{"id":619172,"date":"2026-02-10T10:00:14","date_gmt":"2026-02-10T18:00:14","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/how-large-action-models-will-power-agentic-orchestration-2"},"modified":"2026-03-30T17:00:08","modified_gmt":"2026-03-31T00:00:08","slug":"how-large-action-models-will-power-agentic-orchestration","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/how-large-action-models-will-power-agentic-orchestration","title":{"rendered":"\ub300\uaddc\ubaa8 \ud589\ub3d9 \ubaa8\ub378\uc774 \uc5b4\ub5bb\uac8c \uc5d0\uc774\uc804\ud2f1 AI\uae30\ubc18 \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158\uc744 \uad6c\ud604\ud558\ub294\uac00"},"content":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\uc9c0\uae08 \uc2dc\uac04\uc740 \uc624\uc804 8\uc2dc. \ubc24\uc0ac\uc774 \ube44\ud589\uae30\uac00 \ucde8\uc18c\ub410\uc2b5\ub2c8\ub2e4. \uc9dc\uc99d\uacfc \ubcf5\uc7a1\ud55c \ub9c8\uc74c\uc73c\ub85c \ud56d\uacf5\uc0ac \uc571\uc744 \uc5f4\uc5b4\ubd05\ub2c8\ub2e4. \uc608\uc0c1\uacfc \ub2ec\ub9ac AI \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \ucc28\ubd84\ud558\uace0 \uce5c\uc808\ud558\uac8c \ub9de\uc774\ud569\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc815\uc911\ud558\uac8c \uc0ac\uacfc\ud558\uace0, \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud55c \uc0c1\ud669\uc744 \uc124\uba85\ud558\uba70, \uc120\ud0dd \uac00\ub2a5\ud55c \uc635\uc158\uc744 \uc548\ub0b4\ud569\ub2c8\ub2e4. <\/span><\/p>\n

\uc0dd\uac01\ud588\ub358 \uac83\ubcf4\ub2e4\ub294 \uc9c4\uc804\uc774 \uc788\uc5c8\ub2e4\uace0 \ub290\ub08d\ub2c8\ub2e4. <\/span><\/p>\n

\ud558\uc9c0\ub9cc \uc2e4\uc81c\ub85c \ubc14\ub010 \uac83\uc740 \uc5c6\uc2b5\ub2c8\ub2e4. \ud2f0\ucf13\uc740 \ubc1c\ud589\ub418\uc9c0 \uc54a\uace0, \ud658\ubd88\ub3c4 \ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ubb38\uc81c\uc758 \uc6d0\uc778\uc740 \uc54c\uc558\uc9c0\ub9cc, \uace0\uac1d\uc774 \ud560 \uc218 \uc788\ub294 \uac83\uc774\ub77c\uace0\ub294 \uc571\uc744 \ub2eb\uace0 \ud574\uacb0\uc744 \uae30\ub2e4\ub9ac\ub294 \uac83\ubfd0\uc785\ub2c8\ub2e4. \uc2dc\uc2a4\ud15c\uc740 \uace0\uac1d\uc5d0 \uacf5\uac10\ud558\uace0 \uc758\ub3c4\ub97c \ud30c\uc545\ud558\ub294 \ub4f1 \uace0\uac1d\uc744 \uc644\ubcbd\ud788 \uc774\ud574\ud588\uc2b5\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \u2018\uc2dc\uc2a4\ud15c \uc5ed\ub7c9\u2019\uc5d0\ub294 \ubb38\uc81c\uac00 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

\ub9ce\uc740 AI \uae30\ubc18 \uc0c1\ud638\uc791\uc6a9\uc740 \uc2e4\uc81c\ub85c \uc5b4\ub5a4 \ud589\ub3d9\uc744 \uc218\ud589\ud558\uae30 \uc804\uae4c\uc9c0\ub294 \uc720\uc6a9\ud569\ub2c8\ub2e4. <\/span><\/p>\n

