{"id":636022,"date":"2026-06-15T11:36:59","date_gmt":"2026-06-15T18:36:59","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/why-connected-ai-elevates-cx-value"},"modified":"2026-08-10T06:31:26","modified_gmt":"2026-08-10T13:31:26","slug":"why-connected-ai-elevates-cx-value","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-connected-ai-elevates-cx-value","title":{"rendered":"\ucee4\ub125\ud2f0\ub4dc AI\uac00 CX\uc758 \uac00\uce58\ub97c \ub192\uc774\ub294 \uc774\uc720"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uc5d4\ud130\ud504\ub77c\uc774\uc988 \ub9ac\ub354\ub4e4\uc740 \uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c \uc778\uacf5\uc9c0\ub2a5(AI)\uc774 \uaf2d \ud544\uc694\ud55c \uae30\uc220\uc778\uc9c0 \ub354 \uc774\uc0c1 \ubb3b\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc9c8\ubb38\uc758 \ucd08\uc810\uc740 &#8220;AI\ub97c \uc5b4\ub514\uc5d0 \uc801\uc6a9\ud574\uc57c \ud558\ub294\uc9c0, \uc5b4\ub5bb\uac8c \uad00\ub9ac\ud574\uc57c \ud558\ub294\uc9c0, \ud2b9\uc815 \uc21c\uac04\uc774 \uc544\ub2cc \uace0\uac1d \uc5ec\uc815 \uc804\uccb4\uc5d0 \uac78\uccd0 AI \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud558\ub294\uc9c0&#8221;\ub85c \uc62e\uaca8 \uac14\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc5ec\uae30\uc5d0\ub294 \ud0c0\ub2f9\ud55c \ubc30\uacbd\uc774 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\" target=\"_blank\" rel=\"noopener\">Genesys\uc758 2025\ub144 &#8220;\uace0\uac1d \uacbd\ud5d8 \ud604\ud669&#8221; \ubcf4\uace0\uc11c<\/a>\uc5d0 \ub530\ub974\uba74 \uc804 \uc138\uacc4 \uc18c\ube44\uc790\uc758 82%\uac00 \uae30\uc5c5\uc758 \uc6b0\uc218\uc131\uc740 \uc11c\ube44\uc2a4\uc758 \uc9c8\uc5d0 \ub2ec\ub824 \uc788\ub2e4\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub294 \ub2e8\uc21c\ud55c \uace0\uac1d \uacbd\ud5d8(CX) \uce21\uc815 \uc9c0\ud45c \uc774\uc0c1\uc758 \uc758\ubbf8\ub97c \uc9c0\ub2c8\uba70, \ube0c\ub79c\ub4dc \uc778\uc2dd\uc774 \ud22c\uc601\ub41c \uacb0\uacfc\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc18c\ube44\uc790\ub4e4\uc740 \ucc45\uc784\uac10 \uc788\uace0 \ud22c\uba85\ud558\uac8c \uc6b4\uc601\ub418\ub294 AI \uae30\ubc18 \uc11c\ube44\uc2a4\ub97c \uc810\uc810 \ub354 \uc801\uadf9\uc801\uc73c\ub85c \ubc1b\uc544\ub4e4\uc785\ub2c8\ub2e4. 64%\ub294 AI\uac00 \ud5a5\ud6c4 2~3\ub144 \ub0b4\uc5d0 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ud488\uc9c8\uacfc \uc18d\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uac83\uc774\ub77c\uace0 \ubbff\uc73c\uba70, 62%\ub294 \ub354 \ub098\uc740 \uac1c\uc778\ud654\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. \ub610\ud55c 88%\uc758 \uc18c\ube44\uc790\ub294 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc640 \uc0c1\ud638\uc791\uc6a9\ud560 \ub54c \uadf8 \uc0ac\uc2e4\uc744 \uc54c \uad8c\ub9ac\uac00 \uc788\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>AI \uc804\ub7b5\uc744 \uc218\ub9bd\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\uc5d0\uac8c \uc774\ub294 \uc5b4\ub5a4 \uc758\ubbf8\uc77c\uae4c\uc694?