{"id":647260,"date":"2026-09-02T08:50:24","date_gmt":"2026-09-02T15:50:24","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/reliable-intelligence-fast-tracking-agentic-cx-to-roi"},"modified":"2026-10-13T02:07:04","modified_gmt":"2026-10-13T09:07:04","slug":"reliable-intelligence-fast-tracking-agentic-cx-to-roi","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/reliable-intelligence-fast-tracking-agentic-cx-to-roi","title":{"rendered":"\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 AI\ub85c<br>\uc5d0\uc774\uc804\ud2f1 CX\uc758 <br>ROI \uc2e4\ud604 \uac00\uc18d\ud654"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span data-contrast=\"auto\">\uc778\uacf5\uc9c0\ub2a5(AI)\uc740 \uace0\uac1d \uacbd\ud5d8(CX)\uc758 \ud328\ub7ec\ub2e4\uc784\uc744 \uc644\uc804\ud788 \ubc14\uafb8\uc5b4 \ub193\uc558\uc2b5\ub2c8\ub2e4. \uc774\uc81c\ub294 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \ub2e8\uc21c\ud788 \uc804\ud654\ub97c \ub77c\uc6b0\ud305\ud558\uac70\ub098 \uc9c8\ubb38\uc5d0 \ub2f5\ubcc0\ud558\ub294 \uac83\ub9cc\uc73c\ub85c\ub294 \ucda9\ubd84\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \uc790\uc2e0\uc758 \ubaa9\ud45c\ub97c \uc774\ud574\ud558\uace0, \uc62c\ubc14\ub978 \uc870\uce58\ub97c \ucde8\ud558\uba70, \uc758\ubbf8 \uc788\ub294 \uacb0\uacfc\ub97c \ub0b4\uc8fc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc774\uac83\uc774 <\/span><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Genesys Cloud\u2122 \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/span><\/a><span data-contrast=\"auto\">\uac00 \uc57d\uc18d\ud558\ub294 \uac00\uce58\uc785\ub2c8\ub2e4. \uc774 AI\ub294 \ubaa9\ud45c\ub97c \uc774\ud574\ud558\uace0, \ub2e4\uc74c \ub2e8\uacc4\ub97c 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\uc810\uc810 \ub354 \uc911\uc694\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Genesys\ub294 \uc774\ub97c \uc704\ud574 \uc5f0\uad6c \uac1c\ubc1c\uc5d0 \uc544\ub08c\uc5c6\uc774 \ud22c\uc790\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2f1 \uacbd\ud5d8\uc758 \uc124\uacc4, \ud14c\uc2a4\ud2b8, \ubc30\ud3ec \uacfc\uc815\uc744 \ub354\uc6b1 \uac04\uc18c\ud654\ud558\ub294 \uac83\uc740 \ubb3c\ub860, \uadf8 \uc774\uba74\uc758 \uc778\ud154\ub9ac\uc804\uc2a4\uc640 \uc2e0\ub8b0\uc131\uc744 \uac15\ud654\ud558\uba70, \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc774 \ud55c\uce35 \ub354 \uc790\uc5f0\uc2a4\ub7fd\uac8c \uc774\uc5b4\uc9c0\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ucd5c\uadfc\uc5d0 \uc774\ub8e8\uc5b4\uc9c4 \uc138 \uac00\uc9c0 Genesys \uae30\uc220 \ud601\uc2e0\uc774 \uc774\ub97c \ud604\uc2e4\ud654\ud569\ub2c8\ub2e4. \uc0ac\uc591 \uae30\ubc18 \uac1c\ubc1c, APT-2 \ubaa8\ub378 \uc5c5\uadf8\ub808\uc774\ub4dc, \ud5a5\uc0c1\ub41c \uc74c\uc131 \uacbd\ud5d8\uc774 \ubc14\ub85c \uadf8\uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud601\uc2e0\uc740 \uc11c\ub85c \uacb0\ud569\ud558\uc5ec \ucd08\uae30 \ube44\uc988\ub2c8\uc2a4 \uc544\uc774\ub514\uc5b4\ubd80\ud130 \uc2e4\uc81c \uace0\uac1d \ub300\ud654\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uc5d0\uc774\uc804\ud2f1 AI\uc758 \uc804\uccb4 \ub77c\uc774\ud504\uc0ac\uc774\ud074\uc744 \uac15\ud654\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"TextRun SCXW264022151 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW264022151 BCX0\" data-ccp-parastyle=\"heading 2\"><span class=\"TextRun SCXW122170929 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW122170929 BCX0\" data-ccp-parastyle=\"heading 1\">\ud6cc\ub96d\ud55c 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ContextualSpellingAndGrammarErrorV2Themed SCXW101404399 BCX0\">\uac10\ub3c5<\/span><span class=\"NormalTextRun SCXW101404399 BCX0\"> \uae30\ub2a5\uae4c\uc9c0 \uc900\uc218\ud569\ub2c8\ub2e4.<\/span><\/span><\/p>\n<\/div>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"TextRun SCXW250411624 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW250411624 BCX0\" data-ccp-parastyle=\"heading 1\">\uace0\uac1d\uc774 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ucd94\ub860<\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">\uc5d0\uc774\uc804\ud2f1 \uacbd\ud5d8\uc758 \uc2e0\uc18d\ud55c \uad6c\ucd95\uc740 \ud574\ub2f9 \uacbd\ud5d8\uc774 \uc548\uc815\uc801\uc73c\ub85c \uc791\ub3d9\ud560 \ub54c \uc758\ubbf8\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uace0\uac1d\uc740 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \uad6c\ub3d9\ud558\ub294 AI \ubaa8\ub378\uc5d0\ub294 \uad00\uc2ec\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. \uc21c\uac04\uc758 \uacbd\ud5d8\uc744 \ud310\ub2e8\ud560 \ubfd0\uc785\ub2c8\ub2e4. \ub0b4 \uc694\uccad\uc744 \uc81c\ub300\ub85c \uc774\ud574\ud588\ub294\uc9c0, \ub9d0\ud55c \ub0b4\uc6a9\uc744 \uae30\uc5b5\ud558\ub294\uc9c0, \uc62c\ubc14\ub978 \uc870\uce58\ub97c \ud1b5\ud574 \ubb38\uc81c\ub97c \ud574\uacb0\ud588\ub294\uc9c0\uc5d0\ub9cc \uc8fc\ubaa9\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">AI \uc11c\ube44\uc2a4\ub294 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \ube60\ub974\uac8c \uc5bb\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ud55c \ubc88\uc758 \uc798\ubabb\ub41c \ub2f5\ubcc0\uc774 \uc2e0\ub8b0\ub97c \ub5a8\uc5b4\ub728\ub9ac\uace0, \ud55c \ubc88\uc758 \uc798\ubabb\ub41c \ud655\uc778\uc774 \ub354 \ub9ce\uc740 \uc791\uc5c5\uc744 \uc720\ubc1c\ud558\uace0, \uc77c\uad00\ub418\uc9c0 \uc54a\uc740 \uc815\ucc45 \ub2f5\ubcc0\uc774 \ube44\uc6a9 \uc190\uc2e4\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><a href=\"https:\/\/www.mckinsey.com\/capabilities\/tech-and-ai\/our-insights\/tech-forward\/state-of-ai-trust-in-2026-shifting-to-the-agentic-era\" target=\"_blank\" rel=\"noopener\">McKinsey\uc758 2026 AI \uc2e0\ub8b0 \uc131\uc219\ub3c4 \uc870\uc0ac<\/a>\uc5d0 \ub530\ub974\uba74 \uac00\uc7a5 \ube48\ubc88\ud558\uac8c \uc5b8\uae09\ub418\ub294 AI \ub9ac\uc2a4\ud06c \uc911 \ud558\ub098\uac00 \u2018\ubd80\uc815\ud655\uc131\u2019\uc774\uc5c8\uc2b5\ub2c8\ub2e4. McKinsey\ub294 AI \uc2dc\uc2a4\ud15c\uc774 \uc810\uc810 \ub354 \uc790\uc728\ud654\ub418\uace0 \uc788\ub294 \ub9cc\ud07c, AI\uac00 \uc798\ubabb\ub41c \ub2f5\ubcc0\uc744 \uc81c\uacf5\ud558\ub294 \ub9ac\uc2a4\ud06c\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc758\ub3c4\ud558\uc9c0 \uc54a\uc740 \ud589\ub3d9\uc744 \ucde8\ud558\ub294 \ub9ac\uc2a4\ud06c\uae4c\uc9c0 \uad00\ub9ac\ud574\uc57c \ud55c\ub2e4\uace0 \uacbd\uace0\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \uad6c\ub3d9\ud558\ub294 \u2018APT-2 \ubaa8\ub378 \uc5c5\uadf8\ub808\uc774\ub4dc\u2019\ub294 \uc2dc\uc2a4\ud15c\uc758 \uc548\uc815\uc131\uc744 \ub354\uc6b1 \uac15\ud654\ud569\ub2c8\ub2e4. \uc815\ud655\ub3c4\ub97c \ub192\uc774\uace0 \uc0ac\uc2e4 \uae30\ubc18\uc758 \uac80\uc99d \ub2a5\ub825\uc744 \uace0\ub3c4\ud654\ud558\uc5ec, \uace0\uac1d \uc2e0\ub8b0\ub97c \ubb34\ub108\ub728\ub9ac\ub294 \uc5ec\ub7ec \uc624\ub958 \uac00\ub2a5\uc131\uc744 \uadfc\ubcf8\uc801\uc73c\ub85c \uc904\uc5ec\uc90d\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uace0\uac1d \uc5ec\uc815\uc740 \uacb0\ucf54 \uc77c\uc9c1\uc120 \uacbd\ub85c\ub85c \uc9c4\ud589\ub418\uc9c0 \uc54a\uae30 \ub54c\ubb38\uc5d0 \uc774\ub294 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uc694\uae08 \uad00\ub828 \ubb38\uc758\uac00 \uacb0\uc81c \uc694\uccad\uc73c\ub85c \ubc14\ub00c\uae30\ub3c4 \ud558\uace0, \ubc30\uc1a1 \uc5c5\ub370\uc774\ud2b8\uac00 \uc8fc\uc18c \ubcc0\uacbd\uc73c\ub85c \uc774\uc5b4\uc9c0\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uace0\uac1d \uc9c0\uc6d0 \uacfc\uc815\uc5d0\uc11c\ub294 \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc5d0 \uac78\uccd0 \ubb38\uc81c \ud574\uacb0, \uac80\uc99d, \uc870\uce58\uac00 \ud544\uc694\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ucc98\ub9ac\ud558\ub824\uba74 \ubcc0\ud654\ud558\ub294 \uc0c1\ud669\uc5d0 \uc720\uc5f0\ud558\uac8c \ub300\uc751\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ud2b9\ud788 \ub354 \ud48d\ubd80\ud55c \uc9c0\uce68, \ub354 \uc815\uad50\ud55c \uc815\ucc45, \ub354 \ub9ce\uc740 \ud234\uc740 \ubb3c\ub860, \ub300\ud654\uc758 \ubc29\ud5a5\uc774 \ubc14\ub014 \ub54c\ub3c4 \ud750\ub984\uc774 \ub04a\uae30\uc9c0 \uc54a\ub294 \uc5f0\uc18d\uc131\uc774 \ubcf4\uc7a5\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">APT-2 \ubaa8\ub378 \uc5c5\ub370\uc774\ud2b8\ub97c \ud1b5\ud574 AI\uc758 \ub2e8\uae30 \uae30\uc5b5 \uc6a9\ub7c9\uc778 \u2018\ucee8\ud14d\uc2a4\ud2b8 \uc708\ub3c4\uc6b0\u2019\uac00 \ub300\ud3ed \ud655\uc7a5\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ub354 \ud48d\ubd80\ud55c \uc5d0\uc774\uc804\ud2b8 \uc0ac\uc591\uacfc \ub354 \uae38\uace0 \ubcf5\uc7a1\ud55c \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294 \uac15\ub825\ud55c \uc5ed\ub7c9\uc744 \uac16\ucd94\uac8c \ub429\ub2c8\ub2e4. \uc18d\ub3c4 \uc5ed\uc2dc \uace0\uac1d \uc2e0\ub8b0\uc5d0 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \ube44\ub85d \uc815\ud655\ud55c \uc774\uc720\ub294 \ubaa8\ub974\ub354\ub77c\ub3c4 \uc0c1\ud638\uc791\uc6a9\uc774 \uc815\uccb4\ub418\uac70\ub098 \ub300\uae30 \uc2dc\uac04\uc774 \ub108\ubb34 \uae38\uc5b4\uc9c8 \ub54c, \uc140\ud504 \uc11c\ube44\uc2a4\uc5d0 \ud544\uc694 \uc774\uc0c1\uc73c\ub85c \uacfc\ub3c4\ud55c \ub178\ub825\uc774 \ub4e4\uc5b4\uac04\ub2e4\uace0 \ub290\ub084 \ub54c, \uc2dc\uc2a4\ud15c\uc5d0 \ubb38\uc81c\uac00 \uc788\uc74c\uc744 \uc9c1\uac10\ud569\ub2c8\ub2e4. \uc5c5\ub370\uc774\ud2b8\ub41c APT-2 \ubaa8\ub378\uc740 \uc131\ub2a5 \ud3c9\uac00 \uacb0\uacfc, <\/span><span data-contrast=\"auto\">\ud14c\uc2a4\ud2b8 \ud658\uacbd\uc5d0\uc11c <a href=\"https:\/\/developer.genesys.cloud\/blog\/APT-2-A-drop-in-upgrade-for-Genesys-Cloud-Agentic-Virtual-Agent\/\" target=\"_blank\" rel=\"noopener\">APT-1 \ub300\ube44 \uccab \uc751\ub2f5 \ub3c4\ub2ec \uc2dc\uac04\uc774 \ucd5c\ub300 50% \ub2e8\ucd95<\/a>\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8\ub85c \uc778\ud574 \ud2b8\ub798\ud53d\uc774 \ubab0\ub9ac\ub294 \uc0c1\ud669\uc5d0\uc11c\ub3c4 \ub300\ud654\uac00 \uc9c0\uc5f0\ub418\ub294 \ub290\ub08c\uc744 \uc8fc\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc5d4\ud130\ud504\ub77c\uc774\uc988\ub294 \ub2e4\uc591\ud55c \uad6d\uac00 \ubc0f \uc5b8\uc5b4 \uace0\uac1d\uc5d0 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ubbc0\ub85c \uc77c\uad00\uc131 \ub610\ud55c \uc911\uc694\ud569\ub2c8\ub2e4. \ud3c9\uac00\uc5d0 \ub530\ub974\uba74 <a href=\"https:\/\/developer.genesys.cloud\/blog\/APT-2-A-drop-in-upgrade-for-Genesys-Cloud-Agentic-Virtual-Agent\/\" target=\"_blank\" rel=\"noopener\">\ub2e4\uad6d\uc5b4 \uc815\ud655\ub3c4\uac00 \uc57d 20% \ud5a5\uc0c1<\/a>\ub418\uc5c8\uc73c\uba70, \ucd08\ub2f9 \uc694\uccad \ucc98\ub9ac \uc218 \ubc0f \ucd08\ub2f9 \ucd9c\ub825 \ud1a0\ud070 \uc218\uc640 \uac19\uc740 \ucc98\ub9ac\ub7c9\ub3c4 \ub192\uc544\uc84c\uc2b5\ub2c8\ub2e4. \ub370\ubaa8 \ud658\uacbd\ubfd0\ub9cc \uc544\ub2c8\ub77c \ub300\uaddc\ubaa8 \ud658\uacbd\uc5d0\uc11c\ub3c4 \uc548\uc815\uc801\uc73c\ub85c \uc131\ub2a5\uc774 \uc720\uc9c0\ub41c\ub2e4\ub294 \ubc29\uc99d\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc774\ucc98\ub7fc \ud0c1\uc6d4\ud55c \uc131\ub2a5\uc740 \uac00\ub2a5\uc131\ub9cc \ubcf4\uc5ec\uc8fc\ub358 \ud30c\uc77c\ub7ff \ud504\ub85c\uc81d\ud2b8\ub97c \uc2e4\uc81c \ub300\uaddc\ubaa8 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ud658\uacbd\uc5d0\uc11c\ub3c4 \uae30\uc5c5\uc774 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uac15\ub825\ud55c \ud234\ub85c \ud0c8\ubc14\uafc8\uc2dc\ud0a4\ub294 \uc6d0\ub3d9\ub825\uc774 \ub429\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"TextRun SCXW6485968 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW6485968 BCX0\" data-ccp-parastyle=\"heading 2\"><span class=\"TextRun SCXW148155313 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun CommentStart SCXW148155313 BCX0\" data-ccp-parastyle=\"heading 1\">AI\uc640 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ub300\ud654 \uc0ac\uc774\uc758 \uaca9\ucc28 \ud574\uc18c<\/span><\/span><\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ucd94\ub860\uacfc \ub300\ud654 \ud750\ub984\uc740 \ud544\uc218\uc774\uc9c0\ub9cc, \uace0\uac1d\uc774 \uc0c1\ud638\uc791\uc6a9\uc744 <\/span><i><span data-contrast=\"auto\">\uc5b4\ub5bb\uac8c \ub290\ub07c\ub294\uc9c0<\/span><\/i><span data-contrast=\"auto\"> \uc5ed\uc2dc \uc911\uc694\ud569\ub2c8\ub2e4. \uc74c\uc131 \ubd84\uc57c\uc5d0\uc11c\ub294 \ub354\uc6b1 \uadf8\ub807\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc2dc\uc2a4\ud15c\uc774 \ub108\ubb34 \ub290\ub9ac\uac8c \uc751\ub2f5\ud558\uac70\ub098, \ub9d0\uc744 \ub9c8\uce58\uae30\ub3c4 \uc804\uc5d0 \ub07c\uc5b4\ub4e4\uac70\ub098, \ubaa8\ub4e0 \ubb38\uc7a5 \ub05d\uc5d0 \uc5b4\uc0c9\ud55c \uce68\ubb35\uc744 \ub0a8\uae38 \ub54c \uace0\uac1d\uc740 \uc774\ub97c \uc54c\uc544\ucc28\ub9bd\ub2c8\ub2e4. \ub300\ud654\uc640 \ub3d9\ub5a8\uc5b4\uc9c4 \ubb34\ubbf8\uac74\uc870\ud55c \uc5b4\uc870\ub3c4 \ub208\uce58\ucc55\ub2c8\ub2e4. \ub2f5\ubcc0\uc774 \uc815\ud655\ud558\ub354\ub77c\ub3c4 \uc0ac\uc18c\ud55c \uc21c\uac04\ub4e4\ub85c \uc778\ud574 \uc0c1\ud638\uc791\uc6a9\uc774 \uae30\uacc4\uc801\uc73c\ub85c \ub290\uaef4\uc9c4\ub2e4\uba74 \uc774\ub294 \ubab0\uc785\ub3c4\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Genesys\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uac1c\uc120\uc73c\ub85c \uadf8 \uaca9\ucc28\ub97c \uc881\ud799\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\ud5a5\uc0c1\ub41c \ubc1c\ud654 \uc885\ub8cc \uac10\uc9c0.