{"id":636039,"date":"2026-07-06T12:55:57","date_gmt":"2026-07-06T19:55:57","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/customer-experience-in-insurance-from-cost-center-to-growth-engine"},"modified":"2026-08-10T06:56:44","modified_gmt":"2026-08-10T13:56:44","slug":"customer-experience-in-insurance-from-cost-center-to-growth-engine","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/customer-experience-in-insurance-from-cost-center-to-growth-engine","title":{"rendered":"\ubcf4\ud5d8 \ubd84\uc57c\uc758 \uace0\uac1d \uacbd\ud5d8: \ube44\uc6a9 \uc13c\ud130\uc5d0\uc11c \uc131\uc7a5 \uc5d4\uc9c4\uc73c\ub85c!"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span data-contrast=\"auto\">\ubcf4\ud5d8\uc0ac \uacbd\uc601\uc9c4\ub4e4\uc5d0\uac8c \uc790\uc8fc \ub4e3\ub294 \ub9d0\uc774 \uc788\uc2b5\ub2c8\ub2e4. <\/span><i><span data-contrast=\"auto\">\u201c\uc6b0\ub9ac\ub294 \uc9c0\uae08 \uc798 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc218\uc775\uc774 \ub098\uace0 \uc788\ub294\ub370 \uc65c \uad73\uc774 \ubc14\uafd4\uc57c \ud558\uc8e0?\u201d<\/span><\/i><\/p>\n<p><span data-contrast=\"auto\">\ud0c0\ub2f9\ud55c \uc9c8\ubb38\uc785\ub2c8\ub2e4. \uc190\ud574\uc728\uacfc \ud569\uc0b0\ube44\uc728\uc774 \uc548\uc815\uc801\uc774\uace0, \uace0\uac1d \ub9cc\uc871\ub3c4(CSAT)\ub294 \ubb34\ub09c\ud55c \uc218\uc900\uc774\uba70, \ucee8\ud0dd\uc13c\ud130\uac00 \ub300\ubd80\ubd84\uc758 \uc11c\ube44\uc2a4 \uc218\uc900 \ud611\uc57d(SLA)\uc744 \ucda9\uc871\ud55c\ub2e4\uba74 \uc11c\ub958\uc0c1\uc73c\ub85c\ub294 \uad1c\ucc2e\uc544 \ubcf4\uc77c \uac83\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ud558\uc9c0\ub9cc \uc9c0\uae08\uacfc \uac19\uc740 \uacbd\uc7c1 \ud658\uacbd\uc5d0\uc11c\ub294 \uadf8\ub7ed\uc800\ub7ed \uad1c\ucc2e\uc740 \uac83\uc5d0 \ub9cc\uc871\ud558\uba70 \ud604\uc7ac\uc5d0 \uc548\uc8fc\ud558\ub294 \uc21c\uac04, \uae30\uc5c5\uc758 \ubbf8\ub798 \uac00\uce58\ub294 \uce68\uccb4\ub418\uace0, \uadf8 \uc0ac\uc774 \uace0\uac1d \uacbd\ud5d8\uc744 \uc120\ub3c4\ud558\ub294 \uae30\uc5c5\ub4e4\uc774 \uc2dc\uc7a5\uc744 \uc120\uc810\ud558\uace0 \ub9d0 \uac83\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc5c5\uacc4\ub294 \uc9c0\uae08 \ubb34\uc11c\uc6b4 \uc18d\ub3c4\ub85c \ud601\uc2e0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"EOP Selected CommentStart SCXW83872282 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\"><span class=\"TextRun SCXW239344550 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW239344550 BCX0\" data-ccp-parastyle=\"heading 2\">\uba48\ucdb0 \uc11c\uc11c \uce58\ub974\ub294 \ubb34\ud615\uc758 \ube44\uc6a9<\/span><\/span><span class=\"EOP Selected SCXW239344550 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">\ub300\ubd80\ubd84\uc758 \ubcf4\ud5d8\uc0ac\ub294 \uc2dc\uc2a4\ud15c \uace0\uc7a5\uc774\ub098 \uc77c\uc2dc\uc801 \uc7a5\uc560\ub97c \ud575\uc2ec \ubb38\uc81c\ub85c \ubcf4\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ub2e4\uc74c\uacfc \uac19\uc740 \uc0c1\ud669\uc5d0\uc11c &#8216;\uc9c4\uc9dc \ubb38\uc81c&#8217;\uac00 \uc2dc\uc791\ub418\uc5c8\uc74c\uc744 \uae68\ub2eb\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uc0c1\ub2f4\uc0ac\uac00 \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc744 \ubc88\uac70\ub86d\uac8c \uc624\uac00\uba70 \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud560 \ub54c <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uace0\uac1d\uc774 \ucc44\ub110\uc744 \ubc14\uafc0 \ub54c\ub9c8\ub2e4 \ub611\uac19\uc740 \ub0b4\uc6a9\uc744 \ubc18\ubcf5\ud574 \uc124\uba85\ud560 \ub54c <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uc288\ud37c\ubc14\uc774\uc800\uac00 \uc5ec\ub7ec \ud234\uc758 \ubcf4\uace0\uc11c\ub97c \uc77c\uc77c\uc774 \ucde8\ud569 \ubc0f \uc815\ub9ac\ud560 \ub54c <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">IT \ud300\uc774 \ub178\ud6c4 \uc778\ud504\ub77c\uc758 \uc720\uc9c0\ubcf4\uc218\uc5d0 \ub9ce\uc740 \uc2dc\uac04\uc744 \ud22c\uc790\ud560 \ub54c<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uc0c8\ub85c\uc6b4 \uae30\ub2a5\uc758 \ub3c4\uc785 \ubc0f \ubc30\ud3ec\uac00 \uc6d0\ud65c\ud558\uc9c0 \uc54a\uc744 \ub54c<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"10\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uacc4\uc18d \uc313\uc774\ub294 \uace0\uac1d \uacbd\ud5d8(CX) \ud601\uc2e0 \uacfc\uc81c<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\uc774 \uac19\uc740 \uc0c1\ud669\uc5d0 \uc775\uc219\ud558\uac8c \ub290\uaef4\uc9c0\uc2dc\ub098\uc694?