{"id":635455,"date":"2026-08-10T18:00:15","date_gmt":"2026-08-11T01:00:15","guid":{"rendered":"https:\/\/www.genesys.com\/?post_type=blog&p=635455"},"modified":"2026-08-10T20:09:41","modified_gmt":"2026-08-11T03:09:41","slug":"sustainable-growth-in-the-age-of-ai-starts-with-empathy","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/sustainable-growth-in-the-age-of-ai-starts-with-empathy","title":{"rendered":"AI \uc2dc\ub300, \uc9c0\uc18d\uac00\ub2a5\ud55c \uc131\uc7a5\uc758 \ud575\uc2ec\uc740 \uacf5\uac10"},"content":{"rendered":"

[vc_section][vc_row][vc_column][vc_column_text css=””]\uc6b0\ub9ac \uc2dc\ub300\uc758 \uac00\uc7a5 \ud601\uc2e0\uc801\uc778 \uae30\uc220 \ub3d9\ub825\uc778 \uc778\uacf5\uc9c0\ub2a5(AI)\uc744 \ud1b5\ud574 \uc9c0\uc18d\uac00\ub2a5\uc131\uc758 \ubbf8\ub798\uac00 \uc0c8\ub86d\uac8c \uc7ac\ud3b8\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc0b0\uc5c5 \ubd84\uc57c\uc5d0 \uad00\uacc4 \uc5c6\uc774 AI\ub294 \ubaa8\ub4e0 \uae30\uc5c5\uc758 \uc6b4\uc601 \ubc29\uc2dd, \uc9c1\uc6d0\uc758 \uc5c5\ubb34 \ubc29\uc2dd, \uace0\uac1d \uc11c\ube44\uc2a4 \ubc29\uc2dd\uc740 \ubb3c\ub860, \uc131\uc7a5\uc744 \ubc14\ub77c\ubcf4\ub294 \uacbd\uc601\uc9c4\uc758 \uc0ac\uace0\uae4c\uc9c0 \ubcc0\ud654\uc2dc\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \uae30\uc5c5\uc774 \ubb38\uc81c\ub97c \ub354 \ube60\ub974\uac8c \ud574\uacb0\ud558\uace0, \uc11c\ube44\uc2a4 \uc811\uadfc\uc131\uc744 \uac1c\uc120\ud558\uace0, \ub9c8\ucc30\uc744 \uc904\uc774\uace0, \ud68c\ubcf5\ud0c4\ub825\uc131\uc744 \uac15\ud654\ud558\uba70, \uc0ac\ub78c \uc911\uc2ec\uc758 \ub9de\ucda4\ud615 \uacbd\ud5d8\uc744 \ub300\uaddc\ubaa8\ub85c \ucc3d\ucd9c\ud558\ub3c4\ub85d \ub3c4\uc640\uc90d\ub2c8\ub2e4.<\/p>\n

\uc774\ub807\ub4ef AI\ub294 \uc218\ub9ce\uc740 \uac00\ub2a5\uc131\uc744 \uac00\uc838\ub2e4\uc90d\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uac00\ub2a5\uc131\ub9cc\uc73c\ub85c\ub294 \ucda9\ubd84\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.<\/p>\n

AI\uac00 \ub354\uc6b1 \uc720\ub2a5\ud574\uc9c0\uace0 \uc0ac\ub78c\ub4e4\uc758 \uc77c\uc0c1\uc5d0 \uae4a\uc219\uc774 \uc790\ub9ac \uc7a1\uc73c\uba74\uc11c \uc6b0\ub9ac\uc758 \ucc45\uc784\ub3c4 \ucee4\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\uc81c \uc6b0\ub9ac\uac00 \ud574\uc57c \ud560 \uc9c8\ubb38\uc740 \ub2e8\uc21c\ud788, \uae30\uc220\uc774 \uc6b0\ub9ac\ub97c \uc5bc\ub9c8\ub098 \ub354 \ube68\ub9ac \ub098\uc544\uac00\uac8c \ud560 \uc218 \uc788\ub294\uc9c0\uac00 \uc544\ub2d9\ub2c8\ub2e4. \uae30\uc220\uc744 \ud65c\uc6a9\ud558\uc5ec \ubaa9\uc801 \uc758\uc2dd\uc744 \uc783\uc9c0 \uc54a\uace0, \uaddc\uc728\uc744 \uc9c0\ud0a4\uba70, \uacf5\uac10\uc744 \uc720\uc9c0\ud558\uba74\uc11c \uc55e\uc73c\ub85c \ub098\uc544\uac08 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.[\/vc_column_text][vc_column_text css=””]<\/p>\n

