{"id":627123,"date":"2026-05-28T09:20:11","date_gmt":"2026-05-28T16:20:11","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/the-transparency-mandate-why-trust-is-the-next-differentiator-in-ai-powered-cx"},"modified":"2026-06-08T11:43:10","modified_gmt":"2026-06-08T18:43:10","slug":"the-transparency-mandate-why-trust-is-the-next-differentiator-in-ai-powered-cx","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-transparency-mandate-why-trust-is-the-next-differentiator-in-ai-powered-cx","title":{"rendered":"\ud22c\uba85\uc131\uc758 \uc2dc\ub300: AI \uae30\ubc18 \uace0\uac1d \uacbd\ud5d8(CX)\uc5d0\uc11c \uc2e0\ub8b0\uac00 \uc0c8\ub85c\uc6b4 \ucc28\ubcc4\ud654 \uc694\uc18c\uac00 \ub418\ub294 \uc774\uc720"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=””]\ud55c \uac00\uc9c0 \uc608\ub85c \uc2dc\uc791\ud574 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uacb0\uc81c \uacc4\uc88c\uc5d0 \uc774\uc0c1\uc774 \uac10\uc9c0\ub418\uc790 \uc740\ud589\uc740 \uc989\uc2dc \uce74\ub4dc \uc0ac\uc6a9\uc744 \uc815\uc9c0\uc2dc\ud0b5\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \uace7\ubc14\ub85c \uace0\uac1d\uc5d0\uac8c \ubb38\uc790\ub97c \ubcf4\ub0b4 ‘\uc758\uc2ec\uc2a4\ub7ec\uc6b4 \uac70\ub798 \ud589\uc704’, ‘\uc704\uce58 \ubd88\uc77c\uce58’, ‘\ud3c9\uc18c \ud328\ud134\uc744 \ubc97\uc5b4\ub09c \uc18c\ube44 \ud615\ud0dc’ \ub4f1 \uce74\ub4dc \uc815\uc9c0 \uc0ac\uc720\ub97c \uba85\ud655\ud558\uac8c \uc548\ub0b4\ud569\ub2c8\ub2e4. \uc774 \uac19\uc740 \uc870\uce58\uac00 \ucde8\ud574\uc9c0\uba74 \uace0\uac1d\uc740 \ub2f9\ud669\ud558\uc9c0 \uc54a\uac8c \ub429\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub41c \uacbd\ud5d8\uc740 \uc774\ucc98\ub7fc \ud2b9\uc815 \uc0c1\ud669\uc774 \ubc1c\uc0dd\ud55c \uadf8 \uc774\uba74\uc758 \ub17c\ub9ac\uac00 \ud22c\uba85\ud558\uac8c \uacf5\uac1c\ub420 \ub54c \ube44\ub85c\uc18c \uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \uacbd\ud5d8\uc774 \ub429\ub2c8\ub2e4. \uace0\uac1d\uc740 \uac11\uc791\uc2a4\ub7ec\uc6b4 \uce74\ub4dc \uc2b9\uc778 \uac70\uc808\ub85c \ud63c\ub780\uc5d0 \ube60\uc9c0\ub294 \uc77c \uc5c6\uc774, \uc2dc\uc2a4\ud15c\uc774 \ud0c0\ub2f9\ud55c \uc774\uc720\ub97c \uae30\ubc18\uc73c\ub85c \ud589\ub3d9\ud558\uace0 \uc788\uc74c\uc744 \uc0ac\uc804\uc5d0 \uc548\ub0b4\ubc1b\uc73c\uba70 \uc548\uc2ec\ud558\uac8c \ub429\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc774 \uc608\uc2dc\ub294 \uace0\uac1d \uacbd\ud5d8(CX)\uc758 \ube45 \ud2b8\ub80c\ub4dc\ub97c \uc798 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uc778\uacf5\uc9c0\ub2a5(AI)\uc774 \uc11c\ube44\uc2a4 \uc0c1\ud638\uc791\uc6a9\uc5d0 \uc810\uc810 \ub354 \uae4a\uc774 \uc2a4\uba70\ub4e4\uba74\uc11c, \uace0\uac1d\uc740 \uc2dc\uc2a4\ud15c\uc774 \ub098\ub97c \ub3c4\uc6b8 \uc218 \uc788\ub294\uc9c0 \uc5ec\ubd80\ub9cc\uc744 \ubb3b\uc9c0\ub294 \uc54a\uc2b5\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c\uc774 \uc9c0\uae08 \ubb34\uc5c7\uc744 \ud558\uace0 \uc788\ub294\uc9c0, \ub098\uc5d0 \ub300\ud574 \ubb34\uc5c7\uc744 \uc54c\uace0 \uc788\ub294\uc9c0 \ub4f1\uc744 \uc9c8\ubb38\ud558\uba70 \uc2dc\uc2a4\ud15c\uc758 \uc2e0\ub8b0\ub97c \uac00\ub2a0\ud569\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span><\/p>\n