<\/p>\n<p>\ub2e8\uc21c\ud788 \ud558\ub098\uc758 AI \uae30\ub2a5\ub9cc\uc73c\ub85c\ub294 \uc804\ub7b5\uc774 \ub420 \uc218 \uc5c6\ub2e4\ub294 \ub73b\uc785\ub2c8\ub2e4. \ub610\ud55c \uc11c\ub85c \uc5f0\uacb0\ub418\uc9c0 \uc54a\uc740 \ub2e8\uc77c \uc0ac\uc6a9 \uc0ac\ub840\ub85c\ub294 \ubc1c\uacac, \uad6c\ub9e4, \uc628\ubcf4\ub529, \uc11c\ube44\uc2a4, \uace0\uac1d \uc720\uc9c0, \uc639\ud638\uc5d0 \uc774\ub974\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \ucda9\uc871\ud560 \uc218 \uc5c6\uc74c\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ucee4\ub125\ud2f0\ub4dc AI(Connected AI)\uc758 \uac00\uce58 \ub204\uc801 \ud6a8\uacfc<\/h2>\n<p>CX\uc5d0\uc11c AI\ub97c \uc774\ud574\ud558\ub294 \uac00\uc7a5 \uc2e4\uc6a9\uc801\uc778 \ubc29\ubc95\uc740 \u2018\uac00\uce58 \ub204\uc801\u2019 \uad00\uc810\uc5d0\uc11c \uc0ac\uace0\ud558\ub294 \uac83\uc785\ub2c8\ub2e4. AI \uae30\ub2a5\uc774 \ud1b5\ud569 \ud50c\ub7ab\ud3fc \ub0b4\uc5d0\uc11c \uc791\ub3d9\ud560 \ub54c, \uac01 \uacc4\uce35\uc740 \ub2e4\uc74c \uacc4\uce35\uc744 \uac15\ud654\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 AI\uac00 \uac1c\ubcc4 \uc194\ub8e8\uc158\uc758 \uc9d1\ud569\uc774 \uc544\ub2cc \uc5f0\uacb0\ub41c \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc791\ub3d9\ud560 \ub54c \uc870\uc9c1\uc740 \ub2e4\uc74c\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">\ub9c8\ucc30\uc774 \ucee4\uc9c0\uae30 \uc804\uc5d0 \uc77c\ucc0d\uc774 \uace0\uac1d \uc758\ub3c4 \uc608\uce21<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\">\uc77c\uc0c1\uc801\uc778 \uc0c1\ud638\uc791\uc6a9 \uc790\ub3d9\ud654 \ubc0f \uc778\uac04\uc758 \uc804\ubb38\uc131\uc744 \ub354 \uac00\uce58 \uc788\ub294 \uc21c\uac04\uc5d0 \ud65c\uc6a9<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\">\ubcf5\uc7a1\ud55c \ub300\ud654\uc758 \uc815\ud655\ud55c \ub77c\uc6b0\ud305<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\">\uc9c0\ub2a5\ud615 \uac00\uc774\ub4dc\ub97c \ud1b5\ud55c \uc0c1\ub2f4\uc0ac \uc131\uacfc \ud5a5\uc0c1<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\">\ud1b5\ud569 \ub370\uc774\ud130\uc640 \uac00\uc2dc\uc131 \uae30\ubc18\uc758 \uc9c0\uc18d\uc801\uc778 \uac1c\uc120<\/li>\n<\/ul>\n<p>CX \ub9ac\ub354\ub4e4\uc774 AI \ub3c4\uc785\uacfc \ud568\uaed8, \ud50c\ub7ab\ud3fc \ud604\ub300\ud654\ub97c \uc6b0\uc120\uc73c\ub85c \ucd94\uc9c4\ud558\ub294 \uc774\uc720\uac00 \uc5ec\uae30\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. 2025\ub144 \u201c\uace0\uac1d \uacbd\ud5d8 \ud604\ud669\u201d \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74 \ub370\uc774\ud130 \ud488\uc9c8 \uac1c\uc120, CX \ud50c\ub7ab\ud3fc \ub0b4 \uc2dc\uc2a4\ud15c \ud1b5\ud569, \uc790\uc5f0\uc5b4 \uc774\ud574, \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \uc804\ub7b5\uacfc \uac19\uc740 AI \uae30\ub2a5 \ud655\uc7a5\uc774 \uae30\uc5c5\uc758 \uc8fc\uc694 \uc774\ub2c8\uc154\ud2f0\ube0c\ub85c \ub300\ub450\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&#8216;\uc810\uc9c4\uc801 \uc790\ub3d9\ud654&#8217;\uc640 &#8216;\ud601\uc2e0&#8217;\uc758 \ucc28\uc774\ub294 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc81c\uc870 \ub77c\uc778\uc758 \ud55c \ub2e8\uacc4\ub97c \uc790\ub3d9\ud654\ud558\uba74 \uc0dd\uc0b0\uc131\uc774 \uc57d\uac04 \ud5a5\uc0c1\ub429\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud504\ub85c\uc138\uc2a4\uc758 \ubaa8\ub4e0 \ub2e8\uacc4\ub97c \uc5f0\uacb0\ud558\uace0 \ub3d9\uae30\ud654\ub418\uba74 \ucc98\ub9ac\ub7c9\uc774 \uadf9\uc801\uc73c\ub85c \uc99d\uac00\ud569\ub2c8\ub2e4.<\/p>\n<p>\uace0\uac1d \uacbd\ud5d8 \ud601\uc2e0\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\uc785\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ud574\uacb0\ub960\uc744 \ub192\uc5ec\uc8fc\uace0, \uc608\uce21 \uae30\ubc18 \ub77c\uc6b0\ud305\uc740 \uc0c1\ub2f4\uc0ac \ub9e4\uce6d\uc744 \uac1c\uc120\ud558\uace0, \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uc740 \ucc98\ub9ac \uc2dc\uac04\uc744 \ub2e8\ucd95\ud569\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc \uc774\ub7ec\ud55c \uac1c\ubcc4 \uae30\ub2a5\uc774 \uc804\uccb4 \uc5ec\uc815\uc5d0 \uac78\uccd0 \ud568\uaed8 \uc791\ub3d9\ud558\uba74 \uc131\uacfc\ub294 \uae30\ud558\uae09\uc218\uc801\uc73c\ub85c \ud5a5\uc0c1\ub429\ub2c8\ub2e4. \ud2b9\ud788 AI\uac00 \ucc3d\ucd9c\ud558\ub294 \uac00\uce58\uac00 \uadf9\ub300\ud654\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c AI \uac00\uce58\uc758 \ub450 \uac00\uc9c0 \ucd95<\/h2>\n<p>CX \ub9ac\ub354\ub294 AI \ud22c\uc790\ub97c \ud3c9\uac00\ud560 \ub54c \uc6b4\uc601 \ud6a8\uc728\uc131\uc5d0\ub9cc \uc9d1\uc911\ud558\uae30 \uc27d\uc2b5\ub2c8\ub2e4. \ucc98\ub9ac \uc2dc\uac04 \ub2e8\ucd95, \uc5f0\ub77d\ub2f9 \ube44\uc6a9 \uac10\uc18c, \ud574\uacb0\ub960 \ud5a5\uc0c1 \ub4f1\uc774 \uc774\uc5d0 \ud574\ub2f9\ud569\ub2c8\ub2e4.<\/p>\n<p>\ubb3c\ub860 \uc774\ub7ec\ud55c \uc9c0\ud45c\ub4e4\uc740 \uc911\uc694\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ub294 \uac00\uce58 \ubc29\uc815\uc2dd\uc758 \ud55c \ucd95\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc131\uacf5\uc801\uc778 CX \uc870\uc9c1\uc740 \uc6b4\uc601 \ud6a8\uc728\uc131\uacfc \uace0\uac1d \ucda9\uc131\ub3c4\ub97c \ub3d9\uc2dc\uc5d0 \uac1c\uc120\ud558\ub294 AI \uc2dc\uc2a4\ud15c\uc744 \uc124\uacc4\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">\uc6b4\uc601 \ud6a8\uc728\uc131: \uc11c\ube44\uc2a4 \uc6b4\uc601\uc774 \uc5bc\ub9c8\ub098 \ud6a8\uacfc\uc801\uc73c\ub85c \uc774\ub8e8\uc5b4\uc9c0\ub294\uac00?<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\">\uace0\uac1d \ucda9\uc131\ub3c4: \uace0\uac1d\uc774 \uc778\ud130\ub799\uc158\uc744 \uc5b4\ub5bb\uac8c \uacbd\ud5d8\ud558\ub294\uac00? \uace0\uac1d\uc740 \ube0c\ub79c\ub4dc\uc640 \uacc4\uc18d \uad00\uacc4\ub97c \uc774\uc5b4\uac08 \uac83\uc778\uac00?<\/li>\n<\/ul>\n<p>AI \uae30\ub2a5\uc774 \uac1c\ubcc4\uc801\uc73c\ub85c \ubc30\ud3ec\ub420 \ub54c\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \ubc29\uc815\uc2dd\uc758 \ud55c\ucabd \uba74\uc5d0\ub9cc \uc601\ud5a5\uc744 \ubbf8\uce69\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ud1b5\ud654\ub7c9\uc744 \uc904\uc774\uace0, \ub77c\uc6b0\ud305 \uc54c\uace0\ub9ac\uc998\uc740 \uc0c1\ub2f4\uc0ac \ud65c\uc6a9\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ud558\uc9c0\ub9cc AI\uac00 \uace0\uac1d \uc5ec\uc815 \uc804\ubc18\uc5d0 \uac78\uccd0 \uc870\uc728\ub418\uba74 \uadf8 \uc601\ud5a5\ub825\uc740 \uae30\ud558\uae09\uc218\uc801\uc73c\ub85c \ucee4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub294 \uc6b4\uc601 \ub9c8\ucc30\uc744 \uc904\uc774\uace0, \uc608\uce21 \ub77c\uc6b0\ud305\uc740 \uace0\uac1d\uc744 \uc801\uc808\ud55c \uc804\ubb38\uac00\uc640 \ub354 \ube60\ub974\uac8c \uc5f0\uacb0\ud558\uace0, \uc9c0\uc2dd \uc2dc\uc2a4\ud15c\uc740 \uc0c1\ub2f4 \ud488\uc9c8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0, \uc5ec\uc815 \uc870\uc728\uc740 \uc120\uc81c\uc801\uc778 \ucc38\uc5ec\ub97c \uac00\ub2a5\ud558\uac8c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub7ec\ud55c \uae30\ub2a5\ub4e4\uc774 \uacb0\ud569\ub418\uba74 \uc6b4\uc601 \ud6a8\uc728\uc131 \uc9c0\ud45c\uc640 \uace0\uac1d \ucda9\uc131\ub3c4 \uc9c0\ud45c \ubaa8\ub450\uc5d0\uc11c \uae0d\uc815\uc801\uc778 \uc2e0\ud638\uac00 \ud3ec\ucc29\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>\ucee4\ub125\ud2f0\ub4dc AI \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc758 \ube44\uc988\ub2c8\uc2a4 \uc601\ud5a5<\/h2>\n<p>\ub2e4\uc74c\uacfc \uac19\uc740 \uc870\uc9c1\uc740 \ub77c\uc6b0\ud305, \ub514\uc9c0\ud138 \ucc38\uc5ec, \uc790\ub3d9\ud654, \uc6cc\ud06c\ud3ec\uc2a4 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc804\ubc18\uc5d0\uc11c AI \uae30\ub2a5\uc744 \uc5f0\uacc4\ud558\ub294 \ucd5c\uc801\uc758 \ubc29\ubc95\uc744 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uc774\ub4e4\uc774 \uac70\ub454 \uc131\uacfc\ub294 \uac00\uc2dc\uc801\uc778 \uc6b4\uc601 \uac1c\uc120\uc744 \ub118\uc5b4, \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9 \uc18d\uc5d0\uc11c \uace0\uac1d \uacbd\ud5d8\uc744 \ud601\uc2e0\ud560 \uc218 \uc788\ub2e4\ub294 \uac15\ub825\ud55c \uc99d\uac70\uc785\ub2c8\ub2e4.