<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ud30c\ud3b8\ud654\ub41c \ub808\uac70\uc2dc \ucee8\ud0dd\uc13c\ud130 \uc2a4\ud0dd\uc758 \ud604\uc2e4\uc785\ub2c8\ub2e4. \uc774\ub294 \ub2e8\uc21c\ud55c \ubd88\ud3b8\uc744 \ub118\uc5b4 \uc131\uc7a5\uc744 \uac00\ub85c\ub9c9\ub294 \uad6c\uc870\uc801\uc778 \ubb38\uc81c\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc2dc\uc2a4\ud15c\uc774 \uc720\uae30\uc801\uc73c\ub85c \uc5f0\ub3d9\ub418\uc9c0 \ubabb\ud55c\ub2e4\uba74 \uc11c\ube44\uc2a4 \uc18d\ub3c4\ub294 \ub290\ub824\uc9c0\uace0, \uace0\uac1d \uacbd\ud5d8\uc740 \ub2e8\uc808\ub418\uba70, \uace0\uac1d\uacfc \uae4a\uc740 \uad00\uacc4\ub97c \ub9cc\ub4e4\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc8fc\ubaa9\ud560 \uc0ac\uc2e4\uc740 \uacbd\uc7c1\uc0ac \uc911 \uc0c1\ub2f9\uc218\ub294 \uc774\ubbf8 \uc774 \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"EOP Selected CommentStart SCXW83872282 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\"><span class=\"TextRun SCXW13362767 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW13362767 BCX0\" data-ccp-parastyle=\"heading 2\">\ud601\uc2e0 <\/span><span class=\"NormalTextRun SCXW13362767 BCX0\" data-ccp-parastyle=\"heading 2\">\uc758<\/span><span class=\"NormalTextRun SCXW13362767 BCX0\" data-ccp-parastyle=\"heading 2\"> \uc18d\ub3c4\ub294 \ub2a6\ucdb0\uc9c0\uc9c0 \uc54a\uace0,<\/span> <span class=\"NormalTextRun SCXW13362767 BCX0\" data-ccp-parastyle=\"heading 2\">\uc624\ud788\ub824<\/span><span class=\"NormalTextRun SCXW13362767 BCX0\" data-ccp-parastyle=\"heading 2\"> \uae30\ud558\uae09\uc218\uc801\uc73c\ub85c \uac00\uc18d\ud654<\/span><\/span><span class=\"EOP Selected SCXW13362767 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">Genesys\ub294 \ub2e8\uc21c\ud55c \ucee8\ud0dd\uc13c\ud130 \uac1c\uc120\uc744 \ub118\uc5b4 \ucee8\ud0dd\uc13c\ud130\ub97c \uc7ac\uc815\uc758\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \ubcf4\ud5d8 \uacc4\uc57d \uad00\ub9ac, \ubcf4\uc0c1 \uccad\uad6c, \uc2e0\uaddc \ubcf4\ud5d8 \ud310\ub9e4 \uc804\ubc18\uc5d0\uc11c \ubcf4\ud5d8 \uacbd\ud5d8\uc744 \uc0c8\ub86d\uac8c \uad6c\uc0c1\ud569\ub2c8\ub2e4.<\/span><\/p>\n<h4>1. \uc5d0\uc774\uc804\ud2f1 AI\uc640 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc758 \ubd80\uc0c1<\/h4>\n<p><span data-contrast=\"auto\">\ubcf4\ud5d8 \uc5c5\uacc4\uc758 AI\ub294 \ub2e8\uc21c\ud55c \ucc57\ubd07\uc744 \ub118\uc5b4\uc130\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ub9e5\ub77d\uc744 \uc774\ud574\ud558\uace0, \uc2a4\uc2a4\ub85c \uc870\uce58\ud558\uba70, \uc2dc\uc2a4\ud15c \uc804\ubc18\uc5d0\uc11c \uacb0\uacfc\ub97c \uc870\uc728\ud569\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc774\ub4e4\uc740 \ub2e8\uc21c\ud788 \uc804\ud654\ub97c \uc5f0\uacb0\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uace0 \uc774\ub97c \ud574\uacb0\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \uacbd\ud5d8 \ub9ce\uc740 \ubcf4\ud5d8 \uc804\ubb38\uac00\uc5d0\uac8c \uae30\ub300\ud558\ub294 \uace0\ub3c4\uc758 \uc0c1\ub2f4\ud615 \uacbd\ud5d8\uc744 <\/span><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/virtual-agents\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Genesys Cloud\u2122 \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \ud1b5\ud574 \uc9c0\uae08 \ubc14\ub85c \uad6c\ud604\ud574 \ubcf4\uc138\uc694.<\/span><\/a><\/p>\n<h4 aria-level=\"3\"><span data-contrast=\"none\">2. \uc804\ubb38\uc131\uc744 \ucee8\ud0dd\uc13c\ud130 \uc804\ubc18\uc73c\ub85c \ud655\uc7a5 <\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h4>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/copilots\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Genesys Cloud \ucf54\ud30c\uc77c\ub7ff<\/span><\/a><span data-contrast=\"auto\">\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \uae30\ub2a5\uc744 \ud1b5\ud574 \ucee8\ud0dd\uc13c\ud130 \uc804\ubc18\uc758 \uc5c5\ubb34 \ud750\ub984\uc5d0 AI\ub97c \uc9c1\uc811 \uc735\ud569\ud569\ub2c8\ub2e4.