CX\uc758 \uc0c8\ub85c\uc6b4 \ud604\uc2e4<\/span><\/h3>\n

AI\ub294 \uacbd\ud5d8\uc744 \uc124\uacc4\ud558\uace0, \uc804\ub2ec\ud558\uace0, \ucd5c\uc801\ud654\ud558\ub294 \ubc29\uc2dd\uc5d0\uc11c \uc911\uc694\uc131\uc774 \ub192\uc544\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc774\ub294 \uc11c\ube44\uc2a4\ub97c \uac1c\uc778\ud654\ud558\uace0, \uc77c\uc0c1\uc801\uc778 \uc791\uc5c5\uc744 \uc790\ub3d9\ud654\ud558\uba70, \uc9c1\uc6d0\uc744 \uc9c0\uc6d0\ud558\uace0, \uc870\uc9c1\uc774 \ub354 \ube60\ub974\uac8c \uc6c0\uc9c1\uc774\ub3c4\ub85d \ub3d5\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc740 \uc774 \ubcc0\ud654\ub97c \ubc1b\uc544\ub4e4\uc77c \uc900\ube44\uac00 \ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. <\/span>Genesys \uc5f0\uad6c<\/span><\/a>\uc5d0 \ub530\ub974\uba74 \uc18c\ube44\uc790\uc758 64%\ub294 AI\uac00 \ud5a5\ud6c4 2~3\ub144 \ub0b4\uc5d0 \uace0\uac1d \uc11c\ube44\uc2a4\uc758 \ud488\uc9c8\uacfc \uc18d\ub3c4\ub97c \ud5a5\uc0c1\uc2dc\ud0ac \uac83\uc73c\ub85c \ubbff\uc73c\uba70, 62%\ub294 AI\uac00 \ub354 \uac1c\uc778\ud654\ub41c \uace0\uac1d \uc11c\ube44\uc2a4 \uc81c\uacf5 \ub2a5\ub825\uc744 \ub192\uc5ec\uc904 \uac83\uc774\ub77c\uace0 \uc0dd\uac01\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ucc98\ub7fc \uac1c\ubc29\uc801\uc778 \uc218\uc6a9\uc5d0\ub294 \uc870\uac74\uc774 \ub530\ub985\ub2c8\ub2e4. \ub3d9\uc77c\ud55c \uc5f0\uad6c\uc5d0\uc11c \uc18c\ube44\uc790\uc758 88%\ub294 \ubd07\uacfc \uc0c1\ud638\uc791\uc6a9\ud560 \ub54c \uc774\ub97c \uc54c \uad8c\ub9ac\uac00 \uc788\uc73c\uba70, 53%\ub294 \uae30\uc5c5\uacfc \uacf5\uc720\ud558\ub294 \uac1c\uc778 \uc815\ubcf4 \ubc0f \ub370\uc774\ud130\uc5d0 \ub300\ud55c \uc644\uc804\ud55c \ud1b5\uc81c\uad8c\uc744 \uc6d0\ud569\ub2c8\ub2e4.<\/span><\/p>\n

\ud22c\uba85\uc131\uc774 \ucc45\ubb34\uac00 \ub41c \uc774\uc720\uac00 \uc5ec\uae30\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

