{"id":620078,"date":"2026-03-16T09:56:34","date_gmt":"2026-03-16T16:56:34","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution"},"modified":"2026-04-01T09:18:07","modified_gmt":"2026-04-01T16:18:07","slug":"why-agentic-ai-demands-a-platform-not-another-point-solution","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/why-agentic-ai-demands-a-platform-not-another-point-solution","title":{"rendered":"\uc5d0\uc774\uc804\ud2f1 AI \uc2dc\ub300, \uc65c \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc774 \uc544\ub2cc \ud50c\ub7ab\ud3fc\uc774 \ud544\uc694\ud55c\uac00"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=”” el_class=”d-none”]\uc881\uc740 \uc8fc\ucc28 \uacf5\uac04\uc5d0\uc11c \ucc28\ub97c \ube7c\ub2e4\uac00 \uc5f0\uc11d\uc5d0 \ubd80\ub52a\ud600 \uc790\ub3d9\ucc28 \ud720\uc774 \uc190\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub9c8\uc74c\uc774 \uc88b\uc9c0 \uc54a\uc9c0\ub9cc \uc2dc\uac04\uc744 \ub418\ub3cc\ub9b4 \uc218\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. \ubcf4\ud5d8\uc0ac \uc571\uc744 \uc5f4\uc5b4 \ubcf4\ud5d8\uae08\uc744 \uccad\uad6c\ud558\uae30\ub85c \ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uba87 \ubd84 \ub0b4\ub85c \uccad\uad6c \ud655\uc778\uc11c\ub97c \ubc1b\uc2b5\ub2c8\ub2e4. \uace7\uc774\uc5b4 \uc218\ub9ac \uc77c\uc815\uc774 \uc7a1\ud788\uace0, \uadf8\ub3d9\uc548 \uc0ac\uc6a9\ud560 \ub80c\ud130\uce74\ub3c4 \ud568\uaed8 \uc608\uc57d\ub429\ub2c8\ub2e4. \uc774\ud6c4 \uace0\uac1d\uc740 \ubcc4\ub3c4\ub85c \ubb38\uc758\ud558\uc9c0 \uc54a\uc544\ub3c4 \uc9c4\ud589 \uc0c1\ud669\uc744 \uc218\uc2dc\ub85c \uc804\ub2ec\ubc1b\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc804\ud654\ub97c \ud558\uac70\ub098 \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc790\ub3d9\ucc28 \uc815\ube44\uc18c, \ub80c\ud130\uce74 \ud68c\uc0ac, \ubcf4\ud5d8\uc0ac\uc5d0 \uc9c1\uc811 \uc5f0\ub77d\ud574 \uc870\uc728\ud560 \ud544\uc694\ub3c4 \uc5c6\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc774\ucc98\ub7fc \ub9e4\ub044\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \uad6c\ud604\ud558\ub294 \uc8fc\uccb4\uac00 \ubc14\ub85c \uc5d0\uc774\uc804\ud2f1 AI\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc5d0\uc774\uc804\ud2f1 AI\uac00 \uace0\uac1d \uacbd\ud5d8(CX)\uc5d0 \ucee4\ub2e4\ub780 \ubcc0\ud654\ub97c \uac00\uc838\uc624\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc608\uce21\ud615 AI\uc5d0\uc11c \uc0dd\uc131\ud615 AI\ub85c \uc9c4\ud654\ud55c \ub370 \uc774\uc5b4, \uc774\uc81c \uae30\uc5c5\ub4e4\uc740 \ub2e8\uc21c\ud788 \uc751\ub2f5\ud558\ub294 \uac83\uc744 \ub118\uc5b4 \uc2e4\uc81c\ub85c \ud589\ub3d9\uae4c\uc9c0 \uc218\ud589\ud558\ub294 \uc778\uacf5 \uc9c0\ub2a5 \uc2dc\uc2a4\ud15c\uc744 \ud0d0\uc0c9\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2f1 AI\ub294 \ubaa9\ud45c\uc5d0 \ub530\ub77c \ud589\ub3d9\ud558\uace0, \uc124\uc815\ub41c \uac00\ub4dc\ub808\uc77c \ub0b4\uc5d0\uc11c \uc758\uc0ac \uacb0\uc815\uc744 \ub0b4\ub9ac\uba70, \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc758 \uc791\uc5c5\uc744 \uc870\uc728\ud558\uba70 \uae30\uc5c5\uc774 \uc6d0\ud558\ub294 \uacb0\uacfc\ub97c \ub2ec\uc131\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ucd5c\uadfc Genesys \uc124\ubb38\uc870\uc0ac<\/a>\uc5d0\uc11c CX \ub9ac\ub354\uc758 91%\uac00 \uc5d0\uc774\uc804\ud2f1 AI\uac00 \ub354 \ub098\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \ub420 \uac83\uc774\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uc774\ub294 \ubd84\uba85\ud55c \uc778\uc2dd\uc744 \ubc18\uc601\ud569\ub2c8\ub2e4. \uace0\uac1d\uc740 \ub2e8\uc21c\ud55c \ub2f5\ubcc0\uc744 \ub118\uc5b4, \u2018\ubb38\uc81c \ud574\uacb0\u2019\uae4c\uc9c0 \uae30\ub300\ud55c\ub2e4\ub294 \uc810\uc785\ub2c8\ub2e4.<\/span><\/p>\n

