{"id":643632,"date":"2026-08-27T07:37:21","date_gmt":"2026-08-27T14:37:21","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/customer-experience-is-bigger-than-the-contact-center-your-platform-should-be-too"},"modified":"2026-09-30T01:48:28","modified_gmt":"2026-09-30T08:48:28","slug":"customer-experience-is-bigger-than-the-contact-center-your-platform-should-be-too","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/customer-experience-is-bigger-than-the-contact-center-your-platform-should-be-too","title":{"rendered":"CX\ub294 \ucee8\ud0dd\uc13c\ud130 \uadf8 \uc774\uc0c1\uc785\ub2c8\ub2e4. \ud50c\ub7ab\ud3fc\ub3c4 \uadf8\ub798\uc57c \ud569\ub2c8\ub2e4."},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span data-contrast=\"auto\">\uace0\uac1d \uacbd\ud5d8(CX)\uc740 \uc5b4\ub514\uc5d0\uc11c \uc2dc\uc791\ub418\uace0 \ub9c8\ubb34\ub9ac\ub420\uae4c\uc694? \ub300\ubd80\ubd84\uc758 \ub9ac\ub354\ub294 \uc0c1\ub2f4\uc0ac, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uadf8\ub9ac\uace0 \uc774 \ub458\uc758 \uacbd\ud5d8\uc744 \uc2ec\ud654\uc2dc\ud0a4\ub294 \uc778\uacf5\uc9c0\ub2a5(AI)\uc774 \uc788\ub294 &#8216;\ucee8\ud0dd\uc13c\ud130&#8217;\ub97c \uac00\ub9ac\ud0ac \uac83\uc785\ub2c8\ub2e4. \ud2c0\ub9b0 \ub300\ub2f5\uc740 \uc544\ub2c8\uc9c0\ub9cc, \uc774\uac83\ub9cc\uc73c\ub85c\ub294 \ucda9\ubd84\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc624\ub298\ub0a0\uc758 \uace0\uac1d \uc5ec\uc815\uc740 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub85c \uc2dc\uc791\ud558\uc5ec \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc640\uc758 \ud1b5\ud654\ub85c \uc804\ud658\ub418\uace0, \ud604\ub2f9 \ub2f4\ub2f9\uc790\uac00 \ud604\uc7a5\uc5d0\uc11c \uc11c\ub958\ub97c \uac80\ud1a0\ud558\ub294 \ub3d9\uc548 \uc7a0\uc2dc \uba48\ucd94\uc5c8\ub2e4\uac00, \ucee8\ud0dd\uc13c\ud130 \ud234\uc5d0 \ud55c \ubc88\ub3c4 \ub85c\uadf8\uc778\ud55c \uc801\uc774 \uc5c6\ub294 \uacc4\uc815 \uad00\ub9ac\uc790\uc758 \ud6c4\uc18d \uc870\uce58\ub85c \ub9c8\ubb34\ub9ac\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\uc640\uc758 \uc0c1\ud638\uc791\uc6a9\uc740 \uae34 \uc804\uccb4 \uc5ec\uc815\uc5d0\uc11c \ud558\ub098\uc758 \uc815\uac70\uc7a5\uc77c \ubfd0\uc785\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc810\uc810 \ub354 \ub9ce\uc740 \uacbd\ub85c\uac00 \uae30\uc874 \ucee8\ud0dd\uc13c\ud130 \ud50c\ub7ab\ud3fc\uc774 \ub3c4\ub2ec\ud560 \uc218 \uc788\ub3c4\ub85d \uc124\uacc4\ub41c \uc0c1\ub2f4\uc0ac \uc774\uc678\uc758 \ubd80\uc11c \uc9c1\uc6d0\ub4e4\uc744 \uac70\uccd0 \uc9c0\ub098\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uace0\uac1d \uacbd\ud5d8\uc758 \uaca9\ucc28\ub294 \ubc14\ub85c \uc774 \uc9c0\uc810\uc5d0\uc11c \uc0dd\uae41\ub2c8\ub2e4. \uadf8 \uc6d0\uc778\uc740 AI, \ucc44\ub110, \ub370\uc774\ud130\uc758 \ubd80\uc871\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc774\ub4e4 \uc0ac\uc774\uc5d0\uc11c \uc77c\uc5b4\ub098\ub294 \uc77c\uc744 \uc870\uc728\ud558\ub294 \uadf8 \ubb34\uc5b8\uac00\uc758 \ubd80\uc7ac\uc5d0\uc11c \ube44\ub86f\ub429\ub2c8\ub2e4. AI, \ucc44\ub110, \ub370\uc774\ud130 \uac04\uc758 \uc870\uc728\uc774 \uc5c6\ub2e4\uba74 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc740 \uc989\ud765\uc801\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8\uc740 \uc6b0\uc5f0\ud788 \uc804\ud654\ub97c \ubc1b\ub294 \uc0ac\ub78c\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9c0\uace0, \uacb0\uacfc\ub294 \uadf8\ub4e4\uc774 \uc0ac\uc6a9\ud558\ub294 \uc2dc\uc2a4\ud15c\uc5d0 \ub530\ub77c \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. \uace0\uac1d \uc5ec\uc815\uc774 \ub9e4\ub044\ub7fd\uac8c \uc774\uc5b4\uc9c8\uc9c0\ub294 \uc21c\uc804\ud788 \uc6b0\uc5f0\uc5d0 \ub9e1\uaca8\uc9d1\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ubb38\uc758 \uc774\uad00, \uc2e0\ub8b0\uac00 \ubb34\ub108\uc9c0\ub294 \uc9c0\uc810\uc785\ub2c8\ub2e4.<\/h2>\n<p><span data-contrast=\"auto\">\uace0\uac1d\uc758 \uae30\ub300\uce58\uac00 \ub192\uc544\uc9c0\uba74\uc11c \uc774\ub7ec\ud55c \ub2e8\uc808\uc740 \ub354 \uc774\uc0c1 \ubb34\uc2dc\ud560 \uc218 \uc5c6\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. Genesys\uc758 2026\ub144 <\/span><a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">\u201c\uace0\uac1d \uacbd\ud5d8 \ud604\ud669\u201d<\/span><\/a><span data-contrast=\"auto\"> \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74, 95%\uc758 \uc18c\ube44\uc790\uac00 \uc774\ubbf8 \uacf5\uc720\ud55c \uc815\ubcf4\uac00 \ub2e4\ub978 \ucc44\ub110\ub85c\ub3c4 \uc804\ub2ec\ub418\uc5b4 \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud560 \ud544\uc694\uac00 \uc5c6\ub294 \uac83\uc774 \uc911\uc694\ud558\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc5ec\uc804\ud788 48%\uc758 \uae30\uc5c5\uc740 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc758 \ub370\uc774\ud130\ub97c \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc804\ub2ec\ud558\uc9c0 \uc54a\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uadf8\ub7ec\ud55c \ub2e8\uc808\uc744 \uc2dc\uc2a4\ud15c\uc758 \ud55c\uacc4\ub85c \uc778\uc2dd\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud68c\uc0ac\uac00 \uad00\uc2ec\uc744 \uae30\uc6b8\uc774\uc9c0 \uc54a\ub294\ub2e4\uace0 \uc0dd\uac01\ud558\uba70, \uadf8\ub7f4 \ub54c\ub9c8\ub2e4 \ube0c\ub79c\ub4dc\uc758 \uc2e0\ub8b0\ub294 \ub5a8\uc5b4\uc9d1\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \ubb38\uc81c\ub294 \uc870\uc728\uc758 \ubd80\uc7ac\uc5d0\uc11c \ube44\ub86f\ub418\uba70, \ub300\ud654\uac00 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc5d0\uc11c \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub85c, \ub610\ub294 \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac\uc5d0\uc11c \uc9c0\uc810, \ub9e4\uc7a5, \ubc31\uc624\ud53c\uc2a4, \ud604\uc7a5 \ud300 \uc9c1\uc6d0\uc73c\ub85c \uc774\ub3d9\ud560 \ub54c \ubb38\uc81c\ub294 \ub354\uc6b1 \ud06c\uac8c \ubd80\uac01\ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"auto\">\ub300\ubd80\ubd84\uc758 \uc870\uc9c1\uc740 \uc9c0\ub09c 10\ub144 \ub3d9\uc548 \ub354 \ube60\ub978 \ub77c\uc6b0\ud305, \ub354 \uc2a4\ub9c8\ud2b8\ud55c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \ub354 \ud48d\ubd80\ud55c \ub300\uc2dc\ubcf4\ub4dc \ub4f1 \uac1c\ubcc4\uc801\uc778 \uc21c\uac04\uc744 \uc704\ud55c \ub354 \ub098\uc740 \ud234 \uad6c\ucd95\uc5d0 \uc8fc\ub825\ud574 \uc654\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \uc5ec\uc815\uc774 \uacf5\uc2dd\uc801\uc778 \ucee8\ud0dd\uc13c\ud130\uc5d0 \uc18d\ud558\uc9c0 \uc54a\uc740 \ub2e4\ub978 \ubd80\uc11c\ub85c \uc774\ub3d9\ud560 \ub54c, \uace0\uac1d\uc758 \ucee8\ud14d\uc2a4\ud2b8\uc640 \uc758\ub3c4, \ucc45\uc784\uc744 \uadf8\ub300\ub85c \uc720\uc9c0\ud558\uba70 \uace0\uac1d \ub300\ud654\ub97c \uc774\uc5b4\uac00\ub294 \ubc29\ubc95\uc744 \ub9c8\ub828\ud55c \uc870\uc9c1\uc740 \uc18c\uc218\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"EOP Selected CommentStart SCXW83872282 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\"><span class=\"TextRun SCXW220270817 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW220270817 BCX0\" data-ccp-parastyle=\"heading 2\"><span class=\"TextRun SCXW134733412 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW134733412 BCX0\" data-ccp-parastyle=\"heading 1\"><span class=\"TextRun SCXW43960983 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW43960983 BCX0\" data-ccp-parastyle=\"heading 2\">\ubcd1\ubaa9\uc740 \uc778\ud154\ub9ac\uc804\uc2a4\uac00 \uc544\ub2cc \uc870\uc728\uc785\ub2c8\ub2e4<\/span><\/span><span class=\"EOP Selected SCXW43960983 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">\uae30\uc5c5\uc740 \ub354 \ub9ce\uc740 AI\ub97c \ub3c4\uc785\ud558\uba74 \uadf8\ub7ec\ud55c \uaca9\ucc28\uac00 \ud574\uacb0\ub420 \uac83\uc73c\ub85c \uc54c\uc558\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc624\ud788\ub824 \uaca9\ucc28\ub294 \uc2ec\ud654\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d \uc694\uccad\uc744 \ub2e8 \uba87 \ucd08 \ub9cc\uc5d0 \ucc98\ub9ac\ud560 \uc218 \uc788\ub354\ub77c\ub3c4, \ud574\ub2f9 \uc815\ubcf4\uac00 \ub2e4\uc74c \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc804\ub2ec\ub418\uc9c0 \uc54a\ub294\ub2e4\uba74 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc758 \ube60\ub978 \ucc98\ub9ac \uc18d\ub3c4\ub294 \uacb0\uad6d \ub3d9\uc77c\ud55c \ub2e8\uc808\uc774 \ub354 \ube60\ub974\uac8c \ubc1c\uc0dd\ud55c\ub2e4\ub294 \uac83\uc744 \uc758\ubbf8\ud560 \ubfd0\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc77c\uad00\ub41c \uacb0\uacfc\ub97c \uc5bb\uc73c\ub824\uba74 \ube60\ub978 \uc751\ub2f5 \uadf8 \uc774\uc0c1\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \ub204\uac00 \ub610\ub294 \ubb34\uc5c7\uc774 \ub300\ud654\ub97c \uc774\uc5b4\ubc1b\ub4e0, \ub2e4\uc74c\uc5d0 \uc77c\uc5b4\ub0a0 \uc77c\uc744 \uacb0\uc815\ud558\uace0 \ubc18\ub4dc\uc2dc \uc2e4\ud589\ub418\ub3c4\ub85d \ubcf4\uc7a5\ud558\ub294 \uc2dc\uc2a4\ud15c\uc774 \ud544\uc694\ud569\ub2c8\ub2e4. \uc774\uac83\uc774 \ubc14\ub85c AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc778 <\/span><a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Genesys Cloud\u2122<\/span><\/a><span data-contrast=\"auto\">\uc758 \ud575\uc2ec \uac1c\ub150\uc785\ub2c8\ub2e4. \uac01 \uc0c1\ud638\uc791\uc6a9\uc744 \uc6b0\uc5f0\uc5d0 \ub9e1\uae30\ub294 \ub300\uc2e0, \uc5c5\ubb34 \ud750\ub984\uc744 \uc5f0\uacb0\ud558\uace0, \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc804\ub2ec\ud558\uba70, \ucee8\ud0dd\uc13c\ud130 \uc0c1\ub2f4\uc0ac, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uadf8\ub9ac\uace0 \uadf8 \uc678\uc758 \uc9c1\uc6d0\ub4e4\uc774 \ub3d9\uc77c\ud55c \uc9c0\ud5a5\uc810\uc744 \ud5a5\ud574 \ub098\uc544\uac00\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"auto\">\uadf8\ub7ec\ub098 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \ucee8\ud0dd\uc13c\ud130\uc5d0 \uc549\uc544 \uc788\ub294 \uc0c1\ub2f4\uc0ac\ubfd0\ub9cc \uc544\ub2c8\ub77c, \uace0\uac1d\uacfc \ub300\ud654\ud558\ub294 \ubaa8\ub4e0 \uc9c1\uc6d0\uc5d0\uac8c \ub3c4\ub2ec\ud560 \ub54c\ub9cc \ud6a8\uacfc\uac00 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"TextRun SCXW83872282 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW83872282 BCX0\" data-ccp-parastyle=\"heading 3\"><span class=\"TextRun SCXW257199888 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW257199888 BCX0\" data-ccp-parastyle=\"heading 3\"><span class=\"TextRun SCXW85000872 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW85000872 BCX0\" data-ccp-parastyle=\"heading 3\"><span class=\"TextRun SCXW35946742 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW35946742 BCX0\" data-ccp-parastyle=\"heading 2\"><span class=\"TextRun SCXW138057031 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW138057031 BCX0\" data-ccp-parastyle=\"heading 2\"><span class=\"TextRun SCXW211312447 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun CommentStart SCXW211312447 BCX0\" data-ccp-parastyle=\"heading 1\"><span class=\"TextRun SCXW75883611 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW75883611 BCX0\" data-ccp-parastyle=\"heading 2\">\uace0\uac1d\uc758 \ub9e5\ub77d\uc740 \ucee8\ud0dd\uc13c\ud130 \ubc16\uc5d0\uc11c\ub3c4 \uc774\uc5b4\uc838\uc57c \ud569\ub2c8\ub2e4<\/span><\/span><span class=\"EOP Selected SCXW75883611 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n<p><span class=\"TextRun SCXW63679002 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW63679002 BCX0\">\uc774\uac83\uc774 \ubc14\ub85c <\/span><\/span><span class=\"TextRun SCXW63679002 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun CommentHighlightRest SCXW63679002 BCX0\">Genesys Cloud Associate<\/span><span class=\"NormalTextRun CommentHighlightPipeRest SCXW63679002 BCX0\">\uac00 \ud574\uacb0\ud558\uace0\uc790 \ud558\ub294 <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW63679002 BCX0\">\ubb38\uc81c\uc785\ub2c8\ub2e4.<\/span> <span class=\"NormalTextRun SCXW63679002 BCX0\">\uc774 \uc194\ub8e8\uc158\uc740 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ucee8\ud0dd\uc13c\ud130 \uc678\ubd80\uc5d0 \uc788\ub294 \uc9c1\uc6d0\ub4e4\uc5d0\uac8c\uae4c\uc9c0 \ud655\uc7a5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc5b4\ub5a4 \ud658\uacbd\uc5d0\uc11c\ub3c4 \ubaa8\ub4e0 \ub300\ud654\uac00 \ub3d9\uc77c\ud55c \ud50c\ub7ab\ud3fc\uacfc \ub370\uc774\ud130 \ubaa8\ub378 \uc704\uc5d0\uc11c \uc6b4\uc601\ub418\ub3c4\ub85d \ud558\uba70, \ub3d9\uc77c\ud55c \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc774\uc5b4\uac00\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span><\/span><\/p>\n<p><iframe title=\"The Genesys Cloud Associate Experience\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/QtbSg0a-0oo?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p><span data-contrast=\"auto\">\uc9c1\uc6d0\ub4e4\uc740 \uc6f9\uacfc \ub370\uc2a4\ud06c\ud1b1\uc5d0\uc11c \ubaa8\ub4e0 \ucc44\ub110\uc744 \uc9c0\uc6d0\ud558\ub294 \uc634\ub2c8\ucc44\ub110 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uac1c\uc778 \ud734\ub300\ud3f0\uc73c\ub85c \uac78\ub824\uc628 \uc804\ud654\ub97c \ud3ec\ud568\ud55c \ubaa8\ub4e0 \uc74c\uc131 \ud1b5\ud654\ub97c \ub3d9\uc77c\ud55c \ud50c\ub7ab\ud3fc\uc5d0\uc11c \uc720\uc9c0\ud558\ub294 \ubaa8\ubc14\uc77c \uc571\uc744 \ud1b5\ud574, \uc5c5\ubb34\uac00 \uc5b4\ub514\uc11c \uc774\ub8e8\uc5b4\uc9c0\ub4e0 \uacb0\uacfc\uac00 \uace0\uc2a4\ub780\ud788 \uae30\ub85d\ub429\ub2c8\ub2e4. \uc120\ud0dd \uc0ac\uc591\uc778 \ub0b4\uc7a5\ud615 <\/span><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/copilots\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Genesys Cloud \ucf54\ud30c\uc77c\ub7ff<\/span><\/a><span data-contrast=\"auto\"> \ubc0f <\/span><span data-contrast=\"none\">\uc5c5\ubb34 \uc790\ub3d9\ud654<\/span><span data-contrast=\"auto\">\ub294 \uc9c1\uc6d0\ub4e4\uc5d0\uac8c \uc2e4\uc2dc\uac04\uc73c\ub85c AI \uc6b0\uc120 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\uace0, \uc694\uc57d \uae30\ub2a5\uc744 \ud1b5\ud574 \uc55e\uc11c \ub098\ub208 \ub0b4\uc6a9\uc744 \uc804\ub2ec\ud558\uc5ec, \uc774\ud6c4 \ub300\ud654\uac00 \uc644\uc804\ud55c \ucee8\ud14d\uc2a4\ud2b8\ub97c \uae30\ubc18\uc73c\ub85c \uc2dc\uc791\ub418\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc774\ub7ec\ud55c \uae30\ub2a5 \uc138\ud2b8\ub294 \uacc4\uc18d \ud655\uc7a5\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud Associate\ub294 \uc634\ub2c8\ucc44\ub110 \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\ub97c \ubcf4\ub2e4 \uad00\uacc4 \uc9c0\ud5a5\uc801\uc73c\ub85c \ud655\uc7a5\ud558\uc5ec, \uc9c1\uc6d0\uc774 \ud55c\uacf3\uc5d0\uc11c \uc778\ud130\ub799\uc158 \uae30\ub85d, \uc5f0\ub77d\ucc98, \ub77c\uc774\ube0c \ub300\ud654 \uac04\uc744 \uc624\uac08 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ub610\ud55c \ubaa8\ubc14\uc77c \uc571\uc744 \ud655\uc7a5\ud558\uc5ec \uc74c\uc131\ubfd0\ub9cc \uc544\ub2c8\ub77c SMS, \uc774\uba54\uc77c, \uba54\uc2dc\uc9d5\uae4c\uc9c0 \uc544\uc6b0\ub974\ub3c4\ub85d \ud558\uba70, \uc778\uc571 AI \uc694\uc57d\uc744 \uc5c5\ubb34 \ud750\ub984\uc5d0 \uc9c1\uc811 \ud1b5\ud569\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \ub300\ud654\uac00 \ub2e4\uc74c \ub300\ud654\uc758 \uae30\ubc18\uc774 \ub418\ub3c4\ub85d \ud568\uc73c\ub85c\uc368 \uc0ac\ubb34\uc2e4\uacfc \ud604\uc7a5 \uac04\uc758 \uac04\uadf9\uc744 \uc881\ud799\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc790\uae08 \uc774\uccb4 \uc804\ud654\ub97c \ucc98\ub9ac\ud558\ub294 \uae08\uc735 \uc790\uc0b0\uad00\ub9ac\uc0ac, \ud604\uc7a5\uc5d0\uc11c \ubcf4\uc0c1 \uccad\uad6c \uc5c5\ubb34\ub97c \uc9c4\ud589\ud558\ub294 \ubcf4\ud5d8 \uc190\ud574\uc0ac\uc815\uc0ac, \ud658\uc790 \uc778\uc218\uc778\uacc4\ub97c \uad00\ub9ac\ud558\ub294 \uc758\ub8cc \ucf54\ub514\ub124\uc774\ud130, \ubc30\uc1a1 \ucd94\uc801\uc744 \ub3d5\ub294 \ub9ac\ud14c\uc77c \uc0c1\ub2f4\uc0ac \ub4f1 \ubaa8\ub4e0 \uc5c5\uc885\uc5d0\uc11c \uac00\uce58\ub97c \ubc1c\ud569\ub2c8\ub2e4. \uc2e4\uc2dc\uac04\uc73c\ub85c \uacf5\uc720\ub418\ub294 \ucee8\ud14d\uc2a4\ud2b8, \uace0\uac1d\uacfc\uc758 \uad00\uacc4\uac00 \ud558\ub098\ub85c \uc5f0\uacb0\ub41c \uae30\ub85d, \uace0\uac1d\uc774 \uc774\ubbf8 \uacf5\uc720\ud55c \ub0b4\uc6a9\uc744 \ub2e4\uc2dc \uc124\uba85\ud558\ub294 \ub370 \uc18c\uc694\ub418\ub294 \uc2dc\uac04 \ub2e8\ucd95 \ub4f1\uc744 \uc608\ub85c \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc5d0 \ub300\ud574\uc11c\ub294 \ucd5c\uadfc \uac8c\uc2dc\ubb3c\uc778 <\/span><span data-contrast=\"none\">\ubaa8\ubc14\uc77c \uc74c\uc131 \ub77c\uc6b0\ud305<\/span><span data-contrast=\"auto\">\uc5d0\uc11c \uc790\uc138\ud788 \uc18c\uac1c\ud588\uc2b5\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \uc0c1\ud0dc \uad00\ub9ac\uc640 \ub77c\uc6b0\ud305\uc774 \uc5b4\ub5bb\uac8c \uc0ac\ubb34\uc2e4\uc774\ub77c\ub294 \uacf5\uac04\uc5d0 \uc5bd\ub9e4\uc774\uc9c0 \uc54a\uace0 \uc774\ub3d9 \uc911\uc778 \uc804\ubb38\uac00\uc5d0\uac8c \uc5f0\uacb0\ub418\ub294\uc9c0 \uc9c1\uc811 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"TextRun SCXW83872282 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW83872282 BCX0\" data-ccp-parastyle=\"heading 3\"><span class=\"TextRun SCXW257199888 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW257199888 BCX0\" data-ccp-parastyle=\"heading 3\"><span class=\"TextRun SCXW85000872 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW85000872 BCX0\" data-ccp-parastyle=\"heading 3\"><span class=\"TextRun SCXW35946742 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW35946742 BCX0\" data-ccp-parastyle=\"heading 2\"><span class=\"TextRun SCXW138057031 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW138057031 BCX0\" data-ccp-parastyle=\"heading 2\"><span class=\"TextRun SCXW211312447 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun CommentStart SCXW211312447 BCX0\" data-ccp-parastyle=\"heading 1\"><span class=\"TextRun SCXW140276898 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW140276898 BCX0\" data-ccp-parastyle=\"heading 2\">Ferguson\uc774 \uc5ec\ub7ec \uc9c0\uc810\uc758 \uace0\uac1d \uacbd\ud5d8\uc744 \ud558\ub098\ub85c \uc5f0\uacb0\ud55c \ubc29\ubc95<\/span>\u00a0<\/span><span class=\"EOP Selected SCXW140276898 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n<p>1,200\uac1c \uc774\uc0c1\uc758 \uc9c0\uc810\uc5d0\uc11c \uacc4\uc57d\uc790\uc640 \ubb34\uc5ed \uc804\ubb38\uac00\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub294 75\ub144 \uc5ed\uc0ac\uc758 \uc0b0\uc5c5 \uae30\uc790\uc7ac \uc720\ud1b5\uc5c5\uccb4\uc778 <span data-contrast=\"none\">Ferguson<\/span><span data-contrast=\"auto\">\uc740 \uace0\uac1d\uc744 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc804\ubb38\uac00\uc640 \ub354 \uc798 \uc5f0\uacb0\ud558\ub294 \ubc29\ubc95\uc774 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4. \uc911\uc559 \uc9d1\uc911\uc2dd \ucee8\ud0dd\uc13c\ud130\ub294 Genesys Cloud\ub97c \uae30\ubc18\uc73c\ub85c \uc6b4\uc601\ub418\uc9c0\ub9cc, \uc9c0\uc5ed \uc9c0\uc810\ub4e4\uc740 \ubcc4\ub3c4\uc758 \uc804\ud654 \uc2dc\uc2a4\ud15c\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8\ub85c \uc778\ud574 \uc77c\uad00\ub418\uc9c0 \uc54a\uc740 \ub77c\uc6b0\ud305, \ub2e8\ud3b8\ud654\ub41c \ubcf4\uace0, \uace0\uac1d\uc774 \uc2e0\ub8b0\ud558\ub294 \ud2b9\uc815 \uc804\ubb38\uac00\uc5d0\uac8c \uc5f0\uacb0\ub418\uc9c0 \ubabb\ud558\ub294 \ubb38\uc81c \ub4f1\uc774 \ubc1c\uc0dd\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"auto\">Ferguson\uc758 \uc5b4\uc18c\uc2dc\uc5d0\uc774\ud2b8 \uacbd\ud5d8 \ub514\ub809\ud130\uc778 Matt Stirrup\uc740 &#8220;\uc9c0\uc810\uc7a5\uc5d0\uac8c \ubaa8\ubc14\uc77c \uae30\ub2a5\uc744 \ubcf4\uc5ec\uc92c\ub294\ub370, \uc774\ub294 \uc644\uc804\ud55c \uac8c\uc784 \uccb4\uc778\uc800\uc600\uc2b5\ub2c8\ub2e4. \ud604\uc7a5\uc5d0\uc11c \uace0\uac1d\uc744 \uc9c0\uc6d0\ud558\ub294 \uc911\uc5d0\ub3c4 \uc804\ud654 \uace0\uac1d\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Ferguson\uc740 Genesys Cloud Associate\ub97c \uc9c0\uc810, \ucc3d\uace0, \ud604\uc7a5 \uc9c1\uc6d0\uc73c\ub85c\uae4c\uc9c0 \ud655\ub300 \uc801\uc6a9\ud558\uc5ec \uc9c0\uc5ed \ud300\uacfc \uc911\uc559 \ud300\uc758 \uc18c\ud1b5\uc744 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud1b5\ud569\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ubcc0\ud654\ub85c \uc751\ub2f5\ub960\uacfc \uace0\uac1d \ub9cc\uc871\ub3c4\uac00 \ud5a5\uc0c1\ub418\uc5c8\uace0, \uc9c1\uc6d0\ub4e4\uc740 \ubaa8\ubc14\uc77c \ud234\uc744 \ud1b5\ud574 \uc5b4\ub514\uc11c \uc5c5\ubb34\ud558\ub4e0 \ud56d\uc0c1 \uc5f0\uacb0\ub41c \uc0c1\ud0dc\ub97c \uc720\uc9c0\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"TextRun SCXW83872282 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW83872282 BCX0\" data-ccp-parastyle=\"heading 3\"><span class=\"TextRun SCXW257199888 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW257199888 BCX0\" data-ccp-parastyle=\"heading 3\"><span class=\"TextRun SCXW85000872 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW85000872 BCX0\" data-ccp-parastyle=\"heading 3\"><span class=\"TextRun SCXW35946742 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW35946742 BCX0\" data-ccp-parastyle=\"heading 2\"><span class=\"TextRun SCXW138057031 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW138057031 BCX0\" data-ccp-parastyle=\"heading 2\"><span class=\"TextRun SCXW211312447 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun CommentStart SCXW211312447 BCX0\" data-ccp-parastyle=\"heading 1\"><span class=\"TextRun SCXW140276898 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW140276898 BCX0\" data-ccp-parastyle=\"heading 2\"><span class=\"TextRun SCXW112070054 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW112070054 BCX0\" data-ccp-parastyle=\"heading 2\">\uae30\uc5c5 \uc804\ubc18\uc758 \uc5f0\uacb0\uc744 \uc2dc\uc791\ud558\ub294<\/span><span class=\"NormalTextRun SCXW112070054 BCX0\" data-ccp-parastyle=\"heading 2\">\u00a0<\/span><span class=\"NormalTextRun SCXW112070054 BCX0\" data-ccp-parastyle=\"heading 2\">\uc138 <\/span><span class=\"NormalTextRun SCXW112070054 BCX0\" data-ccp-parastyle=\"heading 2\">\uac00\uc9c0 <\/span><span class=\"NormalTextRun SCXW112070054 BCX0\" data-ccp-parastyle=\"heading 2\">\ubc29\ubc95<\/span><\/span><span class=\"EOP Selected SCXW112070054 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span>\u00a0<\/span><\/span><span class=\"EOP Selected SCXW140276898 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:299,&quot;335559739&quot;:299}\">\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">\uccab\ub0a0\ubd80\ud130 \uace0\uac1d\uc758 \uc804\uccb4 \uc5ec\uc815\uc744 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\ud560 \ud544\uc694\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. \uc791\uac8c \uc2dc\uc791\ud558\uc5ec \uc2e0\uc911\ud558\uac8c \ud655\uc7a5\ud558\ub294 \ubc29\uc2dd\uc774 \uc88b\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ol>\n<li aria-setsize=\"-1\" data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\"><b>\uba3c\uc800, \uc5ec\uc815\uc774 \uc2e4\uc81c\ub85c \ucee8\ud0dd\uc13c\ud130\ub97c \ubc97\uc5b4\ub098\uac70\ub098 \ub4e4\uc5b4\uc624\ub294 \uc9c0\uc810\uc744 \ub9e4\ud551\ud558\uc138\uc694.