{"id":647163,"date":"2026-10-05T10:09:48","date_gmt":"2026-10-05T17:09:48","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/most-ai-projects-struggle-to-deliver-value-heres-the-roadmap-to-fix-that"},"modified":"2026-10-13T02:29:32","modified_gmt":"2026-10-13T09:29:32","slug":"most-ai-projects-struggle-to-deliver-value-heres-the-roadmap-to-fix-that","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/most-ai-projects-struggle-to-deliver-value-heres-the-roadmap-to-fix-that","title":{"rendered":"AI \ud504\ub85c\uc81d\ud2b8\uc758
\uc131\uacfc\ub97c \uac00\ub85c\ub9c9\ub294 \uacfc\uc81c\uc640
\ud574\uacb0 \ub85c\ub4dc\ub9f5"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\uc5d4\ud130\ud504\ub77c\uc774\uc988 AI \ud504\ub85c\uc81d\ud2b8\uc758 \ucc98\ucc38\ud55c \uc218\uce58\ub4e4\uc740 \ubb34\uc2dc\ud558\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uac8c\ub2e4\uac00 \ud22c\uc790 \uac00\uce58\ub97c \uacbd\uc601\uc9c4\uc5d0\uac8c \uc815\ub2f9\ud654\ud558\ub294 \uc77c\uc740 \ub354\uc6b1 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. MIT\uc758 Project NANDA\uc5d0 \ub530\ub974\uba74 \uc870\uc9c1\uc758 95%\uac00 AI \ud22c\uc790\ub85c\ubd80\ud130 \uce21\uc815 \uac00\ub2a5\ud55c \uc218\uc775\uc744 \uc5bb\uc9c0 \ubabb\ud558\uace0 \uc788\ub294 \uac83<\/a>\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. BCG\ub294 \uc2e4\uc9c8\uc801\uc778 AI \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\uace0 \uc788\ub294 \uc870\uc9c1\uc758 \ube44\uc728\uc744 \ub2e8 4%<\/a>\ub85c \uc9d1\uacc4\ud588\uc2b5\ub2c8\ub2e4. CX \ub9ac\ub354\ub4e4\ub3c4 AI \ud22c\uc790\uc640 \uc218\uc775 \uac04\uc758 \uaca9\ucc28\uc5d0 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/span>Genesys 2026 \uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c<\/span><\/a>\uc5d0 \ub530\ub974\uba74, <\/span>\uc124\ubb38\uc5d0 \ucc38\uc5ec\ud55c CX \ub9ac\ub354 \uc911 42%\uac00 AI \uac00\uce58 \ub610\ub294 ROI \uc785\uc99d\uc744 \uae30\uc220 \ub3c4\uc785\uc758 \uc8fc\uc694 \uacfc\uc81c \uc911 \ud558\ub098\ub85c \uaf3d\uc558\uc73c\uba70, 27%\ub294 ROI \uc785\uc99d\uc774 \uc804\ub7b5\uc801 \uc6b0\uc120\uc21c\uc704\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

AI\uac00 \uac00\uce58\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc5c6\ub2e4\ub294 \uc758\ubbf8\ub294 \uc544\ub2d9\ub2c8\ub2e4. \ubb38\uc81c\ub294 AI \ud504\ub85c\uc81d\ud2b8\ub97c \uacc4\ud68d\ud558\uace0 \ubc30\ud3ec\ud558\ub294 \ubc29\uc2dd\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

Xperience 2026\uc5d0\uc11c Genesys\uc758 Juan Perez(AI \uc194\ub8e8\uc158 \ubc0f \uc11c\ube44\uc2a4 \ubd80\ubb38 \ub514\ub809\ud130)\uc640 Niels Kusters(\uc218\uc11d CX \uc790\ubb38 \ucee8\uc124\ud134\ud2b8)\ub294 \uce21\uc815 \uac00\ub2a5\ud55c \uac00\uce58\ub97c \uc81c\uacf5\ud558\ub294 AI \uc0ac\uc6a9 \uc0ac\ub840\ub97c \uad6c\ucd95\ud558\uae30 \uc704\ud55c \uc2e4\uc9c8\uc801\uc778 5\ub2e8\uacc4 \ubc29\ubc95\ub860\uc744 \uc81c\uc2dc\ud588\uc2b5\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\ub9c8\ucc30\uc758 \uac10\uc18c\uac00 \uac00\uce58 \ucc3d\ucd9c\uc758 \ud575\uc2ec<\/span><\/span>\u00a0<\/span><\/span><\/h2>\n

