{"id":628282,"date":"2026-06-02T06:52:33","date_gmt":"2026-06-02T13:52:33","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/the-customer-has-changed-cx-must-catch-up"},"modified":"2026-06-24T04:53:12","modified_gmt":"2026-06-24T11:53:12","slug":"the-customer-has-changed-cx-must-catch-up","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-customer-has-changed-cx-must-catch-up","title":{"rendered":"\ubcc0\ud654\ud558\ub294 \uace0\uac1d\uacfc <br>\ubc1c\ub9de\ucdb0 \ubcc0\ud654\ud574\uc57c \ud558\ub294 <br>\uace0\uac1d \uacbd\ud5d8"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<span style=\"font-weight: 400;\">\ucd5c\uadfc \uc5ec\ub7ec CX \uc804\ubb38\uac00\ub97c \uc778\ud130\ubdf0\ud558\uba74\uc11c \uc0b0\uc5c5\uacfc \uc9c0\uc5ed\uc744 \ub9c9\ub860\ud558\uace0 \ud55c \uac00\uc9c0 \uacf5\ud1b5 \uc8fc\uc81c\ub97c \ubc1c\uacac\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4 \uace0\uac1d\uc758 \uae30\ub300\uce58\uac00 \uace0\uac1d \uc11c\ube44\uc2a4 \uc2dc\uc2a4\ud15c\ubcf4\ub2e4 \ud6e8\uc52c \ub354 \ube60\ub974\uac8c \ubcc0\ud654\ud558\uace0 \uc788\ub2e4\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4. \uc18c\ube44\uc790, \ud658\uc790, \ud559\uc0dd \ub4f1 \ub3c4\uc6c0\uc774 \ud544\uc694\ud55c \ubaa8\ub4e0 \uc0ac\ub78c\ub4e4\uc740 \uc774\uc81c, AI\ub97c \ud1b5\ud574 \ubbf8\ub9ac \uc815\ubcf4\ub97c \uc0b4\ud3b4\ubcf4\uace0 \uae30\uc5c5\uc5d0 \uc5f0\ub77d\ud569\ub2c8\ub2e4. \ub610\ud55c \ub9e4\ub044\ub7fd\uac8c \uc774\uc5b4\uc9c0\uc9c0 \uc54a\ub294 \uc11c\ube44\uc2a4\ub294 \ub354 \uc774\uc0c1 \ucc38\uc9c0 \uc54a\uc73c\uba70, \uae30\uc5c5\uc774 \uc790\uc2e0\uc744 \uc9c4\uc815\uc73c\ub85c \uc774\ud574\ud558\uace0 \uc18c\uc911\ud788 \uc5ec\uae30\ub294\uc9c0\ub97c \ubbfc\uac10\ud558\uac8c \uc0b4\ud54d\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">2026\ub144, \uae30\uc5c5\uc740 \ub9e5\ub77d\uacfc \uc0c1\ud669\uc744 \uc778\uc2dd\ud558\ub294 \uac10\uc131 \uc9c0\ub2a5 \uae30\ubc18\uc758 \uace0\uac1d \uacbd\ud5d8(CX)\uc744 \uc6d0\ud65c\ud558\uac8c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uacbd\ud5d8\uc740 \uac00\ub2a5\ud55c \uc989\uac01\uc801\uc73c\ub85c, \uadf8\ub9ac\uace0 \uac00\uc7a5 \uc911\uc694\ud55c \uc21c\uac04\uc5d0\ub294 \uc778\uac04 \uc911\uc2ec\uc801\uc73c\ub85c \uc81c\uacf5\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \uc2e4\ud604\ud558\ub294 \uae30\uc5c5\uc740 \uace0\uac1d\uc758 \uc2e0\ub8b0\ub97c \uc5bb\uaca0\uc9c0\ub9cc, \uadf8\ub807\uc9c0 \ubabb\ud55c \uae30\uc5c5\uc740 \uc2dc\uc7a5\uc5d0\uc11c \uc870\uc6a9\ud788 \ub3c4\ud0dc\ub420 \uac83\uc785\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">C-\ub808\ubca8 \uacbd\uc601\uc9c4, \ud300 \ub9ac\ub354, \uc5d4\uc9c0\ub2c8\uc5b4, \ud488\uc9c8\uad00\ub9ac \ubd84\uc11d\uac00 \ub4f1 \uc6b0\ub9ac\uac00 \ub9cc\ub09c CX \uc804\ubb38\uac00\ub4e4\uc740 \uc774\ubbf8 <a href=\"https:\/\/www.genesys.com\/webinars\/five-trends-reshaping-customer-experience-in-2026\" target=\"_blank\" rel=\"noopener\">CX \uc6b4\uc601 \ubc29\uc2dd\uc744 \ubcc0\ud654<\/a>\uc2dc\ud0a4\uace0 \uc788\ub294 \uace0\uac1d \ud589\ub3d9\uacfc \uae30\ub300\uc5d0 \ub300\ud574 \uba85\ud655\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc81c\uc2dc\ud588\uc2b5\ub2c8\ub2e4. \ud604\uc7ac\ub294 \ubb3c\ub860 2027\ub144 \uc774\ud6c4\ub97c \uc704\ud574 \uc9c0\uae08 \ubb34\uc5c7\uc744 \uc5b4\ub5bb\uac8c \uc900\ube44\ud574\uc57c \ud558\ub294\uc9c0\uc5d0 \ub300\ud55c \uc2e4\uc6a9\uc801\uc778 \uc9c0\uce68\ub3c4 \uacf5\uc720\ud588\uc2b5\ub2c8\ub2e4. \uadf8 \ub0b4\uc6a9\uc744 \uac04\ub2e8\ud788 \uc18c\uac1c\ud574 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\uac00\uc7a5 \uc8fc\ubaa9\ud574\uc57c \ud560 \uace0\uac1d \ud589\ub3d9 <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">\uace0\uac1d\uc5d0\uac8c \uc911\uc694\ud55c \uac83\uc740 \ucc44\ub110\uc774 \uc544\ub2cc, \ub300\ud654\uc785\ub2c8\ub2e4. <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\ubaa8\ub4e0 \uc0b0\uc5c5 \ubd84\uc57c\uc758 CX \uc804\ubb38\uac00\ub4e4\uc740 \ub3d9\uc77c\ud55c \ud575\uc2ec \ubcc0\ud654\uc5d0 \uc8fc\ubaa9\ud588\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \ub354 \uc774\uc0c1 \ud30c\ud3b8\ud654\ub41c \uacbd\ud5d8\uacfc \ubc18\ubcf5\uc801\uc778 \uc124\uba85\uc744 \uc6a9\ub0a9\ud558\uc9c0 \uc54a\ub294\ub2e4\ub294 \uc0ac\uc2e4\uc785\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc5b4\ub5a4 \ucc44\ub110\ub85c \uc5b8\uc81c \uc5f0\ub77d\ud558\ub4e0 \uc790\uc2e0\uc774 \ub204\uad6c\uc778\uc9c0, \ubb34\uc2a8 \uc77c\uc774 \uc788\uc5c8\ub294\uc9c0, \uc65c \uc5f0\ub77d\ud588\ub294\uc9c0 \uae30\uc5b5\ud574 \uc8fc\uae38 \uc6d0\ud569\ub2c8\ub2e4. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Skylux Inc.