<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uc0c1\ub2f4\uc0ac\ub97c \uc704\ud55c \uc2e4\uc2dc\uac04 \uac00\uc774\ub4dc <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uc790\ub3d9 \uc694\uc57d \ubc0f \ucd5c\uc120\uc758 \ub2e4\uc74c \uc870\uce58 \uc81c\uacf5 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"11\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uad00\ub9ac\uc790\uc640 \ubd84\uc11d\uac00\ub97c \uc704\ud55c \ucee8\ud14d\uc2a4\ud2b8 \uc911\uc2ec \uc778\uc0ac\uc774\ud2b8 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\uc774\ub97c \ud1b5\ud574 \uc9c1\uc6d0\ub4e4\uc740 \ub2e8\uc21c \ubc18\ubcf5 \uc5c5\ubb34\uc640 \uc218\uc791\uc5c5\uc758 \ubd80\ub2f4\uc744 \uc904\uc774\uace0, \uac00\uc7a5 \uc911\uc694\ud55c \uc5c5\ubb34\uc778 \uace0\uac1d \uc751\ub300\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uacfc \ub9cc\ub098\ub294 \ucd5c\uc804\uc120\uc5d0 \uc790\ub9ac\ud55c \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \ud30c\ud3b8\ud654\ub41c \uc2dc\uc2a4\ud15c\uacfc \uc528\ub984\ud558\ub294 \ub300\uc2e0, \uace0\uac1d\uc758 \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\ub294 \ucd5c\uc801\uc758 \uc9c0\uc6d0\uc744 \ubc1b\uc544\uc57c \ud569\ub2c8\ub2e4. Genesys Cloud \ucf54\ud30c\uc77c\ub7ff\uc740 \uad00\ub9ac \uc791\uc5c5\uc744 \ub2e8\uc21c\ud654\ud558\uace0, \uc0c1\ub2f4\uc0ac\uc640 \uc190\ud574\uc0ac\uc815\uc778\uc774 \ub9e4 \uc21c\uac04 \ucd5c\uc0c1\uc758 \uace0\uac1d \uc751\ub300\ub97c \ud560 \uc218 \uc788\ub3c4\ub85d \uc801\uc808\ud55c \uc815\ubcf4\ub97c \uc801\uc2dc\uc5d0 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h4><span data-contrast=\"none\">3. \ub124\uc774\ud2f0\ube0c \ud1b5\ud569\uc73c\ub85c \ubcf4\ud5d8 \uc0dd\ud0dc\uacc4 \uc5f0\uacb0 <\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">Genesys\ub294 \ubcf4\ud5d8\uc5c5\uc5d0 \ud2b9\ud654\ub41c \ud601\uc2e0\uc5d0 \uc9c0\uc18d\uc801\uc73c\ub85c \ud22c\uc790\ud558\uc5ec, \ubcf4\ud5d8\uc0ac\uac00 \uc11c\ube44\uc2a4 \ubc29\uc2dd\uc744 \ud604\ub300\ud654\ud558\uace0 \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc758 \ubcf5\uc7a1\uc131\uc744 \uc904\uc77c \uc218 \uc788\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ud575\uc2ec \ubcf4\ud5d8 \ud50c\ub7ab\ud3fc\uc5d0 \ub0b4\uc7a5\ub41c Genesys\uc758 \ud1b5\ud569 \uae30\ub2a5\uc740 \ub2e4\uc74c\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uc778\ud130\ub799\uc158 \uc911 \uace0\uac1d \ub370\uc774\ud130\uac00 \uc0c1\ub2f4\uc0ac \ud654\uba74\uc5d0 \uc989\uc2dc \ud45c\uc2dc <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uc2dc\uc2a4\ud15c \uc804\ud658 \uc5c6\uc774 \ubcf4\uc0c1 \uccad\uad6c \ubc0f \ubcf4\ud5d8 \uacc4\uc57d \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc2e4\ud589 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uc140\ud504\uc11c\ube44\uc2a4\uc640 \uc0c1\ub2f4 \uc9c0\uc6d0 \uc11c\ube44\uc2a4\uac00 \ub3d9\uc77c\ud55c \ub370\uc774\ud130 \uae30\ubc18\uc73c\ub85c \uc6b4\uc601<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"12\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uc790\ub3d9\ud654, \ucee8\ud14d\uc2a4\ud2b8, \uac1c\uc778\ud654\ub97c \uc704\ud574 \uc2dc\uc2a4\ud15c \uac04 \ub370\uc774\ud130 \uc804\ub2ec<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\uc774\ub7ec\ud55c \ud1b5\ud569\uc740 \ub354 \ube60\ub978 \ubb38\uc81c \ud574\uacb0, \uc624\ub958 \uac10\uc18c, \ub2e8\uc77c \ud1b5\ud569 \ubdf0\ub294 \ubb3c\ub860, \uc0c1\ub2f4\uc0ac\uc640 \ubcf4\ud5d8 \uacc4\uc57d\uc790 \ubaa8\ub450\uc5d0\uac8c \ud6e8\uc52c \ub354 \ub098\uc740 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4. <\/span><\/p>\n<h4>4. \ubcf4\ud5d8 \ube44\uc988\ub2c8\uc2a4\uc5d0 \ucd5c\uc801\ud654\ub41c \uc804\ubb38 \uc194\ub8e8\uc158<\/h4>\n<p><span data-contrast=\"auto\">Genesys\ub294 \ubcf4\ud5d8 \ubd84\uc57c\uc5d0 \uc9d1\uc911\uc801\uc73c\ub85c \ud22c\uc790\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ub2e4\uc74c\uacfc \uac19\uc740 \ubcf4\ud5d8\uc0ac \uace0\uc720\uc758 \ud2b9\uc9d5\uc5d0 \ub300\ud55c \ucda9\ubd84\ud55c \uc774\ud574\ub97c \ubc14\ud0d5\uc73c\ub85c, \uc0ac\uc804 \uad6c\ucd95\ub41c \uc561\uc140\ub7ec\ub808\uc774\ud130\ubd80\ud130 \ubcf4\ud5d8\uc5c5\uc5d0 \ud2b9\ud654\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0 \uc804\ubb38 \uc5ed\ub7c9\uc744 \uad6c\ucd95\ud574 \uc654\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ucd5c\ucd08 \uc0ac\uace0 \uc811\uc218 \ub2e8\uacc4\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uc758 \uc911\uc694\uc131 