{"id":628247,"date":"2026-06-03T07:13:52","date_gmt":"2026-06-03T14:13:52","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026"},"modified":"2026-06-30T04:04:18","modified_gmt":"2026-06-30T11:04:18","slug":"ai-trust-and-the-future-of-cx-key-insights-from-davos-2026","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026","title":{"rendered":"AI, \uc2e0\ub8b0, CX\uc758 \ubbf8\ub798: 2026 \ub2e4\ubcf4\uc2a4 \ud3ec\ub7fc \uc8fc\uc694 \uc778\uc0ac\uc774\ud2b8"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\uc9c0\ub09c\uc8fc, ‘\ub300\ud654\uc758 \uc815\uc2e0(A Spirit of Dialogue)’\uc774\ub77c\ub294 \uc8fc\uc81c\ub85c \uc2a4\uc704\uc2a4 \ub2e4\ubcf4\uc2a4\uc5d0\uc11c \uac1c\ucd5c\ub41c 2026\ub144 \uc138\uacc4\uacbd\uc81c\ud3ec\ub7fc(WEF) \uc5f0\ucc28\ucd1d\ud68c\uc5d0\ub294 \uc804 \uc138\uacc4 3,000\uc5ec \uba85\uc758 \ub9ac\ub354\ub4e4\uc774 \ucc38\uc11d\ud588\uc2b5\ub2c8\ub2e4. \uc9c0\uc815\ud559\uc801 \ubd88\ud655\uc2e4\uc131\uacfc \uae09\uaca9\ud55c \uae30\uc220 \ubcc0\ud654 \uc18d\uc5d0\uc11c \uc774\ubc88 \ucd1d\ud68c\uc758 \ucd08\uc810\uc740 \ud611\ub825, \ucc45\uc784 \uc788\ub294 \ud601\uc2e0, \ud68c\ubcf5\ub825 \uc788\ub294 \uc131\uc7a5\uc5d0 \ub9de\ucdb0\uc84c\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

Genesys\uc758 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158 \ubc0f \ucd5c\uace0\uacbd\uc601\uc790\uc2e4 \ucd1d\uad04 \ucc45\uc784\uc790\uc778 \uc800\uc640 \ucd5c\uace0\uacbd\uc601\uc790\uc2e4 \uae00\ub85c\ubc8c \uc804\ub7b5 \uad00\uacc4 \ub2f4\ub2f9\uc778 Bimal Mathews\ub294 \ub9ac\uc2a4\ud06c\uc640 \uaddc\uc81c \uc694\uac74\uc774 \ud655\ub300\ub418\ub294 \ud658\uacbd \uc18d\uc5d0\uc11c, \uae30\uc5c5\uc740 \ud601\uc2e0\uacfc \ucc45\uc784 \uc0ac\uc774\uc5d0 \uade0\ud615\uc744 \uc7a1\uc544\uc57c \ud558\ub294 \uc911\ub300\ud55c \uc804\ud658\uc810\uc5d0 \uc788\uc74c\uc744 \ud655\uc778\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ub2e4\uc74c\uc740 2026\ub144 \ub2e4\ubcf4\uc2a4 \ud3ec\ub7fc\uc758 \uc8fc\uc694 \uc2dc\uc0ac\uc810\uc785\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

AI \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc758 \ud575\uc2ec \ud14c\ub9c8<\/span><\/h2>\n

1. \uacfc\uc7a5\ub41c \uae30\uc220 \uad11\uace0\uc5d0\uc11c \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc7ac\ucc3d\uc870\ub85c \ub098\uc544\uac00\ub294 AI<\/span><\/h3>\n