\ub300\ubd80\ubd84\uc758 \uc870\uc9c1\uc740 \uc798\ubabb\ub41c \uc9c8\ubb38\uc73c\ub85c AI \ud504\ub85c\uc81d\ud2b8\ub97c \uc2dc\uc791\ud569\ub2c8\ub2e4. “\uc774 \uae30\uc220\uc774 \uc6b0\ub9ac\ub97c \uc704\ud574 \ubb34\uc5c7\uc744 \ud560 \uc218 \uc788\ub294\uac00?”\ub77c\ub294 \uc9c8\ubb38\uc774 \uadf8\uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc9c8\ubb38\uc740 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \ub77c\uc6b0\ud305, \uc608\uce21 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8, \ucf54\ud30c\uc77c\ub7ff\uacfc \uac19\uc740 \uae30\ub2a5 \uce74\ud0c8\ub85c\uadf8\ub9cc \ub4e4\uc5ec\ub2e4\ubcf4\uac8c \ub9cc\ub4e4\uba70, \uac01 \uae30\ub2a5\ub4e4\uc744 \ub07c\uc6cc \ub9de\ucd9c \uacf3\uc744 \ucc3e\uc544 \ud5e4\ub9e4\ub294 \uacb0\uacfc\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \uae30\uc220\uc5d0 \uba3c\uc800 \ucd08\uc810\uc744 \ub9de\ucd94\ub294 \ubc29\uc2dd\uc774 \uc5bc\ud54f \ub17c\ub9ac\uc801\uc73c\ub85c \ubcf4\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4 \ud558\uc9c0\ub9cc \uc774\ub807\uac8c \ud558\uba74 \ube44\uc988\ub2c8\uc2a4\uc5d0\ub294 \uc544\ubb34\ub7f0 \uc131\uacfc\ub97c \uac00\uc838\ub2e4\uc8fc\uc9c0 \ubabb\ud558\ub294 AI \uae30\ub2a5 \ud3ec\ud2b8\ud3f4\ub9ac\uc624\ub9cc \ub0a8\uac8c \ub429\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ub354 \ub098\uc740 \uc9c8\ubb38\uc740 \u201c\uace0\uac1d\uc774 \uc5b4\ub514\uc5d0\uc11c \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\ub294\uac00?\u201d\uc785\ub2c8\ub2e4. \uc911\ub3c4 \ud3ec\uae30\ud558\uac70\ub098, \ub2f5\ub2f5\ud568\uc744 \ub290\uaef4 \ub2e4\ub978 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\uc744 \uc694\uccad\ud558\uac70\ub098, \ub3d9\uc77c\ud55c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uae30 \uc704\ud574 \uc138 \ubc88\uc529 \ub2e4\uc2dc \uc804\ud654\ud558\ub294 \uc9c0\uc810\uc740 \uc5b4\ub514\uc778\uc9c0 \uc0b4\ud3b4\ubd10\uc57c \ud569\ub2c8\ub2e4. Perez\uc640 Kusters\uac00 Xperience\uc5d0\uc11c \ubc1c\ud45c\ud55c \uc218\uce58\ub4e4\uc774 \ubcf4\uc5ec\uc8fc\ub4ef, \uc774\ub7ec\ud55c \ub9c8\ucc30\uc5d0\ub294 \ub9ce\uc740 \ub300\uac00\uac00 \ub530\ub985\ub2c8\ub2e4. \ub9ac\ud14c\uc77c \uace0\uac1d\uc758 84%\ub294 \ubd88\ub9cc\uc871\uc2a4\ub7ec\uc6b4 \ubc18\ud488 \uacbd\ud5d8\uc744 \uacaa\uc740 \ud6c4 \ube0c\ub79c\ub4dc \uc804\ud658\uc744 \uace0\ub824\ud558\uaca0\ub2e4<\/a>\uace0 \ub2f5\ud588\uc73c\uba70, \ud1b5\uc2e0\uc0ac \uace0\uac1d\uc758 67%\ub294 \uc608\uc0c1\uce58 \ubabb\ud55c \uc694\uae08\uc774 \uccad\uad6c\ub418\uba74 \uc11c\ube44\uc2a4\ub97c \ud574\uc9c0<\/a>\ud558\uaca0\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \ub9c8\ucc30\uc740 \ub2e8\uc21c\ud788 \uace0\uac1d\uc744 \uc9dc\uc99d \ub098\uac8c \ud558\ub294 \ub370 \uadf8\uce58\uc9c0 \uc54a\uace0, \ucda9\uc131\ub3c4\uae4c\uc9c0 \uc783\uac8c \ub9cc\ub4ed\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uae30\uc220 \uae30\ub2a5\uc774 \uc544\ub2cc \ub9c8\ucc30 \uc9c0\uc810\uc5d0\uc11c \ucd9c\ubc1c\ud574\uc57c\ub9cc, \uae30\uc220\uc801 \uac00\ub2a5\uc131\uc774 \uc544\ub2cc \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub77c\ub294 AI \ud504\ub85c\uc81d\ud2b8 \ubcf8\uc9c8\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\ube59\uc0b0\uc758 \uc804\uccb4\ub97c \ubc14\ub77c\ubd10\uc57c \ud558\ub294 \uc774\uc720<\/span><\/span>\u00a0<\/span><\/span><\/h2>\n
\n
\n

Perez\uc640 Kusters\ub294 \ube59\uc0b0 \uc2dc\uac01 \uc790\ub8cc\ub97c \ud1b5\ud574, \uc6b0\ub9ac\uac00 \uc798\ubabb\ub41c \ubd80\ubd84\uc5d0 \ucd08\uc810\uc744 \ub9de\ucd94\ub294 \uc2e4\uc218\ub97c \uc5bc\ub9c8\ub098 \uc27d\uac8c \uc800\uc9c0\ub974\ub294\uc9c0 \uc18c\uac1c\ud588\uc2b5\ub2c8\ub2e4. \ube59\uc0b0\uc758 \uac00\uc7a5 \uaf2d\ub300\uae30\uc5d0\ub294 AI \uae30\ub2a5\uc774 \uc788\uc2b5\ub2c8\ub2e4. AI \ubc30\ud3ec\ub97c \uace0\ub824\ud560 \ub54c \uc77c\ubc18\uc801\uc73c\ub85c \uac00\uc7a5 \uba3c\uc800 \ub5a0\uc62c\ub9ac\ub294 \ubd80\ubd84\uc785\ub2c8\ub2e4. AI \ubaa8\ub378 \ubc14\ub85c \uc544\ub798\uc5d0\ub294 \uae30\uc220 \ubc0f \ub370\uc774\ud130 \uacc4\uce35\uc774 \uc788\uc2b5\ub2c8\ub2e4. AI \ubaa8\ub378\uc744 \uc2e4\uc81c\ub85c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub3c4\ub85d \ub9cc\ub4dc\ub294 \ud50c\ub7ab\ud3fc, \ud1b5\ud569, \ub370\uc774\ud130 \ud30c\uc774\ud504\ub77c\uc778\uc774 \uc774\uc5d0 \ud574\ub2f9\ud569\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

\ud55c\ud3b8, \ube59\uc0b0\uc758 \ub300\ubd80\ubd84\uc740 \uc644\uc804\ud788 \ubb3c\uc18d\uc5d0 \uc7a0\uaca8 \uc788\uc5b4 \ubcf4\uc774\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc131\uacf5\uc801\uc778 \uc131\uacfc\ub97c \ub0b4\ub294 \ub370 \ud544\uc694\ud55c \uc0ac\ub78c, \ud504\ub85c\uc138\uc2a4, \ubcc0\ud654 \uad00\ub9ac\uac00 \ubc14\ub85c \uadf8\uac83\uc785\ub2c8\ub2e4. \uac70\uc758 \uc544\ubb34\ub3c4 \uc608\uc0b0\uc744 \ucc45\uc815\ud558\uc9c0 \uc54a\ub294 \uc601\uc5ed\uc785\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 AI \ud504\ub85c\uc81d\ud2b8\ub97c \uc88c\ucd08\uc2dc\ud0a4\ub294 \uc8fc\uc6d0\uc778\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uc801\uc808\ud55c \uae30\ub2a5\uacfc \ub370\uc774\ud130 \ud30c\uc774\ud504\ub77c\uc778\uc744 \uac16\ucd94\ub294 \uac83\ub3c4 \uc911\uc694\ud558\uc9c0\ub9cc, \uadf8\uac83\ub9cc\uc73c\ub85c\ub294 \ucda9\ubd84\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. AI \ud234\uc744 \uc2e0\ub8b0\ud558\uace0 \ud65c\uc6a9\ud560 \uc218 \uc788\ub294 \uc9c1\uc6d0, \uc0c8\ub85c\uc6b4 \uc131\uacfc \uce21\uc815 \ubc29\uc2dd\uc5d0 \ub3d9\uc758\ud55c \uad00\ub9ac\uc790, AI\ub85c \uc778\ud574 \ubcc0\ud654\ud558\ub294 CX \uc6b4\uc601 \ubc29\uc2dd\uc5d0 \ubc1c\ub9de\ucdb0 \uc7ac\uc124\uacc4\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0\uac00 \ub4b7\ubc1b\uce68\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