\uc758 \ud488\uc9c8\uad00\ub9ac \ubd84\uc11d\uac00\uc778 Akshat Sharma\ub294 \uc774\ub97c \u2018\uce68\ubb35 \uc18d \uae30\ub300&#8217;\ub85c \uc815\uc758\ud569\ub2c8\ub2e4. \uc790\uc2e0\uc774 \uc694\uad6c\ud558\uc9c0 \uc54a\uc544\ub3c4 \uac1c\uc778 \ub9de\ucda4\ud654\ub41c \uc11c\ube44\uc2a4\ub97c \ube60\ub974\uace0 \uc6d0\ud65c\ud558\uac8c \uc81c\uacf5\ubc1b\ub294 \uac83\uc744 \ub2f9\uc5f0\ud558\uac8c \uc5ec\uae34\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \ub2e4\ub978 CX \uc804\ubb38\uac00\ub4e4\ub3c4 \uc774\uc5d0 \ub3d9\uc758\ud558\uba70, \ucc44\ub110 \uc911\uc2ec\uc774 \uc544\ub2cc \ub9e5\ub77d\uc744 \uc911\uc2ec\uc73c\ub85c \uace0\uac1d \uacbd\ud5d8\uc744 \uc7ac\uad6c\uc131\ud574\uc57c \ud55c\ub2e4\uace0 \uc785\uc744 \ubaa8\uc74d\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201c\uace0\uac1d\uc740 \uc790\uc2e0\uc758 \ubb38\uc758\uac00 \ucc98\ub9ac\ud574\uc57c \ud558\ub294 \ud2f0\ucf13\uc774\ub098 \ub300\uae30\uc5f4\ub85c \uce58\ubd80\ub418\ub294 \uac83\uc744 \uc6d0\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc774 \ubc14\ub77c\ub294 \uac83\uc740 \ub300\ud654\uc785\ub2c8\ub2e4.\u201d\ub77c\uace0 <a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/genesys-cloud-enables-aterian-to-deepen-customer-loyalty-across-global-marketplaces-and-reduce-costs-by-65\" target=\"_blank\" rel=\"noopener\">Aterian<\/a>\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \uc774\uc0ac\uc778 Lorena Lovric\uc740 \ub9d0\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc758\ub8cc \ubd84\uc57c\uc5d0\uc11c\uc758 \uace0\uac1d \ub2c8\uc988\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\uc785\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/customer-stories\/rush-university-system-for-health\" target=\"_blank\" rel=\"noopener\">Rush University System for Health<\/a>\uc758 \ub514\uc9c0\ud138 \ud658\uc790 \uacbd\ud5d8 \uc774\uc0ac\uc778 Scott Blanchard\ub294 \uc6d0\ud65c\ud558\uace0 \uc720\uc5f0\ud55c \uc11c\ube44\uc2a4\uc5d0 \ub300\ud55c \ud658\uc790\ub4e4\uc758 \uc694\uad6c\uac00 \uc99d\uac00\ud558\uace0 \uc788\ub2e4\uace0 \uc804\ud569\ub2c8\ub2e4. &#8220;\ud658\uc790\ub4e4\uc740 \uc790\uc2e0\uc774 \uc6d0\ud558\ub294 \uc2dc\uac04\uc5d0 \uc6d0\ud558\ub294 \ucc44\ub110\uc5d0\uc11c \uc18c\ud1b5\ud558\uae30 \ubc14\ub77c\uba70, \ucc44\ub110\uc744 \ubcc0\uacbd\ud558\ub354\ub77c\ub3c4 \ub300\ud654 \ub9e5\ub77d\uc774 \uc774\uc5b4\uc9c0\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4.&#8221; \uc774\ub97c \uc9c0\uc6d0\ud558\ub824\uba74 CX \ud300\uc740 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \ud655\uc7a5\ud558\ub294 \ud55c\ud3b8, <a href=\"https:\/\/www.genesys.com\/blog\/post\/creating-a-seamless-end-to-end-customer-experience\" target=\"_blank\" rel=\"noopener\">\uc6d0\ud65c\ud55c \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uacbd\ud5d8<\/a>\uc744 \uc720\uc9c0\ud574\uc57c \ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rush University Medical Center\uc758 \uc561\uc138\uc2a4 \uc13c\ud130 \ub514\uc9c0\ud138 \ud65c\uc131\ud654 \uc815\ubcf4 \uc2dc\uc2a4\ud15c \uad00\ub9ac\uc790\uc778 David Rick\ub3c4 \uc5ec\uae30\uc5d0 \ub3d9\uc758\ud558\uba70, \u201c\uace0\uac1d\uc740 \uc0c1\ud638\uc791\uc6a9\uc744 \uba48\ucdc4\ub2e4\uac00 \ub2e4\uc2dc \uc2dc\uc791\ud558\ub354\ub77c\ub3c4 \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud558\uc9c0 \uc54a\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. \ub2e8\uc808\ub41c \uc2dc\uc2a4\ud15c\uacfc \uc0ac\uc77c\ub85c\ud654\ub41c \ub370\uc774\ud130\ub85c\ub294 CX\ub97c \uc6b4\uc601\ud558\uae30 \uc5b4\ub835\ub2e4\ub294 \ubd84\uba85\ud55c \uc2e0\ud638\uc785\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc758 \ubcc0\ud654\ub294 \ucc44\ub110 \uc774\ub3d9 \ubc29\uc2dd\uc5d0\ub9cc \uc788\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc2dc\uc2a4\ud15c\uc774 \uc790\uc2e0\uc744 \uc704\ud574 \uc9c0\ub2a5\uc801\uc73c\ub85c \uc77c\ud574\uc8fc\uae30 \ubc14\ub78d\ub2c8\ub2e4. \uae30\uc220\uc774 \ub098\ub97c \uae30\uc5b5\ud558\uace0 \uc694\uad6c\ub97c \uc608\uce21\ud558\uba70 \ud589\ub3d9\ud558\ub294 \uac83\uc744 \ub2f9\uc5f0\uc2dc\ud558\ub294 \uace0\uac1d\uc774 \uc99d\uac00\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uace0\uac1d \uacbd\ud5d8\uc774 \uc81c\uacf5\ub418\ub294 \uc811\uc810\uacfc \ubc29\uc2dd \ubaa8\ub450\ub97c \ubcc0\ud654\uc2dc\ud0a4\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.ncrvoyix.com\/\" target=\"_blank\" rel=\"noopener\">NCR Voyix<\/a>\uc758 \ub124\ud2b8\uc6cc\ud06c \uc5d4\uc9c0\ub2c8\uc5b4\uc778 Parvez Alam\uc740 \u201c\uace0\uac1d\uc740 \uc9c0\ub2a5\ud615 \uc790\uc728 \uc2dc\uc2a4\ud15c\uc774 \uc790\uc2e0\uc744 \ub300\uc2e0\ud574 \ud589\ub3d9\ud574 \uc904 \uac83\uc73c\ub85c \ubbff\uc744 \uac83\uc774\uba70, \uc774\ub294 CX\uc758 \uc811\uc810\uacfc \ubc29\uc2dd\uc744 \uadfc\ubcf8\uc801\uc73c\ub85c \ubc14\uafc0 \uac83\u201d\uc774\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub7ec\ud55c \uace0\uac1d\uc758 \uae30\ub300\ub294 CX \uc6b4\uc601 \uae30\uc900\uc744 \ud55c\uce35 \ub354 \ub192\uc785\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uae30\uc5c5\uc740 \ub354 \uc774\uc0c1 \uac1c\ubcc4\uc801\uc778 \uc694\uccad\uc5d0 \ub300\uc751\ud558\ub294 \uc218\ub3d9\uc801\uc778 \ubaa8\ub4dc\ub85c \uc6b4\uc601\ub418\uc5b4\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \uc2e4\uc2dc\uac04\uc73c\ub85c \uc801\uc751\ud558\uba70, \uc790\ub3d9\ud654\uc640 \uc778\uac04\uc758 \ud310\ub2e8\uc744 \uc6d0\ud65c\ud558\uac8c \uacb0\ud569\ud558\ub294 \uc5ec\uc815\uc744 \uc124\uacc4\ud574\uc57c \ud569\ub2c8\ub2e4. Alam\uc774 \uc5b8\uae09\ud588\ub4ef, CX \uc6b4\uc601\uc740 \ub2e8\uc21c \ub300\uc751\uc744 \ub118\uc5b4 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc73c\ub85c \uc804\ud658\ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\ub97c \uc704\ud574\uc11c\ub294 AI \ub124\uc774\ud2f0\ube0c \uc778\ud504\ub77c, \uc5ed\ud560 \uc7ac\uc815\uc758, \uadf8\ub9ac\uace0 \ud6a8\uc728\uc131, \uc2e0\ub8b0, \uacf5\uac10\uc744 \ub0b4\uc7ac\ud654\ud55c \uc2dc\uc2a4\ud15c\uc774 \uc9c0\uc6d0\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">AI\uac00 \ucd9c\ubc1c\uc120\uc744 \ubc14\uafb8\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc740 \uae30\uc5c5\uc5d0 \uc5f0\ub77d\ud558\uae30 \uc804\uc5d0 \uba3c\uc800, AI\ub97c \ud1b5\ud574 \uc815\ubcf4\ub97c \uc5bb\uc2b5\ub2c8\ub2e4. \uadf8 \uacfc\uc815\uc5d0\uc11c \uc798\ubabb\ub41c \uc815\ubcf4\ub97c \uc5bb\uae30\ub3c4 \ud569\ub2c8\ub2e4 \ubc95\ub960 \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c \uc77c\ud558\ub294 Monique Keels\uc5d0 \ub530\ub974\uba74 \ub9ce\uc740 \uc0ac\ub78c\ub4e4\uc774 \ubc95\ub960 \uc790\ubb38\uc744 AI \ud234\uc5d0 \uc758\uc874\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/customer-stories\/community-legal-services-of-mid-florida-inc\" target=\"_blank\" rel=\"noopener\">Community Legal Services<\/a>\uc758 \uac04\uc774 \uc11c\ube44\uc2a4 \ubc0f \ubc95\ub960 \uc790\ubb38 \ud5ec\ud504\ub77c\uc778 \uad00\ub9ac\uc790\uc778 Keels\ub294 \u201c\uc0ac\ub78c\ub4e4\uc740 AI\ub97c \uc870\uae08 \ub354 \uc2e0\ub8b0\ud558\ub294 \uacbd\ud5a5&#8221;\uc774 \uc788\ub2e4\uba70, \uc774\ub294 \uae30\ud68c\uc774\uc790 \uc704\ud5d8\uc774\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc774 \ub3c4\uc785\ud55c AI \ud234\uc5d0 \uc548\uc804\uc7a5\uce58\ub098 \ud604\uc9c0 \uc815\uc11c\uac00 \ubc18\uc601\ub418\uc9c0 \uc54a\uc73c\uba74 \uace0\uac1d\uc740 \ud63c\ub780\uacfc \uc88c\uc808\uc744 \uacaa\uac8c \ub429\ub2c8\ub2e4. \uadf8\ub85c \uc778\ud574 \uc2e0\ub8b0\ub294 \ubb34\ub108\uc9c0\uace0, CX \ud300\uc740 \ucc98\uc74c\ubd80\ud130 \ub2e4\uc2dc \uc2e0\ub8b0\ub97c \uad6c\ucd95\ud574\uc57c \ud558\ub294 \ubd80\ub2f4\uc744 \uc548\uac8c \ub429\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uac00\uc815 \ud3ed\ub825 \ud53c\ud574\uc790 \uc9c0\uc6d0 \ube44\uc601\ub9ac \uae30\uad6c\uc778 <a href=\"https:\/\/www.genesys.com\/customer-stories\/national-domestic-violence-hotline\" target=\"_blank\" rel=\"noopener\">National Domestic Violence Hotline<\/a>\uc758 \ucd5c\uace0 \uae30\uc220 \ucc45\uc784\uc790\uc778 Marty Hand \ub610\ud55c, \uc774\uc640 \uad00\ub828\ub41c \ubcf5\uc7a1\ud55c \uacfc\uc81c\uc5d0 \ub300\ud574 \uc5b8\uae09\ud569\ub2c8\ub2e4. \uc608\ub97c \ub4e4\uc5b4 \uac00\uc815 \ud3ed\ub825 \ud53c\ud574\uc790\ub4e4\uc774 \ubd80\uc815\ud655\ud558\uac70\ub098, \uc548\uc804\ud558\uc9c0 \uc54a\uac70\ub098, \uc815\uc11c\uc801\uc73c\ub85c \ud574\ub85c\uc6b4 AI\uc758 \uc870\uc5b8\uc744 \uacbd\ud5d8\ud55c \ub2e4\uc74c\uc5d0\uc57c \ube44\ub85c\uc18c \ud56b\ub77c\uc778\uc758 \ubb38\uc744 \ub450\ub4dc\ub9ac\ub294 \uacbd\uc6b0\uac00 \uc801\uc9c0 \uc54a\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \ub610\ud55c, \uac80\uc0c9 \uc5d4\uc9c4\uc774 \uac00\uc815 \ud3ed\ub825 \uc548\uc804 \uc6d0\uce59\uc744 \uace0\ub824\ud558\uc9c0 \uc54a\uc740 \ucc44, \uc790\ub3d9\ud654\ub41c \u2018\ub3c4\uc6c0 \uacbd\ub85c\u2019\ub85c \ud53c\ud574\uc790\ub97c \uc548\ub0b4\ud558\ub294 \uc704\ud5d8\ud55c \uc0c1\ud669\ub3c4 \ubc1c\uc0dd\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;\uc774\uc81c\ub294 \ud53c\ud574\uc790\ub4e4\uc774 \uc6b0\ub9ac\uc758 \ud56b\ub77c\uc778\uc744 \ubc1c\uacac\ud558\ub294 \uacfc\uc815 \uc790\uccb4\ub97c AI \uac80\uc0c9 \uc5d4\uc9c4\uc774 \uc88c\uc6b0\ud558\ub294 \uc0c1\ud669\uc785\ub2c8\ub2e4. \uc774 \ub54c\ubb38\uc5d0 \uc0c1\ub2f4\uc0ac\ub4e4\uc740 \uc804\ud654, \ucc44\ud305, \ubb38\uc790\ub85c \uc5f0\ub77d\ud574 \uc628 \ud53c\ud574\uc790\ub4e4\uc774 \uc774\ubbf8 \uc811\ud55c \uc815\ubcf4\ub97c \ud655\uc778\ud558\uace0, \ubc14\ub85c\uc7a1\uace0, \uc0c1\ud669\uc5d0 \ub9de\uac8c \ub2e4\uc2dc \uc870\uc5b8\ud574\uc57c \ud558\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. \u201c\uc6b0\ub9ac\ub294 \ub610\ud55c AI \uae30\ubc18 \uac80\uc0c9 \uacb0\uacfc\uc5d0 \uc6b0\ub9ac \uae30\uad00\uc774 \uc5b4\ub5bb\uac8c \ub178\ucd9c\ub418\ub294\uc9c0 \uc0b4\ud3b4\ubcf4\uba70, \ud53c\ud574\uc790\ub4e4\uc774 \ud544\uc694\ud560 \ub54c \uc219\ub828\ub41c \uc0c1\ub2f4\uc0ac\uc640 \uc9c1\uc811 \uc5f0\uacb0\ub420 \uc218 \uc788\ub294 \uba85\ud655\ud558\uace0 \uc548\uc804\ud558\uba70 \uc989\uac01\uc801\uc778 \uacbd\ub85c\ub97c \uc81c\uacf5\ud574\uc57c \ud558\ub294 \uacfc\uc81c\ub97c \uc548\uac8c \ub418\uc5c8\uc2b5\ub2c8\ub2e4.