{"id":628568,"date":"2025-04-16T09:11:45","date_gmt":"2025-04-16T16:11:45","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/four-real-world-ai-use-cases-of-customer-experience-success"},"modified":"2026-07-02T05:49:14","modified_gmt":"2026-07-02T12:49:14","slug":"four-real-world-ai-use-cases-of-customer-experience-success","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/four-real-world-ai-use-cases-of-customer-experience-success","title":{"rendered":"\uace0\uac1d \uacbd\ud5d8 \uc131\uacf5\uc744 \uc704\ud55c 4\uac00\uc9c0 \uc2e4\uc81c AI \ud65c\uc6a9 \uc0ac\ub840"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: 400;\">\ucd5c\uace0\uc758 \uc6b4\ub3d9\uc120\uc218\ub294 \uc790\uc2e0\uc758 \uae30\ub7c9\uc744 \uc5f0\ub9c8\ud558\uae30 \uc704\ud574 \ub178\ub825\uc744 \uba48\ucd94\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ucee4\ub9ac\uc5b4\uc758 \uc815\uc810\uc5d0 \uc788\uc744 \ub54c\uc870\ucc28\ub3c4 \uacc4\uc18d\ub429\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8(CX)\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\uc785\ub2c8\ub2e4. \ud0c1\uc6d4\ud55c \uacbd\ud5d8 \uc81c\uacf5\uc73c\ub85c \ub110\ub9ac \uc54c\ub824\uc9c4 \uae30\uc5c5\ub4e4\uc740 \ud604\uc7ac\uc5d0 \uc548\uc8fc\ud558\uc9c0 \uc54a\uace0 \ub04a\uc784\uc5c6\uc774 \ubc1c\uc804\uc744 \ubaa8\uc0c9\ud569\ub2c8\ub2e4. \ubc14\ub85c \uc774 \uc9c0\uc810\uc5d0\uc11c <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/ai-and-automation\" target=\"_blank\" rel=\"noopener\">\uc778\uacf5\uc9c0\ub2a5(AI)<\/a>\uc774 \ud575\uc2ec \uc5ed\ud560\uc744 \ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-levels-of-experience-orchestration\" target=\"_blank\" rel=\"noopener\">CX \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8(EX) \ud5a5\uc0c1<\/a>\uc744 \uc774\ub04c \uc218 \uc788\ub294 \ubb34\ud55c\ud55c \uac00\ub2a5\uc131\uc744 \uc81c\uc2dc\ud569\ub2c8\ub2e4. AI\uc758 \ud798\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \ud65c\uc6a9\ud558\ub294 \ub2e4\uc74c 4\uac00\uc9c0 \uae30\uc5c5 \uc0ac\ub840\uc5d0\uc11c \ube44\uc988\ub2c8\uc2a4 \ud574\ubc95\uc744 \ucc3e\uc544\ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4. <\/span>[\/vc_column_text][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4><span style=\"font-weight: 400;\">NGMG, AI\ub97c \ud1b5\ud55c \ub3c5\ubcf4\uc801\uc778 CX \uc81c\uacf5 <\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Newcastle Greater Mutual Group(NGMG)\uc740 \uc218\uc0c1 \uacbd\ub825\uc5d0 \ube5b\ub098\ub294 \uc11c\ube44\uc2a4, \uc9c0\uc5ed \uc0ac\ud68c \uc9c0\uc6d0\uc5d0 \ub300\ud55c \ud5cc\uc2e0, \uacbd\uc7c1\ub825 \uc788\ub294 \uae08\ub9ac\ub97c \ubc14\ud0d5\uc73c\ub85c 60\ub9cc \uba85 \uc774\uc0c1\uc758 \ud638\uc8fc\uc778\uc774 \uc120\ud0dd\ud55c \uc740\ud589\uc73c\ub85c \uc790\ub9ac\ub9e4\uae40\ud588\uc2b5\ub2c8\ub2e4. NGMG\uac00 \uc81c\uacf5\ud558\ub294 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc740 \ud575\uc2ec \ucc28\ubcc4\ud654 \uc694\uc18c\uc774\uc790 \uacb0\uc815\uc801\uc778 \uc131\uacf5 \uc694\uc778\uc785\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">NGMG\uc758 \uace0\uac1d \uc6b4\uc601 \ucc45\uc784\uc790\uc778 Don Tribe\ub294 &#8220;\uc6b0\ub9ac \uc740\ud589\uc740 \ub9e4\uc6b0 \uc804\ud1b5\uc801\uc778 \uace0\uac1d \uae30\ubc18\uc744 \ubcf4\uc720\ud558\uace0 \uc788\uc73c\uba70, \uace0\uac1d\uc758 \uae30\ub300\uce58\ub294 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \ub192\uc2b5\ub2c8\ub2e4.&#8221;\ub77c\uba70, \uc774\ub807\uac8c \ub367\ubd99\uc785\ub2c8\ub2e4. &#8220;\uc740\ud589\uc774 \uace0\uac1d\uc744 \uc798 \uc54c\uace0 \uc788\uc73c\uba70, \uace0\uac1d\uc758 \uae08\uc735 \uc774\ub825\uacfc \ub2c8\uc988\ub97c \uc815\ud655\ud788 \uc774\ud574\ud558\uace0 \uc788\ub2e4\uace0 \ub290\ub07c\uac8c \ud558\uace0 \uc2f6\uc2b5\ub2c8\ub2e4. \uc544\uc6b8\ub7ec \uae08\uc735 \uac70\ub798\ub97c \ucd5c\ub300\ud55c \uc27d\uace0 \uac04\ud3b8\ud558\uac8c \ub9cc\ub4e4\uace0\uc790 \ud569\ub2c8\ub2e4.\u201d <\/span><\/p>\n<p><span style=\"font-weight: 400;\">NGMG\ub294 \ucee8\ud0dd\uc13c\ud130 \uc6b4\uc601\uc744 <a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc<\/a>\uc73c\ub85c \ud45c\uc900\ud654\ud588\uc73c\uba70, \uc774\ud6c4\uc5d0\ub3c4 \uacc4\uc18d\ud574\uc11c \uacbd\ud5d8\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. Genesys Cloud \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff(Agent Copilot) \ubc0f \uc790\ub3d9 \uc694\uc57d\uc744 \ud3ec\ud568\ud55c AI \uae30\ubc18 \ud601\uc2e0\uc73c\ub85c \uc11c\ube44\uc2a4 \ud300\uc740 \uc815\ubcf4\ub97c \uac80\uc0c9\ud558\uace0 \uc554\uae30\ud558\uac70\ub098 \uba54\ubaa8\ub97c \uc791\uc131\ud558\ub294 \ubc88\uac70\ub85c\uc6c0\uc744 \ub35c\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uacfc \ub300\uae30 \uc2dc\uac04\uc774 \uac01\uac01 \ud1b5\ud654\ub2f9 50\ucd08 \ubc0f 30\ucd08\uc529 \ub2e8\ucd95\ub418\uc5c8\uc2b5\ub2c8\ub2e4. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc804\uccb4 \uc0ac\ub840 \uc77d\uae30 <\/span><\/p>\n<p><iframe title=\"YouTube \uc601\uc0c1 \ubcf4\uae30\" src=\"\/\/www.youtube.com\/embed\/sgSn2wrmgrA?si=WBiUTB77w0A8kUsc\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4><span style=\"font-weight: 400;\">Bright Horizons, EX \ud601\uc2e0\uc73c\ub85c \uc5c5\ubb34 \ubab0\uc785\ub3c4 \ubc0f \ube44\uc988\ub2c8\uc2a4 \uc131\uc7a5 <\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\uc138\uacc4\uc801\uc778 \uc9c1\uc7a5 \ub0b4 \ubcf4\uc721 \ubc0f \uc544\ub3d9 \uad50\uc721 \uc11c\ube44\uc2a4 \uae30\uc5c5\uc778 Bright Horizons\uc740 \uace0\ud488\uc9c8 \uad50\uc721\uacfc \ub3cc\ubd04\uc73c\ub85c \uc804 \uc138\uacc4 \ubd80\ubaa8\uc640 \uae30\uc5c5\uc758 \uc2e0\ub8b0\ub97c \ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \ud558\ub098\uc758 \uc791\uc5c5 \uacf5\uac04\uc5d0\uc11c \ucd5c\uace0\uc758 \ud6a8\uc728\uc131\uc744 \ubc1c\ud718\ud558\uba70 \uc6d4 \uc57d 8\ub9cc \uac74\uc758 \ud1b5\ud654\uc640 \uc774\uba54\uc77c, \ubb38\uc790, \ucc44\ud305 \uc0c1\ub2f4\uc744 \ucc98\ub9ac\ud569\ub2c8\ub2e4. \ub610\ud55c, AI \uae30\ubc18\uc758 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\" target=\"_blank\" rel=\"noopener\">Genesys Cloud \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(Workforce Engagement Management)<\/a>\uc758 \uc2a4\ub9c8\ud2b8\ud55c \uc790\ub3d9\ud654 \ud504\ub85c\uc138\uc2a4\ub97c \ud1b5\ud574 \uc218\ub3d9 \uc791\uc5c5 \uc2dc\uac04\uc744 \ud06c\uac8c \uc904\uc774\uace0 \uc9c1\uc6d0\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc644\ud654\ud588\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bright Horizons\uc758 \uc790\uc6d0 \uacc4\ud68d \ubc0f \ubcf4\uace0 \ub2f4\ub2f9 \uc774\uc0ac\uc778 Bruce Lambert\ub294 &#8220;\uc9c1\uc6d0\ub4e4\uc774 \ud589\ubcf5\ud560\uc218\ub85d \uace0\uac1d\uc5d0\uac8c \ub354 \ub098\uc740 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uac00\ub2a5\uc131\uc774 \ub192\uc73c\uba70, \uc774\ub294 \uace0\uac1d\uc758 \ubaa8\ub4e0 \uc74c\uc131 \ubc0f \ub514\uc9c0\ud138 \uacbd\ud5d8\uc5d0 \uace0\uc2a4\ub780\ud788 \uc804\ub2ec\ub418\uae30 \ub9c8\ub828\uc785\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc11c\ub294 \uc0c1\ub2f4\uc0ac\uc758 \uc5c5\ubb34 \ubd80\ub2f4\uc744 \uc904\uc774\uace0 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/customer-journey-management\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uc5ec\uc815\uacfc \ub370\uc774\ud130\ub97c \ub354 \uc27d\uac8c \uc5f0\uacb0<\/a>\ud558\ub294, \ud55c\uce35 \ud1b5\ud569\ub41c \uc634\ub2c8\ucc44\ub110 \uc811\uadfc \ubc29\uc2dd\uc774 \ud544\uc694\ud588\uc2b5\ub2c8\ub2e4.&#8221;\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc804\uccb4 \uc0ac\ub840 \uc77d\uae30 <\/span><\/p>\n<p><iframe title=\"YouTube \uc601\uc0c1 \ubcf4\uae30\" src=\"\/\/www.youtube.com\/embed\/qvrIPS0creQ?si=WO7_USmF1yhxgWQm\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4><span style=\"font-weight: 400;\">Grupo Equatorial, \uc634\ub2c8\ucc44\ub110 CX\ub85c \uccab \ud1b5\ud654 \ud574\uacb0\ub960 50% \ud5a5\uc0c1 <\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\ube0c\ub77c\uc9c8 \ub300\ud45c \uc5d0\ub108\uc9c0 \uadf8\ub8f9\uc778 Grupo Equatorial\uc740 \uc9c0\ub09c 20\ub144 \ub3d9\uc548 \ube0c\ub77c\uc9c8 \uc5d0\ub108\uc9c0 \uc2dc\uc7a5\uc758 \uc911\ucd94\uc801 \uc5ed\ud560\uc744 \ud574\uc654\uc2b5\ub2c8\ub2e4. \uc774 \uae30\uc5c5\uc740 \ube0c\ub77c\uc9c8 \uad6d\ud1a0\uc758 31%\uc5d0 \ud574\ub2f9\ud558\ub294 \uc9c0\uc5ed\uc5d0 \uac70\uc8fc\ud558\ub294 3,400\ub9cc \uba85\uc5d0\uac8c \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ucd5c\uadfc, \ube44\uc988\ub2c8\uc2a4 \ud658\uacbd\uc5d0 \ucee4\ub2e4\ub780 \ubcc0\ud654\uac00 \uc77c\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span><span style=\"font-weight: 400;\">\u202f\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc774 \uacf5\uae09\uc5c5\uccb4\ub97c \uc120\ud0dd\ud560 \uc218 \uc5c6\ub294 \uaddc\uc81c \uc804\ub825 \ubc30\uc804 \uc0ac\uc5c5\uc5d0\uc11c \ud55c \ubc1c \ub354 \ub098\uc544\uac00, \uc625\uc0c1 \ud0dc\uc591\uad11 \ubc1c\uc804 \ubc0f \ud1b5\uc2e0\uacfc \uac19\uc740 \uacbd\uc7c1 \uc2dc\uc7a5\uc73c\ub85c \uc0ac\uc5c5\uc744 \ud655\uc7a5\ud55c \uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc2dc\uc7a5\uc740 \ub192\uc740 \uc218\uc900\uc758 \uace0\uac1d \ub300\uc751\ub825\uacfc \uace0\uac1d \ucc38\uc5ec \uc720\ub3c4\uac00 \ud544\uc218\uc785\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc774 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/digital\" target=\"_blank\" rel=\"noopener\">\ub514\uc9c0\ud138 \ucc44\ub110<\/a>\uc744 \uc801\uadf9 \ud65c\uc6a9\ud558\uace0 \uaddc\uc81c \uae30\uad00\uc774 \uc634\ub2c8\ucc44\ub110 \uc11c\ube44\uc2a4 \uc81c\uacf5\uc744 \uc694\uad6c\ud558\uba74\uc11c Grupo Equatorial\uc740 \uc774\ub97c \ucda9\uc871\uc2dc\ud0a4\uae30 \uc704\ud574 \ub178\ub825\ud574 \uc654\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 Genesys Cloud CX<sup>\u00ae<\/sup> \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc2dc\uc7a5\uc744 \uc120\ub3c4\ud558\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc, \ubc18\ubcf5 \ud1b5\ud654\uc728\uc774 26% \uac10\uc18c\ud558\uace0 \uccab \ud1b5\ud654 \ud574\uacb0\ub960\uc774 50%\ub098 \ud5a5\uc0c1\ud588\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;\uace0\uac1d\uacfc\uc758 \uad00\uacc4\ub97c \ubc1c\uc804\uc2dc\ud0a4\uae30 \uc704\ud574 \uc778\uacf5\uc9c0\ub2a5\uc744 \uc0ac\uc6a9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uadf8 \uacb0\uacfc \uc6b4\uc601 \ud6a8\uc728\uc131, \uace0\uac1d \uacbd\ud5d8, \uc18c\ube44\uc790 \ub9cc\uc871\ub3c4\uac00 \ud5a5\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4.