\uc774\ub97c \uac74\ub108\ub6f0\uba74 \uae30\uc220\uc801\uc73c\ub85c\ub294 \uc791\ub3d9\ud560\uc9c0 \ubab0\ub77c\ub3c4 \uc9c1\uc6d0\ub4e4\uc758 \ucc44\ud0dd\ub960\uc740 \ubb3c\ub860 \uc218\uc775\ub960\uae4c\uc9c0 \ub0ae\uc544\uc9c0\uac8c \ub429\ub2c8\ub2e4.<\/span><\/p>\n

\uae08\uc735 \uc11c\ube44\uc2a4 \ubd84\uc57c\uac00 \uc774\ub7ec\ud55c \uc9d5\ud6c4\ub97c \uac00\uc7a5 \uba3c\uc800, \uadf8\ub9ac\uace0 \uac00\uc7a5 \uba85\ud655\ud558\uac8c \ubcf4\uc5ec\uc8fc\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

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[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uac00\uce58 \ucc3d\ucd9c\uc744 \uc704\ud55c AI \uc0ac\uc6a9 \uc0ac\ub840 \uad6c\ucd95 5\ub2e8\uacc4<\/span><\/span>\u00a0<\/span><\/h2>\n

AI \ud22c\uc790\uac00 \uc9c0\uc18d\uc801\uc778 \ub204\uc801 \uc131\uacfc\ub85c \uc774\uc5b4\uc9c0\ub824\uba74 \ube59\uc0b0 \uc544\ub798 \uc228\uaca8\uc9c4 \uc601\uc5ed\uae4c\uc9c0 \ub193\uce58\uc9c0 \uc54a\uc544\uc57c \ud569\ub2c8\ub2e4. \ub2e4\uc74c \ub2e8\uacc4\uc5d0 \ub530\ub77c AI \uc0ac\uc6a9 \uc0ac\ub840\ub97c \uad6c\ucd95\ud574 \ubcf4\uc138\uc694.<\/span>\u00a0<\/span><\/p>\n

1\ub2e8\uacc4: \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc911\uc694\ud55c \uacbd\ud5d8\ubd80\ud130 \uc2dc\uc791 <\/span>\u00a0<\/span><\/h4>\n

\uc194\ub8e8\uc158\uc774\ub098 AI \uae30\ub2a5\uc744 \uace0\ub824\ud558\uae30 \uc804\uc5d0 \uc628\ubcf4\ub529, \uccad\uad6c, \ud074\ub808\uc784, \ubc18\ud488, \uc77c\uc815 \uc608\uc57d \ub4f1 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uac00\uc7a5 \ud070 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uace0\uac1d \uacbd\ud5d8\uc774 \ubb34\uc5c7\uc778\uc9c0 \ud30c\uc545\ud558\uc138\uc694. \uc774\ub294 \uacbd\ud5d8\uc758 \uc88b\uace0 \ub098\uc068\uc5d0 \ube60\ub77c \uace0\uac1d \ucda9\uc131\ub3c4\uac00 \uc88c\uc6b0\ub420 \ubfd0 \uc544\ub2c8\ub77c \ub9e4\ucd9c\uc5d0\ub3c4 \uc9c1\uc811\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \ud575\uc2ec \uc5ec\uc815\uc785\ub2c8\ub2e4. \uc140\ud504\uc11c\ube44\uc2a4 \ud574\uacb0\ub960, \uace0\uac1d \uc720\uc9c0\uc728\uacfc \uac19\uc740 \uad6c\uccb4\uc801\uc778 \uc9c0\ud45c\ub97c \uac00\uc9c4 \ube44\uc988\ub2c8\uc2a4 \ucf00\uc774\uc2a4\uc640 \uc5f0\uacb0\ud558\uba74 \ud574\ub2f9 \uc0ac\uc6a9 \uc0ac\ub840\uc758 \uac00\uce58\ub97c \uc785\uc99d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \ub2e8\uacc4\ub97c \uac70\uccd0\uc57c\ub9cc AI \ub3c4\uc785\uc744 \uc704\ud55c \ubaa8\ub4e0 \ub178\ub825\uc774 \ub2e8\uc21c\ud55c \uae30\uc220\uc801 \ud601\uc2e0\uc5d0 \uba38\ubb34\ub974\uc9c0 \uc54a\uace0 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ubbf8\uce58\ub294 \uc2e4\uc81c\uc801\uc778 \uc601\ud5a5\ub825\uc5d0 \uc9d1\uc911\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

Perez\uc640 Kusters\ub294 \uc2e4\uc81c \uc0ac\ub840\ub85c \uc774\ub97c \uc124\uba85\ud588\uc2b5\ub2c8\ub2e4. \ub9e4\uc6d4 150\ub9cc \uac74 \uc774\uc0c1\uc758 \uc74c\uc131 \uc0c1\ub2f4\uc744 \ucc98\ub9ac\ud558\ub294 \ud55c \ud1b5\uc2e0\uc0ac\ub294 \uc694\uae08 \uccad\uad6c\ub97c \uac00\uc7a5 \ub9ac\uc2a4\ud06c\uac00 \ud070 \ud575\uc2ec \uacbd\ud5d8 \uc911 \ud558\ub098\ub85c \uaf3d\uc558\uc2b5\ub2c8\ub2e4. \ub2e8 \ud55c \ubc88\uc758 \uc798\ubabb\ub41c \uc0c1\ub2f4\ub9cc\uc73c\ub85c\ub3c4 \uc218\uac1c\uc6d4 \ub3d9\uc548 \uc313\uc544\uc628 \ucda9\uc131\ub3c4\uac00 \uc21c\uc2dd\uac04\uc5d0 \ubb34\ub108\uc9c8 \uc218 \uc788\ub294 \uc5ec\uc815\uc774\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

2\ub2e8\uacc4: \ub9c8\ucc30 \uc9c0\uc810 \uc2dd\ubcc4<\/span>\u00a0<\/span><\/h4>\n

