{"id":644417,"date":"2026-09-02T09:00:41","date_gmt":"2026-09-02T16:00:41","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/winning-in-the-agentic-era"},"modified":"2026-10-09T09:15:08","modified_gmt":"2026-10-09T16:15:08","slug":"winning-in-the-agentic-era","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/winning-in-the-agentic-era","title":{"rendered":"\uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300\uc758 \uc131\uacf5 \uc804\ub7b5"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3>\ub2e8\ub3c5\ud615 AI\uac00 \uc544\ub2cc \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc774 \uace0\uac1d \uacbd\ud5d8\uc758 \ud5a5\ud6c4 10\ub144\uc744 \uacb0\uc815\ud558\ub294 \uc774\uc720<\/h3>\n<p><strong><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\">\uac1c\uc694<\/span><\/strong><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\">: \ub9ce\uc740 \uace0\uac1d\uc740 \uc774\ubbf8 \ud6cc\ub96d\ud55c \uacbd\ud5d8\uc5d0 \ub300\ud55c \uae30\uc900\uc744 \ub0b4\ub838\uc2b5\ub2c8\ub2e4. \uadf8 \uae30\uc900\uc740 \uc5b4\ub290 \ud55c \uc0b0\uc5c5\uad70\uc758 \uc11c\ube44\uc2a4\ub97c \ud1b5\ud574 \ud615\uc131\ub41c \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc790\uc2e0\uc744 \uae30\uc5b5\ud558\uace0, \uacfc\uac70 \uc774\ub825\uc744 \uc54c\uace0 \uc788\uc73c\uba70, \ub2e8 \ud55c \ubc88\uc5d0 \uc77c\uc744 \ucc98\ub9ac\ud574 \uc8fc\ub294 \uc77c\uc0c1 \uc18d \ubaa8\ubc14\uc77c AI\ub97c \ud1b5\ud574 \uc790\uc5f0\uc2a4\ub7fd\uac8c \ud559\uc2b5\ub41c \uac83\uc785\ub2c8\ub2e4. \ubaa8\ub4e0 \uae30\uc5c5\uc740 \uadf8\ub7ec\ud55c \uae30\uc900\uc73c\ub85c \ud3c9\uac00\ubc1b\uace0 \uc788\uc73c\uba70, \uc774\ub294 \ub2e8\uc21c\ud788 \ub2e8\ub3c5\ud615 AI\ub97c \ub354 \ub9ce\uc774 \ucd94\uac00\ud558\ub294 \uac83\ub9cc\uc73c\ub85c\ub294 \ub3c4\ub2ec\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\uc740 \uc774\ubbf8 AI\ub97c \ucda9\ubd84\ud788 \ubcf4\uc720\ud558\uace0 \uc788\uc9c0\ub9cc, \uace0\uac1d\uc758 \uae30\ub300\uce58\uc640 \uc2dc\uc2a4\ud15c\uc774 \uc81c\uacf5\ud558\ub294 \uc11c\ube44\uc2a4 \uac04\uc758 \uac04\uadf9\uc740 \uc810\uc810 \ub354 \uae4a\uc5b4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uaca9\ucc28\ub97c \uc881\ud788\ub824\uba74 Genesys Cloud\u2122\uc640 \uac19\uc740 \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ub2e4\uc591\ud55c \ucee4\ubba4\ub2c8\ucf00\uc774\uc158 \ucc44\ub110\uacfc IT \ud658\uacbd\uc5d0\uc11c \ud30c\uc545\ud55c \uace0\uac1d\uc758 \uc758\ub3c4\uc640 \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \ube44\uc988\ub2c8\uc2a4\ub97c \ucd5c\uc801\ud654\ud558\uba74\uc11c \uc6d0\ud558\ub294 \uc131\uacfc\ub97c \ub300\uaddc\ubaa8\ub85c \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud\ub294 \uce21\uc815 \uac00\ub2a5\ud55c \uc131\uacfc(\ucd5c\ub300 90%\uc758 \uc790\ub3d9\ud654 \ud574\uacb0\ub960, 25%\uc758 \ub192\uc740 \ud310\ub9e4 \uc804\ud658\uc728, 900%\uc758 ROI \ub4f1)\ub97c \ub3c4\ucd9c\ud558\ub294 \ub370 \ud544\uc694\ud55c \ud50c\ub7ab\ud3fc, \ud30c\ud2b8\ub108 \uc5d0\ucf54\uc2dc\uc2a4\ud15c, AI\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. 5\ub144\uc9dc\ub9ac \uc7a5\uae30 \ub85c\ub4dc\ub9f5 \ub300\uc2e0, \uc9c0\uae08 \ubc14\ub85c \uc2e4\ud604 \uac00\ub2a5\ud55c \uccab \ubc88\uc9f8 \uacbd\ud5d8\ubd80\ud130 \uc2dc\uc791\ud574 \ubcf4\uc138\uc694.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc774\ubbf8 \uc6c0\uc9c1\uc774\uae30 \uc2dc\uc791\ud55c \uace0\uac1d<\/h2>\n<p>\uc18c\ube44\uc790\uc758 92%\ub294 \ubaa8\ub4e0 \uae30\uc5c5\uc5d0 \uc790\uc2e0\uc774 \uacbd\ud5d8\ud588\ub358 \ucd5c\uace0\uc758 \uc11c\ube44\uc2a4 \uc218\uc900\uc744 \uae30\ub300\ud569\ub2c8\ub2e4. 91%\ub294 \uae30\uc5c5\uc5d0 \ub300\ud55c \ud3c9\uac00\uac00 \uace0\uac1d \uc11c\ube44\uc2a4 \uc218\uc900\uc5d0 \uc88c\uc6b0\ub41c\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. 85%\ub294 \ud615\ud3b8\uc5c6\ub294 \uc11c\ube44\uc2a4 \ub54c\ubb38\uc5d0 \uc9c0\ucd9c\uc744 \uc904\uc774\uac70\ub098 \ub4f1\uc744 \ub3cc\ub838\ub2e4\uace0 \ub2f5\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \ube0c\ub79c\ub4dc \uacbd\ud5d8\uc744 \uadc0\uc0ac\uc758 \uc9c1\uc811\uc801\uc778 \uacbd\uc7c1\uc0ac\uc640 \ube44\uad50\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc0b0\uc5c5\uc5d0 \uad00\uacc4 \uc5c6\uc774 \uc790\uc2e0\uc774 \uacaa\uc5c8\ub358 \ucd5c\uace0\uc758 \uacbd\ud5d8\uc774 \ud3c9\uac00 \uae30\uc900\uc774 \ub418\uba70, \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uacbd\ud5d8\ud560 \ub54c\ub9c8\ub2e4 \uc774 \uae30\uc900\uc740 \uc0c8\ub86d\uac8c \uac31\uc2e0\ub429\ub2c8\ub2e4.