\uc0ac\ud6c4 \uace0\ub824\uc0ac\ud56d\uc774 \uc544\ub2cc, \uc804\ub7b5\uc73c\ub85c\uc11c\uc758 \uc9c0\uc18d\uac00\ub2a5\uc131<\/span><\/span>\u00a0<\/span><\/h2>\n

Genesys\ub294 \uadf8\ub7ec\ud55c \uac00\ub2a5\uc131\uc5d0 \ub300\ud55c \ubbff\uc74c\uc744 \uc9c0\uc18d\uac00\ub2a5\uc131 \uc804\ub7b5\uc758 \uc911\uc2ec\uc5d0 \ub450\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \uc9c0\uc18d\uac00\ub2a5\uc131\uc744 \uc77c\uc0c1 \uc5c5\ubb34\uc640 \ubd84\ub9ac\ub41c \ubcc4\ub3c4\uc758 \uc774\ub2c8\uc154\ud2f0\ube0c\uac00 \uc544\ub2cc, \uacf5\uac10\uc744 \ud589\ub3d9\uc73c\ub85c \uc62e\uae30\ub294 \uc2e4\ucc9c \ubc29\uc2dd\uc73c\ub85c \ubc14\ub77c\ubd05\ub2c8\ub2e4. \uc774\ub294 \uae30\uc5c5 \ud65c\ub3d9\uc774 \ud658\uacbd\uc5d0 \ubbf8\uce58\ub294 \ubd80\uc815\uc801\uc778 \uc601\ud5a5\uc744 \uc904\uc774\uace0, \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uae30\uc220\uc744 \uad6c\ucd95\ud558\uba70, \uc9c1\uc6d0\uacfc \uc9c0\uc5ed\uc0ac\ud68c\ub97c \uc9c0\uc6d0\ud558\ub294 \uc9c0\uce68\uc774 \ub429\ub2c8\ub2e4. \ub610\ud55c AI\ub97c \uc911\uc2ec\uc73c\ub85c \ubcc0\ud654\ud558\ub294 \uc138\uc0c1\uc5d0\uc11c \uace0\uac1d \uc131\uc7a5\uc744 \ucc45\uc784 \uc788\uac8c \ub3d5\ub294 \uae30\ubc18\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

2026 \ud68c\uacc4\uc5f0\ub3c4\uc5d0 Genesys\ub294 \uc9c0\uad6c(Planet), \uc0ac\ub78c(People), \uc131\uacfc(Performance)\ub77c\ub294 \uc138 \uac00\uc9c0 \uc9c0\uc18d\uac00\ub2a5\uc131 \uc6d0\uce59 \uc804\ubc18\uc5d0\uc11c \ud070 \uc9c4\uc804\uc744 \uc774\ub8e8\uc5c8\uc2b5\ub2c8\ub2e4. 2025 \ud68c\uacc4\uc5f0\ub3c4 \ub300\ube44 Scope 1, 2, 3 \uc628\uc2e4\uac00\uc2a4 \ubc30\ucd9c\ub7c9\uc744 \uc790\uccb4\uc801\uc73c\ub85c 15% \uac10\ucd95\ud558\uace0, \uacfc\ud559 \uae30\ubc18 \uac10\ucd95 \ubaa9\ud45c \uc774\ub2c8\uc154\ud2f0\ube0c(SBTi)\ub85c\ubd80\ud130 \ub2e8\uae30 \ubc30\ucd9c\ub7c9 \uac10\ucd95 \ubaa9\ud45c\uc5d0 \ub300\ud55c \uac80\uc99d\uc744 \ubc1b\uc558\uc2b5\ub2c8\ub2e4. Genesys Cloud \uc6b4\uc601\uc758 \ud0c4\uc18c \uc911\ub9bd\ub3c4 \uacc4\uc18d\ud574\uc11c \uc720\uc9c0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc544\uc6b8\ub7ec 2031 \ud68c\uacc4\uc5f0\ub3c4\uae4c\uc9c0 \uc790\uc120 \ub2e8\uccb4\uc640 \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c \uc0ac\ub78c\ub4e4 \uac04\uc758 \ub300\ud654\ub97c 8,000\ub9cc \uac74 \uc9c0\uc6d0\ud55c\ub2e4\ub294 \ubaa9\ud45c \uc544\ub798, \uc774\ubbf8 3,300\ub9cc \uac74 \uc774\uc0c1(2024~2026 \ud68c\uacc4\uc5f0\ub3c4)\uc758 \uad6c\ud638 \uc0c1\ub2f4\uc744 \uc9c0\uc6d0\ud588\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc774 \ubaa8\ub450\uac00 \uc8fc\ubaa9\ud560 \ub9cc\ud55c \uc131\uacfc\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc9c0\uc18d\uac00\ub2a5\ud55c \uc131\uc7a5\uc740 \ub2e8 \ud558\ub098\uc758 \uc131\uacfc, \ub2e8 \ud558\ub098\uc758 \uc9c0\ud45c, \ub2e8 1\ub144\uc758 \uc9c4\uc804\ub9cc\uc73c\ub85c \ud3c9\uac00\ud560 \uc218\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. \uc5b4\ub5bb\uac8c \ud601\uc2e0\ud558\uace0, \uc6b4\uc601\ud558\uace0, \uc774\ub04c\uc5b4\uac08 \uac83\uc778\uc9c0\uc5d0 \ub300\ud55c \ub9e4\uc77c\ub9e4\uc77c\uc758 \uc758\uc0ac \uacb0\uc815\uacfc \uc120\ud0dd\ub4e4\uc774 \ubaa8\uc5ec \uc9c0\uc18d\uac00\ub2a5\ud55c \uc131\uc7a5\uc744 \uc774\ub8f9\ub2c8\ub2e4.<\/span>\u00a0<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