\uadf8\ub7ec\ub098 \uc5d0\uc774\uc804\ud2b8\ud615 AI\ub294 \uc11c\ub85c \ub2e8\uc808\ub41c \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158 \ud658\uacbd\uc5d0\uc11c\ub294 \uc774\ub7ec\ud55c \uae30\ub300\ub97c \ucda9\uc871\uc2dc\ud0ac \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uc2e4\uc9c8\uc801\uc778 \ube44\uc988\ub2c8\uc2a4 \uac00\uce58\ub97c \ucc3d\ucd9c\ud558\ub824\uba74, \uac15\ub825\ud55c \ud50c\ub7ab\ud3fc \uae30\ubc18\uc774 \ud544\uc218\uc801\uc785\ub2c8\ub2e4.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\ub300\ud654\uc5d0\uc11c \uc131\uacfc\ub85c: \uc5d0\uc774\uc804\ud2f1 AI\uac00 \ub9cc\ub4dc\ub294 \uc0c8\ub85c\uc6b4 \uc804\ud658<\/span><\/h2>\n

\ucd08\uae30 AI \uc2dc\uc2a4\ud15c\uc740 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \uc608\uce21\ud558\uac70\ub098 \uc751\ub2f5\ud558\ub294 \ub370 \uc9d1\uc911\ud588\uc2b5\ub2c8\ub2e4. \ucc57\ubd07\uc774 \uc9c8\ubb38\uc5d0 \ub2f5\ud558\uace0, \uc0c1\ub2f4 \uc9c0\uc6d0 \ub3c4\uad6c\ub294 \ub2f5\ubcc0\uc744 \uc81c\uc548\ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \uae30\ub2a5\uc740 \ud6a8\uc728\uc131\uc744 \ub192\uc600\uc9c0\ub9cc, \uc5ec\uc804\ud788 \uc0ac\ub78c\uc758 \ud6c4\uc18d \uc870\uce58\uc640 \ub2e8\uc808\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0\uc5d0 \ud06c\uac8c \uc758\uc874\ud588\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc5d0\uc774\uc804\ud2f1 AI\ub294 \uc5ec\uae30\uc11c \ud55c \ubc1c \ub354 \ub098\uc544\uac11\ub2c8\ub2e4. \uba85\ud655\ud55c \ubaa9\ud45c\ub97c \uc704\ud574\u00a0<\/span>\uc2e4\uc81c\ub85c \ud589\ub3d9<\/span><\/a>\ud569\ub2c8\ub2e4<\/span>.<\/span><\/p>\n