\ud30c\uc545\ud55c \uacbd\ud5d8\uc744 \uadf8\ub824\ubcf4\uace0 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud558\ub294 \uc9c0\uc810\uc744 \uc815\ud655\ud788 \ucc3e\uc544\ub0b4\uc138\uc694. \uadf8\ub7ec\uae30 \uc704\ud574\uc11c\ub294 \uace0\uac1d \uc785\uc7a5\uc5d0\uc11c \uc5ec\uc815\uc744 \ub530\ub77c\uac00 \ubcf4\uc544\uc57c \ud569\ub2c8\ub2e4. \uc774\ud574\ud558\uae30 \uc5b4\ub824\uc6b4 \uccad\uad6c\uc11c, \uc77c\ubc18\uc801\uc778 FAQ\ub9cc \ubc18\ubcf5\ud558\ub294 \ubd07, \ub2e4\ub978 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ub611\uac19\uc740 \uc124\uba85\uc744 \ub2e4\uc2dc \ud574\uc57c \ud558\ub294 \uc0c1\ud669, \uc5f0\uccb4\ub8cc\ub97c \ub0b4\uc57c \ud558\ub294\uc9c0 \ud655\uc2e0\ud560 \uc218 \uc5c6\uac8c \ub9cc\ub4dc\ub294 \ucc1d\ucc1d\ud55c \uc0c1\ub2f4 \uc885\uacb0 \ub4f1\uc774 \uc788\ub294\uc9c0 \ud655\uc778\ud569\ub2c8\ub2e4. \ub9c8\ucc30\uc774 \ubc1c\uc0dd\ud558\ub294 \ubaa8\ub4e0 \uc21c\uac04\uc740 AI\uac00 \uac1c\uc785\ud558\uc5ec \uc2e4\uc9c8\uc801\uc778 \uac00\uce58\ub97c \ub354\ud560 \uc218 \uc788\ub294 \uae30\ud68c\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uace0\uac1d\uc5d0\uac8c \uc815\ubcf4\ub97c \ubc18\ubcf5\ud574\uc11c \ub9d0\ud558\uac8c \ud558\ub294 \uac83\uc740 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc774 \uc81c\ub300\ub85c \uc791\ub3d9\ud558\uc9c0 \uc54a\ub294\ub2e4\ub294 \uac00\uc7a5 \uba85\ud655\ud55c \uc2e0\ud638 \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. Genesys\uc758 ‘2026 \uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c’\uc5d0 \ub530\ub974\uba74 \uc18c\ube44\uc790\uc758 95%\ub294 \ucc44\ub110 \uac04\uc5d0 \uc0c1\ub2f4 \uc815\ubcf4\uac00 \uc5f0\ub3d9\ub418\uc5b4 \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud558\uc9c0 \uc54a\uae30 \ubc14\ub77c\uc9c0\ub9cc, \uc5ec\uc804\ud788 \uae30\uc5c5\uc758 52%\ub294 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc815\ubcf4\ub97c \uc804\ub2ec\ud558\uc9c0 \uc54a\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc55e\uc11c \uc608\ub85c \ub4e0 \ud1b5\uc2e0\uc0ac\uc758 \uccad\uad6c \uc5ec\uc815\uc740 \ub2e4\uc74c\uacfc \uac19\uc558\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc608\uc0c1\uce58 \ubabb\ud55c \uc694\uae08 \uccad\uad6c\ub97c \ubcf4\uace0 \uc140\ud504\uc11c\ube44\uc2a4\ub97c \uc774\uc6a9\ud558\uc9c0\ub9cc \uc77c\ubc18\uc801\uc778 \uc548\ub0b4 \ubb38\uc11c\ub9cc \ubc18\ubcf5\ud574\uc11c \ubcf4\uac8c \ub429\ub2c8\ub2e4. \uacb0\uad6d \ucee8\ud0dd\uc13c\ud130\ub85c \uc804\ud654\ub97c \uac78\uc5b4 \ucc98\uc74c\ubd80\ud130 \ubb38\uc81c\ub97c \ub2e4\uc2dc \uc124\uba85\ud558\uace0, \uadf8 \uacfc\uc815\uc5d0\uc11c \uc5ec\ub7ec \ubd80\uc11c\ub85c \ud1b5\ud654\uac00 \uc804\ub2ec\ub418\uba70, \ub9e4\ubc88 \ub2e4\uc2dc \uc124\uba85\ud574\uc57c \ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uacb0\uad6d \uc5f0\uccb4\ub8cc\uc5d0 \ub300\ud55c \uba85\ud655\ud55c \uc124\uba85 \uc5c6\uc774 \ucd5c\uc885 \ucc98\ub9ac \uacb0\uacfc\ub97c \ubc1b\uc544\uc57c \ud588\uc2b5\ub2c8\ub2e4. \ucd1d \ub2e4\uc12f \ubc88\uc758 \uc811\uc810 \uc911 \ucd5c\uc18c \uc138 \ubc88\uc758 \ub9c8\ucc30 \uc9c0\uc810\uc774 \uc788\uc5c8\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\"\"<\/span><\/h4>\n

3\ub2e8\uacc4: \uc2e4\ud604 \uac00\ub2a5\ud55c \ubc29\uc548 \ubaa8\uc0c9<\/span>\u00a0<\/span><\/h4>\n