AI\uc758 \uc57d\uc18d, \uadf8\ub9ac\uace0 \ucc45\uc784<\/span><\/span>\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n

\uc774\ub7ec\ud55c \uc120\ud0dd\uc740 AI\uc640 \uad00\ub828\ub420 \ub54c \ud2b9\ud788 \uc911\uc694\ud574\uc9d1\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

AI\ub294 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc758 \uacbd\ud5d8\uc744 \ub354\uc6b1 \uc9c1\uad00\uc801\uc774\uace0, \ud3ec\uc6a9\uc801\uc774\uba70, \uacf5\uac10\ud558\uac8c \ub9cc\ub4e4 \uc218 \uc788\ub294 \uc7a0\uc7ac\ub825\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. AI\ub294 \uace0\uac1d\uc758 \uc694\uad6c \uc0ac\ud56d\uc744 \ub354 \uc798 \uc774\ud574\ud558\uace0, \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc608\uce21\ud558\uba70, \ud55c\uce35 \ub354 \uc6d0\ud65c\ud55c \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud558\ub3c4\ub85d \ub3c4\uc6b8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ube44\uc601\ub9ac \ub2e8\uccb4\uc640 \uacf5\uacf5 \uc11c\ube44\uc2a4 \uae30\uad00\uc758 \uacbd\uc6b0, AI\ub294 \ud55c\uc815\ub41c \uc790\uc6d0\uc744 \ud655\uc7a5\ud558\uc5ec \uc911\uc694\ud55c \uc21c\uac04\uc5d0 \ub354 \ub9ce\uc740 \uc0ac\ub78c\uc5d0\uac8c \ub2e4\uac00\uac00\ub3c4\ub85d \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0\uc5d0\uac8c\ub294 \ubc18\ubcf5\uc801\uc778 \uc5c5\ubb34\ub97c \uc904\uc774\uace0 \ucc3d\uc758\uc131 \ubc1c\ud718, \ubb38\uc81c \ud574\uacb0, \uc6d0\ud65c\ud55c \uc18c\ud1b5\uc744 \uc704\ud55c \uc0c8\ub85c\uc6b4 \uae30\ud68c\ub97c \uc5f4\uc5b4\uc90d\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ud55c\ud3b8, AI\ub294 \uc5d0\ub108\uc9c0 \uc0ac\uc6a9, \ub370\uc774\ud130 \ubcf4\ud638, \uacf5\uc815\uc131, \ud22c\uba85\uc131, \ud3b8\ud5a5\uc131, \uac10\ub3c5 \ubc0f \ucc45\uc784\uc5d0 \ub300\ud55c \uc9c8\ubb38\uc744 \ud558\uac8c \ub9cc\ub4ed\ub2c8\ub2e4. \uc9c0\uc18d\uac00\ub2a5\ud55c \uc131\uc7a5\uc744 \uc2e4\ud604\ud574\uc57c \ud558\ub294 \uacbd\uc601\uc9c4\uc5d0\uac8c \uc774\ub7ec\ud55c \uc774\uc288\ub294 \uc11c\ub85c \uae34\ubc00\ud788 \uc5bd\ud600 \uc788\ub294 \uac70\ub300\ud55c \uacfc\uc81c\uc785\ub2c8\ub2e4. \ucc45\uc784\uac10 \uc788\ub294 AI \uad6c\ud604\uc740 \ub2e8\uc21c\ud55c \uae30\uc220 \uc601\uc5ed\uc744 \ub118\uc5b4, \uac70\ubc84\ub10c\uc2a4\uc640 \uc2e0\ub8b0\uc758 \ubb38\uc81c\uc774\uc790 \ud658\uacbd \ubc0f \uc778\uac04 \uc911\uc2ec\uc758 \uac00\uce58\uc640 \uc9c1\uacb0\ub41c \ud575\uc2ec \uacbd\uc601 \uacfc\uc81c\uc774\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. <\/span>\u00a0<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

