{"id":639128,"date":"2026-07-29T08:04:08","date_gmt":"2026-07-29T15:04:08","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/qa-what-insurance-leaders-need-to-know-about-ai-powered-cx"},"modified":"2026-09-02T02:46:26","modified_gmt":"2026-09-02T09:46:26","slug":"qa-what-insurance-leaders-need-to-know-about-ai-powered-cx","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/qa-what-insurance-leaders-need-to-know-about-ai-powered-cx","title":{"rendered":"Q&#038;A: \ubcf4\ud5d8 \uc5c5\uacc4 \ub9ac\ub354\uac00 \ub193\uccd0\uc11c\ub294 \uc548 \ub420 AI \uae30\ubc18 CX \uac00\uc774\ub4dc"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span data-contrast=\"auto\">\ub370\uc774\ud130 \uc13c\ud130, \uc5d0\ub108\uc9c0, \ucef4\ud4e8\ud305 \uc778\ud504\ub77c, \uc870\uc0ac \ubc0f \uc5f0\uad6c, \ube44\uc988\ub2c8\uc2a4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ub4f1 \uac70\uc758 \ubaa8\ub4e0 \ubd84\uc57c\uc5d0 \uac78\uccd0 \uc804\ub840 \uc5c6\ub294 \uaddc\ubaa8\uc758 \uc778\uacf5\uc9c0\ub2a5(AI) \ud22c\uc790\uac00 \uc9c4\ud589\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubcf4\ud5d8\uc0ac\ub4e4\uc740 \uc790\uc0ac \uc6b4\uc601\uacfc \uace0\uac1d\uc5d0 \ubbf8\uce60 AI\uc758 \uc911\uae30\uc801\uc778 \uc601\ud5a5\uc744 \uc5b4\ub5bb\uac8c \uc804\ub9dd\ud558\uace0 \uc788\uc744\uae4c\uc694? \ub610\ud55c AI\ub97c \ud65c\uc6a9\ud574 \uc5b4\ub5bb\uac8c \ud601\uc2e0\uc744 \uc774\ub04c\uace0, \ud6a8\uc728\uc131\uc744 \uc99d\ub300\ud558\uba70, \uace0\uac1d \ud655\ubcf4 \ubc0f \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uace0, \ucee8\ud0dd\uc13c\ud130 \ubc0f \uadf8\uc5d0 \uad00\ub828\ub41c \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc744\uae4c\uc694?<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uadf8 \ud574\ub2f5\uc744 \uc5bb\uae30 \uc704\ud574 \uae00\ub85c\ubc8c \uae30\uc220 \ucee8\uc124\ud305 \ubc0f \uc194\ub8e8\uc158 \uae30\uc5c5\uc778 TTEC Digital\uc758 \uc218\uc11d \ubd80\uc0ac\uc7a5 \uacb8 \uae00\ub85c\ubc8c CX \ub9ac\ub354 Tiffany Gschwendtner\uc640 \ub9cc\ub098 \uc774\uc57c\uae30\ub97c \ub098\ub204\uc5c8\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Tony Alonzo:<\/span><\/b><span data-contrast=\"auto\"> <\/span><b><span data-contrast=\"auto\">\ubcf4\ud5d8\uae08 \uccad\uad6c\ub294 \ubcf4\ud5d8\uc5c5\uacc4\uc758 \uac00\uc7a5 \ud070 \uace0\ucda9 \uc911 \ud558\ub098\uc785\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc77c\uad00\uc131 \uc5c6\ub294 \uacbd\ud5d8, \uc6d0\ud65c\ud558\uc9c0 \ubabb\ud55c \uc18c\ud1b5, \ubc18\ubcf5\uc801\uc778 \ud655\uc778 \uacfc\uc815\uc5d0 \ubd88\ud3b8\uacfc \ubd88\ub9cc\uc744 \ud638\uc18c\ud569\ub2c8\ub2e4. \uc774\ub97c \ud574\uacb0\ud558\ub294 \ub370 TTEC\uc640 Genesys\ub294 \uc5b4\ub5a4 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\uc2b5\ub2c8\uae4c?<\/span><\/b><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><b><span data-contrast=\"auto\">Gschwendtner:<\/span><\/b><span data-contrast=\"none\"> <\/span><span data-contrast=\"auto\">Genesys\ub294 \ub514\uc9c0\ud138 \ubc0f \uc74c\uc131 \ucc44\ub110 \uc0c1\ud638\uc791\uc6a9, AI \ubc0f \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8\ub97c \ub2e8\uc77c \ud50c\ub7ab\ud3fc\uc73c\ub85c \ud1b5\ud569\ud558\ub294 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uacc4\uce35\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. TTEC\ub294 \uc774\ub7ec\ud55c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \ubc29\uc2dd\uc744 \ubcf4\ud5d8 \uc6b4\uc601 \ud658\uacbd\uc5d0 \uc811\ubaa9\ud569\ub2c8\ub2e4. \ud2b9\ud788 \uc2dc\uc2a4\ud15c \uad6c\uc131 \ubc29\uc2dd\uc774 \uc544\ub2cc, \ubcf4\uc0c1 \uccad\uad6c \ud504\ub85c\uc138\uc2a4\ub97c \uc911\uc2ec\uc73c\ub85c \uacbd\ud5d8\uc744 \uc124\uacc4\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">\ucd5c\ucd08 \uc0ac\uace0 \uc811\uc218, \ubcf4\ud5d8\uae08 \uccad\uad6c \uc0dd\uc131, \uc9c4\ud589 \ud604\ud669\uc758 \uc120\uc81c\uc801 \uc548\ub0b4, \uc190\ud574\uc0ac\uc815\uc0ac\uc640\uc758 \ud6c4\uc18d<\/span><span data-contrast=\"auto\"> \uc77c\uc815 \uc870\uc728 \ub4f1 \uace0\uac1d \uc5ec\uc815\uc758 \ubaa8\ub4e0 \uacfc\uc815\uc5d0 \uc790\ub3d9\ud654\ub97c \uc811\ubaa9\ud558\uc5ec \uc5c5\ubb34 \ud504\ub85c\uc138\uc2a4\ub97c \ud6a8\uc728\ud654\ud569\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d \uc11c\ube44\uc2a4\ub97c \uc218\ub3d9\uc801\uc778 \ubc29\uc2dd\uc5d0\uc11c \ub514\uc9c0\ud138<\/span><span data-contrast=\"auto\"> \uc6b0\uc120\uc758 \uc120\uc81c\uc801\uc778 \uc544\uc6c3\ubc14\uc6b4\ub4dc \ucc38\uc5ec\ub85c \uc804\ud658\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubcf4\ud5d8\uc0ac\ub294 \uace0\uac1d\uc5d0\uac8c \uba85\ud655\ud55c \uae30\uc900\uc744 \uc81c\uc2dc\ud558\uace0 \uc801\uc2dc\uc5d0 \uc815\ubcf4\ub97c \uc81c\uacf5\ud558\uc5ec \uc815\ubcf4\ub97c \uc77c\uc77c\uc774 \ucc3e\uc544\ub2e4\ub140\uc57c \ud558\ub294 \uace0\uac1d\uc758 \ubd88\ud3b8\uc744 \ucd5c\uc18c\ud654\ud569\ub2c8\ub2e4. Guidewire\uc640 \uac19\uc740 \ud575\uc2ec \uccad\uad6c \ud50c\ub7ab\ud3fc\uacfc \uc5f0\ub3d9\ub418\uba74 \uc774\ub7ec\ud55c \uc0c1\ud638\uc791\uc6a9\uc740 \uc2e4<\/span><span data-contrast=\"auto\">\uc2dc\uac04 \ucee8\ud14d\uc2a4\ud2b8\ub97c \ubc14\ud0d5\uc73c\ub85c \uac1c\ubcc4 \uccad\uad6c\uc790\uc5d0\uac8c \ucd5c\uc801\ud654\ub418\uc5b4, \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \ub354\uc6b1 \uac1c\uc778\ud654\ub418\uace0 \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">\uc194\ub8e8\uc158\uc774 \uc131\uacf5\uc801\uc73c\ub85c \uad6c\ud604\ub418\uba74 \ubcf4\uc0c1 \ucc98\ub9ac \uc18d\ub3c4\uac00 \ube68\ub77c\uc9c0\ub294 \uac83 \uc678\uc5d0\ub3c4 \ub9ce\uc740 \ud6a8\uacfc\uac00 \uc788\uc2b5\ub2c8\ub2e4. \ubcf4\ud5d8\uae08 \uccad\uad6c \ub77c\uc774\ud504\uc0ac\uc774\ud074 \uc804\ubc18\uc5d0\uc11c \uc77c\uad00\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uace0, \ub354 \ub098\uc740 \uac00\uc2dc\uc131\uacfc \ucc45\uc784\uc131\uc744 \ud655\ubcf4\ud558\uace0, \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc11c\ube44\uc2a4 \ube44\uc6a9\uc774 \uc808\uac10\ub429\ub2c8\ub2e4. \ub610\ud55c \ube0c\ub79c\ub4dc \uac00\uce58\ub97c \uacb0\uc815\uc9d3\ub294 \uc911\uc694\ud55c \uc21c\uac04\uc5d0 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uad81\uadf9\uc801\uc73c\ub85c, \ubcf4\ud5d8\uae08 \uccad\uad6c \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\ub294 \uc77c\uc740 \ub2e8\uc21c\ud55c \ud234 \ucd94\uac00\ub97c \ub118\uc5b4, \uace0\uac1d\uc758 \uac00\uc7a5 \uc911\uc694\ud55c \uc21c\uac04\uc744 \uc911\uc2ec\uc73c\ub85c \uc0ac\ub78c, \ud504\ub85c\uc138\uc2a4, \uae30\uc220\uc744 \uc870\uc728\ud558\ub294 \uc77c\uc785\ub2c8\ub2e4. \uc774\ub294 \ubcf4\ud5d8\uc0ac\uac00 \uace0\uac1d \uacbd\ud5d8\uc744 \ud655\uc7a5\ud558\uace0 \ub514\uc9c0\ud138 \ud601\uc2e0\uc744 \uad6c\uc0c1\ud558\ub294 \ud1a0\ub300\uac00 \ub429\ub2c8\ub2e4.<\/span><\/p>\n<p><b><span data-contrast=\"auto\">\ubcf4\ud5d8\uc0ac\uac00 \uccad\uad6c \uc6b4\uc601\uc744 \uc704\ud55c \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc744 \ud3c9\uac00 \ubc0f \ub3c4\uc785\ud560 \ub54c TTEC\uc758 \uc5b4\ub5a4 \ucc28\ubcc4\ub41c \ubc29\uc2dd\uc73c\ub85c \uc811\uadfc\ud569\ub2c8\uae4c?<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><strong>Gschwendtner<\/strong>: \uccad\uad6c \ubd80\uc11c\ub294 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc \ub3c4\uc785\uc744 \ud601\uc2e0\uc758 \uae30\ud68c\uac00 \uc544\ub2cc \ub2e8\uc21c\ud55c \uae30\uc220 \uc5c5\ub370\uc774\ud2b8\ub85c \uc0dd\uac01\ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. TTEC\ub294 \ub2e8\uc21c\ud55c \uc194\ub8e8\uc158 \uad6c\uc131\uc774 \uc544\ub2cc \ucee8\uc124\ud305\uc744 \uc911\uc2ec\uc73c\ub85c \uc811\uadfc\ud569\ub2c8\ub2e4. \ubcf4\ud5d8\uc0ac\uac00 \uae30\uc220\uc5d0 \ub300\ud55c \uc758\uc0ac\uacb0\uc815\uc744 \ub0b4\ub9ac\uae30 \uc804\uc5d0 \uc6b4\uc601 \ubaa8\ub378\uc744 \uc7ac\uad6c\uc0c1\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc989, \uc5b4\ub5a4 \uc5c5\ubb34\ub97c \uc790\ub3d9\ud654\ud574\uc57c \ud558\ub294\uc9c0, \uc778\uac04\uc758 \uc804\ubb38\uc131\uc774 \uc5b4\ub514\uc5d0\uc11c \uac00\uce58\ub97c \ub354\ud558\ub294\uc9c0, \ub514\uc9c0\ud138 \ubc0f \uc0c1\ub2f4\uc0ac\uc758 \uc9c0\uc6d0\uc774 \uc5b4\ub5bb\uac8c \ud568\uaed8 \uc791\ub3d9\ud574\uc57c \ud558\ub294\uc9c0\ub97c \uba3c\uc800 \uc815\uc758\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ubcf4\ud5d8\uc0ac\ub294 \uccad\uad6c \uacbd\ud5d8\uc758 \uc804 \uacfc\uc815\uc744 \uc7ac\uc124\uacc4\ud558\uace0, \uae30\uc220 \ud22c\uc790\ub97c \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc5d0 \ub9de\ucd94\uba70, \uc2e4\uc9c8\uc801\uc778 AI \ub85c\ub4dc\ub9f5\uc744 \ub9c8\ub828\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uace0\uac1d \uacbd\ud5d8 \uae30\uc220\uc5d0 \ub300\ud55c \uccad\uad6c \ubd80\uc11c\uc758 \uc758\uc0ac\uacb0\uc815\uc740 \ub514\uc9c0\ud138 \uc804\ub7b5, AI \ub3c4\uc785, \uace0\uac1d \uc2e0\ub8b0\uc5d0 \uc810\uc810 \ub354 \ub9ce\uc740 \uc601\ud5a5\uc744 \ubbf8\uce58\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc131\uacf5\ud558\ub294 \ubcf4\ud5d8\uc0ac\ub294 \ud50c\ub7ab\ud3fc \ub3c4\uc785\uc744 \ub2e8\ubc1c\uc801\uc778 <\/span><span data-contrast=\"auto\">\uc774\ubca4\ud2b8\ub85c \ubcf4\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ubcf4\uc0c1 \uc5c5\ubb34 \ubc29\uc2dd\uc744 \ud604\ub300\ud654\ud558\uc5ec \uc7a5\uae30\uc801\uc778 \uad00\uc810\uc5d0\uc11c \uace0\uac1d \uc9c0\uc6d0 \uccb4\uacc4\ub97c \uc774\ub04c\uc5b4\uac00\ub294 \uae30\ud68c\ub85c \ud65c\uc6a9\ud569\ub2c8\ub2e4. \ubc14\ub85c \uc774 \uc9c0\uc810\uc5d0\uc11c TTEC\uc758 \ucee8\uc124\ud305 \uc911\uc2ec\uc758 \uc811\uadfc \ubc29\uc2dd\uc774 \uc9c4\uc815\ud55c \uac00\uce58\ub97c \ubc1c\ud718\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><b><span data-contrast=\"auto\">\ubcf4\ud5d8\uc0ac\uac00 \uace0\ub824\ud574\uc57c \ud560 AI \ubc0f \ub514\uc9c0\ud138 \ubaa8\ubc94 \uc0ac\ub840\ub85c\ub294 \uc5b4\ub5a4 \uac83\ub4e4\uc774 \uc788\uc2b5\ub2c8\uae4c? \uadf8\ub9ac\uace0 \ub3c4\uc785 \uccab\ub0a0\ubd80\ud130 \uc81c\uacf5\ub418\uc5b4\uc57c \ud558\ub294 AI \uae30\ub2a5\uc740 \ubb34\uc5c7\uc785\ub2c8\uae4c? <\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Gschwendtner<\/span><\/b><span data-contrast=\"auto\">:<\/span><span data-contrast=\"none\"> <\/span><span data-contrast=\"none\">\ubcf4\ud5d8 \uacc4\uc57d \uad00\ub9ac\ubd80\ud130 \uccad\uad6c \ucc98\ub9ac\uc5d0 \uc774\ub974\ub294 \ubcf4\ud5d8 \uac00\uce58\uc0ac\uc2ac \uc804\ubc18\uc744 \uc544\uc6b0\ub974\ub294 TTEC\uc758 \uc2ec\uce35\uc801\uc778 \uacbd\ud5d8\uc73c\ub85c \ubcfc \ub54c, \uc120\ub3c4\uc801\uc778 \ubcf4\ud5d8\uc0ac\ub4e4\uc740 \uc2e4\uc6a9\uc801\uc774\uace0 \uc131\uacfc \uc911\uc2ec\uc801\uc778 \uc811\uadfc \ubc29\uc2dd\uc744 \ucde8\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-contrast=\"auto\"> \uc774\ub4e4\uc740 \uccad\uad6c \uc9c4\ud589 \ud604\ud669, \ubcf4\ud5d8\ub8cc \uc218\ub0a9, \uacc4\uc57d \uad00\ub9ac \ub4f1 \uc5c5\ubb34\ub7c9\uc774 \ub9ce\uace0 \uace0\uac1d \ubd88\ub9cc\uc774 \uc790\uc8fc \ubc1c\uc0dd\ud558\ub294 \uc5ec\uc815\uc5d0 AI \ud22c\uc790\ub97c \uc9d1\uc911\ud569\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305, \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0, \uc790\ub3d9 \uc694\uc57d \ub4f1\uc758 \uae30\ub2a5\uc740 \ub3c4\uc785 \uc989\uc2dc \uc81c\uacf5\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5\uc740 \uc6b4\uc601 \uac00\uce58\ub97c \uc989\uac01\uc801\uc73c\ub85c \uc81c\uacf5\ud558\uba70 \uc751\ub2f5\uc131\uacfc \uc77c\uad00\uc131\uc744 \ub192\uc785\ub2c8\ub2e4. \ud2b9\ud788 \uccad\uad6c \uc5c5\ubb34\uc5d0\uc11c \uc120\uc81c\uc801\uc778 \uc18c\ud1b5\uc774 \uac00\ub2a5\ud574\uc9c0\uba70, \uc0c1\ub2f4\uc0ac\ub294 \uacf5\uac10\uacfc \ud310\ub2e8\uc774 \ud544\uc694\ud55c \ubcf5\uc7a1\ud55c \ub300\ud654\uc5d0 \uc628\uc804\ud788 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:276}\"> <\/span><\/p>\n<p><b><span data-contrast=\"auto\">  \uc774\ub7ec\ud55c \uae30\ub2a5\uc740 \uacf5\uac10, \uc0c1\ub2f4, \uc2e0\uc18d\ud55c \ub300\uc751\uc774 \ub9e4\uc6b0 \uc911\uc694\ud55c \uccad\uad6c\uc640 \uac19\uc740 \uc601\uc5ed\uc5d0\uc11c \uacbd\ud5d8\uc744 \uc5b4\ub5bb\uac8c \uac1c\uc120\ud569\ub2c8\uae4c?<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Gschwendtner:<\/span><\/b><b><span data-contrast=\"none\"> <\/span><\/b><span data-contrast=\"auto\">\uacf5\uac10, \uc0c1\ub2f4, \uc2e0\uc18d\ud55c \ub300\uc751\uc740 \uccad\uad6c \uacbd\ud5d8\uc758 \uadfc\uac04\uc785\ub2c8\ub2e4. \ubcf4\ud5d8 \uacc4\uc57d\uc790\ub294 \uc704\uae30 \uc0c1\ud669\uc5d0 \ub193\uc600\uac70\ub098 \uc2a4\ud2b8\ub808\uc2a4\ub97c \ub9ce\uc774 \ubc1b\ub294 \uc21c\uac04\uc5d0 \ubcf4\ud5d8\uc0ac\uc5d0 \uc5f0\ub77d\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c \uacbd\ud5d8\uc758 \uc9c8\uc740 \ubcf4\ud5d8\uae08 \uc9c0\uae09\uc774\ub77c\ub294 \uacb0\uacfc\ub9cc\ud07c\uc774\ub098 \uc911\uc694\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">\ud604\ub300\uc801\uc778 \uace0\uac1d \uacbd\ud5d8, \ub514\uc9c0\ud138, AI \uae30\uc220\uc740 \uc778\uac04\ub9cc\uc774 \uc81c\uacf5\ud560 \uc218 \uc788\ub294 \uac00\uce58\ub97c \ub300\uccb4\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \uadf8\ub7ec\ud55c \uac00\uce58\ub97c \ud655\uc7a5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc90d\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\uacf5\uac10:<\/span><\/b><span data-contrast=\"auto\"> \uc9c4\ud589 \uc0c1\ud669\uc758 \uc120\uc81c\uc801\uc778 \uc548\ub0b4, \uba85\ud655\ud55c \uae30\uc900 \uc81c\uc2dc, \uc801\uc2dc \uc18c\ud1b5\uc73c\ub85c \uace0\uac1d\uc758 \ubd88\uc548\uac10\uc744 \uc904\uc774\uace0 \uc2e0\ub8b0\ub97c \uc313\uc2b5\ub2c8\ub2e4. \uc9c0\uae08 \uc5b4\ub5a4 \uc77c\uc774 \uc77c\uc5b4\ub098\uace0 \uc788\ub294\uc9c0, \ub2e4\uc74c\uc5d0 \ubb34\uc5c7\uc774 \uc9c4\ud589\ub418\ub294\uc9c0 \ub4f1\uc744 \uba85\ud655\ud788 \uc774\ud574\ud558\uba74 \uace0\uac1d\uc740 \uccad\uad6c \ud504\ub85c\uc138\uc2a4 \uc804\ubc18\uc5d0\uc11c \ub354 \uc874\uc911\ubc1b\ub294\ub2e4\uace0 \ub290\ub07c\uac8c \ub429\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\uc0c1\ub2f4:<\/span><\/b><span