\ub9c8\ucc30 \uc9c0\uc810\uc744 \ucc3e\uc558\ub2e4\uba74 \uace7\ubc14\ub85c \ud2b9\uc815 \uc194\ub8e8\uc158\uc744 \ucc3e\uc544 \ud574\uacb0\ud558\uace0 \uc2f6\uc740 \ucda9\ub3d9\uc744 \uc5b5\uc81c\ud558\uc138\uc694. Perez\uc640 Kusters\ub294 \ubb38\uc81c\ub97c \ub2e4\uc74c \uc138 \uac00\uc9c0 \uc2dc\uac01\uc5d0\uc11c \ubc14\ub77c\ubcf4\ub294 \uace0\uc804\uc801 \uae30\ubc95\uc744 \ucd94\ucc9c\ud569\ub2c8\ub2e4. \uccab \ubc88\uc9f8, \u2018\uc81c\uc57d \uc5c6\ub294 \uc2dc\uac01\u2019\uc785\ub2c8\ub2e4. \uc608\uc0b0\uc774\ub098 \ub808\uac70\uc2dc \uc2dc\uc2a4\ud15c \ub4f1\uc5d0 \ud55c\uacc4\uac00 \uc804\ud600 \uc5c6\ub2e4\ub294 \uac00\uc815 \uc544\ub798, \uace0\uac1d \uc5ec\uc815\uc758 \uac01 \ub9c8\ucc30 \uc9c0\uc810\uc774\ub098 \uc9c4\uc2e4\uc758 \uc21c\uac04\uc5d0\uc11c \ucd5c\uc0c1\uc758 \uc2dc\ub098\ub9ac\uc624\ub294 \ubb34\uc5c7\uc77c\uc9c0 \uc0dd\uac01\ud569\ub2c8\ub2e4. \uadf8 \ub2e4\uc74c \ub450 \ubc88\uc9f8 \ub2e8\uacc4\uc5d0\uc11c\ub294 \u2018\uc758\ub3c4\uc801\uc73c\ub85c \ube44\ud310\uc801\uc778 \uc2dc\uac01\u2019\uc73c\ub85c \uac80\ud1a0\ud569\ub2c8\ub2e4. \uc2e4\uc81c \ubc1c\uc0dd\ud560 \uc218 \uc788\ub294 \uc704\ud5d8, \ubcf4\uc548 \ubb38\uc81c, \uae30\uc220\uc801 \ud55c\uacc4\ub97c \ub530\uc838\ubd05\ub2c8\ub2e4. \ub9c8\uc9c0\ub9c9 \uc138 \ubc88\uc9f8 \ub2e8\uacc4\uc5d0\uc11c\ub294 \ub099\uad00\uc801\uc774\uba74\uc11c\ub3c4 \ud604\uc2e4\uc5d0 \uae30\ubc18\ud55c \u2018\uade0\ud615 \uc7a1\ud78c \uc2dc\uac01\u2019\uc73c\ub85c \uc811\uadfc\ud569\ub2c8\ub2e4. \uc774 \uc138 \uac00\uc9c0 \uc2dc\uac01\uc744 \uac70\uccd0\uc57c\ub9cc \uad6c\ud604\ud558\uae30 \uc27d\ub2e4\ub294 \uc774\uc720\ub85c \uc801\ub2f9\ud788 \ud0c0\ud611\ud558\ub294 \uc2e4\uc218\ub97c \ubc29\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc608\ub85c \ub4e4\uace0 \uc788\ub294 \ud1b5\uc2e0\uc0ac\ub294 \uc774 \uc138 \uac00\uc9c0 \uc2dc\uac01\uc73c\ub85c \uccad\uad6c \uc5ec\uc815\uc744 \uac80\ud1a0\ud558\uc5ec \uc644\uc804\ud788 \uc0c8\ub86d\uac8c \uc124\uacc4\ub41c \uacb0\uacfc\ubb3c\uc744 \ub3c4\ucd9c\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc608\uc0c1\uce58 \ubabb\ud55c \uc694\uae08 \uccad\uad6c\ub85c \ub2f9\ud639\uac10\uc744 \ub290\ub07c\uae30 \uc804\uc5d0 \uc0ac\uc804 \uc54c\ub9bc\uc744 \ubc1b\uace0, \uc548\ub0b4\ud615 \uc140\ud504\uc11c\ube44\uc2a4 \ud750\ub984\uc744 \ud1b5\ud574 \ub2e8\uc21c\ud55c \ucf00\uc774\uc2a4\ub294 \uc2a4\uc2a4\ub85c \ud574\uacb0\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uc758 \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c \uacbd\uc6b0, \uc0c1\ub2f4\uc0ac\ub294 \uc774\uc804 \uc0c1\ub2f4 \ub9e5\ub77d\uc744 \uc644\uc804\ud788 \ud30c\uc545\ud55c \uc0c1\ud0dc\uc5d0\uc11c \ub2e8 \ud55c \ubc88\uc758 \uc5f0\uacb0\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

4\ub2e8\uacc4: \uc870\uc9c1 \ube44\uc804\uc5d0 \ub9de\ub294 \uc194\ub8e8\uc158 \uc124\uacc4<\/span>\u00a0<\/span><\/h4>\n

\uc2e4\ud604 \uac00\ub2a5\ud55c \uba85\ud655\ud55c \uadf8\ub9bc\uc774 \uadf8\ub824\uc84c\ub2e4\uba74 \uc194\ub8e8\uc158\uc744 \uc5b4\ub5bb\uac8c \uad6c\ucd95\ud560\uc9c0 \uad6c\uccb4\ud654\ud558\uc138\uc694. \ud544\uc694\ud55c \uae30\uc220\uacfc \ud50c\ub7ab\ud3fc \uae30\ub2a5, \ubc18\ub4dc\uc2dc \uac16\ucd94\uc5b4\uc57c \ud560 \ub370\uc774\ud130, \uc0ac\uc6a9 \uc0ac\ub840\uac00 \ud6a8\uacfc\uc801\uc73c\ub85c \uc791\ub3d9\ud558\ub294\uc9c0 \ud310\ub2e8\ud560 \uc218 \uc788\ub294 \uc9c0\ud45c \ub4f1\uc744 \ud30c\uc545\ud569\ub2c8\ub2e4. \uc0ac\uc6a9 \uc0ac\ub840\ubcc4 KPI\ub294 \uad81\uadf9\uc801\uc73c\ub85c \uae30\uc5ec\ud558\uace0\uc790 \ud558\ub294 \uc0c1\uc704 \ube44\uc988\ub2c8\uc2a4 \uc9c0\ud45c\uc640 \ub2e4\ub978 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. AI \ub3c4\uc785\uc758 \uc2e4\uc81c \ud6a8\uacfc\ub97c \ud655\uc778\ud558\ub824\uba74 \ub450 \uc9c0\ud45c \ubaa8\ub450\ub97c \ubaa8\ub2c8\ud130\ub9c1\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ud1b5\uc2e0\uc0ac \uc694\uae08 \uccad\uad6c \uc5ec\uc815\uc758 \uacbd\uc6b0, \ucc98\uc74c\uc5d0 \uad6c\uc0c1\ud588\ub358 \ube44\uc804\uc774 \uace0\uc720\ud55c KPI\ub97c \uac16\ucd98 \uad6c\uccb4\uc801\uc778 \uc0ac\uc6a9 \uc0ac\ub840\ub85c \uc804\ud658\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ud654 \uc644\uacb0\ub960\uc744 \ub192\uc774\uae30 \uc704\ud55c \uc5d0\uc774\uc804\ud2f1 \uc140\ud504\uc11c\ube44\uc2a4 \uc5ec\uc815, \uccab \uc0c1\ub2f4 \ud574\uacb0\ub960\uc744 \uac1c\uc120\ud558\uae30 \uc704\ud55c \uc608\uce21 \ub77c\uc6b0\ud305, \uace0\uac1d \uacbd\ud5d8 \ud5a5\uc0c1\uc744 \uc704\ud574 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc2e4\uc2dc\uac04 \uc548\ub0b4\ub97c \uc81c\uacf5\ud558\ub294 Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff \ub4f1\uc774 \uc5ec\uae30\uc5d0 \ud574\ub2f9\ud569\ub2c8\ub2e4<\/span>.<\/span><\/p>\n