\uc55e\uc11c \uc0b4\ud3b4\ubcf8 \ubcf4\ud5d8 \uc0ac\ub840\uc5d0\uc11c \ubcf4\ub4ef, AI\ub294 \ub2e8\uc21c\ud788 \uace0\uac1d\uc758 \uc0ac\uace0\ub97c \uc811\uc218\ud558\ub294 \ub370 \uadf8\uce58\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc774\ud6c4 \ub2e8\uacc4\ub97c \uc62c\ubc14\ub978 \uc21c\uc11c\uc5d0 \ub530\ub77c \uc870\uc728\ud558\uace0, \uc608\uc57d\uc744 \uc790\ub3d9\uc73c\ub85c \uc9c4\ud589\ud558\uba70, \ubcf4\ud5d8 \uc57d\uad00 \ubc0f \uc815\ucc45\uc758 \uc138\ubd80 \uc0ac\ud56d\uc744 \ud655\uc778\ud569\ub2c8\ub2e4. \ucc28\ub7c9 \ubc30\ucc28\ub97c \uc870\uc728\ud558\uace0, \uc9c4\ud589 \uc0c1\ud669\ub3c4 \uc9c0\uc18d\uc801\uc73c\ub85c \uc548\ub0b4\ud569\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uacfc\uc815\uc5d0\uc11c \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc774 \ub3d9\uc2dc\uc5d0 \uc791\ub3d9\ud558\uc9c0\ub9cc, \uace0\uac1d\uc740 \ud558\ub098\uc758 \ub9e4\ub044\ub7ec\uc6b4 \uc5ec\uc815\uc744 \uacbd\ud5d8\ud558\uac8c \ub429\ub2c8\ub2e4.<\/span><\/p>\n

\uc774\uac83\uc774 \ubc14\ub85c, <\/span>\uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc785\ub2c8\ub2e4<\/span><\/a>.<\/span><\/p>\n

\uc774\ub97c \uac00\ub2a5\ud558\uac8c \ud558\ub824\uba74 \ub370\uc774\ud130\uac00 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc5ec\ub7ec \uc2dc\uc2a4\ud15c \uac04\uc744 \uc6d0\ud65c\ud558\uac8c \ud758\ub7ec\uc57c \ud569\ub2c8\ub2e4. AI \uc0c1\ub2f4\uc0ac\ub294 \uc11c\ub85c \ud611\ub825\ud574\uc57c \ud558\uba70, \uac01\uc790\uc758 \uc5ed\ud560\uc5d0 \ub9de\ucdb0 \uc5c5\ubb34\uac00 \uc801\uc808\ud788 \ubd84\ubc30\ub418\uace0 \ucd94\uc801\ub418\uc5b4\uc57c \ud569\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uacf5\uc720\ub41c \ub9e5\ub77d\uacfc \uc5f0\uacb0\ub41c \uc778\ud504\ub77c\uac00 \uc5c6\ub2e4\uba74 \uc774\ub7ec\ud55c \uc218\uc900\uc758 \uc870\uc728\uc740 \ubd88\uac00\ub2a5\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc774 \ud544\uc218\uc778 \uc774\uc720<\/span><\/h2>\n

\ub2e8\uc77c AI \ubaa8\ub378\ub85c\ub294 \ubaa8\ub4e0 CX \uacfc\uc81c\ub97c \ud574\uacb0\ud560 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uace0\uac1d \ub370\uc774\ud130\ub294 CRM \uc2dc\uc2a4\ud15c, \uccad\uad6c \ud50c\ub7ab\ud3fc, \uc9c0\uc2dd \ub370\uc774\ud130\ubca0\uc774\uc2a4, \ud0c0\uc0ac \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \ub4f1\uc5d0 \ud769\uc5b4\uc838 \uc788\uc2b5\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2b8 \uac04(A2A) \ud1b5\uc2e0\uacfc \ubaa8\ub378 \ucee8\ud14d\uc2a4\ud2b8 \ud504\ub85c\ud1a0\ucf5c(MCP)\uacfc \uac19\uc740 \uc0c8\ub85c\uc6b4 \ud45c\uc900\uc774 \ub4f1\uc7a5\ud568\uc5d0 \ub530\ub77c, AI \uc5d0\uc774\uc804\ud2b8\ub294 API\uac00 \uc791\ub3d9\ud558\ub294 \ubc29\uc2dd\uacfc \uc720\uc0ac\ud558\uac8c \uc11c\ub85c \ub2e4\ub978 \ud658\uacbd\uc744 \ub118\ub098\ub4e4\uba70 \ud611\ub825\ud558\uac8c \ub420 \uac83\uc785\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ud558\uc9c0\ub9cc API\ub9cc\uc73c\ub85c\ub294 \ucda9\ubd84\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ud655\uc7a5\uc131, \ud68c\ubcf5\uc131, \uc9c0\uc18d\uc801\uc778 \ud601\uc2e0\uc744 \uc704\ud55c \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc774 \uc788\uc5b4\uc57c \ud569\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud50c\ub7ab\ud3fc \uc6b0\uc120 \uc811\uadfc \ubc29\uc2dd\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \uc774\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ud50c\ub7ab\ud3fc \uc911\uc2ec\uc5d0 \ub0b4\uc7ac\ub41c AI<\/h3>\n