\u201d <\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI \uc911\uc2ec\uc758 \uc0c8\ub85c\uc6b4 \ud0d0\uc0c9 \ud658\uacbd\uc740 \uc6b0\ub9ac\uac00 \ub9c8\uc8fc\ud55c \ud604\uc2e4\uc744 \uc798 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc774\uc81c \uc774\ub7ec\ud55c \uc815\ubcf4 \uc18c\uc2a4\uac00 \uace0\uac1d \ubc0f \uc9c1\uc6d0 \uacbd\ud5d8\uc744 \ub4a4\ud754\ub4e4 \uc218 \uc788\uc74c\uc744 \uace0\ub824\ud558\uace0, \uc2e0\ub8b0\ud560 \uc218 \uc788\uace0 \ubaa9\uc801\uc5d0 \ub9de\uac8c \uc124\uacc4\ub41c \uc778\uac04 \uc911\uc2ec\uc758 \uc9c0\uc6d0\uc744 \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\uc790\ub3d9\ud654\ub294 \uae30\ubcf8, \uacf5\uac10\uc740 \ud544\uc218\uc785\ub2c8\ub2e4. <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc740 \ube60\ub978 \uc18d\ub3c4\uc640 \ud3b8\uc758\ub97c \uc704\ud574 \uc790\ub3d9\ud654\uc640 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uacc4\uc18d\ud574\uc11c \uc120\ud638\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ubb38\uc81c\uac00 \ubcf5\uc7a1\ud558\uac70\ub098 \uac10\uc815\uc801\uc778 \uc0c1\ud669\uc5d0\uc11c\ub294 \u2018\uacf5\uac10\u2019\uc774 \uacbd\ud5d8\uc758 \uc131\ud328\ub97c \uac00\ub974\ub294 \uacb0\uc815\uc801 \uc694\uc778\uc774 \ub429\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/customer-stories\/steinberg-diagnostic-medical-imaging\" target=\"_blank\" rel=\"noopener\">Steinberg Diagnostic Medical Imaging Centers(SDMI)<\/a>\uc758 \ucd5c\uace0 \ud601\uc2e0 \ucc45\uc784\uc790\uc778 Rachel Papka\ub294 \u201c\uace0\uac1d\uc740 \uc790\uc2e0\uc758 \uc774\uc57c\uae30\uc5d0 \uadc0 \uae30\uc6b8\uc5ec \uc8fc\uae30\ub97c \uc6d0\ud558\uba70, \uace0\uac1d\uc758 \uc778\ub0b4\uc2ec\uc740 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc9e7\uc544\uc84c\uc2b5\ub2c8\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201c\uc77c\ubd80 \uc18c\ube44\uc790\ub294 \uc2a4\uc2a4\ub85c \ud574\uacb0 \ubc29\ubc95\uc744 \ucc3e\ub294 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uc120\ud638\ud558\uc9c0\ub9cc, \uc0c1\ub2f4\uc0ac\uc758 \uc9c0\uc6d0\uc774 \ud544\uc694\ud55c \uc21c\uac04\uc5d0\ub294 \uc0c1\ub2f4\uc0ac\uac00 \uc790\uc2e0\uc744 \uc54c\uc544\ubcf4\uace0 \uc774\ud574\ud574 \uc8fc\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4.\u201d\ub77c\uba70, \ub2e4\uc74c\uacfc \uac19\uc774 \ub367\ubd99\uc785\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u201c\uace0\uac1d\uc740 \uc790\uc2e0\uc758 \uc0c1\ud669\uc744 \ucc98\uc74c\ubd80\ud130 \uc124\uba85\ud558\uace0 \uc2f6\uc5b4 \ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc774 \uc774\ubbf8 \uc54c\uace0 \uc788\uae30\ub97c \uc6d0\ud558\uc8e0. \ub530\ub77c\uc11c \ub300\ud654\ubfd0\ub9cc \uc544\ub2c8\ub77c \ub514\uc9c0\ud138 \uacbd\ud5d8\uc744 \uc124\uacc4\ud558\ub294 \ubc29\uc2dd\uc5d0\uc11c\ub3c4 \uacf5\uac10\uc744 \uc6b0\uc120\uc73c\ub85c \ud574\uc57c \ud569\ub2c8\ub2e4. \uc624\ub298\ub0a0\uc758 CX\uc5d0\uc11c\ub294 \ube60\ub978 \uc18d\ub3c4\ub9cc \uc911\uc694\ud55c \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \ub2e8\uc21c\ud568, \uc815\uc11c\uc801 \uc548\uc2ec, \uc2e0\ub8b0\ub97c \uc904 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.&#8221; <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kaplan NA\uc758 \ucee8\ud0dd\uc13c\ud130 \uc804\ub7b5 \ubc0f AI \ud601\uc2e0 \ub2f4\ub2f9 \uc804\ubb34 \uc774\uc0ac\uc778 Bill Boga\ub3c4 \uac19\uc740 \uc758\uacac\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 \uadf8\ub294 \ub9ce\uc740 \uace0\uac1d\uc774 \uc140\ud504 \uc11c\ube44\uc2a4\uc5d0 \uc5ec\uc804\ud788 \ud68c\uc758\uc801\uc778 \uc2dc\uac01\uc744 \uac16\uace0 \uc788\ub2e4\ub294 \uc810\ub3c4 \uc5b8\uae09\ud569\ub2c8\ub2e4. \uc9c0\ub09c \uc218\ub144\uac04 \ube44\ud6a8\uc728\uc801\uc778 \ubd07\uacfc \uc778\uac04\ubbf8 \uc5c6\ub294 <a href=\"https:\/\/www.genesys.com\/blog\/post\/6-benefits-of-interactive-voice-response-in-the-call-center\" target=\"_blank\" rel=\"noopener\">IVR<\/a>\ub85c \uc778\ud574 \uace0\uac1d \uc11c\ube44\uc2a4 \ubd84\uc57c\uc5d0\uc11c AI\uc5d0 \ub300\ud55c \ubd80\uc815\uc801\uc778 \uc774\ubbf8\uc9c0\uac00 \ud615\uc131\ub418\uc5c8\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/customer-stories\/eir\" target=\"_blank\" rel=\"noopener\">Eir<\/a>\uc758 \ud601\uc2e0 \ubc0f \uc6b4\uc601 \uc9c0\uc6d0 \uc774\uc0ac\uc778 Oonagh O\u2019Reilly\ub294 \uc140\ud504 \uc11c\ube44\uc2a4\ub294 \uc644\ubcbd\ud574\uc57c \ud55c\ub2e4\uba70 \ub2e4\uc74c\uacfc \uac19\uc774 \ub9d0\ud569\ub2c8\ub2e4. \u201c\uc790\ub3d9\ud654\ub41c \uc0c1\ud638\uc791\uc6a9\uc740 \uc6d0\ud65c\ud558\uace0 \uc131\uacf5\uc801\uc778 \uace0\uac1d \uc5ec\uc815\uc744 \uc77c\uad00\ub418\uac8c \uc81c\uacf5\ud574\uc57c \ud569\ub2c8\ub2e4. \uadf8\ub807\uc9c0 \ubabb\ud558\uba74 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc2e0\ub8b0\ub294 \ubb34\ub108\uc9c8 \uac83\uc785\ub2c8\ub2e4.