\"\"<\/span><\/p>\n

5\ub2e8\uacc4: \uad6c\ucd95, \ud30c\uc77c\ub7ff, \ubaa8\ub2c8\ud130\ub9c1<\/span>\u00a0<\/span><\/h4>\n

\uae0d\uc815\uc801\uc778 \ubcc0\ud654\ub97c \uc774\ub04c\uace0 \uc2dc\uac04\uc774 \ud750\ub97c\uc218\ub85d \ubcf5\ub9ac \ud6a8\uacfc\ub97c \ub0b4\ub294 \uac00\uce58\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\ub3c4\ub85d \uc0ac\uc6a9 \uc0ac\ub840\ub97c \uc81c\ub300\ub85c \uc815\uc758\ud588\ub294\uc9c0 \ud655\uc778\ud558\uc138\uc694. \ub9ac\uc18c\uc2a4\ub97c \ubcf8\uaca9\uc801\uc73c\ub85c \ud22c\uc785\ud558\uae30 \uc804, \ub2e4\uc74c \ub124 \uac00\uc9c0 \uce21\uba74\uc5d0\uc11c \uc0ac\uc6a9 \uc0ac\ub840\uc758 \uc900\ube44\ub3c4\ub97c \uc810\uac80\ud569\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

    \n
  • \ube44\uc988\ub2c8\uc2a4 \ucf00\uc774\uc2a4\uc5d0 \uba85\ud655\ud788 \ubd80\ud569\ud558\ub294\uac00?<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
      \n
    • \uae30\uc220\uc801\uc73c\ub85c \uc2e4\ud604 \uac00\ub2a5\ud55c\uac00?<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
        \n
      • \ub370\uc774\ud130\uac00 \uc900\ube44\ub418\uc5b4 \uc788\ub294\uac00?<\/span>\u00a0<\/span><\/li>\n<\/ul>\n
          \n
        • \uc870\uc9c1\uc774 \ubcc0\ud654\ub97c \ubc1b\uc544\ub4e4\uc77c \uc900\ube44\uac00 \ub418\uc5b4 \uc788\ub294\uac00?<\/span>\u00a0<\/span><\/li>\n<\/ul>\n

          \uadf8\ub7f0 \ub2e4\uc74c \uc18c\uaddc\ubaa8\ub85c \uc2dc\uc791\ud558\uace0 \uc9c0\uc18d\uc801\uc73c\ub85c \uce21\uc815\ud569\ub2c8\ub2e4. \ubc30\ud3ec\ub41c AI\ub294 \ud55c \ubc88 \uad6c\ucd95\ud558\uace0 \uc190\uc744 \ub5bc\ub294 \uc77c\ud68c\uc131 \ud504\ub85c\uc81d\ud2b8\uac00 \uc544\ub2c8\ub77c, \uc9c0\uc18d\uc801\uc778 \ud53c\ub4dc\ubc31\uacfc \uc7ac\ud559\uc2b5\uc774 \ud544\uc694\ud55c \ub300\uc0c1\uc73c\ub85c \ub2e4\ub8e8\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ud53c\ub4dc\ubc31 \ub8e8\ud504\uac00 \uc5c6\ub294 AI \uc2dc\uc2a4\ud15c\uc740 \ub2ec\uc131\ud574\uc57c \ud560 \uc131\uacfc\uc640 \uc810\ucc28 \uaca9\ucc28\uac00 \ubc8c\uc5b4\uc9c0\uba70 \uc5b4\uae0b\ub098\uac8c \ub429\ub2c8\ub2e4. \uc2e4\uc2dc\uac04\uc73c\ub85c KPI\ub97c \uce21\uc815\ud558\uace0, \ub9e4\uc77c \uc2e0\ud638\ub97c \ubd84\uc11d\ud558\uba70, \ub9e4\uc8fc \uc131\ub2a5 \uc800\ud558\ub97c \ud30c\uc545\ud558\uace0, \ub9e4\uc6d4 \uc7ac\ud559\uc2b5\uc744 \uc9c4\ud589\ud558\uba70, \ubd84\uae30\ubcc4\ub85c \uac80\uc99d\ud558\ub294 \uac83\uc774\uc57c\ub9d0\ub85c AI \uc2dc\uc2a4\ud15c\uc774 \ud1f4\ud654\ud558\uc9c0 \uc54a\uace0 \uc9c0\uc18d\uc801\uc73c\ub85c \ubc1c\uc804\ud558\uac8c \ub9cc\ub4dc\ub294 \ubc29\ubc95\uc785\ub2c8\ub2e4. KPI\uac00 \uae30\uc220\uc801 \uc194\ub8e8\uc158\uc758 \uc6d0\ud65c\ud55c \uc791\ub3d9\uacfc \uadf8\uac83\uc774 \ub3c4\ucd9c\ud574\uc57c \ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub97c \ubaa8\ub450 \ucd94\uc801\ud558\ub3c4\ub85d \ud558\uc138\uc694.<\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

          \ud30c\uae09 \ud6a8\uacfc\uc640 \ubcf5\ub9ac \ud6a8\uacfc<\/span><\/span>\u00a0<\/span>\u00a0<\/span><\/span>\u00a0<\/span><\/h2>\n

          AI \ud504\ub85c\uc81d\ud2b8\ub97c \ucd94\uc9c4\ud560 \ub54c \ud754\ud788 \ubc94\ud558\ub294 \uac00\uc7a5 \ud070 \uc2e4\uc218 \uc911 \ud558\ub098\ub294 \ub2e8 \ud558\ub098\uc758 \uc790\ub3d9\ud654 \uacb0\uc815\uc774 \uc6b4\uc601 \uc804\ubc18\uc744 \uc5bc\ub9c8\ub098 \ud06c\uac8c \ubcc0\ud654\uc2dc\ud0a4\ub294\uc9c0\ub97c \uac04\uacfc\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc758 \ud575\uc2ec\uc5d0 \ud558\ub098\uc758 \uae30\ub2a5\ub9cc \ub3c4\uc785\ud558\ub354\ub77c\ub3c4 \ub77c\uc6b0\ud305 \ub85c\uc9c1, \uc0c1\ub2f4\uc0ac \ud234, \ub370\uc774\ud130 \uac70\ubc84\ub10c\uc2a4, \uc2ec\uc9c0\uc5b4 \uc131\uacf5\uc744 \uce21\uc815\ud558\ub294 \ubc29\uc2dd\uc5d0\uae4c\uc9c0 \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