\uc774\ubc88 \ub2e4\ubcf4\uc2a4 \ud3ec\ub7fc\uc5d0\uc11c\ub294 \ud55c \uac00\uc9c0 \uba85\ud655\ud55c \uba54\uc2dc\uc9c0\ub97c \ubc1c\uacac\ud560 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. AI \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc774 \ub2e8\uc21c\ud55c \uae30\uc220\uc801 \ubcc0\ud654\uac00 \uc544\ub2c8\ub77c\ub294 \uc810\uc785\ub2c8\ub2e4. \uacfc\uac70\uc758 \ub514\uc9c0\ud138 \ud601\uc2e0\uc774\ub098 \uc804\ud1b5\uc801\uc778 IT \uc8fc\ub3c4 \uc774\ub2c8\uc154\ud2f0\ube0c\uc640 \ub2ec\ub9ac, AI\ub294 \uc0ac\ub78c, \ud504\ub85c\uc138\uc2a4, \uae30\uc220\uc744 \uc544\uc6b0\ub974\ub294 \uc644\uc804\ud55c \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc73c\ub85c \ub098\uc544\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc2dc\uc7a5\uc744 \ub9ac\ub4dc\ud558\ub294 \uc120\ub450 \uae30\uc5c5\ub4e4\uc740 \uc774\ubbf8 \ud2b9\uc815 \uc0ac\uc6a9 \uc0ac\ub840\ub97c \uc2dc\ud5d8\ud558\uac70\ub098 \ub2e8\uc77c \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\ub294 \ub2e8\uacc4\ub97c \ub118\uc5b4\uc130\uc2b5\ub2c8\ub2e4. \uc774\ub4e4\uc740 AI\ub97c \uae30\uc5c5 \uc6b4\uc601\uc758 \ud575\uc2ec \uc694\uc18c\ub85c \ub0b4\uc7ac\ud654\ud558\uc5ec \uc911\uc694\ud55c \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uc6cc\ud06c\ud50c\ub85c\uc6b0\ub97c \uc7ac\uc124\uacc4\ud558\uace0 \uc5c5\ubb34 \uc218\ud589 \ubc29\uc2dd\uc744 \uc804\uc0ac\uc801\uc73c\ub85c \uc7ac\uace0\ud558\ub294 \ub2e8\uacc4\ub85c \ub098\uc544\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub294 AI\ub97c \ud1b5\ud55c \uc810\uc9c4\uc801\uc778 \ud6a8\uc728\uc131 \ud5a5\uc0c1\uc5d0 \ub9cc\uc871\ud574\uc11c\ub294 \uc548 \ub41c\ub2e4\ub294 \uc758\ubbf8\uc785\ub2c8\ub2e4. AI\ub97c \ud65c\uc6a9\ud558\uc5ec \ube44\uc988\ub2c8\uc2a4 \ubc29\uc2dd\uc744 \uc7ac\uad6c\uc131\ud558\uace0, \uc0dd\uc0b0\uc131\uc744 \uadfc\ubcf8\uc801\uc73c\ub85c \ub192\uc774\uace0, \uc131\uc7a5\uc744 \ucd09\uc9c4\ud558\uba70, \uc0c8\ub85c\uc6b4 \uc6b4\uc601 \ubaa8\ub378\uc744 \uad6c\ud604\ud574\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc790\ub3d9\ud654\ub294 \uc5ec\uc804\ud788 \uae30\ubcf8\uc801\uc778 \uc694\uac74\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc, \uc9c4\uc815\ud55c \uac00\uce58\ub294 AI\uac00 \uc778\uac04\uc758 \uc131\uacfc\ub97c \ub192\uc774\uace0 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc801\uc751\ud560 \uc218 \uc788\ub294 \uc99d\uac15 \ubc0f \uac1c\uc778\ud654\uc5d0\uc11c \ucc3d\ucd9c\ub429\ub2c8\ub2e4.<\/span><\/p>\n