\uac00\ub4dc\ub808\uc77c\uc774 \uc544\ub2cc, \uae30\ubc18\uc73c\ub85c\uc11c\uc758 \uac70\ubc84\ub10c\uc2a4<\/span><\/span>\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n

\uc774\uac83\uc774 \ubc14\ub85c, Genesys\uac00 \ud601\uc2e0\uacfc \ubcf4\ud638\ub77c\ub294 \ub450 \uac00\uc9c0 \ud575\uc2ec \uc758\ubb34\ub97c \uae30\ubc18\uc73c\ub85c AI\uc5d0 \uc811\uadfc\ud558\ub294 \uc774\uc720\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc6b0\ub9ac\ub294 \uace0\uac1d\uc774 \uc548\uc804\ud558\uac8c AI\ub97c \ub3c4\uc785\ud560 \uc218 \uc788\ub3c4\ub85d \uac70\ubc84\ub10c\uc2a4 \uae30\ubc18\uc744 \uac15\ud654\ud558\ub294 \ub3d9\uc2dc\uc5d0, AI \uae30\ubc18 \uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \ubc1c\uc804\uc2dc\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4. 2026 \ud68c\uacc4\uc5f0\ub3c4\uc5d0 Genesys\ub294 <\/span>Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc<\/span><\/a>\uc5d0 \ub300\ud574 ISO\/IEC 42001:2023 \uc778\uc99d\uc744 \ud68d\ub4dd\ud588\uace0, <\/span>Genesys Cloud Trust Center<\/span>\ub97c \ucd9c\ubc94\ud588\uc73c\uba70, \uacf5\uc778\ub41c \ud45c\uc900 \ud504\ub808\uc784\uc6cc\ud06c\uc5d0 \ub9de\ucdb0 AI \uc704\ud5d8 \uad00\ub9ac \uccb4\uacc4\ub97c \uace0\ub3c4\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\uc758 AI \uc6d0\uce59\uc740 \ubcf4\uc548\uacfc \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638, \ucc45\uc784, \ud22c\uba85\uc131, \uacf5\uc815\uc131, \uac70\ubc84\ub10c\uc2a4\ub97c \uac00\uce58\ub85c \uc0bc\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub2e8\uc21c\ud55c \ucd94\uc0c1\uc801 \uc774\ub150\uc774 \uc544\ub2cc, \uc0ac\uc6a9\uc790\uac00 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uae30\uc220\uc744 \uad6c\ud604\ud558\uae30 \uc704\ud55c \uae30\ubc18\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\uc2e0\ub8b0\ub294 \ud68c\ubcf5\ud0c4\ub825\uc131\uacfc\ub3c4 \uc5f0\uad00\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \uc804 \uc138\uacc4 \uae30\uc5c5\uacfc \uc870\uc9c1\uc740 \uc911\uc694\ud55c \uc0c1\ud638\uc791\uc6a9\uc744 \uc9c0\uc6d0\ud558\uae30 \uc704\ud574 Genesys Cloud\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. 2026 \ud68c\uacc4\uc5f0\ub3c4\uc5d0 \ubcf4\uace0\ub41c 99.995%\uc758 \ud50c\ub7ab\ud3fc \uac00\uc6a9\uc131\uc740 \uc548\uc804\ud558\uace0 \uc2e0\ub8b0\ud560 \uc218 \uc788\uc73c\uba70 \uc5b4\ub5a4 \uc0c1\ud669\uc5d0\uc11c\ub3c4 \uc791\ub3d9\ud558\ub294 \uc2dc\uc2a4\ud15c \uc124\uacc4\uc758 \uc911\uc694\uc131\uc744 \uc798 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uae30\ud6c4 \uc704\uae30, \uaddc\uc81c \ubcc0\ud654, \uc0ac\uc774\ubc84 \ubcf4\uc548 \uc704\ud611, \uae09\uaca9\ud55c AI \uc804\ud658\uc774 \uacf5\uc874\ud558\ub294 \uc774 \uc0c8\ub85c\uc6b4 \uc138\uc0c1\uc5d0\uc11c \ud68c\ubcf5\ud0c4\ub825\uc131\uc740 \uc9c0\uc18d\uac00\ub2a5\uc131\uc758 \uc9c4\uc815\ud55c \uc2e4\ucc9c\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

\uc9c0\uad6c\ub97c \uace0\ub824\ud55c AI \uc124\uacc4<\/span><\/span>\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n