\ub300\uaddc\ubaa8 \ud589\ub3d9 \ubaa8\ub378(LAM) \uae30\ubc18\uc758 Genesys Cloud\u2122 \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac<\/a>\ub294 \ub2e4\ub985\ub2c8\ub2e4. \uc774 AI \uc0c1\ub2f4\uc0ac\ub294 \uc2a4\ud06c\ub9bd\ud2b8, \ud504\ub86c\ud504\ud2b8, \uc778\uac04 \uc0c1\ub2f4\uc0ac \uc5f0\uacb0 \ub4f1\uc744 \uadf8\uc800 \uae30\ub2e4\ub9ac\uc9c0\ub9cc\uc740 \uc54a\uc2b5\ub2c8\ub2e4. \uace0\uac1d\uc758 \ubaa9\ud45c\ub97c \uc778\uc2dd\ud558\uace0, \uc62c\ubc14\ub978 \ub2e4\uc74c \ub2e8\uacc4\ub97c \uc120\ud0dd\ud558\uba70, \uc124\uc815\ub41c \uac00\ub4dc\ub808\uc77c\uc744 \ubc97\uc5b4\ub098\uc9c0 \uc54a\uc73c\uba74\uc11c \uc5ec\ub7ec \uc2dc\uc2a4\ud15c\uc5d0 \uac78\uccd0 \uc5c5\ubb34\ub97c \uacc4\uc18d \uc9c4\ud589\ud569\ub2c8\ub2e4. <\/span><\/p>\n

\uc0ac\uc2e4 \ub300\ubd80\ubd84\uc758 \uc778\uacf5 \uc9c0\ub2a5(AI) \uc5d0\uc774\uc804\ud2f1 AI \uc0c1\ub2f4\uc0ac\ub294 \uc791\uc5c5\uc744 \ub05d\uae4c\uc9c0 \uc218\ud589\ud558\uc9c0 \ubabb\ud569\ub2c8\ub2e4. \uadf8 \ud55c\uacc4\ub294 \uacbd\ud5d8 \ubc11\ub2e8\uc5d0 \uc788\ub294 \uae30\uc220, \ud2b9\ud788 \ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM)\uacfc \ub300\uaddc\ubaa8 \ud589\ub3d9 \ubaa8\ub378(LAM) \uac04\uc758 \uc544\ud0a4\ud14d\ucc98 \ucc28\uc774\uc5d0 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

\uc694\uc57d\ud558\uc790\uba74, LLM\uc740 \uc774\ud574\ud558\uace0 \uc124\uba85\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc73c\uba70, LAM\uc740 \uacb0\uc815\ud558\uace0 \uc2e4\ud589\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5b4 \uc788\uc2b5\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uc5d0\uc774\uc804\ud2f1 AI\uc758 \uc2e4\ud589 \uacc4\uce35 <\/span><\/h2>\n

\ub300\uaddc\ubaa8 \uc5b8\uc5b4 \ubaa8\ub378(LLM)\uc740 \ub300\ud654\ub97c \uc880 \ub354 \uc790\uc5f0\uc2a4\ub7fd\uac8c \ub290\uaef4\uc9c0\ub3c4\ub85d \ub9cc\ub4e4\uc5b4 \uc0ac\ub78c\ub4e4\uc774 \uae30\uacc4\uc640 \uc0c1\ud638\uc791\uc6a9\ud558\ub294 \ubc29\uc2dd\uc744 \ubcc0\ud654\uc2dc\ucf30\uc2b5\ub2c8\ub2e4.<\/a> \ubcf5\uc7a1\ud55c \uc9c8\ubb38\uc744 \uc774\ud574\ud558\uace0, \ub9e5\ub77d\uc744 \ub530\ub77c\uac00\uba70, \uc5b4\uc870\uc640 \uc758\ub3c4\ub97c \ubc18\uc601\ud574 \ub2f5\ubcc0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8(CX)\uc5d0\uc11c LLM\uc740 \uacbd\uc9c1\ub41c \uc2a4\ud06c\ub9bd\ud2b8\uc5d0 \uc2e4\uc2dc\uac04\uc73c\ub85c \uc801\uc751\ud558\uba70 \ud6e8\uc52c \ub35c \uae30\uacc4\uc801\uc778 \ub300\ud654\ub85c \uc804\ud658\uc2dc\ud0b5\ub2c8\ub2e4. <\/span><\/p>\n

\ubc29\ub300\ud55c \ud14d\uc2a4\ud2b8\ub85c \ud6c8\ub828\ub41c LLM\uc740 \uc5b8\uc5b4 \uc2dc\ud000\uc2a4 \uc608\uce21\uc5d0 \ub6f0\uc5b4\ub0a9\ub2c8\ub2e4. \ud574\uc11d\uacfc \ud45c\ud604\uc774 \uacb0\uc815\uc801\uc778 \uac15\uc810\uc785\ub2c8\ub2e4. <\/span><\/p>\n