AI\uac00 \uc2e4\ud5d8\uc801\uc778 \ub2e8\uacc4\ub97c \ubc97\uc5b4\ub098\uba74\uc11c \ud22c\uba85\uc131\uc740 \ud544\uc218 \uc870\uac74\uc774 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. CX\uc758 \uc8fc\ub958\uac00 \ub41c AI\ub294 \uc778\ud130\ub799\uc158 \ub77c\uc6b0\ud305, \uc751\ub2f5 \uc0dd\uc131, \ub9de\ucda4\ud615 \uc544\uc6c3\ub9ac\uce58, \uc758\uc0ac\uacb0\uc815 \uc548\ub0b4 \ub4f1 \ube0c\ub79c\ub4dc\uc758 <\/span>\uacbd\ud5d8 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/span><\/a> \ubc29\uc2dd\uc744 \uc644\uc804\ud788 \ubc14\uafb8\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ud55c\ud3b8, \uace0\uac1d\uc758 \uae30\ub300\uce58\ub294 \uacc4\uc18d\ud574\uc11c \ub192\uc544\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc18c\ube44\uc790\uc758 82%\ub294 \uae30\uc5c5\uc774 \uc81c\uacf5\ud558\ub294 \uc11c\ube44\uc2a4\uc758 \uc9c8\uc774 \uace7 \uae30\uc5c5\uc758 \uac00\uce58\ub77c\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uc11c\ube44\uc2a4\uc5d0\uc11c AI\uc758 \ube44\uc911\uc774 \ub192\uc544\uc9c0\uace0 \uc788\ub294 \uc9c0\uae08, AI\uc5d0 \ub300\ud55c \uc2e0\ub8b0\ub294 \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud55c \uc2e0\ub8b0\ub85c \uc5f0\uacb0\ub429\ub2c8\ub2e4.<\/span><\/p>\n

\u00a0<\/span><\/p>\n

\ud22c\uba85\uc131\uc744 \ud1b5\ud55c \uc2e0\ub8b0 \uad6c\ucd95<\/span><\/h3>\n

\uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uac83\uc740 AI \ubaa8\ub378\uc5d0 \ub300\ud55c \uc5b4\ub824\uc6b4 \uae30\uc220\uc801 \uc124\uba85\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc815\ub9d0 \uc911\uc694\ud55c \ubd80\ubd84\uc5d0\uc11c\uc758 \uba85\ud655\uc131\uc744 \ubc14\ub78d\ub2c8\ub2e4. \uc9c0\uae08 \ub0b4\uac00 \ub300\ud654\ud558\ub294 \uc0c1\ub300\uac00 \ubd07\uc778\uc9c0 \uc0ac\ub78c\uc778\uc9c0, \uc65c \uacc4\uc815\uc5d0 \uacbd\uace0 \ud45c\uc2dc\uac00 \ub418\uc5c8\ub294\uc9c0, \uc0c1\ud638\uc791\uc6a9\uc744 \uac1c\uc778\ud654\ud558\ub294 \ub370 \ub098\uc758 \uc5b4\ub5a4 \uc815\ubcf4\uac00 \uc0ac\uc6a9\ub418\uace0 \uc788\ub294\uc9c0 \ub4f1\uc744 \uc54c\uace0 \uc2f6\uc5b4\ud569\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uae30\uc5c5\uc774 \uc774\ub7ec\ud55c \uc9c8\ubb38\uc5d0 \uba85\ud655\ud558\uac8c \ub2f5\ud560 \ub54c, \uace0\uac1d \uacbd\ud5d8\uc758 \uc2e0\ub8b0\ub294 \ud55c\uce35 \ub192\uc544\uc9d1\ub2c8\ub2e4. \uc774\ub54c\uc758 \uc790\ub3d9\ud654\ub294 \uc815\uccb4\ub97c \uc54c \uc218 \uc5c6\ub294 \uc2dc\uc2a4\ud15c\uc774 \uc544\ub2cc, \uc9c0\ub2a5\uc801\uc778 \uc870\ub825\uc790\ub85c \uace0\uac1d\uc5d0\uac8c \uc778\uc2dd\ub429\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ud22c\uba85\uc131\uc740 \ub354 \uad00\ub828\uc131 \uc788\uace0, \uc120\uc81c\uc801\uc774\uba70, \uc5f0\uacb0\ub41c \ub290\ub08c\uc744 \uc8fc\ub294 AI \uae30\ubc18 \uacbd\ud5d8\uc744 \uc2e0\ub8b0\ud558\ub294 \ub370 \uacb0\uc815\uc801 \uc694\uc18c\uc785\ub2c8\ub2e4. \uc18c\ube44\uc790\uc758 \uac70\uc758 \uc808\ubc18\uc740 \ub354 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ubc1b\uae30 \uc704\ud574 \uc0c1\ub2f4\uc0ac\uac00 \uc790\uc2e0\uc758 \uac1c\uc778 \uc815\ubcf4 \ubc0f \uc120\ud638\ub3c4\uc5d0 \uc561\uc138\uc2a4\ud558\ub294 \uac83\uc5d0 \uac70\ubd80\uac10\uc744 \ub290\ub07c\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc624\ud788\ub824 <\/span>69%<\/span><\/a>\ub294 \uc0c1\ub2f4\uc0ac\uac00 \uace0\uac1d \uc815\ubcf4\uc5d0 \uc989\uc2dc \uc561\uc138\uc2a4\ud558\uc9c0 \ubabb\ud560 \ub54c \uc9dc\uc99d\uc774 \ub098\uac70\ub098 \ub9e4\uc6b0 \ub2f5\ub2f5\ud568\uc744 \ub290\ub080\ub2e4\uace0 \ub9d0\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \uad00\ub828\uc131\uacfc \uc5f0\uc18d\uc131\uc744 \uc6d0\ud569\ub2c8\ub2e4. \uadf8\ub7ec\ud55c \uad00\ub828\uc131\uc774 \uc5b4\ub5bb\uac8c \uc0dd\uc131\ub418\ub294\uc9c0\uc5d0 \ub300\ud55c \ud22c\uba85\uc131\uacfc \ud1b5\uc81c\uad8c \ub610\ud55c \ubc14\ub78d\ub2c8\ub2e4.<\/span><\/p>\n