AI\uac00 \ud50c\ub7ab\ud3fc\uc5d0 \uae30\ubcf8\uc73c\ub85c \ub0b4\uc7a5\ub418\uba74 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc5d0\uc11c \ubc1c\uc0dd\ud558\ub294 \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub97c \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub370\uc774\ud130\ub294 \uc911\uc559\uc5d0\uc11c \uc218\uc9d1, \uc815\uc81c, \ubd84\uc11d\ub418\uba70, \uc774\ub97c \ud1b5\ud574 \ubaa8\ub4e0 \ucc44\ub110\uc5d0\uc11c \uc77c\uad00\ub41c \uc790\ub3d9\ud654\uc640 \ub77c\uc6b0\ud305, \uace0\uac1d \uc751\ub300\uac00 \uac00\ub2a5\ud574\uc9d1\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ubc18\uba74 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc740 \ubcf5\uc7a1\ud55c \uc5f0\ub3d9\uc744 \uc694\uad6c\ud574 \ube44\uc6a9\uc744 \uc99d\uac00\uc2dc\ud0a4\uace0 \uac00\uce58 \uc2e4\ud604\uae4c\uc9c0\uc758 \uc2dc\uac04\uc744 \uc9c0\uc5f0\uc2dc\ud0a4\ub294 \uacbd\uc6b0\uac00 \ub9ce\uc2b5\ub2c8\ub2e4. \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc740 \ub2e8\uc77c \ub85c\ub4dc\ub9f5\uc5d0\uc11c CX\uc640 \uc9c1\uc6d0 \uacbd\ud5d8(EX)\uc744 \ud558\ub098\uc758 \ub85c\ub4dc\ub9f5 \uc704\uc5d0\uc11c \ud568\uaed8 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\uc778\uac04\uacfc AI\uc758 \ud611\uc5c5 \uac15\ud654<\/h3>\n

\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \uc77c\uc0c1\uc801\uc774\uace0 \ub2e8\uc21c\ud55c \ubb38\uc758\ub97c \ub2f4\ub2f9\ud568\uc5d0 \ub530\ub77c, \uc778\uac04 \uc0c1\ub2f4\uc0ac\ub294 \ubcf4\ub2e4 \ubcf5\uc7a1\ud558\uace0 \uc5b4\ub835\uace0 \uac10\uc815\uc801\uc778 \uc9c0\uc6d0\uc774 \ud544\uc694\ud55c \ub300\ud654\uc5d0 \uc9d1\uc911\ud558\uac8c \ub429\ub2c8\ub2e4. \ub2e8\uc21c \uc5c5\ubb34\ub97c AI\uac00 \ub9e1\ub294 \ub9cc\ud07c, \uc0ac\ub78c\uc740 \ub354 \uc5b4\ub824\uc6b4 \uc0c1\ud669\uc744 \ud6a8\uacfc\uc801\uc73c\ub85c \ucc98\ub9ac\ud560 \uc218 \uc788\ub294 \uc9c0\uc6d0\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.\u00a0 AI\uc640 \uc778\uac04 \uc0c1\ub2f4\uc0ac \uac04\uc758 \uc6d0\ud65c\ud55c \uc778\uc218\uc778\uacc4, \uc644\uc804\ud55c \ub9e5\ub77d \uc804\uc1a1, \uadf8\ub9ac\uace0 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc694\uc57d, \ucd5c\uc801\uc758 \uc774\ud6c4 \uc870\uce58, \ucd94\ucc9c\uc744 \uc81c\uacf5\ud558\ub294 AI \ucf54\ud30c\uc77c\ub7ff \ub4f1\uc744 \ud1b5\ud574 \ud6a8\uacfc\uc801\uc73c\ub85c \ud611\uc5c5\uc744 \uc9c0\uc6d0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span><\/p>\n