\uc9c8\ubb38\uc744 \uc774\ud574\ud558\uace0, \uc77c\uad00\uc131 \uc788\uace0 \uc778\uac04\uc801\uc73c\ub85c \ub290\uaef4\uc9c0\ub294 \ubc29\uc2dd\uc73c\ub85c \ub2f5\ubcc0\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uace0\uac1d \uacbd\ud5d8 \ubd84\uc57c\uc5d0\uc11c LLM\uc740 \uc0c1\ud638\uc791\uc6a9\uc744 \ub354\uc6b1 \ub9e4\ub044\ub7fd\uace0 \uc815\ubcf4\uc5d0 \uae30\ubc18\ud558\ub3c4\ub85d \ud558\ub294 \ub370 \ub3c4\uc6c0\uc744 \uc8fc\uc9c0\ub9cc, \uadf8 \uc5ed\ud560\uc5d0\ub294 \ubd84\uba85\ud55c \ud55c\uacc4\uac00 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

\uc774\ub97c \uacb0\uc810\uc774\ub77c\uace0 \ud560 \uc218\ub294 \uc5c6\uc2b5\ub2c8\ub2e4. LLM\uc774 \uc124\uacc4\ub41c \ubc29\uc2dd\uc77c \ubfd0\uc785\ub2c8\ub2e4. LLM\uc740 \uad6c\uc870\uc801\uc73c\ub85c \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uc2dc\uc2a4\ud15c, \uc815\ucc45, \uadf8\ub9ac\uace0 \uc5ec\ub7ec \ub2e8\uacc4 \ubc0f \uc2dc\uac04\uc774 \uc18c\uc694\ub418\ub294 \uc6cc\ud06c\ud50c\ub85c\uc6b0\uac00 \ud544\uc694\ud55c \uacfc\uc81c\ub97c \uc218\ud589\ud558\uae30 \uc5b4\ub835\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

\ubc14\ub85c \uc774 \uc9c0\uc810\uc5d0\uc11c \ub300\uaddc\ubaa8 \ud589\ub3d9 \ubaa8\ub378(LAM)\uc774 \ub4f1\uc7a5\ud569\ub2c8\ub2e4. <\/span><\/p>\n

LAM\uc740 \ub300\ud654 \uc778\ud154\ub9ac\uc804\uc2a4\ub97c ‘\uc2e4\ud589’\uc73c\ub85c \ud655\uc7a5\ud569\ub2c8\ub2e4. \uc2b9\uc778\ub41c API, \ud1b5\uc81c\ub41c \uc6cc\ud06c\ud50c\ub85c\uc6b0, \uadf8\ub9ac\uace0 \uc870\uc9c1 \ub0b4 \uc774\ubbf8 \uc874\uc7ac\ud558\ub294 \uc815\ucc45 \uae30\ubc18\uc758 \uae30\ub2a5<\/a> \ub0b4\uc5d0\uc11c \uc2e4\uc81c \uc6b4\uc601\uc744 \ucd94\ub860\ud558\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uac01 \uc791\uc5c5\uc740 \uc815\uc758\ub41c \uc785\ub825, \uad8c\ud55c, \uc608\uc0c1 \uacb0\uacfc\ub97c \uac00\uc9c0\uace0 \uc788\uc73c\uba70, \uc774\ub294 \ubaa8\ub378\uc774 \uacc4\ud68d\uc744 \uc138\uc6b0\ub294 \uae30\ubc18\uc774 \ub429\ub2c8\ub2e4. <\/span><\/p>\n

\uc774\ub7ec\ud55c \ud1b5\uc81c\ub294 \uc758\ub3c4\ub41c \uac83\uc774\uba70, \uc790\uc728\uc131\uc744 \uc548\uc804\ud558\uac8c \ub9cc\ub4dc\ub294 \ud575\uc2ec\uc785\ub2c8\ub2e4. <\/span><\/p>\n