\u00a0<\/span><\/p>\n

\uc2e0\ub8b0\uac00 \uac00\uc838\uc624\ub294 \ube44\uc988\ub2c8\uc2a4 \uc131\uacfc<\/span><\/h3>\n

\ud22c\uba85\uc131\uc740 \ub2e8\uc21c\ud788 \uace0\uac1d\uc758 \ubd88\ud3b8\uc744 \uc904\uc774\ub294 \uac83\uc5d0 \uadf8\uce58\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uae30\uc5c5\uc758 \uc131\uc7a5\uc744 \uac00\ub2a5\ud558\uac8c \ud558\ub294 \uc911\uc694\ud55c \uc0ac\uc548\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

Genesys <\/span>\uc5f0\uad6c<\/span><\/a>\uc5d0 \ub530\ub974\uba74 \uc18c\ube44\uc790\uc758 77%\ub294 \uac1c\uc778\ud654\ub41c \uc11c\ube44\uc2a4 \uacbd\ud5d8\uc744 \uc77c\uad00\ub418\uac8c \uc81c\uacf5\ubc1b\uc744 \uacbd\uc6b0 \ud574\ub2f9 \uae30\uc5c5\uc744 \ub2e4\ub978 \uc0ac\ub78c\uc5d0\uac8c \ucd94\ucc9c\ud560 \uc758\ud5a5\uc774 \uc788\ub2e4\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uadf8\ub9ac\uace0 55%\ub294 \uadf8\ub7ec\ud55c \uac1c\uc778\ud654\uc758 \ub300\uac00\ub85c \uc81c\ud488\uc774\ub098 \uc11c\ube44\uc2a4\uc5d0 \ub300\ud574 \uc57d\uac04 \ub354 \ub192\uc740 \uac00\uaca9\uc744 \uc9c0\ubd88\ud560 \uc758\ud5a5\uc774 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

\uc774\ub7ec\ud55c \uc218\uce58\ub294 \ud22c\uba85\uc131\uc774 \uc9c0\uae08 \uc65c \ub354\uc6b1 \uc911\uc694\ud574\uc84c\ub294\uc9c0\ub97c \uc798 \ubcf4\uc5ec\uc90d\ub2c8\ub2e4. \uac1c\uc778\ud654\ub294 \uace0\uac1d\uc758 \ucda9\uc131\ub3c4\uc640 \uc9c0\ucd9c\uc744 \uc774\ub04c\uc5b4\ub0bc \uc218 \uc788\uc73c\uba70, \uc774\ub7ec\ud55c \uac1c\uc778\ud654\ub97c \uae30\uaebc\uc774 \uc218\uc6a9\ud558\ub3c4\ub85d \ud558\ub824\uba74 \ud22c\uba85\uc131\uc5d0 \uae30\ubc18\ud55c \uc2e0\ub8b0\uac00 \ud544\uc218\uc785\ub2c8\ub2e4. \ube0c\ub79c\ub4dc\uc5d0\ub294 \ub2e8\uc21c\ud788 \ub370\uc774\ud130\ub9cc \ud544\uc694\ud55c \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc774\ud574\ud558\uace0 \ubc1b\uc544\ub4e4\uc77c \uc218 \uc788\ub294 \ubc29\uc2dd\uc73c\ub85c \ub370\uc774\ud130\ub97c \uc0ac\uc6a9\ud560 \uc218 \uc788\ub294 ‘\ud5c8\ub77d’\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span><\/p>\n