<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">Best Buy Canada\ub294 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc \uae30\ubc18\uc758 \ucee8\ud0dd\uc13c\ud130 \ud658\uacbd \ud604\ub300\ud654\ub85c \ud30c\ud3b8\ud654\ub41c \uc2dc\uc2a4\ud15c \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uace0 \ub77c\uc6b0\ud305 \ubc0f \ucc38\uc5ec \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \ud1b5\ud569\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uc774 19% \uac10\uc18c\ud588\uace0, \ud1b5\ud654 \uc804\ud658\uc740 40% \uc904\uc5c8\uc73c\uba70, IVR \uccb4\ub958 \uc2dc\uac04\uc740 38% \uac10\uc18c\ud588\uace0, \uc6b4\uc601 \ube44\uc6a9\uc740 20% \uc808\uac10\ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc774\ub7ec\ud55c \uac1c\uc120\uc740 \ub2e8\uc21c\ud55c \uc6b4\uc601 \ud6a8\uc728\uc131 \uadf8 \uc774\uc0c1\uc73c\ub85c \ud655\uc7a5\ub429\ub2c8\ub2e4. \uc804\ud658 \ud69f\uc218\uac00 \uc904\uace0 IVR \ud0d0\uc0c9 \uc2dc\uac04\uc774 \ub2e8\ucd95\ub418\uba74 \uace0\uac1d\uc774 \ubb38\uc81c \ud574\uacb0\uc5d0 \ub4e4\uc5ec\uc57c \ud558\ub294 \ub178\ub825 \ub610\ud55c \uc904\uc5b4\ub4ed\ub2c8\ub2e4. \uc778\ud130\ub799\uc158\uc774 \ub354 \ube60\ub974\uac8c \uc62c\ubc14\ub978 \ub9ac\uc18c\uc2a4\uc5d0 \ub3c4\ub2ec\ud558\uace0 \uc778\uc218\uc778\uacc4\uac00 \uc904\uc5b4\ub4e4\uba74 \uc6b4\uc601 \uc131\uacfc\uc640 \uace0\uac1d \uacbd\ud5d8\uc740 \ub3d9\uc2dc\uc5d0 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\">Rabobank\ub294 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc774 \uc5b4\ub5bb\uac8c \uae30\uc5c5 \uac00\uce58\ub85c \uc804\ud658\ub420 \uc218 \uc788\ub294\uc9c0 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uc774 \uc740\ud589\uc740 \uace0\uac1d \ucc38\uc5ec \ucc44\ub110\uc744 \ud1b5\ud569\ud558\uace0 \ub514\uc9c0\ud138 \uba54\uc2dc\uc9d5 \ubc0f \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \uc0c1\ud638\uc791\uc6a9\uc744 \ud655\uc7a5\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uc9c8\ubb38\uc758 45%\ub97c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \ucc98\ub9ac\ud558\uace0, \ube44\ub3d9\uae30\uc2dd \uba54\uc2dc\uc9d5\uc744 \ud1b5\ud574 \uc11c\ube44\uc2a4 \ud300\uc758 \uc0dd\uc0b0\uc131\uc774 25% \ud5a5\uc0c1\ub410\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 <a href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/rabobank\" target=\"_blank\" rel=\"noopener\">AI \uae30\ub2a5 \ub3c4\uc785\uc73c\ub85c \uc5f0\uac04 \uc57d 2,000\ub9cc \ub2ec\ub7ec\uc758 \uac00\uce58<\/a>\ub97c \ucc3d\ucd9c\ud558\uace0, \ucf5c\ubc31 \ucd5c\uc801\ud654\ub85c \uc5f0\uac04 800\ub9cc \ub2ec\ub7ec\uc758 \ube44\uc6a9\uc744 \uc808\uac10\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ub514\uc9c0\ud138 \uc778\ud130\ub799\uc158\uc5d0\uc11c 90%\uac00 \ub118\ub294 \uace0\uac1d \ub9cc\uc871\ub3c4\ub97c \uc720\uc9c0\ud588\uc73c\uba70, \uc0c1\ub2f4\uc0ac \uc774\uc9c1\ub960\uc744 35% \uc904\uc600\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ud654, \ub77c\uc6b0\ud305, \ucf5c\ubc31, \uc6cc\ud06c\ud3ec\uc2a4 \uc6b4\uc601\uc774 \ubaa8\ub450 \ud558\ub098\uc758 \ud50c\ub7ab\ud3fc \ub0b4\uc5d0\uc11c \uc5f0\uacb0\ub41c \ub355\ubd84\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc774 \ud601\uc2e0\uc774 \uc8fc\ubaa9\ud560 \ub9cc\ud55c \uc774\uc720\ub294 \ud6a8\uc728\uc131 \ud5a5\uc0c1\uc774 \uacbd\ud5d8\uc758 \uc9c8\uc744 \ud76c\uc0dd\uc2dc\ud0a4\uc9c0 \uc54a\uc558\ub2e4\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4. \uc0dd\uc0b0\uc131 \ud5a5\uc0c1\uacfc \uc790\ub3d9\ud654\ub85c \uc6b4\uc601 \ube44\uc6a9\uc774 \uc808\uac10\ub418\uc5c8\uc73c\uba70, \uc9c0\uc18d\uc801\uc73c\ub85c \ub192\uc740 \ub514\uc9c0\ud138 \ub9cc\uc871\ub3c4 \uc810\uc218\ub294 \uace0\uac1d\uc774 \ub354 \ube60\ub974\uace0 \ud6a8\uacfc\uc801\uc73c\ub85c \uc11c\ube44\uc2a4\ub97c \ubc1b\uace0 \uc788\uc74c\uc744 \ub73b\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\">Swisscom\uc740 \uc790\ub3d9\ud654\uc640 \uc608\uce21 \ub77c\uc6b0\ud305\uc774 \ub300\uaddc\ubaa8 \ud658\uacbd\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uc11c\ub85c\ub97c \uac15\ud654\ud560 \uc218 \uc788\ub294\uc9c0 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \ubb38\uc758\uc758 10%\ub97c \uc9c1\uc811 \ud574\uacb0\ud558\uba70, FAQ \uac00\uc0c1 \uc0c1\ub2f4\uc0ac \uc0c1\ud638\uc791\uc6a9 \ub0b4\uc5d0\uc11c 50%\uc758 \ud574\uacb0\ub960\uc744 \ub098\ud0c0\ub0b4\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc608\uce21 \ub77c\uc6b0\ud305\uc740 4\uac1c \uc5b8\uc5b4\uc5d0 \uac78\uccd0 \uc6d4 2\ub9cc \uac74 \uc774\uc0c1\uc758 \ubb38\uc758\ub97c \uad00\ub9ac\ud558\uba74\uc11c \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uc744 3% \ub2e8\ucd95\ud558\uace0, \uccab \uc811\ucd09 \ud574\uacb0\ub960\uc744 5% \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub370 \uae30\uc5ec\ud588\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub294 \uc77c\uc0c1\uc801\uc778 \ubb38\uc758\ub97c \uad00\ub9ac\ud558\uace0, \ub77c\uc6b0\ud305 \uc815\ubc00\ub3c4\ub294 \uccab \ubc88\uc9f8 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \uace0\uac1d \ubb38\uc81c \ud574\uacb0\ub960\uc744 \ub192\uc785\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc774\ub294 \uc77c\uc0c1\uc801\uc778 \ubb38\uc758\ub294 \uc790\ub3d9\ud654\ub97c \ud1b5\ud574 \uc2e0\uc18d\ud558\uac8c \ud574\uacb0\ub418\uace0, \ub354 \ubcf5\uc7a1\ud55c \uc0c1\ud638\uc791\uc6a9\uc740 \uc801\uc808\ud55c \uc804\ubb38\uc131\uc744 \uac16\ucd98 \uacf3\uc73c\ub85c \ub77c\uc6b0\ud305\ub41c\ub2e4\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uc6b4\uc601 \ud6a8\uc728\uc131\uc774 \ud5a5\uc0c1\ub418\uace0, \uace0\uac1d \ucda9\uc131\ub3c4\uc758 \ud575\uc2ec \uc9c0\ud45c\uc778 \uccab \uc811\ucd09 \ud574\uacb0\ub960\uc774 \ub192\uc544\uc84c\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\">\uc758\ub8cc \ubd84\uc57c \ub610\ud55c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ud1b5\ud574 \uc6b4\uc601 \uc131\uacfc\uc640 \uc11c\ube44\uc2a4 \uc811\uadfc\uc131\uc744 \ubaa8\ub450 \uac1c\uc120\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Rush University System for Health\ub294 37\uac1c \ub300\uae30\uc5f4\uc5d0 \uac78\uccd0 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601 \ud604\ub300\ud654\ub97c \uc9c4\ud589\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uc744 \ucd5c\ub300 15% \ub2e8\ucd95\ud558\uace0, \ud3c9\uade0 \uc751\ub2f5 \uc18d\ub3c4\ub97c 39\ucd08 \uc904\uc600\uc73c\uba70, \uc140\ud504 \uc11c\ube44\uc2a4 \uc131\uacf5\ub960\uc744 \ub450 \ubc30\ub85c \ub192\uc600\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc758\ub8cc \ud658\uacbd\uc5d0\uc11c\uc758 \uc6b4\uc601 \uac1c\uc120\uc740 \ud658\uc790 \uacbd\ud5d8 \ud5a5\uc0c1\uc73c\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \ub354 \ube60\ub978 \uc751\ub2f5 \uc2dc\uac04\uacfc \ub354 \ud6a8\uacfc\uc801\uc778 \uc140\ud504 \uc11c\ube44\uc2a4\ub294 \ud658\uc790\uac00 \uc9c4\ub8cc\ub97c \ubc1b\ub294 \ub370 \ud544\uc694\ud55c \uc218\uace0\ub97c \uc904\uc5ec\uc8fc\uba70, \uae34\uae09\ud55c \uc0ac\ud56d\uc774 \ub354 \uc2e0\uc18d\ud788 \ucc98\ub9ac\ub418\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"8\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"5\" data-aria-level=\"1\">Bon Secours Mercy Health\ub294 \uac1c\uc120\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0\uac00 \uc6b4\uc601 \uc0dd\uc0b0\uc131\uacfc \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc \ubaa8\ub450\uc5d0 \uc5b4\ub5bb\uac8c \uc601\ud5a5\uc744 \ubbf8\uce60 \uc218 \uc788\ub294\uc9c0 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. Genesys Cloud\ub97c \ubc30\ud3ec\ud55c \ud6c4 \uc0c1\ub2f4\uc0ac 1\uc778\ub2f9 \ucc3d\ucd9c \uc218\uc775\uc774 10% \uc99d\uac00\ud558\uace0, \uc8fc\uac04 \uc608\uc57d \uac74\uc218\uac00 13% \ud5a5\uc0c1\ub418\uc5c8\uc73c\uba70, \ud1b5\ud654\ub2f9 20~30\ucd08\uac00 \uc808\uc57d\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub77c\uc6b0\ud305, \ub514\uc9c0\ud138 \ucc38\uc5ec, \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uc790\ub3d9\ud654\uac00 \ud568\uaed8 \uc791\ub3d9\ud558\uba74 \uc11c\ube44\uc2a4 \uc5ed\ub7c9\uacfc \uc218\uc775 \uc131\uacfc \ubaa8\ub450 \ud5a5\uc0c1\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<\/ul>\n<p>\uc774\ub7ec\ud55c \uacb0\uacfc\ub294 \uc6b4\uc601 \ud6a8\uc728\uc131\uacfc \uc11c\ube44\uc2a4 \ud488\uc9c8\uc774 \uc5b4\ub5bb\uac8c \uc11c\ub85c\ub97c \uac15\ud654\ud558\ub294\uc9c0 \uc798 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc778 \uc6cc\ud06c\ud50c\ub85c\uc6b0 \ub355\ubd84\uc5d0 \uc0c1\ub2f4\uc0ac\ub294 \ub354 \ub9ce\uc740 \ud658\uc790\ub97c \uc9c0\uc6d0\ud558\uace0, \ud5a5\uc0c1\ub41c \uc608\uc57d \uad00\ub9ac \uc5ed\ub7c9\uc73c\ub85c \ud658\uc790\ub294 \uc801\uc2dc\uc5d0 \uc9c4\ub8cc\ub97c \ubc1b\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc9c0\uae08\uae4c\uc9c0 \uc0b4\ud3b4\ubcf8 \ub9ac\ud14c\uc77c, \uae08\uc735, \ud1b5\uc2e0, \uc758\ub8cc \ubd84\uc57c \uc804\ubc18\uc758 \uc0ac\ub840\uc5d0\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \uc77c\uad00\ub41c \ud328\ud134\uc774 \uc788\uc2b5\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc77c\uc0c1\uc801\uc778 \uc5c5\ubb34\ub7c9\uc744 \uc904\uc5ec\uc8fc\uace0, \uba54\uc2dc\uc9d5\uc740 \uc811\uadfc\uc131\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\uace0, \uc608\uce21 \ub77c\uc6b0\ud305\uc740 \ud574\uacb0 \ub2a5\ub825\uc744 \uac15\ud654\ud569\ub2c8\ub2e4. \ud1b5\ud569\ub41c \uac00\uc2dc\uc131\uc740 \uc0c1\ub2f4\uc0ac\uc758 \ud6a8\uc728\uc131\uc744 \ub192\uc774\uba70, \uc778\ud154\ub9ac\uc804\uc2a4\ub294 \uc11c\ub85c \uacb0\ud569\ub418\uc5b4 \uc791\uc6a9\ud558\uae30 \ub54c\ubb38\uc5d0 \ub2e4\uc591\ud55c \uc131\uacfc \uc804\ubc18\uc5d0\uc11c \uacb0\uacfc\uac00 \uac1c\uc120\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2>CX \ub9ac\ub354\uc5d0\uac8c \uc8fc\ub294 \uc758\ubbf8<\/h2>\n<p>AI\uac00 \uae30\ub300\uc5d0 \ubbf8\uce58\uc9c0 \ubabb\ud558\ub294 \uac83\uc740 \uae30\uc220 \uc5ed\ub7c9\uc774 \ubd80\uc871\ud574\uc11c\uac00 \uc544\ub2d9\ub2c8\ub2e4. \uace0\ub9bd\ub41c \uc0c1\ud0dc\ub85c \ubc30\ud3ec\ub418\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/p>\n<p>CX \ub9ac\ub354\ub294 \ucc98\uc74c\ubd80\ud130 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uc5fc\ub450\uc5d0 \ub450\uace0 AI \ub3c4\uc785\uc744 \uacc4\ud68d\ud574\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub97c \uc704\ud574 \ub2e4\uc74c\uacfc \uac19\uc774 \ub2e4\uc591\ud55c \uc9c8\ubb38\uc744 \ub358\uc838\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"Hanken Grotesk\" data-listid=\"10\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Hanken Grotesk&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u2022&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"0\" data-aria-level=\"1\">\uc6b0\ub9ac\uc758 AI \uc804\ub7b5\uc774 \uae30\uc5c5\uc758 \uc6b4\uc601 \ub178\ub825\uc740 \ubb3c\ub860 \uace0\uac1d\uc758 \ub178\ub825\uae4c\uc9c0 \uc904\uc5ec\uc904 \uc218 \uc788\ub294\uac00?<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"Hanken Grotesk\" data-listid=\"10\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Hanken Grotesk&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u2022&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\">\uc6b0\ub9ac\uac00 \ucd94\uc9c4\ud558\ub294 \uc790\ub3d9\ud654\uac00 \ub2e8\uc21c\ud55c \ubb38\uc758 \ud68c\ud53c\uac00 \uc544\ub2cc, \uace0\uac1d \ub9c8\ucc30 \uc9c0\uc810\uc744 \uc81c\ub300\ub85c \uc81c\uac70\ud558\uace0 \uc788\ub294\uac00?<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"Hanken Grotesk\" data-listid=\"10\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Hanken Grotesk&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u2022&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\">\uace0\uac1d \ubb38\uc758\uac00 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc5d0\uc11c \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub85c \uc804\ud658\ub420 \ub54c \ub9e5\ub77d\uc774 \ud568\uaed8 \uc804\ub2ec\ub418\ub294\uac00?<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"Hanken Grotesk\" data-listid=\"10\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Hanken Grotesk&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u2022&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\">\uc790\ub3d9\ud654\uac00 \uc2e4\ud328\ud560 \uacbd\uc6b0 \uacbd\ud5d8\uc774 \uc800\ud558\ub418\ub294\uac00, \uc544\ub2c8\uba74 \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub85c \uc6d0\ud65c\ud558\uac8c \uc804\ud658\ub418\ub294\uac00?<\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u2022\" data-font=\"Hanken Grotesk\" data-listid=\"10\" data-list-defn-props=\"{&quot;335551671&quot;:0,&quot;335552541&quot;:1,&quot;335559685&quot;:360,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Hanken Grotesk&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u2022&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\">AI \uae30\ub2a5\uc774 \uace0\ub9bd\ub41c \ud234\ub85c \uc791\ub3d9\ud558\ub294\uac00, \uc544\ub2c8\uba74 \uc804\uccb4 \uc5ec\uc815\uc744 \uac1c\uc120\ud558\ub294 \uc5f0\uacb0\ub41c \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc791\ub3d9\ud558\ub294\uac00?<\/li>\n<\/ul>\n<p>\uc774\ub294 \ub2e8\uc21c\ud55c \uae30\ub2a5 \ube44\uad50\uac00 \uc544\ub2cc, \uc6b4\uc601 \uc124\uacc4 \uacb0\uc815\uc5d0 \uad00\ub828\ub41c \ubb38\uc81c\uc785\ub2c8\ub2e4.