\uc9c0\uc18d\uac00\ub2a5\ud55c \uc131\uc7a5\uc744 \uc2e4\ud604\ud558\ub824\uba74 \uae30\uc220\uc774 \ud658\uacbd\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc5d0 \uc0c8\ub86d\uac8c \uc811\uadfc\ud574\uc57c \ud569\ub2c8\ub2e4. \ub9ce\uc740 \uae30\uc5c5\uc774 \uc628\ud504\ub808\ubbf8\uc2a4 \uc778\ud504\ub77c\uc5d0\uc11c \ud074\ub77c\uc6b0\ub4dc\ub85c \uc804\ud658\ud558\uba74\uc11c, \uc804\uc6a9 \ud558\ub4dc\uc6e8\uc5b4\uc5d0 \ub300\ud55c \uc758\uc874\uc744 \ub0ae\ucd94\uace0 \uc720\ud734 \uc6a9\ub7c9\uc744 \uc904\uc774\uba70 \uc5d0\ub108\uc9c0 \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uae30\ud68c\uac00 \uc5f4\ub838\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

AI\uc758 \uc131\uc7a5\uc740 \uc124\uacc4 \ub2e8\uacc4\uc5d0\uc11c\ubd80\ud130 \ubcf4\ub2e4 \uc2e0\uc911\ud55c \uc120\ud0dd\uc744 \uc694\uad6c\ud569\ub2c8\ub2e4. Genesys\ub294 \ubd88\ud544\uc694\ud55c \uc5d0\ub108\uc9c0 \uc18c\ube44 \uc5c6\uc774 \uc131\uacfc\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uc218 \uc788\ub3c4\ub85d \ud30c\uc6b4\ub370\uc774\uc158 \ubaa8\ub378, \uc801\uc815 \uaddc\ubaa8\uc758 \ubaa8\ub378 \ubc0f \uae30\uc220\uc744 \ud65c\uc6a9\ud558\ub294 \ub4f1 \uc9c0\uc18d\uac00\ub2a5\uc131\uc744 \uc5fc\ub450\uc5d0 \ub450\uace0 AI \uac1c\ubc1c\uc5d0 \uc9d1\uc911\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span>\ub610\ud55c \ubaa8\ub4e0 \uae30\uc220 \uc5c5\uacc4\uc758 \uacf5\ud1b5 \uacfc\uc81c\uc778 AI \uc6cc\ud06c\ub85c\ub4dc\uc758 \uc5d0\ub108\uc9c0 \uc18c\ubaa8 \ubc0f \ubc30\ucd9c \uc601\ud5a5\uc744 \uc815\ub7c9\ud654\ud558\ub294 \ucd08\uae30 \ub2e8\uacc4\uc5d0 \uc788\uc73c\uba70, AI \ub3c4\uc785\uc774 \ud655\uc0b0\ud568\uc5d0 \ub530\ub77c \uc774\ub294 Genesys \uae30\ud6c4 \uc804\ub7b5\uc758 \ud575\uc2ec \uc694\uc18c\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\ubc14\ub85c \uc774 \uc9c0\uc810\uc5d0\uc11c \uac70\ubc84\ub10c\uc2a4\uc640 \ud601\uc2e0\uc774 \ud568\uaed8 \uc791\ub3d9\ud574\uc57c \ud569\ub2c8\ub2e4. \uac15\ub825\ud55c \uac70\ubc84\ub10c\uc2a4\ub294 \ubc1c\uc804\uc744 \ub2a6\ucd94\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \ub354\uc6b1 \uc9c0\uc18d\uac00\ub2a5\ud55c \ubc1c\uc804\uc744 \uc774\ub055\ub2c8\ub2e4. \uac70\ubc84\ub10c\uc2a4\ub294 \uc6b0\ub9ac\uac00 \ucd08\uae30 \ub2e8\uacc4\ubd80\ud130 \ubcf8\uc9c8\uc801\uc778 \uc9c8\ubb38\uc744 \ub358\uc9c0\ub3c4\ub85d \ud569\ub2c8\ub2e4. \ub370\uc774\ud130\ub294 \uc5b4\ub5bb\uac8c \uc0ac\uc6a9\ub418\uace0 \uc788\ub294\uc9c0, \uac1c\uc778\uc815\ubcf4\ub97c \uc5b4\ub5bb\uac8c \ubcf4\ud638\ud560 \uac83\uc778\uc9c0, \uc704\ud5d8\uc744 \uc5b4\ub5bb\uac8c \uc904\uc77c \uac83\uc9c0, \uc811\uadfc\uc131\uacfc \ud3ec\uc6a9\uc131\uc744 \uc704\ud574 \uc5b4\ub5bb\uac8c \uc124\uacc4\ud560 \uac83\uc778\uc9c0, \ud6a8\uc728\uc131 \ud5a5\uc0c1\uc774 \uc778\uac04\uc758 \uc874\uc5c4\uc131, \uacf5\uc815\uc131, \uc2e0\ub8b0\ub97c \ud76c\uc0dd\uc2dc\ud0a4\uc9c0 \uc54a\ub3c4\ub85d \uc5b4\ub5bb\uac8c \ubcf4\uc7a5\ud560 \uac83\uc778\uc9c0 \ub4f1\uc744 \uc608\ub85c \ub4e4 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