<sup>1<\/sup><\/p>\n<p>\uac1c\uc778\uc801\uc778 \uc6a9\ub3c4\uc758 AI \uc0ac\uc6a9\uc740 \uae30\uc900\uc744 \ub2e4\uc2dc \ud55c\ubc88 \ub192\uc600\uc2b5\ub2c8\ub2e4. AI\ub294 \ucde8\ud5a5\uc744 \uae30\uc5b5\ud558\uace0, \uacfc\uac70 \uc774\ub825\uc744 \uc54c\uba70, \uc2e4\uc2dc\uac04 \uc815\ubcf4\uc5d0 \uc5f0\uacb0\ud558\uc5ec \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uac83\uc744 \ucc98\ub9ac\ud569\ub2c8\ub2e4. \ucee8\ud14d\uc2a4\ud2b8\ub97c \ud30c\uc545\ud558\uace0 \uc788\uae30 \ub54c\ubb38\uc5d0 \uc9c0\ub2a5\uc801\uc73c\ub85c \ud589\ub3d9\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. \ubc14\ub85c \uc774 \uc9c0\uc810\uc5d0\uc11c \ub300\ubd80\ubd84\uc758 \uae30\uc5c5 \ub9ac\ub354\ub4e4\uc774 \ub193\uce58\uace0 \uc788\ub294 \uc0ac\uc2e4\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uace0\uac1d\uc774 \uac1c\uc778\uc801\uc73c\ub85c \uc0ac\uc6a9\ud558\ub294 \uadf8 \uc5b4\ub5a4 AI\ubcf4\ub2e4\ub3c4 \ud48d\ubd80\ud55c \uace0\uac1d \ucee8\ud14d\uc2a4\ud2b8\ub97c \ubcf4\uc720\ud558\uace0 \uc788\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc774\ub825, \ubcf4\uc720 \uc81c\ud488, \uc9c0\ub09c\uc8fc\uc5d0 \uc811\uc218\ub41c \ubb38\uc758, \uc624\ub298 \uc544\uce68\uc5d0 \uc2e4\ud328\ud55c \uacb0\uc81c \ub4f1\uc744 \uc608\ub85c \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ucee8\ud14d\uc2a4\ud2b8 \uae30\ubc18\uc758 \uc778\ud154\ub9ac\uc804\uc2a4\ub294 \uc2e4\uc2dc\uac04 \ub300\ud654 \ucc44\ub110, CRM, ERP, \uccad\uad6c \uc2dc\uc2a4\ud15c\ubfd0\ub9cc \uc544\ub2c8\ub77c, \uc9c0\ub09c 10\ub144\uac04 \uad6c\ucd95\ub41c \uc5c5\uacc4 \ubc0f \ub9de\ucda4\ud615 \uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0 \ud769\uc5b4\uc838 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \uc5f0\uacb0\ud558\uac70\ub098 \uc870\uc815\ud558\ub294 \uc2dc\uc2a4\ud15c\uc740 \uc5c6\uc2b5\ub2c8\ub2e4. \uadf8\ub85c \uc778\ud574 \ubc1c\uc0dd\ud558\ub294 \ucee8\ud14d\uc2a4\ud2b8 \ud65c\uc131\ud654\uc758 \ud55c\uacc4\ub97c \ud574\uacb0\ud558\uba74 \uac00\uc7a5 \ud070 \uc218\uc775 \ucc3d\ucd9c\uc758 \uc0c8\ub85c\uc6b4 \uae30\ud68c\ub97c \ub9de\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uae30\ud68c\uc758 \ubb38\uc73c\ub85c \ub4e4\uc5b4\uac08 \uc2dc\uac04\uc740 \ub9ce\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. AI \ub3c4\uc785\ub960\uc740 \ub192\uc9c0\ub9cc, \ucee8\ud14d\uc2a4\ud2b8 \uae30\ubc18 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \ub300\uaddc\ubaa8\ub85c \ud65c\uc6a9\ud558\uc5ec \uc774\ub97c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\ub294 \uae30\uc5c5\uc740 \ub4dc\ubb45\ub2c8\ub2e4. IDC\uc5d0 \ub530\ub974\uba74 \uc804 \uc138\uacc4 \uc870\uc9c1\uc758 3.1%\ub9cc\uc774 \uac00\uc7a5 \uc131\uc219\ud558\uace0 \ucd5c\uc801\ud654\ub41c AI \uc131\uc219\ub3c4 \ub2e8\uacc4\uc5d0 \ub3c4\ub2ec\ud588\uc2b5\ub2c8\ub2e4<sup>2<\/sup>. \uc55e\uc73c\ub85c \ucee8\ud14d\uc2a4\ud2b8 \uae30\ubc18 \uc778\ud154\ub9ac\uc804\uc2a4\ub294 \ub2e8\uc21c\ud55c \ucc28\ubcc4\ud654 \uc694\uc18c\ub97c \ub6f0\uc5b4\ub118\uc5b4 \ud544\uc218 \uc694\uc18c\ub85c \ube60\ub974\uac8c \uc790\ub9ac\ud560 \uc804\ub9dd\uc785\ub2c8\ub2e4. \uc9c0\uae08 \uc2e4\ud589\uc5d0 \ub098\uc11c\uc9c0 \uc54a\ub294 \uae30\uc5c5\uc740 \ubbf8\ub798 \ub9ac\uc2a4\ud06c\ub294 \ubb3c\ub860, \uaca9\ucc28\ub97c \ub530\ub77c\uc7a1\uae30 \uc704\ud574 \ud6e8\uc52c \ub354 \ub9ce\uc740 \ube44\uc6a9\uc744 \uce58\ub7ec\uc57c \ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text]<\/p>\n<h2>\ubcf5\uc7a1\uc131\uc744 \uc99d\uac00\uc2dc\ud0a4\ub294 \ub2e8\ub3c5\ud615 AI<\/h2>\n<p>\uae30\uc5c5\uc774 \ub3c4\uc785\ud55c \ub300\ubd80\ubd84\uc758 AI\ub294 \uc9c0\uc6d0 \uc218\uc900\uc5d0 \uba38\ubb3c\ub7ec \uc788\uc2b5\ub2c8\ub2e4. \ubc18\ubcf5\uc801\uc778 \uc694\uccad\uc5d0 \ub300\uc751\ud558\ub294 \ubd07, \uc0c1\ub2f4\uc0ac\ub97c \ub3d5\ub294 \ucf54\ud30c\uc77c\ub7ff, \ub808\uac70\uc2dc \ud504\ub85c\uc138\uc2a4\uc5d0 \ub367\ubd99\uc778 \uc9c0\uc2dd \ud234 \ub4f1\uc774 \uc5ec\uae30\uc5d0 \ud574\ub2f9\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc77c\uc815 \ubd80\ubd84 \ud6a8\uc728\uc131\uc740 \ud5a5\uc0c1\ub410\uc9c0\ub9cc, \uc6b4\uc601 \ubaa8\ub378\uc740 \uadf8\ub300\ub85c\uc785\ub2c8\ub2e4. \uc5c5\ubb34\ub294 \uc5ec\uc804\ud788 \uc0ac\uc804\uc5d0 \uc815\uc758\ub41c \ub2e8\uacc4\uc5d0 \ub530\ub77c \uc9c4\ud589\ub418\uace0, \uc9c1\uc6d0\ub4e4\uc740 \uc218\uc791\uc5c5\uc73c\ub85c \ubb38\uc81c\ub97c \ud574\uacb0\ud569\ub2c8\ub2e4. \ub2e8\ub3c5\ud615 AI\ub97c \ub354 \ub9ce\uc774 \ub3c4\uc785\ud55c\ub2e4\uace0 \ubb38\uc81c\uac00 \ud574\uacb0\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc624\ud788\ub824 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub354 \ub9ce\uc740 \uc0ac\uc77c\ub85c\uc640 \ub9c8\ucc30\uc744 \uc77c\uc73c\ud0b5\ub2c8\ub2e4.