\ub2e8\uc808\ub41c \ub3c4\uad6c\ub4e4\uc740 \ub9c8\ucc30\uc744 \uc77c\uc73c\ud0b5\ub2c8\ub2e4. \ud1b5\ud569 \ud50c\ub7ab\ud3fc\uc740 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac, \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc5d4\uc9c4, \uc0c1\ub2f4\uc9c0\uc6d0 \uae30\ub2a5\uc774 \ub3d9\uc77c\ud55c \ub370\uc774\ud130 \uae30\ubc18 \uc704\uc5d0\uc11c \uc720\uae30\uc801\uc73c\ub85c \uc791\ub3d9\ud558\ub3c4\ub85d \ubcf4\uc7a5\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\ucc28\ubcc4\ud654\uc758 \ud575\uc2ec, \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158<\/span><\/h2>\n

\uace0\uac1d\uc758 \uae30\ub300\uce58\ub294 \uc790\uc2e0\uc774 \uacbd\ud5d8\ud55c \ucd5c\uace0\uc758 \uacbd\ud5d8\uc5d0 \uc758\ud574 \ub9cc\ub4e4\uc5b4\uc9c0\uba70, \uace0\uac1d\uc740 \ubaa8\ub4e0 \uc0c1\ud638\uc791\uc6a9\uc744 \uc774 \uae30\uc900\uacfc \ube44\uad50\ud569\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc5d0\uc774\uc804\ud2f1 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc740 \ub3d9\uc801\uc73c\ub85c \uc758\uc0ac\uacb0\uc815\uc744 \ud569\ub2c8\ub2e4. \ub2e4\uc74c\uc5d0 \ubb34\uc5c7\uc744 \ud574\uc57c \ud560\uc9c0 \ud310\ub2e8\ud558\uace0, \ub2e4\uc591\ud55c \uc2dc\uc2a4\ud15c\uc5d0 \uac78\uccd0 \uc791\uc5c5\uc744 \ubd84\ubc30\ud569\ub2c8\ub2e4. AI\uc640 \uace0\uac1d \uc5ec\uc815 \uad00\ub9ac\uac00 \ub2e8\uc77c \ud50c\ub7ab\ud3fc \ub0b4\uc5d0 \ud1b5\ud569\ub418\uba74 \uc0c1\ud638\uc791\uc6a9 \ub370\uc774\ud130\ub294 \ud559\uc2b5\uc744 \ud1b5\ud574 \uc9c0\uc18d\uc801\uc73c\ub85c \uc131\uacfc \uac1c\uc120\uc5d0 \uae30\uc5ec\ud569\ub2c8\ub2e4.\u00a0 \uc608\ub97c \ub4e4\uc5b4, \ud589\ub3d9 \ub370\uc774\ud130 \uae30\ubc18 \uc778\uc0ac\uc774\ud2b8\ub294 \uc140\ud504 \uc11c\ube44\uc2a4\ub97c \uace0\ub3c4\ud654\ud558\uace0, \uc608\uce21 \ubaa8\ub378\uc740 \ub77c\uc6b0\ud305 \uc815\ud655\ub3c4\ub97c \ub192\uc774\uba70, \uacbd\ud5d8\uc740 \uc2dc\uac04\uc774 \uc9c0\ub0a0 \uc218\ub85d \ub354\uc6b1 \ud5a5\uc0c1\ub429\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc774\ub7ec\ud55c \ud3d0\uc1c4\ud615 \ud53c\ub4dc\ubc31 \ub8e8\ud504\ub294 \ud30c\ud3b8\ud654\ub41c \uae30\uc220 \ud658\uacbd, \uc989 \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc73c\ub85c\ub294 \ubd88\uac00\ub2a5\ud569\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\ubbf8\ub798\ub97c \ub300\ube44\ud55c \uc124\uacc4<\/span><\/h2>\n