AI \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158\uc5d0 \uc131\uacf5\ud558\uae30 \uc704\ud574\uc11c\ub294 \uba3c\uc800, \uc6b0\uc120\uc21c\uc704\ub97c \uba85\ud655\ud788 \ud574\uc57c \ud569\ub2c8\ub2e4. \ud3ec\ub7fc\uc5d0\uc11c \ub098\ub208 \ub9ce\uc740 \ub300\ud654\uc758 \uacf5\ud1b5 \uc8fc\uc81c\ub294 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\uc640 \uc2e4\ud604 \uac00\ub2a5\uc131\uc744 \ubc14\ud0d5\uc73c\ub85c \uc6b0\uc120\uc21c\uc704\ub97c \uc5c4\uaca9\ud558\uac8c \ud3c9\uac00\ud558\uace0, \uc601\ud5a5\ub825\uacfc \ubcf5\uc7a1\uc131\uc758 \uade0\ud615\uc744 \ub9de\ucdb0 \uc9c4\uc815\uc73c\ub85c \uc911\uc694\ud55c \uc601\uc5ed\uc5d0 \ud22c\uc790\ub97c \uc9d1\uc911\ud574\uc57c \ud55c\ub2e4\ub294 \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ud328\ub110 \ud1a0\ub860\uc740 \ubb3c\ub860 \uc0ac\uc801\uc778 \ub300\ud654\uc5d0\uc11c\ub3c4 AI\uc5d0 \ub300\ud55c \ub17c\uc758 \ud750\ub984\uc774 1\ub144 \uc804\uacfc\ub294 \ud06c\uac8c \ub2ec\ub77c\uc84c\uc74c\uc744 \ub290\ub084 \uc218 \uc788\uc5c8\uc2b5\ub2c8\ub2e4. \ubc94\uc6a9 AI\uc5d0 \ub300\ud55c \ubd88\ud655\uc2e4\ud55c \ud0c0\uc784\ub77c\uc778\ubcf4\ub2e4\ub294 \uc2e4\uc6a9\uc801\uc778 \ubc30\ud3ec, \uce21\uc815 \uac00\ub2a5\ud55c \uc131\uacfc, \uc6b4\uc601 \uacfc\uc81c\uac00 \ud6e8\uc52c \ub354 \uac15\uc870\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc77c\ubd80\uc5d0\uc11c\ub294 \uc774\ub7ec\ud55c \ubcc0\ud654\ub97c \u2018\uc18c\uc74c\uc5d0\uc11c \uc804\ub7b5\uc801 \uc2e0\ud638\ub85c\uc758 \uc804\ud658\u2019\uc774\ub77c\uace0 \uc124\uba85\ud588\uc2b5\ub2c8\ub2e4. \ub9c9\uc5f0\ud55c \uc57d\uc18d\uc774 \uc544\ub2cc \uc2e4\uc81c\uc801\uc778 \uc2e4\ud589\uc73c\ub85c AI\uc758 \uac00\uce58\uac00 \ud310\ub2e8\ub41c\ub2e4\ub294 \uc758\ubbf8\uc785\ub2c8\ub2e4. \uc800\ub294 \uc9c0\ub09c 1\ub144\uac04 Genesys \uc0ac\ub0b4\uc5d0\uc11c \uc9c4\ud589\ub41c AI \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158 \uacfc\uc815\uc5d0\uc11c\ub3c4 \uc774 \uc810\uc744 \ud655\uc778\ud588\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uc9c4\uc804\uc740 \uc2e4\ud5d8\ubcf4\ub2e4\ub294 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\uc640 \uc9c1\uc6d0 \uacbd\ud5d8\uc5d0 \ubd80\ud569\ud558\ub294 \uccb4\uacc4\uc801\uc778 \uc2e4\ud589\uc744 \ud1b5\ud574 \uc774\ub8e8\uc5b4\uc84c\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

2. \uc2e0\ub8b0, \uac70\ubc84\ub10c\uc2a4, \ucc45\uc784 \uc788\ub294 AI<\/span><\/h3>\n

AI \uac70\ubc84\ub10c\uc2a4\ub294 \uc774\ubc88 \ub2e4\ubcf4\uc2a4 \ud3ec\ub7fc\uc758 \ud575\uc2ec \uc758\uc81c\uc600\uc2b5\ub2c8\ub2e4. \uc5ec\ub7ec \uc138\uc158\uc5d0\uc11c \uc815\ucc45 \uc785\uc548\uc790, CEO, AI \uc804\ubb38\uac00\ub4e4\uc740 \uc2e4\uc81c \ub9ac\uc2a4\ud06c \ud504\ub85c\ud544, \ubd80\ubb38\ubcc4 \uc694\uad6c \uc0ac\ud56d, \uce21\uc815 \uac00\ub2a5\ud55c \uc131\uacfc\uc5d0 \ubd80\ud569\ud558\ub294 \uc2e0\ub8b0\ud560 \uc218 \uc788\uace0 \uc0c1\ud669\uc744 \uc778\uc2dd\ud558\ub294 \uac70\ubc84\ub10c\uc2a4 \ud504\ub808\uc784\uc6cc\ud06c\uc758 \ud544\uc694\uc131\uc744 \uac15\uc870\ud588\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