\uc9c1\uc6d0\uc5d0\uac8c\ub3c4 \ud544\uc694\ud55c \ud22c\uba85\uc131<\/span><\/h3>\n

AI\uc5d0 \ub300\ud55c \uc2e0\ub8b0\ub97c \uace0\uac1d \uacbd\ud5d8\ub9cc\uc758 \uacfc\uc81c\ub85c \ubc14\ub77c\ubcf4\uae30 \uc27d\uc2b5\ub2c8\ub2e4 \ud558\uc9c0\ub9cc \uc774 \ub17c\uc758\uc5d0\uc11c \uac00\uc7a5 \uc911\uc694\ud55c \uc810 \uc911 \ud558\ub098\ub294 \uc2e0\ub8b0\uac00 \uc9c1\uc6d0\ub4e4\uc758 \uae30\uc220 \uc218\uc6a9\uc5d0\ub3c4 \uc601\ud5a5\uc744 \ubbf8\uce5c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uace0\uac1d\uacfc \ucd5c\uc811\uc810\uc5d0 \uc788\ub294 \uc9c1\uc6d0\ub4e4\uc740 \uc2e4\ubb34\uc5d0\uc11c AI\ub97c \uac00\uc7a5 \uac00\uae5d\uac8c \uc811\ud569\ub2c8\ub2e4. \uc774\ub4e4\uc740 \ub354 \ube60\ub974\uace0 \ud6a8\uacfc\uc801\uc73c\ub85c \uc5c5\ubb34\ud558\uae30 \uc704\ud574 AI \uc694\uc57d, \ucd94\ucc9c, \ucf54\ud30c\uc77c\ub7ff, \uc6cc\ud06c\ud50c\ub85c\uc6b0 \uac00\uc774\ub4dc \ub4f1\uc744 \uc0ac\uc6a9\ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\ub7ec\ud55c \ud234\uc740 \uc9c1\uc6d0\uc774 \ud655\uc2e0\uc744 \uac16\uace0 \uc0ac\uc6a9\ud560 \uc218 \uc788\uc744 \ub9cc\ud07c \uc2e0\ub8b0\ud560 \ub54c \ube44\ub85c\uc18c \uac00\uce58\ub97c \ucc3d\ucd9c\ud569\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

AI \ucd94\ucc9c\uc774 \uc77c\uad00\ub418\uc9c0 \uc54a\uac70\ub098, \uc694\uc57d\uc744 \uc2e0\ub8b0\ud560 \uc218 \uc5c6\uac70\ub098, \uacb0\uacfc\ubb3c\uc774 \uc5b4\ub514\uc11c \ub3c4\ucd9c\ub410\ub294\uc9c0 \uc774\ud574\ud560 \uc218 \uc5c6\ub2e4\uba74 \uae30\uc220 \ucc44\ud0dd\ub960\uc740 \ub5a8\uc5b4\uc9c0\uae30 \ub9c8\ub828\uc785\ub2c8\ub2e4. \uc0ac\uc6a9\uc744 \uc8fc\uc800\ud558\uace0, \uc2dc\uc2a4\ud15c\uc744 \uc758\uc2ec\ud558\uace0, \uae30\uc220\uc744 \uc801\uadf9 \ud65c\uc6a9\ud558\uae30\ubcf4\ub2e4\ub294 \ub2e4\ub978 \ubc29\ubc95\uc73c\ub85c \uc5c5\ubb34\ub97c \ucc98\ub9ac\ud569\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ud558\uc9c0\ub9cc \uc9c1\uc6d0\ub4e4\uc774 \uc790\uc2e0\uc744 \uc9c0\uc6d0\ud558\ub294 AI\ub97c \uc2e0\ub8b0\ud55c\ub2e4\uba74 \uc0c1\ud669\uc740 \uc644\uc804\ud788 \ub2ec\ub77c\uc9d1\ub2c8\ub2e4. AI\ub97c \ud6a8\uacfc\uc801\uc73c\ub85c \uc0ac\uc6a9\ud558\uace0, \uc77c\uc0c1 \uc5c5\ubb34\uc5d0 \uc790\uc5f0\uc2a4\ub7fd\uac8c \ud1b5\ud569\ud558\uba70, \uace0\uac1d\uc5d0\uac8c \ub354 \uc77c\uad00\ub41c \uacb0\uacfc\ubb3c\uc744 \uc81c\uacf5\ud558\uac8c \ub429\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ud22c\uba85\uc131\uc774 \uc678\ubd80 \uace0\uac1d\ub9cc\ud07c\uc774\ub098 \uc870\uc9c1 \ub0b4\ubd80\uc5d0\uc11c\ub3c4 \uc911\uc694\ud55c \uc774\uc720\uc785\ub2c8\ub2e4. \uc9c1\uc6d0\uc758 \uc2e0\ub8b0 \uc5c6\uc774\ub294, \uc544\ubb34\ub9ac \ub9c9\ub300\ud55c \uc790\uae08\uc774 \ud22c\uc785\ub41c AI \ud504\ub85c\uadf8\ub7a8\uc774\ub77c\ub3c4 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \uc9c0\uc18d\uc801\uc73c\ub85c \ucc3d\ucd9c\ud558\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span><\/p>\n

