{"id":614764,"date":"2023-12-13T08:03:46","date_gmt":"2023-12-13T16:03:46","guid":{"rendered":"https:\/\/www.genesys.com\/blog\/post\/now-available-cx-cloud-from-genesys-and-salesforce"},"modified":"2026-02-25T15:20:41","modified_gmt":"2026-02-25T23:20:41","slug":"now-available-cx-cloud-from-genesys-and-salesforce","status":"publish","type":"blog","link":"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/now-available-cx-cloud-from-genesys-and-salesforce","title":{"rendered":"Genesys\uc640 Salesforce\uc758 CX Cloud \ucd9c\uc2dc"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uc18c\ube44\uc790\ub4e4\uc740 \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c \ub9c9\ub2e4\ub978 \uba54\ub274\ub97c \ub9cc\ub098\uac70\ub098 \uc5ec\ub7ec \uc0c1\ub2f4\uc0ac\ub97c \uac70\uce58\uba70 \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud574\uc57c \ud560 \ub54c \uc9dc\uc99d\uacfc \uc88c\uc808 \uadf8 \uc774\uc0c1\uc758 \uac10\uc815\uc744 \ub290\ub08d\ub2c8\ub2e4. Genesys\uc758 \u201c<a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/state-of-cx\" target=\"_blank\" rel=\"noopener\">\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c<\/a>\u201d\uc5d0 \ub530\ub974\uba74, \uc774\ub7ec\ud55c \uc0c1\ud638\uc791\uc6a9\ub9cc\uc73c\ub85c\ub3c4 \uc18c\ube44\uc790\ub4e4\uc740 \ube44\uba85\uc744 \uc9c0\ub97c \ub9cc\ud07c \ud654\uac00 \ub098\uac70\ub098, \ub2e4\uc2dc\ub294 \ud574\ub2f9 \ud68c\uc0ac\ub97c \uc774\uc6a9\ud558\uc9c0 \uc54a\uaca0\ub2e4\uace0 \ub9f9\uc138\ud560 \uc815\ub3c4\ub85c \ubd84\ub178\ud558\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>\uc5f0\uacb0\ub418\uc9c0 \uc54a\uc740 \ub2e8\ud3b8\uc801\uc778 \uc5ec\uc815\uc744 \ud5e4\uccd0\ub098\uac00\uae30 \uc704\ud574 \uace0\uad70\ubd84\ud22c\ud558\uba70 \uc2dc\uac04\uc744 \ub0ad\ube44\ud558\uac70\ub098 \uae30\uc220\uc801\uc778 \ubb38\uc81c\ub97c \uacaa\uc744 \ub54c\ub9c8\ub2e4, \ube0c\ub79c\ub4dc\uc5d0 \ub300\ud55c \ubd80\uc815\uc801\uc778 \uc778\uc2dd\uc740 \uc810\uc810 \ub354 \ucee4\uc9c0\uace0 \uacb0\uad6d\uc5d0\ub294 \uacbd\uc7c1\uc0ac\ub85c \uc644\uc804\ud788 \uc774\ud0c8\ud558\uac8c \ub429\ub2c8\ub2e4. \uc2e4\uc81c\ub85c, Genesys \ubcf4\uace0\uc11c\uc5d0\uc11c \uc751\ub2f5\uc790 10\uba85 \uc911 1\uba85\uc774 \ub2e8 \ud55c \ubc88\uc758 \ubd80\uc815\uc801\uc778 \uc0c1\ud638\uc791\uc6a9 \uacbd\ud5d8\ub9cc\uc73c\ub85c\ub3c4 \ube0c\ub79c\ub4dc\ub97c \ubc14\uafc0 \uac83\uc774\ub77c\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\ub9ce\uc740 \uae30\uc5c5\uc774 \uace0\uac1d \uacbd\ud5d8(CX) \ud601\uc2e0\uc744 \ucd5c\uc6b0\uc120\uc73c\ub85c \ud558\uace0 \uc788\ub2e4\uc9c0\ub9cc, \ub514\uc9c0\ud138 \ucc44\ub110\uc740 \uc5ec\uc804\ud788 \ud30c\ud3b8\ud654\ub418\uace0 \uc77c\uad00\uc131\uc774 \uc5c6\uc2b5\ub2c8\ub2e4. Genesys \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74, \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uace0\uac1d \uc5ec\uc815\uc744 \ub9cc\ub4dc\ub294 \ub370 \ud544\uc694\ud55c \uc5f0\uacb0\ub41c \uae30\uc220\uacfc \ub370\uc774\ud130\ub97c \ubcf4\uc720\ud55c \uc870\uc9c1\uc740 13%\uc5d0 \ubd88\uacfc\ud569\ub2c8\ub2e4.