LAM\uc740 \uc77c\uc5b4\ub0a0 \uc218 \uc788\ub294 \uc77c\uc5d0 \ub300\ud574 \uc774\uc57c\uae30\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ub2e4\uc74c\uc5d0 \ubb34\uc5c7\uc744 \ud574\uc57c \ud560\uc9c0 \uc9d1\uc911\ud558\uba70 \uc791\uc5c5\uc774 \ub05d\ub0a0 \ub54c\uae4c\uc9c0 \uacc4\uc18d \uc9c4\ud589\ud569\ub2c8\ub2e4. \ubaa8\ub4e0 \ub2e8\uacc4\ub294 \ucd94\uc801\ub418\uace0, \ud1b5\uc81c\ub418\uba70, \uc27d\uac8c \ud30c\uc545\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

\uc774\ub7ec\ud55c \ucc28\uc774\uc810\uc774 ‘AI \uae30\ubc18 \ud50c\ub7ab\ud3fc’\uacfc ‘AI \uc9c0\uc6d0 \uc2dc\uc2a4\ud15c’\uc744 \uad6c\ubd84 \uc9d3\uc2b5\ub2c8\ub2e4. \ub300\ud654\ub294 \ub354 \uc774\uc0c1 ‘\ub2f4\ub2f9\uc790\uac00 \ud6c4\uc18d \uc5f0\ub77d\uc744 \ud560 \uac83’\uc774\ub77c\ub294 \ub9d0\ub85c \ub05d \ub9fa\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \uc644\ub8cc\ub41c \uc791\uc5c5\uacfc \uace0\uac1d \ubb38\uc81c \ud574\uacb0\ub85c \ub9c8\ubb34\ub9ac\ub429\ub2c8\ub2e4. <\/span>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section][vc_section][vc_row][vc_column][vc_column_text css=””]<\/p>\n

\uc5c5\uacc4 \ucd5c\ucd08, \uc790\uc728\ud615 \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac <\/span><\/h2>\n

\uc55e\uc11c \uc5b8\uae09\ud55c \ud56d\uacf5\uc0ac \uc571\uc758 \uc0ac\ub840\ub294 \uc0ac\uc2e4, \ub4dc\ubb38 \uc77c\uc774 \uc544\ub2d9\ub2c8\ub2e4 \ub300\ud654\ud615 \uc2dc\uc2a4\ud15c\uc5d0 \uc6b4\uc601 \uc791\uc5c5\uc744 \ub9e1\uacbc\uc744 \ub54c \uc608\uc0c1\ub418\ub294 \uacb0\uacfc\uc785\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uba85\ud655\ud558\uac8c \uc18c\ud1b5\ud588\uc9c0\ub9cc, \uae30\ub2e4\ub9ac\uac70\ub098 \uc7ac\uc2dc\ub3c4\ud558\uac70\ub098 \uc0c1\ub2f4\uc0ac \uc5f0\uacb0\uc744 \uc694\uccad\ud558\ub294 \uc77c\uc744 \uace0\uac1d\uc5d0\uac8c \ub118\uacbc\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uace0\uac1d \uacbd\ud5d8\uc5d0 \ub300\ud55c \uc8fc\ub3c4\uad8c\uc744 \uac16\uace0 \uc2e4\uc81c\uc801\uc778 \ud574\uacb0\uae4c\uc9c0, \uadf8 \uacfc\uc815\uc744 \uc774\ub04c\ub3c4\ub85d \uc124\uacc4\ub418\uc5c8\uc2b5\ub2c8\ub2e4. \uc774 \uc0c1\ub2f4\uc0ac\ub294 \uc790\uc2e0\uc774 \ubb34\uc5c7\uc744 \ud560 \uc218 \uc788\ub294\uc9c0, \uc5b4\ub5bb\uac8c \uc9c4\ud589\ud574\uc57c \ud558\ub294\uc9c0, \uc5b8\uc81c \uc778\uac04\uc758 \ud310\ub2e8\uc774 \ud544\uc694\ud55c\uc9c0 \uc798 \uc54c\uace0 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