<\/p>\n<p>\ubc18\uba74, \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uc5c5\ubb34 \ub2e8\uc704\ub97c \u2018\uc808\ucc28\uc801 \ub2e8\uacc4\u2019\uc5d0\uc11c \u2018\uace0\uac1d \uc911\uc2ec\uc758 \uacb0\uacfc\u2019\ub85c \uc804\ud658\ud569\ub2c8\ub2e4. \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc740 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc774\ud574\ud558\uace0, \ucee8\ud14d\uc2a4\ud2b8\ub97c \ud65c\uc131\ud654\ud558\uba70, \ubb34\uc2a8 \uc77c\uc774 \uc77c\uc5b4\ub098\uace0 \uc788\ub294\uc9c0 \ud30c\uc545\ud558\uace0, \ucd5c\uc120\uc758 \ub2e4\uc74c \uc870\uce58\ub97c \ucd94\ub860\ud569\ub2c8\ub2e4. \ub610\ud55c \uc2dc\uc2a4\ud15c, AI \uc0c1\ub2f4\uc0ac, \uc778\uac04 \uc0c1\ub2f4\uc0ac \uc804\ubc18\uc5d0\uc11c \uc870\uce58\ub97c \ucde8\ud558\uace0, \uadf8 \uacb0\uacfc\ub97c \ud559\uc2b5\ud569\ub2c8\ub2e4. \uc774\ub7f0 \ubaa8\ub4e0 \uc791\uc5c5\uc740 \uae30\uc5c5\uc758 \uc815\ucc45\uacfc \ud1b5\uc81c \uc548\uc5d0\uc11c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc870\uc9c1\uc774 \uc5bb\ub294 \ubcf4\uc0c1\uc740 \ub2e8\uc21c\ud55c AI \uc790\uc728\uc131\uc774 \uc544\ub2d9\ub2c8\ub2e4. \ub354 \ub0ae\uc740 \uc11c\ube44\uc2a4 \ube44\uc6a9, \ub354 \ub192\uc740 \uc804\ud658\uc728, \ub354 \uac15\ub825\ud55c \uace0\uac1d \uc720\uc9c0\uc728\uc774\ub77c\ub294 \uc131\uacfc\ub97c \uac70\ub450\uac8c \ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc131\uacf5 \ud544\uc218 \uc694\uc18c\uac00 \ub41c \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc<\/h2>\n<p>\uc2dc\uc7a5\uc744 \ub9ac\ub4dc\ud558\ub294 \uae30\uc5c5\ub4e4\uc740 \ub2e4\uc12f \uac00\uc9c0 \ud575\uc2ec \uc694\uc18c\ub97c \uac16\ucd98 \ub2e4\uc74c AI \uaddc\ubaa8\ub97c \ud655\uc7a5\ud569\ub2c8\ub2e4. \uc774 \uc911 \ud558\ub098\ub77c\ub3c4 \ub193\uce58\uba74 \ud504\ub85c\uc81d\ud2b8\ub294 \ud30c\uc77c\ub7ff \ub2e8\uacc4\uc5d0\uc11c \uc815\uccb4\ub418\uace0 \ub9d9\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 \uc5d4\ud130\ud504\ub77c\uc774\uc988 AI \uc9c0\ucd9c\uc774 \uc774 \ub2e8\uacc4\uc5d0 \uba38\ubb3c\ub7ec \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-645822\" src=\"https:\/\/www.genesys.com\/media\/Evolving-the-Operating-Model_Kor-scaled.png\" alt=\"\" width=\"1600\" height=\"903\" srcset=\"https:\/\/www.genesys.com\/media\/Evolving-the-Operating-Model_Kor-scaled.png 1600w, https:\/\/www.genesys.com\/media\/Evolving-the-Operating-Model_Kor-300x169.png 300w, https:\/\/www.genesys.com\/media\/Evolving-the-Operating-Model_Kor-1260x711.png 1260w, https:\/\/www.genesys.com\/media\/Evolving-the-Operating-Model_Kor-255x144.png 255w, https:\/\/www.genesys.com\/media\/Evolving-the-Operating-Model_Kor-374x210.png 374w, https:\/\/www.genesys.com\/media\/Evolving-the-Operating-Model_Kor-293x165.png 293w, https:\/\/www.genesys.com\/media\/Evolving-the-Operating-Model_Kor-580x326.png 580w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">\ucee8\ud14d\uc2a4\ud2b8\ub97c \ud1b5\ud55c <strong>\uc5f0\uacb0\ub41c \uacbd\ud5d8<\/strong>. \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc740 \uc815\ubcf4\ub97c \uc0dd\uc131\ud558\uc9c0\ub9cc, \ub300\ubd80\ubd84\uc758 \uc870\uc9c1\uc740 \uc778\ud130\ub799\uc158\uc774 \ub05d\ub098\ub294 \uc21c\uac04 \ud574\ub2f9 \uc815\ubcf4\ub97c \ub193\uce58\uace0 \ub9d9\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc815\ubcf4\ub97c \ucea1\ucc98\ud558\uace0, \uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0\uc11c \uc0ac\uc6a9\uc790 \uc2dd\ubcc4 \uc815\ubcf4\ub97c \ud1b5\ud569\ud558\uba70, \ub2e4\uc74c \uc758\uc0ac\uacb0\uc815\uc5d0 \ubc18\uc601\ud558\uc138\uc694. \uace0\uac1d\uacfc \uc9c1\uc6d0\uc774 \ucc98\uc74c\ubd80\ud130 \ub2e4\uc2dc \ub300\ud654\ub97c \uc2dc\uc791\ud558\ub294 \ub300\uc2e0, \uc774\uc804 \uacbd\ud5d8\uc774 \uc911\ub2e8\ub41c \uc9c0\uc810\uc5d0\uc11c \uc18c\ud1b5\uc744 \uc774\uc5b4\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucee8\ud14d\uc2a4\ud2b8\ub294 \uc77c\ud68c\uc131 \uacbd\ud5d8\uc744 \uc5f0\uacb0\ub41c \uacbd\ud5d8\uc73c\ub85c \ubc14\uafb8\ub294 \uc911\uc694\ud55c \uc790\uc0b0\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\">\uc778\uac04\uacfc AI \uc5d0\uc774\uc804\ud2b8\ub97c \ud558\ub098\ub85c \ud1b5\ud569\ud55c <strong>\ub2e8\uc77c \uc6cc\ud06c\ud3ec\uc2a4<\/strong>. AI \uc5d0\uc774\uc804\ud2b8\ub97c \uc0ac\ub78c\uacfc \ub3d9\uc77c\ud55c \uc778\uc7ac \ub77c\uc774\ud504\uc0ac\uc774\ud074 \uc548\uc5d0\uc11c \ub3c4\uc785\ud558\uace0, \uc5ed\ub7c9\uc744 \uac1c\ubc1c\ud558\uba70, \uc5c5\ubb34\ub97c \ubc30\uc815\ud558\uace0, \uc131\uacfc\ub97c \uce21\uc815\ud558\uc5ec, \ubaa8\ub4e0 \uc5c5\ubb34\uac00 \uc778\uac04\uacfc AI \uc911 \ub354 \uc798 \uc218\ud589\ud560 \uc218 \uc788\ub294 \uc8fc\uccb4\uc5d0\uac8c \ubc30\uc815\ub418\ub3c4\ub85d \ud558\uc138\uc694. \uc11c\ub85c \ub2e8\uc808\ub41c \ub450 \uac1c\uc758 \uc6cc\ud06c\ud3ec\uc2a4\ub294 \ub2e8\uc808\ub41c \ub450 \uac00\uc9c0 \uace0\uac1d \uacbd\ud5d8\uc744 \ub0b3\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\">\uc124\uacc4 \ub2e8\uacc4\ubd80\ud130 \ub0b4\uc7a5\ub41c <strong>\uac70\ubc84\ub10c\uc2a4 \uae30\ubc18\uc758 \uc790\uc728\uc131<\/strong>. \ubaa9\ud45c, \uac00\ub4dc\ub808\uc77c, \uad8c\ud55c, \uac10\uc0ac \ucd94\uc801, \uc5d0\uc2a4\uceec\ub808\uc774\uc158 \uccb4\uacc4\ub97c \uc2dc\uc791 \ub2e8\uacc4\uc5d0\uc11c \uc124\uacc4\ud558\uc138\uc694. \uc790\ub3d9\ud654 \uc2dc\uc2a4\ud15c\uc774 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc9c0 \ubabb\ud558\ub354\ub77c\ub3c4 \uc870\uc6a9\ud788 \ubb3b\ud788\ub294 \uc77c \uc5c6\uc774, \uc989\uc2dc \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc774\uad00\ub418\uc5b4 \ucc98\ub9ac\ub429\ub2c8\ub2e4. \uccb4\uacc4\uc801\uc778 \uac70\ubc84\ub10c\uc2a4\ub97c \uba85\ud655\ud788 \uc81c\uc2dc\ud568\uc73c\ub85c\uc368 \uc790\ub3d9\ud654\uc5d0 \ub300\ud55c \uacbd\uc601\uc9c4\uc758 \uc2b9\uc778\uc744 \uc218\uc6d4\ud558\uac8c \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\">\uc2a4\ucf54\uc5b4\ubcf4\ub4dc\ub85c\uc11c\uc758 <strong>\uc131\uacfc \uacbd\uc81c\ud559<\/strong>. \uc804\ud1b5\uc801\uc73c\ub85c \uae30\uc5c5\ub4e4\uc740 \uc131\uacfc\ub97c \ubd84\uc11d\ud558\uace0 \uac1c\uc120\ud558\uae30 \uc704\ud574 \u2018\uc0c1\ub2f4 \ucc98\ub9ac \uc2dc\uac04\u2019\uc774\ub098 \u2018\ucd5c\ucd08 \ubb38\uc758 \ud574\uacb0\ub960\u2019\uacfc \uac19\uc740 \uc6b4\uc601 \uc9c0\ud45c\ub97c \uc0ac\uc6a9\ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc5d0\uc774\uc804\ud2f1 \uc138\uc0c1\uc5d0\uc11c\ub294 \u2018\uacb0\uacfc\ub2f9 \ube44\uc6a9 \ubc0f \ub9e4\ucd9c\u2019\uc774 \uc131\uacf5\uc744 \uce21\uc815\ud558\ub294 \ud575\uc2ec \uae30\uc900\uc774 \ub429\ub2c8\ub2e4. \ub354 \uc911\uc694\ud55c \uc0ac\uc2e4\uc740 \uc774\ub7ec\ud55c \uc9c0\ud45c\ub4e4\uc774 \uac00\ub9ac\ud0a4\ub294 \uc131\uacfc\uac00 \uc9c0\uc18d\uc801\uc73c\ub85c \ucd5c\uc801\ud654\ub41c\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\">AI \ud504\ub85c\uc81d\ud2b8\uc5d0\uc11c <strong>\uc9c0\uc18d\uc801\uc778 \ud601\uc2e0<\/strong>\uc73c\ub85c \uc804\ud658. \uace0\uac1d \uae30\ub300\uce58, AI \uae30\uc220, \uc6cc\ud06c\ud3ec\uc2a4, \uaddc\uc81c, \ub0b4\ubd80 \uc6b4\uc601 \ubc29\uc2dd\uc740 \ub04a\uc784\uc5c6\uc774 \ubcc0\ud654\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uaddc\ubaa8\uc758 \ubcc0\ud654\ub97c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \uc778\ud504\ub77c\uac00 \ud544\uc694\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc774 \ub2e4\uc12f \uac00\uc9c0 \uc694\uc18c\ub294 \ubaa8\ub4e0 \ucc44\ub110, \uc2dc\uc2a4\ud15c, AI, \uc9c1\uc6d0, \uacbd\ud5d8 \uc804\ubc18\uc5d0\uc11c \ub3d9\uc2dc\uc5d0 \uc2e4\ud604\ub418\uc5b4\uc57c \ud558\uba70, \ub2e8\uc77c \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc73c\ub85c\ub294 \ubd88\uac00\ub2a5\ud569\ub2c8\ub2e4. \ub2e8\uc21c\ud788 \ub05d\ub0b4\ub294 \ub370 \ubaa9\uc801\uc774 \uc788\ub294 \ud504\ub85c\uc81d\ud2b8\uac00 \uc544\ub2c8\ub77c, \ube44\uc988\ub2c8\uc2a4\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \ud601\uc2e0\ud560 \uc218 \uc788\ub294 \ud50c\ub7ab\ud3fc\uc774\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uac1c\ubcc4 \uacbd\ud5d8\ub9c8\ub2e4 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc744 \ub367\ubd99\uc774\ub294 \ubc29\uc2dd\uc740 \uad6c\ucd95, \ubcf4\uc548, \uc720\uc9c0\uad00\ub9ac\uac00 \ud544\uc694\ud55c \ub610 \ub2e4\ub978 \ud1b5\ud569\uc744 \ucd94\uac00\ud558\ub294 \uac83\uc774\uba70, \uadf8\ub85c \uc778\ud574 \uce58\ub7ec\uc57c \ud558\ub294 \ube44\uc6a9\uc740 \uc194\ub8e8\uc158\uc774 \ucc3d\ucd9c\ud558\ub294 \uac00\uce58\ubcf4\ub2e4 \ud6e8\uc52c \ub354 \ube60\ub974\uac8c \ubd88\uc5b4\ub0a9\ub2c8\ub2e4. \ucee8\ud14d\uc2a4\ud2b8, \uc6cc\ud06c\ud3ec\uc2a4, \ucd5c\uc801\ud654, \uac70\ubc84\ub10c\uc2a4\uac00 \ub0b4\uc7a5\ub41c \ub2e8\uc77c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc740 \ub2e4\uc74c \ub2e8\uacc4\uc758 \ubaa8\ub4e0 \uace0\uac1d \uacbd\ud5d8\uc744 \ud55c\uce35 \uc218\uc6d4\ud558\uac8c \ub9cc\ub4e4\uba70, \uad6c\ucd95 \ube44\uc6a9\uacfc \ub09c\uc774\ub3c4\ub97c \uc624\ud788\ub824 \ud06c\uac8c \ub0ae\ucdb0\uc90d\ub2c8\ub2e4.