\uc548\uc5d0\uc11c\ubd80\ud130 \uc2dc\uc791\ub418\ub294 \uacf5\uac10<\/span><\/span>\u00a0<\/span><\/span><\/span>\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n

\uc774\ub7ec\ud55c \uc9c8\ubb38\uc5d0 \ub300\ud55c \ub2f5\uc740 \uae30\uc5c5 \ubb38\ud654\uc5d0\uc11c \ud615\uc131\ub429\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

Genesys\uc5d0\uc11c \uacf5\uac10\uc740 \uc870\uc9c1 \ub0b4\ubd80\uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4. 2026 \ud68c\uacc4\uc5f0\ub3c4\uc5d0 Genesys\uc758 \uc9c1\uc6d0 \ucc38\uc5ec \uc810\uc218\ub294 10\uc810 \ub9cc\uc810\uc5d0 8.6\uc810\uc73c\ub85c \uc0c1\uc2b9\ud558\uba70 \uae30\uc220 \uc5c5\uacc4 \uc0c1\uc704 10%\uc5d0 \uc62c\ub790\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0\ub4e4\uc774 \uc790\uc2e0\uac10\uc744 \uac16\uace0 AI\ub97c \ucc45\uc784\uac10 \uc788\uac8c \uc0ac\uc6a9\ud558\ub3c4\ub85d \ub3d5\uae30 \uc704\ud574 \uae30\ucd08 AI \ub9ac\ud130\ub7ec\uc2dc \uad50\uc721\uc744 \uc2dc\uc791\ud588\uc73c\uba70, \uc9c1\uc6d0\uc758 94%\uac00 \uc774\ub97c \uc644\ub8cc\ud588\uc2b5\ub2c8\ub2e4. \uc6b0\ub9ac\ub294 \ud3ec\uc6a9\uc131, \uc18c\uc18d\uac10, \ud559\uc2b5, \uc6f0\ube59\uc5d0 \uc9c0\uc18d\uc801\uc73c\ub85c \ud22c\uc790\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc5c5 \ub0b4\ubd80\uc5d0\uc11c \uacf5\uac10\uc744 \ud0a4\uc6cc\ub0bc \ub54c \ube44\ub85c\uc18c \uacf5\uac10\ud560 \uc218 \uc788\ub294 \uae30\uc220\uc744 \uad6c\ud604\ud560 \uc218 \uc788\ub2e4\uace0 \ubbff\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc774\ub7ec\ud55c \uc758\uc9c0\ub294 \uc9c0\uc5ed\uc0ac\ud68c\ub85c\ub3c4 \ud655\uc0b0\ub429\ub2c8\ub2e4. \uc0ac\ud68c\uacf5\ud5cc \ud504\ub85c\uadf8\ub7a8\uc778 Impact Together\ub97c \ud1b5\ud574 \uc9c1\uc6d0\ub4e4\uc740 2026 \ud68c\uacc4\uc5f0\ub3c4\uc5d0 \uc704\uae30 \ub300\uc751, STEM \uad50\uc721, \ud658\uacbd\uacfc \uad00\ub828\ub41c \ud65c\ub3d9\uc744 \uc9c0\uc6d0\ud558\uba70 1\ub9cc 2,000\uc2dc\uac04 \uc774\uc0c1\uc758 \uc790\uc6d0\ubd09\uc0ac \uc2dc\uac04\uc744 \uae30\ub85d\ud588\uc2b5\ub2c8\ub2e4. \uc9c0\uc18d\uac00\ub2a5\uc131\uc740 \uad81\uadf9\uc801\uc73c\ub85c \uc0ac\ub78c\uc744 \uc704\ud55c \uc77c\uc778 \ub9cc\ud07c, \uc774\ub7ec\ud55c \ub178\ub825\uc740 \ub9e4\uc6b0 \uc911\uc694\ud569\ub2c8\ub2e4. \uc774\ub294 \uc811\uadfc\uc131\uc744 \ud655\ub300\ud558\uace0, \uc720\ud574\uc131\uc744 \uc904\uc774\uba70, \uae30\ud68c\ub97c \ucc3d\ucd9c\ud558\uc5ec, \uc9c0\uc5ed\uc0ac\ud68c\uac00 \ub354\uc6b1 \ud0c4\ud0c4\ud55c \ud68c\ubcf5\ud0c4\ub825\uc131\uc744 \uac16\ucd94\ub3c4\ub85d \ub3d5\ub294 \uc77c\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

