{"id":627529,"date":"2026-06-01T09:44:31","date_gmt":"2026-06-01T16:44:31","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/the-new-rules-of-cx-leadership-in-an-ai-powered-world"},"modified":"2026-07-15T01:00:57","modified_gmt":"2026-07-15T08:00:57","slug":"the-new-rules-of-cx-leadership-in-an-ai-powered-world","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-new-rules-of-cx-leadership-in-an-ai-powered-world","title":{"rendered":"AI \uc2dc\ub300, CX \ub9ac\ub354\uc2ed\uc758 \uc0c8\ub85c\uc6b4 \uaddc\uce59"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<em><span style=\"font-weight: 400;\">Gabriel Galbieri\ub294 HR \ucee8\uc124\ud305 \uae30\uc5c5 Cielo\uc758 \ucee8\ud0dd\uc13c\ud130 \uc804\ubb38\uac00\uc774\uba70, Genesys\uc758 \uae00\ub85c\ubc8c CX \ub9ac\ub354 \ud504\ub85c\uadf8\ub7a8\uc778 <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/genesys-orchestrators-step-into-the-spotlight-of-experience-innovation\" target=\"_blank\" rel=\"noopener\">Genesys Orchestrators\u2122<\/a> \ub9c8\uc5d0\uc2a4\ud2b8\ub85c\uc785\ub2c8\ub2e4. \uadf8\ub294 \ucc38\uc5ec, \uc778\uc0ac\uc774\ud2b8 \uacf5\uc720, \uad50\uc721\uc5d0 \ub300\ud55c \ud5cc\uc2e0\uc744 \ud1b5\ud574 \uc774 \uba85\uc608\ub85c\uc6b4 \ud0c0\uc774\ud2c0\uc744 \uc5bb\uc5c8\uc2b5\ub2c8\ub2e4. <\/span><\/em><em><span style=\"font-weight: 400;\">\uc774 \ud504\ub85c\uadf8\ub7a8\uc744 \uc801\uadf9 \uc9c0\uc9c0\ud558\ub294 Galbieri\ub294 &#8220;Orchestrators\ub294 \ub2e8\uc21c\ud55c \ud504\ub85c\uadf8\ub7a8\uc744 \ub118\uc5b4, \ud559\uc2b5\uacfc \ud601\uc2e0\uc744 \uac00\uc18d\ud654\ud558\ub294 \ucee4\ubba4\ub2c8\ud2f0\u201d\ub77c\uba70, \ub2e4\ub978 Genesys \uace0\uac1d\uc5d0\uac8c\ub3c4 \ucc38\uc5ec\ub97c \uad8c\ud569\ub2c8\ub2e4. <\/span><\/em><\/p>\n<p><em><span style=\"font-weight: 400;\">\uc774 \uae00\uc5d0\uc11c Galbieri\ub294 AI\uac00 \uacbd\ud5d8 \uacbd\uc81c\ub97c \uc8fc\ub3c4\ud558\ub294 \uc138\uc0c1\uc5d0\uc11c CX \ub9ac\ub354\uc758 \ub300\uc751 \ubc29\ubc95\uc744 \uacf5\uc720\ud569\ub2c8\ub2e4. <\/span><\/em><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/ai-for-the-experience-economy-how-to-deliver-the-next-level-of-experience\" target=\"_blank\" rel=\"noopener\">\uacbd\ud5d8 \uacbd\uc81c<\/a>\ub294 CX \ub9ac\ub354\uc2ed\uc758 \uaddc\uce59\uc744 \ubc14\uafb8\uc5b4 \ub193\uc558\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uace0\uac1d \uacbd\ud5d8 \ub9ac\ub354\ub4e4\uc740 \ub354 \uc774\uc0c1 \ud6a8\uc728\uc131\uacfc \uc131\uacfc \uc9c0\ud45c\ub9cc\uc73c\ub85c \ud3c9\uac00\ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uacbd\ud5d8\uc758 \uac00\uce58\ub97c \uacb0\uc815\uc9d3\ub294 \uac10\uc815\uc801 \ud575\uc2ec\uc744 \ub193\uce58\uc9c0 \uc54a\uc73c\uba74\uc11c, AI\ub97c \ud65c\uc6a9\ud574 \uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450\uc758 \uacbd\ud5d8\uc744 \ud5a5\uc0c1\uc2dc\ud0a4\ub294 \ub2a5\ub825\uc73c\ub85c CX \ub9ac\ub354\uc758 \uc5ed\ub7c9\uc774 \ud3c9\uac00\ub429\ub2c8\ub2e4. \uae30\uc220\uacfc \uc778\uac04\ubbf8\uc758 \uc870\ud654\uac00 \uadf8 \uc5b4\ub290 \ub54c\ubcf4\ub2e4 \uc911\uc694\ud574\uc84c\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc800\uc5d0\uac8c \ub9ac\ub354\uc2ed\uc740 \uc0ac\ub78c\uc5d0\uc11c \uc2dc\uc791\ub429\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc800\ub294 \ud611\ub825\uc744 \uc911\uc2dc\ud558\uba70 \uacb0\uacfc \uc9c0\ud5a5\uc801\uc785\ub2c8\ub2e4. \uc800\uc5d0\uac8c \ub9ac\ub354\uc2ed\uc774\ub780 \uc2e0\ub8b0\ub97c \uc2ec\uc5b4\uc8fc\uace0, \uad8c\ud55c\uc744 \ubd80\uc5ec\ud558\uba70, \ubaa8\ub450\uac00 \ud574\uacb0\ucc45\uc758 \uc77c\ubd80\ub85c \ub290\ub07c\ub294 \ud658\uacbd\uc744 \ub9cc\ub4dc\ub294 \uc77c\uc785\ub2c8\ub2e4. \uc8fc\uc778\uc758\uc2dd\uc744 \uac00\uc9c0\uba74 \ucd5c\uace0\uc758 \uc544\uc774\ub514\uc5b4\ub97c \ub0b4\ub193\uac8c \ub429\ub2c8\ub2e4. \ubc14\ub85c \uadf8 \uc9c0\uc810\uc5d0\uc11c \uc9c4\uc815\ud55c \ubcc0\ud654\uac00 \uc2dc\uc791\ub429\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc774\ub97c \ubcf4\uc5ec\uc8fc\ub294 \uac00\uc7a5 \uc758\ubbf8 \uc788\ub294 \uc0ac\ub840 \uc911 \ud558\ub098\uac00 \uc788\uc2b5\ub2c8\ub2e4. \uc5b8\ub73b \ubcf4\uae30\uc5d0\ub294 \ub2e8\uc21c\ud574 \ubcf4\uc774\ub294 \uac1c\ub150\uc778 &#8216;\ud568\uaed8 \ubc30\uc6b0\uae30&#8217;\uc785\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud55c\ub54c \uc800\ub294 \ud300\uc758 \uc804\ubb38\uc131\uc744 \uac15\ud654\ud558\uae30 \uc704\ud574 \uc804\ubb38 \uc790\uaca9\uc99d\uc5d0 \ub3c4\uc804\ud558\ub3c4\ub85d \ud300\uc6d0\ub4e4\uc744 \ub3c5\ub824\ud588\uc2b5\ub2c8\ub2e4. \ubaa9\ud45c\ub294 \ub2e8\uc21c\ud788 \uae30\uc220\uc744 \uc313\ub294 \uac83\uc774 \uc544\ub2c8\ub77c, \uc0ac\uace0\ubc29\uc2dd\uc744 \ubc14\uafb8\ub294 \uac83\uc774\uc5c8\uc2b5\ub2c8\ub2e4. 4\uac1c\uc6d4 \ub9cc\uc5d0 \ubaa8\ub4e0 \ud300\uc6d0\uc774 \ucd5c\uc18c 4\uac1c\uc758 \uc790\uaca9\uc99d\uc744 \ucde8\ub4dd\ud588\uc2b5\ub2c8\ub2e4. \uc800 \ub610\ud55c 6\uac1c\uc758 \uc790\uaca9\uc99d\uc744 \ub544\uc2b5\ub2c8\ub2e4. \ube44\ub85d \uc758\ubb34\ub294 \uc544\ub2c8\uc5c8\uc9c0\ub9cc, \ub9ac\ub354\uc2ed\uc740 \uc194\uc120\uc218\ubc94\ud558\ub294 \uac83\uc774\ub77c\uace0 \ubbff\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uac1c\ubc1c \uc774\ub2c8\uc154\ud2f0\ube0c\ub85c \uc2dc\uc791\ub41c \uc774 \uc77c\uc740 \uc9c0\uc18d\uc801\uc778 \ud559\uc2b5\uacfc \ubc1c\uc804\uc758 \ubb38\ud654\ub85c \uc790\ub9ac \uc7a1\uc558\uc73c\uba70, \uc6b0\ub9ac\uac00 \uc77c\ud558\ub294 \ubc29\uc2dd\uc758 \ub4e0\ub4e0\ud55c \ubc11\ubc14\ud0d5\uc774 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">\ub9ac\ub354\uc2ed \uc790\uc0b0\uc73c\ub85c\uc11c\uc758 AI <\/span><\/h2>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-large-action-models-will-power-agentic-orchestration\" target=\"_blank\" rel=\"noopener\">AI\uac00 \uace0\uac1d \uacbd\ud5d8\uc744 \uc7ac\ud3b8<\/a>\ud558\uba74\uc11c \uc774\ub7ec\ud55c \ubb38\ud654\ub294 \ub354\uc6b1 \uc911\uc694\ud574\uc84c\uc2b5\ub2c8\ub2e4. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">AI\ub294 \uc800\uc758 \ub9ac\ub354\uc2ed \ucca0\ud559\uc744 \ud55c\uce35 \ub2e4\ub4ec\uc5b4 \uc8fc\uc5c8\uc2b5\ub2c8\ub2e4. \uc800\ub294 \ud611\uc5c5\uacfc \uc9c0\uc18d\uc801\uc778 \ubc1c\uc804\uc758 \uac00\uce58\ub97c \ubbff\uc5b4\uc654\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc AI \ub4f1\uc7a5\uc740 \ub370\uc774\ud130\uc640 \ud601\uc2e0\uc5d0 \ub354 \uc9d1\uc911\ud558\uc5ec \ud300\uc744 \uc774\ub044\ub294 \uc6d0\ub3d9\ub825\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uacfc\uac70\uc5d0\ub294 \ub9ce\uc740 \uc804\ub7b5\uc801 \uacb0\uc815\uc774 \ucd95\uc801\ub41c \uacbd\ud5d8\uc5d0 \ud06c\uac8c \uc758\uc874\ud588\uc2b5\ub2c8\ub2e4. \uc624\ub298\ub0a0 AI\ub294 \ud2b8\ub80c\ub4dc\ub97c \uc608\uce21\ud558\uace0 \uae30\ud68c\ub97c \uc2dd\ubcc4\ud558\uba70, \ubb34\uc5c7\ubcf4\ub2e4\ub3c4 \ud300\uc6d0\ub4e4\uc774 \ucc3d\uc758\uc801\uc774\uace0 \uac00\uce58\uac00 \ub192\uc740 \uc5c5\ubb34\uc5d0 \uc9d1\uc911\ud560 \uc218 \uc788\ub294 \uc2dc\uac04\uc744 \ud655\ubcf4\ud574 \uc90d\ub2c8\ub2e4. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc81c\uac00 \ub04a\uc784\uc5c6\uc774 \ub418\uc0c8\uae30\ub294 \uad50\ud6c8\uc740 \ubc14\ub85c &#8220;\uae30\uc220\uc740 \ub9ac\ub354\uc2ed\uc744 \ub300\uccb4\ud560 \uc218 \uc5c6\ub2e4&#8221;\ub294 \uac83\uc785\ub2c8\ub2e4. \uc624\ud788\ub824 \ub9ac\ub354\uc2ed\uc744 \uc99d\ud3ed\uc2dc\ud0b5\ub2c8\ub2e4. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc62c\ubc14\ub978 \ud234\uc744 \uc0ac\uc6a9\ud558\uba74 \ub9ac\ub354\ub294 \ub354 \ubbfc\ucca9\ud558\uace0 \uc815\ud655\ud574\uc9c8 \uc218 \uc788\uc73c\uba70, \uc5ed\uc124\uc801\uc73c\ub85c \ub354 \uc778\uac04\ub2e4\uc6cc\uc9c8 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubc18\ubcf5\uc801\uc778 \uc791\uc5c5\uc774 \uc790\ub3d9\ud654\ub418\uace0 \uc778\uc0ac\uc774\ud2b8\uac00 \ub354 \ube60\ub974\uac8c \ub3c4\ucd9c\ub418\uba74\ub9ac\ub354\ub294 \ud300\uc6d0\uc744 \uc9c0\ub3c4\ud558\uace0, \uacbd\uccad\ud558\uace0, \uc601\uac10\uc744 \uc904 \uc218 \uc788\ub294 \uc2dc\uac04\uc744 \uc5bb\uac8c \ub429\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uadf8\ub807\uae30 \ub54c\ubb38\uc5d0 \uc800\ub294 \ud300 \uc548\uc5d0\uc11c AI\uc5d0 \ub300\ud574 \ub9d0\ud560 \ub54c \ub9e4\uc6b0 \uc2e0\uc911\uc744 \uae30\ud569\ub2c8\ub2e4. \uc800\ub294 AI \uc790\uccb4\ub294 \ubaa9\uc801\uc774 \ub420 \uc218 \uc5c6\uc73c\uba70, \uc0ac\ub78c\uacfc \uc5c5\ubb34 \ud504\ub85c\uc138\uc2a4\uc5d0 \ud798\uc744 \uc2e4\uc5b4\uc8fc\ub294 \uc218\ub2e8\uc784\uc744 \uac15\uc870\ud569\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc6b0\ub9ac\ub294 \uc2e4\uc9c8\uc801\uc778 \ud6a8\uacfc\ub97c \uac00\uc838\uc624\ub294 \uc2e4\uc81c AI \ud65c\uc6a9 \uc0ac\ub840\uc5d0 \uc9d1\uc911\ud558\uba70 \uc791\uc9c0\ub9cc \ubd84\uba85\ud55c \ubaa9\ud45c\ub97c \uac00\uc9c0\uace0 \uc2dc\uc791\ud569\ub2c8\ub2e4. \ud2b9\ud788 \uc724\ub9ac, \ud488\uc9c8, \ub9e5\ub77d\uacfc \uad00\ub828\ud558\uc5ec <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/ai-trust-and-the-future-of-cx-key-insights-from-davos-2026\" target=\"_blank\" rel=\"noopener\">AI\uc758 \ud55c\uacc4\uc640 \uc778\uac04 \uac10\ub3c5\uc758 \ud544\uc694\uc131<\/a>\uc744 \uc194\uc9c1\ud558\uac8c \uc778\uc815\ud569\ub2c8\ub2e4. \ubb34\uc5c7\ubcf4\ub2e4\ub3c4 \uc6b0\ub9ac\ub294 \ubcf5\uc7a1\uc131\uc774 \uc544\ub2cc \uac00\uce58 \ucc3d\ucd9c\uc744 \uc704\ud574 AI\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. AI\uac00 \uc6b4\uc601\uc744 \uac04\uc18c\ud654\ud558\uace0 \uacb0\uacfc\ub97c \ucc3d\ucd9c\ud558\uc9c0 \ubabb\ud55c\ub2e4\uba74 \uadf8 \uc6d0\uc778\uc740 \ub9ac\ub354\ub85c\uc11c\uc758 \uc5ed\ud560\uc744 \ub2e4\ud558\uc9c0 \ubabb\ud55c \uc800\uc5d0\uac8c \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc800\ub294 \uc6b0\uc120\uc21c\uc704\ub97c \ud30c\uc545\ud558\uace0, \uacfc\uc81c\ub97c \uc608\uce21\ud558\uba70, \ub354 \ud604\uc2e4\uc801\uc778 \ubaa9\ud45c\ub97c \uc124\uc815\ud558\ub294 \ub370\uc5d0\ub3c4 AI\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \uadf8\ub807\uac8c \uc5bb\uc740 \uba85\ud655\ud55c \uc778\uc0ac\uc774\ud2b8\ub97c \ubc14\ud0d5\uc73c\ub85c, \uae09\uaca9\ud55c \ubcc0\ud654\uc758 \uc2dc\uae30\uc5d0\ub3c4 \ud300\uc5d0 \ub354 \ub098\uc740 \ubc29\ud5a5\uc744 \uc81c\uc2dc\ud558\uace0, \ud300\uc744 \uc870\uc728\ud558\uba70, \uc9c0\uc18d\uc801\uc73c\ub85c \ub3d9\uae30\ub97c \ubd80\uc5ec\ud558\uace0\uc790 \ub178\ub825\ud569\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]<\/p>\n<h2><span style=\"font-weight: 400;\">AI\uc640 \uacf5\uac10: \uacbd\ud5d8 \uc81c\uacf5\uc758 \ud30c\ud2b8\ub108 <\/span><\/h2>\n<p><span style=\"font-weight: 