<\/span><\/b><span data-contrast=\"auto\"> \ub2e8\uc21c\ud788 \ub9d0\uc774 \ub05d\ub098\ub294 \uc9c0\uc810\uc740 \ubb3c\ub860, \uc0ac\uc6a9\uc790\uac00 \uc790\uc2e0\uc758 \uc0dd\uac01\uc744 \ub9c8\uce5c \uc2dc\uc810\uae4c\uc9c0 \ud30c\uc545\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc5b4\uc0c9\ud558\uac8c \ub07c\uc5b4\ub4e4\uc9c0 \uc54a\uc73c\uba74\uc11c\ub3c4 \uc751\ub2f5 \uc9c0\uc5f0 \uc2dc\uac04\uc744 \uc904\uc785\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">AI \ub124\uc774\ud2f0\ube0c \uc74c\uc131 \uc5d4\uc9c4.<\/span><\/b><span data-contrast=\"auto\"> \ub300\ud654 \uc774\uba74\uc758 \uc5b8\uc5b4 \ubc0f \ud589\ub3d9 \ubaa8\ub378\uacfc \uae34\ubc00\ud788 \ud611\ub825\ud569\ub2c8\ub2e4. \uc0dd\uc131\ub41c \ud14d\uc2a4\ud2b8\ub97c \uc18c\ub9ac \ub0b4\uc5b4 \uc77d\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \uc751\ub2f5\uc758 \uc758\ub3c4\uc640 \uad6c\uc870\ub97c \ubc18\uc601\ud558\uc5ec \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \uc74c\uc131\uc744 \uc0dd\uc131\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\ucee8\ud14d\uc2a4\ud2b8 \ud29c\ub2dd.<\/span><\/b><span data-contrast=\"auto\"> \ub300\ud654 \uc790\uccb4\ub97c \ud65c\uc6a9\ud574 \uc6a9\uc5b4 \ucc98\ub9ac \ub2a5\ub825\uc744 \uac1c\uc120\ud558\uace0, \ud544\uc694\ud55c \uc21c\uac04 \uc74c\uc131\uc5d0 \ub354 \ub9ce\uc740 \uac10\uc815\uc744 \ub2f4\uc544\ub0b4\uba70 \ub354\uc6b1 \uc778\uac04\ubbf8 \ub118\uce58\ub294 \uc0c1\ud638\uc791\uc6a9\uc744 \uad6c\ud604\ud569\ub2c8\ub2e4. <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\uc774\ub4e4\uc744 \ud558\ub098\uc529 \ub530\ub85c \ubcf4\uba74 \uae30\uc220 \uc815\uad50\ud654\uc5d0 \ubd88\uacfc\ud560\uc9c0 \ubaa8\ub985\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud558\ub098\ub85c \uacb0\ud569\ud558\ub294 \uc21c\uac04, \uc74c\uc131 \uc0c1\ub2f4\uc740 \ub2e8\uc21c\ud55c \uc2dc\uc2a4\ud15c\uacfc\uc758 \ub300\ud654\uc5d0 \uadf8\uce58\uc9c0 \uc54a\uace0 \uc9c4\uc815\uc73c\ub85c \uc774\ud574\ubc1b\ub294 \uacbd\ud5d8\uc73c\ub85c \uac70\ub4ed\ub098\ub294 \uacb0\uc815\uc801 \ucc28\uc774\ub97c \ub9cc\ub4ed\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucc28\uc774\ub294 \uace0\uac1d\uc774 \ub098\uba38\uc9c0 \ub300\ud654\ub97c \uc2e0\ub8b0\ud560\uc9c0 \uc5ec\ubd80\ub97c \uc88c\uc6b0\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc5d0\uc774\uc804\ud2f1 AI\uc758 \uae30\uc900<\/h2>\n<p><span data-contrast=\"auto\">\uc694\uc57d\ud558\uc790\uba74 \ud601\uc2e0\uc740 \uac1c\ubcc4\uc801\uc77c \ub54c\ubcf4\ub2e4 \ud568\uaed8\ud560 \ub54c \ub354\uc6b1 \uac15\ub825\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\u2018\uc0ac\uc591 \uae30\ubc18 \uac1c\ubc1c\u2019\uc740 \ud300\uc774 \uacbd\ud5d8\uc744 \uc124\uacc4\ud558\uace0 \uac1c\uc120\ud558\ub294 \uc18d\ub3c4\ub97c \ubcc0\ud654\uc2dc\ud0b5\ub2c8\ub2e4. \u2018APT-2 \ubaa8\ub378 \uc5c5\uadf8\ub808\uc774\ub4dc\u2019\ub97c \ud1b5\ud55c \ubcf4\ub2e4 \uac15\ub825\ud574\uc9c4 \ucd94\ub860 \ub2a5\ub825\uc740 AI\uac00 \ub05d\uae4c\uc9c0 \ubbf8\uc158\uc744 \uc644\uc218\ud560 \uac83\uc774\ub77c\ub294 \uace0\uac1d\uc758 \uc2e0\ub8b0 \uc218\uc900\uc744 \ub192\uc5ec\uc90d\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \u2018\ud5a5\uc0c1\ub41c \uc74c\uc131 \uacbd\ud5d8\u2019\uc740 \uace0\uac1d\uc758 \ub300\ud654 \uacbd\ud5d8\uc744 \ud55c\uce35 \uc790\uc5f0\uc2a4\ub7fd\uac8c \ub9cc\ub4ed\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc774\ub4e4\uc758 \uacb0\ud569\uc740 \uc5d0\uc774\uc804\ud2f1 AI\ub97c \ud655\uc7a5\ud558\ub824\ub294 \ubaa8\ub4e0 \uc870\uc9c1\uc774 \ub358\uc9c0\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uc138 \uac00\uc9c0 \uc9c8\ubb38\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \ud574\ub2f5\uc774 \ub418\uc5b4\uc90d\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" 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data-contrast=\"auto\">\uc5bc\ub9c8\ub098 \ud655\uc2e0\uc744 \uac00\uc9c0\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294\uac00? <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uace0\uac1d\uc774 \uc5bc\ub9c8\ub098 \ud6a8\uacfc\uc801\uc73c\ub85c AI\uc640 \ub300\ud654\ud560 \uc218 \uc788\ub294\uac00?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\uc55e\uc11c \uc0b4\ud3b4\ubcf8 Genesys\uc758 \uc138 \uac00\uc9c0 \ucd5c\uc2e0 \uae30\uc220 \ud601\uc2e0\uc740 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href=\"https:\/\/developer.genesys.cloud\/blog\/Your-Genesys-Cloud-Agentic-Virtual-Agent-can-now-build-test-and-deliver-itself\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">\uc0ac\uc591 \uae30\ubc18 \uac1c\ubc1c<\/span><\/a><span data-contrast=\"auto\"> \ubc0f <\/span><a href=\"https:\/\/developer.genesys.cloud\/blog\/APT-2-A-drop-in-upgrade-for-Genesys-Cloud-Agentic-Virtual-Agent\/\" target=\"_blank\" rel=\"noopener\">APT-2 \ubaa8\ub378 \uc5c5\uadf8\ub808\uc774\ub4dc\uc5d0 \ub300\ud55c \uc2ec\uce35 \ubd84\uc11d \uc790\ub8cc\uc5d0\uc11c \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/a><\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uc778\uacf5\uc9c0\ub2a5(AI)\uc740 \uace0\uac1d \uacbd\ud5d8(CX)\uc758 \ud328\ub7ec\ub2e4\uc784\uc744 \uc644\uc804\ud788 \ubc14\uafb8\uc5b4 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