<\/p>\n<p>\uc774\uc81c \uc804\ud1b5\uc801\uc778 \ubc29\uc2dd\uc758 \uace0\uac1d \uad00\uacc4 \uad00\ub9ac(CRM)\uc640 \ucee8\ud0dd\uc13c\ud130 \ud1b5\ud569\uc744 \ub118\uc5b4\uc11c\uc57c \ud569\ub2c8\ub2e4. <a href=\"https:\/\/www.genesys.com\/ko-kr\/blog\/post\/the-next-generation-of-customer-experience-is-here\" target=\"_blank\" rel=\"noopener\">\ucc28\uc138\ub300 \uace0\uac1d \uacbd\ud5d8(CX)\uc774 \ud3bc\uccd0\uc9c0\uace0 \uc788\uc2b5\ub2c8\ub2e4<\/a>.<\/p>\n<p><img decoding=\"async\" class=\"alignleft wp-image-499340 size-medium\" src=\"https:\/\/www.genesys.com\/media\/Salesforce-Genesys-Co-Brand-Logo-RGB.svg\" alt=\"\" width=\"300\" height=\"300\" \/>\ub4dc\ub514\uc5b4, Genesys\uc640 Salesforce\uc758 CX Cloud\ub97c <a href=\"https:\/\/appfoundry.genesys.com\/filter\/genesyscloud\/listing\/5d134b3b-9205-4386-b4b4-f91804cd8487\" target=\"_blank\" rel=\"noopener\">Genesys AppFoundry<sup>\u00ae<\/sup> Marketplace<\/a>\uc640 <a href=\"https:\/\/appexchange.salesforce.com\/appxListingDetail?listingId=7f59a36f-86c0-4cac-b8af-2c1722ede4d1\" target=\"_blank\" rel=\"noopener\">Salesforce AppExchange<\/a>\uc5d0\uc11c \ub9cc\ub0a0 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys \ubc0f Salesforce \ud50c\ub7ab\ud3fc\uc758 \uc7a5\uc810\uc744 \ud65c\uc6a9\ud558\uc5ec \uae30\uc220 \uc2a4\ud0dd\uc744 \ud1b5\ud569\ud558\uace0 \uac15\ud654\ud558\uc138\uc694. \uc591\uc0ac \ud611\uc5c5\uc73c\ub85c \ucd9c\uc2dc\ub41c \uc774 \uc644\uc804\ud55c \ud074\ub77c\uc6b0\ub4dc \uae30\ubc18 \ucee8\ud0dd\uc13c\ud130 \uc194\ub8e8\uc158\uc740 Salesforce Service Cloud\uc758 \ud1b5\ud569\ub41c \uc778\uacf5 \uc9c0\ub2a5(AI) \uae30\ubc18\uc758 \uc0c1\ub2f4\uc0ac \uc6cc\ud06c\uc2a4\ud398\uc774\uc2a4\uc640 <a href=\"https:\/\/www.genesys.com\/ko-kr\/genesys-cloud\" target=\"_blank\" rel=\"noopener\">Genesys Cloud\u2122 \ud50c\ub7ab\ud3fc<\/a>\uc758 \uc5d4\ud130\ud504\ub77c\uc774\uc988 \ucee8\ud0dd\uc13c\ud130 \uc18c\ud504\ud2b8\uc6e8\uc5b4 \ubc0f \uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac \uae30\ub2a5\uc744 \uae30\ubcf8\uc73c\ub85c \ud1b5\ud569\ub2c8\ub2e4.