\uc774\ub294 \ucc45\uc784 \uc788\ub294 AI \ubc30\ud3ec\ub97c \ud5a5\ud55c \uc804 \uc138\uacc4\uc801\uc778 \uc6c0\uc9c1\uc784\uc744 \ubc18\uc601\ud569\ub2c8\ub2e4. \uc724\ub9ac\uc801 \uac00\uc774\ub4dc\ub77c\uc778\uc740 \uc0ac\ud6c4 \uace0\ub824 \uc0ac\ud56d\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uae30\uc5c5\uc758 \uc804\ub7b5\uacfc \uc81c\ud488 \uc124\uacc4 \ub2e8\uacc4\ubd80\ud130 \ubc18\uc601\ub418\uc5b4\uc57c \ud560 \ud544\uc218 \uae30\ubcf8 \uc694\uc18c\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

Genesys\ub294 \uc2e4\uc6a9\uc801\uc774\uace0 \uc6d0\uce59\uc5d0 \uc785\uac01\ud55c AI \uac70\ubc84\ub10c\uc2a4\uc5d0 \ub300\ud55c \uc694\uad6c\uc5d0 \uacf5\uac10\ud569\ub2c8\ub2e4.<\/span> \ucc45\uc784 \uc788\ub294 AI\ub294 \uc0ac\ud6c4 \uace0\ub824 \uc0ac\ud56d\uc774 \uc544\ub2c8\uba70,<\/span> \uc2e0\ub8b0\ub97c \uc720\uc9c0\ud558\uace0 \ub300\uaddc\ubaa8 \ud601\uc2e0\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \ub370 \ud544\uc218\ub77c\uace0 \ubbff\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. Genesys\ub294 \ud22c\uba85\uc131, \ucc45\uc784\uc131, \uacf5\uc815\uc131, \uac1c\uc778\uc815\ubcf4 \ubcf4\ud638\uc640 \uac19\uc740 \uc724\ub9ac\uc801 \uc6d0\uce59\uc744 AI \ub77c\uc774\ud504 \uc0ac\uc774\ud074 \uc804\uccb4\uc5d0 \ub0b4\uc7ac\ud558\uc5ec, \uc2dc\uc2a4\ud15c\uc774 \uc758\ub3c4\ud55c \ub300\ub85c \uc791\ub3d9\ud558\uace0 \uc778\uac04\uc758 \uac00\uce58\uc5d0 \ubd80\ud569\ud558\ub3c4\ub85d \ub4b7\ubc1b\uce68\ud569\ub2c8\ub2e4. \ub610\ud55c \uace0\uac1d\uc774<\/span> \uc548\uc804\ud558\uba74\uc11c\ub3c4 \ud601\uc2e0\uc801\uc778 AI \uc194\ub8e8\uc158\uc744 \uc548\uc2ec\ud558\uace0 \ubc30\ud3ec\ud560 \uc218 \uc788\ub3c4\ub85d<\/span> \uc5c4\uaca9\ud55c \ud504\ub808\uc784\uc6cc\ud06c\uc640 \ud1b5\uc81c \uc7a5\uce58\ub97c \uc720\uc9c0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

3. \uc778\ub825\uc758 \ubcc0\ud654\uc640 \uc2a4\ud0ac \uc900\ube44\ub3c4<\/span><\/h3>\n