AI \ud655\uc7a5\uc5d0 \ub530\ub978 \uc124\uba85 \uac00\ub2a5\uc131\uacfc \uac00\ub4dc\ub808\uc77c\uc758 \uc911\uc694\uc131<\/span><\/h3>\n

AI\uac00 \ub354 \ub192\uc740 \uc790\uc728\uc131\uc744 \uac00\uc9c8\uc218\ub85d \uc2e0\ub8b0\uc131\uc758 \ucc45\ubb34\ub3c4 \uac00\uc911\ub429\ub2c8\ub2e4. AI\uac00 \ub2f5\ubcc0\uc744 \uc81c\uc548\ud558\uac70\ub098 \uc778\ud130\ub799\uc158\uc744 \uc694\uc57d\ud558\ub294 \uc77c\uc740 \ube44\uad50\uc801 \ub2e8\uc21c\ud55c \uacfc\uc81c\uc785\ub2c8\ub2e4. \uacb0\uacfc\uc5d0 \uc601\ud5a5\uc744 \ubbf8\uce58\uac70\ub098, \ud2b9\uc815 \ud589\ub3d9\uc744 \uc720\ubc1c\ud558\uac70\ub098, \uace0\uac1d \uc5ec\uc815\uc5d0 \uc120\uc81c\uc801\uc73c\ub85c \uac1c\uc785\ud558\ub294 \uac83\uc740 \ucc28\uc6d0\uc774 \ub2e4\ub978 \uacfc\uc81c\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\u2018\uc124\uba85 \uac00\ub2a5\uc131\u2019\uc774 \uc911\uc694\ud55c \uc774\uc720\uac00 \uc5ec\uae30\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c\uc774 \uacb0\ub860\uc5d0 \ub3c4\ub2ec\ud55c \uc774\uc720\ub97c \uba85\ud655\ud788 \ubcf4\uc5ec\uc904 \uc218 \uc788\uc744 \ub54c, \uace0\uac1d\uacfc \uc9c1\uc6d0\uc740 \uc2dc\uc2a4\ud15c\uc5d0 \ub9c8\uc74c\uc744 \uc5fd\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \ud22c\uba85\uc131\ub9cc\uc73c\ub85c\ub294 \ucda9\ubd84\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. <\/span>\uac00\ub4dc\ub808\uc77c<\/span><\/a>\ub3c4 \ud544\uc694\ud569\ub2c8\ub2e4. \uc790\uc728\uc131\uc774 \ubcf4\uc7a5\ub418\ub294 \uc601\uc5ed, \uc704\ud5d8\uc774 \ub354 \ub192\uc740 \uc601\uc5ed, \uc778\uac04\uc758 \uac10\ub3c5\uc774 \uc5ec\uc804\ud788 \ud544\uc218\uc778 \uc601\uc5ed\uc744 \uad6c\ubd84\ud560 \uba85\ud655\ud55c \uacbd\uacc4\uac00 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\ub97c \uc704\ud574 \uc2e4\ubb34\uc5d0\uc11c\ub294 \ud2b9\uc815 \uacb0\uacfc\ubb3c\uc774 \uace0\uac1d\uc5d0\uac8c \ub3c4\ub2ec\ud558\uae30 \uc804\uc5d0 \uc0ac\ub78c\uc774 \uba3c\uc800 \uac80\ud1a0\ud558\ub294 \uacfc\uc815\uc774 \ud544\uc694\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c AI\uc758 \uacb0\uc815\uc774\ub098 \ucd94\ucc9c\uc774 \uc798\ubabb\ub418\uc5c8\uc744 \ub54c, \uc2dc\uc2a4\ud15c\uc744 \uc218\ub3d9\uc73c\ub85c \uc81c\uc5b4\ud558\uac70\ub098 \uc0c1\uc704 \ucc45\uc784\uc790\uc5d0\uac8c \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud560 \uc218 \uc788\ub294 \uba85\ud655\ud55c \uacbd\ub85c\ub97c \uc81c\uacf5\ud574\uc57c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ube14\ub799\ubc15\uc2a4\uc5d0\uc11c \ubc97\uc5b4\ub098 \uc758\uc0ac\uacb0\uc815 \uacfc\uc815\uc744 \ub354 \uc798 \uc124\uba85\ud574 \uc904 \uc218 \uc788\ub294 \uc2dc\uc2a4\ud15c \uad6c\ucd95\uc774 \ud544\uc694\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ubd84\uba85\ud55c \uc0ac\uc2e4\uc740 \uc55e\uc73c\ub85c\ub294 \ud22c\uba85\uc131\uc744 \ub2e8\uc21c\ud55c \uc815\ucc45\uc801 \ud64d\ubcf4 \ubb38\uad6c\uac00 \uc544\ub2cc, \uacbd\ud5d8 \ub514\uc790\uc778\uc758 \ud575\uc2ec \uc694\uc18c\ub85c \ub2e4\ub8e8\ub294 \uc870\uc9c1\uc774 \uc2dc\uc7a5\uc744 \uc55e\uc11c\uac08 \uac83\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\u00a0<\/span><\/p>\n