\uc6b0\ub9ac\uac00 <\/span>\ub9cc\ub4e4\uc5b4\uac00\ub294 <\/span>\ubbf8\ub798<\/span><\/span>\u00a0<\/span><\/span><\/span>\u00a0<\/span><\/span><\/span>\u00a0<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/h2>\n

\ucd5c\uadfc \ub4e4\uc5b4 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\uc640 \uc9c0\uc18d\uac00\ub2a5\uc131\uc740 \uc11c\ub85c \ucda9\ub3cc\ud558\ub294 \uc6b0\uc120\uc21c\uc704\uac00 \uc544\ub2c8\ub77c\ub294 \uc778\uc2dd\uc774 \ud655\uc0b0\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ub2e4\uac00\uc62c \ubbf8\ub798\uc5d0 \ud76c\ub9dd\uc744 \ud488\uac8c \ud569\ub2c8\ub2e4. \uc774 \ub450 \uac00\uce58\ub294 \uac08\uc218\ub85d \uc0c1\ud638 \uc758\uc874\uc801\uc73c\ub85c \ubcc0\ud654\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc55e\uc73c\ub85c \ubbf8\ub798\ub97c \uc120\ub3c4\ud560 \uae30\uc5c5\uc740 \ud658\uacbd\uc5d0 \ubbf8\uce58\ub294 \uc601\ud5a5\uc744 \uc904\uc774\uba74\uc11c \uc131\uc7a5\ud558\uace0, \uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450\uc758 \uc2e0\ub8b0\ub97c \uc5bb\uc73c\uba74\uc11c \ud601\uc2e0\ud558\uba70, AI\ub97c \uacf5\uac10\uc744 \ub300\uccb4\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \ub354 \uc77c\uad00\ub418\uace0 \ub354 \ud070 \uaddc\ubaa8\ub85c \uacf5\uac10\uc744 \uc804\ub2ec\ud558\ub294 \ub370 \uc0ac\uc6a9\ud558\ub294 \uae30\uc5c5\uc774 \ub420 \uac83\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uadf8\uac83\uc774 \ubc14\ub85c Genesys\uac00 \ucd94\uad6c\ud558\ub294 \ubbf8\ub798\uc785\ub2c8\ub2e4. \uae30\uc220\uc740 \uc0ac\ub78c\ub4e4\uc5d0\uac8c \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\ub3c4\ub85d \ub3d5\uace0, \uac70\ubc84\ub10c\uc2a4\ub294 \ud601\uc2e0\uc744 \ub4b7\ubc1b\uce68\ud569\ub2c8\ub2e4. \uc131\uc7a5\uc740 \ub2e8\uc21c\ud788 \ubb34\uc5c7\uc744 \ub2ec\uc131\ud588\ub294\uac00\uac00 \uc544\ub2c8\ub77c \uc5bc\ub9c8\ub098 \ucc45\uc784\uac10 \uc788\uac8c \ub2ec\uc131\ud588\ub294\uac00\ub85c \uce21\uc815\ub418\uba70, \uacf5\uac10\uc740 \ub2e4\uac00\uc62c \ubbf8\ub798\ub97c \ub9cc\ub4e4\uc5b4\uac00\ub294 \uacfc\uc815\uc5d0\uc11c \uc5ec\uc804\ud788 \uc6b0\ub9ac\uc758 \uc774\uc815\ud45c\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

2026 \ud68c\uacc4\uc5f0\ub3c4 \uc9c0\uc18d\uac00\ub2a5\uc131 \ubcf4\uace0\uc11c<\/span><\/a>\uc5d0\uc11c Genesys\uac00 \uae30\uc5c5 \uc6b4\uc601 \ubc0f \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc5b4\ub5bb\uac8c \uc9c0\uc18d\uc801\uc778 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\uace0 \uc788\ub294\uc9c0 \uc54c\uc544\ubcf4\uc138\uc694. <\/span><\/p>\n

\uc9c0\uc18d\uac00\ub2a5\uc131 \ubcf4\uace0\uc11c \uc18c\uac1c<\/span><\/b>\u00a0<\/span><\/p>\n