<\/p>\n<p>Salesforce\uc640 Genesys\uc758 \uc774 \ud1b5\ud569 \uc194\ub8e8\uc158\uc740 \ub2e4\uc74c\uacfc \uac19\uc740 \uc7a5\uc810\uc744 \uc81c\uacf5\ud569\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\uc0c1\ub2f4\uc0ac\uc758 \ud6a8\uc728\uc131 \ubc0f \ub9cc\uc871\ub3c4 \ud5a5\uc0c1, \uc560\ud50c\ub9ac\ucf00\uc774\uc158 \uc804\ud658 \ubd88\ud544\uc694<\/li>\n<li>CX \uac1c\uc778\ud654 \ubc0f \uace0\uac1d \ub9cc\uc871 \ud5a5\uc0c1<\/li>\n<li>\uc9c1\uc6d0 \uc720\uc9c0\uc5d0 \ub3c4\uc6c0\uc774 \ub418\ub294 \uc9c0\uc6d0 \ubb38\ud654 \uad6c\ucd95<\/li>\n<li>\uc2dc\uc2a4\ud15c \ud1b5\ud569 \ubc0f \ube44\uc6a9 \uc808\uac10<\/li>\n<li>IT \ubc0f \ubd84\uc11d \ud300\uc758 \uac1c\ubc1c \ubd80\ub2f4 \uc644\ud654<\/li>\n<li>\uae00\ub85c\ubc8c \uc785\uc9c0 \uac15\ud654 \ubc0f \ud655\uc7a5<\/li>\n<\/ul>\n<h2>\uc0c1\ub2f4\uc0ac \uc5ed\ub7c9 \uac15\ud654, \uace0\uac1d \ub9cc\uc871 \uadf9\ub300\ud654<\/h2>\n<p>\uc9c1\uc6d0 \uacbd\ud5d8\uc740 \uace0\uac1d \uacbd\ud5d8\uc744 \uad00\ub9ac\ud558\ub294 \ube44\uc988\ub2c8\uc2a4 \ub9ac\ub354\uc5d0\uac8c \uc911\uc694\ud55c \uc6b0\uc120\uc21c\uc704\uac00 \ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc9c1\uc6d0\uc740 \ube0c\ub79c\ub4dc\ub97c \ub300\ubcc0\ud558\ub294 \ubaa9\uc18c\ub9ac\uc785\ub2c8\ub2e4. \uc9c1\uc6d0\uc774 \uc790\uc2e0\uc758 \uc5c5\ubb34\uc5d0 \ubab0\uc785\ud558\uace0, \ud589\ubcf5\ud558\uace0, \ub9cc\uc871\ud558\uba70, \uace0\uac1d \uc11c\ube44\uc2a4\uc5d0 \ud544\uc694\ud55c \uc815\ubcf4\ub97c \uc6d0\ud65c\ud558\uac8c \uc9c0\uc6d0\ubc1b\uc744 \ub54c, \uace0\uac1d\uc5d0\uac8c \uae0d\uc815\uc801\uc778 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uac8c \ub418\uba70 \uc774\ub294 \uace0\uac1d \ucda9\uc131\ub3c4\ub85c \uc774\uc5b4\uc9d1\ub2c8\ub2e4. \uc774\ub7ec\ud55c \ud658\uacbd\uc5d0\uc11c\ub294 \uc9c1\uc6d0\uc758 \uc774\uc9c1 \uac00\ub2a5\uc131\ub3c4 \uc801\uc2b5\ub2c8\ub2e4.<\/p>\n<p>&#8220;\uace0\uac1d \uacbd\ud5d8 \ud604\ud669&#8221; \ubcf4\uace0\uc11c\uc5d0 \ub530\ub974\uba74, \ucee8\ud0dd\uc13c\ud130 \uc9c1\uc6d0\uc758 \uc5f0\ud3c9\uade0 \uc774\uc9c1\ub960\uc740 32%\uc5d0 \ub2ec\ud558\uba70, \uc774\ub294 \uc810\ucc28 \uac10\ub2f9\ud558\uae30 \uc5b4\ub824\uc6b4 \uc218\uc900\uc774 \ub418\uc5b4\uac00\uace0 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc81c\ub85c, MIT Technology Review\uc5d0\uc11c \uc2e4\uc2dc\ud55c \uc124\ubb38 \uc870\uc0ac\uc5d0\uc11c CX \uacbd\uc601\uc9c4\uc758 42%\uac00 \ucee8\ud0dd\uc13c\ud130 \uc9c1\ubb34 \ub2f4\ub2f9\uc790 \ucc44\uc6a9\uc774 &#8220;<a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/cx-and-the-future-of-work\" target=\"_blank\" rel=\"noopener\">\ub9e4\uc6b0 \uc5b4\ub835\ub2e4<\/a>&#8220;\uace0 \ub2f5\ud588\uc2b5\ub2c8\ub2e4. \uc0c1\ub2f4\uc0ac \uc774\uc9c1\ub960\uc744 \uc904\uc774\uace0 \uc804\ubc18\uc801\uc778 \ucc38\uc5ec\ub3c4\ub97c \ub192\uc774\ub824\uba74 \uc9c1\uc6d0\uc744 \uc9c0\uc6d0\ud558\ub294 \ub354 \ub098\uc740 \ubc29\ubc95\uc744 \ucc3e\uc544\uc57c \ud569\ub2c8\ub2e4.