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ubcf4\ud5d8 \uccad\uad6c\uc758 \ubcf5\uc7a1\uc131 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uaddc\uc81c\uc758 \ubbf8\ubb18\ud55c \ucc28\uc774 \ubc0f \ud2b9\uc9d5 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"13\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uace0\uac1d \uc18c\ud1b5\uc758 \uac10\uc815\uc801 \ubb34\uac8c\uac10 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\uc704 \uc608\uc2dc\ub294 \uc77c\ubc18\uc801\uc778 \uace0\uac1d \uacbd\ud5d8(CX)\uacfc\ub294 \uadf8 \uacb0\uc774 \ub2e4\ub985\ub2c8\ub2e4. Genesys\uac00 \ubcf4\ud5d8 \uc5c5\uacc4\uc5d0 \uc804\ubb38\ud654\ub41c \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uc81c\uacf5\ud558\ub294 \uc774\uc720\uac00 \uc5ec\uae30\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ud604\uc2e4\uc801\uc778 \ubcc0\ud654\ub97c \uc774\ub044\ub294 \uc2e4\uc9c8\uc801\uc778 \uae30\uc220\uc774\uba70, \uae30\uc874 \uc2dc\uc2a4\ud15c\uc758 \ud22c\uc790 \uac00\uce58\ub97c \uadf9\ub300\ud654\ud569\ub2c8\ub2e4. <\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"EOP Selected CommentStart SCXW83872282 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\"><span class=\"TextRun SCXW220270817 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW220270817 BCX0\" data-ccp-parastyle=\"heading 2\">\ud604\uc0c1 \uc720\uc9c0\ub294 \uc218\uc775 \uc190\uc2e4\uc758 \uc6d0\uc778<\/span><\/span><span class=\"EOP Selected SCXW220270817 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">\ub808\uac70\uc2dc \ub610\ub294 \ud30c\ud3b8\ud654\ub41c \ud658\uacbd\uc744 \uc6b4\uc601 \uc911\uc774\ub77c\uba74 \ub300\uc2dc\ubcf4\ub4dc\uc5d0 \ub098\ud0c0\ub098\uc9c0 \uc54a\ub294 \uc601\uc5ed\uc5d0\uc11c \uc131\uacfc\uac00 \uc800\uc870\ud560 \uac00\ub2a5\uc131\uc774 \ub9e4\uc6b0 \ub192\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uacb0\uacfc\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ucee8\ud14d\uc2a4\ud2b8 \ubd80\uc871\uc73c\ub85c<\/span><b><span data-contrast=\"auto\">\uad50\ucc28 \ud310\ub9e4 \ubc0f \uc0c1\ud5a5 \ud310\ub9e4 \uae30\ud68c \uc0c1\uc2e4<\/span><\/b><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uc5f0\uacb0\ub418\uc9c0 \uc54a\uc740 \uc2dc\uc2a4\ud15c\uc73c\ub85c<\/span><b><span data-contrast=\"auto\">\ucc98\ub9ac \uc2dc\uac04 \uc99d\uac00<\/span><\/b><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ucc44\ub110 \uac04<\/span> <b><span data-contrast=\"auto\">\uc77c\uad00\ub418\uc9c0 \uc54a\uc740 \uacbd\ud5d8<\/span><\/b><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ube44\ud6a8\uc728\uc801\uc778 \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub85c<\/span><b><span data-contrast=\"auto\">\uc9c1\uc6d0 \ubc88\uc544\uc6c3<\/span><\/b><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ubcc0\ud654\uc758 \uc5b4\ub824\uc6c0\uc73c\ub85c<\/span> <b><span data-contrast=\"auto\">\ud601\uc2e0 \uc8fc\uae30 \uc9c0\uc5f0<\/span><\/b><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"6\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ucd94\uac00 \ub9ac\uc18c\uc2a4, \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ubc0f \ud558\ub4dc\uc6e8\uc5b4 \uc624\ubc84\ud5e4\ub4dc\ub85c<\/span><b><span data-contrast=\"auto\">\ucd1d\uc18c\uc720\ube44\uc6a9(TCO) \uc99d\uac00<\/span><\/b><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"14\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"7\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ub354 \ub9ce\uc740 \uc2dc\uc2a4\ud15c \uc9c0\uc6d0 \ubc0f \ucde8\uc57d\uc810\uc73c\ub85c<\/span><b><span data-contrast=\"auto\">\ubd88\uc548\uc815\uc131 \uc704\ud5d8 \uc99d\ud3ed<\/span><\/b><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\ud604\ub300\uc801\uc778 CX \ud50c\ub7ab\ud3fc\uc740 \ucee8\ud0dd\uc13c\ud130\ub97c \ube44\uc6a9 \uc13c\ud130\uc5d0\uc11c \uc131\uc7a5 \uc5d4\uc9c4\uc73c\ub85c \ud0c8\ubc14\uafc8\uc2dc\ud0b5\ub2c8\ub2e4. Genesys\ub294 \ubcf4\ud5d8\uc0ac\uac00 \uae30\uc220 \ubcf5\uc7a1\uc131\uc744 \uc904\uc774\uace0 \uc6b4\uc601 \ube44\uc6a9\uc744 \ub0ae\ucd94\uba70 \ud6a8\uc728\uc131\uc744 \uac1c\uc120\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud558\uba70, \uadf8\ub85c \uc778\ud55c \uac00\uce58\ub294 \ube44\uc6a9 \uc808\uac10\uc744 \ud6e8\uc52c \ub354 \ub6f0\uc5b4\ub118\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Genesys\ub294 \uace0\uac1d \uc5ec\uc815\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\uc5d0\uc11c \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \uc801\uc808\ud55c \ub9e5\ub77d, \uc778\uc0ac\uc774\ud2b8, \uac00\uc774\ub4dc\ub97c \uc81c\uacf5\ud558\uc5ec \ubcf4\ud5d8\uc0ac\uac00 \ubcf4\ud5d8\ub8cc \uc218\uc775 \ucc3d\ucd9c \uae30\ud68c\ub97c \ubc1c\uad74\ud560 \uc218 \uc788\ub3c4\ub85d \ud569\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uc0c1\ud638\uc791\uc6a9\ub2f9 \ubcf4\ud5d8\ub8cc \uc218\uc785 \uc99d\uac00, \uc804\ud658\uc728 \ud5a5\uc0c1, \ubcf4\ud5d8 \uacc4\uc57d \uac74\uc218 \uc99d\uac00, \uace0\uac1d \uad00\uacc4 \uac15\ud654 \ub4f1\uc758 \uc131\uacfc\ub97c \uac70\ub458 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubb3c\ub860, \uace0\uac1d \uacbd\ud5d8\uc740 \ub354\uc6b1 \uc6d0\ud65c\ud574\uc9d1\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Genesys Cloud \ud50c\ub7ab\ud3fc\uc740 AI, \uc5ec\uc815 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158, \uc720\uc5f0\ud55c \ud601\uc2e0 \ubaa8\ub378\uc744 \uacb0\ud569\ud558\uc5ec \ucee8\ud0dd\uc13c\ud130\uc758 \uc5ed\ud560\uc744 \uc7ac\uc815\uc758\ud569\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ub530\ub77c\uc11c \ubcf4\ud5d8\uc0ac \uacbd\uc601\uc9c4\ub4e4\uc774 \uc9c0\uae08 \ud574\uc57c \ud558\ub294 \uc9c8\ubb38\uc740 <\/span><i><span data-contrast=\"auto\">\u201c\uc65c \ubcc0\ud654\ud574\uc57c \ud558\ub294\uac00?\u201d<\/span><\/i>\uac00 \uc544\ub2d9\ub2c8\ub2e4.<\/p>\n<p><span data-contrast=\"auto\">\uc9c4\uc815\ud55c \uc9c8\ubb38\uc740 <\/span><i><span data-contrast=\"auto\">\u201c\ubcc0\ud654\ud558\uc9c0 \uc54a\uc74c\uc73c\ub85c\uc368 \uc6b0\ub9ac\ub294 \ubb34\uc5c7\uc744 \ub193\uce58\uace0 \uc788\ub294\uac00?\u201d<\/span><\/i>\uc785\ub2c8\ub2e4.[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"TextRun SCXW83872282 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW83872282 BCX0\" data-ccp-parastyle=\"heading 3\"><span class=\"TextRun SCXW257199888 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW257199888 BCX0\" data-ccp-parastyle=\"heading 3\"><span class=\"TextRun SCXW85000872 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW85000872 BCX0\" data-ccp-parastyle=\"heading 3\"><span class=\"TextRun SCXW35946742 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW35946742 BCX0\" data-ccp-parastyle=\"heading 2\"><span class=\"TextRun SCXW138057031 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW138057031 BCX0\" data-ccp-parastyle=\"heading 2\">\ucee8\ud0dd\uc13c\ud130 \ub0b4\ubd80\uc758 \ud604\uc2e4<\/span><\/span><span class=\"EOP Selected SCXW138057031 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:160,&quot;335559739&quot;:80,&quot;335559740&quot;:240}\">\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">\ub9ce\uc740 \ub808\uac70\uc2dc \ud658\uacbd\uc5d0\uc11c \uc0c1\ub2f4\uc0ac\ub294 \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc744 \uc624\uac00\uba70 \uc815\ubcf4\ub97c \ucc3e\ub294 \uac83\uc740 \ubb3c\ub860, \ud1b5\ud654 \ud6c4 \uc5c5\ubb34\ub85c \uc778\ud574 \uace0\uac1d \uc751\ub300\uc5d0 \uc9d1\uc911\ud560 \uc18c\uc911\ud55c \uc2dc\uac04\uc744 \ub0ad\ube44\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc288\ud37c\ubc14\uc774\uc800\ub294 \uc9c0\uc5f0 \ub610\ub294 \ubd88\uc644\uc804\ud55c \ubcf4\uace0\uc11c\ub85c \uc778\ud574 \ucf54\uce6d \uae30\ud68c\ub97c \uc801\uc2dc\uc5d0 \ud30c\uc545\ud558\uc9c0 \ubabb\ud558\uace0, \ud2b9\uc815 \ubb38\uc81c\uac00 \uc131\uacfc\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uae30 \uc804\uc5d0 \uc2e0\uc18d\ud788 \ud574\uacb0\ud558\ub294 \ub370 \uc5b4\ub824\uc6c0\uc744 \uacaa\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \uc774\ub7ec\ud55c \ubb38\uc81c\ub97c \uadfc\ubcf8\uc801\uc73c\ub85c \ubc14\uafc0 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774 \uc194\ub8e8\uc158\uc740 \uc9c0\uc2dd\uacfc \uad00\ub828 \uace0\uac1d \ucee8\ud14d\uc2a4\ud2b8\ub97c \uc5c5\ubb34 \ud750\ub984 \ub0b4\uc5d0\uc11c \uc790\ub3d9\uc73c\ub85c \ud45c\uc2dc\ud558\uc5ec, \uace0\uac1d \ubb38\uc81c\ub97c \uc218\uc6d4\ud558\uac8c \ud574\uacb0\ud558\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ub610\ud55c \ub300\ud654 \ub0b4\uc6a9\uc744 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc694\uc57d\ud558\uc5ec \uad00\ub9ac \uc5c5\ubb34\ub97c \ub2e8\uc21c\ud654\ud558\uace0 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d\uc5d0\uac8c \uc9d1\uc911\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \uc288\ud37c\ubc14\uc774\uc800\ub294 \uc131\uacfc \ucd94\uc138\uc640 \uc6b4\uc601 \uc778\uc0ac\uc774\ud2b8\ub97c \uc989\uc2dc \ud30c\uc545\ud558\uc5ec, \ucee8\ud0dd\uc13c\ud130 \uc804\ubc18\uc5d0\uc11c \ub354\uc6b1 \uc120\uc81c\uc801\uc73c\ub85c \ucf54\uce6d\uc744 \uc9c4\ud589\ud558\uace0 \uc9c0\uc18d\uc801\uc73c\ub85c \ucd5c\uc801\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff<\/span><span data-contrast=\"auto\">\ub9cc\uc73c\ub85c\ub3c4 \uc0c1\ub2f4\uc0ac\ub294 \uc815\ubcf4\ub97c \uc9c1\uc811 \ucc3e\uc744 \ud544\uc694 \uc5c6\uc774 \uc801\uc2dc\uc5d0 \uc62c\ubc14\ub978 \uc815\ubcf4\ub97c \uc81c\uacf5\ubc1b\uc544 \uc6d0\ud65c\ud558\uac8c \uc5c5\ubb34\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc810\uc9c4\uc801\uc778 \uac1c\uc120\uc774 \uc544\ub2cc, \uc9c4\uc815\ud55c \ud601\uc2e0\uc785\ub2c8\ub2e4. \uacfc\uc911\ud55c \uc5c5\ubb34\uc5d0 \uc2dc\ub2ec\ub9ac\uba70 \uc5c5\ubb34\ub97c \uac04\uc18c\ud654\ud558\ub294 \uae30\uc220\uc744 \ud544\uc694\ub85c \ud558\ub294 \ud300\uc5d0\ub294 \uac15\ub825\ud55c \uce58\ud2b8\ud0a4\uc785\ub2c8\ub2e4.<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"EOP Selected CommentStart SCXW83872282 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\"><span class=\"TextRun SCXW98980336 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW98980336 BCX0\" data-ccp-parastyle=\"heading 2\">Genesys\ub97c \uc9c0\uae08<\/span> <span class=\"NormalTextRun SCXW98980336 BCX0\" data-ccp-parastyle=\"heading 2\">\uc120\ud0dd\ud574\uc57c \ud558\ub294 \uc774\uc720<\/span><\/span><span class=\"EOP Selected SCXW98980336 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:160,&quot;335559739&quot;:80,&quot;335559740&quot;:240}\">\u00a0<\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">\ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8 \ud50c\ub7ab\ud3fc\uc744 \uace0\ub824 \uc911\uc778 \ubcf4\ud5d8\uc0ac\uc5d0 Genesys\uac00 \ucd5c\uc801\uc758 \uc120\ud0dd\uc778 \uc774\uc720\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h4 aria-level=\"3\"><span data-contrast=\"none\">\uaddc\ubaa8 \ubc0f \uc2dc\uc7a5 \uc785\uc9c0<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">Genesys\ub294 \uc804 \uc138\uacc4 \ucd5c\ub300 \uaddc\ubaa8\uc758 \ubcf4\ud5d8\uc0ac\ub4e4\uc744 \ub300\uc0c1\uc73c\ub85c \ubaa8\ub4e0 \uc0ac\uc5c5 \ubd84\uc57c\uc5d0 \uac78\uccd0 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h4 aria-level=\"3\"><span data-contrast=\"none\">\ud601\uc2e0\uc758 \uc18d\ub3c4<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">\uc5d0\uc774\uc804\ud2f1 AI\ubd80\ud130 \uc5c5\uacc4 \ud1b5\ud569\uc5d0 \uc774\ub974\uae30\uae4c\uc9c0, \ud601\uc2e0\uc740 Genesys\uc758 \ub2e8\uc21c\ud55c \ub85c\ub4dc\ub9f5\uc774 \uc544\ub2d9\ub2c8\ub2e4. Genesys\uc758 \ud601\uc2e0\uc740 \uc774\ubbf8 \uc2e4\uc81c \ud658\uacbd\uc5d0\uc11c \uad6c\ud604\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h4 aria-level=\"3\"><span data-contrast=\"none\">\ud50c\ub7ab\ud3fc\uc758 \uae4a\uc774<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">Genesys \ud50c\ub7ab\ud3fc\uc740 \uc5ec\ub7ec \ud234\uc744 \uc9dc\uae41\uae30\ud55c \uc194\ub8e8\uc158\uc774 \uc544\ub2d9\ub2c8\ub2e4. AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uc704\ud574 \uad6c\ucd95\ub41c \uc9c4\uc815\ud55c \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h4 aria-level=\"3\"><span data-contrast=\"none\">\uc9c0\uc18d\uc801\uc778 \ud601\uc2e0<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">\ud5a5\ud6c4 \ubcf4\ud5d8\uc0ac\uc758 \uacbd\uc7c1\ub825\uc740 \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \uacb0\uc815\ub420 \uac83\uc785\ub2c8\ub2e4. Genesys\ub294 \uc774 \uc0c8\ub85c\uc6b4 \uc2dc\uc7a5\uc5d0\uc11c \uacbd\uc7c1\ub825\uc744 \uc774\uc5b4\uac08 \uc218 \uc788\ub3c4\ub85d \uc5c5\uacc4 \ucd5c\uace0 \uc218\uc900\uc73c\ub85c \uacbd\ud5d8\uc5d0 \ud22c\uc790\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<h4 aria-level=\"3\"><span data-contrast=\"none\">\ubcf4\ud5d8\uc5c5\uc5d0 \ub300\ud55c \uc774\ud574<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h4>\n<p><span