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys Cloud, \ucd5c\uc801\uc758 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc<\/h2>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\">Genesys Cloud\ub294 \uc774\ub7ec\ud55c \uc5c5\ubb34\ub97c \uc704\ud574 \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub2e8\uc21c\ud55c AI \uae30\ub2a5\uc758 \ubaa8\uc74c\uc774 \uc544\ub2cc, \uacb0\uacfc\ub97c \ub9cc\ub4e4\uc5b4 \ub0b4\ub294 \uc2dc\uc2a4\ud15c\uc785\ub2c8\ub2e4. Genesys Cloud\ub294 \ucee8\ud14d\uc2a4\ud2b8 \uae30\ubc18 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \ubc14\ud0d5\uc73c\ub85c \uc791\ub3d9\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc5d0\uc11c \ub4dc\ub7ec\ub0b4\ub294 \uc815\ubcf4\ub97c \ucea1\ucc98\ud558\uc5ec, \ubaa8\ub4e0 AI\uc640 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uac00 \ucd5c\uc120\uc758 \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9b4 \uc218 \uc788\ub3c4\ub85d \uc81c\uacf5\ud569\ub2c8\ub2e4. \ub2e4\uc74c \ub124 \uac00\uc9c0 \uae30\ub2a5\uc774 \uc774 \uc791\uc5c5\uc744 \uc218\ud589\ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\">\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-638949 size-full\" src=\"https:\/\/www.genesys.com\/media\/Agentic-Orchestration-Platform-8.27-1.jpg\" alt=\"\" width=\"1600\" height=\"900\" srcset=\"https:\/\/www.genesys.com\/media\/Agentic-Orchestration-Platform-8.27-1.jpg 1600w, https:\/\/www.genesys.com\/media\/Agentic-Orchestration-Platform-8.27-1-300x169.jpg 300w, https:\/\/www.genesys.com\/media\/Agentic-Orchestration-Platform-8.27-1-1260x709.jpg 1260w, https:\/\/www.genesys.com\/media\/Agentic-Orchestration-Platform-8.27-1-256x144.jpg 256w, https:\/\/www.genesys.com\/media\/Agentic-Orchestration-Platform-8.27-1-374x210.jpg 374w, https:\/\/www.genesys.com\/media\/Agentic-Orchestration-Platform-8.27-1-293x165.jpg 293w, https:\/\/www.genesys.com\/media\/Agentic-Orchestration-Platform-8.27-1-580x326.jpg 580w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/p>\n<p><strong>Navigator: \ube0c\ub79c\ub4dc\uc758 \uad00\ubb38<\/strong>. \ub300\ubd80\ubd84\uc758 \uace0\uac1d \uc5ec\uc815\uc740 \uace0\uac1d\uc774 \uc9c1\uc811 \uae38\uc744 \ucc3e\uc544\uac00\ub294 \ubc29\uc2dd\uc785\ub2c8\ub2e4. \uace0\uac1d\uc774 \ud544\uc694\ud55c \uc5f0\ub77d\ucc98\ub97c \ucc3e\uace0, \uc54c\ub9de\uc740 \uba54\ub274 \uc635\uc158\uc744 \ucd94\uce21\ud558\uace0, \uc5b4\ub5a4 \uacfc\uc815\uc744 \ucc98\uc74c\ubd80\ud130 \uc5ec\ub7ec \ubc88 \ub2e4\uc2dc \uc2dc\uc791\ud558\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uc801\uc808\ud55c \ubd07\uc744 \ucc3e\uc544 \uc6d0\ud558\ub294 \ubc14\ub97c \uc124\uba85\ud588\uc9c0\ub9cc \uacb0\uad6d\uc5d0\ub294 \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub97c \ucc3e\uc544 \ub2e4\uc2dc \uc124\uba85\ud574\uc57c \ud558\ub294 \uc77c\ub3c4 \ub9ce\uc2b5\ub2c8\ub2e4. Genesys Cloud Navigator<sup>3<\/sup>\ub294 \uace0\uac1d\uc774 \u2018\uc5b4\ub514\ub85c \uac00\uace0 \uc2f6\uc740\uc9c0\u2019\uac00 \uc544\ub2c8\ub77c \u2018\uc65c \uc654\ub294\uc9c0\u2019\ub97c \ubb3b\ub294 LLM \uae30\ubc18\uc758 \uc758\ub3c4 \ub808\uc774\uc5b4\uc785\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uba85\ud655\ud788 \ud30c\uc545\ud558\uace0, \ud50c\ub7ab\ud3fc\uc774 \uc774\ubbf8 \ubcf4\uc720\ud558\uace0 \uc788\ub294 \ucee8\ud14d\uc2a4\ud2b8\uc640 \uacb0\ud569\ud558\uc5ec, \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc774 \uc774\uc804 \uc0c1\ub2f4\uc774 \ub05d\ub09c \uc9c0\uc810\uc5d0\uc11c \uc2dc\uc791\ub418\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc2dc\uc2a4\ud15c\uc5d0 \ub9de\ucdb0 \uae38\uc744 \ucc3e\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \uace0\uac1d\uc744 \uc911\uc2ec\uc73c\ub85c \uc870\uc9c1\uc774 \uc6c0\uc9c1\uc785\ub2c8\ub2e4.<\/p>\n<p><strong>Orchestrator: \uc548\uc815\uc801\uc778 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/strong>. Genesys Cloud\uc758 Orchestrator<sup>4<\/sup> \uae30\ub2a5\uc740 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uacb0\uacfc\ub85c \uc804\ud658\ud558\ub294 \ubc29\ubc95\uc744 \uacc4\ud68d\ud569\ub2c8\ub2e4. \ucee8\ud14d\uc2a4\ud2b8\ub97c \ubc14\ud0d5\uc73c\ub85c \uc5b4\ub5a4 AI \uc0c1\ub2f4\uc0ac\uc640 \ubaa8\ub378, \ud234, \uc6cc\ud06c\ud50c\ub85c\uc6b0, \uc2dc\uc2a4\ud15c, \uc0ac\ub78c\uc774 \ucc38\uc5ec\ud560\uc9c0 \uacb0\uc815\ud558\uba70, \uc5c5\ubb34 \uc9c4\ud589\uc5d0 \ub530\ub77c \uc774\ub97c \uc5c5\ub370\uc774\ud2b8\ud569\ub2c8\ub2e4. \uac01 \uc791\uc5c5\uc744 \uc5ed\ub7c9, \ube44\uc6a9, \uc9c0\uc5f0 \uc2dc\uac04, \ub9ac\uc2a4\ud06c \uce21\uba74\uc5d0\uc11c \uac00\uc7a5 \uc801\ud569\ud55c \ubaa8\ub378\uacfc \uc5f0\uacb0\ud558\uace0, \uc5b4\ub290 \ub2e8\uacc4\uc5d0\uc11c \uc790\ub3d9\ud654\ub97c \uc218\ud589\ud560\uc9c0 \ud639\uc740 \uc0ac\ub78c\uc5d0\uac8c \uc778\uacc4\ud560\uc9c0\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uacb0\uc815\ud569\ub2c8\ub2e4.