\uc138\uacc4\uacbd\uc81c\ud3ec\ub7fc\uc758 \ud569\uc758\ub294 \uba85\ud655\ud588\uc2b5\ub2c8\ub2e4. \uc778\uac04\uacfc AI\ub294 \ud568\uaed8\ud560 \ub54c \ub354 \uac15\ub825\ud558\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. AI\ub97c \ud1b5\ud574 \uc778\uac04\uc744 \ub300\uccb4\ud558\ub294 \uac83\uc774 \uc544\ub2cc, \ub458 \uac04\uc758 \ud30c\ud2b8\ub108\uc2ed\uc5d0 \uc9d1\uc911\ud574\uc57c \ud569\ub2c8\ub2e4. AI\ub294 \uaddc\ubaa8, \uc18d\ub3c4, \ubcf5\uc7a1\uc131\uc744 \ucc98\ub9ac\ud569\ub2c8\ub2e4. \uc778\uac04\uc740 \ud310\ub2e8\ub825, \ucc3d\uc758\uc131, \uacf5\uac10 \ub2a5\ub825, \ucc45\uc784\uac10\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uae30\uc220\uacfc \ub9c8\ucc2c\uac00\uc9c0\ub85c, AI\ub85c \uc778\ud55c \uc778\ub825\uc758 \ubcc0\ud654\ub294 \ubb38\ud654\uc801 \ubcc0\ud654\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. \uc870\uc9c1 \uc124\uacc4\ub97c \uc7ac\uace0\ud558\uace0, \uc2a4\ud0ac \ud5a5\uc0c1\uacfc AI \ud65c\uc6a9 \ub2a5\ub825\uc5d0 \ud22c\uc790\ud558\uba70, \ud300\uc774 \uc9c0\ub2a5\ud615 \uc2dc\uc2a4\ud15c\uacfc \ud568\uaed8 \uc790\uc2e0\uac10\uc744 \uac00\uc9c0\uace0 \uc77c\ud560 \uc218 \uc788\ub3c4\ub85d \uc900\ube44\uc2dc\ucf1c\uc57c \ud569\ub2c8\ub2e4. Genesys\uc758 CEO Tony Bates\uac00<\/span> 2025 Xperience \uae30\uc870\uc5f0\uc124<\/span>\uc5d0\uc11c \uc5b8\uae09\ud588\ub4ef\uc774, \uc774\ub7ec\ud55c \ubcc0\ud654\uc758 \ud575\uc2ec\uc740 \uc778\uac04\uacfc AI\uc758 \uad00\uacc4\ub97c \uc7ac\uc815\uc758\ud558\ub294 \ub370 \uc788\uc2b5\ub2c8\ub2e4. \uc989, AI\uac00 \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ub3d9\ub8cc\uac00 \ub418\uc5b4 \uc9c1\uc6d0 \ubc14\ub85c \uacc1\uc5d0\uc11c \ub354 \ub098\uc740 \uc131\uacfc\ub97c \ucc3d\ucd9c\ud558\ub294 \uad6c\uc870\ub97c \ub9cc\ub4e4\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub97c \uc81c\ub300\ub85c \ud574\ub0b4\ub294 \uae30\uc5c5\uc740 \ub2e8\uc21c\ud55c AI \ub3c4\uc785\uc744 \ub118\uc5b4, \uae30\uc5c5\uc758 \uc6b4\uc601 \ubc0f \uacbd\uc7c1 \ubc29\uc2dd\uc744 \uc7ac\uc815\uc758\ud558\uac8c \ub429\ub2c8\ub2e4.<\/span>[\/vc_column_text][vc_column_text css=””]<\/p>\n

4. \uc8fc\uad8c, \ud615\ud3c9\uc131, \uae00\ub85c\ubc8c \ud611\ub825<\/span><\/h3>\n

AI\ub294 \uc810\uc810 \ub354 \uc8fc\uad8c\uacfc \uacbd\uc81c\uc801 \ud3c9\ub4f1\uc758 \uad00\uc810\uc5d0\uc11c \ud3c9\uac00\ubc1b\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc138\uacc4\uacbd\uc81c\ud3ec\ub7fc\uc758 \uc77c\ubd80 \ub17c\uc758\uc5d0\uc11c\ub294 \uac01\uad6d\uacfc \uc9c0\uc5ed\uc774 \uacbd\uc7c1\ub825\uc744 \uac15\ud654\ud558\ub294 \ub3d9\uc2dc\uc5d0 \uc9c0\uc5ed\uc801 \uac00\uce58, \ub370\uc774\ud130 \uac70\ubc84\ub10c\uc2a4 \uaddc\ubc94, \uc804\ub7b5\uc801 \uc6b0\uc120\uc21c\uc704\ub97c \ubc18\uc601\ud558\ub294 \uc778\ud504\ub77c\ub97c \uad6c\ucd95\ud558\uae30 \uc704\ud574 \u2018\uc8fc\uad8c\uc801 AI \uc5ed\ub7c9(\ud604\uc9c0\uc5d0\uc11c \uad00\ub9ac\ub418\ub294 AI \ubaa8\ub378, \ub370\uc774\ud130, \uc778\ud504\ub77c)\u2019\uc5d0 \uc5b4\ub5bb\uac8c \ud22c\uc790\ud558\uace0 \uc788\ub294\uc9c0\ub97c \ub2e4\ub918\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