data-contrast=\"auto\">Genesys\ub294 \ub2e8\uc21c\ud788 \ucee8\ud0dd\uc13c\ud130\ub9cc \uc774\ud574\ud558\ub294 \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. \ubcf4\ud5d8 \uc5c5\uacc4\ub97c \uc628\uc804\ud788 \uc774\ud574\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span class=\"EOP Selected CommentStart SCXW83872282 BCX0\" data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:160,&quot;335559739&quot;:80}\"><span class=\"EOP Selected SCXW98980336 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:160,&quot;335559739&quot;:80,&quot;335559740&quot;:240}\"><span class=\"TextRun SCXW208212177 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW208212177 BCX0\" data-ccp-parastyle=\"heading 2\">\uc9c0\uae08\uc758 \ub9cc\uc871\uc744 \ub118\uc5b4\uc11c\uc57c \ud558\ub294 \uc774\uc720<\/span><\/span><span class=\"EOP Selected SCXW208212177 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;201341983&quot;:0,&quot;335559738&quot;:160,&quot;335559739&quot;:80,&quot;335559740&quot;:240}\">\u00a0<\/span><\/span><\/span><\/h2>\n<p><span data-contrast=\"auto\">\ube44\uc988\ub2c8\uc2a4\uac00 \u201c\uadf8\ub7ed\uc800\ub7ed \uc798 \uc6b4\uc601\u201d\ub418\uace0 \uc788\ub2e4\uba74 \uadc0\uc0ac\ub294 \uc774\ubbf8 \ud0c4\ud0c4\ud55c \uae30\ubc18\uc744 \uac16\ucd94\uace0 \uc788\uc744 \uac00\ub2a5\uc131\uc774 \ub192\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ub2e8\uc21c\ud788 \uad1c\ucc2e\uc740 \uc218\uc900\uc744 \ub118\uc5b4\uc11c\uba74 \uc5c5\uacc4 \ub9ac\ub354\ub85c \ub3c4\uc57d\ud560 \uc218 \uc788\ub294 \uc5c4\uccad\ub09c \uae30\ud68c\ub97c \uc5f4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ubcf4\ud5d8 \uc5c5\uacc4\uc5d0\uc11c <\/span><i><span data-contrast=\"auto\">\uad1c\ucc2e\uc740 \uc218\uc900<\/span><\/i><span data-contrast=\"auto\">\uacfc <\/span><i><span data-contrast=\"auto\">\ud0c1\uc6d4\ud55c \uc218\uc900<\/span><\/i><span data-contrast=\"auto\">\uc758 \ucc28\uc774\uac00 \uace7 \uacbd\uc7c1\ub825\uc758 \ucc28\uc774\uc785\ub2c8\ub2e4 \uc5c5\uacc4 \ub9ac\ub354\uac00 \ub41c\ub2e4\ub294 \uac83\uc740 \uace0\uac1d \uc720\uc9c0\uc728 \uc99d\uac00, \ud569\uc0b0 \ube44\uc728 \ubc0f \uc9c0\ucd9c \ube44\uc728 \uac10\uc18c, \uc218\uc775\uc131 \ud5a5\uc0c1 \ub4f1\uc5d0\uc11c\uc758 \uac00\uce58 \ucc3d\ucd9c\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span data-contrast=\"auto\">\ud604\ub300\uc801\uc778 \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc740 \ub2e8\uc21c\ud55c \ubb38\uc81c \ud574\uacb0\uc744 \ub118\uc5b4\uc12d\ub2c8\ub2e4.<\/span><br \/>\n<span data-contrast=\"auto\">\ud604\uc7ac\ub85c\uc11c\ub294 \ub2ff\uae30 \uc5b4\ub824\uc6b4 \ub2e4\uc74c\uacfc \uac19\uc740 \uac00\uce58\ub97c \uc2e4\ud604\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"17\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ub354 \ube60\ub978 \uc131\uc7a5 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"17\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ub354 \uacac\uace0\ud55c \uace0\uac1d \ucda9\uc131\ub3c4 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"17\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">\ub354 \ud6a8\uc728\uc801\uc778 \uc6b4\uc601 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"17\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">\uc9c0\uce58\uc9c0 \uc54a\uace0 \uc5ed\ub7c9\uc744 \ubc1c\ud718\ud558\ub294 \uc6cc\ud06c\ud3ec\uc2a4 <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">\uadf8\ub9ac\uace0 \uac00\uc7a5 \uc911\uc694\ud55c \uc0ac\uc2e4\uc740 \uace0\uac1d\uc774 \ubc88\uac70\ub85c\uc6c0\uacfc \uc218\uace0\ub97c \ub35c\uace0 \ub9e4 \uc21c\uac04 \ub9e4\ub044\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \ud558\uac8c \ub41c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. <\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\ud5a5\ud6c4 10\ub144\uac04 \uc2dc\uc7a5\uc744 \uc120\ub3c4\ud560 \ubcf4\ud5d8\uc0ac\ub294 \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud560 \ub54c\uae4c\uc9c0 \uae30\ub2e4\ub9ac\ub294 \uae30\uc5c5\uc774 \uc544\ub2d9\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc548\uc815\uc801\uc778 \uc131\uacfc\ub97c \ub0b4\uace0 \uc788\ub294 \ubc14\ub85c \uc9c0\uae08\uc774 \ub354 \ub3c4\uc57d\ud560 \uc218 \uc788\ub294 \uc644\ubcbd\ud55c \uc21c\uac04\uc784\uc744 \uae68\ub2eb\ub294 \uae30\uc5c5\uc785\ub2c8\ub2e4.