{"id":643602,"date":"2026-08-25T12:10:17","date_gmt":"2026-08-25T19:10:17","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/the-experience-economy-sets-a-new-standard-in-cx-ai-closes-the-gap"},"modified":"2026-09-30T01:59:32","modified_gmt":"2026-09-30T08:59:32","slug":"the-experience-economy-sets-a-new-standard-in-cx-ai-closes-the-gap","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-experience-economy-sets-a-new-standard-in-cx-ai-closes-the-gap","title":{"rendered":"\uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc5d0 <br>\ub192\uc544\uc9c0\ub294 CX \uae30\uc900, <br>AI\ub85c \uaca9\ucc28\ub97c \uc881\ud788\ub2e4"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span data-contrast=\"auto\">\ub204\uad6c\ub098 \ud55c \ubc88\ucbe4 \uace0\uac1d \uc0c1\ub2f4 \uc13c\ud130\uc5d0 \uc804\ud654\ub97c \uac78\uc5b4\ubcf8 \uc801\uc774 \uc788\uc744 \uac83\uc785\ub2c8\ub2e4. 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\ubb38\uc81c\ub97c \uacbd\ud5d8\ud558\ub294 \ubc29\uc2dd\uacfc \uae30\uc5c5\uc774 \ubb38\uc81c\ub97c \ucc98\ub9ac\ud558\ub294 \ubc29\uc2dd \uc0ac\uc774\uc5d0\ub294 \uc801\uc9c0 \uc54a\uc740 \uac04\uadf9\uc774 \uc874\uc7ac\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uacbd\ud5d8 \uacbd\uc81c \uc2dc\ub300\uc5d0\uc11c \uadf8 \uaca9\ucc28\ub294 \ub354 \uc774\uc0c1 \ubb34\uc2dc\ud560 \uc218 \uc5c6\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc774 \uc2e4\ud604 \uac00\ub2a5\ud558\ub2e4\ub294 \uac83\uc744 \uc54c\uace0 \uc788\uc73c\uba70, \ubaa8\ub4e0 \ube0c\ub79c\ub4dc\uc5d0\uc11c \uc774\ub7ec\ud55c \uc218\uc900\uc758 \uacbd\ud5d8\uc744 \uae30\ub300\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc774\ub294 \ub0b4\uc154\ub110 \uc9c0\uc624\uadf8\ub798\ud53d \uae00\ub85c\ubc8c \ub514\uc9c0\ud138 \ud50c\ub7ab\ud3fc\uc5d0\uc11c \ubc29\uc601\ub41c <\/span><i><span 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\ub2e4\ub8e8\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n<p><span data-contrast=\"auto\">Genesys \ud68c\uc7a5 \uacb8 CEO\uc778 Tony Bates\ub294 \ud574\ub2f9 \ub2e4\ud050\uba58\ud130\ub9ac\uc5d0\uc11c \u201c\uace0\uac1d\uc740 \ub2e8\uc9c0 \ud5ec\uc2a4\ucf00\uc5b4\ub098 \uc5ec\ud589 \uac19\uc740 \ud2b9\uc815 \uc0b0\uc5c5\uc774 \uc544\ub2cc, \uc0ac\uc2e4\uc0c1 \ubaa8\ub4e0 \uc0b0\uc5c5\uc5d0\uc11c \uc790\uc2e0\uc774 \uacaa\uc740 \ucd5c\uace0\uc758 \uacbd\ud5d8\uc744 \uae30\uc900\uc73c\ub85c \ube44\uad50\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud588\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc2e4\uc81c\ub85c \uc774\ub7ec\ud55c \ube44\uad50\ub294 \uace0\uac1d \uae30\ub300\uce58\uc758 \uc0c8\ub85c\uc6b4 \uae30\uc900\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uac00 \ud574\uc57c \ud560 \uc9c4\uc9dc \uc9c8\ubb38\uc740 &#8216;\uc65c \uace0\uac1d\uc774 \ubaa8\ub4e0 \ube0c\ub79c\ub4dc\uc5d0 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