\ucc28\uc138\ub300 \ucc28\ubcc4\ud654 \uc694\uc18c, \ud22c\uba85\ud55c \uc778\ud154\ub9ac\uc804\uc2a4<\/span><\/h3>\n

AI\ub294 \uc544\uc8fc \ube60\ub978 \uc18d\ub3c4\ub85c CX\uc758 \uae30\ubcf8 \uc694\uac74\uc774 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub354 \ub9ce\uc740 \ube0c\ub79c\ub4dc\uac00 AI\ub97c \uc0ac\uc6a9\ud574 \uc11c\ube44\uc2a4\ub97c \uc790\ub3d9\ud654\ud558\uace0, \uc778\ud130\ub799\uc158\uc744 \uac1c\uc778\ud654\ud558\uba70, \uc9c1\uc6d0\uc744 \uc9c0\uc6d0\ud560 \uac83\uc785\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc774\uac83\ub9cc\uc73c\ub85c\ub294 \ucc28\ubcc4\ud654\ub97c \uacc4\uc18d\ud574\uc11c \uac00\uc838\uac00\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ube0c\ub79c\ub4dc\ub97c \ucc28\ubcc4\ud654\ud558\ub294 \ud575\uc2ec\uc740 AI\ub97c \uc5bc\ub9c8\ub098 \uba85\ud655\ud558\uace0 \ucc45\uc784\uac10 \uc788\uac8c \ud65c\uc6a9\ud558\ub290\ub0d0\uc5d0 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uace0\uac1d\uacfc \uc9c1\uc6d0 \ubaa8\ub450\uac00 AI\ub97c \uc27d\uac8c \uc774\ud574\ud558\ub3c4\ub85d \ub9cc\ub4dc\ub294 \uc870\uc9c1\uc774 \uc2dc\uc7a5\uc758 \uc2b9\uc790\uac00 \ub420 \uac83\uc785\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uc870\uc9c1\uc740 \uace0\uac1d\uc5d0\uac8c \ud2b9\uc815 \uc758\uc0ac\uacb0\uc815\uc774 \ub0b4\ub824\uc9c4 \uc774\uc720\ub97c \uba85\ud655\ud788 \ubcf4\uc5ec\uc904 \uac83\uc785\ub2c8\ub2e4 \ub610\ud55c \uc9c1\uc6d0\uc5d0\uac8c <\/span>\uc2e0\ub8b0\ud560 \uc218 \uc788\ub294 \ud234<\/span><\/a>\uc744 \uc81c\uacf5\ud560 \uac83\uc785\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uac1c\uc778\ud654\ub294 \uc790\uc2e0\uc758 \uc815\ubcf4\ub97c \uc5b4\ub5bb\uac8c \uc5bb\uc5c8\ub294\uc9c0\uc5d0 \ub300\ud55c \ubd88\uc548\uac10\uacfc \ucc1c\ucc1c\ud568\uc744 \uc548\uae30\ub294 \ubd88\uc644\uc804\ud55c \uace0\uac1d \uacbd\ud5d8\uc774 \uc544\ub2cc, \uc2e4\uc9c8\uc801\uc73c\ub85c \ub3c4\uc6c0\uc774 \ub418\ub294 \uacbd\ud5d8\uc73c\ub85c \ub290\uaef4\uc9c0\ub3c4\ub85d \ub9cc\ub4e4 \uac83\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\ud22c\uba85\uc131\uc774 \ub354 \uc774\uc0c1 \uad8c\uc7a5 \uc0ac\ud56d\uc5d0 \uba38\ubb3c \uc218 \uc5c6\ub294 \uc774\uc720\uac00 \uc5ec\uae30\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. \ud22c\uba85\uc131\uc740 \ucc45\ubb34\uac00 \ub418\uc5c8\uc2b5\ub2c8\ub2e4. AI\uac00 \uacbd\ud5d8\uc744 \uc88c\uc6b0\ud558\uace0, \uace0\uac1d\uc740 \uadf8 \uacbd\ud5d8\uc744 \ubc14\ud0d5\uc73c\ub85c \uc2e0\ub8b0\ud560 \uae30\uc5c5\uc744 \uacb0\uc815\ud558\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