<\/b> \ucee8\ud0dd\uc13c\ud130\uc640\uc758 \uc0c1\ud638\uc791\uc6a9 \uc804\ud6c4\ub85c \uacf5\uc720\ub41c \ucee8\ud14d\uc2a4\ud2b8\ub098 \ud234 \uc5c6\uc774, \uace0\uac1d\uc774 \uc811\ucd09\ud558\ub294 \uc9c0\uc810, \ub9e4\uc7a5, \ud604\uc7a5 \ud300, \ubc31\uc624\ud53c\uc2a4 \ub2f4\ub2f9\uc790 \ubc0f \uc804\ubb38\uac00\ub97c \uc2dd\ubcc4\ud569\ub2c8\ub2e4.<\/span><\/li>\n<li aria-setsize=\"-1\" data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\"><b>\uac00\uc7a5 \ub9ce\uc740 \ub9c8\ucc30\uc744 \uc720\ubc1c\ud558\ub294 \uc5c5\ubb34 \uc774\uad00\uc744 \ud0c0\uac9f\ud305\ud558\uc138\uc694.<\/b> \uace0\uac1d\uc774 \uac19\uc740 \uc124\uba85\uc744 \ubc18\ubcf5\ud558\uac70\ub098, \ucf5c\ubc31\uc744 \uae30\ub2e4\ub9ac\uac70\ub098, \uc798\ubabb\ub41c \uc0ac\ub78c\uc5d0\uac8c \ub77c\uc6b0\ud305\ub418\ub294 \uc21c\uac04\uc744 \ucc3e\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc0c1\ud669\uc740 \uc194\ub8e8\uc158 \ub3c4\uc785 \ud6a8\uacfc\ub97c \uac00\uc7a5 \ube60\ub974\uac8c \ubcfc \uc218 \uc788\ub294 \ubd80\ubd84\uc785\ub2c8\ub2e4.<\/span><\/li>\n<li aria-setsize=\"-1\" data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"9\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\"><b>\ud2b9\uc815 \ud300\uacfc \ud568\uaed8 \ubaa8\ubc14\uc77c \ubc0f AI \uc790\ub3d9\ud654\ub97c \ud30c\uc77c\ub7ff\uc73c\ub85c \ud14c\uc2a4\ud2b8\ud558\uc138\uc694.<\/b> \ucee8\ud0dd\uc13c\ud130 \uc678\ubd80\uc758 \ub2e8\uc77c \uadf8\ub8f9\uc744 \uc120\ud0dd\ud558\uc5ec \uace0\uac1d\uc5d0 \ub300\ud55c \uc5f0\uacb0\ub41c \ubdf0, \uc5b4\ub514\uc11c\ub098 \ucc38\uc5ec\ud560 \uc218 \uc788\ub294 \uad8c\ud55c, \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud560 \uc218 \uc788\ub294 AI \uae30\ubc18 \ud234\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uac83\uc774 \ucee8\ud0dd\uc13c\ud130\uc640 \ub3d9\uc77c\ud55c \ud50c\ub7ab\ud3fc \ubc0f \ub370\uc774\ud130 \ubaa8\ub378 \uc0c1\uc5d0\uc11c \uc774\ub8e8\uc5b4\uc838\uc57c \ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \ub2e4\ub978 \ud300\uc73c\ub85c \ud655\uc7a5\ud569\ub2c8\ub2e4.<\/span><\/li>\n<\/ol>\n<p><span data-contrast=\"auto\">\uace0\uac1d \uc5ec\uc815\uc740 \uacb0\ucf54, \ucee8\ud0dd\uc13c\ud130 \uc548\uc5d0\ub9cc \uba38\ubb3c\ub3c4\ub85d \uc124\uacc4\ub418\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \ub354 \uc774\uc0c1 \ub2e8\ud3b8\uc801\uc778 \ud234\ub4e4\uc744 \uc9dc\uae41\uae30\ud558\uc9c0 \ub9c8\uc138\uc694. \ubaa8\ub4e0 \uace0\uac1d \ub300\uba74 \uc9c1\uc6d0\uc744 \ud558\ub098\uc758 AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc5f0\uacb0\ud558\ub294 \uae30\uc5c5\ub9cc\uc774 \uac15\ub825\ud55c \uacbd\uc7c1 \uc6b0\uc704\ub97c \ucc28\uc9c0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/contact-us\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Genesys \uc804\ubb38\uac00\uc640 \uc0c1\ub2f4\uc744 \uc608\uc57d\ud558\uace0<\/span><\/a><span data-contrast=\"auto\"> \ucee8\ud0dd\uc13c\ud130\ub97c \ub118\uc5b4 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ud655\uc7a5\ud558\ub294 \uac83\uc774 \ube44\uc988\ub2c8\uc2a4\uc5d0 \uc5b4\ub5a4 \ubcc0\ud654\ub97c \uac00\uc838\uc62c\uc9c0 \ud655\uc778\ud574 \ubcf4\uc138\uc694.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uace0\uac1d 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