<\/p>\n<p>Genesys\uc640 Salesforce\uc758 CX Cloud\ub97c \uc774\uc6a9\ud574 \ubcf4\uc138\uc694. \uc0c1\ub2f4\uc0ac\uc640 \uc288\ud37c\ubc14\uc774\uc800\ub294 Salesforce Service Cloud\uc758 \uc9c1\uc6d0 \ud65c\ub3d9 \ub300\uc2dc\ubcf4\ub4dc\uc5d0 \ud1b5\ud569\ub41c Genesys\uc758 <a href=\"https:\/\/www.genesys.com\/ko-kr\/capabilities\/wem-workforce-engagement-management\" target=\"_blank\" rel=\"noopener\">\uc6cc\ud06c\ud3ec\uc2a4 \uc778\uac8c\uc774\uc9c0\uba3c\ud2b8 \uad00\ub9ac(WEM) \uae30\ub2a5<\/a>\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ubaa8\ub4e0 \uac83\uc744 \ud55c\ub208\uc5d0 \ubcf4\uc5ec\uc8fc\ub294 \ub300\ud654\ud615 \ubcf4\uae30\uc5d0\uc11c \uace0\uae09 \uc77c\uc815 \uad00\ub9ac, \uc131\uacfc \uc9c0\ud45c, \ucf54\uce6d, \uad50\uc721, \uac8c\uc784\ud654 \ub4f1\uc744 \uc774\uc6a9\ud558\uba70 \uc6cc\ud06c\ud3ec\uc2a4\ub97c \ub354 \uc27d\uac8c \uad00\ub9ac\ud558\uace0 \uc5ed\ub7c9\uc744 \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_single_image image=&#8221;501405&#8243; css=&#8221;.vc_custom_1702318777885{margin-top: 1.0em !important;margin-bottom: 1.0em !important;}&#8221;][vc_column_text][\/vc_column_text][vc_column_text css=&#8221;&#8221;]\ucd5c\uc2e0 WEM \uae30\ub2a5\uc73c\ub85c \uc9c1\uc6d0\uc758 \uc131\uacfc\ub97c \ubd84\uc11d \ubc0f \uaca9\ub824\ud558\uace0, \ucd5c\uace0 \uc131\uacfc \uc9c1\uc6d0\uc758 \uad6c\uccb4\uc801\uc778 \uc2a4\ud0ac\uacfc \uc9c0\uc2dd, \ud589\ub3d9\uc744 \uc190\uc27d\uac8c \ud30c\uc545\ud558\uc138\uc694. \uadf8\ub7f0 \ub2e4\uc74c \ud574\ub2f9 \uc2a4\ud0ac\uc744 \uc804\uccb4 \uc6cc\ud06c\ud3ec\uc2a4\uc5d0 \uc804\ud30c\ud558\uc5ec \ubaa8\ub4e0 \uc0c1\ub2f4\uc0ac\uac00 \ucd5c\uace0\uc758 \uc0c1\ub2f4\uc0ac\uac00 \ub418\ub3c4\ub85d \ud558\uace0, \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \ub354\uc6b1 \ub9cc\uc871\uc2a4\ub7ec\uc6b4 \uacbd\ud5d8\uc744 \uc81c\uacf5\ud558\uc5ec \ucda9\uc131\ub3c4\ub97c \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uae00\ub85c\ubc8c IT \uc2dc\uc7a5 \uc870\uc0ac \uae30\uad00 \uac00\ud2b8\ub108\uc5d0 \ub530\ub974\uba74, 2026\ub144\uae4c\uc9c0 &#8216;\ucee4\ub125\ud2f0\ub4dc \ub7a9(Connected Rep, \ub514\uc9c0\ud138 \ud234\uacfc \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub85c \uc5f0\uacb0\ub41c \uc0c1\ub2f4\uc0ac)&#8217; \uc811\uadfc \ubc29\uc2dd\uc744 \uad6c\ud604\ud558\uace0 \uae30\uc220\uacfc \uc778\uc7ac\ub97c \uc5f0\uacb0\ud558\ub294 \uace0\uac1d \uc11c\ube44\uc2a4 \uae30\ub2a5\uc740 \ucee8\ud0dd\uc13c\ud130 \ud6a8\uc728\uc131\uc744 30% \ud5a5\uc0c1\uc2dc\ud0ac \uac83\uc785\ub2c8\ub2e4. \uc774\ub294 \uc6b0\ub9ac\uc758 \ubaa9\ud45c\uc774\uae30\ub3c4 \ud569\ub2c8\ub2e4. Genesys\uc640 Salesforce\uc758 CX Cloud\ub97c \ud1b5\ud574 Service Cloud \uae30\ubc18\uc758 \ub2e8\uc77c \uc2a4\ub9c8\ud2b8 \uc6cc\ud06c\ud50c\ub808\uc774\uc2a4\ub97c \uad6c\ucd95\ud558\uba74 \uc9c1\uc6d0\ub4e4\uc758 \uc5c5\ubb34 \ud6a8\uc728\uc131\uc744 \ub192\uc77c \uc218 \uc788\uc2b5\ub2c8\ub2e4.