 <\/p>\n

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[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text][\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_row][vc_column][vc_column_text css=””]\ud55c \uac00\uc9c0 \uc608\ub85c \uc2dc\uc791\ud574 \ubcf4\uaca0\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uacb0\uc81c \uacc4\uc88c\uc5d0 \uc774\uc0c1\uc774 \uac10\uc9c0\ub418\uc790 \uc740\ud589\uc740 \uc989\uc2dc \uce74\ub4dc \uc0ac\uc6a9\uc744 \uc815\uc9c0\uc2dc\ud0b5\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \uace7\ubc14\ub85c \uace0\uac1d\uc5d0\uac8c \ubb38\uc790\ub97c \ubcf4\ub0b4 ‘\uc758\uc2ec\uc2a4\ub7ec\uc6b4 \uac70\ub798 \ud589\uc704’, ‘\uc704\uce58 \ubd88\uc77c\uce58’, ‘\ud3c9\uc18c \ud328\ud134\uc744 \ubc97\uc5b4\ub09c \uc18c\ube44 \ud615\ud0dc’ \ub4f1 \uce74\ub4dc \uc815\uc9c0 \uc0ac\uc720\ub97c \uba85\ud655\ud558\uac8c \uc548\ub0b4\ud569\ub2c8\ub2e4. \uc774 \uac19\uc740 \uc870\uce58\uac00 \ucde8\ud574\uc9c0\uba74 \uace0\uac1d\uc740 \ub2f9\ud669\ud558\uc9c0 \uc54a\uac8c \ub429\ub2c8\ub2e4. \uc790\ub3d9\ud654\ub41c \uacbd\ud5d8\uc740 \uc774\ucc98\ub7fc \ud2b9\uc815 \uc0c1\ud669\uc774 \ubc1c\uc0dd\ud55c \uadf8 \uc774\uba74\uc758 […]<\/p>\n","protected":false},"author":717,"featured_media":622763,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[18486],"tax_contenttheme":[14872],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[],"tax_products_programs":[],"tax_buying_job":[],"tax_buyer_persona":[],"tax_sector":[],"tax_segment":[],"class_list":["post-627123","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-ai---","tax_contenttheme-improve-customer-experience-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/627123","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/717"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/627123\/revisions"}],"predecessor-version":[{"id":628467,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/627123\/revisions\/628467"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/622763"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=627123"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=627123"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=627123"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=627123"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=627123"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=627123"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=627123"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=627123"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=627123"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=627123"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=627123"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=627123"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=627123"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}