\uc774\uc81c \ucde8\uc18c\ub41c \ube44\ud589\uae30 \uc0c1\ud669\uc744 \ub2e4\uc2dc \uc0b4\ud3b4\ubcf4\uaca0\uc2b5\ub2c8\ub2e4. Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc7ac\uc608\uc57d \uc635\uc158\uc744 \ub098\uc5f4\ud558\ub294 \ub300\uc2e0, \uc790\uc728\uc801\uc73c\ub85c \uace0\uac1d\uc744 \uc778\uc99d\ud558\uace0, \uc88c\uc11d \ud604\ud669\uc744 \ud655\uc778\ud558\uba70, \uc0c8 \uc88c\uc11d\uc744 \ubc30\uc815\ud569\ub2c8\ub2e4. \ub610\ud55c \uc815\ucc45\uc774 \ud5c8\uc6a9\ud558\ub294 \ubc94\uc704 \uc548\uc5d0\uc11c \ud06c\ub808\ub527 \uc801\uc6a9, \uc608\uc57d \uc5c5\ub370\uc774\ud2b8, \uacb0\uacfc \ud655\uc778 \ub4f1\uc744 \uc218\ud589\ud569\ub2c8\ub2e4. \uc774 \ubaa8\ub4e0 \uacfc\uc815\uc740 \ub3d9\uc77c\ud55c \uc0c1\ud638\uc791\uc6a9 \uc548\uc5d0\uc11c \uc774\ub8e8\uc5b4\uc9d1\ub2c8\ub2e4 <\/span><\/p>\n

\uc774\uc81c \uace0\uac1d\uc740 \ub2e8\uc21c\ud55c \uc0c1\ud669 \uc694\uc57d\uc774 \uc544\ub2cc, \ud655\uc2e4\ud55c \uacb0\uacfc\ub97c \uc5bb\uace0 \uc571\uc744 \ub2eb\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

\uc774 \uac19\uc740 \uc77c\uc774 \uc5b4\ub5bb\uac8c \uac00\ub2a5\ud560\uae4c\uc694? \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \uc2e4\uc81c \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ud658\uacbd\uc5d0\uc11c \uc791\ub3d9\ud558\ub3c4\ub85d \ud559\uc2b5\ub41c Scaled Cognition APT-1 LAM<\/a>\uc73c\ub85c \uad6c\ub3d9\ub418\uae30 \ub54c\ubb38\uc785\ub2c8\ub2e4. \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uac00\uc0c1\uc758 \uc6cc\ud06c\ud50c\ub85c\uc6b0\uac00 \uc544\ub2cc \uc2e4\uc81c \ud234\uacfc \uc815\ucc45\uc744 \ubc14\ud0d5\uc73c\ub85c \ucd94\ub860\ud569\ub2c8\ub2e4. <\/span><\/p>\n

\uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \uc218\ud589\ud55c \ubaa8\ub4e0 \uc870\uce58\ub294 \ucd94\uc801 \uac00\ub2a5\ud558\uba70 \ud1b5\uc81c \uac00\ub2a5\ud569\ub2c8\ub2e4. \uc989\ud765\uc801\uc774\uac70\ub098, \uad00\ub828 \ubd80\uc11c\uc5d0 \uc804\ub2ec\ud588\ub2e4\ub294 \uc2dd\uc758 \ub2f5\ubcc0\uc740 \ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

\uc11c\ub85c \ub2e4\ub978 \uc5ed\ud560\uc744 \uac00\uc9c4 AI \uc0c1\ub2f4\uc0ac\ub4e4\uc774 \ud611\ub825\ud558\uc5ec \ubcf5\uc7a1\ud55c \uacfc\uc5c5\uc744 \uc218\ud589\ud558\ub294 A2A(Agent-to-Agent), AI \ubaa8\ub378\uc774 \uc678\ubd80 \ud234\uc774\ub098 \ub370\uc774\ud130 \uc18c\uc2a4\uc5d0 \ub354 \uc27d\uac8c \uc5f0\uacb0\ub420 \uc218 \uc788\ub3c4\ub85d \ub3d5\ub294 MCP(Model Context Protocol)\uc640 \uac19\uc740 \uac1c\ubc29\ud615 \ud45c\uc900\uc5d0 \ub300\ud55c \ub124\uc774\ud2f0\ube0c \uc9c0\uc6d0\uc744 \ud1b5\ud574, AI \uc0c1\ub2f4\uc0ac\ub4e4\uc774 \uc11c\ub85c \uadf8\ub9ac\uace0 \uc5ec\ub7ec \uae30\uc5c5 \uc2dc\uc2a4\ud15c\uc5d0 \uac78\uccd0 \ub9e5\ub77d\uc774\ub098 \uc81c\uc5b4\uad8c\uc744 \uc783\uc9c0 \uc54a\uace0 \uc548\uc804\ud558\uac8c \ud611\uc5c5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. <\/span><\/p>\n