\u201d <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub7ec\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \uc885\ud569\ud558\uba74 \ubd84\uba85\ud55c \ud55c \uac00\uc9c0 \uc0ac\uc2e4\uc744 \uc54c \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc790\ub3d9\ud654\uac00 \uc9c0\ub2a5\uc801\uc774\uace0, \uc790\uc2e0\uacfc \uad00\ub828\uc131\uc774 \ub192\uc73c\uba70, \uc815\uc11c\uc801\uc778 \ubd80\ubd84\uae4c\uc9c0 \uace0\ub824\ud558\uae30\ub97c \uae30\ub300\ud569\ub2c8\ub2e4. \ub610\ud55c \uc790\ub3d9\ud654\uac00 \uc801\uc808\ud55c \uc815\ubcf4\ub098 \ubb38\uc81c \ud574\uacb0\uc744 \uc81c\uacf5\ud558\uc9c0 \ubabb\ud560 \ub54c\ub294 \uc790\uc2e0\uc5d0\uac8c \uacf5\uac10\ud560 \uc218 \uc788\ub294 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ube60\ub974\uac8c \uc5f0\uacb0\ub418\uae30\ub97c \ubc14\ub78d\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sedgwick\uc758 \ud488\uc9c8 \ubcf4\uc99d \uc774\uc0ac\uc778 Glenda Kingston\uc740 \uc774\ub807\uac8c \ub9d0\ud569\ub2c8\ub2e4. \u201c\uace0\uac1d\uc740 \uc790\uc5f0\uc2a4\ub7ec\uc6b4 \ub300\ud654\ud615 \uc0c1\ud638\uc791\uc6a9\uacfc \ud568\uaed8, \uc790\ub3d9\ud654\uc640 \uc778\uac04 \uc0ac\uc774\uc758 \uc6d0\ud65c\ud55c \uc804\ud658\uc744 \uc694\uad6c\ud569\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc774\ucc98\ub7fc \ub192\uc544\uc9c4 \uae30\ub300\uc5d0 \ubd80\uc751\ud558\uae30 \uc704\ud574, \uace0\uac1d\uc758 \uc0c1\ud669\uc5d0 \ub9de\ucd98 \uc720\uc5f0\ud55c \uc18c\ud1b5\uc774 \uac00\ub2a5\ud558\ub3c4\ub85d \ub300\ud654\ud615 AI, \uc74c\uc131 \ubd84\uc11d, <a href=\"https:\/\/www.genesys.com\/blog\/post\/modernizing-workforce-engagement-in-the-age-of-ai\" target=\"_blank\" rel=\"noopener\">\uc0c1\ub2f4\uc0ac \ucf54\uce6d<\/a>\uc5d0 \uc801\uadf9 \ud22c\uc790\ud574\uc57c \ud569\ub2c8\ub2e4.\u201d <\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\uae30\uc5c5\uc774 \uc9c0\uae08 \ub2f9\uc7a5 \uc900\ube44\ud574\uc57c \ud560 \uc0ac\ud56d <\/span><\/h2>\n<h3><span style=\"font-weight: 400;\">\ubaa8\ub4e0 \uacbd\ud5d8\uc744 \uae30\uc5b5\ud558\ub294 CX \uccb4\uacc4\ub97c \uc124\uacc4\ud558\uc138\uc694. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">CX\ub97c \uae30\uc5c5\uc758 \ud575\uc2ec \uacbd\uc7c1\ub825\uc73c\ub85c \uc798 \ud65c\uc6a9\ud558\ub294 \uae30\uc5c5\ub4e4\uc740 \uc774\ubbf8 \ub9e5\ub77d\uc744 \uc720\uc9c0\ud558\uace0, \uc2e4\uc2dc\uac04\uc73c\ub85c \uc801\uc751\ud558\uba70, \uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450\ub97c \uc9c0\uc6d0\ud558\ub294 \uc2dc\uc2a4\ud15c\uc73c\ub85c \ub098\uc544\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4. Aterian\uc758 Lovric\uc740 &#8220;\ud2f0\ucf13\uacfc \ucc44\ub110 \uc911\uc2ec\uc758 \uc0ac\uace0\ubc29\uc2dd\uc5d0\uc11c \ubc97\uc5b4\ub098, CX\ub97c \uc0b4\uc544 \uc6c0\uc9c1\uc774\ub294 \uc2dc\uc2a4\ud15c\uc73c\ub85c \uc124\uacc4\ud574\uc57c \ud569\ub2c8\ub2e4.&#8221;\ub77c\uace0 \uc870\uc5b8\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub294 \ud1b5\ud569, \ub370\uc774\ud130 \uac70\ubc84\ub10c\uc2a4, \ubaa8\ub4e0 \uc811\uc810 \uac04\uc758 \uc815\ubcf4 \uacf5\uc720\uc5d0 \ud22c\uc790\ud558\ub294 \uac83\uc744 \ub73b\ud569\ub2c8\ub2e4. \uadf8\ub798\uc57c \ub300\ud654\uc758 \ud750\ub984\uc774 \ub04a\uae30\uac70\ub098 \uace0\uac1d\uc774 \uc911\ubcf5\ud574\uc11c \ub9d0\ud560 \ud544\uc694 \uc5c6\uc774 \ub300\ud654\ub97c \uc774\uc5b4\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc6d0\ud65c\ud55c \uc5f0\uacb0\uc5d0 \ub300\ud55c \uc694\uad6c\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/solutions\/healthcare\" target=\"_blank\" rel=\"noopener\">\ud5ec\uc2a4\ucf00\uc5b4<\/a> \ubd84\uc57c\ub3c4 \ub9c8\ucc2c\uac00\uc9c0\uc785\ub2c8\ub2e4. Rush University Medical Center\uc758 Rick\uc740 \u201c\uace0\uac1d\uc740 \uc790\uc2e0\uc758 \ud3b8\uc758\uc5d0 \ub530\ub77c \uc5b8\uc81c\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \uc77c\uc2dc \uc911\uc9c0\ud588\ub2e4\uac00 \ud750\ub984\uc744 \uc783\uc9c0 \uc54a\uace0 \ub2e4\uc2dc \uc2dc\uc791\ud558\uae30\ub97c \ubc14\ub78d\ub2c8\ub2e4.