<\/p>\n<p><strong>Actors: \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc804\ubc18\uc758 \uc6d0\ud65c\ud55c \uc2e4\ud589<\/strong>. Genesys Cloud\ub294 \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uc6cc\ud06c\ud50c\ub85c\uc6b0, \uc5c5\ubb34 \uc790\ub3d9\ud654, \ucf00\uc774\uc2a4 \uad00\ub9ac, \ucf54\ud30c\uc77c\ub7ff \ub4f1 \ud50c\ub7ab\ud3fc\uc5d0 \uae30\ubcf8\uc73c\ub85c \ub0b4\uc7a5\ub41c \ub2e4\uc591\ud55c \uae30\ub2a5\uc744 \ud1b5\ud574 \ub300\ub2e4\uc218\uc758 \uacbd\ud5d8\uc744 \uc790\uccb4\uc801\uc73c\ub85c \uc9c1\uc811 \uc2e4\ud589\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774 \ubaa8\ub4e0 \uae30\ub2a5\uc740 \ucee8\ud14d\uc2a4\ud2b8\uc640 \uac70\ubc84\ub10c\uc2a4\ub97c \uae30\ubcf8\uc73c\ub85c \uacf5\uc720\ud569\ub2c8\ub2e4. \ud55c\ud3b8, Genesys Cloud\ub294 \uc2dc\uc2a4\ud15c\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\uae30 \uc704\ud574 \ud574\ub2f9 \uc2dc\uc2a4\ud15c\uc744 \ub3c5\uc810\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. MCP \ubc0f A2A\ub97c \ud3ec\ud568\ud55c \uac1c\ubc29\ud615 \ud45c\uc900\uc744 \ud1b5\ud574 \uc11c\ub4dc\ud30c\ud2f0 Actors\uac00 \ub3d9\uc77c\ud55c \ub808\uc774\uc5b4\uc5d0 \uc5f0\ub3d9\ub429\ub2c8\ub2e4. \uc774\ub85c\uc368 \uc2dc\uc2a4\ud15c\ub4e4\uc774 \ub204\ub354\uae30\ucc98\ub7fc \uc774\uc5b4 \ubd99\uc774\ub294 \ud615\ud0dc\uac00 \uc544\ub2cc, \uc870\uc728\ub41c \ud558\ub098\uc758 \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc2e4\ud589\ub429\ub2c8\ub2e4.<\/p>\n<p><strong>Foundation: \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \ucee8\ud14d\uc2a4\ud2b8 \uc5d4\uc9c4<\/strong>. Genesys Cloud\ub294 \uace0\uac1d\uc758 \uc2e0\uc6d0\uc744 \ud30c\uc545\ud558\uace0, \uc774\ub97c \uc2e4\uc2dc\uac04 \uc758\ub3c4, \uc774\ubca4\ud2b8, \uace0\uac1d \uac10\uc815\uacfc \uacb0\ud569\ud569\ub2c8\ub2e4. \ub610\ud55c \ub808\ucf54\ub4dc \uc2dc\uc2a4\ud15c\uc758 \uc774\ub825 \ub370\uc774\ud130\uc640 \ud1b5\ud569\ud558\uc5ec \ub3c4\ucd9c\ub41c \uace0\uac1d \ud504\ub85c\ud544\uc744 \ubaa8\ub4e0 \uc0c1\ub2f4\uc0ac, \ucf54\ud30c\uc77c\ub7ff, \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158, \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0 \uacf5\uc720\ud569\ub2c8\ub2e4. \uae00\ub85c\ubc8c \uc5d4\ud130\ud504\ub77c\uc774\uc988\uc5d0 \ud544\uc694\ud55c \ubcf4\uc548, \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638, \uaddc\uc815 \uc900\uc218, \ub300\uaddc\ubaa8 \ud655\uc791\uc131\uc744 \ucda9\uc871\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc73c\uba70, \uc774\ub85c \uc778\ud574 \ud30c\uc77c\ub7ff\ubfd0\ub9cc \uc544\ub2c8\ub77c \uc2e4\uc81c \uc6b4\uc601 \ud658\uacbd\uc758 \ud2b8\ub798\ud53d \uc18d\uc5d0\uc11c\ub3c4 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc774 \uc548\uc815\uc801\uc73c\ub85c \uc791\ub3d9\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>Genesys\ub97c \uc120\ud0dd\ud574\uc57c \ud558\ub294 \uc774\uc720<\/h2>\n<p>\ubaa8\ub4e0 \uacf5\uae09\uc5c5\uccb4\uac00 \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 CX\uc758 \ubbf8\ub798\ub77c\uace0 \uc774\uc57c\uae30\ud558\uc9c0\ub9cc, Genesys Cloud\ub9cc\uc774 \uc774\ub97c \uc9c4\uc815\uc73c\ub85c \uc2e4\ud604\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \ub2e4\uc12f \uac00\uc9c0 \ubc29\ubc95\uc744 \ud1b5\ud574 \uc774\ub97c \ub300\uaddc\ubaa8\ub85c \uad6c\ud604\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><strong>\uc5b4\uc81c\uc758 \uae30\ub85d\uc774 \uc544\ub2cc, \uc2e4\uc2dc\uac04 \ucee8\ud14d\uc2a4\ud2b8<\/strong>. Genesys Cloud\ub294 \uc5f0\uacb0\ub41c \uc2dc\uc2a4\ud15c\uc758 \ucee8\ud14d\uc2a4\ud2b8\uc5d0 \uc2e4\uc2dc\uac04 \ub300\ud654 \ub370\uc774\ud130\ub97c \uacb0\ud569\ud569\ub2c8\ub2e4. \ub2f9\uc0ac \ud50c\ub7ab\ud3fc\uc740 \uc5f0\uac04 330\uc5b5 \uac74 \uc774\uc0c1\uc758 \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \ub300\ud654\ub97c \uc9c0\uc6d0\ud588\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 13\uc5b5 \uc2dc\uac04\uc758 \uc74c\uc131 \ud1b5\ud654, 65\uc5b5 \uac74 \uc774\uc0c1\uc758 \uac10\uc815 \uc774\ubca4\ud2b8\uac00 \ud3ec\ud568\ub429\ub2c8\ub2e4<sup>5<\/sup>. CRM \ubc0f ERP \uc2dc\uc2a4\ud15c\uc740 \ubcf4\ud1b5 \uc0ac\ud6c4\uc5d0 \uc74c\uc131\uc744 \uc7ac\ucc98\ub9ac\ud558\uc9c0\ub9cc, Genesys Cloud\ub294 \uc74c\uc131\uc774 \uc0dd\uc131\ub418\ub294 \uc989\uc2dc \uc774\ub97c \ud65c\uc6a9\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><strong>\uae30\uc5c5\uc758 \uc2e4\uc81c \ubcf4\uc720 \ud658\uacbd\uc744 \ubc18\uc601\ud55c \uc124\uacc4<\/strong>. Genesys Cloud\ub294 CRM, ERP, HR, \uc6cc\ud06c\ud50c\ub85c\uc6b0, \uc0b0\uc5c5 \ud2b9\ud654 \ubc0f \ucee4\uc2a4\ud140 \uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0\uc11c \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc18c\uc2f1\ud558\uace0 \uc2e4\ud589\uc744 \ud2b8\ub9ac\uac70\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uac1c\ubc29\ud615 \uc124\uacc4\ub97c \ud1b5\ud574 MCP, A2A, \uc218\ubc31 \uac1c\uc758 AppFoundry \ud30c\ud2b8\ub108 \uc194\ub8e8\uc158\uc744 \ub9e4\ub044\ub7fd\uac8c \uc9c0\uc6d0\ud558\uba70, \uc5f0\uac04 1\uc870 \uac74 \uc774\uc0c1\uc758 API \ud638\ucd9c\uc744 \uc218\ud589\ud569\ub2c8\ub2e4. \ub610\ud55c \ub2f9\uc0ac\uc758 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc5d0\ub294 Adobe, AWS, ElevenLabs, Epic, Guidewire, Salesforce, ServiceNow, Sierra, Meta \ub4f1\uc774 \ud3ec\ud568\ub429\ub2c8\ub2e4. Genesys Cloud\ub294 \uae30\uc5c5\uc774 \uc774\ubbf8 \ubcf4\uc720\ud55c \uc2dc\uc2a4\ud15c\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\ubbc0\ub85c, \ubcf4\uc720\ud55c \uae30\uc874 \uc2dc\uc2a4\ud15c\uc744 \uad50\uccb4\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><strong>\uc778\uac04 \uc0c1\ub2f4\uc0ac\uc640 AI \uc0c1\ub2f4\uc0ac\uac00 \ub2e8\uc77c \ud50c\ub7ab\ud3fc \uc704\uc5d0\uc11c \uc791\uc5c5<\/strong>. Genesys Cloud\ub294 CRM, ERP, \uc790\ub3d9\ud654 \uc804\uc6a9 \ud234\uc774 \uac16\ucd94\uc9c0 \ubabb\ud588\uac70\ub098 \uae30\ub300\uc5d0 \ubbf8\uce58\uc9c0 \ubabb\ud558\ub294 \u2018\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM) \ucef4\ud3ec\ub10c\ud2b8\u2019\ub97c \ud1b5\ud574 \ub2e8\uc77c \uc2dc\uc2a4\ud15c\uc5d0\uc11c \ud558\uc774\ube0c\ub9ac\ub4dc \uc6cc\ud06c\ud3ec\uc2a4\ub97c \uad00\ub9ac\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><strong>\ub300\uaddc\ubaa8 \ud658\uacbd\uc5d0\uc11c \uac80\uc99d\ub41c \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \uc548\uc815\uc131<\/strong>. \uac70\ubc84\ub10c\uc2a4\uac00 \uae30\ubcf8\uc73c\ub85c \ub0b4\uc7a5\ub418\uc5b4 \uc788\uc73c\uba70, \uc11c\ub4dc\ud30c\ud2f0 AI \uc5f0\uacb0\uc744 \uc9c0\uc6d0\ud558\ubbc0\ub85c \ud2b9\uc815 \ubaa8\ub378\uc774\ub098 \uacf5\uae09\uc5c5\uccb4\uc5d0 \uc885\uc18d\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc5c5\uacc4 \ucd5c\uace0 \uc218\uc900\uc758 \ubcf4\uc548, \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638 \ubc0f \uaddc\uc815 \uc900\uc218, 2026\ub144\ub3c4 \ud68c\uacc4 \uae30\uc900 99.995%\uc758 \ud50c\ub7ab\ud3fc \uac00\ub3d9\ub960\uc744 \uac16\ucdc4\uc73c\uba70, \uc2e0\ud765 \uc720\ub7fd \uc18c\ubc84\ub9b0 \ub9ac\uc804\uc744 \ud3ec\ud568\ud558\uc5ec \uc804 \uc138\uacc4 22\uac1c\uc758 AWS \ub9ac\uc804\uc5d0 \ubc30\ud3ec\ub418\uc5b4 \uc791\ub3d9\ud569\ub2c8\ub2e4,<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;singleLevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><strong>\ud55c \ubc88\uc5d0 \ud558\ub098\uc529 \uc21c\ucc28\uc801\uc73c\ub85c \uacbd\ud5d8 \ud601\uc2e0<\/strong>. \ub2e8 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\ub9cc\uc73c\ub85c \uacbd\ud5d8 \ud601\uc2e0\uc744 \uadf9\uc801\uc73c\ub85c \uac04\uc18c\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud\uc5d0\ub294 \ucee8\ud14d\uc2a4\ud2b8, \uc6cc\ud06c\ud3ec\uc2a4, \uac70\ubc84\ub10c\uc2a4, \ud1b5\ud569 \uae30\ub2a5\uc774 \uc774\ubbf8 \ub0b4\uc7a5\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uac00\uc7a5 \ud070 \uc218\uc775\uc73c\ub85c \uc9c1\uacb0\ub418\ub294 \ud575\uc2ec \uacbd\ud5d8\uc744 \uc120\ud0dd\ud558\uace0, \ucc45\uc784\uc790\ub97c \uc9c0\uc815\ud558\uace0, \uac00\uce58 \ubaa9\ud45c\ub97c \uc124\uc815\ud558\uba74 \ub429\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uacbd\ud5d8\uc744 \ud601\uc2e0\ud558\uace0, \uacb0\uacfc\ub2f9 \ube44\uc6a9\uacfc \uc218\uc775\uc744 \uce21\uc815\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c\uc5d0\ub294 \uc774\ub97c \ubc18\ubcf5\ud558\uba74 \ub429\ub2c8\ub2e4. \ud558\ub098\uc758 \uacbd\ud5d8\uc744 \ud601\uc2e0\ud560 \ub54c\ub9c8\ub2e4 \uadf8 \uac00\uce58\ub294 \uae30\ud558\uae09\uc218\uc801\uc73c\ub85c \uc99d\uac00\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc2e4\uc2dc\uac04 \ucee8\ud14d\uc2a4\ud2b8, \uac1c\ubc29\ud615 \uc544\ud0a4\ud14d\ucc98, \ud1b5\ud569 \ud558\uc774\ube0c\ub9ac\ub4dc \uc6cc\ud06c\ud3ec\uc2a4, \uc5d4\ud130\ud504\ub77c\uc774\uc988\uae09 \uac70\ubc84\ub10c\uc2a4, \ud558\ub098\uc758 \uacbd\ud5d8\uc5d0\uc11c \uc2dc\uc791\ud558\ub294 \ud601\uc2e0 \uc5ec\uc815\uc758 \uacb0\ud569\uc744 \ud1b5\ud574 \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uae30\uc5c5\uc758 \uacbd\ud5d8 \ud601\uc2e0\uc774 \uae09\uc9c4\uc801 \ud601\uba85\uc774 \uc544\ub2cc, \uc810\uc9c4\uc801\uc778 \uc9c4\ud654\uc758 \uacfc\uc815\uc774 \ub420 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ud1b5\ud55c \uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300 \uc8fc\ub3c4<\/h2>\n<p>Genesys Cloud\uc5d0\uc11c \uacbd\ud5d8\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud558\ub294 \uae30\uc5c5\ub4e4\uc740 \uc790\ub3d9\ud654 \ud574\uacb0\ub960 90% \ub2ec\uc131, \uc0c1\ub2f4\uc0ac \uc0dd\uc0b0\uc131 35% \ud5a5\uc0c1, \uc790\ubc1c\uc801 \uc9c1\uc6d0 \uc774\ud0c8\ub960 16% \uac10\uc18c, \uace0\uac1d \uc720\uc9c0\uc728 85% \ud5a5\uc0c1, \ud310\ub9e4 \uc804\ud658\uc728 25% \ud5a5\uc0c1, \uadf8\ub9ac\uace0 <strong>900%\uc758 ROI<\/strong>\ub97c \ub2ec\uc131\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d\uc774 \uae30\ub300\ud558\ub294 \uac83\uacfc \uc2dc\uc2a4\ud15c\uc774 \uc81c\uacf5\ud558\ub294 \uc11c\ube44\uc2a4 \uac04\uc758 \uaca9\ucc28\ub294 \uc800\uc808\ub85c \uc881\ud600\uc9c0\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ub9dd\uc124\uc774\ub294 \uc0ac\uc774, \uacbd\uc7c1\uc0ac\ub294 \uc2dc\uc7a5\uc744 \uc7a5\uc545\ud574 \ub098\uac08 \uac83\uc785\ub2c8\ub2e4. \uc2dc\uc791\uc744 \uc704\ud574 5\ub144\uc9dc\ub9ac \uc7a5\uae30\uc801\uc778 \ub85c\ub4dc\ub9f5\uc774 \ud544\uc694\ud55c \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \uc9c0\uae08 \ud544\uc694\ud55c \uac83\uc740 \ud558\ub098\uc758 \uc131\uacf5 \uacbd\ud5d8, \uadf8\ub9ac\uace0 \uc774\ubbf8 \ubcf4\uc720\ud558\uace0 \uc788\ub294 \ucee8\ud14d\uc2a4\ud2b8\ub97c \uce21\uc815 \uac00\ub2a5\ud55c \uc0c8\ub85c\uc6b4 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub85c \uc804\ud658\ud574 \uc904 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. Genesys Cloud\uac00 \ubc14\ub85c \uadf8 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. \uacf5\uae09\uc5c5\uccb4\uc758 \ud3b8\uc758\uc5d0 \ub9de\ucd98 \uc6b4\uc601 \ud658\uacbd\uc774 \uc544\ub2cc, \uadc0\uc0ac\uac00 \uc2e4\uc81c\ub85c \uc6b4\uc601 \uc911\uc778 \ud658\uacbd\uc5d0 \ub9de\ucdb0 \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys \ud300\uacfc \ud30c\ud2b8\ub108 \uc5d0\ucf54\uc2dc\uc2a4\ud15c\uc740 \uadc0\uc0ac\uc758 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uac00\uc7a5 \ud070 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \ud575\uc2ec \uacbd\ud5d8\ubd80\ud130 \uc2dc\uc791\ud558\uc5ec, \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uc131\uacf5\uc801\uc73c\ub85c \ub3c4\uc785\ud558\uace0 \uc6d0\ud558\ub294 \uc218\uc900\uc758 AI \ud22c\uc790 \uc131\uacfc\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4.<\/p>\n<p>\uadc0\uc0ac\ub9cc\uc744 \uc704\ud55c \ub9de\ucda4\ud615 <a href=\"https:\/\/www.genesys.com\/ko-kr\/contact-us\" target=\"_blank\" rel=\"noopener\">\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uacc4\ud68d<\/a>\uc744 \uc694\uccad\ud574 \ubcf4\uc138\uc694.<\/p>\n<p><a href=\"https:\/\/www.genesys.com\/resources\/winning-in-the-agentic-era-full-report\" target=\"_blank\" rel=\"noopener\">\uc5ec\uae30\uc11c<\/a> \uc804\uccb4 \ubc31\uc11c \uc804\ubb38\uc744 \ub2e4\uc6b4\ub85c\ub4dc\ud558\uc5ec, \uc0c8\ub85c\uc6b4 \uc5d0\uc774\uc804\ud2f1 \uc2dc\ub300\ub97c \uc704\ud55c \uadc0\uc0ac\uc758 \uc131\uacf5\uc744 Genesys Cloud\uac00 \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud558\ub294\uc9c0 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.<\/p>\n<p>&nbsp;<\/p>\n<p><sup>1 <\/sup>2026\ub144 \uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c, Genesys<\/p>\n<p><sup>2 <\/sup>IDC, AI \uc131\uc219\ub3c4 \ubca4\uce58\ub9c8\ud06c: \uc804 \uc138\uacc4 AI \uae30\ubc18 \uc870\uc9c1, Doc #US54374726, 2026<\/p>\n<p><sup>3<\/sup> 2026\ub144 \ud558\ubc18\uae30 \uc815\uc2dd \ucd9c\uc2dc \uc608\uc815<\/p>\n<p><sup>4<\/sup> 2027\ub144 \uc0c1\ubc18\uae30 \uc815\uc2dd \ucd9c\uc2dc \uc608\uc815<\/p>\n<p><sup>5<\/sup> 2026\ub144 7\uc6d4 31\uc77c \ub9c8\uac10\ub418\ub294 12\uac1c\uc6d4 \uae30\uc900<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Genesys \uc18c\uac1c<\/strong>. Genesys\u00ae\ub294 \uc804 \uc138\uacc4 8,000\uac1c \uc774\uc0c1\uc758 \uae30\uc5c5\uc774 \ucd5c\uace0\uc758 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. Genesys Cloud\u2122\ub294 \ub0b4\uc7a5\ub41c \uac70\ubc84\ub10c\uc2a4\uc640 \uc81c\uc5b4 \uae30\ub2a5\uc744 \ud1b5\ud574 \uae30\uc5c5 \uc804\ubc18\uc758 \uc0ac\ub78c, \uc2dc\uc2a4\ud15c, \ub370\uc774\ud130, AI\ub97c \uc548\uc804\ud558\uac8c \uc5f0\uacb0\ud558\ub294 \uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc870\uc9c1\uc740 \uace0\uac1d \ucda9\uc131\ub3c4\uc640 \uc131\uc7a5, \uc720\uc9c0\uc728\uc744 \ub192\uc774\uace0, \uc0ac\ub78c\uacfc AI \uc6cc\ud06c\ud3ec\uc2a4 \uc804\ubc18\uc758 \uc6b4\uc601 \ud6a8\uc728\uc131\uacfc \ud300\uc6cc\ud06c\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\uc138\ud55c \ub0b4\uc6a9\uc740 <a href=\"https:\/\/www.genesys.com\/ko-kr\" target=\"_blank\" rel=\"noopener\">www.genesys.ai<\/a>\uc5d0\uc11c \ud655\uc778\ud558\uc138\uc694.<\/p>\n<p><strong>\u00a9 2026 Genesys<\/strong>. \ud310\uad8c \uc18c\uc720 Genesys, Genesys \ub85c\uace0, Genesys 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