Genesys\ub294 Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc\uc758<\/span> \uae00\ub85c\ubc8c \ub3c4\ub2ec \ubc94\uc704<\/span>\uc640 \uaddc\uc815 \uc900\uc218 \uc5ed\ub7c9\uc744 \ud655\uc7a5\ud558\ub294 \ubc29\uc2dd\uc73c\ub85c \ub370\uc774\ud130 \uc8fc\uad8c \uac15\ud654\ub97c \uc704\ud574 \ub178\ub825\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc804 \uc138\uacc4 \uc2dc\uc7a5\uc5d0 \ud480\uc11c\ube44\uc2a4 \ud074\ub77c\uc6b0\ub4dc \ub9ac\uc804\uacfc \ud604\uc9c0 \uaddc\uc815\uc744 \uc900\uc218\ud558\ub294 \uc778\ud504\ub77c\ub97c \uc81c\uacf5\ud558\uc5ec, \uace0\uac1d\uc774 \ub370\uc774\ud130 \ub808\uc9c0\ub358\uc2dc \ubc0f \uaddc\uc81c \uc694\uac74\uc744 \uc548\uc2ec\ud558\uace0 \ucda9\uc871\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ub610\ud55c \uac15\ub825\ud55c \uad6d\uc81c \uc778\uc99d \ubc0f \uac70\ubc84\ub10c\uc2a4 \ud45c\uc900 \uae30\ubc18\uc744 \uad6c\ucd95\ud558\uc5ec, \uae30\uc5c5\uc774 \uc5d0\uc774\uc804\ud2f1 AI\ub97c \ucc45\uc784\uac10 \uc788\uac8c \ub3c4\uc785\ud558\ub294 \uacfc\uc815\uc5d0\uc11c \uc131\ub2a5, \uc8fc\uad8c, \uc2e0\ub8b0, \uaddc\uc81c \uc900\uc218\uc758 \uade0\ud615\uc744 \ub9de\ucd9c \uc218 \uc788\ub3c4\ub85d \ub4b7\ubc1b\uce68\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uae00\ub85c\ubc8c AI \ub300\ud654\uc5d0\uc11c Genesys \uc601\ud5a5\ub825 \uac15\ud654<\/span><\/h2>\n

Genesys\ub294 AI \ud601\uc2e0\uacfc \ubcc0\ud654\uc758 \ucd5c\uc804\uc120\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uae30\uc220, AI \uac70\ubc84\ub10c\uc2a4, AI\uc758 \ucc45\uc784 \uc788\ub294 \uc0ac\uc6a9, \uc778\ub825\uc758 \ubcc0\ud654, \uae30\uc5c5 \ub3c4\uc785\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\ub294 \uae00\ub85c\ubc8c \ub17c\uc758\uc5d0 \ucc38\uc5ec\ud558\ub294 \uac83\uc774 \uc6b0\ub9ac\uc758 \ucc45\uc784\uc784\uc744 \uc798 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc138\uacc4\uacbd\uc81c\ud3ec\ub7fc(WEF)\uacfc \uac19\uc740 \uae00\ub85c\ubc8c \ud3ec\ub7fc\uc5d0 \ucc38\uc5ec\ud568\uc73c\ub85c\uc368 Genesys\ub294 \uc0c8\ub85c\uc6b4 \uc815\ucc45 \ubc0f \uacbd\uc81c\uc801 \ub2f4\ub860\uc5d0 \uae34\ubc00\ud558\uac8c \ub300\uc751\ud560 \ubfd0 \uc544\ub2c8\ub77c, \uc801\uadf9\uc801\uc73c\ub85c \ucc38\uc5ec\ud558\uace0 \uae30\uc5ec\ud558\uba70 \uc8fc\ub3c4\uc801\uc778 \uc5ed\ud560\uc744 \uc218\ud589\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub97c \ud1b5\ud574 \uace0\uac1d \uacbd\ud5d8, \uc724\ub9ac\uc801 AI, \uc778\uac04 \uc911\uc2ec\uc758 \ud601\uc2e0\uc5d0 \ub300\ud55c Genesys\uc758 \uac00\uce58\uac00 \uc138\uacc4 \ucd5c\uace0\uc704\uae09 \ub17c\uc758\uc5d0 \ubc18\uc601\ub418\ub3c4\ub85d \ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