<\/p>\n<p>\uc55e\uc11c \uc18c\uac1c\ud55c \uc870\uc9c1\ub4e4\uc740 \uace0\ub9bd\ub41c AI \uc2e4\ud5d8\uc744 \ucd94\uad6c\ud558\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \uc774\ub4e4\uc740 \ub2e8\uc77c \ud50c\ub7ab\ud3fc \ub0b4\uc5d0\uc11c \ucc38\uc5ec, \ub77c\uc6b0\ud305, \uc790\ub3d9\ud654, \uc131\uacfc \uac00\uc2dc\uc131\uc744 \ud1b5\ud569\ud588\uc2b5\ub2c8\ub2e4, \uadf8 \uacb0\uacfc \ud6a8\uc728\uc131\uc774 \ud5a5\uc0c1\ub418\uc5c8\uace0, \ud574\uacb0\uc774 \uac00\uc18d\ud654\ub418\uc5c8\uc73c\uba70, \uc140\ud504 \uc11c\ube44\uc2a4\uac00 \uac15\ud654\ub418\uace0, \uc218\uc775\uc131\uc774 \uc99d\uac00\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>CX \ub9ac\ub354\ub4e4\uc774 \uc8fc\ubaa9\ud574\uc57c \ud560 \uacb0\ub860\uc740 \ubd84\uba85\ud569\ub2c8\ub2e4. AI\uc758 \uc131\uacfc\ub97c \ud6a8\uc728\uc131 \ud5a5\uc0c1\ub9cc\uc73c\ub85c \uce21\uc815\ud558\uc9c0 \ub9c8\uc138\uc694. \uac00\uc7a5 \uac00\uce58 \uc788\ub294 \ub3c4\uc785 \uc0ac\ub840\ub294 \uc6b4\uc601 \uc131\uacfc\uc640 \uace0\uac1d \uacbd\ud5d8\uc744 \ub3d9\uc2dc\uc5d0 \uac1c\uc120\ud558\ub294 \uac83\uc785\ub2c8\ub2e4.<\/p>\n<p>CX\uc5d0\uc11c AI\ub97c \uc2e4\uc6a9\uc801\uc73c\ub85c \uc801\uc6a9\ud558\ub294 \ubc29\ubc95\uc740 \uadf8\ub9ac \ubcf5\uc7a1\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uba3c\uc800, \uac00\uce58\ub97c \ub354\ud558\uc9c0 \uc54a\ub294 \ubd80\ubd84\uc5d0 \uc790\ub3d9\ud654\ub97c \uc0ac\uc6a9\ud558\uc5ec \ub9c8\ucc30\uc744 \uc81c\uac70\ud558\uc138\uc694. \uc911\uc694\ud55c \uc0c1\ud638\uc791\uc6a9\uc744 \uc548\ub0b4\ud558\uae30 \uc704\ud574 \uc608\uce21 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c \uc0ac\uc6a9\ud558\uace0, \ube0c\ub79c\ub4dc\ub97c \uc815\uc758\ud558\ub294 \uacb0\uc815\uc801\uc778 \uc21c\uac04\uc744 \uc704\ud574 \uc778\uac04\uc758 \uc804\ubb38\uc131\uc744 \ub0a8\uaca8\ub450\uc138\uc694. \uadf8\ub7f0 \ub2e4\uc74c \ud1b5\ud569\ub41c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud558\uc5ec \uc2dc\uc2a4\ud15c\uc744 \uc9c0\uc18d\uc801\uc73c\ub85c \uac1c\uc120\ud569\ub2c8\ub2e4.<\/p>\n<p>AI \ud22c\uc790\ub294 \uce21\uc815 \uac00\ub2a5\ud55c \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc\uc640 \uc9c1\uc811 \uc5f0\uacb0\ud560 \uc218 \uc788\uc744 \ub54c \ube5b\uc744 \ubc1c\ud569\ub2c8\ub2e4. \ub2e8\ubc1c\uc131 \ud30c\uc77c\ub7ff \ud504\ub85c\uc81d\ud2b8\ub97c \ub118\uc5b4 AI\ub97c \ud575\uc2ec \uc6b4\uc601\uc5d0 \ub0b4\uc7ac\ud654\ud558\uba74 \ud601\uc2e0\uc740 \ud655\uc7a5\ub418\uae30 \uc2dc\uc791\ud569\ub2c8\ub2e4. \ub3d9\uc2dc\uc5d0 \ubaa8\ub4e0 \uc778\ud130\ub799\uc158\uc774 \uc778\ud154\ub9ac\uc804\uc2a4\uc640 \ub9e5\ub77d\uc5d0 \uae30\ubc18\ud560 \ub54c \uace0\uac1d \uacbd\ud5d8\uc740 \uc9c4\uc815\ud55c \uacbd\uc7c1 \uc6b0\uc704\uac00 \ub429\ub2c8\ub2e4.<\/p>\n<p>\uc774\ub85c\uc368 \uae30\uc5c5 \uc804\ubc18\uc5d0 \uac78\uccd0 \ud55c \ucc28\uc6d0 \ub192\uc740 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub294 AI \ud22c\uc790\uac00 \uc644\uc131\ub429\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uc5d4\ud130\ud504\ub77c\uc774\uc988 \ub9ac\ub354\ub4e4\uc740 \uace0\uac1d \uacbd\ud5d8\uc5d0\uc11c \uc778\uacf5\uc9c0\ub2a5(AI)\uc774 \uaf2d \ud544\uc694\ud55c \uae30\uc220\uc778\uc9c0 \ub354 \uc774\uc0c1 \ubb3b\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc9c8\ubb38\uc758 \ucd08\uc810\uc740 &#8220;AI\ub97c \uc5b4\ub514\uc5d0 \uc801\uc6a9\ud574\uc57c \ud558\ub294\uc9c0, \uc5b4\ub5bb\uac8c \uad00\ub9ac\ud574\uc57c \ud558\ub294\uc9c0, \ud2b9\uc815 \uc21c\uac04\uc774 \uc544\ub2cc \uace0\uac1d \uc5ec\uc815 \uc804\uccb4\uc5d0 \uac78\uccd0 AI \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub824\uba74 \uc5b4\ub5bb\uac8c \ud574\uc57c \ud558\ub294\uc9c0&#8221;\ub85c \uc62e\uaca8 \uac14\uc2b5\ub2c8\ub2e4. \uc5ec\uae30\uc5d0\ub294 \ud0c0\ub2f9\ud55c \ubc30\uacbd\uc774 \uc788\uc2b5\ub2c8\ub2e4. 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