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true,&quot;201341983&quot;:0,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">\uc131\uc7a5, \ud6a8\uc728\uc131, \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc0c8\ub85c\uc6b4 \uae30\ud68c\ub97c \uace0\ubbfc\ud558\uace0 \uacc4\uc2e0\uac00\uc694? <\/span><a href=\"https:\/\/www.genesys.com\/ko-kr\/solutions\/insurance\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Genesys\uac00 \uc5b4\ub5bb\uac8c \ubcf4\ud5d8\uc0ac\uc758 \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc5d0\uc11c \uacbd\ud5d8\uc744 \uc7ac\uad6c\uc0c1\ud558\ub3c4\ub85d \ub3d5\ub294\uc9c0<\/span><\/a> \uc54c\uc544\ubcf4\uc138\uc694. [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\ubcf4\ud5d8\uc0ac \uacbd\uc601\uc9c4\ub4e4\uc5d0\uac8c \uc790\uc8fc \ub4e3\ub294 \ub9d0\uc774 \uc788\uc2b5\ub2c8\ub2e4. \u201c\uc6b0\ub9ac\ub294 \uc9c0\uae08 \uc798 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc218\uc775\uc774 \ub098\uace0 \uc788\ub294\ub370 \uc65c \uad73\uc774 \ubc14\uafd4\uc57c \ud558\uc8e0?\u201d \ud0c0\ub2f9\ud55c \uc9c8\ubb38\uc785\ub2c8\ub2e4. \uc190\ud574\uc728\uacfc \ud569\uc0b0\ube44\uc728\uc774 \uc548\uc815\uc801\uc774\uace0, \uace0\uac1d \ub9cc\uc871\ub3c4(CSAT)\ub294 \ubb34\ub09c\ud55c \uc218\uc900\uc774\uba70, \ucee8\ud0dd\uc13c\ud130\uac00 \ub300\ubd80\ubd84\uc758 \uc11c\ube44\uc2a4 \uc218\uc900 \ud611\uc57d(SLA)\uc744 \ucda9\uc871\ud55c\ub2e4\uba74 \uc11c\ub958\uc0c1\uc73c\ub85c\ub294 \uad1c\ucc2e\uc544 \ubcf4\uc77c \uac83\uc785\ub2c8\ub2e4.\u00a0 \ud558\uc9c0\ub9cc \uc9c0\uae08\uacfc \uac19\uc740 \uacbd\uc7c1 \ud658\uacbd\uc5d0\uc11c\ub294 \uadf8\ub7ed\uc800\ub7ed \uad1c\ucc2e\uc740 \uac83\uc5d0 \ub9cc\uc871\ud558\uba70 \ud604\uc7ac\uc5d0 \uc548\uc8fc\ud558\ub294 \uc21c\uac04, \uae30\uc5c5\uc758 \ubbf8\ub798 \uac00\uce58\ub294 \uce68\uccb4\ub418\uace0, [&hellip;]<\/p>\n","protected":false},"author":1132,"featured_media":630782,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[18486,18467,17620],"tax_contenttheme":[14877],"tax_bundle":[],"tax_contenttheme2":[16134],"tax_capability_sitewide":[16203,18166,18304],"tax_products_programs":[16481,17547],"tax_buying_job":[16643,16669],"tax_buyer_persona":[16895],"tax_sector":[16963,18532,17009,17069,16927,17035],"tax_segment":[17133,17085,17120],"class_list":["post-636039","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-ai---","tax_blogcategory-experience-orchestration-ko-kr","tax_blogcategory-industries-ko-kr","tax_contenttheme-grow-your-business-ko-kr","tax_contenttheme2-improve-customer-experience-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-cloud-migration-ko-kr","tax_capability_sitewide-journey-management-ko-kr","tax_products_programs-genesys-ai-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-1-problem-identification-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-business-ko-kr","tax_sector-healthcare-ko-kr","tax_sector-industrial-ko-kr","tax_sector-public-ko-kr","tax_sector-technology-ko-kr","tax_sector-financial-ko-kr","tax_sector-retail-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/636039","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1132"}],"version-history":[{"count":5,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/636039\/revisions"}],"predecessor-version":[{"id":636055,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/636039\/revisions\/636055"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/630782"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=636039"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=636039"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=636039"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=636039"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=636039"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=636039"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=636039"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=636039"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=636039"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=636039"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=636039"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=636039"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=636039"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}