\ub2e8\uc21c\ud788 \ub354 \ub9ce\uc740 AI \uc0c1\ub2f4\uc0ac\ub97c \ubcf4\uc720\ud55c \uae30\uc5c5\uc774 \uc131\uacf5\ud558\ub294 \uac83\uc740 \uc544\ub2d9\ub2c8\ub2e4. \uadf8\ubcf4\ub2e4\ub294 \uace0\uac1d\uc774 \uc2dc\uc2a4\ud15c \ub9c8\ucc30\uc744 \uc804\ud600 \ub290\ub07c\uc9c0 \uc54a\ub3c4\ub85d \ubaa8\ub4e0 \uc811\uc810\uc5d0\uc11c \uc9c0\ub2a5\uc801\uc73c\ub85c \uacbd\ud5d8\uc744 \uc870\uc728\ud558\ub294 \uac83\uc774 \uc911\uc694\ud569\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\uc5d0\uc774\uc804\ud2f1 AI \uc804\ub7b5\uc744 \uacc4\ud68d\ud560 \ub54c \uae30\uc5c5\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \uc9c8\ubb38\uc744 \ud574\uc57c \ud569\ub2c8\ub2e4. \u201c\uc6b0\ub9ac\uc758 \uae30\ubc18\uc740 \ud655\uc7a5 \uac00\ub2a5\ud55c \ud615\ud0dc\ub85c \uc124\uacc4\ub418\uc5b4 \uc788\ub294\uac00?\u201d, \u201c\uc774 \uc2dc\uc2a4\ud15c\ub4e4\uc774 \uc720\uae30\uc801\uc73c\ub85c \ud611\ub825\ud558\uc5ec \ucd5c\uc0c1\uc758 \uc6d0\ud65c\ud55c \uace0\uac1d \uacbd\ud5d8\uc744 \ub9cc\ub4e4 \uc218 \uc788\uc744\uae4c?\u201d.<\/span>\u00a0<\/span><\/p>\n

\uc790\uc2e0\uc774 \uacaa\uc740 \ucd5c\uace0\uc758 \uacbd\ud5d8\uc744 \uae30\uc900\uc73c\ub85c \uae30\uc5c5\uc744 \ud3c9\uac00\ud558\ub294 \uace0\uac1d\uc758 \uae30\ub300\uc5d0 \ubd80\uc751\ud558\ub824\uba74 \ub2e8\uc21c\ud788 \ud2b9\uc815 \uae30\ub2a5\ub9cc \uc81c\uacf5\ud558\ub294 \uc194\ub8e8\uc158\uc73c\ub85c\ub294 \ubd80\uc871\ud569\ub2c8\ub2e4. \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158, \ud1b5\ud569, \uc9c0\uc18d\uc801\uc778 \ud601\uc2e0\uc744 \uc704\ud574 \uc124\uacc4\ub41c \ud50c\ub7ab\ud3fc\uc774 \ud544\uc694\ud569\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ub2e8\uc21c\ud55c \ud3ec\uc778\ud2b8 \uc194\ub8e8\uc158\uc774 \uc544\ub2cc, \ubbf8\ub798\uc758 \uacbd\ud5d8\uae4c\uc9c0 \uace0\ub824\ud55c \ud50c\ub7ab\ud3fc\uc744 \ud1b5\ud574 \uae30\uc5c5\uc740 \uc9c0\uc18d \uac00\ub2a5\ud55c \uc131\uc7a5\uc73c\ub85c \ub098\uc544\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=””]<\/p>\n

CX\uc758 \ub2e4\uc74c \ub2e8\uacc4<\/span><\/h2>\n

\uae30\uc220 \uc790\uccb4\ub9cc\uc73c\ub85c\ub294 \uc131\uacf5 \uc804\ub7b5\uc774 \ub420 \uc218 \uc5c6\uc2b5\ub2c8\ub2e4. \uacbd\ud5d8\uc744 \ud575\uc2ec\uc801\uc778 \ucc28\ubcc4\ud654 \uc694\uc18c\ub85c \uc7ac\uc815\uc758\ud558\uc138\uc694. \uadf8\ub7fc\uc73c\ub85c\uc368 2026\ub144\uc740 \ubb3c\ub860, \uadf8 \uc774\ud6c4\uc5d0\ub3c4 \uacbd\uc7c1\uc5d0\uc11c \uc55e\uc11c\uac08 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/span>\u00a0<\/span><\/p>\n