400;\">\uacbd\ud5d8\uc758 \ud575\uc2ec\uc740 \uac10\uc815\uc785\ub2c8\ub2e4. \uc801\uadf9\uc801\uc73c\ub85c \ucc38\uc5ec\ud558\ub294 \uace0\uac1d\uacfc \uc9c1\uc6d0\uc740 \uc9c0\uc18d\uc801\uc778 \uad00\uacc4\ub97c \ud615\uc131\ud558\uace0, \uc774\ub97c \ud1b5\ud574 \uc9c0\uc18d \uac00\ub2a5\ud55c \uc131\uacfc\ub97c \ucc3d\ucd9c\ud569\ub2c8\ub2e4. \uc81c\uac00 \uace0\uac1d \uacbd\ud5d8\uacfc \uc9c1\uc6d0 \uacbd\ud5d8 \ubaa8\ub450\uc5d0\uc11c \ud0c1\uc6d4\ud568\uc744 \ucd94\uad6c\ud558\ub294 \uc774\uc720\uac00 \uc5ec\uae30\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uc800\ub294 CX\uc758 \uc5ed\ub3d9\uc131\uc744 \uc88b\uc544\ud569\ub2c8\ub2e4. \ub04a\uc784\uc5c6\uc774 \uc9c4\ud654\ud558\uba70, \ubaa8\ub450\uc758 \uacbd\ud5d8\uc744 \ub354\uc6b1 \ud3b8\ub9ac\ud558\uace0 \uc990\uac81\uac8c \ub9cc\ub4dc\ub294 \uc194\ub8e8\uc158\uc744 \ud1b5\ud574 \uc0ac\ub78c\ub4e4\uc758 \uc0b6\uc5d0 \uae0d\uc815\uc801\uc778 \ubcc0\ud654\ub97c \uc904 \uc218 \uc788\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc81c \ucee4\ub9ac\uc5b4\uc5d0\uc11c \uac00\uc7a5 \uc758\ubbf8 \uc788\uc5c8\ub358 \uc21c\uac04 \uc911 \ud558\ub098\ub294 \uace0\uac1d\uc0ac \ub2f4\ub2f9\uc790\uc5d0\uac8c\uc11c &#8220;\ub2f9\uc2e0\uc740 \uc6b0\ub9ac\uac00 \uace0\uac1d\uc5d0\uac8c \uc11c\ube44\uc2a4\ud558\ub294 \ubc29\uc2dd\uc744 \uc644\uc804\ud788 \ubcc0\ud654\uc2dc\ucf30\uc2b5\ub2c8\ub2e4.&#8221;\ub77c\ub294 \ub9d0\uc744 \ub4e4\uc5c8\uc744 \ub54c\uc600\uc2b5\ub2c8\ub2e4. \uc774\ub7f0 \ud53c\ub4dc\ubc31\uc744 \ubc1b\uc744 \ub54c\uba74 \uc6b0\ub9ac\uac00 \uc62c\ubc14\ub978 \uae38\uc744 \uac00\uace0 \uc788\ub2e4\uace0 \ubbff\uac8c \ub429\ub2c8\ub2e4. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc55e\uc73c\ub85c \uac00\uc7a5 \uae30\ub300\ub418\ub294 \uac83\uc740 AI, \uc790\ub3d9\ud654, \ucd08\uac1c\uc778\ud654\uc758 \ud1b5\ud569\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc694\uc18c\ub4e4\uc740 \uace0\uac1d \uacbd\ud5d8\uc740 \ubb3c\ub860\uc774\uace0 \ub9ac\ub354\uc2ed \ub610\ud55c \uc644\uc804\ud788 \uc0c8\ub86d\uac8c \uc815\uc758\ud560 \uac83\uc785\ub2c8\ub2e4. \ud2b9\ud788 \uc800\ub294 <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/from-conversation-to-resolution-genesys-cloud-agentic-virtual-agent\" target=\"_blank\" rel=\"noopener\">\uc5d0\uc774\uc804\ud2f1 AI\uc5d0 \ub300\ud574 \uacc4\uc18d \ubc30\uc6b0\uace0, \uacf5\uac10\uacfc \uc2e0\ub8b0\ub97c \uc783\uc9c0 \uc54a\uc73c\uba74\uc11c\ub3c4 \uc790\uc728\uc801\uc774\uace0 \uc9c0\ub2a5\uc801\uc778 \uc5ec\uc815<\/a>\uc744 \uc124\uacc4\ud558\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\uac00\ub294 \ub370 \ud070 \uad00\uc2ec\uc744 \uac00\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span><span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ubcc0\ud654\ub97c \ud5e4\uccd0 \ub098\uac00\ub294 CX \ub9ac\ub354\uc5d0\uac8c \ub4dc\ub9ac\ub294 \uc81c \uc870\uc5b8\uc740 \uac04\ub2e8\ud569\ub2c8\ub2e4. \ubaa9\uc801\uc744 \uac00\uc9c0\uace0 \uc2dc\uc791\ud558\uc138\uc694! \ub2e8\uc9c0 \uc720\ud589\uc774\ub77c\uace0 \ud574\uc11c AI\ub97c \ub3c4\uc785\ud574\uc11c\ub294 \uc548 \ub429\ub2c8\ub2e4. AI\ub97c \ud1b5\ud574 \uc2e4\uc81c \ubb38\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. AI\ub97c \uace0\ub824\ud558\ub294 \uccab \ub2e8\uacc4\uc5d0\uc11c\ubd80\ud130 \ud300\uc6d0\uc744 \ucc38\uc5ec\uc2dc\ud0a4\uc138\uc694. \uadf8\ub9ac\uace0 AI\uac00 \uc2dc\uac04\uc744 \uc808\uc57d\ud558\uace0, \ucc3d\uc758\uc131\uc744 \ubc1c\ud718\ud558\uba70, \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub294 \ub3d9\ubc18\uc790\ub77c\ub294 \uac83\uc744 \ubcf4\uc5ec\uc8fc\uc138\uc694. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">\uc0ac\ub78c\uc774 \ucc38\uc5ec\ud558\uc9c0 \uc54a\ub294 \uae30\uc220\uc740 \ucf54\ub4dc\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 AI \uc2dc\ub300\uc758 \ub9ac\ub354\uc2ed\uc5d0\uc11c \uc5ec\uc804\ud788 \ubb34\uc5c7\ubcf4\ub2e4\ub3c4 \uc911\uc694\ud55c \uac83\uc740 \uc0ac\ub78c\uc785\ub2c8\ub2e4. <\/span><\/p>\n<p>Genesys Orchestrators \ud504\ub85c\uadf8\ub7a8\uc740 CX \ub9ac\ub354\ub85c \uc131\uacf5\ud558\ub294 \uc88b\uc740 \uae38\uc7a1\uc774\uc785\ub2c8\ub2e4. Genesys\uc640 \ud568\uaed8 \ubc30\uc6b0\uace0, \uae30\uc5ec\ud558\uace0, \ud300\uc744 \uc774\ub04c\uc5b4\uac00\uba70 \ubc1c\uc804\uc744 \uc774\ub8e8\ub294 CX \ub9ac\ub354\uc758 \ubaa8\ub4e0 \ub178\ub825\uc744 \uc778\uc815\ud558\uace0 \ube5b\ub0b4\uc90d\ub2c8\ub2e4. <a href=\"https:\/\/orchestrators.genesys.com\/home\" target=\"_blank\" rel=\"noopener\">Orchestrators \ud504\ub85c\uadf8\ub7a8\uc758 4\uac00\uc9c0 \ub4f1\uae09 \uccb4\uacc4<\/a>\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uace0, \ub2e4\uc74c \ub2e8\uacc4\ub85c \ubc1c\uc804\ud558\ub294 \ubc29\ubc95\uc744 \ud655\uc778\ud574 \ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]Gabriel Galbieri\ub294 HR \ucee8\uc124\ud305 \uae30\uc5c5 Cielo\uc758 \ucee8\ud0dd\uc13c\ud130 \uc804\ubb38\uac00\uc774\uba70, Genesys\uc758 \uae00\ub85c\ubc8c CX \ub9ac\ub354 \ud504\ub85c\uadf8\ub7a8\uc778 Genesys Orchestrators\u2122 \ub9c8\uc5d0\uc2a4\ud2b8\ub85c\uc785\ub2c8\ub2e4. \uadf8\ub294 \ucc38\uc5ec, \uc778\uc0ac\uc774\ud2b8 \uacf5\uc720, \uad50\uc721\uc5d0 \ub300\ud55c \ud5cc\uc2e0\uc744 \ud1b5\ud574 \uc774 \uba85\uc608\ub85c\uc6b4 \ud0c0\uc774\ud2c0\uc744 \uc5bb\uc5c8\uc2b5\ub2c8\ub2e4. \uc774 \ud504\ub85c\uadf8\ub7a8\uc744 \uc801\uadf9 \uc9c0\uc9c0\ud558\ub294 Galbieri\ub294 &#8220;Orchestrators\ub294 \ub2e8\uc21c\ud55c \ud504\ub85c\uadf8\ub7a8\uc744 \ub118\uc5b4, \ud559\uc2b5\uacfc \ud601\uc2e0\uc744 \uac00\uc18d\ud654\ud558\ub294 \ucee4\ubba4\ub2c8\ud2f0\u201d\ub77c\uba70, \ub2e4\ub978 Genesys \uace0\uac1d\uc5d0\uac8c\ub3c4 \ucc38\uc5ec\ub97c \uad8c\ud569\ub2c8\ub2e4. \uc774 \uae00\uc5d0\uc11c Galbieri\ub294 AI\uac00 \uacbd\ud5d8 \uacbd\uc81c\ub97c \uc8fc\ub3c4\ud558\ub294 [&hellip;]<\/p>\n","protected":false},"author":1221,"featured_media":615563,"template":"","tax_priority":[54],"tax_blogtype":[18622],"tax_blogcategory":[18486,15997,17562],"tax_contenttheme":[14872],"tax_bundle":[],"tax_contenttheme2":[16158],"tax_capability_sitewide":[16203,16428],"tax_products_programs":[16481,17547],"tax_buying_job":[16741],"tax_buyer_persona":[16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-627529","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-customers-ko-kr","tax_blogcategory-ai---","tax_blogcategory-customer-highlights-ko-kr","tax_blogcategory-workforce-engagement-ko-kr","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme2-improve-employee-experience-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-wem-ko-kr","tax_products_programs-genesys-ai-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-5-validation-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/627529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1221"}],"version-history":[{"count":13,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/627529\/revisions"}],"predecessor-version":[{"id":632851,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/627529\/revisions\/632851"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/615563"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=627529"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=627529"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=627529"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=627529"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=627529"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=627529"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=627529"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=627529"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=627529"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=627529"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=627529"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=627529"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=627529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}