          \uc774 \uacbd\uc6b0, \ub300\ubd80\ubd84\uc740 \uc774\ub97c \uad00\ub9ac\ud574\uc57c \ud560 \uc704\ud5d8\uc73c\ub85c \ucde8\uae09\ud558\uae30 \uc27d\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc704\ud5d8\uc774 \uc544\ub2c8\ub77c, \uc81c\ub300\ub85c \ub098\uc544\uac00\uace0 \uc788\ub2e4\ub294 \uc2e0\ud638\uc785\ub2c8\ub2e4. Perez\uc640 Kusters\ub294 \uc774\ub7ec\ud55c \ud30c\uae09 \ud6a8\uacfc\ub97c \uc801\uadf9\uc801\uc73c\ub85c \ucd09\ubc1c\ud558\ub77c\uace0 \uac15\ub825\ud788 \uc870\uc5b8\ud569\ub2c8\ub2e4. \uc774\uac83\uc774\uc57c\ub9d0\ub85c \ud22c\uc790 \ud6a8\uacfc\uac00 \ub208\ub369\uc774\ucc98\ub7fc \ucee4\uc9c0\ub294 \ubcf5\ub9ac \uc218\uc775\uc744 \uc774\ub044\ub294 \uba54\ucee4\ub2c8\uc998\uc785\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

          \ud30c\uae09 \ud6a8\uacfc\ub97c \uc720\ub3c4\ud558\uc5ec \uc218\uc775\uc744 \ucc3d\ucd9c\ud558\ub824\uba74 \uc62c\ubc14\ub978 \uc0ac\uc6a9 \uc0ac\ub840\uc5d0\uc11c \uc2dc\uc791\ud574\uc57c \ud569\ub2c8\ub2e4. \uc55e\uc11c \uc18c\uac1c\ud55c 5\ub2e8\uacc4\uc5d0\uc11c \uac15\uc870\ud55c \u2018\uc900\ube44\ub3c4 \uc810\uac80\u2019\uc774 \uc911\uc694\ud55c \uc774\uc720\uac00 \uc5ec\uae30\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uc0ac\uc6a9 \uc0ac\ub840\ub294 \ube44\uc988\ub2c8\uc2a4 \ucf00\uc774\uc2a4\uc5d0 \ubd80\ud569\ud574\uc57c \ud558\uace0, \uae30\uc220\uc801\uc73c\ub85c \uc2e4\ud604 \uac00\ub2a5\ud574\uc57c \ud558\uba70, \ubcf4\uc720\ud55c \ub370\uc774\ud130\uc5d0 \uae30\ubc18\ud574\uc57c \ud558\uace0, \uc0c1\ub2f4\uc0ac\uc640 \uc288\ud37c\ubc14\uc774\uc800, \ud504\ub85c\uc138\uc2a4 \ucc45\uc784\uc790\uc758 \uc9c0\uc9c0\ub97c \ubc1b\uc544\uc57c \ud569\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

          \ub354 \ub9ce\uc740 \uc0ac\uc6a9 \uc0ac\ub840\ub97c \ubc30\ud3ec\ud560\uc218\ub85d \uc774\uc804 \uc0ac\uc6a9 \uc0ac\ub840\uc758 \ub370\uc774\ud130, \uc2e0\ub8b0, \uc778\ud504\ub77c\uac00 \ub2e4\uc74c \ub2e8\uacc4\ub85c \uadf8\ub300\ub85c \uc774\uc5b4\uc9c0\ubbc0\ub85c \ub354\uc6b1 \uac15\ub825\ud55c \uc601\ud5a5\uc744 \ubbf8\uce58\uac8c \ub429\ub2c8\ub2e4. \uc801\uc808\ud558\uac8c \ubc30\uce58\ub41c \ub2e8 \ud558\ub098\uc758 \uc0ac\uc6a9 \uc0ac\ub840\ub9cc\uc73c\ub85c\ub3c4 \uac00\uce58\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7ec\ub098 AI\uac00 \uac1c\ubcc4 \uc194\ub8e8\uc158\uc5d0 \uba38\ubb34\ub974\uc9c0 \uc54a\uace0 CX\uc758 \uae30\ubc18\uc774 \ub420 \ub54c \uadf8 \uac00\uce58\ub294 \ubcf5\ub9ac\ub85c \uc99d\uac00\ud569\ub2c8\ub2e4. <\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

          \uc801\uc751\ud558\uace0, \uc8fc\ub3c4\ud558\uace0, \ud655\uc7a5\ud558\uc138\uc694<\/span><\/span>\u00a0<\/span><\/span>\u00a0<\/span><\/span>\u00a0<\/span><\/h2>\n

          AI \ud504\ub85c\uc81d\ud2b8\ub294 \uc2dc\uc791 \uc9c0\uc810\ub9cc\ud07c\uc774\ub098 \ud655\uc7a5 \ubc29\ubc95\ub3c4 \uc911\uc694\ud569\ub2c8\ub2e4. \uaddc\ubaa8\ub294 \uc2e0\uc911\ud558\uac8c \ub298\ub824\uac00\uc57c \ud569\ub2c8\ub2e4. \uc18c\uaddc\ubaa8 \ud30c\uc77c\ub7ff\uc744 \ud1b5\ud574 \uac1c\ub150\uc744 \uac80\uc99d\ud558\uace0, \uc2a4\ud2b8\ub808\uc2a4 \ud14c\uc2a4\ud2b8\ub97c \uac70\uce58\uba70, \uc810\uc9c4\uc801\uc73c\ub85c \ud655\uc7a5\ud558\uace0, \ud53c\ub4dc\ubc31 \ub8e8\ud504\uc640 \uc548\uc804\uc131 \uc810\uac80\uc774 \ub9c8\ub828\ub41c \ud6c4\uc5d0\ub9cc \ubcf8\uaca9\uc801\uc778 \uc804\uc0ac \ubc30\ud3ec \ub2e8\uacc4\ub85c \ub118\uc5b4\uac00\uc138\uc694. \uc774 \ubc29\ubc95\uc740 \uacfc\uac70 \ucee8\ud0dd\uc13c\ud130 \uae30\uc220 \ub3c4\uc785\uc758 \ud2b9\uc9d5\uc774\uc5c8\ub358 \uc77c\uad04 \ubc30\ud3ec \ubc29\uc2dd\ubcf4\ub2e4 \ub354 \ub9ce\uc740 \uc778\ub0b4\uac00 \ud544\uc694\ud558\uc9c0\ub9cc, AI\ub294 \uc774\uc804\uc758 \ub2e4\ub978 \uc2dc\uc2a4\ud15c\ub4e4\uacfc\ub294 \uc644\uc804\ud788 \ub2e4\ub974\uac8c \uc791\ub3d9\ud569\ub2c8\ub2e4. AI \ud655\uc7a5\uc740 \uc2a4\uc704\uce58\ub97c \ucf1c\ub4ef \ud55c \ubc88\uc5d0 \uc774\ub8e8\uc5b4\uc9c0\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \ub2e8\uacc4\ub97c \ubc1f\uc544 \ub098\uac00\uba70 \uacac\uace0\ud558\uac8c \uc313\uc544\uac00\ub294 \uacfc\uc815\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