\u201d\ub77c\uace0 \uac15\uc870\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub300\ub97c \ucda9\uc871\ud558\ub824\uba74 CX \ub9ac\ub354\ub294 \uc0c1\ud638 \uc6b4\uc6a9\uc131\uc744 \ubbf8\ub798\uc758 \ubaa9\ud45c\uac00 \uc544\ub2cc, \uc9c0\uae08 \ub2f9\uc7a5 \uac16\ucdb0\uc57c \ud560 \uae30\ubcf8 \uc5ed\ub7c9\uc73c\ub85c \uc778\uc2dd\ud574\uc57c \ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Eir\uc758 O&#8217;Reilly\ub294 &#8220;\uae30\uc5c5\uc740 <a href=\"https:\/\/www.genesys.com\/blog\/post\/from-channels-to-outcomes-a-ccaas-guide-to-digital-analytics\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uc5ec\uc815\uc744 \ubd84\uc11d<\/a>\ud558\uace0, \uc131\uacf5\uc801\uc778 \uacb0\uacfc\uc640 \ub9e4\ub044\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \ubcf4\uc7a5\ud560 \uc218 \uc788\ub294 \uc601\uc5ed\ubd80\ud130 \uc790\ub3d9\ud654\ub97c \uc2dc\uc791\ud574\uc57c \ud569\ub2c8\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\ub9e4\ub825\uc801\uc774\uace0 \ud6a8\uacfc\uc801\uc778 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uad6c\ucd95\ud558\uc138\uc694. <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc774 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \ud65c\ubc1c\ud558\uac8c \uc774\uc6a9\ud558\ub3c4\ub85d \ud558\ub824\uba74 \uc11c\ube44\uc2a4\uac00 \uc720\uc6a9\ud558\uace0, \uc9c0\ub2a5\uc801\uc774\uba70, \uc790\uc2e0\uc758 \uc2dc\uac04\uc744 \uc874\uc911\ud55c\ub2e4\ub294 \ub290\ub08c\uc744 \uc8fc\uc5b4\uc57c \ud569\ub2c8\ub2e4. Aterian\uc758 Lovric\uc740 \u201c\uc5b4\uc124\ud508 \uc790\ub3d9\ud654\uc5d0 \ub300\ud55c \uc778\ub0b4\uc2ec\uc740 \ube60\ub974\uac8c \uc0ac\ub77c\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \ub354 \uc774\uc0c1 AI \uae30\uc220 \uc790\uccb4\uc5d0 \uac10\ud0c4\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc790\uc2e0\uc758 \uc0c1\ud669\uc5d0 \uc5bc\ub9c8\ub098 \uad00\ub828\uc131\uc774 \uc788\uace0 \ub3c4\uc6c0\uc774 \ub418\ub294\uc9c0\uac00 \uc911\uc694\ud569\ub2c8\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Liberty HealthShare\uc758 \uc218\uc11d IT \uc9c0\uc6d0 \ub2f4\ub2f9\uc790\uc778 John Butine\uc740 &#8220;\uae30\uc220\uc774 \ub110\ub9ac \uad6c\ud604\ub418\uace0 \uc788\ub294 \ub9cc\ud07c, \uace0\uac1d\uc740 \ub354 \uc815\uad50\ud55c \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub97c \uae30\ub300\ud560 \uac83\uc785\ub2c8\ub2e4. \uae30\uc5c5\uc740 \uc774\ub7ec\ud55c AI \uae30\ub2a5\uc744 \uc804\uc0ac\uc801\uc778 \uc6b4\uc601 \uc601\uc5ed\uc73c\ub85c \uc801\uadf9 \ud655\ub300\ud558\uae30 \uc2dc\uc791\ud574\uc57c \ud569\ub2c8\ub2e4.\u201d\ub77c\uace0 \uac15\uc870\ud588\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kaplan\uc758 Boga\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/article\/how-agent-assist-tools-improve-digital-customer-interactions\" target=\"_blank\" rel=\"noopener\">\uc140\ud504 \uc11c\ube44\uc2a4 \ud234<\/a>\uc774 \uc81c\uacf5\ud558\ub294 \ub2f5\ubcc0\uc774 \uc720\uc6a9\ud558\ub3c4\ub85d \ubcf4\uc7a5\ud558\ub294 \ub3d9\uc2dc\uc5d0, \uc2e4\uc81c \uc0c1\ub2f4\uc0ac\ucc98\ub7fc \uce5c\uadfc\ud558\uac8c \ub9cc\ub4e4\uc5b4 \uace0\uac1d\uc758 \ucc38\uc5ec\uc640 \ub9cc\uc871\ub3c4\ub97c \ub192\uc5ec\uc57c \ud55c\ub2e4\uace0 \uc81c\uc548\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uadf8\ub294 \ub610\ud55c, \ub0b4\ubd80 \uc5b8\uc5b4\uc640 \uc81c\ud55c\ub41c \ub370\uc774\ud130 \uc138\ud2b8\ub85c \ud559\uc2b5\ub41c \ubd07\uc740 \uace0\uac1d\uc744 \uc2e4\ub9dd\uc2dc\ud0a4\uace0 \uc0c1\ub2f4\uc0ac \uc5f0\uacb0\uc744 \uc720\ub3c4\ud560 \ubfd0\uc774\ub77c\uace0 \uac15\uc870\ud569\ub2c8\ub2e4. \ub0b4\ubd80 \uc9c0\uc2dd\uc744 \uace0\uac1d \uce5c\ud654\uc801\uc778 \uc5b8\uc5b4\ub85c \ubc14\uafb8\uace0, AI\uac00 \uc815\ud655\ud558\uace0 \uad00\ub828\uc131 \ub192\uc740 \ub2f5\ubcc0\uc744 \uc2e0\uc18d\ud558\uac8c \uc81c\uc2dc\ud560 \uc218 \uc788\ub3c4\ub85d \uc9c0\uae08 \ub2f9\uc7a5 \uc900\ube44\ud574\uc57c \ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Rush University System for Health\uc758 Blanchard\ub294 \uc774\ub807\uac8c \ub9d0\ud569\ub2c8\ub2e4. &#8220;\uae30\uc5c5\uc740 \uc6b4\uc601 \uc774\ud574\uad00\uacc4\uc790\uc640 \ud611\ub825\ud558\uc5ec \uc140\ud504 \uc11c\ube44\uc2a4\uc758 \uac78\ub9bc\ub3cc\uc744 \uc81c\uac70\ud574\uc57c \ud569\ub2c8\ub2e4. \ub610\ud55c \uae30\uc5c5\uc774 \ucd94\uad6c\ud558\ub294 \ud504\ub7f0\ud2b8\uc5d4\ub4dc \uc140\ud504 \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc815\uc758\ud558\uace0, \ud6a8\uacfc\uc801\uc778 \uacbd\ud5d8\uc744 \uc77c\uad00\ub418\uac8c \uc81c\uacf5\ud558\ub294 \ub370 \ud544\uc694\ud55c \ub370\uc774\ud130 \uc694\uad6c \uc0ac\ud56d\uacfc \uac70\ubc84\ub10c\uc2a4 \uc804\ub7b5\uc744 \uc218\ub9bd\ud574\uc57c \ud569\ub2c8\ub2e4.