\ub2e8\uc21c\ud55c \uc790\ub3d9\ud654\ub97c \ub118\uc5b4 \uc9c4\uc815\ud55c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc73c\ub85c \uc804\ud658\ud558\ub294 \ubc29\ubc95\uc744 \uace0\ubbfc\ud558\uace0 \uc788\uc2b5\ub2c8\uae4c? <\/span>“<\/span><\/b>2026\ub144 \uace0\uac1d \uacbd\ud5d8\uc744 \uc7ac\uc815\uc758\ud558\ub294 5\uac00\uc9c0 \ud2b8\ub80c\ub4dc<\/span><\/b><\/a>“<\/span><\/b>\ub97c \uc2dc\uccad\ud574 \ubcf4\uc138\uc694. \uae00\ub85c\ubc8c \uc804\ubb38 \ucee8\uc124\ud305 \ubc0f \uc5f0\uad6c \uae30\uad00\uc778 Deloitte\uc640 Valoir\uc758 \uc5c5\uacc4 \uc804\ubb38\uac00\ub4e4\uc774 <\/span>CX \ub9ac\ub354\ub4e4\uacfc \ud568\uaed8, \uc120\ub450 \uae30\uc5c5\ub4e4\uc774 \uacbd\ud5d8 \uc2dc\ub300\uc5d0\uc11c \uc5b4\ub5bb\uac8c \uacbd\uc7c1\ub825\uc744 \uc720\uc9c0\ud558\uace0 \uc788\ub294\uc9c0 \uc0b4\ud3b4\ubd05\ub2c8\ub2e4.<\/span> [\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=”” el_class=”d-none”]\uc881\uc740 \uc8fc\ucc28 \uacf5\uac04\uc5d0\uc11c \ucc28\ub97c \ube7c\ub2e4\uac00 \uc5f0\uc11d\uc5d0 \ubd80\ub52a\ud600 \uc790\ub3d9\ucc28 \ud720\uc774 \uc190\uc0c1\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \ub9c8\uc74c\uc774 \uc88b\uc9c0 \uc54a\uc9c0\ub9cc \uc2dc\uac04\uc744 \ub418\ub3cc\ub9b4 \uc218\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. \ubcf4\ud5d8\uc0ac \uc571\uc744 \uc5f4\uc5b4 \ubcf4\ud5d8\uae08\uc744 \uccad\uad6c\ud558\uae30\ub85c \ud569\ub2c8\ub2e4. \uadf8\ub9ac\uace0 \uba87 \ubd84 \ub0b4\ub85c \uccad\uad6c \ud655\uc778\uc11c\ub97c \ubc1b\uc2b5\ub2c8\ub2e4. \uace7\uc774\uc5b4 \uc218\ub9ac \uc77c\uc815\uc774 \uc7a1\ud788\uace0, \uadf8\ub3d9\uc548 \uc0ac\uc6a9\ud560 \ub80c\ud130\uce74\ub3c4 \ud568\uaed8 \uc608\uc57d\ub429\ub2c8\ub2e4. \uc774\ud6c4 \uace0\uac1d\uc740 \ubcc4\ub3c4\ub85c \ubb38\uc758\ud558\uc9c0 \uc54a\uc544\ub3c4 \uc9c4\ud589 \uc0c1\ud669\uc744 \uc218\uc2dc\ub85c \uc804\ub2ec\ubc1b\uc2b5\ub2c8\ub2e4.\u00a0 \uc804\ud654\ub97c \ud558\uac70\ub098 \uac19\uc740 \ub9d0\uc744 […]<\/p>\n","protected":false},"author":1188,"featured_media":619113,"template":"","tax_priority":[],"tax_blogtype":[17747],"tax_blogcategory":[18486],"tax_contenttheme":[14874],"tax_bundle":[],"tax_contenttheme2":[16134],"tax_capability_sitewide":[16203,16428],"tax_products_programs":[16481,17547],"tax_buying_job":[16669],"tax_buyer_persona":[16914,18601,16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-620078","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_blogtype-genesys-ko-kr","tax_blogcategory-ai---","tax_contenttheme-level-up-your-technology-ko-kr","tax_contenttheme2-improve-customer-experience-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_capability_sitewide-wem-ko-kr","tax_products_programs-genesys-ai-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-18601","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/620078","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/1188"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/620078\/revisions"}],"predecessor-version":[{"id":621026,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/620078\/revisions\/621026"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/619113"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=620078"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=620078"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=620078"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=620078"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=620078"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=620078"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=620078"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=620078"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=620078"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=620078"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=620078"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=620078"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=620078"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}