          \uac00\uce58\ub97c \ud655\uc7a5\ud558\ub824\uba74 \uc6d0\uce59\uacfc \uaddc\uc728\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \ub9c8\ucc30\uc744 \ub290\ub07c\ub294 \uc9c0\uc810\uc758 \uacbd\ud5d8\uc5d0\uc11c \uc2dc\uc791\ud558\uace0, \uacbd\uc601\uc9c4\uc774 \uc911\uc694\ud558\uac8c \uc5ec\uae30\ub294 \ube44\uc988\ub2c8\uc2a4 \ucf00\uc774\uc2a4\uc640 \uc5f0\uacb0\ud558\uba70, \uac01 \uc0ac\uc6a9 \uc0ac\ub840\uac00 \ub2e4\uc74c \uc0ac\uc6a9 \uc0ac\ub840\ub97c \uc704\ud55c \uc2dc\ud5d8\ub300\uac00 \ub418\ub3c4\ub85d \ud558\uc138\uc694. \uc774\uac83\uc774 \ub2e8\uc21c\ud788 \uae30\ub2a5\uc744 \uc887\ub294 \uac83\uacfc \uc0ac\ub78c, AI, \ub370\uc774\ud130, \ud234\uc774 \ud558\ub098\uc758 \ud1b5\ud569\ub41c \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc791\ub3d9\ud558\ub294 <\/span>\uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/span>\uc73c\ub85c \ub098\uc544\uac00\ub294 \uac83\uc758 \ucc28\uc774\uc785\ub2c8\ub2e4. AI\ub97c \ud1b5\ud574 \uc2e4\uc9c8\uc801\uc778 \uac00\uce58\ub97c \uc2e4\ud604\ud558\ub294 \uc870\uc9c1\uc740 \ub2e8\uc21c\ud788 AI\ub97c \ub354 \ub9ce\uc774 \ub3c4\uc785\ud55c \uac83\ub9cc\uc73c\ub85c \uadf8\ub7ec\ud55c \uc131\uacfc\ub97c \ub2ec\uc131\ud55c \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc0ac\ub78c, \ud504\ub85c\uc138\uc2a4, \ubcc0\ud654 \uad00\ub9ac\ub97c \ud3ec\ud568\ud55c AI \ud504\ub85c\uc81d\ud2b8 \uc804\uccb4\ub97c \ube44\uc988\ub2c8\uc2a4\uc5d0 \uac00\uc7a5 \uc911\uc694\ud55c \uc131\uacfc\uc5d0 \uc815\ub82c\uc2dc\ud0a8 \uacb0\uacfc\uc785\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

          [vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\uc5d4\ud130\ud504\ub77c\uc774\uc988 AI \ud504\ub85c\uc81d\ud2b8\uc758 \ucc98\ucc38\ud55c \uc218\uce58\ub4e4\uc740 \ubb34\uc2dc\ud558\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. \uac8c\ub2e4\uac00 \ud22c\uc790 \uac00\uce58\ub97c \uacbd\uc601\uc9c4\uc5d0\uac8c \uc815\ub2f9\ud654\ud558\ub294 \uc77c\uc740 \ub354\uc6b1 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. MIT\uc758 Project NANDA\uc5d0 \ub530\ub974\uba74 \uc870\uc9c1\uc758 95%\uac00 AI \ud22c\uc790\ub85c\ubd80\ud130 \uce21\uc815 \uac00\ub2a5\ud55c \uc218\uc775\uc744 \uc5bb\uc9c0 \ubabb\ud558\uace0 \uc788\ub294 \uac83\uc73c\ub85c \ub098\ud0c0\ub0ac\uc2b5\ub2c8\ub2e4. BCG\ub294 \uc2e4\uc9c8\uc801\uc778 AI \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\uace0 \uc788\ub294 \uc870\uc9c1\uc758 \ube44\uc728\uc744 \ub2e8 4%\ub85c \uc9d1\uacc4\ud588\uc2b5\ub2c8\ub2e4. CX \ub9ac\ub354\ub4e4\ub3c4 AI \ud22c\uc790\uc640 \uc218\uc775 \uac04\uc758 \uaca9\ucc28\uc5d0 \uc5b4\ub824\uc6c0\uc744 \uacaa\uace0 \uc788\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. […]<\/p>\n","protected":false},"author":185,"featured_media":643936,"template":"","tax_priority":[54],"tax_blogtype":[17757],"tax_blogcategory":[18486,18467,18264],"tax_contenttheme":[14874],"tax_bundle":[],"tax_contenttheme2":[16134],"tax_capability_sitewide":[16203,18512,18304],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[16914,16895],"tax_sector":[16963,18532,17009,17069,16927,17035],"tax_segment":[17133,17085,17120],"class_list":["post-647163","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-executives-ko-kr","tax_blogcategory-ai---","tax_blogcategory-experience-orchestration-ko-kr","tax_blogcategory-18264","tax_contenttheme-level-up-your-technology-ko-kr","tax_contenttheme2-improve-customer-experience-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-analytics-and-reporting-ko-kr","tax_capability_sitewide-journey-management-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-business-ko-kr","tax_sector-healthcare-ko-kr","tax_sector-industrial-ko-kr","tax_sector-public-ko-kr","tax_sector-technology-ko-kr","tax_sector-financial-ko-kr","tax_sector-retail-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/647163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/185"}],"version-history":[{"count":12,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/647163\/revisions"}],"predecessor-version":[{"id":648015,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/647163\/revisions\/648015"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/643936"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=647163"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=647163"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=647163"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=647163"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=647163"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=647163"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=647163"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=647163"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=647163"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=647163"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=647163"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=647163"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=647163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}