[\/vc_column_text][vc_single_image image=&#8221;501406&#8243; css=&#8221;.vc_custom_1702318818151{margin-top: 1.0em !important;margin-bottom: 1.0em !important;}&#8221;][vc_column_text css=&#8221;&#8221;]Genesys\uc640 Salesforce\uc758 CX Cloud\ub85c \uc0c1\ub2f4\uc0ac\ub294 KPI \ub2ec\uc131 \ubc0f \ud6cc\ub96d\ud55c \uace0\uac1d \uacbd\ud5d8 \uc81c\uacf5\uc5d0 \ud544\uc694\ud55c \ubaa8\ub4e0 AI \uae30\ubc18\uc758 \uc9c0\uc6d0\uc744 \ud65c\uc6a9\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uc2e4\uc2dc\uac04 \ud1b5\ud654 \uae30\ub85d\uc758 \uc0c1\uc138\ud55c \uc815\ubcf4\ub294 Service Cloud Einstein\uc73c\ub85c \uc790\ub3d9 \uc804\uc1a1\ub418\uc5b4 \uace0\uac1d\uc758 \uc758\ub3c4\ub97c \ud30c\uc545\ud558\uace0, \ucd5c\uc801\uc758 \ub2e4\uc74c \uc870\uce58\ub97c \uc548\ub0b4\ud558\uba70, \uc9c0\uc2dd \ubb38\uc11c\ub97c \uc81c\uc2dc\ud569\ub2c8\ub2e4.<\/p>\n<h2>\uc77c\uad00\ub418\uace0 \uac1c\uc778\ud654\ub41c \ub300\uaddc\ubaa8 \uacbd\ud5d8\uc73c\ub85c \uc5c5\uacc4 \uc120\ub3c4<\/h2>\n<p><a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/gartner-magic-quadrant-for-contact-center-as-a-service\" target=\"_blank\" rel=\"noopener\">\uc11c\ube44\uc2a4\ud615 \ucee8\ud0dd\uc13c\ud130\uc758 \uae00\ub85c\ubc8c \ub9ac\ub354<\/a> \ubc0f <a href=\"https:\/\/investor.salesforce.com\/press-releases\/press-release-details\/2023\/Salesforce-Recognized-as-a-Leader-in-the-2023-Gartner-Magic-Quadrant-for-Sales-Force-Automation-Platforms\/default.aspx\" target=\"_blank\" rel=\"noopener\">\ucd5c\uace0\uc758 AI CRM<\/a> \uc81c\uacf5\uc5c5\uccb4\uc640 \ud611\ub825\ud558\uc5ec \ucee8\ud0dd\uc13c\ud130\ub97c \ud601\uc2e0\ud558\uace0 \ucc28\ubcc4\ud654\ub41c \uace0\uac1d \uacbd\ud5d8\uc73c\ub85c \uc5c5\uacc4\ub97c \uc120\ub3c4\ud558\uc138\uc694.<\/p>\n<p>Genesys\uc640 Salesforce\uc758 CX Cloud\ub294 Genesys Cloud\uc758 \ub2e8\uc77c \uc624\ucf00\uc2a4\ud2b8\ub808\uc774\uc158 \uc5d4\uc9c4\uc744 \ud1b5\ud574 \ub450 \ud50c\ub7ab\ud3fc\uc758 \ub370\uc774\ud130, AI, \ucc44\ub110\uc744 \uc735\ud569\ud558\uc5ec \uae34\ubc00\ud558\uac8c \uc5f0\uacb0\ub41c \uc5d4\ub4dc \ud22c \uc5d4\ub4dc \uacbd\ud5d8\uc744 \uc124\uacc4\ud558\ub3c4\ub85d \uc9c0\uc6d0\ud569\ub2c8\ub2e4. \ud1b5\ud569 \ub370\uc774\ud130 \ud328\ube0c\ub9ad\uc744 \ud1b5\ud574 \uc2e4\uc2dc\uac04 \ub370\uc774\ud130\ub97c \uc790\ub3d9\uc73c\ub85c \uc9d1\uacc4\ud558\uc5ec \ub354 \uc2a4\ub9c8\ud2b8\ud558\uace0 \uc0c1\ud669\uc5d0 \ub9de\ub294 \uc140\ud504 \uc11c\ube44\uc2a4 \ubc0f \uace0\uac1d \ucc38\uc5ec\ub97c \uac15\ud654\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \ub370\uc774\ud130 \uc0ac\uac01\uc9c0\ub300\ub97c \uc81c\uac70\ud558\uace0, Genesys \ubc0f Salesforce AI\ub97c \uc5f0\uacb0\ud558\uc5ec \ub354\uc6b1 \ud48d\ubd80\ud558\uace0 \uac1c\uc778\ud654\ub41c \uacbd\ud5d8\uc744 \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>Genesys\uc640 Salesforce\uc758 CX Cloud, \uadf8\ub9ac\uace0 \ub610\ub2e4\ub978 <a href=\"https:\/\/www.genesys.com\/company\/newsroom\/announcements\/122912\" target=\"_blank\" rel=\"noopener\">\uc0c8\ub85c\uc6b4 \uc804\ub7b5\uc801 \ud611\uc5c5<\/a>\uc740 \uc591\uc0ac \ud30c\ud2b8\ub108\uc2ed\uc744 \ud1b5\ud55c \uc911\uc694\ud55c \ud22c\uc790\uc774\uc790 \uc55e\uc73c\ub85c \ub098\uc544\uac08 \ube44\uc804\uc785\ub2c8\ub2e4. Genesys\uc640 Salesforce\ub294 \uc774\ubbf8 10\ub144 \uc774\uc0c1 \ud611\ub825\ud558\uba70 \uc218\ucc9c \uba85\uc758 \uacf5\ub3d9 \uace0\uac1d\uc744 \ub300\uc0c1\uc73c\ub85c \uc131\uacf5\uc801\uc73c\ub85c \uc194\ub8e8\uc158\uc744 \uad6c\ud604 \ubc0f \uc9c0\uc6d0\ud558\uace0 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p>\uc774 <a href=\"https:\/\/www.genesys.com\/ko-kr\/resources\/cx-cloud-from-genesys-and-salesforce-demo\" target=\"_blank\" rel=\"noopener\">\ub370\ubaa8\ub97c \uc2dc\uccad<\/a>\ud558\uace0 Genesys\uc640 Salesforce\uc758 CX Cloud\uc5d0 \ub300\ud574 \uc790\uc138\ud788 \uc54c\uc544\ubcf4\uc138\uc694.[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_section full_width=&#8221;stretch_row&#8221;][vc_row][vc_column][vc_column_text css=&#8221;&#8221;]\uc18c\ube44\uc790\ub4e4\uc740 \uc6f9\uc0ac\uc774\ud2b8\uc5d0\uc11c \ub9c9\ub2e4\ub978 \uba54\ub274\ub97c \ub9cc\ub098\uac70\ub098 \uc5ec\ub7ec \uc0c1\ub2f4\uc0ac\ub97c \uac70\uce58\uba70 \uac19\uc740 \ub9d0\uc744 \ubc18\ubcf5\ud574\uc57c \ud560 \ub54c \uc9dc\uc99d\uacfc \uc88c\uc808 \uadf8 \uc774\uc0c1\uc758 \uac10\uc815\uc744 \ub290\ub08d\ub2c8\ub2e4. Genesys\uc758 \u201c\uace0\uac1d \uacbd\ud5d8 \ud604\ud669 \ubcf4\uace0\uc11c\u201d\uc5d0 \ub530\ub974\uba74, \uc774\ub7ec\ud55c \uc0c1\ud638\uc791\uc6a9\ub9cc\uc73c\ub85c\ub3c4 \uc18c\ube44\uc790\ub4e4\uc740 \ube44\uba85\uc744 \uc9c0\ub97c \ub9cc\ud07c \ud654\uac00 \ub098\uac70\ub098, \ub2e4\uc2dc\ub294 \ud574\ub2f9 \ud68c\uc0ac\ub97c \uc774\uc6a9\ud558\uc9c0 \uc54a\uaca0\ub2e4\uace0 \ub9f9\uc138\ud560 \uc815\ub3c4\ub85c \ubd84\ub178\ud558\uac8c \ub429\ub2c8\ub2e4. \uc5f0\uacb0\ub418\uc9c0 \uc54a\uc740 \ub2e8\ud3b8\uc801\uc778 \uc5ec\uc815\uc744 \ud5e4\uccd0\ub098\uac00\uae30 \uc704\ud574 \uace0\uad70\ubd84\ud22c\ud558\uba70 \uc2dc\uac04\uc744 \ub0ad\ube44\ud558\uac70\ub098 \uae30\uc220\uc801\uc778 \ubb38\uc81c\ub97c [&hellip;]<\/p>\n","protected":false},"author":280,"featured_media":501409,"template":"","tax_priority":[54],"tax_blogtype":[17747],"tax_blogcategory":[16027,13126],"tax_contenttheme":[14872,14874],"tax_bundle":[],"tax_contenttheme2":[],"tax_capability_sitewide":[18485],"tax_products_programs":[17547],"tax_buying_job":[16669],"tax_buyer_persona":[16914,16895],"tax_sector":[],"tax_segment":[17133,17085,17120],"class_list":["post-614764","blog","type-blog","status-publish","has-post-thumbnail","hentry","tax_priority-54","tax_blogtype-genesys-ko-kr","tax_blogcategory-ecosystem-ko-kr","tax_blogcategory-cloud-ko-kr","tax_contenttheme-improve-customer-experience-ko-kr","tax_contenttheme-level-up-your-technology-ko-kr","tax_capability_sitewide-18485","tax_products_programs-genesys-cloud-cx-ko-kr","tax_buying_job-job-2-solution-exploration-ko-kr","tax_buyer_persona-technical-ko-kr","tax_buyer_persona-business-ko-kr","tax_segment-smb-ko-kr","tax_segment-enterprise-ko-kr","tax_segment-midsized-ko-kr","tax_content_type-blog-ko-kr"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/614764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog"}],"about":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/types\/blog"}],"author":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/users\/280"}],"version-history":[{"count":6,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/614764\/revisions"}],"predecessor-version":[{"id":616178,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/blog\/614764\/revisions\/616178"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media\/501409"}],"wp:attachment":[{"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/media?parent=614764"}],"wp:term":[{"taxonomy":"tax_priority","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_priority?post=614764"},{"taxonomy":"tax_blogtype","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogtype?post=614764"},{"taxonomy":"tax_blogcategory","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_blogcategory?post=614764"},{"taxonomy":"tax_contenttheme","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme?post=614764"},{"taxonomy":"tax_bundle","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_bundle?post=614764"},{"taxonomy":"tax_contenttheme2","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_contenttheme2?post=614764"},{"taxonomy":"tax_capability_sitewide","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_capability_sitewide?post=614764"},{"taxonomy":"tax_products_programs","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_products_programs?post=614764"},{"taxonomy":"tax_buying_job","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buying_job?post=614764"},{"taxonomy":"tax_buyer_persona","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_buyer_persona?post=614764"},{"taxonomy":"tax_sector","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_sector?post=614764"},{"taxonomy":"tax_segment","embeddable":true,"href":"https:\/\/www.genesys.com\/ko-kr\/wp-json\/wp\/v2\/tax_segment?post=614764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}