\ud558\uc9c0\ub9cc \uadf8 \ubabb\uc9c0\uc54a\uac8c \uc911\uc694\ud560 \uc218 \uc788\ub294 \ub610 \ub2e4\ub978 \uc9c8\ubb38\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc790\uc2e0\uc758 AI\ub97c \uac00\uc9c0\uace0<\/span> <span data-contrast=\"none\">\uacbd\ud5d8\uc5d0 \uc784\ud560 \ub54c, \uacfc\uc5f0 \uc5b4\ub5a4 \uc77c\uc774 \ubc8c\uc5b4\uc9c8 \uac83\uc778\uac00?<\/span><\/p>\n<p><span data-contrast=\"none\">\uace0\uac1d\uc740 \ub354 \ub9ce\uc774 \uc900\ube44\ub418\uc5b4 \uc788\uace0, \ub354 \ub9ce\uc774 \ube44\uad50\ud558\uba70, \ub354 \ub0a0\uce74\ub86d\uac8c \uc9c0\uc801\ud558\uace0, \ubcf5\uc7a1\uc131\uc744 \uc774\ud574\ud560 \uc218 \uc788\ub294 \uc5ed\ub7c9\uc744 \ub354 \uc798 \uac16\ucd94\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubb34\uc5c7\ubcf4\ub2e4\ub3c4 \uc790\uc2e0\uc758 \uc5ec\uc815\uc744 \uc870\uc728\ud558\ub294 \ub370 \uc788\uc5b4<\/span> <span data-contrast=\"none\">\uae30\uc5c5\uc5d0 \ub300\ud55c \uc758\uc874\ub3c4\ub97c \uc904\uc774\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\ubcc0\ud654\ub97c \uae30\uaebc\uc774 \ubc1b\uc544\ub4e4\uc774\ub294 \uae30\uc5c5\uc5d0\uac8c \uc774\ub294 \ud2b9\ubcc4\ud55c \uae30\ud68c\uac00 \ub429\ub2c8\ub2e4. \uc774\uc81c\ub294<\/span> <span data-contrast=\"none\">\uace0\uac1d \uc5ec\uc815\uc744 \uc8fc\ub3c4\ud55c\ub2e4\ub294 \ucc29\uac01\uc744 \uba48\ucd94\ub294 \uae30\uc5c5\uc774 \uc2dc\uc7a5\uc744 \uc774\ub04c \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\uc9c0\ub09c 2\uc8fc\uac04\uc758 \uacbd\ud5d8\uc740 \uc774\ub97c \ub9e4\uc6b0 \uc2e4\uac10\ud558\uac8c \ud574\uc8fc\uc5c8\uc2b5\ub2c8\ub2e4. \uc758\ub8cc, \ubcf4\ud5d8, \ubc95\ub960, \uae08\uc735, \uc18c\ub9e4 \uc804\ubc18\uc758 \uae30\uc5c5\uc740 \uc6b0\ub9ac \uc77c\uc0c1\uc5d0\uc11c \uc5ec\uc804\ud788 \uc601\ud5a5\ub825\uc744 \ubc1c\ud718\ud560 \uac83\uc785\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\ud558\uc9c0\ub9cc \uc18c\ube44\uc790\ub294 \uadf8 \ubcf5\uc7a1\ud55c \ud504\ub85c\uc138\uc2a4\ub97c \uc774\ud574\ud558\uae30 \uc704\ud574 \uc5b4\ub290 \ud55c \uae30\uad00\uc5d0 \uc804\uc801\uc73c\ub85c \uc758\uc874\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">AI\ub294 \uc774 \ubaa8\ub4e0 \uc601\uc5ed\uc744 \uc790\uc720\ub86d\uac8c \ub118\ub098\ub4e4\uba70 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \uc81c\uacf5\ud588\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\uae30\uc5c5\uc740 20\ub144 \ub3d9\uc548 \uace0\uac1d\uc5d0 \ub300\ud55c 360\ub3c4 \ubdf0\ub97c \uad6c\ucd95\ud558\uae30 \uc704\ud574 \ub178\ub825\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uc774\uc81c AI\ub294<\/span> <span data-contrast=\"none\">\uace0\uac1d\uc5d0\uac8c &#8216;\uae30\uc5c5\uc5d0 \ub300\ud55c 360\ub3c4 \ubdf0&#8217;\ub97c \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"none\">\uace0\uac1d \uacbd\ud5d8\uc758 \ub2e4\uc74c \ub2e8\uacc4\ub294 \u2018\uc0c1\ud638 \uac00\uc2dc\uc131\u2019\uc5d0 \uc758\ud574 \uc815\uc758\ub420 \uac83\uc785\ub2c8\ub2e4. \uc989, \uae30\uc5c5\uacfc \uace0\uac1d\uc774 \ub9c8\uce68\ub0b4 \uc11c\ub85c\ub97c \uba85\ud655\ud558\uac8c \ubcfc \uc218 \uc788\uac8c \ub418\ub294 \uadf8 \uc9c0\uc810\uc5d0\uc11c CX\ub294 \ub610 \ud55c \ubc88 \uc0c8\ub85c\uc6b4 \uc804\ud658\uc810\uc744 \ub9de\uc774\ud560 \uac83\uc785\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\ub300\ub2e4\uc218 \uae30\uc5c5\uc740 \uc774\ub7ec\ud55c \ubcc0\ud654\uc5d0 \uc544\uc9c1 \uc900\ube44\ub418\uc5b4 \uc788\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">\uc774 \uaca9\ucc28\ub97c \uc881\ud788\ub294 \uac83\uc774 CX \ub9ac\ub354\uac00 \ud574\uacb0\ud574\uc57c \ud560 \uc9c4\uc815\ud55c \uacfc\uc81c\uc785\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc774\ubbf8 \uac16\ucd94\uace0 \uc788\ub294 \uc9c0\ub2a5 \uc218\uc900\uc5d0 \ub4a4\ucc98\uc9c0\uc9c0 \uc54a\ub3c4\ub85d \uc77c\uc120 \ud300\uacfc AI \uc0c1\ub2f4\uc0ac\uac00 \uc9c0\ub2a5\uc744 \uac16\ucd94\ub3c4\ub85d \uc9c0\uc6d0\ud574\uc57c \ud569\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Genesys\uac00 \uc774\ub7ec\ud55c \uc9c0\ub2a5\uc744 \uad6c\ucd95\ud558\ub3c4\ub85d \uc5b4\ub5bb\uac8c \ub3d5\uace0 \uc788\ub294\uc9c0 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/span><\/a><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]2\uc8fc \uc804\ub9cc \ud574\ub3c4 \uc800\ub294 \uace0\uac1d \uacbd\ud5d8(CX)\uc5d0\uc11c \uc778\uacf5 \uc9c0\ub2a5(AI)\uc774 \uc5b4\ub5a4 \uc5ed\ud560\uc744 \ud558\ub294\uc9c0 \ub204\uad6c\ubcf4\ub2e4 \uc798 \uc54c\uace0 \uc788\ub2e4\uace0 \uc790\ubd80\ud588\uc2b5\ub2c8\ub2e4. \u00a0 \ud558\uc9c0\ub9cc \uc544\ub0b4\uc640 \ud568\uaed8 \uc2ec\uac01\ud55c \uc790\ub3d9\ucc28 \uc0ac\uace0\ub97c \ub2f9\ud558\uba74\uc11c \uc774\ub7ec\ud55c \uc0dd\uac01\uc740 \uc644\uc804\ud788 \uae68\uc84c\uc2b5\ub2c8\ub2e4.\u00a0 \uc6b0\ub9ac\ub294 \uc21c\uc2dd\uac04\uc5d0 \uc758\ub8cc\uae30\uad00, \ubcf4\ud5d8\uc0ac , \ubcc0\ud638\uc0ac, \ubc95\ub960 \ub300\ub9ac\uc778, \uc190\ud574\uc561 \uc0b0\uc815\uacfc \uac19\uc740 \ubcf5\uc7a1\ud55c \uc7ac\uc815\uc801 \uc758\uc0ac\uacb0\uc815, \ubcf4\uc0c1 \uccad\uad6c \uc808\ucc28, \uc9c4\ub2e8 \uc815\ubcf4 \ud574\uc11d, \uadf8\ub9ac\uace0 \ucd5c\uc885\uc801\uc778 \ucc28\ub7c9 \uad50\uccb4\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 [&hellip;]<\/p>\n","protected":false},"author":661,"featured_media":642240,"template":"","tax_priority":[54],"tax_blogtype":[17757],"tax_blogcategory":[18486,18467,18264],"tax_contenttheme":[14872],"tax_bundle":[],"tax_contenttheme2":[16116],"tax_capability_sitewide":[16203,18304,16263],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[16914,16895],"tax_sector":[16963,18532,17009,17069,16927,17035],"tax_segment":[17133,17085,17120],"class_list":["post-649203","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-executives-ko-kr","tax_blogcategory-ai---","tax_blogcategory-experience-orchestration-ko-kr","tax_blogcategory-18264","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme2-grow-your-business-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-journey-management-ko-kr","tax_capability_sitewide-digital-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-business-ko-kr","tax_sector-healthcare-ko-kr","tax_sector-industrial-ko-kr","tax_sector-public-ko-kr","tax_sector-technology-ko-kr","tax_sector-financial-ko-kr","tax_sector-retail-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/649203","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/661"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/649203\/revisions"}],"predecessor-version":[{"id":649209,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/649203\/revisions\/649209"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/642240"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=649203"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=649203"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=649203"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=649203"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=649203"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=649203"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=649203"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=649203"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=649203"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=649203"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=649203"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=649203"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=649203"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}