&#8221;\ub77c\uace0 Grupo Equatorial\uc758 \uae30\uc5c5 \uace0\uac1d \ubc0f \uc11c\ube44\uc2a4 \ub2f4\ub2f9 \uc774\uc0ac\uc778 Maur\u00edcio Alvares da Silva Velloso Ferreira\ub294 \ub9d0\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc804\uccb4 \uc0ac\ub840 \uc77d\uae30 <\/span><\/p>\n<p><iframe title=\"YouTube \uc601\uc0c1 \ubcf4\uae30\" src=\"\/\/www.youtube.com\/embed\/FBDTIe0KVKI?si=Fk5MSYviDkroN7_1\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner][vc_column_inner][vc_column_text css=&#8221;&#8221;]<\/p>\n<h4><span style=\"font-weight: 400;\">Siam Commercial Bank, \uae30\uc220\uacfc \uc778\uac04 \uac10\uc131\uc758 \uc870\ud654\ub85c \ubc18\ubcf5 \ubb38\uc758 50% \uac10\ucd95 <\/span><\/h4>\n<p><span style=\"font-weight: 400;\">\ud0dc\uad6d 4\ub300 \ub300\ud615 \uc740\ud589 \uc911 \ud558\ub098\uc778 Siam Commercial Bank(SCB)\ub294 \ubcc0\ud654\ud558\ub294 \uace0\uac1d\uc758 \uc694\uad6c\ub97c \ucda9\uc871\uc2dc\ud0a4\uae30 \uc704\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \ubc1c\uc804\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ucd5c\uadfc\uc5d0\ub294 \ucca8\ub2e8 \uae30\uc220\uc744 \uc801\uadf9 \ud65c\uc6a9\ud558\uc5ec \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \ud5a5\uc0c1\ud558\uace0, \uc77c\uc120 \uc11c\ube44\uc2a4 \uc6b4\uc601\uc744 \ub354 \ud6a8\uacfc\uc801\uc73c\ub85c \uc9c0\uc6d0\ud558\uba70 \ud601\uc2e0\uc744 \uc774\uc5b4\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc6d4 45\ub9cc \uac74\uc758 \ud1b5\ud654\ub7c9\uacfc 15\uac1c \ucee8\ud0dd\uc13c\ud130\uc5d0\uc11c \uadfc\ubb34\ud558\ub294 1,000\uba85\uc758 \uc0c1\ub2f4\uc0ac\ub97c \ubcf4\uc720\ud55c SCB\ub294 \ub2e4\uc591\ud55c \ucc44\ub110\uc758 \uace0\uac1d \uc778\ud130\ub799\uc158\uc744 \ubcf4\ub2e4 \ud6a8\uc728\uc801\uc73c\ub85c \uad00\ub9ac\ud558\uae30 \uc704\ud55c \ucd5c\uc2e0 \uc194\ub8e8\uc158\uc73c\ub85c Genesys Cloud\ub97c \uc120\ud0dd\ud588\uc2b5\ub2c8\ub2e4. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Genesys Cloud \ub3c4\uc785\uc73c\ub85c SCB\ub294 \ubcc0\ud654\uc5d0 \ubc1c\ub9de\ucd94\uba74\uc11c \uace0\uac1d\uc758 \uc694\uad6c\uc5d0 \ubd80\uc751\ud560 \uc218 \uc788\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ubc18\ubcf5 \ubb38\uc758\ub97c 50% \uc904\uc774\uace0, \ud3c9\uade0 \ub300\uae30 \uc2dc\uac04\uc744 25%, \ud3c9\uade0 \ucc98\ub9ac \uc2dc\uac04\uc744 3% \ub2e8\ucd95\ud588\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc804\uccb4 \uc0ac\ub840 \uc77d\uae30 <\/span><\/p>\n<p><iframe title=\"YouTube \uc601\uc0c1 \ubcf4\uae30\" src=\"\/\/www.youtube.com\/embed\/Ol91WckWvDU?si=NOZjbpIucwYe3oWc\" width=\"560\" height=\"315\" frameborder=\"0\" 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