\u201d <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\uc0c1\ub2f4\uc0ac \uacbd\ud5d8\uc5d0 \ud22c\uc790\ud558\uc138\uc694. <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uc790\ub3d9\ud654\uac00 \uc77c\uc0c1\uc801\uc778 \uc0c1\ud638\uc791\uc6a9\uc744 \uc810\uc810 \ub354 \ub9ce\uc774 \ucc98\ub9ac\ud568\uc5d0 \ub530\ub77c \uc778\uac04\uc758 \ucc38\uc5ec\ub294 \uc904\uc5b4\ub4e4\uace0 \uc788\uc9c0\ub9cc, \uadf8 \uc911\uc694\uc131\uc740 \ub354\uc6b1 \ucee4\uc9d1\ub2c8\ub2e4. Eir\uc758 O&#8217;Reilly\ub294 <a href=\"https:\/\/www.genesys.com\/blog\/post\/why-your-ai-initiative-could-fail-and-how-to-fix-it\" target=\"_blank\" rel=\"noopener\">\uc0c1\ub2f4\uc0ac\uac00 \uae30\uc220\uc744 \uc704\ud611\uc774 \uc544\ub2cc \ud30c\ud2b8\ub108\ub85c \uc778\uc2dd\ud558\ub3c4\ub85d \ub3c4\uc640\uc57c \ud55c\ub2e4<\/a>\uace0 \uac15\uc870\ud569\ub2c8\ub2e4. &#8220;\uc0c1\ub2f4\uc0ac\ub294 \uae30\uc220\uc774 \uc790\uc2e0\uc758 \uc5ed\ud560\uc744 \ub300\uccb4\ud558\ub294 \uac83\uc774 \uc544\ub2c8\ub77c \uc790\uc2e0\uc744 \ub3d5\ub294 \uac15\ub825\ud55c \uc9c0\uc6d0\uad70\uc774\ub77c\ub294 \uc810\uc744 \uc628\uc804\ud788 \uc774\ud574\ud574\uc57c \ud569\ub2c8\ub2e4.&#8221;\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">SDMI\uc758 Papka\ub294 \ud658\uc790 \uce58\ub8cc \uad00\uc810\uc5d0\uc11c \uc774\ub7ec\ud55c \uacac\ud574\uc5d0 \ub3d9\uc758\ud569\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac\uac00 \uac10\uc131 \uc9c0\ub2a5 \uad50\uc721\uc744 \ubc1b\uace0 \uc784\uc0c1 \ub610\ub294 \uc6b4\uc601 \ud300\uacfc \uae34\ubc00\ud558\uac8c \ud611\ub825\ud558\uba74 \ucee8\ud0dd\uc13c\ud130\ub294 \ub2e8\uc21c\ud55c \ubb38\uc758\ucc98\ub97c \ub118\uc5b4, \ube0c\ub79c\ub4dc\uc758 \uc2e0\ub8b0\ub97c \ucc45\uc784\uc9c0\ub294 \ucd5c\uc804\uc120\uc5d0 \uc790\ub9ac\ud558\uac8c \ub429\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc0c1\ub2f4\uc0ac\uc5d0\uac8c \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc2e4\uc2dc\uac04\uc73c\ub85c \uc81c\uacf5\ud558\uba74 \uc2e0\ub8b0\uc131 \uc788\ub294 \uace0\uac1d \uad00\uacc4 \uad6c\ucd95\uc5d0 \ub3c4\uc6c0\uc774 \ub429\ub2c8\ub2e4. Kaplan\uc758 Boga\ub294 \uc815\ubcf4 \uc811\uadfc\uc131, \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc758 \uc77c\uad00\uc131, \ubb38\uc81c \ud574\uacb0 \uc18d\ub3c4 \uac1c\uc120 \ub4f1\uc744 \uc704\ud574 \uc0c1\ub2f4\uc0ac \ucf54\ud30c\uc77c\ub7ff\uacfc \uac19\uc740 \uae30\ub2a5 \uad6c\ud604\uc744 \uad8c\ud569\ub2c8\ub2e4. \uc774\ub294 \uc0c1\ub2f4\uc0ac\uc640 \uace0\uac1d \ubaa8\ub450\uc5d0\uac8c \uc774\uc775\uc774 \ub429\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Boga\ub294 &#8220;\uace0\uac1d\uc740 \uc0c1\ub2f4\uc0ac\uac00 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \ucc3e\ub294 \ub3d9\uc548 \uc804\ud654\uae30\ub97c \ubd99\uc7a1\uace0 \uc788\uc9c0 \uc54a\uc544\ub3c4 \ub41c\ub2e4\ub294 \uc0ac\uc2e4\uc5d0 \ud06c\uac8c \ub9cc\uc871\ud574 \ud569\ub2c8\ub2e4. \ub354\uc6b1\uc774 \uba54\uc2dc\uc9d5\uc740 \ud56d\uc0c1 \uc77c\uad00\ub418\uac8c \uc720\uc9c0\ub429\ub2c8\ub2e4. \uc804\ud654\ub97c \ub04a\uace0 \ub2e4\uc2dc \uac78\uc5c8\uc744 \ub54c \uadf8 \uc804\uacfc\ub294 \ud310\uc774\ud558\uac8c \ub2e4\ub978 \ub2f5\ubcc0\uc744 \ub4e4\uc744 \uc77c\uc774 \ub354 \uc774\uc0c1 \uc5c6\uc8e0.\u201d\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h3><span style=\"font-weight: 400;\">\ud2b8\ub80c\ub4dc\uac00 \uc544\ub2cc \uc2e0\ub8b0\ub97c \ucd5c\uc6b0\uc120\ud558\uc138\uc694. <\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\uc2e0\ub8b0\ub97c \ud76c\uc0dd\ud558\uba74\uc11c \ud601\uc2e0\uc744 \uc887\uc544\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. \ub5a8\uc5b4\uc9c4 \uc2e0\ub8b0\ub294 \uace0\uac1d \uc774\ud0c8\ub85c \uc774\uc5b4\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. Community Legal Services\uc758 Keels\ub294 &#8220;\uc138\uc0c1 \uac00\uc7a5 \ub6f0\uc5b4\ub09c \ud601\uc2e0 \uae30\uc220\uc744 \ub3c4\uc785\ud558\ub354\ub77c\ub3c4 \uc2e0\ub8b0\uc131\uc640 \uc77c\uad00\uc131\uc774 \uc5c6\ub2e4\uba74 \uace0\uac1d\uc744 \uc783\uac8c \ub420 \uac83&#8221;\uc774\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ubbf8\ub798\ub97c \uc900\ube44\ud55c\ub2e4\ub294 \uac83\uc740 \uace0\uac1d\uc758 \ud589\ub3d9\uc744 \uc774\ud574\ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \ud2b8\ub80c\ub4dc\ub294 \uace0\uac1d\uc758 \ud589\ub3d9 \ubcc0\ud654\uc5d0 \ub530\ub77c \uc0dd\uaca8\ub098\uace0 \uc0ac\ub77c\uc9d1\ub2c8\ub2e4. \uac00\uc7a5 \uba3c\uc800 \ud574\uc57c \ud560 \uc77c\uc740 \uace0\uac1d\uc774 \uc81c\ud488 \ubc0f \uc11c\ube44\uc2a4\uc640 \uc5b4\ub5bb\uac8c \uc0c1\ud638\uc791\uc6a9\ud558\ub294\uc9c0 \ud30c\uc545\ud558\uace0, \uc6d0\ud558\uc9c0 \uc54a\uc740 \ud589\ub3d9\uc744 \ubcf4\uc77c \ub54c \uadf8 \uc6d0\uc778\uc744 \ud30c\uc545\ud574\uc57c \ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keels\ub294 \uace0\uac1d \uacbd\ud5d8\uc5d0 AI\uc640 \uac19\uc740 \ud601\uc2e0\uc744 \ub3c4\uc785\ud560 \ub54c\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/responsible-cx-solving-the-speed-and-safety-equation-for-ai\" target=\"_blank\" rel=\"noopener\">\uc774\ub7ec\ud55c \ud601\uc2e0\uacfc \uc194\ub8e8\uc158\uc744 \ud65c\uc6a9\ud558\ub294 \ubc29\ubc95<\/a>\uc5d0 \uc9d1\uc911\ud558\ub294 \ud55c\ud3b8, \uc77c\uad00\uc131\uacfc \uc2e0\ub8b0\ub97c \ucd5c\uc6b0\uc120 \uac00\uce58\ub85c \ub450\uc5b4\uc57c \ud55c\ub2e4\uace0 \uc870\uc5b8\ud569\ub2c8\ub2e4. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774 \uc6d0\uce59\uc740 \uc704\uae09\ud558\uace0 \uac10\uc815\uc801\uc778 \ud658\uacbd\uc5d0\uc11c\ub294 \ud2b9\ud788 \uc911\uc694\ud569\ub2c8\ub2e4. National Domestic Violence Hotline\uc758 Hand\ub294 <a href=\"https:\/\/www.genesys.com\/blog\/post\/agentic-ecosystems-will-build-the-intelligent-enterprise\" target=\"_blank\" rel=\"noopener\">\ubaa9\uc801\uc5d0 \ub9de\uac8c \uc124\uacc4 \ubc0f \uad00\ub9ac\ub418\ub294 AI<\/a>\ub97c \uc77c\ubc18\uc801\uc778 \ud234\uacfc \uad6c\ubd84\ud574\uc57c \ud55c\ub2e4\uace0 \uac15\uc870\ud569\ub2c8\ub2e4. AI\uac00 \uc0ac\ub78c\ub4e4\uc774 \ub3c4\uc6c0\uc744 \uad6c\ud558\ub294 \ubc29\uc2dd\uc744 \ubc14\uafb8\uace0 \uc788\ub294 \ub9cc\ud07c, CX\ub97c \uc124\uacc4\ud560 \ub54c\ub294 \uc548\uc804, \uae30\ubc00\uc131, \uc804\ubb38\uac00\uc758 \uc778\uac04\uc801 \ud310\ub2e8\uc5d0 \uae30\ubc18\uc744 \ub450\ub3c4\ub85d \ud574\uc57c \ud569\ub2c8\ub2e4. \uc774\uac83\uc774 \ubc14\ub85c \uc9c0\uc18d\uc801\uc778 \uc2e0\ub8b0\ub97c \uad6c\ucd95\ud558\ub294 \ud575\uc2ec \uc694\uc18c\uc785\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\uc5b4\ub514\uc11c\ubd80\ud130 \uc2dc\uc791\ud574\uc57c \ud560\uae4c\uc694? <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc740 \ub2e8\uc21c\ud788 \uace0\uac1d \uc911\uc2ec\uc744 \u201c\uc9c0\ud5a5\u201d\ud558\ub294 \uae30\uc5c5\uc5d0 \ubc18\uc751\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc81c\ub300\ub85c \ub41c \uace0\uac1d \uc911\uc2ec \uc11c\ube44\uc2a4\ub97c \u201c\uc81c\uacf5\u201d\ud558\ub294 \uae30\uc5c5\uc5d0\uac8c \ucda9\uc131\ub3c4, \uc9c0\uc9c0, \uad6c\ub9e4\ub85c \ubcf4\uc0c1\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub7ec\ud55c \ud658\uacbd\uc5d0\uc11c \uc2b9\ub9ac\ud558\ub824\uba74 CX \ub9ac\ub354\ub294 \ub2e4\uc74c\uacfc \uac19\uc740 \ubcc0\ud654\ub97c \uc774\ub04c\uba70 CX\uc758 \ubbf8\ub798\ub97c \uc124\uacc4\ud574\uc57c \ud569\ub2c8\ub2e4. <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uae30\uc5b5\ud558\uace0 \uc801\uc751\ud558\ub294 CX \uc2dc\uc2a4\ud15c \uad6c\ucd95 <\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\ucc45\uc784\uac10 \uc788\uace0 \ud22c\uba85\ud558\uba70 \uacf5\uac10\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c AI \ud65c\uc6a9 <\/span><\/li>\n<\/ul>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\uace0\uac1d \uacbd\ud5d8\uc758 \ud575\uc2ec\uc778 \uc778\uac04 \uc0c1\ub2f4\uc0ac\uc758 \uc5ed\ub7c9 \uac15\ud654 <\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Aterian\uc758 Lovric\uc740 &#8220;CX\uc758 \ubbf8\ub798\ub294 \uace0\uac1d\uc758 \ube60\ub978 \ubcc0\ud654\ub97c \uc55e\uc9c0\ub974\uba70 \ud601\uc2e0\ud558\ub294 \uae30\uc5c5\uc774 \uc8fc\ub3c4\ud560 \uac83\uc785\ub2c8\ub2e4. \ucd5c\uace0\uc758 CX \ud300\uc740 \ubcc0\ud654\uc5d0 \ub9de\ucdb0 \ub04a\uc784\uc5c6\uc774 \uc9c4\ud654\ud560 \uc218 \uc788\ub294 \uc6a9\uae30\ub97c \uac00\uc9c4 \ud300\uc785\ub2c8\ub2e4.\u201d\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">CX \uacbd\uc601\uc9c4\uc774 \uc9c0\uae08 \ub2f9\uc7a5 \ud574\uc57c \ud560 \uc77c\uc740 \uba85\ud655\ud569\ub2c8\ub2e4. \ub9e5\ub77d\uc774 \ub04a\uae30\ub294 \uacf3, \uacf5\uac10\uc774 \uc0ac\ub77c\uc9c0\ub294 \uacf3, \uae30\uc220\uc774 \uc778\uac04\uc758 \uacbd\ud5d8\uc744 \uc9c4\uc815\uc73c\ub85c \uc9c0\uc6d0\ud560 \uc218 \uc788\ub294 \uacf3\uc774 \uc5b4\ub514\uc778\uc9c0 \uc810\uac80\ud558\uc138\uc694. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d\uc740 \uae30\uc5c5\uc774 \uace0\uac1d\uc758 \ubcc0\ud654\uc640 \ub2c8\uc988\ub97c \ub530\ub77c\uc7a1\uc744 \ub54c\uae4c\uc9c0 \uae30\ub2e4\ub824 \uc8fc\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uacbd\ud5d8 \uc911\uc2ec \uacbd\uc81c\uc5d0\uc11c \uacbd\uc7c1\ud560 \uc900\ube44\uac00 \ub418\uc168\uc2b5\ub2c8\uae4c? \uc628\ub514\ub9e8\ub4dc \uc6e8\ube44\ub098 &#8220;<\/span><a href=\"https:\/\/www.genesys.com\/webinars\/five-trends-reshaping-customer-experience-in-2026\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">2026\ub144 \uace0\uac1d \uacbd\ud5d8\uc744 \uc0c8\ub86d\uac8c \uc124\uacc4\ud558\ub294 5\uac00\uc9c0 \ud2b8\ub80c\ub4dc<\/span><\/a><span style=\"font-weight: 400;\">&#8220;\ub97c \uc2dc\uccad\ud574 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