\ubcc4\ub3c4\ub85c \uba85\uc2dc\ub418\uc9c0 \uc54a\ub294 \ud55c, \uc774 \ube14\ub85c\uadf8\uc758 \uc9c0\ud45c\ub294 2026 \ud68c\uacc4\uc5f0\ub3c4 \uc9c0\uc18d\uac00\ub2a5\uc131 \ubcf4\uace0\uc11c\uc5d0\uc11c \ubc1c\ucdcc\ud55c \uac83\uc785\ub2c8\ub2e4. \uc774 \ubcf4\uace0\uc11c\uc5d0\ub294 \ub2f9\uc0ac\uc758 \uc9c0\uc18d\uac00\ub2a5\uc131 \uc804\ub7b5, \uc131\uacfc, \uad00\ub828 \uc9c0\ud45c\uc5d0 \ub300\ud55c \ucd5c\uc2e0 \uc815\ubcf4\uac00 \ud3ec\ud568\ub418\uc5b4 \uc788\uc73c\uba70, 2025\ub144 2\uc6d4 1\uc77c\ubd80\ud130 2026\ub144 1\uc6d4 31\uc77c\uae4c\uc9c0\uc758 2026 \ud68c\uacc4\uc5f0\ub3c4\ub97c \ub2e4\ub8e8\ub294 \uc804\uccb4 \ubcf4\uace0\uc11c\uc640 \ud568\uaed8 \uc77d\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ud544\uc694\ud55c \uacbd\uc6b0 2026\ub144 7\uc6d4\uae4c\uc9c0\uc758 \ud65c\ub3d9\uc5d0 \ub300\ud55c \ucd94\uac00 \uc815\ubcf4\ub3c4 \ud3ec\ud568\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. \ubcc4\ub3c4\ub85c \uba85\uc2dc\ub418\uc5b4 \uc788\uac70\ub098 \ub9e5\ub77d\uc0c1 \ub2e4\ub978 \ud574\uc11d\uc774 \ud544\uc694\ud558\uc9c0 \uc54a\ub294 \ud55c, \ubaa8\ub4e0 \uc9c0\ud45c\ub294 2026 \ud68c\uacc4\uc5f0\ub3c4\ub97c \uae30\uc900\uc73c\ub85c \ud569\ub2c8\ub2e4. <\/span>\u00a0<\/span><\/p>\n

\ubcf8 \ubb38\uc11c \ubc0f \ub2f9\uc0ac\uc758 \uc9c0\uc18d\uac00\ub2a5\uc131 \ubcf4\uace0\uc11c\uc5d0 \uae30\uc220\ub41c \ubaa9\ud45c\uc640 \ud504\ub85c\uc81d\ud2b8\ub294 \uae30\ub300\uc5d0 \uadfc\uac70\ud55c \uac83\uc774\uba70 \uc704\ud5d8\uacfc \ubd88\ud655\uc2e4\uc131\uc774 \ub530\ub985\ub2c8\ub2e4. \ub530\ub77c\uc11c \uc774\ub7ec\ud55c \ubaa9\ud45c\uc640 \ud504\ub85c\uc81d\ud2b8\uac00 \ub2ec\uc131\ub418\uac70\ub098 \uc131\uacf5\uc801\uc73c\ub85c \uc2e4\ud589\ub420 \uac83\uc774\ub77c\ub294 \ubcf4\uc7a5\uc774\ub098 \uc57d\uc18d\uc740 \uc5c6\uc2b5\ub2c8\ub2e4. \ub610\ud55c, \ubcf8 \ubb38\uc11c \ubc0f \ub2f9\uc0ac \ubcf4\uace0\uc11c\uc5d0 \ud3ec\ud568\ub41c \ub370\uc774\ud130, \ud1b5\uacc4 \ubc0f \uc9c0\ud45c\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \uc778\uc815\ub418\ub294 \ud68c\uacc4 \uc6d0\uce59(GAAP)\uc5d0 \ub530\ub77c \uc791\uc131\ub418\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \ud574\ub2f9 \uc218\uce58\ub4e4\uc740 \uacc4\uc18d \uc9c4\ud654\ud558\uace0 \uc788\uc73c\uba70, \uc791\uc131 \ub2f9\uc2dc \ud569\ub9ac\uc801\uc774\ub77c\uace0 \uc5ec\uaca8\uc9c0\ub294 \uac00\uc815\uc5d0 \uae30\ubc18\ud588\uc744 \uc218 \uc788\uc73c\uba70, \uc774\ub97c \ubcf4\uc7a5\uc73c\ub85c \uac04\uc8fc\ud574\uc11c\ub294 \uc548 \ub418\uba70 \ud5a5\ud6c4 \uc218\uc815\ub420 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud \uc6b4\uc601\uc73c\ub85c \uc778\ud55c \ubc30\ucd9c\ub7c9 \uc0b0\uc815\uc5d0 \ub300\ud55c \uc815\ubcf4\ub294 2026 \ud68c\uacc4\uc5f0\ub3c4 \uc9c0\uc18d\uac00\ub2a5\uc131 \ubcf4\uace0\uc11c\uc5d0\uc11c \ud655\uc778\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span>\u00a0<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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