Genesys\ub294 \uc2e4\ud589\uacfc \uac70\ubc84\ub10c\uc2a4\ub97c \ubd88\uac00\ubd84\uc758 \uad00\uacc4\ub85c \uc124\uacc4\ud569\ub2c8\ub2e4. \ub530\ub77c\uc11c Genesys\uc758 \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc2e4\ud589 \uc2dc\uc810\uc5d0 \uc815\ucc45\uc744 \uc801\uc6a9\ud558\uae30 \uc704\ud574 \uc815\ud574\uc9c4 \uacbd\uacc4 \ub0b4\uc5d0\uc11c \uc6b4\uc601\ub418\uba70, \uc778\uac04\uc758 \uc804\ubb38\uc131\uc774 \ud544\uc694\ud560 \ub54c\ub9cc \uc5d0\uc2a4\uceec\ub808\uc774\uc158\ud569\ub2c8\ub2e4. <\/span><\/p>\n

\uc774\ub294 \uace0\uac1d\uc740 \uc0c1\ud638\uc791\uc6a9\uc758 \ub4a4\uc5d0 \uc5bc\ub9c8\ub098 \ub9ce\uc740 \ud300\uacfc \ud50c\ub7ab\ud3fc\uc774 \uc788\ub294\uc9c0 \uc2e0\uacbd \uc4f0\uc9c0 \uc54a\uae30 \ub54c\ubb38\uc5d0 \uc911\uc694\ud569\ub2c8\ub2e4. \uace0\uac1d\uc774 \uc6d0\ud558\ub294 \uac83\uc740 \ube60\ub974\uace0 \uc815\ud655\ud55c \ubb38\uc81c \ud574\uacb0\uc785\ub2c8\ub2e4. Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc5ec\ub7ec \ubd80\uc11c\ub97c \ub118\ub098\ub4e4\uba70 \uc791\uc5c5\uc774 \uc9c4\ud589\ud558\ub294 \ub3d9\uc548 \uc9c4\ud589 \uc0c1\ud669\uc744 \uac00\uc2dc\ud654\ud558\uace0 \uba85\ud655\ud55c \uacb0\uacfc\ub97c \ub3c4\ucd9c\ud569\ub2c8\ub2e4. \uadf8\ub7f0 \ub2e4\uc74c \ub9e4\ub044\ub7ec\uc6b4 \ub2e8\uc77c\uc758 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \uace0\uac1d\uc758 \uae30\ub300\ub97c \ucda9\uc871\ud569\ub2c8\ub2e4. <\/span><\/p>\n

\uac00\uc7a5 \uc911\uc694\ud55c \uc0ac\uc2e4\uc740 \uace0\uac1d \uacbd\ud5d8\uc740 \ub354 \uc774\uc0c1 \uc0ac\uacfc\uc640 \uc124\uba85\uc758 \ubc18\ubcf5\uc774 \uc544\ub2c8\uba70, \uc0ac\ud6c4 \uc218\uc2b5\uc774 \uc544\ub2cc \ubbf8\ub9ac \uacc4\ud68d\ub41c \uc5ec\uc815\uc744 \ud1b5\ud574 \uae30\ub300\uac10\uc744 \uc900\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. <\/span><\/p>\n

AI\uac00 \ubb38\uc81c\ub97c \uc124\uba85\ud560 \uc218\ub294 \uc788\uc9c0\ub9cc \ubb38\uc81c\ub97c \ud574\uacb0\ud558\uc9c0 \ubabb\ud55c\ub2e4\uba74 \uc0c1\ud638\uc791\uc6a9\uc740 \uc544\uc9c1 \ub05d\ub09c \uac83\uc774 \uc544\ub2d9\ub2c8\ub2e4. \uc5c5\uacc4 \ucd5c\ucd08 \ub300\uaddc\ubaa8 \ud589\ub3d9 \ubaa8\ub378 \uae30\ubc18\uc758 \uc5d4\ud130\ud504\ub77c\uc774\uc988 CX\uc6a9 \u2018\uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\u2019\ub97c \ud1b5\ud574, Genesys\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \ub2e8\uc21c\ud55c \ub300\ud654\ub97c \ub118\uc5b4 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \uaddc\ubaa8\uc5d0 \ub9de\ub294 \uc2e0\ub8b0\ud560 \uc218 \uc788\uace0 \uacb0\uacfc \uc911\uc2ec\uc801\uc778 \ud589\ub3d9\uc73c\ub85c \uc804\ud658\uc2dc\ud0b5\ub2c8\ub2e4. Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uc758 \uc2e4\uc81c \uad6c\ub3d9 \ubaa8\uc2b5\uc744 \ub370\ubaa8\ub97c \uc2e0\uccad<\/a>\ud558\uc5ec \ud655\uc778\ud574 \ubcf4\uc138\uc694. <\/span><\/p>\n