data-contrast=\"auto\"> \uace0\uac1d, \ubcf4\ud5d8 \uacc4\uc57d, \uccad\uad6c \ub370\uc774\ud130\ub97c \ud1b5\ud569\ud558\uc5ec \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc2e4\uc2dc\uac04 \ucee8\ud14d\uc2a4\ud2b8\uc640 \ucd5c\uc120\uc758 \ub2e4\uc74c \uc870\uce58\ub97c \uc81c\uacf5\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uc0c1\ub2f4\uc0ac\ub294 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\ub294 \uac83\uc744 \ub118\uc5b4, \ubcf4\ub2e4 \uac1c\uc778\ud654\ub41c \uc548\ub0b4\ub97c \uc81c\uacf5\ud558\ub294 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uc870\uc5b8\uc790 \uc5ed\ud560\uc744 \ud558\uac8c \ub429\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\uc2e0\uc18d\ud55c \ub300\uc751:<\/span><\/b><span data-contrast=\"auto\"> \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uacfc \uc9c4\ud589 \ud604\ud669 \uc548\ub0b4\ub97c \uc790\ub3d9\ud654\ud568\uc73c\ub85c\uc368, \uc190\ud574\uc0ac\uc815\uc0ac\uc640 \uc0c1\ub2f4\uc0ac\ub294 \ub354 \ubcf5\uc7a1\ud55c \uc0c1\ud638\uc791\uc6a9\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c0\ub2a5\ud615 \ub77c\uc6b0\ud305\uacfc \uc140\ud504\uc11c\ube44\uc2a4 \ud234\uc740 \uace0\uac1d\uc774 \ub354 \uc801\uc740 \ub178\ub825\uc73c\ub85c \uc801\uc808\ud55c \ub9ac\uc18c\uc2a4\uc5d0 \uc5f0\uacb0\ub418\ub3c4\ub85d \ud569\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\"> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\uc704\uc640 \uac19\uc740 \uc0ac\ud56d\uc740 \uccad\uad6c \uc5c5\ubb34\uc5d0\uc11c \ud2b9\ud788 \uc911\uc694\ud558\uc9c0\ub9cc, \uc601\uc5c5, \uc11c\ube44\uc2a4, \uacc4\uc57d \uad00\ub9ac \ub4f1 \ubcf4\ud5d8 \ube44\uc988\ub2c8\uc2a4\uc758 \ubaa8\ub4e0 \uc601\uc5ed\uc73c\ub85c\ub3c4 \ud655\uc7a5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc62c\ubc14\ub978 \ubc29\uc2dd\uc73c\ub85c \uae30\uc220\uc774 \ub3c4\uc785\ub418\uba74 \ubcf4\ud5d8\uc0ac\ub294 \ubcf4\ub2e4 \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub418\uba70 \ud6a8\uc728\uc801\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d\uacfc\uc758 \uc720\ub300\uac10\uc744 \ud55c\uce35 \ub354 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">\ubcf4\ud5d8\uc0ac\ub294 \uc5b4\ub5bb\uac8c Genesys Cloud\ub97c \ubc30\ud3ec\ud558\uace0 \uacbd\ud5d8 ROI\ub97c \uce21\uc815\ud574\uc57c \ud569\ub2c8\uae4c? \uadf8\ub9ac\uace0 \ud5a5\ud6c4 5\ub144 \ub3d9\uc548 \uc5c5\uacc4\uc5d0 \uc5b4\ub5a4 \ubcc0\ud654\uac00 \uc77c\uc5b4\ub0a0 \uac83\uc73c\ub85c \uc804\ub9dd\ud558\uc2ed\ub2c8\uae4c?<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Gschwendtner:<\/span><\/b><span data-contrast=\"none\"> <\/span><span data-contrast=\"auto\">\ubcf4\ud5d8 \uc5c5\uacc4\uc758 \uace0\uac1d \uad00\uacc4\ub294 \ub2e4\ub978 \uae08\uc735 \uc11c\ube44\uc2a4\uc640\ub294 \uadfc\ubcf8\uc801\uc73c\ub85c \ub2e4\ub985\ub2c8\ub2e4. \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc758 \ube48\ub3c4\ub294 \ub0ae\uc744 \uc218 \uc788\uc9c0\ub9cc, \uc77c\ub2e8 \uc0c1\ud638\uc791\uc6a9\uc774 \ubc1c\uc0dd\ud558\uba74 \uadf8 \uc21c\uac04\uc740<\/span> \uc7a5\uae30\uc801\uc778 \uc2e0\ub8b0 \ud615\uc131<span data-contrast=\"auto\">\uc5d0 \ub9e4\uc6b0 \uacb0\uc815\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uc911\uc694\ud55c \uc21c\uac04<\/span><span data-contrast=\"auto\">\uc774 \ub429\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud2b9\uc9d5\uc740 \ubcf4\ud5d8\uc0ac\uac00 Genesys Cloud\u2122\uc640 \uac19\uc740 \ud50c\ub7ab\ud3fc\uc744 \ub3c4\uc785\ud558\uace0 \ubc30\ud3ec\ud558\ub294 \ubc29\uc2dd\uc5d0\ub3c4 \uc9c1\uc811\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">\uc911\uc694\ud55c \uc0ac\uc2e4\uc740 \ub2e8\uc21c\ud55c \uc0c1\ud638\uc791\uc6a9 \ucc98\ub9ac\uac00 \uc544\ub2cc, \uace0\uac1d\uc758 \uacb0\uc815\uc801\uc778 \uc21c\uac04\uc744 \uc704\ud574 \uacbd\ud5d8\uc744 \uc124\uacc4\ud574\uc57c \ud55c\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4. \ubcf4\ud5d8\uc0ac\ub294 Genesys Cloud\ub97c \ucee8\ud0dd\uc13c\ud130\uc758 \ub300\uccb4 \uc218\ub2e8\uc73c\ub85c \ubc14\ub77c\ubd10\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \ub2e8\ubc1c\uc801\uc778 \uc0c1\ud638\uc791\uc6a9\uc744 \uc5f0\uacb0\ud558\uc5ec \uc2dc\uac04\uc774 \uc9c0\ub098\uba74\uc11c \uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \uad00\uacc4 \uad00\ub9ac \ud50c\ub7ab\ud3fc\uc73c\ub85c \uc778\uc2dd\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc989, \ub2e4\uc591\ud55c \ucc44\ub110\uacfc \uc5ec\uc815 \uc804\ubc18\uc5d0\uc11c \ub9e5\ub77d\uc744 \ud30c\uc545\ud558\uc5ec \uace0\uac1d\uc774 \uc0c1\ud638\uc791\uc6a9\uc744 \ud560 \ub54c\ub9c8\ub2e4 \ucc98\uc74c\ubd80\ud130 \ub2e4\uc2dc \uc2dc\uc791\ud558\uc9c0 \uc54a\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ud2b9\ud788 \uc548\uc2ec\uacfc \uc804\ubb38\uc801\uc778 \uc0c1\ub2f4 \ub610\ub294 \uc548\ub0b4\uac00 \ud544\uc694\ud55c \uc21c\uac04\uc5d0\ub294 \ub514\uc9c0\ud138, AI<\/span><span data-contrast=\"auto\"> \uae30\ubc18, \uc0ac\ub78c\uc774 \uc9c0\uc6d0\ud558\ub294 <\/span><span data-contrast=\"auto\">\uacbd\ud5d8\uc744 \uc2e0\uc911\ud558\uac8c \uacb0\ud569\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">\ud5a5\ud6c4 5\ub144 \ub3d9\uc548 \ubcf4\ud5d8 \uc0b0\uc5c5\uc744 \uc7ac\ud3b8\ud560 \uc138 \uac00\uc9c0 \ud575\uc2ec \ud2b8\ub80c\ub4dc\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\uace0\uac1d \uae30\ub300\uc758 \ubcc0\ud654:<\/span><\/b><span data-contrast=\"auto\"> \uc80a\uc740 \uc18c\ube44\uc790\ub4e4\uc740 \uac1c\uc778\ud654\ub418\uace0 \ud22c\uba85\ud558\uba70 \uc2e0\uc18d\ud55c \uc751\ub300\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. \ubcf4\ud5d8\uc0ac\uac00 \ub370\uc774\ud130 \uc911\uc2ec\uc758 \ubcf4\ub2e4 \uc120\uc81c\uc801\uc778 \uace0\uac1d \ucc38\uc5ec\ub85c \uc804\ud658\ud574\uc57c \ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">AI \uae30\ubc18\uc758 \ud601\uc2e0:<\/span><\/b><span data-contrast=\"auto\"> AI\ub294 \ubcf4\ud5d8\uc0ac\uac00 \uace0\uac1d\uc758 \ud544\uc694\ub97c \uc608\uce21\ud558\uace0, \uc0c1\ud638\uc791\uc6a9\uc744 \uac1c\uc778\ud654\ud558\uba70, \uc790\ub3d9\ud654, \uc9c0\uc6d0, \uc778\uac04\uc758 \uc804\ubb38\uc131\uc774 \uac00\uc7a5 \ud070 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub294 \uc9c0\uc810\uc744 \ud30c\uc545\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\uc9c0\uc18d\uc801\uc778 \ucd5c\uc801\ud654:<\/span><\/b><span data-contrast=\"auto\">\ubcf4\ud5d8\uc0ac\ub4e4\uc740 \uc77c\ud68c\uc131 \uae30\uc220 \ub3c4\uc785\uc744 \ub118\uc5b4 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120\uc744 \ucd94\uad6c\ud558\uba70, \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \uc5bb\uc740 \uc778\uc0ac\uc774\ud2b8\ub97c \ud65c\uc6a9\ud574 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \ubcc0\ud654\ud558\ub294 \uae30\ub300\uc5d0 \ubd80\uc751\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\"> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\uc55e\uc11c\uac00\ub294 \ubcf4\ud5d8\uc0ac\ub294 \ub2e8\ubc1c\uc131 \uace0\uac1d \uc0c1\ud638\uc791\uc6a9\uc744 \uae30\ud68c\ub85c \ubc14\ub77c\ubd05\ub2c8\ub2e4. \uc774\ub4e4\uc740 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158, \uac1c\uc778\ud654, \uc801\uc751\uc131\uc5d0 \uc911\uc810\uc744 \ub450\uace0 Genesys Cloud\ub97c \ub3c4\uc785\ud558\uc5ec, \uc5b4\uca4c\ub2e4 \ud55c \ubc88 \ubc1c\uc0dd\ud558\ub294 \ub4dc\ubb38 \uc0c1\ud638\uc791\uc6a9\uc744 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc5bb\ub294 \uc758\ubbf8 \uc788\ub294 \uc21c\uac04\uc73c\ub85c \uc804\ud658\ud569\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">\ubcf4\ud5d8\uc0ac\uac00 \uae30\uc220 \ud22c\uc790 \ubc29\ud5a5\uc744 \uc124\uc815\ud558\uace0 \uace0\uac1d \uacbd\ud5d8 ROI\ub97c \uad00\ub9ac\ud560 \ub54c \uc5b4\ub5a4 \uad00\uc810\uc744 \uac00\uc838\uc57c \ud558\ub294\uc9c0 \uc870\uae08 \ub354 \uc790\uc138\ud788 \uc124\uba85\ud574 \uc8fc\uc2dc\uaca0\uc2b5\ub2c8\uae4c?<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Gschwendtner: <\/span><\/b><span data-contrast=\"auto\">\uba3c\uc800, \uacbd\ud5d8\uc740 \ub354 \uc774\uc0c1 \uc815\uc131\uc801\uc778 \uc9c0\ud45c\uac00 \uc544\ub2c8\ub77c\ub294 \uc810\uc744 \uc774\ud574\ud574\uc57c \ud569\ub2c8\ub2e4. \ubcf4\ud5d8\uc5c5\uc5d0\uc11c\uc758 \uace0\uac1d \uacbd\ud5d8\uc740 \ud6a8\uc728\uc131, \uc720\uc9c0\uc728, \uc2e0\ub8b0, \uc7a5\uae30\uc801\uc778<\/span><span data-contrast=\"auto\"> \uac00\uce58\uc5d0 \uc9c1\uc811\uc801\uc778 \uc601\ud5a5\uc744 \ubbf8\uce58\uba70, \ud2b9\ud788 \ubcf4\ud5d8\uae08 \uccad\uad6c\uc640 \uac19\uc740 \uc21c\uac04\uc5d0 \uadf8 \uc601\ud5a5\ub825\uc774 \uadf9\ub300\ud654\ub429\ub2c8\ub2e4. \uae30\uc220 \ud22c\uc790\ub294 \ubb38\uc81c \ud574\uacb0 \uc18d\ub3c4 \ud5a5\uc0c1, \uc11c\ube44\uc2a4 \uc81c\uacf5 \ube44\uc6a9 \uc808\uac10, \ubb38\uc81c \ud655\uc0b0 \ubc29\uc9c0, \ucc44\ub110 \uc804\ubc18\uc5d0 \uac78\uce5c \uc77c\uad00\ub41c \uace0\uac1d \ucc38\uc5ec \uc99d\uc9c4 \ub4f1 \uc870\uc9c1\uc774 \uac1c\uc120\ud558\ub824\ub294 \uc131\uacfc\uc640 \uba85\ud655\ud788 \uc5f0\uacb0\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">\ub610\ud55c, \ubcf4\ud5d8\uc0ac\ub294 \uae30\uc220\uc744 \uc77c\ud68c\uc131 \ub3c4\uc785\uc774 \uc544\ub2c8\ub77c, \uc9c4\ud654\ud558\ub294 \uc5ed\ub7c9\uc73c\ub85c\ub3c4 \ubc14\ub77c\ubcf4\uc544\uc57c \ud569\ub2c8\ub2e4<\/span><span data-contrast=\"auto\">. Genesys Cloud\uc640 \uac19\uc740 \ud50c\ub7ab\ud3fc\uc740 \ub2e8\uacc4\ubcc4 \uc0ac\uc6a9 \uc0ac\ub840, \uc9c0\uc18d\uc801\uc778 \ucd5c\uc801\ud654, \uc2dc\uac04\uc774 \uc9c0\ub098\uba74\uc11c AI \uacc4\uce35\uc744 \ub2e8\uacc4\uc801\uc73c\ub85c \ucd94\uac00\ud560 \uc218 \uc788\ub294 \ud658\uacbd\uc744 \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \ub2e8\uc77c \uc804\ud658 \uc774\ubca4\ud2b8\uc5d0 \uc758\uc874\ud558\uae30\ubcf4\ub2e4\ub294 \ub9ac\uc2a4\ud06c\ub97c \uad00\ub9ac\ud558\uace0, \ube60\ub978 \uc131\uacfc\uc5d0 \uc6b0\uc120\uc21c\uc704\ub97c \ub450\uba70, \ud601\uc2e0\uc758 \ub3d9\ub825\uc744 \uc313\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">\uace0\uac1d \uacbd\ud5d8\uc758 ROI\ub97c \uad00\ub9ac\ud558\ub824\uba74 \uc131\uacf5 \uce21\uc815 \ubc29\uc2dd\uc744 \ub2e4\uac01\ud654\ud574\uc57c \ud569\ub2c8\ub2e4 \ud3c9\uade0 \uc0c1\ub2f4 \uc2dc\uac04, \uc5f0\ub77d \uac74\ub2f9 \uc0c1\ub2f4 \ube44\uc6a9\uacfc \uac19\uc740 \uc804\ud1b5\uc801\uc778 \uc9c0\ud45c\ub3c4 \uc911\uc694\ud558\uc9c0\ub9cc, \uc9c4\uc815\ud55c \uc601\ud5a5\ub825\uc744 \ud30c\uc545\ud558\ub824\uba74 \uace0\uac1d \ub178\ub825, \uc5ec\uc815 \uc644\ub8cc, \ub514\uc9c0\ud138 \ucc44\ud0dd, \uc0c1\ub2f4\uc0ac \ud6a8\uc728\uc131 \ub4f1\uc758 \uc9c0\ud45c\uc640 \uc5f0\uacb0\ud558\uc5ec \uc885\ud569\uc801\uc73c\ub85c \ud3c9\uac00\ud558\ub294 \uac83\uc774 \ubc14\ub78c\uc9c1\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">AI\ub294 \uc2e0\uc911\ud558\uac8c \uc801\uc6a9\ub420 \ub54c \ud6a8\uacfc\uac00 \ubc1c\ud718\ub429\ub2c8\ub2e4. \ub192\uc740 \uc218\uc775\uc744 \ub0b4\ub294 \ubcf4\ud5d8\uc0ac\ub4e4\uc740 AI\ub97c \uc0ac\uc6a9\ud574 \uc0c1\ud638\uc791\uc6a9\uc744 \uc801\uc808\ud558\uac8c \uc790\ub3d9\ud654\ud558\uace0, \ud310\ub2e8\uacfc \uacf5\uac10\uc774 \uac00\uc7a5 \uc911\uc694\ud55c \uc601\uc5ed\uc5d0\uc11c\ub294 \uc9c1\uc6d0\uc758 \uc5ed\ub7c9\uc744 \uac15\ud654\ud558\uba70, \ubaa8\ub4e0 \uace0\uac1d \uc811\uc810\uc5d0\uc11c \uacc4\uc18d \ud559\uc2b5\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc774\ub4e4\uc740 \uae30\uc220 \ud22c\uc790\ub97c \uc9c0\uc18d\uc801\uc778 \uacbd\ud5d8 \ub77c\uc774\ud504\uc0ac\uc774\ud074\uc758 \uc77c\ubd80\ub85c \uac04\uc8fc\ud558\uba70, \uba85\ud655\ud55c \ubaa9\uc801\uc744 \uac00\uc9c0\uace0 \uc124\uacc4\ud558\uace0, \uccb4\uacc4\uc801\uc73c\ub85c \ub3c4\uc785\ud558\uba70, \ub04a\uc784\uc5c6\uc774 \ucd5c\uc801\ud654\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4 \uc131\uacf5 \uac00\ub2a5\uc131\uc744 \ub192\uc5ec\uac11\ub2c8\ub2e4. <\/span><\/p>\n<p><span data-contrast=\"auto\">\uc774\ub7ec\ud55c \ubc29\uc2dd\uc73c\ub85c \uacbd\ud5d8\uc774 \uad00\ub9ac\ub420 \ub54c, ROI\ub294 \ub2e8\uc21c\ud55c \uce21\uc815\uc744 \ub118\uc5b4 \ub9ac\ub354\uac00 \uc8fc\ub3c4\uc801\uc73c\ub85c \ub9cc\ub4e4\uc5b4\uac08 \uc218 \uc788\ub294 \uc601\uc5ed\uc774 \ub429\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:278}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">\ubcf4\ud5d8\uc0ac\ub294 \ubcf4\ud5d8\uae08 \uccad\uad6c \uc6b4\uc601 \uc678\uc5d0\ub3c4 \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \uc601\uc5c5 \ubc0f \uac31\uc2e0 \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uace0 \uace0\uac1d \uad00\uacc4\uc640 \ube0c\ub79c\ub4dc \ucda9\uc131\ub3c4\ub97c \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\uae4c? <\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Gschwendtner: <\/span><\/b><span data-contrast=\"auto\">\ubcf4\ud5d8\uc0ac\ub294 \uac70\ub798 \uc911\uc2ec\uc758 \uc0c1\ud638\uc791\uc6a9\uc744 \ub118\uc5b4, \uace0\uac1d \ub77c\uc774\ud504\uc0ac\uc774\ud074 \uc804\ubc18\uc5d0\uc11c \uc9c0\uc18d\uc801\uc774\uace0 \uc5f0\uacb0\ub41c \ucc38\uc5ec\ub97c \ud1b5\ud574 \uc0c8\ub85c\uc6b4 \uae30\ud68c\ub97c \ub9c8\ub828\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">\uae30\uc220\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \uc601\uc5ed\uc5d0\uc11c \uace0\uac1d \uc5ec\uc815\uc744 \uac1c\uc120\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\uc601\uc5c5:<\/span><\/b><span data-contrast=\"auto\"> \ub514\uc9c0\ud138 \uc6b0\uc120 \uacbd\ud5d8\uc744 \uc2e4\uc2dc\uac04 \uace0\uac1d \ucee8\ud14d\uc2a4\ud2b8\uc640 \uacb0\ud569\ud558\uba74 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0\uc774 \ud544\uc694\ud560 \ub54c \ub354\uc6b1 \uac1c\uc778\ud654\ub41c \ucee8\uc124\ud305 \uc911\uc2ec\uc758 \uc0c1\ub2f4\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\uac31\uc2e0:<\/span><\/b><span data-contrast=\"auto\"> \uc120\uc81c\uc801\uc778 \uc544\uc6c3\ub9ac\uce58, \uc140\ud504 \uc11c\ube44\uc2a4 \ud234, \uc9c0\ub2a5\ud615 \uc0c1\ub2f4\uc0ac \uc9c0\uc6d0\uc73c\ub85c \uae30\uc874 \uacc4\uc57d\uc758 \uac00\uce58\ub97c \uac15\uc870\ud558\uace0, \uc758\uc0ac \uacb0\uc815\uc744 \ub2e8\uc21c\ud654\ud558\uba70, \uc774\ud0c8 \uc704\ud5d8\uc744 \uc904\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\"> <\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">\uc11c\ube44\uc2a4:<\/span><\/b><span data-contrast=\"auto\"> \uace0\uac1d\uc740 \uc77c\uc0c1\uc801\uc778 \uc694\uad6c \uc0ac\ud56d\uc740 \ub3c5\ub9bd\uc801\uc73c\ub85c \ud574\uacb0\ud558\uace0, \ubcf5\uc7a1\ud55c \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud588\uc744 \ub54c\ub294 \uc0ac\ub78c\uc758 \ub3c4\uc6c0\uc744 \ud544\uc694\ub85c \ud569\ub2c8\ub2e4. \uc790\ub3d9\ud654\uc640 \uc6d0\ud65c\ud55c \uc0c1\ub2f4\uc0ac \uc5f0\uacb0\uc744 \uc720\uae30\uc801\uc73c\ub85c \uacb0\ud569\ud558\uba74 \uc774\ub7ec\ud55c \uc694\uad6c\ub97c \ucda9\uc871\uc2dc\ud0ac \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\"> <\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\ubaa8\ub4e0 \uc5ec\uc815\uc5d0\uc11c \uac00\uc7a5 \uac15\ub825\ud55c \ucc28\ubcc4\ud654 \uc694\uc18c\ub294 &#39;\uc77c\uad00\uc131&#39;\uc785\ub2c8\ub2e4. \ub514\uc9c0\ud138 \uae30\uc220, AI \uae30\ubc18 \uc11c\ube44\uc2a4, \uc778\uac04 \uc0c1\ub2f4\uc0ac\uac00 \uc9c0\uc6d0\ud558\ub294 \uc0c1\ud638\uc791\uc6a9\uc744 \uc5f0\uacb0\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc313\uace0 \ucda9\uc131\ub3c4\ub97c \uac15\ud654\ud558\uba70 \ube0c\ub79c\ub4dc \uac00\uce58\ub97c \ub192\uc774\ub294 \uc6d0\ud65c\ud55c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">TTEC\uc758 \uae08\uc735 \uc11c\ube44\uc2a4 \ubd80\ubb38\uc740 \uc774\ub7ec\ud55c \uacfc\uc81c\uc5d0 \uc5b4\ub5bb\uac8c \ub300\uc751\ud558\uace0 \uc788\uc73c\uba70, Genesys\ub294 \uadc0\uc0ac\uc758 \ubc31\uc624\ud53c\uc2a4 \ubc0f \uc601\uc5c5 \uacbd\ud5d8\uc744 \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\uae4c?<\/span><\/b><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><b><span data-contrast=\"auto\">Gschwendtner: <\/span><\/b><span data-contrast=\"auto\">\ubcf4\ud5d8 \uc0b0\uc5c5\uc740 \uc911\ub300\ud55c \uc804\ud658\uc810\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \ubcf4\ud5d8\uc0ac\ub4e4\uc740 \uc6b4\uc601\uc744 \ub2e8\uc21c\ud654\ud558\uace0, \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud558\uba70, \ubcf4\ud5d8 \uacc4\uc57d \ub77c\uc774\ud504\uc0ac\uc774\ud074 \uc804\ubc18\uc5d0 \uac78\uccd0 \ub354\uc6b1 \uc5f0\uacb0\ub41c \uace0\uac1d \uacbd\ud5d8\uc744 \ucc3d\ucd9c\ud560 \uc218 \uc788\ub294 \uae30\uc220\uc5d0 \uc9d1\uc911 \ud22c\uc790\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">Genesys Cloud\ub294 Guidewire, Duck Creek\uacfc \uac19\uc740 \ud50c\ub7ab\ud3fc\uacfc\uc758 \uc2ec\uce35 \ud1b5\ud569, \uc634\ub2c8\ucc44\ub110 \ucc38\uc5ec \uae30\ub2a5, AI \uae30\ubc18 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ud1b5\ud574 \uadf8\ub7ec\ud55c \uae30\ubc18\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ud55c\ud3b8, TTEC\ub294 \ubcf4\ud5d8\uc0ac\uac00 \uc774\ub7ec\ud55c \uae30\ub2a5\uc744 \uce21\uc815 \uac00\ub2a5\ud55c \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\ub85c \uc804\ud658\ud558\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. Genesys \uc194\ub8e8\uc158\uc744 \uc0ac\ub78c, \uc2dc\uc2a4\ud15c, \ub370\uc774\ud130\ub97c \uc5f0\uacb0\ud558\ub294 \ucc38\uc5ec \uacc4\uce35\uc73c\ub85c \ud65c\uc6a9\ud558\uc5ec, \ubcf4\ud5d8\uae08 \uccad\uad6c, \uc601\uc5c5, \uc11c\ube44\uc2a4, \ubc31\uc624\ud53c\uc2a4 \uc6b4\uc601 \uc804\ubc18\uc758 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \uc7ac\uc124\uacc4\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">TTEC\uc640 Genesys\ub294 \uacac\uace0\ud55c \ud30c\ud2b8\ub108\uc2ed\uc744 \ud1b5\ud574 \ubcf4\ud5d8\uc0ac\uac00 \uc6b4\uc601\uc744 \ud604\ub300\ud654\ud558\uace0, \uace0\uac1d \uacbd\ud5d8\uc744 \uac1c\uc120\ud558\uba70, \uc7a5\uae30\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub3c4\ub85d \ub3c4\uc640\ub4dc\ub9bd\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ubcf4\ud5d8\uc5c5\uacc4\uc758 \uacbd\uc7c1\uc740 \uac08\uc218\ub85d \uce58\uc5f4\ud574\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud658\uacbd\uc5d0\uc11c \ub450\uac01\uc744 \ub098\ud0c0\ub0b4\ub824\uba74 \uae30\uc220\uc744 \ub2e8\uc21c\ud55c \uc778\ud504\ub77c \ud604\ub300\ud654\uc758 \uc218\ub2e8\uc73c\ub85c\ub9cc \ud65c\uc6a9\ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uacbd\ud5d8\uc744 \ucc28\ubcc4\ud654\ud558\uace0, \ud0c4\ub825\uc801\uc778 \uc6b4\uc601 \uccb4\uacc4\ub97c \uad6c\ucd95\ud558\uace0, \uac15\ub825\ud55c \uace0\uac1d \uad00\uacc4\ub97c \uad6c\ucd95\ud558\ub294 \ud234\ub85c \uc804\ud658\ud568\uc73c\ub85c\uc368 \uace0\uac1d\uacfc \uae30\uc5c5 \ubaa8\ub450\ub97c \uc704\ud55c \uc7a5<\/span><span data-contrast=\"auto\">\uae30\uc801\uc778 \uac00\uce58\ub97c \ucc3d\ucd9c\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{}\"> <\/span><\/p>\n<p><span data-contrast=\"auto\">TTEC \ubc0f SmartApps Cloud \uc81c\ud488\uad70\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\ub824\uba74<\/span><a href=\"https:\/\/www.ttecdigital.com\/solutions\/smartapps-cloud\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">https:\/\/www.ttecdigital.com\/solutions\/smartapps-cloud<\/span><\/a>\ub97c \ubc29\ubb38\ud558\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/p>\n<p><span data-contrast=\"auto\">\ub610\ud55c Genesys Cloud\uac00 \uae08\uc735 \uc11c\ube44\uc2a4 \uc870\uc9c1\uc774 \uace0\uac1d, \ud68c\uc6d0 \ubc0f \ud074\ub77c\uc774\uc5b8\ud2b8\ub97c \uc704\ud55c \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub370 \uc5b4\ub5a4 \ub3c4\uc6c0\uc744 \uc904 \uc218 \uc788\ub294\uc9c0 <\/span><a href=\"https:\/\/www.genesys.com\/ko-kr\/solutions\/financial-services\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">\uc9c0\uae08 \ub370\ubaa8 \uc694\uccad<\/span><\/a><span data-contrast=\"auto\">\ud558\uc5ec \ud655\uc778\ud574 \ubcf4\uc138\uc694. <\/span><span data-ccp-props=\"{}\"> <\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\ub370\uc774\ud130 \uc13c\ud130, \uc5d0\ub108\uc9c0, \ucef4\ud4e8\ud305 \uc778\ud504\ub77c, \uc870\uc0ac \ubc0f \uc5f0\uad6c, \ube44\uc988\ub2c8\uc2a4 \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ub4f1 \uac70\uc758 \ubaa8\ub4e0 \ubd84\uc57c\uc5d0 \uac78\uccd0 \uc804\ub840 \uc5c6\ub294 \uaddc\ubaa8\uc758 \uc778\uacf5\uc9c0\ub2a5(AI) \ud22c\uc790\uac00 \uc9c4\ud589\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ubcf4\ud5d8\uc0ac\ub4e4\uc740 \uc790\uc0ac \uc6b4\uc601\uacfc \uace0\uac1d\uc5d0 \ubbf8\uce60 AI\uc758 \uc911\uae30\uc801\uc778 \uc601\ud5a5\uc744 \uc5b4\ub5bb\uac8c \uc804\ub9dd\ud558\uace0 \uc788\uc744\uae4c\uc694? \ub610\ud55c AI\ub97c \ud65c\uc6a9\ud574 \uc5b4\ub5bb\uac8c \ud601\uc2e0\uc744 \uc774\ub04c\uace0, \ud6a8\uc728\uc131\uc744 \uc99d\ub300\ud558\uba70, \uace0\uac1d \ud655\ubcf4 \ubc0f \ucda9\uc131\ub3c4\ub97c \ub192\uc774\uace0, \ucee8\ud0dd\uc13c\ud130 \ubc0f \uadf8\uc5d0 \uad00\ub828\ub41c \uacbd\ud5d8\uc744 \uac1c\uc120\ud560 \uc218 \uc788\uc744\uae4c\uc694?\u00a0 [&hellip;]<\/p>\n","protected":false},"author":1132,"featured_media":633827,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[18486,18467,18264],"tax_contenttheme":[14872],"tax_bundle":[],"tax_contenttheme2":[16116],"tax_capability_sitewide":[16203,18304,18485],"tax_products_programs":[16481,17547],"tax_buying_job":[16643,16669],"tax_buyer_persona":[16895],"tax_sector":[16963,18532,17009,17069,16927,17035],"tax_segment":[17133,17085,17120],"class_list":["post-639128","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-ai---","tax_blogcategory-experience-orchestration-ko-kr","tax_blogcategory-18264","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme2-grow-your-business-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-journey-management-ko-kr","tax_capability_sitewide-18485","tax_products_programs-genesys-ai-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-1-problem-identification-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-business-ko-kr","tax_sector-healthcare-ko-kr","tax_sector-industrial-ko-kr","tax_sector-public-ko-kr","tax_sector-technology-ko-kr","tax_sector-financial-ko-kr","tax_sector-retail-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/639128","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1132"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/639128\/revisions"}],"predecessor-version":[{"id":639133,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/639128\/revisions\/639133"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/633827"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=639128"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=639128"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=639128"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=639128"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=639128"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=639128"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=639128"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=639128"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=639128"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=639128"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=639128"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=639128"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=639128"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}