2026 \ub2e4\ubcf4\uc2a4 \ud3ec\ub7fc \uc694\uc57d \uc601\uc0c1<\/span><\/h2>\n

2026 WEF \uc5f0\ucc28\ucd1d\ud68c \ud3d0\ub9c9 \uc601\uc0c1<\/a>\uc5d0\uc11c \uc774\ubc88 \ud3ec\ub7fc\uc758 \ud575\uc2ec \uc8fc\uc81c\uc640 \uc131\uacfc\ub97c \ube60\ub974\uac8c \uc0b4\ud3b4\ubcf4\uc138\uc694. \uc544\uc6b8\ub7ec<\/span> \uae30\uc5c5\uc774 \ud655\uc2e0\uc744 \uac16\uace0 \uc548\uc804\ud558\uace0 \uc2e0\uc18d\ud558\uac8c \ud601\uc2e0\ud560 \uc218 \uc788\ub3c4\ub85d<\/span><\/a>Genesys\uac00 \uc5b4\ub5bb\uac8c \uc9c0\uc6d0\ud558\ub294\uc9c0 \ud655\uc778\ud574 \ubcf4\uc2dc\uae30 \ubc14\ub78d\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\uc9c0\ub09c\uc8fc, ‘\ub300\ud654\uc758 \uc815\uc2e0(A Spirit of Dialogue)’\uc774\ub77c\ub294 \uc8fc\uc81c\ub85c \uc2a4\uc704\uc2a4 \ub2e4\ubcf4\uc2a4\uc5d0\uc11c \uac1c\ucd5c\ub41c 2026\ub144 \uc138\uacc4\uacbd\uc81c\ud3ec\ub7fc(WEF) \uc5f0\ucc28\ucd1d\ud68c\uc5d0\ub294 \uc804 \uc138\uacc4 3,000\uc5ec \uba85\uc758 \ub9ac\ub354\ub4e4\uc774 \ucc38\uc11d\ud588\uc2b5\ub2c8\ub2e4. \uc9c0\uc815\ud559\uc801 \ubd88\ud655\uc2e4\uc131\uacfc \uae09\uaca9\ud55c \uae30\uc220 \ubcc0\ud654 \uc18d\uc5d0\uc11c \uc774\ubc88 \ucd1d\ud68c\uc758 \ucd08\uc810\uc740 \ud611\ub825, \ucc45\uc784 \uc788\ub294 \ud601\uc2e0, \ud68c\ubcf5\ub825 \uc788\ub294 \uc131\uc7a5\uc5d0 \ub9de\ucdb0\uc84c\uc2b5\ub2c8\ub2e4. Genesys\uc758 \ud2b8\ub79c\uc2a4\ud3ec\uba54\uc774\uc158 \ubc0f \ucd5c\uace0\uacbd\uc601\uc790\uc2e4 \ucd1d\uad04 \ucc45\uc784\uc790\uc778 \uc800\uc640 \ucd5c\uace0\uacbd\uc601\uc790\uc2e4 \uae00\ub85c\ubc8c \uc804\ub7b5 \uad00\uacc4 \ub2f4\ub2f9\uc778 Bimal Mathews\ub294 \ub9ac\uc2a4\ud06c\uc640 \uaddc\uc81c \uc694\uac74\uc774 […]<\/p>\n","protected":false},"author":1018,"featured_media":613209,"template":"","tax_priority":[54],"tax_blogtype":[17757],"tax_blogcategory":[18486,15953],"tax_contenttheme":[14874],"tax_bundle":[],"tax_contenttheme2":[16116],"tax_capability_sitewide":[16203],"tax_products_programs":[16481],"tax_buying_job":[16741],"tax_buyer_persona":[16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-628247","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-executives-ko-kr","tax_blogcategory-ai---","tax_blogcategory-announcements-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_contenttheme2-grow-your-business-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_products_programs-genesys-ai-ko-kr","tax_buying_job-job-5-validation-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/628247","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1018"}],"version-history":[{"count":8,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/628247\/revisions"}],"predecessor-version":[{"id":631023,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/628247\/revisions\/631023"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/613209"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=628247"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=628247"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=628247"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=628247"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=628247"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=628247"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=628247"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=628247"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=628247"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=628247"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=628247"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=628247"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=628247"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}