\ub300\uaddc\ubaa8 \ud589\ub3d9 \ubaa8\ub378 \uae30\ubc18\uc758 Genesys Cloud \uc5d0\uc774\uc804\ud2f1 \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 2027 \ud68c\uacc4\uc5f0\ub3c4 1\ubd84\uae30\uc5d0 \uc804 \uc138\uacc4\uc801\uc73c\ub85c \uc815\uc2dd \ucd9c\uc2dc\ub420 \uc608\uc815\uc785\ub2c8\ub2e4. <\/span><\/em>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

[vc_section full_width=”stretch_row”][vc_row][vc_column][vc_column_text css=””]\uc9c0\uae08 \uc2dc\uac04\uc740 \uc624\uc804 8\uc2dc. \ubc24\uc0ac\uc774 \ube44\ud589\uae30\uac00 \ucde8\uc18c\ub410\uc2b5\ub2c8\ub2e4. \uc9dc\uc99d\uacfc \ubcf5\uc7a1\ud55c \ub9c8\uc74c\uc73c\ub85c \ud56d\uacf5\uc0ac \uc571\uc744 \uc5f4\uc5b4\ubd05\ub2c8\ub2e4. \uc608\uc0c1\uacfc \ub2ec\ub9ac AI \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\uac00 \ucc28\ubd84\ud558\uace0 \uce5c\uc808\ud558\uac8c \ub9de\uc774\ud569\ub2c8\ub2e4. \uac00\uc0c1 \uc0c1\ub2f4\uc0ac\ub294 \uc815\uc911\ud558\uac8c \uc0ac\uacfc\ud558\uace0, \ubb38\uc81c\uac00 \ubc1c\uc0dd\ud55c \uc0c1\ud669\uc744 \uc124\uba85\ud558\uba70, \uc120\ud0dd \uac00\ub2a5\ud55c \uc635\uc158\uc744 \uc548\ub0b4\ud569\ub2c8\ub2e4. \uc0dd\uac01\ud588\ub358 \uac83\ubcf4\ub2e4\ub294 \uc9c4\uc804\uc774 \uc788\uc5c8\ub2e4\uace0 \ub290\ub08d\ub2c8\ub2e4. \ud558\uc9c0\ub9cc \uc2e4\uc81c\ub85c \ubc14\ub010 \uac83\uc740 \uc5c6\uc2b5\ub2c8\ub2e4. \ud2f0\ucf13\uc740 \ubc1c\ud589\ub418\uc9c0 \uc54a\uace0, \ud658\ubd88\ub3c4 \ub418\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4. \ubb38\uc81c\uc758 \uc6d0\uc778\uc740 \uc54c\uc558\uc9c0\ub9cc, \uace0\uac1d\uc774 […]<\/p>\n","protected":false},"author":287,"featured_media":613923,"template":"","tax_priority":[54],"tax_blogtype":[17757],"tax_blogcategory":[18486,15953],"tax_contenttheme":[14874],"tax_bundle":[],"tax_contenttheme2":[16134],"tax_capability_sitewide":[16203],"tax_products_programs":[16481,17547],"tax_buying_job":[16669],"tax_buyer_persona":[16914,18601,16895],"tax_sector":[],"tax_segment":[17085,17120],"class_list":["post-619172","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-executives-ko-kr","tax_blogcategory-ai---","tax_blogcategory-announcements-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_contenttheme2-improve-customer-experience-ko-kr","tax_capability_sitewide-ai-and-automation-ko-kr","tax_products_programs-genesys-ai-ko-kr","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-18601","tax_buyer_persona-business-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/619172","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/287"}],"version-history":[{"count":12,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/619172\/revisions"}],"predecessor-version":[{"id":620761,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/619172\/revisions\/620761"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/613923"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=619172"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=619172"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=619172"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=619172"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=619172"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=619172"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=619172"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=619172"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=619172"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=619172"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=619172"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=619172"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=619172"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}